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Chase bank is really going down in customer service. Now you can't make a deposit unless you show an ID. How stupid is that. They said for my protection. Bull, its a deposit, I am not cashing a check. I can"t send anyone to the banks anymore for me. If someone wants to give me money, let it be - none of your business. cashing my ck is totally different, I can understand ID for that.
Capital one took 3 different deposits the same day without a ID. Good customer relations when I can deposit for my family.Anonymous 2/25/14 5:34PM
There is a structural problem from bank which
needs a great improvement. The police won't visit
our houses unless there is a problem.In other words
Federal government would not have ability to
collect money of $13billion
People are in revolutionary mod against
Shenanigan government as well as corporate
Cruelty and carelessness.No accountabilityFrustrated Broker 12/3/13 5:25AM
We have a mortgage that was bought by Chase. When the economy went down & my husband and I both lost our jobs we tried to do the restructure of our mortgage. I have them that all we wanted was the interest rate lowered because that would have lowered our payment. They raised our payment by $40.00 instead of $527 they raised to $547 & refused to lower our interest rate. I hate them & can't wait to get out from under Chase & will never do business with Chase again. Worst place to do business with. 2 more years.Anonymous 10/3/13 5:28PM
Paid off a $133,000 home equity loan (10 year term) and after two months, STILL cannot get proper paperwork showing we have paid it off. The balance shows $0.00 and we deactivated the auto payments immediately because we didn't trust Chase to not continue to take the money (as read in various blogs and complaints against this bank).
Have requested paper verification, still nothing, only a runaround that we should have had a letter within 10 biz days + mailing time and the process to record the release of lien with our county. We did receive a letter telling us the "servicer on the loan" has changed, dated two days after the loan was paid off. NOTHING else. No wonder people don't trust these big banks.
If I could give minus ratings here I would do so in a heartbeat. :-(Disgusted in Colorado 9/19/13 4:37AM
Chase is just unreal. Tried to sell half my duplex but their requirements are unreal. Have a buyer. Went to one of their banks and could not even get the right info. Can't even give them money. No they dictate how it is to be used. Totally unpersonal service and they just don't care. Now I understand why people walk away from mortgages. Sic you have to pay to give them money.BW 9/5/13 7:00AM
I'm going to call the office of the president on Monday to return everyone that I have spoken with needs to take a class on customer services. the staff talk to you like you are a dog. employee name nikeba carroll, john wells donna she is a supervisor latonya supervisor Richard supervisor denise Yolanda mrs smith the only one had some since was Christopher.terry 8/31/13 8:21PM
WHAT IS WRONG WITH JP MORGAN CHASE???
Their inability of doing anything at all is driving me mad!
I want to close down the accounts. I was on the phone with the manager for 45 mins discussing the closing options. When I intructed them to go ahead with one of the option I was offered I got back saying they are not able to proceed!
WHAT DOES THAT MEAN???Anonymous 8/27/13 11:25AM
Over the last two years I can't count the number of OVERNIGHT UPS mailers I have received...most recently from Lisa M. Foradori, Snior Vice President. These overnight packages are soliciting me, as their customer, to do a no-cost re-finance.
There is not enough room here to tell you what I have been through with their customer "service." The interminable delays, the rudeness, times I have been transferred from one person to the next....honestly, you wouldn't believe it!
I have three mortgage loans at Chase (unfortuntaely!). One of them is on a rental property which is a duplex. They don't EVEN do refi's on rental income, "attached" properties.
All I want them to do is QUIT sending these overnights. I travel extensively for long periods. I can stop my newspapers, I can stop my US mail, but I can not stop these people from leaving overnights mailers on my front porch.
These days they now tell me I have to call their marketing company (which I have done three times!!!)...another phone call...wait and wait and wait in the queue... and then THEY tell me (rudely!) that it will takle 3-6 months to get these mailers stopped. Not so. They keep coming.
So today...besides this post...I am going to reserach Lisa Foradori's office address and send HER an overnight at my expense to TRY to get this stopped. These people are just beyond believable.pb 8/19/13 11:03AM
No matter what number you call after 8 pm it will still be automated. Super pissed, I just ordered something online and I'm pretty sure it's a scam. Switching to Usaa. Chase,ksmarie333 8/8/13 6:45PM
I am on hold for 11 minutes after two minutes where you will not release my 401k. I was r=transferred from Vanessa to Britt. Britt said he cannot help. I feel this letter is bogus. I have secured good advice from a reputable planner. When we asked for the dollars transferred JP said call this number. It is 15 minutes and am holding. This fraud letter requiring to speak to an advisor who needs to be licensed is not right. How many people are treated like this every hour of every day. We will be considering moving our accounts and safety deposit box out of Chase. Still on Hold 16.40Jim 8/5/13 4:12PM
We are so angry with this company, went to get new credit card only to be lied to at the bank (chase) by them just updating wife name and issuing old card again. Telling us that it was an interest free card for 18 months. We have closed the card now and will NEVER believe anything anyone from chase has to say.davzang 7/26/13 7:05PM
I just refinance with Chase and it has been the worsted experience of my life. I would not suggest Chase to anyone nor will I ever go through them again.amy butler 7/26/13 6:28AM
I called for tech support, because my account had tip be tr verified three times and still i can't receive funds when i called for help the rep was named nokum. She lied and said her name was rain. She put me on a block list and now i can't recieve any money.she was so rude and i will let everyone know how inconsiderate this company is...Anonymous 7/24/13 9:37AM
Chase Loan Modification offer and process is fraudulent. They violate federal laws and foreclose on property when a loan modification is in process. By law, lenders must stop foreclosure procedures when they are reviewing a borrower's loan modification application. even after the lawsuit by attorney generals from 49 states, they are still conducting business as before.ihatejpmorganchase 6/19/13 6:03PM
they do not follow up but they are always trying to get my investment business. the web site and on line banking are okay, when you are a little person what do they care.
TRYED TO DO SMALL STOCK TRADES BUT THEY NEVER FOLLOWED UP I WHENT WITH EDWARD JONES.ed 6/16/13 4:29PM
I opened an account in your Aliso Viejo Branch, California......I was "urged" to transfer my funds by Randi who called herself a banker....That was 10 days ago-I was promised that Chase would do a wire transfer from Bank of the West and also that my social security check would be transferred in a week. To do NO money has been transferred from Bank of the West and and there is NO record of the request. In addition
I am now told by Chase that my social security check could take up to 4 months or more.......Who is watching this MISMANAGEMENT and MISINFORMATION?....Am I writing this complaint for naught or will somebody call me back?Anonymous 6/12/13 3:33PM
I called Chase with a fraud prevention issue; I was put on hold for close to an hour without anyone coming to the phone. This is by far the worst customer service I ever received, and I have been a large account holder with them for the past 7 years. I will be cancelling my account and taking my business elsewhere.Anonymous 5/29/13 7:25AM
NEVER MAKE AN EARLY MORTGAGE PAYMENT to Chase. If my auto pay sends my payment in at the end of the month such as 4/30 instead of 5/1 they apply the early payment to the Principal. Then they call you telling you that they will ruin your credit and that you now owe a $50.00 late fee. After the Rep looked it up she said that she had several calls that day that were from the same thing - early payments!!! This did not happen to me once but on several occasions. I will NEVER do business with CHASE bank again.lori 5/25/13 9:30AM
The integrity is important for your employee at
work for JP Morgan's reputation. Your financial advisor shall not only just take the number of client (money) in not also take care your cliens' needs . My friend had bad experience with his financial advisor, May Miao. She doesn't seem capable to work professionally. She acted nice to my friend so thar he let her managing his account. But She did not do anything on his investment even though she said she would do when my friend requested to relocate his existing investment differently.
And he asked her to invest a large amount of cash to one os JPMorgan Fund. The cash still sit his saving account for couple months so far. And He asked her to invest his money, she told him that he doesn't know anything but just let her handle it.Mt 5/19/13 7:09AM
I paid $470 non-refundable retainer to re-finance my home. After MONTHS of screwed up dealings, after I gave up and went somewhere else, they came back "denied" my request, based a "home equity loan" status, IE, they will NOT re-finance your home for anything but the original amount. Something they SHOULD have told me before taking my money!!! I am warning everyone against this borderline shady mis-representation.DakotaBLB 5/16/13 2:24PM
JP Morgan illegally gave my personal and business banking records to my ex husband's ex wife. This is against Federal and State law. Investigation result: "not our problem" "we did everything according to policy." Their "policy" regarding court processes are against the Financial Right to Privacy Act, Economic Espionage Act, and multiple Colorado State Laws. Next stop... lawsuit.rshipman 4/23/13 11:54AM
Very frustrated! The communications with Bank seem to be
1) By phone, but only speak to staff with no clue and get passed on from one to the other without the next person being properly briefed about the matter. In the past week, I spent 3 hours total speaking to some 10 pepeole without the matter moving any closer to resolution;
2) By fax, any important documents have to be faxed but with no receipts or acknoledgement whatsoever being sent back. I am told that it takes 5 business days to physically retrieve the fax and another at least 10 days to deal with the matter.Disgruntled Customer 4/13/13 8:38AM
30 minutes wait time to speak to an advanced specialist after requesting to speak to thier manager or supervisorbucky 4/9/13 7:53AM
I called to confirm funds in a account, that my son recived and large amount of funds. The man told he could not confirm the account, unless my name was on the account or go t a locate bank of thiers to negoicate or cash for cash or cashiers check----WTF Told man I was giving customer service a bad comment. The man was rude as well. How can these people be n bussiness. Going to call the BBB.!Jan Dudeit 4/5/13 3:10PM
Since 2010, I've not used my Chase credit card, nor the other one, and have been paying off the balance -a few grand. I've chopped up the new cards when they come, and saved the half with the expiration date.
Since being with Chase, I've been inundated with junk mail, which I don't open and have become desensitized to -though I do save ALL my mail from them.
Late last year -2012- I got a message on my answer machine about how my Chase I.D. protection would be cancelled soon without my approving an extension or something. Well, as I never had ordered it in the first place, I began looking into it.
Now, my bad, I simply hadn't carefully looked over my bills for some time; I didn't have much reason to, as I'd not been using the card for quite some time. When I looked over my old bills, I discovered they'd been charging me $7.99 a month for this "service/product" since 2010... in other words, for 2 years!
I NEVER signed up for it, nor would I ever do so; first of all, I have no interest; second of all, if I did, I wouldn't order it (or ANY other service) from the bank. Been there, done that... I've tried "free, can cancel at any time" services before, and had headaches from them, so I wouldn't repeat the mistake.
... So I contacted them, quite angry, and asked for their fraud department, regarding unauthorized charges on my card. They gave me some double-talk about how it was a 3rd party, and I'd need to talk with them about "cancelling" it. I then clarified that "cancelling" assumes it was ordered in the 1st place, and that wasn't applicable; they disregarded my request for their fraud department, and -3 times in a row- sent me to their "3rd party" (who OF COURSE is actually them, Chase), and I had to call back and go through it again (and again). (And of course, the "3rd party" IS them, Chase... otherwise, how else would they have had my info... I never gave it to anyone other than Chase, nor would I EVER do so.)
After the 3rd time, I told the next person I spoke with that the call was being recorded (it was), and that if they refused to send me to their fraud department to report the unauthorized charges, I would stop paying them the rest of my balance -then over 2 grand. And guess what... THEN they sent me to the fraud department.
The gal I spoke with was nice enough; I explained the whole affair in detail, emphasizing that I did not nor ever would sign up for such a thing, and that there was NO POSSIBILITY that they'd find any record of my agreeing to it. I told her -I essentially demanded- that they either furnish proof or retract the charges and interest -and provide me a written copy of the whole affair. I also reiterated that their failure to do so would null and void our agreement, and they'd never see a cent more from me -and that the same would hold true if they ever put another unauthorized charge on my account.
After a week or two, they sent a letter acknowledging their error, and corrected SOME (but not all) of the charges -for PART of 2011 and 2012).
But then, a month or so later, they re-charged for SOME of the charges. They NEVER provided evidence of an agreement to the arrangement (which was expected, since it didn't exist).
After speaking with 2 of the lawyers in my family, I was told that I should pay off the legitimate charges to protect myself, but that, as long as I had proof of the false charges Chase made, I didn't need to concern myself with them.
So I paid off the account using a check from my other credit card -NOT INCLUDING the false charges.
I called Chase and gave them a one-time additional notice (which I recorded) that the account was paid off, and they'd not be getting additional money for their false charges, reminding them that they'd never provided me evidence of authorization on my part.
Since then, they "closed" my account, but continue to send me bills with additional fees each month, and a higher interest rate. I ignore but save them.
I've determined that they actually owe me for over a year of these unauthorized charges, and additionally, they owe me for the interest on my account resulting from them failing to apply the money they were charging me to my balance.
I know the real world, and I'm simply not going to waste time trying to get the money back... at the moment... but I'm quite certain they're in violation of U.S. bank laws, because they've been notified of numerous errors, and failed to correct them, and I have extensive written and recorded evidence to verify this, so I may well be able to sue them in the future.
DON'T USE THIS BANK, THEY ARE ABSOLUTE FRAUDS! Was this error some kind of glitch, or deliberate fraud? Given my experience, I have to assume it's the latter...Mark Shepard 4/2/13 10:24AM
1 - 25 out of 275
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I've never had a problem with their customer service. If I have an issue they will fix it. I have a student account.May 5/17/14 11:41AM
My husband and I only recently learned that someone in Ohio area was writing hot checks on our checking account. We still don't know how this happened, but I want to tell his employers at Chase what a wonderful employee they have in Manuel Berrios who is the relationship banker in the Temple, TX Chase Bank. I have been at the bank almost daily receiving more upsetting information about the hot checks, and Manuel has helped us through this long ordeal. I am 71 and my husband is almost 80, and I have never written a hot check -- so this has been upsetting to us both. I hope this accolade will be passed along to his bosses, and that Manuel will be also notified of our appreciation. Thank you,
Sandy and Doyle Lee, Chase customers in Temple, TXsandy lee 12/17/13 3:43PM
I do paper billing by mail,not on line.My April bill was late due to the mail system.So says Chase they waited until June 1st to call me.I belive they purposely did not mail me a statement to charge me a $51 late fee and to negate paying be my April cash points for the quarter.I received my May bill the 31st and mailed it same day.Although they are not responsible for a mail carrier or a Chase tech bill foul up...they could have contacted me before late payment period.Yes I believe they purposely screw the consumer to make $$$.bigred 6/1/13 9:59AM
I relly like how the agents take care of the customer especiali, gloria fraijo now when I go to chase i just call and see if she is at the bank before I get there.Anonymous 4/22/13 11:52PM
I live in Texas and someone in New York made a copy of my ATM debit card and withdrew almost 600 dollars from my account. I contact the customer service and they figured out someone had copied my card, reassured me it wasn't my fault and that they would send me a new card. The customer service rep was very nice in understanding. She told me it would take a day or 2 for the funds to be returned to me. I told her I was concerned about overdraft fees because my rent and car insurance where due. She put me on hold so she could contact the claim service and explain my situation. I probably on hold for no more than a minute. She transferred me to claims and I spoke with women there. She said it would take up to 4 hours for the funds to be returned. I check my account 20 minutes later and the funds were there. I I am highly impressed and thankful.mdfmoss 11/1/12 7:42PM
MY NAME IS MARYANN CAMBOURELIS, ACCOUNT IS I SPOKE WITH A CHASE BANKER NAMED MORISA OR MORITSA. I WANT TO RELAY THE MESSAGE THAT THIS BANKER WAS SO CARING AND INFORMED ABOUT WHAT I HAD A PROBLEM WITH. THANKS FOR EMPLOYING EDUCATED PEOPLE , WHICH MAKES OUR EXPERIENCE SO MUCH BETTER.THANK YOU. MARYANN 10/11/2012 ABOUT 1615 TONITE.Anonymous 10/11/12 8:57PM
I had an incredibly positive experience with a supervisor named Claudia today, I think she was somwhere in the Midwest . My card got hacked and it was a very frustrating experience but she made me feel very at ease and handled the situation quite professionally.Lisa 9/5/12 10:59AM
My name is stephen J McGeady and I would like to thank Jorge E Vargas 80 rt 6 baldwin ny. He is very professional and has helped me numerous times. Always friendly and He is a definite asset to your Company. Thank YouStephen 6/2/12 7:10PM
I just wanted to write in regard to one of the members of your customer service. Her name is Agnes Sereega? She was very helpful and professional,and very friendly. I just thought that as a Chase cardholder I do thank the people who do a great jobStephen 2/21/12 12:02PM
Chase and Daniell were the greatest thing that happen to myself and my family. Had to do a modification when I became disabled temporially in Oct of 2011, I submitted modification docs on Nov of 2011 and got approved Jan 5 2012. I missed Oct,Nov and was able to make a normal payment at the end of Dec 2011, they put the rears in the loan, made my first payment due in Feb and are even giving me a $5000 credit at the end of 5 year if the payments are made on time. Got me approved through the HAMP program and my Rep Daniell was very helpfull and kept me update throughout the 57 days from when I submitted to the approval. I cannot say enough good things about Chase and their Rep Daniell. Got a 2% loan on a $500,000 Mortg with a LTV of 97%.
My buisness is with Chase and if they wanted me to wear a sandwhich board in front of one of their branches to bring people in I would do it happily
Doug MillerAnonymous 1/9/12 4:17PM
I must admit, dealing with JPMorgan Chase customer service has been quite challenging since I started my checking account two years ago. Dealing with some of the branch personnel has been even more challenging. I was beginning to think JPMorgan Chase was hiring banking industry rejects -- UNTIL -- I spoke to BOBBI JOHNSON! She is a supervisor in Claims (Phone Number: 866-564-2262). I have never had anyone from Chase (or any other banks for that matter) understand Problems Resolution like she did. She diagnosed my problem like an executive level professional and was able to make a complete and accurate assessment while I was on the phone. I have been a business owner all my life (I am 54 yers old) and I wish I had had BOBBI JOHNSON as my Customer Service Manager and Quality Assurance Manager not to mention Chief Operations Officer -- and mostly my Call Center Director. I must say that if any JPMorgan Chase executives read this you better take note -- BOBBI JOHNSON SHOULD BE PROMOTED TO AN EXECUTIVE LEVEL (WITH UNLIMITED DECISION-MAKING ABILITY) IMMEDIATELY!!!bickelmik 12/28/11 6:47PM
I do not care for banks and was dis-heartened when I read the customer service comments. upon calling your 1-800 number , I just had a great experience and was provided the three pieces of information I was seeking in a matter of minutes...Thank youtbaz 9/16/11 2:13PM
I love the convenience of the banking products offered and I have always had great service at my local branch in Brownsburg, Indiana.CHIKAGIRL 9/13/10 10:20PM
I live in Queens, NY. After I called costumer support regarding some issues with my checking account and had the chance to talk with one of your employees who was extremely polite and helpful. His told his name is Raymond Bering.
He was the easiest person to talk to and solved the problem right away and I just wanted to thank him and give you my compliments to your costumer service.
New YorkShpend 9/11/09 10:52AM
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Chase has so meny diffrent services and tools to help keep our customers out of the red and we still will refund some fees. We try our best to be open, honest and up front with our customers. We want to put our customrs in the right account. Yes all of our accounts hold a monthly service fee but their are ways to waive the fees. If one did not meet the requirements and had to pay the fee, the fee would be less then what they would have to pay when they cash their check at the currency exchange and pay their bills. The time, gas and money saved on that alone would be more then the $12.
trying-r-best 10/8/12 10:27PM
anon 8/31/12 8:47AM
Anonymous 2/19/12 3:11PM
RE Closer 3/30/11 10:26AM
lookingouutforyou 1/27/11 1:03PM
anonymous 10/24/10 8:57PM
shame 7/20/10 12:16PM
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