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Customer Service Ratings and Comments

Google is ranked #213 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 15.80 out of a possible 200. This score rates Google customer service and customer support as Terrible.

NEGATIVE Comments

25 Negative Comments out of 25 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 25 Total Comments is 0.00%.

Issue Resolution

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Cancellation

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Terrible Overall Customer Service Rating
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  • My sister had her gmail account hacked into and now can't get any where with google. It is just awful! She has the police involved because of the hacker trying to get into her bank accounts and everything, but still nothing! Now the hacker has 3 years of her life in their hands.

    Great job google for being the least reliable company I have EVER tried to work with!

    Anonymous 1/22/10 10:54AM

  • Google Sucks wish I dint have to have them wioth my phone. There is no one you can talk with at all!!!!

    Anonymous 1/20/10 10:16AM

  • You go to google's "contact us " link and there is no place to contact them.

    They have no place to help people with disabilites.

    Their stuff is confusing and hard to use. just like the home page they give you. BLANK!!!
    and no easy instructions as how to use this thing.
    jim

    jimforjzs 1/18/10 7:45AM

  • The most awful customer service. Keep getting automated replies to a query I have re my account details not being validated. All I want to do is buy some more storage space for Picassa but for some reason Google will not reply to my emails apart from an avatar called Holly who clearly does not exist!

    dianalinden 1/13/10 3:24AM

  • This is becoming real annoying.....I am trying to buy the new Nexus One phone online through the google website...I am coming in as a new T-Mobile customer with a new phone number. Google and T-Mobile have no comunication between them....The website will not allow me to buy the Nexus at the 179.00 rate as a new customer...wants me to pay 529.00 or whatever ridiculous price it is.....I became a new customer with T-mobile 15 days ago (keep my old number from sorint)...I cancelled my service w T-mobile yesterday on the 14th day(last day) to be able to have no penalty, (I was told to do this from a T-Mobile rep) so I can resign in as a new customer with a new number through the google site....just so I can get the new Nexus One as a new customer.....Now the website will not allow me to get the phone for 179.00 even though I am a new T-mobile customer... The website must still be reading my old info through T-Mobile..even though I am cancelled...I am going back and forth with T-mobile and "google"...the number I have been given is HTC wich is tech support for the phone...Now..I have NO cell phone and cannot get in touch with anyone from google...This going to be some kind of waiting game..I just to buy the phone...there are no numbers available for google customer service regarding new service..They are making this way too difficult...I am about to go to a totally different carrier....maybe verizon?

    Anonymous 1/9/10 11:14AM

  • reaching a person at customer service seems impossible. the goggle desktop i recentely activated is a total dud. can't find any responsible person to discuss this with.

    kirka41 1/6/10 7:53AM

  • I strove to contact Google via telephone regarding my merchant account. Not only could I not talk to anybody but a person in a call center who could not and would not help me; she would not transfer me to her supervisor.
    How many people use Google as a merchant service to get away from PayPal which is owned by eBay???
    I cannot get anybody on the phone who cares and Google has money paid to me by a client I cannot access. Is this legal??? No. Now, the question is what does one do about this? I can post this on Facebook; however that may or may not help me get my money. I will also strive to get this posted on Linked-in.
    FYI merchant acct. is great until u have a problem and Google will NOT TALK to a merchant account hold live. We pay them fees for what????
    I've had it with them....

    trp76262 1/5/10 4:32PM

  • getting help for difficult problems is a major pain.

    cornsilk629 1/5/10 9:44AM

  • I asked google for a word I couldn't think of, providing a complete and correct meaning, and starting letter. They could provide neither the word ("to proposition"), nor a thesaurus entry that would have provided it.

    They make themselves impossible to reach, except for issues that they list.

    Anonymous 12/25/09 7:18PM

  • Everyday I enjoy seeing the creative take on the Google name on my homepage. I think it is great that you let us know about Sesame Street, Hungry caterpiller, various inventors, holidays, children's drawings, etc. But I must tell you that yesterday I was very disappointed that Google did not mention Pearl Harbor Day. It seems to me that Dec 7 would far outweigh in importance any of the above mentioned events. I'm sure I don't have to explain the importance of this day to you. It's rememberance includes not only the men that died that day, but also the way it changed this nation and the world forever. I wish all days could be happy, but sometimes days are remembered out of respect.

    Anonymous 12/8/09 9:57AM

  • There is no customer service provided by Google. After spending thousands of dollars in many consecutive years, there is no assistance provided when they have made an error in our account.

    moonchild252 12/3/09 11:33AM

  • This account has been locked down due to unusual account activity. It may take up to 24 hours for you to regain access.

    Unusual account activity includes, but is not limited to:

    Receiving, deleting, or downloading large amounts of mail via POP in a short period of time.
    Sending a large number of undeliverable messages (messages that bounce back).
    Using file-sharing or file-storage software, browser extensions, or third party software that automatically logs in to your account.
    Leaving multiple instances of your Gmail account open.
    Browser-related issues. Please note that if you find your browser continually reloading while attempting to access your Inbox, it’s probably a browser issue, and it may be necessary to clear your browser’s cache and cookies.

    This is the message I get from google, with regard to my account, I was online typing one minute later, I am told that I my account will be locked down for 24 hours, you poeple at Google, Inc. rule the world right now, but if you keep this up you will be looking at the world from outspace, wondering what happen to all of your customers, trust me, I have seen it happen before, customers will walk away from, and leave you high and dry with no business at all.

    Thank you,

    Rick Bradford
    Sr. Network Test Engineer
    1.732.331.6961 Cell

    giffycard 11/12/09 2:03PM

  • Terrible support. No phone. No chat. Just a web form that takes 48 hours or more to hear back on. Then it's a canned useless answer. If you reply you might get another answer 48 hours later that will vaguely answer a small portion of your question or problem.
    However, if you use any of the words "legal departent," "litigagtion," "certified letter," etc. then sirens or something go off at Google and you get a quicker answer.

    lisalisa 10/15/09 12:57PM

  • Google are crap .. the only guarantee is that you will receive NO customer service or help, even if they cause the problem. So find another email address (yahoo/hotmail) and find another default search engine. Avoid ANY involement with their 'brand (sic).

    Cloud Catcher 10/1/09 1:31AM

  • Google's customer service is terrible. They don't even answer the questions you ask them & give you a total runaround. I made the mistake of asking a question "before" I would consider driving traffic from a site to my site which hosted Adsense ads. I wanted to make sure I wouldn't be breaking any rules. I got no answer after a week so I asked the question again..... several days later they said they were concerned where I was getting my traffic from & gave me a 7 day notice of Adsense account removal.

    What? What? What? That's right - I asked a question that they never answered. All of my traffic was coming from either PPC via Adwords, Yahoo, MSN or natural search results/type-ins .... all high quality traffic. In an effort to save my account and thousands of monthly revenue I dealt with snotty Google staff who have no business in customer service. They offered no help whatsoever & it was like dealing with a brick wall.

    Anonymous 9/24/09 1:11PM

  • I called google to get information regarding there premier edition of google apps, only to be told you have to join before they will tell you if they can help you with your problem. what rip off. They want me to spend more money with no reassurance that they will be able to help me.

    pink sponge bob 9/15/09 1:54PM

  • As far as I can tell there is no way to email or contact Google, there is so much spam from their gmail accounts. I send everyone to abuse@gmail.com but it does nothing, they seem to welcome spammers.

    Anonymous 9/5/09 11:30AM

  • This company obviously does'nt feel they need to talk with their customers. Even the mighty can fall. It may take some time but if I am sick of it, I'm sure it is just a matter of time till enough others are to make a difference.

    Lafarris 8/20/09 1:17PM

  • My gmail account was hacked and i went through there reset things and no help so I decided to call google and explain myself. When the person answered the phone i told him my account was hacked and the guy simply said "That to bad." Then hung up. Google is a great search engine but their service is terrible.

    Macdaddy 8/17/09 12:05PM

  • After a planned maintenance system downtime my Adwords Search Ads stopped being shown. I tried for 2 days to reach them and finally got a Live Person which advised me Google no longer offers phone support for Adwords Advertisers.

    Larry E. 8/7/09 4:52PM

  • I am trying (without any luck) to restore my gmail account that has been compromised. Absolutely no help from google on this regard.

    Anonymous 8/2/09 1:23PM

  • I had a gmail account, which was hacked. I sent a registered letter to Google asking for a history of account accesses (from which IP address) for the past three months. I received the return receipt back, but never heard a word through mail or e-mail. My gmail account is history, and so is any notion I may have had about using any other google services. This company would rather aid and abet a hacker than help the victim of hacking. Let's see how many users they get for their "cloud" operating system!

    Anonymous 7/19/09 1:49PM

  • You can never talk to a live person at customer service number, once you got chance to talk with a live person in a million year, you would be pushed to solve the problem through their website on your own. And they reply you no email but automatic one.

    Anonymous 5/6/09 1:35PM

  • google customer service - wishful thinking.

    setup my adwords account, posted ad, these ran fine (for a week), made some changes (as per guideslines!) and ads dissapeared.

    that was 3 days ago. i sent mails (3), polite mails, nothing rude, but no response, except a google system mail, informing me on what I already new.

    very odd, i am a resident of thailand, yet mail came from the UK (?)

    odd, that a company like google (pretty much the only company in times of recession making money) can afford a no customer support policy.

    K Ampai - from Bangok :-)

    Ampai 4/25/09 8:09PM

  • GOOGLE ~ UNBELIVABLE POOR CUSTOMER SUPPORT AND UNIMAGINABLE TERRIBLE CUSTOMER SERVICE.Most unfavorable customer experience I ever had and the worst of the worst in regard with customer service experience.Forgot my new password and in confusion google suspended the account.Into the 2nd week now the account is still suspended and google did not even bother to respond or had given any assistance despite the inconvinence and frustration it has caused.Leaving a customer helpless and upset and being most unfair to the customer.GOOGLE EXPERIENCE ~ AN UNSATISFIED AND HELPLESS CUSTOMER.

    Anonymous 3/24/09 10:35PM



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