Google Customer Service

User Reviews, Ratings and Comments

Google customer service is ranked #586 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.70 out of a possible 200 based upon 474 ratings. This score rates Google customer service and customer support as Terrible.

NEGATIVE Comments

465 Negative Comments out of 474 Total Comments is 98.10%.

POSITIVE Comments

9 Positive Comments out of 474 Total Comments is 1.90%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

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Viewing Google customer service complaints
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Google simply cannot be reached.

I think the best thing we all can do is just not use google. Never count on it that's for sure.

I still TRY to use the search feature. Even though it gets worse all the time. I try. (I also use it as a fast spell checker. They save search terms forever. Let them save all my misspelled words over and over. HA!)

They screwed me out of money with adsense.

Gmail is the ONLY email I ever had that got hacked.
Couldn't log in. Only help is their forums, but you have to be logged in. DOH!
I got back in later somehow, and deleted the account.

Analytics. Such a confusing and inaccurate thing, but.... some sites that don't allow for adding code, analytics is the only stat tracking that can be used.
And for about the past week, it's not working. Page just redirects to a blank window.
Their own bugs forum is blazing with complaints.
But we are only complaining to each other.
Anything resembling support is not to be found.

Checking my new gmail account to see IF my support request got a reply,
and it did. An auto responder stating that I should look at a long list of self help links. And not to bother writing as it's a noreply address.
Just swell!!!!!

I did catch an old note though that a googlebot can't seem to access my site.
GOOD!!!!!
Screw google! I get at least as much traffic from bing and others lately anyway.

When street view first came out, our local news did a story saying "if you see your photo on line just contact google to remove it."
Swell! AFTER YOU FIND IT, it's kinda too late ya think?

I wrote to my news. Asked just HOW does anyone contact google.
They gave me a real street address.
I wrote to google.
It came back undeliverable.
Google got sued though. Suddenly streetview vanished. At least for awhile.

That's what it takes. Legal action.

or just don't use google, or ANY google products, services, (lack thereof.)
No Chrome for me.
Gmail is ONLY for the rare event I try to use analytics.

And now analytics is not working.

artmakersworlds 5/20/13 8:12PM
PROBLEM: We correct a disapproval ad issue, but Google does not update and/or process it for FIVE MONTHS later and only because WE called their attention to it!
Seriously: FIVE MONTHS?????

Jan 18, 2013 Google emails us regarding 2 paused (paused for months/years)disapproved ads due to a URL mistake. We immediately corrected them. Subsequent follow ups to the Adwords account indicated no more issues. (We have screen shots)
Today, MAY 15, 2013, Google again emails a different disapproval on yet another forever paused ad. We immediately correct it. They also show a disapproved key word from another ad "dipstick", which we filed for an advanced review. Delving into it, we find out they NEVER processed our corrections.
ISSUE: YOU DON'T KNOW IF YOUR ADS ARE CORRECTED OR NOT! Then we are told you have to activate your ad to see if it is approved or not. Well, doing so generates revenue for Google, but does nothing for the customer.

SoCalGal 5/15/13 3:56PM
It's unfortunate Google is becoming an all-Google or nothing company. Now you cannot review an app unless you're a Google+ member. I'm not drinking the kool aid. Will get all my apps from Amazon henceforth. You can also email or call Amazon customer support! The circuitous Google customer service is impenetrable. I finally got an email screen only to be told my email wouldn't go through. Repeatedly.

HartlandS 5/14/13 8:19PM
The android 4.1.1 upgrade disables posting on some
Web sites that run disqus. The 4.0 worked fine. I did not
Want the upgrade but was not given a choice. Everyone
I ask says it is an android problem, talk to google. I
Will give an example. Wnd.com will not let you comment.
You tap and tap on screen without getting a cursor.
My computer is samsung gt-p3113 tablet. This was
An o.t.a. update. Why can I not use disqus on two sites
But I can use it on tech sites I visit? It is like I am being
Blocked by google via android from my favorite web sites.
But naaah, I am probably just paranoid. Do not update
From 4.0 to 4.1 folks, warning, you will lose functions.
Android 4.1.1 needs to be fixed.

linda barnett 5/9/13 1:09PM
I too am very disturbed a company as large as Google does not have easy, accessible customer service. I want to approach Google about getting damage information about me showing up in the Google search from topix website. I am trying to discuss this with Google before retaining an attorney to take care of this matter.

Anonymous 4/29/13 12:05PM
Why do they not have a customer service email? My issue is not covered by their abysmal Help Centre, and their password resetting function is extremely flawed. Yet there is no way of feeding this back to them!

Anonymous 4/24/13 4:12PM
As expected I also tried & when i called the line I got this message"because google does not authorize customer service at this time please visit the webpage...." WTF! I've never heard of a gigantic companies such as Google to "not authorize" customer service for its members. This is absolutely ridiculous! I also cannot believe this this is crazy!

Anonymous 4/21/13 7:56AM
I've tried to get up with customer service,but can't for some on reason. My husband has nothing at all to do with my computer,he don't know how to operate one. But for some unknown reason Google"Google Play Google" has gotten his bank acc. & has drafted out $13.87. N0 one hasn't given them the acc. # nor permission. So someone has gotten his bank acc. # and used it get the money. They had ways of getting the bank acc. # so they have ways of using the same # and return it back to the bank. I have no idea what this google play is? I do have a 5 yrs. old great grand child that on the computer & plays games, but thats all I know. If I owe the $13.87 for playing games I'll be glad to pay it. But not the way they went about to get it, without permission, I'm not allowed to use my husbands bank acc. I have my own at a different bsnk. Please get this straighten out, and put the money back in his acc. Thank you

Anonymous 4/19/13 6:56AM
Could Not Talk To Anyone. None Of Your Phone Numbers Can Reach A Live Person, My Problem Is Very Important Regarding My Email!

dhenry 4/18/13 8:39AM
I have spent about 4 hrs over 5 days
trying to start an account at Google.
Utterly impossible to accomplish ANYTHING!!
It is dificult to believe the profound
incompetence is an accident. No one could
persistently perform at such a level con-
tinually--Proactivr preemptive failure
accompanied by repeated requests for small sums of money up-front. Maybe a massive hack would alter their behavior. Class
action, anybody?

godzilla 4/16/13 1:00PM
I have google and g mailon my phone but since March 29th I have not gotten any e mail. I try to sign in and it tells me I have the wrong password but it's the same password that I have had for the past 3 yrs. now I just purchased a Samsung Galaxy 2 tablet and can't even put my google account on it. I have tried to go in and get my password texted to but have gotten NO HELP. They did trll me if I would put in the right password they could help me. If I had the right one I would not need your help.

gramiedawn59 4/15/13 5:43PM
i dont want a strong password wtf is wrong with you people i dont want to write a half a sentence for a password i just want a word if someone does not want security you should not force them

dont want to show 4/13/13 1:21AM
Google Customer Service is absolutely the worst I have ever encountered. I have tried for days to get an email password via normal gmail route with no luck. I have been on hold for over 30 minutes waiting for that "next person will be with you shortly." Never got a person. Tried online chat help....no such thing unless you want to pay someone $48, and they don't even work for google and cannot help!! HORRIBLE !!!

dont have one 4/4/13 12:23PM
I held for 50 minutes and then was cut off. I was told by Network Solutions, who have maintained my domain registration for years, that I have to contact Google. They are like Ft. Knox to get access to. My private registration expires on 6 April.

bbrotnov 4/2/13 12:16PM
Been holding for 20 minutes and still counting. Why is there not enough operators on a giant company like Google. It is so frustrating. I am ready to drop them altogether.

marcshulman2@gmail.com 4/1/13 2:49PM
what should have been a simple exchanged of a nexus 7 turned into a nightmare. they shipped it to an old address on my profile and many of my communicaitons were with BOTS or people who sounded like them. All of the customer service people were very sweet and mostly misinformed. I kept telling them that I was exchanging a defective item, and they kept treating it like a new purchase. Very frustrating!! It all worked out in the end but the experience makes me very afraid to buy anything from "google play" again!!

bobwainess@gmail.com 4/1/13 12:55PM
New Options Were Added To My Gmail. It Completey Locked Up My Email, I Had To Use It Or Close My Email.
This Is Unfair Advantage. I Don't Want The Changes.
If I Cannot Get Them Removed I Will Close My Account And Not Use Anything With The Google Name Ever Again.
I Find You Making Changes Without Option An Invasion Of My Private Email.
How Dare You!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DEB0306@GMAIL.COM 3/28/13 9:51PM
I ordered a phone. They sent me and charged me for two. It has been a month since this started and more than three weeks since they received back the phone and I still have not been refunded. Customer service has no idea what they're talking about. I had people promise to email me from their personal account so that I could reach to them directly and then I'd get the generic customer service email. They couldn't check the status of my order in their system. This was THE WORST customer service I have ever experienced. Will never buy from Google again.

Anonymous 3/26/13 10:39AM
i have had a google e/ mail address for 5 years yet every time i try to accsess it it says that this e mail address is not working , whats up?

64tbird 3/26/13 12:38AM
I am so glad I finally navigated little longer to find this COMPLAINT page!! My computer was allegedly hacked in to, according to thick-tongued foreigner at "Google". I too am totally mortified of how they are treating my case!!

Renee 3/21/13 1:42PM
About 2 years ago I stopped all Google Adwords advertising because of unauthorized billing. Three weeks ago, I decided to give it a try again. The first time I called the guy that answered in Adwords said he did not know but he would have a "senior member" contact me. A week later or so I got an email. In the meantime I had called Awords again and another rep said I could no longer use my account because they had a new platform. He made open another account and told he would call on Friday to tell me how to do it. It has been 3 weeks ago and no one ever called me back. Just a few minutes ago I called and got another incompetent rep, Monica, with an attitude worth millions abut no brains to own the issue and solve it. Everyone of this genius had something in common. They refuse to let me talk with a supervisor, they we incompetent and treated him as if it were an honor to speak with them. Google, the corporation itself, does not score any better. They had behind telephone numbers and options that do not work or they just put you on hold forever. No one in Google seems to care about paying customers, probably because their profits are already too high. I would encourage everyone to illustrate your experience with Google advertising. Also if you have had a positive experience, please post it. A company is as big and powerful as we paying customers make it to be. It is time for everyone to stop advertising with Google!!!

Not Google 3/15/13 5:37PM
I tried to buy a Nexus 7 twice. My order was pending for over 10 days first time and 7 days the second, both times and I had to cancel the order twice! I was stupid to give them a second chance. They are a bunch of rank amateurs who I will never deal with again. Phoned Google Support they gave me a number for a non-existent London office when I demanded to speak to someone. Told me me there were no supervisors and then one appeared after constant demands. They refused to give a number for complaints. They were rude on the phone and didn't care. In the end i'll get a Kindle or Ipad and Google have lost a customer for good.

Mongoose 3/14/13 4:48PM
I bought a Nexus 4 8Gb on the 28th Feb, paying extra (Â£10) for the 2 day shipping. The delivery company employed by Google (TNT) failed to deliver the phone leaving no notice of attempted delivery. After a week of me phoning TNT and google I was told to pick the phone up from the depo (1 hours drive). After driving to the depo, waiting 1.5 hours I was told the phone couldn't be found and again after 30mins on the phone to google (All again a premium rate) was told the package is at the depo! After another 30 minutes I was told to just go home. Google after another 30mins premium phone 'support' assured me actions will be taken and a phone sorted. I have now spent another week phoning around, emailing and given the run around. The latest is I have been given a corporate number while will help me. When you phone it it refers to the website and hangs up. This is a joke.

Richess 3/14/13 7:50AM
Awful service, they kept cutting me off after the recorded message when I called before I had the chance to speak.

When I did get through, some American chap mumbled at me, completely indifferently as if he couldn't be bothered to deal with the call.

I was calling as they had sent me a USED nexus 10 instead of a new one.

Incompetent, I will NEVER order anything directly from Google again. I wish they let proper retailers sell the Nexus 10 like they do with the 7.

Alan 3/14/13 4:18AM
Wallet support says their fraud department is a "brick wall"... you can't talk to them, they can't talk to them, and they don't reply to email. My issue could be resolved in 5mins (Wallet phone support agrees) but there is no one to talk to.

Is there another help path? No... Is there an ombudsman who can help? No... Can I escalate to a supervisore? No

How can this be a viable business model? I want to spend more money with them, but cannot do it.

Trapped 3/8/13 10:52PM

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I have purchased three (3) Nexus 10 tablets and three (3) Nexus 4 phones for myself and family and I can say ALL where in EXCELLENT working order. I thought I had an issue with one of my Nexus 4 phones, there was a rattling near the top of the phone. Not a bad rattle but noticable when I placed it on a hard surface. So initially I freaked out thinking there was something loose or broken in my phone. What I found out later that day was, in most phones with that type of camera in it, they do not use magnets for the focus mechanism. It just rests in the phone. So there is a "rattle" of minor magnitude, actually insignificant. The iPhone 5, Lumina 920 and other high end phones do the same thing. Also all three of my N4's do it. So I am satisfied with build quality. However in haste I called Google Customer Services to get an RMA before doing that research. While telling them of my problem the agent was attentive and helpful. The agents resolution was to send me a new phone and return the "broken" one. They were very courtious and willing to resolve my issue. I couldn't have been more relieved. All being said, I immediately received by e-mail the instructions for my return. I could have requested the new phone to be sent and it would have arrived in 3-5 business days, very acceptable. I couldn't have asked for any more of Google to help resolve my situation. Professional, courtious, willing. Thank you Google.

mjpado 12/23/12 12:44PM
I recently shopped at Best Buy, store 459. Google has an employee located there and his name is Mike. He was extremely helpful and I did buy a chromebook with his help. Mike was an added benefit to my shopping experience and I wanted to give him an A+ for outstanding service!

becka 12/5/12 4:32PM
Had a problem with my order. My fault. Had good email communication with the order support dept. Was able to converse with the same person throughout the resolution of my problem. Was kept informed on what was happening.
Couldn't have wished for better.
Thanks Google.

Siegeengine 11/23/12 11:34AM
I've spent the last 20 minutes trying to find a way of telling Google how cool their doodles and games on them are. I've always enjoyed them and sometimes they are the only thing that makes me smile that day. When I saw the very cool Star Trek one today, I decided that I should at least make an effort to let google's staff know that their hard work is appreciated and from the ratings board here may be some times neglected?

Anonymous 9/7/12 4:05PM
I see there are many bad reviews. However most of these comments consist of the same issue, through 1 of our support teams. There are many more teams than just the 1. I'm Google Wallet and Offers support. I must say, we NEVER have calls waiting for either team. We provide amazing service on my verticals. Also I know our other verticals are awesome as well. Yes there was a large call volume for the Nexus 7 and Galaxy Nexus devices, but that has slowed down a lot. You can't base the overall customer service based on 1 team. That would be like me hating the NFL because the 49ers aren't that good. There is more to customer service than one team..

James 7/30/12 6:53PM
My wallet had an old address registered - I realised as soon as I had ordered and corrected it. Google didn't action correction and tried to deliver to old address. I managed to speak to Google and was told it would be sorted - no update on my order yet

Anonymous 7/23/12 1:48PM
I called the 650 number and got a live person ans she was helpful!

Anonymous 8/11/11 8:50AM
google is great They keep the spam out of my inbox

Anonymous 3/1/11 5:53AM
I personaly think goggle rocks and i rate them on a all around scale ,you see we want what we want when we want it, but as soon as rhey say okay at a fee@?! Yea now goggle cives more 4 free so be freely patient before they become accuratley costy. dont run your well dry

1cash 2/20/11 9:58PM

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