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Google Customer Service

User Reviews, Ratings and Comments

Google customer service is ranked #524 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.05 out of a possible 200 based upon 287 ratings. This score rates Google customer service and customer support as Terrible.

NEGATIVE Comments

284 Negative Comments out of 287 Total Comments is 98.95%.

POSITIVE Comments

3 Positive Comments out of 287 Total Comments is 1.05%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • I do not want to received directed advertising and have supposedly opted out, but I just received an ad I found offensive, I was told that I received it because of a page I had just viewed in relation to a story I had just read. What's the deal?

    ? 5/17/12 7:11AM
  • terrible customer service. there is no way for me to figure out how to solve my problem with a Google places account and when I call they won't help me. the won't give a phone number for anyone, an email address for anyone, not even a way to speak with a complaint department. just reference back to their web site that doesn't accomodate my problem.

    Anonymous 5/16/12 2:12PM
  • I just wanted to say thank you to contacthelp.com for providing an email address and toll free number for Google support on gmail problems.
    I am hoping that this will work with the data that you provided, when it is something that Google should have on their Website!!!
    Thank you for the help, now it is up to Google to do their part!!!
    KevinN

    KevinN 5/12/12 6:05PM
  • I was thinking about trying googles advertising for our agency but after today I will not even consider it. I tried to get a question answered about something pertaining to google today and it has been awful. Clearly customer service is not on the top of googles list. I couldnt get in touch with any one at all after trying for hours.

    Amanda84 5/7/12 1:13PM
  • I changed cell phones and now g-mail will not connect me with my account unless I can provide a new code number. I can't do that because I can't get my new cell phone number to them since there is no one to talk to and tell them I have a new cell number. My old cell phone is broken and cannot be accessed. They keep wanting my old phone ending in such and such a number. I need my contact list desperately. I am so frustrated, I even signed up for a new e mail account with them but this doesn't do any good to get my contact list.What in the world do they expect you to do to get in. I have tried for two weeks and cannot get any satisfaction. I feel like they need to have a person to help in these situations. Gracie

    Gracie 5/6/12 9:28AM
  • I am locked out of my gmail account, because I put the birthday of my association instead of my own birthday when I logged into my association's account. It shut down my account because it thought I was too young to have an account. Seriously? Now I have been round and round and round on the web AND on the phone, and there is no help available and I need to recover my association's data. In addition, the web site says I can pay 1.30 on my credit card in order to have my birthday verified and to reopen my account, but I there is no way to actually go in and pay! I was willing to do that, but the web page kept taking me in circles back to the same screen, and never offered me a place to enter my credit card info and pay, and get my account reopened. Meanwhile, the phone message at all of the numbers online refers me back to the web site. Nice. Seems like a company like Google ought to do way, way, WAY better than this. Having a web site that refers to your customer service number, and then having that phone line refer back to the website, but no real person in sight...realllllly helpful.

    Anonymous 5/3/12 8:52PM
  • It"s been very frustrating getting to be able to find somewhere to write or get in contact with someone at Google.
    I just want to say that on the gmail when you are on the page to write an email, instead of saying "Waiting to BE typed up" it says "Waiting to by typed up". I would think someone would have caught that by now.
    It just bothers me every time I get on my gmail acct.

    TypeA 5/2/12 9:45AM
  • google is no help with gmail sure you can speak to a person but they are useless. its a waste of time.still locked out of account still have no help and still am very upset with google. maybe is about time you do offer some live support for gmail. maybe read some of your comments and find out what humans have to say about your company.

    Anonymous 4/30/12 3:09PM
  • Customer No Service is the correct name they should be using. Google still thinks that it's just a everyday Internet company. That's not the case anymore. When they went into the cell phone business that all changed. If they keep this crap up like sending you to that Google forum for help, then maybe someone like the PUC should start getting involved. Mainly because Google can banned anyone for no reason from posting there like they've done so many already. So what do you do then when you tell them something they don't want to hear? This company is getting out of control.

    GgleSucDic 4/30/12 3:17AM
  • Why does Google make it impossible to send the company an email regarding Gmail? None of the 30 or so help choices allow this as far as I can tell. There's lots of razzle dazzle to obscure the fact that you can't really get the company's attention no matter how hard you try. It reminds me of Lily Tomlin's remark,"No Sir,we're the phone company,we don't have to care."

    hfsmithiii 4/29/12 9:12AM
  • I am trying to talk to a person regarding google gmail. I have been on hold for 35 minutes. Is there another way to contact you?

    Nancy Reid
    reids151@gmail.com

    Anonymous 4/27/12 11:50AM
  • I tried to log in multiple times with correct pass word and got error message account did not exist. So I copied my account ID and pasted it into another opened tab several more times using the correct password, but still got same error message. But them magically my ID & pass word finally worked. Please let me know why I got the error message my account did not exist and them required a text code box to access account and which did now work for several more times before it finally took.

    What a crock. I managed to find the "Google Product Forums" then the Gmail group forum
    See: http://groups.google.com/a/googleproductforums.com/forum/#!forum/gmail

    Then clicked on the BIG RED HYPERLINE "POST A QUESTION" and completed the registration question to access this forum BUT when as directed "By clicking "Join this group" you are agreeing to the Google Groups Terms of Service". I clicked on the "JOIN THIS GROUP" and which was whited out until my mouse hovered over it. BUT ABSOLUTLY NOTHING HAPPENED could not join the group to post my issue about my account indicating it was nonexistent for almost 20 minutes.

    I have tried to find ANY WAY TO SUBMITT A PROBLEM TO GOOGLE *****BUT**** have not found one after almost an hour searching the internet including the GOOGLE site.

    WHAT a load. At least Yahoo.com allows it clients to connect via a live chat or at least post a question or issue directly to a link at http://help.yahoo.com/l/us/yahoo/helpcentral/

    PS: I DO NOT EVEN SEE OR FIND A FORUM FOR GMAIL CLIENTS TO HELP EACH OTHER OUT WITH OUT ******ANY ASSISTANCE FROM GOOGLE SUPPORT*******.

    I doubt sending hours searching for GOOGLE support will be of any good.
    I doubt sending hours searching for GOOGLE support will be of any good. Does anyone else know where GOOGLE clients can get support SINCE GOOGLE since it apparently does NOT OFFER SUPPORT TO ITS GMAIL CUSTOMERS. I would greatly appreciate knowing this. Otherwise I am seriously considering dropping my Gmail since there is nowhere on the internet to get support.

    CharO 4/26/12 9:58AM
  • Google has absolutely no customer service. They sent me a message saying my account will be locked for a duration of days-weeks. This is the most ridiculous thing I have ever heard. Once I am actually able to log into my account (hopefully it will be less than several weeks as I am awaiting job offers), I will be de-activating my account.

    Anonymous 4/25/12 2:24PM
  • I called Google only to get a parrot aka receptionist saying that there are no employees I can talk to about tech support.

    It must be nice for the CEO to have a parrot that performs other services than customer service.

    Anonymous 4/25/12 1:13AM
  • Google took the words "customer" and "service" out of customer service. The rudeness by the phone operator as well as no one to ask a simple question proves that if they can't track you they really don't care about you nor do they want to help you.

    jack 4/12/12 11:00AM
  • I have hosted an advertisement to test the quality and promptness of your high acclaimed service back up and technical support. Since i was facing the problem i called up on 18602666622 and gave my complaint to the service team. I was made to wait endlessly as i was asked to get a revert al from google tech team. As a day before i got a call from Ms Paramjeet asking to call me for any support after calling so many times i was given a time duration to get the call back and never got it. Some other fellow by the name of Mr Dinesh Thakur got in touch as i insisted to escalate the matter but he had a poor communication and was not at all helpful. My experience with google has been pathetic and unprofessional after receiving the payment.I am told by Mr. Dinesh that the client may have to wait for two/ three days to talk to an executive which was ridicule and funny. In short it was a bad and a hopeless experience. Vivek Narang # 9371044049

    viv.narang119 4/12/12 3:48AM
  • They don't have terrible customer service. They have NO customer service as I was informed by the operator at this number. The web is the only avenue and if it can't answer your question you are stuck. There should be a revolution. I am not a techie. I am getting a "Message bounced due to sending limit" and I don't fit any of the categories that get this message. I am an average user sending out less than ten e-mails a day and none to large groups. A pox on Google.

    Anonymous 4/11/12 11:18AM
  • I spoke to an advisor, didn't understand the process he was explaining so he hung up on me! I called back again and spoke to another
    advisor, complained about the previous one and asked for a process to be explained which he did do but in a raised voice. When I asked him to stop shouting he got really cross and talked slowly instead. Extremely poor customer service but no-one to complain to.

    saskia 4/3/12 4:17AM
  • This should be renamed "Google Disservice". The 2 people I spoke with a the Google Ad Dept didn't have a customer service number I could call. They referred me to a non 800 phone number in their Corp Office in which I was on hold for over 40 minutes - with a mesaage stating "all customer service representatives are busy" repeating & repeating! We have a real issue with a google link giving incorrect quantity information to people looking to buy a product. We have a customer that emailed us alleging this was a "bait and switch" advertisement with our company. How can I get some help from google?!!!

    Anonymous 3/30/12 12:43PM
  • Google has the worst customer service I have ever encountered. Someone stole my password and I cannot access my Google homepage or email. They keep telling me my address or password is incorrect(it isn't). I was referred to on line help which consists of people in India or the U.S. who want up to $300 to fix my problem. When they say they will send you a new password if you can answer a ridiculous questionaire and they tell you to retrieve it in your email, I have to question their sincerity. Did I not tell them I can't access my email!

    patransom@gmail.com 3/29/12 3:05PM
  • HORRRIBLE AND RIDICULOUS CUSTOMER SERVICE!!! I AM LOCKED OUT OF MY GMAIL ACCOUNT. THE ONLINE SOLUTIONS HAVE NOT WORKED AND WHEN I CALLED CUSTOMER SERVICE I AM TOLD THAT THEY DO NOT HAVE HUMAN BEINGS TO RESOLVE ANY ISSUES WHEN THE ONLINE SOLUTIONS DO NOT WORK. THEY TELL ME TO TRY AGAIN. I TRIED AGAIN, I AM STILL LOCKED OUT. ALL THE SAFE GUARDS WHICH WOULD ALLOW ME TO RECOVER MY EMAIL DID NOT WORK. I CANNOT ACCESS MANY OF THE APPS ON MY DROID AS A RESULT OF THIS INCOMPETENT, NEGLIGENT, ARROGANT, INCONSIDERATE, INDIFFERENT, AND DOWNRIGHT MISERLY CORPORATION.

    SUCHAPATTY 3/28/12 3:52PM
  • I have been trying to install the Google Voice and Video set-up for two days now and have had absolutely NO help from Google help. The tech page informed me thqt I[would have to spend $38 to get this issue addressed and when I finally got a human voice, she was rude, unsupportive and finally told me that Google did not offer live help: disgusting and utterly unprofessional behavior and policies. Take your Google+ Voice and Video and SHOVE IT!!!!!

    Anonymous 3/28/12 3:13PM
  • I am one more disappointed customer. On the phone for 65 minutes without a sign to get in touch with live person. Email has been hacked, password and alternate email account changed and messages sent to all contacts asking for money. Enormous damage made.... I have no way to delete account, freeze it or get a help from customer support. Terrible!!!

    Anonymous 3/26/12 11:04AM
  • I gave my credit card to google wallet for a recurring donation over a year ago. I cancelled that google account but forgot to cancel the recurring donation. Now I can't get google to cancel it. I now have to dispute the charge every month from my credit card company. Google customer service is aweful. I will never do business with them again.

    sad sue 3/15/12 9:03AM
  • I've been on hold for 58 minutes - just for an answer that would help me out a lot using gmail. It would probably take me 1 minute of their time to get resolved. They obviously have better things to do than customer service. They will also never read this post.

    oceanicorganism 3/9/12 1:46PM
  • GOOFLE you are impossible to reach!!!!!
    PISS POOR CUSTOMER SERVICE ! ! !

    Also we have a computer used by more than one person so we do not want our home pages up permanently. Google in all it's stupidity has decided that a "create your own home page" pop - up is essential to accessing the search page. When we click "close x" on the box the page re-loads with the pop-up again and we play the "GOOGLE-GO-ROUND" BS GAME just trying to access the generic google home page.

    WHAT A FRICKING JOKE YOU HAVE BECOME !!!!!!

    WE ARE SWITCHING BACK TO YAHOOOOOOOO

    Anonymous 3/9/12 12:19PM
  • It is absolutely unacceptable to not be able to speak with a live tech support person for help. I didn't change my password, yet for the past few months I've been getting that message on sign in. I verified it by accessing my mail with the same password on my cellphone. I need help to fix this issue.
    Gloria

    Anonymous 3/9/12 8:46AM
  • In October 2011 I tried the "$100 free advertising campaign coupon" with Google Ad Words. Additionally, I gave them access to my credit card for a $50 charge. My ad campaign was a trial for me. I had never done a click to whatever advertising venue before.

    In January I realized that they had NOT charged me in November, but had charged me twice in December/January.

    I contacted their customer service department and when asked for a supervisor was told, "You don't need a supervisor" (I do have this on video loaded on YouTube).

    I am now trying through their legal department to get back the money that they charged me when I did NOT ask for a revolving account.

    I'll be happy enough to post a "positive" comment if they refund the monies that they fraudulently took from me. We'll wait and see how that goes!!

    Kelli
    www.ebulldogs.net

    ebulldogsnet 3/2/12 10:58AM
  • This site is a disgrace to Google. The answering system is primitive and insulting, and utterly useless. Readers, don't waste your time trying to get to speak to a human being on this site, or even being told how long a wait you might have to do so. Shame on you, Google.

    Soon to be ex-Google customer 2/28/12 6:02PM
  • I have been on hold for 58 minutes, being told every 30 seconds how important my call is. I have an urgent need to resolve a problem and cannot get in touch with a live person. None of the Google HELP screens are helpful.

    Anonymous 2/28/12 4:35PM
  • No customeservice by email or tel #

    Rachel 2/28/12 5:29AM
  • Ive been trying for months to get into both of my google accounts but it tells me incorrect username and password and the thing is,is that I have had this account for about 3 or 4 years and never had a problem til now so I want the accounts both of them deleted so that i can start over again can anyone help me NOTE I cant get into both of the account so I cant do what they asked of from the website

    JumbieGirl89@gmail.com 2/16/12 10:42AM
  • I WOULD LOVE TO GET MY YOUTUBE ACCOUNT BACK!
    I've gone round and round on the Google-Go-Round of faceless and voiceless customer service, emailing, emailing and emailing some more.....and guess what happened?............NOTHING!!
    Is Google reaching for the "Worst Customer Service Company in the World" trophy? Well, based on the sea of complaints, the trophy has been served to them on a gold platter!

    Aggravated 2/15/12 8:24PM
  • My main complaint about Google's Customer Service is that I DO NOT KNOW HOW TO GET TO Google's Customer Service with the ACTUAL complaint that I have to make. My actual complaint is that in Picasa Web Albums, until several days ago I used to see albums that people have shared with me. These people and their albums are dear to me and their total disappearance from my Picasa Web Album Homepage upsets me greatly. In there stead there has popped up a useless display of so-called "Featued Photos" by total strangers that I have no use for. If at least they gave a menu feature to select or deselect such preferences, I would have followed it... This unanounced deterioration is most aggravating, and no less aggravating is the lack of address where I can apply for help or advice. My email is writthen with embedded spaces to circumvent the ban on writing web links: dantadmor @ gmail . com .

    Dan T. 2/14/12 10:44AM
  • I am a Google docs user who logged on toady to discover all my google docuemtns had dissapeared.
    I do not know if they have been deleted or simply lost, but I was shocked to discover that Google has no customer service available to help me through this. In reading the listed comments, I see that I am not alone.
    This has been a valuable lesson - I will never again entrust my documents or email to Google. Clearlt there is inadequate security and support, and given all the privacy concerns of the web, the risk in using this service is to great.
    Very dissapointed in Google.

    Anonymous 1/30/12 10:53AM
  • My name is hedmond i had an account with you
    guys, i went to get on my account today to
    find it has been Deleted i tried to recover and was not able Help???? I'm being treated like the bad guy i did not delete my account all of my info lost because you guys have been conpromised

    Anonymous 1/24/12 1:33PM
  • What's the point of even posting customer service numbers? YOU CAN'T GET THROUGH TO ANYONE!

    And this establishment's service pages SUCK!!! No, really!

    And if this comment, and those before me, are not enough for you to change your ways of supporting your clients, than this establishment is not worth using from this day forward. I'm sure losing one client is not something for you too worry about but it is one client less.

    AT 1/17/12 9:22AM
  • I was trying to customize a domain name through Blogger and it kept timing itself out or popping up with an error message. Noone to contact about this bug.

    I then tried to do it all over AGAIN in a new browser. NOw it says that there's an existing order and to contact Google support.

    There's no number, no link, no email. If you try calling that number, it basically takes you on a wild goose chase and when it gets sick of that, it directs you to forums of which are no help whatsoever.

    It's crazy. I'm trying to PAY THEM and I can't get any help. You'd think Google would be able to come up with a faster and more convenient system for all this. Hell, I'd TAKE any system over this frustrating bouncing back and forth.

    Anonymous 1/3/12 6:00PM

  • I rate reachability as 2 for the possibility of contacting an agent by phone. A pity there is no zero rating possible. I dare anyone to try to reach these mongrels by email. You go round their 'help' pages like a rat in a wheel.
    For privacy reasons I wished to create a new, anonymous google account through an encrypted tunnel. The gmail account setup process appears to map account info against IP info and put obstacles in the way of anonymous account creation- in this case by demanding a phone number for 'verification' purposes [if they didn't know I was a real entity after the text verification, creation of a private question and provision of backup email address, nothing should persuade them] I called google to let them know that there was no way in hell I was going to give them my phone number for new account setup verification purposes, that this was a systematic invasion and an erosion of privacy. I asked for my complaint to be passed on to a policy-maker; the operator said she had no way of doing that. She suggested contributing a comment to the google discussion forum. I told her that that would necessitate logging on, and that without an account that wouldn't be possible. I asked whether, phone and discussion forums being impossible, the consumer could get his or her wishes heard by the right people via email. Surprise surprise; that was impossible too. I asked whether it was true that google didn't give a flying frig about what the public thought of its practices. It's well done really. Google search engine to log our details, google mail to get our phone numbers as well, facebook to demand our real identity info, linked to google and everything else.
    People, are you worried yet?
    'Nothing to hide' I hear some smug complacent abdicators of responsibility sing. Well remember the old quote [here paraphrased]; 'all that is needed for evil to take over is for good people to do nothing'. Ha. It depends on your definition of 'good'. Not good enough imo. Get the hell rid of google, facebook and all of those invaders and claim your right to internet privacy!

    anonymous 1/3/12 5:22PM
  • I recently switched banks, and I updated my bank account info. on Google Checkout. I did not receive a trial deposit to verify my bank account. So I checked into it, and the routing number is incorrect. I cannot change it until I verify the deposit amount, which I can't do because I never received it. I tried to contact them through their useless contact form, and all I receive it the same automated response. It has been 2 weeks now, and I have money that I need to transfer to my bank account that is sitting in my Google Checkout account. I am so angry that they choose not to help their customers. How are they supposed to fix problems, if nobody can call or email them about it? I am done with Google, they have the worst customer service I have ever seen in my life.

    Smw 12/30/11 1:29AM
  • google has no idea what customer service is. i pay for adwords and have an account. right next to my ad is a google listing of my business name and address with the wrong phone # i've been trying for 3 hours to get it changed with no results. where do i send my bill?

    Anonymous 12/28/11 9:20AM
  • What customer service? You'd think Google Chrome just evolved. No phone number, no live person, no e-mail address. No service! I cant rate them because they can't be reached.

    Anonymous 12/21/11 6:19PM
  • They have nothing even remotely associated with support. If you call the number provided they direct you to the support page, which is all forums. They don't even have an email, the operator said that there were no live representatives available to assist me and there is no email address.

    Anonymous 12/16/11 9:16AM
  • i have lost my business account and sent so many forms to Google and today is the 3rd day not answer

    Dec 13th I received an email form Jccs.webmaster4@gmail.come with subject of JCCS Update information sheet. I clicked on that and 4 hour later when I tried to log in it was saying 4 hours earlier I changed my password.

    i contact Gmail by clicking lost my password, fill all the information and still no clue of what to do

    i never thought gmail will be that un professional

    Meetra 12/13/11 8:49PM
  • i HATE GOOGLE. MY GMAIL WASNT ACCESSING SO I HAD TO CHANGE MY EMAIL ADDRESS. THIS PROMPTED A CHANGE TO MY SMARTPHONE NOTIFICATION WHICH LOCKED OUT MY MAPS, GMAIL, MARKET ETC. I'VE BEEN FROM HELP SCREEN TO HELP SCREEN ATTEMPTING TO REESTABLISH CONTACT BUT NONE OF THESE METHODS HAS WORKED TO REESTABLISH SYNC. NOW I HAVE A SMART PHONE WITHOUT USE OF THE FUNCTIONS I USED DAILY AT ONE POINT NEEDLESS TO SAY THERE ISNT A CONTACT TECH PERSON TO HELP ME GET RECONNECTED. MY ONLY OPTION IS TO FIND A PHONE WHERE GOOGLE IS NOT THE BASE OF MY DATA SOURCES.

    LOST WITHOUT HELP 12/9/11 3:39PM
  • This monopoly Google is creating is not cool at all. I love Google and always has. I use Gmail, Blogger, Youtube, used to use G+ and several other services by Google, however they are getting out of hand. I'm really surprised to see all these negative comments about Google because I feel like not that bad. However, there is one thing that makes me change my opinion. The privacy issues with Google becomes such a pain.

    If you create a Gmail account now (or if you have a recent one), they automatically push a Youtube account on it. If you go to the help section at Google, most of the top contributers answering questions regarding this new "problem" are rude and claim that GMail doesn't push a YouTube account on you, but it does. Why would I lie about that?

    I spent so many years avoiding the fact that Google keeps trying to connect everything and link accounts to everything. It's a hassle and it's dangerous to your privacy. If someone has access to one service provided by Google, then they probably have access to everything.

    I've been trying to get answers from them about how I can remove the linked YouTube account but they are such liars and the people on forums insult me telling me there's no such thing when it's clearly right there. The help desk doesn't answer this question too much or the more complicated questions like how to unlink your Gmail personal or business account from a Youtube one. The truth is, you can't. To avoid any other accounts of Youtube and Gmail being merged, you basically have to log out Gmail then log in Youtube. Why the HELL would a company want to make it so difficult for people?!

    Also, I remembered "deleting" my G+ account, but to make sure, I tried to "make a new one" a few weeks later and to my surprise, it's the same profile except it was technically deactivated.

    And what is with the lack of gmail names? What are the odds that someone has the email address, for example, "opaquedays55" and "opaquedays" trying any number from 01-90 Apparently if you try any two digit numbers or no digit numbers to email addresses like these, they DON'T work. They are somehow "unavailable" or "taken".

    And the linked YouTube account which I never received any REAL help about, the "ghost account" as they call it, they claim isn't a "real" account when it sure functions like one. It shows my history, and basically lets me modify account settings. And the worse part is, it's named under my e-mail address.

    Truth is, I don't want anything linking to anything. I don't care if it makes life easier, I rather sign in everything individually than have some company that used to be so wonderful, force accounts onto people and make them join things.

    Haily 12/7/11 10:51AM
  • What customer service? I created a calendar months and months ago and recently added gmail. Decided to "redo" gmail so cancelled account... when I did it made me check specifically what would be cancelled, and not one of those was calendar. So I cancelled and guess what... calendar cancelled and now I have to put back in 6 peoples scheudles.... tried to do recovery and that was a nightmare... just awful set up and poor communication and nowhere to get answers.

    Anonymous 12/6/11 6:38AM
  • What a terrible coorporation! My gmail, google maps and adwords accounts have all disapear. What the hell is going on? I tryed to reach someone --Absolutely impossible. They sent me (should say the computer) to the so called "forum" but once there, i didn't get access because i have not benn "invited". Insulting? Yes my lord. Here is a good illustration of what a monopole can do. You know what google? FY!

    Johnny 12/5/11 8:06PM
  • I am fairly new to Google and will probably never use advertising but I did try to get Customer Service to answer a couple of questions. I have been on the computer since 7am now 2pm... looking for someway to contact someone, anyone at GOOGLE... guess what... there is NO WAY!!!
    FRUSTRATED!!(not even an email address)

    Sharen Phillips 12/4/11 2:38PM
  • Google Sucks. Poor Customer Service. No Accountability for Rude Servie People and I believe they have ripped me off for $350. I will never suggest adwords to any of my more than 50 website clients and you shouldn't either.

    Increase 11/30/11 1:51PM
  • I own just over 1000 domains and have them for the time being on Google for Domains.

    I am from Canada. 85% of the page views are from Russia. This of course is out of wack. 65% of the world internet use still originates in the USA.

    Obviously, there is something I am doing wrong or not doing. I have tried, without success to reach someone at Google.

    Hopeless. I want to start developing my domains into money making websites and wanted to start with Domains to learn.

    The tutorials offered by Google are useless.

    I am not altogether surprised at the culture of arogance in not having a working customer service department at Google.

    In my experience, trying to develop a domain name buying and selling business, over the last three years, I have found many, mnay examples of shady business practices.

    ie: Domain registrars and the "dropped domains"

    Sedo, Afternic, +++

    Robert McLean

    trickytobeat 11/18/11 2:12PM
  • GMAIL. I switched because my old Mindspring account was spammed and, while the company has a phone-in teh support group, they were more useless than you can possibly imagine.

    Biggest issue: several ems per week get lost & GMAIL provides no notification. I only find out when an response from my intended recipient has failed to materialize & I re-contact that person.

    Among many other issues:
    -The page up/page down and arrow up/arrow down functions work only some of the time.
    -Tonite, the inbox is hidden & I can only get to it by signing out & back in.

    What a cumbersome service The new design is just window dressing. Of course, GMAIL has NO phone-in support of any kind. That is why I give the company the "worst" rating for friendliness. We are all stuck with wandering around FAQs and independent forums to see if anyone has answers. I am quitting as soon as I find a more responsive service. Any suggestions?

    swelloldlady 11/15/11 9:18PM
  • It is a rare occasion when I am even able to get the business review process to work. On that rare occasion, the review I write seldom gets published to the Places Page. And, sometimes when it does get published, the next time I look it's not there. When I use yahoo the process is simple and so far always works. I just don't get how those guys can make so much money when there systems work so poorly. They are probably just like General Motors: back in the 1980's when some employees pointed out to the president of GM that there vehicle quality was in the toilet he simply pointed to the price of their stock and ignored them.

    Googyle 11/15/11 5:57AM
  • BEWARE!!!!!!!!!!
    Used Google Check-out for large purchase & never received. I've spent hours trying to find help with my issue - there is NO "live" support & feel I've been scammed! Called google customer service - informed there isn't any contact information for a "real person" @ Google Check-out, Google Corporate or Headquarters. Only contact viability is what is through website - which is tutorials not actual assistance. PayPal is the only way to go!!!!!!!!!!

    Anonymous 11/14/11 9:59AM
  • One of our servers has been greylisted at google and all emails coming from the server are going straight to spam. Feedback loop, form to get off the list even after you take care of the problem on the server? Nothing. Thanks Google. Not only are you raking in billions, but you are also the absolute WORST customer service online and offline for that matter. I thought Comcast was bad....holy sh#t, at least you can get their dumbasses on the phone. You offer Google Voice for crying out loud. Route one of your own phone numbers to some of these people who need a job and give back to the country that allowed you the ability to get where you are at!

    Anonymous 11/7/11 1:24PM
  • Can't reset a password for a new gmail account because I used my first gmail account as place they could send information. So now when I try to reset, they automatically send me a url to resest the passwword for my first account - which is making me crazy. I've tried every option they give but since you can't actually email someone at Google, it's useless. I'm thinking of getting rid of my first email account now.

    Anonymous 11/6/11 11:06AM
  • I manage the adwords account for a small company. We spend a pretty decent amount of money in adwords advertising every month (as much as $18-20K some months). We are supposed to have a "team" at Google helping with our account. Yet, whenever I email them for help with something, it is usually at least 2 days, sometimes as much as a week before I hear back from them. And this is for an account that spends a fair amount of money. I feel sorry for those of you who are only spending a couple hundred a month with them.

    Anonymous 11/1/11 6:42AM
  • I will echo all of the comments previously expressed. Google is IMPOSSIBLE to get in touch with because, I found out, they do not actually have a customer service department! What a lousy corporation. Google, get a customer service department and all these people will not hate you so badly! Including myself.

    former google user 10/28/11 12:06PM
  • My experience with Google AdWords sales and customer service has been a nightmare. We have been trying to launch an AdWords campaign and redeem a promo coupon that Google emailed our company. Trying to contact sales and service people to help has resulted in being passed back and forth between ineffective and often rude staff who don't seem to take any ownership or actually do anything except recite Google policy. This company has apparently evolved into a paragon of bureacratic ineptitude and arrogance. How ironic when you have to mull through their smug declarations about their superior culture when you just want (and can't have) someone to talk to that can answer a question and solve a problem. Now we are waiting for "Juan" to call us back. I doubt we will ever hear from him.

    mapper12 10/27/11 8:12AM
  • Colon in add words hung up on me tis morning when I was just asking for information on advertising with google. My company is looking to spend a lot of money and I just needed a couple simple questions answered. After I got hung up on I called him back to let him know that I didn't appreciate getting hung up on. He hung up again. I called again and got some gal she was also rude and not very helpful.

    I realize that your company is making a lot of money and may not need my business. I can't believe that you don't have a sales department. I will call during another shift and see if I can find a polite person. Surely you have hired someone nice to work add words.

    I will also call Yahoo and see what they can do. Maybe they have better customer service. If they would just be polite their jobs wouldn't be so difficult. Maybe they can't be nice because google doesn't have a sales department to answer questions. Therefore they end up arguing with people all day.

    Eventually this model will fail, I think I will call Microsoft may they will have some answers.

    I'm not unreasonable just and am a friendly half full kind of guy, but your customer service in add words really needs some help.

    At least the morning shift on October 26th. The may say I was rude but that is a lie I was calmly asking a couple of questions.

    GMVX 10/26/11 8:00AM
  • This has to be the worst customer service ever. I am too mad to comment any further.

    Anonymous 10/24/11 2:14PM
  • Unless you are fond of Classical music, I wouln't bother calling this nnubmer. The on-hold classical music is a nice selection, but rather remeniscent of the Reader's Digest collection. Besides, after about 45 minutes it begins to repeat selections.

    You would think a company with the money that google has could afford a longer selection of music, or perhaps enough employees to answer the phone before the on hold music begins to repeat.

    Anonymous 10/20/11 2:55PM
  • This company has got to have the worst customer service I have EVER EXPERIENCED! You should be able to talk to a live person. How much money does Google make? I would think that you could afford to have customer service!

    Anonymous 10/20/11 8:29AM
  • Getting a live person is pain in the a## why is it so diifficul for a company the size of google to provide?

    contact help 10/14/11 1:53PM
  • Indeed, there is no contact number if your seach their own search engine, sum guy said this company is run by robots and everything is pre-programmed. Whatever problem you may have, you can either find an online solution, or forget about it. Well I deleted my account by mistake, I actually wanted to delete a new g-talk account i made, and i lost my 5 yrs-old youtube account where i had hundreds of videos and thousands of views, plus so many playlists, friends,subscriptions etc.. And there is no online help anywhere to tell me if there's any chance to retrieve my account, and godamnit, I wanna speak to an operator.. useless.. I'm calling from Europe, my phone bill will explode and nobody but a recording is answering at Google helpline :((((((

    julian 10/14/11 8:35AM
  • I could not find any way to reach Google to make a complaint. I have been using Picasa happily for years and am very upset to learn that you now require people to open an account before they are able to access photo albums that I send. I may have to switch the photo service I use unless you can correct this. People want to look at my pictures, not serve Google. I have left many other sites that ask people to register or join. Please advise. Rosemary rmoukad@epdine.com

    Rosemary Moukad 10/12/11 8:19PM
  • I have been waiting for a live person for 1 hour and 34 minutes. Whaddup? You should hie more employees to SPEAK TO PEOPLE!
    The recorded voice says thank you for your patience? Well that is ridiculous because I am not patient anymore!!
    The voice says that my call is important to you, well that is just a complete untruth because now I have been on the line waiting now for 1 hr and 38 minutes and it's like now how do I hang up and know that I have wasted now 1 hr and 39 minutes when life is so precious.
    It seems like our whole society has gone to he'll in a hand basket! To think that there are so many unemployed people in the world and you can't hire a few people off the unemployment line to answer frustrated people who wait on the phone to speak to a live person for 1 hr and 41 min. That's it ...you can't have one second longer of my life.. 1 hr 42 min

    Gina franz 10/12/11 12:41PM
  • I have been waiting for customer servce to answer my call for over 30 min. still waiting. very poor service

    Anonymous 10/10/11 2:31PM
  • I have received a fraudulent Google Voice charge on my charge card for an account that I do not have. I do not know what Google Voice is. I have no means of contacting Google as there is no customer service number.

    PLEASE WATCH YOUR ACCOUNTS AS THERE ARE FRAUDULENT ACTIONS BY THIS COMPANY.

    Watchful 10/9/11 10:01AM
  • Very poor customer service. I cannot find anyone to answer any of my questions. I thought that having great customer service is necessary for running a successful business. I guess I was wrong.

    Anonymous 10/8/11 5:46AM
  • What ever happened to "DO NO HARM"?????????????
    How sad what was once of the best is now one of the worst for customer service. Google has spread itself too thin and wants to be all things to all people but is not taking the time to get any of it right.

    ckeeperga 10/7/11 12:57PM
  • Google customer service is terrible.
    If yu are an adsense publisher, and things are not working as they should, you can contact no one to address your problem. Or if you can address someone, you don't hear from them anymore.

    Dragos 9/23/11 1:35AM
  • It is outrageous that Google wants people to pay money for getting online help. My local internet provider doesn't charge me a cent to help with even the most difficult questions. My question today was to help me with a menial problem such as defaulting my custom fonts onto all websites. The online help wanted $42 for this. Get real.

    Anonymous 9/20/11 1:01AM
  • I recently called Goofle for help with my gmail account and there was no live person to speak with. I had to jump through hoops just to get a number for google assistance and even with that number the assistance i received was a joke. they want you to pay these tech assistance that cost 38.00 and if you still don't get to take with that person live. You have to email... don't even talk about trying to get your gmail password recovered or reset. It's just amess an dI am really disappointed in the service you get from such a well known company.

    Anonymous 9/15/11 8:55AM
  • I tried finding a human a got to this site so I realize my attempts are in vain. Suddenly I can no longer access gmail via my phone and can't find anyone to help.

    Annoymous 9/3/11 1:24PM
  • I TOTALLY AGREE. There is no human customer service at Google because the company is run by robots and they are just to cheap to invest some their billions in human customer support. The bottom line is that they just DON'T care.

    whitegold 9/2/11 9:37PM
  • I tried to speak to someone in customer service and it was very difficult there is a recorder that takes you to every department but not one that could help in asking a simple question you reallly need to have a better way to reach person to person contact this is not consider good customer service shame on you goole

    Anonymous 9/1/11 11:05AM
  • GOOGLE REFUNDED 6K WORTH OF PRODUCT SALES MONEY BACK TO CUSTOMERS AND SAID ITS MY RESPONSIBILITY TO CONTACT THE CUSTOMERS TO TRY TO RE COUPE MY MONEY THAT GOOGLE HAD NEVER DEPOSITED INTO MY ACCOUNT OVER A 8 MONTH TIME PERIOD SO HENCE THEY VIOLATED THEIR OWN TERMS AND CONDITIONS AND WONT HAVE THE DECENCY TO ADMIT THEY ARE WRONG IN THEIR DOING AND IN NO WAY CAN I GET A LIVE PERSON TO HELP WITH MY GOOGLE CHECKOUT ACCOUNT!!! ONLINE MERCHANTS BEWARE GOOGLE WILL STEAL YOUR MONEY AND LEAVE YOU WITH THE BILL FOR THE GOODS AND I ALREADY PAID WORKERS FROM THAT WORK AS WELL SO I AM OUT EVEN MORE MONEY THAN THAT!!!
    THIS IS A MALICIOUS MERCHANT ACCOUNT BANKING ACTIVITY AND IF I HAD ENOUGH MONEY WOULD SUE GOOGLE!!!

    Anonymous 8/29/11 9:57PM
  • All I did was forget my password.
    Cant access my recovery email and forgot the answer to my recovery question.
    Have a validation code that was sent to my phone.
    With these simple problems you'd think google would have a better support system or enough money to hire employee's to actually work on phone lines.

    Used to be "Sakurablossom124@gma 8/22/11 1:34PM
  • My google account is matrebesch622

    gmail.com. I got on yesterday morning, I was asked to change my password, I changed it to "Bergum87@1945. Since that time I havn't been able to get in. I have business e-mails I need to respond to. Please help me. Mary Ann Trebesch

    Palma@mchsi 8/12/11 7:43AM
  • Google offers no support by phone... it would be a great place to start a company. The phone receptionist could/would not even transfer me to someone who I could talk to in marketing or to find out why my site was disabled.

    Lousy way to do business.

    Revmax 8/5/11 9:05AM
  • Google disabled my account because of mistake clicks on cell phone. No phone doesn't work right becauseu need to be logged onto google for most features to work. I can't get in touch with google.How in the world can a LARGE cell phone company MAKE u be associated with someone who provides no technical support. The only reason I even deal with google is because of this phone and now I'm cursed.

    Anonymous 8/3/11 6:22PM
  • Well as everyone has indicated google is just not doing what they claim they can do. As far as the recovery page goes don't even think of using it i tried several times only to find out the hacker changed my phone number to theirs and even my secret answer so they are receiving the verification codes so what good is that . It is a poorly run company. Can't google verify whether or not i have been the user of this account long enough. Very sad for a company as big as google is not to have better methods than what they have . it is a hackers paradise for sure

    paul 7/16/11 11:28AM
  • I have been surffing google web for four and a half hours trying to get some answers. Still I haven't had any of my questions even heard. CAN SOMEONE PLEASE TELL ME HOME TO RETRIEVE COPIES OF MY EMAILS THAT HAVE BEEN HACKED. They are court documents.

    mareid12 7/14/11 9:21PM
  • I haven't tried to contact them but from all the existing comments it sounds like you are all trying to contact facebook. They are exactly the same way

    Yahoo 7/13/11 8:28PM
  • I am sorry to say that there is absolutely no tech support from Gmail. My email account has been hacked in South Africa (I live in Los Angeles) on the 28th June. I was eventually able to access my account on about the 5th July. But the hacker keeps on changing my new password the moment I set it. I got the hackers email address and his ip address but there is no one I could complain about this. Today, the hacker had the audacity to call me pretending to me that he was from Security and said that my bank details have been compromised on line and wanted my account details!

    We are all alone in our fight against these criminals with no help from Google. I recommend to everyone to move out of Google because you putting your self at tremendous risk.
    Jivaka Atapattu

    Jivaka 7/12/11 1:07PM
  • Google's customer service is probably the worst offered by any country outside the third world. Their POLICY is not to provide customer service, to AVOID any form of transparency, to MISLEAD small customers wherever possible. They do not even respond to emails which relate to their own defects.

    Why? Because you as an individual mean absolutely nothing to them whatsoever. They truly couldn't give a **** what you think. Why? Because there are billions of people out there who generate billions of dollars of revenue through their over-prices advertising. You are just one person and you make absolutely no difference to them. Answering your email or speaking to you would waste their profits and add nothing to their balance sheet.

    To google you are just a meaningless insignificant ****. So, everybody, just accept that and stop using google. If a few million turn away from them every day, they might start listening. Moaning and then using google 10 seconds later changes nothing.

    brian7454 7/9/11 2:53PM
  • There is NO Customer Service at Google!! I have sent in the forms twice and got no response back I called and was on hold for 55 minutes with a voice recording that kept saying "please hold on your call is very important to us". WHAT A JOKE!!! Extremely frustrating. The worst service I've ever experienced!!! I will no longer use Google services since there is NO SERVICES!!

    Anonymous 7/7/11 1:09PM
  • Google has the lowest form of customer support in the entire world.

    I cant for the day when a new company comes out and sends Google packing

    doesntmatter 7/2/11 11:23AM
  • I was surprised to find words -- in my return copies of private emails (not gmail) -- highlighted with double green underscores which, when I clicked on them, went to advertisers. I got a bubble saying (as I remember it) something to the effect that these are a google advertising bonus. I certainly never intentionally gave google permission to scan my emails for anything, let alone for specific words with which to alert me to advertisers.
    Then I checked incoming emails on a separate gmail account, and while there were no double green underscores, there was an attached link at the bottom to Ballard Designs (which company, along with the others, I shall forevermore boycott, yuk, like the boycotts of old junk mail advertisers). Talk about negative advertising -- spam etc. These were apparently triggered by the emailer's use of the words "Benjamin Moore" -- again, with no permission to scan emails for selected words. How absolutely creepy is this!
    I got a telephone number for google adwords. This number was for advertisers, and in my several attempts to get through (each time receiving different information) I found my calls were answered immediately by a live person as long as I was considered to be a possible advertiser. I was then referred to retail customer service, where I was deterred by being put on a lengthy and indefinite hold. A voice came on repeatedly, saying that the call was important to them (ha -- no where near as important as an advertiser's call) and that my call would be answered shortly. It was not. I finally gave up and hung up, as I'm sure many others have had to do. Companies who claim to provide "customer service" should do so. Delays like that are not service but disservice.
    I still have no idea why or how my emails, sent and received, on gmail and on another email site altogether, can be legally scanned -- in this case for words that can trigger links to google advertisers. Maybe I should read a google privacy statement -- one assumes that privacy protects privacy.
    When will I find more time to waste in order to deal with this?

    Anonymous 6/30/11 9:23AM
  • This is a joke! There is no customer service at Google. They just keep referring you back to the website and, yet, the website isn't working properly, so I can't update my client's advertising. Their website is hard to follow, too. You'd think a large company like Google would be more professional. Very disgusted.

    LWR 6/28/11 4:09PM
  • i've been on hold for 29 mins and haven't talked to a LIVE person yet!!!!!!!!!!!!!

    Anonymous 6/28/11 12:31PM
  • Well, we spend about $6K a month advertising with Google. Never got a reply when emailing them, ever until today. Evidently, you can only get an account rep you can call when you spend over $10K a month.

    We had an issue with our on-line updating our accounts where we could not change it online. So, we went through the process. If you call the 866-246-6453 number, you get dumped into voice mail. Emails for the most part are not returned.

    I got a hold of their collections and he gave me our Rep name and email. I also got his direct phone line. Well, our reps email and phone didn't get me any replies.

    So, I called their corporate office. They couldn't help me, but I got a copy of Googles Human Resources Employee complaint email address. So, I sent about 30 emails to both our rep and copied the HR Complaint email. About 2 hours later, our rep emailed me back and said they would call me on Monday.

    At least I don't have to wait months like some people.

    Rex 6/23/11 12:39PM
  • There is NO Customer Service. I called twice and was on hold for 55 minutes with a voice recording that kept saying please hold on your call is very important to us. WHAT A JOKE!!! Extremely frustrating. The worst service I've ever experienced!!!

    Anonymous 6/22/11 12:04PM
  • IM not a happy camper with Google. I have not been able to get into my email on my home computer but can from my laptop. I am ready to go with BING. It is impossible to get ahold of anybody for answers unless you pay and I guess thats it in a nutshell. Gmail is free but you pay to FIX all the gliches that come up. No thank you.

    arghh in mi 6/21/11 2:00PM
  • Google customer service is ridiculous! I have fraudulent Google voice charges to my credit card and there is NO way to reach anyone at google. I have never signed up or even heard of this service. My bank cannot reach them either so now I have to get a third party involved. I used to think they were the best internet provider but now I'm livid. This is the worst customer service I have ever experienced!!!!

    Upset customer 6/20/11 11:52PM
  • I am absolutely appalled at the customer service experience I have had at Google so far. After being on hold for an hour I was transferred to a menu tree that did not address my issues and no amount of pressing zero did anything to get me back to the operator, so I now have to get back in line for another hour to reach an operator?

    I am a Google shareholder and never, ever expected this kind of lousy service. Time to write a letter, I guess.

    Anonymous 6/20/11 11:06AM
  • I am on HOLD with Google customer service help and I have been on hold for the past 22 minutes now and the male CSR has yet to come back to the line. Is this standard procedure to have someone on hold this long?

    Anonymous 6/17/11 10:05AM
  • Wish google would consider using, "live-available-caring", Customer Service! would make alot of people happy. Recovery options are A JOKE!!!

    greggmoneywalker@gmail.com 6/12/11 12:16PM
  • I need to talk to a person to delete an account that uses an obsolete email address. Using links has proved useless. Whenever I access my Picasa account, the account comes up in my obsolete account. Why can't I get any real live help?

    Anonymous 6/9/11 8:51AM
  • I need to talk to a person, I am not able to view all of my contacts.
    I am only getting recording voice which does not help me!!!

    divayardsale 6/8/11 10:49AM
  • First I called them on a Monday afternoon, you think it wouldn't be very busy. I ended up waiting 55 minutes to talk to someone then just gave up and hung up. Then I called on Tuesday morning, and I immediately got someone who just sent me to a webpage with a form. Though it took a while I was vaguely able to do what I wanted to.

    Anonymous 6/7/11 9:52AM
  • I have not been able to access my e=mail account for two days and can't get any help from google. The password recovery e-mail that I received from Google was no help at all.

    Shirley Scott 6/3/11 7:02AM
  • never deal with google worst customer service ever

    mmcws2010@gmail.com 6/1/11 4:37PM
  • Google's dodges questions and avoids customers. I can't access my email and their basic response is "too bad."

    Anonymous 5/28/11 6:31PM
  • W H Y C A N ' T I TALK TO A R E A L PERSON, I guess Google has just gotten S O O O O O big that little people like me don't matter any more. We people are not even numbers, that would take up to much of you computer storage. We are reduced down to HEX nibbles.
    I keep getting error 1603 when trying to use you google phone. What is up with that.

    Disgruntled,

    Dave
    dave.brock.aplus.gmail.com

    dave1 5/28/11 3:01PM
  • I am unable to access my email account because the error message about my cookies functionality being disabled cannot be fixed using all of your "help" suggestions. I do not understand why a company your size cannot do something as simple as training support people who can solve a problem. I need to access my email in order to run my business. this issue has already cost me three hours of my time which could have been better spent talking with customers.

    Anonymous 5/27/11 9:50AM
  • My gmail shows that I have "suspicious activity" and wants my MOBILE phone number. I don't give my mobile number to anyone. Apparently other methods of verification are not acceptable????? I tried to go through google to verify that this notice was legitimate and couldn't find a way to get to Google......

    Anonymous 5/24/11 6:31AM
  • HORRID , no answers, no help, why are they saying they have help, and offer none............................

    leathersmt 5/20/11 9:59AM
  • HORRIBLE! I hold for 10 mins and then it says that they don't offer live support. Stupid company and I am now using Ask and getting a Yahoo E-Mail address

    Googlestinks 5/19/11 12:18PM
  • After 15 mins on hold.....hung up frustrated...I don't think anyone was ever going to answer, they just want you to think they will.

    Anonymous 5/18/11 1:36PM
  • Ucomics has not been working for several days and in order to get some "customer service" i would have to pay 18 bucks!!
    I'll be sure to send that money right along to get their application to work.
    NOT!!

    Anonymous 5/12/11 11:05PM
  • google's "alleged" help.

    just what is this phone number good for if i'm told that the only support i can get is online?

    and if i can't get a real person, i'd at least like to have some realtime chat-type support.

    let me add my name to this list of extremely frustrated customers

    ronby 5/11/11 11:24AM
  • Why offer a phone number when there is no live voice on the other end...very frustrating!!

    Anonymous 5/6/11 9:12AM
  • I am in the same boat. I have tried all of their so called "remedies" to access my account and nothing works. I use my account for business purposes and this is extremely unacceptable. I have been trying for the past 3 days to locate a contact number to speak someone. I found one number where I actually spoke to a live person.........who couldn't help me at all. They couldn't even point me in the right direction, only passed the buck to another number with no one to assist you on the other end, only recordings that lead you around in a circle.

    Extremely Disappointed!!!

    Extremely Frustrated 4/30/11 6:48AM
  • I tried for 3 hours today to get an email address or phone number for Google. When I finally got a phone number (no email address at all), the answering machine said "Google does no live Customer Service". Lovely!! How awful is that? I give up. I have marketing service through 29 Prime and they use Google to get you on the 1st page. The control and design that Google has instituted shows my business 30 miles out in the Gulf of Mexico. I should have zip codes for a 50 mile radius. Isn't it great that 1/2 of that radius is in the ocean. What a company.

    Anonymous 4/14/11 11:22AM
  • I just asked Google how to turn off their new feature and was asked to pay $38 dollars for an answer! What's up with that???

    I love Google and Gmail -
    but this is very very sad.

    FYI

    My Question:
    "How do I remove Gmail's new feature that suggest additional emails to use?
    I'm a big Google fan but - Please! I want choice and concentration - not information overload. I'll ask if I need something.
    Thank you"

    Joan 4/14/11 8:01AM
  • Yeah for google to be such a widely used and known company and for so many people to rely on them they sure do have exteremly sucky support teams. I have been tryin for about an hour or so just to find a way to contact them whitout having to go through a hundred pages. They dont even offer a phone number so you can talk to a google rep., how retarted. I'm about done with google headin back to hotmail after all these years. I just had a gmail account of my stolen and i cant get google to help me thats why i ahve my lawyer. Good job Google...

    BeNo10 4/13/11 4:24PM
  • I once, after a great deal of time, contacted a live human at Google about an issue with having my work number mis-attributed to a very high volume business number. I was receiving hundreds of unnecessary calls at work as a result. The person to whom I spoke simply told me, "We are a free service, we don't DO customer service," and abruptly hung up on me. I had to get my work number changed to resolve the issue. I refuse to use any of their features. Yahoo! is better anyway- always has been. Gooooogle- get screeeeeewed!

    Lost July 4/11/11 4:53PM
  • Google Customer Service, what an oxy moron.
    I have asked for help to the Google Voice team as I have paid for porting. Has anyone responded in over 3 week from Google? NO. Why should they. They have set up a WALL. I think Google product are really good BUT when you need help where are they. I am challenging the Google organization to step up to the plate and help their customers. Does Larry Page really care? I don't think so.

    Anonymous 4/7/11 7:21AM
  • I am having problems with my gmail support! Talking to a person seems to be impossible! I spoke a receptionist number 53010IP, very uncooperative and rude. I had been an outspoken proponent of your products, but that ends today!

    Anonymous 4/6/11 8:18AM
  • It is overwhelmingly noted, that google does not consider its Gmail members of any value. I have taken hours of my time to try and address my access problems, something a human could help me with in seconds. When calling the support center I am told that I have only one option, and that is to spend hours of my time trying to go back over something I have already tried, and with no success. I have no choice but to not recommend Googles Gmail program to my company employees. I give Google an F in customer relations, because if Google can not help on a simple issue, what will they do with a more demanding issue?

    Anonymous 4/1/11 10:01AM
  • Terrible. A joke. Why can't you provide direct person to person contact? I'm furious.

    ronaldpetrou 4/1/11 9:01AM
  • google is a joke alright, i cant link into my yahoo or you tube account. I cant reach anyone on the phone..once i figure out how to delete all my accounts, i will no longer use them. I cant link accounts because i forgot my user name and paSSWORD FOR GMAIL CUZ I NEVER USED IT...NOW IM STUCK, BITE ME GOOGLE

    Anonymous 4/1/11 4:15AM
  • Google Customer No Service is the worst.

    They disabled my gmail account, rendering my Android essentially crippled unless I was willing to delete the account and lose everything by returning my phone to factory reset.

    After digging online I unearthed their telephone number. Never been more frustrated. I was talking to a live person who wasn't willing to do anything but continually repeat that I should seek out the answers on their web site.

    Giving their customer service an "F" is an insult to companies who at least earn an "F". Horrible.

    googlesucks 3/30/11 5:47PM
  • I would say that Google has the Worst Customer Service I have ever experienced. Why would any one do business with a company that treats you so badly?

    Anonymous 3/29/11 10:49AM
  • Your TeachParentsTech.org website is not working. I am unable to access the different catagories. The note "something went wrong" comes up when you click on a catagory other than "Basic"

    Thought you otta know.
    Mrs. Lynn Lait
    Clermont, FL
    March 19, 2011

    cjlait 3/26/11 9:44AM
  • In a word, Google customer support is useless. It doesn't exist. They take your money without regard for whether they deliver anything in return. I'm fed up!

    Dysus 3/14/11 12:48PM
  • i have a macbook pro computer, i recently recived a pop up on my screen asking to verify password. my password was rejected. the pop up keeps appearing and a message on the screen says my account has been disabled . i called apple support to no avail . need some technical help .

    allennovosad@gmail.com 3/14/11 6:33AM
  • I think it is unethical for google to take a customers money but not afford them an opportunity to talk to a live person, in case an error is made. I ordered a book, and found out after i ordered it and gave my visa card, that it was an ebook! I do not want an ebook, and I can find no way to change this order! I've search high and low for a customer service number, and/or even an email support address, but there is nothing. Their system is clearly designed to make sure you can not correct a mistake, they profit you lose. This kind of business practice should be attended to and stopped, many people lose money unfairly, my loss was simply $100, but others may lose more! Note the Terms and Conditions statement below, which is more evidence of the Google business practices

    Anonymous 3/13/11 9:18AM
  • In my opinion, the representative I spoke with was marginally helpful and was in quite a hurry to hang up almost to the point of hanging up in my face. I think you need to give better training to the people that answer the phone. When you actually get a live person on the line, it would be an added benefit for them to be nice.

    Anonymous 3/11/11 1:33PM
  • Google has no customer service or support in any form or fashion - Google doesn't even provide any means of contacting them for any reason - Basically Google just don't give a damn about any of it's users - business, private or otherwise - Google gets a big Thumbs Down for Customer Service & Support. Their so called Google Help is also anything but Helpful - Google as a whole gets a big Thumbs Down

    Anonymous 3/11/11 11:40AM
  • i am a comcast hsi tech support and we use this websit all the time and the number for google does not work, no one ever answers it. i recoment you just go online because they dont answer the phone.

    xfintiy 3/10/11 12:12PM
  • google is a joke. I am a new business, and recently sign up for free local map listing. Waited for the PIN they said i needed to activate. Twice now both PINs were INVALID. NO WAY TO CONTACT these people about a simple problem, and now im waiting for 3rd PIN number which i know will not work.

    jeremyjp 3/6/11 8:35PM
  • we had out checkout through google, after the 2nd day of using this and shipping out 17 orders costing my company over $1400, they closed my account and refunded everyones money, even though I had entered that they had been shipped and put in their tracking numbers! They say once an order has been charged that you should go ahead and ship, so I did. Only for them to do this, their advice to resolve this problem, which of course was found on their website is to try and stop shipping! I couldn't even find a number to call so I could freak out on someone!

    Anonymous 3/4/11 7:55AM
  • We spend $900/month with Google AdWords. After spending time with “online help” I couldn’t get a question answered. I called the number they publish for help from a real person. That person told me he could only help set up a new account and nobody at Google could answer may question. He then hung up on me. I’m angry and hurt and seriously considering whether rewarding Google with over $10,000/year is really good business. Wow.

    Ignored Google Customer 3/3/11 10:03AM
  • The number you give requires you to know an extension number or have an account number so it doesn't get you to a live person!

    reikob 3/3/11 7:33AM
  • I called into the customer service center to find out why my adwords sales rep. didn't contact me when he said he was going too. When I voiced my concerned the lady lashed out at me. I wasn't being mean I just was wondering why they didn't call and told her that I'm a busy man and I don't appreciate it. She raised her voice and treated my extremely rudely. I couldn't believe GOOGLE had such bad customer service and sales. I'll take my online advertising business to an outside source...

    jonar 2/28/11 2:43PM
  • I had always thought that Google would provide good customer service....until I had the need to use it. Turns out their customer service consists of fairly quick responses, but no action!

    Anonymous 2/28/11 9:55AM
  • I can't understand why everyone raves about Google. It's a joke. No customer service. My husband uses Google AdWords in his on-line business. He's now wishing he hadn't done that.

    Pat 2/25/11 7:46PM
  • Google is a friggin joke! They have no costomer service and they totally screwed me over with my address that is linked with my cell phone..... Now i have to go threw hell and high water to get my stuff restored on my phone or should i say get my phone reset and have to re-buy my apps and go back to everyone including my clients and leads from my other job and try to get a hold of them to give them a new e-mail address b/c google thinks they have a good security thing! In my opinion their "so called" security is actually nothin but a big f-n headache! Oh and they never asked my my security question they just locked me out! I am really frusterated and seriously pissed! I dont have time to deal with this bs and further more should i have to.... I hope they have a department that re-emburces for time that was un-necessarily spent! I have to go to the sprint store, stand in a rediculous line and wait then have to take the time to re download everything and come up with a new email! thank u google for being a ROYAL PAIN IN MY ASS! I really thought google was alot better than that but turns out they are way worse than all the other companys...... try hiring real people!
    pissed off very dissatisfied costomer!

    Anonymous 2/25/11 6:56PM
  • Google Maps on the Droid SUCKS and no help from Google at all! Daughters Location is always STALE!! This APP is AWFUL!!!

    dixiegrlinpa 2/24/11 7:21AM
  • It is ridiculous to pay your expert $48 to chat with me for a service that is Google's responsibility.

    Anonymous 2/18/11 7:55AM
  • Such potential. Such riches waiting to be reaped. Why do they farm out customer service to India? These people are not stupid...so what is the deal?

    Anonymous 2/17/11 4:23PM
  • I was on hold for more thatn 50 minutes and never did get anyone. Google has no consumer support at all and it dos not matter if this is a free service or paid one.

    Coogle Places &AdWords costumer. 2/7/11 2:35PM
  • GMAIL SUCKS. AND THE BEST PART OF IT IS THERE IS ABSOLUTELY NO FREAKING SUPPORT OR WAY TO CONTACT THEM EVEN GOOGLE IT AND GET AN ANSWER. I AM FED UP WITH THE EGOS OF THESE BIG COMPANIES AND THEIR LACK OF CUSTOMER SERVICE.

    PZMILLER854@GMAIL.COM 2/6/11 11:05AM
  • i have tried for 3 days to reach someone who can help me get a page, cache or url removed. need this done immediately. or an email describing what i need completed. i cannot get hold of any one or an email

    Robert Hickman and Bill Bolen ak 2/5/11 9:25AM
  • Google does not have any real technical support. Don't believe me, call headquarters at 1-650-253-0000. They will tell you this themselves.

    Anonymous 2/4/11 10:03AM
  • Google customer service does not exist. I am getting another google customer's emails sent to my account. I am assuming if this can happen, they could be getting my emails. I have tried to contact google by phone. They don't take phone calls. I emailed their security, but still no response after 3 days. It is obviously their fault. The email accounts are very similar. But the violation of your personal and financial information is not a matter of urgency for them.

    S Walter 1/31/11 10:18AM
  • Google customer servise is horrific of no service at all !! I can't reach you by phone or online !! You sent me to someone you expect me to pay, why would I give my account info to this person. Why can't you just help our customers who need your help without all the run around ??!!

    UNSATISFIED CUSTOMER 1/29/11 6:55AM
  • I am concerned that my gmail account may have been hacked into. I have posted questions about it on their lazy, do nothing "help forum". I said a few hail marys and am hoping it can be answered by somebody. Correctly. If this can't be resolved, I will delete my Google account altogether. IF they have no customer service, it means they have no oversight or security protocols either as far as I'm concerned. I would advise others to abandon Google if their identities or their monied accounts is not safe. They seem to be more helpful to hackers than to their legitimate customers. Bing is on their way up, maybe they can learn from the errors of Google and actually show concern for the safety and satisfaction of their customers. Every behomoth company has its day. Remember AOL? Netscape? I rest my case...

    none 1/27/11 9:43AM
  • Google actually has no viable customer support. It's awful and maddening. They have a lazy "help forum" where you post questions, and hopefully someone may answer. I don't undertstand how that qualifies as customer service in any rational person's mind. They are only concerned about revenue from their paid customers, and have no respect for the users of all the countless free services they offer. If their business model can't justify them actually having a customer service department, why do they even bother offering so many free services? Customers shouldn't be punished for their business model choices. While Google employees are skiiing and water surfing during their office breaks, and drinking margaritas in their billion dollar office complex out there in California, they could be helping a customer out. I hope another company takes over Google someday. They have no respect for their users or for the general public at large.

    none 1/27/11 9:07AM
  • Damm, Google is Really BAD. Just like all the other comments I read here. I just called Google, and got NO WHERE with them. Totally no help to us the customer. I look like the only way I can get back onto the email system is to drop google and go to another server to get me email service. Google TOTALLY SUCKS> Everyone should boycot this company.

    Anonymous 1/18/11 5:48PM
  • I created a gmail account last weekend. Well I was in the email account and checking things out. I signed out and then tried to sign back in a few hours later and it wouldn't let me. I know I am using the right password. When I try the recovery options, it never send my alternate email the password reset, the security question they ask me isn't even a question I answered. Then I go to the support recovery page and the creation date for 2011 wasn't even on there.(Now it is after I typed in the contact email spots that I couldn't put 2011). They keep saying not enough information to reset my password. I don't know what else to do! I have no other way to contact them! Help! Please!

    Anonymous 1/15/11 11:21AM
  • I was looking over their Google Reader function and was dismayed to find so many disgusting references in it (a cartoon with "sh-T" in it, the word "douche--g"' a comic making fun of Jesus, and an article obviously in favor of abortion. Yes you are entitled to your opinion, but not everyone shares these views and I am sure many find these offensive. So why include them? I used to have ahigh opinion of Google but after seeing what they think will entice me to use their Reader function, and after learning there is basically no customer service, I have changed my mind.

    Anonymous 1/13/11 9:01PM
  • Phone support for Google sucks.
    All they do is say you have to go online to google to get tech support or even sales help.

    How is it that a copy that large does not have people to answer phones for tech support or support in general

    YO MAMA 1/12/11 2:43PM
  • You have to have ANY customer service before you can call it customer service. They plain don't care about their customers.

    JustJF 1/10/11 10:48AM
  • Customer service at Google is poor. I held on the phone for 45 minutes listing to their recording to please hold. I tried contact someone listed in their directory and they were extermely rude and hung up before I could even tell him with I needed.

    Google, you may treat your high profile employees well, but you stink when it comes to supporting customers.

    Anonymous 1/7/11 2:37PM
  • I was on hold for more thatn 20 minutes and never did getr anyone. I finally gave up.

    Anonymous 1/6/11 3:55PM
  • Well, no luck trying to call them either. You either get sent through a maze of self help if you enter any number other than 0 and if you enter 0 then at googles main headquarters you get sent to an onhold box and they finally disconnect you after about an hour. This company just plain doesn't care about anything but revenue. The bottom line is with google if you are giving them something they can make revenue from they will use that information but they do not want to be bother to fix something that really did not need fixing. I am done with google, youtube,orkut and google maps, google search and anyother service they have their hand in. I have set up multiple email accounts in other places. GOOGLE and G-mail SUCK!!!!!!

    seprowling52271@gmail.com 1/3/11 6:03PM
  • For some reason the call phone icon won't appear on my email page although it shows a positive credit balance. Tried everything. finally started so called google tech help. Surprise! If a mac tech resolves my problem I must pay $24 bucks. What kind of tech support is this? The damn phone crashes more than half of calls anyway. It's back to skype for me and I'm junking chrome also. I don't want to ever hear google again. You hear me?!!!!!!!

    Anonymous 1/1/11 1:59PM
  • I was all motivated to sign up for Google Checkout. I had a simple question - the site says non profits must be 501c3 in USA, but what about non profits based in Europe - can they take donations and recurring payments if they are registered? However, finding someone at Google willing to answer a question was impossible - all I got was endless options that led back to the beginning. Finally, I've given up on Google Checkout and am looking for another payment processor. Google's lousy customer service has cost them our business.

    Disgusted With Google. 1/1/11 12:49PM
  • It is unclear to me why Google indicates it actually has support. I have not been able to get any support either through email or the phone. Their CEO my be man of the year but it would appear no one at Time Magazine has ever had a problem with Google. It seems incredible to me that a company as large as Google would not have some type of technical support available.

    rherritt 12/31/10 11:53AM
  • Yesterday, 12/27/2010, for some reason not known to me, Google disabled my gmail account because it seems Google could not recognize my password - which I had not changed. I've tried everything I can think of to reestablish my account but nothing so far. Two "what happened" submissions have been sent but no response. I am listing an alternate e-mail account since Google disabled my gmail...

    PCK 12/28/10 8:27PM
  • I am so frustrated. Google blocked my gmail & youtube accounts and no matter what I do when I do what their self help menu says to do it doesnt work, keeps saying it blocked. I did nothing wrong and I can not get anyone to reply to emails from any other mail service I have. I am so frustrated that I want to fly to googles headquarters and beat the crap out of someone. I have had these accounts for years and I have contacts saved in them that I have no way to retrieve. Google why does every successful internet business have to ditch customer service? I am going to start calling them on Jan 3, 2011 and everyday till they respond or shut the telephones down. Their attitude sucks and when I get in my account if I ever do I am going to take all my contacts and put them somewhere else and then delete my gmail account.

    seprowling52271@gmail.com 12/27/10 5:45PM
  • Google is a search advertising monopoly and is using that to spread it tenticles into more and more niches. They don't believe in service. You have to dig just to find a contact form and when you fill it out you get canned responses. The Internet needs more players. All the web community needs to do their bit to stop this tumor.

    FedUp2 12/15/10 10:11AM
  • I cannot find an email address, live chat or phone number for Google gmail tech support. As I noodle through various links I ultimately loop back to some self-serve link. I'm not interested in self-serve. I want to interact with a real person either by phone or live chat. What I'm experiencing to date is Google doesn't give a rats ass about customers and customer service. Anyone out there that knows how to find a real live tech support person at Google/gmail?

    dazizzle 12/10/10 11:45AM
  • Google makes it very tough to contact them. They want us to rely on their services but there is no way to contact them. If you are lucky you get an answer to an email in 7 to 10 days.

    Carlo 12/5/10 6:55PM
  • Beware of downloading Google CHROME. I did and when my wife tried to access her company website CHROME would not let her in. To make matters worse Google has not help icons. Desparate I called Google and was told they don't support free service offering and I was on my own. When I pointed out free or not they messed up my computer he didn't care.

    So we uninstalled GOOGLE CHROME it made our desktop icon not work. The only thing that did work was Yahoo which I used to contact HP who told me they have had a lot of problems with GOOGLE CHROME and for $59.95 they would fix it. NO Way.

    I contacted Yahoo customer support and dispite it not being a yahoo problem, he suggested I go to "restore" during start up and restore to a date prior to installing GOOGLE CHROME. Yea Yahoo

    Google sucks
    HP is greedy
    Yahoo is my hero

    wild crow 12/4/10 10:07AM
  • I say we all call the general number posted above 650-623-4000 then press 0 and continue to advise them about the frustrating problem with gmail.

    esandoval 12/1/10 10:18AM
  • Someone continues to take control of my Google account and then my fb account. I have done everything I have been instructed to do and someone is able to pierce the security Google provides and regain control of my account. I received some Google mail on an alternate email account that was responding to Bantuan Sandi Google which looks like a foreign account. Good luck with finding a real live person to help with any of your problems.

    Fred Christy 11/30/10 4:54PM
  • SOOOOOO FRUSTRATED!! I'm trying to simply create a Google account and it's rejected me about 10 times!! And no customer support number!! I guess they're too big too care now huh???!!!!!

    gmkelly 11/30/10 10:50AM

  • I am having the same problem, the questions they ask are things no one can remember, like when I signed up for Gmail. I have been on it for many years, I don't remember when. How are we ever going to get our gmail again. I can't find a live person either.

    momwilli 11/28/10 7:06AM
  • I'm having the SAME problem: locked out of my gmail account. Can't find anyone to help me and am desperate to login. anyone know what's going on? sooooooooooooo frustrating!!!

    Anonymous 11/23/10 7:47PM
  • I can not find any customer service numbers to get in touch with google. I bought an app from the apple store and now I am unable to use it because I can not get assist with accessing my account. I wish I had read about the poor customer service before I spent my money on a worthless app. Is there any help? Surely a company that treats their customers so poorly will fall.

    Anonymous 11/22/10 8:00PM
  • i can't get into ANY thing google has. i am locked out of everything. my gmail, youtube, analytics, blogger, etc etc etc. filling out their ignorant forms is useless. you can't call because all you get is useless recordings. their stupid options are stupid. i don't own a cell phone nor do i possess text services. i am extremely upset with google. i did not plan on spending hours and hours and hours on stupid google games. worse yet after researching this it looks like others have spent days to no avail. google has become an unreasonable monster.

    Anonymous 11/18/10 9:51AM
  • OMG - after reading other comments I now understand I am not the only one who cannot access my gmail account. Not only is there NO customer service support verbally, but I too have been rejected three times after filling out the online form.

    What the heck is going on with google and their gmail accounts. I too have hundreds of contacts and hundreds of saved email messages in labeled folders that I cannot access. Some of the stuff are legal documents saved. This is awful!

    Anonymous 11/17/10 2:08PM
  • I just got off the phone with Google Live Support, spoke to them about receiving phone calls from Google Maps, having my company removed from Google Maps, and I was told that there is on real technical person to speak to, that I needed to go to the on-line message boards.

    I asked again "Are you telling me that with all the marketing money that I spend with Google, I can't get a live technician to answer my question?" Her response "Yes, that is correct." My response was: "I will take my marketing dollars ($12,000+ a year) elsewhere, like to BING."

    NunyaBidnits 11/16/10 9:19AM
  • I also cannot access my account and am frustrated to find you have no technicle support to help other than your limited hours.

    Anonymous 11/13/10 8:10AM
  • I have been trying to connect to google.com for three days and am getting error We've detected unusual activity on your account.. I can't access my emails, docs, pictures on). I can’t even get on the site at all to access support or anything. I use this as a business account and it has cost me dearly this week.

    kmonoessy@gmail.com 11/12/10 5:51PM
  • Google's help forum is *useless*. Worse than that, users stupidly vote answers to submitted questions as "helpful" if they simply have the same problem, or want the same feature.

    The result is that most questions are automatically reported as "answered" but that just means lots of people have the same issue and none has a solution.

    spam8478387 11/11/10 8:01AM
  • I echo the LACK OF CUSTOMER SUPPORT PROVIDED BY GOOGLE! The online support and the live person support did nothing but completely blow me off.

    Anonymous 11/10/10 10:09AM
  • I also forgot my password to my gmail, I went through their reset process only to be rejected 4 times. I had ALL my info they requested and still I got shafted..oh wait they said to just create another one!!!! ARE YOU KIDDING??? Is that going to get me my 700 plus contacts back for my business??? Go a head and try to to call and get help....DENIED....all you will get is a condescending rep on the other line telling YOU that YOU did something wrong.

    Anthony 11/9/10 9:50AM
  • Google is no longer my choice for email. Was absolutely dismayed to find no support. My account has been compromised and I have no way to stop the intruder from sending emails.

    Anonymous 11/9/10 9:47AM
  • I to am amazed that there is no support for e mail. I will not use google services again. As most of google users I have a lot of information on my account that is needed to use.

    Anonymous 10/30/10 7:00AM
  • i tried to get into my gmail cause i couldnt get into any of the sites i go to...they asked me my securtiy question and i answered it,it kept saying wrong answer.i did what they told me,made me fill out a forn and wanted exact dates(which ive had my gmail for 4 1'2 yrs)they replied back saying they cannot give me my account back cause i did not provide enough to prove i twas my account...so i relplied back to them with my name birthdate where i live etc...and they still wont help me...this is very messed up without my gmail i cannot get into ,my facebook or myspce oh yes and most importanly my gmail...you know u tell them youve been hacked and they do no investigation...im pissed!

    mugsie76 10/27/10 3:40AM
  • I called the number provided here, and when they finally answered after 8 minutes, the first thing the person said after I told him it was a gmail question, was "we don't provide phone help for gmail questions." Ridiculous. I don't care if the service is free - they are providing a service, and millions of people put a part of their lives in Google's hands. For shame!

    Anonymous 10/21/10 10:18AM
  • you are so right about Google not providing any service that is monitored by real people to help those that wish NOT to let a browser save a password but have lost it. Its odd that a company with a stock price out this world does not give the simplest service to those that support it. I bet a Google tech wont read this.

    daveseggfarm@gmail 10/18/10 7:01AM
  • my email account has been hacked i have no access to my account even my security settings have been changed people are using my email to look for money I am in great distress and google have been no help to me
    i cannot even get in touch, the on line form form is a joke according to it my email account is not suspicious please help i do not know where to turn, even worse i had to open a new email account and have no way to contact people on my address book

    Anonymous 10/18/10 1:25AM
  • same problem...i tried to sign on to my Google account and I got a message, "We've detected unusual activity on your account. To immediately restore access to your account, type your phone number below." I have no cell because I'm travelling for a year so I tried to answer there ridiculously hjard questions but of course who can remember the exact year let alone month and day when I started using Google and it's various products. I can't access my emails, docs, pictures on picasa (even though I purchased extra storage space). I've entered my concerns in the little box they allow but no response yet. Not very impressed with Google

    nacrobat 10/12/10 9:37AM
  • Google customer service is a very very bad service !!!! I have been trying to recover my hacked id but there is no response from google but the hacker is using my id for sending vulgar mails to all the persons who are in my contact list.. He got access to all my personal issues and my academic ideas. Simply dissatisfied .... Very much frustrated because the real person couldnt access his account but the hacker is using very freely .. Very much painful because of this .....

    Anonymous 10/12/10 12:14AM
  • I have used your company Google for a long time. For you to make it so impossible to contact a real person is ludicrous. One of the largest companies in the world and no way to contact a real person in the company. Please address this issue and help your customers believe in Google again.

    Loosing Faith!

    Byrd1014 10/11/10 9:59AM
  • It is unbelivable that such a big company cannot help me with my gmail account. I have tried numerous times to reset my password and get the same automated response, "unable to verify my identity". Does anyone actually read the information that is given? This sucks and unfortunately, with droid phones, gmail is necessary. Get your act together GOOGLE and help us little people who apparently need your assistance with the little things!

    Dr822733 10/10/10 5:34PM
  • My gmail account was hacked and can get absolutely no response from google. They ask you to fill out a ridiculous form including the EXACT date you opened your account. They then send you a note saying you did not provide enough/specific info. I've now lost all my contact info and who knows what other info the hackers got. It's a total nightmare! NEVER, EVER use gmail. I'm reporting them to the BBB. Totally unacceptable customer service for such a large company.

    anonymous 10/9/10 10:02AM
  • I was on hold for 45 mins before I gave up. I was told that my call was important; it didn't feel like it.
    At least an indication of how long I could anticipate being on hold would have been helpful. :( !!

    Anonymous 9/28/10 1:04PM
  • really.....!!!!i thought I was the only one not being able to fix my account problem but apparently not!...i cant even go on to but things for my phone or use my phone to it's full potential because I can't access my market through g mail...I've tried everything and can't find any help!..and the one number I finally found sucked...it is astonishing that a company this big has such poor customer service...turko files!

    Anonymous 9/22/10 7:49PM
  • Google customer service is ABSOLUTELY the worst!!! Why even have a customer service line if you have NO intention of helping your customers. I'm a potential client trying to spend money and I was basically told F you and we don't care. Ugh! No more google searches for me!

    mjthomas31 9/22/10 2:28PM
  • This gmail account is a waste of time. I have just set my account up, and I am not receiving mails. All my efforts to contact Google proved futile. I will now cancel this account.

    Frustrated

    Anonymous 9/22/10 6:53AM
  • DO NOT download Google Voice. You cannot get rid of it.
    Even after you delete it, it stays. Now I have no way to get rid of it nd no one to help me. iPhone user.

    Tom 9/20/10 12:41PM
  • Google is the WORST customer support in the known www world (adwords, gmail, mechant)...are they too busy counting dollars to provide a phone or chat service.

    Anonymous 9/17/10 12:40PM
  • I, too, have gone thru all of the actions on the G support page to find out why my password has been changed. I called the only number I could find and was told over & over that there was no support for Mail. The only thing I could do was to go thru the support page, which I have done repeatly for the last month. At no time was help given via my other account --aol. I too have valuable info. When I tried to get online help, I was told that it would be $38 dollars and then they might not be able to help me!!!!!!!!!!! To not have a live person dealing with what seems to be a common problem is disgusting and unprofession!! You are right!!!!Google Sucks!!!!!!!!!!! By the way I spoke to "supposedly" #5609.

    jlclocke@gmail.com 9/17/10 10:42AM
  • Google Gmail is terrible! My account was hacked and I lost hundreds of contacts and important school information. I called up google and all they were able to do was tell me what I already tried to do.

    Smileyman56 9/12/10 6:24PM
  • Google's Gmail is crap. I LOST my account that contained tons of important information. Google evidently does not care about their customers, especially the small ones. I will NEVER EVER buy anything that is advertised on Google. Have now found another awesome company that does a better job of advertising than Google! Sorry Google but think about supporting your customers.

    Anonymous 9/7/10 1:45PM
  • I reset my password, Google accepted it, but now when I try to get my email it rejects the password I *very* carefully entered twice. No one to call and I'm leaving for Europe in two hours. Aargh!

    coffent 9/5/10 11:01AM
  • Google support is completely worthless.
    I got keylogged, lost my email, I have my schooling and a lot of other important things linked to my gmail account, I called them to see if there was some way to get it back, they directed me to a form, they expect me to remember the date I created my email, no other way to get it back. Completely unsatisfied.

    Anonymous 8/31/10 8:38PM
  • this is complete B.S. my gmail account is gone, so there is no way i can get the apps i paid for on android market. if this is the way google does business i hope it fails soon. i want my ####ing money back, but no, there is no way to get it back.

    Anonymous 8/24/10 2:54PM
  • For a company whose services affect a lot of lives, their customer service is =0. crappy, non-existence. They do not care and you can go to hell for all they care because u can't even speak to a live person. When they do, they will route to to a website or another voice mail. I have been trying y=to remove a catched information for weeks now, but no way. The web admnistrator has deleted the page but goggle is noticeably absent in its corresponding role to make sure the information is completely removed.

    rnacho 8/20/10 9:28PM
  • Google doesn't care about its customers, I got hacked and there backwards system of going online was a huge waste of time as was the hour or so I spent on hold expecting CUSTOMER SERVICE. I plan on launching a media attack about their crappy care of customers and while it might not do much as they are too big to care, I will at least have tried. GOOGLE SUCKS

    Anonymous 8/19/10 2:44PM
  • Last night 08/14/2010 I noticed my smartphone was having trouble checking email for my gmail account. I've had this happen before, so I went to check my account and reset the password. Come to find out my account has been disabled. So I go through the process of requesting info and all the reply said was my account has been disabled and they can't re-activate it for me. I have absolutely no clue why it was disabled as all I use it for is a portal to check all of my email accounts online. I don't send spam, I just use it with certain web sites I log onto like twitter. But I also have a google voice number associated with it that I use for my business line. I can't seem to get a explanation why it has been disabled except I'm sent to a generic page that gives generic reasons why it might be disabled. I don't believe I violated terms of service. I have actually promoted services like google voice. I also have Youtube and Local listing all connected to my account. WHAT A MISTAKE!

    Anonymous 8/15/10 9:04AM
  • So I am trying to relocate to Portland and I had got a few bites while I'm up here looking for jobs, but google suspended my account for unusual activity, (I'm assuming because I left more than one computer had my page open since my old lady at home probably has it open) and now I'm leaving in 1 more day and even if I had an interview I wouldn't be able to check because of this crap. Thanks google, for making sure I will miss any opportunity to relocate easily. I cant get a human that will help, they tell me to send an email that the page tells you it wont get a response for at least 2 days. So I will behalf way back to LA by the time I can even find out if I had an interview. You people are horrible and I am closing this account. I am never gong to recommend google again. If I find out I had an interview I will publicize this story all over the internet. Not only has google maps got me lost more times than I can count, but now they are sabotaging my relocation attempts and hindering my families well being. They obviously dont realize how dependent employers are upon email. Most employers only respond thru email. I hope you punks sleep well at night.

    Oh, P.S. I tried your stupid text verification thru my cell and it didn't work either. Surprise, Surprise.

    skyturtl 8/12/10 11:39PM

  • Three days ago I posted an almost identical version of what I am posting here, but someone deleted it. Apparently they either did not read it completely or did read it but are not very bright and missed the point I made. I am not saying anything illegal here, I am merely employing what I consider to be a pretty clever means of drawing attention to this issue. So whomever deleted it the first time should try a hands-off attitude this time because I have a legitimate problem and it could, if not corrected soon, result in grave harm or even death for me unless Google corrects its map. Google has no right whatsoever to publish incorrect, false, or misleading information about my property. Besides potentially preventing first responders from finding me in an emergency, there are people who scan Google’s terrain maps looking for new places to ride their ATVs and tear up the pristine high desert. In my case such people will think it is OK to drive on my property because Google says it a public road. If Google says the dry washes on my property are public roads they will think they can ride on them, invade it, damage its fragile vegetation, and damage my property improvements.

    To whomever it was that took it upon themselves to delete my post, I must say “mind your own business" and do not take it upon yourself to be an arbiter of public speech and speech that is legitimately intended to correct a serious problem. You must be some kind of goody two-shoes or something. If you must get involved, then stand up like a man (or the equivalent if you are a female) and identify yourself and open a dialog. Otherwise keep your hands off my issue unless you can offer some help and even then, only If you are asked to.

    Here is my slightly modified post------



    I am going to blow Google Maps sky high.**

    Google has refused for five years to correct the map showing my property on Bartlett Mountain Road, in Joshua Tree CA and the roads around it. They do not correctly name the north/south road fronting my property, and they have placed road names on sandy dry mountain rainfall runoff washes that people can get their vehicles stuck in. If anyone follows the map they will either get stuck axle deep in sand or they will drive over my very costly septic system.
    The road in the satellite photos that is my road, Bartlett Mountain Road, the road my house is on, is not named at all but the sandy dry washes running diagonally across my five acres are named as roads even though vegetation can clearly be seen in these washes that they identify as roads. My road is string-straight, north and south , and uniformly wide and has no clumps of vegetation in it yet is not named, but these meandering washes full of clumps of vegetation are called roads! One road in my neighborhood of 5-acre parcels is named Hacienda Rd and so is another dry wash named Hacienda Rd. and they actually have Hacienda Rd intersecting with and crossing Hacienda Rd. in two places!
    If an ambulance were to be dispatched to help me (76 year old service connected disabled vet in declining health) and the responders use the Google map, I will die before they ever find me if they even can find me with this insanely incorrect map.
    Recently they put the little orange raindrop marker at my property rather than almost a mile away where it was for three years in spite of my over twenty letters and maps to them trying to get them to correct the mess, but they still have not named my street where it is but have named all the dry washes! In one version, the largest dry wash is named two diffent street names in its traverse over my property,. It names it Bartlett Mountain Road halfway across the property and Hacienda the rest of the way. And stunningly, at a different magnification (zoom) they name it Hacienda and at another zoom setting they name it Bartleet Mountain Road, yet it is neither - it is a dry wash! I had to spend several hundred dollars for durable signs to warn people that the dry washes on my property are not roads. I expect Google to pay for that and will never quit until they do.
    I have advised them of this mistake on their maps, (rather I should call it their intentional errors on the map since they have been advised over and over for almost five years but refuse to do anything) yet they do nothing and it could very well cause my unnecessary death if they continue to refuse to correct their errors.
    I certainly agree with all other comments and postings here. I believe that Google is a cancer that appears to want to eat the internet alive and couldn’t care less about the people they harm. That is why I said I was going to blow Google Maps sky high. And I just did! Here’s what I did

    * If you Google this - “Blow something sky high” here is what Google will tell you it means - taken right from Google’s presented pages:
    ”BLOW SOMETHING SKY-HIGH
    to make something that someone is trying to achieve fail completely, often by telling people something which should have been a secret He blew the whole deal sky-high by telling the newspapers about it. “

    So just now I blew Google Maps sky high because Google did not want anyone to know of its absolutely criminal disregard for people’s lives, fortunes, peace of mind, and sense of well being. Google might just as well tell everyone on earth to drop dead because Google apparently couldn’t care less what happens to people because of its incompetence or negligence, or in my case, absolute disregard for peoples lives.

    End of my post.

    Now you – whoever you are that deleted my previous post – can hopefully understand this issue and keep your hands off this post.

    H828man 8/5/10 9:51PM
  • we have tried numerous times to call your 1-866 # and can't get through to a live person who could answer some ?'s how we could advertise to promote our website business. We have tried on adwords which we had $100
    coupon voucher but we were not successful in adding all the different items to the ad.
    PLEASE HELP!!!!!!!!!!!!!!!!

    mottasbakery.com 8/4/10 11:04AM
  • no phone # no help no service at all ---indians barely uderstandable (we do computers not phones)

    Anonymous 8/3/10 1:55PM
  • I am finished with google! If you are unluky enough to have your account disabled forget getting any help restoring it. My advice do not use this as your main email account unless you do not care if all your emails are lost.Google seems to have become too big too fast!

    Anonymous 8/2/10 2:31PM
  • I am amazed that Google thinks they need not provide customer service to those of us who actually spend money with them. Yes, we are small but we still spend $30,000 per year on Google Adwords and I can't even call someone to explain that our new location has been PENDING for 8 weeks. What kind of crap is this. What takes 8 weeks to verify an address change. Google SUCKS.
    KB
    Austin, Texas

    KB 7/30/10 2:38PM
  • They have retroactively applied their policy changes for adwords users, so if you were playing by their rules 6 months ago, but they changed them today, your account will be banned even if your playing by their new rules.

    Google Checkout, be prepared for fraud committed by google. They will suspend your account without warning or reason. Their customer support is a joke, most often going through email, and even then it's canned responses and they always say they cannot give any specific reasons because of security reasons.

    Doing business with google is worse then doing business with the mob.

    Anonymous 7/28/10 4:54PM
  • Did not let me speak to an actual person, kept telling me to try my call agian later when I needed help at that moment.

    Anonymous 7/22/10 11:43AM
  • I have tried everything I can to retrieve my gmail acct. The page keeps asking the security question - What's my father's middle name...I type in none, because he never had a middle name. I have tried my password in several different ways --no response. The character letters you want us to type in look misleading and most people hate them. Find a new system. When I called to speak to a representative, I was told to go back to the computer page. I think you should label your help.Customer-No-Service. If my e-mail is not returned to me, I'll sign on elsewhere. Signed Upset and Angry.

    Frustrated 7/21/10 9:22AM
  • google sucks i have never seen such disregard for customers support i hope you are happy with making peoples lives even harder than they are already google has never answered any of my requests for help thanks alot for absolutly nothing

    bhmountainman69@gmail.com 7/15/10 10:15AM
  • useless....they only direct you to a support page/forum.

    I dont have time to deal with that crap. I just need someone i can ask a quick question to.. Thats all...

    Anonymous 7/8/10 8:25AM
  • Goog has NO support whatso ever. You can't get a live person to talk to you no matter what. They hire a handful of people to answer their phone and refer you back to the website. It's crap.

    Anonymous 7/7/10 2:27PM
  • Your customer service stinks. I waited on the phone for over 22 minutes, I spent over a half hour trying to access my account (apparently I don't know where I was born.) First, you stopped letting people sort the news by the latest entry, then you took away web access from the home page, now you're diddling with it some more and I'm sick of it. I'm done with you. I think you have too many people working there that feel they have to justify their jobs by changing things that don't need to be changed. Every update has been for the worst. Read your comments--no one's happy. I read about all the perks that the employees have, but I guess customer satisfaction isn't important. So irritating.

    Anonymous 7/7/10 11:04AM
  • My email account is diabled ... I have filled out the form as suggested by google ... I have attempted to use the code sent to my cell phone suggested by google ... I have tried to call ... I have emailed an alternative email address ... NO RESPONSE ... I have done nothing wrong concerning me email address, I don't know hwy they have disabled the account ... I have had this account for more than ten years ... Does anyone know how to resolve this issue ... google has to understand, my friends, my family, my bill pay, my golf course (men's club), business partners, etc. all use this account to contact me ... my google voice is down ... it has been 3-4 weeks now.

    Anonymous 7/6/10 11:12AM
  • My E-Mail has been down for three days. I can not get anyone to help me I'm angry and frustrated. They say that they have 22 techs on duty to help. I've been waiting 3 days for one to call me back. No one answers the phones, tech support is non-existant. Like another commentor says, this really sucks.

    Anonymous 7/5/10 5:26PM
  • No help whatsoever!! It's almost unbelievable that such a big name has no interest in helping the people who keep them in business. That's just bad business.

    Anonymous 6/29/10 10:36AM
  • google's non support sux!! terrible customer non-support.

    Anonymous 6/22/10 3:52PM
  • It is impossible to contact Google, If you need help with something from them, hang it up because you will never be able to get help.

    darlas florist 6/18/10 10:03AM
  • Google has no live support for Gmail. If you ask for someone's name to get in contact for the problem their answer is "You have to know the name of the person you want to talk to" Why would I ask for the name if I knew it? As for the online support do not count on it ever happening. I asked for them to release my contacts and my saved items. They can not do it because there is no live support. This a bunch of bull. I am going to contact all my friends and have them get out of Google as soon as possible and I suggust you do the same. I think the gmail accounts are suppended so we will upgrade to Chrome and pay them. It is funny in a sad way that the people that answer the phone do not even know their bosses names now that is a poor teaching on Google's part. I also suggust that everyone report them to the FCC asap

    Pissed off Lady 6/18/10 8:27AM
  • My e-mail account was also suspended for no reason, and I have no idea what to do with the code they sent me, because they don't tell you. I can't find a number to call anyone for support. What is going on???

    Yogibear 49 6/17/10 9:29AM
  • Google just suspended my email address for no reason and I can't get access to the account even with the verification code they sent through text. What's going on? Anyone out there who knows what's happening should be please let me know how to fix this problem. I have lots of important email address I would like to retrieve from my account.

    I've tried calling numerous numbers but unable to get through to tech support or any human whatsoever. Is this a way that the largest tech company is run? I need help...

    max4040 6/17/10 8:17AM
  • Not that anybody at Google cares, but I am trying to figure out a Google product, Instant messaging, and I can't find a toll free number where I can talk to a live person or reach a live person online for free. If Google actually cared about customer service they would have a toll free number and/or a live chat with a tech set up that is easy to find and FREE.

    slestes66 6/12/10 11:57AM
  • I signed up online for Google Voice with a modest $10 charge to my VISA card. The service was so bad my friend couldn't hear me and when I tried again, the calls were never connected. Nonetheless, my Google Voice account was debited every time. I filled out the form online to ask for a refund but Google never wrote back. I submitted an email and Google never wrote back. I called and they told me to use the online tools. Every Google operator refused to help or too pass me to a supervisor. What a scam Google has! NO CUSTOMER SERVICE WHATSOEVER! THEY JUST TAKE YOUR MONEY!

    MOJOMAN 6/7/10 3:54PM
  • Google posts your company information and allows ANYONE to add any type of comments no matter how inflammatory, slanderous, etc. with not overlooking what is being posted. Furthermore, they offer NO technical support even though we are a paying customer and, instead, give no way to reach ANY human being via the phone. Is this their idea of customer service?!?!?!?! "let's allow our customers to be slandered on the very 'Google local' sites they pay us to maintain but if someone lies os tries to hurt their business, we will just not give them ANY way to contact anyone to get this fixed." YOU IDIOTS!!!!!

    Anonymous 6/1/10 9:01PM
  • Google just suspended access to my e-mail account for unknown reasons. They then ask me to list a cell phone number and they send me a verification code with NO instructions on where to use it. No phone number is given for customer support and I have read numerous complaints from people in similar straights. What a pathetic excuse for a tech company.

    Anonymous 6/1/10 7:08PM
  • I am having real problems with Google on my Droid. Will not let me get into the market keeps asking me for an old google password from an acct. I closed. Started account in Verizon store changed at home because it would not transfer contacts from old phone. I got that to work now am screwed again. Also cannot find tech support with out paying for it. Any suggestions?

    unhappy

    Anonymous 5/31/10 3:20PM

  • Unable to contact gmail online. They keep giving me a bogus "invalid e-mail address" message on several different pcs. When I call support they tell me the only way to get help is online. When I tell them I can't contact them online they say that is the only option. Is this incredible?

    Anonymous 5/27/10 10:32AM
  • This is a long distance number and I have been on hold for over 15 minutes. I have filled out the forms about my account being compromised and no reply. When I try to access my gmail account or even just my google home page account, my password keeps coming back incorrect. then when I fill out the form to reset my password, the question comes back in chinese. 您的借书卡卡号是多少 I have no way to answer this and can not even find a translation. This email account is connected to my University email account and I am very upset about no response from Google! Please help.

    nbdreamer 5/25/10 1:26PM
  • Google is JUNK. I HAD a good working site. Then some want-to-be decided to Migrate it off into never never land. I will pay some honest gent to rebuild it in code. And I can promise that there will not be one advert that even comes close to redirecting to Google on it, PERIOD
    Thank you GOOGLE, all you need is a live person somewhere in you org. Have a nice day

    Chief 5/24/10 2:21PM
  • anyone received an e mail stating that the gmail team wants your full name and password or your account will be shut down in 72 hours.

    probably a scam. but as per usual NO ONE at Google the $400 a share stock, have anyone available on weekends by e-mail or phone for curtomers.

    Kiss my big white arse. I am DONE. Probably all getting massages, playing foosball,eating in their hi end kitchen or sleeping.

    Details and customer service Googlites. focus on the details.

    Anonymous 5/22/10 8:20PM
  • My Google acct has been temporarily disabled! This was my primary email account for a 4 years
    I have more than 1000 pics on Picasa and I can't even go to my Picasa account. I am outraged that they would do this with no warning. I have tried 3 times to write them with no response. After this I do not plan to use Google again but I do want my pics back.

    Greatly Disappointed 5/22/10 9:24AM
  • Google billed me twice for the same bill on my Adwords account-- once on my credit card, once on my checking account. One went through, and one is pending. This is very frustrating, because it has been several days, and the funds are not available in either account. I have tried to contact Google. I have been able to send an email, but the reply had nothing to do with the problem I had. To be fair, though, in several years of using Google products, this is the first bad experience I've had with them.

    Anonymous 5/21/10 11:05AM
  • a database that took months to compile, my months and months of hard work just DISSAPEARED. POOF! my document WAS GONE and in place of it i just get an error message from google saying "google has encountered an error, we are sorry" Ok Well at least they could try to FIX it but i cannot even get a hold of anyone or any help whatsoever. I have read other forums and people have said the same things have happened to them.

    Anonymous 5/19/10 7:44AM
  • Google does everything possible to avoid talking to customers or potential customers. As long as they are making money by being arrogant, they will continue to do so. The only thing we can do is to not do business with them.

    Frustratedx3 5/18/10 12:33AM
  • My gmail that I've had for for nearly 4 years and it was hacked recently. I've filled out the online form for "account being compromised." To no avail, two times nI've filled out the form. All of my personal finance info and contacts -- gone! No phone or tech support. I'm screwed!!! Thanks Google - just stick to the search r engine and for get programs youcan't support!

    Finn Rogue 5/17/10 12:56PM
  • I am very frustrated with google. I thought it was a very progressive company with integrity. I have been unable to access my account for over one week and have received no response from my requests for help through online messages. No one responded to my phone calls to the supposedly "live" customer service number. Why is such a large company risking their share of a worldwide market???? I will look elsewhere for a business account. Totally disatisfied and baffled by google's lack of response.
    PK in NY

    Anonymous 5/17/10 5:42AM
  • Your lack of help is unusual. When you frequently change how google operates and how google opeates, there should be some follow up on problems

    Anonymous 5/14/10 6:57PM
  • Same here, my gmail account has been disabled
    Have no idea as to why. Set it up for potential employment opportunities, connected gmail account to Monster, Career Builders, etc.. Recently joined facebook and added my gmail account. Got the message to provide my cell phone number and Google would text me an access code, still denied. Tried to send a message to their help line and that was denied. This is very frustrating.

    avontilius 5/11/10 12:46PM
  • exactly the same as above, my account appears to have been hacked, it's sending to every contact and when i try and find a uk support number there's nothing.

    goodbye google, it'll be a pain in the arse but if you can't support your customers you can forget me ever coming back.

    thankfully i've got a work email account and a another separate account but it's pathetic that such an organization doesn't provide direct customer support including telephone support.

    grazzenger 5/4/10 1:09PM
  • They suck...got a message today on my GMail acct that it had been temporarily disabled. No explanation as to why, just general canned spam redirects to possible violation of TOS. This really has me worried. I have banking information there, I'm unemployed and this email address is the one I use on my resume'. I have a better chance of a gorilla dropping out of the sky with a sack full of cash than getting any customer service from this company. They wanted my phone numbers to send me a verification code of some sort...I've never seen this, so didn't take that option, emailed them instead. Google is completely worthless in my opinion...I have no idea what's happened, can't get anyone to tell me what's happened, yet my personal info could be compromised. There's no such thing as customer service anymore. Consumers need to start speaking up...you don't get good service, take your business elsewhere and make sure the reasons are known to those in a position to do something about it. Consumers need to take our economy back from the jerks that just sit back and collect our cash and blow us off.

    Lea 5/3/10 10:29AM
  • Google support is F@#$#@ING ridiculous. They are a take-your-money anytime, all-of-the-time company but provide support every other day via online methods and 8am to 5pm PST on the phone. UNBELIEVABLE! Further, when you do get answers from them by email they are not correct and the back and forth takes a roundtrip of 2 days. I wish they did not have a stranglehold on the search and online ad market.

    Anonymous 5/1/10 10:00AM
  • Okay, you can get a live person when you call the (650) number and press 0. But, all that LIVE person tells you is that they can't help you with anything. No tech support, no customer support. I guess that person is just there so Google won't be sued for not having someone to take phonecalls.

    noname 4/27/10 11:58AM
  • Google Calendar crashed today (14/4/2010) and it is impossible to get any feedback from Google regarding the problem.

    Anonymous 4/14/10 9:35AM
  • I can't believe that there are so many people having the same difficulties as me. This has got to be the worst company in the nation. It is again, an issue with MONEY. As long as this company makes money, they DON'T CARE! How about the the Better Business Bureau? Is Google a member? Maybe a bunch of tainted reports may set the record straight and maybe even make it to the nationwide media. How would a company advertising on this POS site feel of a company that is "globally" ticking people off and not doing anything to respond or help? I have a trucking company and need a "reliable" web site for creating maps and directions. When I receive a shipper, I attempt to show via "google maps" a way for my drivers to SAFELY get to their destination and then to the receiver safely. I get the directions and then attempt to send them via email to my drivers and low and behold, I get a message that states "unable to send this message. Please try again later." When is later? This world doesn't have the time to wait for later! I end up losing the load and and costs me more money to have a piece of equipment idling waiting for me to get them somewhere to start making money! Google, you SUCK and hope you go down burning from others who value the quality of a customer. Why would I ever want to advertise with a company with this type of support? NOT

    Big Dew 4/12/10 9:51AM
  • ya i called them to ask about a problem thay told me just post it online well i did that a week ago and nothing thay wont even talk to webmasters that have any type of problem at all how can anybody run a business with customer sevice this bad well now i no google does!!! this is crazy

    overnight 4/5/10 11:04AM
  • Google Sucks!!!!! They have no customer support. This day & age we're coming into companies will be made or broken on how they handle customer surpport.

    I personally will never use Google again!

    Don't need one 3/29/10 3:21PM
  • i hope bing blows Google out of the water!!! support is anything but, WTF do you have a phone(t-unmobile G1) that interfaces w/google, however you two don't know jack
    $#!t about your 'partner'...horrible I'm damn near tempted to pay the early termination fee, I'm never recommending any T-minus-mobile or Frugal-google product/services to anyone!!!!!!!!!!

    Anonymous 3/24/10 8:33AM
  • This is extraordinary! I have had the same difficulty with Google. I understand you are all probably from the US, but here in the UK it is just as bad if not worse. My Gmail account has also been hacked into, the hacker sent out a blanket e-mail to everyone I know, professional and personal, pretending to be me and reporting that I have been mugged and that I am in need of money.
    In the UK the police turn a blind eye to this entirely, and inform me that no offence has been committed! Legislation has meant that it is the sole responsibility of google to sort these matters out, and yet they do nothing. I don't think people realise just how lawless the internet is, ruled only by giant companies, and concerns, not with justice, but with profit and mass public opinion. Something must be done!

    ALex B-K 3/2/10 3:08AM
  • WORST! No customer support. Our merchant acct was deactivated for no reason. Three weeks of the same canned email responses have NO resolution. NO TELEPHONE SUPPORT. Now they are in bed with the government for spying into email accts, tracking IP address activity. CLOSE YOUR ACCOUNTS NOW BEFORE YOU REGRET IT FOR ANY OF MYRIAD REASONS. We are actively talking with counsel regarding class action suit.

    jfreeman 2/27/10 12:31PM
  • It was just by accident that I found this site. I have just emailed Google for the third time regarding difficulty setting up a gmail account. I finally found this site and called the phone number 650-623-4000. I got a recording but then pressed "0" and got to talk to a real person. She informed me that there is no help from any customer service person AT ALL with regard to gmail accounts. Only online help is available. I told her that I had just sent my third request for help to Google through their Google Accounts Help Page. She said she understood my frustration, but sorry. When I was registering for a gmail account, gmail said that they would send me a verification code via a text message to my mobile phone. Since I cannot receive text messages, I requested that Google send me the verification phone to my current email, or to leave a voice message on my home or cell phone. It's been seven days now and they have not replied in any way. I guess it's too difficult for them to email me with a code. After finding this page and reading other comments, I will now give up on having a gmail account and quite honestly, I will be better off. My heart goes out to the people who are having extreme difficulties with their account and have no one to turn to. Years ago Google and Gmail was the rage. They no longer deserve the praise. I have been perfectly happy with email.com for ten years, and because of Google's lack of customer service, I just opened a GMX email account. I heard through the "techy grapevine" that they are quite good. As far as search engines go, Google is great, but they're not the only game in town. I have used Dogpile for several years and Bing is something you all should check out. There's plenty of competition out there.
    Just because something is popular doesn't mean it's the best for you. Au Revoir Google.

    Anonymous 2/10/10 12:31PM
  • My sister had her gmail account hacked into and now can't get any where with google. It is just awful! She has the police involved because of the hacker trying to get into her bank accounts and everything, but still nothing! Now the hacker has 3 years of her life in their hands.

    Great job google for being the least reliable company I have EVER tried to work with!

    Anonymous 1/22/10 10:54AM
  • Google Sucks wish I dint have to have them wioth my phone. There is no one you can talk with at all!!!!

    Anonymous 1/20/10 10:16AM
  • You go to google's "contact us " link and there is no place to contact them.

    They have no place to help people with disabilites.

    Their stuff is confusing and hard to use. just like the home page they give you. BLANK!!!
    and no easy instructions as how to use this thing.
    jim

    jimforjzs 1/18/10 7:45AM
  • The most awful customer service. Keep getting automated replies to a query I have re my account details not being validated. All I want to do is buy some more storage space for Picassa but for some reason Google will not reply to my emails apart from an avatar called Holly who clearly does not exist!

    dianalinden 1/13/10 3:24AM
  • This is becoming real annoying.....I am trying to buy the new Nexus One phone online through the google website...I am coming in as a new T-Mobile customer with a new phone number. Google and T-Mobile have no comunication between them....The website will not allow me to buy the Nexus at the 179.00 rate as a new customer...wants me to pay 529.00 or whatever ridiculous price it is.....I became a new customer with T-mobile 15 days ago (keep my old number from sorint)...I cancelled my service w T-mobile yesterday on the 14th day(last day) to be able to have no penalty, (I was told to do this from a T-Mobile rep) so I can resign in as a new customer with a new number through the google site....just so I can get the new Nexus One as a new customer.....Now the website will not allow me to get the phone for 179.00 even though I am a new T-mobile customer... The website must still be reading my old info through T-Mobile..even though I am cancelled...I am going back and forth with T-mobile and "google"...the number I have been given is HTC wich is tech support for the phone...Now..I have NO cell phone and cannot get in touch with anyone from google...This going to be some kind of waiting game..I just to buy the phone...there are no numbers available for google customer service regarding new service..They are making this way too difficult...I am about to go to a totally different carrier....maybe verizon?

    Anonymous 1/9/10 11:14AM
  • reaching a person at customer service seems impossible. the goggle desktop i recentely activated is a total dud. can't find any responsible person to discuss this with.

    kirka41 1/6/10 7:53AM
  • I strove to contact Google via telephone regarding my merchant account. Not only could I not talk to anybody but a person in a call center who could not and would not help me; she would not transfer me to her supervisor.
    How many people use Google as a merchant service to get away from PayPal which is owned by eBay???
    I cannot get anybody on the phone who cares and Google has money paid to me by a client I cannot access. Is this legal??? No. Now, the question is what does one do about this? I can post this on Facebook; however that may or may not help me get my money. I will also strive to get this posted on Linked-in.
    FYI merchant acct. is great until u have a problem and Google will NOT TALK to a merchant account hold live. We pay them fees for what????
    I've had it with them....

    trp76262 1/5/10 4:32PM
  • getting help for difficult problems is a major pain.

    cornsilk629 1/5/10 9:44AM
  • I asked google for a word I couldn't think of, providing a complete and correct meaning, and starting letter. They could provide neither the word ("to proposition"), nor a thesaurus entry that would have provided it.

    They make themselves impossible to reach, except for issues that they list.

    Anonymous 12/25/09 7:18PM
  • Everyday I enjoy seeing the creative take on the Google name on my homepage. I think it is great that you let us know about Sesame Street, Hungry caterpiller, various inventors, holidays, children's drawings, etc. But I must tell you that yesterday I was very disappointed that Google did not mention Pearl Harbor Day. It seems to me that Dec 7 would far outweigh in importance any of the above mentioned events. I'm sure I don't have to explain the importance of this day to you. It's rememberance includes not only the men that died that day, but also the way it changed this nation and the world forever. I wish all days could be happy, but sometimes days are remembered out of respect.

    Anonymous 12/8/09 9:57AM
  • There is no customer service provided by Google. After spending thousands of dollars in many consecutive years, there is no assistance provided when they have made an error in our account.

    moonchild252 12/3/09 11:33AM
  • This account has been locked down due to unusual account activity. It may take up to 24 hours for you to regain access.

    Unusual account activity includes, but is not limited to:

    Receiving, deleting, or downloading large amounts of mail via POP in a short period of time.
    Sending a large number of undeliverable messages (messages that bounce back).
    Using file-sharing or file-storage software, browser extensions, or third party software that automatically logs in to your account.
    Leaving multiple instances of your Gmail account open.
    Browser-related issues. Please note that if you find your browser continually reloading while attempting to access your Inbox, it’s probably a browser issue, and it may be necessary to clear your browser’s cache and cookies.

    This is the message I get from google, with regard to my account, I was online typing one minute later, I am told that I my account will be locked down for 24 hours, you poeple at Google, Inc. rule the world right now, but if you keep this up you will be looking at the world from outspace, wondering what happen to all of your customers, trust me, I have seen it happen before, customers will walk away from, and leave you high and dry with no business at all.

    Thank you,

    Rick Bradford
    Sr. Network Test Engineer
    1.732.331.6961 Cell

    giffycard 11/12/09 2:03PM
  • Terrible support. No phone. No chat. Just a web form that takes 48 hours or more to hear back on. Then it's a canned useless answer. If you reply you might get another answer 48 hours later that will vaguely answer a small portion of your question or problem.
    However, if you use any of the words "legal departent," "litigagtion," "certified letter," etc. then sirens or something go off at Google and you get a quicker answer.

    lisalisa 10/15/09 12:57PM
  • Google are crap .. the only guarantee is that you will receive NO customer service or help, even if they cause the problem. So find another email address (yahoo/hotmail) and find another default search engine. Avoid ANY involement with their 'brand (sic).

    Cloud Catcher 10/1/09 1:31AM
  • Google's customer service is terrible. They don't even answer the questions you ask them & give you a total runaround. I made the mistake of asking a question "before" I would consider driving traffic from a site to my site which hosted Adsense ads. I wanted to make sure I wouldn't be breaking any rules. I got no answer after a week so I asked the question again..... several days later they said they were concerned where I was getting my traffic from & gave me a 7 day notice of Adsense account removal.

    What? What? What? That's right - I asked a question that they never answered. All of my traffic was coming from either PPC via Adwords, Yahoo, MSN or natural search results/type-ins .... all high quality traffic. In an effort to save my account and thousands of monthly revenue I dealt with snotty Google staff who have no business in customer service. They offered no help whatsoever & it was like dealing with a brick wall.

    Anonymous 9/24/09 1:11PM
  • I called google to get information regarding there premier edition of google apps, only to be told you have to join before they will tell you if they can help you with your problem. what rip off. They want me to spend more money with no reassurance that they will be able to help me.

    pink sponge bob 9/15/09 1:54PM
  • As far as I can tell there is no way to email or contact Google, there is so much spam from their gmail accounts. I send everyone to abuse@gmail.com but it does nothing, they seem to welcome spammers.

    Anonymous 9/5/09 11:30AM
  • This company obviously does'nt feel they need to talk with their customers. Even the mighty can fall. It may take some time but if I am sick of it, I'm sure it is just a matter of time till enough others are to make a difference.

    Lafarris 8/20/09 1:17PM
  • My gmail account was hacked and i went through there reset things and no help so I decided to call google and explain myself. When the person answered the phone i told him my account was hacked and the guy simply said "That to bad." Then hung up. Google is a great search engine but their service is terrible.

    Macdaddy 8/17/09 12:05PM
  • After a planned maintenance system downtime my Adwords Search Ads stopped being shown. I tried for 2 days to reach them and finally got a Live Person which advised me Google no longer offers phone support for Adwords Advertisers.

    Larry E. 8/7/09 4:52PM
  • I am trying (without any luck) to restore my gmail account that has been compromised. Absolutely no help from google on this regard.

    Anonymous 8/2/09 1:23PM
  • I had a gmail account, which was hacked. I sent a registered letter to Google asking for a history of account accesses (from which IP address) for the past three months. I received the return receipt back, but never heard a word through mail or e-mail. My gmail account is history, and so is any notion I may have had about using any other google services. This company would rather aid and abet a hacker than help the victim of hacking. Let's see how many users they get for their "cloud" operating system!

    Anonymous 7/19/09 1:49PM
  • You can never talk to a live person at customer service number, once you got chance to talk with a live person in a million year, you would be pushed to solve the problem through their website on your own. And they reply you no email but automatic one.

    Anonymous 5/6/09 1:35PM
  • google customer service - wishful thinking.

    setup my adwords account, posted ad, these ran fine (for a week), made some changes (as per guideslines!) and ads dissapeared.

    that was 3 days ago. i sent mails (3), polite mails, nothing rude, but no response, except a google system mail, informing me on what I already new.

    very odd, i am a resident of thailand, yet mail came from the UK (?)

    odd, that a company like google (pretty much the only company in times of recession making money) can afford a no customer support policy.

    K Ampai - from Bangok :-)

    Ampai 4/25/09 8:09PM
  • GOOGLE ~ UNBELIVABLE POOR CUSTOMER SUPPORT AND UNIMAGINABLE TERRIBLE CUSTOMER SERVICE.Most unfavorable customer experience I ever had and the worst of the worst in regard with customer service experience.Forgot my new password and in confusion google suspended the account.Into the 2nd week now the account is still suspended and google did not even bother to respond or had given any assistance despite the inconvinence and frustration it has caused.Leaving a customer helpless and upset and being most unfair to the customer.GOOGLE EXPERIENCE ~ AN UNSATISFIED AND HELPLESS CUSTOMER.

    Anonymous 3/24/09 10:35PM
  • Submit your comment >>
  • I called the 650 number and got a live person ans she was helpful!

    Anonymous 8/11/11 8:50AM
  • google is great They keep the spam out of my inbox

    Anonymous 3/1/11 5:53AM
  • I personaly think goggle rocks and i rate them on a all around scale ,you see we want what we want when we want it, but as soon as rhey say okay at a fee@?! Yea now goggle cives more 4 free so be freely patient before they become accuratley costy. dont run your well dry

    1cash 2/20/11 9:58PM


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