Posted by Angie
Purchased a furby as a Christmas present. The furby is defective it locks up and turns off mid sentence. The eyes lock up and the thing just stops working. Contacted customer service to be disconnected the first 3 attempts. After explaining we have changed batteries out numerous times and did the factory reset at least 6 times hoping it would work. My daughter asked for this as her main gift. Finally after reaching a person we are to make a video of the issue and how we are doing the factory reset...per service rep he evens claims that its an issue getting the video to load and link to even be seen by the hasbro employee to determine if they will replace. Once they decide it can be replaced it is 14+ days to sneak back and then get a replacement..meanwhile my daughter has to wait for her present at no fault of her own.. rep also mentioned he has taken multiple calls regarding issues with the furby toy...So Ridiculous