HR Block Customer Service

User Reviews, Ratings and Comments

HR Block customer service is ranked #511 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.84 out of a possible 200 based upon 71 ratings. This score rates HR Block customer service and customer support as Disappointing.

NEGATIVE Comments

66 Negative Comments out of 71 Total Comments is 92.96%.

POSITIVE Comments

5 Positive Comments out of 71 Total Comments is 7.04%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • HR Block

    Customer Service Scoreboard

    • 31.84 Overall Rating
      (out of 200 possible)
    • 66 negative comments (92.96%)
    • 5 positive comments (7.04%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 2.8 Reachability
    • 2.2 Cancellation
    • 3.2 Friendliness
    • 2.2 Product Knowledge

Add your review!

Posted by Shawn


This is ridiculous my refund was issued on the 11th and they are holding it until the 22 to give to me like wtf? A full 11 days for what never using h&r block again!

Posted by Manda


There handbook clearly states they will not take the refund advicn3 from state they will take from federal lie 543 for taxes that is.a.damn rip off plus I got adutid in 2020 they will have my business

Posted by Class action


As a 100% disabled veteran with trauma and an inability to focus for any period of time and repeated bouts of covid, my Income is and was insufficient to justify filing a return according to the IRS for 2021 ans 2022 as I was not aware of this until speaking with a considerate agent who advised me to sue under a class action lawsuit and as I have some legal training and nothing to do this fall, sounds like a jury attention lawsuit.
Not only, did I need not file for both years, I was also billed for a complex income $125.00, a rental property that is under water with expenses over $10,000 and billed $130.00 when the expenses were under a $1,000 and $30 for miscellaneous income for a $25 sale costing me $5.00 for a total of $485 so in effect, I would have been better off never having heard of HR Block
Its difficult in this day and age to being ripped off by a large company whose agent repeatedly lied and deceived clients with false justification for billing these fees when there wasnt and isnt any factual basis to engage
On requesting a 6 month delay last April as I had covid and once again, the agent named Malcome charged me $99 for filing a 6 month extension without even asking or otherwise notifying me until the charge went through and I asked why
On October 5,I inquired about filing tax return that isnt required and decided to ask another tax office what their opinion was and was told that I should not have filed.
So, google class action lawsuits and waste more of what little time I have left fighting HR and Block.
Yes, I could use the $600 HR Block costs me however, the stress they have put me through has been analogous to existing in a sleep deprived anxiety filled year with covid as I have spent many months going over the 2022 taxes and refused to permit HR Block defraud me again. So, now I will look for other litigants to joining my class actionn and anyone who cares to assist.

Posted by This company is a Joke


Emerald Card stolen of 3K. Called Police. called Emerald Card. They closed my case because They said I did not answer my phone.6 months later Police Sarge calls me with a picture of a guy taking my money out of the ATM.I do not know him, nor do I know how he used my card with no pin. Sent Info to H& R Block Office, no call, no email , nothing back

Posted by Brian


Tax return not lodged 3 weeks after completing and paying fee, emails ignored. I rang on 3rd October to be informed lodged but it wasn't confirmed when I rang again in afternoon.

Posted by Anonymous


I had my taxes done with H&R Block several years ago. Did my taxes on line. I accidentally hit self employed.The app would not let me change it.Iwas charged $119.00. I called H&R Block and was told there's nothing they can do; sine it was already taken out of my account. Why would I be considered self employed when I had a W2 from my employer.I also thought I was filing for free.

Posted by Disgruntled in Towson


Brought estate return materials to site on 9 March 2023; told it might take a couple weeks. No communication back at any time between 10 March and 4 April. Reminded consultant by email two weeks before 18 April deadline that it looks like extension will need to be filed; no response. Repeated phone calls, messages, and emails never returned by associate.

Went into office week of 24 April to demand documents back to file my own taxes; met and told by different associate that she will surely take care of it; please give her a couple weeks. Emailed and called again about 4 weeks later (30 May); no response from associate. Made appointment to get my documents 3 June; storefront closed and locked. Associate called me 1.5 hours later and apologized, to which I explained that behavior and responsiveness are utterly unacceptable and demanded return is completed immediately and at no cost to me. Associate also emailed office manager with complaint and profuse apologies. I also immediately emailed office manager with demand for documents and no charge for anything associate may have completed.

Office manager did not respond. 7 June (now a full three months since I started this process), emailed manager and suggested that his non-response meant that he was expecting legal action for restitution; he finally responded and offered apologies (again, hollow and way too late). Assigned case to more experienced associate about 45' south of local office. Manager suggested that there would be some sort of discount on services, but was not clear on what that number would be. One week later, manager explained that discount would be $200, but did not specify (even when asked) what the final total cost would be.

This third associate was perfect. Took about two weeks to complete work and did it all perfectly fine. Picked up (and efiled) documents on 21 June (16 weeks after first contact; >2 months past tax deadline). Even with $200 discount, bill was still $515!! Still unconscionable and will be seeking a refund for the entire amount.

Posted by Blue60


Horrible Service this year! Did tax Pro online, told her I had w2 and 1099 but had only sent w2, asked her if she needed 1099. She just did my taxes, said they were done, and i signed them and she submitted them, then she emails me after saying i need 1099! I said you already filed my taxes! She said we will have to amend your taxes, and I asked whose gonna pay for that because I paid once already, she said there would be no charge. The she redoes it, and for months the website does not work, you login to sign and it flips to the home page! finally about 6 weeks later, it works and I owe $1100 to state and get $1500 back, so I sign she files, and I pay the state the $1100. Here we are almost 3 months later and still my amended return pending! And she does not answer emails.
NEVER AGAIN.

Posted by Marsh


After trying for a month to get my taxes done at H and L block and we had gone into the office the week before taxes were due and she was. Gonna have them done and a few days later. We couldn't get ahold of her try it again. Everyday couldn't get ahold of her then she emails a week 2 weeks later and she did our taxes wrong she took our W2 it's been. A month and she has not returned it. I have never done taxes this way. We should have been able to go in and be done with our taxes. I will never ever let h and r block do my taxes nor will I let family members

Posted by Anonymous


H&R Block software failed to properly credit foreign taxes paid. When I pointed it out to them it took 6 weeks to get the support ticket to the right people and then they told me that I didn't fill out the correct form. How could I. The software is supposed to take me to the correct form.

Posted by Eric


HR BLOCK WILL ROB YOU!!!
DO NOT BE FOOLED!!
HR block advertised and I was led to believe that if I had less than three W2 forms, my fee would be $85.
I presented one W2 form with less than three months of work BUT HR block charged me $175.
I feel so taken advantage of that I cried afterwards

Posted by 100 west Littleton blvd


Rude and $459 expensive - no wiggle room to pay fee for one entry
100 west Littleton 80120

Posted by Robert


Hr block software is horrible . Cannot efile federal form 5 times and cannot efile ny state tax return if you live in nj

Posted by Not happy


I was very disappointed with my experience this year. It was my first year filing as a widow so I knew I would owe. I could not understand her and had to keep asking her what and she would not speak up. Also she did not use the extra screen so I could see what she was doing. When it came time for taxes to be paid I ask if I could pay by credit card and she said yes. She did not tell me there was a huge charge for it. She claims she did. She just said to late it's been done. I ask her how to increase my deductions and she said she didn't know. Have used H&R for many years and always been pleased.

Posted by Disappionted


I waited almost 2hrs in the seating area to get my taxes filed ,But I sat down for about 20minutes and was charged 464.00 for simple filing no deductions no itemizing, I was told because I file for child tax credit this was the price .Well this years child taxes credit was only 1500 and 464 of that went to H&R Block. When I say never I mean never again.. If you was going to charge this kind of money it should have been told before you sat down. I learned my lesson ask question first. Always

Posted by Can't believe it...


The franchise owner in our area shared with me his views on the correlation between how women dress and who is responsible if they are assulted after rambling on about his daughters moving away. I simply wanted to file my taxes in peace but was faced with deep concern for the women who for this man considering I spent all of 30 minutes there and was faced with this type of sexism. I'm saddened to hear the view still expressed today however I respect everyones freedom to have a view. However found it very off putting in a place of work and as a representative of a brand. I just wanted to over pay and leave. None of my questions were answered.

Posted by Erica


HR Block is a total scam. Their DIY service purposely pushes additional products that are not needed and when you don't purchase said products you end up with a supposed system error that forces you to print and mail your taxes. Several calls to customer service ended in being hung up on or screaming children in the background. 10 days later I received a call from the escalations department saying that it was an error on their part but they won't refund my money and there's nothing they can do for me. In office pros are nice but the fees are outrageous! No one should be charged hundreds of dollars for a service that can be done for free.

Posted by Anonymous


Completed a mid year tax review with HR Block. Followed what we were told and at filing time were told that was mis-information and we now owe $10,000 in taxes.
I will let anyone and everyone know not to use HR Block.

Posted by Oldsnipesalot


They are supposed to take there fees from my refund and that's no problem. The problem is when you get your state refund they take every cent of it instead of part of it and the rest when the federal refund comes in. I desperately needed some of the state refund but the greedy people take every red cent!! They really suck!!!!

Posted by S10


On a scale of 1 to 10 their customer service is about a negative 5.

Posted by Anonymous


Very deceptive I made the mistake of disclosing my late husband handled these matters in the past anytime I a question he said I asked too many overcharged me to the point of embarrassment I certainly will never ever use them again and they should be investigated for deceptive and predatory business tactics

Posted by missala


HR Block online is awful for filing a return. Once you pay you are supposed to have a tax pro to review and file. What a joke! I have yet to hear back and you should hear within 24-48 hours.
I am requesting a refund and never doing business with them again.

Posted by Anonymous


Do Not Use H&r !!!! And Do Not Purchase Piece Of Mind They Do Not Honor This!!!! Terrible Company!!!they Do Not Stand Behind There Work!!!please

Posted by Bamanda


Yes I filled my taxes in feb.2022 at the H&Rblock Camden tn I haven't received anything about my refund they said they couldn't not help me the worst severs ever I've pd my refund fees and everything is there any thing I can do I need my money

Posted by Anonymous


Wrote a letter of complaint, to President about two employee at culver city office who attacked me.
To date, i have had no response - one month has passed. Tax Preparer who did rtns in Santa Monica was v nice but when i had to go to Culver City about Chg in question, svc was rotten. I got attacked by two employees

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Posted by Non-negative nelly


In response to negative comment:"Posted by Anonymous 4/10/16 5:07PM" You mentioned being charged 29.99 plus tax. The H&R Block free filing says: "Best free online tax filing for a simple FEDERAL tax return." It is clearly posted that the 29.99 fee applies to "each state return filed". You can prepare the Federal tax return and choose not to do the State return. There are literally hundreds of "free file" sites available online and everyone of them charges for the State return to be prepared. The solution is to visit the .gov site for your applicable State tax authority. There you can use their free file option using the figures off your Federal return. The increase in price above the 29.99 is because When filing your Federal or State taxes you can choose to receive your tax refund proceeds, minus tax preparation and processing fees, by selecting to use a tax refund-related deposit product provided by a bank which partners w/ H&R Block. This option has additional fees similar to the following as posted on H&R Block' website: "Federal RAC Fee $34.95"; "State RAC Fee $13.00"; and an "(Additional $25 fee for a paper check)". RAC stands for "Refund Anticipation Check".
You were not ripped off. You've just misread or misunderstood the free file option & it's disclaimer said

Posted by Non-negative nelly


In response to negative comment:"Posted by Anonymous 4/10/16 5:07PM" You mentioned being charged 29.99 plus tax. The H&R Block free filing says: "Best free online tax filing for a simple FEDERAL tax return." It is clearly posted that the 29.99 fee applies to "each state return filed". You can prepare the Federal tax return and choose not to do the State return. There are literally hundreds of "free file" sites available online and everyone of them charges for the State return to be prepared. The solution is to visit the .gov site for your applicable State tax authority. There you can use their free file option using the figures off your Federal return. The increase in price above the 29.99 is because When filing your Federal or State taxes you can choose to receive your tax refund proceeds, minus tax preparation and processing fees, by selecting to use a tax refund-related deposit product provided by a bank which partners w/ H&R Block. This option has additional fees similar to the following as posted on H&R Block' website: "Federal RAC Fee $34.95"; "State RAC Fee $13.00"; and an "(Additional $25 fee for a paper check)". RAC stands for "Refund Anticipation Check".
You were not ripped off. You've just misread or misunderstood the free file option & it's disclaimers

Posted by Peach


H & R Block got me the best refund compared to other tax pros ,i have been going to them for over 10 years and wouldn't trust anybody else to do my taxes, the woman who has been doing my taxes for the past few years knows my tax history knows me and doesn't just treat me like another customer she takes pride in what she does listens to my concerns,questions and does everything possible to get me the biggest refund .

Posted by MK


Excellent customer service. Efficient, patient, and thorough service members.

Posted by LUVMEHRBLOCK


HR BLOCK HAS GREAT CUSTOMER SERVICE AND THEY SEEM TO BE VERY KNOWLEDGABLE.....

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Posted by Lola


Recently worked there and quit after a month due to arrogant tax pros who speak at you rather than to you. One had the audacity to whistle at me like a dog to get my attention in front of a customer. Who does that?! The individual on question processes the majority of returns so nothing will never be said to him which speaks volumes about H&R Block as a company. I will never use H&R Block after this experience and have made sure everyone I know is aware of how the company actually operates.

Posted by Anonymous


I used to work for them. They had no scruples. Enough said. Alot of what they did was quite depraved and also illegal. So glad I'm gone. And doing this in my own little way, amongst others, to fight against them.

Posted by ihate h&Rblock


Well for one I used to work for this company for 3 years and then all of a sudden they let me go due to a customer complaint .But the office leader at the central city blvd office in galveston texas steals from the company doesnt know what she is doing she cant even do a 1040ex by herself. SHE KNOWS NOTHING and as an office manager WOW what a mistake. She illegally puts in the peace of mind without asking anyone if she wants it or not. They charge ya a fortune and get new tax pro's there that know nothing at all . BEWARE

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