LA Fitness Customer Service

User Reviews, Ratings and Comments

LA Fitness customer service is ranked #771 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.89 out of a possible 200 based upon 972 ratings. This score rates LA Fitness customer service and customer support as Terrible.

NEGATIVE Comments

942 Negative Comments out of 972 Total Comments is 96.91%.

POSITIVE Comments

30 Positive Comments out of 972 Total Comments is 3.09%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • LA Fitness

    Customer Service Scoreboard

    • 24.89 Overall Rating
      (out of 200 possible)
    • 942 negative comments (96.91%)
    • 30 positive comments (3.09%)
    • 13 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 2.5 Friendliness
    • 2.7 Product Knowledge

Add your review!

Posted by Monica


I just joined the old national LA Fitness location. This picture is from the jacuzzi it's nasty and has fungus all over it. The pool looks the same and that's not healthy for sanitary for humans. All the weights have rust on it and most machines are out of order. $50 a month for a dirty facility is outrageous.

Posted by Vintage Hooper


The L.A Fitness off of Okeechobee and Military Trail in West Palm Beach Florida basketball court has been closed for over a month supposedly due to A/C repairs. Now I know it doesn't take a repairman a month to be called out and I'm starting to think there is something more to this, maybe it's racially driven! You can't get a straight timeline on when that part of the facility will be available again and as a paying member this is way pass unacceptable! Please clarify when the basketball court will be available with a hard date set!

Posted by Anonymous


The last two times I have gone to play racquetball the air conditioning has been turn off. I joined the club to play racquetball in the air conditioning.. it needs to be on!

Posted by Anonymous


I joined LA Fitness on June 28, 2023 and on July 3, 2023. I signed up for personal training. From the very beginning I had difficulty scheduling training and having the trainer show up for the training sessions. For two months no trainer was available to schedule or the trainer didn't so up for the training or I would be told that the trainer I was supposed to work with was fired. I August I spoke to the lead trainer and told him that I was cancelling my trainer contract because LA Fitness was not abiding by the contract that existed between LA Fitness and myself. However, LA Fitness continued to bill me for the training. I cancelled my debit card and filed a dispute with my bank, but LA Fitness is still trying to collect on services that LA Fitness did not provide. How do I stop their harassment?

Posted by Alexandra


I signed up for a personal training contract and was ensured by their sales rep that it is month to month, and I can cancel if it is not the right move for me. The contract allows 3 days to cancel, yet the sales rep assigned me to a trainer that was not available for 3 weeks after signing up; therefore, I could not evaluate. Now I am selling my house and moving to a location and no LA Fitness is within 20 miles of my new home. THEY REFUSE TO CANCEL the contract! Saying that Virginia does not have a relocation clause, and I can buy my contract out and pay 50% of the remaining contract. I don't understand how a company can do business like this - the most unethical business strategy I have ever encountered. SYAY AWAY FROM LA Fitness. I am not the only one they misled and cheated.

Posted by Upsetcusty


While it's a good gym for equipment and diversity. Some of the employees can be very rude towards different ethic groups. Will only speak or acknowledge a few. Only exude good customer service to fair skinned women and ignore everybody else with no contact. Making for an unpleasant environment that's not very friendly.

Posted by Anonymous


The company closed down my gym and now they have taken a swim lane away from the gym I have been forced to go to....I will not be renewing my membership and will likely cancel it . Oakland County, Michigan has only two gyms while the neighboring Macomb county has a least FOUR!!!. Does the company not want Oakland County members? They sure don't want any from northern Oakland County. Oh abd Oakland County is far more populated. And why is the women's sauna closed until further notice? Like how long is that?

Posted by Anonymous


They don't have adequate space for floor exercises/stretching! The kick you out of these spaces, because these are additional pay areas. This increases chance of injury because of cold /tight muscles. Feel like quitting the gym

Posted by Anonymous


LA Fitness Beltway & West Rd. Houston TX.Jersey Village. The machines take for ever to be fixed. The jacuzzi, needs to be cleaned at night when no one is there. It's always dirty and meldew everywhere. The Sauna control has been broken forever, also needs to be cleaned at the end of the night, not when people want to use it. Both machines for calf exercises need to be fixed. The one has been broke for so long. The other one eventually broke too.

Posted by AB


After my son got screwed by local Fort!yers club, he was forced to relocate out of Fort Myers as he was a Hurricane Ian victim, he relocated elsewhere in Florida where the closest club is 45 minutes away. My son requested his membership be canceled but customer service said best they could do is cancel for a $585 fee. WOW see how LaFitness takes care of those that live in the communities they serve. The CEO, CIO, EXEC.VP AND VP OF MARKETING was contacted none responded except on who said contact customer service. They all blew me off.
In August a membership and personal trainer program was signed up for at the a Fort Myers Gulf Stream center location. All payments were paid on time. As a result of hurricane Ian my son was forced to relocate, limited housing in Fort Myers and his job provided him a position elsewhere in the state. The closet Lafitness is 45 minute one way. So my son asked LaFitness to cancel his contract as not due to his fault but due to a Natural disaster he had to relocate. Lafitness refused and made him pay $585 to cancel his contract. Lafitness has no compassion for someone who was effected by a natural disaster. He was paid up to date.

LaFitness is a terrible non compassionate company, all they cared about was getting their piece of money. Plus when the local club was contacted "Dominic" said was he signed a contract and had to pay, when I asked for his supervisor he provided her name Tamara **, when we asked for her contact info he said he didn't have it and told me to calm the ** down and hung up. The customer service is disgusting. They should refund the $585 it cost my son to buy out of a contract he couldn't use as closest club was too far away. Don't go there.

Posted by GT


To: Whom It May Concern
LA Fitness Customer Service
Date: Sept. 12, 2022
Re: Escondido manager Melissa Dummer

In conversation with club manager Melissa Dummer, I asked why pool rules were not posted to avoid members violating accepted procedure. Melissa replied, "It's up to corporate. It's NOT my job.''
To follow up, I asked Melissa if she ever has suggested the idea or might do so, and she replied, "It's NOT my job to make suggestions to corporate.''
Club trainer William witnessed the conversation. He said he saw an argument between two parties. When asked if Melissa did anything to defuse the argument, he could NOT say that she did.
Matters infrared after another member tried to force himself into the occupied narrow middle lane. The lady occupant indicated that the lane was meant for one swimmer only. When he disputed this, I reiterated the policy as correctly stated by the women.
This member then contended that he had rights to the side lane that I occupied since he was near the pool by not ready to swim when I entered the lane. Furthermore, he raised this issue only after being denied the middle lane and substantially after I began swimming. If a member isn't ready to swim and isn't in the water, then the lane is open and NOT reserved. So I entered the lane without a any comment otherwise at the time.
This member raised his voice at me and summoned management. In course of the matters, he called me a jackass and later threatened me as seen by Melissa. Never did I used such language or action in regard to him. When Melissa explained the rules, I did indicate that I was correct. Melissa called the actions of both parties childish. Such insults only escalated matters, not helping. Further, who is she to judge, when one party becomes extreme, but not the other? That's definitely NOT her job.
Melissa first accepted his version of events and didn't heed the request of the polite woman swimmer to simply let matters quiet down. Instead, Melissa told both swimmers to leave the pool, and in recognition of her managerial impotence, neither did. Later, Melissa indicated that a person may call authorities when threatened, but it's NOT her job. By this statement, she denied any effort on her part to provide a safe environment.
In the subsequent discussion at the front desk, Melissa quickly offered the corporate phone number and gave her name as if she had impunity with corporate management. She didn't said, "I understand your concern, but here's by take...'' Not once did she attempt to value my input, which is the sign of good manager, not Melissa in this case.
One would hope corporate seeks input from local managers about member concerns. William said there is frequent contact with corporate, but then again, Melissa said it's NOT her job to convey input.
Here's hoping LA Fitness values it members. Certainly, Melissa doesn't. After all, based on her attitude, that's NOT her job.
I look forward to your prompt reply.

Posted by SSS


LA Fitness business is run by scammers. There is no full disclosure when they sign you up, their trainers just tell you how to use the machines and log it into a cheap notebook that they gym provides. Run as fast as you can from this business, there are scores of local gyms that have great trainers as well as customer friendly policies where the consumer is not left feeling robbed. LA Fitness is a bunch of robbers running the show.

Posted by Anonymous


The L.A Fitness in Mississauga, Ontario Canada on VegaBlvd..

That gym is a total disaster garbage all over , and no one picking up, weights all over the place...Plus I caught a guy urinating in the locker room.. I told front desk, and management they said not my problem.... That's why I left ...

Posted by Anonymous


The whirlpool at LA fitness, College Park-Old National Hwy, is very filthy with dirt, grease buildup on the side walls. It's very unsanitary and can cause many viral and bacteria outbreaks. The front desk stated that the maintenance company cleans only once per 7 days. That's a No-Go.

Posted by Anonymous


Pool in Laveen always cloudy we are told it has to do with the heating element. Do I BELIEVE that The pool is DOWN more than UP

Posted by Denise


Hello LA

I use the LA Fitness in Greenbelt MD, I been a Member since 2021. I join the gym cause of the pool and sauna. I feel the staff could do better with keep sauna and the bathroom clean. The bathroom is always nasty, the floors, toilets and sinks are always nasty. I hope this can be fixed. Thank you and have a great day!

Posted by k


The Farmingdale, NY gym has only one working stair master at a time. They refuse to get new stair masters at this gym. They also refuse to fix the broken ones that are there.

Posted by Mike


To whom it may concern,

Please kindly read below story of the experience and be advised I will publish this experience as review for LA Fitness in any where across the usa so people can judge and make proper decision , as staff are important pictures to represent any company;

I After being about 4 yrs member of la fitness at road to six flags at Arlington tx,took a guest who is member of fitness connections in Dallas Texas,to my home gym at road to six flags in Arlington Texas .
Upon arriving to the gym we had to wait as no one was attending the front desk till a girl came,After introducing myself and my guest a very rude front desk girl who latter introduced herself as a manger (probably younger than 25 yrs old),told me that I dont have a guest privilege which is $20 east xtra per month and I cant take a guest.
I told her I am a signature member and my family pays about $90 per month and after 4 yrs this is my first guest I ever took with me,and I always get emails from la fitness to encourage taking guest for free trial (which is a way to gain new members),and this gym is my home gym.
She told me NO rules are rules.I told her go head and *** cancel my membership and she called another new girl (as I am at this gym for almost 4 yrs,I saw her being trained and worked there for last 2 or 3 months as sales rep),who turned out being completely a B and instead of helping to gain a potential customer (my guess),she encouraged me to cancel because la fitness dont care but rules are rules.latter I asked her name and she was introduced as Amaya.
I used to be a GM 20 yrs ago in fitness industry and I absolutely believe this is not the policy of la fitness.
The argument escalated and they called the personnel trainer I guess in management by the name of James.
I showed him the emails I get from la fitness encouraging to take guest for free trial and he was super nice and helpful.also showed him a free pass which is published on la fitness website but these staff didn't honor it and gave me so much headache.
James helped my guest to get the guest registration through the app.then he asked the rude girl Amaya to process the guest pass but SHE DECLINED!
I guess she thought my guest is upset with the greeting and she didnt see a potential.James asked another girl to process the guest pass and my guest was allowed to use the facility after all these dramas!
Lifetime fitness is about 10 mins from me and with $79 compared to $49 I d pay ,I d get more respect and I always go to their facility with my friend.
Does it worth to stay with la fitness for $30 a month if la fitness treatment to value the customers like this.
I d like to be contacted by the management and if this is not Addressed probably cancel my family membership.

Posted by Customer


To begin, I have been a member of LA Fitness for over 20 years, and I have enjoyed my membership for the most part. However, I have to share this story:
My nephew had a horrible experience at the LA Fitness on Old National Hwy a few days ago. A young basketball coach invited him and some friends to LA Fitness as a guest to play basketball. They arrived at the gym before the coach. Upon arrival, they were met by Ken Alexander, the general manager, who refused to honor the guess passes because he does not make money on guest passes.

Later, the coach arrived, and he was told you couldn't use guest passes that day. Then, Ken told the coach to leave. When asked why, Ken became irate and called the police on a young man trying to do something productive for young men. Moreover, I was told that Ken cursed at the group by using such derogatory obscenities as "bit** as* ni**a" and "Ho as* (n word) ni**a!". I do believe that it was a better way for Mr. Alexander to handle this situation. Managers must realize that they are the face of the brand that they are representing. Therefore, they need to be cognizant about how they choose to address the public. Hereafter, I find it hard to fathom that a well-known brand like LA Fitness Internation would condone the use of racial slurs by their managers.

My nephew's father tried reaching out to Ken Alexander; nevertheless, Mr. Alexander retorted, "Call the Corporate!" and refuse to discuss the matter amicably with my nephew's father. Therefore, he tried calling the corporate office but was told that someone would contact him, but they never did. Also, he was given a number that rings, and them it hangs up. THE WORST CUSTOMER SERVICE EVER!

Michael

Posted by c


Supervisor John Is Extremely Rude And Very Unprofessional! After I Called Him To Freeze My Account He Still Decided To Charge Me A Whole Month Charge For Just 3 Days! Dont Join This Gym Planet Fitness Is So Much More Professional And The Staff At This Gym Are So Rude And Disrespectful!

Posted by Vinaboo50


I am so upset I meant to say I can't workout I gave them a doctor notice stating I couldn't workout. I broke my right arm and right ankle from a motorcycle accident. Last year I found out in may 2021 I wasn't able to continue to workout my bones in my arm wasn't healing and my right ankle rods and screws was broken. I gave La fitness what I was told to bring so they can stop billing for personal trainer. Today 10/28/2021 they billed me for a $135 still even tho I can't workout and told me the letter I gave them in August have to be by a MD not a PHD also it must say permanent disable even tho I am laying up with a cast they took a bone from my hip to put down on the bone in my right bottom leg that didn't grow back. I just had the surgery on 10/15/201. This is so crazy and so desperate on their behalf. I don't have no one else to contact. The personal trainer that had me sign up for this basically lied to me saying that if I gave them this day of break the contract. I guess I will see them.in court I don't work either didn't have no money to spare. I have to survive until next year when I able to get around.

Posted by Vinaboo50


I broke my rods and screws in my ankle and gave la fitness a doctor notice saying I am able to workout. Today they still billed 10/28/20201 me and laying up with a cast on just had the surgery on 10/15/2021. I have to go.to rehab and everything. I probably want be able to perform any workout until next year. I ask them why they billed me I gave them a letter from doctor. Now they tell me it has to be by a MD NOT A PHD also it has to say permanent disable. This is so crazy they going to continue to.bill me when I can't work with no personal trainer. I broke my arm with rods and screws with wasn't healing and broke my ankle rods and screws. They are that hungry for someone money..wow. I am going to take this matter to court.

Posted by Celeste Gouvea


Roxana Silva on October 20, 2021, just suffered a huge embarrassment at LA fitness, located at 1801 NE 123 Street, suite 200 in North Miami.
I am Celeste Gouvea and I have been a LA fitness member for almost 17 years and I suffered the same!
Roxana is from Peru, she just moved to Miami and she is looking for a nice gym to register herself and she asked me for help.
Before Roxana come to visit this LA Fitness center location, she carefully filled her online free pass access, and I also made a previous call and spoke to the representative called Manny Casas at this location.
Which he was very attentive and welcomed Roxane to come and try her free pass access to see if she likes the gym. Also, gently he said that we should call him when we got at the gym reception.
So, we did exactly that.
However and unfortunately, he wasn't working at this time, starting his shift at 2pm.
Well, even though she had a online registered free pass access and spoke with Manny Casas previously, a man who identified himself as a general manager called Jose Cruz, fully prohibited Roxana Silva from gym access, mentioning Covid sanitary measure restrictions to all guests!
However, at the same time, he completely contradicted himself and requested $15,00 for her free pass access!
In order to avoid more embarrassment she paid it to him and he gave her back her credit card receipt.
Curiously, Jose suddenly started to laugh at us.
Roxana and I immediately called his attention to it!
In a Completely nonsense, disrespectful and insane attitude!
What a big shame of this whole situation!
Was Jose Cruz instructed to treat and welcome future LA Fitness members and other members like this?
After Roxana experiment this humiliation and constraint, she has no intention or interest to become a new member, like anyone in the same situation!
Please, keep closer attention to Jose Cruz attitudes, his posture representing this well-established and amazing company is totally disconnected, disrespectful, contradictory and disastrous.

Posted by Kevin wright


La Fitness on E Broad St in Columbus has so many weight machines and stair master/ tred mills broke down. The pool rails and pool handicap chairs are very rusted. The hot tub has a film or dirt on the upper wall by the stairs. 3 of the rowing machines need foot straps and lubing. The men's shower room has no soap and there is always trash on the floor and counters. I went to the Gahana, Ohio club today which had no machines out of service. The one rowing machine was great the other might need a battery. This club was very professional. East Broad needs work . Some of the members are not tidy but that is not my fault.

Posted by Sd


I wouldn't recommend LA Fitness to anyone! I had a family member go in to pay on an account. The billing person they talked to told her this "new" account was so much better. It offered me less people & less locations than the 2 I had. I never signed anything & have been trying to cancel it for over a year with no luck. Their billing people are only in the gym while I'm at work, won't talk to you on the phone & they have 2 different card numbers for me so they keep pulling up my canceled account. Tell me they can't find this other account but yet they can find it to bill me for it.

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Posted by Lourdes


Happy New Year! I am a member of LA fitness in Marlton branch since 2016 (Evesham Township, NJ). I am writing to give credit to the manager of LA Fitness Marlton office, her name is Gianna C, I love doing zumba at the gym and I did that religiously until Covid-19 struck the whole world. I went to Marlton office on October 1, 2020 to cancel my membership.That's when I met Gianna C and she was so helpful and she suggested that if I want to freeze my account for six (6) months and today I called Gianna on what to do with my membership, she suggested to freeze it again for three (3) months and hopefully everything will be alright in May. Gianna C was very helpful and one being young she is very professional and very understanding. She is an asset to your business.
Thank you

Posted by Al


Received Excellent customer service from Mallery- CA members mgr who help resolve a visit issue to Chicago club. I have been a 15 yr LAF member and Mallery proactively called the Chicago club to assist me. Greatly Appreciated. Good to know loyal members have this kind of management team behind the LAF brand.

Posted by Anonymous


to whom it may concern. I'm a member at your goldenrod gym.i just wanted to say thank you for the new front desk person Leah Hanson. I'm part of the 5:00 am workout people.we all enjoy friendly greeting and good byes we see her doing things that sandy never did. but we also like that she on time.you guys might want to keep this one.the morning cruel want to thank you.she does a good job.thank you

Posted by Anonymous


I would like to commend the General Manager Valentino Reid at the new Sandy Springs GA Location. I have been a member of a view la fitness gyms and I have to say this location is by far the best. The staff is great and attentive. Valentino signed me up with the best program that suits me and my family. He was very nice and efficient. If all of your locations held a staff was like this one I think the business will continue to grow. -Happy Customer

Posted by Ali Griggs


I work in the gym industry myself and also have a membership at LA FITNRSS in Atlanta GA. I'm very aware that some gyms are slimy about cancelling memberships. When I called today to cancel my membership I was expecting the run around, etc. I was pleasantly surprised, however, buy the friendly representative, Justin. When the phone call was dropped, he actually called me back within seconds and apologized. He gave me no hassles and cancelled my membership right away. This kind of customer service is what creates raving fans. Sales representatives, especially in gyms, should be more like Justin.

Thanks Justin!
-Raving Fan-

Posted by Anonymous


New member, location need some work. Indoor tracks needs to be replaced. Does not look like it's been updated in 10 yrs. Racketball courts, walls needs a coat of paint. Staff is very pleasant. The facility should be updated. Dempster St in Niles, Il.

Posted by fralee


/la fitness at warrington is kept clean i go to aqua fit and the pool is always clean .. saturday when i arrived sasha the boy at the front desk is always so helpful the best thanks so much

Posted by BRPREMIER


I Want To Thank And Congratulate You For Having Such Good Professionals In Janitor Services, Elza And Engel, At Your Unit At 1540 State Road 436, In Winter Park Florida. These Persons Have Made A Very Good Job In Maintained That Store In Very Good Shape. Besides That They Are A Very Good People To Communicate With.
I Had A Chance To Use Another Gym (24 Hours Fitness) While Visiting My Daughter In Texas, And Could Very Well Compare The Cleanness Of Both Places. Yours Is 100% Better.

Posted by Janitor yong ladie morning staff


My name is Adriana, and I we like to comment that Secaucus NJ has a beatyfull and helpfull person. She work as Janitor in the morning. I see this yong ladie always bucy and focus in her responsabilities. She so nice with everybody and one day I have a personal problem and I am crynn and she so me and she ask me if I am ok and i said no and she tell me everything is goin to be find and she ask me if she can hug me and I said yes and that is the sweet hug i ever had. another day I vomiting and she said to me is ok i cleaned, seat down and relax. and she cleaned. I see that very nice, and also not only me she helps I so that this woman try to help every one she can help. Thank u yong ladie I never forget u.

Posted by Anonymous


Your plantation location is a new branch. We've been going there often but lately we been noticing the equipment is dirty. The racket ball court has not been clean at all dust balls everywhere. Black marks on the floor and wall. It's too bad it's not being taken care of. I've complain before and they told me it's their budget. Please try to fix this.

Your Sheridan location is very clean. They do a excellent job. They are very pleasant too. We don't go there because the plantation one is closer.
Thank you and hope you can clean your plantation location soon!

Posted by Anonymous


I would like to compliment one of your employees ,Roberta Kagno. Her body works and kick boxing classes are excellent. Each week, she does different things certainly making for fun and interesting workouts. She is very professional and her form exceptional. I have been to many gyms and she is one of the best. She is an instructor at LA Fitnes on Arizona Av in Chandler Az.You are fortunate to have her in your employment, and we are ever so lucky to have her as instructor!

Posted by Anonymous


We found one of your members keys in a parking lot which had a la fitness key tag with bar code. I called spoke with Maria. She went the extra mile, contacted youur member, gave your member my phone number. we were able to reunite him with his keys. Thank you Maria for your assistance. may you always be blessed.

Posted by Anonymous


What a great team you have at the bradenton centre. James as manager and his team have made us very welcome on our vacation from the uk. They couldn't do enough for us. The equipment is great and there's plenty of it. The centre is clean. I would recommend this gym to anyone. Thank you james and team.

Posted by Anonymous


Matt Costello, a member of your staff based in HQ , solved a problem that I had with a professional and understanding mannerism. What a great asset Matt is to LA FITNESS. If possible please thank Matt again for me , Tom Salerno,

Posted by sher


Just called corporate . Number above. Chris helped me. He was very helpful. Thank you Chris ;)

Posted by Anonymous


I had a special request and asked the Assistant General Manager Joe Gonzalez at the Coconut Creek Florida location. He was absolutely wonderful. He went over and beyond for me, and I just want LA Fitness to know. Managing hundreds of people myself, I know that we often get complaints when the smallest thing goes wrong. I also know how grateful I am when someone takes the time to say THANK YOU when things go right, so here you go! I am always looking for talent and would hire Joe in a minute. Thank you.

Posted by Anonymous


I am a 365 day member at the Bradenton florida on state road 70 I just wanted to let you know your club Manager Jameel Smith has been professional and has helped me with all my membership needs and billing changes

Posted by hman


Talked to two different reps on this line today. Both of them were VERY helpful and courteous. When I hung up the phone we had come to a decision that was mutually agreed upon and I was happy.

Definitely didn't get that level of service from the front line folks at my local club.

Posted by Betsy Kromidas


I recently joined LA Fitness and had an unfortunate accident and fractures a rib. I went back and forth with several people until I finally reached Kristen Athanas at membership support services. She was tremendously helpful to me and I wanted to let her supervisors know what a great person they have working for the.

A satisfied customer,

Betsy Kromidas

Posted by Lulu41


We always complain about customer service and L.A. Fitness but it is important to mention when something good happens like today .....
I just called the customer service number found on this site, and I was greately help by Amanda, who resolved our problem in a madder of minutes.
My husband offered me a 1 year with a personal trainer for $800, paid in full. Unfortunately, i had to have a knee surgery and couldn't continue. So we were told at the time no problem, we will transfer the remaining sessions to your husband account. Well, it was never done. Now we are two years later and so 3 weeks ago we both walked in the L.A gym and talked with the assistant manager who explained that the manager would look into it. We contacted them the following week and still nothing. So today, my husband walked in and was given the run around. So I called this number 949-255-7200 and this young lady Amanda took care of us.
So thank you Amanda for your prompt response and customer service.
We really appreciate it.
The gym n question is in Deerfield Beach, FL.
My husband Is going to use the remaininng seesion at the different location since this one doesn't care for his memebers.

Posted by Anonymous


Today, I visited your Boynton Beach, FL facility to make changes to my membership. I wanted the Corporate Office to know that "Susan", the Operations Manager is a very capable and kind person. She seems to be doing the work of two people, and she does is very well. She is a pleasant person, and I feel you are extremely lucky to have her on your staff.

Posted by Rojo522


LESSON: Send your cancelation by certified mail with return-receipt requested.

This company almost made me pay a $1,050 penalty (50% of the value of the agreement) for trying to cancel my contract.

I didn't end up liking the trainers or the gym, so I wanted to cancel the cotract after 10 days. The club insisted that I couldn't cancel my contract, despite the document clearly stating in the first line that "You have the right to cancel this contract during the first fifteen days after the contract is made" (pg. 1). After speaking with the gym manager the first time, I decided to document my intent to cancel by sending a certified letter to the gym.

After arguing with the manager (on an off) for nearly a week, I decided to call the corporate office(949) 255-7200 and complained about how I was being treated. After reading my contract and asking me to fax them a copy of the certified mail receipt (which had the manager's signature), the corporate office processed a full refund. The corporate office apologized for the location manager's behavior and even had him call me to apologize.

The manager should be ashamed, but I was ultimately pleased with how the corporate office resolved the matter. In the end, I think the certified mail receipt won the day.

Posted by Anonymous


Regional Director from the Southeast Phoenix, AZ area - Rhonda fired Kimberly a Zumba instructor today. Kimberly had emailed her friends regarding a festival at a dance studio. Yet other LA Fitness instuctors have pasted out flyers advertising outside studios classes before and after our LA Fitness zumba class. I don't feel that Kimberly did anything wrong. Yet if it's wrong and she got fired - then the others should NOT be employed at LA Fitness. Kimberly is a well liked and a terrific Zumba instuctor. I have a 3 year membership because of instuctors like Kimberly. I would hope that she could be reinstated!

Posted by caligrl


I'm a member of La Fitness in Orlando Fl.I'm pleased to say the staff at the East Colonial Center are excellent.When you open then door your welcomed with a smile and the manager Steve Anderson is very friendly.He is a great manager and keeps the facility clean.I look forward to my workouts cause I know I will be greeted froma nice manager or a friendly staff.

Posted by caligrl


Hi my name is Rebecca from OrlandoFl. Steve Anderson The Manager at your Colonial Club is a great asset to your company.He is a hard worker,and Has a great personality. He's definitely a keeper.

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Posted by anonymous


I am a new hire at one of the LA Fitness chains in the Kids Klub Department and I am very disappointed in the lack of training (little to none that I have received). Having been a stay at home Mother for 17 years, I would not leave my child there if I was a member unless things drastically change. Attendants leave the toddlers/waddlers/crawlers unattended while coloring (not minding that the kids are chewing on the crayons.) Biters are allowed even though policy says they are not. Lack of daily cleaning of toys etc. When I clean the towel is black. I am the only one who cleans the Jungle Gym areas where the kids play. Attendants eat in front of the kids in the play area. To name a few.

Posted by Anonymous


This is the saddest excuse for customer service. I've been trying to reach corporate for months. I worked at LA fitness and NEVER GOT PAID. I just want my Fing money. How is it legal for you to withhold my paycheck??????? Impossible to reach. Worst company I have ever worked for.

Posted by MEMBER


The Work Out At The Club In Hollywood Fl 5591 Sheridan St. Upside: I Like The Variety Of Machines And That It Is A Very Large Club. Downside: The Womens Locker Rooms Are Always Very Dirty,they Obviously Dont Clean The Floor, It Has Makeup Spilled On It And The Mess Has Been There For ..3 Weeks Now. The Counters Have Makeup And Stains On Them That Have Been There For A Few Days Now, Im Going To See How Long It Takes To Get Cleaned Up, I Cant Even Put Anything Down. I Have Not Brought It To The Attention Of The Mgr Because I Dont Think I Should Have To. The Female Employees Use The Facilities Too. They Dont See It?

Posted by Marie


Love LA Fitness Great place to work out with plenty of choices.
I would however like to switch to Lifetime because of only one reason. The women's sauna is virtually nonexistent as it is chronically broke down.
Is the company having financial difficulties?

Posted by Anonymous 25


So I worked for this company for a short period. I put my two weeks in like animal person does. It was a little before Christmas time that I had put my two weeks notice in. That being said I would have received my last paycheck right before Christmas, which was perfect bc I could buy Christmas gifts. When I called to see if my paycheck was there I was told no. I have a friend that also worked at the same location as me and she received her paycheck and also didn't have direct deposit as me. The manager told me that because I no longer work for the company that it will be sent to my house and corporate office will be sending it themselves. She said she called cooperate herself and they were going to mail it to me and it will take a couple of days. So I said ok. After she spoke to corporate and got off the phone with them she then asked me for my address. I didn't think anything of it. The very next day I received my paycheck in the mail. Red flag: 1. I live in Buffalo, New York, corporate office couldn't have mailed my check that fast 2. My phone number was on the outside of my paycheck, pretty sure corporate isn't unprofessional like that to write someone's phone number on the outside of there paycheck 3. There was no stamp on my paycheck, so how did it get thru the post office? So I had texted the manager of the front desk at the location I worked at and said who came to my house and dropped my paycheck off? Stayed she had no idea what I was talking about. What makes me very upset about this whole situation is, is that she had lied to me about having my paycheck and held it so I couldn't cash it knowing I needed the money. Inthinknkts very rude and unprofessional. Who would do such a thing. And I know for a fact corporate doesn't mail out the paycheck a bc my friend has tongi and pick up her last paycheck unlike what the manager told me that corporate mails your last paycheck.

Posted by Anonymous


Can your Operational Manager change your schedule without asking and say,if you cant work it they'll find someone else..

Posted by Anonymous


Hi, I teach spin at the Abington PA location, and I have been. There for 5 years since it opened, and I am still making the $15.00 and hour class. I think I should be getting compensated (merit increase) every year. You people should automatically do that

Posted by Anonymous


I need help. I worked for one of your employees,for about 3 weeks. I never received a,1099 so put note in taxes that I did not receive one from him. He reported i made 10255 in that 3 weeks. I called him at your facilities and he told me I'd have new 1099 before the 8th. I called him 3 times today but he won't call me back.i understand this is not your problem but don't believe you are where you are without having a little humanity. I am divorced. Husband left while I was in hospital having brain surgery. I have fought my way back to where i could work and get off assistance. I stopped working for him because he had us lying to callers. (Read reviews in American dream bad debt recersal) in Richardson tx. If you can help me please let me know. I do not have the 3000 the irs is trying to charge me with.

Posted by Annoyed by LA Fitness


I workout in Goodyear Arizona at an LA Fitness. I not only agree with all the complaints on this website, most of the same thing happens at this gym! I am so annoyed by machines being broken and it takes 3+ weeks to fix it!!!!! How is that showing that the customer is important???? They have 2, yes 2!!!!!!, stair masters and I is ALWAYS broken...for weeks at a time!!! How do you only have 2 stairmasters?????? there is always a wait for them, you'd think they would figure that out and put more in to satisfy the customers. I have been a member for years and only because I got a huge discount from my employer, but I might just have to go somewhere else if this continues. To top it off...this is a fairly new club. Customer service is ALWAYS horrible. My kids hate going because of the lack of entertainment in the kids care. I honestly don't know why I'm still there...it's just so close to my house!!

Posted by Anonymous


I am a Former LA Fitness employees, I don't know which one is more to blame, the company or the employees. LA Fitness puts a lot of pressure on the employees on hit there membership goals (by the way seem ridiculously higher every year). Coming from the upper management VPs down tow the Sales Persons, district Manager will put on a front with raw raw speeches about doing the right thing to get a membership, but when a Manager is doing well in "NEW MEMBERSHIPS" they will look the other way even if it "illegal" or unethical membership that are get pass through, Until it is brought to their attention. The company is full of double standards and that is the reason I personally decided to leave the organization. I believe that there is good money and bad money (blood diamond) and I will not bend my ethics for another mans gain. LA Fitness thrives on finding and hiring sales people that will do anything for a quick dollar.

Posted by Anonymous


I was an employee at LA fitness and they were very unprofessional.My interview day I waited two hours after the scheduled time for the manager to interview me.. ridiculous! Once i was hired, they didnt train me on anything, they kept saying sorry but we are so busy just re-rack weights and talk to people. I was hired as a personal training counselor, which basically mean i make people feel like they are fat, worthless and are going to die..pressure them into buying training and dont let them leave their seat until they buy it. I quit because i started to realize that the people that the only people that are made for that are A$$HOLES!! I quit and they tried to convince me to come back lol! I rather work some where else where i can treat people nicely.

Posted by Seek another Gym


I was a Personal Trainer at LA Fitness in Farmingdale, NY location from Dec-May of 2012. I was let go by the V.P. of the area who's name is Al only because one of my clients asked to have his sessions frozen. Another client who I saw once a month asked to switch trainers that same week. I train around 20 people a week and all of my clients are very happy with me. When I notified them I was fired I got nothing but support and kind words from everyone (ages 17-62 both Male and Female). Al did not bother to check to see if any other client had a complaint, which is not the case. I have text messages, phone numbers of my clients, and their names to prove it. Al took the word of one client who was upset to have to pay $15 to have his account frozen, that I was a bad trainer. Which again is not the case because this client told me how much he liked me, told his friends about me, and I believe only said what he said in the heat of the moment.

LA Fitness is a poor choice to seek employment because you are severely underpaid, bad treatment, and let go for circumstantial reasons. The company lies to it's members, staff, and does not care about anyone but themselves. They do not want to hear your complaints. They will not look to rectify a situation. This company just does not care. LA Fitness is not a good place to join. I would seek out other gyms in your areas. I think the reviews on this site and other sites supports that. I hope what i'm saying as a former employee convinces you.

Posted by Kevin Byrne


My name is Kevin Byrne and I am a former member of the Traditions La Fitness. I have been complaining to the Management of the club that the pool was not correct and in fact cloudy with a slimy coating on the pools bottom.

After many complaints I took a sample of the water and tested it to find NONE of the test were in acceptable limits according to the industry standards. I brought this information to the club manager Michelle. She was so busy defending the club and gave no notice to the test results that was in January. In face they were discarded.

I and several of the people taking the aqua fitness classes complained on a daily basis. I cancelled my membership due to the lack of action take by the club in fact I was almost hospitalized after getting a vey severe lung infection that my doctor said was from the pool.

After much discussion with my friends they assured me the conditions had improved in fact the pool seemed cleaner and the slim which was prevalent before is gone.
I decided to attend a class on Monday and by the following morning I had some cough or infection. I thought it must be in my head, I went on Wednesday and took the class it got worse. I went on Friday with a simple pool test strip and tested the pool to find a similar condition to those in January.

I again brought it again to the manager and received the same treatment as previously stated. The strip was destroyed before even looking at it. I was told that maybe I should cancelled my membership that I was the only one complaining.

My feeling is that a lot of elderly and those that have physical limitation use the pool as a low impact for of exercise and those that are extremely sensitive to the poor conditions of the water. The club in mention services the community of many elderly people.

The pool is serviced by an outside vendor and I don't understand why they would not use the information as a way to check the vendor instead they dismissed me. This is a dangerous business practice when the same industry that is there to promote health is in fact creating conditions for the opposite.



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