Kohl's Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
27 Negative Comments out of 36 Total Comments is 75.00%.
POSITIVE Comments
9 Positive Comments out of 36 Total Comments is 25.00%.
Issue Resolution
Reachability
Cancellation
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Product Knowledge
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On April 20th I went into my Ammon, Idaho Kohl's store around 9 p.m. to purchase some rugs. I had close to $200 worth of merchandise. The woman ahead of me bought something, but then wanted to pay her Kohls bill at the check out counter. She had none of the information she needed to pay the bill and I could see it would take awhile. My husband and I switched to the only other open line. The man there was paying, so I thought we'd be pretty quick to have our turn. WRONG! This is Kohl's customer service. The store associate finished her transaction with the man, then turned to us and told us we would have to go BACK to the line we had just left because she was closed! The lady in the other line was STILL paying her Kohl's bill! We set all the merchandise down on the counter and walked out. Customer service is not a priority here. I'm paying off my the last of my Kohl's bill and that's enough for me.anonymous 5/7/13 9:47PM -
I had account problem which I tried to resolve for 3 months. I was told a different solution each month I called by different customer service reps. I did what I was told and the problem with my account continued. I was treated very poorly by many customer service reps and my issue was never solved to my satisfaction. One customer service rep did admit that I had been misinformed on account info and sorry but I was to be the one to pay extra fees for the employees mistakes. Unbelievable!!! I closed my account and will not walk into another Kohl's store again.Anonymous 4/8/13 2:29PM
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I paid my account in full the amount of $81.89.I did not receive a paperless statement for one month. On the following moth when I received my statement I was being charged late fees totaling $99.88 When I called customer service I was told the amount would be dropped but it was not. I wrote a letter to customer service but did not receive a reply. After checking the internet regarding Kohl's business practices and saw all the negative complaints I quickly paid the unfair amount and cancelled my account. I have contacted the Better Business Bureau and the Fair Credit Reporting Act. Kohl's should be shut down because of unfair business practices.koko50 3/28/13 7:57PM
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Terriblible customer service in the Spartanburg SC store on WO Ezell Blvd.I am going to cancel my Kohls card ASAP.Beware if you go in happy you will leave very unhappy!Anonymous 3/20/13 10:59AM
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I had a horrible shopping experience at Kohls on Wed March 19,2013.I had been in the store 15 min and no associate ask if they could be of assistance.While in the mens department in the clearence section which they have on the far side of the store near a corner,I someone announce a bunch of codes over the intercom.i looked up and there were 3-4 associates close to me pretending to fold clothes in an area that did not need attention.I cont. to look at the ties but I did not feel comfortable at this point and ask the guy for a Manager.He stated he was a floor Manager.I ask why were these people peering at me as I tried to shop for ties.He stated they were recovering the dept.I think to myself that if I wanted to steal I would have worn my name tag and 3 inch heels.I took out my cell phone and began to video the incident at hand.i plan on sharing this with my boss and coworkers.as I walked out of the store I noticed there was no one else "recovering" in other departments...humAnonymous 3/20/13 10:55AM
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I am about to close my kohl's account due to excessive and bothersome calls from some number that is left on my phone everyday even though i have told them to quit calling. I have been a kohls customer since 2002 and spent thousands of dollars at this store and don't enjoy being aggravated @ all hours of the day from these telemarketers. When I call back they say it is a survey and the person answering the phone will not know that! What the heck!!! Then they ask for account number and SS#. I am not late on my bill and today when I called back again they said I must be getting called in error because I was not in colletions. What in the heck is wrong with your customer service training? if this is your people calling customers in error, I am assured many others will close their account to. Stop the calls!!!!!!!!!!!!Anonymous 3/9/13 1:33PM
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I will never shop Kohl's again! I paid my balance on my account on the 02/09/13 and today I got a call from the collections dept saying my pymt was "reversed", (not returned), but reversed. They said it was something to do with my bank account number. The pymt did not show in my bank account at all, so I told them ok that I would make a pymt right then over the phone but I didn't think it was fair that I have to pay a late fee because I did pay it on the web and even had to call and have a customer service rep help me and they could not tell me what happened with my pymt from the 9th. So they told me they would do a "one time courtesy" waive of the late fee but I still had to pay the interest and a $10 charge for making the pymt over the phone!!!!! I had them transfer me to the cancellation dept as soon as we were done and I canceled that card! This was the first time I used the Kohl's website to pay the bill and thank goodness I will never have to do it again!! I hate Kohl's now and will tell all that will listen!Deb 2/19/13 8:29PM
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I found this website while looking for a contact number for AT&T. At any rate, when I saw a listing for Kohl's I felt compelled to leave this review.
In May of 2010 my father was killed in an accident. During the 24 hours he was on life support and the day we planned his funeral arrangements Kohl's contacted my other about her bill with them. Logically, I tried to assist for obvious reasons on my mother's behalf and asked them to wait a few days as well as pointed out that they were in error of what she owed entirely. I was surprised when I received a rude response, was redirected to another person and was told that only my mother could deal with the situation and that it essentially had to be dealt with right then.
Let me add a few points at this juncture.
First, my mother owed them nothing. The entire thing was a complete screwup.
Secondly, my mother pays cash for most things including the last vehicle she purchased as well as the house she just purchased.
Clearly, rather than take an understanding viewpoint and check their records someone at Kohl's was having a bad day...as if my mother wasn't when her husband of 40 plus years was killed.
Since then my mother, myself, and most of my family refuses to shop at Kohl's. It's the Wal~Mart of department stores and the customer service we received (let alone their own fact checking about their erroneous situation) wasn't bad. It was reprehensible and showed a lack of emotional intelligence that baffles me to this day.cmphillips 2/19/13 4:26AM -
I enjoy shopping at Kohl's but there are times at the store in Zanesville, Ohio that I find it hard pressed to find any employees other than at the jewelry counter or the checkout. I dislike having to wander around the store trying to find help. My other problem is that I am left-handed and for some strange reason every Kohl's store I go into, be it in GA., OH., MO. or N.Y. the credit card machines are not only unmovable, they are right up against a wall, making it near impossible for me to be able to sign on the darn thing. I have more than once gotten so frustated that I have walked out WITHOUT my purchases. I know I am not the only left-handed person that shops at Kohls and I also know that I do not shop there as often as I once did. Unless I am going specifically to Kohl's I usually do not carry much cash and mostly I shop on the spur of the moment or while just out with my friends so trust me that cuts back on any purchases I make. Please, certainly one of your well paid executives should be able to figure out a way to rectify this poblem. Thank youAnonymous 2/17/13 7:50AM
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This week I went to your Biddeford, Westbrook, Augusta & Auburn stores. Three of the four stores received outstanding customer service as well as cleanliness/organization and overall shopping experience. Once again, your Westbrook store continues to disappoint me and I really do not enjoy going there. The store dressing room was a total disaster once again on 2/5/13 & I had been there twice the week before with the same thing. The sales rep was in a hurry to go home not stating how much I had saved, etc... Why can't you simply hire more personnel and make this store more enjoyable to shop at?Anonymous 2/6/13 9:13AM
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Beware!
Kohls Advertises That They May Give You Kohls Bucks But Then If You Return Item They Will Charge You For The Kohls Bucks. They Will Subtract Your Cash And Give You More Kohls Bucks. They Are Deceptive And Act Like They Are Giving A Gift But Beware Even Though This Is Illegal They Do It Anyway.
They Do Not Have Really Anything In There Store Of Value. Everything Appears To Be Like Seconds. Sorta Like A Outlet.
Everything I Usually Bought I Returned Because Of Poor Quality.
There Jewery Is Horrible And They Jack Up The Orig Price And Then Put It On Sale And You Think You Got A Great Deal But It Was Poor Quality To Begin With. Go To Costco For Jewelry. It Is Good Quality And A Great Price.ALLY 1/15/13 8:23AM -
Your paperless statements delivery system sucks. I was charged two late fees even though I never received notification. Although the late fees were removed, I still have to pay the interest charge but worst of all, it has been reported to the credit bureau, which now I have to clean up!NO MORE KOHLS! 1/8/13 1:45PM
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I had signed up to receive paperless statements. Last time I received one was in August. I made two small purchases in October that I forgot about. Next time I got an online statement in December said I had 2 late fees adding up to $60 which exceeded the original mpurchase amount!
The first rep I talked to was RUDE!! I later found out that she noted on my account that I was outright refusing to pay!! I am waiting for my zero balance statement before I close the account.
This was not the first time I was charged a late fee. I am fed up!!nomorekohsl 1/8/13 1:41PM -
Charge card customer service is just plain awful. I was late one day on payment. The bill was actually for a Sunday - which I did mention to the rep, that is not a day I expect bills to be due since it is not a banking or mail service day but according to the rep "every day is a business day for us." Well, isn't that SPECIAL? So I did notice the bill Monday am and paid via their own online billpay. So they should have the funds quicker than if I had mailed it. I called customer service to ask for the late fee to not be applied. I was offered 1/2 off the fee but not to remove the fee. Now, it wasn't what they said but it was HOW they said it. They got me so enraged by how disinterested they were in listening to me, the customer. I have been a cardholder for many years, have paid in full and ontime for many years. "Is this the best you can do?" I asked and you would think I was a complete deadbeat for the way they spoke to me. They could care less. I said well then I want to cancel my account. They spoke over me, going through the spheel about "losing MVC and not receiving coupons...." and rudely ran through their script. Seriously spoke over me for about 2 minutes straight. They then cancelled the card and there were no apologies, nothing. No other card would have been that rude. Frankly, it was not the fee itself that caused me to cancel, it was how they treated this customer like I was dirt. I shop alot at Kohl's and at some point, I think they are going to have to start caring about the people who are helping their bottom line. I have lots of options.KOHLSSUCKS 1/7/13 12:37PM
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I returned a defective item to your store in Forest Hill, MD. I did not want to exchange the item because we experienced the item was a piece of junk. I wanted to by a better coffee maker from your store, but since we used Kohl's cash when we bought the first item, you were unwilling to apply the cash to the xchange purchase upgrade. I will be glad to purchase my items elsewhere from now on.Anonymous 1/7/13 10:28AM
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I paid my bill via billpay on my Wells Fargo account on the 12th (my bill is due the 18th) It posted to my account on the 18th, but I got a late fee, because they claim they didn't get it til the 19th. I called customer service, and the lady said that it was Wells Fargo's issue "they say they pay them on time, but they don't." Interesting. I pay all of my bills online, yet Kohls is the ONLY one I have EVER had an issue with. She claimed to reverse the fee, but I have NEVER dealt with such a rude custimer service rep before! I have been a customer for 10 years, give me some repect!Anonymous 12/29/12 11:16AM
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Very unsatisfied with the Kohls customer service thru their 1-800-564-5740 number. These people are so rude and dont answer the questions you are asking them and they tell you when you have to make a payment or not. I have not been receiving my statements and they had nothing to say about that.Just very unsatisfied with the service they provide to customers. Horrible attitute. Shop somewhere else.Mary 12/5/12 10:23AM
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To Whom It May Concern:
I seems to have some problem with Kohl's e mail. When I try to place my order with Kohl's & I used the wrong password to many time, they locked me. When I asked for a tempory password, they told me they send it to me which I never received. I've call them serveral time & they keep telling me they did send it to me. All this started on Saturday Morning & now it Sunday night to this day I still can't open my account. I would really appreicate it you could solved this problem since I do alots of on line order specially now the holiday is coming up. Also I just spoke to Johnny who was very helpful & he told me he try to send my my cash back on line 3 times and I didn't get it.
Thank you for taking the time to read this & please don't hesistate to contact me if you need to.
J. ClarkJanetann51 10/21/12 6:26PM -
RE: Checking out at Kohls
Whenever I check out at Kohls and there are two cashiers in the same line, i never know whether there is one line or two. I stand there and wait in one line and someone will come up and go to the front cashier. It seems like they are cutting in line. Please put signs up to indicate 'Please form one line' or 'Two separate lines'. At christmas time, there is just one long line and I think that is better and fair to all. Also, the new price displays are dark and hard to see. The old paper ones are better.Anonymous 10/12/12 1:46PM -
Kohls is charging you late fee, with out even send you a Statement before to let you pay in time( I am not paperless customer).Bialy1101 10/1/12 3:09PM
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When making a return on a purchase that earned Kohl's Cash, the amount of your refund will be reduced by the FACE VALUE of KOHL'S CASH certificate earned. Which may not be the same as the ACTUAL VALUE of the Kohls Cash at the time you redeem it (if using a percent off coupon). This is because, at time of purchase, they apply the Kohls Cash BEFORE applying the percent off savings. A $10 Kohls Cash is actually only worth $8 when redeemed using a 20% off coupon.
So when making a return on a purchase that earned Kohl's Cash, the $10 is deducted from you rather than the actual $8. You end up paying the $2 more than if you never earned and used the Kohls Cash in the first place.BridgeWalker 9/18/12 2:10PM -
Kohls charge what a joke to try to pay your bill online.. you sign up then it wont take the pass work had to change it 3 x .then I get fed up and go to the store to pay bill and the only way is by check or cash? what the hell can you make it any more difficult. then I changed my due date and was informed that the change wont go in for a few statements. So the next month paid on old date and was charged 35 for not paying on the new changed pay date... I will now pay off my card and stop shopping at kohls what a bunch of crap ! check your statements folks!Napa 8/30/12 10:46AM
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Kohl's store Martin Blvd Middle river, Md 21220. The jewelry Rep and the Manager of store had no knowledge to replace watch band.
This is very poor customer service. I guess
Kohl's doesn't need customers. There were two individuals beside myself requesting service for watches. Where is trained staff
and customer service. Kohl's use to provide top service.
Eleanor Sue Ellis 410-391-6172fjdlese@comcast.net 8/18/12 11:48AM -
Kohl's charge is a scam...CUSTOMER BEWARE!
If you pay your bill on-line, you had better check your account regularly. I pay my bills 10-15 days before the due dates. I was charged a late fee of $25.00 I questioned customer service about the charge and Lakorcia operator #231 told me that the payment did not post until the 13th of July...Note: paid it on the 7th of July with a confirmation number provided and the debit cleared my bank as well. I asked the associate to reverse the $25.00 fee, she tells me that I need to fax a copy of my bank statment to Kohl's. I am considering filing a report with the Fair Credit Reporting Act and BBB I have also closed my account and will never step foot inside a Kohl's Department store ever again. After talking with my mom this evening about the Kohl's suprise, she tells me the same thing happened to her except she didnt check her account and Kohl's charged her a late fee in fact it multiplied to over $250.00 in late fees and went to collections. This store is a scam and should be shut down for bad business practices.Bad Business Kohl's 7/18/12 6:55AM -
The call centers for the Kohls charge is the issue. They are overseas, left me on hold for over 25 minutes, then told me I was only on hold for 10 minutes and that I was a liar. Asked for supervisor but I am pretty sure that the same guy (Pedro or Pablo was his name - I do not recall which) just pretended to be his supervisor 25+ minutes later. He was very rude and was not able to help me with a technical issue on their site. I have been a cardmember for nearly 10 years and am on the verge of cancelling because of this experience again.Anonymous 4/26/12 11:31PM
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we would like to let you know how much we appreciated BOB from you Home bedding dept. He went the extra nine yards for us and was so corteous and helpful. Outstanding employee. Thank you Bob Oviedo, Florida Kohl's.Anonymous 3/7/13 3:26PM
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k0hls is my number one store for my shopping, the children and grandchildren and any gifts i must buy, my husband says i live there he is just about right all the clerks know me and are so fvriendly,Anonymous 1/15/13 2:37PM
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I was on a mission to shop for our 4 granddaughters and shopped at the Kohl's #678 in Cottage Grove MN.
I want to say three cheers to Dan, and Jolynn for all your help you had given me. You understood my needs and really made my shopping experience wonderful.
Thanks to Dan & Jolynn for all your awesome help and making me one happy customer. I rate Dan & Jolynn a 10. Thanks again!
Happy Cottage Grove, MN CustomerHappy CG 12/1/12 4:38PM -
Khols is one of the best places to shop. Customer service is great. Prices are resonable and they provide many discount offers, coupons that are not limited to specific items like Macys. You get a discount card or $10.00 Khols cash & you can use it towards any purchase. Purchases in store or online. If you have to return any items they will refund/ credit your acct for purchase no questions asked. Great place to shop!!sunshine 11/19/12 7:00AM
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I was just at your Brookfield store (124th & North) and wanted to let you know that it was a great shopping trip. Especially with the wonderful customer service I experienced from Peter S., Kathy B., and Debra J. I do or do not frequent a store based approximately 75% on how I am treated by the store employees. You are getting better and better at servicing your customers.
Congratulations !
With that said, corporate was touring the store. They obviously had no concern for customers as they were clogging a good portion of the aisles and didn't move for any customers. Especially Group #3. Maybe they should have a refreshed course in customer service.Anonymous 9/13/12 11:33AM -
I really love my Plainfield, Indiana Kohl's. I hear that the store manager there is leaving to go to another company. That makes me very sad. She was a very nice lady.Eloise 8/2/12 1:03PM
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Shopped at your Clifton, NJ store #0541 today and again it was a great experience. Returned an item and dealt with Georgette and Melinda. Shopped and was helped by Johanny and of course was greeted by Bhavesh and Geovanny. What a great bunch of employees, always there to help you with a smile. I shop here quite often. It's my favorite store.jackie 3/9/12 11:58AM
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I took their survey in which all of my opinions were favorable, except I intended to make a comment as to why I had one complaint, but the survey ended before they allowed a place to make a comment.
My complaint was that 4 out of 5 times that I ask for a "gift receipt" I realize after I get home that they did not provide one. The last case was the purchase of a very expensive men's cross necklace.Anonymous 12/4/11 12:47PM -
While at the Lynwood WA store there was some confusion about the sale price of an item we were buying. We were helped very competantly and left very satisfied with the help we received from the salesperson "Gigi"Anonymous 7/24/11 6:29PM
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ok I went to Kohls in san valley today, the service and the prices were great but theres one problem it was very hot in there, they didn't have air conditioning. That was just redicilous I left my stuff and left because I was sweating I couldn't take it no more. I think that's just redicilous that a company like Kohls doesn't have air conditioning because even Target ,Walmart...... have it!
Anonymous 7/21/12 5:02PM
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Kohl's Selects Interactive Intelligence Cloud Communications Solution “Kohl's is well known for its world-class customer service,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “We're honored that they've chosen us as their partner as they move a part of their business to the cloud. We take that ... Kohl's Staff Is Helpless When Gift Card System Goes Down One of the most important factors in determining whether a retailer provides quality customer service is how it handles unexpected problems. Unfortunately for one Consumerist reader, no one at Kohl's seemed willing to do any creative thinking when the ... Kohl's Opens Nine New Stores - Analyst Blog Kohl's new stores are well-designed and provide a number of features including updated checkout stations, newly designed shopping carts and strollers, larger customer service area, Wi-Fi, upgraded fitting rooms and many more. Eight of the new stores ... |
