JP Morgan Chase Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
257 Negative Comments out of 268 Total Comments is 95.90%.
POSITIVE Comments
11 Positive Comments out of 268 Total Comments is 4.10%.
Issue Resolution
Reachability
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The integrity is important for your employee at
work for JP Morgan's reputation. Your financial advisor shall not only just take the number of client (money) in not also take care your cliens' needs . My friend had bad experience with his financial advisor, May Miao. She doesn't seem capable to work professionally. She acted nice to my friend so thar he let her managing his account. But She did not do anything on his investment even though she said she would do when my friend requested to relocate his existing investment differently.
And he asked her to invest a large amount of cash to one os JPMorgan Fund. The cash still sit his saving account for couple months so far. And He asked her to invest his money, she told him that he doesn't know anything but just let her handle it.Mt 5/19/13 7:09AM -
I paid $470 non-refundable retainer to re-finance my home. After MONTHS of screwed up dealings, after I gave up and went somewhere else, they came back "denied" my request, based a "home equity loan" status, IE, they will NOT re-finance your home for anything but the original amount. Something they SHOULD have told me before taking my money!!! I am warning everyone against this borderline shady mis-representation.DakotaBLB 5/16/13 2:24PM
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JP Morgan illegally gave my personal and business banking records to my ex husband's ex wife. This is against Federal and State law. Investigation result: "not our problem" "we did everything according to policy." Their "policy" regarding court processes are against the Financial Right to Privacy Act, Economic Espionage Act, and multiple Colorado State Laws. Next stop... lawsuit.rshipman 4/23/13 11:54AM
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Very frustrated! The communications with Bank seem to be
1) By phone, but only speak to staff with no clue and get passed on from one to the other without the next person being properly briefed about the matter. In the past week, I spent 3 hours total speaking to some 10 pepeole without the matter moving any closer to resolution;
2) By fax, any important documents have to be faxed but with no receipts or acknoledgement whatsoever being sent back. I am told that it takes 5 business days to physically retrieve the fax and another at least 10 days to deal with the matter.Disgruntled Customer 4/13/13 8:38AM -
30 minutes wait time to speak to an advanced specialist after requesting to speak to thier manager or supervisorbucky 4/9/13 7:53AM
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I called to confirm funds in a account, that my son recived and large amount of funds. The man told he could not confirm the account, unless my name was on the account or go t a locate bank of thiers to negoicate or cash for cash or cashiers check----WTF Told man I was giving customer service a bad comment. The man was rude as well. How can these people be n bussiness. Going to call the BBB.!Jan Dudeit 4/5/13 3:10PM
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Since 2010, I've not used my Chase credit card, nor the other one, and have been paying off the balance -a few grand. I've chopped up the new cards when they come, and saved the half with the expiration date.
Since being with Chase, I've been inundated with junk mail, which I don't open and have become desensitized to -though I do save ALL my mail from them.
Late last year -2012- I got a message on my answer machine about how my Chase I.D. protection would be cancelled soon without my approving an extension or something. Well, as I never had ordered it in the first place, I began looking into it.
Now, my bad, I simply hadn't carefully looked over my bills for some time; I didn't have much reason to, as I'd not been using the card for quite some time. When I looked over my old bills, I discovered they'd been charging me $7.99 a month for this "service/product" since 2010... in other words, for 2 years!
I NEVER signed up for it, nor would I ever do so; first of all, I have no interest; second of all, if I did, I wouldn't order it (or ANY other service) from the bank. Been there, done that... I've tried "free, can cancel at any time" services before, and had headaches from them, so I wouldn't repeat the mistake.
... So I contacted them, quite angry, and asked for their fraud department, regarding unauthorized charges on my card. They gave me some double-talk about how it was a 3rd party, and I'd need to talk with them about "cancelling" it. I then clarified that "cancelling" assumes it was ordered in the 1st place, and that wasn't applicable; they disregarded my request for their fraud department, and -3 times in a row- sent me to their "3rd party" (who OF COURSE is actually them, Chase), and I had to call back and go through it again (and again). (And of course, the "3rd party" IS them, Chase... otherwise, how else would they have had my info... I never gave it to anyone other than Chase, nor would I EVER do so.)
After the 3rd time, I told the next person I spoke with that the call was being recorded (it was), and that if they refused to send me to their fraud department to report the unauthorized charges, I would stop paying them the rest of my balance -then over 2 grand. And guess what... THEN they sent me to the fraud department.
The gal I spoke with was nice enough; I explained the whole affair in detail, emphasizing that I did not nor ever would sign up for such a thing, and that there was NO POSSIBILITY that they'd find any record of my agreeing to it. I told her -I essentially demanded- that they either furnish proof or retract the charges and interest -and provide me a written copy of the whole affair. I also reiterated that their failure to do so would null and void our agreement, and they'd never see a cent more from me -and that the same would hold true if they ever put another unauthorized charge on my account.
After a week or two, they sent a letter acknowledging their error, and corrected SOME (but not all) of the charges -for PART of 2011 and 2012).
But then, a month or so later, they re-charged for SOME of the charges. They NEVER provided evidence of an agreement to the arrangement (which was expected, since it didn't exist).
After speaking with 2 of the lawyers in my family, I was told that I should pay off the legitimate charges to protect myself, but that, as long as I had proof of the false charges Chase made, I didn't need to concern myself with them.
So I paid off the account using a check from my other credit card -NOT INCLUDING the false charges.
I called Chase and gave them a one-time additional notice (which I recorded) that the account was paid off, and they'd not be getting additional money for their false charges, reminding them that they'd never provided me evidence of authorization on my part.
Since then, they "closed" my account, but continue to send me bills with additional fees each month, and a higher interest rate. I ignore but save them.
I've determined that they actually owe me for over a year of these unauthorized charges, and additionally, they owe me for the interest on my account resulting from them failing to apply the money they were charging me to my balance.
I know the real world, and I'm simply not going to waste time trying to get the money back... at the moment... but I'm quite certain they're in violation of U.S. bank laws, because they've been notified of numerous errors, and failed to correct them, and I have extensive written and recorded evidence to verify this, so I may well be able to sue them in the future.
DON'T USE THIS BANK, THEY ARE ABSOLUTE FRAUDS! Was this error some kind of glitch, or deliberate fraud? Given my experience, I have to assume it's the latter...Mark Shepard 4/2/13 10:24AM -
Just spoke with a customer care rep named Marion reguarding charge disuptes. He was extremely rude and was making me feel as though I was the fraud. I have banked with Chase for 5 years and have always righted my wrongs. I have referred my friends to Chase. It will take all I have not to let that call ruin my day. How dare he. Because he felt personally that the charges where not that much he decieded he would only dispute one because "after al I did use the service"? I'm sorry I didnt ask his personal opinion. I do not appreciate sarcasim and demeaning comments anytime, let alone from a "customer care" rep at a bank! I will be closing my account when this is all over.Anonymous 3/25/13 9:52AM
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I have been dealing with Chase since 2007 trying to get approved for a modification.Its 2013 & still no modification only thing I hear is more information is needed for the underwriting.In the mean time I have no clue when Chase is going to take my house.Chase can not be trusted & I wounldnt recommend there business to any one.REE 3/6/13 4:41PM
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They absolutely refuse to even attempt to satisfy the customer in any way what so ever. They refuse to fix their own errors and refuse to accept accountability for the lack of concern about their own jobs. They will screw up simple mathematics and have an excuse every time at my expense! I have always made payments early and when I overpay for my principle they will intentionally apply it to escrow and send it back the following year. You really need an attorney to deal with these ignorant people!jcmac 3/6/13 7:23AM
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Don't ever go to this bank. I tried to cash a $75 check there because it is drafted from Chase. Since I don't have an account with them they wanted to charge me $6 just to cash it. Six dollars isn't a lot of money to me, but it's the principle of the matter. That just shows the company's lack of scruples and care for common courtesy. Don't bank here.Robs 2/28/13 4:44PM
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I think they should reorganize to a decentralized management system so the branch system works properly.
What a horrible bankdistressed customer 2/27/13 3:13PM -
Hi
My name is James i have been banking with chase
for years
but been really uncomfortable going into
my Woodburn oregon branch when spanish
music is always being played this is
USA and that is were I do my business and
personal banking I Still Have Pride for
my country and don,t feel this is appropriate
and won't bank in this branch .
if this is offensive sorry but it offends me
and no music at all wood be a better policy if a compromise cant be reached
Thanks
Jamesjames 2/27/13 8:45AM -
absolutely the most unprofessional, unresponsive bank that I have ever dealt with in my 30 years of business ownership.mctent 2/23/13 9:28PM
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I signed up to have my paychecks deposited on the Chase Paycard. I was assured that it could be used online and that I could pay bills with it. I was even told that my tax return could be deposited on it as well. At first everything was going smoothly and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue. Then suddenly I was not able to make any online transactions at all and my rent payment was denied. I called customer service which the site states that they are 24 hours but really there isn't anyone there that can do anything but answer the phone. At first they were blaming it on me, then the retailer but they stopped doing that when I proved that the problem was on their end, now they just kept telling me to call back. So I did and then they repeatedly tell me that they have "escalated the situation" and that I will hear from them in 24 to 48 hours. Meanwhile, I still cannot make any online transactions. It has now been four days and they have not bothered to contact me. Furthermore, when I call they are still telling me that the situation has been escalated and to call back again.inzombiak 2/15/13 12:19AM
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JP Morgan chase held $67,537.32 my money for an one week and a day. This was a rollover of my 401K from JHancock to Fidelity Investments. I call Fidelity over 12 times and JPM Chase was not able to even trace the funds even with the wire ref#, The money was in lala land, although I am sure they had it invested. I call the JP Morgan Chase myself and customer service could not help me because I was not the customer (on that word my family will take their money out of chase not much but about $7M here and there can add up and my campaign will not stop), truly I am and very upset. I call FINRA and the SEC and was instructed to file complain.JF 2/13/13 7:14AM
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Beware the overnight-mail-super-important-looking-refinance come-on. Long story short--we received the super important looking come-on in October of 2012. We called and were told that we would close by 12/3/12 and would save $400 a month! Fabulous! It's February 2013 and nothing--NOTHING--has happened. We submitted everything we needed to, but we haven't saved a dime to date. When we ask Chase, they tell us a closer will be calling us any minute...any minute now...Anonymous 2/12/13 8:41PM
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The people in the branch are not bankers. They have to call the "back office" to get you any info on your account and half the time they don't understand what is going on. Terriblejkphr1998 1/28/13 4:16PM
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Been trying to get a modification from these people since March 2011 !!! Keep being told they need additional information and that the modification is in underwriting. Since then, they have foreclosed on my home !! We even have a lawyer involved and STILL NO MODIFICATION ! These people don't care about their customers one little bit ! I would NEVER recommend Chase to anyone !!plungedzebra 1/17/13 10:47AM
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I dealt with JP Morgan Chase to refinance my home for over 4 months. My credit score came back from all 3 reporting agencies at 780+ and Chase has had my mortgage for the last 3 years. Today they called me to tell me someone had left the company and failed to renew some application process and the deal is off. They said "it would cost them too much money to pay penalties". What a bunch of LOSERS! Their Mortgage Dept is a total joke. At least they agreed to refund my $395 application fee (although I haven't seen it yet). Don't use these folks! Go somewhere else.Upset in Dallas 1/9/13 6:46PM
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I have paid over 14000.00 on the principal on my house since january 2012 and EVERY MONTH they messed it up and they just charged me a late fee on my house payment, which I to straighten out in a conference call, and it's all auto pay. Damn, They want me to payoff the mortgage and I can't wait to get rid of them. If you want to get a loan, checking account, or invest with them you are a fool!!! I do not damn them as a company nor am I in anyway advising anyone against tham, the choice is yours, this is just my personnal experience.Anonymous 12/31/12 5:14PM
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banking complaint against Chase bank. Iam a previous employee of this bank and when i resign I continue to bank with them. a fraud not of my knowing was committed on my account where as my online log on was use to access my account. So it was closed due to fraud. Fast forward Dec 7 I open an liquid debit card and had to wait for the account to open cause they had to override the previoussharenlj 12/20/12 9:39PM
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It seems Chase will find any excuse to steal your own money from you in the form of fees and policies should you ask for it back. With a very healthy balance on deposit, my local branch expected me to pay $6 to cash a $100 check. Have they gone completely mad? The only solution is to close my accounts.EAnonymous 12/5/12 11:07PM
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CHASE DOES NOT CARE ABOUT ITS CUSTOMERS IT IS ALL ABOUT THE MIGHTY DOLLAR.I HAVE TRYED HOME LOAN MODIFICATION 2IT IS ALL A SCAM .THEY GIVE U FALSE HOPES AND JUST THINK WE ARE ALL FOOLS .I WILL NEVER RECOMEND CHASE .OUR DO ANY TYPE OF BUSINESS WITH SUCH A LAME ORGANIZATION.Anonymous 11/29/12 6:32PM
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I have been trying to move some of my investments over to JP Morgan since January 2012. They were quick to move the easy transfers but here I am almost 1 year later and they still have not moved 3 of my holdings. They blame it on "alternatives investments". I can't believe it takes almost one year to figure this out. DO NOT USE JP MORGAN FOR INVESTMENT SERVICES. Where do you turn to complain about this?Anonymous 11/29/12 4:18PM
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I relly like how the agents take care of the customer especiali, gloria fraijo now when I go to chase i just call and see if she is at the bank before I get there.Anonymous 4/22/13 11:52PM
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I live in Texas and someone in New York made a copy of my ATM debit card and withdrew almost 600 dollars from my account. I contact the customer service and they figured out someone had copied my card, reassured me it wasn't my fault and that they would send me a new card. The customer service rep was very nice in understanding. She told me it would take a day or 2 for the funds to be returned to me. I told her I was concerned about overdraft fees because my rent and car insurance where due. She put me on hold so she could contact the claim service and explain my situation. I probably on hold for no more than a minute. She transferred me to claims and I spoke with women there. She said it would take up to 4 hours for the funds to be returned. I check my account 20 minutes later and the funds were there. I I am highly impressed and thankful.mdfmoss 11/1/12 7:42PM
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MY NAME IS MARYANN CAMBOURELIS, ACCOUNT IS I SPOKE WITH A CHASE BANKER NAMED MORISA OR MORITSA. I WANT TO RELAY THE MESSAGE THAT THIS BANKER WAS SO CARING AND INFORMED ABOUT WHAT I HAD A PROBLEM WITH. THANKS FOR EMPLOYING EDUCATED PEOPLE , WHICH MAKES OUR EXPERIENCE SO MUCH BETTER.THANK YOU. MARYANN 10/11/2012 ABOUT 1615 TONITE.Anonymous 10/11/12 8:57PM
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I had an incredibly positive experience with a supervisor named Claudia today, I think she was somwhere in the Midwest . My card got hacked and it was a very frustrating experience but she made me feel very at ease and handled the situation quite professionally.Lisa 9/5/12 10:59AM
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My name is stephen J McGeady and I would like to thank Jorge E Vargas 80 rt 6 baldwin ny. He is very professional and has helped me numerous times. Always friendly and He is a definite asset to your Company. Thank YouStephen 6/2/12 7:10PM
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Dear Sirs.
I just wanted to write in regard to one of the members of your customer service. Her name is Agnes Sereega? She was very helpful and professional,and very friendly. I just thought that as a Chase cardholder I do thank the people who do a great jobStephen 2/21/12 12:02PM -
Chase and Daniell were the greatest thing that happen to myself and my family. Had to do a modification when I became disabled temporially in Oct of 2011, I submitted modification docs on Nov of 2011 and got approved Jan 5 2012. I missed Oct,Nov and was able to make a normal payment at the end of Dec 2011, they put the rears in the loan, made my first payment due in Feb and are even giving me a $5000 credit at the end of 5 year if the payments are made on time. Got me approved through the HAMP program and my Rep Daniell was very helpfull and kept me update throughout the 57 days from when I submitted to the approval. I cannot say enough good things about Chase and their Rep Daniell. Got a 2% loan on a $500,000 Mortg with a LTV of 97%.
My buisness is with Chase and if they wanted me to wear a sandwhich board in front of one of their branches to bring people in I would do it happily
Doug MillerAnonymous 1/9/12 4:17PM -
I must admit, dealing with JPMorgan Chase customer service has been quite challenging since I started my checking account two years ago. Dealing with some of the branch personnel has been even more challenging. I was beginning to think JPMorgan Chase was hiring banking industry rejects -- UNTIL -- I spoke to BOBBI JOHNSON! She is a supervisor in Claims (Phone Number: 866-564-2262). I have never had anyone from Chase (or any other banks for that matter) understand Problems Resolution like she did. She diagnosed my problem like an executive level professional and was able to make a complete and accurate assessment while I was on the phone. I have been a business owner all my life (I am 54 yers old) and I wish I had had BOBBI JOHNSON as my Customer Service Manager and Quality Assurance Manager not to mention Chief Operations Officer -- and mostly my Call Center Director. I must say that if any JPMorgan Chase executives read this you better take note -- BOBBI JOHNSON SHOULD BE PROMOTED TO AN EXECUTIVE LEVEL (WITH UNLIMITED DECISION-MAKING ABILITY) IMMEDIATELY!!!bickelmik 12/28/11 6:47PM
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I do not care for banks and was dis-heartened when I read the customer service comments. upon calling your 1-800 number , I just had a great experience and was provided the three pieces of information I was seeking in a matter of minutes...Thank youtbaz 9/16/11 2:13PM
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I love the convenience of the banking products offered and I have always had great service at my local branch in Brownsburg, Indiana.CHIKAGIRL 9/13/10 10:20PM
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I live in Queens, NY. After I called costumer support regarding some issues with my checking account and had the chance to talk with one of your employees who was extremely polite and helpful. His told his name is Raymond Bering.
He was the easiest person to talk to and solved the problem right away and I just wanted to thank him and give you my compliments to your costumer service.
Best regards,
Shpend Xani
New YorkShpend 9/11/09 10:52AM
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I am a personal banker for Chase. All of our customers are important. You know every business opens up to make a profit so that it can grow and give more.
Chase has so meny diffrent services and tools to help keep our customers out of the red and we still will refund some fees. We try our best to be open, honest and up front with our customers. We want to put our customrs in the right account. Yes all of our accounts hold a monthly service fee but their are ways to waive the fees. If one did not meet the requirements and had to pay the fee, the fee would be less then what they would have to pay when they cash their check at the currency exchange and pay their bills. The time, gas and money saved on that alone would be more then the $12.trying-r-best 10/8/12 10:27PM
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I used to work at a Chase call center as a bilingual consumer csr. Let's just say, the English calls were a lot easier than the Spanish calls--we had to have a LOT of patience! We were trained as "Online Light" reps, meaning we could reset your password, give you basic navigation, etc. Anything else we had to transfer to the Online department. This was an alright idea...except when you couldn't help the customer and had to transfer them to a second person, it was frustrating not only the customer, but also to us! Sometimes the other person blatantly would refuse to take the call so we would have to call someone else, and the wait times for supervisors are ridiculous, especially for spanish supervisors! So, please keep in mind that when you're on hold foreverrrr, the rep is sometimes on hold with you, and that affects our Average Handle Time (AHT) which in turn affects our monthly incentives. Around the time I left Chase, they were finally getting the hint about CUSTOMER service, and told us that we shouldn't worry about how long a call is taking rather then actually resolving our customer's issue(s). In the end, I left because I felt that they were too worried about "offering" (not selling) "solutions" (not products) instead of actually helping the customers. We receive a huge number of calls from customers that have received either erroneous information from the branch or no information at all just a "call the 1-800 number". Attention branch reps: help your customers!! You're the face of the company, so when you mess up, we take the brunt of it! A word of advice to current Chase customers, READ everything that is given to you when opening an account, especially when you open it with a promotion coupon; you usually have to have a direct deposit come in within a certain period or make a certain number of transactions before they actually give you the $50 or $100--and then if you decide to close the account before 3 months they will charge you $25 and can charge the promotion amount as well. A check register is actually a GREAT tool to avoid nsf fees and overdrawn accounts, because as some of you have mentioned, they items post in different order then actually made and the biggest items usually come through first. Hope this helps!
anon 8/31/12 8:47AM
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The worst place to work for and the worst place for managers to allow power to get to their head. Bankers are pressured daily with goals that are attainable but even more pressured when a customer does not bring all their money over and the internal hostility makes this one of the worst places to bank and/or ever work for. They do not know how to retain top talent and when employees leave so do the customers.
Anonymous 2/19/12 3:11PM
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I am a Settlement processor. One of our normal activities is to update and obtain payoffs. We order payoffs from countless lenders. None is more difficult than JPMorgan Chase. I do understand privacy issues, but 48 hours after the authorization is sent, one party says it's there and the next time you call, it's not there and you have to resend and wait another 48 hours. Then there are the times the computers are down and they can't help you at all. And their computers are down A LOT. This happens numerous times per month. This lender is a nightmare and I think a large part of it is their network system. Unless shooting yourself in the foot is a form of entertainment stay away from this lender!
RE Closer 3/30/11 10:26AM
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I am an employee and I can tell you all that the problems that you have all had so far are only the start. If you thought the current fees campaign was it wait for the rest of 2011. If you were a former WAMU customer then I am sure you have already seen the decline of service and the rise of lies. The current company is arrogant (Should be, the stole the largest S&L in history and didn't even blink), elitist (The really only want the people with money or those willing to pay through the nose, bottom line oriented (Trust me, the care about both you and the employees the same... not at all) and about as unfocused on service as you could imagine. Every person has the god given gift of judgement and common sense so I leave the decision to leave to each person as an individual, but it is important for the clients especially the old WAMU ones whats going on inside. We wish we could have continued to given you all the bank that you loved and that we loved working for. I'm sure that as each of you have your own experiences you will come to only one conclusion, and I am so sure of it I know that I dont even have to say it.
lookingouutforyou 1/27/11 1:03PM
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I am an employee of chase, and I cant help but come here to alert people on what this bank is doing to their customers...I am in the process of looking for another job, and as soon as I find one, I will be gone! chase bank does not post transactions according to how customers make them....they purposely pay the largest amounts first in order to overdraw the customers' account and charge all those ridiculous fees...they tell us to lie to the customers and tell them that we pay the largest amounts first to ensure that the most important items are paid for them...the bank makes it look like we are doing customers a favor by paying the largest ones...dont ever make large deposits into a chase account because it will be held for days, and if u have a huge payments coming out of your acct, you will be charged a fee if its returned or paid insufficient...I have accounts at other banks, but i can honestly tell you that chase is the WORST of all. I am sorry to say that, but I have to be brutally honest. I have seen many customers calling in crying because they have been charged hundreds of dollars in FEES and we are forced to refund only $70 a year! Please look elsewhere for your banking needs...chase is out of the question...I am an employee and I am speaking from knowledge.
anonymous 10/24/10 8:57PM
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i work for a chase call center... GET OUT NOW!
shame 7/20/10 12:16PM
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“Buy” Rated JP Morgan Chase's Price Target Increased by Normura Securities ... The stock has technical support in the $38 price area. If the shares can firm up, we see overhead resistance around the $44-$46 price levels. JPMorgan Chase & Co. (JPM ) is not recommended at this time, holding a Dividend.com DARS™ Rating of 3.3 out ... JP Morgan Chase shareholders back executive compensation plan Advertising · Editorial Calendar · Reprints & Permissions · General customer service · Online Help · Questions about P&I Data · Write to the Editor · Staff ... JP Morgan Chase Says It Charged Some Accounts' Debit Cards Twice A customer service representative said the error affected customers in New York, New Jersey and Connecticut. Chase told customers in Twitter messages, "We do apologize for the error. We are working to get the charges reversed as quickly as possible. |
