Kenwood Customer Service

Very disappointed bad customer Care service no response

Washing machine out of order no working purchasing date 1.2.2023

I bought a UPS 1214 with http installed from my home city customer bhalwal district sargodha after 3 months in use convertor of this product got malfunctioned after repaired by the centre sargodha again display of this ups got dead. When contacted to the service centre sargodha a new surprise replied that this defect is not covered under company warranty policy. Very sad news was for me because of a costly product manufacture company leave a message to the other customers not buy this product again in future due to reliability of this produce a big lost of money n trust. Pl review ur company policies regarding this type of unusual reward to the new n old customers.

Everytime I have complained, it is automatically resolved, message received that your complain have resolved.

I had contact so many time to Kenwood local center but nobody attend my call since 2 month i am living without ac i have an issue in my ac there is some leakage over there so please I request to check my kenwood ac and fix the problem.

I bought Kenwood AC and it's compressor is making extreme noise. The cooling is very low.

I have a Kenwood kdc-mp632u
The screen doesn't work can I return it for a comparable deck , or how do I correct this problem,it get power just screen doesn't work

Don't purchase Kenwood dash cams, I didn't get a month out of it and they won't do anything with it. Lest Kenwood product I will ever purchase DRV A-501w never gain....

RMA'd a new Kenwood device and they obviously just sent me the broken unit back disguised as new. It had the exact marking and issues as the unit I had sent in for RMA.

My AC was not working, I complained and got complain no: 810251-KHI2-34925 for A.C. Split. No one came to take unit for repairing. I complained again and got complain no:837359-KHI2-36967 for A.C. Split. I kept calling on service center number but no one is coming to take unit for repairing. 2 months are passed. If you can not provide service than inform us so we get it fixed from local repairing workshop.

My new kenwood ac not working issue is dripping water from inner

I buy an Dc inverter it can run only one month i am very dissappointed I give for claim but cant any responce

They are lier they don't give commitment then don't give actual time for any thing

never purchase kenwood split ac due to bad customer care and warranty claim

I write below mail but no response, in year it has been leaked for three times, pathetic AC and service of KENWOOD.



Dear Concerned

I have purchased AC on 8 May 2020 and till now I have faced leakage three times, this is the third time I have complained about leakage, you can check my claim from my mobile number. I do not understand why it has occurred three times also I have not used one year it. Please change my piece so it is irritating me which is discredit your product. If you can not resolve this issue so let me know I will change my AC.

I have complained a third time last Friday.

Please resolve it so I can use long-lasting it.

I am waiting for your prompt response.

I had registered a complaint of Kenwood AC repairs on 30th April and the unit was sent for repairs 2 days later. It's been 2 weeks and I have still not received any response. Their staff is pathetic, incompetent and stupid who is taking weeks to do a 2 hour job.

I have contacted the customer care at 021-111-764-111 and 021-35881712-11 but no meaningful response. People at 021-35881712-11 are jerks and clowns that pick up the phone and without giving any information regarding the complaint ask for holding the line for eternity so that the customer gets frustrated and hangs up the phone.

I purchase a washing machine in oct-2020. after 3 month in Dec-2020 the gear box deflated. I can complaint on dated 26 dec-2020 but there is no resolve my issue. I'm also contacted with services center every day as well as complaint office but every time they asked me your issue resolved with in two days but no one resolve my issue. Please can't purchase any product of kingwood because if any product default they can't clime. even the complaint officer behave very rude even he disconnect call many time.

Kenwood products is very bad and if their products anybody buy and that product will be faulty in warranty then Kenwood and his coustmer care company not responding please don't buy Kenwood products i can proof because i am facing now

Recently my 1.5 ton Inverter Kenwood AC installed in my house at Rawalpindi developed a fault and I forwarded a complaint (Number 655051-RWP-14112) to Main Kenwood Office in Karachi for maintenance / rectification of the said fault. In response to the complaint a representative of the Kenwood Workshop in Rawalpindi visited our location n told that Compressor of AC was not working / had become faulty and needed replacement which was in Warranty period. AC was removed from the wall and sent to Kenwood authorized Workshop for replacement of faulty Compressor. After about 10 or 15 days AC was returned to us after so called replacement of Compressor through Head Office in Karachi. However, exactly after 8 or 10 days, the AC was again not giving cool air. During these 8 or 10 days we hardly used this AC because the AC of other room was used. On revelation of the fault, a complait (number 668990 dated 14 September 20) was forwarded to the Head Office Karachi again and the authorized representative from Kenwood Workshop Rawalpindi visited our location. After inspection of the AC the representative told us that the Compressor had again become faulty and needed replacement. It is surprising and disappointing for us because in the same house ACs of other brand or companies i. e. Heir and Gree are working very well. There is no electric fluctuation or other technical fault in the house. In the aforementiond repair process including de-installation, transportation, gas filling and re-installation process i have spent over Rs 8000 but of no use. There is serious requirement to check standard of the Compressor which proved low and other parts as well as likely pilferage or some nefarious fraudulent activity in the process of above mentioned maintenance process because it is liable to spoil the reputation of the Kenwood brand. Moreover, it is beyond comprehension that a newly so called replaced AC Compressor can develop fault like this in such a short span of time having no adverse conditions. Being customer, it is quite disappointing to know about the low quality of Kenwood AC or some other negativity. Above in view my faulty Compressor needs to be replaced again on the terms of Warranty because it is none of Customer's fault but low quality standard of the brand or some other problems. Response of Head Office at Karachi and Customer Care / Maintenance Shop is very slow n pathetic. After replacing a faulty Compressor under Warranty with another faulty Compressor they say that item under warranty cannot be replaced now. If you want to talk to their senior officers, the Customer Care persons do not give their contact numbers. Response of Manager R & I in Karachi is highly xiscouragimg n same holds true in case of repair shop in Rawalpindi. Pakistani Courts or other relevant aithorites should exercise their power to correct the response of Kenwood

Sukkurbased staff non cooperative and failed to redress the complaints on time.

I have taken your Ac in 1lac and got problems from 1st day and have complain your service Centre but no positive response and I am not satisfied from your product 03332247846 is my number ThAnks for proving that we have done a mistake that we purchased your product

if there is any class below 3rd one so believe me your help line & customer service especially Karachi Nazimabad Branch deserve to acquire it. Really a poor service center giving only tension to customers.
its my experience which i am facing now that My outdoor unit is not lifted or repair till now last time on 08.09.19 a new technician of ken wood came & told us that may be possible that my invert-er PCB is damage & very next day of 10th Mohrram holidays ,i received a call from service team that they told me that PCB is not working properly in my inverter & estimated 14,000/- which i gave them permition to repair it but he didn't lift or repair my unit till now 15.09.19. Yesterday help line member brief me that the part which used in my unit is not available there in service center that's why they did not pick up unit if kenwood don't have a part then how can i get it from market if i repair from outside some other technician which i don't want it to do .
My simple question is for you please let me know when will my unit repair its almost a month to me having the same problem & after lots of help line call or technician visit i am still having a same position in which i stand last month of 21.08.19 when i did my first call to you .Please let me know now where i now complain .i have now no words to explain you my problem all i can understand that the RNI Nazimabad Karachi branch teasing me .its unfair to me as a your consumer till now i already paid against service charges ,lifting charges , visiting charges 4000/- but not got any result.
Take some serious action to resolve my problem on serious note .

Very poor service. My inverter split AC has gas leakage issue and its still under warranty. I made complaint 1 week back and still have to wait. Not recommended and worst customer service

there is worst service and product. I will not recommend to any one.

I am using Kenwood 1.5 Ton Invertor AC and facing terrible performance and customer service issues. Firstly ot developed fault in leakage of inner wiring and positive response recieved from Kenwood now its invertor control card become faulty kenwood is not taking any responsibility.
Further complain service is also very pathetic and poor.

Complaint no.750740-SKR-C-1679 for A.C. Split .
There was E5 error in my keenwood inverter. I complained on 8th April. Person came to my home on 9th April and take away circuit with himself.after 3 weeks on 24/4/21bCircuit of my new Keenwood invertor is replaced by very old circuit.
Now the keeneood Invertor is not cooling the room properly.

I have bought one Kenwood fully automatic washing machine but it was very bad experience for me after buying machine got faulty tuch not working now they says we dont have spare parts for thins machine so we have in deep trouble machine is useless now
When we purchase any appliences this is company responsebility they must provide life time services