Customer Service Scoreboard
After having serious problems with my HP Envy, I gave up trying to fix it myself and called tech support. I spoke with Trevor. He went above and beyond to help resolve my issues. He was very personable, knew what he was talking about and was able to fix a problem that I needed done immediately all the while being professional.
I was just helped by Lucy V. She helped me fix some issues with pop ups and downloads that my nephew did and I did not and could not remove them nor get the pop ups to stop. She was very professional and diligent in her work. I give her a 10+ out of 10. Awesome. This is the second time I have had to use online support and both times I have received exceptional service. I highly recommend HP online customer service especially Lucy V. My case She deserves to be acknowledged for her great service. Thank you again Lucy!
A wonderful company! After years of declining quality in laptops from Dell, and to avoid the expense and inflexibility of Apple products, I switched to my first HP laptop 4 years ago - an HP Pavilion DM4 (metal casing, commercial style). Never a problem until last week, when I left my laptop on the top of my car. I took off down the highway at 60 mph, and it decided not to stick with me partway to my next stop. My last sight of it was seeing it in the rearview mirror flipping end-over-end on the pavement on the highway. As high as it bounced I first thought it was a folder or something blowing in the wind. I quickly turned around and recovered it before any other cars hit it, and found the battery about 20 yards away in the ditch. The screen was cracked, noises of parts rolling around inside, and dents and dings all around the edges. AMAZINGLY....When I got it home and put the battery back in it I turned it on and it brought me RIGHT BACK TO THE SAME WEBSITE on Google Chrome that I was on an hour before!!! Everything works - wifi, sound, webcam, keyboard, USB slots - everything! And although the screen has a big crack in it, I can still open and close it and it works just fine! Customer Service took my call very quickly to help me transfer the data to another PC just in case. An amazing product from a solid company. I'm hooked! If HP needs a story for promotional purposes, my name is Mr. Knox in Lexington, Kentucky, and I'm going to post on the HP feedback site, too.
Recently we purchased an HP Officejet Pro 8600 plus to replace our worn out HP 6100 all in one. Your Techs were super when I ran into problems. I had to call in two times but the first time I did not get the ticket number. Today Angelo helped me on ticket . He was very helpful and pleasant to work with as was the Tech who helped yesterday. I look forward to using the new printer.
Dan Markell
Marshall, MN.
Gosh! I must be lucky! I called HP support today and I'll be damned within 10 minutes I was talking to a tech!! Not only was the tech in India (probably) I was also able to understand him. And dang it, he fixed the problem within minutes. Remotely. Politely too. That being said I have to say that I believe at least a good 25% of these complaints are actually indicative of the ignorance, laziness, dishonesty and/or stupidity of the complainer. Examples; Let's see, hmmmmmmmm. Broken paper tray a year old, broken how? They want your SS#, DOB, and mommy's maiden name! Whose card were you using? I bought the pc I'm using to post this from HP direct and I wasn't asked those questions. Oh, and I paid with a credit card too. Daddy can't write something trivial down like a password? Please. And by the way you can reset the password without HP's help, Google it. Can't turn off those pesky HP update pop-ups? Google 'hp updater notification turn off' I did and a solution is there IN THE FIRST LINK! Waaah! I can't get the rebate because it expired! Read much? Like, oh lets say, the conditions of an offer. How about "lost all my information stored on my computor (sic)" Uh, new concept... BACKUPS. Ooooohhh! Class action lawsuit! Let's make some attorneys RICH and we'll enjoy our 57$!!! And lastly my favorite...."Today thursday (sic) i took it to Geek Squad at Best Buy where I purched (sic) the tower. They checked and printer in compatible. But when they open my computer up there was 26,000 viruses in it. " 26,000 viruses? If that were EVEN possible I take it you've never heard of a firewall or antivirus/malware software? GEEK SQUAD!!! I can't stop laughing, no more please my sides hurt! So in closing let me say get if you want but please in the future take a little time to teach yourself and stop expecting the 'nanny state' to fix all your little boo boo's. Research, read, reflect, and refocus.
I turned on my computer (which I purchased in January 2013) and a message appeared that there was a problem with the cooling fan in the computer. I was informed by Staples to call customer service. I did so, and the tech was able to log into my computer and fix the problem. Only problem is her accent was very thick and I had problems understanding her. She informed me she would call me back the next day to see if the problem went away and it did. I asked her where she was calling from, and she told me INDIA. Don't we have any English speaking customer service techs around here??? I have no problems with foreign speaking people but I think we should be able to understand what they are saying to us!!!
I called HP for an issue with my printer. The initial customer service rep went through the usual questions: name, email, zip code, and the troubleshooting quick fixes. This process in my opinion takes way too long, and was half of my 45 minute phone conversation. I understand they read off of a script to prevent mistakes, but it's just really annoying waiting 2 minutes for her to read me a sentence that simply asks for my name. When none of this worked I was transferred to the manager. He was very kind, but still seemed to be reading from a lengthy script. However, I was very pleased with my resolution. I was sent a new part for my printer for free, and for my inconvenience with the time it took on the phone, I was also sent a new set of ink cartridges. It is definitely a time consuming process, but the customer service is decent.
I want to say "great job" to Lange Dollar for helping me 12-22-12. He worked my computer back to where it was suppose to be,
after I somehow created a clitch.
I enjoy all the HP computer assistants, each and everyone has been super and customer service professional.
This is the best service for me as I've needed assistance several times. Well worth the monthly fee. Thank you DaleYvonne Haanen
OK people these are some policies for you to know. HP Home and Home Office Store has returns policy of 21 days from date of delivery, if you return a product within 21 days even if its buyers remorse then we gladly give you a refund and we pay for shipping however if its more than 21 days then we say sorry but please 21 days is long enough to decide if you keep it or not. If product is defective and its outside returns policy then tech support will help you. Tech support is 1-800-474-6836 with order no. format CA000000 or AAA-000-01 and press the right key for the phone menu otherwise you will be routed to the wrong dept thats why some cx would say i talk to several people thats because some of them can't follow simple instructions and whats worse is that they don't even take time to have their order info ready like order no., product no., serial no., . All orders made from tech support including recovery disc orders should be handled by tech support and all orders made from Cust. Service should be handled by Cust. service unless if its a technial issue then go and talk to tech. Cust. Service number for Home and Home Office is 1-888-999-4747 with order no. format H000000000 and press the right key to the phone menu. Parts dept phone no. is 1-800-227-8164 and has order no. format htpps-00000-0000 Remember we never leave a customer hanging and we don't transfer you unless if its out of our scope. We all have this impression that without a customer like you there is no HP without HP we would have work in a sewer or something so thank you and please bear with us and you'll get the help you need. :)
i recently bougth an hp photosmart 5520 at best buy to replace my canon printer. i loaded the software and i thougth iwas tru..a few dayslater iwanted to print some photos and i push scanner on my printer and got nothing. after doing some reading and looking at the program list all i had was the printer on line, all the drivers were still canon and the scan also my old canon ..i called your tech support located in bombay,india, they were willing to help me but when i told that my hp laptop and my hp pavilion were not printing or scanning they quoted me and hourly rate to fix it well i am retired and on a fixed income i turn them down where does it say that.
all i ever did was follow instructions
help please my email is
I only have had to contact H.P. customer on 2 occassions. Both were good experiences.
The first time was just to gather information about my computer. The second time I had to order their rescovery disk and had a very difficult time getting the correct information they needed. I was being a total dufass. Sammy was his name and he was absolutely very patient with me and help guide me to get the right information so I would receive the correct rescovery disk. I could not ask for any better service. Thank you. H.P. I am kind of surprise at the excellence of my service because of all of the bad reviews. Maybe more positive people should write in.
I couldn't speak more highly than of the service I received from Igsban on 7/25/12 concerning the subject matter of "scanning". I had never done this before. There was a lot of work needed on my computer before I would be able to scan because my computer had previously been infected by a severe malware problem and my hard drive had to be cleared (I can't think of the term it is called) and my recovery disks were used so a lot got deleted that is needed for scanning. It was a 2 hour service call because Igsban was one of the most conscientious technicians I have ever run in to, and he took a project that is so important to me and to my family and made it a project of the highest quality. I can never thank Igsban enough for the job that he did. He is extremely bright and 100% competent at what he does. I can't begin to tell you how important this project is to me and Igsban was exactly the right tech. to do the job. I hope the company takes note of comments such as this because this is the true meaning of a "valuable employee".
Sincerely,
Judy Latstetter
The service I was utilizing was "HP Remote Services".
Anil Kumar, made my experience very nice and easy. He was so very helpful and his friendilness was very welcomed. He has vast knowledge of the system and how it works.If I could give him 100% I would !you need more people in the world like him.He needs a raise or to be moved to a higher position! Thanks so very much Dana
My name is Dana. I just wanted to say that I had a GREAT EXPERIENCE with the customer service tech support. His name was Anil KUMAR... I think he is the best!!! I was wonderful to talk to and he knew english very well! I wish him very well.. thanks and keep up the great job!
Thanks Dana
I have had nothing but good results from HP. Their customer service is the best there is out there as far as I am concerned. Super fast delivery, online support that is easy to access and their phone support is just as good. I wish more companies out there were this dedicated to their customers.
I only have good things to say about hp. plan and simple. I have been using my hp current laptop for 5 years now and still runs like a champ. I just got don't reading tons of reviews seems like 90% of them are because people are idiots. They make mistakes then when they get caught on it they get mad. before i call any customer service rep i make sure to have all my info down and to trouble shoot every, single, thing you can do so that if they ask I can already clear things out. I am a tech guy i guess you can say. Ive recommend them to friends and family and they all agree with me. do pcs have problems? yes do they break? yes. do they have errors? yes no matter where you buy or what you buy you might be faced with problems so learn how to deal with them and the people you are buying from. ive sent in my pc a couple times before. but always had no problems with them and or sending it in to get fixed.
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