Kodak Customer Service Complaints - page 2

Kodak charges for phone customer support. Kodak will not provide support for products earlier than 2012. Email for general questions was not available on the website. This is America. Most companies this size do much better than this for customer service. Kodak has just lost a customer for life. Hope it was worth it, Kodak.

I'm not sure this is the right way to ask for help but my problem with kodak 5n printeer does not print. I've replaced the ink cartriges (10 B&C} but to no avail. I've followed the instructions to clean the heads and calibrate the printer and still not working. Can you help or advise as to what needs to done?

Your response is appreciated.
Ron Balawender

I am so frustrated and disappointed with Kodak printer customer service. I have contacted service via phone first on 4-25-2016, again on 4-27-16, and again 4-28-2016. After spending good money to buy a MAC Book I cannot print from my Kodak ESP 7 printer. I was told that there is a known problem with printer drivers and that my problem would be escalated. My last call to them got me an empty promise that a tech support person would contact me via phone 4-29-2016. To date nobody has called or emailed me. This printer worked with my old Mac. What has happened to CUSTOMER SERVICE in this country.

I'd like Kodak to return my email.... i purchased a 20pk AA battery from my local shoprite, in woodbridge, NJ, and not one single battery worked in my camera.......and the sadder point to all of this, i was using my camera for my granson's first birthday... so can you imagine how i felt.......... Shoprite of Woodbridge, NJ suggested i contact Kodak.......i personally feel they were expired and the store still put them out for purchase. i bought the "kodak" name because of who and what KODAK means. cheryl tarrant

i called a number listed online. my call was answered by a person with a heavy accent after telling him my problem with my printer he took control of my computer. after i hung up i could see he was still conneced, i asked him to disconnect. this does not appear to be a rep from the Kodak co. i would like to speak to someone about my hero 4.2 not printing. if there is an authentic kodak rep that would call me and help me i would appreciate it.

VERY disappointed with Kodak!!! Their customer service is in india and I couldn't understand a word he was saying! Used to love our printer, now am very disappointed I bought one!

i have bought two Kodak all in one printers. Both were used about twice before they tore up. I will never purchase Kodak again.

I have contacted Kodak X 3 regarding a printer I just bought that is not functioning properly. I told them that I am getting numerous error messages, the first one being that there is a paper jam -No paper jam, next error Ink needed, next error ink cartridge damaged. I was told they would send me new ink cartridges within 3-4 days, nothing has been received it has been 2 weeks. They are unprofessional on the phone, they could not even tell if the item was shipped they were suppose to call me back and let me know if it was shipped and they never did. I called them again today and the man identifying himself as Paul, was not professional and disconnected me. I will never purchase another Kodak product!!! I have never had such poor customer service. I am not even sure who to contact next because finding another ph. number is almost impossible!!!

So basically I have spent $120.00 on a camera Easy Share 14 MP camera and took major pics of my fathers funeral in June. Family. And I have nothing but a joke from KODAK. I am so pissed off at your company that I cannot load those pics to my lap top, let alone work on a meager budget and bought a new camera from your company. It is the most and biggest slap in my face. I want my monies back from KODAK. Simple as that. I am so HURT that I went out of my way only to get this piece of crap camera. Oh yes, I am a country girl on a budget, trying to make a life. You all destroy it. Get it right. I want my monies back on what I spent initially. I want my pictures I can initially send to my family that are not around me. That is not a print. That is an e-mail. So GET IT RIGHT I have never been so pissed off in my life. I lost 14 people this year and my father's were the most precious I can't send. Screw KODAK. Will never buy your product again unless you make it right!

I have attempted to use your system to obtain assistance first by contacting the repair facility revealed to me "United Camera Repair" at ph# only to be told by them that they no longer have an association with your company and would not do any repair on any Kodak camera... My further attempts to find a ph# at your company where i might speak to a live person were also fruitless. Such a large company with this inability to be contacted problem is losing customers. Perhaps you don't care and do not need the business. I expended at lot of time looking and will not ever repeat my efforts using your system trying to obtain accurate information. William Winn

Kodak Verite 55 SUCKS, I have had nothing but problem with it since I opened the box when I paid cash for it and brought it home! It is cheap plastic and does not work, it is the worst Printer I have ever purchased! and will never purchase Kodak again! I have called and called over and over to get a new printer and they tell me I can have a refurbished one, HELL NO! I paid for a new one that is what I want I had to buy ink cartridges after printing about 5 B&W copies of doc's. I was told Kodak would send me Ink because I had to replace cartridges before it should have been time, I NEVER got them!!!! LIES after LIES after LIES from KODAK! NO one ever answers my questions, they never do what they say they will do completely discusted, Reporting to the BBB. I am so upset I will never recommend KODAK for anything!

i recently purchased a kodak ESP office 2170 online. I spoke to Monica She said I had a 90 day warranty. There was a delay in my hooking up the printer because my computer crashed and I purchased a new one from Best Buy. When the Geek Squad went to hook up the printer, they noticed that the printhead would not fit. I called Kodak back again & spoke to Karin who informed me that Monica ordered the printhead from my old printer and not the new one. So then I had to wait another week for the correct printhead. When I ordered the ESP office 2170, Monica informed me that my ink cartridges from my previous printer would fit. WRONG. Today I went to hook up the printer with a new cartridge I recently purchased and they were the wrong cartridges I had previously owned a ESP 9 printer and had to continually purchase printhead. I think that I purchased about 6. So there had to be a defect in that printer and also I was misinformed about he ESP office 2170 printer that I purchased I have had nothing but problems from your company and I think that I should somehow be compensated for all of the lost time that I could not print and the constant purchasing of the prinheads. I can tell you now, if I need another printer, it would never be a KODAK.

Bought a 'Mac-compatible' Kodak i3450 scanner. Turns out not be Mac compatible at all. A dozen phone calls to a friendly tech supervisor named 'Kelly' has led to a plethora of downloads, uploads, driver substitutions, log file transfers, a drop box flurry but the scanner's software does not work on a Mac.

Now I am stuck with a $4,000 paper weight and no way to return it (PCRush is not returning my messages) and Kelly sent me more scanners that also do not have software the runs on a Mac. I also learned that this equipment does not run on Windows 10.

Stay away from Kodak. Let them keep exiting from bankruptcy and leave them alone to do it. DO not buy anything Kodak. It's your grandmother's camera company.

I have had my Kodak all-in-one printer for a few years. My husband bought it for me for Christmas, as I do a significant amount of scrapbooking, and all his research pointed to the Kodak to print both pictures and documents. I have loved it. Great print quality and the cost of the ink is reasonable.

I am highly disappointed, though, over the last year. My ink does not last. I recently purchased new cartridges in both black and color, and they are already gone. I have only printed 2 pictures and less than 10 pages of documents. I always print documents on the draft setting, which uses less ink. This less expensive ink is now becoming cheap ink. I am most likely going to purchase a new printer, and it won't be a Kodak. I understand costs go up in companies, but don't make a sub-standard product to seem like yours are not impacting the consumer.

Secondly, put some actual contact information on your website. I don't need technical support, I wanted an address to send a letter. (I would have to print it on some other printer, though, as I am out of ink.)

Very disappointed consumer, who used to love her Kodak.

Hi Regarding your Kodak Photo Processor in CVS Store located 2100 West Charleston Las Vegas Nv Please note: Both of your computers to input our photo disks are NOT working and I had put my disk into your machine and it would not give it back.

I spoke to the store manager Frank Beedle and he said that other peoples disks are also inside your computer but that KNODAK is not sending anyone over to replace or fix the machine. PLEASE send someone ASAP on that disk are my daughters Graduation pictures and Family memories I want back. HELP

I got a Kodak Pixpro SP1 Digital Action Camera. 1. Save yourself and just get a GoPro. 2. Don't bother hoping for help from their customer service representatives! Getting a GoPro would have been worth a few extra dollars!

A few years back I purchased a Kodak easyshare camera. They, and apparently all digital cameras have been discontinued. After hours of trying to figure out how to simply upload pictures to the computer (which I am able to do with ANY OTHER BRAND OF CAMERA!!!!) I still am at a loss. So any pictures I take are just stuck on my camera. So when I finally decide that I will call the company and ask, I find out that they "don't offer support" for cameras because they've discontinued them? What an absolute RIP OFF! I am urging everyone I know not to buy their products anymore. Absolutely inconvenient and terrible customer service. Awful. I'm a young adult and technology comes pretty easily to me but not being able to simply share pictures to a computer is unheard of in this age. Ridiculous. I hope this company is done for soon.

I am very disappointed at the service I received at your store in Balfour Shopping centre. I am a loyal customer and attended at the store to print a picture urgently of my Dad who passed just a few days before.
I was attended to by Timothy,a new face and I enquired about printing a picture from my iphone 6 plus he arrogantly told me that there was no way of Kodak printing this but I would have to go and save it onto a memory stick and come back to print. I immediately saw a familiar face "Rodney änd requested him to pls assist me, timothy arrogantly further advised me that he had already advised me . I advised him that I want Rodney to assist me . needless to say timothy assisted another women of the same race to print pictures from her .....iphone. I have never been treated with such arrogance and racism from your store. I am saddened by this. Rodney assisted me and advised me that timothy is from the greenstone store. I am not sure I want to come back, is this the type of people that Kodak employs. pls assist hereto.

WOW service tech was rude Acted as if he was late for lunch Told me I was dumb be cause there web site did not work, see dumb I can type it in.



All I wanted is to fix my printer Not to be insulted.



I own a small business and work a lot with my printers this was my 3rd Kodak.

I have an ESP5200 Printer. They supplied a new print head when I could not print in any colour but that did not work. They told me after several hours of messaging them that I should buy a new printer.

Kodak stinks

I would appreciate it if I could talk to an American about my printer problems instead of somebody in freaking India who you can't understand basic english, and every time you ask them to repeat themselves they say it even quieter. I tried to get them to connect me to a agent in America, but quote said, "there are none and none available", which is a bunch of crap. I just wanna be able to talk to someone who knows what they are doing, so I can figure out why my Kodak all in one printer ESP Office 2170 Series won't connect to the wifi in my house. Kodak is a terrible company who needs to get their customer service support fixed or they are gonna lose a lot of customers.

I would like to complain about the owner of the Kodak store in Morningside Shopping Centre, Johannesburg. The mans name is Dean and he was incredibly rude to a lady in the store. His language and way he spoke was appalling. To speak to a customer like that was disgusting. It is so sad that people like Dean are representing the Kodak brand. I hope he will be contacted and dealt with by Kodak head office.

only ink cartridges I had that worked were the ones I got that worked are the ones I got directly from kodak. every cartridges I buy at the stores never print & are non returnable.

AVOID!!!!High Street,Ruislip!
Give them 2 kodak films to process to disk.When we started to watch the CD 2-3 pics of each film were decent and the rest was like negatives or very overexposed.There was also obvious sign the films have been ruined by light exposure during the processing.We phone them to be told that the disposable camera is the problem.We used our semi pro Canon SLR and after telling this they told us we've been opening the camera which is utter rubbish because then would not be any pics to see.We going to complain and ask for refund tomorrow but our memories are lost forever.We are furious.

To whom it should concern
I have been residing in this country for over 16 years now and I have never in my entire life recieved Customer service as I have in your St Luke's Auckland store today ! I will never step foot in any of your stores again
I usually use our local Kodak store which happens to be West City Henderson but previously just found out they're not their in the Mall anymore and as I have the Kodak App I decided to go to St Luke's ... Big mistake
Alex the assistant supposedly stand in Manager was pleasant enough on arrival but throughout the time I was doing my absolute best to try and go through the process of choosing sizes and different colours for my photos
her patience grew extremely thin very quickly ! In fact the other lady working there took over her role of assisting but unfortunately she started huffing and puffing as if I was asking for the world !!!
It actually got to the stage were I was too 'scared ' to ask for anymore help!
I nervously asked Alex how to change the sizes to a 5x7 as I have a really cool project to do over this long weekend.... The other lady stepped in as Alex wasn't 100% sure, showed me what to do but unfortunately had showed me the wrong size .
I returned 20 minutes later and realised what happened then I proceeded to let them both know ( I wouldn't normally complain but it cost me over $95 )
That's when Alex decided to throw profanitys at me, informing me that I was talking a load of crap ( her words not mine ! ) and I just had to get over it !!!
I have never been spoken to like that in my life.... I came away from your store with 2 sets of photos pretty much the same size !! I've been home for almost an hour now a I'm still shaking and still in a state of shock. This whole experience has really knocked me for six so much so that I'll probably never return to St Luke's
Obviously Alex and her assistant were having a hard day but I would seriously question why she chooses to be in customer services roll, perhaps she should maybe have some serious training in compassion for other people and more customer training
Yours sincerely Sue Reinhold