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Nov 22,2013 I rented a car in scottsdale, arizona. Prepaid. I might add only benifits them.They punish you if you return early due to emergy. My wife became ill & is on oxygen & couldn't make the trip at this time. Nov 26,2013 I Return car only to find out that the office personal said I would get my voucher of 235.00 credited to my account. Wrong information from them. Called customer service & talked to DeLuno who was a smart a?? All his answers put me down for not reading all of their rules.Their customer service chart explains exactly what kind of company they are. How can a President or VP be happy with that. Customer service is high priority for most company or it should be on their list. A 32.1 out of 200 is unexceptable. 1.8 unanswered reachable 2.4 & Friendiness a 3.1 heard that for my own. All these scores to be a wake up call for the President to demand better of his employee.All scores are under 3 out of 10 really Hertz u need to do better if for any pride the oldest reason all.Do it for the Name & that it is the right thing to do. WHAT HAPPEN TO DOING THE RIGHT THING & PRIDE n WHAt U DO.Renegade 12/9/13 12:08PM
I will never rent from Hertz again 1st car not roadworthy - no headlights so we were forced to walk after dark. Love flying to Dallas to walk to a Waffle House then after numerous calls and constantly put on hold I finally found a rental in Mesquite, they couldn't fix the headlights so they traded cars. Now I have my money tied up for over 10 days while they research previous users toll charges. I should have gotten a day free since the car was not drivable after dark, and thanks for spending the last hour with me while I attempted in vain to correct your billing error. NEVER EVER will rent from them againAnonymous 12/9/13 10:22AM
we went to the downtown htfd office to pick up a rental we reserved a week earlier only to be told there were no cars !! Then we were told if you want a car go to Bradley Airport 25 min away!! We get to Bradley get a car only to find the car completly trashed took it any way desperate at this time now 1 hour later to be done already get back to htfd 25 more min and car is making noise back to airport we go 25 more min get another renter only make it to exit of hertz car brakes are squealing and some kind of exhaust noise turn around back to the customer service desk was told by the lady to drive car till it warms up and noise will go away finally given another car 20 more min have past get on high way attempt to adjust mirrors to see and find out driver side dont work!! Well of course back to Hertz we go 20 more min called while in route spoke to vincent whom assured us he would rectify this when we arrived inspite of all that happened allmost 3hrs later Vincent was true to his word he got us in a car that fit our expectations of a rental. Thanks to Vincent the day was saved without his assistance this would have been the last visit to hertz which we use regularly. I work in customer service and understand things happen its what you do about it that matters even more .i help clients to book reservations,RENTALS and what ever else they need all over the US so the potiential to not only lose me and my husband as clients but a unknown amount of potiential customers could have been lost. Thank you Vincent for saving the day and saving Hertz from losing a large amount of potiential customers i do suggest they look at their schedule for weekends to enssure things are done properly and in a timely manner. Thank you VincentAnonymous 12/3/13 10:37AM
You completely overbooked at the West 95th (NYC) office. We waited close to two hours. You never should have taken our reservation.
HOWEVER, DESPITE BEING INCREDIBLY LATE TO THANKSGIVING, YOUR STAFF IS INCREDIBLE. THE MANAGER WAS SUPERB. THE POOR PEOPLE BEHIND THE DESK, WHO WERE SCREAMED AT BY EVERYONE, WERE PATIENT AND KIND!
They saved your ass. Don't apologize to me. Tell email@example.com 11/28/13 11:39AM
I hired a Hertz rental car in Switzerland. While in Germany, I had a tyre blow out in the mountains, and had to drive a short distance with this as it was a narrow mountain raod with no take off. I called Hertz customer service, as there was no spare tyre supplied, and was told I could get no support, as it was Sunday. I had an important business meeting, so arranged to leave the car at a guest house, and return the keys to another Hertz depot in Germany, where I had to travel at my expense. I received no notification, until I requested an invoice. When tis arrived it showed the car had travelled an extra 10,000 km, and had damage they had debited to my credit card for $2500 Euro, with no notification. I have requested Hertz check this dispute, but have received nothing from them, no phone calls, no email. Very poor service, and last time I use them.GJB 11/18/13 3:39PM
We signed my daughter up for hertz 24/7 on the Ohio State campus. We were very excited when we found out about the program. It seemed like a great idea for a college campus with very limited parking. She needed the car for an appt/lesson off campus once per week. To say we have been disappointed in the program is a gross understatement. It is disorganized and undependable. She has now rented 7 times, 3 of the 7 she has had problems with the car or schedule. The first time she rented she reserved a car at North campus, where she is in class until 30 minutes prior to her appointment. She received a last minute text during calss saying there was not a car available on north campus she had been changed to a car at south campus. The car change made by Hertz was a more expensive rental than she reserved and she was charged the higher rate. She also missed her appt because she had to walk back to south campus. She has since picked up a car with an empty gas tank which she had to fill and a car with a dead battery which she needed to call customer service at the pick up site and change to another car. Twice she has completely missed the appointment she reserves the car for. So we have to pay for the appt and the car and we get nothing for it. Hertz has provided probably the worst example of customer service she has experienced in her life. What a short sighted business plan to waste the opportunity for all these college students who will soon be moving to the business world for the rest of their lifetime and selecting car rental companies for loyalty. Hertz is establishing a reputation which when any of them have a choice of company will put Hertz at the very bottom of the list.lasindy 11/17/13 9:04AM
So I Reserved A Rental For Nov 8th And Didnt Qualify For The Rental Because Of My Credit Even Though I Did Not Get The Rental They Still Charged My Card Of $78.30 These Ppl Are Rip Offs I Will Never Recommend Them To Anyone Ever Again I Will Be Taking Them To Small Claims Because Of This.tijuana101 11/15/13 11:50AM
I rented a car in Santiago Spain. First the unidentified clerk told me to pick the car up at the airport far from my Hotel. The clerk I went to in Santiago told me he would adjust the contract since I was sick and could not pick up the car on the date contracted. This was over the phone verbally from my Hotel in Santiago 3 days prior to pick up. When I got there the Hertz computer wouldn't alow Richard to NOT charge me the extra day. ThievesMarc 11/4/13 1:53PM
We used Hertz in July for a family road trip in the US and the details of that are as follows:
We arrived at Chicago as scheduled and were left facing a 1 hour wait just to get to the desk as we were told there were no cars available. I find it difficult to understand how with pre booked and pre-paid cars (there were no “on spec” renters in the line) and the logistics reputation your corporation has that there were no cars.
When we got to the desk confirmed our pre booking, showed my driver’s licence and credit card to the desk person we were then told that it would be another 20 minutes before we could complete the transaction as there still wasn’t any car available.
An hour later (now over 2 hours waiting in total) we were told that there was finally a car available and we could complete our transaction which involved an additional $500 charge for returning the car in San Diego, a prepaid tank of gas, a refundable $200 deposit to ensure that I returned the car on top of the hire charges that I had prepaid some months previous. On attempting to complete the transaction we were told that our credit card had been denied. You can imagine the stress levels caused by a credit card problem at the start of a 2 and a half week road trip and no car. I rang the credit card company in Dublin, to find that the reason my credit card had been denied was that Hertz in the previous 20 minutes had placed 24 separate transactions for more than $700 each on my credit card without my authorisation and before I had finally completed my rental transaction.
I had hoped that having caused the problem that Hertz counter staff would resolve it in a sympathetic and expedient way. Boy was I disappointed!
Hertz refused to cancel the illegitimate unauthorised transactions. During the next hour (now getting to three hours waiting) I had three way conversations between myself hertz desk staff and my credit card company in Dublin as I struggled to right the wrong done to me by Hertz. All on my personal cell phone and at international call rates! At one point I had the bizarre experience of talking to VISA while the Hertz employee dealing with this at the counter had a non-work related conversation with her colleagues while I was racking up considerable telephone costs.
In getting to a resolution the credit card company asked Hertz to send an immediate fax to their Dublin number stating that the first 24 transactions were a mistake. While your employee tried to do it she proved incapable of sending an international fax and at a later point proved incapable of dialling an international number. O’Hare is an international airport and your clientele in the line with us were from many nationalities. It beggars belief that none of your counter or office staff knew how to fax or call internationally to resolve a problem that Hertz caused in the first place.
Thankfully the credit card company eventually felt sorry for my family and I and agreed to repudiate the 24 illegitimate and unauthorised transactions and allow one more legitimate transaction providing I undertook to send the Hertz fax from my hotel when I got there (I still have the fax). The sting in the tail was that while they were cleaning up the transaction my credit card would still be locked out for the following 24 hours as it had exceeded the maximum number of transactions, of 20, in a 24 hour period. So I had no idea of how I was going to guarantee charges for my thankfully prepaid hotel without a credit card. Fortunately the hotel staff were sympathetic, waived the credit card requirement and sent the Hertz fax for me.
So to say that we are unhappy with our Hertz customer experience is a major understatement.
• Bad service/ Waiting 3 hours to get a car that had been pre-paid because Hertz had no cars??!!
• Clueless staff (who I admit were under severe pressure from other customers shouting at them in frustration)
• A booking system that allowed 24 illegitimate, unauthorised transactions before getting sign off which must border on credit card fraud or stupidity at the staff level, please take your pick on that one!
• Staff who were initially disinterested in resolving a problem that they caused on Hertz behalf.
• A staff member who couldn’t manage to send an international fax or dial an international telephone number.
• A bill for €42.50 for three calls on my cell phone to VISA Dublin to get me out of the problem.
• Stress and suffering for my wife, my children and I who had visions of our family holiday evaporating and being stranded in Chicago with no access to the financial instrument that could get us out of it.
This is a major disappointment for someone who has used Hertz for most of my car hire in the past.Gearoid 11/3/13 9:51AM
I rented a car in Pella,Iowa on May 15,2013
at 2:45 in the afternoon, after returning the car at 7:00 A.M on May 18,2013 with a full tank of gas, after returning home I discovered that my account was charged extra
day and $19.00 for gas. I have called no less than 10 times to get this resolved, spoked to the Co that rented the car and spoke to Brice manager of you Hertz in Pella he keeps telling me it is being handled but have not been credited for the $69.85 I have been patient but am becoming irritated. The about the delay in this refund.Shirley Keating/Ca 11/1/13 8:52AM
Used Hertz for a rental in France (picked up in Bordeaux), basically because I got a AAA discount and needed an automatic.
Bordeaux staff rude. Sign-in (train station) 2 blocks from garage. Reserved a Mercedes sedan with GPS; given keys to a Peugeot. Walked to garage and discovered it was a semi-automatic diesel minivan (7-9 passenger, no GPS). Garage staff fled. We had to drive to make our destination. No place to exchange car until end of driving trip.
Wrote letter to US customer service. No reply. Telephoned and was told they were "behind" and it could take 2-3 weeks after receipt of letter to respond. Emailed, phoned, no response. Hertz US only offered coupons for future rental (as if). Hertz France, contacted by me credit card company, said I received an upgrade vehicle, so no refund.
A 7-9 passenger minivan for 2 people? An upgrade from a Mercedes? Really?
Avoid Hertz!blueink67 10/31/13 7:20PM
I have to deal with a car accident claim with Hertz claim deparment. was provided on claim form but it never works. I called the phone# and was asked to hold. I called manay times and was asked to hold and hold .... I held for at least 20 mins each time and no response ever. Hertz really have anyone take a call through the phone #????Anonymous 10/31/13 9:56AM
I've made a complaint to Hertz Italy a week ago and have not heard from them... I'm afraid they would just ignore me? I had a very bad experience with Hertz and I wonder what I can do if they really ignore my complaint. Any idea folks?CK 10/28/13 10:30PM
never again will I rent from hertz! after standing me up (having no car) on my car rental location in san Francisco, directing me to another hertz that had no car, and a too much hassle to list, complaining to them, got a lousy e mail apology and a promise of $100 of hertz coupons i'd never be using that I NEVER receivedvjl 10/28/13 7:19AM
Tara from Milan has to be the worst customer facing rep I have ever dealt with in my life. I will never rent a car from Hertz again! Passive aggressive, not allowing me to speak to her supervisor etc..unhappy customer 10/28/13 4:35AM
went to Ireland from Chicago. Got there 5AM-- Hertz, arranged by Travel Agency -- 3 Cars. Pushed high cost Ins -- we were ignorant and fearful and tired with no sleep. They also charged us 110 Dollars for fuel even though they actually bought NONE. We brought the cars back FULL. Their GPS unit worked one day --9 bucks a day. Last time to use HERTZAnonymous 10/24/13 9:02AM
Wow, I thought I was the only one who had been lied to and robbed by Hertz!! I too was charged for insurance I did not want, which ended up being more than the car....really HERTZ!! I am going to fight it, but of course the already got their triple money from my account!!! DO NOT RENT FROM THEM....TRIPLE CHECK WHAT YOU THINK YOU AGREE TO!Anonymous 10/20/13 3:10PM
I have been top tiered renter with Hertz for nearly 10 years (President's Circle). In the past six months Hertz has taken away perks and no one seems to care that I'm not happy. I have tried calling for help with specific problems and to complain about problems, and am told that I have to submit a complaint in writing. (after waiting on hold for more than 30 minutes) I wrote two emails to customer service and have not heard back at all. Hertz no longer has customer service.
Answer to question below...it is very easy to return Hertz cars. Sometimes when I'm running late, they will drive me to my terminal! Amazing! But if you rent with points and cancel, NEW rules...you lose your points!!!Michelle Travel 10/19/13 1:37PM
We rented a tiny postage size box on wheels in Dublin. The Hertz agent wanted us to pay over $1,000.00 for insurance for 28 days! My credit card that I used for payment covers that aspect on rental cars. Agent wouldn't listen! Turned vehicle in to Belfast airport, was chastised for doing this, as we were told by male agent that contract does not allow cars to be turned in outside of place where rented! Did we know that? No! We turned it in with a full tank, yet they charged us $90.00 to refill the vehicle, plus $50.00 for dropping it off in Belfast, $9.00 for using a credit card, insurance at $1,000.00. They refused my credit card company to refund any part of the charge! Never, ever will do business with them again! Liars, cheapskate, sneaking cheats of a company!upset 10/17/13 10:44AM
I have been renting a vehicle from The Clarksville, Indiana store since May of 2013. They have been great during my rental time and my complaint is in no way directed at them. My problem is with the Emergency Road Side Customer Service person that I had to deal with.
On October 6th I ran out of gas on I-71 in Kentucky at approx. 3PM. This was admittedly my fault and no excuses. It had been pouring down rain all day so I called my wife to bring me a can of gas and she arrived about an hour later with fuel. I am trying to pour gas in tank of this 2012 Ford Fusion (in the pouring rain with semi's and cars flying by) and with the new type gas caps the fuel is pouring out on to the ground. I go to the manual and it says that I have to go in the trunk find the tire tools and the "special funnel" it should be with them. My trunk is full of luggage and things for work. I find the tools...no funnel. I remove the spare tire...no funnel. A police officer stops and tries to help. Still nothing I can do. After about another hour of jerking around with this and not finding this funnel, I'm getting a little angry. Since there was no funnel, I decided to call the Hertz emergency roadside number. The girl answers the phone and I proceed to explain (nicely) to her my dilemma that I am sitting on the side of the road out of gas and I can't put gas in my car because I don't have this funnel. She asks me how long have I been renting this car. I said a "couple months". She said "well how have you been putting gas in the car all this time??". Yeah...you heard me!!!! I'm sure there is a recording of this call! I then proceeded to explain it again and I'm sure my tone of voice was not nice. She then makes a comment that it's not her fault that I ran out of gas!!! I'm thinking...what the h---!! She takes my location and proceeds to tell me that it will be something around $60 bucks to bring gas. I said it's Hertz fault that there is no funnel and I can't put gas in. She say sorry but that's what it cost!!! I said go ahead and send someone to help me and I'll deal with the money later. I then proceeded to tell her that whoever she sends will need to be able to jump my car because now the battery is dead. She said that will be another $60 !!! If I'm dying...I'm lying. Please listen to the recording!!! I said I wanted to speak with her supervisor. She put me on hold two more times because there was not one available. I hung up and called back. I got someone who had some customer service ability. She was very understanding and understood my situation. she asked where my location was and the girl before had me in the system on another highway across the state. They would have never found me. The new girl said that AAA would be there in less than an hour...they showed up an hour and a half later. I got home 5 hours later!!! Yes it was my fault for running out of gas. I get that, but I in no way deserved to be treated like that. I will NEVER rent from Hertz again and if anyone rents a Ford Fusion, make sure the funnel is in there.Dominick 10/15/13 8:44AM
I recently rented a car at the San Jose airport. A Nissan Altima...I turned it in 3 1/2 days later in at Sacramento Airport at a cost of $872.00. I rented a car in Sacramento, earlier in the year , same type car, same time period and it cost me $308.00. I could understand if I had rented a Cadillac Escalade or a luxury car, but $$ 500.00 difference in cost. I spoke to customer service, NO explanation was given, just a "canned" response to my asking for cost break down. I will never rent from Hertz again ! Highway ROBBERY!Macdaddy 10/10/13 10:29AM
First and foremost I would like to state that I am completely disappointed with Hertz customer service. My experience regarding my rental car reservation has been horrific.
I made a reservation and scheduled a pick up by Hertz. At about 15 minutes before pick-up I got a phone call from Hertz stating that the driver was running late and that I should find my own way to the Hertz office. Very inconveniencing!
When I arrived at the Hertz office the office was locked and I had to sit outside and wait. The Hertz employee finally returned right before closing time. When he went to show me the rental it was not fueled and was not clean by any measure. In addition, it was not in good condition and smelled. I asked the gentleman if there was another van I could rent instead. Since this was the only van, I declined it on the basis of it not being clean and not being fueled. I was assured that I would receive a full refund.
Since this was a prepaid rental I received a refund less $100! I feel that since I made an effort to go to the Hertz location and if the vehicle was in a good condition I would have rented it. It was Hertz fault and I should therefore not be made to suffer for Hertz mistake.Anonymous 10/7/13 9:14AM
My experience with Hertz was very poor. In an effort to register my complaints I would have hoped for a more user friendly responses.
I will never use Hertz again. They did not take any responsibility for my issues which they were responsible for.ahgelber 10/7/13 7:28AM
Beware of Hertz soaking you for unjust charges. I have been Hertz Gold for 30 years, renting in US and Europe and never had a problem or an accident. In June 2012, I rented from Hertz Canada and on June 7, a deer tried to jump over the car on Jasper Highway 93, denting the rear panel, leaving hoofprints on top and hair in the window frames. My All-State Insurance promptly paid for the damage; American Express Platinum, which pays the deductible and Loss Of Use, paid the deductible. They did not pay Loss of Use because Hertz Canada, after much stalling, could not prove Loss of Use losses resulting from my accident. Am Ex basis for payment of a Loss of Use claim is that 85% of cars in that class must have been rented during that period. Hertz only had 83% of cars in that class leased, so Am Ex denied the claim because there was no loss of use. Now Hertz is going after me, personally, to collect this fraudulent, non-existent Loss of Use. I will certainly never rent from them again in any location, and would recommend that others think twice before using Hertz.Anonymous 9/30/13 2:16PM
When I called to reserve a car for September 10, I was told that Icould have a SMALL car (the smallest Kia), but when I arrived at the Hertz London airport office in the morning of September 10, no small cars were available. The Asian (Indian?) man who was in charge told me that he would upgrade me to a larger car for no extra cost. When I refused a huge car that would have been very difficult to handle in towns and on small little back roads, he told me that the Fiat Panda, the smallest thing he had available...which was still much larger than what I wanted...had a flat and it would have to be changed. My friend and I waited almost TWO hours during which time I reminded him several times. When I did not see him, I asked a very polite black worker who was in the kiosk to see what had happened and he called the garage and was told the car had a flat! Seems th mane garage had not been told someone was waiting for the car!!! The worker...not the manager...told him I had been waiting forever and to get the car over to me. When it arrived the Indian manager reappeared and when I mentioned how long we had waited, he said I had a car and I had refused to take it. Seems I could have waited ALL DAY because I, a woman, did not take his advice to take the larger car. Sexist, rude creature...should be sent to customer service sensitivity classes if not firstname.lastname@example.org 9/30/13 7:20AM
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i rent 31/8/13 and returned on 2/9/13 from d.d.o. st-jean. The staff over there is supportive and helpful. The personnel Mr. Robin specially helpful to find right vehicle.
Thanks Hertz..hafeez 9/5/13 4:51AM
My apologies for contacting you in this manner. It is not a complaint but initially I must express my appreciation to your staff at the Sydney Intl. Airport - they are superb.
My reason for contacting you regards an item that I left in our rental when we checked it in to the airport on Saturday 27th of July. I inadvertantly left my NZ Disability pass on the windscreen and then walked away. It would be appreciated if it has been located if it could be posted to me at
Our vehicle number was - a Toyota Corolla.
Thank you for your assistance.
George SingletonAnonymous 8/1/13 9:53PM
Hertz has helped me in many ways and I cannot thank them enough because I lost my EZPASS and they contacted me and informed me that I lost it. I truly do appreciate their service very much and I will aways trust Hertz!HKKH 2/27/13 12:46PM
We rented a car from Hertz in Irving from
December 24-December 31, 2012. We were very pleased with the personnel there and the service they provided.mayork2 12/31/12 2:50PM
This Hertz Gold Member has a smoke intolerance. On Thursday, October 25 late AM, I was priviledged to work with Ms.Debra & Ms. Sheila at Hertz Savannah Airport. The first car I was given had been cleaned and sprayed. After turning on the AC, the smoke was strong. I returned the keys requesting another. The second car had smoke. Sheila offered to hold onto my luggage until I found and accepted a more smoke free car. After 4-5 cars total, I accepted a Volkswagen Passat with low mileage. Both Debra & Sheila searched for low mileage vechicles until I found an acceptable one. Thank you Debra & Sheila!Outstanding Customer Service!William J. Key 10/26/12 8:27PM
The conclusion to the other post in the negative section...now we have a positve post for balance.....
10.12.12 3pm the car became available and I picked up the car at ft lauderdale downtown.
Supervisor Sally made some calls and got a quick response in locating the car that was to have been picked up this past monday and then delayed to today originally at 9am but they found it and changed the time to 3pm.
1. Sally/Sandra corp. sales were both nice & provided an incentive to purchase the car.
2. Steve was nice & had the car detailed at pickup.
(unfortunately only 1 keyfob was available but that was as described) (cost over $200 at dealer for replacement)
3. I'm happy to be home in my nice toyota car and will probably purchase unless something like a leak is discovered.
Thankyou all for making this happen today 10.12.12alpha1 10/13/12 5:31AM
Rented twice in Reno,rep. customer service at 3 different times, 5star, gave me discounts when I screwed up & put in to much gas, didn't clarify when I'd return the car, gave me benefit of doubt, w/o me even asking. Cars excellent, 3 people involved, all well trained & will require that I use Hertz next time. Tks GWheels 9/28/12 1:09PM
I rented a vehicle in Atlanta Georgia airport on Friday morning after a horrible red eye Delta flight. The representatives were awesome! They helped my daughter & I in dire need. We were late getting to an Army base and had a long drive. They made sure we had a full tank and lined us right up. They even were personable & hugged my crying daughter who was going to be late for a special graduation.
I highly commend these people, this company & will always be grateful, as well as recommend to others and always rent from you all. God Bless you. Cynthia Tabitacynthia tabita 9/19/12 1:08PM
When someone does something extraordinary and considered well above the normal role of responsiblility, it certainly is worth taking the time to drop a comment off to the organization that person represents.
This is a commendation to a young man, Alex, who was on duty at the Charlotte, NC return center. On Wednesday, Sept 5, 2012, I was running a bit late to catch a flight. I'd turned the car in, and was quickly handed my receipt. What happened next - I made it to the location to catch the shuttle back to the airport. While walking to that area, a shuttle bus just left. I stood there for a couple of minute - maybe 3 or 4 - and a young man with a Hertz cap on drove up in a car and asked me if I wanted to wait for the shuttle or go with him. Very unusual, but there was another young traveling lady in the passenger's side that put me at ease, so I said "sure". There was no shuttle bus in sight, but that's not the point. This young man had apparently seen the need to transport the young lady to the airport for the same reasons as I. She was late and was probably going to miss her flight. So it goes that he put us both at the terminal in literal seconds, far quicker than riding the shuttle. He was an excellent driver and knew where and how to go, and maintained a reassuring attitude the whole way. Bottom line - Hertz can be proud of this young man Alex. Again, it's highly unusual, and those that may read this could claim that it was taking a chance, but with the lady in the front seat, and him in a Hertz car with a Hertz cap on put me at ease. He was very friendly - and helped with the bags. I made my flight - not sure about the young lady. Good Job Hertz - that young man is going places - either in Hertz or somewhere else in customer service.JSM 9/6/12 1:40PM
We were three travelers at Ord airport in Chicago with a cancelled flight. No one at the airline or any other car rental company would help us. Your driver, Jose Castro came to the rescue. He spent several minutes radioing to the car lot to ensure we could rent a car without a reservation. The trip was uphill from there. Everyone at the Hertz lot at Ord were professional and helpful, and we arrived at our destination only one hour after our cancelled flight. We will use Hertz next time we need to rend a vehicle. I was not the person the car was rented to, just a happy passenger.John Reff 8/29/12 8:01AM
I would like to say that I had a wonderful experience at your Warner Robins, GA location Ms. Ariel Lopez represented Hertz with the upmost manners and was such a delight to work with. I had attempted to rent from another car rental but met with all types of obstacles and had such an unpleasant experience that I had considered taking a cab. I did not know that Hertz had a rental location until I spoke with my insurance company. I would just like to reinter ate Ms. Lopez made my day a very pleasant one. Please let her know that she is appreciated. Thank you so very much.
Wendy J. FloydAnonymous 8/10/12 1:44PM
I want to compliment Jerry at the Las Vegas Mc Carran airport location. I left my sport coat in my rental and Jerry immediately jumped into action and had me get in the car with him to drive to find where they had parked my rental and in the end found my sport coat. After this I was running late and he drove me to the airport so I could catch my flight. Fantastic customer service. Hertz should be proud to have Jerry ( from New Jersey) on the team.Tony 7/24/12 8:48AM
I'm a current Hertz employee. I have not been with them a long time, and I do not plan on it. It is a job that I will keep, while I look for a better one. I can tell you that you do not want to use this company. The local offices do not care for their customers on bit. They do everything in their power to make it impossible to reach them by phone, if you have a problem or a complaint. They give cars away that are booked for someone else, all the time. I can't wait to work for a company that is not full of scoundrels.maddog 7/10/12 3:53PM
I had reserved a small car for 6 days. The deal was sweet. The gentleman that helped us offered a larger car at a deal. we didn't need a larger car, he offered the "insurance" (didn't call it that), we didn't need that either, we told him we would fill the car up and he said "be sure you do" (did he think I was stupid) at that point we found ALAN to be less than helpful and not very customer service motivated. He acted like he didn't care weather we knew where to go to pick up the car. The little Nissan Versa was great on gas and we enjoyed it so much. Upon returning the car, the service was much better and the lady was very nice. Alan is not good at his job and it could cost Heretz. People expect and deserve to be treated with respect and kindness.Betty 6/23/12 4:08PM
Good-day Hertz Management.
I currently finished with Agent Angie#484863 for my rental in June 2012. She was efficient, patient, helpful and provided excellent customer service. I took notes, and she answered all my questions, and looked up information I needed for my trip in June. Hertz Rocks.
Finished online with Krista - I needed the customer service page to write this thank you. Both ladies -outstanding assets to your company. I will definitely use Hertz for future rentals, and recommend you to family & friends.
With much gratitude,
Donna Trotter (California) DtIntrepid1@yahoo.comDonna Trotter 5/6/12 9:35AM
The hertz staff in St. Louis were incredibly helpful in finding me a car-even after a hail storm wiped out a lot of available vehicles. I was frustrated with my situation but Josh Davis from the South Lindburgh location dealt with me through all my aggravated calls and was incredibly kind and empathetic and worked extremely hard to accomodate me. Their customer service was fantastic.Jayne 5/5/12 10:24AM
Want to say that Hertz truly came through for us yesterday - the requested car (one of their Adreneline series) was not in inventory when we arrived at the airport. It appears someone else had liked the car enough to keep it longer. Our agent canvassed the on site inventory and found one for us; and spent a good deal of time setting it up manually (yes, the old fashioned hand written contract) way - to go far above and beyond to make sure we had the car we were hoping for. The rental car industry is a tough one for good customer service - alot of bad experiences can occur - and I just wanted to report a good one.Mare 4/14/12 7:42AM
I love the service at Minneapolis/St. Paul airport. Not only did your employee Glenn drive me to the correct terminal when I drove back my rental. Shortly after I had went through security--I discovered that I had left my company blackberry in the Hertz rental car. I was able to contact Hertz and after talking with TSA, they met Glenn on the
other side of Southwest security and Glenn gave TSA my blackberry while I waited past security to receive it. Excellent Service!!
This happened on March 9th, 2012. Thank You Glenn
Mrs. N. RoundsAnonymous 4/3/12 8:03PM
My husband and I flew into LAX and was taken to rent our car. After waiting in line for about an hour we were going to be charged close to 900 dollars. We had made reservations and quoted a price of $194. Was surpised to learn that we were told we were at the wrong location so that is why the price was so high. We were so upset that we told them noway and walked out the door. Then I went back and went to the Customer Service and talked to a Michelle Wysorki and was so happy the way she took charge and gave us a car to rent for the price we were quoted. I beleieve she went out of her way to help us and that Hertz should realized what an asset she is to your company. Tank you again Michelle> i will never forget how you helped us.
Mrs. WillifordAnonymous 3/23/12 10:54AM
I don't know why everyone posts so many bad comments about Hertz. They charged me exactly what they said they would. It took 5 minutes to get the car and 5 minutes to give it back. They didn't have my exact model but they had something similar. Good experience at a good price.nmadel 2/28/12 2:07PM
My wife and I recently returned from St. Martin. The roads are horrible there, pitted & potholed, with broken concrete common. And then there are the unpaved "roads" which often must be traversed to get to more remote beaches. After several days, our Corolla, which we rented from Hertz, started to come apart at the seams. We returned to Hertz, expecting to be blamed for abusing the car & being charged for body work. Instead, the staff was very understanding, and offered to let us pick out another car. That one held up for the remainder of our stay, and we were not charged extra. The staff was most polite and accommodating.mike silverman 2/2/12 3:20PM
I reserved a vehicles on line in February 2011 for 2 weeks in December. I had reserved a large SUV since I have need lots of room for movement and require compfort since I have Parkinson's and also have a morphine pump implant for pain. To cut this short, the car was confirmed and I noted it. Then in October, I looked up the confirmation and there was everything including the amount, but no vehicle listed. I called and was told that there would be a similar vehicle waiting for me at the price of the confirmation. Well, we get to the airport; there was a vehicle but $200 more. I tried to call the desk, but in approximately 25 times that I have called it, no one answers. So I told my wife that we would just wait until we returned the vehicle. When we returned it we explained our situation. The return supervisor, Mo, at the garage in Phoenix Sky Harbor Airport asked me to wait in the vehicle and he would take care of it promptly. He returned and the cost was corrected. He then told the young man working there to drive us and help with the luggage at the terminal, rather than my wife and I, with a cane, hauling the luggage upstairs at the car rental garage and then take a bus to the terminal. This supervisor went the extra 110% to make our experience with Hertz or any other car rental the absolute best. I will go out of my way if I have too from now on, to only rent from Hertz. This young man exemplifies what our service industry use to provide, but today has pushed aside for profits and speed. I would hope that Hertz would contact me becasue I would like to thank this young man again.
$200tlk1952 1/7/12 12:55AM
Rented a car in Cleveland. Through a misunderstanding believed that I would only pay pro-rata for fuel used in the fuel plan as I thought I was told. When I arrived to return the car the following day, the person taking the vehicle was not accomodating. After a call to Customer Service, the agent there was very understanding for which I am appreciative.Sigmada 12/27/11 7:54AM
I wanted to say how great hertz is, last month i had a situation arise with the rental i called to address it and was told that I'd have to wait until check out for a resolution. I went to the Hertz location in West Ashley, SC and they took care of me completely. I am very grateful and will return for business. I would give them 5 stars!!!Anonymous 12/15/11 9:11PM
Recently,my husband and I used Hertz car rental services at Miami International Airport. The experience was wonderful, thanks to employee, Marie Gonzalez. Mrs.
Gonzalez was warm, freindly and extremely helpful. Hertz is fortunate to have an employee like Mrs. Gonzalez.Anonymous 11/27/11 10:16AM
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A 11/20/11 5:35PM
Thirty-four Somali Muslims who drive airport shuttle buses for Hertz were suspended Friday over a dispute over praying on the job.
By Lornet Turnbull
Seattle Times staff reporter
Zainab Aweis, 20, is one of the Somali Muslim shuttle drivers Hertz suspended for not clocking out during prayer
In the three years she's worked as a shuttle driver for Hertz at Seattle-Tacoma International Airport, Zainab Aweis, had always taken time out of her shift each day to pray.
An observant Muslim, she prays five times a day — with one, sometimes two of those prayer times falling during her shift.
"That was the one benefit of the job," the 20-year-old said.
On Friday, she and 33 other drivers — all of them Somali Muslims — were suspended indefinitely from their jobs after they took religious breaks to pray while at work without first clocking out.
A spokesman for Teamsters Local 117, which represents the workers, said it is trying to get the workers back on the job.
Both the company and the union late Thursday said they were waiting to hear back from the other.
While the drivers were allowed two, 10-minute breaks during their work shifts during which they could pray, Teamsters officials said managers had agreed in negotiations that workers would not have to clock out and in, though the contact itself does not address the matter.
And the workers and their union said Hertz had previously not required that workers clock out for prayer. The union said it has filed an unfair-labor-practices complaint with the National Labor Relations Board against Hertz for failing to notify the union in advance of what it called a policy change.
But Hertz said the rules aren't new; that it had been trying for some time to enforce the terms of an Equal Employment Opportunity Commission settlement it reached with the workers two years ago that required them to clock out.
A Hertz spokesman said the workers had been repeatedly told they needed to clock out and that the 34 suspended workers had not complied.
"We felt it was reasonable for our Muslim employees who need to pray a couple times during the workday to clock in and clock out," said Rich Broome, spokesman for Hertz.
Broome said it's not about pay — break time is paid time — but to ensure that workers were staying within the 10-minute time slots, which has been a problem.
He pointed out that Muslim workers who clocked out were not suspended.
On Wednesday, a few dozen people from area labor and faith organizations protested on behalf of the workers outside the Hertz counter at the airport, waving signs saying, "Respect me, Respect my religion."
The Teamsters represents about 79 drivers at Hertz — about 70 percent of whom are Muslim — earning between $9.15 and $9.95 an hour. They receive no health benefits, vacation or sick leave.
Aweis said she was not aware the rules had changed until she arrived at work on Friday and managers told her and six other women who were about to pray that several other workers had been sent home that day for praying.
"He said, 'If you guys pray, you go home,' " Aweis recalled.
"I said, 'Is that a new rule?' And he said, 'yes.' "
They prayed anyway, she said, contending that managers stood over them taunting and disrupting them.
"I like the job," Aweis said. "But if I can't pray, I don't see the benefit."
Mohamed Hassan, of the Somali Community Services Coalition, said the workers cannot afford to be away from their jobs. "They need to pay rent and buy food for their children."
MasterMind22x 10/6/11 10:19PM
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