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Please don't give the Hertz in St. Louis your business. The City Manager has questionable character and treatment of certain employees is unacceptable. I will never give this place my business and am posting every where I can find asking other customers to do the same. Please rent from Enterprise or another rental agency.Anonymous 3/7/14 6:06AM
My insurance set me up with hertz today for a rental since my car was going for a repair. Talked to hertz employer at 10 AM to reserve. Just before leaving for that location in Houston, called him exactly at 1:23 PM telling him I'm on my way and will be there in 20 min which he told me that he's waiting for me. When I reached there the place was closed and the guy had gone all the way to the airport to pick some cars up. The hertz number went directly to this other branch who told me he'll be back in 20 mins. Waited there for 45 mins then left for the dealer ship to drop my car since he didnt show up. Waited there for more than 2 and half hours and kept calling them and they kept saying he'll be there in a few minutes. Finally he came at 4 40. When I told him what the hell took him so long his first answer was and I quote " Im gonna get you the car and you can go home that what you want dont you"? This really pissed me off and I told him Im gonna write a lettle and complain about you and he immediately pulled the car to right and went off to the other direction saying im gonna take you to this other location to give you a rental. My friend in the back was gonna call the police since he forcefully took us when we kept shouting that take us to the same location because we don't know where your taking us. He took us to this other location where the manager seemed like his best friend and he told me go ahead complain to him. I didnt say anything since I didnt wanna waste my time because the manager wasnt gonna take any action since the guy himself was a manager of the other branch. Im gonna blog all around the internet about this most PATHETIC SERVICE you guys have. Im NEVER gonna do business with you guys again.Qazi Waleed 3/6/14 5:20PM
I recently called Hertz relating my rental, I help my dad get a car since he doesn't know how to use the site, When I got him the reservation I was given the option to put down the name of the driver and I put my dads name because I am not the driver, plus my dad is the one with the credit card and the AAA discount, instead my name is on it and now we are stuck and now one will help us. When I called Hertz and asked please help they kept saying thats not our problem, I said please what options do you have to help out because this is the only way without loosing the car rental, they transferred us to the supervisor and we talked to the supervisor and they came out telling me this witch was one thing that made me realize to never go with Hertz again as a rental, you are deaf and stupid you don't understand, I started to feel like I was getting insulted and they said you know what I am going to hang up and that is what they did, they hung up and never helped, now we are begging for helpButter 3/2/14 12:45AM
Rented a car last night in Orlando. I had prepaid it through AAA and after standing in line for 45 minutes we finally got up to the counter. There were only 3 customers in front of me and two agents at the counter. Then it was another half hour to get the car. First we almost had to argue with the agent that I had more than enough insurance and didnt want all the other add ons they offered. Then they didnt have the vehicle I had prepaid for and tried to upgrade me from a chev equinox to a mercedes s550. While I'm at the counter, two other Hertz employees came out of the back room. The agent I was at said "I need to take my break, can someone cover for me' it was 11PM and they close at midnight. The other two employees could have come to help out, they werent just the person who greeted us at the beginning of the line. I'll never rent from hertz again. Watched the Avis line next to us with more agents and the time from when they got in line to the time they left the counter was aprox 20 minutes. I should know I stood there and timed it after we all were getting frustrated.Anonymous 2/27/14 11:10AM
i made online reservation on Friday, February 21, 2014 at 8:00pm. I could not find my driver's license. I called Hertz, Sat. Feb. 22nd at 9am The Sacramento Downtown Office to ask if I could use a copy of my driver's license. I was told I could only use a DMV Temporary issued license to rent car without the actual license. I had to cancel the reservation. I asked to cancel. The Hertz Representative stated he cancelled the reservation. Today, Feb. 25th. I called Hertz to inquire how to obtain my refund. I was told there is no record that I cancelled the rental. I am very upset. I previously paid for the rental. I feel robbed by Hertz. I want to be reimbursed the money I have paid, because I cancelled prior to the 24 hour cancellation policyAnonymous 2/25/14 2:25PM
Rented a car in St Croix. We had locked our keys in the trunk. Hertz sent one of their workers out to unlock the car. Instead of simply unlocking the trunk to remove the key, he instead went right to the drivers side door, thought that was odd. We mentioned to him again that the keys were in the trunk, he then opened the trunk and went on his way. Within an hour later, after we came back from lunch at a restauran our car had a window smashed and our belongings were stolen. It is a little odd that he was the only person that knew what was inside the vehicle. Note, that we are assuming, but it is just too coincidental that we were on a part of the island were there had been no previous reports of crime there. We then contacted the Hertz dealer and they acted like it was no big deal. The customer service was insulting! They did not understand what it was like to have everything you had with you stolen! I would reccomend you think twice before you book with Hertz. I know I will never even dream about renting from them in the future.#IRATE 2/24/14 11:24AM
I will never attempt to rent a vehicle from Hertz again Buffalo airport. We went in to pick up a Chevy suburban for our trip to Florida. We were leaving the next morning!! We were told that the supervisor Savannah did not pass along the information about the bigger vehicle we needed and there were none available. The then told us the person who was suppose to take care of us TJ called I sick and did not forward any info. Then they said we would have to come back in the morning and SEE if there was a vehicle for us really!!! then they left us standing there with no help no compensation, absolutely clueless staff, I sent the manager a email and she didn't even bother to respond. REAL PROFESSIONAL!!!. Now mind you this was a rental that was going to be over $1000.00 and nobody had a clue. Went next door to AVIS got what we needed they matched the price and within 15 minutes we were on our way. OH we even left the Avis employee a $40. tip they were awesome Hertz should take some lessons from them.irritated in Buffalo 2/23/14 7:17PM
I have never dealt with such incompetence in my life starting with the pickup of my vehicle. They not only screwed up my reservation, the rental agents were the worst to deal with. They also put the hold and the rental fee on the wrong cards, I specifically told them which. When I brought this to their attention, it was not corrected. I have spoken to them once since then, emailed them twice and contacted Hertz Customer Service who assured me this would be taken care of. It's been a month, I'm still waiting..... Do not waste your money on this crappy company, there are plenty of other rental agencies. Go somewhere else if you want good service.christine 2/12/14 11:35AM
i would never rent a car from hertz on ninth street in stroudsburg pa ever again. there customer service reps were rude and did not attempt to rectify my messed up reservation. the service rep on the phone was even worst she completely screwed up the reservation. And even though I was eligible for a two car upgrade they refuse to honor my upgrade and only offered a one car upgrade. i am totally disappointed with the company and feel let down, that they would loose a loyal customer over an upgrade.i really think that hertz should retrain there reps. no rep should ever tell a paying customer that " the truth is that the company looses 20.00 dollars if they give you the upgrade and "that these cars don't stay on the lot too long". those words just cost hertz my reservation for 350.00 and my cousins reservation for 400.00. So now i ask hertz was it worth saving those 20.00? I dont think it was !Anonymous 2/4/14 8:20PM
I rented a vehicle through hertz, because this is where my ins sent me, i work out of town because of my profession ignoring the fact that i had to come back to Illinois to swap cars 2x then the fact that when i got the rental they took my credit card did NOT put it on file, and KNOW they r harassing me, because im working out of town when i called to make payment the guy told me i had to call back.so unprofessional i have to many friends and business partners with hertz gold membership i am going to share this horrible experience withpissed 2/4/14 5:24AM
What a nightmare! Heartz is getting away with robbery. I cannot believe no one can stop them. I want to launch a CLASS ACTION LAWSUIT AGAINST Hertz. I paid for the rental car through Expedia.com, when I picked up the car, they asked me for a credit card, then they proceed to ask me if I wanted insurance, which I declined but because I was dealing with a phone booth operator, she said just click yes and we are done assuming that no insurance was going to be paid. Well HERTZ took $220.00 from my credit card and when I called to get an answer, there is no customer service here, I keep getting phone numbers that are disconnected, getting the run around, very nasty unprofessional people answering the phones. I have disputed this with my Discover card. I am so angry and I want to find an attorney to help me with this issue...this is an issue of more than $220....this is stealing.Laura C 2/3/14 12:23PM
I spent the last hour and a half talking to five Hertz employees about Rental Record . My card was over billed by $101.27. Some of the excuses I was given by Jessica was that she couldn't see my invoice in the system, the location (LAX) printed it, and absolutely no supervisors were available. Jessica acknowledged my car should be credited, but not for the entire amount. She didn't have the authority and nobody with any authority was available until Phyllys (2971) came on the line and in her inimitable style said to just mail it in for investigation. I never receive a reply to my email in January. Side note, the coupon I used for this rental was a reimbursement that was court-ordered was reimbursement for previous fraudulent business practices by Hertz. I hope you have a recording of at least part of the last hour and a half of my dealings with your customer service. Honor your Hertz computer generated Rental and credit my account for the full amount over billed. The one thing you do very well is generate long lines and telephone holds.Eric 2/3/14 12:13PM
Terrible customer service by Hertz. I will NEVER rent from them again. Overbooked and dozens of people waiting for a car at PHX airport. After 5 hour flight. And attendant didn't care.Ed 1/29/14 9:00PM
This was our first time and last using Hertz. We reservations to go to Chicago and the kids made us a reservation at location.This was for the xmas holiday 2013, we got there the guy inside has just horrible, Terry was his name. They gave us an old crown vic, not what we reserved over charged us for it. And the manager Dean Nauta has been lying every since. They gave us the worst car, bad service, told us the bring it back on a day they closed early, and wanted to charge up until they open again after the holiday. So my family and I not only had to put a $200 security payment on this car that we weren't suppose to getting but had to drive in a snow storm across Chicago to the airport to drop it off!! Them they charged us $44.00 for gas when we were told to just put the gas back to where it was which was around half tank. The guy Terry that work there never got up to look at the the car or the amount of gas in there. We never got the $44.00 its been a month and corporate is a joke! No one has helped us they only pass it to next guy. The manager Dean Nauta suggested this refund and has been lying telling us he put notes in when he never has! We were just going to write emails until someone hears us, he promised this and its been a month! He is never there and I don't understand how corporate could let this office operate like this. Talked to Tabitha and some with the initials SC today and got no where. We will be on the ratings!!!
Thanks.Mr Shaw 1/29/14 1:56PM
On December 20,2013 we picked up a car at SkyHarbour Airport in Phoenix. We used reward points to pay for the vehicle with the understanding that any extra taxes, etc would be paid by us. Dec 27th. we returned vehicle and they added extra charges for a luxury car and fill up of gas. When we first picked up the vehicle the girl at the counter said DO NOT FILL up the car when returning because gas was so economical that they would look after it upon return. My husband & I both questioned her on this as we have rented vehicles before and know that their is extra charges added. upon saying this the previous evening we filled the car up ; so upon return not more than a 1/3 of a tank of gas was used. My issues we did not get a luxury car our reward points paid for a Buick which we drove and also misrepresentation by the girl about the gas.
I have called & faxed to your Sky Harbour rentals at least 10 times to no avail.The issue still remains unresolved; I will keep trying to get a hold of someone until my concerns have been addressed.Zoria 1/28/14 3:19PM
I was placed in a Hertz rental car Thursday afternoon through State Farm while my vehicle is being repaired. On Saturday the "check engine light" came on, so I called Hertz, who advised me to bring the vehicle in to the New Orleans Airport and there would be a replacement vehicle and it would be waiting for us. The first clerk we met with, told us that the people we spoke with at the 1-800 Hertz number "lies" to customers and should not have sent us to the airport. I found this statement to be pretty unprofessional to say the least, but would soon learn that this is unfortunately how Hertz employees speak about each other. She then said to go to the first floor and "Denise" would be able to get our replacement car. "Denise" said she couldn't help us, but the manager, "Corey" would be able to get the replacement car. I told Denise and Corey how the first clerk I spoke with had stated the Hertz PHONE personnel "lied" to customers and Corey said, "Well, she's right." " I've been fighting with them to not get customers sent here because they're always upset and it's a big stink." Is EVERYONE at Hertz this unprofessional? Corey told us we would need to get the vehicle (we came in with) and basically be on our way because there was nothing more he could do. In the meantime, the vehicle had been driven by the airport staff, who wrote in white marker on the rear passenger window "CHECK ENGINE LIGHT." We are driving around a Hertz rent a car (at this writing!) with a "CHECK ENGINE LIGHT" written on the rear passenger window. Is this not the EPITOME of pathetic customer service?! What a statement that makes! Not to mention, when a customer is sent by Hertz Rent a Car employees phone staff to a Hertz Rent a Car location and then told by the Hertz Rent a Car Staff at said location that the "phone" staff are "LIARS"; my trust in Hertz Rent a Car is non- existent at this point. We are in the SAME vehicle with the check engine light on and told by Dale in Roadside Assistance that Corey, the airport manager, could've traded the cars out but didn't want to do some manual paperwork. Sounds like Hertz likes to point fingers at one another, and even resorts to name calling rather than help the customer which at this point I'm shocked they have any of! They definitely are losing this one. My husband and I phone Hertz at 2:13pm and it took an hour and a half at the airport and we are in the same faulty vehicle.Ursula Seghers 1/25/14 7:58PM
Unbelievable how poor things are run with this company. My boss rented a car for 2 days, but got a nasty letter in the mail a week later saying that he hadn't returned his car. They were attempting to charge $700 for a 2 day rental...when I called they said they had 'found it' in the lot, so the case was closed..and a rep who checks cars for activity told me the car hadn't moved from their lot since he returned it, until a week and a half later...you would think they would refund that charge as fast as they accused him, but no. After repeated calls and emails that didn't get a response (Karen @ Minneapolis airport), I finally spoke to someone today who said 'yes it was corrected 2 weeks ago...didn't anyone contact you?' Seriously?dg 1/22/14 7:36AM
I went into the Hertz location at 67th
And Western in Chicago, Il. I thought customers
standing in you face would take presidency
over other things your doing. Not at this
location. I had to wait almost 10 minutes while
she completed other things and talk on the
Phone, then try to switch the car we had agreed
to rent after finally waiting on me. Upon returning
the car, it's no on
there. The customer already waiting said she
been there 20 mins. Just because I'd had
such a bad experience, I thought I should call
to check my card and sure enough a $300.00
dollar charge posted to my card when I paid
cash when I dropped the car off. To add
insult to injury a supervisor Mandy at the above
CS# tells me she can see the credit back to
My credit card however, my local location
will have to call my card company and tell them. Again
when I call that location another location
Picks up to say their out of the office.
I'll never do business with these people again.Obspencer 1/17/14 11:08AM
Hertz was a NIGHTMARE for me. The charged me $700 for a 3-day rental. My car was only driven to and from work for 3 days and returned Friday. Saturday morning I had a random unexplained charge for $124. Sunday morning ANOTHER charge for $124 with no explanation. Nobody in customer service can help me until Monday, but they can easily steal money from me and give no explanation why throughout the weekend. I am totally disgusted with this company and DO NOT RECOMMEND IT.samantha112 1/12/14 10:28AM
Claim : This Being A Bad Experience , Have Rented For One Car Hertz Italiana .
First On Internet Site , There Is A Field Suitable For Claim. ( Absurd )
I Have Received Several Charges On My Credit Card Without Even Have Received No Information About Nothing .
Would You Like To Make A Severe Complaint Because This Is The Way Of Treating Regrettable A Customer .
Informed As Rent On Date 10.18.2013 At Airport Of Venice An Auto Audi 2.0 Es 393 Hr Plate To 24:14 And Hs Refund In Rome In The Train Station ( Termini) On 28/10/2013 Afternoon Before The Expected Timetable ( Hs 19 ) . Did Return The Correct Place ( Building A Garage In Via Giovani Giglioti 7 Floor )
Horrible Place With No Bad Appearance And Infrastructure )
The Vehicle Was In Perfect Condition , Except As Damage Which Already Had At The Moment In Venice The Withdraw . With Full Tank , Parked Properly Refund Keys With The Kit Access Wifi
Instructions As We Receive A Single Employee, That In Very Bad And Attended The Coarse .
Never Been Treated So Badly So In A Previous Rental .
Fear Being Usurped / Stolen And Consider That This Conduct That Is Having Hertz For U.s. Is An Illegal And Form A Form Of Fool You .
Urgently Need An Explanation Of What Is Having With Our Lease Clarifying Mainly Because Of Other Charges In Credit Card Under Penalty Of Action To Join Together For A Competent Court Under The Allegation Of Abuse And Economic Law Violation Of Warrant That The Consumer .
Also Please Be Informed That The Reason The Lack Of Communication With U.s. That Deserve To Know What This Occurring .
Antonio ManchonAMANCHON 1/6/14 8:16PM
I will never rent from hertz again. I have multiple, over $750, in pending charges from hertz. I'm only supposed to have $376, including the $200 holding fee. The people at the front desk couldn't tell me why, they just continued to explain to me how pending charges work....which was not my concern. Apparently the system does this sort of thing regularly. I also left my ski jacket in the back of my rental, I tried to call within 20 minutes of dropping the car off. I couldn't get in contact with a person so I decided to just drive back and pick it up. I came back about 6 hours and my jacket was gone and the car had already been rented again. It wasn't in their lost and found or the Dropbox. The staff is extremely rude, while I was asking about these pending charges/jacket the employees, including the one helping me, were preoccupied trying to figure out what kind of television one of the ladies working should purchase.Anonymous 1/6/14 11:22AM
I was placed in a Hertz rental car due to a non fault accident. It began on 10/31/2013. The gentleman was a well mannered young man who assisted me. He asked me do I have insurance and I replied yes, and the name of the company. He insisted that I due a three day trial with their insurance just to get the feel of the car, so I agreed, a trial. He said that He would contact me to find out if I wanted to keep the additional insurance. I did not hear from him, I believed that the trial was over after checking my bank statements regularly.Now after the contract is over, they have decided have taken over 800.00 from my bank account in one lump sum. The manager stated that he had tried to reach me several times, no answer, yet I went in there to return the first vehicle because it ran poorly, the guy instead of doing a new contract changed vehicles and asked me to sign, remember there was no activity going on in my bank account, so all was well. I was not asked the insurance question on the vehicle change. The manager called the young man in question about the trial issue and was told and I quote "he did say that it was suppose to be a three day trial period, but that you were suppose to call and cancel. The insurance agency renewed the rental several times yet, no bank redrawals for additonal insurance, if they would have done this I would have known what their intentions were.Question, if was suppose to call them, why were they trying to call me? and why did these charges not be applied each time the renewal started again? They not only have overdrafted my bank account but my work checks and other checks have been seized to undue the mess they created. They have taken my grandchildren's Christmas away, and any chance of dinner. Is there a lawyer out there that can help me!neldady02 12/26/13 9:34AM
Hertz had a terrible situation occur on Monday, December 16th, 2013. Was at the office located on Woodward Ave, btwn 12 & 13 mile Rd in Detroit. Location had sent people away with reservations all day & told them to return that evening because they had no autos. When I arrived about 5:30 pm, there were about 8 people in line and still no cars. The mgr was gone & store left to a newcomer, who had only been there about 2 weeks & couldn't fully use the computers. Nearly everyone had to be sent away. Never a big Hertz fan in the first place, although I used them a couple of times this year. After this experience with my friend, will never now use them.Ron 12/18/13 1:12PM
Nov 22,2013 I rented a car in scottsdale, arizona. Prepaid. I might add only benifits them.They punish you if you return early due to emergy. My wife became ill & is on oxygen & couldn't make the trip at this time. Nov 26,2013 I Return car only to find out that the office personal said I would get my voucher of 235.00 credited to my account. Wrong information from them. Called customer service & talked to DeLuno who was a smart a?? All his answers put me down for not reading all of their rules.Their customer service chart explains exactly what kind of company they are. How can a President or VP be happy with that. Customer service is high priority for most company or it should be on their list. A 32.1 out of 200 is unexceptable. 1.8 unanswered reachable 2.4 & Friendiness a 3.1 heard that for my own. All these scores to be a wake up call for the President to demand better of his employee.All scores are under 3 out of 10 really Hertz u need to do better if for any pride the oldest reason all.Do it for the Name & that it is the right thing to do. WHAT HAPPEN TO DOING THE RIGHT THING & PRIDE n WHAt U DO.Renegade 12/9/13 12:08PM
I will never rent from Hertz again 1st car not roadworthy - no headlights so we were forced to walk after dark. Love flying to Dallas to walk to a Waffle House then after numerous calls and constantly put on hold I finally found a rental in Mesquite, they couldn't fix the headlights so they traded cars. Now I have my money tied up for over 10 days while they research previous users toll charges. I should have gotten a day free since the car was not drivable after dark, and thanks for spending the last hour with me while I attempted in vain to correct your billing error. NEVER EVER will rent from them againAnonymous 12/9/13 10:22AM
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I visted Hertz Rental Car at Memphis Airport on 2/19/13 It was the worst!!! First thing they charge my credit card and told me that it was decline and come to find out the credit card company had an approved authorization crazy!!! I waited for two hours to even get that straighten out. They refused to take my Debit card finally after getting they straighten out they had no cars.. it was crazy no member of management would even come out to address the line of customers waiting on cars.. Customer service was wack!!!through it all the Customer Service Rep **Chris** who worked by himself to tackle all the angry customer was Oustanding Kudos!!to Chris..Very Agitated 2/20/14 2:38PM
All too often customers are quick to lodge a complaint or write a nasty review of a business if they have a negative experience or issue…. They often don’t take the time to offer praise or give positive feedback for great experiences when it is rightly due. Well after the past 24 hours and a not so pleasant experience with Enterprise, I’m happy to report that within a matter of a few minutes, Hertz was able to provide me with the car rental services that I was in need of. They even went above and beyond what I would have expected of them.
My insurance company set me up a reservation with Enterprise for a particular class of vehicle. When I got to the branch, I was told they didn’t have it and they charged me more for a higher class. I spent the next morning and afternoon calling multiple branches trying to locate a sedan so that I could get in the vehicle that State Farm had approved. The branch I rented from never called me as they were supposed to when another vehicle came in. When I called them later in the day to check in and repeat what State Farm had said - suddenly, they had a sedan available for me, but couldn’t hold it so I would need to come right then. I was aggravated that they didn’t let me know about the vehicle and had every intention of returning it in another city the next day when I was near another car rental place that I could give my business to. I was searching for a Hertz to go ahead and get it arranged and was surprised that they now had one in my city. It was about 4:50pm when I called and asked about a 4 door sedan. I was told they had one available to rent that day. I was so excited and then I asked what time they closed and was told 5pm. I explained the situation with Enterprise and was going to reserve it for a pickup tomorrow when Brandon told me to go ahead and call State Farm to get it switched over, he would stay late and wait on me to come and get the car. When I got to his office, he was extremely polite and helpful. He worked everything out with State Farm for me, and even went as far as to follow me to the Enterprise office, to return their car. I made it a point to let them know that I had rented from Hertz when I was asked about needing a ride home. I took satisfaction in being able to say no, that they were in the parking lot waiting on me as they also “pick you up”. By the time we got back to the Hertz office so Brandon could get his car and head home it was 6pm. It was freezing cold and I’m sure he had already had a long day. He was so nice and made it such an easy, pleasant experience. I will never rent from Enterprise again and I’m happy knowing that Hertz now has an office in my town. They will always get my business, hands down.asheATL26 1/23/14 6:51PM
I am a stand up comic and travel to LAX at least twice a year to perform. I must mention your employee at LAX Mr. Fernando Torres. He has been such a great help to me when traveling to Ca. He is a true professional as well as a company man. Your company should acknowledge his performance for your better interest. He is a true asset to your company Hertz based at LAX. Last Trip from Newark N.J. on December 22, 2013 thru January 5th 2014.Johnniejohn 1/14/14 12:20PM
Excellent Customer Service from Mrs. Paula Robinson in the Denver Intl Airport Lost and Found. Recently I left a hat in the backseat of my rental car. I noticed it upon entering Security. Having time I returned to the Hertz rental car return. Mrs. Robinson was very helpful, trying to find my car which unknown to us was immediately moved to another location in Denver. She called Hertz Operations and Maintenance and even took a car to search the rental call lots. She assured me Hertz would find it and put a management hold on the vehicle so it could be searched. Sure enough my hat was returned in perfect condition. Mrs. Robinson is a model of customer service.Gregg 1/13/14 11:38AM
Relax it's OK hertz is a great company call the billing department the number is available online all funds will be released in 4daysAnonymous 1/6/14 4:20PM
Major problem with Hertz rental in Charlotte.
I rented a car from Hertz, Charlotte airport from Dec. 22nd 2013 through to Dec 28th 2013. I returned the car at 4.15pm on the 28th to Hertz at the same location. I parked in the rental return lane. At the return there were no Hertz people on the lot so I recorded the time, mileage and gas level and left the key in the ignition. The gas tank was empty as per the rental agreement. I went to the rental counter but there was also no one on the counter and a long line up of people also waiting for an agent. I could not find an express return box so after waiting for some time I left to catch my plane. I tried to call the location to tell them I had returned the car but I could not get through the system. On Jan 03 I got a call from the Vehicle Recovery Center saying the car had not been returned and to call them back .Tried several times on Jan 03. Finally after waiting for 45 minutes I got through to a person called Chris, explained what had happened he said he would attend to the problem. I also called customer service and they said they sent an E-mail to close out the rental. I also sent an E mail myself to the customer service.
On January 05 I noticed pending payments accruing to Hertz on my Amex. which appeared to be for days after the 28th. I blocked the payments and called the customer service again. They said there was a hold on my account since the car had not been returned. They said to call the location direct and tell them to close the account out. I explained the number I had did not get me through to the rental car at Charlotte. The customer service agent gave me two numbers to reach them and connected me to one of them. This number went to someone in HR of an unknown company. I called the second number and this went to a private mail box. Finally, I called the number I had tried previously and this returned me to the customer service who said they would send an Email to the Charlotte location to close out the account and I should get a receipt by E mail. Meanwhile she said Hertz has put a lock on my account and was taking steps tor recover the car. Well I have not received a receipt or a response to any Email other than an automatic response that the E-mail was received. Hertz is still trying to bill my Amex every day.
I have no idea how to get out of this loop. Does anyone have any suggestion? This is the worst experience I have ever had in almost 40 years of business and personal travel. I normally do not rent from Hertz and obviously will never do so again but need to find a solution to this problem
JimJim 1/6/14 9:12AM
Had a great service in Portugal, staff very friendly and amazing.
MarkusMarkus 12/15/13 4:49AM
i rent 31/8/13 and returned on 2/9/13 from d.d.o. st-jean. The staff over there is supportive and helpful. The personnel Mr. Robin specially helpful to find right vehicle.
Thanks Hertz..hafeez 9/5/13 4:51AM
My apologies for contacting you in this manner. It is not a complaint but initially I must express my appreciation to your staff at the Sydney Intl. Airport - they are superb.
My reason for contacting you regards an item that I left in our rental when we checked it in to the airport on Saturday 27th of July. I inadvertantly left my NZ Disability pass on the windscreen and then walked away. It would be appreciated if it has been located if it could be posted to me at
Our vehicle number was - a Toyota Corolla.
Thank you for your assistance.
George SingletonAnonymous 8/1/13 9:53PM
Hertz has helped me in many ways and I cannot thank them enough because I lost my EZPASS and they contacted me and informed me that I lost it. I truly do appreciate their service very much and I will aways trust Hertz!HKKH 2/27/13 12:46PM
We rented a car from Hertz in Irving from
December 24-December 31, 2012. We were very pleased with the personnel there and the service they provided.mayork2 12/31/12 2:50PM
This Hertz Gold Member has a smoke intolerance. On Thursday, October 25 late AM, I was priviledged to work with Ms.Debra & Ms. Sheila at Hertz Savannah Airport. The first car I was given had been cleaned and sprayed. After turning on the AC, the smoke was strong. I returned the keys requesting another. The second car had smoke. Sheila offered to hold onto my luggage until I found and accepted a more smoke free car. After 4-5 cars total, I accepted a Volkswagen Passat with low mileage. Both Debra & Sheila searched for low mileage vechicles until I found an acceptable one. Thank you Debra & Sheila!Outstanding Customer Service!William J. Key 10/26/12 8:27PM
The conclusion to the other post in the negative section...now we have a positve post for balance.....
10.12.12 3pm the car became available and I picked up the car at ft lauderdale downtown.
Supervisor Sally made some calls and got a quick response in locating the car that was to have been picked up this past monday and then delayed to today originally at 9am but they found it and changed the time to 3pm.
1. Sally/Sandra corp. sales were both nice & provided an incentive to purchase the car.
2. Steve was nice & had the car detailed at pickup.
(unfortunately only 1 keyfob was available but that was as described) (cost over $200 at dealer for replacement)
3. I'm happy to be home in my nice toyota car and will probably purchase unless something like a leak is discovered.
Thankyou all for making this happen today 10.12.12alpha1 10/13/12 5:31AM
Rented twice in Reno,rep. customer service at 3 different times, 5star, gave me discounts when I screwed up & put in to much gas, didn't clarify when I'd return the car, gave me benefit of doubt, w/o me even asking. Cars excellent, 3 people involved, all well trained & will require that I use Hertz next time. Tks GWheels 9/28/12 1:09PM
I rented a vehicle in Atlanta Georgia airport on Friday morning after a horrible red eye Delta flight. The representatives were awesome! They helped my daughter & I in dire need. We were late getting to an Army base and had a long drive. They made sure we had a full tank and lined us right up. They even were personable & hugged my crying daughter who was going to be late for a special graduation.
I highly commend these people, this company & will always be grateful, as well as recommend to others and always rent from you all. God Bless you. Cynthia Tabitacynthia tabita 9/19/12 1:08PM
When someone does something extraordinary and considered well above the normal role of responsiblility, it certainly is worth taking the time to drop a comment off to the organization that person represents.
This is a commendation to a young man, Alex, who was on duty at the Charlotte, NC return center. On Wednesday, Sept 5, 2012, I was running a bit late to catch a flight. I'd turned the car in, and was quickly handed my receipt. What happened next - I made it to the location to catch the shuttle back to the airport. While walking to that area, a shuttle bus just left. I stood there for a couple of minute - maybe 3 or 4 - and a young man with a Hertz cap on drove up in a car and asked me if I wanted to wait for the shuttle or go with him. Very unusual, but there was another young traveling lady in the passenger's side that put me at ease, so I said "sure". There was no shuttle bus in sight, but that's not the point. This young man had apparently seen the need to transport the young lady to the airport for the same reasons as I. She was late and was probably going to miss her flight. So it goes that he put us both at the terminal in literal seconds, far quicker than riding the shuttle. He was an excellent driver and knew where and how to go, and maintained a reassuring attitude the whole way. Bottom line - Hertz can be proud of this young man Alex. Again, it's highly unusual, and those that may read this could claim that it was taking a chance, but with the lady in the front seat, and him in a Hertz car with a Hertz cap on put me at ease. He was very friendly - and helped with the bags. I made my flight - not sure about the young lady. Good Job Hertz - that young man is going places - either in Hertz or somewhere else in customer service.JSM 9/6/12 1:40PM
We were three travelers at Ord airport in Chicago with a cancelled flight. No one at the airline or any other car rental company would help us. Your driver, Jose Castro came to the rescue. He spent several minutes radioing to the car lot to ensure we could rent a car without a reservation. The trip was uphill from there. Everyone at the Hertz lot at Ord were professional and helpful, and we arrived at our destination only one hour after our cancelled flight. We will use Hertz next time we need to rend a vehicle. I was not the person the car was rented to, just a happy passenger.John Reff 8/29/12 8:01AM
I would like to say that I had a wonderful experience at your Warner Robins, GA location Ms. Ariel Lopez represented Hertz with the upmost manners and was such a delight to work with. I had attempted to rent from another car rental but met with all types of obstacles and had such an unpleasant experience that I had considered taking a cab. I did not know that Hertz had a rental location until I spoke with my insurance company. I would just like to reinter ate Ms. Lopez made my day a very pleasant one. Please let her know that she is appreciated. Thank you so very much.
Wendy J. FloydAnonymous 8/10/12 1:44PM
I want to compliment Jerry at the Las Vegas Mc Carran airport location. I left my sport coat in my rental and Jerry immediately jumped into action and had me get in the car with him to drive to find where they had parked my rental and in the end found my sport coat. After this I was running late and he drove me to the airport so I could catch my flight. Fantastic customer service. Hertz should be proud to have Jerry ( from New Jersey) on the team.Tony 7/24/12 8:48AM
I'm a current Hertz employee. I have not been with them a long time, and I do not plan on it. It is a job that I will keep, while I look for a better one. I can tell you that you do not want to use this company. The local offices do not care for their customers on bit. They do everything in their power to make it impossible to reach them by phone, if you have a problem or a complaint. They give cars away that are booked for someone else, all the time. I can't wait to work for a company that is not full of scoundrels.maddog 7/10/12 3:53PM
I had reserved a small car for 6 days. The deal was sweet. The gentleman that helped us offered a larger car at a deal. we didn't need a larger car, he offered the "insurance" (didn't call it that), we didn't need that either, we told him we would fill the car up and he said "be sure you do" (did he think I was stupid) at that point we found ALAN to be less than helpful and not very customer service motivated. He acted like he didn't care weather we knew where to go to pick up the car. The little Nissan Versa was great on gas and we enjoyed it so much. Upon returning the car, the service was much better and the lady was very nice. Alan is not good at his job and it could cost Heretz. People expect and deserve to be treated with respect and kindness.Betty 6/23/12 4:08PM
Good-day Hertz Management.
I currently finished with Agent Angie#484863 for my rental in June 2012. She was efficient, patient, helpful and provided excellent customer service. I took notes, and she answered all my questions, and looked up information I needed for my trip in June. Hertz Rocks.
Finished online with Krista - I needed the customer service page to write this thank you. Both ladies -outstanding assets to your company. I will definitely use Hertz for future rentals, and recommend you to family & friends.
With much gratitude,
Donna Trotter (California) DtIntrepid1@yahoo.comDonna Trotter 5/6/12 9:35AM
The hertz staff in St. Louis were incredibly helpful in finding me a car-even after a hail storm wiped out a lot of available vehicles. I was frustrated with my situation but Josh Davis from the South Lindburgh location dealt with me through all my aggravated calls and was incredibly kind and empathetic and worked extremely hard to accomodate me. Their customer service was fantastic.Jayne 5/5/12 10:24AM
Want to say that Hertz truly came through for us yesterday - the requested car (one of their Adreneline series) was not in inventory when we arrived at the airport. It appears someone else had liked the car enough to keep it longer. Our agent canvassed the on site inventory and found one for us; and spent a good deal of time setting it up manually (yes, the old fashioned hand written contract) way - to go far above and beyond to make sure we had the car we were hoping for. The rental car industry is a tough one for good customer service - alot of bad experiences can occur - and I just wanted to report a good one.Mare 4/14/12 7:42AM
I love the service at Minneapolis/St. Paul airport. Not only did your employee Glenn drive me to the correct terminal when I drove back my rental. Shortly after I had went through security--I discovered that I had left my company blackberry in the Hertz rental car. I was able to contact Hertz and after talking with TSA, they met Glenn on the
other side of Southwest security and Glenn gave TSA my blackberry while I waited past security to receive it. Excellent Service!!
This happened on March 9th, 2012. Thank You Glenn
Mrs. N. RoundsAnonymous 4/3/12 8:03PM
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A 11/20/11 5:35PM
Thirty-four Somali Muslims who drive airport shuttle buses for Hertz were suspended Friday over a dispute over praying on the job.
By Lornet Turnbull
Seattle Times staff reporter
Zainab Aweis, 20, is one of the Somali Muslim shuttle drivers Hertz suspended for not clocking out during prayer
In the three years she's worked as a shuttle driver for Hertz at Seattle-Tacoma International Airport, Zainab Aweis, had always taken time out of her shift each day to pray.
An observant Muslim, she prays five times a day — with one, sometimes two of those prayer times falling during her shift.
"That was the one benefit of the job," the 20-year-old said.
On Friday, she and 33 other drivers — all of them Somali Muslims — were suspended indefinitely from their jobs after they took religious breaks to pray while at work without first clocking out.
A spokesman for Teamsters Local 117, which represents the workers, said it is trying to get the workers back on the job.
Both the company and the union late Thursday said they were waiting to hear back from the other.
While the drivers were allowed two, 10-minute breaks during their work shifts during which they could pray, Teamsters officials said managers had agreed in negotiations that workers would not have to clock out and in, though the contact itself does not address the matter.
And the workers and their union said Hertz had previously not required that workers clock out for prayer. The union said it has filed an unfair-labor-practices complaint with the National Labor Relations Board against Hertz for failing to notify the union in advance of what it called a policy change.
But Hertz said the rules aren't new; that it had been trying for some time to enforce the terms of an Equal Employment Opportunity Commission settlement it reached with the workers two years ago that required them to clock out.
A Hertz spokesman said the workers had been repeatedly told they needed to clock out and that the 34 suspended workers had not complied.
"We felt it was reasonable for our Muslim employees who need to pray a couple times during the workday to clock in and clock out," said Rich Broome, spokesman for Hertz.
Broome said it's not about pay — break time is paid time — but to ensure that workers were staying within the 10-minute time slots, which has been a problem.
He pointed out that Muslim workers who clocked out were not suspended.
On Wednesday, a few dozen people from area labor and faith organizations protested on behalf of the workers outside the Hertz counter at the airport, waving signs saying, "Respect me, Respect my religion."
The Teamsters represents about 79 drivers at Hertz — about 70 percent of whom are Muslim — earning between $9.15 and $9.95 an hour. They receive no health benefits, vacation or sick leave.
Aweis said she was not aware the rules had changed until she arrived at work on Friday and managers told her and six other women who were about to pray that several other workers had been sent home that day for praying.
"He said, 'If you guys pray, you go home,' " Aweis recalled.
"I said, 'Is that a new rule?' And he said, 'yes.' "
They prayed anyway, she said, contending that managers stood over them taunting and disrupting them.
"I like the job," Aweis said. "But if I can't pray, I don't see the benefit."
Mohamed Hassan, of the Somali Community Services Coalition, said the workers cannot afford to be away from their jobs. "They need to pay rent and buy food for their children."
MasterMind22x 10/6/11 10:19PM
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