Customer Service Scoreboard
There is no service- Have cancelled my magazines, have sent letters, tried to talk to customer service, but they do nothing. On my call to customer service they actually tried to sell other magazines! Given all the negative reviews on their site and inability to address their customers, I highly recommend you do not support their company.
It is impossible to cancel a subscription as there is no option in the website. This is appalling. There is also no notification that the subscription needs renewal so we are £30 out of pocket and wasted an hour on the phone trying to unsubscribe.
Needless to say we will never subscribe to a Hearst magazine again.
I subscribed for Good House Keeping Magazine on 13th Oct 2022 for gift for my partners birthday. I attempted to cancel the auto subscription on 8th September 2023 and was told by Hearst Magazines that my first copy of the auto subscription was sent out on 31st August 2023, "October 2023 edition" and the subscription has already been renewed at a cost of £49.99.
Your company is the absolute WORST. I will never subscribe again. You offered a free 2023 calendar with renewal. I never received it. I have called and called and you people continually LIE and say it was sent. What a bunch of CRAP. I went to the BBB and filed 2 complaints. Your company belongs on the DO NOT DO BUSINESS WITH LOG. I'm thru. I read the BBB reviews on your company and can't believe you are still in business.
I paid for Food Network magazine. I received one issue. I have emailed (only method for contact) and gotten the run around. Asked for a contact #. Nothing. They told me to contact my post office. They also said my subscription is expired. There is no due diligence done. What a waste and certainly not worth this hassle.
I did not renew subscriptions to Food Network or HGTV. I sent an email to cancel. I received bills in mail. I sent a request to please cancel, I do not want to renew. This has been going on for months. There is no way to actually contact a person... Mail and email I send is obviously ignored. I feel like I am in an actual scam.
How does this company get away with charging your credit card $35.00 for a subscription you never signed up for, I was at work and got the alert my card was charged! I spoke with my credit card fraud department and now I have a fraud case against Hearst Magazines. My next step will be a lawsuit against this company!
I am not sure what gives with your customer service, but quite frankly it sucks. You send me an email about a magazine I ordered for my son ( Car and Driver ) that he hasn't been thrilled with. When I try to get into your system with the account number and my postal code it refuses to let me in no matter what I do. Then there's my own issue with the Good Housekeeping Magazine I've paid a two year subscription on till well into 2024. You've sent me these email extra deals that really don't apply to us here in Canada because a lot of it is offers for the US only. You're now not allowing me to gain access to them because you claim I need to renew my subscription and even though I've attempted to contact you with all the pertinent information no one has responded. SURPRISE! Maybe it's time I contacted the BBB or FTC. Let's get real people. You should be answering to the people paying your salaries!
Subscribed to Town and Country last October, it never showed up, canceled and got a refund. Subscribed to Food Network at the same time, also never showed up. Paid by check - both checks promptly cashed - because otherwise you get stuck in Continuous Subscription hell. Food Network customer service rep said "Let me look and see how it is being delivered," and imagine my surprise when I was told "Your magazine is being delivered by a magazine delivery courier service." With both subscriptions, I added a Post It on the check to say "this must come by USPS, not delivery couriers," because those never work where I live. So now Food Network has also lost a subscriber and is sending a refund. And now I also know why my Veranda magazines never showed up.
I just tried to buy a gift of a subscription to one of their magazines for my sister in law.. you can pay with a credit card, but the form will NOT let you complete the purchase withought giving them your direct debit details. I phoned and an American lady said there was no way of buying a subscription without putting direct debit details in. I said 'no way, I'll have to find another gift' what is it with these companoes that try to lock you in forever more?
CREDIT MY ACCOUNT IMMEDIATELY!!!! I will be calling customer service Monday November 16,2020 . You have gone into my account and charged $24.97 without my permission. This is sterling and therefore a fraudulent act. The magazine is Town Country. I have other magazines thru Hearst and do not want to re-new any of my prescriptions with you. Is this clear to you. I have called my attorney also about this issue. Due to you going into my private affairs I now have a problem. You owe me not only an explanation and apology but more.
Like other(s) have mentioned, I paid for multiple subscriptions months ago in advance and have received absolutely nothing. Now the customer login isn't working, except for the UK one. I don't live in the UK. They don't respond to emails, either.
Aside from really BAD writers and editors @ the car mags who are absolutely clueless, the service is horrible all around. If I choose poorly written garbage to read, that's on me. But, it is my choice, after all. This way, I can't even read this 3rd rate garbage even if I want to.
Bottom line: You suck!
Hearst has billed me for 5 subscriptions that were never ordered.I have contacted numerous times with no resolve.I have a bunch of past due bills to my credit was working on it..Well now thanks to Hearst I am back where I started.These are what I am being billed for.Oprah,Womans Day, HGLTV,Family Circle, and Birds & Bloom.
I am talking to my Attorney tomorrow.
Not recommended
I am receiving magazines and invoices for items that I never ordered and in some cases have never received, yet I continue to receive bills. There is no contact information or customer service phone numbers or email addresses on anything nor can I find anything on the Corporate website.
There are two magazines ordered by mistake and I have been trying to cancel them. County living and women's day. Your website gave me a zin-- contact information but they couldn't find any information they sent this site. Please cancel these now. It has been very very difficult to contact your company. I called was placed on hold then when it seemed like it was going through I was disconnected
Subject: Other
On November 19th 2017 I paid for a subscription to Pioneer Woman. I was charged on my credit card four times by Hearst for this subscription. I called Hearst and they credited me one subscription. My bank investigated and credited me for 2 subscriptions so I have paid for one now and I have not received the magazine. Hearst tells me it was cancelled due to non-payment, however they should have a record of one payment going through. This has been an extremely frustrating situation.
I was very, very impress with your customer service today. I spoke with Jodie, I believe and she was helpful and fixed my problem very fast. It's so nice to speak to a person, whom is from America that you can understand. Along with having a customer service that treats you with respect. Thank You Jodie for your time and effort. It's sincerely appreciated. That's five star person you have there, Hearst Magazine. I think she should get a fat raise!!!
I have read through many people's comments about getting magazines they didn't order (which often is because of other companies sending them) and subscription they are getting because of sweepstake entries. Wish people would read before they click buttons. It clearly tells you. I had excellent service and the rep explain things and took care of my issue.
I read several reviews and I lost hope that I would be able to solve my problem. But I was pleasantly surprised the agent answered quickly, after the recording said they were having a shortage of agents due to a snow storm. I may have waited a minute. I was very happy with my experience.
I ordered Elle through a charity for one year and paid for it months ago.The year ended and the
magazine continued to comer unwanted. I am also getting Harper's Bazaar that I never ordered.
I continue to get over due bills that I find disturbing and a waste of my time. Your representative
gave me phone numbers to call to stop this harassment. She was polite and helpful.
My subscription was renewed without me asking to renew. When I called I was told it was done automatically. The representative was friendly and helpful. She took care of my cancellation without being pushy about renewing. She did offer another magazine, but remained curteous.
I have been giving 2 different gift subscriptions to FoodNetwork magazine for the past 3 years..recently recieved a bill for the renewal for $43.94 for 2 subscriptions that were due. Checked the website and found that I could give a gift subscription for $15.and receive a free tote bag with each subscription. Phoned Hearst magazine (explained the situation to a representative, and they honored the $15.00 price for the renewals...saved $13.94--don't be afraid to ask!
Again, I am shocked to see so many negative remarks. And to all those who claim they can not find a phone number for Hearst - well I dont understand why you can't as it is listed right here on this site. And you can always speak to a live person. I do every time I call. I called today as I have been missing issues. I think it's more of a problem with the USPS rather than HEARST. But HEARST as usual was eager to help me, and since the missing issues are all sold out now, they gladly extended my subscription to make up for the missing issues. Never had any problems dealing with them. They are always nice as well. Wished I could get the same kind of service from other companies!
I have just completed a live phone call with associate from Hearst customer service re: questions about my billing between them and my bank. First of all, a live person, no automated messages. She was helpful, very personable, professional, and approachable. I love my many magazine subscripts, HGTV, Country Living, Veranda, etc & knowing their service is direct and easily in reach is really satisfying!
I am so surprised to see so many negative comments. Whenever I have had any problems, I call customer service and they are so nice and very helpful. My latest problem was that my April issue of Seventeen was delivered all torn up. I reported it online right after I received it, and expected I would receive it shortly. Well as of today, I still had not received it. So I called customer service (which I should had done to begin with) and told them what was going on. The rep was very apologetic and not only was she going to send me a replacement issue, but said she would extend my subscription an extra month as well. And that is the sort of service I have always received. My suggestion is to always call customer service rather than deal with any issues by email or at their website.
Contrary to the mostly negative comments about Hearst's,customer service,I have had a more positive interaction with them.
I had inadvertently entered an incorrect postal code(Canada) on a gift subscription and the service agent corrected it, and gave an additional magazine to compensate for the one that was undeliverable: no questions asked. Secondly, I mixed up the name of the magazine I wanted and this,too,was corrected politely and efficiently.
Thank you Hearst
I ordered Popular Mechanics as a gift; it came to me in error. I also paid the invoice but then received a bill for a higher amount! Called the 800 number and spoke to a CSR, Lindsey, who quickly sorted things out, restarted the gift subscription and applied the earlier payment in full to the new (full-year) gift. Thanks, Lindsey!
I received a letter saying that if I didnt pay my good standing was at risk. I called the 800 number and hit ## and talked to a great representative. Evidently I ordered with the understanding that I would get magazines forever and pay when the renewal notice came unless I actively canceled my subscription. I thought not renewing the subscription was canceling my membership but thats not how it works. Thanks goodness I was able to cancel on the phone. Thank you Tim - you were very patient and awesome.
Despite the comments on here, I actually talked to a nice young lady that helped me out a lot. My old address was still receiving my subscribtions from over a year ago, but she quickly cancelled that and redirected my address. I just opened a new subscription at my new address so she made it so my subscription now won't run out for 2 years! I guess I was just lucky enough to get a nice one!
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