LinkedIn Customer Service Complaints - page 2

LinkedIn has fallen hard, fast and fatally in the eyes of professional recruiters. I was a LinkedIn early adopter, long before it hit its peak as the powerhouse of professional networking, and back when they actually CARED about their subscribers. LinkedIn pro recruiter was a good step in the right direction, but the new job ad "budget" model sucks ... you don't get even close to what you pay for, and depending on who you talk to, you're either getting results based on the criteria you indicate (candidate skills/experience/location) or you're getting nothing and you're paying a fortune for nothing! I'm disgusted with the complete lack of customer service, they don't respond for 3 weeks. Also, don't count on getting your most critical positions filled by posting your jobs on the basic or PROMOTED model...as with my company and the constant auditing of our posted jobs, I'm lucky if they show up at all on our LinkedIn company job page. LinkedIn, your leadership, technology and customer success teams should be ashamed of themselves. You've become a big, bloated, self-serving sloth of a platform who focuses more on collecting subscribers and money while pointing fingers at your ATS partners as the problem rather then fixing what's wrong with your platform.

Not able to get contact with their support at all. Terrible service.

LinkedIn in my experience has 1/10 standard customer service levels. No contact numbers, poor AI on their contact us section and days after logging a ticket (which I needed to have done within a day at most) they told me to email someone else. I emailed them (incorrectly on my part afterwards) however a few days later when I found out, it wasn't worth following it up as I believe they CS is truly useless. I don't actually think they can do this which I guess is not their fault, just the systems and training they have.

we spend thousands of dollars on LinkedIn job postings and their customer service it terrible! SOme adds we have posted are randomly blocked and not shown still while we are paying for the job posting. Something is definitely shady about this company.

Oh my... I filled out a help form to..get help with a problem and after getting in touch with an agent that agent(Annie LMS Support Consultant) she told me she couldn't help me and then sent me a link to the help form that I had filled out in the first place. These people are beyond stupid.

LinkedIn's so-called "team of engineers" cannot remove a glitched link that displays my profile as an "employee" on a company page I do not, and have never worked for. Any other platform would have this resolved in one day, it is going on day four. None of the customer service agents give their full name or specific contact info, therefore, none are accountable. Very poor communication provided. Terrible service.

Linkedin has no live support available. Only once I got a live chat .. which looked like BOT.. then discover that it was a real person. But this person did not know many things .. did not even know what is 'reorder' within profile.

really horrible support

Rude,dismissive and biased people with no recourse except to "appeal" to the same people that already had their minds made up from the start. Facts don't matter to them...only who they agree with and protect or disagree with and weaponized their subjective "standards" to attack

Absolute bs. Was charged 60 for some bs subscription on this site. I immediately canceled and have since spent the last week trying to speak with ANYONE like an actual human w/ no luck. PayPal won't refund me and fit the life of me I cannot connect with anyone on LinkedIn. I'm so frustrated that was my Christmas present money that's all I had abd poof its just gone. and the only thing I've seen regarding refunds is that they don't give them out. Well I never received a service I never signed up in the first place! I just want my freaking money back!!! Not ok LinkedIn!!!!!

The worst customer service and this is pathetic reflection of their leadership. First they take the money for my subscription, but when they stupidly ask for a two step verification, they are using my old iphone number, so it doesn't work. Anytime I tried to get into my home profile to change my phone number, it doesn't work, thus another failure here. Frustrated and sick to my stomach. This is the best this company can do? Time to short sell
their stock!

For a global company their support to Australia is terrible and via the USA meaning there's often 24 hours delay before anything is actioned. I giant of a company seems to be cutting costs by not having local support and they don't seem to care about their paying customers. What's worse (or great if you work for Linkedin) is the entire staff take days off so their customers can't contact anyone. Great place to work, charge a lot for their products but Linkedin seem to have no consideration for their paying customers. Fortunately for them they are a monopoly so may think they can treat their paying customers so badly.

Absolutely disgusting organisation. I set up a free job trial to see how it worked. When i realised it was not of use, I thought i had cancelled the trial and now see two enormous charges on my credit card bill. Logging back in to try and cancel is impossible as there is nowhere to cancel unless you have a premium subscription, which I dont!!! They clearly make it as confusing and as difficult as possible in order to steal your money. They are impossible to communicate with - no contact number or email address so they will just keep taking my money!! Avoid like the plague!!

LinkedIn is owned by Microsoft since 2016. Why does Microsoft allow their name to be tarnished by this awful company? If you want to complain - start calling Microsoft - they own this pathetic company and have done nothing to improve their nonexistent customer service.

I pay $6000 for a SINGLE LinkedIn Recruiter seat and they do not provide customer support. I have been LOCKED OUT ENTIRELY for the past week and there is no way to resolve this. I can either cancel my account entirely or pay for an account I can no longer access. I repeat - there is no way to contact anyone at LinkedIn for support unless you can sign into your account and I am locked out. THIS IS CRIMINAL.

How is it possible for a premium subscriber not able to reach a customer service agent?

Absolutely terrible. None to talk to. No response to a service ticket. No way to cancel future purchase of inmail packs once you buy some extra ones, they just keep billing you month after month.

Horrible customer service! Can't reach anybody by phone. When you reach someone by chat, they give you dumb, canned answers that don't tell you much. When you probe for more information or give the slightest hint you're not thrilled with them, they don't answer. If you keep pressing, they just end the chat. No supervisors are available.

This is a horrible company. Never try their campaign ad builder. The service is flawed and doesn't work properly.
They don't have any customer service and they are very heavy handed if you protest anything of theirs.
Bad bad bad

How is it even possible where you pay a monthly service fee and you can get no support? Pull it together and do the right thing

I work as a Recruiter and I need LinkedIn to perform my job. Our
company uses LinkedIn and we pay THOUSANDS EVERY YEAR for their Enterprise services to Recruiters to find talent/candidates. And part of our jobs is to contact people using their InMail service and post jobs.

In February 2021, my colleague and I got restricted from LinkedIn. He was unrestricted, freed to use his account again, whereas I am not. LinkedIn claimed that we were sending spamming messages, but lots of Recruiters use their InMail service to send messages to potential candidates, so I don't know if their algorithm knows how to detect real spam. We both did the same things but only my LinkedIn account is still restricted/banned? Is this enough evidence to be considered
unfair treatment? The other two colleagues in the past had been restricted but then unrestricted too.

Restricting my account resulted with thousands of job postings being taken down as well, hindering a lot of hirings and project deliverables to our clients back in February 2021.

Since I could not have that first account back, I created a second account because I need LinkedIn to work, recently my second account has been restricted without being told the reason. I did not send any messages to people I didn't know, didn't add anyone I didn't know. Their responses are vague, automated, and, utterly rude.

I would NOT recommend LinkedIn for anyone and especially companies looking for talent, since their customer service is INNEFFICIENT and you will spend THOUSANDS for nothing.

Awful service. It's impossible to get help directly from a person.

LinkedIn has locked me out of my account for the past 6 months, or more. I've tried countless times to contact them, but there is no customer service number or email and when you spend hours reading through their "help" rhetoric, you are always directed to login, then choose the "forgot your password" link which takes you to a ridiculous "security check" that brings up a puzzle in which you choose the correct way "up" for pictures of 6 foxes-the puzzle answer always being "incorrect". It's total BS!

LinkedIn was never beneficial in helping anyone I know find a job and they are atrocious in providing customer support!

Hi! I am also got restrict recently without any particular reason..
I had just about 60 connections and I've not done anything wrong, I've not sent many messages..
JUST restricted.
And something horrible is that my friend said 'I can not see you on my linked list anymore' .
It means my coworkers and friends may think I unfollow or block them.
This could be critical in a relationship, I really think people banned by LinkedIn should sue this evil company.
ps. I am shocked because if linkedin user 'PAY MONEY' for their premium account, They usually dont ban them..
So is this kind of warning that 'If you don't give us money then We will ban you and you will be in trouble for your social relationship!' ?
os2. They have a customer center by phone ( call canter!). But when customers call, they (electric voice) just announce their physical address of company and hang up.

i have been trying for days to gain access to our company's linked in page which was falsely setup by someone. They only send me to articles that do not resolve the problem. Frustrating that others can make false claims about belonging to your company and linked in won't help.

They're absolute pure hot garbage. They have a ridiculous Live Chat "rule" where, if you're not connected in 3 minutes, they'll make you click a link to use their Web Form (which actually doesn't work--it just takes you to their stupid "Help Center" articles). Why isn't that MY choice? I tried to connect to Live Chat 5 times in a row. Every single time, my estimated wait time was between 3m0s and 3m15s. What sane person would rather be cut off and forced to use a web form instead of waiting the additional FIFTEEN SECONDS to connect to a live agent? I cannot express in strong enough words how horrible their service is.