Google Customer Service

User Reviews, Ratings and Comments

Google customer service is ranked #864 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.31 out of a possible 200 based upon 1312 ratings. This score rates Google customer service and customer support as Terrible.

NEGATIVE Comments

1,287 Negative Comments out of 1,312 Total Comments is 98.09%.

POSITIVE Comments

25 Positive Comments out of 1,312 Total Comments is 1.91%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Google

    Customer Service Scoreboard

    • 22.31 Overall Rating
      (out of 200 possible)
    • 1,287 negative comments (98.09%)
    • 25 positive comments (1.91%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 2.0 Reachability
    • 1.7 Cancellation
    • 2.9 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by C.F.H


Was on hold for a hour and 15 minutes, I was away from my phone and the guy hung up after 3 seconds of silence.

Posted by Screen name


Impossible to reach them. When I finally reached them through email they replied to my claim, they ignored all my email, forced me to do verification even though they admitted I did everything as per guidelines and further ignored me and my emails. People at customer support at google the worst, ignore, rude, not answer the questions, don't hell. And google support is unreachable, all links are reference to website and no email or phone that people answer. Do not recommend do business with google.

Posted by Idontknow


I am a new VA within a Company. This company wants me to connect to their Google Drive that will be the hub. This company gave me the email and password to get in, and I get "Too many failed attempts." I tell Google Support this issue and they won't because they want me to get the person who gave me this information to talk to them. Since this was a chat, I asked for the transcript and they did not give that to me to give to my boss. And their only solution is for me to use their Shared option. I think the real reason why Google Support is so bad is because they treat their employees so poorly. They have forgotten that the way to great customer service is to treat their employees with respect.

Posted by Anonymous


I have been on call for support of Google for 3 hrs... what are they doing at Google support specialist?

Posted by Anonymous


Google has the worst customer service I have ever experienced. I am a new business owner and there is zero support from them at correct issues. They just suspended your account and trying to get a hold of them is near impossible. They place these high demands on business to perform their best to be ranked well but they are lacking in this department. It's unfortunate I discovered this about them. I had the highest thoughts about Google.

Posted by Anonymous


they didn't give me what I highlighted. they gave me the option I didn't click on. I want to cancel and they keep sending me back to the same page. I can't find any way to chat with them. it keeps sending me to the direction page when you click the links. the worst service I have ever had.

Posted by Anonymous


Customer service does not exist and they have said so themselves.

Posted by markpbc


Just spent 20 minutes on the phone with a very-young sounding lady who thought it was hilarious that she had no idea what I was saying and could not communicate to me either. Eventually she just hung up on me. This has happened many times before. THERE IS NO SUPPORT- they just shuffle you around from one department to the next and then just eventually give up. I have literally never had an issue resolved by Goggle Support - and I have many issues with Google services I'm paying for that DO NOT WORK. They promise to call, to email, to refund - and it never materializes. Total scam that I have wasted hours on.

Posted by Yong


Customer support is really bad, I can't believe it's a huge company, the worst maybe.

Posted by Anton


Trief calling the Australian offices - always lit on hold, them the call disconnects after 10 minutes

Posted by John


This number does not work any more by the look of it because I just get an automatic busy signal every time

Posted by J


As a paying customer, huge disappointment in the customer service. I have not been able to contact one person by email or phone. This issue has been going on for months.

Posted by osmanas


Worst Support Ever My Movie Ilegally Removed And They Won't Help Me

Posted by David


The Google mesh wifi system is a waste of money. The conventional router works better with respect to signal strength and consistency.

Posted by David


Google mesh is of poor quality and customer support is poor. I am moving to a different system.

Posted by Maria


Problems with Google Photos. Worst customer service EVER

Posted by PixelWatchUser


I have been a loyal Google customer for many many years. I have used all Nexus and Pixel products during that time. I recently bought a pixel watch that cracked due to my own fault. Upon contacting google customer service to determine if there was a way to get it repaired I discovered the following:

1. They tried to put the liability on me saying that it can't be repaired because it broke due to customer's fault (I had already told the that I broke it and am just trying to figure out the repair options so I am not sure what they were trying to get at).
2. They had no solution for repairing the watch. They asked me to go and find a third party solution since.

Posted by dh


horrendous. shadowbanning any dissenting opinions. dont answer the phone. hang up on you. joke of a company with way too much power

Posted by Bigboytoys35


I Have Been A Loyal Customer Of Google Since Before Started Google Play. I Was Not Only A Loyal Customer But A Proud Google Customer. I Was So Excited When Them Made Member Ratings System Where Everyone Starts At Certain Level And The More You Spend The Higher Level You Go Like Bronze Then Silver Then Gold Then Platinum Is The Highest-ranking. Each Level Has Different Advantages. As The The Higher You Go The Better They Got. As For Me I Became Platinum Very Quickly. To Become Platinum You Need To Spend $2000 In The One Months Time I Believe But I Totally Surpassed It And Then Some. I Have Purchasesd Over Four Thousand Movies From Google. I Was Averaging Spending Between $700 To $1200 A Month On Movies Alone. If I Had A Issue As Platinum Member I Got Instant Customer Service. If I Used The Automated System To Return A Movie For Any Reason I Was Always Aproved. I Loved Being A Google Platinum Member Until Last Week But Today Put Me Over The Top With Google! I Dont Understand These Big Multimillion Company's. Once They Get To The Top They Decide To Treat There Most Loyal Customers (who Got Them To The Top) Like Total GARBAGE! I Purchasesd A Movie Which Google Label Wrong.i Get Denied On My Refund From Automated Service. In The 5 Years This Never Happened On Any Return But It Did. I Call Up And Spoke With Customer Service And They Tell Me There Nothing They Can Do Its In The Writing There No Returns Ect..i Said To Them Let Me Speak To Supervisor Because If You Look At My Account History You Will See That What Your Telling Me Is Wrong Because I Have Refunded Movies On Over A Hundred Occasions From The 4 Thousand Movies I Purchasesd On Google. Supervisor Emails Me With Apologizes Tells Me The System Will Fix The Issue Soon.then I Purchasesd Another Today That I Already Owned Because The System Didn't Label It As I Owned It And Let Me Purchases It. When You Own A Movie The System Wont Let You Buy It Again But It Did Today! So I Try To Return It And Get Denied Automatically By The System. So I Call And I Get Same B/S As I Got That They Dont Return Movies Ect. I Said Send Me To Supervisor Because This Is Ridiculous Now. The System Worked Beautifully For Years And The Agents Where All Outstanding! Now Its A Company That I Want Nothing To Do With! Your Going To Treat A Platinum Member With No Respect At All..ive Been Loyal Customer For Years And Now You Cant Even Give Me A Simple Refund On Your Mistake Of $7.99! Im So Disgusted With Google Right Now...i Will Not Spend Another Dollar On This Company Or Any Of My 500 Clients!i Hope A Google Executive Gets This Message And Reaches Out To Me.

Posted by Devin


Google Ads customer support continues to be a joke. I don't mean to be glib, it literally is worse than if they offered no support at all. After chatting with 3 separate reps over the past several days regarding an account suspension which I'm positive is a mistake, I've received no help, no support, no further information, and they aren't even able to escalate the issue. They respond 'even we are not able to contact the team you need to speak with, we hope you'll understand.' It's really a terrible system.

Posted by John


I moved Amazon can't change my address WTF

Posted by vs4lb


google - 45 minutes on hold, never answered by a person just annoyng music

Posted by Dissatisfied customer


Disgraceful... I agree with the reviewer who said that Google ought to be ashamed of themselves...Four reps in over two hours about the same thing...promises , promises all unfulfilled. They just waffle on telling you what you want to hear but not doing much. You get cut off, left hanging, no return calls as promised, the list goes on...Their commitment is so fake, but nearing the end they perk up and hopes the customer leaves a great feedback of their ( so called )work.

Posted by Anonymous


I see that all Google employees need to improve their active listening even when reading. I am not trying to activate anything. I provided the error that I am getting when clicking any tab account, support, or any other available tab or link. I do not have a device even though I have an email for me to activate a Pixel 7a. I created a support ticket with Fi in reference to the device issue and did not get any updates and the support ticket has been closed. I have also submitted a support ticket in reference to the issue with Google pay no updates provided. I escalated that support issue and no updates provided. I then called in a spoke with an agent in reference to the escalation and was told again that an update would be provided within 48 hours. 48 hours have passed and no update. I have determined that Google as a whole is a company that does not care about anything except there profit margin. Definitely not the users of their services and being an IT professional that holds numerous certifications along with two degrees in IT should maybe have someone considering a change in at least how their support services address and do not resolve issues. Thank you once again for wasting my time.
Show quoted text

Posted by Blake


Had a Nest cam fail after 18 months and rep explained it was out of warranty. After throwing a little shade that the tech under normal circumstances should last long than this, he agreed to a one time exception exchange. It then turns out after the promise was made and processed, his leadership rejected the request. After waiting an hour to speak with a manager, I got the we accidentally did the right thing and our system won't allow that and we receded the solution THEY proposed. As a result of such poor service, poor product quality and declining platform support, I have completely pulled out of the google ecosystem.

Add your review!

Posted by Shaduf


I had a problem with my pixel buds which I bought over a year ago and none of their trouble shooting worked but instead of saying tough luck cause they were out of warranty they offered me a full refund for the product no questions asked. A great way to handle that situation compared to what I would have expected from them

Posted by Shtevie 418


This is regarding the comment I just posted.

P.S.
Even though, 95% of my time chatting with a google rep was spent beating my head of the wall I chose to select positive experience simply because of my second rep. Her efficiency, kindness, and professionalism was outstanding. Honestly, I'm pretty sure it was all due to the relief of having my problem fixed, but whatever.

Posted by Maukas


Very nice and helpful customer service. Service was quick and easy. I don't have anything to complain.

Posted by jdog3526


I just talked to a person with google tech support and he was very helpful and stuck with me to try and help figure out my problem. Very patient, too. I was very impressed!

Posted by Dawna


Google customer service was absolutely amazing. After my child spent thousands of dollars on in app purchases, they refunded almost all of it. They did this without blame or hesitation. I called customer service at midnight, they were easy to reach, and available 24/7

Posted by Saikat Sengupta


Impressive services I must say. The designers of Dedicated are excellent in giving their best in providing excellent design for the website

Posted by Faithy


I'm faith I had this super nice girl Jessica help me and they fixed all my problems with Google play store I can't thank her enough

Posted by grace


Hi, my name is Grace, I live in Suriname

Im very found of the google. But lately I have been an target of various hacking issues. I believe that the person that is hacking me, can even clone the google accounts, or other sites, because he is one of your clients, he pays, but not even with his own money. He hacks in companies, and even in banks. He even cloned Firefox. It might be possible that he sells your other services or products, even without Google knowing. He might be reading this mail right now. As mentioned before, I live in Suriname and our provider is Telesur, and the guy worked their a couple of years ago. He has 1000 accounts and his real name is Robert Brohim, he does what he wants and no one can even ketch him, because he has al those fancy tools.
I just wanted to warn you, I don't even know what privacy is, but I respect google. And I believe that others may be target of this person, even those living abroad. I have several accounts on google. I cannot have access to one of them. This isn't the first time, he even hacked yahoo and hotmail.He even hacked Skype, which is his source.
In conclusion, this guy is dangerous, even for the cyber world. Maybe it is to late for me, but may be Google can help others, who are being threaten by this person or group of people who support him.
You don't have to believe me, but I do believe that Google can trace this person's IP address or accounts or follow all transections carefully.

I hope that this site is safe!

Thank you for your attention,

Regards,
Grace

Posted by KMM


Complaint: You sure do make it difficult to find out where to pass on a compliment about one of your employees. Still not sure this is correct place. Compliment: For 7 years I have been trying to get all electronic map makers to stop placing a name on our driveway. It is a private drive but it was being indiscriminately labeled. I recently spotted one of the Google Map cars in Webster, Texas and stopped and talked to the driver - Ryan Gonzoles. What a nice guy - and he listened! He promised me he would fix the problem but it would take about a month! Well, he fixed it! How about that - someone that did what they said. Thank you Ryan, you are a STAR! Google - hang on to Ryan - he's good for your PR.

Posted by Emilynn


Fantastic service! Requested for a return call from Google regarding accidental purchase of games. Customer service agent called me within 1 min. Thumbs up to David!!! Patient and efficient service provided by him!!

Posted by Anonymous


....so Impressed!...live in Cape Town, South Africa, had trouble logging into my gmail account, immediate response: operator phoned within 1 minute of query..outstanding service. Thank-you.

Posted by Happy_Googler


Google rocks! People that complain about minor email tech issues are complainers. What's great about Google is that when something goes wrong (something goes wrong everywhere people, if it hasn't it will soon) they will bend over backwards to make it right, that's great customer service!

Posted by Anonymous


My phone service information recovery specialist,"Miny," was very helpful and took charge of the situation unroll it was resolved!this n k you Miny!

Posted by Anonymous


I called google support to confirm a special exception regarding replacing a Nexus 5 cracked screen--one that is my own fault. Typically, a warranty would not cover such a situation. To be honest, when I made the call, I was just hoping to get some hope that yes, my cracked screen could be fix. I was already aware that I didn't have the information required to check my warranty, but I just wanted to know if such an "special exception" was true.

My customer service experience was nothing but pleasant. Even though I did not have the information regarding which google account ordered my phone (because it was my brother's account) in order to confirm a one-year warranty, they were nothing but friendly and continued to try to help me. I spoke with Jose, who quickly transferred me to the appropriate department who dealt with warranties. I do not remember the name of the representative I talked to, but she was also nothing but nice and helpful. They could have easily told me that unless I could provide the correct google account that made the purchase, they couldn't do anything. Instead, they stuck it through with a customer who clearly wasn't sure what she was doing and couldn't even provide all the needed information and gave me other options to confirm the warranty.

I opted to just make it easier for all of us and wait for my brother to call, but I'm very glad that I was not rudely turned away when I wasn't able to provide the needed information.

Posted by Stephan


Speaking here only about my experience with Google Business. It is my top one call centre for their quality. The agents are going beyond what you can expect from them. Costs only $5/months for an all in package

Posted by happygooglecustomer


I have to say that my experience with Google customer service has been nothing but friendly and helpful! I had a problem with my brand new Nexus 5. Called the support line, got through immediately. I spoke to Katie who was very helpful in taking me through possible fixes for my issue. When this didn't resolve the problem, she authorised a replacement for me. My next problem came up when the return courier service didn't send me a confirmation email. I called up again, and once again got put through immediately. I spoke to Danielle, who endeavoured to fix the problem. She put me through to Jose from the shipping department who gave my issue priority status. He also credited my $10 google play credit for my inconvenience. Each time I received a friendly follow up email from the representative that I spoke to. Everyone was efficient and friendly. I'm very happy with the customer service I received.

Posted by Anonymous


I had the best customer service from a lady named Courtney near Sacramento.
I called your phone return system and promptly had a call from her. She was patient,
knowledgable and very helpful. I was very impressed with her, she never gave up on
me and helped me with my new phone apps and wi-fi issues. I really appreciate all she
did for me(especially after terrible service from Tracfone). You should be very proud to
have an employee like her. Please let her know I emailed you,

Than you,
Renee Hilton

Posted by mjpado


I have purchased three (3) Nexus 10 tablets and three (3) Nexus 4 phones for myself and family and I can say ALL where in EXCELLENT working order. I thought I had an issue with one of my Nexus 4 phones, there was a rattling near the top of the phone. Not a bad rattle but noticable when I placed it on a hard surface. So initially I freaked out thinking there was something loose or broken in my phone. What I found out later that day was, in most phones with that type of camera in it, they do not use magnets for the focus mechanism. It just rests in the phone. So there is a "rattle" of minor magnitude, actually insignificant. The iPhone 5, Lumina 920 and other high end phones do the same thing. Also all three of my N4's do it. So I am satisfied with build quality. However in haste I called Google Customer Services to get an RMA before doing that research. While telling them of my problem the agent was attentive and helpful. The agents resolution was to send me a new phone and return the "broken" one. They were very courtious and willing to resolve my issue. I couldn't have been more relieved. All being said, I immediately received by e-mail the instructions for my return. I could have requested the new phone to be sent and it would have arrived in 3-5 business days, very acceptable. I couldn't have asked for any more of Google to help resolve my situation. Professional, courtious, willing. Thank you Google.

Posted by becka


I recently shopped at Best Buy, store 459. Google has an employee located there and his name is Mike. He was extremely helpful and I did buy a chromebook with his help. Mike was an added benefit to my shopping experience and I wanted to give him an A+ for outstanding service!

Posted by Siegeengine


Had a problem with my order. My fault. Had good email communication with the order support dept. Was able to converse with the same person throughout the resolution of my problem. Was kept informed on what was happening.
Couldn't have wished for better.
Thanks Google.

Posted by Anonymous


I've spent the last 20 minutes trying to find a way of telling Google how cool their doodles and games on them are. I've always enjoyed them and sometimes they are the only thing that makes me smile that day. When I saw the very cool Star Trek one today, I decided that I should at least make an effort to let google's staff know that their hard work is appreciated and from the ratings board here may be some times neglected?

Posted by Anonymous


My wallet had an old address registered - I realised as soon as I had ordered and corrected it. Google didn't action correction and tried to deliver to old address. I managed to speak to Google and was told it would be sorted - no update on my order yet

Posted by Anonymous


I called the 650 number and got a live person ans she was helpful!

Posted by Anonymous


google is great They keep the spam out of my inbox

Posted by 1cash


I personaly think goggle rocks and i rate them on a all around scale ,you see we want what we want when we want it, but as soon as rhey say okay at a fee@?! Yea now goggle cives more 4 free so be freely patient before they become accuratley costy. dont run your well dry

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Posted by James


I see there are many bad reviews. However most of these comments consist of the same issue, through 1 of our support teams. There are many more teams than just the 1. I'm Google Wallet and Offers support. I must say, we NEVER have calls waiting for either team. We provide amazing service on my verticals. Also I know our other verticals are awesome as well. Yes there was a large call volume for the Nexus 7 and Galaxy Nexus devices, but that has slowed down a lot. You can't base the overall customer service based on 1 team. That would be like me hating the NFL because the 49ers aren't that good. There is more to customer service than one team..

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