Jiffy Lube Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
14 Negative Comments out of 17 Total Comments is 82.35%.
POSITIVE Comments
3 Positive Comments out of 17 Total Comments is 17.65%.
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Here I Have Been Going To Jiffy Lube For A Long Time. But I Take My Car For A Top Off And They Tell Me My Car Has Oil. I Said The Oil Light Is On. They Said It Is My Sensor. To Find Out Yes There Was Nothing Wrong With Sensor There Was No Oil In My Car And The Engine Locked. I Lost My Car, Missed Class, Paid For Tow, Have To Borrow My Moms Car Because Now I Have To Save Up For A Car. I Have Made Complaints With Bb But They Cant Force Them To Talk To Me. Cause Someone Told Me They Were Checking On The Situation Now No Reply. They Wont Answer Or Return My Calls. They Want Customers But They Have No Loyalty To Us So Why Should We Even Go To Them Ever Again. Why Should We Not Worn Our Friends!!!LOYALTY 5/1/13 10:47AM -
I cannot believe your company would hire people that lie. I cannot believe that knowing that my car already had an oil leak, that the salesman would tell my wife that the car should be running full synthetic. HELLO!!!! if it has an oil leak it should not be running full synthetic!! you charged my wife for a service that your MECHANIC should have been aware of, and probably was. Keep my ride alive and my wallet EMPTY. this company is pathetic!! I just can't believe you had the history from the last time you changed my oil. why did you not just use the same??? worst customer service ever. you basically took advantage of a woman.jjwesto 3/22/13 9:16PM
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The employee Alyssa was very rough when told her that don't wanted a service when notced that couldn't afford t. She yelled to the guys to remove the Air flter because I didn't Like the pricesG 2/16/13 2:22PM
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I have been going to Jiffy Lube only for the last 10 years and recently I had a severe problem where the technician put oil in the radiator instead of anti-freeze. This caused contamination throughout the radiator, heater core, pump and engine to the point that after spending
a great deal of money replacing these items and trying to flush everything even after the replacements the problem still persists because the engine still has some corrision running thru it. So now because of the technician's neglegence and carelessness I have to purchase a new vehical. I have all my receipts because that is the only place I ever went and I thought of filing a claims against Jiffy. What I can say for sure is that I will never go there again and for everyone else to watch the technicians as it appears they cannot read and do not know what they are doing.UpsetJiffy 2/1/13 7:40AM -
Worst experience ever , Jimmy lube put 3 quarts over of oil just to make me pay more,when i started my car it started rumbling and shaking,the manager denied any wrong doing on there part,funny thing is i have it all on video,that same day i took it to a reputable mechanic and they said i was overfilled by 3 qts now i will take them to court and i have all my document sDelaney 11/7/12 9:48AM
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I went to the Jiffy Lube at 700 N La Brea Ave in Los Angeles for an oil change while on vacation. When paying, they made a big point of pointing out all the extra checks they made for me on my car. One of which was checking my tire pressure. That evening at the hotel I noticed 2 of my custom valve stem covers missing. If they could be so incompetent to leave off my valve covers, I seriously wonder how good the oil change actually was?? I would not recommend Jiffy Lube for any work.Eric353 6/25/12 9:24PM
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I went in there 2 days ago and wanted them to tell me where my oil was leaking and they showed me i had a hole in my oil filter and told me they were going to put a new filter on there and oil in it. Then the next day I was driveing back home and my car had a very very loud tick to it and died on me about 25 streets away from there shop right in front of a advanced auto so i went in and ask them to come look at my car and the guy came out and told me that my car had no oil filter on it and no oil in it. So i call jiffy lube and they came down and put a new filter on it and oil in it and started it up the tick was still there a little bit so then i drove it home and checked the oil and it was full with oil so started it this morning and still had a little tick so i drove it to my errands for the day and about 3 o'clock i was driving back home once again and my car started ticking really really really bad again so i drove it jiffy lube and they told me what it was and that they would contact me to let me know what they are going to do about it because it was not any bodys fault but there own. So will see if they stick to there word and if somebody contacts me tommrow but i will be calling in the am and i will get a answer on what they are going to do being im 7 and 1/2 months pregnant and i have a 3 year old son that my car takes to doctors appointments and daycare and now i have no car and no transportation.Anonymous 4/27/12 6:25PM
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This was my second visit there. I have a big dent in the car. It now shifts different. And one of the two things were replacded. The people were nice, however i knew what was wrong with the new car berfoe i took it there and wanted to see if this was a honest place. I now have to take it to be checked out and pray nothing is wrong with it. I thought you should know. I will never take my vehicle there again. A concerened customer.Anonymous 11/23/11 12:11PM
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the jiffy lube in manteca has taken me, twice! i went in for a simple oil change, and they said i needed to have my system flushed and new antifreeze. even though i had a new radiator put in 2 or 3 weeks before-and had NO problems-i agreed. they charged me $99 for something i'm sure i didn't need, and sent me off (100 miles from home) with a loose hose somewhere that emptied my system out, and left me, a 60 y/o disabled woman, stranded on the side of the road. at first i couldn't find my receipt so i contacted jiffy lube for a replacement copy. i never heard from them since. i then found the receipt and called jiffy lube headquarters headquarters and after waiting 17 minutes on hold ( they must have a LOT of complaints!) i got hold of someone who said that jiffy lube would be back in touch within 2 days. i haven't heard from them either and it's been 2 days. so i have no car, my wallet is lighter by $99. and they don't seem to care. i will contact a lawyer if i don't hear from them tomorrow, and have the problems they caused fixed elsewhere.
thanks, jiffy lube...
loreyc@aol.com 10/19/11 5:27PM -
I also went for an oil change in Manteca. I was charged $112 because they said they had to flush my cooling system. Since I left there, my engine overheats constantly. I can hear the water hissing out. I also am a disabled 60 year old who has had to stop on the mountain roads where I live due to overheating. I will be calling tomorrow and they better fix it, plus replace all the anti-freeze that has just run out of my radiator!mtn mama 10/16/11 7:00PM
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They do not offer WiFi. In this day and age, it is ridiculous for a company that charges what they do and makes you sit in a waiting room for as long as you do to not have internet available!Anonymous 2/2/11 4:33PM
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I feel extremely disapointed with my experience at Jiffy Lube in Manteca California. I went in for a oil change, I asked Brandon if they had any coupons for this service , he said yes online, but that it was not necessary for me to have it. I was told my car needed this and that, I don't know anything in reguards to automotive maintenence. When they were done they had charged my bank card two hundred thirty dollars. I'm an older woman on a fixed income, I feel very taken advantage of.barabra 1/6/11 11:14PM
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I took my Fleet Vehicle to get service today
inv. 10121300266031 , Pembroke Pines,FL.Service requested .oil change,tire rotation & other services required by the Fleet company.My self and another co-worker was sitting in another vehicle outside looking,My vehicle was drove in to the end bay ( tire service) the oil change was done i think and the wiper blade was replaced and the vehicle was drove out to the parking lot
and park next to us,we ask the tech ,what about the tire rotation,we are been charge for this service,that's when he took it back in and rotate the tires,but did not check the air pressure. If we were not there this service would not been done.LOJACK 12/13/10 6:17PM -
after seeing all the over charge scams they have pulled on U Tube, Id be too afraid to take my car there. As one guy put it
"They are the McDonalds of Mechanics"FishGuts 6/11/10 12:19PM
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Went to jiffy lube in Puyallup WA. The peron
Who greeted me was young ladid named Cal I told what I wanted and nothing
More, and she came 15 min later the problem causes by Sears was fixed and I left telling i would be back!
It was grear experiance and Cal was really great she is a very good employee hou are lucky to have her
Thank You Ron BrazeauAnonymous 2/4/13 3:24PM -
we want to compliment a technician named Jeremy at the shop in Sparks Nevada on Los Altos. He replaced a gasket at no charge and was very efficent and courteous. We had just had the car serviced at your Jiffy Lube in Redmond Oregon and they too gave us good wserviceAnonymous 9/17/12 11:15AM
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i love my jiffy lube i have been going there every since i bought my truck in 2009 an i wouldnt take my car any were else even when i move to hawaii i had my car shipped an i soon as it got off the boat i took it straight to jiffy lube i love the people an the services. i go now to the jiffy lube in tacoma wa on sprague were Jerry helps me an gives me exceptional services. thank you jiffylubeshababy 9/6/12 1:14PM
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Jiffy Lube team heads to Miami for competition “The Aiken Thrashers are going to go all the way.” The team consists of Rolling, Courtesy Technician Donnie Powell, customer service Advisor Matt Howell, Lower Bay Technician Mike Garnett and Upper Bay Technician Chuck Noe. The team will compete in ... Local Jiffy Lube team to compete for $10K 1 team in the West region to see which store provides the best customer service. The service team at the Pine Log Road Jiffy Lube will compete in September in the national J-Team All Stars nationals. Submitted photo.. The J-Team All Stars competition ... Two Jiffy Lube® Teams Emerge as Top-Performers in North America Team members include: Phillip Lopez, customer service advisor; Justine Baca, upper bay technician; Shaun Whetten, lower bay technician; Mitch Garcia, courtesy technician; and Jason Coyle, team leader. "I'm so proud of this team for making it this far ... |
