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I recently received a letter from HSN stating that my account would be closed because I have returned too many items. So I called customer service and told the superviser in charge that HSN is based on the premise that you can try for 30 days and return it. So to me this is false advertising and misleading their customers. I am going to write a higher up in the company for action.Anonymous 3/16/13 12:56PM
I placed two orders with this company and then canceled them before they shipped. Something just felt odd. I had no issue canceling though I was told it was probably too late when I called. The next day or two I started receiving harassing abusive phone calls from several different numbers demanding I call them as they had charges against me. Those calls stopped after three days and I never had another. It just seems odd that it coincided with my shopping experience. I guess I was right when I felt there was something odd about the whole thing.Joy 7/2/12 3:15PM
I went to place an order, many, many of which I placed throughout my 17 years here, and a message said order could not process contact customer service. I called and was told my membership had been cancel a few days ago do to too many returns. Really, too many returns of items that were sent to me that didn't have seals on beauty products, or clearly the item had been open, or clearly the item had been used, or electrical items didn't work, or kitchen items had scratches or dents, or apparrel hems were out, buttons missing, rips, computers crashing, foods moldy, etc.
I always called and was told by *CUSTOMER SERVICE* TO not use these products and to return them at HSN's expense. I did as I was told throughout the 17 years and they cancel me. I told them to review each and every return and they will indeed see CS informed me to return the product, not to keep it for mostly safety reasons.
Yes, I returned some on my own dollar for reason of it not being what I thought, or didn't seem the same in person, I have no problem with that.
But when their CS informs a customer to return an item we shouldn't be at fault when the said item was the fault of the vendor or HSN.
We are told at every show by the vondor and the Hosts, if you'rew not completely satisfied for any reason, or order autoship to get the best price that show and then cancel and return your item 30 days from receipt of the item just to try it and get refund.
What are they trying do do by continuing to tell us order then return, order then return, and when we do we get penalized, cancelled!
Even when most of the returns are becaue of THEIR ERRORS!!
In this economy do they realize the Amazon, Nordstroms, Macys, QVC, Shopnbc, JTV, Numerous other online and drive to stores have great return policys?????
Basically they are lying, misrepresenting their practices, fraudulent practices against their consumers by stating they can purchase and return for any reason, especially when it's their or the vendors fault and THEIR CUSTOMER SERVICE INFORMS THE CUSTOMER NOT TO USE THE ITEM AND RETURN IT!!
They've gotten into trouble with various government agencies before, I think it's time the agencies get invloved again on these fraudulent claims HSN is making to their consumers!TAS 5/6/12 1:39PM
I been shopping with HSN for about 4 years now. I have just experienced a terrible situation with some recent orders I placed in late February. I ordered 7 items in Diane Gilman's line and I never got them. I received e-mails to comment on my purchases that I never got. I contacted HSN and found out my orders were returned, in fact the items never left the warehouse.The representative, I talked with had no explanation why this happen, the supervisor, didn't have one either. I spoke with a second supervisor and she told me it was because of quality.It was odd that it was the my entire order. I read reviews for all my merchandise I ordered, everthing was five star reviews. How do you explain my items being returned! The worst part of it, I couldn't reorder, because all items were sold out!!!!!!!!!!
I think I am not getting the real deal about what happen to my orders. I will share this experience with my family, friends and co-workers that shop with HSN!!!
I received $25 spendable cash, which didn't replaced what I
Dissatisfied. 03/09/12Lady N 3/9/12 10:09AM
The worst company ever.Its fine as long as you have no problems but once you do then they go into high gear to fraud you in every way rather than solve the issue.I shopped through a referral program to earn points and HSN went from one lie to another to keep from confirming my purchase.Every email they sent saying bla bla bla was the reason my purchase didnt qualify I sent proof back only to receive a follow up with another lie.My final call stated it was because I had another account with the same phone number as another family member.All I needed to do was log in and change that phone number.Well I logged in and it was not my phone number at all.Called back and the lady supposedly 'fixed' it.What she fixed was not there to fix to start with.Of course I still get no confirmation nor my points which I really needed to redeem for gift cards.
This happened before but I risked it again thinking I possibly did make a mistake.This time I searched the web and found page after page of complaints of the sorry way they treat customers.So it cost me a lot but there will be no more orders placed.GrumpyMe 2/19/12 10:35AM
I have been a customer of HSN for over 35 years, and the company has treated this valued customer in very shabby way! As a result, I WOULD NOT BUY from HSN if it was the last place on earth. I alerted HSN about fraud on my charge card(saved them $800) and still they are treating me as the criminal because THEY let $3700. of unauthorized hi-tech equipment go out, in my name , to locations all over the USA. I contacted one of their officers and received a form letter,stating that he was sorry for the inconvenience! Their bank World Bank has been harassing me with phone calls, in the early AM hours, even though I filled out and reurned their fraud form over a month ago.They are sending duplicate bills for the outstanding merchandise, adding late fees, even though the case is under investigation.
They even sent me a new HSN card and then voided it. I had to contact my Lawyer to stand by and we will probably sue for "harassment" To date, I have heard NOTHING from them about their "Investigation" only calls about payment. Calls to customer service at HSN gets the answer "The Bank is separate from us and operates under it's own rules" When asked "Who generates the bills", HSN is silent. It is a known fact that both HSN and the Bank are insured for fraud losses.I want the whole consumer world to know about
HSN and it's lack of loyalty and poor customer service!webcat17 12/5/11 4:30PM
HSN is the worst company to deal with! I called and cancelled my order an hour after placing it and HSN sure grabbed my credit card pretty quick and ran it instantly but it took almost two weeks to get my money back on my credit card!!!!! QVC HAS BETTER MERCHANDISE AND FAR BETTER CUSTOMER SERVICE!!!GuyFawkes11 7/16/11 3:38PM
Does not cancel an order of an old lady so they can keep her money and make her pay more for the return of a 55 inch TV.Rep From another company 7/15/11 9:27AM
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Wow I just read a huge section of comments regarding HSN's customer service and their treatment of those returning items or seeking service and there wasn't one thing complementary, not one, Now I'm afraid. Truly afraid--afraid because I have sleep disorders and take various meds and I was not coherent when I placed an order for over $1000.00, purchasing 2 computer tablets and a camera and the credit card has over 30% interest. I'm afraid. Truly afraid. I'm waiting for someone to answer my call. I am so anxious that I'm queasy. My hands are icy...
Well, I talked with two representatives: Teri and George, regarding my bill and associated problems. Both were helpful and thorough and made recommendations on how to resolve the problems. Thank you and Merry Christmas. I actually gave my husband the tablet for his birthday and he told me it's the best present I ever gave firstname.lastname@example.org 11/25/12 4:16PM
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