Hasbro Customer Service

User Reviews, Ratings and Comments

Hasbro customer service is ranked #15 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 97.38 out of a possible 200 based upon 23 ratings. This score rates Hasbro customer service and customer support as Acceptable.

NEGATIVE Comments

15 Negative Comments out of 23 Total Comments is 65.22%.

POSITIVE Comments

8 Positive Comments out of 23 Total Comments is 34.78%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating

  • Hasbro

    Customer Service Scoreboard

    • 97.38 Overall Rating
      (out of 200 possible)
    • 15 negative comments (65.22%)
    • 8 positive comments (34.78%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 10.0 Issue Resolution
    • 5.9 Reachability
    • 3.3 Cancellation
    • 6.6 Friendliness
    • 5.5 Product Knowledge

Add your review!

Posted by Angie


Purchased a furby as a Christmas present. The furby is defective it locks up and turns off mid sentence. The eyes lock up and the thing just stops working. Contacted customer service to be disconnected the first 3 attempts. After explaining we have changed batteries out numerous times and did the factory reset at least 6 times hoping it would work. My daughter asked for this as her main gift. Finally after reaching a person we are to make a video of the issue and how we are doing the factory reset...per service rep he evens claims that its an issue getting the video to load and link to even be seen by the hasbro employee to determine if they will replace. Once they decide it can be replaced it is 14+ days to sneak back and then get a replacement..meanwhile my daughter has to wait for her present at no fault of her own.. rep also mentioned he has taken multiple calls regarding issues with the furby toy...So Ridiculous

Posted by Angry Jedi


I purchased a Black Series Force FX lightsaber which was in no way cheap in price and in a factory sealed box had one missing small piece to the stand. Nothing major or so I thought. I created a ticket on the Hasbro website only to hear back that they do not have any replacement pieces. That was after supplying an assortment of codes and details which were not easy to figure out where to find them. Just terrible and will not be purchasing any other items from this line which I was truly looking forward to. I will just go elsewhere and pay more for better quality control and customer service. Hasbro needs to stay away from making expensive items if there is no way to ensure they can fix their mistakes. Or anything else for that matter.

Posted by Roy


I purchased the Haslab Unicron and it came with a missing piece. I was kind enough to offer them to just send me the digital file of that missing piece so I'll go to a 3D printing company so they could make me one. They replied saying they can't and they offered to check if they have that missing piece in stock if I will send them a bunch of documents. After I sent them everything I needed, the customer support agent, Deanna, just disappeared. I tried to email them few times and I was just ignored. They have the worst post purchasing service I've ever seen! Before purchasing they are replying to emails and very helpful. But if you have a problem with one of their products after? It's like talking to the wall.
Horrible service!

Posted by Lanny


I am definitely not pleased with the quality of the buzzworthy bumblebee set. The cost was astronomical and the toy constantly falls apart while trying to transform it. I don't even think I could give 1 star for these products. I do not recommend any transformer figurines. Complete garbage.

Posted by Anonymous


I purchased two Nerf super soaker squirt guns in March (for an Easter present) at Target. Since pool weather is finally here we opened them this week, neither one of them work, which surprises me because Nerf is always so good. Too late to return and I don't have the receipt because i never thought that they would not squirt.

Posted by Surfer463


Bought Power Rangers 6 Pack and Blue Ranger Weapon came broken. Their customer service just sent me to a Global "Care" team because they didn't want to help me, and eventually said that team couldn't help me and forwarded me on to the next "Care" team for the manufacturer of the figures, ThreeZero. They are on New Year Holiday for the next 2 weeks and they will get back with me as soon as they can. Hasbro "apologized" and thanked me for my "understanding" which just shows that companies just throw around those words and have no meaning or action behind them.

Posted by The force


One of the coolest things Hasbro is doing is recognizing that Kenner really started the line of Star wars action figures and they're putting Kenner on all their carded figures I think that is real cool one of the tackiest things I think Hasbro is doing is putting those instructions inside the blister with the figure at the bottom of the action figures feet that's pretty tacky other than that keep up the good work guys

Posted by luisperelman


I find it impossible to reach customer service - either by phone or chat or email.
I have experienced numerous problems with the newer version of Scrabble.
The older version was much better.

Posted by Anonymous


Hello. I don't know where else to go in regard to the changes to Scrabble and Scopely purchasing the App. There are hundreds of thousands of people who are absolutely going to be at a loss without the game that EA Origin supplied. Is there any way, to get this back. There are petitions (Change.org) and stories regarding how this specific app made a difference in the lives of ages. The 60 plus crowd who has no interest in the new, glitzy, childlike features will never play this game nor understand it. My 98 year old mother in law died with her mobile phone playing scrabble with her 13 grandchildren and great grandchildren. There are young (ish) people and elderly people who will be at a loss as this is so important to their daily life.

Posted by Anonymous


Why is it so hard just to get a hold of somebody? I'm trying to find out if I have an Easy-Bake Oven it came with cupcake pan and the mix came with the paper cupcake things that you put inside the cupcake pan I'm not sure from what I'm reading if we could put the cupcake holders inside the pan and bake them like that

Posted by Anonymous


Hasbro consumer care is a joke. No call back. And although their office should have been open an hour and a half ago, their message still says they are closed. Returning the extremely overpriced furby connect that does half of what is advertised. NEVER spending that kind of money on anything Hasbro again.

Posted by Dissatisfied customer


Hasbro ruins every US version of a transformer toy. Buy Takara do not waste your time with these cheap versions. Their customer service is non existent. Ppl will buy their toys anyway despite any of these negative reviews. Too bad but they lost lost at least one customer

Posted by Anonymous


Be so warned that anybody that buys or has an anamai female figure or has magazines, books, posters, comic books that depicts females thinly clad is an individual according to the Yavapai County law enforcement, Prescott, Arizona, is an individual that has a serious mental-sexual disease and goes to jail for being a serious sex offender. According to this anybody that has these kinds of items is soliciting sex with minors according to the Yavapai county police department. So warn the store managers and other it is strongly customers where these Hasbro products are distributed in Prescott, Arizona, as it is strongly implied the these kinds of items in the hands of males, who have them as collector items are serious sex offenders having a serious mental sex disease curable by medication because they are the law and the think that they know it all
Authored by a Hasbro stockholder shared in confidence.

Posted by Anonymous


Be so warned that anybody that buys or has an anamai female figure or has magazines, books, posters, comic books that depicts females thinly clad is an individual according to the Yavapai County law enforcement, Prescott, Arizona, is an individual that has a serious mental-sexual disease and goes to jail for being a serious sex offender. According to this anybody that has these kinds of items is soliciting sex with minors according to the Yavapai county police department. So warn the store managers and other it is strongly customers where these Hasbro products are distributed in Prescott, Arizona, as it is strongly implied the these kinds of items in the hands of males, who have them as collector items are serious sex offenders having a serious mental sex disease curable by medication.
Authored by a Hasbro stockholder shared in confidence

Posted by stormyone78


I bought a puzzle this week 500 piece lazy summer afternoon is the name of it , got it put together and one piece was missing the seal was not broken on the box when purchased , this is the second time this has happened in the last year , either I am the most unlucky person alive with the puzzles purchases or something else is wrong . I tried to get in touch with Hasbro co but to no avail have I received an answer to where is my missing puzzle piece.I guess I just won't purchase any more puzzle's by your co.

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Posted by YodaKYA


Absolutely amazing service! They responded quickly and sent me an easy list of the info they needed to proceed. The list was somewhat involved, so be aware that if you're missing your receipt or box you may not have all the info they require. But once I sent them that info they responded quickly and sent me replacement figures to make up for my damaged one. Even though they were able to get me the exact same figure I have zero complaints as the figures I did get were awesome and luckily ones I had been wanting to get anyway.
Highly recommend this service.

Posted by Dave


Love the Transformers Studio 86 series. The Dinobots in particular as the scale is correct. Power or the Primes Dinobots suck.

I'm sincerely hoping to see more Studio86 and especially more 86 Dinobots.

Additionally I'm a long term share holder and will continue to be as I am very happy with the stock.

Posted by Anonymous


Bought the furreal Rex Dinosaur for my daughter. Has been a great toy and works well. The dino while looks at first glance like a T-rex and has the name Rex, it is not. It is a Velociraptor. It has the 3 fingers as a Velociraptor is known for, but they are known more so for their enlarged talon on the inside toe on each foot. This makes me want to rename him.

Posted by Anonymous


First of all, it was storming while on the phone with them and they kept calling back when the call would drop. They went above and beyond my expectations. When they told me the beyblade grip was on backorder they also sent a replacement ripcord to use untill it came in. Great job.

Posted by Anonymous


I purchased JJ the Jumping Pug for my granddaughter in early October from a store that was closing that had an ALL SALES FINAL / NO REFUNDS OR EXCHANGES policy. When we got home we discovered that the toy would not work. I emailed Hasbro and explained the situation. I sent a picture of the UPC and sales receipt. They were quick to respond. After sending the back of the battery case to them, (at no cost to me) we received a new working toy.
Thank you for going the extra mile!!
M. Johnson

Posted by Cory


I am commenting not because of direct relation to Hasbro. But because of the lack of a Wizards of the Coast page, a company owned by Hasbro. When I lost my MTGO account their service was outstanding. I called, hold time was short, and the guy was super nice. He asked enough questions to make me feel that the phone system is a secure method of handling accounts, while not taking up hours of my time.

Posted by Tyler Cole


I Have Many Hasbro Toys, Mostly Board Games Such as Monopoly, Sorry, Boggle, Connect 4, Jenga, Yathzee, Battleship & So Many Others. Enjoyable Board Games & Awesome Service! I Love Hasbro!

Posted by hf1983


We purchased the Dungeons and Dragons: Castle Ravenloft Board Game, which is produced by Hasbro's subsidiary company Wizards of the Coast, from an online retailer in late April 2012. Upon opening the game we noticed an issue with our product that started off minor and then became worse over a few days. After browsing the Wizards of the Coast website we decided to contact the customer service department by email.

Within 24 hours we had a response pertaining to our issue, and within 48 hours they had dispatched replacement parts. To say the least I was blown away by the quick and friendly turnaround. Hasbro’s Wizards of the Coast customer service is truly magical.

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