Customer Service Scoreboard
We had a very nice stay at the holiday inn express in Lapeer, Michigan with one exception.
The music in the common areas, I.e., pool and lobby, was way too loud. The staff tried to help by lowering the volume but I was told that Corporate wants it set at that level and they weren't allowed to change it!
Stayed at Holiday Inn Express on 12:26 and I was very disappointed . Both the tub & bedding were disgusting. I took pictures and went to show the front desk and she saw then and said she will forward the pictures to her supervisor. The next morning the 5 of us had to use the sink to wash. The tin was yellow with rings around them. Then the clerk handed me extra towels and sheets in a plastic bag as if I was employed thier. I've stayed at the Holiday Inn and have never
DO NOT BOOK WITH IHG!!! This hotel chain is horrible. You're much better off going to any other hotel. Please save your money, time and frustrations!!!! This specific location is very unsafe - if you're from Edmonton. I wouldn't recommend staying here. I have multiple instances where IHG/Holiday Inn have fallen short by miles.
Holiday Inn Ocean Front Daytona Beach
This is disgusting & unacceptable!! My home looks better than your suppose to be Resort!!
I asking for a refund, because your pool & rooms wasn't something I could enjoy l, my whole vacation was ruined due to these conditions at your Resort. I ask for some type of refund or credit off that one night stay, and then your clerk charge me for another night when I had checked out causing problems with my checking account, which she never mentioned to me, until I called the following day, please refund me.
I have photos of that ragged room we had at your Resort!!
Holiday Inn Falmouth Caoe Cod
The room was subpar at best.
-broken door lock
-rusty electrical sockets
-microwave on desk and plugged in to desk lamp
-exposes power strip with several things plugged in
-sloppy tile caulk over mold
Paid over $359 before taxes for one night 8/12/23
I stayed with holiday inn Jeykll Island last week. I've stay at this hotel several times over the last seven years. I have never seen a pool so dirty. It had brown water. I feel that I've overpaid. I called the hotel and they said i booked with Expedia and I needed to call them. I called Expedia and they told me for an itemized bill I would have to call the hotel directly. I've tried to call them and they have had me on hold for ten minutes with two calls today. I was a holiday inn manager with holiday inn Wytheville va for four years. I'm really upset over the service I received this stay.
I booked a room at this hotel which the member of staff told me I could cancel, for no fault of my own i had to cancel which on did by phone this was excepted by the member of staff. I know I am 75 and not computer savvy but I do object to being called a liar. They have charged me for not turning up I have no paper work as I thought the room cancelled I can I'll afford this money, but management have refuse a refund out of hand. Where are the days when valuable customers are not respected with good customer services. Joyce
Recently went to Holiday Inn and suites in Kinston N.C. my husband and I had our grandchildren for spring break. We got a King room with a pullout for the kids so during the day they would have a place to sit and play. I noticed that there was no pillows or blankets in the closet as we put things away. I asked for pillows and a blanket for the pull out bed they gave me a blanket and was told they had no extra pillows I said extra? No just the ones that are supposed to be on the pull out... He said he would make a call and would bring them to our room... After a few hours we left and then came back, no plillows... So Something told me to check if there was even a sheet on the bed ... Nope no sheets....So I had to go ask for sheets AND the pillows again.... Finally I got them. The lady said we don't put them on the pull out we make guests come ask for them... ??! I said I know it isn't you fault but that is not okay. So after midnight we got the sheets on the bed and got the kids to bed. Today I tried to talk to the manager... When I said you should tell people that when they check in... He said you don't tell me what I should do.... It continued on that vien... He kicked us out because I told him after asked what I wanted and I said I would like to be told sorry for you inconvenience.... He even called the police.... Told them I said I wouldn't leave, completely untrue. We said to the other guy at the front desk to evict me and no refund... We had a reservation for the week, this was Tuesday.I told him you aren't keeping my money for all those days he said you'll see no refunds if I evict you.... All because THEY didn't do their job. Customer service is dead... I won't darken the doors of Holiday Inn hotels again. I thought they were a good chain.. No more....
I check in to Holiday Inn express in North Platte, Nebraska, April 10, 2023. I'm here for an eight days day for work, two times a month. I have weeks worth of free stays with points, and one simple request I have is that I get a top floor room. They could not honor that. Moving on, I get to my room, start unpacking, and I go to put food in my fridge. I open the door it's dirty. It's got grape juice spilled all over the inside of it so I have to clean it out. Luckily I travel with Lysol and Clorox bleach wipes. Highly advised. Top to bottom. Clean, because they don't. Also advised to do entire room. so after I get that cleaned, I go to use the restroom. Three guesses. The toilet has not been scrubbed. Ever since Covid got put on the back burner, so has cleaning, so when, and if you ever travel carry supplies to clean. You will be glad you did , it might look nice, but that's as far as it goes. Very disappointing when you expect your room to be clean when you're gonna be living in it for eight days in a row twice a month. Covid was the worst, but also the best thing to happen to hotels, because you knew they would be clean.
Loved my stay at Holiday Inn Express Boston-Milford. Went there with a family member for a game their son had. The staff for me was an A+ they treat you excellently. Rooms were very clean. What really shocked me was that I was at room 112, next to the laundry and I heard a lady talking very loud with obscene words, as I opened the door and looked, it was a tall lady with red glasses. Very arrogant. She was talking to 2 of the staff. One of them had tears in her eyes. I later found out that she is the housekeeper supervisor. She should be ashamed because she also is latin and mistreating latins. They are human. Can't imagine what they must be going thru with this lady, and not being able to defend themselves because they do not speak English. Would not let a family of mine work there. very sad just hoping someone cand defend them. Been there. Other than that everything was fine, especially the staff.
we were charged for a suite in Raton. NM. This consisted of a double room with a bed removed and a sofa put in its place. No coffee table, dining area, or other furnishings. The formica room furnishings were tacky and just placed in the room without a sense of decor or style. Bed, bathroom were fine and staff was efficient. We should have been charged for a room and not for a suite.
I stayed at your Holiday Inn Express in Forest City, N.C. 28043 and I have been in the Hotel Business for over 20 years plus as a Maintenance Engineer and DO know how to check for BED BUGS, in which this hotel was CLEAN as a whistle, no BUGS here ! ! !
I did find scattered CANDY just behind a corner setting chair by the WINDOW and I do have pictures.
I also had a very LOOSE TOILET SEAT too. again i do have pictures.
I found a TV REMOTE CONTROLLER which had a MISSING BATTERY DOOR COVER, and had lots of CLEAR PACKING TAPE wrapped around it several times & was put into a CLEAR PLASTIC baggie.
NOTE:
I took this information to the front desk clerk and she said I can't do anything about it!
She said i am JUST a FRONT END CLERK, I can NOT HELP you ! ! !
This is so very sad for your future customers.
I have stayed at several of your hotels over the past 20 years as I travel across the U.S.A.
I am a U.S. NAVY VETERAN & a SENIOR CITIZEN too. I am retired and I am now a STORM CHASER for bad weather. I worked for a 5 STARS hotel over my past years and 3 stars hotels as well.
WE ALWAYS DELTED with all customer situations and or problems as well. WE NEVER had any customer go away upset. The young black Female that waited on me looked to be about 30+ years old, but with a I can't be bothered attitude, and I checked in on Feb 10th around 6pm roughly and this Holiday Inn Express was at 200 Holiday Inn Drive Forest City, N.C. 28043
She, the night Desk Clerk needs to be written up and reschooled, on how to do her job properly. I WAS VERY DISSAPPOINTED in my STAY HERE ! ! !
Hello, I booked a room for the 24th -27th in Stone Oak area of San Antonio, TX. I am an IGH Club member and this is the first time I've had to a complaint. My rom number is 338 and it would appear that since it's at the end of the hallway, we can't get hot water (as told by someone at the desk) three hours free first reporting it. We asked for a trash can, lid for the ice bucket, and an iron that worked. It's almost four pm and nothing has been done including taking out the trash and getting the towels. My husband passed housekeeping and asked if they would clean our room, ( the response was... you want your room cleaned?). I've also never seen painted duck tape on the shade to cover the window. I've had more comfort from a Holiday Inn Express (and it came with the same breakfast they wanted to me to pay $12.95 for).
I emailed the following letter to the manager of the Holiday Inn Express hotel located at the Little Rick Arkansas Airport. Her response was somewhat generic and I don't feel my concerns meant much to her. Especially, after reading reviews from other guests of this particular hotel. It seems that issues have not been corrected.
Good morning Joy,
Last night, Sunday November 13, my friend and I stayed at your hotel. It was not a positive experience, and I wanted to relay to you why this was, so that these issues could be corrected.
There were several small things that should be addressed, but most importantly there was noise throughout our stay which became even more apparent once the tv was turned off. I believe this came from the HVAC system. Every 3-4 seconds there was a loud BONG noise that completely disrupted my sleep. Additionally, our room smelled of stale beer. Like beer had been spilled onto the carpeting and the carpet requires a good cleaning. It was truly quite disgusting.
There were other things that are not the norm in the other two to three dozen Holiday Inn Express hotels I have stayed in as a Rewards Member.
Specifically; in our room, 202, the thermostat did not seem to work. Also, the tub does not drain well and I had to shut off the water three times during my shower so I was not standing in two inches of water. The plug-in at the nightstand is loose and our phone charger had to placed just so as to charge our phones. The bathroom wall has an area in need of repair and the shower surround has a crack in it. There were several pillows that were in need of replacement due to them being lumpy. The mattresses were not terribly uncomfortable, but they were not as nice as the ones usually found in Holiday Inn Express. I also had requested a King bed and ended up with two queen beds. No big deal, but worth mentioning.
Additionally, I would definitely like to pass on to you that your front desk personnel upon check in and checking out were polite and cheerful, efficient and professional. We did not use the shuttle but the shuttle driver also was friendly.
That be said, overall our experience, and the condition of your hotel room, were much less than adequate and expected.
I and hopeful these issues will be taken care of for the next guest so that they may enjoy their stay, and look forward to your reply.
Stayed at your Holiday Inn Express in Christiansburg VA. Nice , clean hotel. I was awaken at 1:30 am to the hotel fire alarm only to be turned off after 4 minutes. After about 15 minutes the alarm again went off to once again be turned off after 4 minutes. After about 20 minutes, the alarm went off a third time and remained on for 10 or so minutes, one this occasion I evacuated the building into the rain outside. Fire Marshall cleared the codes and allowed us to return to building. Now fully awake I decided to check out of hotel and request my $480.00 for such a horrible experience. I was told that I would need to contact management in the morning and that the alarm kept turning in due to rain water somehow leaking into building and making contact with fire sensor? I have tried to contact management via phone and the General Manager refuses to return any of my messages left behind.. Your management team at this hotel won't even have the courtesy to call me back to discuss this event ! Please make this right .
My Son Stayed At The Holiday Inn Express And Suites In Grand Rapids Michigan. The Staff Was Very Rude And Very Unhelpful! I Was Charged An Additional $250 For A Cleaning Fee. My Son And I Have A Joint Credit Card That He Used For His Stay. My Sin Cleaned The Room Before He Left. I Think ThisIs An Outrageous Amount To Charge! I Am Very Unhappy About This! He made the Reservation and asked for Two Queen Beds and when he arrived there was only one and they charged him Additional Money to get Two Queen Beds! They Also Told Him He Is Barred From Ever Staying At A Holiday Inn Again! This Whole Experience Was Terrible! IvWould Like My $250 Refunded And For My Son To Be Unbarred. I Have Tried To Call Corporate Several Times And I Was Supposed to Receive A Call Back But Neger Did. Please Make This Right for me and my Son. Thank You.
I think this property must have had a fast decline. Previous reviews make it sound like a nice place but that was not my experience.
Walking into the lobby, after staying at Hampton Inns, was like walking into a high school locker decoration of a hotel lobby ... in other words a child's idea of what a hotel lobby might look like.
When I got to the front desk , I found it a little unusual that one person stood sideways with her back to a video log screen of at least 12 cameras or so around or in the property. She was not the person who would help us and didn't really acknowledge us until we were engaged with speaking to the second woman at the desk. I told her my name. When she asked for ID, I said that the room was reserved under the credit card of my friend and had my friend offer his ID and credit card as he had at every other hotel. She recoiled. She said no. She wanted the ID for Mattila...the last name the room was reserved under. That was a first for me but caused the front desk person to seem suspicious of me. The friendly conversation grew short and she gave me my keys. She told me which direction to go. As I started to turn my wife entered the lobby with my Service Dog. She had the nerve to say to her co-worker, in front of me, "look at this." I explained that it was my wife and my Service Dog. She clearly didn't believe me as she repeated back, "That's a Service Dog?" Yep. It is. She did not ask any of the legally allowable questions about what she does for me focusing instead on the dog's size. The dog was not barking and was walking in lockstep with my wife. She was wearing her Service Dog vest.
As soon as we got to our room, I noticed that it appeared that someone had attempted to break in to the room at some point in the past. The wood was chipped off right at the door lock.
Then we noticed that the room smelled like tobacco smoke. One of the Keurig cups with coffee maker was already skewered open. It had not been used but it had clearly been punctured top and bottom.
Above the Keurig was an architectural design. It was like a chimney with no outlet. It created strange echoes and held in every smell. This explained the tobacco scent when we came in except that it was a non-smoking hotel.
The air conditioner filters were dirty. (We cleaned them so we could breathe better.)
The tub looked dirty. We soon found out that this was because the water in the bottom of the tub pooled instead of draining. It was slippery and slimy underneath. We were forced to wear water shoes in the shower... something I don't have to do at campsites!
The sink was cracked. Even the soap at the sink is inconveniently all the way past the sink. And good luck finding the hand towel while you are standing at the sink. They are below the sink, at your knees.
The hotel knew that four people were checking in to the 2 queen bed room. They had provided us with enough towels for 2 people.
The breakfast that Holiday Inn Express prides themselves on was nothing special at this hotel.
Response from the owner
Thank you for taking the time to give us your feedback; I am sorry you felt that our staff did not take well to your service dog. I did review the the cameras from your check in; it seemed the staff was very happy to see your dog, During review of the footage, I did time the conversations of General manager and desk agent with two of your party to about 12 min, followed by the 4 min of the admiring your service dog. After talking to our Gm and desk agent, they recall much of your conversation, about loving driving in NJ compared to MN and comparing driving in different city's such as LA, NY, MA, and how your service dog is a living crane to assist with mobility. We would have been more then happy to fix any of your issues with your room if they had been brought to our attention.
Anthony Murano, Guest Relations Manager
I recently stayed at your Holiday Inn in Nashville Tn and it was the worst stay of my life I stay in hotels all over the country and this was the absolute worst stay ever. When I sent my feedback to the manager Steve Nelson he was no help at all he basically told me to Fxxx bad I will never stay in aHoliday Inn again. I love love to have someone from the corporate office contact me. Thanks Bob Smith
I stayed at Holiday Inn College Park, Md. I left a dress hanging on the rail in room. When I called to inform the location, I was told it's not in the list and found.
I informed Cayla, front desk to check with housekeeping as that's who would have my dress. I stayed on July 30- checked out on July 31st. Housekeeping evidently kept my dress and I need corporate to get my purple dress/grown back to me.
Holiday Inn downtown in Nassau on the corner of Nassau St and West Bay st . The place is a dam dump . It's not what you see on the pictures on line it's a big fat lies . My mouth drop wide open to see a nasty dump place that we will be staying on our vacation. The pictures are all Lies . We were very highly upset about that. Nothing was updated in the place rooms even the air condition the bathrooms the hallways the lobby the launch area the swimming pool area it was horrible. Very much false appertisement they need to take the pictures down with their lies. Put up the pictures that people can see what they're getting and not what they aren't getting. Ever the front desk Clerk agreed with me . When I confront her about the on line pictures that we saw and that was the reason why we decided to book it because it's a beautiful place and it's a little walk from downtown Bay Street . It came a very big disappointment. I won't recommend anyone to book holiday Inn express hotel on Nassau st and west bay st. You"ll never get that beautiful hotel that you see on line . It's all a front wrong pictures.
The place was a dump . What ever you see on line it isn't what you're be getting. You're looking at a beautiful place water front hotel on line. You getting the water front hotel . But not what you see on line. It's a false advertisement. The room and the bathroom was not up to standard. The whole entire place wasn't up to standard at all . Every the lamps old and falling apart with rust. My Mouth drop wide open when we reach the place. The paint was fading off the building and look like has been patched up the swimming pool and everything else oh my God horrible the lawn chairs bad the lobby horrible it's not what you see on the pictures what you'll be getting and I spoke with a Manager but letting him know that we don't have clean towels in my room and our bed sheets need to be changed. And let him know that Pictures on line isn't the same thing in Reality is all a lie and he have to take it down now. This hotel was close down many, many yrs ago. And the person or persons who brought it didn't do anything to up grade the build or inside the place at all. I was very highly upset about it. It's a dam shame you in a motel not a hotel we didn't came all the way from NJ on vacation get a motel we came to be a nice hotel on our vacation. Holiday Inn express is a good name but what's carrying the name is not living up to the Standard of that name. Take down the name. Do not like the place would not recommend anyone to go to that place. It's a waste. Good Location plus .
Do yourself a favor if you're in Winston Salem do not stay at the Holiday Inn express on peters Creek Parkway without a doubt the management is very rude the rooms are very nasty they don't clean well their AC units barely work and when you make a complaint they kick you out
Holiday Inn in Hasbrouck Heights, NJ- Discriminated Against-
I called to see if we would be able
To get early check in. The man on the phone immediately said they had no availability even when I gave my reservation number and last name. Upon arriving at the hotel he stereotyped me by calling my name out when entering the lobby even before arriving at the counter. When I got to the counter he continued to say I had no reservation and they had no availability. The general manager had to be called and she apologized for his actions without knowing what happened. Even when they found my reservation in the system, this man continued to say they were going to cancel my reservation because I was going to be late, though check in was not until 3pm and I arrived at 1pm. We chose not to stay there and the manager Daisy said she would refund us 100 percent of the room charge. Today she won't take my calls and she states that it never happened. That was horrible customer service! I'm not sure if this guy was having a bad day or not but the issue still remains. His co worker told us that he was in training and to me that's even worse. We will never stay at another Holiday Inn again. The hotel should train their employees better in the field of customer service.
I am happy with my experience at the Holiday Inn &Suites 400 2nd Ave, Charleston Wv. The staff is friendly and they make you feel at home. Chilou is great , she reached out to me when I was not able to complete forms for my stay. She makes sure I have my reservations completed weekly because I stay at this hotel weekly for my job. Housekeeping staff always ask it I need anything. I recommend this hotel to my friends, coworkers and family.Night shift Mr. Thomas leaves me a letter thanking me for my loyalty to IHG. In the morning the kitchen staff is great and I get a warm welcome every morning.Thank you all for making my stay comfortable.
Just a note of thanks for the attention and care that my wife and I received during our recent visit to your Wilkes-Barre Pennsylvania Holiday Inn. My secratery dropped the ball on my reservation, ther was a little confusion at the front desk. I guess I was showing a little concern, and within minutes, the Director of sales, a Mr. Will Krupp was standing next to me. I wasn't irate, because it was nothing that your staff had done wrong. But obviously I was concerned and he picked up on it and alleviated all of my problems and concerns making my state much better than what it could've been. The reason for my visit to wilkes-Barre was to ensure that my company would retain its standing as a recognized organization in our industry. I didn't want to be there and I was totally under stress. It's tough to convey just how much pressure I was under, but it is totally easy to let you folks know just how much your staff attend to me in such a fantastic manner. This is the second stay that my wife and I have been in a Holiday Inn within two weeks and I have to say both organizations were outstanding.
Please, if you would care for any more information, or if I could provide any more information that you could pass on to your staff at the Wilkes-Barre Holiday Inn, do not hesitate to contact me.
Respectfully,
Robert
Loved my stay. Went there with a family member for a game their son had. The staff for me was an A+ they treat you excellently. Rooms were very clean. What really shocked me was that I was at room 112, next to the laundry and I heard a lady talking very loud with obscene words, as I opened the door and looked, it was a tall lady with red glasses. Very arrogant. She was talking to 2 of the staff. One of them had tears in her eyes. I later found out that she is the housekeeper supervisor. She should be ashamed because she also is latin and mistreating latins. They are human. Can't imagine what they must be going thru with this lady, and not being able to defend themselves because they do not speak English. Would not let a family of mine work there. Other than that everything was fine, especially the staff. Just very sad to see these things. Hoping someone can defend them. Been there.
Hello, I just wanted to bring to your attention of the Sales Manager, Melissa Cunningham at the Holiday Inn Express, Eugene Downtown Oregon - 2117 Franklin.
I was so impressed with her quickness on her feet, I had been trying for over 2 months to get an additional night stay, (I should know that when there's a football game at Autzen..you need to book ahead...as soon as you can). We checked in the night b4, on the morning of the game, I asked again at the front desk, Thank goodness Melissa was there! She remembered that she had a room that was upgrading and that a possible room would become available. Even though the phones keep ringing, people behind me she never lost her cool. She let everyone know that she would be with them as soon as she could. She gave me her undivided attention and got us that extra night.. and more time that we we're able to visit with my 2nd son who is attending University of Oregon. We've been lucky to have 2 boys go thru the University, and staying at your property since 2014
We stayed at the Holiday Inn Express in Oneonta NY on November 30th. We had a 5 year old take a tumble and cut hos cheek. The girl at the desk, Emily, went above and beyond with responding to our room with first aid kits and assisted us with care as well as directions to the nearest hospital. She was great!
Hello,
We had a group of 19 stay at your Holiday Inn in Dubuque,450 main street, Iowa. I would like to commnend, compliment and thank the people at that Holiday Inn. Priscella handled our reservations and did an excellent job communicating with us. Lee and Emily at the front desk when we checked in were very nice, friendly and helpful. We stayed January 13-14th.
Again, thanks for the great work and we all plan to stay at Holiday Inns in the future!
I'd to praise the desk person at HIE in Gas City IN 46933, Charlotte. She is friendly, service minded, calm. I witnessed her handling a needed person making a reservation on the phone, a person spilled soda near the elevator, a young boy needing help, me my candy didn't drop down from vending machine. She dealt calmly with phone, noted to our situations she was aware of them. Managed all with a smile and made each of us feel important. Nice job Charlotte!
I'm staying at the holiday Inn express in hot springs ar it is 01/16/16 at 11:38pm and I want every manager of this company to know what an amazing job there associate has done he needs to be recognized!!!!! I'm unsure of his name but I've never seen an associate for an company be so kind and caring he has made my stay here very welcoming and I feel he has went above and beyond in customer service for us. Please appricate your associate as he is setting the standard for excellent service to the customer.
I sent this email today to Shannon Frizzle, GM of the Brownwood Texas Holiday Inn Express. In wanted to share it with anyone who would care.
Ms. Frizzle -
I have been a Priority Club member for more than 30 years and have rarely ever written to a hotel. However, I would like to recommend the service I received from your front desk manager, Ms. Kelly Hickey. When I checked in Friday afternoon, following the unexpected cancellation of another hotel reservation, she helped me get a room. When I asked about staying a second night she said the hotel was completely booked but that she would look for another cancellation.
Saturday morning I went ahead and checked out figuring that I would do the things I needed to do and then return home to San Antonio. I was not really looking forward to this as it would be a long day prior to the drive and extremely long with the trip. My belongings would be secured in my car and subjected extreme heat as the temperature was [projected top be over 90 degrees. As I was loading my car she came and told me that she was able to extend my stay. She had been working the morning breakfast which was very hectic (to say the least) and had not had a chance to let me know. We stayed that second night thanks to her efforts and I was able to keep my possessions cool during the day which I would not have done if I had checked out and then traveled home. I was also able to enjoy more time with my friends at our event, get some rest and then return home safely today.
I know you hear when one of your staff makes an error so I wanted to publicly thank her and you for the efforts that were made.
Next year when I return to the area I will be staying at your hotel rather than anywhere else because of her efforts.
I shall also be writing to customer service for the Holiday Inn chain with the same comments. She is a credit to your organization.
Thank you all,
Scott Cupp
We Enjoyed Our Stay At The Holiday Inn Presidential In Little Rock, Ar. Our Valentine Getaway Almost Wasn't Because Of Online Booking Problems, But Guest Service Manager Aaron Waddell Straighten Everything Out In A Timely Manner. He Was Very Thoughtful And Apologized For The Inconveince That Was Not Their Fault. We Also Met The Owner, Larry, Who Was Just As Helpful And Also Honored Our Online Rate. The Next Morning Having Forgotten Our Breakfast Coupon In All The Confusion, Angela , At The Front Desk ,took Care Of It So That We Could End Our Date With Some More Of The "camp David" Resturant Delicious Food And Great Service. We Will For Sure Stay Here Again.our Room Was Very Clean. The Bed Slept So Good. Loved The Hot Water Pressure. Only Wished Bathroom Was Bigger.
To whom it may concern,
I am writing to you in regards to our stay at the Holiday Inn, in Battle Creek Michigan. Mike Criswell (GM) and Jody J. (front desk) welcomed us with open arms like we were family. Our suite was amazing, service was wonderful and our 3 kids enjoyed the pool along with the arcade room! Every time we went into the lobby, Mike and Jody knew who we were and made sure everything was going wonderful! Now that’s customer service at it‘s finest!! Your two employees made it an enjoyable stay and I just want to make sure they are both recognized for there tremendous work.
Sincerely,
Katie Stevens
On December 30th 2014 my husband and myself along with my dog were driving home to new jersey after a Christmas visit with our kids. We had to pull over in Richmond, VA. because of exhaustion and rain We stopped at the Richmond South-Bells Road Holiday Inn. My husband checked us in and we went to our room , at that point we realized a mistake had happened and we would have to leave. When we got downstairs my husband went to get the car and I spoke with the GUARDIAN ANGEL of Holiday Inn. His name is Prince Clement, the operations manager. He asked what happened and he immediately thought of some solutions to our problem. He was thoughtful, kind, helpful and had a great sense on humor to boot. He was able to fix our issue and we were able to take our exhausted selves back to a room for a much needed hot shower and soft bed. I am humbled and grateful by the kindness he showed us. I am a strong believer in finding the silver lining in everything in my life, but he exceeded any silver linings I could have come up with. Customer service is such a worn out statement that is thrown around and abused by so many companies and employees these days, it is so refreshing to have met Mr. Clement and know that customer service is alive and well at the Holiday Inn at Richmond South. Please be sure and recognize Mr. Clement for a job well done. Thank you
I am writing to call attention to the wonderful staff @ the Holiday Inn in Warren, Pa. My husband and I recently relocated to the area and were actually living in the hotel until we could find proper housing. I cannot say enough about, not only the professionalism of the whole staff, but also their willingness and heart to go over and above to make our stay as though we were in our own home already. The housekeeping staff were wonderful and and always kept our best interests at heart. The restaurant staff, the front desk, the managers...I can't say thankyou enough to all of them. It's one thing to be operating with a 'business' mentality, but they exceeded in making us feel like family. And when you have made life changes as we did in job changes and relocating cross country, the hospitality shown us is by far more important than just being a business. They made our transition pleasant and we look forward to our new home here in Warren. Thank you, all of you, the whole staff at the Warren, Holiday Inn. Always remember, one cannot give to others without it coming back to them in leaps and bounds!!! :o)
Retired military (Navy - Master Chief) here who used to be able to make reservation for your facility in Lake Geneva, WI through the Armed Forces Vacation Club (AFVC). Why has your organization stopped affiliating with the AFVC? This was a tremendous benefit for both active duty and retired military personnel!
Walked into the Holiday Inn Express located in Marathon, Florida Keys. Stayed four days and ended up staying one more. It was FANTASTIC!
VERY, VERY CLEAN. VERY HOSPITABLE.
Great restaurant , prepared our fresh catch of fish (shout-out to Capt. Reese and Mike) at no charge, only paid for sides and drinks.
Beautiful gift shop and charter boats were available on site.
No need to go anywhere else.
A great example of people working together.
On Oct 21, 2013 we were guests atr the HI National Airport. Grazia Satalino greeted us. There was a mix up about our reservation (not at this HI).
Grazia was very diligent about making sure we didn't have to pay for the room where the reservation indicated. She got us a room at HI National Airport.
You are fortunate to have Grazia for an employee.
Should we be in the area again, we will stay there.
Sincerely
I would like to say i stayed at your property located in Ocean City, Md and the customer service there was excellent the Manager on duty (Michelle) was so patience and caring, we had a long drive & just wanted to rest however after getting such great hospitality from Michelle we (party of 4/ 2rooms) ended up staying 2, i enjoyed my stay the rooms were cozy nice and clean with a wonderful view of the ocean, cant wait to go back and stay there again
This note is to advise you of the excellent experience I had with the General Manager of the Holiday Inn in Roissy France.
My wife and I checked into the Holiday Inn in Roissy France on 17 Sept 2013 and checked out and returned to the USA on 18 Sept. When we checked in we advised the General Manager Ms. Berengere Niemann that we had lost some luggage on the train. Ms. Niemann took over our problem in locating the luggage and arranging for the return of our luggage to us in the USA. All of the actions were accomplished by her after we had checked out and returned to the USA.
When we first talked to her she assured us that she would continue to work to have our luggage returned to us which happened today Oct 1 2013. She emailed us several times along the way to keep us appraised of her progress. I have never experienced this level of customer service in any dealings I have ever had.
Ms. Niemann is a credit to the Holiday Inn establishment and deserving of some kind of recognition for her efforts.
I thank the Holiday Inn for the level of training in customer service you must provide your General Managers and I sincerely thank Ms. Niemann for what she did for us.
Joe Sampugnaro
Regarding the Holiday Inn Express Cincinnati West...
We could not have asked for better service, friendly employees and a wonderful 12 day stay beginning on 7/23. This was our 3rd time in 2 months staying there as we have moved my father to Assisted Living and are dealing with his move, closing his home, etc. It was a difficult time for my family but we were delighted with our stay and will continue to stay there many times a year when we visit my dad.
The Front Desk (Sarah, Tamika, etc) were so kind as well as the entire staff including Donna at the Breakfast Bar, Mary in Housekeeping, etc!!! They knew our situation and could not have been more accommodating. Our room was perfect and most comfortable.
Kudos to the Holiday Inn Express Cincinnati West!!!!
L. Stewart Barr
The Holiday Inn @ Lansdale did a PHENOMENAL job with my wedding! John and the rest of the crew took care of us 110%. We were extremely satisfied and they exceeded all our expectations! They went above and beyond to keep us happy. Thanks to them so much!! We would recommend this hotel for a wedding to anybody!
Hello, We stayed at a Holiday inn/express in Alabama on May 17,2013. The problem is, I feel that we were over charged for one night stay. We were charged $150.00 for one night 2 people one king size bed. There was a storm coming and we were in a hurry to get a room, so we stopped at holiday inn. We were not even given a receipt! The room was on the 1st. fl. It was very noisy, doors slamming all night long. I was awaken at 3 am by doors slamming. It was not a very good experience. Thank you Joan.
Sherwood park alberta is in need of new supervisors they dont train or do anything to help with matters when they arise they just blame the person for being honest . As far as i m concerned having black supervisors ,dont seem to know anything about treating employees fair they hired black house keepers and they get more hours then the rest of thier housekeepers which is not fair , they are rude they have nasty mouths . Seems like management dont care so im concerned how they can just do whatever
Holiday inn express , nice place but in need of better supervisors, and management . They are not fair to the employees as hoise keepers , the supervisors dont really train anyone , and they give more hours to there own kind which is black . The manager dont care , here we all work full time but not treated fair .
To whom it may concern....I am an ex employee. I worked at the Holiday inn express in Waco Texas...I was let go because me and a server named Angelina got into a heat argument over the control of the kitchen. I was told my my boss Rashmi Pastel that I control that goes in there and that no was allow behind the line but Angling took it upon herself to cross that line and when I said something about it she got mad called me a child and said that I was immature and childish. I got very upset and got ready to walk out when I realize I left my chef knife on the cutting board I went to go get it she follow me into the pastry and started a fight she try to jump me. I backed back and wed tryigto put my knives up then she changed at me while I still had them in my hands. Another cook got better US to stop the fight after that I left. The next day without wanting the boss and the .HR woman brought me imthe office to explain what happen...without any verbal, written or suspense I was fired and yet Angling is still there with just a slap on the wrist..she went cryng to him claiming I was ttrying to kill her with was not true. She still there he has done nothing about not even run the tape back to see what she he just took her word for it. I feel like I was created unfair and very wronged he had no feeling for his employees non do he cares. I want apologize forwhat he done. In writing. Softer what happen I fill never ever work in another hotel again and what I seem I this one I will never stay in one. I believe you need to check in on the doing of this hotel because I feel that Rashmi Pastel is ruining the images of this beautiful hotel him and her wife Mamta. Please!!!!!! Thank you
Hi my name is Lanna Ivey and i live in Muldrow oklahoma. I have a Problem with Holiday inn in Poteau oklahome.
Im a mom of seven kids. I was looking for work to help my family.And it was christmas time.
I was hired at Holiday inn in Poteau oklahoma.
on the 14 day of December.
I got to work for three days.
They did not know who i was because they never ID me.
On the third day i got to work i was told to come to the office to do paperwork and that i would need my ID. As soon as i got done with the paper work i was told i was being let go because i was just needed for the inspection.When i was working i learned we was not allowed to take a break not at all not even a bathroom break.And if you took a bathroom break you would be fired. But the head housekeeper was allowed to sit in the break room and eat and talk on her cellphone.
while i was being trained the first two days went ok But on the last day i worked i was put with the Mexican Housekeepers and they got mad at me because i did not know what they was saying. so i ask to be moved.See here is the thing i did not need Training I have worked at Holiday inn be for in Muskogee oklahoma. And can say i was not treated like this. And i also worked at LaQuinta inn and Fairfield inn and Baymont inn and not one time was i ever told i could not go to the bathroom.
And we alwas got a 30 minute break.And that was for everyone not just one person.
And them not IDing me thats Dangerous. i could of been anyone.And they put me in peoples rooms around their personal stuff and ther kids.I'm not going to stop until something is done.Because this is not right.And ther is stell people haveing to work there.On my pay Holiday inn is refusing to pay me. If i can not get something done by comeing to you then i'm going to the press. Thank you for your time.
Lanna Ivey
Worse job I have ever had. Holiday Inn will not accept complaints about abusive treatment of employees by franchises.
I was an exemplary employee, always on time, never missed a day, worked 7 days a week when asked, came in when called be cause a scheduled employee didn't show up.
I was fired with no warning written or otherwise for refusing to give out my personal information to a guest.
The franchise management are most ungrateful and unfair people I have ever worked for. The fact that Holiday Inn doesn't care is intolerable.
I am a new employee for the Holiday Inn firt time working with then recently August 10,2012 and Iam alredy thinking quiting. Because they abuse the employees this expierence with this hotel is been horrible they make the housekeeping personal clean 24 to 30 rooms per day that is a abuse. holiday Inn need to stop abusing there employees. The salary is ?.
I am currently employees at the holiday in located in Charlotte,NC on little rock I've only been there for about 2 months ... And everyday it's something ...my supervisor stays on my case about everything ....but jus Sunday he wrote me up twice in one day .... So at the end of my shift I was told I was suspend for a day ...I came back to work and was asks y was I there and am suspended for 10 not 1.... But he didn't show me any paper work stating that I was suspended
Holiday Inn Express
Worse interview I have ever had
They are not an equal opportunity employer
I have applied twice
Finally this young lady with no interviewing
Skills /made a total fool out of me
I am an older worker
Need to always work
If she had any insight/since they have constant
Turnover /she would realize I would stay
Age Discrimination is against the law
I work at the Holiday Inn in Tombstone Az. I don't know about other hotels in the chain but the owner of mine is horrible. The rooms are disgustingly dirty and he has no desire for us to clean them. He doesn't want housekeepers to work more than a couple of hours a day and if the rooms suffer he doesn't care. The bedding is often not changed and alot of the towels would be better suited to be in the rag pile. I mean he pays minimum wage to the housekeepers and then does nothing but complain if we are there for more than two or three hours in a day. I would never stay at this hotel. The owner in Tombstone at least is more concerned with room turnover than cleanliness.
working at holiday inn is overall a very good and pleasant experience, but the pay is horribe, ther are no benefits and no direct deposit . the owners want perfection from their employess which is understandable, but there should be an incentive for the hard work that we do. the owners have beautiful homes and i am sure hefty bank accounts while the employess struggle to put food on the table and support their familes. please don't misunderstand we are greatful to be working and are very proud of our work, but a decent paycheck would be so appreciated and give us the incentive to do even better.
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