Hertz Positive Customer Service Ratings - page 2

Hertz has called back promptly, after receiving my feedback on a St. Louis rental that felt like a bait and switch. Problem resolved. Faith in humanity restored.

I originally rented a standard size car from the St. Louis Hertz. The counter person asked me, a very weary traveler if a Camry would do, to which I said yes. She did not explain it was an upgrade, and I foolishly did not examine the receipt carefully. Bait and switch. I will not do business with Hertz again; this is the second time I have been let down, and the last.

To whom it my concern:
I would like to offer my praise for one of your employees I encountered At Orlando International airport. When I returned my rental (7-1-14) to Hertz, Mr. Crawford Murray was very courteous and accommodating to us. He has such a pleasant and helpful attitude. He makes me want to come back to Hertz then next time I rent a car.
Sincerely yours,
Kevin Casey

I am trying to leave a note of commendation for a customer service representative who was particularly helpful to me - and should be recognized for her service representing Hertz. I am a Platinum Hertz member (through AMEX Black card) - my Hertz number is 28189904. The customer service representative who was particularly helpful to me is Christina R from Oklahoma City. Although through a chat session, her demeanor, the attitude she displayed through her responses and her knowledge of Hertz programs was certainly commendable. I hope the fact that I spent 30 minutes navigating through the web site to find a way to leave a commendation for Christina R tells you how pleased I was with her responsiveness and her great representation of Hertz. Please make sure that she knows how much I appreciated her help! Thanks, Ronald Cornelison.

Another big Thank You to Hector at Hertz at the Ft. Myers airport (RSW) location. When returning our car, my wife forgot she'd left a sweater in the back seat of the car. She remembered it just as we were ready to head through security. Hector contacted the cleaning area to determine if the car was still there, then went to retrieve the sweater and ran back to us. No problems making our flight and my wife was happy to have her sweater for the flight home.

Thank you, Hector!!!

I rented a car from a Local Addition Hertz on Bell Road in Phoenix. I received great service from Chuck and Jamie.



My rental number

I visted Hertz Rental Car at Memphis Airport on 2/19/13 It was the worst!!! First thing they charge my credit card and told me that it was decline and come to find out the credit card company had an approved authorization crazy!!! I waited for two hours to even get that straighten out. They refused to take my Debit card finally after getting they straighten out they had no cars.. it was crazy no member of management would even come out to address the line of customers waiting on cars.. Customer service was wack!!!through it all the Customer Service Rep **Chris** who worked by himself to tackle all the angry customer was Oustanding Kudos!!to Chris..

All too often customers are quick to lodge a complaint or write a nasty review of a business if they have a negative experience or issue…. They often don’t take the time to offer praise or give positive feedback for great experiences when it is rightly due. Well after the past 24 hours and a not so pleasant experience with Enterprise, I’m happy to report that within a matter of a few minutes, Hertz was able to provide me with the car rental services that I was in need of. They even went above and beyond what I would have expected of them.

My insurance company set me up a reservation with Enterprise for a particular class of vehicle. When I got to the branch, I was told they didn’t have it and they charged me more for a higher class. I spent the next morning and afternoon calling multiple branches trying to locate a sedan so that I could get in the vehicle that State Farm had approved. The branch I rented from never called me as they were supposed to when another vehicle came in. When I called them later in the day to check in and repeat what State Farm had said - suddenly, they had a sedan available for me, but couldn’t hold it so I would need to come right then. I was aggravated that they didn’t let me know about the vehicle and had every intention of returning it in another city the next day when I was near another car rental place that I could give my business to. I was searching for a Hertz to go ahead and get it arranged and was surprised that they now had one in my city. It was about 4:50pm when I called and asked about a 4 door sedan. I was told they had one available to rent that day. I was so excited and then I asked what time they closed and was told 5pm. I explained the situation with Enterprise and was going to reserve it for a pickup tomorrow when Brandon told me to go ahead and call State Farm to get it switched over, he would stay late and wait on me to come and get the car. When I got to his office, he was extremely polite and helpful. He worked everything out with State Farm for me, and even went as far as to follow me to the Enterprise office, to return their car. I made it a point to let them know that I had rented from Hertz when I was asked about needing a ride home. I took satisfaction in being able to say no, that they were in the parking lot waiting on me as they also “pick you up”. By the time we got back to the Hertz office so Brandon could get his car and head home it was 6pm. It was freezing cold and I’m sure he had already had a long day. He was so nice and made it such an easy, pleasant experience. I will never rent from Enterprise again and I’m happy knowing that Hertz now has an office in my town. They will always get my business, hands down.

I am a stand up comic and travel to LAX at least twice a year to perform. I must mention your employee at LAX Mr. Fernando Torres. He has been such a great help to me when traveling to Ca. He is a true professional as well as a company man. Your company should acknowledge his performance for your better interest. He is a true asset to your company Hertz based at LAX. Last Trip from Newark N.J. on December 22, 2013 thru January 5th 2014.

Excellent Customer Service from Mrs. Paula Robinson in the Denver Intl Airport Lost and Found. Recently I left a hat in the backseat of my rental car. I noticed it upon entering Security. Having time I returned to the Hertz rental car return. Mrs. Robinson was very helpful, trying to find my car which unknown to us was immediately moved to another location in Denver. She called Hertz Operations and Maintenance and even took a car to search the rental call lots. She assured me Hertz would find it and put a management hold on the vehicle so it could be searched. Sure enough my hat was returned in perfect condition. Mrs. Robinson is a model of customer service.

Relax it's OK hertz is a great company call the billing department the number is available online all funds will be released in 4days

Major problem with Hertz rental in Charlotte.
I rented a car from Hertz, Charlotte airport from Dec. 22nd 2013 through to Dec 28th 2013. I returned the car at 4.15pm on the 28th to Hertz at the same location. I parked in the rental return lane. At the return there were no Hertz people on the lot so I recorded the time, mileage and gas level and left the key in the ignition. The gas tank was empty as per the rental agreement. I went to the rental counter but there was also no one on the counter and a long line up of people also waiting for an agent. I could not find an express return box so after waiting for some time I left to catch my plane. I tried to call the location to tell them I had returned the car but I could not get through the system. On Jan 03 I got a call from the Vehicle Recovery Center saying the car had not been returned and to call them back .Tried several times on Jan 03. Finally after waiting for 45 minutes I got through to a person called Chris, explained what had happened he said he would attend to the problem. I also called customer service and they said they sent an E-mail to close out the rental. I also sent an E mail myself to the customer service.
On January 05 I noticed pending payments accruing to Hertz on my Amex. which appeared to be for days after the 28th. I blocked the payments and called the customer service again. They said there was a hold on my account since the car had not been returned. They said to call the location direct and tell them to close the account out. I explained the number I had did not get me through to the rental car at Charlotte. The customer service agent gave me two numbers to reach them and connected me to one of them. This number went to someone in HR of an unknown company. I called the second number and this went to a private mail box. Finally, I called the number I had tried previously and this returned me to the customer service who said they would send an Email to the Charlotte location to close out the account and I should get a receipt by E mail. Meanwhile she said Hertz has put a lock on my account and was taking steps tor recover the car. Well I have not received a receipt or a response to any Email other than an automatic response that the E-mail was received. Hertz is still trying to bill my Amex every day.
I have no idea how to get out of this loop. Does anyone have any suggestion? This is the worst experience I have ever had in almost 40 years of business and personal travel. I normally do not rent from Hertz and obviously will never do so again but need to find a solution to this problem
Jim

Had a great service in Portugal, staff very friendly and amazing.
THANK YOU
Markus

i rent 31/8/13 and returned on 2/9/13 from d.d.o. st-jean. The staff over there is supportive and helpful. The personnel Mr. Robin specially helpful to find right vehicle.
Thanks Hertz..

Hi.

My apologies for contacting you in this manner. It is not a complaint but initially I must express my appreciation to your staff at the Sydney Intl. Airport - they are superb.



My reason for contacting you regards an item that I left in our rental when we checked it in to the airport on Saturday 27th of July. I inadvertantly left my NZ Disability pass on the windscreen and then walked away. It would be appreciated if it has been located if it could be posted to me at
Our vehicle number was - a Toyota Corolla.



Thank you for your assistance.



Regards



George Singleton

Hertz has helped me in many ways and I cannot thank them enough because I lost my EZPASS and they contacted me and informed me that I lost it. I truly do appreciate their service very much and I will aways trust Hertz!

We rented a car from Hertz in Irving from
December 24-December 31, 2012. We were very pleased with the personnel there and the service they provided.

This Hertz Gold Member has a smoke intolerance. On Thursday, October 25 late AM, I was priviledged to work with Ms.Debra & Ms. Sheila at Hertz Savannah Airport. The first car I was given had been cleaned and sprayed. After turning on the AC, the smoke was strong. I returned the keys requesting another. The second car had smoke. Sheila offered to hold onto my luggage until I found and accepted a more smoke free car. After 4-5 cars total, I accepted a Volkswagen Passat with low mileage. Both Debra & Sheila searched for low mileage vechicles until I found an acceptable one. Thank you Debra & Sheila!Outstanding Customer Service!

The conclusion to the other post in the negative section...now we have a positve post for balance.....
10.12.12 3pm the car became available and I picked up the car at ft lauderdale downtown.

Supervisor Sally made some calls and got a quick response in locating the car that was to have been picked up this past monday and then delayed to today originally at 9am but they found it and changed the time to 3pm.

1. Sally/Sandra corp. sales were both nice & provided an incentive to purchase the car.

2. Steve was nice & had the car detailed at pickup.
(unfortunately only 1 keyfob was available but that was as described) (cost over $200 at dealer for replacement)

3. I'm happy to be home in my nice toyota car and will probably purchase unless something like a leak is discovered.

Thankyou all for making this happen today 10.12.12

Rented twice in Reno,rep. customer service at 3 different times, 5star, gave me discounts when I screwed up & put in to much gas, didn't clarify when I'd return the car, gave me benefit of doubt, w/o me even asking. Cars excellent, 3 people involved, all well trained & will require that I use Hertz next time. Tks G

I rented a vehicle in Atlanta Georgia airport on Friday morning after a horrible red eye Delta flight. The representatives were awesome! They helped my daughter & I in dire need. We were late getting to an Army base and had a long drive. They made sure we had a full tank and lined us right up. They even were personable & hugged my crying daughter who was going to be late for a special graduation.

I highly commend these people, this company & will always be grateful, as well as recommend to others and always rent from you all. God Bless you. Cynthia Tabita

When someone does something extraordinary and considered well above the normal role of responsiblility, it certainly is worth taking the time to drop a comment off to the organization that person represents.

This is a commendation to a young man, Alex, who was on duty at the Charlotte, NC return center. On Wednesday, Sept 5, 2012, I was running a bit late to catch a flight. I'd turned the car in, and was quickly handed my receipt. What happened next - I made it to the location to catch the shuttle back to the airport. While walking to that area, a shuttle bus just left. I stood there for a couple of minute - maybe 3 or 4 - and a young man with a Hertz cap on drove up in a car and asked me if I wanted to wait for the shuttle or go with him. Very unusual, but there was another young traveling lady in the passenger's side that put me at ease, so I said "sure". There was no shuttle bus in sight, but that's not the point. This young man had apparently seen the need to transport the young lady to the airport for the same reasons as I. She was late and was probably going to miss her flight. So it goes that he put us both at the terminal in literal seconds, far quicker than riding the shuttle. He was an excellent driver and knew where and how to go, and maintained a reassuring attitude the whole way. Bottom line - Hertz can be proud of this young man Alex. Again, it's highly unusual, and those that may read this could claim that it was taking a chance, but with the lady in the front seat, and him in a Hertz car with a Hertz cap on put me at ease. He was very friendly - and helped with the bags. I made my flight - not sure about the young lady. Good Job Hertz - that young man is going places - either in Hertz or somewhere else in customer service.

We were three travelers at Ord airport in Chicago with a cancelled flight. No one at the airline or any other car rental company would help us. Your driver, Jose Castro came to the rescue. He spent several minutes radioing to the car lot to ensure we could rent a car without a reservation. The trip was uphill from there. Everyone at the Hertz lot at Ord were professional and helpful, and we arrived at our destination only one hour after our cancelled flight. We will use Hertz next time we need to rend a vehicle. I was not the person the car was rented to, just a happy passenger.

I would like to say that I had a wonderful experience at your Warner Robins, GA location Ms. Ariel Lopez represented Hertz with the upmost manners and was such a delight to work with. I had attempted to rent from another car rental but met with all types of obstacles and had such an unpleasant experience that I had considered taking a cab. I did not know that Hertz had a rental location until I spoke with my insurance company. I would just like to reinter ate Ms. Lopez made my day a very pleasant one. Please let her know that she is appreciated. Thank you so very much.

Wendy J. Floyd

I want to compliment Jerry at the Las Vegas Mc Carran airport location. I left my sport coat in my rental and Jerry immediately jumped into action and had me get in the car with him to drive to find where they had parked my rental and in the end found my sport coat. After this I was running late and he drove me to the airport so I could catch my flight. Fantastic customer service. Hertz should be proud to have Jerry ( from New Jersey) on the team.