JP Morgan Chase Customer Service Complaints - page 2

User Reviews, Ratings and Comments

JP Morgan Chase customer service is ranked #675 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.38 out of a possible 200 based upon 328 ratings. This score rates JP Morgan Chase customer service and customer support as Terrible.

NEGATIVE Comments

311 Negative Comments out of 328 Total Comments is 94.82%.

POSITIVE Comments

17 Positive Comments out of 328 Total Comments is 5.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • JP Morgan Chase

    Customer Service Scoreboard

    • 27.38 Overall Rating
      (out of 200 possible)
    • 311 negative comments (94.82%)
    • 17 positive comments (5.18%)
    • 8 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.5 Reachability
    • 1.7 Cancellation
    • 2.9 Friendliness
    • 2.4 Product Knowledge

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Posted by Karen


Went to Chase to apply for a mortgage loan. I have banked at Chase for almost 30 yrs., I have a high credit score, very little debt and a good retirement fund.
I thought this would be a slam dunk...was I wrong.
I applied for the mortgage loan in January for a closing on April 1st. I paid the $480. for the loan application, everything was going well....appraisal was good, inspection was completed, etc.
I furnished Chase with everything they requested except that my annual Retirement Statement was still in the works and was due to be mailed to me mid March.
All systems were "go" and we were just waiting for the Retirement Statement.
The sellers of course requested that a loan commitment letter be received by March 8th. I was told that Chase could only do a "Conditional Loan Commitment" as the 2014 Retirement Statement had not yet been received.
I was also told that the Conditional Loan Commitment would be ready the next day...it wasn't. Then I was told that it should be ready the next day....it wasn't.
On about March 6th I was told that Chase could not give me even a Conditional Loan Commitment because the 2014 Retirement Statement was not in their possession.
And...not only would they need the 2014 Retirement Statement dated Sept. 30, 2014, they would need another statement dated Dec. 31, 2014 and as I remember also a current statement. This was impossible because I only receive a statement once a year (dated Sept. 30). I told them I could only furnish a Retirement Statement dated Sept.30th and then a letter from the Chief Financial Officer of the company holding my retirement funds verifying the amount in the fund. They would not accept that letter. It had to be an official Retirement Statement.
Because I knew I could not furnish that information and they wouldn't accept any facsimile of the same, I cancelled the loan process with Chase.
By this time it was too late to pursue another loan with another bank, etc.
I believe Chase underwriters knew all along that they would need this information (I told the loan officer in the beginning what the situation was with my retirement statement) - they took my money and chose to make it totally impossible for me to qualify for the mortgage loan by not accepting a confirmation of funds letter from the CFO of my former employer.
BEWARE - Chase doesn't give a hoot about their customers.

Posted by HopingForTheBest


My long experience with JPMorganChase is satisfactory, BUT it is extremely annoying that its Sapphire Credit Card allows online access to transactions only over the previous 3 months.
I need to download these transaction in comma-separated form for all 2014, and all I can do for the Sapphire Visa credit card is to obtain a PDF file that is almost useless.

I have communicated several times with Chase on their secure message center and they confirm that only 3 months of record is available.

THEREFORE, I and my wife are using our American Express card rather than the Chase Visa card for almost all of our credit-card transactions.

If AmEx can do it, why can't JPMorganChase? I hope Chase reads this and shapes up.

Posted by abc


So poor it is not possible to rate

Posted by Jeannie


JP Morgan Chase is the worst banking institution on the planet. They closed my account without my knowledge and left me stranded in a restaurant unable to pay the bill because i could not even withdraw my funds from the ATM. I had outstanding checks that they refused to pay and now it is costing me more money even though the funds were in the account. If you have money in JP Morgan Chase please save yourself and TAKE IT OUT>!!!!!!!! They will screw YOU!!!!!!!!!!

Posted by davidson1234


I have had the most horrible customer service experience in my lifetime ever in my 27 years of existence on Earth. My bank teller named Elijah M. Jones Jr. and his manager Raven Rodriguez(whom knew about this mishap) in order to override to put me into the negative messed up and gave me someone else checks so I automatically assume that my account number would be listed on there. The direct deposit went through and gave my paycheck to the random person whom was not my check but someone elses that I gave to my HR department assuming that I would get paid. I have spent a total of 10 plus hours on the phone wit Chase's customer service trying to rectify the situation which still over 5 days later and still has no resolution.

No one seems to want to take responsibility for messing up and clearly showing that the other persons account had the full amounted deposited to them. Over 50 calls later, and be getting hung up on when asking for senior management or supervisors. They promised they would call me back and they promised this issue would get resolved in a timely manner. 5 days later we are actually in a worst position then I was before... I am not really sure what to do now because I do not have money to be able to pay my bills on time as well as the additional stress of dealing with this issue has gone way too far... I have written to the executives of the bank as well with only one person reaching out to me but has cold of course like everyone else that has "promised" to work on this issue for me.

They "think" something might get resolved within 3-5 days as I wait to get paid from my biweekly check to be able to afford food and groceries...

If this is what Chase bank is all about. I want to warn others before opening up an account with these thieves...

Posted by Anonymous


JPMorgan Chase is probably the most unethical institution I have ever had the misfortune to deal with. They operate just within the law, but thier practices are designed to ultimately extract unneeded fees and charges from clients.
Beware of their offers !! They are mostly Bait and Switch operations or, you will unwitiingly paying more than you would have to without the offer.
When trying to resolve an issue, their representatives are trained to avoid responding to the real issues and simply getting you off their back.
Don't use them for anything !!!

Posted by Anonymous


The worst customer service that you can get from a bank. They are so clueless and so irresponsible.
I had to call them 5 times to resolve the mistake that they made on my loan.

Posted by dean


I can only agree:
i sold my stock in chase, cancelled my accounts and stayed with american express/ameriprise

dimon does not deserve his salery and him being chairman of the board and ceo is a dangerous combination.

I dealt with an avp by the name of pearl coleman and her supervisor "nancy"

no manners, no knowledge

Posted by Anonymous


Theres a lady by the name Goodness who works at the reception/switchboard @ JPM Chase illovo. Can someone tell her what her duties are at JPM, shes not professional at all yet shes also mean to people who call in and gossips a lot about them, shes causing problems all the time. She is old enough to understand that she shouldnt go around talking nonsense about people she doesnt know. kindly put her in her place on a professional level.Fed up about the same person always.she doesnt learn her lesson!

Posted by Mr. J


Three years ago we paid off our first mortgage with another lender and paid off our outstanding balance for our HELOC with Chase. We paid a fee to have them reduce our credit limit and asked them to keep our account open. They kept it open alright but they reduced our credit limit to zero. That was pretty disappointing. What really irritates me now is that I keep getting letters from Lisa M. Foradori asking me to refinance our HELOC. What???

I will NEVER consider a loan with Chase Bank.

Posted by European


Services seem not to exist, never try to call them, you will get zero support, except a friendly US voice...which might not necessarily help.

Posted by Anonymous


Chase bank is really going down in customer service. Now you can't make a deposit unless you show an ID. How stupid is that. They said for my protection. Bull, its a deposit, I am not cashing a check. I can"t send anyone to the banks anymore for me. If someone wants to give me money, let it be - none of your business. cashing my ck is totally different, I can understand ID for that.
Capital one took 3 different deposits the same day without a ID. Good customer relations when I can deposit for my family.

Posted by Frustrated Broker


There is a structural problem from bank which
needs a great improvement. The police won't visit
our houses unless there is a problem.In other words
Federal government would not have ability to
collect money of $13billion
People are in revolutionary mod against
Shenanigan government as well as corporate
Cruelty and carelessness.No accountability

Posted by Anonymous


We have a mortgage that was bought by Chase. When the economy went down & my husband and I both lost our jobs we tried to do the restructure of our mortgage. I have them that all we wanted was the interest rate lowered because that would have lowered our payment. They raised our payment by $40.00 instead of $527 they raised to $547 & refused to lower our interest rate. I hate them & can't wait to get out from under Chase & will never do business with Chase again. Worst place to do business with. 2 more years.

Posted by Disgusted in Colorado


Paid off a $133,000 home equity loan (10 year term) and after two months, STILL cannot get proper paperwork showing we have paid it off. The balance shows $0.00 and we deactivated the auto payments immediately because we didn't trust Chase to not continue to take the money (as read in various blogs and complaints against this bank).

Have requested paper verification, still nothing, only a runaround that we should have had a letter within 10 biz days + mailing time and the process to record the release of lien with our county. We did receive a letter telling us the "servicer on the loan" has changed, dated two days after the loan was paid off. NOTHING else. No wonder people don't trust these big banks.

If I could give minus ratings here I would do so in a heartbeat. :-(

Posted by BW


Chase is just unreal. Tried to sell half my duplex but their requirements are unreal. Have a buyer. Went to one of their banks and could not even get the right info. Can't even give them money. No they dictate how it is to be used. Totally unpersonal service and they just don't care. Now I understand why people walk away from mortgages. Sic you have to pay to give them money.

Posted by terry


I'm going to call the office of the president on Monday to return everyone that I have spoken with needs to take a class on customer services. the staff talk to you like you are a dog. employee name nikeba carroll, john wells donna she is a supervisor latonya supervisor Richard supervisor denise Yolanda mrs smith the only one had some since was Christopher.

Posted by Anonymous


WHAT IS WRONG WITH JP MORGAN CHASE???

Their inability of doing anything at all is driving me mad!

I want to close down the accounts. I was on the phone with the manager for 45 mins discussing the closing options. When I intructed them to go ahead with one of the option I was offered I got back saying they are not able to proceed!

WHAT DOES THAT MEAN???

Posted by pb


Over the last two years I can't count the number of OVERNIGHT UPS mailers I have received...most recently from Lisa M. Foradori, Snior Vice President. These overnight packages are soliciting me, as their customer, to do a no-cost re-finance.
There is not enough room here to tell you what I have been through with their customer "service." The interminable delays, the rudeness, times I have been transferred from one person to the next....honestly, you wouldn't believe it!
I have three mortgage loans at Chase (unfortuntaely!). One of them is on a rental property which is a duplex. They don't EVEN do refi's on rental income, "attached" properties.
All I want them to do is QUIT sending these overnights. I travel extensively for long periods. I can stop my newspapers, I can stop my US mail, but I can not stop these people from leaving overnights mailers on my front porch.
These days they now tell me I have to call their marketing company (which I have done three times!!!)...another phone call...wait and wait and wait in the queue... and then THEY tell me (rudely!) that it will takle 3-6 months to get these mailers stopped. Not so. They keep coming.
So today...besides this post...I am going to reserach Lisa Foradori's office address and send HER an overnight at my expense to TRY to get this stopped. These people are just beyond believable.

Posted by ksmarie333


No matter what number you call after 8 pm it will still be automated. Super pissed, I just ordered something online and I'm pretty sure it's a scam. Switching to Usaa. Chase,

Posted by Jim


I am on hold for 11 minutes after two minutes where you will not release my 401k. I was r=transferred from Vanessa to Britt. Britt said he cannot help. I feel this letter is bogus. I have secured good advice from a reputable planner. When we asked for the dollars transferred JP said call this number. It is 15 minutes and am holding. This fraud letter requiring to speak to an advisor who needs to be licensed is not right. How many people are treated like this every hour of every day. We will be considering moving our accounts and safety deposit box out of Chase. Still on Hold 16.40

Posted by davzang


We are so angry with this company, went to get new credit card only to be lied to at the bank (chase) by them just updating wife name and issuing old card again. Telling us that it was an interest free card for 18 months. We have closed the card now and will NEVER believe anything anyone from chase has to say.

Posted by amy butler


I just refinance with Chase and it has been the worsted experience of my life. I would not suggest Chase to anyone nor will I ever go through them again.

Posted by Anonymous


I called for tech support, because my account had tip be tr verified three times and still i can't receive funds when i called for help the rep was named nokum. She lied and said her name was rain. She put me on a block list and now i can't recieve any money.she was so rude and i will let everyone know how inconsiderate this company is...

Posted by ihatejpmorganchase


Chase Loan Modification offer and process is fraudulent. They violate federal laws and foreclose on property when a loan modification is in process. By law, lenders must stop foreclosure procedures when they are reviewing a borrower's loan modification application. even after the lawsuit by attorney generals from 49 states, they are still conducting business as before.

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