Honeywell Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
50 Negative Comments out of 60 Total Comments is 83.33%.
POSITIVE Comments
10 Positive Comments out of 60 Total Comments is 16.67%.
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It's a wonder that Honeywell is still in business. Tried to find a particular home thermostat and no one at Honeywell could direct me to a retailer or supply house. I suppose no one in India has any concept of customer service, knowledge of what Honeywell sells or care if someone is interested in buying their products.Albee 4/18/13 12:47PM -
I too have issues with Honeywell. I prefer to speak with someone from the U.S. and not a foreigner, hard to understand them when asking complex questions.
My electronic air cleaner (F300E) now 4 years old has begun to MELT. I called Anish from India and he emphasizes to me, turn the unit off, it is a fire hazard. OK
Honeywell has not responded yet. That was several days ago. My son is a severe asthmatic and has not stopped sneezing since it was turned off. So, this unit does its job when functioning. But, so far poor customer service on Honeywells part.Mike4872 2/26/13 8:04AM -
Honeywell 360a worked for 10 minutes. Customer service called back but said they would not do anything to contact where I bought it. 31 day old unit. I will not buy a product again from a company that doesn't stand behind productww 12/31/12 9:24AM
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Dear Honeywell,
I do not appreciate people in India accusing me of being a liar when I tell them my thermostate is not functioning correctly.
When can I call and get an American person on the phone?mkmiraglia 11/4/12 4:01PM -
I purchased (2) Honeywell TH8320U VisionPro thermostats in summer 2008. One of them went bonkers last winter; the screen showed jibberish. I called Honeywell Customer Service - got the India center and explained the problem. The first response was "You must call your installation Contractor to remedy the problem". I have run across this scam before; with a water softener, so I read the person the Warranty from the box and said I would sue if they refused to honor it. They got a Supervisor on the phone and agreed to replace the unit.
Well, the second VisionPro has just failed.
It started making loud clicking noise when calling for heat and would blow the fuse on the Air Handler control board.
I called India today and explained the problem. The initial response must be a canned Honeywell Program; you must call your Contractor. I continued to try to get them to diagnose the problem...5 times put on hold.
They tried to convince me there was a wiring problem...I explained that this unit worked fine for years. No progress. They refuse to honor the warranty.
NEVER PURCHASE HONEYWELL PRODUCTS. tHEY DO NOT STAND BEHIND THE CHINESE JUNK THAT THEY SELL.HVAC_INSTALLER 10/19/12 7:36PM -
Its a shame that the honeywell customer service cant help me get heat to my house knowing the fact that I have a one year old child in my home the BBB will be informed and I ask that no one buy honeywell productsAnonymous 10/6/12 4:23PM
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When I contacted Honeywell regarding a 6 year old gas valve and circut board the the first two or three people were helpful and then at the technical support level I was connected to someone who was useless and un-helpful. Avoid this company as one bad apple will spoil the bunch.Dan 9/28/12 6:37AM
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Might as well write my review while I'm angry and frustrated. Was on a call with Honeywell for 40 minutes I read the warranty to the service rep. no less then 4X. They pretty much told me that only licensed A/C contractors can return their product under warranty. I explained to the gentleman in India that it doesn't state that on the warranty anywhere and I purchased this myself from Home depot. He said it wasn't possible to purchase through home depot and I asked him to go to their website and look for himself. At the end of the day their warranty doesn't mean anything and they wont cover their product. No way this can be legal. Thankfully I found a local place that called them on my behalf and will replace my unit at no charge.Albo 8/24/12 8:31AM
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After 4 calls to Honeywell we still haven't been able to get the thermostat working. I am very unimpressed with the so called customer service. I, too, will never buy anything with the Honeywell name.Anonymous 3/9/12 4:25PM
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I contacted Honey Well Customer support to get an answer about an aquastat solid state replacement. Phone was answered quickly but was informed to call my supplier whom had told me to contact Tech at honey well and by the way I told them whom I worked for which is one of the largest contractors in the world very disapointed in tech service. My supplier is now trying to get the answers and also is having troubles .Rick 2/23/12 12:44PM
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I am a general contractor- but not an HVAC contractor. As other posts have noted, bad attitude, unhelpful, and of questionable technical competence.
Bad Thermostat for a customer, I called tech support,and when they couldn't resolve the issue they told me to call the HVAC company that installed it. I did, and my HVAC sub laughed and told me he's never been able to resolve warranty issues with them either.
I'm spec'ing different manufacturers on all bids now.Anonymous 2/12/12 1:13PM -
I have contacted Honeywell support both by email and by phone. I am a retired electrical engineer and I would like to get in touch with someone knowledgeable in the installation of a Prestige thermostat. They have no desire to talk with you unless you are an HVAC person (Most HVAC folks I know have less knowledge than I regarding the problem I am trying to solve). The Honeywell installation documentation shows options that I can find no support for and refers to information on the web that seems to be non- existent (ISU definition table for the Prestige Thermostat).
Very disappointed in their customer support and I will pass this opinion on to all I can.anonymous 1/7/12 5:21PM -
Purchased a new Prestige thermostat. I tried to contact contractor service since I was sure homeowner service could not help. After waiting 5 minutes for phone to answer, the associate (named Jason) immediately transferred me to Homeowner service who could not help and suggested I contact an HVAC repairman. I have also tried to use some of the Honeywell online documentation on this thermostat. The installation documentation refers to a web site for the ISU translation tables and they are not available as far as I have been able to tell. Overall I am extremely disappointed in this companies customer service policy and I will be glad to pass this information on to anyone I can.anoymous 1/7/12 5:08PM
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I had some Honeywell T4700 termostats. I found that they are on recall and should be replaced. I was told that Aube TH104PLUS were the correct units, and that they would replace them including installation for free. So far so good.
Honeywell shipped me the thermostats instead of shipping them to the installer. The installer called and then installed them.
Most of the new thermostats work, but one of them didn't work properly. It turns out that there is a special setting for a fan forced thermostat. So I turned on that setting.
This thermostat still does not work properly. When the thermostat is on heat for a while, it goes blank. Later it resets and uses the default Monday at midnight for the time. It appears to be a problem with the thermostat.
I called Aube technical support. They said I need to have the voltage checked before they'll send a replacement. But that means I'll need two technician visits for the warranty replacement and I'll need to be home twice.
I want Honeywell to do an advance exchange to the installer so only one visit is required. But they refuse.
If the installation were not part of the warranty repair, I'd have to pay more for the extra service visit than it would cost to get a new thermostat.
That's shirking their warranty,Cold in California 12/21/11 3:52PM -
I am John from two posts below this one.
I tried one last time to call customer service
and explain the problem. I reached a different
representative (US this time not INDIA). I explained problem, she put me on hold while I guess she spoke to her supervisor, and she got back on and said she'll mail part. It came in and in 5 minutes the humidifier was working again. I guess the lesson here is call back when you don't get the representative with the answers you want.john 12/3/11 4:28AM -
I called to ask a question about your oil electronic aquastat - L7103.
I was told that Honeywell does not support this.
I was told I needed to contact a local contractor.
Why?
I'm a mechanical engineer and have replaced hot water heaters and even my gas boiler.
Do you take this position to transfer work to local contractors?
Anonymous 11/28/11 9:00AM -
I bought a whole house 360A humidifier,
electrician installed, worked great then failed after less than one year.
I called customer service (INDIA) and explained I verified electricity goes to unit, water goes to unit, but still fails to run fan or solenoid. He wants me to volt check electric lines or call electrician back to check unit. I said I'm not electrician nor want to pay 100 to check unit.
I know the problem must be the circuit board and asked for replacement of front cover which contains circuit board. He said in so many words NO.
I'll never buy their products again.JOHN 11/28/11 8:24AM -
their customer service to the home owner is very bad. you must be a contractor before they will talk to you about their product.
I will never buy a Honeywell product again.Paul 11/20/11 1:27PM -
Terrible customer service. First, it was hard to understand these Indians, I was put on hold several times because they have no clue. There was no resoulation to my problem or maybe there was and I just could not understand what they say. I am sending the product back. Furthermore, I will never buy another Honeywell productme 11/7/11 2:21PM
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I bought new Honeywell thermostat and had a question on wiring hook-up. Included in the package is a "Don't return to store" call this number for customer service".So, I did and guess where it was. Yup, India. Besides the language barrier, the conx was bad so after 10-15 mins of getting no where, I hung up and called the 800 numer again. Back in India, this time they couldn't understand me because of the poor conx. They tried to pass me off again telling me to hang up and call back. I told them to CALL ME BACK, which they did: 6 *******hours later ! NO HELP !!dudleydooright 11/3/11 3:13PM
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After 3 years, my contractor installed thermostat failed. I contacted Honeywell, as their warranty literature instructs, and was told to get my contractor to honor the warranty. The warranty info that I got with the product clearly states that Honeywell is responsible for the warranty. My contractor is, quite reasonably, disinclined to provide a new unit and the service to install it free of charge. He further tells me that he has yet to ever be reimbursed for a bad product that he replaced on their behalf. Clearly, Honeywell is, and has gotten away with this for years. Spread the word and file a compliant where it counts, with the consumer protection agency.sls 9/27/11 3:35PM
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HELLO,
BELOW are SOME E-MAILS BETWEEN ME AND AMAZON AND HVAC & PLUMBING OUTLET.
WHEN ME AND THE INSTALLER OPENED THE ORIGINAL BOX AND HE FINISHED THE INSTALL WE BOTH NOTICED THAT THE INLINE SEDIMENT WATER FILTER WAS NOT IN THE BOX.
THE SKU IS 00085267310628 AND THE STICKER ON THE BOX IS XG812704. THE MODEL IS hm509dg115.
MICHAEL J. BORCHETTA
114 NASHVILLE RD.
BETHEL, CT 06801
I LOOK FORWARD IN YOU SENDING ME A FILTER
REGARDS
Mon, September 19, 2011 9:56:41 PMRE: Product details inquiry from Amazon customer michael j. borchetta
From: HVAC & PLUMBING OUTLET - Amazon Marketplace
--------------------------------------------------------------------------------
HI, Our record shows you bought the item in April 18,2011 and if you missing out something you had 24 to 48 hrs to claim it but in this case this item we sent to you was in original package from Honeywell , we just ship the item we don't pack it. If something missing out of the box you have to call Honeywell. sorry for any inconvenient.
Thank you
--- Original message ---
Good afternoon,
I purchased thru Amazon a "Honeywell HM509DG115 TrueSTEAM 9 Gal Humidifier TrueIAQ, and the a/c guy hooked it up
last week. Everthing is great. the only thing is that there was no honeywell 50028044-001 inline filter in the box. My shipping address is
michael j. borchetta 114 NASHVILLE RD BETHEL, CT 06801-2518.
I looked thru all the packaging and even the carton says it should be included.
Please send me one. if you need to call me my cell is 203-731-4716
Regards,
Michael
------------- End message -------------
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mike b. 9/20/11 9:53AM -
we had purched plant for wood heat treatment which includes honey well datalogger is supplied with it. after @ 6 monthes of installation of plant we had got problem of blank screen of instrument on asking to honeywell they reply you have to contact to your plant supplier which is demanding Rs:5000 for visit for problem reporting and demand for 15 days time for that. By facing this type of many hurdels we had got repaid it after one year.
we heatly request not to purchase any honey well product because they spent lot of efforts for advertisement but not a single for servise support.Anonymous 9/14/11 12:22AM -
I purchased 3 RTH7500 thermostats for a church. We purchased this particular model because it was programmable and it would be cost effective in controlling our heating and air conditioning needs. The design of this thermostat allows the programming to be overridden by a one touch command that renders the set programming useless. The designers could easily have put a lock in the electronics so that lock boxes would not be needed. I contacted customer service for a solution to disable “permanent hold”. I was given no useful information. I had to find a solution on my own. Next time I need to purchase a thermostat I would not consider a Honeywell!!!Anonymous 8/18/11 12:45PM
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my honeywell VPIAQ (YTH9421C1002) controlling heat and humidity but now that summer is here it doesn't kick on compressor. Contractor says it's a short somewhere with the EIM and that Honeywell should replace it since it's less than a year old. Honeywell customer service says I have to go through the contractor and their distributor to take care of it. Worst customer service ever.Vit 7/19/11 2:41PM
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I received courteous and prompt service. I do however represent a manufacturing facility. Don't know it that makes a difference.
I also had contact with a man who might have been Indian. He was polite and helpful as well but hard to understand.Carbo21 10/9/12 1:55PM -
Just spoke with Katie about my Honeywell 5000 series digital Thermostat. professional and knowledgeable and answered my questions quickly.Anonymous 1/9/11 1:12PM
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Great customer service rep! Solved my thermostat problem in less than 2 minutes!
I did spend some time previously trying to find the correct Honeywell phone number. The service manual was of NO help, but once I called the number in contact help, problem solved.Anonymous 1/6/11 7:56AM -
On the Aerospace side, the Customer Service from Honeywell is among the best in the industry. I work with lots of different companies and think Honeywell is the most consistent in delivering great service and supportBigiron 12/7/10 8:56AM
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spoke w a lovely lady who answered all my ?'s regarding washing my air cleaner cells. she read the complete instructions from her info that i don't have, and was very thorough and courteous. good service!lexsimonetti@aol.com 9/16/10 10:20AM
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My thermostat batteries were rapidly overheating and could have caused a fire. The customer support technician answered in under 60 seconds and correctly diagnosed my problem. (Overheating is caused by battery corrosion-solution is a new thermostat.
Good customer service!Sharkmartin 9/7/10 2:29PM -
At site startup activities was going on. There was issue in system startup. I had made contact with Honeywell engineer, he had understood the root cause of problem qucikly responded so early. The issue was resolved.ABC 5/24/10 8:22AM
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customer service was very fast and they fixed my programming issue. I was on and off the phone in under 5 minutes. Five StarsAnonymous 5/17/10 2:18PM
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They are really good
They replaced my stat
There support is in india but there english is goodVictor 4/8/10 11:51AM -
You will get a Honeywell Rep. from India; what a surprise. Once you get over the language issues (speak slowly), they are quite helpful.Anonymous 2/18/09 1:20PM
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