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HSBC

Customer Service Ratings and Comments

HSBC is ranked #221 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.20 out of a possible 200. This score rates HSBC customer service and customer support as Terrible.

NEGATIVE Comments

40 Negative Comments out of 40 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 40 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • I have called reps two times in regards to a charge that shouldn't show up. BOTH times the reps said they would take care of it (one even said she "promised" to do it, yea right) and it is still there. All I want to do is pay off the card and cancel it but I am not to excited about giving them money I do not own anyone. Meanwhile interest is sure to accumulate because they aren't doing what they said they would. This is bogus.

    Anonymous 3/8/10 2:49PM

  • I am HSBC credit card customer since last 14 years. Initially their service was impeccable but now its useless and thoroughly unprofessional. I cleared my credit card outstanding but they have still managed to come up with a hufe outstanding figure and no one is willing totalk to me on this ....

    Anonymous 3/2/10 2:00AM

  • I called and asked to have my statement sent to me through mail and I get this extremely rude girl on the phone who asks for my account number before I can say that I want her to use my social to pull up my account. I say I dont have it and she starts talking over me so I just keep talking saying "Use My Social" and finally the rude woman hears me. She looks it up and I start telling her that I just want HSBC to send me a copy of my statement because I need it for court they sent the latest statment to the wrong adress. So Rude girl starts talking over me in an extremely p.o.'d voice saying "We Aren't Going To Send You a Statement. We Just Sent one in December." So all politely I say, "Mam, what your saying is that there is no way you can send me a copy of the original statement?" And I thought it was impossible for her to be even more rude than she was already being but The Chit proved me wrong. I told her it was fine I'd call back later with my account number and attorney. She says "Excuuuse me? WHat did you say!?" She thought I'd finally given up and started using profanity. lol So I repeated my earlier statement about calling back and she still kept being rude and hung up on me saying. "Yeah, You do that." What the Heck? I want her to get repremanded or something I mean sheesh what was her problem? I wasnt angry. Didnt even raise my voice or use profanity....HATE DAMN CALL CENTER CUSTOMER SERVICE PEOPLE!!! UGHHHH!

    hsbcCSsux! 2/23/10 1:22PM

  • I have a mortgage on a second home with HSBC which sustained water damage from a ruptured pipe 6 weeks ago. The insurance co. issued a check in my name and HSBC. The HSBC insurance dept deposited the check but now it seems I will have to jump through hoops to get them to release the funds to pay my contractor. The processor has yet to work on my file. It was my understanding 1/3 of the funds would be disbursed immediately, yet they are giving me a target date of the 1st week in March. The remaining funds will be disbursed after satisfactory inspections of the property.Is this going to be like pulling teeth? At this rate it will be months before the work is completed, yet the contractor is supposed to do all this on his own dime?

    Anonymous 2/16/10 5:54PM

  • Well, 15.00 to realize HSBC is the worst bank in the world isnt too bad. I'll never do biz with them and from the look of this site and others, I dont know if they have any American customers left.

    So, I go to pay my CC online on Friday. However, I learn that Monday is a freaking holiday, not for me, but for the BANKS ! My payment wont post until Tuesday it says so I call them and speak with 2 nice Indians who both tell me that's their policy and I will be billed the late fee. BECAUSE THEY ARE CLOSED. Funny.

    I had to make a "phone payment" which apparently, is an expensive proposition (15.00) in this day and age.

    I got this stupid account through Best Buy - with ZERO percent interest for 18 months. Banks will always get theirs. It's just a legal scam.

    Any biz using HSBC will not have me as a customer. Good riddance.

    Billydog 2/12/10 12:23PM

  • To speak to someone who spoke decent english I had to ask for a supervisor three times. The first rep hung up on me. I'm just trying to change my due date by a week and he says that until all the new regulations go into effect in July they can't change anyone's due date. Seriously?

    sas1981 1/29/10 9:39AM

  • HSBC took out a monthley payment twice and I can't contact them whatsoever. Every time I try to call and enter my account number it tells me it's invalid, which is interesting because it lets us log in and pay our bill with the number I entered. There is not an option to even speak with a representative. We have had problems with them since the beginning of our loan period and I refuse to use them in the future.

    anonymous 1/28/10 3:49PM

  • trying to change my payment dates for my auto loans can't talk to a human from any country how they got to the size they are.is beyond me seems they don't care once they got you as customer this is wrong they should have there banking license pulled in the u.s. they must think that a computer phone is the answer to everything.

    bert kerr 1/28/10 2:35PM

  • I've spent nearly an hour trying to get a hold of bank rep to change my address in Saratoga Springs NY, to no avail. Obviously you can't speak a real person any more!!!!!!!!!!!!!!!!!!!!!!!!!!!! This really sucks. Especially when this is just a normal transaction. I'm shopping for a another bank. This type of crap ticks me off. HSBC Corpate Call Thanks for nothing.

    Anonymous 1/26/10 11:57AM

  • I find the service really impersonal. I wanted to change my mortgage to interest only for a few months while I sell my flat. The mortgages service people told me I had to go into branch. However you can't phone the branch for an appointment direct you have to call the central helpline who email the branch and get them to call you. After three months and sixteen separate phone calls I gave up trying and went into my local branch to make an appointment in person. On the day of my appointment the financial adviser said "oh, I can't deal with this. you have to do it by phone." and wouldn't even discuss it. He gave me a new number to call which I called, only to be told that I had dialled the wrong number and that this was a service for people in financial difficulty and as I wasn't in financial difficulty I should call mortgage services. I tried mortgage services again and then absolutely swore blind that only the financial advisor in branch could authorise my request. I gave up - which I imagine is what they really wanted. I then asked for a number for their customer complaints service and was told that the service did not take calls and I had to wrire a letter or email! absolutely useless.

    Anonymous 1/22/10 3:18PM

  • Worst Customer Service ever! I cancelled my CC with this POS Bank!

    Anonymous 1/13/10 12:12PM

  • I questioned the CSR rep about the fact that their online payment center enters a payment date +1 of the current date. In my case, this put me into the weekend, which is not part of their 1-2 business time period to post the payment ( Also on webpage it stated 1-2 days, on another 2-3 days).

    I asked to speak to an officer, explaining that they were not a 1st class bank. I now realize that they are headquartered in the UK, where their is a 'class' system and you have to be a member of the aristocracy to get
    positive action.

    This is a bank that is allowed to operate in the USA and they should have USA customer service. I could not find where they are charted in the US to complain to the state or FDIC banking dept.

    sendthembacktothequeen 1/8/10 8:44AM

  • I TRIED TO REPORT SUSPECT IDENTITY THEFT AND I FINALLY GOT A HOLD OF A LIVE VOICE AFTER WAITING FOREVER.AFTER SPEAKING TO ONE PARTY IN THE PHILLIPINES FOR 45 MINUTES,SHE THEN GAVE ANOTHER CONTACT NUMBER. I TRIED THAT NUMBER ALSO WITH NO HELP AT ALL. THEY KEPT ASKING FOR THE ACCOUNT NUMBER. I DON'T HAVE IT BECAUSE I EXPLAINED I'M NOT THE THIEF WHO OPENED THE ACCOUNT. THEN THEY WANTED MY SOCIAL SECURITY NUMBER. NO THANK YOU. THIS HAS TO BE THE WORST CREDIT CARD CO. IN THE WORLD.HSBC CAN PAY FOR THIS FRUDULENT ACCOUNT WITHOUT ANY OF MY HELP.

    Anonymous 1/6/10 8:23PM

  • HSBC has the worst customer experience and jeopardizes my identifying personal data. How is it that America is in the middle of an economic crisis and I can't get someone that speaks English on the phone?!?!

    I will be very surprised if this company survives the financial shake out... my shares will be pulled today.

    upset customer 12/29/09 8:27AM

  • HSBC customer service is the worst customer service i have ever experience before. The HSBC call center agents needs to get enough training to sit in this position. Very disappointed with the service.

    Anonymous 12/22/09 8:39AM

  • Appalling customer service via telephone at Indian call centre. Even the supervisors lack basic English communication skills and universally come across as aggressive and rude. I have switched accounts to Halifax.

    matsuperstar 12/12/09 6:08AM

  • I am not a company, I'm a 79 year old handicapped senior lady subjected to Identify Theft. I have received information from three credit reports and each have shown HSBC/Best Buy and I have not been able to get any information from any of your people. I have been transfered over and over with no help. I just want to know who approved a credit card and for what items. Can you help me. Thank you.

    Anonymous 11/19/09 4:52PM

  • THE WORST BANK EVER!!!!
    The worlds local bank my arse!!! I am a british soldier in germany which they apparently understand but everytime i have a problem they say POP INTO YOUR LOCAL BRANCH.... thats over 500 mile away!!
    action taken: account closed taking them to court over illegal charges etc!!

    daverudds 11/10/09 2:21PM

  • Useless, can never get through to the person who is supposed to be dealing with my mortgage. Everytime I get a decision, I go back and they have changed their minds.

    Anonymous 11/2/09 6:34AM

  • I'm an HSBC customer, and have sent numerous emails asking for information. All of them promise "excellent customer service" as their highest priority, but none have ever answered a question correctly. I even tried sending a written letter, which was never answered.

    I added money to my account because they promised a free Roku player if you keep the account for a specified term, which I thought was 90 days, but an email specified 60 days. But after hearing absolutely nothing about it for a couple of months, I finally got the notification to go online and sign up to get this player; it said you needed to keep the account open for 6 months (which is what the current promotion says, but mine was an older one). I asked about this, and received no answer, only that they would forward my "comments" to someone for future reference, no promise of a response. That was a couple of weeks ago.

    I'm still waiting for my notification of shipment of the player, after 2 more weeks.

    Their promotion is backfiring with me, as I plan to totally close both my accounts asap.

    winfidel 10/26/09 11:39AM

  • HSBC sent a letter cancelling my card today for non-use. That affects one's FICO score. They didn't even have the decency to notify me in advance.

    This entire credit card industry is going to suffer all of the consequences of their actions! they have harmed, and hurt so many customers. I am finished with credit cards. I'll NOT do my part to keep them in business. May they all burn in hell!
    Bob

    Finished 10/24/09 7:28PM

  • HSBC is a world class company ????!!!!
    What a f@##**G joke !!!
    I had a moron rep coughed in my ear this am , then I was transferred to 3 different reps b/4 I hung up the phone on them .
    Try to get an auto dealer pay-off on the weekend is a nightmare , when they are closed , they expect the whole business world to close / stop doing business .

    No NAME PLEASE !! 10/19/09 1:27PM

  • HSBC's service is horrible. They dont take care of customers and there are no people left in the bank.

    Everything is ruled by computers and if you want to speak to someone who can actually help you, they tell you to go to your branch.

    Of course, the problem only becomes ever more distressing as the branches dont have people in them either!

    Conclusion: HSBC is an example of compuers taking over the world. Not to mention the fact that the operate indian call centres and nobody can understand a word you're saying.

    Ive cancelled my account of 12 years and so has my boyfriend his mother and facther, my parents and we have been telling everyone we know of our many bad experiences with them so they can make up their minds if its the kind of bank they want to put their business with.

    Anonymous 10/19/09 8:31AM

  • "World Class Service"?!? That's a %!@! joke!

    Prepare to wait on hold and be transferred a few times.

    Anonymous 10/19/09 8:10AM

  • I have my 4 wheeler financed through hsbc, big mistake I will never do business with them again! I called because the web site was having some problems and I have been trying to pay my bill online for a week now, so I called customer service, they said they would charge me an additional $15 because I would be paying over the phone, I explained what was going on and they kept transfering me, I'm not cheap, if it was my fault I would totally pay the $15, but it wasn't my fault! So I spoke to probably 10 people, the short story is, "customer service" told mey iPhone sucks, so I tried a regular desktop computer, same problems, customer service says, you don't know what your doing, it's your fault, I'm not stupid and I was doing it right, so they continued to pass me around for one person to another, after 1 & 1:/2 hours on the phone, I said please just shoot me to a manager, I was on hold for 15 minutes and then they hung up on me! I called back, a lady answered, the only person who was actually decent, that wasn't repeatidly blaming me, gave me a web site, said this ones easier, I already had it, I asked for corporates # she said they don't have one! I asked how does every major company have one and you don't she said "our company is different" I finally just gave up, she then told me if I don't get the payment in by 4 they would charge a late fee! I wish I had never gotten the stupid thing and I refuse to do business with them after this.

    Anonymous 10/14/09 8:08AM

  • Extremely bad attitude towards the client as if nobody in the company cared because of the quasi-monopoly they have in Hong Kong.

    Adrien 10/2/09 2:32AM

  • This is why you can't speak to an American - All the recent promotions went to people obviously from India.

    Popular Profiles at HSBC Card Services
    Christina Peck, VP, Sr. Mgr Marketing
    Sri New, CSE
    Elgin Hero Francisco, Operations Manager
    Ajapa Gupta, Manager - US Risk Management
    Amit Panalkar, AVP Risk Management
    New Hires and Recent Promotions at HSBC Card Services
    Amit Panalkar, AVP Risk Management
    was Sr. Credit Risk and Policy Analyst, Risk Management - last month

    Suvadip Chakraborty, Analyst
    was Associate Analyst - 4 months ago

    Anonymous 10/1/09 2:22PM

  • HSBC only pretends to provide good service. It is all a facade. As long as things go right you dont see the other side of HSBC. The moment you have a problem they harass you to the point of frustration. They are experts at delaying, stonewalling, using official terms to dissuade you from being too eager.

    Sharon 10/1/09 9:56AM

  • Terrible! I've dealt with at least 6 agents and I'm pretty sure not a single one actually speaks or reads English. No matter what I said I got the same canned response-even if it made absolutely no sense as a response to my question.

    Anonymous 9/30/09 4:17AM

  • Under the guise of better security, HSBC makes it extremely difficult to reset the password and therefore operate the account. The account is locked up for 5-days while the account holder sends a fax asking to reset the password.

    There are many better ways to reset a password these days by many of the banking giants, but strange that hsbc choses the most archaic way for the reset password issue. I am sure the bank enjoys the customer's locked-up cash in the account.

    A frustrated customer of HSBC in Hong Kong (now looking to close the hsbc account)

    Anonymous 9/30/09 2:25AM

  • I have an online account; getting access to your account is horrible; do not forget a password - cos you need two; after you reset; then they ask you to call in. You cannot get thru for awhile; then account verification takes a long time with multiple and unending questions from the rep. Go somewhere else.

    Anonymous 9/28/09 4:28PM

  • I got to say this HSBC is the worst credit company in the world. I signed up for a credit card at a local retail chain the beginning of this year. I didnt get the card till 2 months after I had signed up for the card and my first statement didnt come till 3 months after signing up. They sent the priour couple months statements to a address that I didnt even put on my application and still penalized for the fees incurred when I tried to rectify the situation with them I got the run around and a refulsal of admitting fault. When I finally got the card and statements I was so fustrated I never even activated card. I have made consistant payments each month since I got my first statement and every month they cashed my checks well to my surprise a few weeks ago I get a letter saying my account was sent to collections. How can a person that makes payments everymonth on thier account on time be sent to collections. When I contacted the collection company on the matter they informed me that some payments made were not even reported to them. Talk about shady. Ive had to obtain a legal advocate to help me navigate this problem just because of all the stress and inconvience this has put under.

    Anonymous 8/28/09 9:15PM

  • The security level is appreciated at HSBC, but it becomes so utterly restrictive to actually conduct buiness at times, such as remember an old PIN number or login to online banking that it makes me want to switch and bank with someone else.

    The other major problem with HSBC is that you cannot transfer funds between your personal and business accounts!!! Ahhh! So you telling me ever time I need to transfer funds I need to physically go into the bank? I thought that was the whole point of online banking! Ridiculous. The whole point of having personal and business accounts within one bank is so you can fluidly transfer money? Yikes. Stay clear of HSBC it's why the bank is falling on it's face and others banks like CHASE customers are flocking to.

    Anonymous 8/13/09 11:44AM

  • These folks are the absolute worst. I have a Menards credit card which they administer. It has always been paid on time, never over limit and always at least double the minimum payment. 4 months ago I made my regular monthly payment and then wanted to check on something. Imagine my surprise when I signed in and discovered that my max had been lowered to within 35.00 of the outstanding balance with no notification of this action. Fortunately I was able to make a payment that posted to my account the day before they calculated interest, etc for the account and avoided an overdraft charge. The bottom line is that Menards has lost a customer. I will have the balance paid shortly and will now drive the extra distance to shop at home depot.

    old_bill 8/5/09 2:34PM

  • I have never been able to speak to a single person in their credit card division who has even an average command of English. I was the type of customer they made money off of without incurring any risk. I was never late, usually carried a small-medium sized balance and was a customer for many years. I got so turned off by their customer service people I cancelled my account just so I'd never have to worry about dealing with such lousy people again.

    Anonymous 8/5/09 1:13PM

  • I am working overseas. About a month ago I my credit card was declined. They issued a "fraud alert". I called them on the phone and supposedly it was squared away. A couple weeks later...the same thing happened. They asked for the specific dates I would be overseas. I gave them the dates and it was all supposed to be cleared up. Now, the same thing...third time. I called tonight. The person I spoke to in India will not clear up my account unless I provide them with my full social security number.

    When I refused to do so they said that could not unlock my account. I asked them why was the "security" department asking for my full social security number...didn't they know that was a huge security risk for identity theft? Finally I gave up and told them to keep my account on hold.

    Whatever happened to talking to an American in America to service my account? Our American data is in other countries...and banks don't care as long as they save money. We are training our competition and they are taking our jobs. Soon there will be no reason for them to play middleman. They will just cut America out of the loop because we trained them to do our jobs.

    ThinkSecurity 7/4/09 7:29AM

  • I paid off a motorcycle almost a year ago and can NOT get this awful company to sign the title. It was a run around and then was signed incorrectly, after getting a duplicate title, again I can NOT get Hsbc to sign the title!!

    M 6/16/09 2:31PM

  • What does it take to speak with a rep. with hsbc. Your going down hill fast. I already closed credit cards with you and now am changing bank accts. Your drive thru bank is always down, forcing me to take money from another bank, where you wont refund my charges. On line info never accurate! And can never talk to anyone to discuss my account. Its past being frustated. Try getting a loan, forget it, 3 months into the run around, i went with another lender and was approved and closed, while hsbc was still verifying, and re-verifying. Im done.

    Anonymous 3/9/09 1:50PM

  • HSBC just lost my business. I was making double minimal payments on my Bergner's Account. I only had a $100.00/ rest was deferred until 7/2009. Bergners paid off my deferred billing prior to current amounts due. So current amounts that I should have from statement to statement to pay were charged 22.9% interest.
    Representative couldn't explain the reason only to watch my statements. I went paper less and set up monthly payments on line thru my checking account which were on time. thanks for the poor service. You won't stay in business long when you are screwing your customers. I will pay with cash at Bergners as soon as I make a purchase at the register. So I won't be screwed with your illegal credit card system. To avoid going under HSBC needs to learn how to treat their most valuable asset- the Customer!

    Gina Norton 1/12/09 5:11PM

  • HSBC makes it a bit tough to get through to a person. Why should I have to report a stolen card (that isn't stolen) just to TALK to a representative. You need to have a representative available to talk with (someone that speaks clearly and understands English). I would like to recieve a paper statement every month PLEASE for my Auto loan!

    Thanks,
    Ralph Flaeschel

    flaeschel@yahoo.com 12/31/08 11:45AM



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Customer Service
800-975-4722
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Complete HSBC customer service phone numbers and contact information at ContactHelp.com
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