Lenovo Customer Service

They won't even price match they're own products on they're own website. They're own price match policy states they will pice match up to 30 days after purchase.
I ordered a p11 combo last week, on sale for 20% off to be delivered on the 22. The minute I hit order now and paid, the shipping changed from the 22nd to the 28th.
Now, not even a week later, I find it on they're website for 31% off !
I'm thinking a simple phone call to sales support will price match. Nope
They suggest I return the item and re-order at the new sale price.
The reason given that it was already on sale when I purchased it and thats policy. I tell them I want an RMA. I'm told I need to do that through the website. I go back to the website to get a RMA. Nowhere on the website is there a place to request a return or RMA. I phone back for a RMA and am told they can't issue me a RMA because its still in transit, Its policy. I remind him it was supposed to be here yesterday and I need the RMA so I can have someone else return it for me when it arrives as I will not be here on the 28th. Reluctantly he agree's to authorize me a RMA and e-mail me a return label.
Checking e-mail hourly, 96 hrs later still no RMA , W.T.F.
Not only did they lie to me, by misrepresenting a correct delivery date to make the sale, then they're customer service person lies to me to keep me from returning it.
I have my own policy too. I don't do business with scam artist scumbag companies that don't know how customer service works. Treat customers fair "keep customer" treat them like s**t "loose customer" its simple.
I guess I'll have to have visa's customer service do the job for them and request a chargeback, what a complete waste of my time.
Avoid these clowns like the plague
Its not worth the aggravation or stress

I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.

Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.

Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS

Purchased an IdeaPad on Black Friday. Used it perhaps 10 times. Now have the Black Screen of death. Called Lenovo tech support they said it is out of warranty and it was purchased in South Africa when in fact I purchased in Southwest Florida.

I had a question about a specification that seemed wrong, so I contacted Lenovo technical support. I thought the process was overly complex to get to a actual real person. Their automated bot was not at all helpful. Couple other times I sent a laptop in for a issue under warranty. Both times issue was not properly fixed and had the same problem when it was returned. I will say that at least turn around time for repair was good. I don't think Lenovo prides itself much on the consumer product line and appears to find any way to cut costs. Yes I think their consumer line looks better then it really is and once you start using say a IdeaPad or another consumer model you realize that quality has diminished.

Horrible customer service! Delivery was promised on a specific date and then changed. The price also decreased 2 hours after placing the order and they refused a price adjustment. I asked to cancel the order (5 hours after placing it) and they said it could not be cancelled. Worthless company!

I called Lenovo customer support, I needed to find out which docking station I needed for my new lenovo (upgrade through work). The customer service rep was hard to talk to, and kept putting me in hold, She took the serial number, the type number, me phone number and email address, She said someone from products would get back to me. This all took 10 minutes. Four days later, I have text messages with a 10% discount on the next product I order. I have no idea which model I need, but the text messages keep coming.Service exceptionallly poor.

Bought a new YobaBook 9I, unpacked and found it was broken, impossible to even install for first time use. Immediately opened a support case, that was over three months ago. Since then had to send it in twice, got it back still broken. The mail exchanges with their support team are surreal, rude, condescending and not providing any answer.
Stuck in Lenovo support hell without any idea if I ever get my money back or a laptop that works

Lenovo has the worst customer service and tech support of any company that I have ever dealt with. In my first call for tech support, they asked for a lot of personal information and gave me a "case number". But, they couldn't help me and answer my technical question. When I called second time, they couldn't find my case number. I called a third time with a simple question and the "tech support" couldn't answer it. The tech support guys just ramble through a written page with their heavy Indian accent that I sometimes had difficulty understand. Shame on Lenovo. I will never again buy any of their products, ever!

WORST CUSTOMER SERVICE IN HISTORY! Waited over 40 minutes on BOTH chat and phone and NOTHING! Finally just hung up and disconnected. WHO has that much time to just WAIT AROUND?

Terrible customer experience with a flagship product! My ThinkPad X1 (less than one year old) randomly crashes...just seizes up. Sometimes this will happen a couple of times in a week...sometimes it will go weeks without any issue. When it had crashed about a dozen times, I sent it back under warranty. I received one email acknowledging receipt and giving me a link to Lenovo;s 'process. After about a month, it came back with a note saying we've been trying to reach you and since you've elected to just take it back...here it is! I had no phone messages or emails from Lenovo. So I fired it up and almost immediately experienced the crashing problem again. So I called and spoke to them and was told to send it back with a detailed explanation of my experience. I did so. Got an identical 'acknowledgement of receipt" email and then nothing. Today it came back with a note saying in effect "we can't fix this. Be sure to check other components of your system." There is no 'system'. I use it as a stand-alone laptop, like most people. Worst warranty/customer support I've ever experienced.

Lenovo's customer service is a bad joke. I have attempted several times to return an item for a refund but the only option is a phone number. My only options are email and chat. Chat? There is nothing to click on. There is no email address for returns and refunds. One person offered to help through a different email but that went nowhere. I even have a case number for the return, fat lot of good it's done!

Your product is a RIP-OFF. It does'nt WORK. WHO do I speak to about it?

HORRIBLE customer service. I contacted them on Facebook to inquire about the status of my order. I got Wilson_Lenovo and he just told me to check the status on the website. (duh.) THEN he proceeded to reply to my public comment on Lenovo's facebook page and posted my name, email address, and phone number!!! publically!!!!! lenovo has 6 million followers!!!! omg who does that!!! Cancelled my order immediately.

This customer service is a joke. They basically have an office but they don't give a sheet about responding to you. Laptop send in for repair, MIA for a month. Send 3 email, no respond. Hotline is like a dummy responding the same sheet to you. Promise here and there but nothing happen. They don't even inform you what's the status.

After Only One Month, My Lenovo Ideapad 3's Card Reader Stopped Working. It Is Extremely Slow For Downloading Anything. When I Copy A Photo It Can Not Be Found In Any File. This Ideapad 3 Is A Piece Of Trash. Do Not Buy Any Of Their Products.

I had a Wi-Fi card issues on a one month old IdeaPad 5 I was able to receive a shipping label right away to send it to a repair depot. Took around 10 days to get it back. Wasn't terrible my issue actually is not with repair but the fact I needed a repair in the first place. I would also include the laptop was returned with a dead battery, the power management had been disabled, the Secure boot was disabled and the laptop had not been powered down before shipping back to me. My repair experiences have been hit and miss, one time the laptop was shipped back to the wrong address. Other times I have had laptops returned with broken pieces out of it. I think in general customer support is better on the pro side of computers. Consumer side tends to get much less quality support.

Call in as I have the 3 yr. Premium Care Plan... excessive battery drain.

First guy goes in and ups some of the power controls, then he is using.l the search engine... "battery drain on Lenovo....". That's unbelievable.

Call back next with same problem, the woman gets access and puts me on hold
... I shut her down. Insist on a new battery. Tech comes and replaces battery and no change in battery drain.

Call in again, woman gets access, ups the power settings after I brought them all down... tells me to see how it goes over next two days... and will call back in 48 hours... didn't call back.

These techs do not know what they are doing and they do not follow through with their own directives. ☹️

I will go to my own guy...

I posted a review last year, under ori-is-tired-of-lenovos-bs or something similar (don't care to check the exact formatting). as an update, it is nearly April 2023 and to this day I have not heard a peep from them. Thankfully I now have an Asus laptop and don't have to worry about dealing with Lenovo anymore because holy sht what an ungodly trainwreck of a company, but man that was frustrating. If you're considering getting a Lenovo product plea
se spare yourself the endless frustration and look elsewhere because this is not worth it.

I'm in the middle of a nightmare. I purchased my Lenovo Flex 5 in Sept. from Costco, unfortunately, I didn't start using it until January & was past the 90 days for return. So, now I am stuck dealing with Lenovo's abysmal thing they call customer service- it's not! 1st lady that helped me was supposed to call back in 3 days to see if the solution helped, it did not & she never called me back.
So I had to contact them again- I sent it in & they said they did a system restore & shipped it back- I had already done that & it didn't solve the problem. Now I'm about to ship my laptop to their "swat" dept in NC, lady I talked to screamed at me & I couldn't get a word in. (she even shamed me cuz I bought via a '3rd party')
I have 3 issues: 1- battery indicator is faulty 2- laptop randomly (multiple times an hour) blacks out for a sec & comes right back 3- random screen captures- just out of nowhere, you can see the screen grab- no idea why it occurs or where/if they're stored.
1 thing is clear: The right hand does not know what the left hand is doing. There seems to be no communication between the people working on the products.
I have zero faith that this issues will be resolved, once they have your $$, they could not care less!

Worse customer service zip have come across

I had a horrible time with Lenovo. They are the WORST company I've ever bought electronics from EVER. I ordered a particular Motorola cable modem. It was labeled as in stock, then a week after successfully ordering, they sent a note that they didn't have the product and were waiting for stock. A month later, I finally received a package, but it didn't have the product I ordered. And get this...the box I received was the box for the item I ordered, and was shrink wrapped as if completely new...but instead of the Motorola product I ordered, was a refurbished cable modem of another brand (and without a charger, so wasn't even a full alternative). I then called to ask for a return and I was told I couldn't return it for a refund because if I did, they would not accept it since it wasn't the product that I ordered and theoretically I had received. It was a catch 22!! I have called 5 times over 3 weeks to complain, I've sent pictures of the box and the item I received by mistake, and have been told 3 times that a refund was on its way, and then after not receiving them, I've been told that my request was rejected because they couldn't find the pictures of the item (which I'd already sent). Crazy. This is the worst run-around I've ever experienced. I will NEVER buy anything from Lenovo EVER again.

We never received a copy of the warranty terms when buying the laptop nor at the time of extension. Here's what is in the terms & conditions of the "Premium care support with next business day on-site" warranty. We are dealing with a repair for past 2 weeks and ETA is 2+ weeks into future:

At Lenovo's discretion for further investigation, performance test,
etc., some repairs may need to be completed at a service center. If so, Service Provider will send the product to the service center
at its expense and return the repaired or replacement product.

So I purchased a IdealPad 5i laptop and just after return window the WiFi started to drop out randomly. After contacting technical support I got a replay to just send laptop in for repair. Pretty deflating to have a laptop a little over a month and WiFi is already failing. Apparently after researching the WiFi card there appears to be a issue with the Realtek model even in other brands using it. The repair process with Lenovo is still ongoing but the estimate of a 5 day turn around already is out of reach as the estimate now is almost 3 weeks. Is this a realistic expectations these days to get almost new product repaired. Shouldn't a offer of a exchange, or a return be more appropriate? I am beginning to understand that Lenovo does better with support on their pro lineup of products then consumer ones. I hope it turns out better then I expect but it does seem like support is not what it used to be.

I purchased alaptop in December. It was delayed in shipping (by over a week) such that the original delivery address no longer worked for me. The first customer service person I spoke to told me that they could reroute it to my current address if I had UPS return it. I later found out that this was false. I then purchased a replacement laptop. Lenovo did allow me to purchase the laptop at a somewhat reduced price, but it still cost more than the original purchase price. It would have been cheaper to have family at the original address ship the original laptop to me and I would have done this if I had not been told that I could have it rerouted. As for the original purchase, it took Lenovo weeks to refund me (refunded on Jan 30th, weeks after UPS returned the laptop on Jan 9th, over a month after the actual purchase on Dec 22). And I also had to contact Lenovo several times to get them to actually issue the refund! Finally, when Lenovo actually issued the refund, it was less than what I had actually paid. I never received the full refund!

Absolutely brutal customer support. I have Legion Premium Support. I've been trying to diagnose the same issues for almost 2 years. I have spent hundreds of hours dealing with support, sending the device in for repairs, sending e-mails back and forth, yet my computer is still defective. I will never buy another Lenovo device for as long as I live. The WORST SUPPORT I HAVE EVER EXPERIENCED.

I am so happy with Levono tablets ! I use to but Amazon fire tablets I had 7 tablets I try the Levono tablet tab m8 and fall in love now sold all my amazon table and now I have 4 Levono tablets. M7. Ma8 hd and the m8 the. And the tap 10 the tablest I love all of them I would not trade any of my Levono apple tablet. I now only buy Levono profits now keep up with the good work manny alves

Customer services was great; however, couldn't repair my new Lenovo desktop all-in-one through the phone. Will have to send to Texas for repairs but chose not to. If I send in there is no guarantee I will be able retain irreplaceable software for they might have to re-image or replace entire compute. I just will never purchase a Lenovo again; painfully learned my lesson.

Problems I'm having is Lenovo will not turn on when on/off button is pressed; I have to press it at the most, so far, 7 times before it comes on. I turn it on and screen is black immediately push button to turn off and try again and it finally comes on after at least 7 efforts. After reading discovered many are having same probblem.

Lenovo's website is one of those "flourish" sites which offer a lot of seemingly useful information but mostly doesn't help at all. I found their customer support line which oddly cannot be found on their "Contact Us" page. However, once I was able to call and get ahold of a customer service agent, the person helping me was able to guide me through steps to correct a "ghost cursor" (my cursor kept sliding towards one corner or another) problem by disabling the TrackPoint nub. Not an ideal solutions, but since I rarely if ever use it, not too disappointed.

I bought a lenovo yoga 3 in January from a Best Buy open box option. When we tried to get help from Best Buy they were less than helpful. We called lenovo and got through to the wrong person, who kindly provided the correct number and options. I called and got a hold of Arnold who helped fix Ghost Touching and a bad camera driver. He was so pleasant during the entire call! I feel very comfortable calling back in the future. They also confirmed other information that helped to prevent a problem with the manufacture warranty.

I hope more people can have the great experience that I had! Good luck! Computer problems are the worst.

I've heard a lot of bad service reviews about lenovo so I was a little nervous when my laptop screen hinge broke 3 months after my warranty expired. I'm a college student so I brought it into my campus laptop service for an estimate and they told me it was a $210 fix because they would need to replace my whole screen and I could NOT afford that, so I decided to try calling lenovo customer support. I was really surprised to find that they had approved my fix even though I was off warranty--they covered EVERYTHING (shipping, parts, service) and I got my laptop back in less than a week! Just goes to show you shouldn't believe everything on the internet and give lenovo a chance! It worked for me :)

Sidney was very helpful with my laptop issues. She walked me through step by step and was very patient with me when I missed something or made a wrong step. She was able to help me get my computer up and running again and was able to explain the reasoning for what might have happened. She kept notes so if I have issues in the future they would know what has happened. She was extremely nice and polite and was able to keep me from getting more frustrated than I already was with my new laptop. When I made the callback request it was a quick response and she was able to understand my problem quickly. I had a great experience with Sidney and I'm glad I was able to get with her to fix my problems!

I don't under stand the negative reviews. I shipped it to them on Thursday and go it back on Monday. This my friends is amazing customer service! The touchpad and motherboard were replaced.

I have to give Lenovo tech support high marks. My laptop which is less than 2years old, wouldn't start. Lenovo overnighted a box, I UPSd it to them, and they had it fixed and returned to me promptly. I highly recommend purchasing the 3year warranty, which made this white glove service possible. Good on lenovo for excellent customer care

I have had numerous positive experiences with Lenovo customer service, and rate them highly

My flex 2 14 ( 6 months old ) started showing issues with keyboard which ultimately made keyboard unusable. I live in a very remote area. My nearest dealer told me to call Lenovo and said they would resolve the issue.
I called and told them the problem. The guy on phone was calm. The service was better than dell's which I have experienced many a times.
He did not sound promising and told me that I will be contacted again within 3-4 days. I called him on Monday morning 10 am. Next day in morning, my dealer calls me to tell that he received a keyboard from Lenovo which he replaced free of cost under warranty.
Only problem with Lenovo is to find the right contact for your support.
PS: I told the person on phone that I had to go out of state and have a very very important project to type.( which I had to )

I ended having an issue with my labtop Levono P500 getting a Restore Error File /Bcd missing and search all over google to find out how to recover without having to go out and spend more money to fix it and after a day of reboot after reboot and playing with DOS commands I ended up calling tech support and of course I was expecting that since warranty is over to just find a small button on the side and he walked me through the entire process of restore and rebooting my computer. Yes I find this to be excellent service, Can't complain, my next labtop will have to be a Levono, the NOVO buttom is a must.

I was very surprised to see such a low rating for Lenovo. It's the only brand I'll buy for my work specifically because of their service. I use Thinkpads, and the in-home service plan. Every time I've had a hardware issue, it was fixed within 2 days. That's the TOTAL time from me calling to having a fixed unit, and the longest down time I had to endure was 3 hours. Additionally, this is the only company I know of that lets you replace components yourself if you don't want to schedule a tech. No shipping the unit back and forth, the parts are overnighted directly.
So, If you are technically savvy this is absolutely the best company to deal with.
Their service plans are not cheap, but they've been worth it for me.

Bought the Lenovo Y510. Excellent build quality and very reliable. Customer service is excellent compared to what I experienced at DELL. I recommend Lenovo.

My Comment Is On The Ordering And Delivery Of A Desktop Computer. I Orderedthe Computer On The 16th Of The Month For Shipment On The 19th. The 19th Came And The Shipment Changed To 22nd. The 22nd Passed And I Received An Email Telling Me It Would Be Shipped Within 30 Days. I Continued To Watch Shipping Status. On The 24th It Stated Will Be Shipped On 25th. Now Up To This Time No Money Had Been Charged To My Account Until The 24th Which Was The Day Before Shipping. On The 25th Received Ups Notification Of Computer Being Shipped. So It Took 9 Days Before Shipment. I Know Most People Seem To Think All Should Come Between 3-5. I Did Not Find 9 Days Unacceptable. What I Did Find Unacceptable Is The Number Of Times The Shipping Date Was Changed. If They Would Just Tell A Person 5-10 Or 10-15 That Would Be Fine For Me As Long As It Was Shipped In That Time Period. Later As To How It Operates.

I think the T/support is top notch for "Think Pads" now on Idea pads its another story. You get what you pay for. You went the cheap route to begin with so why shouldn't the service be a lesser quality also. A bad thinkpad is better than good HP or Dell in my book. I have owned 10+ though. I have only ever had to get 2 serviced by them. Now IdeaP i have owned 2 and have had to have both serviced by them, also paid less for them. As far as ordering, i get the email confirm of my order shipped and usually have next day about 4-5 days total. The whse is like 5 miles away though. I ordered a Toshi for the wife, no special options and took 5 weeks, and another with U/Grade mem & pro and it took 8 weeks

I have a Thinkpad. Their warranty service was excellent when I needed my screen replaced.

However, when it comes to ordering a new computer, Lenovo extremely frustrating to deal with. Their automated order status update system doesn't seem to have a good handle on how long it's going to take to manufacture your machine. If it gives you an estimated ship date of tomorrow, it may be that it's already shipped, or it may be that they're about to change the estimated ship date to a month from now. Calling doesn't necessarily get you more accurate information than you get from the automated system.

That said, once you get your ThinkPad, you have an excellent product.

I thought my Lenovo had caught a nasty virus as I was unable to open any of the options in the Control Panel. Before calling Lenovo customer support, I spent about a day downloading malware removal programs and trying to fix the problem myself as I knew my warranty had expired a little over a year ago.

Not having any luck at all fixing the problem, I called Lenovo. The lady helping was very nice and explained to me that it would be $179 (for a year service) or an $89 one-time fee. I knew there was no guarantee that they could fix the problem, so I asked for a back up Windows 7 cd (never got one with purchase) to which she informed me it would be $59 to send the disk or I could purchase the $179 service protection and get the disk for free.

She then offered to do a remote session to see what the problem was. I agreed and she quickly informed me that it was not a virus but that a windows file was corrupt. She explained to me that it was really easy to fix and they could do it now for the agreed price. Hmm...an easy fix, maybe I should try this on my own,I thought. So, I turned down the service, did a GOOGLE search of corrupt files in the control panel and found my fix in 10 minutes.

All-in-all, I was pleased with how the tech agent handled the call. Without her doing a remote service session, I would have never known it was a corrupt file. Only downfall, when I explained to her that I would try it myself as it was an "easy fix," she tried repeatedly to get me to purchase a repair session. She did not want me to hang up without a purchase. That seemed pretty pushy to me, but she was just doing her job.

Even though the sales tactics are a little strong, I would rate their customer service as an A and would use them again if needed.

I am now on my 5th Thinkpad product (I have been using the line since the late 1990s), and I have to say that I'm still rather impressed with both the customer service and the products. No doubt there has been a drop in quality as compared to the older models that I have used (A30, T23, T40, T61p, now x200 Tablet), but that was expected since IBM used to make them specifically for their employees to have solid machines that were durable and powerful enough for traveling. That was almost 15 years ago, and the A30 that I bought then cost almost $3000! This x200 is lighter, a billion times more powerful, and does a million more things that that A30 for a quater of the price.

Times have changed, and Lenovo's purchase of the company definitley shifted the focus to a profit model (as opposed to a ROI model for employees). As a result of this shift, they have tried to produce, with varying success, powerful machines that don't weigh a ton or cost 1/2 a month's salary to buy. Most of the lines are still mil-spec tested, have numerous protection features (i.e. roll cage) not even considered by most other laptop manufacturers, and it is done at a cost of under $1000 for their newest machines.

Maybe it's just me, but seeing as how fast technology moves these days, I would rather have a laptop with those specs for $1000 than a solid tank that cost 3x as much and will be outdated in the same time frame. just my 2 cents!

Also, it should be noted that the reason I'm on this website right now is because I was looking for Lenovo's warranty service line. When I couldn't readily find it (the number above didn't work), I called the first number that I found. They connected me instantly with the warranty service line who, in turn, took care of everything in 5 minutes. I'm sure that there are horror stories out there, but it's been my experience that each horror story you read has at least 5 "good" stories that you never hear (because few people take the time to lavish praise for something that is expected). I'm sorry to those who have been mistreated in this forum, but people should know that it's not the whole story.

Best of luck to all!

I had a terrible experience with Lenovo.

My experience is like this:
1. I placed an order on a Thursday for an IdeaPad laptop. The web-site promised it was in-stock and would ship out in a few days.
2. On Sunday they sent an email saying that it would be upto 30 days delayed and if I wanted to cancel, I could call an 800# or send an email indicating such. So I sent an email with the exact requested info and I never got a response. I have learned that having a paper trail, rather than a phone conversation, is always best. So, I opted for the email.
3. I called monday to follow up, they said it may have already shipped! they said that, if it had, we could re-direct UPS shipment back to the factory. Or, wost-case, if they couldn't re-direct, I could send back for a full refund.
4. I got an email 1 hour later with the tracking info. I called back *immediately* again, they said it was too late to change the shipment. Huh?
5. So, the unit came. I called lenovo and explained all of this and said that the unit was not even opened and I wanted a refund. They actually had me re-send the email I sent and the original email from them saying that it would be delayed. They had no record of either event. I did, I sent them while I was on the phone with them. They read it to me out-loud over the phone and couldn't provide an explanation.
6. They agreed to take it back ,but with a re-stocking fee. I would not accept that and asked to speak to a manager. They then agreed to take it back with a full-refund.

They said it would take 2 days to "validate the unit" (it was never even opened, it's still sealed) and 9 days to post the refund.

Here's the funniest part of this whole thing:
7. the day I sent it back (I never even opened the box), I got an email from lenovo saying that the unit was shipped with a DVD burner instead of a blu-ray combo drive that I ordered. I have a feeling that they will open it and tell me that I swapped the optical drive, and this will not end here, but we shall see.

Absolutely amazing.

I would never even think of buying a lenovo product again.

I bought an HP, actually, their web-site allowed me to finely customize the unit and I basically got the same laptop with a bigger screen for the same cost, and some minor upgrades like a 9-cell battery.

Lenovo..... No1 laptop in the world.... Proven time and time again..... all you moron computer illetrate...... its you against Millions of people out there who made Lenovo the best computer company and the No1 company when it comes to note book.
P.S: Best customer service.... I don't know about technical dept as I have never had any issues with my laptop.

Hello Lenovo Support Team,
I am well pleased with the products & services of the brand Lenovo. I am using G450 Laptop since last year but recently I have an issue regarding Dual Operating System installation. The contact number of support team is out of existence. It will be great if you may pride me the appropriate contact number so that I may reach you.
Regards,
Anurag Birthare

I read the negative comments about lenovo's customer service and have to comment on the excellent service i received with a laptop problem. I called, they had me run a test and when I called back with the results. They next dayed a box and label and sent it back to me in 72 hours just like new. Oh and I had 3 weeks left on my one year warrantee.
One of the best customer service experiences ever...

I cannot believe what I am reading here. I own 3 Lenovo computers, 2 are laptops and the 3rd one is a Netbook. Why do I own them? Because of the great Customer and Tech Support. Their 2 Tech Support centers are in Raleigh, NC and Atlanta, GA. The support people all speak gringo English. I have never had a problem getting to a tech, usually within 1 minute, never more than 3 minutes.

I think some of you have confused Lenovo with Dell. Dell is without a debt the sorriest computer company in the world. I despise them. My previous 3 laptops were all Dell.....very catchy marketing company. Their customer Service is simply unbearable and their computers are poor quality with many problems.

Lenovo has the best customer/tech support by Sony. All the rest cannot compare...and Dell is the absolute worst.

The Bad: I find it odd that such a big company like Lenovo would have customer service only from Mon-Fri 9-9. Also the time you spend on hold is almost unbearable
The Good: After you get to talk to someone, though things do move forward well. Customer service guys were friendly and helped me quite well.

My issue was that I wanted a change to my order but they ended up shipping it without making the change. They processed my return (did not charge me the 15% refund fee) and placed an order for the new one. (They even found me a better deal). Be patient and polite and you should get what you need with no trouble at all.

I have had a lot of trouble with a Thinkpad T43 which was purchased well before Lenovo bought the brand. Lenovo's service has been exemplary and never questioned the three motherboard replacements. Always had my system back in 2-3 days. Based on this T43 I'm glad IBM is not making PCs anymore.

I have worked with Lenovo for along time, and I can tell you that majority of the managers there have no idea what there doing. lenovo's crap customer service is because they do not communicate internally properly.. emails get passed around through so many branches of management because no one knows how to fix the issues, hence the delay, I can keep going on and on......

The company has so much potential, but the managers there are liars/deceptive, literally making bad decisions and wasting companies money.

I quit 1year ago because of that and now working with one of there competitors, never been so happier now working in a professional environment

I worked for the company that was in charge of the warranty support for "Renovo". I was fired for not pushing sales of the warranty upgrades. I had the highest customer satisfaction rating in the program. When I accepted the jot I was told it was non-sales position. Then they started hiring people who had no real tech skills and made selling the warranty upgrades the most important part of the job. No surprise to me that the customer support sucks.