Honeywell Customer Service

Honeywell RTH 221 thermostat didn't work. Was within the 1 year window of their warranty. Tech support from Residio was on par with the worst used car salesman experience you can imagine. They kept asking me to trouble shoot the same issue with the same "let me talk to my team and I'll be right back." It's clearly defective and needs to be replaced. I will NEVER purchase another Honeywell product again. The worst customer service experience of my life!!

wasted a lot of time online with people who could not solve my problem which was I needed to change my password so I could get on my network. Wasted several hours and they won't send anybody out to fix it. So now I'm paying someone to come reset my password. Terrible.

My Honeywell water heater thermostat had to be replaced on a new water heater.The warranty covered that.A year later the second one did not work.I had to pay out of pocket for that.Rheem were trying not to help me.The service was bad.There was no advice.I will never buy Rheem again.I am extremely disappointed.The warranty is very poor.I would never sell a product like that.

contacted via telephone to purchase replacement part for recent purchase. After spending several minutes their phone system just thanked me and hung up.

No one should needs an advanced degree in computer technology to keep their house cool in the summer and warm in the winter.

This company is responsible for my fathers death. He was an employee. Tried to cover it. As well as tried to take his disability benefits from my mom right after he died. Disgusting company. Do not purchase any products. I never have since they showed who they really are. They have no class. And they will never have my money. Nor should they have yours. They do not earn it. Take your business elsewhere!!

NO customer or technical service. Claim to have a live agent and put you on a chat site with robots giving them human faces and names. Terrible! You cannot reach this company about anything. I was planning on upgrading my HW 360 heater to a 370 heater for a small outside greenhouse and wanted to know how far the remote would work and if it worked through glass. Could not get hold of a live agent. They sell extended warranties. What good is an extended warranty if nobody answers the phone. You can't get the service or refund you paid for. Therefore I will not upgrade to the HW with remote.

I was on hold for 45 minutes then when I had spoke to customer service I immediately gave them my phone number in case we lost connection. After approximately 20 minutes of troubleshooting an issue with our wifi thermostat we had a dropped call. I never recieved a call back from a any customer support representative.

Sales reps have came to my door twice saying they are with ADT. That is a lie. They are trying to get me to sign up for their security system by lying to me. Liar liar pants on fire ?

Honeywell has no customer service! I need a replacement remote control for a Fresh Breeze tower fan. The remote quit working in less than a year. I tried calling the customer service number stated in my owners manual. I called it and after all the keypad inputs to reach a person, they gave me another number to call. After listing to all the frustrating automated prompts I had to endore, I finally got a recording saying office hours are closed. I went back on the web to find other contact options including their website which also sent me around in circles. No help at all!

I'm now approaching 1 hour on hold to get help w my Honeywell wifi thermostat. No hope at this point. I'm calling the vendor to remove the Honeywell product and go w something made by a company that cares about their customers.

Bought a ceiling fan and had it installed. I threw away box and everything since it seems to be working. Didn't realize that the part that hold one of the fan blade had a crack. After a few days, it started to wobble. Since I threw the box away as well as had it installed, I didn't want take it apart and take it back to Walmart. Called HoneyWell for part replacement, and was told they will send it. A few weeks later, nothing so called and same answer. I had called within the last 3 months, 5 times in total. I called again and was given a lie that they left me voice message, which was BS. I have bunch of HoneyWell products and so far been lucky I didn't have to call. I guess their customer service is just crappy.

Bought a brand new thermostat programable and it doesnt work. Their response return to store. Only problem is its Texas 105 to 110 I'd have to leave air off for a couple hours abd have birds dogs and a cat. So I asked for them to send me one as it only works during the day and not changing to nite settings then I will return this one. Thesy said sorry your out of luck..never again Honeywell never again

I have been on hold waiting for a tech regarding thermostat wiring. I decided while waiting to check your website only to find out that you closed at 7 pm. I keep getting the "pls hold, a rep will be with you shortly"message. Somehow at 7:35, I sincerely doubt it

Customer support is useless. Touchscreen unresponsive on my VisionPRO 8000 thermostat. Supposed to have a 5 year warranty. Just to make sure, I tested the thermostat at a separate property, same problem. Installed an older thermostat and system worked fine. Obviously touchscreen is defective. After waiting forever on phone, they now want me to call a service person out ($95 fee) to verify that it doesn't work. Are you kidding? Stay away from this company. Worst customer service ever. Warranty is absolutely worthless.

Pathetic customer service. I can no longer use my Lyric-T5 that I purchased about a year ago. When I try to configure it, it tells me that the device is registered to another account. The device is forcing my heat to use the AUX gas heat 100% of the time which is costing me an arm and a leg and I cannot configure it without the app. I have waited several times on hold for 30min++ and nothing. The one time I got someone to call me back, she just told me I had to contact another number and put me on hold for another hour. No answer from anyone at all. They simply do NOT care.

Your customer service stinks. No one answers any of your contact phone number, including customer support. I been buying products for 30 years. I'm going to return your T5 thermostat. And post this horrible experience on Facebook and Tweeter!!!!

Terrible experience. I've called several times each one resulted in a 30 plus minute hold. The only time I have spoken to a person the informed me I needed to call a different number. I called was on hold an additional 30 minutes after which I was disconnected. I have called today sat on hold for over an hour and finally requested a call back via their automated system. I have a T series thermostat in the home I just bought. I need it removed from the previous owners account so I can use it with the app. Very disappointed in a company who was the go to for home climate solutions. I will change my thermostat to a more responsive brand.

1 hour wait and no pickup.. they must have like one part person thats constantly on break.. this is reason enough to go nest.. at least they have a reasonable help line.

have been on the phone waiting for an hour for the past 2 days--hung up each day because no one answered the phone. horrible. i hope they see all these negative reviews. i have never had an experience like this before with any business.

Words literally cannot describe how FED UP I am with Honeywell. I'll just explain by clearly distinct bullet points so it's easy to follow because apparently their customer service/warranty department just can't seem to ever get it right.
-Bought Honeywell heater HHF360 in October. This heater is equipped with a low and a high fan setting. It worked for about a month then all of a sudden stopped switching from low to high.
-I contacted Honeywell who kindly apologized and we agreed that they would send me a new HHF360 that did not have this problem as long as I returned the defective product, which I did.
-I received my new heater---it had the same problem AS SOON AS I PLUGGED IT IN (these are the key words here). Again, I contacted them and we agreed on the same contingency.
-I received my SECOND new heater---it had the SAME problem. I contacted them AGAIN. We agreed on the same contingency PLUS they promised they would "test" it before it shipped to confirm it did not have that problem as well.
-Guess what??.....
-I received my THIRD heater and it STILL HAD THE SAME PROBLEM. I contacted them again and they didn't even have a record of it being tested, which proved they were lazy and never bothered to. They apologized (of course) and offered to send me a new/different heater. It was a tower heater. I explained to them I could not use that heater as I live full-time in an RV and have limited space. I asked if they could send me the HHF370, which is the same size as the HHF360, but just a little fancier. They agreed and sent it to me.
-The story gets better....
-I received the TOWER HEATER INSTEAD OF THE ONE I REQUESTED/WE AGREED ON.
-I contacted them again to report this problem and they stated "Alright ma'am. We are so sorry. We're sending out the HHF370 today before the close of business."
-LOL I should've realized and expected....
-I just picked it up....it's only the remote for the HHF370 they sent not the actual unit itself. So currently I have a remote for a unit I don't even have....isn't it comical??
-I just contacted them...guess what...they're out of stock on the HHF370 HAHA. The only option I had was to leave a voicemail for the supervisor (whom I've already spoken to) to contact me to discuss the matter.

Point of the story is,
-I have received 3 warranty heaters that have the same problem (as soon as I plug it in to run it) of the heater I sent back under warranty.
-I have now wasted about 4 hours on phone time/wait time for rep to answer.
-Gas money spent on 30 minutes EACH TIME to UPS to return the defective heaters.
-Printer ink for the return label 4 different times.
-Received the wrong heater after the 4th time.
-Only received the remote for the new unit/correct heater they were supposed to send me, which is now currently out of stock.

I hope this matter is heard....this is ridiculous. Whomever runs your manufacturer/service/shipping department needs to be evaluated and someone/some people need to go. Let's hope the supervisor contacts me back....wish me luck!! I'm going to need it!!!

Honeywell customer service SUCKS !!!!! I spoke with 3 different reps about my L8124 aquastat for my boiler. Of course all 3 of them barely spoke English, and all 3 of them told me to contact Weil Mclein - the BOILER manufacturer. It a HONEYWELL device - shouldn't they support their own products?? Terrible experience.

I am a project buyer that deals with hundreds of suppliers. Honeywell is by far the worst I have ever seen. Things got really bad when they moved their plant I purchased from to Mexico. My last purchase was back ordered for 3 months and then cancelled because they decided to discontinue the product 1 week before it was scheduled to ship. You cannot get anyone on the phone to help you. I have bent over backwards getting my customer moved over to something else. I will never spec in Honeywell for any designs or even purchase anything that has Honeywell on the box again. It is a terrible company!

They do not answer the phone. The company is appalling. How long are people expected to wait - why doesn't Honeywell employ more than two customer service reps? NEVER BUY ANYTHING FROM HONEYWELL!

We had a new T4 Pro thermostat installed. We were given ONLY the installers manual. The company which installed the heating/air system does not have copies of the user manual and have been emailing me a page at a time copy. How do I get the user manual that I should have been given when it was installed. I certainly don't want to pay up to $60 for something to which I'm entitled. I spent three hours on the computer yesterday trying to find a free manual. Honeywell's service to the customer is terrible. All they say is to contact the installer. I got NO help at all.

Jerrie Newman

Received the best customer service on wiring my wifi thermostat up from a technician named Residio I think.
He took the time to work through my issues and even turned on video so I could show him exactly what I was looking at. Witching ten minute he had me wired up and running.
Top notch service.

Excellent customer service and they resolve my issue right away.
Very happy with the company support.

Installed a non programmable thermostat for my home in CT. Easy installation and woeks great. The only thing is I wish it had a backlight for the temp/adjustment. Otherwise a great deal for $26

Initially I had quite a poor experience with customer service over the phone. They can certainly improve. However, I was directed to Paul Arntzen, director of customer service. He asked me a few questions, and completely resolved my issue. I was anxious to write to them when I was angry, like many on here. I wanted to make sure that I did the same when they handled my situation very well. I must admit that he treated me with more professionalism then I may have treated myself with if in his position. Thank you Paul. All of my ratings are for after speaking with Mr. Arntzen.

The batteries went bad on my thermostat. I called customer service because I didn't know how to remove the front from the base plate.I had no model number because the thermostat is at least 12 years old. The lady who answered was TERIFFIC. a LOT OF PATIENCE, She walked me through to find the type of thermostat I had,plus helped me to remove the front from the base plate. I replaced the batteries aND IT WORKS JUST FINE. No paying for a service call,Thank you for your help,patience and saving me money.

I had a question about compatibility issues between my old furnace humidifier transformer and humidistat, and the replacement that I just purchased. The lady that answered was most congenial and while she did speak with an accent, she was very fluent in her english. I wish I could be so fluent in any other language. She put me on hold for a short time after making sure that she understood the problem. My wait time was approx. 1 minute and she got right back to me with the answer. It was good news for me and well expalined. Thanks

I received courteous and prompt service. I do however represent a manufacturing facility. Don't know it that makes a difference.
I also had contact with a man who might have been Indian. He was polite and helpful as well but hard to understand.

Just spoke with Katie about my Honeywell 5000 series digital Thermostat. professional and knowledgeable and answered my questions quickly.

Great customer service rep! Solved my thermostat problem in less than 2 minutes!

I did spend some time previously trying to find the correct Honeywell phone number. The service manual was of NO help, but once I called the number in contact help, problem solved.

On the Aerospace side, the Customer Service from Honeywell is among the best in the industry. I work with lots of different companies and think Honeywell is the most consistent in delivering great service and support

spoke w a lovely lady who answered all my ?'s regarding washing my air cleaner cells. she read the complete instructions from her info that i don't have, and was very thorough and courteous. good service!

My thermostat batteries were rapidly overheating and could have caused a fire. The customer support technician answered in under 60 seconds and correctly diagnosed my problem. (Overheating is caused by battery corrosion-solution is a new thermostat.

Good customer service!

At site startup activities was going on. There was issue in system startup. I had made contact with Honeywell engineer, he had understood the root cause of problem qucikly responded so early. The issue was resolved.

customer service was very fast and they fixed my programming issue. I was on and off the phone in under 5 minutes. Five Stars

They are really good
They replaced my stat
There support is in india but there english is good

You will get a Honeywell Rep. from India; what a surprise. Once you get over the language issues (speak slowly), they are quite helpful.