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Hertz Customer Service

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Hertz customer service is ranked #357 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.76 out of a possible 200 based upon 649 ratings. This score rates Hertz customer service and customer support as Disappointing.

NEGATIVE Comments

609 Negative Comments out of 649 Total Comments is 93.84%.

POSITIVE Comments

40 Positive Comments out of 649 Total Comments is 6.16%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I am a Hertz Golf member and I had seen Hertz long term rental info. I have a need for a 90 rental and thought that might be a solution based on the little comparison chart Hertz provides for potential long term rental customers.

    Can I just say that this long term rental thing at Hertz is a joke! I actually called back to make sure what Hertz quoted wasn't a mistake. The quote was $21,000 for ninety (yes 90 days). It was actually the daily rate for a basic sedan a Mercedes c300. You can actually buy a car like this from Hertz for slightly more money- I wouldn't. And I won't be renting from Hertz. Oh yes it it took 25 minutes to get the quote. The first agent at Herrz had no idea of any long term program rental at Hertz. So why does Hertz even mention it at all? What a joke the Hertz long term rental is. Hello Enterpize good by Hertz. Seriously Hertz wants $21,000 for rental of a basic sedan for 90 days. I could buy the darn car after 100 days rental for less money. Not a good idea to look at any long term rental at Hertz :-(
    Doug
    Dissatisfied customer

    Doug 5/14/13 7:11PM
  • I rented a car through Hertz. My Brother was about to die from cancer, so i thought going through a company
    in the airport was a good idea. Wrong,nobody at the inside counter, and no one at the outside office for over 25 min. I had a reservation. As I left, a lady walked pass me and said "Did you want a car" I said no one was in the office,her reply,"I had to go to the toilet" She never said another word except sign here. On the way to my Brother I thought I had a toll violation. Plate pass said no, and Hertz billed me for a violation anyway. Waiting weeks for an answer from
    Hertz I surrender. They can get away with stealing the money. Never will I use this company again. I don't see how they can stay in business. I guess by giving their customers the business. jack

    Jack 5/11/13 3:43PM
  • I had a rental for 2pm today and i got caught in traffic and arrived at 2:10pm and was old at 2pm they close and do not wait atleast 15 minutes to see if customer is late. I called the customer service department and was told they don't wait. I was not offered any other option just too bad you should be on time.Life happens and you cannot always be on time. I think this is very poor customer service.

    Anonymous 5/11/13 12:26PM
  • I have been trying to reach the location of where I am picking up car for over an hour and they are not answering. Called customer service and the guy was a jerk, knew nothing and was no help. Answer the phone!!!!!!!!!!!

    angrywithhertz 5/10/13 8:01AM
  • We had a very unfortunate experience with Hertz. Five months after we rented a car we received a phone call from a billing and collection agency saying Hertz filed a claim against us for $1,000 worth of damages to a vehicle we rented. Our options were to pay the claim or negotiate with the company to split the cost. We did not damage the car so neither of these options were acceptable. It was inspected upon check in and we had a receipt. A Hertz employee drove us to the airport in that car and the damage must have happened when he was returning but they needed someone to blame. After spending the week making calls, finding receipts, etc. to prove we did not do it, I finally got a hold of the claims manager and after a short explanation on my part he simply said we would not be responsible for damage as "it says the damage was done after you turned the car in". This was so frustrating! I felt they were trying to see if they could get money from us. We have been Gold member Customers for years and after this experience we won't be any more. Also, I will always be sure to get inspection and receipt and keep on file.

    Anonymous 5/3/13 1:28PM
  • My experience at the Hertz off of Gulf freeway in Houston, Tx. was horrible. First I waited one hour at the mechanic's shop to be picked up by the shuttle, which was the same little Mazda that they rented to me. The outside of the vehicle was extremely filthy and had a lil odor on the inside. I had to go and buy a air freshner when I left. I had to wait another 25 min. while they took the vehicle to go and get it washed. The lady actually asked me IF I wanted it washed when she seen how I was looking at it as we did our walk around.(STRAIGHT UP JUST DIRTY) And to top it all off, she never told me a price. She just swiped my card and gave it back with my paper work. I opened it to see a charge of $304.00. When I asked why so much then she explained to cost of the rental and a certain is a hold on my card that I would get back when I turned the vehicle back in. You think she would have explained all that before swiping my card. And I did not have a choice on where to rent from because this is the only place that the persons insurance used. I pray that I never have to see a hertz again. ENTERPRISE IS AWESOME, I have never had any problems with Enterprise.

    BrotherMike 4/29/13 7:14PM
  • I Hired A Van From Hertz Leeds After A Couple Of Days I Got A Flat Tyre And Tried To Change It ....the Spare Was Flat With A Stone Wedged In It , Rand Hertz They Basically Said Tough You Should Have Checked It When You Picked It Up



    Terrible Service And The Manager Terry Is Useless And Unhelpfull

    UKMAILMAN 4/27/13 7:15AM
  • We drove from Colchester to Heathrow to the Hertz arrival and inspection bay. On inspection they noticed a nail in the tyre, the tyre was slightly deflated but not enough for us to feel anything amiss during our journey. Cost? 135 pounds! No more Hertz.

    Anonymous 4/22/13 8:29AM
  • Absolutely awful - A pre-paid reservation needed to be cancelled - Hertz will not give the money back unless we send a fax (a FAX, nowadays!!) anyway the FAX is always busy and we cannot send a FAX, so they will not give a refund - This is the worst customer service I have seen in decades !

    Phil 4/19/13 8:45AM
  • When dealing with Hertz, use tremendous cushion. Never hand in your agreement as they then modify it to show that you have agreed to items that were not part of the original agreement. You then cannot argue that they were not part of the agreement because you do not have your copy as you followed their instructions during the after hour drop-off and left it in the glove compartment.
    It my instance they went and charged for insurance for the month that I had rented the vehicle, even though I said I said I did not want it. The corporate headquarters was of no help as they sent a copy that showed that I took the insurance.
    BUYER BEWARE THEY STINK.

    Oldie68 4/17/13 10:45AM
  • Shocking, absolutely shocking.
    After a rental in the UK I had to return a car with a broken rear windscreen. The damage was in no way my fault but of course I was billed for it. I sent numerous mails to provide exact details but was totalled ignored. A "customer service agent" even hung up on me on the phone.
    I have seen some bad customer service in my time but this takes the biscuit. Shocking...

    nr 4/16/13 1:10AM
  • They didnt the car that I reserved, so they provided me a bus. Than three weeks after my bill was paid I was charged a fictitious toll charge aginast my credit card for a toll in a state that I wasnt in. I spent an hour on the phone with no resolve. I will never.. rent from Hertz again!!!

    Never_Hertz_Again 4/14/13 5:51PM
  • I reserved a minivan more than a month in advance, but the day I was supposed to pick it up, they called to tell me one was not available. This was the start of Spring Break, so no other companies had anything available. They offered me 2 cars instead. This did me no good since I was transporting 6 teenagers 12 hours.

    angrycustomer 4/11/13 11:54AM
  • I have wrote a letter of complaint to Hertz UK and not had the decency of a reply.
    Would never use them again

    Trevor 4/8/13 12:44PM
  • Dropped off car at MKE airport no one to check vehicle felt uncomfortable just leaving the rental without someone checking me in. I have never experienced this type of check-in. Others checking in vehicles felt the same. What happens if we do not agree on condition, fuel etc. Please respond



    Thanks

    Jim

    Anonymous 4/8/13 12:09PM
  • I reserved a car at the 11300 E.Northwest hwy location for 7:30am on 4/5/2013.
    I confirmed that they had the car at lunchtime the previous day.
    4/5/2013 got a call at 7:30am from Karen stating she had no cars and that her boss was not returning her phone calls. An hour later she called and told us there was a car coming from DFW airport, an hour later she called and said the people at the DFW station were not returning her calls. 1/2 hour after that we are told there is someone coming from Richardson with a car, but that we will have to drive him back, over an hour away and in the opposite direction from our destination.
    Now we are 3 hours late for a conference in San Antonio. I want to know why all the lies?
    Why is my car not ready and at the location of reservation at the time requested? Why was I told the car was ready?
    This is completely unacceptable service. Perhaps someone can communicate to our Corporate office why we were all 3 hours late? Perhaps our corporate office will decide to use another rental car provider in the future.

    Souxie 4/5/13 8:41AM
  • Hertz, Atlantic City, Branch Manager Mr. Ernest Harper. Nice guy, pleasant person, no follow through, denies receiving messages, even from his own employees. Did not return on call of maybe 10-14 over two days. Nice guy who just doesn't care. Makes promises with no follow through, so I ended up with a car that had almost 35k miles, non of the options. In fact there was a toll pass in the car I ended up saying ok I'll accept this for tonight because its 2am and need to drive an hour north, believing he would take care of things in the morning with the Toms River branch, but he didn't and told me he talked with them. When I called the manager said we have nothing for the next two days, just like I told Ernest this morning. Talked with him this morning at 8 am told he will fix it all shortly. It's after 5 pm and nothing. So I call corporate and after 3-4 forwards a nice lady says there is little to do Ernest is the responsible manager, but she will send an email to all branches and I should wait for a call shortly. After 7 pm and not one call.

    Just doesn't seem like anyone in Hertz cares let along demonstrate a fraction of leadership or problem solving.

    Hertz CEO and senior directors... I read so many complaints about the company had no idea how badly run it was. A once great company customer first is slowly sliding down down the drain. Time you elect a new CEO and switch out your senior director, and like Steve of Apple once said 'get back to basics'.

    Dominick

    Dominick 3/29/13 4:20PM
  • After calming down A LOT and filtering out many choice words- I will try to write this with only the facts:

    I made a reservation for an out-of-town trip for my family starting on Friday. I got the confirmation number, and free pick up. I called 2 days prior to confirm my reservation again. I spoke with Tim who told me that since my address is 16 min away (as shown on google maps) they could not accommodate the free pick up because their policy is for locations within 15 min- REALLY???. After checking and rearranging my schedule I called back to tell them that I will have to come at 2 o'clock instead of the 12 noon scheduled time. Tim told me that he made a note of it and that the vehicle will be ready at that time.

    - a side note here. If free pick up was not available- when/ if at all were they going to call me or email me to let me know???

    - Friday comes and I received a phone call from Brandon at 12:30 - the branch manager-(30 min after the time the car was supposed to be ready). He asked if I was still interested in the vehicle. I was taken back by his question and told him that of course I'm still interested, I'm waiting on a ride to come pick it up now! So then Brandon tells me that there may not be a vehicle available but that he will call me back in an hour to let me know.
    -I received no more calls after that.
    -I showed up at the branch for pick up at exactly 2 pm. Brandon comes out to say 'Oh sorry, we're just all booked and there is no vehicle available.' He then tells me 'I'm not supposed to say this but may be you can go across the street to one of our competitors, Enterprise, to see if they have one available.'

    So that was the situation I was put in. No consolation, no compensation, no help- just 'We're out of stock'

    Imagine yourself in a situation like this when you have gone out of your way to ensure the plans are in order, moved back your scheduled departure time only to have them say 'sorry, can't help you' and now you have no vehicle to go on your vacation.'

    I told Brandon that I was very disappointed with how everything was going but that is not solving my problem and I asked him to do anything he can to help me. The entire staff at the branch (Brandon, Tim, and another worker)- simply said' There's nothing we can do, just can't help you'
    WTF???? they just stood there not saying anything as if they wait long enough I would just go away and not bother them again! Then after a few minutes -when it seemed like I was not going to go away- Brandon would ask one of them to pick up the phone and call another location to see if something was available
    -here's that conversation:
    caller- 'Oh Hi ---, How are you. Things are great here. Hey, listen- I'm looking to see if you have a vehicle available......
    So can you picture how frustrated you would be to stand here, late for your departure, with a staff that does not feel any sense of urgency, does not feel at all responsible for the predicament they have put you in, nor offer you any compensation for you inconvenience in the least!!!
    Brandon tells me if I wanted to I can call customer relations to express my frustration because they can't do anything. He also told me that he had spoken with their regional manager- John Yao- and that he would call me back about my situation but that he was 'in a meeting.' He did not ask me to sit down or wait until they solve the situation. They simply wanted me to leave. He asked if I had some time may be 3-4 hours they may be able to find something and call me back.
    During this time I tried to call their customer relations only to have them tell me the same thing- sorry, no vehicle available in your area. Then the lady said that she will file a formal complaint for me and that I will get an email confirmation of that.
    AGAIN- REALLY??? What is that confirmation going to help my situation in finding a car to go on vacation!!!!
    I asked to talk to John Yao- but again Brandon said that he was in a meeting and that he had my number and that he will call me back- I asked for John's telephone number but Brandon said I'm not allowed to give you that information. I never got a call from John Yao, Regional Manager.
    So that was the extent of my atrocious experience with these guys. After 45 min of standing there and them just trying to ignore me- I left at 2:45. I get a phone call some time close to 4 that they found a car for me with enterprise if I was still interested- after being 4 hours delayed. We only had 2 drivers for our trip and my father-in-law couldn't see well at night so by that time we were already on the road to get as much daylight as possible- in 2 separate cars!!!

    So I'm not going to have a problem without showing a proper solution- perhaps they can learn from this or ignore it like they ignore me to their inevitable future litigations and bankruptcy.
    1. Have a CARING staff
    2. Be aware of your bookings and call customers with advance notice if you are not able to fulfill your obligations (booking and free pick-up)!!!
    3. If you are not able to find in your inventory- offer something comparable, offer some consolation amenities/coupons/vouchers WHATEVER!!!
    4. think outside the box- do what the airlines do- call your competitor, get a reservation for the same vehicle- honor your fees to the customer- pay the difference if there is any!!!
    5. ALL THIS SHOULD HAVE BEEN DONE PRIOR TO ME ARRIVING FOR PICKUP

    To wait until after the scheduled time of the reservation to do anything, to say you cant do anything, wait until the customer leaves and call back after 4 hours of scheduled availability is unforgivable.

    Anonymous 3/25/13 11:27AM
  • I have been trying for over one hour to make a reservation for a #1 club. Oh, I talked to your website person...absolutely no help.

    Madison Jack 3/16/13 5:54PM
  • Today, Friday, March 15, 2013, I arrived at the Ames, IA Hertz office to pick up the Full-Size car that I reserved 3 weeks ago on February 17, 2013. The Hertz representative, Scott, told me that there are not any cars available, in the Ames or Des Moines area. He stated that he is "sorry, and apologizes". This car rental was made over three weeks ago to accommodate my family of four on a road trip and vacation to San Antonio, Texas. With rental-car insurance prepaid, hotel reservations made, bags packed, and maps laid out - - we were ready to get on the road within a few hours. Now, we have already lost the rental-car insurance, and have to decide between driving the old family car with over 190K miles on it or losing the whole trip.
    Scott explained that there is nothing he can offer me. There is no compensation provided. He cannot offer to get a rental or compensate a rental from another company, as there are none in the area. He also admitted that there were people who made reservations after me and were provided vehicles earlier in the day. I let him know that I would write reviews and post this story on Facebook, Linked In, and Instagram. He said I was welcome to do that. He was in a really bad situation. A job/company that does not respect it's customers or it's reputation and does not provide it's agents with discretionary decision making powers to make a bad situation right.
    If you do business with Hertz, you will get hurts in return. I suggest finding a company or a program other than Hertz that will honor their reservations - even if there is premium pricing. Hertz not honoring their obligations has cost us more than I know how to account for.
    Tell your friends, neighbors, family, and company about the lack of respect Hertz has for their customers and their lack of responsibility. Hertz is bad business for everyone.

    WesleyHamstreet 3/15/13 4:24PM
  • I will like to share my experience with HERZ South Africa...I have rented a car from Cape Town to Johannesburg 1 week in total.



    We did not have any accident and we did not damaged the car in any way.



    When we return the car the gentlemen in charge when he check the car...he just look under the Bumpers and nowhere else.We normally travel around the world for business of for pleasure once a week and we normally rent a car NEVER HAPPEN that somebody check the car under there.



    He check the car two second and just there he said OPSss we do have a problem here ( just few scratch under the car)of course we complain but after two week the company without any E mail of communications from there side took from our bank account 200 Euros...



    THIS IS UNACCEPTABLE





    HERZ NEVER NEVER AGAIN!!!



    Maurizio Palomba\

    Maurizio 3/6/13 3:22AM
  • I tried to rent a Hertz car on 03/01/2013 in Loveland CO so that our car could be repaired. When making the reservation the day before , I directly talked to the Loveland CO branch and they informed me that if using a debit card, I would be subject to a credit check, (no other agency does this), and if needed they would add $200 to the rental or they would run the credit card as a charge. When attempting to pick up the car on the 1st of March around 2PM, (driving 20 MILES out of our way), they ran the credit check and came back unsatisfactory to YOUR standards. The agent said that I could NOT have the car because of the credit check. I was humiliated in front of my kids and other people. We have rented from this branch before and from other car rentals without any problem with the same debit card. I infromed the agent that is account had enough funds to BUY one of his cars and he still refused. I find it offensive that you will rent to criminals with a debit card but not to me. With all the social engines available you better believe this incident will be be loudly broadcasted. I would like someone from Hertz to contact me so that we can fix this problem with your policys.

    Anonymous 3/3/13 8:47PM
  • the customer service number simply rolls over and over into another never-ending voice mail message. this is the worst customer service voice mail system I have ever encountered.

    Anonymous 2/28/13 7:36AM
  • Hired a car from Hertz in Bangkok, Thailand. Only could pick and deliver csr to airport, I was located in the middle of town!

    When I received the car in the dark car park, I did not notice the dirty state of the interior. Dirty finger marks on the windows, plus ingrained food on the dashbord..yuck! The car had also done 190k kilometers so you can imgine the engine! During hire windscreen cracked lucky they missed on the return as I would have to fight not to pay for it! Never Hertz again!

    alan 2/24/13 6:43AM
  • I am still waiting after 8 weeks to get a refund from Hertz' failure to supply a rental for which I had prepaid. They say it will now be a further six weeks before they can affect a bank transfer. I cannot trust anything that Hertz staff say.

    Anonymous 2/23/13 2:42AM
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  • Hertz has helped me in many ways and I cannot thank them enough because I lost my EZPASS and they contacted me and informed me that I lost it. I truly do appreciate their service very much and I will aways trust Hertz!

    HKKH 2/27/13 12:46PM
  • We rented a car from Hertz in Irving from
    December 24-December 31, 2012. We were very pleased with the personnel there and the service they provided.

    mayork2 12/31/12 2:50PM
  • This Hertz Gold Member has a smoke intolerance. On Thursday, October 25 late AM, I was priviledged to work with Ms.Debra & Ms. Sheila at Hertz Savannah Airport. The first car I was given had been cleaned and sprayed. After turning on the AC, the smoke was strong. I returned the keys requesting another. The second car had smoke. Sheila offered to hold onto my luggage until I found and accepted a more smoke free car. After 4-5 cars total, I accepted a Volkswagen Passat with low mileage. Both Debra & Sheila searched for low mileage vechicles until I found an acceptable one. Thank you Debra & Sheila!Outstanding Customer Service!

    William J. Key 10/26/12 8:27PM
  • The conclusion to the other post in the negative section...now we have a positve post for balance.....
    10.12.12 3pm the car became available and I picked up the car at ft lauderdale downtown.

    Supervisor Sally made some calls and got a quick response in locating the car that was to have been picked up this past monday and then delayed to today originally at 9am but they found it and changed the time to 3pm.

    1. Sally/Sandra corp. sales were both nice & provided an incentive to purchase the car.

    2. Steve was nice & had the car detailed at pickup.
    (unfortunately only 1 keyfob was available but that was as described) (cost over $200 at dealer for replacement)

    3. I'm happy to be home in my nice toyota car and will probably purchase unless something like a leak is discovered.

    Thankyou all for making this happen today 10.12.12

    alpha1 10/13/12 5:31AM
  • Rented twice in Reno,rep. customer service at 3 different times, 5star, gave me discounts when I screwed up & put in to much gas, didn't clarify when I'd return the car, gave me benefit of doubt, w/o me even asking. Cars excellent, 3 people involved, all well trained & will require that I use Hertz next time. Tks G

    Wheels 9/28/12 1:09PM
  • I rented a vehicle in Atlanta Georgia airport on Friday morning after a horrible red eye Delta flight. The representatives were awesome! They helped my daughter & I in dire need. We were late getting to an Army base and had a long drive. They made sure we had a full tank and lined us right up. They even were personable & hugged my crying daughter who was going to be late for a special graduation.

    I highly commend these people, this company & will always be grateful, as well as recommend to others and always rent from you all. God Bless you. Cynthia Tabita

    cynthia tabita 9/19/12 1:08PM
  • When someone does something extraordinary and considered well above the normal role of responsiblility, it certainly is worth taking the time to drop a comment off to the organization that person represents.

    This is a commendation to a young man, Alex, who was on duty at the Charlotte, NC return center. On Wednesday, Sept 5, 2012, I was running a bit late to catch a flight. I'd turned the car in, and was quickly handed my receipt. What happened next - I made it to the location to catch the shuttle back to the airport. While walking to that area, a shuttle bus just left. I stood there for a couple of minute - maybe 3 or 4 - and a young man with a Hertz cap on drove up in a car and asked me if I wanted to wait for the shuttle or go with him. Very unusual, but there was another young traveling lady in the passenger's side that put me at ease, so I said "sure". There was no shuttle bus in sight, but that's not the point. This young man had apparently seen the need to transport the young lady to the airport for the same reasons as I. She was late and was probably going to miss her flight. So it goes that he put us both at the terminal in literal seconds, far quicker than riding the shuttle. He was an excellent driver and knew where and how to go, and maintained a reassuring attitude the whole way. Bottom line - Hertz can be proud of this young man Alex. Again, it's highly unusual, and those that may read this could claim that it was taking a chance, but with the lady in the front seat, and him in a Hertz car with a Hertz cap on put me at ease. He was very friendly - and helped with the bags. I made my flight - not sure about the young lady. Good Job Hertz - that young man is going places - either in Hertz or somewhere else in customer service.

    JSM 9/6/12 1:40PM
  • We were three travelers at Ord airport in Chicago with a cancelled flight. No one at the airline or any other car rental company would help us. Your driver, Jose Castro came to the rescue. He spent several minutes radioing to the car lot to ensure we could rent a car without a reservation. The trip was uphill from there. Everyone at the Hertz lot at Ord were professional and helpful, and we arrived at our destination only one hour after our cancelled flight. We will use Hertz next time we need to rend a vehicle. I was not the person the car was rented to, just a happy passenger.

    John Reff 8/29/12 8:01AM
  • I would like to say that I had a wonderful experience at your Warner Robins, GA location Ms. Ariel Lopez represented Hertz with the upmost manners and was such a delight to work with. I had attempted to rent from another car rental but met with all types of obstacles and had such an unpleasant experience that I had considered taking a cab. I did not know that Hertz had a rental location until I spoke with my insurance company. I would just like to reinter ate Ms. Lopez made my day a very pleasant one. Please let her know that she is appreciated. Thank you so very much.

    Wendy J. Floyd

    Anonymous 8/10/12 1:44PM
  • I want to compliment Jerry at the Las Vegas Mc Carran airport location. I left my sport coat in my rental and Jerry immediately jumped into action and had me get in the car with him to drive to find where they had parked my rental and in the end found my sport coat. After this I was running late and he drove me to the airport so I could catch my flight. Fantastic customer service. Hertz should be proud to have Jerry ( from New Jersey) on the team.

    Tony 7/24/12 8:48AM
  • I'm a current Hertz employee. I have not been with them a long time, and I do not plan on it. It is a job that I will keep, while I look for a better one. I can tell you that you do not want to use this company. The local offices do not care for their customers on bit. They do everything in their power to make it impossible to reach them by phone, if you have a problem or a complaint. They give cars away that are booked for someone else, all the time. I can't wait to work for a company that is not full of scoundrels.

    maddog 7/10/12 3:53PM
  • I had reserved a small car for 6 days. The deal was sweet. The gentleman that helped us offered a larger car at a deal. we didn't need a larger car, he offered the "insurance" (didn't call it that), we didn't need that either, we told him we would fill the car up and he said "be sure you do" (did he think I was stupid) at that point we found ALAN to be less than helpful and not very customer service motivated. He acted like he didn't care weather we knew where to go to pick up the car. The little Nissan Versa was great on gas and we enjoyed it so much. Upon returning the car, the service was much better and the lady was very nice. Alan is not good at his job and it could cost Heretz. People expect and deserve to be treated with respect and kindness.

    Betty 6/23/12 4:08PM
  • Good-day Hertz Management.
    I currently finished with Agent Angie#484863 for my rental in June 2012. She was efficient, patient, helpful and provided excellent customer service. I took notes, and she answered all my questions, and looked up information I needed for my trip in June. Hertz Rocks.
    Finished online with Krista - I needed the customer service page to write this thank you. Both ladies -outstanding assets to your company. I will definitely use Hertz for future rentals, and recommend you to family & friends.
    With much gratitude,
    Donna Trotter (California) DtIntrepid1@yahoo.com

    Donna Trotter 5/6/12 9:35AM
  • The hertz staff in St. Louis were incredibly helpful in finding me a car-even after a hail storm wiped out a lot of available vehicles. I was frustrated with my situation but Josh Davis from the South Lindburgh location dealt with me through all my aggravated calls and was incredibly kind and empathetic and worked extremely hard to accomodate me. Their customer service was fantastic.

    Jayne 5/5/12 10:24AM
  • Want to say that Hertz truly came through for us yesterday - the requested car (one of their Adreneline series) was not in inventory when we arrived at the airport. It appears someone else had liked the car enough to keep it longer. Our agent canvassed the on site inventory and found one for us; and spent a good deal of time setting it up manually (yes, the old fashioned hand written contract) way - to go far above and beyond to make sure we had the car we were hoping for. The rental car industry is a tough one for good customer service - alot of bad experiences can occur - and I just wanted to report a good one.

    Mare 4/14/12 7:42AM
  • I love the service at Minneapolis/St. Paul airport. Not only did your employee Glenn drive me to the correct terminal when I drove back my rental. Shortly after I had went through security--I discovered that I had left my company blackberry in the Hertz rental car. I was able to contact Hertz and after talking with TSA, they met Glenn on the
    other side of Southwest security and Glenn gave TSA my blackberry while I waited past security to receive it. Excellent Service!!
    This happened on March 9th, 2012. Thank You Glenn
    Mrs. N. Rounds

    Anonymous 4/3/12 8:03PM
  • Hertz, LAX
    My husband and I flew into LAX and was taken to rent our car. After waiting in line for about an hour we were going to be charged close to 900 dollars. We had made reservations and quoted a price of $194. Was surpised to learn that we were told we were at the wrong location so that is why the price was so high. We were so upset that we told them noway and walked out the door. Then I went back and went to the Customer Service and talked to a Michelle Wysorki and was so happy the way she took charge and gave us a car to rent for the price we were quoted. I beleieve she went out of her way to help us and that Hertz should realized what an asset she is to your company. Tank you again Michelle> i will never forget how you helped us.
    Mrs. Williford

    Anonymous 3/23/12 10:54AM
  • I don't know why everyone posts so many bad comments about Hertz. They charged me exactly what they said they would. It took 5 minutes to get the car and 5 minutes to give it back. They didn't have my exact model but they had something similar. Good experience at a good price.

    nmadel 2/28/12 2:07PM
  • My wife and I recently returned from St. Martin. The roads are horrible there, pitted & potholed, with broken concrete common. And then there are the unpaved "roads" which often must be traversed to get to more remote beaches. After several days, our Corolla, which we rented from Hertz, started to come apart at the seams. We returned to Hertz, expecting to be blamed for abusing the car & being charged for body work. Instead, the staff was very understanding, and offered to let us pick out another car. That one held up for the remainder of our stay, and we were not charged extra. The staff was most polite and accommodating.

    mike silverman 2/2/12 3:20PM
  • I reserved a vehicles on line in February 2011 for 2 weeks in December. I had reserved a large SUV since I have need lots of room for movement and require compfort since I have Parkinson's and also have a morphine pump implant for pain. To cut this short, the car was confirmed and I noted it. Then in October, I looked up the confirmation and there was everything including the amount, but no vehicle listed. I called and was told that there would be a similar vehicle waiting for me at the price of the confirmation. Well, we get to the airport; there was a vehicle but $200 more. I tried to call the desk, but in approximately 25 times that I have called it, no one answers. So I told my wife that we would just wait until we returned the vehicle. When we returned it we explained our situation. The return supervisor, Mo, at the garage in Phoenix Sky Harbor Airport asked me to wait in the vehicle and he would take care of it promptly. He returned and the cost was corrected. He then told the young man working there to drive us and help with the luggage at the terminal, rather than my wife and I, with a cane, hauling the luggage upstairs at the car rental garage and then take a bus to the terminal. This supervisor went the extra 110% to make our experience with Hertz or any other car rental the absolute best. I will go out of my way if I have too from now on, to only rent from Hertz. This young man exemplifies what our service industry use to provide, but today has pushed aside for profits and speed. I would hope that Hertz would contact me becasue I would like to thank this young man again.
    $200

    tlk1952 1/7/12 12:55AM
  • Rented a car in Cleveland. Through a misunderstanding believed that I would only pay pro-rata for fuel used in the fuel plan as I thought I was told. When I arrived to return the car the following day, the person taking the vehicle was not accomodating. After a call to Customer Service, the agent there was very understanding for which I am appreciative.

    Sigmada 12/27/11 7:54AM
  • I wanted to say how great hertz is, last month i had a situation arise with the rental i called to address it and was told that I'd have to wait until check out for a resolution. I went to the Hertz location in West Ashley, SC and they took care of me completely. I am very grateful and will return for business. I would give them 5 stars!!!

    Anonymous 12/15/11 9:11PM
  • Recently,my husband and I used Hertz car rental services at Miami International Airport. The experience was wonderful, thanks to employee, Marie Gonzalez. Mrs.
    Gonzalez was warm, freindly and extremely helpful. Hertz is fortunate to have an employee like Mrs. Gonzalez.

    Anonymous 11/27/11 10:16AM
  • I would like to keep you informed that I have been very happy by the service given by Sophie at Zurich Airport !
    my reservation 353446026
    P.Gruat - Oct.10,2011

    Anonymous 10/11/11 12:36PM
  • I cannot say enough positive and kind things about my experience with Hertz. Yesterday my wallet with all my life -- credit cards, insurance cards, car registration -- was mistakenly left in the returned rental car. Two hours into my flight from west to east coast I remembered. The panic attack I had was unlike any other. No action could be taken for several more hours as I sat frustrated on the plane. Last night, I emailed my address to the Hertz online site, left my phone number at the online site; and today I received a call from a very nice lady saying one of the Hertz employees turned in my wallet with all the credit cards yesterday. THANK YOU a million times, Hertz employees!!

    Mary Anne 9/27/11 3:26PM
  • Submit your comment >>
  • I used to work for Hertz. The reason customer service is so bad across the board is that most of their employees are unhappy with their jobs. Hertz treats its employees very bad and that reflects back on the customer. They are a greedy company that changes the rules to make their profit margins increase at the expense of their employees. They set unrealistic sales goals so that they get to keep their employee's bonus revenue. At that point there is very little motivation for the employee to strive for exceptional customer service.

    A 11/20/11 5:35PM

  • Hertz suspends praying Muslim shuttle drivers
    Thirty-four Somali Muslims who drive airport shuttle buses for Hertz were suspended Friday over a dispute over praying on the job.

    By Lornet Turnbull

    Seattle Times staff reporter


    Zainab Aweis, 20, is one of the Somali Muslim shuttle drivers Hertz suspended for not clocking out during prayer

    In the three years she's worked as a shuttle driver for Hertz at Seattle-Tacoma International Airport, Zainab Aweis, had always taken time out of her shift each day to pray.

    An observant Muslim, she prays five times a day — with one, sometimes two of those prayer times falling during her shift.

    "That was the one benefit of the job," the 20-year-old said.

    On Friday, she and 33 other drivers — all of them Somali Muslims — were suspended indefinitely from their jobs after they took religious breaks to pray while at work without first clocking out.

    A spokesman for Teamsters Local 117, which represents the workers, said it is trying to get the workers back on the job.

    Both the company and the union late Thursday said they were waiting to hear back from the other.

    While the drivers were allowed two, 10-minute breaks during their work shifts during which they could pray, Teamsters officials said managers had agreed in negotiations that workers would not have to clock out and in, though the contact itself does not address the matter.

    And the workers and their union said Hertz had previously not required that workers clock out for prayer. The union said it has filed an unfair-labor-practices complaint with the National Labor Relations Board against Hertz for failing to notify the union in advance of what it called a policy change.

    But Hertz said the rules aren't new; that it had been trying for some time to enforce the terms of an Equal Employment Opportunity Commission settlement it reached with the workers two years ago that required them to clock out.

    A Hertz spokesman said the workers had been repeatedly told they needed to clock out and that the 34 suspended workers had not complied.

    "We felt it was reasonable for our Muslim employees who need to pray a couple times during the workday to clock in and clock out," said Rich Broome, spokesman for Hertz.

    Broome said it's not about pay — break time is paid time — but to ensure that workers were staying within the 10-minute time slots, which has been a problem.

    He pointed out that Muslim workers who clocked out were not suspended.

    On Wednesday, a few dozen people from area labor and faith organizations protested on behalf of the workers outside the Hertz counter at the airport, waving signs saying, "Respect me, Respect my religion."

    The Teamsters represents about 79 drivers at Hertz — about 70 percent of whom are Muslim — earning between $9.15 and $9.95 an hour. They receive no health benefits, vacation or sick leave.

    Aweis said she was not aware the rules had changed until she arrived at work on Friday and managers told her and six other women who were about to pray that several other workers had been sent home that day for praying.

    "He said, 'If you guys pray, you go home,' " Aweis recalled.

    "I said, 'Is that a new rule?' And he said, 'yes.' "

    They prayed anyway, she said, contending that managers stood over them taunting and disrupting them.

    "I like the job," Aweis said. "But if I can't pray, I don't see the benefit."

    Mohamed Hassan, of the Somali Community Services Coalition, said the workers cannot afford to be away from their jobs. "They need to pay rent and buy food for their children."

    MasterMind22x 10/6/11 10:19PM



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