Half.com Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
111 Negative Comments out of 114 Total Comments is 97.37%.
POSITIVE Comments
3 Positive Comments out of 114 Total Comments is 2.63%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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This company has no customer service skills what so ever. I went online to see how to contact someone. There was no phone number! I went under help thinking thats where a phone number would be but guess not! They even said under help to contact Customer service but they gave me no phone number. Luckily my credit card company had the phone number and I called them but because they are "an online company, they don't answer the phone". What kind of BS is that?! Never go through them againThissitesucks 5/17/13 4:49PM -
Half.com has a new scam... if you receive an empty envelope with the "item" missing, they send you an e-mail to return the "item" (which was not delivered) to the seller within 7 days (with a tracking number). If you reply that this is totally stupid, they wait 7 days and then refuse to refund because you did not follow their instruction to return the "item", which will now be redefined to be the empty envelope. New Helf.com rule #1: don't use half.com New half.com rule #2: always pay with a credit card as half dot com totally sucks.dealfish 5/10/13 4:40PM
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I advise against trusting this company. They are definitely not concerned with the customer, customer service or protecting the security of customer's private information. I am a police officer investigating a credit card fraud case, and I have tried to contact this company for investigative purposes in every way possible. (phone,e-mail and fax). No one will answer or respond to any communication. Sadly, e-bay, their parent company, doesn't care either. Warning: If you trust this company with your personal financial information....you are at risk!!Anonymous 4/11/13 6:51AM
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I purchased a book on your website for $150.00 and my money was stolen because i never recieved the book...your company could care less because you have no phone number to contact someone for this reason...your a scam and I will tell everyone i know to pass the word on...your website is scum and I hope you all rot in hell for stealing from people.Anonymous 3/14/13 7:32PM
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worst online company ever, I do not recommend any purchases on this site. I sold a book for 20$, and after i had sold it someone else tried to buy it and had sent a payment of 24$ towards my paypal. So i told the second person that i had already sold it so she could cancel her payment. Well half.com took the pending 24$ out of my paypal and additionally took another 24$ from my personal bank account. Now i have to wait several weeks to see if wells fargo gives me my money back.ddrios1992 3/11/13 12:33PM
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I orded two book . Only one came in and another never came was this book expensive. I never will buy book at half eBay .com . Because the seller no good contract with the custsomer.Jkk081993 2/26/13 7:29AM
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I sold a customer an xbox 360 game on Half.com and the payment took 3 WEEKS to get to my account and I had to wind up issuing the customer the refund since I did not ship the product since I did not have the payment so I could ship the product. I submitted the refund 3 WEEKS prior to the funds coming to my account. I contacted customer service regarding why my customers payment did not come to my paypal account and they did not give me any help regarding why my payment was pending. Customer service hung up on me and I spent 5 minutes waiting to speak to a representative and they were not of help.Angrycustomer 2/21/13 1:04AM
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Wish i would have read these reviews before i ordered my books. I ordered two textbooks from Half(a$$).com a month ago. I received one no problem the second never came. I could not contact the seller or company. I then called ebay to have them transfer me and they said there are "no phones at the company" you can only email them. I asked what if the computers went down how would you get a hold of someone at half.com the the phone went silent because the lady could not answer the question. I am asking everyone to boycott this site all together it is a ridiculous joke of a company and ebay should be ashamed to have there name associated with it. Now my money is tied up with them and i cannot afford to purchase the book i need elsewhere without it. THANKS FOR NOTHING you shoould change the website addressTurd McGee 2/8/13 2:59PM
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Customer Service STINKS. I won't ever use half.com again. I placed an order for 6 textbooks and submitted it and was told a fatal error occurred with my order and to try again later. I did and that sale went through. Turns out BOTH went through and all 12 textbooks (double) arrived after I cancelled the first order through customer service (within 10 minutes of receiving the email that both orders went through). Turns out they were never canceled even though someone at half.com "assisted" me. Never again. Now I have to pay to ship the second set of textbooks back even though it was THEIR error. I will buy my books elsewhere from now on. I learned my lesson. Wish I had seen this site sooner!karen 2/5/13 6:35AM
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Your customer service stinks. I will not do business with a company that does not have the option of speaking with a live person. I have a disputed charge and they want me to fax my full card number and government ID to them so they can research this charge. You have to be kidding me. I called my credit card company and told them to reverse the charge. They are fools not to have an easier way of contacting customer service. I will never do business with half.com.Anonymous 1/31/13 6:31AM
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Horrible place to buy at. I tried looking for a "Contact us" or Customer Service in the website but I had no luck. I had to google it to find it. My checkout was not able to go through but it seems they already charged me for it...TT 1/28/13 2:21AM
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It is terrible not to be able to phone contact Half.com for account assistance. I have been a seller on the site for several years and when you need help you need it now.Anonymous 1/25/13 9:49AM
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This is company do not have anyone to answer the phone, it's nothing but a recording. Well, I WILl NOT use this company again. I reaaly wanted to make an order but I was having problems and I couldn't even reach NOONE!This company really need to get it together and show GOOD customer service! );special42 1/16/13 1:03PM
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I truly regret selling my son's textbooks on here given the fact that I already shipped them and the website will not let me enter my checking account information so that I can be paid. Apparently the only way to be paid is by direct deposit to a checking account. I guess I am out of luck and out over $200 since e-mails to customer service go unanswered and there is no way to talk to a live person. I will never use half.com again.Anonymous 1/11/13 11:59AM
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Half.com is awful. I filed a claim with them well over 10 days ago on a book that arrived not as described, due to refusal to adjust the price by the seller, and I have failed to hear from Half.com, although they claim they will get into contact with customers within 72 hours. I have spent the last hour filing a BBB of Silicon Valley report, an Attorney General report, and finally a FTC report. Their physical address is . If you are having major problems as well, I suggest you file your own reports.turnc 1/6/13 1:21PM
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I ordered from 6 different people at the same time. The shipping info said I'd receive it ALL by 12/11/12(I ordered it on 12/1/12) and received it all promply, except one. When I checked it out, somehow the date went to 12/11/12-12/21/12!! I sent an email to the seller on 12/12 asking for SOME form of confirmation and have yet to receive anything back! The thing is coming from ACROSS TOWN for Pete's sake!!! Tried to call eBay, but no real answer!!! Very frustrating!!naenae1968 12/14/12 4:36PM
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Half.com is a joke of a business, and I will NEVER order from them again. I thought it was all over- finished the terrible trouble of renting textbooks from them last August (strange charges, other issues)--BUT it was not over. Apparently a book that was out of stock, never shipped to me, and refunded to my account is still on my account and I have been receiving email notifications to return it in two weeks. When I contacted "service@half.com," "Ophelia" wrote back "acknowledging" my issue and telling me that another book I had ordered is what I received the notification about (yeah...but the book that I never got was also in the notification). She went on to tell me that if I never received that book as well, I should contact the seller (which she just acknowledged had never written back to me about the book I never got). Then she complimented me on my professionalism "with the issue." So in a nutshell, she was telling me I was delusional and had never been receiving notifications about this book I never got, and that I was imagining seeing it STILL on my account.
If she doesn't respond to the other email I just sent (asking her to take the book off my account basically) I am really just going to report half.com to the BBB. Not that will do much, but since half.com has no customer service department (that does anything to address issues), that's really all I CAN do.Anonymous 12/11/12 8:29AM -
I have not received any money on my account. It's the 15th and I sold a couple items like a week ago and do not have any deposits in my checking account????Kev369-369 11/17/12 6:27PM
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DO NOT purchase textbooks from this site. I was unable to retrieve my password to access the shipping label. There is no one to contact by phone. It's just an endless stream of e-mails. The password reminder feature does not work. Very frustrating.Anonymous 11/6/12 11:09AM
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I will never use half.com again. I sold a book on their site. About 2 months later the e-mailed me and told me they were debting my account for the cost of the book because the buyer didn't receive it. I checked with the buyer who had recieved the book and didn't file a claim. I forwarded that e-mail to half but they said unless I provided a tracking number they were debiting my account. Last week they debited my account. They do not have a phone numebr to call and talk to anyone and eventually stopped responding to my e-mails.Anonymous 10/15/12 3:00PM
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I have been a seller with half.com for years with a feedback rating of over 700 positive comments. Apparently this meant nothing to them when I reached out for help with a buyer. I sent the buyer a brand new, pristine book. They then claimed that I sent them a ragged, water-logged copy of the book, sending photos of a book that was clearly not the one I sent. Half.com sided with them and deducted $70 from my account. The buyer's sent me back the copy they sent pictures of and kept my brand new copy. Mind you, this book retails for $150 and they totally scammed the system, screwing me in the process. Half.com has still not replied to my complaints about how this was handled.Anonymous 10/2/12 1:27PM
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I am trying to list books to sell, and the continue button takes me nowhere. Thereis no other button to push, so I am frustrated! Customer Service did not reach a live person, so was no help. I hoped that Monday would bring better luck, but so far I cannot list my books. Please repair this problem!PAM 10/1/12 9:37AM
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I wish that I had looked up the reviews on this company before I ordered my Text Book. They deducted money from my account and I never received my book. Well now its time for Midterms and that really sucks!! I contacted Ebay being as their name was all over it and they said they are affiliated with them but could not help me. This was my first and Last time ordering anything online period. Half.com is awful!!!TN 9/28/12 3:04PM
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Don't know how this entity of EBay is still in business. Send book to customer, no problem. Send book through 'sell it now' to customer, no problem. Do 'instant sale' to half.com - BIG TROUBLE. Sent book same day as quote w/their label, website saying they have not recvd it - LIE!!! It was their label, no way address is wrong, etc. Sent through post office, no way it disappeared on way to USPS. I would love an explanation from them on this one, expensive books mysteriously vanishing. First thought - they don't have the money to pay for the books they are retrieving through instant sale, they are trying to buy time so they don't have to do the 15th as a payout, Please - I am a couple of states away from KY and in 6-7 mailing days they don't have it - I'm calling foul! I urge anyone w/similar experiences to contact your Attorney General for your state, they protect consumers from bogus sites like this...DisappointedinHalf.com 9/17/12 3:42PM
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So bad, it's ludicrous. They have no phone support, and only interact via e-mail. Yet they have declined to respond to my e-mails, instead sending an automated response that apologizes for how busy they are. It's been weeks and I still haven't gotten a response. I called eBay to discuss a transaction problem on half.com, and they informed me that they "know nothing about half.com," that "there is no direct number for half.com," and the only thing they can do is have half.com call me back (so wait, isn't that phone service?). They then kindly followed up with the fact that they can't guarantee this call back. Um, okay. So half.com customer service is basically a magical unicorn.Anonymous 9/11/12 4:15PM
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I Had Excellent Service And Packaging. Thank You Half The Cost Of Amazon With The Shipping. Will Use Again. I Will Post On Facebook. Marge Lmarge 3/2/13 6:39AM
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I am amazed to see half.com on here with low ratings. I have used them for years, with hundreds of purchases from dozens of users. I have had 2 or 3 small problems and they were resolved quickly.
It seems that many of the negative comments come from one time users; people who never gave half.com the shot it deserves.
It is by far the best place to buy books, movies, Music, CDs, DVDs.
Just be aware of the sellers rating and don't try to get something for next to nothing.oldeturtle@gmail.com 6/10/12 6:00AM -
never had a problem with this companyAnonymous 3/6/11 4:31PM
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