Intel Customer Service

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I am very disappointed with Intel customer service support on warranty section.

Firstly, Intel replace me with different stepping processor without notice and they claim is the same. Later on their so called engineer clarified there is a different.

Secondly, they have been lying to me that will update me next week again and again. Each time I do not receive any feedback either from email or thru cellphone as I'd given my email and cellphone no. for more than 3 times. It has passed 8 weeks until today. As they promised me will either update me again or called me on Dec30 but until now, I'd not receive anything yet.

Besides that they did not record the interaction on my request during the conversation. So end up every time I called up I have to repeat the whole damn story again and again.

Whenever I ask to speak to their higher level, they will tell me that they are supervisor the top level in the shift. So who am I suppose to talk to about my problem?

Ken 12/30/09 6:36AM

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Is fantastic they solve all my pC issues

Wolf_hack 8/19/09 1:48PM

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916-377-7000

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