Isuzu Customer Service

User Reviews, Ratings and Comments

Isuzu customer service is ranked #700 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.57 out of a possible 200 based upon 46 ratings. This score rates Isuzu customer service and customer support as Terrible.

NEGATIVE Comments

45 Negative Comments out of 46 Total Comments is 97.83%.

POSITIVE Comments

1 Positive Comment out of 46 Total Comments is 2.17%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Isuzu

    Customer Service Scoreboard

    • 26.57 Overall Rating
      (out of 200 possible)
    • 45 negative comments (97.83%)
    • 1 positive comments (2.17%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.1 Reachability
    • 2.4 Cancellation
    • 3.1 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Pissed


Three weeks to repare new showroom vehical, excuses, and no email reply from Cabanutuan management

Posted by Anonymous


I have a Isuzu kb250 dtec bought it in 2018 it's not 60000km yet and given me problems the difflock,haevy on Feul,Intec pype on turbo that was loose, alternator that was been replaced know injector 1 and 4 that's given me problems for 4weeks still waiting for my bakkie they want me to pay for injectors and testing for Feul continuation and it's still Ander warranty,to spoke technision he told they will govern injectors and cant be Feul continuation,Nou they said it can be Feul continuation can't believe Isuzu is like this my boss whant to buy 7 Bakkies I told him don't do it service is bad and they don't stand by there warrantys I won't buy Isuzu again

Posted by Anonymous


Eengine no. C20NE31002305

I bought this LDVand receive good services from Meyer Motors in East London as well as King Williamstown.

My vehicle is now at King Williamstown for the last 7 weeks. Apparently my vehicle was sold with a petrol engine manufactured in Brazil. The diagnostics unit somehow became faulty. They estimate the cost for repairs at R7,000 for my pocket. I feel that this is not caused by anything I have done (Not due to normal usage or wear and tear) and can be resolved by any electronics engineer doing fault finding on the PCB. The charge for my pocket should be minimal. I need a Marketing Executive to resolve this issue.

Posted by PERIYASAMY


The lorry we bought 2018 and every month we need to send for repair , very poor service and the dealer is not taking any responsibility . after the warranty period with ion 20days so may items repair and ask us to pay. very very poor service

Posted by Alberto


I bring my Isuzu pick up truck for some maintenance last 28-Feb-2023, O700h after the assessment of service advisor we agreed to replaced some parts. However, servicing was delayed & my car was released only in 1-Mar-2O22 around 1700h due to incompetent of the management, servicing is not systematically followed as first come first serve basis.

Posted by Anonymous


I bought an Isuzu Dmax 3.0 LSA in the Philippines in December 2022. I was surprised that only 1 electronic door key and one manual door key were given to me. Other brands provide 2 electronic door keys. I was told it was Isuzu's policy. Upon request I was quoted for a duplicate electronic door key because my long experience on keys dictates that I must have a duplicate for the Dmax. The quote as I expected was unreasonbly high,Php 4,165.00 or $75.00. I believe it is unreasonable for a duplicate which is a simple electronic device AND most of all should have been given free in the first place. But of course, Isuzu Phils is different as I was told by its Customer Relations people. Well I learned something on the matter. Best selling cars have reasons for being such. I am now sure one of then is how they treat/care its customers, particularly new ones.

Posted by Kholofelo


I bought Isuzu Dmax double cap, I have been complaining that it cut we get stuck with kids, instead of fixing the car permanently, you tell me about getting another Isuzu with double the price I'm paying now, I was told that many people have returned their cars and got another ones, you really don't care about people's safety, all you care about it money. I regret buying the car, I should have choose the other brands but I choose your band Isuzu, People should be warned about buying Isuzu

Posted by Riana


Not happy. I have x rider from day 1 radio are not working, had it backb3 tmes by Isuzu garage every time it is just worse than what ut was.

Posted by Oscar


Good Day to Isuzu Family,
I'm Oscar Dano owner of Isuzu dmax LS 2014 model.
That I had been encounter problem with the main switch of My unit as diagnose by Your technicians.
I ordered the said main switch last March 25,2022 and follow up 4 or 5 times already in isuzu Bohol where I made the order, but the reason is still same arriving next week. I already pay a downpayment of 5,000 just to make sure the spare will serve soonest possible but until now almost seven months already still arriving.
Hope You can help Me of this complain and dessiminate this query to all concerned. Thank You in advance

Posted by Gautam bhuraji patidar


Hi..worst service response. Called 2-3 times to repair one thing

Posted by Pisces plumbing


My peice of junk 2018 dmax has done 80k now and is about to get its turbo changed for the 4 time . Some reply from the top would be appreciated. Oh and the dash has been out twice as AC failed.

Posted by LOURDES A. TIU


Very Poor Quality Service And Product.

Posted by Disappointed


I had a busted rack and pinion before I got to 15k kms which they replaced and now I noticed my spare is "used" (boondock 2020)

Posted by roger


i just sent my car to universal motor to service and im asking why u didnt service my air con since the first day i brought this car he telling me they dont have a service air con places and asking me to go to his panel im telling him i been filling a complain before about this matter he telling me there is no free i say i know i come here service my car also i pay but im asking can u intro me to another place to fix my air con he telling me that he been selling more then 20000 isuzu car there be no such matter but my car has this problem he even telling me even the (UMNO) people come compalin they also will not do anything about the complain im asking the manager jeffrey as i know why he telling me the politic matter it nothing to do with my cases.i telling im not satisfied with the aircon panel because he been charging me for a themostat for rm700 but when i when back to universal motor the part only cost not more then rm150 i telling the manager there name jeffrey as i know he saying me making problem the sell many isuzu car dont have this problem i want to record the conversation on the spot just now but the manager there asking me to put down my phone if not he will not approach to me

Posted by EL CAMINO CMW , Inc.


You Isuzu Philippine dealerships are poorly accredited. The sales force are poorly trained and handing Isuzu brochures to consumers that are outdated. Why is your Isuzu Philippine Corporation Customer Service Department Head tolerating it? Inability to address customers concerns are inexcusable.

Posted by EL CAMINO CMW , Inc.


It has been a nightmare buying your Isuzu truck products here in the Philippines. The 2 brand new Isuzu NHR Flexi Trucks were so filthy with paint oversprayed that was delivered by Isuzu Cavite at Imus Cavite.The Isuzu Dmax LT 4 x 4 pickup that was paid in full and totally unacceptable late delivery by Isuzu Philippines and now being rushed by Isuzu Cavite Imus to complete all the other part accessories. The other 2 Isuzu NHR Flexi trucks purchased from Gencars Isuzu Makati was a terrible sales experience where I was required to paid in full when the units were not ready and still being assembled by the local truck body builder. The after sales service by both dealerships are really bad. And your Isuzu Philippines customer service headed by Ms.Jinky Zavala inability to communicate effectively with the dealerships here. I had to call the Office of President Isuzu Philippines to get results. Please act accordingly or loose more customers with their unprofessional behavior.

Posted by Big G


Very disappointed with the after sales need a new handle been 3 months now no one ever rings me or keeps me up to date

Posted by BHIS


I have a 1989 Isuzu Pup that still runs very well, hated to see the production of this vehicle come to a end. The truck is very dependable would like to see them make a comeback in America. The new crew cab in the 4wd are a sharp truck keep up the good work.

Posted by EDNA


My experience with Isuzu Urdaneta, Pangasinan is terribly disappointing and I cannot think of a word to further describe them. They are the worst people is an understatement. I wrote a letter dated October 12, 2016. They refused to heed to my complaint, and worse, they even refused to talk to us. I have used so much load calling them up. Myles, the agent has committed so many representations. The Branch manager refused to talk to us until my husband called him up. He is so arrogant. I bought a top of the line MUX and this is all we get from them. WE are treated like this unit is a donation. The stereo, audio control navigator system is defective and they refused to act on it. It is only on December 6, 2016 that they came. They are so incompetent and deceiving.They deceived me. If I do not make a follow up, they do not bother to update me. The defective unit was discovered during the PMS in Baguio on October 8, 2016. Till December 6, 2016, no action. PLease contact me for more details.

Posted by ROB


We have 4 izuzu d-maz yesterday the battery just died. we called the dealership in our area and they advise they will have to call us back as system is down. I received a cll at 11.15 this morning a day later. I have advised this is the battery and as this is used for work I cannot afford to have this off the road. Can they fix a new battery on it as this is what is needed. They advise they cannot do this it will need to go up on the ramps even though I advise I do know about cars and this is definatly a battery problems as the battery will not hold a charge and is completly dead. Still no they cannot fit one
Do they think we can leave this sitting around till the 4th and then they keep it for 2 days. It would take 10 mins to change the battery if I take the car there. They have no concept of I cannot be without it.

Posted by Anonymous


The service in Polokwane is verry poor I am working fore a company that use trucks on more then one occation oure vechile bracke down and one of Izuzu guys were send out and then it takes the the hole day to get to the vechile and then still nothing happends and no feed back from them. the assistent is poor

Posted by Rick


Hi Warwick from kingaroy i have a 2014 fsd 850 isuzu body truck 192000 kms.on 22 july the chassis rails cracked in half both sides. Truck undriveable unusable.
insurance company NTI inspected the truck and said its a design fault clearly isuzu problem but isuzu care or assit nor isuzu dealers want to do anything not there problem. Isuzu japan wont talk to us or even there own dealership in Toowoomba. Isuzu care is perthetic isuzu japan well there worse Not very impressed

Posted by elaine


We very recently purchased an Isuzu D-Max LST CrewCab Ute Hi-Ride T/D and want to complain about the following. The lack of sensors! The reversing camera is VERY useful BUT why aren't there any sensors? Children move quickly [main reason for wanting the reversing camera] BUT without any noise to warn of a little one rushing into danger we still need to be [what we always are] super vigilant. BIG DISAPPOINTMENT...we never, ever thought that a reversing camera would not come with the noisy sensors!!!

Posted by sb


I Love This Car.... .... Would Love To Get Help Here In The Us With My Wonderful 2001 Isuzu Rodeo That We Have Baby ... Looks Great But When Doing The Service Work To It. My Husband Found Terrible Corrosion Under Our Isuzu . Took It For The Recall They Told Us That It Was Unfixible Wanted To Get Us 9 Hundred Dollores .. For Our Good Vehicle..!!!!!!!!!!!!....now We Are In Big Trouble .!!!!!!!!!!!! We Need Your Help!!!!!!!!! We Want Our Isuzu Fix Please!!!!!!!!!!!!!!!............ Isuzu You Should Be Ashame !!!!! To Take Our Money And Leave Us With Nothing

Posted by WORST isuzu SERVICE IN AMBATTUR


For all customers please don't buy isuzu commercial or private vechile

After buying the vechile there service will be very very worst


First is when we leave for water wash there will be no proper washing

If we say there is a problem in vechicle they will not check the problem

If they attach the any addition parts in the vechile they will not fix properly

Worst worst service sml isuzu service in ambattur chn - 53 area

Mainly GM (general manager) will never give respect to the customer

While we asking to the GM why u did not do properly he said we will do like this only

Add your review!

Posted by Meku


I am very satisfied with my customer service experience with Isuzu dealership for the concern I had with my manual transmission fluid type and level to solve the hard shift in which arises using a wrong type of fluid .thank you very much for your help ! meku

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