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This is the day before Thanksgiving sand I am being charged 99.99 for something called Google*Word which i have never heard of in trying to get a refund of my money i met all kinds of opposition. I never knew that Google were crooks. Also I received no notification of this charge but it definitely came out of my checking account. I need my money, I am very dissapointed with your email@example.com 11/27/13 8:01PM
Holy crap! Talk about service! Google pushed the KitKat update to my Nexus 4, it bricked it! When I contacted support they said they had no record of my purchase. I logged into google wallet & did a screenshot of the receipt and they're still dragging their heels after 3 days of being without a phone!
- and I used to be a fan of Google!GoogleSucksBlueBalls 11/24/13 10:45PM
Google has somehow gotten my credit card number and charged it $9.51 or 10/29/2013 and $10.69 on 11/04/2013. I have never bought anything from Google or "Google Play", do not have a Google account, don't want one. I want to know how you got my credit card information without me knowing it. I also want the two charges totaling $20.20 credited back to my credit card. I also want all information concerning myself or my wife wiped from your databases. This is credit card fraud and I don't like it. Nobody in my household bought anything from Google and I want my money back ASAP.
Jim RomineJimRomine 11/22/13 9:37AM
I made a stupid mistake of creating another gmail account, and I don't understand why every time on click on gmail.com, my username is shown in front of me inside that box under which I have to put my password. I've tried hundreds of ways to delete my username from being shown to everyone who might want to use gmail from my computer, but this idiotic google account does not provide any way to do that. I don't want my username to be shown to everyone- strangers specifically- so, this message is to you google tech support, if there's anything like that!!!!- to send me a solution immediately, otherwise, I swear to everything dear tom, I'm so infuriated with your stupid gmail policies(duh!)that I will take this matter to another level and make this stupidity of yours public and will write articles about your invasion of people's privacy in every newspaper that I can and know, you disgraceful people.I will repeat it agian: Tell me how to prevent my gmail username being shown on my monitor every time I click on gmail.com. ASAP,Anonymous 11/20/13 3:49PM
I don't have a Google account but I am getting charged for stuff i don't know about or use hiw can i stop thistink 11/20/13 12:43PM
Suspended my google plus profile for impersonation when I am 100% me. The information on my profile is the exact information they request on the appeal. I did the appeal though and submitted my passport as evidence I am who I says I am... three days ago and no progress. I cannot reach anyone via email, forums, or phone.IGOTK2eD! 11/14/13 2:17PM
My name is carl bates I purchased a Nexus 7 . This is device is very poorly designed, it will not connect to a wifi network beyond 30 feet from the router. I purchased this product because Google had it's name on it. The assumption being it must be ok if Google is selling it under its brand. I could not have been more wrong. I have contacted the Google support team and they referred me to the manufacturer. I did not buy a product from them I purchased a product with the google brand, I find it offensive that you would put your vendor between your customer and google. Anyone considering buying this product beware. I would appreciate a contact from Google.cebates 10/30/13 8:47PM
I have tried for four mounths to get in touch with someone here in Brazil and all phone numbers are on answer machine and there is no options that meet my needs.
I am paying for a service that I am not using anymore and I do not know ahw anh who may I claim about that.
I am from Rio de Janeiro Brazil.
I have canceled my google drive account, but I am still reveing the collection in my credit card.
HELP ME !!!!BRAZIL RIO DE JANEIRO 10/30/13 3:20PM
Google is driving me crazy. I have several email accounts for different purposes Family/purchases/professional/etc. Now the new sign-in. I gave up and entered all my email accounts. It does not hold. Google keeps asking me to add these accounts over and over.
Additionally, one minute I have the new google sign in and the next I have the old model (which I prefer). It's driving me insane.
I tried to find a complaint form and found a website that wants $4.99 to get a copy!! I cannot find this form on Google's websites.lindamh 10/29/13 8:15AM
on Google map, my dry cleaners is listed a wrong location. Even if I type in the exact address, the Google map showed up another cleaner down the street, a competition. It is not fair since I am a five stars Yelp business and they are not. It is so confusing to the customers. I needed help from Google to make this changes but with no availability. No HUMAN CONTACT AVAILABLE from Google. So disappointing. Long waits with playing song, so much electronic voices, so annoying.Anonymous 10/22/13 4:02PM
my name is carol Ryes I have been charged on my account for something I didn't even order. the bible was downloaded on my kindle fire for free when I first receive it. now I being charged 9.99 on my Samsung galaxy 3 phone. And I don't even have a bible in my phone. And also I was charged 74.99 from Funzio when I KNOW I DIDNT EVEN ORDER ANYTHING, don't even know a password. On august 24 2013, they charged me 9.99 and on September 26 2013, they charged me 74.99 for this. I wish you would remove this from my account and don't charge my card for anything, if I want something I will call and order it myself. I just found out that Google has charged me when my granddaughter was showing me how to use this phone. Could you please send a message or reply to and let me know how you rectify or handled this situation.
sincerely, carol ryles.carol 10/19/13 9:21AM
Due to my phone being stolen yesterday, I am unable to access my gmail, I requested assistance and was told have to wait 3-5 business days in spite of my personal information is being compromised. Unfortunately, I have learned the hard way not to store any sensitive information such as a bank account or social security numbers on my phone. The thief can access my gmail account as well as all my history on Chrome. I would able to locate the phone though a installed security app or at the very least wipe all then information from it, if Google would assist me promptly in recovering my password but, they CAN NOT or WILL NOT as it is a free service. I have to wait 3-5 business days for a password reset. They would rather that I am compromised financially & be subject to identity theft. THIS IS THE ONLY FREE ACCOUNT OR EMAIL WHERE I CAN'T CHANGE MY PASSWORD INSTANTLY.hallie62 10/17/13 12:07PM
I Have Been Trying To Reach Someone On The Phone For The Last 55min. This Is Bad Service...shame On You Google !!!GMAN 10/7/13 12:22PM
Several times I have spoken to people at Google or Google Play I am not sure which. I am 65 years old and new to the smart phones the people I have spoke with have done several things wrong. The first thing they did was create anew google account for me firstname.lastname@example.org I have no access to this account I cant get the password to this account. I already had a google account email@example.com it is about two years old the girl went into that and changed my password. They were supposed to be sending me a new phone because of this ones battery That was several weeks ago. I am upset at the lies and messing my account up and not being able to reach someone please text meAnonymous 10/4/13 10:58AM
I am writing to express my extreme frustration with Google Play Store’s return policy. Google has stolen from me & my special needs sons. I live pay-check to pay-check, and am the father of two autistic children. In September of 2012, I was given a grant, to purchase a tablet device as a learning tool for my kids. I did some research, and decided to buy a Nexus 7, so I used the grant money to order one from Google’s Play Store online. Unfortunately, the tablet failed after a few months, so I called Google to get a replacement. They stated that their return policy required me to purchase a new tablet, then once they verified the return was a warranty item, the purchase price would be refunded to me. At the time, I could not afford to purchase a new device and wait for a refund, so I requested a RMA and sent in the damaged tablet in under the assumption that Google would send me back a replacement once they verified the tablet was faulty, and covered under warranty. Google took the return, agrees that the product is covered under warranty, but still refuses to either re-fund the product cost or send a replacement without me buying another tablet I cannot afford. Google claims they will refund my money within 14 days of purchasing a new tablet, but I cannot afford to be without the funds for that long, and if there is any delay, my family will have to choose between paying the house payment or buying groceries. Google is the only company I have ever encountered that requires a new product to be purchased, with the faulty product in-hand. Google refuses to refund me for the tablet, apply a credit to my account, return the faulty item, or send me a replacement. Google is essentially holding a product that has been paid for as ransom until I purchase a new device. If I don’t shell out the cash for a new device, and wait for them to refund it, they will have stolen the grant money given to my two autistic boys.
To Google: Please change your return policies immediately. I will be sending the above letter to as many media outlets as I can urging others to never purchase anything from Google’s Play Store online if do not hear back about this matter promptly.
To All readers: I urge each and every reader to never make a purchase from Google’s Play Store online until their policy changes.
Thank You.Zyr Warg 10/3/13 5:03PM
My Nexus 7 that I ordered on Google Play was on it's way to me when it was involved in the train crash in Texas. I called Google Play customer service. Their advice? Wait and see if I get it and see if works! Totally unacceptable! Amazon would have sent out an overnight replacement with a prepaid return for the original, if it ever arrived. My first and last order from Google Play, for sure!!!mr152 9/26/13 10:02PM
The legal Department
Dear Sir (s)
We are attending a campaign of defamation and illegal slander and supported by Google.
So we want to require the immediate removal of the content posted on your Google ...
and that constitutes a criminal actitude against persons and our organization.
The content of reference of our company is false and our lawyers are completing a criminal complaint. We hope deserve from your company the best support canceling or stopping the use of Google and by criminals and forgers.
Please Accept Our Best Regards,
Ruy SilvaAnonymous 9/24/13 7:44PM
Bought LG Nexus 4, arrived next day - but dead... Tried phoning Google, they took me through quite useless process of plugging-unplugging charger, pressing buttons etc, while I clearly stated the handset was dead... It's been a week now, rang them a few times since, still no advice on returns/exchange procedure. Useless!Mrufek 9/16/13 6:48AM
Horrible customer support. Gooogle is not ready for product sales as it cannot support the products refunds, replacements or refunds. They poor management among customer service and shipping department.
Google does not take ownership of the mistakes made by them. Does not have a corporate customer relationships department.
POOR Rating from meTJ 9/14/13 1:42PM
I tried it so many times as i was not able to login with my e-mail id and pswrd, this service is pathetic. As i got another technical support no. of AURA Technologies LLC. they provide me a technical support for my gmail a/c and for my computer as well these people are fantastic previously my computer was running so slow they did a fabulous job and now i can login with my e-mail id and password and my computer is also working fine. as they have done a good work on it. i must say if anyone have any problem with e-mail address or computer do contact them. there no. is. it will hardly take 5 minutes to connect with the technical support department. Go ahead and contact them it will help you a lot.Shane Watson 9/11/13 12:13PM
I have been on the hold with GOOGLE for now going on 2 hours!!!!! WTH. I will be hanging up in a few minutes as this is unacceptable. All I wanted was a question answered about one of their programs and I have to wait for almost 2 hours and still not get anyone to speak with. As it stands, I will not be using their Google Earth program or anything else that they make and will spread my experience via word of mouth and any other means necessary. Their recording needs to change as well, as it keeps saying that someone will be with me shortly and that they appreciate my waiting. BULL@#$%. my phone reads that I as I hang up on this call that I have been on hold for 1 hour 49 minutes and 14 seconds, with no live person to speak with.
This is the worse customer service I have ever experienced and I used to work in this industry and know that your customers are your livelyhood. Obviously GOOGLe does not think this way. My home page will not be GOOGLE anymore.s 8/29/13 11:36AM
I Hate Google!you Can Never Get A Live Person! They Have Terrible Customer Service! Stay Clear Of Them!Anonymous 8/28/13 4:15PM
1. Google has arbitrarily restricted my access to age restricted material.
2. To date I have been unable to find a profile to update/amend.
3. It is impossible to contact Google in order to address the problem.....John Richards 8/28/13 1:22AM
I must say that I am EXTREMELY DISAPPOINTED in the Google Play customer service. I recently switched from the iPhone to the Galaxy S4 and am appalled at the difficulty of trying to make a purchase through Google Play. We have two phone accounts that we have tried to set up. This has been the most difficult process EVER! I have entered my credit card numbers and I can't believe that I have had to email customer support multiple times to get verified. You act as though I am applying for a loan and asking you for money. I am trying to make a purchase with MY credit card and you won't allow me to do so. I NEVER had this kind of a problem with iTunes! This issue has me seriously thinking about paying the full retail price to go back to the iPhone. As much as I love the Galaxy S4, the disappointment and lack of useful and helpful customer service to find resolution has been the a bigger than with any problems I have had with any company I have ever worked with. I have now been on hold for ONE HOUR! THIS IS RIDICULOUSLY ABSURD AND GOOGLE SHOULD BE EMBARRASSED WITH THEIR CUSTOMER SERVICE!!!Maria 8/27/13 6:26PM
I'm convinced that Google hasn't got a real cust. serv. at all! They just pretend to have one :-) Absolutely the worse I' ve EVER come across. Not content with spying on us, they also treat us like scum. A discrace!!!annoyed 8/21/13 4:14PM
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I have purchased three (3) Nexus 10 tablets and three (3) Nexus 4 phones for myself and family and I can say ALL where in EXCELLENT working order. I thought I had an issue with one of my Nexus 4 phones, there was a rattling near the top of the phone. Not a bad rattle but noticable when I placed it on a hard surface. So initially I freaked out thinking there was something loose or broken in my phone. What I found out later that day was, in most phones with that type of camera in it, they do not use magnets for the focus mechanism. It just rests in the phone. So there is a "rattle" of minor magnitude, actually insignificant. The iPhone 5, Lumina 920 and other high end phones do the same thing. Also all three of my N4's do it. So I am satisfied with build quality. However in haste I called Google Customer Services to get an RMA before doing that research. While telling them of my problem the agent was attentive and helpful. The agents resolution was to send me a new phone and return the "broken" one. They were very courtious and willing to resolve my issue. I couldn't have been more relieved. All being said, I immediately received by e-mail the instructions for my return. I could have requested the new phone to be sent and it would have arrived in 3-5 business days, very acceptable. I couldn't have asked for any more of Google to help resolve my situation. Professional, courtious, willing. Thank you Google.mjpado 12/23/12 12:44PM
I recently shopped at Best Buy, store 459. Google has an employee located there and his name is Mike. He was extremely helpful and I did buy a chromebook with his help. Mike was an added benefit to my shopping experience and I wanted to give him an A+ for outstanding service!becka 12/5/12 4:32PM
Had a problem with my order. My fault. Had good email communication with the order support dept. Was able to converse with the same person throughout the resolution of my problem. Was kept informed on what was happening.
Couldn't have wished for better.
Thanks Google.Siegeengine 11/23/12 11:34AM
I've spent the last 20 minutes trying to find a way of telling Google how cool their doodles and games on them are. I've always enjoyed them and sometimes they are the only thing that makes me smile that day. When I saw the very cool Star Trek one today, I decided that I should at least make an effort to let google's staff know that their hard work is appreciated and from the ratings board here may be some times neglected?Anonymous 9/7/12 4:05PM
I see there are many bad reviews. However most of these comments consist of the same issue, through 1 of our support teams. There are many more teams than just the 1. I'm Google Wallet and Offers support. I must say, we NEVER have calls waiting for either team. We provide amazing service on my verticals. Also I know our other verticals are awesome as well. Yes there was a large call volume for the Nexus 7 and Galaxy Nexus devices, but that has slowed down a lot. You can't base the overall customer service based on 1 team. That would be like me hating the NFL because the 49ers aren't that good. There is more to customer service than one team..James 7/30/12 6:53PM
My wallet had an old address registered - I realised as soon as I had ordered and corrected it. Google didn't action correction and tried to deliver to old address. I managed to speak to Google and was told it would be sorted - no update on my order yetAnonymous 7/23/12 1:48PM
I called the 650 number and got a live person ans she was helpful!Anonymous 8/11/11 8:50AM
google is great They keep the spam out of my inboxAnonymous 3/1/11 5:53AM
I personaly think goggle rocks and i rate them on a all around scale ,you see we want what we want when we want it, but as soon as rhey say okay at a fee@?! Yea now goggle cives more 4 free so be freely patient before they become accuratley costy. dont run your well dry1cash 2/20/11 9:58PM
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