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Customer Service Ratings and Comments

Google is ranked #292 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.20 out of a possible 200. This score rates Google customer service and customer support as Terrible.

NEGATIVE Comments

80 Negative Comments out of 80 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 80 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • Google support is completely worthless.
    I got keylogged, lost my email, I have my schooling and a lot of other important things linked to my gmail account, I called them to see if there was some way to get it back, they directed me to a form, they expect me to remember the date I created my email, no other way to get it back. Completely unsatisfied.

    Anonymous 8/31/10 8:38PM

  • this is complete B.S. my gmail account is gone, so there is no way i can get the apps i paid for on android market. if this is the way google does business i hope it fails soon. i want my ####ing money back, but no, there is no way to get it back.

    Anonymous 8/24/10 2:54PM

  • For a company whose services affect a lot of lives, their customer service is =0. crappy, non-existence. They do not care and you can go to hell for all they care because u can't even speak to a live person. When they do, they will route to to a website or another voice mail. I have been trying y=to remove a catched information for weeks now, but no way. The web admnistrator has deleted the page but goggle is noticeably absent in its corresponding role to make sure the information is completely removed.

    rnacho 8/20/10 9:28PM

  • Google doesn't care about its customers, I got hacked and there backwards system of going online was a huge waste of time as was the hour or so I spent on hold expecting CUSTOMER SERVICE. I plan on launching a media attack about their crappy care of customers and while it might not do much as they are too big to care, I will at least have tried. GOOGLE SUCKS

    Anonymous 8/19/10 2:44PM

  • Last night 08/14/2010 I noticed my smartphone was having trouble checking email for my gmail account. I've had this happen before, so I went to check my account and reset the password. Come to find out my account has been disabled. So I go through the process of requesting info and all the reply said was my account has been disabled and they can't re-activate it for me. I have absolutely no clue why it was disabled as all I use it for is a portal to check all of my email accounts online. I don't send spam, I just use it with certain web sites I log onto like twitter. But I also have a google voice number associated with it that I use for my business line. I can't seem to get a explanation why it has been disabled except I'm sent to a generic page that gives generic reasons why it might be disabled. I don't believe I violated terms of service. I have actually promoted services like google voice. I also have Youtube and Local listing all connected to my account. WHAT A MISTAKE!

    Anonymous 8/15/10 9:04AM

  • So I am trying to relocate to Portland and I had got a few bites while I'm up here looking for jobs, but google suspended my account for unusual activity, (I'm assuming because I left more than one computer had my page open since my old lady at home probably has it open) and now I'm leaving in 1 more day and even if I had an interview I wouldn't be able to check because of this crap. Thanks google, for making sure I will miss any opportunity to relocate easily. I cant get a human that will help, they tell me to send an email that the page tells you it wont get a response for at least 2 days. So I will behalf way back to LA by the time I can even find out if I had an interview. You people are horrible and I am closing this account. I am never gong to recommend google again. If I find out I had an interview I will publicize this story all over the internet. Not only has google maps got me lost more times than I can count, but now they are sabotaging my relocation attempts and hindering my families well being. They obviously dont realize how dependent employers are upon email. Most employers only respond thru email. I hope you punks sleep well at night.

    Oh, P.S. I tried your stupid text verification thru my cell and it didn't work either. Surprise, Surprise.

    skyturtl 8/12/10 11:39PM


  • Three days ago I posted an almost identical version of what I am posting here, but someone deleted it. Apparently they either did not read it completely or did read it but are not very bright and missed the point I made. I am not saying anything illegal here, I am merely employing what I consider to be a pretty clever means of drawing attention to this issue. So whomever deleted it the first time should try a hands-off attitude this time because I have a legitimate problem and it could, if not corrected soon, result in grave harm or even death for me unless Google corrects its map. Google has no right whatsoever to publish incorrect, false, or misleading information about my property. Besides potentially preventing first responders from finding me in an emergency, there are people who scan Google’s terrain maps looking for new places to ride their ATVs and tear up the pristine high desert. In my case such people will think it is OK to drive on my property because Google says it a public road. If Google says the dry washes on my property are public roads they will think they can ride on them, invade it, damage its fragile vegetation, and damage my property improvements.

    To whomever it was that took it upon themselves to delete my post, I must say “mind your own business" and do not take it upon yourself to be an arbiter of public speech and speech that is legitimately intended to correct a serious problem. You must be some kind of goody two-shoes or something. If you must get involved, then stand up like a man (or the equivalent if you are a female) and identify yourself and open a dialog. Otherwise keep your hands off my issue unless you can offer some help and even then, only If you are asked to.

    Here is my slightly modified post------



    I am going to blow Google Maps sky high.**

    Google has refused for five years to correct the map showing my property on Bartlett Mountain Road, in Joshua Tree CA and the roads around it. They do not correctly name the north/south road fronting my property, and they have placed road names on sandy dry mountain rainfall runoff washes that people can get their vehicles stuck in. If anyone follows the map they will either get stuck axle deep in sand or they will drive over my very costly septic system.
    The road in the satellite photos that is my road, Bartlett Mountain Road, the road my house is on, is not named at all but the sandy dry washes running diagonally across my five acres are named as roads even though vegetation can clearly be seen in these washes that they identify as roads. My road is string-straight, north and south , and uniformly wide and has no clumps of vegetation in it yet is not named, but these meandering washes full of clumps of vegetation are called roads! One road in my neighborhood of 5-acre parcels is named Hacienda Rd and so is another dry wash named Hacienda Rd. and they actually have Hacienda Rd intersecting with and crossing Hacienda Rd. in two places!
    If an ambulance were to be dispatched to help me (76 year old service connected disabled vet in declining health) and the responders use the Google map, I will die before they ever find me if they even can find me with this insanely incorrect map.
    Recently they put the little orange raindrop marker at my property rather than almost a mile away where it was for three years in spite of my over twenty letters and maps to them trying to get them to correct the mess, but they still have not named my street where it is but have named all the dry washes! In one version, the largest dry wash is named two diffent street names in its traverse over my property,. It names it Bartlett Mountain Road halfway across the property and Hacienda the rest of the way. And stunningly, at a different magnification (zoom) they name it Hacienda and at another zoom setting they name it Bartleet Mountain Road, yet it is neither - it is a dry wash! I had to spend several hundred dollars for durable signs to warn people that the dry washes on my property are not roads. I expect Google to pay for that and will never quit until they do.
    I have advised them of this mistake on their maps, (rather I should call it their intentional errors on the map since they have been advised over and over for almost five years but refuse to do anything) yet they do nothing and it could very well cause my unnecessary death if they continue to refuse to correct their errors.
    I certainly agree with all other comments and postings here. I believe that Google is a cancer that appears to want to eat the internet alive and couldn’t care less about the people they harm. That is why I said I was going to blow Google Maps sky high. And I just did! Here’s what I did

    * If you Google this - “Blow something sky high” here is what Google will tell you it means - taken right from Google’s presented pages:
    ”BLOW SOMETHING SKY-HIGH
    to make something that someone is trying to achieve fail completely, often by telling people something which should have been a secret He blew the whole deal sky-high by telling the newspapers about it. “

    So just now I blew Google Maps sky high because Google did not want anyone to know of its absolutely criminal disregard for people’s lives, fortunes, peace of mind, and sense of well being. Google might just as well tell everyone on earth to drop dead because Google apparently couldn’t care less what happens to people because of its incompetence or negligence, or in my case, absolute disregard for peoples lives.

    End of my post.

    Now you – whoever you are that deleted my previous post – can hopefully understand this issue and keep your hands off this post.

    H828man 8/5/10 9:51PM

  • we have tried numerous times to call your 1-866 # and can't get through to a live person who could answer some ?'s how we could advertise to promote our website business. We have tried on adwords which we had $100
    coupon voucher but we were not successful in adding all the different items to the ad.
    PLEASE HELP!!!!!!!!!!!!!!!!

    mottasbakery.com 8/4/10 11:04AM

  • no phone # no help no service at all ---indians barely uderstandable (we do computers not phones)


    Anonymous 8/3/10 1:55PM

  • I am finished with google! If you are unluky enough to have your account disabled forget getting any help restoring it. My advice do not use this as your main email account unless you do not care if all your emails are lost.Google seems to have become too big too fast!

    Anonymous 8/2/10 2:31PM

  • I am amazed that Google thinks they need not provide customer service to those of us who actually spend money with them. Yes, we are small but we still spend $30,000 per year on Google Adwords and I can't even call someone to explain that our new location has been PENDING for 8 weeks. What kind of crap is this. What takes 8 weeks to verify an address change. Google SUCKS.
    KB
    Austin, Texas

    KB 7/30/10 2:38PM

  • They have retroactively applied their policy changes for adwords users, so if you were playing by their rules 6 months ago, but they changed them today, your account will be banned even if your playing by their new rules.

    Google Checkout, be prepared for fraud committed by google. They will suspend your account without warning or reason. Their customer support is a joke, most often going through email, and even then it's canned responses and they always say they cannot give any specific reasons because of security reasons.

    Doing business with google is worse then doing business with the mob.

    Anonymous 7/28/10 4:54PM

  • Did not let me speak to an actual person, kept telling me to try my call agian later when I needed help at that moment.

    Anonymous 7/22/10 11:43AM

  • I have tried everything I can to retrieve my gmail acct. The page keeps asking the security question - What's my father's middle name...I type in none, because he never had a middle name. I have tried my password in several different ways --no response. The character letters you want us to type in look misleading and most people hate them. Find a new system. When I called to speak to a representative, I was told to go back to the computer page. I think you should label your help.Customer-No-Service. If my e-mail is not returned to me, I'll sign on elsewhere. Signed Upset and Angry.

    Frustrated 7/21/10 9:22AM

  • google sucks i have never seen such disregard for customers support i hope you are happy with making peoples lives even harder than they are already google has never answered any of my requests for help thanks alot for absolutly nothing

    bhmountainman69@gmail.com 7/15/10 10:15AM

  • useless....they only direct you to a support page/forum.

    I dont have time to deal with that crap. I just need someone i can ask a quick question to.. Thats all...

    Anonymous 7/8/10 8:25AM

  • Goog has NO support whatso ever. You can't get a live person to talk to you no matter what. They hire a handful of people to answer their phone and refer you back to the website. It's crap.

    Anonymous 7/7/10 2:27PM

  • Your customer service stinks. I waited on the phone for over 22 minutes, I spent over a half hour trying to access my account (apparently I don't know where I was born.) First, you stopped letting people sort the news by the latest entry, then you took away web access from the home page, now you're diddling with it some more and I'm sick of it. I'm done with you. I think you have too many people working there that feel they have to justify their jobs by changing things that don't need to be changed. Every update has been for the worst. Read your comments--no one's happy. I read about all the perks that the employees have, but I guess customer satisfaction isn't important. So irritating.

    Anonymous 7/7/10 11:04AM

  • My email account is diabled ... I have filled out the form as suggested by google ... I have attempted to use the code sent to my cell phone suggested by google ... I have tried to call ... I have emailed an alternative email address ... NO RESPONSE ... I have done nothing wrong concerning me email address, I don't know hwy they have disabled the account ... I have had this account for more than ten years ... Does anyone know how to resolve this issue ... google has to understand, my friends, my family, my bill pay, my golf course (men's club), business partners, etc. all use this account to contact me ... my google voice is down ... it has been 3-4 weeks now.

    Anonymous 7/6/10 11:12AM

  • My E-Mail has been down for three days. I can not get anyone to help me I'm angry and frustrated. They say that they have 22 techs on duty to help. I've been waiting 3 days for one to call me back. No one answers the phones, tech support is non-existant. Like another commentor says, this really sucks.

    Anonymous 7/5/10 5:26PM

  • No help whatsoever!! It's almost unbelievable that such a big name has no interest in helping the people who keep them in business. That's just bad business.

    Anonymous 6/29/10 10:36AM

  • google's non support sux!! terrible customer non-support.

    Anonymous 6/22/10 3:52PM

  • It is impossible to contact Google, If you need help with something from them, hang it up because you will never be able to get help.

    darlas florist 6/18/10 10:03AM

  • Google has no live support for Gmail. If you ask for someone's name to get in contact for the problem their answer is "You have to know the name of the person you want to talk to" Why would I ask for the name if I knew it? As for the online support do not count on it ever happening. I asked for them to release my contacts and my saved items. They can not do it because there is no live support. This a bunch of bull. I am going to contact all my friends and have them get out of Google as soon as possible and I suggust you do the same. I think the gmail accounts are suppended so we will upgrade to Chrome and pay them. It is funny in a sad way that the people that answer the phone do not even know their bosses names now that is a poor teaching on Google's part. I also suggust that everyone report them to the FCC asap

    Pissed off Lady 6/18/10 8:27AM

  • My e-mail account was also suspended for no reason, and I have no idea what to do with the code they sent me, because they don't tell you. I can't find a number to call anyone for support. What is going on???

    Yogibear 49 6/17/10 9:29AM

  • Google just suspended my email address for no reason and I can't get access to the account even with the verification code they sent through text. What's going on? Anyone out there who knows what's happening should be please let me know how to fix this problem. I have lots of important email address I would like to retrieve from my account.

    I've tried calling numerous numbers but unable to get through to tech support or any human whatsoever. Is this a way that the largest tech company is run? I need help...

    max4040 6/17/10 8:17AM

  • Not that anybody at Google cares, but I am trying to figure out a Google product, Instant messaging, and I can't find a toll free number where I can talk to a live person or reach a live person online for free. If Google actually cared about customer service they would have a toll free number and/or a live chat with a tech set up that is easy to find and FREE.

    slestes66 6/12/10 11:57AM

  • I signed up online for Google Voice with a modest $10 charge to my VISA card. The service was so bad my friend couldn't hear me and when I tried again, the calls were never connected. Nonetheless, my Google Voice account was debited every time. I filled out the form online to ask for a refund but Google never wrote back. I submitted an email and Google never wrote back. I called and they told me to use the online tools. Every Google operator refused to help or too pass me to a supervisor. What a scam Google has! NO CUSTOMER SERVICE WHATSOEVER! THEY JUST TAKE YOUR MONEY!

    MOJOMAN 6/7/10 3:54PM

  • Google posts your company information and allows ANYONE to add any type of comments no matter how inflammatory, slanderous, etc. with not overlooking what is being posted. Furthermore, they offer NO technical support even though we are a paying customer and, instead, give no way to reach ANY human being via the phone. Is this their idea of customer service?!?!?!?! "let's allow our customers to be slandered on the very 'Google local' sites they pay us to maintain but if someone lies os tries to hurt their business, we will just not give them ANY way to contact anyone to get this fixed." YOU IDIOTS!!!!!

    Anonymous 6/1/10 9:01PM

  • Google just suspended access to my e-mail account for unknown reasons. They then ask me to list a cell phone number and they send me a verification code with NO instructions on where to use it. No phone number is given for customer support and I have read numerous complaints from people in similar straights. What a pathetic excuse for a tech company.

    Anonymous 6/1/10 7:08PM

  • I am having real problems with Google on my Droid. Will not let me get into the market keeps asking me for an old google password from an acct. I closed. Started account in Verizon store changed at home because it would not transfer contacts from old phone. I got that to work now am screwed again. Also cannot find tech support with out paying for it. Any suggestions?

    unhappy

    Anonymous 5/31/10 3:20PM


  • Unable to contact gmail online. They keep giving me a bogus "invalid e-mail address" message on several different pcs. When I call support they tell me the only way to get help is online. When I tell them I can't contact them online they say that is the only option. Is this incredible?

    Anonymous 5/27/10 10:32AM

  • This is a long distance number and I have been on hold for over 15 minutes. I have filled out the forms about my account being compromised and no reply. When I try to access my gmail account or even just my google home page account, my password keeps coming back incorrect. then when I fill out the form to reset my password, the question comes back in chinese. 您的借书卡卡号是多少 I have no way to answer this and can not even find a translation. This email account is connected to my University email account and I am very upset about no response from Google! Please help.

    nbdreamer 5/25/10 1:26PM

  • Google is JUNK. I HAD a good working site. Then some want-to-be decided to Migrate it off into never never land. I will pay some honest gent to rebuild it in code. And I can promise that there will not be one advert that even comes close to redirecting to Google on it, PERIOD
    Thank you GOOGLE, all you need is a live person somewhere in you org. Have a nice day

    Chief 5/24/10 2:21PM

  • anyone received an e mail stating that the gmail team wants your full name and password or your account will be shut down in 72 hours.

    probably a scam. but as per usual NO ONE at Google the $400 a share stock, have anyone available on weekends by e-mail or phone for curtomers.

    Kiss my big white arse. I am DONE. Probably all getting massages, playing foosball,eating in their hi end kitchen or sleeping.

    Details and customer service Googlites. focus on the details.

    Anonymous 5/22/10 8:20PM

  • My Google acct has been temporarily disabled! This was my primary email account for a 4 years
    I have more than 1000 pics on Picasa and I can't even go to my Picasa account. I am outraged that they would do this with no warning. I have tried 3 times to write them with no response. After this I do not plan to use Google again but I do want my pics back.

    Greatly Disappointed 5/22/10 9:24AM

  • Google billed me twice for the same bill on my Adwords account-- once on my credit card, once on my checking account. One went through, and one is pending. This is very frustrating, because it has been several days, and the funds are not available in either account. I have tried to contact Google. I have been able to send an email, but the reply had nothing to do with the problem I had. To be fair, though, in several years of using Google products, this is the first bad experience I've had with them.

    Anonymous 5/21/10 11:05AM

  • a database that took months to compile, my months and months of hard work just DISSAPEARED. POOF! my document WAS GONE and in place of it i just get an error message from google saying "google has encountered an error, we are sorry" Ok Well at least they could try to FIX it but i cannot even get a hold of anyone or any help whatsoever. I have read other forums and people have said the same things have happened to them.

    Anonymous 5/19/10 7:44AM

  • Google does everything possible to avoid talking to customers or potential customers. As long as they are making money by being arrogant, they will continue to do so. The only thing we can do is to not do business with them.

    Frustratedx3 5/18/10 12:33AM

  • My gmail that I've had for for nearly 4 years and it was hacked recently. I've filled out the online form for "account being compromised." To no avail, two times nI've filled out the form. All of my personal finance info and contacts -- gone! No phone or tech support. I'm screwed!!! Thanks Google - just stick to the search r engine and for get programs youcan't support!

    Finn Rogue 5/17/10 12:56PM

  • I am very frustrated with google. I thought it was a very progressive company with integrity. I have been unable to access my account for over one week and have received no response from my requests for help through online messages. No one responded to my phone calls to the supposedly "live" customer service number. Why is such a large company risking their share of a worldwide market???? I will look elsewhere for a business account. Totally disatisfied and baffled by google's lack of response.
    PK in NY

    Anonymous 5/17/10 5:42AM

  • Your lack of help is unusual. When you frequently change how google operates and how google opeates, there should be some follow up on problems

    Anonymous 5/14/10 6:57PM

  • Same here, my gmail account has been disabled
    Have no idea as to why. Set it up for potential employment opportunities, connected gmail account to Monster, Career Builders, etc.. Recently joined facebook and added my gmail account. Got the message to provide my cell phone number and Google would text me an access code, still denied. Tried to send a message to their help line and that was denied. This is very frustrating.

    avontilius 5/11/10 12:46PM

  • exactly the same as above, my account appears to have been hacked, it's sending to every contact and when i try and find a uk support number there's nothing.

    goodbye google, it'll be a pain in the arse but if you can't support your customers you can forget me ever coming back.

    thankfully i've got a work email account and a another separate account but it's pathetic that such an organization doesn't provide direct customer support including telephone support.

    grazzenger 5/4/10 1:09PM

  • They suck...got a message today on my GMail acct that it had been temporarily disabled. No explanation as to why, just general canned spam redirects to possible violation of TOS. This really has me worried. I have banking information there, I'm unemployed and this email address is the one I use on my resume'. I have a better chance of a gorilla dropping out of the sky with a sack full of cash than getting any customer service from this company. They wanted my phone numbers to send me a verification code of some sort...I've never seen this, so didn't take that option, emailed them instead. Google is completely worthless in my opinion...I have no idea what's happened, can't get anyone to tell me what's happened, yet my personal info could be compromised. There's no such thing as customer service anymore. Consumers need to start speaking up...you don't get good service, take your business elsewhere and make sure the reasons are known to those in a position to do something about it. Consumers need to take our economy back from the jerks that just sit back and collect our cash and blow us off.

    Lea 5/3/10 10:29AM

  • Google support is F@#$#@ING ridiculous. They are a take-your-money anytime, all-of-the-time company but provide support every other day via online methods and 8am to 5pm PST on the phone. UNBELIEVABLE! Further, when you do get answers from them by email they are not correct and the back and forth takes a roundtrip of 2 days. I wish they did not have a stranglehold on the search and online ad market.

    Anonymous 5/1/10 10:00AM

  • Okay, you can get a live person when you call the (650) number and press 0. But, all that LIVE person tells you is that they can't help you with anything. No tech support, no customer support. I guess that person is just there so Google won't be sued for not having someone to take phonecalls.

    noname 4/27/10 11:58AM

  • Google Calendar crashed today (14/4/2010) and it is impossible to get any feedback from Google regarding the problem.

    Anonymous 4/14/10 9:35AM

  • I can't believe that there are so many people having the same difficulties as me. This has got to be the worst company in the nation. It is again, an issue with MONEY. As long as this company makes money, they DON'T CARE! How about the the Better Business Bureau? Is Google a member? Maybe a bunch of tainted reports may set the record straight and maybe even make it to the nationwide media. How would a company advertising on this POS site feel of a company that is "globally" ticking people off and not doing anything to respond or help? I have a trucking company and need a "reliable" web site for creating maps and directions. When I receive a shipper, I attempt to show via "google maps" a way for my drivers to SAFELY get to their destination and then to the receiver safely. I get the directions and then attempt to send them via email to my drivers and low and behold, I get a message that states "unable to send this message. Please try again later." When is later? This world doesn't have the time to wait for later! I end up losing the load and and costs me more money to have a piece of equipment idling waiting for me to get them somewhere to start making money! Google, you SUCK and hope you go down burning from others who value the quality of a customer. Why would I ever want to advertise with a company with this type of support? NOT

    Big Dew 4/12/10 9:51AM

  • ya i called them to ask about a problem thay told me just post it online well i did that a week ago and nothing thay wont even talk to webmasters that have any type of problem at all how can anybody run a business with customer sevice this bad well now i no google does!!! this is crazy

    overnight 4/5/10 11:04AM

  • Google Sucks!!!!! They have no customer support. This day & age we're coming into companies will be made or broken on how they handle customer surpport.

    I personally will never use Google again!

    Don't need one 3/29/10 3:21PM

  • i hope bing blows Google out of the water!!! support is anything but, WTF do you have a phone(t-unmobile G1) that interfaces w/google, however you two don't know jack
    $#!t about your 'partner'...horrible I'm damn near tempted to pay the early termination fee, I'm never recommending any T-minus-mobile or Frugal-google product/services to anyone!!!!!!!!!!

    Anonymous 3/24/10 8:33AM

  • This is extraordinary! I have had the same difficulty with Google. I understand you are all probably from the US, but here in the UK it is just as bad if not worse. My Gmail account has also been hacked into, the hacker sent out a blanket e-mail to everyone I know, professional and personal, pretending to be me and reporting that I have been mugged and that I am in need of money.
    In the UK the police turn a blind eye to this entirely, and inform me that no offence has been committed! Legislation has meant that it is the sole responsibility of google to sort these matters out, and yet they do nothing. I don't think people realise just how lawless the internet is, ruled only by giant companies, and concerns, not with justice, but with profit and mass public opinion. Something must be done!

    ALex B-K 3/2/10 3:08AM

  • WORST! No customer support. Our merchant acct was deactivated for no reason. Three weeks of the same canned email responses have NO resolution. NO TELEPHONE SUPPORT. Now they are in bed with the government for spying into email accts, tracking IP address activity. CLOSE YOUR ACCOUNTS NOW BEFORE YOU REGRET IT FOR ANY OF MYRIAD REASONS. We are actively talking with counsel regarding class action suit.

    jfreeman 2/27/10 12:31PM

  • It was just by accident that I found this site. I have just emailed Google for the third time regarding difficulty setting up a gmail account. I finally found this site and called the phone number 650-623-4000. I got a recording but then pressed "0" and got to talk to a real person. She informed me that there is no help from any customer service person AT ALL with regard to gmail accounts. Only online help is available. I told her that I had just sent my third request for help to Google through their Google Accounts Help Page. She said she understood my frustration, but sorry. When I was registering for a gmail account, gmail said that they would send me a verification code via a text message to my mobile phone. Since I cannot receive text messages, I requested that Google send me the verification phone to my current email, or to leave a voice message on my home or cell phone. It's been seven days now and they have not replied in any way. I guess it's too difficult for them to email me with a code. After finding this page and reading other comments, I will now give up on having a gmail account and quite honestly, I will be better off. My heart goes out to the people who are having extreme difficulties with their account and have no one to turn to. Years ago Google and Gmail was the rage. They no longer deserve the praise. I have been perfectly happy with email.com for ten years, and because of Google's lack of customer service, I just opened a GMX email account. I heard through the "techy grapevine" that they are quite good. As far as search engines go, Google is great, but they're not the only game in town. I have used Dogpile for several years and Bing is something you all should check out. There's plenty of competition out there.
    Just because something is popular doesn't mean it's the best for you. Au Revoir Google.

    Anonymous 2/10/10 12:31PM

  • My sister had her gmail account hacked into and now can't get any where with google. It is just awful! She has the police involved because of the hacker trying to get into her bank accounts and everything, but still nothing! Now the hacker has 3 years of her life in their hands.

    Great job google for being the least reliable company I have EVER tried to work with!

    Anonymous 1/22/10 10:54AM

  • Google Sucks wish I dint have to have them wioth my phone. There is no one you can talk with at all!!!!

    Anonymous 1/20/10 10:16AM

  • You go to google's "contact us " link and there is no place to contact them.

    They have no place to help people with disabilites.

    Their stuff is confusing and hard to use. just like the home page they give you. BLANK!!!
    and no easy instructions as how to use this thing.
    jim

    jimforjzs 1/18/10 7:45AM

  • The most awful customer service. Keep getting automated replies to a query I have re my account details not being validated. All I want to do is buy some more storage space for Picassa but for some reason Google will not reply to my emails apart from an avatar called Holly who clearly does not exist!

    dianalinden 1/13/10 3:24AM

  • This is becoming real annoying.....I am trying to buy the new Nexus One phone online through the google website...I am coming in as a new T-Mobile customer with a new phone number. Google and T-Mobile have no comunication between them....The website will not allow me to buy the Nexus at the 179.00 rate as a new customer...wants me to pay 529.00 or whatever ridiculous price it is.....I became a new customer with T-mobile 15 days ago (keep my old number from sorint)...I cancelled my service w T-mobile yesterday on the 14th day(last day) to be able to have no penalty, (I was told to do this from a T-Mobile rep) so I can resign in as a new customer with a new number through the google site....just so I can get the new Nexus One as a new customer.....Now the website will not allow me to get the phone for 179.00 even though I am a new T-mobile customer... The website must still be reading my old info through T-Mobile..even though I am cancelled...I am going back and forth with T-mobile and "google"...the number I have been given is HTC wich is tech support for the phone...Now..I have NO cell phone and cannot get in touch with anyone from google...This going to be some kind of waiting game..I just to buy the phone...there are no numbers available for google customer service regarding new service..They are making this way too difficult...I am about to go to a totally different carrier....maybe verizon?

    Anonymous 1/9/10 11:14AM

  • reaching a person at customer service seems impossible. the goggle desktop i recentely activated is a total dud. can't find any responsible person to discuss this with.

    kirka41 1/6/10 7:53AM

  • I strove to contact Google via telephone regarding my merchant account. Not only could I not talk to anybody but a person in a call center who could not and would not help me; she would not transfer me to her supervisor.
    How many people use Google as a merchant service to get away from PayPal which is owned by eBay???
    I cannot get anybody on the phone who cares and Google has money paid to me by a client I cannot access. Is this legal??? No. Now, the question is what does one do about this? I can post this on Facebook; however that may or may not help me get my money. I will also strive to get this posted on Linked-in.
    FYI merchant acct. is great until u have a problem and Google will NOT TALK to a merchant account hold live. We pay them fees for what????
    I've had it with them....

    trp76262 1/5/10 4:32PM

  • getting help for difficult problems is a major pain.

    cornsilk629 1/5/10 9:44AM

  • I asked google for a word I couldn't think of, providing a complete and correct meaning, and starting letter. They could provide neither the word ("to proposition"), nor a thesaurus entry that would have provided it.

    They make themselves impossible to reach, except for issues that they list.

    Anonymous 12/25/09 7:18PM

  • Everyday I enjoy seeing the creative take on the Google name on my homepage. I think it is great that you let us know about Sesame Street, Hungry caterpiller, various inventors, holidays, children's drawings, etc. But I must tell you that yesterday I was very disappointed that Google did not mention Pearl Harbor Day. It seems to me that Dec 7 would far outweigh in importance any of the above mentioned events. I'm sure I don't have to explain the importance of this day to you. It's rememberance includes not only the men that died that day, but also the way it changed this nation and the world forever. I wish all days could be happy, but sometimes days are remembered out of respect.

    Anonymous 12/8/09 9:57AM

  • There is no customer service provided by Google. After spending thousands of dollars in many consecutive years, there is no assistance provided when they have made an error in our account.

    moonchild252 12/3/09 11:33AM

  • This account has been locked down due to unusual account activity. It may take up to 24 hours for you to regain access.

    Unusual account activity includes, but is not limited to:

    Receiving, deleting, or downloading large amounts of mail via POP in a short period of time.
    Sending a large number of undeliverable messages (messages that bounce back).
    Using file-sharing or file-storage software, browser extensions, or third party software that automatically logs in to your account.
    Leaving multiple instances of your Gmail account open.
    Browser-related issues. Please note that if you find your browser continually reloading while attempting to access your Inbox, it’s probably a browser issue, and it may be necessary to clear your browser’s cache and cookies.

    This is the message I get from google, with regard to my account, I was online typing one minute later, I am told that I my account will be locked down for 24 hours, you poeple at Google, Inc. rule the world right now, but if you keep this up you will be looking at the world from outspace, wondering what happen to all of your customers, trust me, I have seen it happen before, customers will walk away from, and leave you high and dry with no business at all.

    Thank you,

    Rick Bradford
    Sr. Network Test Engineer
    1.732.331.6961 Cell

    giffycard 11/12/09 2:03PM

  • Terrible support. No phone. No chat. Just a web form that takes 48 hours or more to hear back on. Then it's a canned useless answer. If you reply you might get another answer 48 hours later that will vaguely answer a small portion of your question or problem.
    However, if you use any of the words "legal departent," "litigagtion," "certified letter," etc. then sirens or something go off at Google and you get a quicker answer.

    lisalisa 10/15/09 12:57PM

  • Google are crap .. the only guarantee is that you will receive NO customer service or help, even if they cause the problem. So find another email address (yahoo/hotmail) and find another default search engine. Avoid ANY involement with their 'brand (sic).

    Cloud Catcher 10/1/09 1:31AM

  • Google's customer service is terrible. They don't even answer the questions you ask them & give you a total runaround. I made the mistake of asking a question "before" I would consider driving traffic from a site to my site which hosted Adsense ads. I wanted to make sure I wouldn't be breaking any rules. I got no answer after a week so I asked the question again..... several days later they said they were concerned where I was getting my traffic from & gave me a 7 day notice of Adsense account removal.

    What? What? What? That's right - I asked a question that they never answered. All of my traffic was coming from either PPC via Adwords, Yahoo, MSN or natural search results/type-ins .... all high quality traffic. In an effort to save my account and thousands of monthly revenue I dealt with snotty Google staff who have no business in customer service. They offered no help whatsoever & it was like dealing with a brick wall.

    Anonymous 9/24/09 1:11PM

  • I called google to get information regarding there premier edition of google apps, only to be told you have to join before they will tell you if they can help you with your problem. what rip off. They want me to spend more money with no reassurance that they will be able to help me.

    pink sponge bob 9/15/09 1:54PM

  • As far as I can tell there is no way to email or contact Google, there is so much spam from their gmail accounts. I send everyone to abuse@gmail.com but it does nothing, they seem to welcome spammers.

    Anonymous 9/5/09 11:30AM

  • This company obviously does'nt feel they need to talk with their customers. Even the mighty can fall. It may take some time but if I am sick of it, I'm sure it is just a matter of time till enough others are to make a difference.

    Lafarris 8/20/09 1:17PM

  • My gmail account was hacked and i went through there reset things and no help so I decided to call google and explain myself. When the person answered the phone i told him my account was hacked and the guy simply said "That to bad." Then hung up. Google is a great search engine but their service is terrible.

    Macdaddy 8/17/09 12:05PM

  • After a planned maintenance system downtime my Adwords Search Ads stopped being shown. I tried for 2 days to reach them and finally got a Live Person which advised me Google no longer offers phone support for Adwords Advertisers.

    Larry E. 8/7/09 4:52PM

  • I am trying (without any luck) to restore my gmail account that has been compromised. Absolutely no help from google on this regard.

    Anonymous 8/2/09 1:23PM

  • I had a gmail account, which was hacked. I sent a registered letter to Google asking for a history of account accesses (from which IP address) for the past three months. I received the return receipt back, but never heard a word through mail or e-mail. My gmail account is history, and so is any notion I may have had about using any other google services. This company would rather aid and abet a hacker than help the victim of hacking. Let's see how many users they get for their "cloud" operating system!

    Anonymous 7/19/09 1:49PM

  • You can never talk to a live person at customer service number, once you got chance to talk with a live person in a million year, you would be pushed to solve the problem through their website on your own. And they reply you no email but automatic one.

    Anonymous 5/6/09 1:35PM

  • google customer service - wishful thinking.

    setup my adwords account, posted ad, these ran fine (for a week), made some changes (as per guideslines!) and ads dissapeared.

    that was 3 days ago. i sent mails (3), polite mails, nothing rude, but no response, except a google system mail, informing me on what I already new.

    very odd, i am a resident of thailand, yet mail came from the UK (?)

    odd, that a company like google (pretty much the only company in times of recession making money) can afford a no customer support policy.

    K Ampai - from Bangok :-)

    Ampai 4/25/09 8:09PM

  • GOOGLE ~ UNBELIVABLE POOR CUSTOMER SUPPORT AND UNIMAGINABLE TERRIBLE CUSTOMER SERVICE.Most unfavorable customer experience I ever had and the worst of the worst in regard with customer service experience.Forgot my new password and in confusion google suspended the account.Into the 2nd week now the account is still suspended and google did not even bother to respond or had given any assistance despite the inconvinence and frustration it has caused.Leaving a customer helpless and upset and being most unfair to the customer.GOOGLE EXPERIENCE ~ AN UNSATISFIED AND HELPLESS CUSTOMER.

    Anonymous 3/24/09 10:35PM



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