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have one of your programmable thermostats and have problem with it. called your customer service number and got some one who could not speak good English. only thing that I really understand was see my company installer. piss poor communications.Anonymous 11/29/13 1:11PM
Recently my 6 month old Wi-Fi thermostat (RTH6580 WF)began losing wireless connection and then randomly reconnecting, many times during the day. I called customer service and was directed to Paul Arntzen
Honeywell Customer Care Lead
who apparently arranged to send a replacement. After 30 days I cannot contact anyone who knows anything about it.
This Paul will not respond to email and will not reply to phone messages (It's always "leave a message")
I think I will just have to write off this Honeywell thing and NEVER buy anything with the Honeywell name on it.
I can't believe that there is ONLY ONE person handling (or mishandling as it is) all warranty claims.Bob T. 11/11/13 11:02AM
Attention Paul Arneden
Recently tried to install one of your WiFi thermostats and discovered after the installation that it only works on hard wired routers. You don't advertize that on the box or materials inside the box; BAD MISADVERTISING. I spent a whole morning installing and trying to make the thing work,wasted time. I don't know if the retailer will allow a return and then I will be really mad(pissed).email@example.com 9/9/13 11:35AM
Having problems with a Honeywell Elrctronic whole house air cleaner. Spoke to someone in India who didn't even know what it was and had no idea what to do. Called Honeywell Corp headquarters in Minnesota and they promised they would have a qualified technician call me. It is now 1 week later and no call,I arranged this weekend to have this Honeywell piece of crap removed from my HVAC system and replaced with a quality product from a reliable firstname.lastname@example.org 8/11/13 5:38PM
Have honeywell wifi thermostat that controlled everything, but would not turn on blower when AC compressor went on. Obvious wiring issue. Waiting 30 minutes on hold on a Saturday morning. Then guy cant even figure it out and suggests I call a professional...good advice. Not friendly or helpful. Get the nest thermostat next time!!Timmy 6/29/13 12:42PM
I have been on hold for over an hour, after calling two contractors the company gave me previously and neither one of them installed my thermostat. Shouldn't this information be on file so we don't have to call every contractor within a 5 mile radius? The ones I called wanted to charge me 85.00 to come look at it and it is under warranty. The installed that put it in in the first place did one heck of a job. It is now falling off the wall. I am dissatisfied with your work.Anonymous 6/15/13 7:09AM
Nightmare for replacement of thermostat under warranty. This is the second replacement.Anonymous 6/3/13 7:13AM
of the situation we are continously following up with the Honeywell automation team. However so far the problem had not been sorted outby them.The communication of the team also needs to be improved as at times we felt that it was rude which does not align with service standards of company having such a huge reputation.Gagan Deep Devgan 5/29/13 4:00AM
It's a wonder that Honeywell is still in business. Tried to find a particular home thermostat and no one at Honeywell could direct me to a retailer or supply house. I suppose no one in India has any concept of customer service, knowledge of what Honeywell sells or care if someone is interested in buying their products.Albee 4/18/13 12:47PM
I too have issues with Honeywell. I prefer to speak with someone from the U.S. and not a foreigner, hard to understand them when asking complex questions.
My electronic air cleaner (F300E) now 4 years old has begun to MELT. I called Anish from India and he emphasizes to me, turn the unit off, it is a fire hazard. OK
Honeywell has not responded yet. That was several days ago. My son is a severe asthmatic and has not stopped sneezing since it was turned off. So, this unit does its job when functioning. But, so far poor customer service on Honeywells part.Mike4872 2/26/13 8:04AM
Honeywell 360a worked for 10 minutes. Customer service called back but said they would not do anything to contact where I bought it. 31 day old unit. I will not buy a product again from a company that doesn't stand behind productww 12/31/12 9:24AM
I do not appreciate people in India accusing me of being a liar when I tell them my thermostate is not functioning correctly.
When can I call and get an American person on the phone?mkmiraglia 11/4/12 4:01PM
I purchased (2) Honeywell TH8320U VisionPro thermostats in summer 2008. One of them went bonkers last winter; the screen showed jibberish. I called Honeywell Customer Service - got the India center and explained the problem. The first response was "You must call your installation Contractor to remedy the problem". I have run across this scam before; with a water softener, so I read the person the Warranty from the box and said I would sue if they refused to honor it. They got a Supervisor on the phone and agreed to replace the unit.
Well, the second VisionPro has just failed.
It started making loud clicking noise when calling for heat and would blow the fuse on the Air Handler control board.
I called India today and explained the problem. The initial response must be a canned Honeywell Program; you must call your Contractor. I continued to try to get them to diagnose the problem...5 times put on hold.
They tried to convince me there was a wiring problem...I explained that this unit worked fine for years. No progress. They refuse to honor the warranty.
NEVER PURCHASE HONEYWELL PRODUCTS. tHEY DO NOT STAND BEHIND THE CHINESE JUNK THAT THEY SELL.HVAC_INSTALLER 10/19/12 7:36PM
Its a shame that the honeywell customer service cant help me get heat to my house knowing the fact that I have a one year old child in my home the BBB will be informed and I ask that no one buy honeywell productsAnonymous 10/6/12 4:23PM
When I contacted Honeywell regarding a 6 year old gas valve and circut board the the first two or three people were helpful and then at the technical support level I was connected to someone who was useless and un-helpful. Avoid this company as one bad apple will spoil the bunch.Dan 9/28/12 6:37AM
Might as well write my review while I'm angry and frustrated. Was on a call with Honeywell for 40 minutes I read the warranty to the service rep. no less then 4X. They pretty much told me that only licensed A/C contractors can return their product under warranty. I explained to the gentleman in India that it doesn't state that on the warranty anywhere and I purchased this myself from Home depot. He said it wasn't possible to purchase through home depot and I asked him to go to their website and look for himself. At the end of the day their warranty doesn't mean anything and they wont cover their product. No way this can be legal. Thankfully I found a local place that called them on my behalf and will replace my unit at no charge.Albo 8/24/12 8:31AM
After 4 calls to Honeywell we still haven't been able to get the thermostat working. I am very unimpressed with the so called customer service. I, too, will never buy anything with the Honeywell name.Anonymous 3/9/12 4:25PM
I contacted Honey Well Customer support to get an answer about an aquastat solid state replacement. Phone was answered quickly but was informed to call my supplier whom had told me to contact Tech at honey well and by the way I told them whom I worked for which is one of the largest contractors in the world very disapointed in tech service. My supplier is now trying to get the answers and also is having troubles .Rick 2/23/12 12:44PM
I am a general contractor- but not an HVAC contractor. As other posts have noted, bad attitude, unhelpful, and of questionable technical competence.
Bad Thermostat for a customer, I called tech support,and when they couldn't resolve the issue they told me to call the HVAC company that installed it. I did, and my HVAC sub laughed and told me he's never been able to resolve warranty issues with them either.
I'm spec'ing different manufacturers on all bids now.Anonymous 2/12/12 1:13PM
I have contacted Honeywell support both by email and by phone. I am a retired electrical engineer and I would like to get in touch with someone knowledgeable in the installation of a Prestige thermostat. They have no desire to talk with you unless you are an HVAC person (Most HVAC folks I know have less knowledge than I regarding the problem I am trying to solve). The Honeywell installation documentation shows options that I can find no support for and refers to information on the web that seems to be non- existent (ISU definition table for the Prestige Thermostat).
Very disappointed in their customer support and I will pass this opinion on to all I can.anonymous 1/7/12 5:21PM
Purchased a new Prestige thermostat. I tried to contact contractor service since I was sure homeowner service could not help. After waiting 5 minutes for phone to answer, the associate (named Jason) immediately transferred me to Homeowner service who could not help and suggested I contact an HVAC repairman. I have also tried to use some of the Honeywell online documentation on this thermostat. The installation documentation refers to a web site for the ISU translation tables and they are not available as far as I have been able to tell. Overall I am extremely disappointed in this companies customer service policy and I will be glad to pass this information on to anyone I can.anoymous 1/7/12 5:08PM
I had some Honeywell T4700 termostats. I found that they are on recall and should be replaced. I was told that Aube TH104PLUS were the correct units, and that they would replace them including installation for free. So far so good.
Honeywell shipped me the thermostats instead of shipping them to the installer. The installer called and then installed them.
Most of the new thermostats work, but one of them didn't work properly. It turns out that there is a special setting for a fan forced thermostat. So I turned on that setting.
This thermostat still does not work properly. When the thermostat is on heat for a while, it goes blank. Later it resets and uses the default Monday at midnight for the time. It appears to be a problem with the thermostat.
I called Aube technical support. They said I need to have the voltage checked before they'll send a replacement. But that means I'll need two technician visits for the warranty replacement and I'll need to be home twice.
I want Honeywell to do an advance exchange to the installer so only one visit is required. But they refuse.
If the installation were not part of the warranty repair, I'd have to pay more for the extra service visit than it would cost to get a new thermostat.
That's shirking their warranty,Cold in California 12/21/11 3:52PM
I am John from two posts below this one.
I tried one last time to call customer service
and explain the problem. I reached a different
representative (US this time not INDIA). I explained problem, she put me on hold while I guess she spoke to her supervisor, and she got back on and said she'll mail part. It came in and in 5 minutes the humidifier was working again. I guess the lesson here is call back when you don't get the representative with the answers you want.john 12/3/11 4:28AM
I called to ask a question about your oil electronic aquastat - L7103.
I was told that Honeywell does not support this.
I was told I needed to contact a local contractor.
I'm a mechanical engineer and have replaced hot water heaters and even my gas boiler.
Do you take this position to transfer work to local contractors?
Anonymous 11/28/11 9:00AM
I bought a whole house 360A humidifier,
electrician installed, worked great then failed after less than one year.
I called customer service (INDIA) and explained I verified electricity goes to unit, water goes to unit, but still fails to run fan or solenoid. He wants me to volt check electric lines or call electrician back to check unit. I said I'm not electrician nor want to pay 100 to check unit.
I know the problem must be the circuit board and asked for replacement of front cover which contains circuit board. He said in so many words NO.
I'll never buy their products again.JOHN 11/28/11 8:24AM
1 - 25 out of 58
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I received courteous and prompt service. I do however represent a manufacturing facility. Don't know it that makes a difference.
I also had contact with a man who might have been Indian. He was polite and helpful as well but hard to understand.Carbo21 10/9/12 1:55PM
Just spoke with Katie about my Honeywell 5000 series digital Thermostat. professional and knowledgeable and answered my questions quickly.Anonymous 1/9/11 1:12PM
Great customer service rep! Solved my thermostat problem in less than 2 minutes!
I did spend some time previously trying to find the correct Honeywell phone number. The service manual was of NO help, but once I called the number in contact help, problem solved.Anonymous 1/6/11 7:56AM
On the Aerospace side, the Customer Service from Honeywell is among the best in the industry. I work with lots of different companies and think Honeywell is the most consistent in delivering great service and supportBigiron 12/7/10 8:56AM
spoke w a lovely lady who answered all my ?'s regarding washing my air cleaner cells. she read the complete instructions from her info that i don't have, and was very thorough and courteous. good email@example.com 9/16/10 10:20AM
My thermostat batteries were rapidly overheating and could have caused a fire. The customer support technician answered in under 60 seconds and correctly diagnosed my problem. (Overheating is caused by battery corrosion-solution is a new thermostat.
Good customer service!Sharkmartin 9/7/10 2:29PM
At site startup activities was going on. There was issue in system startup. I had made contact with Honeywell engineer, he had understood the root cause of problem qucikly responded so early. The issue was resolved.ABC 5/24/10 8:22AM
customer service was very fast and they fixed my programming issue. I was on and off the phone in under 5 minutes. Five StarsAnonymous 5/17/10 2:18PM
They are really good
They replaced my stat
There support is in india but there english is goodVictor 4/8/10 11:51AM
You will get a Honeywell Rep. from India; what a surprise. Once you get over the language issues (speak slowly), they are quite helpful.Anonymous 2/18/09 1:20PM
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