LA Fitness Customer Service

User Reviews, Ratings and Comments

LA Fitness customer service is ranked #464 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.86 out of a possible 200 based upon 329 ratings. This score rates LA Fitness customer service and customer support as Terrible.

NEGATIVE Comments

313 Negative Comments out of 329 Total Comments is 95.14%.

POSITIVE Comments

16 Positive Comments out of 329 Total Comments is 4.86%.

Issue Resolution

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Currently a member at LA Fitness Houston,tx 290@ Hollister. Who do you speak to about the fitness center that has had their hot tub out of order for over a month. They come up with all kind of excuses when you ask about the jets in the tub being fixed. It a shame no one seems to know what is going on with it.

Anonymous 5/13/13 5:59PM
Extremely poor customer service, with a 0% tolerance. at 7529 n clark st. as a member not being able to use the club since last April went in today to use the club but my membership has expired to try to reestablish my membership i was told by Erica that i could not use the club cuz my membership expired i was with my wife she is a member as well Erica treated me very bed very rude the only thing that she did not do is slap me, she said that i got 2 choices, either pay $49 up, or rejoin at 29.99/month plus a $250.00 joining fee.

What a way to treat a member. she did not let me work out with my wife Erica said this is it take or leave it, this is my member

ahmet 5/10/13 7:31PM
Absolutely terrible customer service. After cancelling my membership 3 different way, 3 different times they still continued to charge me and give me the run around. I followed all of their instructions, filled out the cancellation form online and mailed in their additional form (ridiculous that you can't simply cancel online to begin with). Finally was able to resolve the issue (3 months later) after calling their corporate office--of course it's not actually listed anywhere on their website, I had to find it here.

Anonymous 5/9/13 9:25AM
LA Fitness has NO Customer Service. I do not recommend doing any personal training contract with them. You get a trainer and then just when you start to get to know that trainer or start getting results they either fire the trainer, relocate the trainer, or the trainer quits because they treat their staff as poorly as they do their customers. Just spent time on the phone with a Member Services Manager (Angela) who told me there was no one above her to talk to. She has a boss but no one else would come to the phone as they will not credit my remaining 6 sessions even though I have been through 4 trainers in a year. It's a lousy $168 - you would think to keep a customer they would accommodate.

KG72 5/6/13 10:49AM
My complaint is about the LA Fitness in Lewisville, TX. I recently applied for a job there. When the general manager called me to ask me to come in for an interview, I missed the call. He didn't bother to even leave a voicemail. Regardless, I called the number back and he asks if I was still interested in a position there and he didn't even bother to tell me what company he was with. How am I supposed to know who called me if it's just a random number? Also, during the whole conversation I had to keep asking him to repeat himself since he was mumbling and talking under his breath the whole time. I set up an interview nonetheless.

When I got there no one bothered to greet me. I had to walk back and find someone to ask if the manager was available yet. After waiting 20 mins, the assistant manager said he would start talking with me while we waiting for general manager. The assistant manager was friendly enough though not very helpful. He stated that he had started with the company a month and a half ago and already got promoted to assistant. I found that odd since he didn't seem like management material by how he acted with me. After about thirty mins talking in circles with him, Luis, the GM, decided to make an appearance.

I had to walk to a diff desk where he was sitting. Immediately he striked me as your typical buff guy who thinks he's the cats meow. I would ask a question and he would literally laugh at me for a good few seconds before answering me. The whole interview with him, he was constantly busy doing something else. I would be speaking to him and he'd me messing with the credit card machine on the table, just one example.

Then, while I was mid conversation, he stopped and said, how about you call me at one tomorrow and we'll go from there.

Overall, it was a terrible experience. Not only would I never want to work there, he also lost any potential business from me.

So, look out for Luis the GM if you live here in Lewisville and give him a taste of his own medicine!

Katb 5/2/13 3:30PM
There is no customer service at any of their locations... They just hire warm bodies to make sure your membership has been paid...Ask any one of them to fix anything... They can't. Ask anyone of them to notice what needs to be fixed or what does not look right..
They can't. Too bad people only keep their memberships because there is not another fitness center with a pool in Snellville, GA. If there was another company that had a pool LA Fitness in Snellville, GA would have to close down,

Anonymous 5/2/13 12:07PM
Congratulations to LA Fitness for having the least empowered management staff in the U.S. When it comes to poor service, zero personality, and attitude of indifference, you guys are the best.

Matt 4/30/13 1:59PM
My comments are about the Fitness center at 121St & Cicero Ave in Alsip, Il First and foremost is about the appearance of the floor, Torn/worn moldy carpeting, I have asthma and mold allergy. Sometimes just walking into the Mens' locker room my asthma starts acting up I have to take extra medication. It's good to see that you are taking positive steps to try a clean the shower area of the mold between the cracks of the walls and ceiling. Personally I think that for health reasons that the carpeting should be torn up and replaced with non slip tiling. I believe this is a serious health problem especially when the attendant sprays something to try and kill the mold/odor. Almost thought of turning this over to the Alsip Health Dept. Al Janowski

Anonymous 4/29/13 12:52PM
I have been teaching spinning for 16 years, the last 6 at LA Fit in Wyomissing Pa. A few weeks ago , there was a notice in the spin room that stated they were going to pull the ipod connection out of the stereo unit because they want the instructors to use their canned spin music. First of all canned spin music is horrible. I make my own classes up. I use strictly rock. Many times when I finished a class, people would come up to me and tell they could believe how fast the time went because the class flowed so well and how much they enjoyed the music. I have 16 years putting classes together with my customers in mind to give them the best experience and work out possible. I don't play the kind of music they want us to play. When I confronted the Aerobic Supervisor?? She said well that's the policy. I told her you are stifling the creativeness and personality of your instructors. She didn't care and had no answers for my questions (corporate puppet). She took one class and had never put together a class. Need less to say they relieved me of my classes because I wouldn't follow the policy. Well weeks later they still haven't enforced this rediculous policy. I found out nobody in LA Fit enforces the policy even though they quote it. They have no clue when it comes to customer service and treat employees like dirt. How can the Corp idiots make a policy like that without discussing it with the people in the trenches. Corporate Arrogence I Guess. How about Corporate jackasses! I hope they flounder and go out of business.

hess31 4/29/13 10:06AM
I've been paying for LA Fitness membership for years.. I also pay for
my wife and daughter.
I pay a little over $70 a month for The two memberships and the kids club.
I've become accustomed to the poor customer service LA Fitness offers...
I Enjoy a short 20 minute to 40 minute work out.
I have Clocks in my home. I have a Clock in the car. I have a Clock
on my cell phone. There are Clocks on the walls in LA Fitness.
I know what the Club Hours are..
The Front desk people always love to ask me "Do you know what time it
is?" Of course I know what time it is. Why do they need to ask me if
I know what time it is? Are they trying to detour me from working out?
I find it very rude!

sometimes when they are not quite so rude... they inform me "the club
closes at 8" "the club closes at 11"
"the kids club closes at 12" "you have 45 minutes" Thank you I know
what time it is I know when you close.. and I plan on going home
before you close!

at least sometimes they are just informing me rather than Insulting
my intelligence "DO YOU KNOW WHAT TIME IT IS!?"

Today, Sunday, April 28th, 2013,

I was visiting my grandmother in Allen, Texas. My wife and daughter
stayed home with my grandmother. I Left my grandmother's home in Allen
just a little after 7:00PM CDT I arrived at LA Fitness 6101 K AVE
PLANO, TX 75074. The guy at the front desk who he claimed was the
Sales Manager and his first name is supposedly Joe? another employee
referred to him by Joe.

"Joe the sales manager" informs me when I walk in the club "just so
you know you only have 30 minutes we close at 8:00." I replied "I
know." scanned my LA Fitness tag 5837516 and proceeded to the locker
room. I was in the middle of changing when "Joe the sales manager"
interrupts me so he can hassle me for my La Fitness Key Tag 5837516.
He takes a picture of it with his cell phone then hands the Key Tag
back to me. Before I handed the key tag to Joe I let him know "The gym
closes at 8:00 so if you're gonna hassle me for my key tag after I
already checked in and interrupted my 30 minute workout.. then don't
come hassle me again to leave when I am finishing up my shower and it
happens to be 8:02 PM. Joe said he wouldn't hassle me anymore.

I then go on to swim a couple laps in the swimming pool. Next I hop in
the sauna room to sweat a little. Keep in mind while you work out...
or swim...and afterwards step in the Sauna... Your blood pressure is
elevated... I was perfectly relaxed enjoying my time sitting in the
hot sauna when another LA Fitness Employee comes inside the sauna
where I am listening to music on my headphones. I take the headphones
out of my ears so I can hear what this guy is bothering me about. He
tells me Joe needs to see me at the front desk. I replied "Tell Joe to
come see me if he needs to talk to me it's 7:53 and I only have 7
Minutes left." The Employee said "No I need you to come to the front"
I replied again "Joe already hassled me once and said he wouldn't
hassle me again. If he wants to talk to me tell him to come see me."
By this time my arms felt like there was electricity running through
them. I was pretty outraged by the harassment I was receiving. I
decide it is time to hop out of the sauna and take a quick shower.

After drying off and getting dressed I walked back into the main area
of the gym to leave. The employee who bothered me in the sauna yelled
over to Joe "here he comes!" I was bothered by this too so I walked
over to Joe's desk and asked him for some credentials. He replied "I
don't have to show you anything" I said back "Well tell me your first
and last name Joe" He replied "I don't have to tell you anything" He
then went on to tell me I was stealing some ladies membership and that
he was going to call the police. I replied back "Whose membership am I
stealing? My wife's? I pay for that membership as I do mine and my
daughters..Call the police if you want so they can see what kind of
business you are running and I will have more reason to complain about
harassment to the corporate office when I call tomorrow."

I walked outside the club entered my car and the second I left the
parking lot I had two PLANO Police Department SUVs pull me over to add
to all my harassment and trauma id already received. Luckily the
Officers were kind and patient they took my LA Fitness Key Tag 5837516
and went back to the gym with it while they delayed me from the rest
of my evening. Finally after being interrogated and asked to have my
car searched the Plano Police Officers said they couldn't see anything
wrong and said they were sorry to bother me.

Officer Miles Badge #1707 scribbled on a piece of paper this number
for me 13 - 76806

Officer Miles said there wouldn't be a report but this is some kind of
reference number in case all the above needs to be verified by the
Police

I got on the internet after I got home to look for LA Fitness
Corporate phone number and found 10000s of customer complaints about
the Company. Including this suggestive sex lawsuit
http://dfw.cbslocal.com/2013/02/02/sexually-suggestive-exercises-center-of-la-fitness-lawsuit/
at another Plano Tx La Fitness.

What is wrong with this company??? What ever happened to Customer Service???

Who Hired this "Joe" Sales manager??? I would be embarresed to have
him as an employee of my company.

Is there retribution for LA Fitness and Employees of LA Fitness???

lafitnessishorrible 4/29/13 1:38AM
I agree with the other negative comments posted about LA Fitness?.And on top of all that all they want is your money..

What a pressure sell and I didn't realize it until it was too late". I RECOMMEND/SUGGEST THAT YOU INVESTIGATE ANY AND ALL OTHER AVAILABLE FITNESS CENTERS BEFORE YOU SIGN ANY CONTRACT DOCUMENTS WITH LA FITNESS". I cannot wait for my 1 year to be up - I will not be going back there:. I am a senior citizen who wants to regain my strength and fitness and LA Fitness caters to LUNKS?.

The "trainer" they gave me is a 23 year old jock..

It is not working out very well and she tries to assign me activities that would actually cause injuries?.I am 100% dissatisfied.

jhbarters 4/27/13 7:52AM
I have been a member of LA Fitness for over 5 years. With my membership I have actively participated with the personal training group. My initial experience was not very positive, as I was shifted to different personal trainers, as the turnaround was significant. However over the past several years I have seem marked improvement as I have now been working with a particular personal trainer for over 2 years. HOWEVER, for some reason, there was a decision to "lay off" trainers based upon the number of hours worked. THIS IS CRAZY!!! I am now struggling to even get a personal trainer that will work into my schedule. When I called, I was informed there were no openings based upon my hours of availability!!! I am struggling to event get ahold of the manager, who does not seem to ever be available. Some Customer Service is a lacking, as the customers should not be the ones holding the "bag".If a decision is made to lay off personal trainers, further considerations need to be address based upon current availability of trainers with each particular club individually.

Anonymous 4/26/13 5:16PM
I would NEVER join LA Fitness again and i will make sure that everyone knows they are NOT about health and wellbeing as their PRO RESULTS personal training suggests. My husband lost his job after 11 years. I have been paying $600 a month in personal training. Because he lost his job we cant afford the fees.

I asked them to renegotiate the contract and to try and work with me and do $300 a month and double the length of the contract. This falls on deaf ears. So much for caring for peoples health. This company will make you struggle and dont give a hoot. ITS ALL ABOUT MONEY FOR THIS GROUP!!!

Milleigh 4/23/13 4:56PM
I joined the La Fitness Signature club in Ballard, WA before construction was done. I paid way to much but($49), I was ok with it because of the pool and spin classes. Then they took over the memberships for a local gym that closed. All these membership that were transferred over were $6-12/month. I was still ok with it since I had the membership with unlimited guest privalages. I paid my bill perfectly until I unfortunately had my identity stolen and all my bank accounts, creditcards, paypal, etc were frozen while investigating fraud. Meanwhile, LA Fitness cancelled my membership because I didn't pay them. Thats understandable, so did numerous other accounts, including my health insurance. Sidenote, Identity Theft Sucks!!!!! Once, I called to explain my situation, I was certain that they would understand and would love to reinstate my membership. OHHH NOOOOO. This place is a joke! Employees making up titles, making up rules, lying, employees pretending to be corporate associates. I just don't understand why employees would rather NOT make it work than be a hero and make something work for once. WHY do they enjoy telling all the reasons they cant help you???? I would think it would be incredibly more fun to be at work as a customers advocate instead of an idiot!!!!!!

dismayed and angry 4/17/13 3:06PM
I have been going to la fitness in Yonkers ridgehill I got a few female friends to join with me and just yesterday my sister. We were all working out as friends do and definitely not training eachother. When one of the women that worked there explained to us that working out together is against their rules that corporate has created this rule that we look like we're training eachother. The reason this rule came about is because it is money being taken away from their own trainers. They want to charge ridiculous membership fees and trainer fees and expect every one to have trainers? This is freaking ridiculous. If you ask me the ass hole that invented this rule I was told their corporate manager eliah has something to do with this. Is dumb because a successful business is run on quality affordability integrity respect and on making their customers and employees happy I hear employees complain about the over bearing demands asked of them by corporate. Hello keep this up and your business will turn to crap. I wish they would do an under cover boss show on this company because the corporate folks only see money and don't seem to care the event of their rules and demands I was told we can get our membership revoked if we keep working out together last time I checked friends should be allowed to workout together and that the reason their trainers don't make money is because of the outrageous prices

liz 4/16/13 8:43PM
I have been a member of Urban Active (in Lexington, KY @Palomar Centre), recently bought by LA Fitness for years. Since the buy out I've never been more dissatisfied. I have complained that one of the managers, Ethan, is usually drunk while working and brags about it as much as he brags about how many women he has been with (employees & members). Nothing has been done. Today I was shocked as the Operation Mgr., Kris Harmon, was yelling & cursing @ one of the childcare employees, Alexa (she has worked front desk & childcare for over 1 year and is very friendly and attentive to members and children), right in front of everyone (fellow employees, members, and any potential members that might have been there). This was disrespectful, inconsiderate and extremely unprofessional to all who witnessed it. I felt sorry for Alexa as she is one of the best employees there and should not have been treated this way! These managers need to be dealt with and be retrained or replaced! I'm not the only unhappy member and I hope this matter is taken care of immediately!

kelnlex712 4/15/13 7:22PM
Customer Service sucks. Always has. Always will.joined 8 years ago. They can rules whenever they want. Just polyurethaned floors. I cannot breathe in the gym. Asked to change Home site for one month. LOGAN is a jerk. Waxed floors? I am not stupid. He would not honor my request since no one else complained? Who am i? Chopped liver?

sher 4/15/13 5:09PM
LA Fitness is by far the worst company I have ever had to deal with. The staff and leaders (management) are unable to communicate effectively and accurately. I have had one bad conversation after the next. Previously I submitted a complaint directly to the Corporate Headquaters and the email was returned because the address listed on their home website was incorrect or not set up properly.

Recently I left my cell phone there on a Friday afternoon. Like many people, I do not have an alternate number (home phone). They were able to contact me by email to notify me that they had the phone. However, the lead manager for the Westchester location (Lincoln and Manchester) locked it up for the weekend and no one had access to get it out of the safe. Then the manager on duty "Knox" said he would contact her. I would think the manager on duty would have the authority to access the safe and/or the ability to communicate that he needed a response back from the lead manager. But it seems that he didn't. He claims that he called and texted and that she (lead manager) is typically responsive. I don't hear anything from the club all weekend. When I pick up my phone Monday afternoon, the head manager says she did everything correctly. I asked if she got my message and she said no she doesn't respond unless there is an emergency. She also said she didn't get a message. So the staff also lie directly to your face. I responded that it probably wasn't her emergency so she didn't feel the need to respond. Then she dismissed me by talking to another guest who walked up to the desk.

Becca 4/15/13 1:24PM
Extremely poor customer service, with a 0% tolerance.
As a senior and recent cancer survivor, and not being able to use the club since last June, I called to try to reestablish my membership. I got 2 choices, either pay to catch up my membership, providing an entire year dues for less than 2 months of membership, or rejoin at 29.99/month plus a $50.00 joining fee.
What a way to treat a senior citizen. The alternative is that I go to BLAST fitness and join for $172.00 for an entire year. Wonder which option is best for me?

martyfr 4/15/13 8:16AM
Terrible service. They have charged my account without my aproval and after receiving my confirmation of cancellation. Horrible place.

MIKKIE30 4/8/13 3:39PM
I have been a member at the LA Fit mill creek for years now but I am not sure if I got used to the club but I am so tired of the club front desk clerk they are not so cordial, class instructors they come to class late, the staff says hi but no eye contact. the place is filthy.

mari 4/5/13 12:53PM
I have been a member at LaF for 10 years waiting for a new competition to moveinto my area.
In that time I have determined that LAF is the most unprofessional non customer srv orientated corp I have ever had the misfortune of belonging to.The staff is more important than the guest the trainers are a joke and the facilities are usually filthy.I am joining another facility and it will be a pleasure to see the corp go down in flames

Tucson AZ

Anonymous 4/3/13 2:18PM
I have tried for 15 minutes to access their website for anything other than paying and it immediately crashes Explorer. It has now crashed 34 times in a row; unable to look anything up, find a phone number, get locations, hours, anything.

Pedantic 1 4/3/13 8:07AM
I have just moved to Deerfield Beach, Fl. I decided to try out the LA fitness in Deerfield Beach for a 1 month membership to see if I liked it before commiting to a contract. I was shocked how dirty the place is. Especially in So. Florida where it is hot out and people are sweating even when arriving I would think they would care more about cleaniness & dirt (bacteria,etc). I took the spinning class which I enjoyed a few times, then tried a yoga class (the mats and floor-so dirty, mats old, torn) then one day I decided to hit the pool. I just wanted to swim a few laps and was shocked as walked thru the locker room that the carpet was full of hairs, dirt and obviously not had carpet professional cleaned for years. Prob since it is a dark color they feel they dont need to. The pool was dirty on the bottom and titles had dirt stuck to the sides. As I sat in the jaccuzzi
and looked up I noticed the a/c vents FULL with dust,dirt & rusty. OMG disgusting. Not just one a/c vent ALL were clogged & full of dirt. There is no way good, clean air is coming out of those vents. After I went to take a shower, the first shower on the end had a drained clogged with hairs & dirt..the shower curtain was old, torn & rusty. So gross. So I went into another shower. OMG the same thing..ALL OF THE SHOWER CURTAINS WERE RUSTY, YELLOWED IN COLOR, DIRTY, FLOORS, TILES, WALLS ALL FILTHY. Shower curtains can be purchased for $1.00 at dollar tree..LA Fitness Deerfield spend $8 and buy new ones.. Oh prob worse in mens locker room.
I of course looked at the vents in the locker room since just saw the pool area ones clogged and of course the same. I sat down next to the TV for a few minutes to make a call and the chairs had trash, were ripped in corners & dirty also. No surprise since in locker room. Is this not the place one is to get clean and feel refreshed??? I think every person that visits this facility is NOT getting healthy, but most likely will get sick. Thanks to a Walgreens and CVS next door one should get a flu shot before walking inside this LA Fitness in Deerfield Beach.. FYI- It is on Hillsboro Beach Blvd & Federal Hwy. 33441 zip code. The management should be ashamed of the deterating, dirty, unhealthy facility. Having such a beautiful beach nearby, snowbirds, spring breakers, visitors all year and people moving down for new jobs and college there is a good chance someone like me would want to possibly join. As I left the other day, I mentioned it to the guy in the front. He just said, Oh, ok I will mention it to the manager. No, Oh we are in repair, or We are not aware of this.
No explaination. I assume they are used to people canceling membership and their lack of upkeep and therefore keeping down their costs will cover all the future members or current that get tired of working out at a dirty location or look for apprecaition & respect of paying customers. Sad since I am down here full time now and was excited to see one near a beach and my home.
They have a great way to get you to sign up, try to get you to sign a contract, so you still will have to pay..but if anyone were to look around before signing up..you never would. The entrance looks clean & classes full so one would think the place is good. After being in the locker room, pool and taking a class on dirty mats and floors no one who really cares about good health would continue. I hope this is a wake up call for LA Fitness in DB, helps people out there to go somewhere else..and above all gets a BIG message to the manager,,if you want regular customers clean up the place. I am joining a gym I can feel better at and dont have to close my eyes to hide the dirt away.
Watch out if you go here..Get a flu shot first or dont wear your glasses or contacts if you wear them.

dirtyandgrossatLADeerfieldBchFl 4/3/13 7:43AM
I have been a member of LA Fitness since 2010 and have always been happy with the Woodbury Heights, NJ location. Today, I brought my husband, who was considering joining to come try it out with me. He had 1 day off and the kids were in school so this was the perfect time. When I approached the front desk, the manager quickly and arrogantly dismissed us and said my husband could not try it out because we didn't print out a guest pass. My husband left and I later confronted the mgr after watching him sit and twirl in his chair for 40 minutes doing nothing that I was very unhappy. It was pure laziness that he didn't help my husband. He could have easily helped him because his "workers" were not at their desk or asked my husband to wait a few minutes. He just didn't want to be bothered. My husband had brought his license and was ready to fill out any forms necessary. I've watched a few managers come through this location who were very active in helping members, pleasant, and genuinely hard working people. This current manager is an arrogant and lazy representation of la fitness. Needless to say my husband will not be joining and if I was not already paid through the year I would be reevaluating my membership status as well.

Anonymous 4/2/13 7:42AM

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Just called corporate . Number above. Chris helped me. He was very helpful. Thank you Chris ;)

sher 4/15/13 5:24PM
I had a special request and asked the Assistant General Manager Joe Gonzalez at the Coconut Creek Florida location. He was absolutely wonderful. He went over and beyond for me, and I just want LA Fitness to know. Managing hundreds of people myself, I know that we often get complaints when the smallest thing goes wrong. I also know how grateful I am when someone takes the time to say THANK YOU when things go right, so here you go! I am always looking for talent and would hire Joe in a minute. Thank you.

Anonymous 3/24/13 12:08PM
I am a 365 day member at the Bradenton florida on state road 70 I just wanted to let you know your club Manager Jameel Smith has been professional and has helped me with all my membership needs and billing changes

Anonymous 11/1/12 10:54AM
Talked to two different reps on this line today. Both of them were VERY helpful and courteous. When I hung up the phone we had come to a decision that was mutually agreed upon and I was happy.

Definitely didn't get that level of service from the front line folks at my local club.

hman 6/18/12 4:00PM
I recently joined LA Fitness and had an unfortunate accident and fractures a rib. I went back and forth with several people until I finally reached Kristen Athanas at membership support services. She was tremendously helpful to me and I wanted to let her supervisors know what a great person they have working for the.

A satisfied customer,

Betsy Kromidas

Betsy Kromidas 6/6/12 11:23AM
We always complain about customer service and L.A. Fitness but it is important to mention when something good happens like today .....
I just called the customer service number found on this site, and I was greately help by Amanda, who resolved our problem in a madder of minutes.
My husband offered me a 1 year with a personal trainer for $800, paid in full. Unfortunately, i had to have a knee surgery and couldn't continue. So we were told at the time no problem, we will transfer the remaining sessions to your husband account. Well, it was never done. Now we are two years later and so 3 weeks ago we both walked in the L.A gym and talked with the assistant manager who explained that the manager would look into it. We contacted them the following week and still nothing. So today, my husband walked in and was given the run around. So I called this number 949-255-7200 and this young lady Amanda took care of us.
So thank you Amanda for your prompt response and customer service.
We really appreciate it.
The gym n question is in Deerfield Beach, FL.
My husband Is going to use the remaininng seesion at the different location since this one doesn't care for his memebers.

Lulu41 5/29/12 3:05PM
Today, I visited your Boynton Beach, FL facility to make changes to my membership. I wanted the Corporate Office to know that "Susan", the Operations Manager is a very capable and kind person. She seems to be doing the work of two people, and she does is very well. She is a pleasant person, and I feel you are extremely lucky to have her on your staff.

Anonymous 4/23/12 1:09PM
LESSON: Send your cancelation by certified mail with return-receipt requested.

This company almost made me pay a $1,050 penalty (50% of the value of the agreement) for trying to cancel my contract.

I didn't end up liking the trainers or the gym, so I wanted to cancel the cotract after 10 days. The club insisted that I couldn't cancel my contract, despite the document clearly stating in the first line that "You have the right to cancel this contract during the first fifteen days after the contract is made" (pg. 1). After speaking with the gym manager the first time, I decided to document my intent to cancel by sending a certified letter to the gym.

After arguing with the manager (on an off) for nearly a week, I decided to call the corporate office(949) 255-7200 and complained about how I was being treated. After reading my contract and asking me to fax them a copy of the certified mail receipt (which had the manager's signature), the corporate office processed a full refund. The corporate office apologized for the location manager's behavior and even had him call me to apologize.

The manager should be ashamed, but I was ultimately pleased with how the corporate office resolved the matter. In the end, I think the certified mail receipt won the day.

Rojo522 4/13/12 11:58AM
Regional Director from the Southeast Phoenix, AZ area - Rhonda fired Kimberly a Zumba instructor today. Kimberly had emailed her friends regarding a festival at a dance studio. Yet other LA Fitness instuctors have pasted out flyers advertising outside studios classes before and after our LA Fitness zumba class. I don't feel that Kimberly did anything wrong. Yet if it's wrong and she got fired - then the others should NOT be employed at LA Fitness. Kimberly is a well liked and a terrific Zumba instuctor. I have a 3 year membership because of instuctors like Kimberly. I would hope that she could be reinstated!

Anonymous 3/2/12 8:35PM
I'm a member of La Fitness in Orlando Fl.I'm pleased to say the staff at the East Colonial Center are excellent.When you open then door your welcomed with a smile and the manager Steve Anderson is very friendly.He is a great manager and keeps the facility clean.I look forward to my workouts cause I know I will be greeted froma nice manager or a friendly staff.

caligrl 2/22/12 3:27AM
Hi my name is Rebecca from OrlandoFl. Steve Anderson The Manager at your Colonial Club is a great asset to your company.He is a hard worker,and Has a great personality. He's definitely a keeper.

caligrl 2/21/12 8:53AM
I couldnt believe my eyes when i firstwalked in, this health club is immaculate! All i can really say is go see for yourself as for the hateful comments below mine theyre probably representatives at a different gym because the staff is professional gave me a phenomenal price, in all reality te club should go for 70+ a month to keep the trash out

Anonymous 1/30/12 8:27AM
Maybe Dallas/Fort Worth clubs are just different. I have never had a problem the clubs are always clean and in good working order. I have only seen professional behavior from the staff and I can visit any club I like.

Yoli 8/15/11 6:37AM
I use several of the clubs in the Dallas area and have been a member since 2004. Recently I upgraded to a 3 year membership which costs about 50% less then the month-to-month membership I was paying. I wanted to keep my same account but the club manager said they couldn't do that, and my history will still be in their system. I received an email saying they closed the month-to-month and billed me for two months. This is probably SOP for them, and some members may not catch the double billing. I called the MEMBER SERVICES MANAGEMENT TEAM at 949-255-7200 (Press 5) and spoke to Shawn. He looked up my accounts (both are linked by phone number)and immediately saw the double billing. He said a credit will appear on my credit card within 14-21 days. He was polite and cordial.

No other problems with the clubs I frequent. They're mostly new and mostly clean. Front desk is polite and helpful.

bobkattkg 7/7/11 11:52AM
To whom it may concern,
I am in the United States Marine Corps, and I had spent just about all my money to come visit my family over 2,500mi away from my base in Cali to Florida the week before I deploy to Afghan. I was looking to keep in shape since I had been training for so long, I needed a gym to use for just a week and was broke! After searching around town- hitting at least 5 major local gyms, I came into a LA Fitness located at

PGA BLVD @ THE TURNPIKE
7070 FAIRWAY DRIVE
PALM BEACH GARDENS, FL 33418

I met a gentleman by the name of Mike. After he heard I was in the military and was about to deploy he gave me a week pass! I am so truely grateful for receiving this! I just wanted you to know that this location has had nothing but OUTSTANDING guest interactions. Because of Mike, I will have nothing but GREAT things to say about your facilities and your gyms WILL BE my first choice when selecting a membership when I am out of the military. Thanks for supporting your troops!

-LCpl Sam Trausneck
561-502-1925

Anonymous 4/18/11 7:10PM
Luis Escalara is the manager at LAFitness in Kendall 124 ave and 88 st , unprofessional person, rude and disrespectful.
This is a "REAL MANAGER" ? I can't believe it!

Pat ferreyra 12/7/10 9:33AM

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I workout in Goodyear Arizona at an LA Fitness. I not only agree with all the complaints on this website, most of the same thing happens at this gym! I am so annoyed by machines being broken and it takes 3+ weeks to fix it!!!!! How is that showing that the customer is important???? They have 2, yes 2!!!!!!, stair masters and I is ALWAYS broken...for weeks at a time!!! How do you only have 2 stairmasters?????? there is always a wait for them, you'd think they would figure that out and put more in to satisfy the customers. I have been a member for years and only because I got a huge discount from my employer, but I might just have to go somewhere else if this continues. To top it off...this is a fairly new club. Customer service is ALWAYS horrible. My kids hate going because of the lack of entertainment in the kids care. I honestly don't know why I'm still there...it's just so close to my house!!
Annoyed by LA Fitness 4/30/13 7:37PM
I am a Former LA Fitness employees, I don't know which one is more to blame, the company or the employees. LA Fitness puts a lot of pressure on the employees on hit there membership goals (by the way seem ridiculously higher every year). Coming from the upper management VPs down tow the Sales Persons, district Manager will put on a front with raw raw speeches about doing the right thing to get a membership, but when a Manager is doing well in "NEW MEMBERSHIPS" they will look the other way even if it "illegal" or unethical membership that are get pass through, Until it is brought to their attention. The company is full of double standards and that is the reason I personally decided to leave the organization. I believe that there is good money and bad money (blood diamond) and I will not bend my ethics for another mans gain. LA Fitness thrives on finding and hiring sales people that will do anything for a quick dollar.
Anonymous 2/27/13 9:45AM
I was an employee at LA fitness and they were very unprofessional.My interview day I waited two hours after the scheduled time for the manager to interview me.. ridiculous! Once i was hired, they didnt train me on anything, they kept saying sorry but we are so busy just re-rack weights and talk to people. I was hired as a personal training counselor, which basically mean i make people feel like they are fat, worthless and are going to die..pressure them into buying training and dont let them leave their seat until they buy it. I quit because i started to realize that the people that the only people that are made for that are A$$HOLES!! I quit and they tried to convince me to come back lol! I rather work some where else where i can treat people nicely.
Anonymous 10/1/12 12:11PM
I was a Personal Trainer at LA Fitness in Farmingdale, NY location from Dec-May of 2012. I was let go by the V.P. of the area who's name is Al only because one of my clients asked to have his sessions frozen. Another client who I saw once a month asked to switch trainers that same week. I train around 20 people a week and all of my clients are very happy with me. When I notified them I was fired I got nothing but support and kind words from everyone (ages 17-62 both Male and Female). Al did not bother to check to see if any other client had a complaint, which is not the case. I have text messages, phone numbers of my clients, and their names to prove it. Al took the word of one client who was upset to have to pay $15 to have his account frozen, that I was a bad trainer. Which again is not the case because this client told me how much he liked me, told his friends about me, and I believe only said what he said in the heat of the moment.

LA Fitness is a poor choice to seek employment because you are severely underpaid, bad treatment, and let go for circumstantial reasons. The company lies to it's members, staff, and does not care about anyone but themselves. They do not want to hear your complaints. They will not look to rectify a situation. This company just does not care. LA Fitness is not a good place to join. I would seek out other gyms in your areas. I think the reviews on this site and other sites supports that. I hope what i'm saying as a former employee convinces you.
Seek another Gym 5/3/12 2:17PM
My name is Kevin Byrne and I am a former member of the Traditions La Fitness. I have been complaining to the Management of the club that the pool was not correct and in fact cloudy with a slimy coating on the pools bottom.

After many complaints I took a sample of the water and tested it to find NONE of the test were in acceptable limits according to the industry standards. I brought this information to the club manager Michelle. She was so busy defending the club and gave no notice to the test results that was in January. In face they were discarded.

I and several of the people taking the aqua fitness classes complained on a daily basis. I cancelled my membership due to the lack of action take by the club in fact I was almost hospitalized after getting a vey severe lung infection that my doctor said was from the pool.

After much discussion with my friends they assured me the conditions had improved in fact the pool seemed cleaner and the slim which was prevalent before is gone.
I decided to attend a class on Monday and by the following morning I had some cough or infection. I thought it must be in my head, I went on Wednesday and took the class it got worse. I went on Friday with a simple pool test strip and tested the pool to find a similar condition to those in January.

I again brought it again to the manager and received the same treatment as previously stated. The strip was destroyed before even looking at it. I was told that maybe I should cancelled my membership that I was the only one complaining.

My feeling is that a lot of elderly and those that have physical limitation use the pool as a low impact for of exercise and those that are extremely sensitive to the poor conditions of the water. The club in mention services the community of many elderly people.

The pool is serviced by an outside vendor and I don't understand why they would not use the information as a way to check the vendor instead they dismissed me. This is a dangerous business practice when the same industry that is there to promote health is in fact creating conditions for the opposite.

Kevin Byrne 6/11/11 11:34AM

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