Hallmark Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
6 Negative Comments out of 10 Total Comments is 60.00%.
POSITIVE Comments
4 Positive Comments out of 10 Total Comments is 40.00%.
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I go to Hallmark area for my cards because they are the best cards to mail to family members.
I bought 7 Valentine cards at 3.00 each, I address them and lick them to close card, Well guess what your glue is worthless, have you changed glue factories? Dissapointment because I had to close them with scotch tape, so tacky..Please look into this matter. I purchased them at Wal Mart in Las Vegas, Nv. on Boulder Hwy..I know I will never hear from you and you will probably file me in trash basket.. Hope someone cares..Jennie Luna-cookJennie luna-cook 2/11/13 4:51PM -
Took a 2012 ornament back to store. I did not have receipt, but an in store credit would have been fine. Because the box had a spot on it, she wasn't and didn't give me a thing. If Hallmark is that picky about their Hallmark boxes you all might want to rethink your packaging. The reason I wanted to return the ornament is because we took a trip and I got a 2012 ornament as a gift for myself. I am not very happy with you return policy when it comes to ornamentsornament 11/29/12 7:58PM
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To whom it may concern:
I was sent a coupon stating "Buy 2 Hallmark cards and get 1 free" which I took to a Hallmark store on Mentor Avenue in Mentor, Ohio at approximately noon on Nov.6. I was told by the salesperson that I couldn't use it on my selected 3 cards because "the owners are interpreting it to mean holiday cards only." Nowhere on the card did it stipulate this. Because I was so angered at the irrational response I chose not to purchase any of the cards. Is this "interpretation" of the coupon up to the store owner or determined by the Hallmark Corporation? Regardless, the store lost my sale. And Hallmark, which has always been considered a top-notch brand and company in my book, has fallen several notches. Please clarify this situation for me. If necessary, I can send along more info along with the unused coupon.
Thank you for your time and consideration,
Jean BonchakJean 11/7/12 6:13PM -
I had a terrible experience with the Hallmark rewards, platimun level after I was in the hospital off and on for several months and was unable to purchase a Hallmark Card.
When I went online to see what my rewards were, I found out that they closed my account. ONline, IT QUOTES THAT AFTER TWO YEARS BUT IT WAS ONLY SEVERAL MONTHS FOR ME. BEING UNABLE TO PURCHASE A CARD AFTER BEING IN THE Beatrice (NE) Hospital and the BRYAN LGS AND Mcdonna REHABILATION HOSPITALS IN Lincoln, NE., I THINK IT WAS DEFINITELY UNFAIR TO CLOSE MY ACCOUNT FOR THE CROWN REWARDS CARD!!!!!Husker Lady 7/17/12 8:49AM -
My experience with the Hallmark store # 19 in Lima, Ohio, was not so good. The sales person would not take any returns unless it was bought in that store. The store smelled of strong cigarette smoke which was emanating from a storage area in the back of the store. (inside smoking is illegal in Ohio). I think Hallmark needs to check up on this store and the people in it. As for me; I will not go back!Itsanightmare 5/5/12 1:37PM
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Hallmark Gift Books (record-a-book). Expensive product. Recording, even following all instructions, was tinny. Bad sound quality. Nothing like company's sample recording. (The customer/reader records over the sample.)
The customer service person would refer me to no one in the company who knew how to solve this. The company's only remedy was "take it back" to store, an inconvenience to me.ServicePro 11/21/11 12:46PM
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I received great service at the last Hallmark store I visted, but they did not have the specific sympathy card which I had purchased at another Hallmark store before. Reasonable; maybe you no longer carry that sympathy-in-the-loss-of-your mother card. I didn't find it & had to select something else. I also would like to see a better selection of men's birthday cards - something with meaning written inside and something different on the fron pther than a sailboat, mountains, wildlife, golfing, etc. For that special uncle, nephew, male friend, cousin, I like a card with more imagination as to message & my relationship with that person - not just something funny or bland .
Thank you for the opportunity to comment.
BethZAnonymous 12/10/12 5:59PM -
I tried to go on Hallmarkvisit to complete a survey but I am unable to find the website. I visited the Glastonbury, CT store the past two days looking for birthday gifts and the staff was wonderful. The store is huge and beautiful and it is a pleasure to shop there.
Thank you, a Happy Customer!Anonymous 5/6/12 6:18AM -
I had an exceptionally wonderful exprience, on 01/02/2012, at the Cumberland Mall Hallmark Store #74. I was running late on purchasing a rather unique gift and card for a close friend who was being honored for service at his church. Rather than waste time trying to find something myself I thought I would ask for assistance. Though very busy, one of the store employees saw me waiting and asked if they could help me. I explained what I needed and she led me to the gifts and cards that were the perfect fit. Actually, two ladies helped me. Their names were Geri and Donna. They were great & I know where to go when I need friendly, quick, and competent customer service. Thanks so much for making my shopping so easy. Chuck from Hopewell, N.J.Anonymous 1/7/12 2:24PM
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this is a great store to shop in there is always a variety of cards to choose fromAnonymous 10/15/11 7:41AM
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The tuesday before Valentines Day I took my girlfriend for a management interview to the store in Towson Town Center. She was a little nervous because she had over 30 yeaars in retail experiance all Hallmark and Carliton cards and yet they were putting her though a number of interviews,just like jumping though hoops. As she waited outside the store for the interview I went inside just to check things out.I walked around the store for approxamently five minutes and just what,even though their were four people in the store no one, I repeat, no one ever came over and asked if I needed help. I did I mention that this was the home store for the District Manger, the same D.M that had the first interview with my girlfriend. I also worked for Remembering You Hallmark in Columbia and had a great experience. I believe that minds were made up. I question whether age was an issue and whether they truly want people who can think on their feet or as it semms withl this D.M or younger folks who just go YES.
BOSTON 3/17/13 5:27PM
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great company to work for
the cards are beautifulAnonymous 10/15/11 1:57AM
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Hallmark Jewelers to shut doors Albertson's and Transcom call center closed earlier year. A dozen or so stores still survive, including Foot Locker, Foot Action, Home Sweet Home, Hibbett Sports, Anna's Linens and H&R Block. Across the country, shopping malls are a hit or miss ... Hallmark Greeting Cards for the 'Final Goodbye' It took Holliday a year to engage the greeting card distributor on the topic. At first she called Hallmark directly, navigating unsuccessfully through several layers of customer service, she said. Next, she tried reaching Hallmark through personal ... Personal service still hallmark of Anadarko store George Salamy is the type that sizes, alters and gift wraps for free, and who blurs the line between customer service and service to community. While a half-dozen other independent retailers in downtown Anadarko have closed, George's continues to run ... |
