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Linksys

Customer Service Ratings and Comments

Linksys is ranked #155 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.03 out of a possible 200. This score rates Linksys customer service and customer support as Terrible.

NEGATIVE Comments

68 Negative Comments out of 71 Total Comments is 95.77%.

POSITIVE Comments

3 Positive Comments out of 71 Total Comments is 4.23%.

Issue Resolution

Reachability

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Product Knowledge

Terrible Overall Customer Service Rating
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  • After deducing that my wireless router was faulty I decided to call Linksys CS. The person that answered was nice but before after giving my serial number and model I was told that I was out of warranty and that they would charge me $29.95 to troubleshoot my router. Something that is obviously faulty in design as nothing has damaged it. I refuse, repeat REFUSE, to pay to troubleshoot something that I have already purchased. This is a horrible practice and I'm glad that I didn't pay. Reading the other comments here it appears that even if your problem is not resolved you don't get refunded. I have also read many reports of fresh out of the box defective merchandise that people have to pay for to have fixed.

    BRian 2/8/10 4:58AM

  • no help. no one speeks english. do not buy linksys

    Anonymous 2/7/10 11:12AM

  • WORST CUSTOMER SERVICE EVER.

    THEY WANTED TO CHARGE ME BEFORE HELPING ME GET WITH ANY PRODUCT SUPPORT.
    I LEARNED THE LESSSON: NEVER BUY LINKSYS PRODUCTS AGAINS

    Linksys Customer 2/3/10 12:26PM

  • I needed help getting a wireless bridge to work. The rep concluded it was defective. Turns out it wasn't. In the meantime, I had to PAY for a replacement, will have to pay to return it, and now hope that my credit card is refunded. So, because the rep was wrong, I get to spend a lot of hours for nothing and spend money to return a replacement product I did not need.

    Anonymous 2/3/10 10:48AM

  • THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED! I will be switching manufactures first thing in the morning. Why sell a product if you are not willing to support it....

    3lucky_stars 1/31/10 6:17PM

  • Do not buy from this company!It's the worst customer support I every came across.I could hardly understand any one of them I spoke to. They put me on hold 15 mins the fist time and 10 the next. I finally spoke to a supervisor. It seem my tech support warranty expired last week.$29.99 for help one time $39.99 for six calls to them. They an get bent!!!!!!

    bigpapa13440 1/28/10 9:48PM

  • I have been contacting Linksys monthly regarding a $9.99 credit they have promised but I have never received. It is amazing a company as big as CISCO can't figure out how to refund $9.99. They sure figured out how to charge it quickly. I understand now why their customer service is rated so low.

    Anonymous 1/28/10 5:01AM

  • This is the worst service
    and its not about any ethnic race. (though for the record this was not India)
    I have a simple print server. it wont connect to my printer. they had exactly ONE tech who knows this product and ofcourse is not available, unknown availability.
    The promise is for a call back the next day. Never happened.
    simply attrocious.
    tried to return and they said no we have to trpuble shoot. but there is noone to trouble shoot. and round and round we go

    Anonymous 1/27/10 3:25AM

  • My Linksys WRT600 Router was brand new and I could not get it to work, after spending hours on the phone with non-english speaking technicians and them taking command of the computer remotely, they realized the router was bad and indicated they'd send me another one. They did, but it was a refurbished one and when I went to install it, realized they had sent the wrong power cord with it, so I have a useless router with no power. I called technical support and tried to explain that all I needed was a power cord for nearly 2 hours to non-english comprehending technicians and finally they told me to call customer service at the same number. I tried that and you cannot get customer service in their voice mail hell. Called back to technical support and finally got the customer service number, called them and they told me I'd need to get technical support, for nearly an hour I indicated all I needed was a power cord, but these morons continued to indicate they'd like to charge me some money to see what my problem was - JUST LISTEN you moron - I NEED A POWER CABLE THAT WORKS WITH the WRT600N... Finally, after 3 plus hours they relented and said they would send me a power cord - I even offered to buy one. I doubt they'll send the correct one and at that point I will give up on Linksys and never buy anything from CISCO... Complete idiots to outsource their technical support to folks incapable of comprehending english. Sometimes the problem is not on their checklist and if it's not, you are out of luck, you'll spend hours attempting to get help...

    Anonymous 1/26/10 10:31AM

  • There is a problem with the Link sys WRT54G USB adapter. I would suggest not buying it. I installed mine in September. There is a conflict with windows XP which slows the wireless communications to about 1 packet transfer every second and causes the web browser to time out. I have been on the phone with linksys about 4 hours trying them to replace the driver. They want me to pay for a new part before they will ship me a replacement. What kind of customer support is that??

    rrrllluuu 1/25/10 10:02AM

  • I really wish I had read all these before contacting Linksys customer service. Here is the email I sent them for you to see what happened: Having major customer service issues. "My wireless router stopped working. Was told by someone in India (Parveen?) that I needed to pay 29.95 for trouble shooting, however I am almost positive my router is shot, so I said I didn't want to pay that for him to tell me my router is defective, something I already know. But he assured me he would fix it. So I said I'll only agree to pay it if he somehow manages to fix it. So he told me he'd credit my account for the FULL AMOUNT, if he doesn't fix it. But he was so sure that he would fix it. So I said ok, and gave him my credit card #. We did some remote assistance, he didn't figure out why it's not working, but said he'd call back today (the next day) with a program he wants to try. He called while I was at work today (even though I told him to call back during the same hours we were talking), and when I tried back this evening, I spoke with someone in the Philippines, who couldn't connect me to Parveen in India, and that the customer support fee is non-refundable. I am extremely upset about this, as I would NOT have agreed for my credit card to be charged, just for him to tell me my router is defective, again something I already know!
    Please let me know how we can rectify this quickly."
    Given other peoples complaints with this company, it doesn't look like I'll be seeing my money refunded. How does a company like this get away with this???????

    Anonymous 1/21/10 9:07PM

  • I bought the router and an adapter from Fry's Electronics at a discount (good thing). After talking with phone support for a LOOONNNG time (getting through the thick accent is only part of it!), they said the router was defective. I brought it back and, silly me, I exchanged it for another LinkSys. The second router I brought home has been working for 5 years. I've also replaced the adapter once (The USB port fried totally on one of the computers - ugh!) I called customer support a few times, mostly because of some change in the default setup (IP address). I had an adventure in Indian English - the representatives do not allow the customer to talk or give feedback! They just keep talking! Same script, every time. I can live without that, so I just wrote down everything they told me about the routers. I work with a lot of very smart, tallented Indian engineers - you can get used to the accent, but the way LinkSys customer service doesn't listen to or respond to the customer is what's hurting LinkSys phone support.

    Maurizme 1/21/10 1:52PM

  • I will never purchase a linksys product again as their customer service is horrible.

    They clearly are reading a script and do not know how to ascertain a problem if you ask a question not in the script.

    Each time I have called they are constantly trying to upsell me on their customer support: pay an additional $14.95 or just yesterday pay an $29.95 or $39.95.

    I agree the wait time is also horrible. I was on the phone for 45 minutes only to learn they would not be able to help me over the phone.

    gcnyc 1/19/10 9:10AM

  • ok i have litterly called these freaking indians about 8 times they dont know what they are talking about and i end up walking them through it. i have to ask them to repeat themselves about 10 times. they always tell me if i pay only 9.99 they will fix the problem. ya well i already bought this 60.00 router i expect these jackass indians to help out. screw linkskeys im serious they are crap. GET SOME PEOPLE WHO CAN SPEAK ENGLISH!!!!!! it would fix half the problem!!

    Anonymous 1/17/10 10:56AM

  • I ASKED CUSTOMER SUPPORT AND I USE THAT TERM LOOSELY ON THE STATUS OF AN ITEM I RETURNED TO THEM.....THEY IN RETURN ASKED ME FOR THE TRACKING NUMBER I USED FOR THE RETURN TO THEM...SO I SAID YOU WANT ME TO TELL YOU IF YOU HAVE RECIEVED THE ITEM I SENT TO YOU....AND THE REPLY WAS YES....WTF LINKSYS. OH AND I CALLED ABOUT A WIRELESS WEBCAM AND I HAD JUST OPENED THE PIECE ON NON FUNCTIONING GARBAGE AND THE SUPPORT STAFF OR AS THE TITLE SHOULD BE "PHONE ANSWER SERVICE" PERSON WANTED TO CHARGE $9 FOR TROUBLE-SHOOTING OVER THE PHONE....STUPID LINKSYS.

    Anonymous 1/15/10 10:28AM

  • HORRIBLE PRODUCTS AND EVEN MORE HORRIBLE CUSTOMER SERVICE.

    Anonymous 1/15/10 10:19AM

  • Extremely poor service. They don't do what they say. They lie to the customer over and over, stating that a product is "in the mail, according to their records" and it never arrives. Not once, but more than once. (I can produce the proof, if required.) They also do not reply to emails directed at their RMA department.

    Very hard to reach by phone.

    Moi2010 1/11/10 10:08AM

  • I called linksys and waited 4 hours before i got to finally speak with someone... this guy on the phone's english really sucked! no offense to anyone but i think this is crazy it was during daytime hours on a thursday.. at least hire more people for customer service.

    they sent me an email that began with : "dear valued customer..." i lol'd!

    Adam sotnaS 1/3/10 11:45PM

  • LOL THEY WANTED ME TO PAY 29.99 JUST FOR SOME HELP since my router is more than one year old (even though I've bought four of their products over the last five years). I LITERALLY TOLD THEM I'M GOING TO GO BUY A NEW ROUTER FOR 29.99 AND FROM A DIFFERENT COMPANY, AT THAT. Their routers are garbage and crash whenever you open certain programs and games, even if you have the ports forwarded correctly with all firewalls disabled. Linksys routers are trash and their support is even worse than their product. Will NEVER buy another one again.

    asdfasfd 1/2/10 6:25PM

  • Well the subject in India can not speak
    English. After requesting someone who
    can I still was unable to find a tech.
    They did say I could pay for an answer.

    Beware of the product. You will not
    get any support once you buy the item.

    Linkyscomplaint 1/1/10 1:07PM

  • After being hung up on 3 times by a linksys rep. I've had enough! I called to get a new security code and was charged $9.99 to have it reset. The 1st rep I spoke with asked me for my serial number and when I asked her to repeat her question (language barrier) she said "didn't you hear me the first time". With me being a customer service supervisor I was appalled and asked to speak to a member of management... needless to say I was never connected and she disconnected the line. I called back and asked the 2nd rep to put a supervisor on the line. He asked me what it was in regards to and I told him I would rather discuss it with a supervisor... this is where disconnection number 2 came from. Lastly, today I spoke with a rep. who said it would be $9.99 to reset my security password, she said she was going to place me on hold and 5 minutes later...dial tone!!!!!
    This was the ABSOLUTE WORST customer service I EVER received and I will NEVER buy any linksys products again!

    lmr 12/31/09 6:30PM

  • Crap..it made me speak to some foolish Indians who don't even know how to speak proper english ....One of them by the name Abbasi , he was rude and spoke very pathetic english

    Ahmed 12/17/09 9:00PM

  • Have a Linksys Router WRT54G and needed it to be configured so that I was able to view all networking resources. Basically this was installed downstream from the main networking switch. Contacted the "Chat" customer support line and informed them of my issue. Instead of helping me with my problem he asked for the serial number of the unit which I gave.. Within seconds I was told I was not eligible for support and I could call their "Fee" line for support or use their completely useless knowledgebase.

    Why is it useless because 1)It only has easy issues listed 2) It lists items in geek speak as far as the issue nature

    I tinkered around with the router, trying different things, having to reset it when it quit responding and utimately found my own solution. How long would it have taken him to tell me how to do it.. The same amount of time it took him to tell me i was unsupported. Was basically four clicks (1 to change to a different tab).

    mav 12/11/09 10:03AM

  • I phoned back several times trying to get some one to listen to my issue, which I believe to be quite simple. But, EVERY time the answer was; send us $$$$$ and we can fix your problem. I sent them money, when I bought all their equipment; they must have forgot.

    I here D-LINK makes good equipment.

    showmethemoney 12/7/09 8:04PM

  • I WILL NEVER ORDER FROM THIS PEOPLE AGAIN!!!
    I called customer service since I had an old router. They told that this router was not good and had to get another one.
    The woman said that it will cost me $59, that the taxes and feees were included and there was not going to be a shipping charge. She also confirmed that she can rush it to me and that I will get the next.
    I repeated a couple of times that the billing address was different than the shipping address.
    To my surprise, after I received the invoice, it was all different. She charged me taxes and fees, she send it ground (7-10 days) and she send it to the wrong address.
    I tried contacting "customer service" several times, they connected me to a supervisor which could do anything. I spent three hours on the phone trying to cancel this order and nobody was able to do that. This happened on a Friday, they told me I needed to contact customer service on Monday and that there was nothing they could do. Later I saw the status of the order that was already shipped.
    WHOEVER READ THIS BEWARE, PLEASE NO NOT ORDER ANYTHING FROM THESE PEOPLE, THEIR CUSTOMER SERVICE STINKS AND AFTER THEY GET YOUR CREDIT CARD, THERE IS NOTHING YOU CAN DO!!! B E W A R E

    Anonymous 12/6/09 8:50PM

  • Here is an update to my last posting. After trying to get my email for my $15.00 REBATE that was promised to me by Linksys, I was finally fed up. I was hung up on, put on hold for hours (no kidding with the time), and tried to talk to people who didn't speak english. My final call to them, I told the woman I would not be put on hold, and if she put me on hold I would not call Linksys back, but I would call a lawyer and start a class action lawsuit against them. (I have seen hundreds of posts where this company pulls this on people over and over.) She told me she had to put me on hold to get her supervisor, so I gave her a 3 min time limit, and again told her if she wasn't back on the line I would just contact a lawyer. Less then 1 min later I had the supervisor on the line and she sent me the email for the rebate while I was talking to her. Don't let them put you on hold, or it will be all over and you will have to call back and be a bigger pain in their butt. It worked, I have my $15 rebate cert. Good luck to everyone out there! I know I will NEVER again purchase from Linksys/Cisco.

    arabzaz 12/5/09 12:36PM

  • Linksys has the worst customer service I have ever had the displeasure of dealing with. After 3 hours on the phone with them, they decided my router was no good.... mind you I had to pay $30.00 to them for them to figure that out. They promised me a $15.00 rebate if I bought a new router. Now after I bought the new router, they are not honer the rebate they promised me. AWFUL COMPANY!!!!!

    arabzaz 12/5/09 11:29AM

  • I would like to speak with someone for whom English is not a second (or 3rd) language who is using me as practice! It can be difficult to understand what these people are saying about the weather, let alone anything technical!

    Anonymous 12/4/09 1:32PM

  • This company is a joke. I'm with everyone else in that i will buy another brand. Get people that speak plain english to answer your phones linksys. Duh. Just another company that will f@#k ya at the drive thru. What a shocker. And what else is new?

    Anonymous 12/2/09 6:24PM

  • Seems every year my linksys router goes out for no reason. Today, I have been on hold for 46 mins and counting....I am switching to a diff brand this afternoon.
    there is not a way to contact them online as far as I can tell.

    jefferyf6 12/1/09 8:23AM

  • My complaint is simple...

    I bought the Linksys SRX200 G Router and WMP54GX G Wireless card on November 12, 2006. With taxes the combo came to $300. For 3 years I have been using both products under Windows XP_x32 bit.

    I've recently upgraded to Windows 7_x64bit and my Wireless card is not supported. There's not even a VISTA_x64 bit driver available and it was released around the same time as my Wireless card.

    I tried calling there support only to be bounced around with no one giving me a straight answer. I used their online Chat service only to be told there are not VISAT x32 or X64 bit drivers, and of course nothing for Windows 7. Now I can understand after 3 years a company being relunctant to support a product that is 3 years old, however my warranty just ran out as of November 12, 2009.

    Apon first connecting to the agent online she reminded me my product was no longer under warranty and there was nothing Linksys would do. So I asked if I had called a month ago before it had expired what would of my support had been and she didn't answer me, even after asking the same question repeatedly. She gave me no explanation as to why my product that had a 3yr warranty, didn't even have Vista Drivers available when Vista itself is 3 years old....

    There simple solution, buy new, and then she tried to suggest Linksys products.....HA! After all I paid, for the hardware, the extra warranty, only to find out it's useless she then tried to upsell me.... Now I know I'm the upset customer here, but there is no way any customer could not see they are scamming us. When I then asked for a complaint email addy, all she would provide me was their support link, which offers no email addy for customer complaints or concerns....

    I may only be a Linksys customer of 10 years, yep, I had owned a linksys 4 port router before this, but I will spread the word wherever I can. To my clients whom I've suggested Linksys products before and to anyone else who will listed, INCLUDING YOU Linksys.... You'd think after the whole world watched Microsoft crash and burn for releasing such a bad product as VISTA, and then learning from their mistakes, and finally releasing a fun Windows 7, that companies would take note.....

    1 customer here, another there..... I truly cannot believe we have companies that are allowed to conduct business this way... My product with a 3 year warranty, should at least have a VISTA 64bit compatible driver.... My product was obsolete on the shelf and we allow them to get away selling this junk to us.....

    Its dissapointing, it's bad business policy, and it's a company I will never support again. I am not sure if what or anything can be done, but I will make sure I spread the word.....

    MichaelGiles 11/30/09 8:59PM

  • My router needed to be reconfigured. For 29.99,LINKSYS would offer support. The router itself cost only 29.99. I will just buy another router from another company. I will never ever buy LINKSYS products again.

    jase1300@aol.com 11/25/09 3:52AM

  • Never got to the linksys call center. After two hours on their totally borked web site with search answers coming back in Italian (THAT was a first!), constantly being redirected to a knowledge base that didnt even understand the question and being unable to even find the phone number until I got here I just decided that it wasn't worth even trying to call. This from a company that used to be the best at tech support. I guess Cisco is just going to let them die of incompetence and greed. Too bad.

    Anonymous 11/23/09 4:48PM

  • Cisco is complete B.S., the worst I've seen, that's pretty bad!!!!!!

    Anonymous 11/20/09 10:10AM

  • I just talked to one of the representative who wanted me to buy their service plan instead of resolve my problem. The person I talked to he barely understand what I exactly want but he was keep advising to buy linksys installation packages which I don't really need.

    ricky 11/19/09 5:21PM

  • I have tried to get a Wireless G Router problem fixed for months now...due to the fact taht I don't always have an hour and a half to waste on a phone call with them; I've had to call several times. I even had a couple of the reps. try to charge me money to fix this?? It was still under the warranty, so I hung up on them. Finally, this weekend a lady (Badge #10885) determined taht it was a bad router..so, she tole me it would be replaced, but the "return team" was only availabe Monday-Friday 8am-5pm. So, I called today and was directed to an email they sent me---so, I went to my email and followed the link; I could not believe it. They expect me to pay for the bad router to be sent to them and once they get it and confirm that it's bad, they will send me a new one!!!! What a da*n joke, this is the worst customer service department in the WORLD!!! I am just going to buy another router from a different company.

    Andrew S.

    ashafer 11/16/09 8:32AM

  • Customer Service is not apparently customer friendly - I've been on hold for more than 15 minutes and they want to charge me for assisting me w/their router Why would I ever want to buy another Linksys product?

    The power went out a few times in the space of an hour and now I have to go through this to get any help - Now up to 18 minutes - hope they can get me connected to their "supervisor" sometime before they go home for the day?

    Anonymous 11/15/09 3:44PM

  • After a very unpleasant experience with Linksys Technical support, what recourse do I have? I kept asking to be put through to a superior. Eventually, I would be passed off to someone else who would insists they were a manager. Finally, I asked for the manager of customer service - and of course, he was gone for the day. I left a lenthy message detailing my ordeal with a rude technician and was told that they would review the tape and let me know after the weekend whether or not I could get the $105 credited back to my account. If they decide against me - and why wouldn't they - it's their word against mine - then what can I actually do about it? Rest assured I will never buy a Linksys product again and will tell everyone I know to avoid that company like the plague, but bottom line I guess I'll still be out $105. Ridiculous. Whatever happened to customer service? When I couldn't understand the guy, he said well, it's your money - no one else will be able to help you either. His attitude was so cavalier. I wonder who I could contact at Linksys that would actually hear my complaint and feel my frustration? I will definitely contact the Better Business Bureau. I wish I had read all these complains BEFORE I called for technical support - what an oxymoron! Technical Support. LOL!

    Rhonda in Texas 11/14/09 5:40PM

  • I honestly don't know how to accurately depict the friendliness and product knowledge of the agents (all 9 of them) I've spoken to over the past 6 months, because they were unable to communicate much of anything to me over the hours I wasted on the telephone with these people. When one call ended this way... "Okay, I will now connect you with a senior technician. I will call you back in ten minutes." Me: All right... "You're welcome" .... was he being rude or simply speaking from a script? When another technician heard that I was unwilling to pay $9.99 for paid troubleshooting and she immediately connected me to the "Linksys electronic credit card billing system" was she being obnoxious or simply making a mistake? When an agent agreed to call me back if we were disconnected (my building gets bad reception) and then never called back, was he hostile or simply forgetful? "Honestly I could make a highlight/blooper reel out of my experiences dealing with Linksys. Here was the best one: Me: Hi, I'd like to speak with a senior technician. Him: Sorry, they are busy on a call now. Me: Well when may I call back to speak with one? Him: They are here 24/7. Me: I'm sorry, why are you telling me I can't talk to a senior technician if they're working now? Him: They are busy on calls with customers. Me: Hello, I'm a customer. Him: All right. I'll call you back in ten minutes. Then it turned out he himself was a senior technician. This is typical Linksys. The replacement for my "defective" unit (guess who paid shipping) showed no improvement. And while I admit it is a power trip to hear someone call you "Mister" anything, it does get old after about the sixth time. I could say something similar about the hold music. My suggestion? If you want to hear people with accents tell you "No problem, mister.... [massive mispronunciation of my name] yes I can help, now how to read your Linksys case?" or something equally incomprehensible, go with Linksys. If not stay far, far away from this brand. If it's too late, my sympathies; I'm tossing my Linksys router in favor of another too. By the way the fact that they tout their support line by saying "Thank you for calling the award-winning Linksys technical support hotline" really is nauseating, isn't it?

    detweiler 11/12/09 8:52AM

  • Horrible company to work with. Charge you for everything, make you feel like a pain in the ass when you call. I don't get it. In this economy, customer service is king. This place is a joke.

    dadof2 10/30/09 9:20PM

  • In April 2009, my wireless router crashed and I called linksys and after someone assured me that it could be repaired, I paid them and they got it to work. On 9-16 it crashed again and after paying them a "refundable" fee and spending 2 hours working with them I was offered a $15 credit to buy a new router. I did so and after 5 calls to them over a 5 week period and being given promises of a credit via internet within "1 hour", 24-48 hours (3x) and 5-7 days via mail (2x) I have received nothing. ON my last call I promised them that if I did not hear from them within 1 hour I would notify my relatives and friends in IT departments, the Better Business Bureau and everyone else I knew about their "promises". This is the first fulfillment of my promise to them.

    jezmund 10/24/09 1:22PM

  • I was getting intermittent internet connections with the Linksys N-Ultra Range Plus router. The phone tech did a few things, was not able to fix the problem and said i could pay $9.99 for her to take over my computer and fix it. I find that completely rediculous being i just spent $90 on this router and now they want more money.
    Once she could not fix the problem she passed me to another computer tech company of which they wanted to charge me a $76 phone support package. Rediculous!!

    Anonymous 10/3/09 6:41PM

  • Bought a defective motion detection of the Home Monitoring Camera. Had to argue more than an hour over the phone to get the case ID for replacement, that's after having to wait almost an hour for someone to answer my call. I've no idea why they don't have a center to drop the defective product for checking & verification.

    PissedOff 9/30/09 12:49AM

  • When I spoke with a customer service rep for help, I could barely understand his English. He then said I had three choices for help, pay for two of them or use the "do it yourself" web page. I chose to do it myself and was totally appalled at how confusing the directions were. I have concluded that the directions are designed to be so confusing that you will have to pay to get the help. I will never purchase another product from Linksys.

    Frustrated 9/15/09 4:17AM

  • It used to be that Linksys did not charge for technical support. I always used chat and that took the language barrier out of the equation. I have to say, I was always impressed with the help that I received and moreso because that help was free. It's too bad that Linksys has gone down the "Show me the money" road before they will help. Free and accessible tech support was the deciding factor in recommending Linksys products over others.

    Our online forum (25000+ members) will be removing Linksys from our recommended products list and tell people that unless they can understand support documents or tweak settings, they're on their own.

    AnalyticalAnarchy 9/8/09 8:58AM

  • I probably should have READ your comments before i decided to call.

    The woman who i spoke with could not speak english, i struggled to hear her. she was, rude, rude, RUDE!!! She was clearly reading from a script & all she knew how to say way $29.99 -- I'm not paying $29.99, sorry. Not when i have tech friends who could help me for free. This is madness.

    Anonymous 9/6/09 12:19PM

  • I have a linksys w54g its over a year old i live in NYC and Florida called customer support because its over a year old had to pay for support this is crazy! You should have support for the life of the unit! All my other products stand by there products why not YOU?????? I will purchase another product but never by Linksys! You lost a good customer because of your poor support!

    Friartuck 9/3/09 5:41AM

  • Sadly, I wish I would have read this before calling to get tech support a month ago - After I told them my problem (worked on one laptop, not another) they said they could fix it no problem - said it was 29.99 but, I asked him again, are you sure this is an easy fix... After being on the phone 1.5 hours - and him having me hook it up to the working system to get some information, the other laptop no longer works on wireless and my router no longer lights up - WHAT THE JUNK? I have been calling for a month to get a refund and am getting the run around - NEVER pay money for their tech service - THESE GUYS HAVE NO IDEA WHAT THEY ARE DOING!!!

    Michelle 8/23/09 9:26AM

  • I read all of the comments about Linksys thinking they couldn't all be right. But after talking to a girl that could not even think on her own...she was obviously reading from a script...and all of the supervisors just happen to be in a meeting. I was told it would cost 39.99 to reconfigure my router. The router only cost me 50.00 to begin with. I will never purchase another product with this company again.

    Anonymous 8/18/09 1:13PM

  • Customers 1st Linksys router died after 6 months. Bought another. 1st time ever I needed to call customer service to set up a router due to installation issues. 1st phone call recording said that call demand would not allow me to talk with anyone and to call back later. Second call spent 20 plus mins proving I could connect hard wired. Which I calmly pointed out was never the problem. It was the wireless connection that was the issue that I called about. The customer rep said that it would take an additional 30 to 45 mins to trouble shoot the issue or I could be transferred to a senior tech for around $10.00. I told her that there documentation was incomplete there cs was a sham and they were attempting to hold me hostage for an inferior product.

    This ordeal was relayed to the customer who will return the router and get another brand. In the future I will charge a $100 surcharge if a customer buys a Linkysys product when they could have bought another brand.

    Further I will do my part to dissuade anyone from this company.

    Linksys Must Die 8/11/09 12:01PM

  • My computer needed the system restored. So I needed to get my Linksys wireless adapter working again on my desktop computer. I have call numerous times, for my Linksys adapter was not acknowledging the router. After calling and paying $39.99, for my router is out of warranty, the adapter is still not working. I have spoken with several technical representatives; who could not solve my problem after being on the phone with them for an hour. These representative would try to connect me to a senior technician, where I waited for ten to fifteen minutes more. So I finally gave up. It has been two week from my initial problem. Now, I have representatives put me on hold or not call back, after I asked to speak with a manager. It has been the worse customer service by a company. I look forward to buying a different company wireless router and adapter in the near future.

    Anonymous 8/8/09 4:53PM

  • Linksys SUCKS!!!!!!! I thought I would be able to purchase, open and connect the router without problems, and boy was I wrong. After call the "support" line all they did was reconfig the settings. This worked for a few days and then off again. When I called to get a refund they do the same thing over again. And over and over and over..... To speak with a live customer service rep I dialed a different number, was put on hold and then a dial tone. DONT BUY LINKSYS!!!!

    LilSteveUno1 8/2/09 6:28AM

  • The person over-sea did understand what my issue was.
    “My Issue was
    (When I connect to the internet and someone tried to connect, I get drop off the internet as-well it very slow) Note: we have two laptop- Wireless, One Computer Linksys network card, Linksys WRT300N,”
    She had me on the phone for 2hour, Configuring Network Settings in windows Ip-config setting we did nothing wireless settings on the wireless router. I ask for her supervisor after the first hour, she told me her supervisor would not talk me now, to keep working with me “ as I heard him in the background telling her what to say to me” I asked her if she is new their “no 10years” I ask her to transferred to another person in the next level of support, she stated that I would have to pay her $9.99, I asked Why, for software to remote in to my computer ; you want to CHARGE me for technical support after you are the one that screwed it up, and how you plan to remote in, I have no way to download the software because you screw-it-up. I am done with you Please put me on with your supervisor “After 4.5 hour, I got to talk to the supervisor and guest-what! He was just as bad as the first person. I got passed -off so much, I just hung-up. I had to pay someone to fix my computer.
    This support was just as bad as calling tech support @ MICROSOFT. And what sad is- I have all Linksys Network products.
    Please keep the tech support within the countries, we dill with stress everyday please do not add to it. AMERICA'S NO. 1 HEALTH PROBLEM "STRESS

    CLaw 7/31/09 1:46PM

  • It's not worth calling, they will just waste your time asking for numbers and info and after all that they will charge you $30 to get tech support.

    Anonymous 6/12/09 3:09PM

  • THIS IS A BUNCH OF BULLCRAP !!! I BUY THE ROUTER AND IT COST ME TO GET TECH SUPPORT. WHAT TYPE OF MESS IS THIS. I WISH I WOULD HAVE KNOWN THIS BEFORE I PAID FOR THE UNIT. I WOULD HAVE WENT WITH A DIFFERENT MAKER, WHICH I STILL AM. I WILL NOT PAY LINKSYS TWICE TO GET MY UNIT WORKING. THE TECH SUPPORT SOUNDED LIKE A TELEMARKETER TRYING TO SELL ME A BEACH HOUSE IN THE DESERT !!!

    Anonymous 5/28/09 8:13PM

  • This has been the worst service I have ever experienced!!!! You have held my $169.00 return refund for close to a month now. I will never by your product again.!!!

    joanorman 4/28/09 7:16AM

  • Linksys Tech Support is shockingly incompetent.
    I spent 3 hours on phone 1st time to set up a model BEFSR41 Cable/DSL Router (set up disk is not compatible with Mac).
    I spent 6 hours 2nd time (!!!) to trouble shoot it, being passed from 1 Tech to another, retesting settings and configurations over and over, before they would concede the product was defective and agree to replacement.
    To get replacement one has to 1st send back defective product at one's own expense, and then if one actually gets another from them (?), go thru the Tech Support set up process again!
    Perhaps they do this so that one will just give up. That way they still make the money on their defective products.
    I will NEVER AGAIN buy ANY Linksys product.

    Anonymous 3/7/09 11:49AM

  • I am going to pull my hair out if I have to call the flippin Phillipines one more time. I can't understand a word they are saying...oh, and I have to PAY for the priveledge of not knowing what the hell they are talking about.

    Pook 3/5/09 8:03AM

  • NON EXISTENT TO CIRCULAR IN IT'S NON RESPONSIVENESS. ALL I WANTED TO DO WAS DOWNLOAD A NOTEBOOK CARD DRIVER -
    WHEN I FINALLY FOUND A DRIVER TO DOWNLOAD - AND CLICKED ON IT - IT DOWNLOADED JUST FINE- TROUBLE BEING - IT WAS FOR THE WRONG ADAPTER
    NOT EVEN CLOSE- NOW IT IS AN HOUR LATER AND I AM WRITING THIS CRITIQUE

    ENOUGH SAID

    WILL DI RUSSO

    madrid 2/28/09 12:59PM

  • My brother passes away, and he knew the wireless router password. The tech support is trying to say I must pay a $39.99 fee to update the password! what the hell is that about?

    christernesa111 2/5/09 1:33PM

  • what the hell happened? i have generally been happy with my router for several years, and the few times i have had to call tech support before, they were prompt, nice, and helpful. Now, my wireless is dropping constantley and they want to access remotely, charge me for it, or if not call me back, blah blah blah. the rudest woman on the phone, too. what the hell happened? they do advertise free tech support for the life of the product, and they cannot get away with this. consumer class action brewing. how are these corporations that predatorily pounce when times are tough? idiots.

    Anonymous 1/31/09 10:37PM

  • I too talked to tech support. After the initial questions I was told it would be a minimum of 29.95 for this call session. I told them I wouldn't pay that kind of money as I only needed to know how to change the SSID name. I also told them that I would not be using linksys products in the future.

    MadinAZ 1/6/09 3:43PM

  • what happened to linksys free phone tech support? i purchased their products based on free phone tech support advertised on their packaging. i always called and got free help whenever their products malfunctioned which is regularly. now, they want to charge $39 for 6 months of tech support. linksys is not supporting their products and i will now purchase another brand.

    Anonymous 1/5/09 10:59AM

  • I called to get help setting up my new sony vaio laptop ha they were no help they wanted to charge me what kind of support is that. NONE @ all. Does anyone know what other good internet wireless system there is out there.

    Anonymous 12/4/08 5:07PM

  • The representative wanted to access my system remotely without even giving me a chance to go through the system. Then he wanted me to charge me for the help. This is the pitts.

    Anonymous 10/29/08 11:41PM

  • I had a very similar experience. Amazing… It left me scratching my head, asking myself “What just happened? And is there any way to get that hour of my life back”… It was comical….

    Anonymous 8/27/08 1:33PM

  • I can't believe these giys are still in biz. I have an authorized case number form 2 days ago. I have been dropped no less the 7 times for thier infamous live chat and right now they say they have no record of my case!

    THIS WILL BE LAST LINKSYS PRODUCT I EVER BUY AND PLEAE JOIN ME IN DOING THE SAME. mAYBE THEN THEY WILL GET THE MESSAGE THEY SUCK!

    Anonymous 8/13/08 11:47AM

  • Well, I can safely say I've bought my last Linksys product. I just spent hours on the phone with 5 different "departments" all asking me the same questions over and over again, and all I needed was a simple replacement for a router which they even admitted was broken. It seems their strategy is to get people mad enough with their customer service that they either give up or just purchase a new product.

    Anonymous 6/7/08 6:08AM

  • Submit your comment >>
  • I do not know the name of the tech who helped me but he was great! Somehow, while trying to directly wire my son's xbox360 we managed to loose our wireless connection. All I wanted was to get our laptops working again, but explained how I "broke" it. After fixing my wireless setup, he offered to get the xbox setup also. I was just going to go out and spend $99 for the wireless adapter, but he talked me through the wired setup. My call ref #091011-0121071. Please let him know my son is extremely happy now.

    Anonymous 10/11/09 6:55PM

  • In the last 4 years I have bought 4 linksys products. 3 of them did not work correctly "out of the box" and I had to contact technical support. They were very helpful and fixed the problems. (e.g. oh yes it doesn't work with XP service pack 3 you need to re-install the older firmware!!). When one product broke down recently I discovered that technical support is no longer free and now costs 10 pence per minute. Without free technical support I shall not buy linksys products in future.

    Anonymous 9/17/09 2:23PM

  • HI MY NAME IS BARBARA CARRINO 5/15/09 (FRI)

    IHAD TROUBLE WITH NEWARKING WITH MY DESK TOP AND I WANT TO SAY THAT RUTH BADGE # 11334 WAS VERY KIND, COURTIOUS AND VERY PROFESSIONAL. IFEEL YOU NEED TO UP THE ANNIE FOR HER, UP HER POSITION AND MORE TIME FOR VACATION AT HER CHOICE. THANK YOU RUTH

    AND I ALSO WANT TO THANK HER SUPERVISOR MS. GENE. MOST OF ALL LINKSYS IS A GREAT COMPANY AND STAY THAT WAY

    THANX AGAIN
    BARBARA CARRINO

    BARBARA 5/15/09 4:39PM

  • Submit your comment >>
  • Hi
    i am a linksys tech support agent ... been workin for a few months ....
    i too feel that the company is cheating it customers by charging for tech support ... if device is out of warranty .. even giving simple info like security key is forbidden without charging the customer .....
    dont blame the agents for hard selling the services since their performance incentive"read salary " is tied to sales
    i think it is unethical and immoral to charge customers for support of your own device ....
    now if you have been out on hold for too long thats mainly because your issue is pretty complex or you havent explained the issue properly .... and agents arent allowed to disconnect calls as it leads to termination .... so if calls get disconnected .... thats due to sumthin wrong with network ....
    so all you customers should be agitating against linksys for charging you for tech support

    Whistel Blower 11/25/09 10:18PM



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