Honeywell Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Honeywell customer service is ranked #314 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 39.34 out of a possible 200 based upon 161 ratings. This score rates Honeywell customer service and customer support as Disappointing.

NEGATIVE Comments

145 Negative Comments out of 161 Total Comments is 90.06%.

POSITIVE Comments

16 Positive Comments out of 161 Total Comments is 9.94%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Honeywell

    Customer Service Scoreboard

    • 39.34 Overall Rating
      (out of 200 possible)
    • 145 negative comments (90.06%)
    • 16 positive comments (9.94%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.5 Reachability
    • 2.1 Cancellation
    • 3.8 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main Honeywell customer service scoreboard page

Posted by HomeAutomations


Absolutely horrible experience. Purchased a Honeywell wireless zoning kit from Supplyhouse.com Their product specialists told what I needed so I ordered it. Came in and had no directions on what the ABCD terminals went to. Long story short, they weren't able to help me there and directed me to Honeywell Support. After a total of 5 hours on hold over the course of 2 weeks to talk to people that don't speak good english, transferring me to the wrong queue, and just leave me on hold for over 45 minutes at a time. I finally requested a refund from the vendor and will not order from them or purchase any honeywell product again.

Posted by Anonymous


Honeywell makes the worst products.
3 years in a ROW. My hot water heater goes out in the winter and can't be lit.

Really, good thing they don't make cars or planes..

Call and they disconnect you ??

Posted by Pissed


Honeywell products have gone to crap made in foreign country's. Customer support sucks, Tech support takes many hours to return your call then they only call once so if your in a basement with no service trying to make their garbage work that's it start all over again 7 more hours waiting. Maybe if they took some pride in their product their tech lines would not be so busy. Garbage. White Rodgers for now on.

Posted by AlarmTech


As a professional alarm technician with over 30 years experience (and owner of a major alarm company), Honeywell technical support to the alarm industry is lower than the lowest!



They have eliminated almost all technical support, and outsource to Mexico. Many qualified jobs were eliminated, and just a handful of experienced technical senior experts exit in Louisville, KY.



Problem is we cant reach them. All support calls go to Mexico, they won't transfer calls to the specialists in KY at all. You just have to call numerous times & hope for the best

Posted by Anonymous


Just spent 40 minutes on hold listening to "I Just Called to Say I Love You" (ironic) and the corniest song on Earth repeat over-and-over until my customer service rep FINALLY came on line. I was able to get my problem solved, but by the time someone came online... I'm afraid I was the rude one. Must have gone crazy listening to that song that is now STUCK in my head! Honeywell GET IT TOGETHER!

Posted by Not Satisfied


Bought 2 new Honeywell Wi-Fi/smart thermostats on June 28th and installed them. I programmed a schedule to follow and on the following day, both thermostats executed the schedule 6 hours and 15 minutes early. I called the tech support number listed in the Owners Guide. After being place on hold for 25 minutes a tech representative answered the phone. Her accent was so heavy that I was not able to understand her and asked her to repeat what she was saying and to do so slowly. After several times of asking her to repeat herself, she hung up on me. I called back and my call was answered by a guy who had a strong accent as well. I stated that I could not understand him and asked to speak to someone else. He hung up on me. I called a third time and immediately asked to speak to a supervisor. I was placed on hold for 5 minutes and my call was taken by another gentleman who spoke understandable English. I told him what had happened and he said,"That's how it works." and hung up on me as well. I contacted the corporate office in New Jersey and explained what had just happened and the receptionist laughed at me and said that it was the funniest thing she has ever heard. I questioned her professionalism and asked for a US based tech support. I was placed on hold for 5 minutes and my call was transferred to a production facility in Ohio. A production scheduler answered the phone and had no idea why I was transferred to him. (Corporate joke?) I called the corporate office and asked to be put through to Honeywell COO Darius Adamczyk. I was once again placed on hold for a few minutes. Then I was hung up on (a trend in how Honeywell handles customer service issues). I wrote and mailed a letter to Mr. Adamczyk that same day. Still waiting for a reply. I found a tech support chat service on a Honeywell website and initiated a conversation with a representative explaining my situation. My information was taken and I was told I would be contacted on Friday, July 1 with a solution. Friday came and went, no call and/or email. Yesterday, July 7, I contacted tech support, via chat, to ask about the status of my solution. They say they have no record of me making contact with them. Fortunately, I saved a transcript of my previous conversation and am now going to take my complaint to the next level. Obviously Honeywell prefers not to support or stand behind their products. Their customer service and professionalism is lacking. This is my first and last purchase from Honeywell. They could probably care less. BUYER BEWARE when selecting Honeywell products! Good luck trying to get assistance, if needed.

Posted by Bob


Impossible to do business with them. They do not give phone numbers and do not reply to emails. Do not accept credit card payments online. Just the worst aerospace company to deal with.

Posted by Anonymous


HONEYWELL PRODUCTS, CUSTOMER SERVICES, WEB-SITE & PRODUCT INFO: FAULTY, UNRESPONSIVE & DISGRACEFUL SUPPORT - EVEN IN EMERGENCY!

On 4/29/2016 after being contacted by my Water Utility company in California that I had a water leak I discovered the problem was coming a leaking Honeywell / Braukmann Pressure Reducing valve. I contacted local Irrigation companies on the Friday & asked for help, but they needed a model number before they could help. I found a serial number, but it didn't match products on the web or supplier records. On Monday I contacted Honeywell and they stated they could not help, but stated that a Contractor could call a toll free number. Meanwhile the faulty Honeywell product and unidentified valve cannot be traced by the manufacturer. Honeywell also stated they have contracted out support to contractors.
In my opinion this is not a company who cares about their products or Customer Service. Do you want to buy products from Honeywell in the future - I certainly do not.

Posted by jazzi


Just wanted to share what a BAD experience I have had with Honeywell DVR security system. I find the product too hard to navigate. The app on the mobile device with worthless for playback. I can't get a tech person to help or explain why it doesn't work.

Posted by Wilder


We have purchased and installed a humidifier made by Honeywell which turns out to be just plain dysfunctional. Now Honeywell has stuck us at the bottom of the priority list of customers to send functioning units to. So as a result we cannot get a functioning unit. So much money has been spent - people calling, wheedling, babysitting this process! Its gone on for months. And we still have no humidifier. Honeywell couldn't care less about us - their customers. They got our money, we got NOTHING! Don't get involved with Honeywell!

Posted by Nams


Purchased Honeywell DVR.Horrible customer customer infact no service at all after selling the product to end user

Posted by Welfymom


Poor phone support - they actually ran a recording that said "We're experiencing high volume of calls, please call again" and hung up on me. Support documents with the thermostat were vague, and website support told me what the message on my thermostat meant, but not how to correct it. All I needed to do was update the password for our router. Can that be so hard to do?

Posted by JShoffner


I have contacted Honeywell customer service numberous times and I can't understand their customer service reps, they are clearly outside of the U.S. They also don't seem to understand the processes and procedures that they are supposed to follow and have rarely been able to actaully assist me. It has been extremely frustrating to deal with them as a pension beneficiary, I unfortuneatly don't have a choice.

Posted by Anonymous


Purchased a Honeywell T-stat. According to the Installation manual if I had a specifically coded wire to call a hvac professional. I called Honeywell to verify. I got some idiotic foreigners that not only could not speak English but could not understand it!

Way to go Honeywell! Put our USA people out of work by giving their jobs to people that can not speak or understand English! Bravo Bravo! Way to go!!

Your an awesome company, so awesome you put profits to your shareholders ahead of the USA and the economy of the USA!

SHAME ON YOU HONEYWELL!!!!!!!!!!!!!!!!!


Now back to the phone call..... I told them I had a xyz T-stat installed and was replacing it with a Honeywell T stat.

It took FOUR of these foreign people to understand that simple sentence.

I told them to stick it and found info that I needed online in less time than it took for the first foreigner to answer the phone!

Honeywell is a disgrace to the USA! Ship those jobs and destabilize our economy t people out of work and help families to starve so you can make more money.

Pathetic and disgusting!

SHAME ON YOU HONEYWELL!

LOOK AT YOUR SCORE AND WONDER WHY PEOPLE ARE UNHAPPY WITH YOUR COMPANY!

Posted by Unhappy Customer


I spoke to a customer service rep. whose accent was so strong that I had trouble understanding what she was saying. The thermostat wouldn't go into "temporary heat" mode. I was asked to turn the furnace breaker on and off to reset the thermostat; it didn't work. She then asked me to take the thermostat apart and touch the wires inside the thermostat together to see if the furnace would go on (she thought the furnace was not working). Instead I went down and turned on the furnace manually. She then suggested that the wires were loose inside the thermostat, so I checked them and they were fine. I kept repeating that the unit was 5 days old and it had done everything okay until today. She then insisted that I check the room temperature with a thermometer, which I didn't have; then said that she couldn't help unless I checked with one. I explained that the previous thermostat had worked in the same spot for 22 years and nothing had changed since I had the new one installed. I also told her that I was in bare feet and could feel the difference between 65 degrees and 69 degrees. She then told me to check for fluctuations in the wires voltage going to the thermostat with a voltmeter ??!
How many people do you know that have a voltmeter hanging around the house? She then insisted that unless I checked the voltage that she couldn't help me. I explained 5 times in 5 different ways that the line was a dedicated one going from the furnace to the thermostat and I had nothing else low voltage in the house...to no avail.
This was the second Honeywell unit that I bought. The 1st one worked for 2 days and would go on and off when it wasn't programmed to or wouldn't work at all. It turned out to be defective, so I returned it and bought one twice as expensive figuring it would be better. It worked like a charm for 4 days and on the 5th day it wouldn't go on "temporary heat". I did everything that the instruction book suggested; I did the same things again when I spoke with the rep. on the phone.....it wouldn't work. After talking about 40 minutes on the phone, I tried the same thing again and this time it worked! The rep said to bring this unit back to the store and get another one. I explained that it had already cost me hours of my time plus $40 in gas, $125 for installation and re-installation and now she wants me to spend another $20 in gas and pay another $125 to have it removed and re-installed again!
I asked her if she could just mail me another unit and she said "we don't do that, just bring it back to the store and get another one"
I think that Honeywell is producing sub-standard products and the customers go through the Russian roulette chance of getting a unit that works (or doesn't). The customer service is terrible and the reps. come across as unsympathetic at best. I will now have to buy another unit, not made by Honeywell as I will never deal with the company again.

Posted by SCG


MK Grid Switches can have custom laser etched names in addition to the pre-made ones. Received one at a smaller font size. Told that was normal after initially told it was a defect. Refused to fix. The text does not match the others in a grid switch. Took two weeks to basically be told pay us more.

Awful service, no integrity, no care.

Posted by gbriii3rd


After contacting Honeywell support with a t-stat wiring issue they disappeared off the face of the earth after trying to get my questions answered. I found it easier to return the t-stat to where I bought it and purchased one from another manufacture. That one worked great. I will never purchase another Honeywell product.

Posted by derekprecious


customer service is non existant put on hold for over 2 hours in an 8 hour period still not spoke to anyone would not recommend or fit anymore very poor not an ideal way to run a company.

Posted by Seriously Mad


Honeywell security Product is one of the worst i have ever worked on.
NVRs are the worst
IP Engine is the worst solution i have ever seen in my life, stupid solution
Application software is the worst
MAXPRO is also the worsto
Alot of connectivity issues
Alot od database Issues

You better contact me and send your tehnical team to solve every single problem

Posted by Anonymous


I also got the message that my thermostats are not working, and I called the number stated by Honeywell. I can't get any person on the phone. What a waste of time. IF the Honeywell gateway system is down, then Honeywell should notify their customers rather than letting us all waste time wondering if our hardware is bad.

Posted by iamrjc


I have tried to call Honeywell over 30 times today to understand why my RedLINK gateway is not working and each time after I select the option I am a homeowner, I am disconnected.

Posted by Anonymous


As the message stated on my iPad app, my thermostat lost Internet connection. It gave me a number to call. The message at this number asked me to call 1-855-733-5465. The message said to select from the following menu. No menu ever came on. NOT VERY GOOD CUSTOMER SERVICE--just added to my frustration!

Posted by NotPleased


I will NEVER EVER consider a Honeywell product Ever again!!!! The products were shoddy cheaply made and didn't work!! After 5 different numbers to try for Technical Support I was told as I wasn't a Honeywell Installer I couldn't be helped!!! Even though their product was not working!! DO NOT CONSIDER BUYING HONEYWELL! The Honeywell staff talk to you as if you are an annoying interruption to their coffee break!!

Posted by jpbarbe


Honeywell avionics sales/tech support/customer service has got to be the worst in the industry. We purchased a database yearly subscription for $19,750 (INDS for Epic CDS/R cockpit), now we are unable to load it because supposedly we need to buy a software to load it. Tech support gives me a P/N, but sales tells me that P/N does not exist. Meanwhile they make me register as a new customer, and the registration process is stuck somewhere. All this time, the aircraft is AOG, but nobody cares. Another company that got rich on military contracts, and does not care about their individual customers, appalling!!!

Posted by Anonymous


I called a Honeywell division, Notifier, and have never gotten a worse customer service experience in my life. I was told "I can't help you, this is customer service. And I won't transfer you to technical support because you're not the customer. SO there's nothing I can do for you.". I called a readily dispersed number with no warning that its confidential for us secret folks. Her tone was obnoxious, condescending and, frankly, uncalled for. 5 seconds of calm explanation would suffice. When I think of Honeywell from this day forward, I will forever think of that experience.

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