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I go to Hallmark area for my cards because they are the best cards to mail to family members.
I bought 7 Valentine cards at 3.00 each, I address them and lick them to close card, Well guess what your glue is worthless, have you changed glue factories? Dissapointment because I had to close them with scotch tape, so tacky..Please look into this matter. I purchased them at Wal Mart in Las Vegas, Nv. on Boulder Hwy..I know I will never hear from you and you will probably file me in trash basket.. Hope someone cares..Jennie Luna-cookJennie luna-cook 2/11/13 4:51PM
Took a 2012 ornament back to store. I did not have receipt, but an in store credit would have been fine. Because the box had a spot on it, she wasn't and didn't give me a thing. If Hallmark is that picky about their Hallmark boxes you all might want to rethink your packaging. The reason I wanted to return the ornament is because we took a trip and I got a 2012 ornament as a gift for myself. I am not very happy with you return policy when it comes to ornamentsornament 11/29/12 7:58PM
To whom it may concern:
I was sent a coupon stating "Buy 2 Hallmark cards and get 1 free" which I took to a Hallmark store on Mentor Avenue in Mentor, Ohio at approximately noon on Nov.6. I was told by the salesperson that I couldn't use it on my selected 3 cards because "the owners are interpreting it to mean holiday cards only." Nowhere on the card did it stipulate this. Because I was so angered at the irrational response I chose not to purchase any of the cards. Is this "interpretation" of the coupon up to the store owner or determined by the Hallmark Corporation? Regardless, the store lost my sale. And Hallmark, which has always been considered a top-notch brand and company in my book, has fallen several notches. Please clarify this situation for me. If necessary, I can send along more info along with the unused coupon.
Thank you for your time and consideration,
Jean BonchakJean 11/7/12 6:13PM
I had a terrible experience with the Hallmark rewards, platimun level after I was in the hospital off and on for several months and was unable to purchase a Hallmark Card.
When I went online to see what my rewards were, I found out that they closed my account. ONline, IT QUOTES THAT AFTER TWO YEARS BUT IT WAS ONLY SEVERAL MONTHS FOR ME. BEING UNABLE TO PURCHASE A CARD AFTER BEING IN THE Beatrice (NE) Hospital and the BRYAN LGS AND Mcdonna REHABILATION HOSPITALS IN Lincoln, NE., I THINK IT WAS DEFINITELY UNFAIR TO CLOSE MY ACCOUNT FOR THE CROWN REWARDS CARD!!!!!Husker Lady 7/17/12 8:49AM
My experience with the Hallmark store # 19 in Lima, Ohio, was not so good. The sales person would not take any returns unless it was bought in that store. The store smelled of strong cigarette smoke which was emanating from a storage area in the back of the store. (inside smoking is illegal in Ohio). I think Hallmark needs to check up on this store and the people in it. As for me; I will not go back!Itsanightmare 5/5/12 1:37PM
Hallmark Gift Books (record-a-book). Expensive product. Recording, even following all instructions, was tinny. Bad sound quality. Nothing like company's sample recording. (The customer/reader records over the sample.)
The customer service person would refer me to no one in the company who knew how to solve this. The company's only remedy was "take it back" to store, an inconvenience to me.ServicePro 11/21/11 12:46PM
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I received great service at the last Hallmark store I visted, but they did not have the specific sympathy card which I had purchased at another Hallmark store before. Reasonable; maybe you no longer carry that sympathy-in-the-loss-of-your mother card. I didn't find it & had to select something else. I also would like to see a better selection of men's birthday cards - something with meaning written inside and something different on the fron pther than a sailboat, mountains, wildlife, golfing, etc. For that special uncle, nephew, male friend, cousin, I like a card with more imagination as to message & my relationship with that person - not just something funny or bland .
Thank you for the opportunity to comment.
BethZAnonymous 12/10/12 5:59PM
I tried to go on Hallmarkvisit to complete a survey but I am unable to find the website. I visited the Glastonbury, CT store the past two days looking for birthday gifts and the staff was wonderful. The store is huge and beautiful and it is a pleasure to shop there.
Thank you, a Happy Customer!Anonymous 5/6/12 6:18AM
I had an exceptionally wonderful exprience, on 01/02/2012, at the Cumberland Mall Hallmark Store #74. I was running late on purchasing a rather unique gift and card for a close friend who was being honored for service at his church. Rather than waste time trying to find something myself I thought I would ask for assistance. Though very busy, one of the store employees saw me waiting and asked if they could help me. I explained what I needed and she led me to the gifts and cards that were the perfect fit. Actually, two ladies helped me. Their names were Geri and Donna. They were great & I know where to go when I need friendly, quick, and competent customer service. Thanks so much for making my shopping so easy. Chuck from Hopewell, N.J.Anonymous 1/7/12 2:24PM
this is a great store to shop in there is always a variety of cards to choose fromAnonymous 10/15/11 7:41AM
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BOSTON 3/17/13 5:27PM
the cards are beautiful
Anonymous 10/15/11 1:57AM
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