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Hertz

Customer Service Ratings and Comments

Hertz is ranked #115 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.69 out of a possible 200. This score rates Hertz customer service and customer support as Disappointing.

NEGATIVE Comments

35 Negative Comments out of 38 Total Comments is 92.11%.

POSITIVE Comments

3 Positive Comments out of 38 Total Comments is 7.89%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Prepare to get ripped off. These people are criminals. I have to hire an attorney now to handle this issue.

    Do yourself a favor and do not rent here. The customer service was terrible. I checked on line rates and they were 1/3 of the price quotes on the phone. I had to call several times to even get a quote, as one woman I spoke to couldn't even get the dates for my rental correct. We could not get anyone on the phone, and waited for ever for anyone to even show up to meet us at the arraigned time. The guy who did show up barely spoke one word. We were quoted $248 and are now being charged $408. No one seems to know why or how we should be refunded. When I call the phone number, everyone is so rude and so not helpful.

    AngelaP 2/8/10 3:17PM

  • I rented a car with Hertz in Tucson, AZ. The car is leaking gas. Nobody can help me. They are planning to send a town truck for the car and I have to look how to solve my transportation situation. Hertz only care about his cars not about the customers.
    I did a BIGGGGGGGGGGGG MISTAKE RENTING WITH HERTZ.
    Customer service---00000

    EV 2/5/10 12:14AM

  • We reserved a car through the AMA website with Hertz well in advance of our travel to Mexico last Christmas. We arrived at the Puerto Vallarta airport on December 25th to discover (after many inquiries) that Hertz no longer had a booth at the airport. When we finally discovered the location of their office (across the highway) where they informed us that they had not held a car for us. We were then stranded in Puerto Vallarta, 4 hours drive from our final destination, during the busy tourist season.

    Not having a car for our trip was expensive and cost us extra travel time and inconvenience. We had to hire a taxi to drive us to our final destination. The place we stayed was remote and we had limited ability to explore the area. We also had to return to puerto vallarta by local bus the day before our return flight in order to be on time. We had to pay for a hotel as well as lose a day of vacation.

    Anybody who books a reservation with Hertz and is flying to Puerto Vallarta, Mexico should be warned that they will NOT find a booth at the airport and that they are at risk of NOT getting a car as promised.

    Traveller be warned!

    MSchroeder 1/31/10 11:32AM

  • After thoroughly investigating car rentals in Liberia, Guanacaste, Costa Rica in December, 2009 I made online arrangements with credit card pre-approval of $404.12 through American Express, I decided on Hertz (or should I say Hurt$ ) and upon depature the total was $681.00+..!!

    I arrived in Liberia @ apprx 9:30 pm and was picked up and rushed to the agency..This was my first encounter with Mr. O.L. Vargas..They rushed me so much they actually left one bag on the curb at the airport to which I had to return and get, and thankfully it was still there..

    He demanded that I presign a BLANK credit card slip , to which I refused..I said I would once I returned the car..He then said I had to leave the lot and he put my bags outside the gate in the dark on the highway..I was in tears...Obviously I had to consent to his terms as there was NOTHING nearby let alone telephones to make alternate arrangements..

    He asked me about insurance and I said my insurance covers all vehicles that I drive including international travels, and he said to return the car full of fuel. Besides the fact when I actually left it was 1/2 full , I did fill the tank 10 minutes prior to return of the vehicle and I showed him the receipt..Get this , he thanked me for the gas and refused to take the $59.99 fuel charge off the receipt.! Never mind the fact the car was incacble of holding that much fuel, when in fact it was closer to 2 tanks of gas ..

    I had arranged for an economy car as my needs were for local business only, so I received a manual Peugeot that was an ABSOLUTE wreck..The key did NOT work on the drivers side so I had to climb over the passenger side and the gearbox..Throughout the 2 weeks I had 2 tires that had slow leaks so I was constantly looking for fuel stations ( which is no easy task in Costa Rica ) to fill the tires..It left me incredibly insecure of my safety.

    And now Hertz who asked for 2 weeks to investigate these allegations, in one day denies any liability ..."Our records indicate the difference between the approximate total quoted and
    the amount billed is due to the Third Party Liability and Fuel Purchase Option (FPO)." ! Basically all they did was thank me for informing them of their inferior vehicles..

    Oh yea they also put an unauthorized possiblity of charges for $1500 on my card...I find this so incredible astounding and I guess typical of Hurt$..

    Oh yea, upon return to Sacramento airport at 11 pm. two weeks later Enterprise gave me a 2009 Ford Escape for $23.99 a day with NO hidden charges...

    For your own safety and economic future NEVER rent from HURT$

    Patcaques 1/27/10 5:30PM

  • Renting a Hertz car just destroyed my one and only trip to Europe. I am a single mum travelling with three children. I prebooked and paid well in advance for a car to pick up from paris, and return to Berlin in germany. Yes its winter, and as usual, it snows in Germany. They gave me a car that firstly didnt have snow tyres, and secondly had any tread at all. I had just returned a europcar in Edinburgh, and had driven around the UK in the worst snowstorms in 30 years with only minor sliding problems. I trusted Hertz to provide me with a safe car for my trip and didnt check the tyres. . I got to Cologne Germany ok because the freeways were gritted and clean, but when i tried to go sight seeing after it had snowed, the car not only slid everywhere, it wouldnt stop when i slowly braked, it spun around corners with no grip at all. To make matters worse, I found out whilst driving at night that the headlights were so dim I couldnt see, and the drivers side washer jet didnt work so I had trucks spraying snow all over my window and I couldnt see. I rang hertz 24 hour emergency assistance in germany and begged them for a safer car.I spoke to a lady called Anna, who said they would check for a car int he area with snow tyres and get back to me. she didnt. I waited until 1pm and i rang again, she said i had to ring france cos thats where the car was hired from. i rang france and spoke to a man called Gianne, he said he was just about to leave for the day and couldnt do anything for me because i was in germany. I rang the germany emergency assistance again, anna was unavailable and didnt return my calls. I had to pay for another night in the hotel, I was suppose to be travelling to Hamberg where i had already booked and paid for accomodation. I got up againt he next mronign and tried again. The german assitance line said they would try and find me another car and ring me back- he actually did- but only to tell me that there where no other cars in germany with snow tyres, they were all rented out. i said can you get me snow tyres for the car i am in, cos i cant drive it. He said I would have to contact france. I couldnt get through to them. So i packed up my three kids and had a ahir raising 500 odd km trip to berlin, thankfully the freeways were pretty clear so it was ok, but stopping for fuel at uncleared petrol stations was pretty scary. I got to berlin and started sliding around the streets again. I tried to park the car but it got stuck int he snow and i couldnt go forward or backward. I rang hertz emergency assistance and said iam stuck int he snow, a single mum with three kids, please help me. they said they would ring me back. they didnt. they left me there. the kids and i gathered up all our stuff and walked it to the hotel, i rang them again, they said the last note on file was they were waiting to hear back from france. I said, the car is stuck, i cant move, please help. they said they would get back to me, they didnt. i flew out of berlin leaving the car where it was. are they now going to charge me for not returning it? they left a mum with three kids stranded in snow in germany- in one of the worst winters ever. Great one hertz. gold star for looking after your customers.

    kerriemel 1/15/10 5:48AM

  • We reserved a van for Dec. 28 with our (new) local Hertz dealer and were very specific about picking up the van at 8am. On Dec. 24th, our van apparently was taken and rented out by a neighboring Hertz dealer. When we arrived at the local dealer at 8 am on the 28th to pick up our van, there was no van available within 75 miles. The van we had reserved wasn't returned to the neighboring dealer until 9:30 am and it would take 3/4 hr to clean it up and get it to us. The Hertz dealer would give us no compensation (free day, % off, etc.)for our inconvenience. We stopped at this neighboring Hertz dealer's office where I irately addressed such incompetence. On my way out the door I heard the dealer say, "Don't bother coming back."
    Thanks to Hertz we were 3 hrs late leaving for our trip, we were caught in an afternoon mountain snowstorm, and a leisurely trip became a rat race to reach our destination. Don't worry, I won't have anything more to do with Hertz. I went across the street and rented from Enterprise.

    ohiosuzyq 1/3/10 3:18PM

  • I rented a car for less than 48 hrs from a Hertz local edition location in Cuyahoga Falls, OH. I returned the car at 6:30 a.m. on New Year's Day. They were closed, so I dropped my keys in the lock box they provide, and while doing so saw a sign that read that I will be charged for the rental until the facility reopens. Well this location is closed for three days in a row, so they are going to charge me for 5 days when I only had the car for 2 days!!?

    GJPatrick 1/2/10 8:50AM

  • I just got off the phone with a call back person from Hertz, who was the most obnoxious and rude person I have ever dealt with in my life. I had a receipt for a previous rental that did not comport with what was charged to my AmEx card. Her response was "this is between you and your credit card company." I explained that the charge on my card was the original quote that Hertz gave me, but my receipt shows a much smaller amount, a charge that is not showing up on my credit card statement. She says "there is nothing I can do to help you...it's not our problem." Then she hung up the phone on me!! My husband has been a Hertz gold card member for at least 30 years, and we have always used Hertz. That is not the type of treatment we are accustomed to. I cannot help it if she has to work over the holidays.."that's not my problem either." I am sick and tired of people who do not appreciate the fact that they have a job. I am sure there are plenty of other people who would like to have hers. Thanks for the oppt to post this.

    Anonymous 12/29/09 2:01PM

  • The Hertz in Huntington Beach, CA on Beach Blvd. has the worst customer service I've dealt with for rental car companies. Not only were they unpleasant to deal with, but they charged my credit card for a rental then also sent out a bill to my house. I called them to make sure the double billing got taken care of and they didn't even take the time to handle it over the phone with me. They took down my number and didn't even call back the same day. I would never use Hertz rentals again, and I would not recommend it to anyone else.

    Anonymous 12/15/09 3:02PM

  • My insurance agent authorized work done on my car. Upon taking my car to Pompey Collision, they called Hertz for a rental car (Hertz was not my choice) 6/2009. My car had a panel painted & the rental car was returned. A few weeks later upon washing my car I noticed the same paint bubbles claimed to have been corrected were back. Back to the garage I go. They told me they knew I'd be back as soon as water got underneath the paint & the bubbles began again (I was furious) I should have been told the problem wasn't corrected - just patched. Supposedly they contacted Progressive (while I waited) & received authorization to replace the panel. They made an appt a week later. Back to Pompey I go. They get me another Hertz rental. The Hertz agent asks for my credit card. I asked why as I was not responsible for payment. They told me it was just a formality just to ensure the return of the car. 1.5 wks later, panel replaced & I return the rental car. I then see a chip in the paint the size of a half dollar. Pompey claims it must have been hit on their lot by one of their delivery trucks backing up. They tell me to keep the rental - they will correct my car. 3 days later - my car is fixed & I return the rental(though I later noticed other marks on my car that were not there when I left it in their care). What then happens? Thanksgiving weekend I get a notice from HERTZ saying that while Pompey authorized the rental car, they refused payment & were holding me liable. FURIOUS, I called Progressive who claimed they had no business sending me the bill & they would handle it. 12/3/09 HERTZ bills my credit card. Pompey claims they paid HERTZ & I am stuck in the middle with the $300 amt on my credit card. Progressive claims Pompey showed proof of the payment & even who spoke with a local Hertz agent. HERTZ agent falsified the reason my CC needed (only in case the car was damaged or not returned). This was fraudulent on their behalf & I would not recommend doing business with the HERTZ Commpany.

    LT 12/13/09 11:46AM

  • DON'T EVER RENT FROM HERTZ AGAIN; I AM RECOMMENDING THAT YOU DROP YOUR MEMBERSHIPS AND TAKE YOUR CAR RENTAL BUSINESS ELSEWHERE WHERE THERE IS A BUSINESS ETHIC AND QUALITY SERVICE.

    Hertz recently assessed me car damage for over $600 for a design specification that appears on their 2009 and 2010 Ford Escape models, and provided no documentation of damage to our rental vehicle that operated perfectly for 9 days of the rental period.

    In August 2009, Hertz rented my family a van where the transmission had not been maintained and failed during our vacation. We had to return the vehicle to a remote location, take time out of vacation, and incur safety risk due to engine failure while using the vehicle.

    Customer Service was unresponsive to our calls and inquiries for months. Service, quality assurance, and vehicle safety have dropped to an all time low at Hertz. Save yourself time, money, and frustration; TAKE YOUR BUSINESS ELSEWHERE WHERE SERVICE AND THE CUSTOMER ARE CONSIDERED IMPORTANT.

    No Longer a Hertz Member

    No Longer A Hertz Member 12/13/09 8:52AM

  • I called Hertz customer service (1-888-777-6095) and spoke with 'Lonne' and then her 'boss' Felicia; who gave me the royal run-around (rude & very unprofessional). They are the classic
    'know nothings'...with the attitude: "gee I don't how that could happen but we are only customer service we can't help you, maybe somebody somewhere can." Talk about NO customer service. They don't want to do anything. And when you ask to speak to their supervisiors - 1.) they either don't have one (must be nice!), 2.) they aren't available, 3.) they don't have # phone #, etc, etc. I finally got a manager name out of them Marva Mingledorf - who I'm sure will never call me back nor address my issue.

    just a customer 12/9/09 9:39AM

  • We were very disappointed that the information on the website showing models available did not tell the truth. We wanted a Chev Impala which was listed for Tampa but when we got there we were told that they did not have any. Our choice was a Toyota Camry or a Honda. We choice the Camry and were not comfortable in that car. Why couldn't we get the Impala which had been listed as an available model and which was indicated on our reservation which had been made thru AAA??? Why couldn't we have been told from the beginning that we could not rent an Impala or be offered another GM vehicle????

    Anonymous 11/19/09 1:17PM

  • we rented a suv with hertz on a family trip Sept 21-oct 6. the gas gage stopped working in the middle of the trip in Grand Teton Nat'l Park and we had to spend 3/4 of the day on a sunday to look into it.

    We called cust. serv. who directed us to e.r.s and they told us to go to a dealership in Jackson WY (40 mile drive) and to go to a smaller nearby hertz where they offered a full size car instead of an suv.

    All the itinerary for the day was gone not to mention the stress and damper it put on our family.

    i called billing after the trip to look for a token discount to acknowledge what we had to go through. The and all they offered was a $50 credit off of a 2 week + 1 day rental... that barely covers the gas we spent driving into Jackson, looking for a dealership, then driving to Jackson Hole Airport. I asked for more and all he offered was a $100 vouchers for future use.

    I dont think i need coupons for future use to be used on hertz. I'd rather pay more to their competitors than be caught in a bad situation with a hertz rental again.

    dont rent with hertz 10/13/09 12:06PM

  • I am a Gold Hertz Member under the name David Zylstra. I recently made an enquiry to rent a 4WD from the Perth Domestic Airport in Jan 2010. This was not on offer on the website. I then sent an e-mail and got a reply listed below.

    ( Quote : The Gold Service is a speedier service at the rental counter. It does not guarantee a vehicle.)

    They also told me to call this number. Why they are unable to arrange the car 3 months out who knows ?

    Hertz Reservations on 1800 50 00 23

    I rang this number and they then told me there is a charge to get the 4WD from some depot to the airport, and I would be charged.

    In my opinion, this is unacceptable. You are a car rental company with enormous competition. BRITZ has a 4WD for 12 days of hire at $80 per day plus charges making it $960 total. Avis and Hertz are around $1600 for the same deal. What a rip off, and you still charge me to get the car to Perth Airport !!!!!

    You can cancel my Hertz membership, and your Gold service status provides Zero benefit in comparison to your competitors. I will become a shop around customer for cars.It is more expensive to get new customers than loose old one's, but you will learn this.

    Good Luck, and your customer service is very poor from the contacts I have had.

    Anonymous 9/15/09 4:23PM

  • To Hertz, a "reservation" is actually just a nice to have...they do not seem to understand or care that one one reserves a specific vehicle with specific equipment that it should actually be provided....you are lucky to leave the place with a car at all...and if you have a problem, the desk doesn't care, the 1-800 doesnt answer and the website is useless

    Anonymous 9/8/09 5:19PM

  • A terrible rental car experience 09.03.09
    after making arrangements to collect a car at 03.30pm , upon arrival no car until 4.15pm, The car presented was not properly cleaned from it's last usage and it had wet vomit on the back seat, yhe smell was overpowering. We bought it to the attention of the representative and we were told that was all they had at this time or we should come back tomorrow for another car!
    I will never rent from Hertz again as it seems that the company has lost all sense of quality and is only a shadow working under the former glory of the Hertz name and quality.

    justice 9/8/09 12:37PM

  • I had a problem with hertz in June and sent a certified letter to the CEO which was signed for and still have not had a reply.I will never rent with Hertz again. The service was horrible!

    mg 8/24/09 7:18AM

  • so it looks like im not the first to be 100% unimpressed by Hertz' service. I had reserved a 7 seater, but when I got there (after my van had been taken to the autobody shop) they told me that they had no seven seaters. So they gave me a tiny car. I have 5 kids I take care of and another co-worker. I need 7 seats, 5 of which need to be able to hold car seats. I was given a car that can hold 4 people. UNIMPRESSED!!!

    Anonymous 8/17/09 2:49PM

  • Yesterday, August 14, 2009, I obtained a car from the Hertz counter at Myrtle Beach airport. I drove to my destination. Later I used the vehicle to go to a local destination and the light on the dash lite up. I looked it up in the owner's manual and it indicated a tire problem. I called the place where I rented the vehicle and eventually they sent a AAA representative to pick up the vehicle.

    I could not obtain a replacement vehicle because the Hertz locations closed at 8:00 p.m.

    This morning, I have tried many times to contact the Jacksonville, NC office but have repeatedly gotten a busy signal. I have left several voice mail messages to no avail. No call back messages have been returned.

    I am on vacation with my family. We are virtual prisoners without a vehicle. Not only is it an inconvenience but it is really putting a damper on our family's vacation. Time is off the essence at this point so that we can enjoy the vacation we planned and paid a considerable amount of money to realize.

    At this point, Hertz is not a company I would recommend to anyone because of this lack of customer concern and service.

    Redverr@verizon.net 8/15/09 6:27AM

  • Okay so I reserve a FULL SIZED car TWO weeks from Hertz Rental Car before I was to need the car rental. I reserved it from 1:00pm on a Friday to 1:00pm on Sunday...48 hours worth. I get there at 12:40pm to pick up my car rental, the very rude employee behind the counter said that the only car they had available was a 2 door Mustang Convertible. NOT what I had reserved. I specifically told them I needed a 4 door full sized car. I have a two door sports car, why would I want to reserve another one? I needed a vehicle big enough for 4 adults and luggage. So she said, "I don't know what to tell you." I said, "Well, why are there two rentals on the back wall w/keys hanging in front of them, one with a pickup time of noon, and I don't have anything for myself?" She proceeded to tell me that just because you reserve a car doesn't mean they will "hold" a vehicle for you....HELLO?!!?!? What exactly does a RESERVATION mean then?!!?!?!?!?! Long story short we finally got a vehicle, only after she argued with me and made me feel like it was my fault. Being her lazy self, she did NOT do a walk around outside of the vehicle, or show us which vehicle it even was, my husband and I had to figure it out ourself. When we got home, we noticed several scratches along with a chip in the windshield which we took pictures of. They didn't charge us for any damage (as of yet anyways), but the employee should have looked before we left there. The employee when we picked up the car was rude and lazy and "put out" so to speak, and the employee when we dropped off the car was very rude as well. Don't waste your time or money on renting anything from this company. I have been on hold so far for 40 minutes just trying to complain to a customer service rep, we'll see if they do anything about it....I'm not holding my breath.

    Annoyed Customer 8/13/09 1:15PM

  • After reserving a car online, arriving at the counter in SFO, paying, we then had to wait 2 hours for the car!

    There seemed to be enough personnel to take your money, but not enough to process the cars for delivery to the customer, once the money was taken....great system!

    Anonymous 8/13/09 7:21AM

  • Just got 1000euro fine for what we did not do. They said the car was damage. I was shock. When we drop the car at the drop point..there is no one to check the car..it's not part of their service. Why do I have to pay for what I have not done. Poor and unfair service. i will never use Hertz again. and I will tell all of people I know plus I will derate Hertz from my company list and we all will stop using Hertz.

    Anonymous 8/7/09 9:40AM

  • I am currently on hold, the first time was for approximatly 10minutes. My client has complained that his car reservation was not booked, in trying to understand what may have occured, I called Hertz to be greated by a rude CUSTOMER SERVICE agent who would not do anything but repeat herself with information that was not useful or relavent. When I asked to speak with a supervisor she said there isn't one, upon my insistance she has now transferred me into who knows where and this call is now running 30minutes. Does Hertz have this much time and money to waste these days?

    marnie 6/25/09 9:31AM

  • I called billing last week to ask about a bill I payed that was not mine, close, but not my name. I have yet to hear from someone to help me. I have the choice of several rental companies, and if hertz is treating me, a gold club card holder (58145131) this way, I may be forced to make reservations in the future with another agency.

    Anonymous 6/9/09 2:00PM

  • I had a question about a transaction on my credit card that I believe was in error. After 40 minutes of elevator music and no contact with a human, I've decided to take my business elsewhere. There are lots of folks in India just dying to answer phones!!!

    Anonymous 6/1/09 11:39AM

  • I have complained numerous times by phone about the scam hertz has going on with the pre-pay system. This happened in mid march and I haven't had my call returned. I was lied to by two supervisors on how this system works. I was told by a customer service operator they have been bobbarded with complaints about this. I have cancelled my hertx #1 gold because this made it easy for Hertz to scam me. Since Hertz has no intrest in returning my calls I intend to start a program of warning customers how Hertz scams their loyal customers.

    Anonymous 5/29/09 5:06PM

  • I contacted Hertz and complained about the bad experience I had with there company at LAX. Several days after my complaint someone from Hertz left me a message with a phone number to call to discuss the experience. I have called that number many times but no one ever picks up the line. Great customer service!

    Anonymous 4/28/09 10:11AM

  • It is 7:40 AM and I'm on hold. My call will be answered in less than one minute. This is an improvement over yesterday, with a number I found on the Internet, but still, it's another forty cents on my cell bill "Female representative" can't look at the contract even though I have the numbers in front of me. Now she says that she CAN look up my reservation. The reservation number begins with D and cannot be found on the contract. Once the vehicle is picked up the reservation number turns into the RR number. Hertz representatives repeatedly have asked me if the car was picked up at the Sacramento Airport. I don't know why they ask that. It looks like I'm going to get transferred to another department. It has to go to the Insurance Replacement Department. Will I have to talk to my insurance agent about this? There is an extension of 7735.

    Brenda 3/19/09 7:51AM

  • It is 7:33 AM in California and I have been on the phone for two days with Hertz. I am now calling them AGAIN. "Liz" has interrupted me several times and is now transferring me. I have reached the customer service department and have to choose from several options. Forget this, I'm hanging up and trying again.

    Anonymous 3/19/09 7:39AM

  • Your customer service in Alice Springs Australia is a joke.One blonde sitting at front counter with no idea of what she was doing and calling darling every 2 minutes while her manager sat in an office behind her talking on the phone discussing last weekends activities,paying no attention as to what this front desk person was doing.Who ever trained her was no smarter than her.It took exactly 35 min.for her to do my rental

    Anonymous 3/10/09 12:50AM

  • I really cant believe the service I received. I tried to rent maybe 14 days after renting the first car and by that time the policy had changed. This was not mentioned online when I booked the car that they would run my credit as if I were buying a car. The sales associate just took my card and ran it and didnt say anything about the new policy. Then, once I was not approved she just gave me my card back and didnt try to assist me anymore. This was such an inconvenience to me 2hrs before I have to leave out of town.

    Anonymous 1/19/09 7:13PM

  • I rent cars from you every two weeks. I have used Hertz for years but am seriously considering another rental car agency, ONLY BECAUSE OF THE INCONVENIENCE OF YOUR STUPID AUTOMATED SERVICE WHICH I MUST WADE THROUGH TO GET GET A REAL PERSON ON THE PHONE.One of the reasons I have stuck with Hertz...higher prices and all, is that when I call I can speak to real people. Your novel idea of adding a fake computer voice to the mix brings me to the tipping point. Please tell your 24 year old with a masters degree in marketing that this bright idea is a bust and I am quick to become a past customer.

    lemaco@aol.com 1/19/09 11:00AM

  • I am an Avis Preferred Customer for at least 15 years and am used to have the bus drop me off at my car and driving out of the parking lot. Recently I bought a package deal on Orbitz that included plane tickets, hotel and a Hertz car.

    When we arrive on Thanksgiving morning at the Hertz office at the San Diego airport the line was out the door. I spent 12-15 minutes in line before I reached a sign that advised that people with reservations can use the computer terminal. The line was shorter to these so I switched and stood in line till I could get to a terminal. I entered the requested information and the screen read; "One Moment Please". That "moment" turned into two, three and more minutes. People behind me were getting restless. There was no one around to help. I finally appealed to a "busy" clerk behind the counter and she, obviously annoyed, agreed to assist me. Four or five minutes later I had my contract but not till being told that a $200 lien was being placed on my card and that I had to fill out a damage inspection form -- two things I have NEVER ever had to do before when renting a card anywhere in the world (I am a Continental airlines platinum elite member.)

    Oh! the car? A very nice almost new Ford Focus.

    Charles Ticho

    chticho@aol.com 11/30/08 10:50AM

  • August 18, 2008 I was charged $32.00 for refueling. When I bought the car back to the agent she charged me this amount when the needle was on full. She told me it didn't look like it was on full and if I want to tell someone about it to go to the front desk. I would have gone to the front desk however I didn't have enough time because I had a flight to catch. This happened at the Detroit branch in Romulus. I will revisit this issue. Even if the fuel needle was slightly off of full she should not have charged me $32.00 being that the car rental was already paid for through Hotwire.

    Mes498t1 8/25/08 4:02PM

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  • I had the opportunity to rent a Hertz vehicle through priceline. I wanted to take the time to say thank-you for the wonderful and prompt customer service that I received from the location at RDU. Ms. Dorothy was very informative, polite, and helpful on our trip from the airport to the rental location. The young lady at the dispatch counter was very pleasant and professional as well. She answered all of my questions about the charges and additional insurances. This was a very positive rental experience.

    pd 2/2/10 9:49AM

  • I just wanted to say THANK YOU!! I have flown
    from SLC,Ut to Sacto,CA the last 2 years at X-mas to see my family. I love cars and I love the Hertz fun collection. The X-mas Team there in Sacto airport help me rent (really 3 years)cars that were just AWESOME! A 2009 Cadillac Suv, 350z Nissan Conv & 2009 Corvette Hzh at such a great deal (and I'm not a member). It made my trips to Tahoe, SF and just around Sacto soo much better!! I have a 2000 Corvette and it made me feel at home. Are you listening? HERTZ? Give that team a pat on the back.. I don't know the other peoples stories on these comments. But to them. Check your dang car before and after you turn it in. THEN THERE WON'T BE CHARGES!!! NO SURPRISES!!! GEEZZZ. I WILL BE USING HERTZ AGAIN... Thanks... KURT M. WIEN

    Maddogg1157 1/23/10 5:10PM

  • I do have a descrepancy to correct on my bill, but I must say; I got great service. I was in Chicago for business..did not know the area...got a gps....everything was great until the day of return. Even with the gps, since there was alot of road construction, I got lost. I finally found my way but knew I was going to miss my flight. The hertz guy asked me if I wanted him to show me how to use the kiosk. With terror in my eyes, I said I am going to miss my flight. He quickly said let me check you out and I will drive you to the terminal myself. He did that and I barely made my flight. The last people were boarding....but I MADE IT! Now that is service! This dude needs a raise. If you can find out who he is by my rental agreement....please tell him how thankful I am.... true customer service. RR 544115596

    Anonymous 10/8/09 6:24PM



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