Insight Customer Service

I have an account that was recently drained of approx. 500+ dollars. Some was on Google Play and a few sight offers also cash withdraws from an atm. I believe they had a new card issued to there address or along those lines. I also have been having a problem of someone using mal-ware to get into my accounts on my phone issuing card purchases on my Straight Talk account, Samsung account, Galaxy and Google accounts. I have recievieved a host notice i will attach if able. Thank you. Please reply..

I loaded my card for $240 2hrs later when I got to my destination I Couldn't use it at the hotel. Now I'm stranded away from home with no where to stay and he's later someone was stealing money off of my card purchasing amazon. I called and reported the problem. THe representative cancelled my card after I told him not to. I wanted to go to the ATM to take out what I had left on it before he cancelled the card. Then he tells me I have to purchase another card for $9.99in order to get my balance off of the card. They did not wave any of the fees for calling them to report theft on my card, or the stolen money, or the new card fees.I loaded $240 on my card never bought anything with it and ended up getting back a balance of $213 and change.This is insane. All I ask for is to be compensated the $26 and change back on my card.This card is suppose to be reliable. It is designed to take as much money from the customer as they can. I am going to report this to any and everyone who can help me. This is not right and unfair to me

I just receive my card Friday 16th. I'm unhappy with this card, charged a dollar to talk to customer service, my PIN number that I assign to my card didn't work sonI was charged a dollar each time my pin was denied. When I swipe the card for credit I was charged another dollar for useimg my money. So when I use all my money off this card I will cut it up. I'm glad I found all this out before depositing my paycheck onto it.


Unhappy customer
Cheri Spence

It shouldn't be this hard to register and I shouldn't have to bop all over the Internet to find help if the registration fails.

Insight/twc Is The Worst Co. I Have Encountered-- Took 6 Weeks Just To Import My Phone To Att (btw The Best Cable) I Filed An Fcc Complaint There Response Was All Lies Now They Want To Charge Me 330.00 Just To Drop Them Unreal Sat Away Bad Business
Bruce

my cable service for my tv was discontinued today june 21 2013. it was not supposed to be turned off until june 27 2013. the on screen info said it was turned off for non payment which is not true. i'm looking at my bill and a check was mailed on june 4 2013. what is wrong with you people. no wander you are losing customers with such lousy service. can you turn my tv service back on until the 27th of june as agreed.

Insight only cares about the dollar. I have called many times trying to get my bill reduced.
My husband passed away on January 22nd 2013 without any life insurance.We had been married 41yrs. I am 72 and having a really hard time trying to survive on Soc Sec.
I have really not had any help from Insight staff. In fact they said if I cancelled my telephone service my bill would go up.

Insight had at least 3 techs out & my cable is still not right one was supposed to be here Saturday no show & again today Monday no show no call yet im paying for the service!!!!! IV wasted days / hrs. Sitting around waiting to techs only for them not to show very poor service & clearly insight has no regards for their customers!!!!

I live in Louisville, KY. I called Insight today, 3/25/2013, Mon., at 8:49AM (ET) to have my husband's current account closed because he's moving, and to have an account set-up for me. I spoke with Mat in Sales. He explained to me how much it would cost and I argued with him saying, "I can't afford that."

Then, my husband got on the phone and we tried to work it out with Mat, but he hung up on me. I don't know why. Maybe because I argued with him. Hanging up on a customer is absolutely rude. I almost didn't do any business with your company.

I called again at 8:56AM. Spoke with Ken. I asked to speak with a Supervisor but he said he'd send them an email and they'd call me back in two hours. I guess I was being impatient, because I've had people at the Louiville, KY Insight office be rude to me several times before. I finnally got hold of Angie at Customer Service, I told her what happened with Mat and how he hung up on me and how Ken wouldn't put me through to a Supervisor.

She apologized and transferred me to "sales" to get me help. But, I wound up talking to a Ron from Time Warner Cable. (I have to say he was much nicer than Insight employees) He had to tranfer me back to Insight, but the operator came on the line and said, "if you can't get through, hang up and try the number again."

So, I had to call Insight phone number, again. I finally spoke to a Shannon in the cancellation dept to cancel my husband's account. She was helpfurl and nice. Then, I spoke to Nicole in the reconnection dept. She helped me get my problem worked out.

On 3/23/2013, I spoke to a James in Sales. When he told me how much my order would cost, I asked how much is the tax on the cost. He said he couldn't tell me that. Also, I asked him will this amount suddenly change. I got three different anwers to the same question from three different people at Insight. He acted very evasive and wouldn't answer me. I was only trying to get a straight answer.

Sincerely
Philomena Haas

on hold for 43 mins still no one answering calling to add tv service i all ready have internet service. Think i will just stay with dish network. Never seen company that would not answer the phone.

Phone service is awful! I have family in Canada and 3 out of 5 times I call the calls are not "able" to be connected! What if there was an emergency Insight!If you were unable to provide consistant service, maybe you should just callyourselves a regional provider.

Dropped Insight cable TV a month and a half ago and nothing but problems every since! My phone and/or internet go out everyday. Techs have been to my home 5 times already and the issue is still not resolved. I asked to speak with a manager and was told that I would get a call in about 48 hours. I think that is long enough to become a new customer somewhere else!!

Getting a tech out the a home when having an issue is seriously a complete joke. You have to wait almost a week anytime you need a tech. Also, the appointments are, "all day, 30 minute call ahead." appointments. Each call, they make like 3 sales pitches before letting you get off the phone. I normally just say, "thanks" and hang up before their sales spill. Speeds are decent, but seem very expensive compared to other competitors. Charter provides 30meg services for $29.99. I pay $45 for Insight's 20 meg service.

My cable has gone out twice in the last two months, once because it ws disconnected "by mistake", and I am having to wait for six days before a service tech can come fix it. This seems to be because i need an evening appointment since i cant miss work. What kind of customer service is this?

I am very frustrated with Insight. I have called to disconnect my phone service... on hold for 27 minutes!!! This is ridiculous!!!
I did an experiment and called and clicked to add a service and surprise, I got a customer rep right away!

Thanks for the excellent service. Jeff #568 stopped in today and was very helpful. Not only did he replace our worn out remote, but he took his time checking our TV for appropriate screen ratio to correct a developing (unknown to us) problem with uneven crytstal ware and he showed me the On Demand Free Spot I've never used. He was also very thorough in asking about the functionality of all our Insight services. Great technician!