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Home Depot

Customer Service Ratings and Comments

Home Depot is ranked #28 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 76.63 out of a possible 200. This score rates Home Depot customer service and customer support as Disappointing.

NEGATIVE Comments

22 Negative Comments out of 31 Total Comments is 70.97%.

POSITIVE Comments

9 Positive Comments out of 31 Total Comments is 29.03%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I bought a John Deere L120 lawn tractor from Home Depot several years ago, it has run well and I decided to replace the blades before spring. On Tuesday Feb. 23 2010 I went to Home Depot on Brighton-Henrietta Town Line Rd. in Rochester, N.Y.to buy new blades. I was directed by a young lady to the correct area and another employee came to help me.I told him what I needed and he directed me to a rack with several bins with JD blades marked down to $10.00,he helped me find the blades I needed and I left with two sets to pay for them. The cashier said they were $39.00 per set and I told her the sales person got them out of a bin marked sale $10.00, the clerk said she had to call the Department to check. She called and was told they were not on sale so I went to the Department where I got them and another fellow was there that identified himself as the Dept. head, I showed him where they came from and he said they were not the ones that were on sale, I ask him to show me the bin where these should have been and he said, there was not one there and that he would not sell them to me for the marked price. He said he did not have to do it and he wasn't going to. I said that I probably wouldn't be shopping in Home Depot anymore and he said thats OK with him.

    Anonymous 2/23/10 11:50AM

  • Signed a contract with THD in May, 2009, for install of whole-house Hurricane Impact windows and doors manufactured by Traco. It is now February 2010, and the job is not nearly complete after many attempts. Many manufacturing and installation defects, too numerous to recount. A terrible product, accompanied by incompetent installers.

    rehoguy 2/8/10 7:42AM

  • I have been a loyal HD customer for years. But last night, I tried to purchase a Dewalt mitre saw in the daily online auction. Despite multiple attempts, HD wouldn't accept my $342.00 bid & I lost out on the saw. So I call their 1-800 number and the lady admits they're having ongoing problems with the site. She basically tells me tough luck, 'you're not getting the saw'. Hmmm - doesn't HD realize that they'd be well advised to resolve the issue then tell me to pound sand? I spend 1000's every year their but i'm starting to question the company when they can't stand by me when I have a problem.

    As far as I can tell, there's no one picking up the phone at HD that really cares about the customer. I think i'll be spending my money & taking numerous other HD customers that are friends of mine - elsewhere. The full cost here? Addressing my concern would cost HD $157.00 based on the retail price of the saw. The true cost to them in lost business will be massive in comparison.

    Frustrated in Milton Ontario 1/27/10 11:12AM

  • I have been trying to have my LG dryer fixed for over a month. I have spent endless hours on hold trying to get someone to help me. I purchased an extended warranty. My original call for service was made on 12/31/09. Today is 1/26/10 my dryer is still not fixed. Buyer beware do not buy appliances from Home Depot.

    Anonymous 1/26/10 8:22AM

  • The Home Depot, LG and A&E Service are a group of crooks who knowingly sell worthless extended warranties. We have been without our dryer for over three weeks now and have been lied to and jacked around over service we paid for up front. As far as we are concerned, they have no scruples at all about misleading people and convincing them to shell out extra money to receive service for faulty appliances. I have called everyone from customer service to client relations and no one is accepting responsibility for these problems. I am sick of this and will never purchase anything else from Home Depot. As far as I am concerned, Lowe's beats Home Depot hands-down on customer service.

    Pissed off in Pearland, TX 1/23/10 12:45PM

  • Home Depot charged me a late fee of $39 because I was late making the minimum payment of $10, on a balance of $170. As a long time customer who has spent a great deal of money at Home Depot, and can't recall ever being late on a payment before, I refuse to be treated this way. I called Home Depot Credit Customer Service and they refused to waive the charge. Because of their inability to take care of this good customer, I am paying off the balance of the card and closing my account with them.

    jbenton11 12/28/09 10:13AM

  • very hard to get to a live person! tried the # trick and it worked. Asked about parts for a charmglow electric fireplace and was given a phone number for charmglow grills who could not help with the fireplace parts???

    internet says Home Depot makes charmglow. Why don't they have support?

    rugger 12/28/09 10:04AM

  • Exceptionally POOR customer service and relations regarding carpet installation and equipment rental issues. Corporate relations have treated me with uncaring and threatening attitude. I completely regret shopping at Home Depot for the past several years.

    Anonymous 12/22/09 8:02AM

  • Ordered carpet for 3 rooms. delivery date set for December 16 2009. After payment, I received a telephone call telling me carpet backordered until mid-January. The whole project is now on hold - I have to put a hold now on furniure, beds, moulding, etc..

    Nice going Home Depot...Loews here I come.

    Anonymous 12/17/09 11:40AM

  • I cant get them to answer the phone!!!!!! jesus ... They suck

    jimmyv 12/10/09 7:58PM

  • I called corporate to file my complaint over a 5 dollar drill bit. I was met by a "gate keeper" who wouldn't let me get past him to talk to someone with some authority. The return of the 5 dollar drill didn't get resolved and I am taking my buisness to Lowe's.

    capav8 11/24/09 8:47AM

  • Main office said wesley chapel store manager would get in contact with me weeks ago and he did not. I can understand why the service I received was so poor. Over charged, delivery fraud, multiple errors job still not completed.

    Anonymous 11/18/09 3:57PM

  • Customer Service Problems
    I was a loyal and dedicted shopper of Home Depot for over 25 years until Nov 13th 2009. On that day,the word, CUSTOMER SERVICE in that store, went out the door. The company statement of the CEO Mr. Frank Blake (see the following excerpt)
    FACT CHECK: CUSTOMER SERVICE
    The Home Depot was founded on the principles of providing a great customer experience.
    OK so what happend that changed me from a loyal and dedicted 25 years shopper to a Lowes or Ace or any local hardware store.
    My brother Steve and I went looking for a lawn mower at a Home Depot near our home. The mower we wanted was a Honda modle HRR216VXA with a $400.00 cost. When we got to the store the associate told us they just sold a recondition Honda for $275.00 but we could buy one of there new ones for $400.00 Well with todays ecomony who would not like to save? He suggested we travel to the Home Depot store #1055 Newhall Ranch Rd Santa Clarita he checked the computer they had 9 new ones in stock which so we would have a good chance they might have a recondition in stock. That store is a 60 mile round trip but for that savings it was worth it.
    The store had a recondition one in stock but the manager and ( I don't want to tell you his name) refused to sell it to us stating he was going to sell all 9 of his new ones and he called it a floor model. I told him that was not a floor model it was recondition as stated on the machine by the Mfg. He said if I want that machine it would be $400.00 not $275.00 I asked to talk to Home Depot the person I talked to called the store while I was on hold and said there nothing she could do. I said I traveled 60 miles just for all my time and gas could she make an exception for customer service sale it to us for the recondition price. The answer was no. My brother did not want the mower even if she would have done the right thing because of all the time and frustration we had. We went 2 blocks to Lowes our shopping experience was great and purchased a mower.
    .PaPaGrinder.November 15, 2009

    PaPaGrinder 11/15/09 11:54AM

  • The Freeport Long Island Store has become one of the worst stores in the area. Try and find an associate. The alawys seem conjure together to talk about their hours or lack of or to lQQk at the girls. Even the few that truly work have comment's about them.
    Most all times I find in impossible to get help especially later at night when I'm shopping after work.
    Associates really lack the knowledge of their products. They tell you an item will takes 7 days for delivery, you purchase the item and when you go to call to check on delivery they tell you 42 days. The "NOT VALID FOR MERCHANDISE CARRY-OUT" stamp that runs thru the purchase ticket on an angle runs right over the date making it almost invisble to see even the store customer service could not see it, leaving you with only the lead time provided by the associate as your guide for the start of your project.
    Purchased a jacuzzi tub. Was told that I didn't need to spend the $500 for a built-in heater, that I could purchase one for $200 and install myslef. I finished the bathroom and after a year or so I waited for the next project allowing me to install the separate circuit I needed for the heater. Went back to buy it and was told I could not install one and that the manufacturer does not sell any after market heater. So know I have two rooms that cannot be finished, a a jacuzzi tub with no heater.

    Anonymous 10/27/09 6:47AM

  • Spent 15K on a new 40-yr roof a few years ago. Trying to get leak fixed that has damaged and molded wood. So far...on hold for half an hour just to speak with someone. More to come...

    unhappyinduluthga 10/26/09 8:42AM

  • Home Depot is the most disorganized company regarding customer complaint files I have ever had to deal with. I have had a n issue with them for over 6 months and contact them every 48 hours. Everytime I speak with someone they don't have any authority to correct the problem, they assure me that the person who does will call me back in 24 to 48 hours... still not resolved.
    If you spend your money there and aren't holding exactly what you are paying for (blinds, carpet, special order etc) you are out of your mind.
    HOME DEPOT SUCKS!!!

    Gmoney 8/31/09 1:35PM

  • I have had Home Ddepot design my kitchen setup for me. It took me two days working with Paul Little. I congratulate him for his professionalism and exceptional skills in this domain. He is a great guy and did a very satisfactory job for me. It makes me feel like working at home depot.

    Valentine 8/20/09 7:40AM

  • Customer got treated awfully at the Oxford Home Depot. I witness a representative telling a customer private business, because she was talking so loud at the customer. Times is hard and we all need our information private. The representative was very rude and overlooking her to help others. Where is the customer service? I just left my items and left.

    579one 8/12/09 10:29AM

  • Do not use contractors from Home Depot. I purchased flooring for $2500, complained about some bubbles in the flooring. Contractor came out twice. Final time decided it was their fault. They stapled my floor in about 500 places, cut 2 large holes in my floor and then walked away. So now I have an embarrassing destroyed floor to look at everyday, with no support from Home Depot.
    K.D. PA

    hawghead3 7/11/09 6:14AM

  • I recently spent ten thousand dollars at your store and took the reward points. I now want to redeem them and have not received any help in doing so. As an attorney, I find this disturbing. Please provide the means to fulfill my wishes.

    Thank you.

    Michael Schifer 6/20/09 8:57PM

  • By far, the worst 1-800 customer service call center I've ever had to deal with. I talked to more than 8 people, was trasferred several times and still my question was never answered. This give me even more reason to shop at Lowes!

    Anonymous 5/21/09 11:16AM

  • Not good customer service at the Burlington Store. They are more interested in thier bottom line then working with the customer

    Steveo 4/16/09 4:48PM

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  • I had a pleasant experance at the Leominster homedepot///// MIKE IN PLUMBING He was a very helpful, showing me how to repair an outside water shut off valve. I got the feeling I was in the local hardware store I missed so much. SO thanks to MIKE FOR MAKING my day a little easier Ted Valeri

    Anonymous 3/10/10 4:31PM

  • I would like Home Depot to know what a wonderful young man,Blas Esqueda, you have at your Lubbock, Texas (50th & University) store. Blas Esqueda was God sent in helping us with our washer & dryer order we made in the Midland, Texas store on Black Friday the day after Thanksgiving. We just now recieved our order and I truly believe without Blas' help, we would still not have the order corrected. I was sooo mad at Home Depot, because the order was suppose to be a Christmas gift and we did not receive it til 2/5/2010. But after working with Blas, I am now a happy satisfied customer. He made it very difficult to be upset with how our order was mishandled (and believe me, we were upset). He has a calming demenor about him which made us feel like we were the only customer in the world and we had his undivided attention (and we did not even order from his store) but he took it upon himself to clean up another store's mess. We felt like you needed to know what an asset he is to your company and hopefully you will reward Blas is some manner.

    Respectfully submitted,
    BARRY & LANA LOYD
    4106 Dyer Circle
    Midland, Texas

    Anonymous 2/8/10 1:08PM

  • I would like to share with you how pleased I was with the help, assistance and advices given by sales associate Sasha Przulj in Etobicoke Home Depot store, North Queen Street, Toronto.

    Last week I was in Etobicoke Home Depot store. I did not have intention to buy anything, just to see what they have on sale. I asked one of sale associates to help me find something from a flyer. Very routine question, expecting the same routine answer from him. How I was wrong! Sasha Przulj ( the name of this young associate) not only helped me find what I was looking for! Not only that I bought it, but I bought 4 additional products.

    Sasha’s response was fast, very professional, extremely customer oriented (I left the store with 5 purchased products, feeling happy because of it), very knowledgeable, explaining everything on easy to understand way. Sasha Przulj is, for sure, a big asset to Home Depot.

    I will be back in store soon, happy to spend my money in place where sales staff treats me respectful.

    Big Kudos to Sasha and Etobicoke Home Depot store.

    Michael 1/27/10 1:15PM

  • Had miniblinds that no longer worked and went to store in Virginia Beach for help. Was helped by Lynn McGinty and she not only got me a free replacement but also replaced 5 other blinds that were purchased at the same time. She went out of her way to make sure I was satisfied and is a great example of wonderful customer service.

    Anonymous 11/23/09 8:59AM

  • I have being shopping at your centers for about fifteen years now,and I have not walk out the door at least60%,content with the services your asossiates have render to me in all departments with in the store.However the past year I have being shopping at the cypres store in California and I have being so satisfied with this two young men over all assistance specially Mr'Karo Malkhasi,for I have observed him with out him looking,and I must say that does an excelent job caring for the costumer's needs with such good will,knowledgeable,and profecional level Outstanding!I hope that you'll hire more personnel with qualities as this person posses Sincerely Mr,Martinez,USA native,Construction working force

    S,Martinez 11/5/09 12:48PM

  • It sure took me a long time,to find this site,to give a compliment to one of your employees : JACOB at the Home Depot on Skibo
    Rd,FAYETTEVILLE,N.C.,28314.
    I was there a week ago and needed more than the usual help :cutting several strips of roofing-tarpaper a certain lenght (I am a 79
    year-old female!).-JACOB did an outstanding job,measuring each strip and cutting it correctly.At the same time he was friendly and polite and his help was very much appreciated.
    Sincerely,Maria a. BURAS

    marianne 10/24/09 11:51AM

  • I would like to commend your employee...RON MOORE,for his valueable assistance at your ELYRIA store. Mr.Moore have consistancely shown and offered professional assistance to me,as well as my crew members,on numerous visits to your store.As a professional contractor it is very important to be able to find and purchase supplies as soon as possible without a bunch of run-around'.Again thanks. R.W.ccc

    triagfish 9/26/09 11:21PM

  • I had GREAT service from Rudy in the lumber section at Home Depot at
    480 E Hamilton Ave
    Campbell, CA 95008-0210.

    He was so helpful and nice to my son-in-law and I. We needed lumbar to repair fence - my son-in-law is learning English - and Rudy was very helpful, spent time explaining and choosing the best piece of wood, and had great sense of humor. He deserves a commendation!

    Carol A 9/16/09 10:19PM

  • While my friend Ben Morse and myself L. J. Slater was at the Millinium Mall store in Orlando FL. on July 23rd, 2009, we recieved excellent services from your staff. Kevin who we thought was a customer because he didn't have an apron on, he was on his lunch and assisted us with a heavy item. This was great, he took time from his lunch to help us.
    Heidi and Candance were equally helpful. They not only answered our questions but took us to the locations and continually followed up to make we had everything we needed.
    I commend Home Depot and the above staff for their exceptional customer service.

    Sincerely Ben and Slater

    Anonymous 7/24/09 7:46AM

  • Submit your comment >>
  • This is Tinzley from Home Depot Customer Care. I would like to offer my help to anyone with product and service issues. Please email me at tinzley_care@homedepot.com

    Homedepot_Tinzley 12/23/09 1:37PM

  • Hi this is Michael from Home Depot Customer Care; I am new to this site and would like to offer my help. Please send an email with details to michael_care@homedepot.com

    Michael
    Customer Care
    The Home Depot
    Atlanta, GA 30339

    homedepot_michael 11/20/09 9:25AM

  • Hi this is Michael from Home Depot Customer Care. I am new to this site and would like to offer my help as I am in a position to do so. Please send an email to Michael_care@homedepot.com and I’ll be glad to assist.

    Michael
    Customer Care
    The Home Depot
    Atlanta, GA 30339

    homedepot_michael 11/12/09 12:01PM



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