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Incredimail Customer Service

User Reviews, Ratings and Comments

Incredimail customer service is ranked #587 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.69 out of a possible 200 based upon 112 ratings. This score rates Incredimail customer service and customer support as Terrible.

NEGATIVE Comments

111 Negative Comments out of 112 Total Comments is 99.11%.

POSITIVE Comments

1 Positive Comment out of 112 Total Comments is 0.89%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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    • Viewing Incredimail customer service complaints
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  • I have tried unsuccessfully to un subscribe. Finally, I found a phone number and the person I talked to agreed to unsubscribe me...but there was a fee of $59.00. I cannot and will not pay for a service I do not want.

    please unsubscribe me. It is great for those who want it but I must be too old to understand it and it has changed my computer.

    I WANT IT OUT, OFF, GONE NOW.

    please remove incredible mail from my computer or adv ose me how to do it NOW

    at NO fee.

    do not know 5/14/13 3:16PM
  • I am sadly very, very disappointed with the lack of service here. I have used IM for many, many years, and I am not a novice. I cannot open my email. I have tried almost everything, including removing the prog at least 4 times and reinstalling, without success. I have also tried opening it in 'safe mode', again no success, yet other progs on my computer are fine. The problem occurred on 9 May last, since when I have spent hours trying to resolve this problem. Reading all messages on the forums. On right clicking the icon I get the message 'critical error has occurred IM cannot continue with this session'. I need to be able to open my email as I have lots of data saved on this. I am now thinking I will have to forget the whole thing and get another email address. Why is there noone to speak to?



    Kay Lock. (I do have a web mail address - if you condescend to email me.

    Anonymous 5/12/13 1:48AM
  • For quite some time I have been having problems with sending and receiving my emails on and off. I wrote IM about it (I even have VIP service) and their suggestions changed nothing.
    Then to top it off, my identity was taken off and I tried restoring it. (something else I paid for) and after waiting over a half hour, it tells me to retry and make sure my file is not corrupted...huh? How could it be corrupted when I backed it up once a few months ago. What's the point of paying for VIP service when they basically ignore you? Each time I write I get a response from a different person..and then when I do what they suggest (which doesn't help) and I tell them that..I get ignored again.
    I just want my emails restored (have important folders in there) and the emails to work.

    tranquilmoments 5/6/13 10:57AM
  • GOOD DAY

    On our e-mail we received

    some emails from 20.02.until 14.03.2013

    and we see the email address, but we can not

    open in or delite, how can we open or delite

    this emails

    Thanks you and regards

    Globus Koper/e.BANDELJ

    LENOVO 4/19/13 10:35PM
  • They don't have Phone Support people.

    Only Plus or Premium customers receive fine support (by email)..

    Anonymous 4/14/13 12:05AM
  • Hello.

    I can't truly express how great is my disappointment with your company.
    I remember the beginning of Incredimail, where we had a good program that were trustworthy and worked almost without flaws. Now, you added a bunch of useless tweaks that just takes up disc space and delay the performance of the program. I'm still awaiting a response for my emails bellow.

    I were advised from someone in your support team, and after doing what I was told to, I lost ALL the emails on my server! I lost over 34 thousand emails! They were all downloaded to my computer, and I am afraid of losing them if something happen. I also tried to make a backup with Incredibackup, and the program also does not work! I need my emails for my work, they were safe at my server, but now they are in my computer and I can't manage to make a backup! This is really important to me. I paid already 3 licensees from Incredimail but I don't believe that I will renew this licenses again! Why should I? It seems like for the incredimail, the customers are disposable.

    I'll be very brief and gonna make easy for you guys to help me to resolve the issues I'm having:

    1) after losing all my inbox at my server, the new emails that I receive still doesn't remain in the server like before. I configurated POP3 and SMTP, and marked the box "Leave a copy on the server". The messages doesn't remain in my server anymore and I don't know why! Please see the attachment with the capture of my configuration. And advise me on what to do, considering that I wanto to have my emails secure in my server.

    2) I need to put Incredibackup to work! Is extremely important that I make a secure backup of all the emails that are now in my computer. I tried to make the backup for several times already, also tried to reinstall it, but with no effect. I select the backup option, then the destination folder (usually a folder in my desktop that I can later copy to a external disc), but at a certain point(always at the same file), the backup stops making progress. The program continues to run, but with no progress. Please, see also the capture of the program at the point that it always stops.

    I need to receive a helpful reply urgently.

    This last few days Incredimail messed my whole work up, and now I need help to fix it somehow.

    Awaiting your fastest reply,
    Peter Klaus Witzel.

    Brazil 4/6/13 8:25AM
  • It is ashamed to read 104 negative comments only 1 positive. Poor IM Company how many people get screwed on their money.

    Hello.

    I can't truly express how great is my disappointment with your company.
    I remember the beginning of Incredimail, where we had a good program that were trustworthy and worked almost without flaws. Now, you added a bunch of useless tweaks that just takes up disc space and delay the performance of the program. I'm still awaiting a response for my emails bellow.

    I were advised from someone in your support team, and after doing what I was told to, I lost ALL the emails on my server! I lost over 34 thousand emails! They were all downloaded to my computer, and I am afraid of losing them if something happen. I also tried to make a backup with Incredibackup, and the program also does not work! I need my emails for my work, they were safe at my server, but now they are in my computer and I can't manage to make a backup! This is really important to me. I paid already 3 licensees from Incredimail but I don't believe that I will renew this licenses again! Why should I? It seems like for the incredimail, the customers are disposable.

    I'll be very brief and gonna make easy for you guys to help me to resolve the issues I'm having:

    1) after losing all my inbox at my server, the new emails that I receive still doesn't remain in the server like before. I configurated POP3 and SMTP, and marked the box "Leave a copy on the server". The messages doesn't remain in my server anymore and I don't know why! Please see the attachment with the capture of my configuration. And advise me on what to do, considering that I wanto to have my emails secure in my server.

    2) I need to put Incredibackup to work! Is extremely important that I make a secure backup of all the emails that are now in my computer. I tried to make the backup for several times already, also tried to reinstall it, but with no effect. I select the backup option, then the destination folder (usually a folder in my desktop that I can later copy to a external disc), but at a certain point(always at the same file), the backup stops making progress. The program continues to run, but with no progress. Please, see also the capture of the program at the point that it always stops.

    I need to receive a helpful reply urgently.

    This last few days Incredimail messed my whole work up, and now I need help to fix it somehow.

    Awaiting your fastest reply,
    Peter Klaus Witzel.

    Brazil 4/6/13 8:14AM
  • I am using IM now for many years, but during the last two yraes I only had trouble, Many times I contacted the technical department but never received an answer with an solution. I contacted again IM to help me, because I could not send e-mails from my Outbox. Always received an "Error Code 501" We contacted the tech. dept. and received the follwing answer:


    Yechiel, Apr 04 15:38 (IDT):
    Hello Peter,

    Thank you for contacting IncrediMail's Support. I will be happy to assist you in any way that I can.

    To address this issue, I would like you to reconfigure your email account using the 'Email Setup Wizard':

    1. Click on 'Tools' and then select 'Email Accounts'.

    2. Chose your account, click 'Remove'. To reconfigure the account, click 'Add'.

    3. In the Account Wizard window, chose 'Let me configure settings myself', and click 'Next'.

    4. Please choose your email service provider. If it is not listed, click 'Other'.

    5. Follow the instructions to set up your account.

    Note: Make sure the password you have entered is identical to the one your mail provider has given you.

    Let me know the results.




    We thank you for choosing Incredimail.

    Best regards,

    Yechiel Racer
    Incredimail Support

    We followed the instruction on Nr. 2 and after I checked my server inbox all of my 32 tousend incomming emails was deleted.

    Also I had purchased "IM Back UP" but it did not work" I am very very angry about this matter, it is rediculous how IM is changed. I will contact once more IM technical service, and if they do not resolve this issue, I will take legal steps against this company.
    If they sell a product, it has to work.
    I am very disappointed how this IM has changed to NEGATIVE This is not a way to get new customers.
    Feedback

    Brazil 4/6/13 5:00AM
  • I am using IM now for many years, but during the last two yraes I only had trouble, Many times I contacted the technical department but never received an answer with an solution. I contacted again IM to help me, because I could not send e-mails from my Outbox. Always received an "Error Code 501" We contacted the tech. dept. and received the follwing answer:


    Yechiel, Apr 04 15:38 (IDT):
    Hello Peter,

    Thank you for contacting IncrediMail's Support. I will be happy to assist you in any way that I can.

    To address this issue, I would like you to reconfigure your email account using the 'Email Setup Wizard':

    1. Click on 'Tools' and then select 'Email Accounts'.

    2. Chose your account, click 'Remove'. To reconfigure the account, click 'Add'.

    3. In the Account Wizard window, chose 'Let me configure settings myself', and click 'Next'.

    4. Please choose your email service provider. If it is not listed, click 'Other'.

    5. Follow the instructions to set up your account.

    Note: Make sure the password you have entered is identical to the one your mail provider has given you.

    Let me know the results.




    We thank you for choosing Incredimail.

    Best regards,

    Yechiel Racer
    Incredimail Support

    We followed the instruction on Nr. 2 and after I checked my server inbox all of my 32 tousend incomming emails was deleted.

    Also I had purchased "IM Back UP" but it did not work" I am very very angry about this matter, it is rediculous how IM is changed. I will contact once more IM technical service, and if they do not resolve this issue, I will take legal steps against this company.
    If they sell a product, it has to work.
    I am very disappointed how this IM has changed to NEGATIVE This is not a way to get new customers.

    Brazil 4/6/13 4:49AM
  • my incredimail will not send or receive any mail. can you please help? can i talk to someone on the phone that speaks English in a manner i can understand? i.e. no strong accents of another language?

    Anonymous 4/2/13 6:45PM
  • I have a few days ago uprated Incredimail and paid nearly £30.I was offered the upgrade at a special price,,,when I was downloading I was asked if I wanted to upgrade animations thinking it was part of the upgrade I said yes...that put another $10 on the price...I suddenly realised what would be happening.after I had downloaded I suddenly got neucense pop ups and ads that I had never had before..and although I have`nt looked at everything I am very worried about what else they decide too charge me for...is it better to although I can`t afford it to put it down to experience and get rid...I have paid for a year and will n ot want to renew..and think it m ight be better to unistall now....and that can`t be right to feel like this...I just feel a bit creeped

    Sml mum 3/31/13 4:47AM
  • I've have been unable to download any e-mail since March 25th and have sent four separate requests for help without a reply other than a computer-generated "received." I think thay probably have gone out of businesss.

    Anonymous 3/29/13 6:59PM
  • DITTO to ALL of the disgust mentioned in the many comments. There are so many things I like about Incredimail...automatic signatures, figures, cutesy stuff, etc. But I have spent literally HOURS on the phone with some very patient and productive persons in India...and paid $250+ for "lifetime" help....now cannot find that information, and cannot download new e-mail from March 5th onward: "530 access denied" ~ don't know what that means or how to even get to it to correct it. I've enjoyed this program for years, but since early last year (2012) have had nothing but miserable problems! I would think you folks would care more about the customers you so readily urge to join this service..

    windlace 3/22/13 4:38PM
  • your customer service SUCKS. I try email, and no response, I try the phone number and all I get is a busy signal.

    Anonymous 3/8/13 11:54AM
  • I have used Incredimail for years. They kept sending me messages that I needed to upgrade in order to maintain security and to enjoy their enhanced features. I was hesitant to do so because they were tying my email into Facebook, which I didn't like and didn't want, but they said I could disable that feature. I have had NOTHING BUT TROUBLE since my upgrade. I was a paid customer, supposedly with lifetime license and support. I am now getting ready to delete the program. Not worth the headaches and the constant freezing and slow response I have beening experiencing. I feel I should get at least a partial refund but I know that will never happen. What was supposed to be a "lifetime license" is now worthless.

    Anonymous 2/24/13 11:21PM
  • Even if you have paid for a Lifetime VIP tech Support , they ignore you, macro answer cuz don't speak English and it helps to ignore and justify doing nothing while pocketing the clients MONEY. When will the US federal gov do something about this exploitation misusing and abusing our communication systems!!!
    t

    Anonymous 2/22/13 2:54PM
  • What a surprise to find the company phone number is for an office in Israel!!! I have emailed their customer support for a couple of months. All I've received is an email stating when they find out what the problem is, I'll hear from them. Hasn't happened. Does anyone know another email supplier with comparable letters, animations, etc.

    Anonymous 2/3/13 3:15PM
  • I have been trying to contact Incredimail.What a nightmare.I down loaded the free version and a free 3 month version of Premium came down with it since then I have not been able to use the program it says you are trying to use a premium version when ever I try and use a background.I dont want the premium version just the free version the one I have used for 9 years. I have un installed it now after trying yet again and getting the same problem.BUT AS USUAL THEY JUST DONT WANT KNOW!!!

    JB 2/1/13 2:41PM
  • I like you all had good service up until about a year ago but it has been just a big problem now. I am not paying for support to scam artics. I will be changing to someone that will give free support soon. I have told so many of my friends but not anymore.

    Ann

    A Fatool 1/31/13 12:44AM
  • Your help page is a joke. Sending error messages when we receive them to you is useless. Reaching an actual person is impossible. Continual crashes day after day SHOULD BE AN EMBARRASSMENT TO YOU. Instead, you simply don't care. I DARE YOU TO CONTACT ME.

    You rely on a cartoon setup to represent your company. I believe that fits perfectly. You really have set up the perfect company-you rake in the money and never have to provide service to your customers if you don't want to.

    LAHill 1/30/13 12:56AM
  • Three primary failures of the Incredimail company and product/services etc... that need changes:

    1. Customer service should be VIP without cost.
    2. Products need to be complete without additional cost incurred to maintain an original purchase.
    3. Upgrades should not be subscription based or memberships, but actual physical products kept in the original form until they are discarded, returned or further updated.

    CF+NetGateway 1/27/13 2:25PM
  • I've used IncrediMail for years. "In The Beginning..." it was easy to get tech support. Now, it is non-existent even for Premium level customers (like me) who paid the full price for the product so I would have access to their VIP service team. Well....for no reason IncrediMail has begun opening in the basic, free, mode and when I try to enter my license codes I get a pop up stating they cannot be reactivated. So, I have no access to the VIP support I paid for. The "chat" feature in their support area is ridiculous unless you have a very simple issue...it can handle simple. God help you if your problem requires actual human intervention because this company seems to have no humans working there. No phone support. No email support (tried that too). I am uninstalling the product, and informing my credit card company not to accept any of their "auto-pilot" charges. In actuality I am not leaving IncrediMail...they left me. Bye-Bye

    Barbara 1/11/13 7:57AM
  • I to have had a bad experience with Incredimail.I have tried to unsubscribe from them they wont answer for 2 day's iv'e tried.. Well finally today i called my credit card co. and told them i want to dispute them..So take that incredimail you suck what once use to be great year's ago has went to the toilet...What happened....NEVER AGAIN........

    ginger 12/20/12 2:53PM
  • Let everyone beware that if you now purchase it they will automatically renew it, there is no stopping it by trying to communicate with them. My advise is once you order it get in touch with your charge company and tell them to make no further payments to them. There is no such thing as customer service or VIP support, all you get are computer generated letters that don't answer anything..What was once a great product is now garbage.

    Anonymous 12/12/12 9:38PM
  • I too have had IncrediMail for a number of years. I recently had to reinstall and it won't take my Gold Gallery number that I paid for a few years ago. I contacted cust. serv. and they said that I requested a refund and that they refunded the money and I'd have to pay for it again!! I have asked them NUMEROUS times WHY they cancelled me & they keep saying I requested a refund. I DID NOT. They keep saying the same thing over and over without answering my question. I have asked them for the documentation to show me the refund. No answer. They obviously just want more money. I too am going to find a way to report them even if they are in Israel.

    katmojo 12/1/12 10:45PM
  • Submit your comment >>
  • I have never had anything but good results each time I have had to get in touch with Incredimail support. They have sometimes taken a little long to get back to me but have always done so in the end. Any issue I have had has always been corrected. I purchased a lifetime subscription many many years ago and on purchasing a new laptop was unable to re register on the new one. Incredimail support got back to me immediately to say they had re set my registration for me. I have nothing but praise for them.

    Anonymous 1/2/13 2:34PM


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