- Submit your comment >>
I have the same problems as the comment below from another person. We all need help and someone needs to fix Incredimail before they have NO customers left!! Yes, I have had Incredimail for years too, but lately it gives me nothing but trouble. I don't have the time to wait for my typing to show or wait for it to work again either!
A person Comment: My same problems!!!!!!!!!!!!
I have been with Incredimail for years. Have loved the 'fun' aspect as well as specific uses, folders, etc. About 2 weeks ago, the typing was 'delayed', then completely froze. Everything. Could not open anything, leave the site, go to any different area, ie: from send to delete, etc. I have done everything, starting with Bob, and everything else WHEN I could get the Help to even open. Deleting 'Runtime' folder, etc. I even bought the upgrade 18 bucks thinking maybe VIP would help. NOT. I have major information in my Folders that I can not loose. Have called the number for days and this bogus sounding answering machine says to leave a message then you are told that the Box is Full, Call back later. Help!!!! I have no idea what to do now, how to change all my info to another email address, all the folders, pictures, etc. I need to speak with a tech rep and I want my hard earned money back!!!!!!!!!! Have all my IM numbers, etc. This is a huge mess and major pain for me and apparently, a lot of other people.DeeDee 2/14/14 8:20AM
Bottom line-Incredimail has no customer service! They don't want to be bothered with your contact, could care less if the program works or not and probably have some broken down automaton sending the same stupid and useless messages for fixing issues. Their solutions are rote and do not fit everybody's needs. Real people do not exist at Incredimail. I wonder how soon before it bankrupts itself??Anonymous 1/25/14 8:34PM
This number, is not a customer service number. This is their technical department number. I've already posted the Sales Department number. If I am able to get the Purchasing/Customer Service Department, I will update.Anonymous 1/13/14 1:02PM
I have been a member of IM since it was a start-up company with Avi and, if I recall, 2 others. Miriam Goldshtein (sp??) was my tech support person.
I loved it so much, I immediately purchased a LIFETIME GOLD MEMBERSHIP.
I was unable to use IM for a few years because I had a serious accident and underwent > 5 surgeries, followed by long physical therapy.
Whoever is running tech support, is doing a lousy job... I told IM I will be unavailable over the Christmas/New Year holidays, and got berated by Yechiel Racer
For many years now, one of my accounts is not displaying the following: Every time I have sent her a message and described the problem - THERE IS NO MENU ON MY BOPWITSEC SCREEN.
I HAVE SEND, SAVE, ATTACHMENT, SIGNATURE, PERSONALIZE, RECORDER, TYPING, 3D EFFECTS
I DO NOT HAVE WHAT I HAVE ON MY OTHER 2 ACCOUNTS:
THIS HAS BEEN MY PROBLEM FOR > 7 YEARS, AND MY THEN-ASSIGNED TECH SUPPORT PERSON, MIRIAM, NEVER UNDERSTOOD WHAT I WAS TELLING HER. ALSO, TURNAROUND WAS TERRIBLE BECAUSE OF THE TIME DIFFERENCE AND THEN THERE'S THE WEEKEND SHABBAT.
WHY DO I NO LONGER HAVE GOLD MEMBERSHIP??? IT WAS A LIFETIME MEMBERSHIP WHEN I JOINED.ELENI 1/5/14 8:46AM
I have contacted Incredimail by e-mail 2 times for this matter and have not gotten a response. I have tried to find a telephone number to speak to a live person, with no luck.
I had an unauthorized deduction from my bank account for something that I did not purchase. Plus I do not know what I am supposedly ordered. All I know is that I did not order ANYTHING or RENEW ANYTHING. It has been a week to 10 days and still nothing. I want reimbursed the money they took and would love to tell corporate about their extremely poor customer service.angelkiss405 12/18/13 4:58AM
I am disgusted. I have problems receiving, sending and opening programs on this computere and have purchased upgrades and backups to try and help. These didn't work and now they want to charge me more to solve a problem with their program.Anonymous 12/17/13 6:00AM
I have been trying to cancel my 30 day subscription for the last week nothing seems to work or get me through to anyone.I have paid for this and want to cancel do I have to contact my bank to cancel charges.
Mike PulaAnonymous 11/11/13 12:07PM
I am not recieving my emails, this problem is costing me a lots of money.
Kinwood H. DeVoreKinwood H. DeVore 10/31/13 10:18PM
On this date I sent a request for help because for the last few weeks Incredimail stops working and it lasts for long periods. This is unexcusable when I can't send or receive important information with time limits on solutions. The response was that I would receive an email response to my inquiry. It's not a help when I can't receive or send email. My question is, when will this problem be rectified and full service restored? My phone number is and would appreciate a call if the problem can't be corrected quickly.
Worshipful Bro. Paul Weathers, Fraternity of Freemasons.Anonymous 10/30/13 11:32AM
I need to speak to someone on the telephone. My emails are not coming up and I beleive many are lost. Your people just did a over a servicing of my computer serveal weeks ago.
Kinwood H. DeVorekinwood@aaahawk.com 10/29/13 7:53PM
I have been with Incredimail for years. Have loved the 'fun' aspect as well as specific uses, folders, etc. About 2 weeks ago, the typing was 'delayed', then completely froze. Everything. Could not open anything, leave the site, go to any different area, ie: from send to delete, etc. I have done everything, starting with Bob, and everything else WHEN I could get the Help to even open. Deleting 'Runtime' folder, etc. I even bought the upgrade 18 bucks thinking maybe VIP would help. NOT. I have major information in my Folders that I can not loose. Have called the number for days and this bogus sounding answering machine says to leave a message then you are told that the Box is Full, Call back later. Help!!!! I have no idea what to do now, how to change all my info to another email address, all the folders, pictures, etc. I need to speak with a tech rep and I want my hard earned money back!!!!!!!!!! Have all my IM numbers, etc. This is a huge mess and major pain for me and apparently, a lot of other people.CatCityShirl 10/28/13 8:15AM
I have been trying for months in order to contact Incredimail for help and support.. the question which I have does NOT appear in the 'questions and answers' list!!!.........
Why do some of my e-mails stay in my 'OUTBOX'...... I have tried re-sending them, forwarding them, etc, etc, etc, etc but STILL THEY STAY IN MY OUTBOX!?....... There are no messages in my Outbox listed in 'red'. Furthermore, I am 101% positive that the e-mail addresses to which I am trying to send e-mails to are correct?.....
Also... when I use the 'block and bounce' feature in order to stop any future e-mails from various companies etc... some of the e-mail addresses are entered on to my list of 'blocked senders', however, just lately all I receive is a notification telling me that some messages could not be sent?... I then hve to go into the outbox area in order to delete these 'could not be sent' e-mails... Can you please tell me how to rectify this? I have been using Incredimail for many years and I have always been happy with it but just lately certain issues are beginning to make me angry.... Please reply as soon as you possibly can? Many thanks
Leslie CliffordLeslie 10/3/13 4:10AM
Please explain why I have been charged U.S. $29.95 three times in the last two days What is the reason? I have never had any charges before. Advise as soo as you can!Anonymous 9/18/13 2:09PM
Your number listed to call you on is not recognised. Please ring me at your earliest conveniencehannalie 9/18/13 8:57AM
very disappointed with my incredimail 2.5, which I paid for, had it for years and unable to send/receive for the past 4 months. Tried all the support help recommended, even BOB, to no avail. I give up, un-install.Anonymous 9/2/13 2:04PM
I am totally fed up with Incredimail. I have paid for, and received a receipt, for IncrediMail and cannot activate it. I keep getting Ërror wrong registration number. If i ask for help I have to pay for it. What a ripoff. I want a refund, NOW.IncrediMail 8/9/13 2:23PM
I am being billed for 6 different items on my credit card. I have not had incredimail on my computer since January 2013. I had changed from Windows 7 to Windows 8. Had nothing but problems with incredimail so it was removed from my computer.
I want the items I am being charged credited to my credit card. $178.70.....uncleed 7/25/13 9:47AM
I no longer can get or send my Emails I got help and had to pay $89.99 to get it up and running.Lasted only one week Got on line again this time the people started to help somehow they managed to delete all my lifetime codes then want $99.99 I told NO since have been with this site for over 13 years and never had this kind of problems I AM UPSET BECAUSE THEY WONT'S HELP TO FIX THIS AND ONE WILL DO IT FOR FREEJoyce 7/4/13 8:28PM
I am very upset with incredimail I have had it for a number of years but now I cannot get my emails at all incredimail will not open and keeps asking me for my password then says its incorrect I have tried uninstalling it and reinstalling to no avail all I get enter password I have lost some very important emails and some i had put into my saved boxes i have tried just about everything to get my incredimail back i just want my saved emails i am so upset what can i do to retrieve my account i cannot even ask for my password as i cannot open it it and i cannot go into it so i could go to tools and put my details in so can you please help me as i am at aloss as what to do firstname.lastname@example.org 7/4/13 3:25AM
I was just searching for IncrediMail's corporate office address so I could file a claim against them with the Better Business Bureau - lol - they're in Israel!! No wonder they don't give a rat's ___!
I, too, paid for their lifetime membership - for Premium, Gold and something else. bought a new computer and lifetime must have a different definition there - they only allowed me to access drop box - and it won't install properly. Wasting time with one guy for a week now, done everything but stand on my head. Their program isn't stable - keeps asking me to install it - when it's already installed - then wiped out all of my emails.
I'd avoid this company like the plague.Not a fan 6/27/13 9:55AM
Id a problem getting Incredimail so I called 1 and talked to Shilpi x 103. She said my compu was hacked and gave me Pawan Saiswal. He worked on my computer for a long time last night and called back today and worked on it a long time. I pay my bills on my computer and just heard on tv that the people in India take your info and use it like your banking. Now I am concerned. Should I call my bank and cancel or what. Please let me know soon. Pawan e-mail is His phone isAnonymous 6/13/13 6:56PM
I have had no experience with tech support, as I can not get hold of them to have them help me. Incredimail has been locked up for 4 days now and will not let me open to retrieve my messages. I have reinstalled the program 3 times now and even up dated it. I am using Explorer 10, if that makes any difference. Can you, will you assist me? I have been an Incredimail user for about 10 years now and really enjoy it, but to put it nicely customer service does not exist.Rod 6/11/13 6:54PM
My email was hacked some months ago. Each time my tech tried to correct and re-install the IM--it delivered as many as TEN copies of EVERY email again! It a few days, I had over 54,000 unread in my inbox. I had to change servers just to continue. I WANTED my IM back, I'm a lifetime Premium customer--but have been unable to get ahold of ANY customer service to DELETE my entire inbox folder with one click--as I need to empty it. The IM server has crashed for that addy too. I'll never get my whole inbox deleted, it seems--nobody will tell me how. Even at several hundred a day, whole days at a time--I'll never get it done...too bad; I LOVED this...RIPjorgaone 6/7/13 5:20AM
I have tried unsuccessfully to un subscribe. Finally, I found a phone number and the person I talked to agreed to unsubscribe me...but there was a fee of $59.00. I cannot and will not pay for a service I do not want.
please unsubscribe me. It is great for those who want it but I must be too old to understand it and it has changed my computer.
I WANT IT OUT, OFF, GONE NOW.
please remove incredible mail from my computer or adv ose me how to do it NOW
at NO fee.do not know 5/14/13 3:16PM
I am sadly very, very disappointed with the lack of service here. I have used IM for many, many years, and I am not a novice. I cannot open my email. I have tried almost everything, including removing the prog at least 4 times and reinstalling, without success. I have also tried opening it in 'safe mode', again no success, yet other progs on my computer are fine. The problem occurred on 9 May last, since when I have spent hours trying to resolve this problem. Reading all messages on the forums. On right clicking the icon I get the message 'critical error has occurred IM cannot continue with this session'. I need to be able to open my email as I have lots of data saved on this. I am now thinking I will have to forget the whole thing and get another email address. Why is there noone to speak to?
Kay Lock. (I do have a web mail address - if you condescend to email me.Anonymous 5/12/13 1:48AM
1 - 25 out of 134
- Submit your comment >>
I have never had anything but good results each time I have had to get in touch with Incredimail support. They have sometimes taken a little long to get back to me but have always done so in the end. Any issue I have had has always been corrected. I purchased a lifetime subscription many many years ago and on purchasing a new laptop was unable to re register on the new one. Incredimail support got back to me immediately to say they had re set my registration for me. I have nothing but praise for them.Anonymous 1/2/13 2:34PM
- There are currently 0 Employee Comments for Incredimail.
Be the first to submit a comment from an Employee >>
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Incredimail customer service versus other companies:|
|Authorized representatives of Incredimail can sign up to reply to any of the comments found on this page.|
Incredimail does not offer phone support. Any numbers you find online are likely to third-party companies - NOT Incredimail
Incredimail customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Incredimail corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Get Help Online|
|Get immediate support for your Incredimail questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Incredimail user reviews and customer ratings available at ReviewOwl.com.|