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The Cincinnati LA Fitness located 8129 Montgomery Road, Cincinnati, OH 45236 is in deplorable condition since the transition from Urban Active to LA Fitness. There seems to be a common theme regarding this transition as the conditions of the former U.A. clubs seem to have taken a tumble. This particular location lacks management that responds to the needs of the customers. Multiple complaints have been made at the front desk, through the official LA Fitness blog pages, through the official LA Fitness Facebook page, through the official LA Fitness - Kenwood Facebook page, through Twitter, via official email, through two complaints at the Better Business Bureau...and little has been done to resolve the complaints.
This gym lacks enough accessories for the volume of clients this gym serves. There is no short black rope. The front desk has been notified 3 times that the short black rope is missing. All of the above contacts have been notified that the short black rope is missing. It has been missing for over one week. Nobody has responded. This particular location needs at least 2, if not, 3 short black ropes due to the number of patrons. All of the resistance bands are now missing. Again, every venue has been notified about the resistance bands being missing and nobody from LA Fitness has taken the time to respond to the missing resistance bands. Medicine balls are missing. The front desk was notified that the medicine ball was missing. The girls just say, "OK" and resume texting on their cell phones.
This gym is filthy dirty in the locker room areas, both men's and women's. Quite frequently the toilet paper roll is on the floor instead of the dispenser. Front desk notified in the morning. When returning for a 2nd evening workout, the toilet paper is still on the floor. The toilet seat protector dispenser is always empty. Front desk has been notified REPEATEDLY and again, 5 days later, the dispenser is still empty.
Purell dispenser was RIPPED OFF the wall in the men's locker room...and never replaced. Paper towel dispenser frequently broken or empty. Water is all over the place and the first sink cold water handle leaks all over the countertop. Again, the front desk was made aware of this issue and upon returning for a 2nd workout in the evening the paper towel dispenser is still empty.
There are water stained tiles throughout the locker rooms caused by a leaking roof. When it rains and/or snows, water frequently drips onto the gym floor while working out. Many of the lights in the locker room are burned out. All outside lights in the front entryway are inoperable. It is pitch black when arriving to the gym early in the morning and pitch black when leaving later in the evening.
The management allows members to carry bags throughout the gym floor and allows members to block pathways. Management does not enforce the re-racking etiquette. Members quite often trip over others' bags and plates that are just in the middle of the floor. This is the ONLY location that allows such egregious behavior of its members. Returning to the condition of the men's locker room area...several light bulbs are burned out, management has cut off locks to lockers even though I pay for the locker and have one for life, fecal filled toilets because the automatic flusher sensors are broken. In order to flush the last toilet, members must forcefully kick the flusher in order for it trigger a flush. After kicking it, a leak generally follows thus causing the closure of the last toilet stall. Instead of repairing the issue with a bandage, why not replace all the flushing mechanisms so they flush when members are finished defecating and/or urinating?
This location needs the following:
1. short black rope, preferably, 2 or 3
2. resistance bands
3. medicine ball
4. a thorough cleaning and sanitizationJoEarly 12/1/13 12:02PM
Lexia in the Juice Bar in Clifton is immature and disrespectful. She laughs at customers and is careless when making Smoothies. One must be grateful when they have a job. LA Fitness needs to fire her immediately. She is a poor representation of the gym. I pay to go there!!! Not good at all...Anonymous 11/25/13 10:18PM
the manager of LA FITNESS located at Lake Sucess NY is the most unprofessional person I've ever met. I'm a member of the gym and will not longer be after this incident, my cousin wanted to take a look of the gym from the waiting area and He was very rude and said she could not go inside the gym because it's a "Member's Club" which I replied that how would she be a member if she can see it. His whole attitude was inappropiateAnonymous 11/21/13 8:09PM
My name is Nelson Gill. My wife and I have been a member of LA Fitness for all most three years. This evening around 7:30 we visited the health club located at 8812 Cicero avenue, in Oak Lawn, Illinois. We were refused entry because my wife did not have an id on her. The Manager/fitness trainer named Tony told us that we couldn't stay because my wife did not have an id on her. Even though he had a photo of my wife and I on his computer which we tried to explained to him that at the time of registration, we were told was sufficient to use as id by the gentlemen who registered us. The manager/trainer was very rude to us and stated that he didn't care and called the police department to escort us off the premises. I am a children recording artist well known in the area and as you can imagine was quite embarrassed having police officers escort my wife and I off the premises during our work-out. I demand an apology in writing from LA Fitness or we will as of today cancel our membership!Anonymous 11/19/13 8:24PM
I had a membership in Balley's Fitness in Mount Prospect when L.A. Fitness took over. Sometime during this past summer, the facility clossed with NO notice. I just got off the line with customer service and was told that they DO NOT offer a refund for the months that they were clossed. NICE WAY TO RUN A BUSINESS.
A. V. B.Anonymous 11/14/13 10:09AM
Bunch of liars at LA Fitness - I was told I had unlimited freezes on my membership. I asked for a freeze 6 months later and they said they were not allowed. BIG FAT LIARS during the sign up process !Anonymous 11/13/13 2:12PM
The LA Fitness in Lake Success NY is terrible.They are very quick to take my money.After that it is all tricks and lies.I asked them to freeze the acct.but they continued to charge my credit card $49.99 month when it should be $10 for frozen acct.
I spoke to the manager Dave Thomas many times and each time he would lie to me and say that he would call me back but never did.I went to the gym many times and was told the only person that could change the billing problem was the manager but of course every time I went he was not in.
Everyone should dispute the false charges!! I amJustice 11/11/13 8:53PM
All I want to do is workout and enjoy my time. I don't need to have a MANAGER being a wise guy and rude with me the second week I joined. Now I don't want to be a member...considering cancellation here. I sign up in WEST HARTFORD NEW LOCATION AND I HAD A MANAGER TRYING TO SET UP THE ASSESMENT WITH ME...well MR. MANAGER I have a busy schedule and some medical issues that I have to take care first. Not for you to be inconsiderate and rude. For you Mr. M.R.. I will make sure the next time I see the big boss at the gym I will interrupt and I will state mu complains in person.Mrs.Dee 11/7/13 6:48PM
Very unsatisfied with this company.
My daughter tried to quit and was still charged because you have her credit card number.
You have very rude help in Pittsburgh with manager Lisa and equally as rude was Jennie f that wouldn't give me her last name.Anonymous 11/5/13 11:13AM
LA Fitness is such a deceiving corporation. I was a memeber for two months and both times I was over charged. The second time I was promised a reimbursement by an employee at the Orange County center but was charged full price plus 5 dollars extra. When I called and asked to speak with the manager LISA she was extremely rude and unprofessional. She refused to reimburse me or let me quit. I will continue to spread the word so that they stop overcharging or stop getting business.Andie0977 11/5/13 11:08AM
The LA FITNESS in New Hyke Park New York, They lie to you to sign the contract. After signing the contract is a totally different story. All these GYMS lie to get u lock in after that once they received there commission they doing care. they are losersjez 11/4/13 6:38AM
do not go there,
la fitness is bad place.
I tried a class if la fitness in woodburry, Irvine. the instructor Joe was pushing me very hard to join in.
after that, his attitude is very bad and even rude to me.
I told the manager about it, but no help.
I feel the la fitness is a bad management company.
johnjohn 11/1/13 3:02PM
I Sign Up For A Personnal Training Program I Was Told That It Was For Six Months. But I Found Out I Sign Up For A Year Also When I Talk To The Lady On The Phone I Told Her To Canel It And Found Out That She Never Did. This Company Is A Lier And A Cheat They Are Very Bad Company And I Will Be Taking My Business To Plantfitiness At Least The Plan Is Only Ten Dollar.felicia 10/29/13 6:03AM
I recently went into your new Cranston, RI office to join with a friend. I was treated EXTREMELY RUDE by the so-called manger, Jerome. He, in front of other employees, acted crazy & lashed out at my requests. The other employees were obviously embarrassed. I cannot believe you don't have an 800 number for your company....I guess if we have to complain-we have to pay for it. So disappointed......the problem lies with me now.....i work in cranston in a large office....unfortunately, i won't be singing your praises.kmc 10/26/13 7:28AM
LA fitness MEMBER CONSULTANT : VICTOR MAYEN. I was there today I wanted to enroll your LA/Fitness but now I regret going and wasted my time. VICTOR MAYEN from this location treat me really dad. He had an actitud and inrespecfull. I went with my friend cause he told me that Lake Zurich Location was the best location ever. When we got there my friend explained him that I was new to LAFitness and I had my 3 day workout Pass. I explained him that I forgot my wallet and that I did not had my OD with me. I told him I live 40 minutes away from this location. He gave me an actitud. I try to explained him again my situation. He refused to listen. He said I don't care you need an ID to enter to my location. I asked him for his name or a manager he said he was the manager. He did not give me his name. He gave me a card with his name and said that his name was there. I told him that I was never going to register with you cause of his bad and patetic services. I was expecting he would Iapologized but he didn't. My friend apologized of what happened. Now he is thinking to change his membership with another Gym because of the way he treat me. I will never ever come back or recomend with someone else. Victor Mayen is a bad presentation for your LA fitness. I REGRET GOING....jctwins 10/23/13 6:50PM
I recently visited the LA Fitness located off in Clearwater, Fl 33765. The spin instructor Cynthia was extremely rude to me. The tension adjustment knob on the bike was really off and I was trying to still use the bike without making a big deal about it. Cynthia got in my face and said, " I don't know why I am up here if you are not even paying attention to what I am saying. You are doing whatever you want." She could have offered to help me, but instead she made me feel ridiculed and embarassed in front of the whole class. I immediately picked up my stuff and left. I went to the operations manager and complained. She told me that I was the third customer that had negative things to say about her. It seems to me that they should reevaluate her employment with LA Fitness, otherwise, there are going to have a lot of unhappy customers. I will never go back to that gym!!Josh C 10/21/13 9:46AM
I mailed in a cancellation letter to my local LA Fitness (League City, TX), and was never told that I had to send a form to the corporate office. After I (thought I) cancelled my membership, I had to get a new credit card. Well, LA Fitness tried getting funds from me...how do I know? Because they called me from 5 different numbers (all leaving a voice mail since I didn't recognize the numbers) from various area codes. And those 5 calls have been coming in EVERY DAY, even AFTER I talked to my local LA Fitness and told them that I cancelled the membership. Only then was I told about the special form, but they told me to come in to the club. After finding out (by researching) that it has to be mailed to corporate, I went to the website and found that you have to have an member account (I didn't have one) to gain access to the form. I was going to make an online account until it asked for billing account information. I did a Google search and found the form. I am mailing it in tomorrow along with a note about not knowing in the first place that I needed a special form. All I was told was "inform us in writing 30 days in advance." I am NEVER going back to LA Fitness!!Flora 10/16/13 8:19PM
LA Fitness in Wellington, FL have very obvious health and safety violations including but not limited to broken equipment, unsanitary restrooms and locker rooms, and the pool has slime build up, and unfinished ceiling, dirt and other sediment at the bottom, and the deck is also very dirty. I have spoken to the management and even corperate offices to no avail. They recently had to take down one of the murals in the pool area because they placed it over wall paper which created mold!
The instructors are AMAZING. You will definitely get a good workout. I recommend the Tuesday, Thursday, and Saturday aquafit classes (am or pm). The cycling class is a real butt kicker as well, they get full fast so be sure to check in at least 30min before hand.
The staff/management on the other hand are OUTRAGEOUSLY RUDE! They treat you as if you are creating a problem for them when you enter the building. The kids club is a joke! They don't change diapers or feed the kids. So if you're a mom trying to get back into shape they will come get you in the middle of a workout to come and change, feed, or calm your baby down from crying too much. So that extra $10 a month for kids club is to have a chaperone in the room while the kids run wild.
The juicebar is good, depending on who is working that day.
The equipment is cramped together but they do offer a wide variety for every body part which is awesome. Wish that they had sanitary wipes to wipe down the machines before and after use; but I guess for that location that is way too much to ask. The other locations in West Palm and Northlake aren't nearly as horrid as this one. The Wellington location is a result of piss poor management.JANET010203 10/12/13 12:25PM
I had a membership contract which I cancelled within five hours on the same day, and it has been 30 days now and I am still calling LA Fitness, in North Coral Springs, to get my refund. These people will lie to you straight to your face and play you. They act like they are your friends and will resolve the matter immediately, and to this day I am still going back and forth trying to get my refund, which the contract says you can cancel membership within three days and get a full refund!
STAY AWAY....They do not return phone calls and Manager is never available!!!!Disappointed 10/9/13 7:38AM
Hi im a member in west palm beach location and the front desk attendant is very unhelpful and make the customer wait for long time in the line , just to scan the member card, its been three times shes been doing the same thing. It is necesary that you guys from LA Fitness do something about it. This kind of assistance is only a lack of good customer services. Poor customer services. This happened today oct08 2013.erick 10/8/13 4:34PM
I hope somebody reads this before they sign up cause this gym is a rip-off I Pre-paid my training package but since they had a card on file they billed again I haven't received a refund in over ten days. Even though I paid cash so I tried to cancel everything guess what they said? "NO REFUNDS ON ALL PAID SERVICES" even if you haven't received the service I just call that a Rip OFF! Don't pay up front and watch them they will pull funds from your card even though you have already paid.Mayra Soutullo 10/8/13 11:49AM
Hope someone get this comment or do something about it.im a member in bristol ct LA fitness and since a new crew and management is there the club have been really really bad ., bathroom smell is no longer cleanin employees on theyre cell phones hidding in the bathroom shower is dirty, the floor is all full with pees that really is disgusting i trash is always full containes to clean the machines most of the time is always empty.where is the respect for the members and customer..employees is not friendly at all very unproffesional. great smile doesnt cost anything ..and a great welcome .i dont think i will recomend anyone else anymore i used to but this is getting bad everyday ...hope you guys do something with this situation ..this is in BRISTOL CT >>>LA Fitness ...Anonymous 10/5/13 1:44PM
i joined la. fitness they change my contract and charge me more money and someone else sign the new contract this is stealing i think they did it because i am a disable vet having trouble get help with toderreknice 10/4/13 12:15PM
I am a member that was injured at your facility about five weeks ago. The professional behavior has been needless to say in the gutter. I have never been called by management to address my concerns with the piece of equipement that failed. I noticed the equipement invovled has never been inspected nor has it been serviced. I expected a facility like this to maintain their equipment to make this a safe place to work out but apparently I was wrong. I have been exercising for approximatley twenty years and a bodybuilder for the last four years so I know my way around a gym. Everytime I attempt to address the management I'm told to contact corporate, when I call corporate I'm told to contact the local manager. It doesn't seen like these people know what is going on. I would never have signed up knowing the type of business these people are running.what a joke 10/3/13 12:36PM
To whom corcern
The new management my gym have is been horrible bathroom smell bad living on the floor shower cortins with mold so of the walls its getting bad everyday and janitors talking on the phone instead of cleaning manager just sit on the chair instead of looking around and see how the gym looks to bring more people in not to make them.cancel or leave the gym to another fitness this new management is horrible spa was not working for a long time everytime is something different ..they don't keep up on things should I want to spend my money in a gym that have a lot of problem and man maintanace is Badddddd..ill been collecting picture for the past 2 weeks one of the shower is not working...plz do something with thw gym or change management for someone that care for business and customera n memeber [ us ] not just also for thw money hope to hear from you or see some changes if you guys are coming in please come without telling them you guys are coming and u guys see for you own eyes ...Anonymous 10/2/13 12:28PM
1 - 25 out of 378
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Just called corporate . Number above. Chris helped me. He was very helpful. Thank you Chris ;)sher 4/15/13 5:24PM
I had a special request and asked the Assistant General Manager Joe Gonzalez at the Coconut Creek Florida location. He was absolutely wonderful. He went over and beyond for me, and I just want LA Fitness to know. Managing hundreds of people myself, I know that we often get complaints when the smallest thing goes wrong. I also know how grateful I am when someone takes the time to say THANK YOU when things go right, so here you go! I am always looking for talent and would hire Joe in a minute. Thank you.Anonymous 3/24/13 12:08PM
I am a 365 day member at the Bradenton florida on state road 70 I just wanted to let you know your club Manager Jameel Smith has been professional and has helped me with all my membership needs and billing changesAnonymous 11/1/12 10:54AM
Talked to two different reps on this line today. Both of them were VERY helpful and courteous. When I hung up the phone we had come to a decision that was mutually agreed upon and I was happy.
Definitely didn't get that level of service from the front line folks at my local club.hman 6/18/12 4:00PM
I recently joined LA Fitness and had an unfortunate accident and fractures a rib. I went back and forth with several people until I finally reached Kristen Athanas at membership support services. She was tremendously helpful to me and I wanted to let her supervisors know what a great person they have working for the.
A satisfied customer,
Betsy KromidasBetsy Kromidas 6/6/12 11:23AM
We always complain about customer service and L.A. Fitness but it is important to mention when something good happens like today .....
I just called the customer service number found on this site, and I was greately help by Amanda, who resolved our problem in a madder of minutes.
My husband offered me a 1 year with a personal trainer for $800, paid in full. Unfortunately, i had to have a knee surgery and couldn't continue. So we were told at the time no problem, we will transfer the remaining sessions to your husband account. Well, it was never done. Now we are two years later and so 3 weeks ago we both walked in the L.A gym and talked with the assistant manager who explained that the manager would look into it. We contacted them the following week and still nothing. So today, my husband walked in and was given the run around. So I called this number 949-255-7200 and this young lady Amanda took care of us.
So thank you Amanda for your prompt response and customer service.
We really appreciate it.
The gym n question is in Deerfield Beach, FL.
My husband Is going to use the remaininng seesion at the different location since this one doesn't care for his memebers.Lulu41 5/29/12 3:05PM
Today, I visited your Boynton Beach, FL facility to make changes to my membership. I wanted the Corporate Office to know that "Susan", the Operations Manager is a very capable and kind person. She seems to be doing the work of two people, and she does is very well. She is a pleasant person, and I feel you are extremely lucky to have her on your staff.Anonymous 4/23/12 1:09PM
LESSON: Send your cancelation by certified mail with return-receipt requested.
This company almost made me pay a $1,050 penalty (50% of the value of the agreement) for trying to cancel my contract.
I didn't end up liking the trainers or the gym, so I wanted to cancel the cotract after 10 days. The club insisted that I couldn't cancel my contract, despite the document clearly stating in the first line that "You have the right to cancel this contract during the first fifteen days after the contract is made" (pg. 1). After speaking with the gym manager the first time, I decided to document my intent to cancel by sending a certified letter to the gym.
After arguing with the manager (on an off) for nearly a week, I decided to call the corporate office(949) 255-7200 and complained about how I was being treated. After reading my contract and asking me to fax them a copy of the certified mail receipt (which had the manager's signature), the corporate office processed a full refund. The corporate office apologized for the location manager's behavior and even had him call me to apologize.
The manager should be ashamed, but I was ultimately pleased with how the corporate office resolved the matter. In the end, I think the certified mail receipt won the day.Rojo522 4/13/12 11:58AM
Regional Director from the Southeast Phoenix, AZ area - Rhonda fired Kimberly a Zumba instructor today. Kimberly had emailed her friends regarding a festival at a dance studio. Yet other LA Fitness instuctors have pasted out flyers advertising outside studios classes before and after our LA Fitness zumba class. I don't feel that Kimberly did anything wrong. Yet if it's wrong and she got fired - then the others should NOT be employed at LA Fitness. Kimberly is a well liked and a terrific Zumba instuctor. I have a 3 year membership because of instuctors like Kimberly. I would hope that she could be reinstated!Anonymous 3/2/12 8:35PM
I'm a member of La Fitness in Orlando Fl.I'm pleased to say the staff at the East Colonial Center are excellent.When you open then door your welcomed with a smile and the manager Steve Anderson is very friendly.He is a great manager and keeps the facility clean.I look forward to my workouts cause I know I will be greeted froma nice manager or a friendly staff.caligrl 2/22/12 3:27AM
Hi my name is Rebecca from OrlandoFl. Steve Anderson The Manager at your Colonial Club is a great asset to your company.He is a hard worker,and Has a great personality. He's definitely a keeper.caligrl 2/21/12 8:53AM
I couldnt believe my eyes when i firstwalked in, this health club is immaculate! All i can really say is go see for yourself as for the hateful comments below mine theyre probably representatives at a different gym because the staff is professional gave me a phenomenal price, in all reality te club should go for 70+ a month to keep the trash outAnonymous 1/30/12 8:27AM
Maybe Dallas/Fort Worth clubs are just different. I have never had a problem the clubs are always clean and in good working order. I have only seen professional behavior from the staff and I can visit any club I like.Yoli 8/15/11 6:37AM
I use several of the clubs in the Dallas area and have been a member since 2004. Recently I upgraded to a 3 year membership which costs about 50% less then the month-to-month membership I was paying. I wanted to keep my same account but the club manager said they couldn't do that, and my history will still be in their system. I received an email saying they closed the month-to-month and billed me for two months. This is probably SOP for them, and some members may not catch the double billing. I called the MEMBER SERVICES MANAGEMENT TEAM at 949-255-7200 (Press 5) and spoke to Shawn. He looked up my accounts (both are linked by phone number)and immediately saw the double billing. He said a credit will appear on my credit card within 14-21 days. He was polite and cordial.
No other problems with the clubs I frequent. They're mostly new and mostly clean. Front desk is polite and helpful.bobkattkg 7/7/11 11:52AM
To whom it may concern,
I am in the United States Marine Corps, and I had spent just about all my money to come visit my family over 2,500mi away from my base in Cali to Florida the week before I deploy to Afghan. I was looking to keep in shape since I had been training for so long, I needed a gym to use for just a week and was broke! After searching around town- hitting at least 5 major local gyms, I came into a LA Fitness located at
PGA BLVD @ THE TURNPIKE
7070 FAIRWAY DRIVE
PALM BEACH GARDENS, FL 33418
I met a gentleman by the name of Mike. After he heard I was in the military and was about to deploy he gave me a week pass! I am so truely grateful for receiving this! I just wanted you to know that this location has had nothing but OUTSTANDING guest interactions. Because of Mike, I will have nothing but GREAT things to say about your facilities and your gyms WILL BE my first choice when selecting a membership when I am out of the military. Thanks for supporting your troops!
-LCpl Sam Trausneck
561-502-1925Anonymous 4/18/11 7:10PM
Luis Escalara is the manager at LAFitness in Kendall 124 ave and 88 st , unprofessional person, rude and disrespectful.
This is a "REAL MANAGER" ? I can't believe it!Pat ferreyra 12/7/10 9:33AM
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Annoyed by LA Fitness 4/30/13 7:37PM
Anonymous 2/27/13 9:45AM
Anonymous 10/1/12 12:11PM
LA Fitness is a poor choice to seek employment because you are severely underpaid, bad treatment, and let go for circumstantial reasons. The company lies to it's members, staff, and does not care about anyone but themselves. They do not want to hear your complaints. They will not look to rectify a situation. This company just does not care. LA Fitness is not a good place to join. I would seek out other gyms in your areas. I think the reviews on this site and other sites supports that. I hope what i'm saying as a former employee convinces you.
Seek another Gym 5/3/12 2:17PM
After many complaints I took a sample of the water and tested it to find NONE of the test were in acceptable limits according to the industry standards. I brought this information to the club manager Michelle. She was so busy defending the club and gave no notice to the test results that was in January. In face they were discarded.
I and several of the people taking the aqua fitness classes complained on a daily basis. I cancelled my membership due to the lack of action take by the club in fact I was almost hospitalized after getting a vey severe lung infection that my doctor said was from the pool.
After much discussion with my friends they assured me the conditions had improved in fact the pool seemed cleaner and the slim which was prevalent before is gone.
I decided to attend a class on Monday and by the following morning I had some cough or infection. I thought it must be in my head, I went on Wednesday and took the class it got worse. I went on Friday with a simple pool test strip and tested the pool to find a similar condition to those in January.
I again brought it again to the manager and received the same treatment as previously stated. The strip was destroyed before even looking at it. I was told that maybe I should cancelled my membership that I was the only one complaining.
My feeling is that a lot of elderly and those that have physical limitation use the pool as a low impact for of exercise and those that are extremely sensitive to the poor conditions of the water. The club in mention services the community of many elderly people.
The pool is serviced by an outside vendor and I don't understand why they would not use the information as a way to check the vendor instead they dismissed me. This is a dangerous business practice when the same industry that is there to promote health is in fact creating conditions for the opposite.
Kevin Byrne 6/11/11 11:34AM
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