IBM

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NEGATIVE Comments

2 Negative Comments out of 3 Total Comments is 66.67%.

POSITIVE Comments

1 Positive Comment out of 3 Total Comments is 33.33%.

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I just placed a part order for my IBM server. What a painful process!! It took me over 30 minutes to place the order. Had to make 3 phone calls. I truly could not understand all the person on the other end of the line was saying. I finally discovered they were in Argentina. Why this when so many Americans are without a job? What is wrong with this picture? The first person told me the part was not available. I found a different part number to use and was told that was also a bad number. When I went back to the orginal number it was correct. I did not think the price I was quoted was correct so I did not place the order. I checked the price with my IT person and found we were incorrect on the price. I then called back and placed the order. Again I was told the number was incorrect. When I explained that the number was valid 10 minutes earlier, they found the part. I have placed my order and pray the correct part arrives in my office.

My Point: you almost lost a sale because 2 of your employees taking the order could not understand English.

I have always thought of IBM as an American company. I now question that belief.

PUT AMERICANS BACK TO WORK.

Anonymous 8/6/10 8:26AM
My company is in the USA! If we have issues, in the middle of the night, we often have to speak to people WHO DON"T SPEAK ENGLISH, NOR DO THEY HAVE ANY CONCEPT REGARDING OUR ISSUES!

D 9/1/09 11:21AM

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The service, once connected to Atlanta, was very good. However, getting there was an agonizing experience. I believe we first went to India, then into some sort of cyberspace void before arriving at IBM HQ Atlanta. It took way too long. Praise the Lord there was good service at the other end. Otherwise, only He knows the extent to which the misery would have spread.

If anyone from IBM is listening and is unable to solve this dilemma I am available for consultation starting at $25 an hour telephonic and $100 an hour and up in person.
thewildprophet 2/17/09 10:54AM

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