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GoPhone

Customer Service Ratings and Comments

GoPhone is ranked #32 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 75.53 out of a possible 200. This score rates GoPhone customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 9 Total Comments is 66.67%.

POSITIVE Comments

3 Positive Comments out of 9 Total Comments is 33.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • my daughter got an at&t go phone from her dad for her birthday and it had $46 on it. from jan 31- march 4 we added another $30 for talk time and 2 times we put that 200 messages for $4.99 on it. She got a message saying she had $.68 and then a message from where someone went online and used her number for a game that was $19.99 We in turn spent 3 hours on the phone with the company about her being screwed out of over $40 and 200 messages and they can't do anything about it. 1 lady said there was 3 daily $1 charges in one day and when i repeated it I was wrong and THIS person also tried tellin me I didnt know how much MY kid texts. I am NOT happy with this company at all.

    casper102593 3/9/10 8:51PM

  • AT&T sucks!! Their customer service is TERRIBLE

    jeffrey 1/13/10 11:52AM

  • I purchased a Go phone at Radio Shack in September of 08 and along with it a purchased over a $100.00 worth of time. The phone never worked properly and, if I left the city (Houston) I could not get a dial tone or make calls. In early spring the phone stopped working entirely so I went to Radio Shack and they replaced the phone. Meanwhile, even though I hardly ever made a call, my call balance kept going down. I called Go Phone only to discover that my time had expired and I was forced to renew my time in order to continue using the phone. (I was leaving town and needed it.) Then the phone stopped working again and when I took it back to Radio Shack they would not replace it this time. I just spoke with a Go Phone representative and his response was that electrical instruments wear out and when they wear out it is the owner's responsibility to replace them. So basically I have spent about $180.00 for less than 10 phone calls, a new now useless battery and two worthless phones. Go Phone, and by extension AT&T is a big rip off with virtually no concern for their customers!

    Bikeracer 10/14/09 1:33PM

  • There is no email link anywhere for go phone customers. This is outright irresponsible on their part.

    CShaver 9/28/09 8:55AM

  • I am extremely unhappy with my service. The very first payment was taken out of my account. After it was taken out, I recieved a text that the payment failed. This has been a huge inconvenience to me. I have spent at least an hour maybe 2 on the phone WITH AUTOMATED service trying to get directed to the proper person. After being connected to a live person i was hung up on 3 times before I even said on word. I work in customer service and if this is how you run your business, I assure you it will not last very long.

    jonhall222 9/7/09 9:58AM

  • I cannot get a live person on the phone no matter what I try. I just added a $25 prepaid GoPhone card to my account yesterday after having almost a zero balance for over two weeks. Today, I only have $13.00 left. There is a charge on my account for ringtones, games, etc for 9.99 that I did not charge. No one has access to this phone but me.

    How can I prevent these types of charges?

    5126335582

    buffja 9/2/09 3:49PM

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  • 3/5/10

    I just had a very pleasant and satisfactory discussion with one of your customer service representatives named SOPHIA. She is undoubtedly the most pleasant and helpful person I have encountered in a very long time. I am 87 years old and I have much difficulty understanding words. She was extremely patient and so very helpful. I hope this message is received by someone who might recognize this young ladies inate ability to perform excellent customer service. Josephine Suttlemyre

    jgsutt 3/5/10 12:25PM

  • Was on a cruise and missed renewing my yearly plan. Had trouble getting a live person but finally reached Ryan in customer service. He was extremely helpful in solving the problems

    Anonymous 1/25/10 8:00AM

  • I had problems with my account on my gophone and I spoke with a very nice young woman by the name of Raine. I just want you to know that she was so very helpful and so plesant to speak with. She went above and beyond to resolve my problem. I only wish I had her last name so she could be recognized as well she should be.

    Anonymous 8/13/09 5:43AM

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  • I am a AT$t Customer Service Rep, and I am So happy that you are all happy with our service, I am Jim ALlen, and I can help you out with all your concerns regarding your AT&T Gophone.

    Jim Allen 8/22/09 8:00PM



  Contact Information  
Customer Support
800-331-0500
Complete GoPhone customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete GoPhone customer service phone numbers and contact information at ContactHelp.com
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  Company News  
AT&T hangs up on unlimited data GoPhone option
That's the date that this little loophole gets closed says PhoneNews, who got the info from the AT&T GoPhone call center. With a move like this, ...
New AT&T GoPhone PAYG and PYP Data Plans Surface
... from call center representatives, though the company has not finalized any unlimited data access changes for first gen iPhone users on Pick Your Plan.