Linksys Customer Service

I own a 5 node mesh network MX8500 to be specific. I've had nothing but issues with the WiFi. WiFi drops from any device that moves around the home. Also my devices will apprear to be on WiFi but the linksys router will not give the device an IP address so it fails to connect. Have to constantly disconnect and reconnect as well as reset system. Trouble shooted with technical support for over a month. They told me they were going to refund or replace the system. It's been 4 weeks and I still have not had a returned phone call. AVOID this company!

These people are the most frustrating and ineffective support people I have ever had to ask a question.

Took out a free three month Linksys Shield service.
Last security update was Jan 07, 2021. Fifteen threats have been blocked, but when you click details, then advised there are not threats!
Spoke to useless Philippines so-called support four times since March 01 2023, and advised they would come to me.
They are in essence script jockeys.

Worst customer service I've ever received, was on hold multiple hours had to call multiple times over 2 days. When I did get ahold of someone they were incredibly rude a complete waste of time the app to setup internet is overly complicated and feels like it's completely useless I regret buying this garbage and I'll never be purchasing a Linksys anything again

I recently tried to log into my account to check for updates on my routers and it would not accept my password. I then clicked on reset password and it indicated they would send me an email to do so. Tried twice, NO emails. I then called their phone number and got an individual who was very difficult to understand however he indicated he was unable to help me!
Sorry I ever purchased this brand.

It took 5+ separate phone calls with different people each time until I finally connected to an individual in the "Commercial" category with a different phone number to get someone who really cared about my difficulty for which I was grateful. I have used Linksys Routers for over 20 years and have installed them for friends and neighbors. I own 6 E 8450's having returned 6 Velops that could not hold a signal as a mesh system and got stuck with 5 RE 6500 range extenders that again couldn't maintain a constant system connection used in a 2100 sq' residence to maintain connections with our security system and an emergency generator. Linksys has in my view deteriorated and I intend to discuss my experience within the technical community on social media. Suggestion: Either make more reliable products and have technical service that is just that. This probably will never be read or responded to by Linksys, or who ever owns them. If not responded to within a reasonable period of time, I WILL POST THIS AS MANT PLACES AS POSSIBLE AND JUST MAYBE, WHOEVER NOW OWNS THE LINKSYS COMPANY WILL GET THE MESSAGE. SteveZ

It took 5+ separate phone calls with different people each time until I finally connected to an individual in the "Commercial" category with a different phone number to get someone who really cared about my difficulty for which I was grateful. I have used Linksys Routers for over 20 years and have installed them for friends and neighbors. I own 6 E 8450's having returned 6 Velops that could not hold a signal as a mesh system and got stuck with 5 RE 6500 range extenders that again couldn't maintain a constant system connection used in a 2100 sq' residence to maintain connections with our security system and an emergency generator. Linksys has in my view deteriorated and I intend to discuss my experience within the technical community on social media. Suggestion: Either make more reliable products and have technical service that is just that. This probably will never be read or responded to by Linksys, or who ever owns them. If not responded to within a reasonable period of time, I WILL POST THIS AS MANT PLACES AS POSSIBLE AND JUST MAYBE, WHOEVER NOW OWNS THE LINKSYS COMPANY WILL GET THE MESSAGE. Steve Z

Very disappointed in my experience with Linksys. Routers and their longevity and Performance. They last barely over the guarantee replacement of one year and I've had three to draw my conclusions. The last one being the ML 7350 that just shut off and was told. I would need a new one and they could not replace it because of being slightly over the warranty date. Even explained that I had two previous ones that did the same thing. Told me that the hardware was made in China and they could not be responsible so there you are judge for yourself from a very unhappy customer

I had an outage on my velop system about a week ago. Parent node connected but wifi was not recognized on child nodes. Another tech called the next day to address the issue but I missed call.
I called again on 12/25. Tech had me switch a child node to parent node but it still did not work. After 1 hour and 42 minutes on phone, the issues was still not corrected. I fixed problem by disconnecting modem and restarting. Original parent node and one child node worked. However, node that tech had me change no longer worked.
I received a call from Linksys the next day, but no one was on the phone.
I attempted to chat today. Several minutes between exchanges with tech. Disconnected after not hearing from tech for several minutes.
I am going to purchase a new system from another company. Linksys support is terrible.

I just had the most excruciating technical support experience ever it was with Linksys I bought a moderate the price Wi-Fi router from Walmart for my small home. The pamphlet couldn't get me to set up so I called customer service. The tech support Gall tried to tell me that I needed to hook up my computer directly to my router which wasn't the case it was all doable wirelessly because she insisted that I had a cable run for my computer to my where we spent a good deal the time going down that rabbit hole and as a consequence got to where I couldn't get back out. Ultimately it was resolved b I asked them repeatedly why such a cable was required when the router that I was replacing was another Linksys only older. That didn't require the extra cable.ut something that should have been handled in a pamphlet within 10 or less easy steps turned out to be a 3-hour ordeal if I had to do over again I simply would have gone all the way back to Walmart got a refund and got a different brand. Never again.

After spending over $300.00 on Linksys product and have the poorest condition of operating I am completely disgusted with the product. At no one time has any of the nodes operated long enough to enjoy what could be remotely called wi-fi in my home. There is no brick interior walls. The product is up to date with firmware. I have spent time after time with Linksys techs attempting to get the nodes online and to stay online. All those attempts have failed miserably. Consistency of Linksys is it's inconsistent operating in my wood structured home. I would never recommend this product to anyone.

I have been working with Linksys tech support since 4/13. They were suspose to send me a replacement router on 4/16. Did expidite shipping. Have not received router. Tried contacting customer support 4 times. The last time I was on hold for over an hour. I used my cell phone and it was a timed call.

DO NOT BUY LINKSYS PRODUCTS if you expect reasonable support after purchase.

Unfortunately purchased Velop 3 node system. Intermittent problems with 1 node stared about a year after install and after more than 6 frustrating calls and countless hours spent with support, Linksys agreed to RMA the product. They claimed to receive new product the 3 nodes needed to be shipped to them and when they received them they claimed they would send new product. Totally unacceptable as we would be without wireless wifi during that period. Suggested they send replacement nodes and old ones would be returned in the same boxes to them allowing the wireless wifi system to remain up. Was told NO THAT IS NOT HOW THE RMA SYSTEM WORKS. Totally rediculous! STAT AWAY FROM LINKSYS.

Bought velop mesh network; hours with CS to set up, worked fine until one node broke, within warrantee time. Replacement process was a nightmare. DO NOT BUY THEIR PRODUCTS.

I attempted to contact customer support four times and each time I was disconnected and no one called me back. Terrible customer service.

Pathetic experience trying to get some simple support with RE7000 setup as access point. I was given zero option to speak with a human in the USA, where I bought all my Linksys gear and where I F###### live. Pathetic. All Linksys gear went into trash last night, on to someone whom will at least pretend to care.

we have three Linksys products soon to be two and have only been able to get one of them to work via their useless app. the Smart Wi-Fi website is not much better we'll take one shot at their customer service phone number and start returning stuff.

An appalling company with appalling products. I spend hours talking to Asian call centre staff who are very difficult yo understand. Invariably the Velop system crashes shortly after it is put right.

Belkin should not be permitted to sell such inferior products, contact me for more info. [email protected].

This is the worst customer service I have ever experienced. Never buy this product. Registered our problem several times and each time new service person and the same question and no solution. Now replacing my company routers to a new brand.

Issue with brand new router node and after being on the phone for almost 2 hours with support they still didn't wanna replace a defective node. These are not cheap and they are under warranty what is so hard about replacing them? I'm just gonna go buy something different cause I'm. It tech support and shouldn't have to jump through hoops like this. What a waste of time and money!

This is the worst customer service I have ever experienced. I have been hung up on 5 out of the seven times I called. When I did reach someone I was literally on the phone with them for 2 hours and still after that I have the same issues. My mesh routers are under warranty and they seem to be doing everything thy can to avoid replacing my routers. Did I fail to mention my warranty expires in 3 weeks. I don't know they are trying to push this out till my warranty expires but it sure looks like it. I warn all NEVER BUY THEIR PRODUCT. THE CUSTOMER TECH SUPPORT IS THE WORST. Also it look like you are routed out of the country. there was music and chickens sounding in the background. Nothing you would expect from a professional customer service business.

I bought a ac 2200 maxsream on Amazon.It doesn't work. I call technicak support ask fot help. He talk to me and then hang off the phone without any mention. I want to know that rtis the way linksys treats to customer?

Extremely negative. I called, they put me on hold, nothing else happened for 30 minutes. Eventually I resolved the problem myself.

I had a problem on my Linksys 1200ac extender and after exhaust all the possible troubleshooting I decided to contact their technical support, which created a protocolnumber nad never followed up on that, so it is nonexistent. This was my 3rd productfrom Linksys, first time I have issues, being fair. But with all the competitors they have around them and in the industry, I don't think they can afford to have a technical problem unsolved. With all being said and the frustration, this is my last Linksys product and I will never recommend it to anybody !

They may have outstanding hardware ratings, but the average person will never experience it. The "easy" set up is designed for network administrators and NSA grade tech brains. First you download the app to your mobile device. Un plug old router, plug in new router. Upload passwords. Wait for blinking light. Activate with your cell phone. Hold phone near router for Blue Tooth validations. Validate e mail account with new password even though you've done this on the mobile app, and this step is not listed in the instructions-I believe the instructions were written for a Linksys upgrade not a brand swap. Holding my cell phone near right next to router. Turn off Bluetooth then turn it on. All the while waiting 40 minutes on hold for a Customer Service rep to come on the phone and help me and tell my why I cannot easily install Linksys best router. All of this leads me to disconnect both the call and device, and send back through Amazon. The CEO should be asked to do everything it takes to set up a router before he gets paid each month, and then mix up the order of events, and he will eventually get it why his design is like college binge party upchuck scrapings. BTW, they never answered the service call.

Good evening, I had been having trouble with my internet for a few months. I contacted Xfinity, who told me to contact Netgear because my new modem was showing issues. I had called them three different times, and two of those times the customer service rep was rude and dismissive. The other time, the rep was polite, but unable to resolve the issue. Tonight I called again and they told me to just call Linksys (my router manufacturer) on a conference call because they couldn't figure it out. The Linksys representative I spoke with said his name was Miko, I hope I spelled that correctly, but my call was placed today, 9/8/2023 @ 7:39 PM PST. Miko was so polite and professional and was able to patiently walk me through all the steps for troubleshooting and remained respectful throughout our extended call (36 minutes). He even made sure to have me check all my devices before just getting me off the phone, unlike Netgear. He then explained to me what the issue was. It might seem miniscule, but having my internet back is such a relief. My daughter and I were having to go to Starbucks to get our homework and my work done on their free wifi, while paying for internet I couldn't use. I don't often leave reviews, but this was outstanding customer service, and I wanted to share my experience. Thank you so much, Miko!

Hi.i was served by your female Tech Support on Sunday (9 july) at 13.30 to 14.30hrs. I couldn't recall her name . But she's a Filipino lady. She's a asset to yr office. Throughout the conversation she was very polite and having great patience and guiding me all the way till the problem was resolved. Pls send my humble appericiation and a big thank you to her service.She deserves a pat on her back. Kudos! I am afraid I can't recall my name. I am sorry. Thank you.

My Linksys Velop system with 3 routers was working fine for a year but seemed to be having problems due to an internet bug. I spent a total of 6 hours on the phone yesterday with 4 different Linksys support techs, but ended up connecting the Velop parent router myself afterwards. The 1st tech seemed to have corrected the underlying internet corruption after about 40 minutes. The 2nd, with whom I spent 4 of those hours was barely knowledgeable about this particular system and had such a poor phone connection it was very difficult to communicate. He never did get anything connected for me. The 3rd tech seemed knowledgable enough but after 40 minutes I was still not connected and she dropped off without calling back. I had learned enough buy then thatI got the main node up and running myself but couldn't get the others to work. Finally today I ended up with Mervin, who was very knowledgeable and helped me get my whole system working again in 30 minutes.
So, a mixed review, but my main complaint is I lost a whole day on the phone with these people; I never even changed out of my pajamas! I can't imagine how Linksys can afford this either??!!

I just had a lovely woman help me set up my internet. Her name is
Claire. She was so kind and understanding. Some of us don't know anything about wiring or technology. My router is 1.5 years old & I'm just adding internet after a while without. The cable co sent a box of stuff. After 3 hours of live chat, was told to figure out how to get my phone to connect. Next day someone at cable said it was the router. I was so blessed to speak to Claire at Linksys. She stayed with me until she figured it out. I think she is a genius. Thank you. Oh, I had one wire in the wrong spot.

Hello. Is sad to see how these days you're not able to find a live managenment supervisor that you can call and complaint or even better to express your GRATITUDE FOR A GREAT CUSTOMER SERVICE. Couple days ago I had the great opportunity to chat with PHILIP BRIAN ABANACION K about my router not working properly. Philip was great. He took all the time need it to be sure that my son and I understood what to do to get my router back in track. You have in your hands a very great employee. It will be awesome if every single bussiness could have many employees like Philip. Our customer experience will be definitely more successful and pleasant. Sincerely Geizel Rice.

Hello, I was cut off during my online call so unfortunately did not get to leave a review. However, I wanted to leave one as the lady who assisted me could not have been more helpful! she was endlessly patient, very knowledgable and all around excellent at her job. Her name was Nicolette M, so if you could please give her a five star review on my behalf I would be grateful!

Kind regards,
Helen Roche

I have always had wonderful customer service from Linksys for over 5 years. Everyone who asks what kind of router I have always comments that Linksys is a great router. I recently was having problems and Summer & Jessica helped me with Case 11315360 to resolve my problems. They were both so patient with me and I can never say how much I appreciated their expert help enough.

I would like to thank for technician very much for her support today. It was under case . It was a complex problem, but she never ran out of ideas as to what to do to fix it, and my network is running just fine with high speed now. She was also invariably polite and showed a lot of empathy. I worked for decades in technical customer service myself, and recognize a professional when I call. Thanks!

I had the privilege of receiving some of the best tech support ever! My Linksys WRT54GL had been purchased at Amazon and it replaced my WRT54G router. EarthLink would not help me ensure a solid installation. I first spoke with "Joan" from Tech Support, who walked me through the entire process, staying with me until all was installed, up and running. However, I began to have problems with my Amazon Fire HD8 tablet as my password needed changing. Amazon connected with "Nathan", who helped me get that tablet back to full operating status. Both of these techs hung in there with me (as I am hardly a Guru of any sort) and worked with me until everything worked the exact way it should! I applaud them both! Not too many companies these days do anything to help you as efficiently as they used to.
I sincerely hope that you are aware of their work ethics, their friendliness and their commitment to the customer (in this case, ME)! It was a pleasure to have people stay the course and make things right for the customer. Joan and Nathan are the best! Don't ever lose them! Kudos to them both! I will never forget their kindness and definitely their patience in working with me to resolve ALL of my issues! Marie Wicks

I just bought a router from amazon its a linksys wrt 1900. I tried to install the router by myself but was unsuccessful. So I called linksys and was able to contact one of the tech agents. The agents name was pete, his english was natural and was very fluent and was also very knowledgeable of the product. The call took about 20 minutes and I was able to go online. I was impressed of the quick step by step procedure the agent did. He also instructed me took note of some stuffs like the physical and ip address. After he informed me of the entitlement status which was the warranty status of my device, right of the bat he instructed me to connect my modem to a laptop and took note of some stuffs which i mentioned earlier. So as instructions went by, I was able to go online and he still assisted me in the features of the router. He also helped me setup our ps4. I was very impressed! looking forward to call you guys back! Thanks linksys and to the agent that assisted me!

I had a problem with my E1000 router and for 02:28:00 this technician lady whom is also a school teacher named Jenny was super nice, patient and just really helpful
thank you Jenny, and thank you Linksys for hiring awesome thoughtful people like her!
thumbs up.

from Ghufran Aldawood

Very friendly staff, made some changes on the router setting which seem to have helped with download speeds. His ID is 2497 I believe, and it was at a call centre. Would recommend.

Hi Linksys,
I am a linksys router user from Singapore. First I must say Thank you for your great support. I contacted your support officer named Karen with batch Id 29466 on 14-Sep-2013 from Singapore. She provided me great support even though the equipment is out of warranty. She was able to resolve the technical difficulty which I was facing with my old router. Now I can connect to internet using the Linksys router through her guidelines. She was willing to help me out the window. I must say there was a real care for the customer and humanity in her service. She is one of gem of person which your company has and must proud off. I thankyou and Salute to Karen for her service provided.Its one of the unforgettable experience for me with Karen as a person. With such a support person, I would always reply upon Linksys products.

I called linksys tech support regarding my router issue. It took 30 to 45 minutes to resolved the case. Agent is very cool and he explained me everything while he changed any settings. There is no issue with that router actually issue with my system. he identified and finally resolved. he never raised his voice. he is knowledgeable person.

I'd like to recommend the technician Maria Cassandra Deveza who is a smart and patient and kind person.

At first, my initial communication with the linksys customer service representative was distasteful. And...even after having to wait to speak with a supervisor for approximately 20 minutes...my issue was resolved. The Supervisor,Jeff, was very very supportive and apologetic on behalf of his employee. He resolved my issue ad was very pleasant.

Case no. 120709-00-7783
Name: Mr Shirvin
Batch No: 29188

Shirvin is a knowledgeable and helpful staff who assisted me in resolving my connection issue with the router. I wish to commend him for being helpful and patient.

I have had consistently great service from Linksys's technical support over the telephone. The most recent assistance I received was from Audi (ID: 18765). He was most patient, courteous, pleasant, and highly knowledgeable. He also undertook to explain to me in plain English exactly what he was doing and why. This kept me engaged in the troubleshooting process. Thanks so much, Audi!

Linksys is doing an excellent job in training technical service staff, not only in technical know-how, but customer-management. Well done!

Nila
24 April 2012

I received excellent assistant from John (11625?). He was patient and clear in his instructions. My previous encounters with Linksys' tech support agents were awful, one of them even put down the phone on my sister so I'm pleasantly surprised. Thank you for your help!

I had THE BEST ever customer experience with Ley!! She helped me tremendously. OMG I can't believe how thrilled I am she solved my problem and was VERY patient with me and my difficulties trying to figure things out.. WOOHOO!! THANKS LEY!!!

I called the number. And they were very helpful. They stayed on the phone with us until our internet got fixed. We weren't charged anything, the guy spoke perfect English, and he was very helpful.

After reading this board, i called and I braced for the worst but was pleasantly surprised. The tech, who spoke perfect English, helped fix my (admittedly small) problem and clearly warned me when we were about to enter paid help territory. I feel for the folks that were put in bad positions having to pay for assistance as that has happened to me before with Dell customer support. But I also felt like some praise was due once in a while here too.

I have had a reoccurring problem with my new Linksys E2500. I called this center and received prompt and competent help. The technician identified that the problem is with the ISP, not the router.

Good service over all.

I was really annoyed to seee the negative comments
HEY we live in 21st century
And here nothing is for free
If they are charging fee and which is nominal
IT iS OKKKKK
that is really worth when they make u up and running
Ecr tried to call any other tech support

I don't know what you guys are talking about. They have a record of the times you call and your product info. They cant help you with things which are outside of the policies. They wont give you work around until you ask them... I enjoy calling them every time cos they have an answer and a work around for me... I love their products too. Yes, they are in India... the problem is not that... Its that you have something in your head about other countries. Get used to the world... its moving on.

hi im also a linksys tech agent. we agents understand that clients call with frustration because they need help to resolve their networking problem. we are always willing to help our customers but certain scenarios limit our capability to help them since we are also following guidelines and procedures. all we ask is a good treatment because we also have feelings like our clients do. let's understand both sides so and we'll meet in the middle. being human we also have limitations and we are not trained for everything. bear in mind we are giving our best just to give the best resolutions to all networking problems thrown to us. we salute our customers and we have high respect to all of them.

Good day.

I am a Cisco-Linksys level 1 product support representative for almost 10 months now.

I'll be working tonight without getting some sleep this morning, since I can't stop myself reading. (I think you've figured we're in a different time zone, and yes I work from dusk 'til dawn) .

For purposes of knowing what common issues make people dissatisfied of support and for me to improve my quality of service, I spent more than an hour reading through both sides. Apparently here's what I figured:

Dissat sources: paid support after limited warranty expires, rude agents, long call resolution, bad ENGLISH, and more. Whoa!

Anyway, I'm not here to provide a rebuttal to complaints, consider my presence here as an ally giving you tips (of some sort)

When calling linksys tech support (800-326-7114) please allow the attending tech to do his stuff. Most of us (TRUST ME) wants to just ask you, "what's your name, your device and how may i help u?" BUT we are not "advised" to do that. Process requires us to follow guidelines in call handling and a slight DEVIATION will affect our "scores".

I personally believe that you would rarely encounter a RUDE agent, provided that you also treat the agent with respect and courtesy no matter how bad he speaks english (haha! i said it). Most agents adjust to how customers treat them, so if you start off shouting and calling the agent an idiot, then most certainly you'll be treated like a moron and with disrespect.

Second, the stupid SALES pitch. I called in for help, I explained my problem well, the agent offered a resolution, but it has a price tag: $29.99, $39.99, $19.99, $9.99 or be transferred to a partner company that will present even more expensive options for out of scope concerns.

Free support scope even if out of complimentary support period:
software related issues
in warranty- possible defective hardware
network key retrieval
inquiry calls

We recognize that you called in for help, and please bear in mind that the money you pay is because your device is out of the complimentary support. I would personally say that if you have issues with that, blame the company, treat the agent nicely ( I know it's frustrating!). He's there to deliver the bad news, the money doesn't go to him, and you'd be surprised to know how much salary he receives (Don't ask me).


Now if an agent tries to HARD SELL the service, it is because the agent is receiving incentives based on units sold so he's trying really hard, he's morally down from the pressure of a supervisor beside him shouting, and his job depends on it.

If in any case the agent becomes rude when you decline, ASK FOR A SUPERVISOR and address a formal CUSTOMER COMPLAINT. I personally hate rude techs.

Reasons for long calls:
Complex Scenario, Issue not well defined by customer, possible defective device, or you may be speaking with a trainee.
How to deal with it: Ask for a second level tech, you may be placed on hold for another 15-20 minutes at most, but it is your right to ask for a senior tech when necessary.


Language barrier has always been an issue. Yes, English is only our second language (I'm from the Philippines) believe it or not. And we do apologize for the sometimes heavy accent.

Bottom line is, we (most of us maybe) would really want to help and we just need a little bit of understanding. We work for the company , not exactly "with" the company. We abide by the policies laid out to us. And we do love being appreciated!

Call tonight (today)! I just might answer your call or e-mail me: [email protected], I might take time to respond but I will.

Hi
i am a linksys tech support agent ... been workin for a few months ....
i too feel that the company is cheating it customers by charging for tech support ... if device is out of warranty .. even giving simple info like security key is forbidden without charging the customer .....
dont blame the agents for hard selling the services since their performance incentive"read salary " is tied to sales
i think it is unethical and immoral to charge customers for support of your own device ....
now if you have been out on hold for too long thats mainly because your issue is pretty complex or you havent explained the issue properly .... and agents arent allowed to disconnect calls as it leads to termination .... so if calls get disconnected .... thats due to sumthin wrong with network ....
so all you customers should be agitating against linksys for charging you for tech support