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Linksys

Customer Service Ratings and Comments

Linksys is ranked #190 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.26 out of a possible 200. This score rates Linksys customer service and customer support as Disappointing.

NEGATIVE Comments

124 Negative Comments out of 132 Total Comments is 93.94%.

POSITIVE Comments

8 Positive Comments out of 132 Total Comments is 6.06%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Tech support doesn't even know how to use their own products. Tried to call to set up a router in my car so I could print wirelessly. They kept telling me I had to have internet. I figured it out without them in about 15 minutes. Now I have a true mobile office! Linksys, hire people that actually know your products.

    Anonymous 9/1/10 8:36AM

  • Unreal...kept me on the phone for 30 mins just to try to charge me money for support- just wanted to get my router working. WILL NEVER BUY LINKSYS PRODUCT AGAIN!!! I only regret that I didn't have the patience to stay on the phone line for the "quality service" survey at the end of my call.

    Anonymous 8/31/10 3:10PM

  • Linksys is by far the worst company I have ever had to deal with. After struggling for four hours with trying to reset their router when I changed from a cable modem to a DSL modem, I went to the online chat customer service rep and was told "Your router is no longer under warranty but you may receive help via phone for a fee." This is the last Cisco product I will ever buy. BTW the new Belkin Router I purchased for half the price I was able to set up in less then 5 minutes!

    PO'd in MO 8/24/10 5:04PM

  • MOST TERRIBLE COMPANY I HAVE EVER HAD TO DEAL WITH.

    Anonymous 8/18/10 8:30AM

  • 8 weeks and no resolution. Paid service fee $39.95 for a specific service/piece of info. They were not able to supply it. Called back immediately for refund of fee. Refund promised. Promises...case numbers..."sorry, no record of that"...promises repeated...hotline customer service number is not a hotline to customer service...
    Doubtful of response in 48 hours. We'll see.
    When you pay for a service you don't get that's fraud.

    iscrap 8/3/10 9:36AM

  • so glad I found this website. Just got off the phone with Linksys customer service. First person could not pronounce my first name...after 10 minutes of just trying to get my name, I hung up and tried again. This woman just plain hung up on me. Third time a charm? No. I asked if they were in India, he stated yes. Was told my warranty was up and would cost me to reconfigure...

    I am SO sick of "customer service" reps that I can not understand...and they can not understand me. WHY? Computer problems are already frustrating...shouldnt customer service be a place where you can go to fix problems...and at least understand what is being said?

    carolA 8/1/10 7:37AM

  • I'm so disappointed!! My laptop won't connect to the internet. I have a Linksys router. I called the helpline and they told me my tech support warranty expired. They tried to sell me several items. ($30 for one time support or a brand new router which is $20 more than I can buy it on Amazon etc. I'm just going to buy a new router, not from Sun Microsystems. How absurd!

    Misschoola 7/27/10 7:12PM

  • do not buy linksys their support just wants money i will go buy some other brand period

    Anonymous 7/18/10 1:51PM

  • I'm finding myself paying more and more $$$ too when I need tech support for their product. I've extended coverage and I'm telling you as soon as the time is up the router goes out!!! I'll do some research on a different router as well... All about $!!!

    DAVIS 7/15/10 12:25PM

  • I purchased a Lynksys wireless router that was impossible to install because the required login and password were not given to me in the package contents. I called their technical support line and spoke to someone for over an hour. He didn't know what he was doing and at one point wanted me to PAY him to remote access my computer to install the router. After a few choice words I was able to force him to understand that I would install the router all I needed from him was the information not provided in the packaging. Now 1 year later the router stops working. No rhyme or reason just stops! Again I call customer support and now I'm told that I'm out of warranty so I will have to pay for technical support or go online, which is impossible to due the fact that the router is broken. I have never been more irritated with a company. How do you choose to sell a product that you have no intention of backing or servicing? I would not recommend this product or any other from this manufacturer. Complete failure as far as their customer service and technical support are concerned.

    Anonymous 7/13/10 7:07AM

  • i bought a product after mine broke. Called 5 minutes later to cancel it. I then found out that miraculously, it shipped out on a sunday night via UPS. I want to know how linksys is able to ship UPS on a sunday night. They must have a special connection with them. Nonetheless, now I have to go through the trouble of sending it back and waiting 3 weeks for refund. You call customer service and you speak to some Indian woman who is worthless and puts you on hold every time you say something. Go elsewhere.

    Anonymous 7/12/10 7:11AM

  • i had no prob until i wanted to change the password to log onto the internet. first off, you have to call them n have them walk you thrue. you have to restart all over again. now the newer ones you dont have to go thrue all the BS! but the old ones you do. so, to make a long story short, ive talked to 3 service woman, all dumn and slow!!! stupid ass worthless people! never again will i buy from them! this is it. good ridens!!!!!! dumn asses!

    chris 7/10/10 7:27PM

  • I will NEVER again buy a Linksys product. The support is the WORST, the products cost TOO MUCH, and the support is all about paying them even more of my $$$. Long story short, Linksys just plain SUCKS.

    Anonymous 6/27/10 11:30AM

  • I will NEVER again buy ANYTHING from Linksys. They are no help whatsoever. All I wanted to know was how to get my router working again after a power outage.

    Anonymous 6/22/10 7:57PM

  • Linksys only wants your money. First you pay for the router, then you pay 39.00 for customer support that only lasts six months. Then if you need any help after that, you but their support again. How uncustomer friendly is that? I will never but another Lynlsys product again and will also encourage all family and friends not to as well. I will also share my story on every site I can find. Also, they cannot give out their supervisor's name and number. Why, so they don't have to hear how crappy their products are??? I can even contact Target's CEO if I wanted.

    robinth 6/21/10 12:23PM

  • I called on an In Warranty device that failed. After an hour of worthless ( unbelievable, etc )troubleshooting, they agreed the WAP was defective. I paid $18 to have it shipped back to Linksys, confirmed it was received and waited... No update on the RMA page still, now 1 month after receipt. 4 calls to CS and they have told me each time they will send an "urgent request" to have the new unit shipped. Hopefully the 4th call was a charm....

    Anonymous 6/13/10 11:03AM

  • I've tried to get assistance twice from them... both times I have refused to pay for something that "may or may not work." The representative was not only difficult to understand he pretty much refused to help, and when I asked to speak to someone else regarding his "may or may not" comment I was put on hold and then told that he "could not give me any additional information." I have NEVER had such bad customer service.

    Anonymous 6/12/10 10:41AM

  • dont get them tricked into letting them give you money!

    Anonymous 6/10/10 8:38AM

  • absolutely awful never will i buy a product from here again

    Anonymous 6/9/10 8:15PM

  • as with almost all of the other posts, i will never buy anything from them again.

    Anonymous 6/4/10 2:50PM

  • Have used customer service twice and both times the results were awful. The first problem I solved myself after the company wanted to charge me for a service contract since my warranty was over. This week they tried to help with a connection problem for two hours, put me on hold for a half hour. I called back and was told my router is obsolete and I need to buy a new one. Said I would but not from them. They have since called twice to ask how my router is working. Terrible, no coordination.

    volax 5/27/10 5:43PM

  • Worst customer service I have ever experienced in my life. I called for something so simple, all I wanted was to know how to put a password on my network, and the guy told me since it was out of warranty I had to pay for him to tell me. NEVER BUYING FROM THEM AGAIN

    DAPHNE 5/25/10 1:44PM

  • Useless, Unacceptable to have a router by this company. This is my second one and its seems to have problems once the warranty expires. They are aware of the malfunction and so they should a solution to the issue, since they are supplying to thousands. I shouldn't have to pay for technical support when cost what they charge to purchase a new. I will not be purchasing nothing else from this company.

    Pissed of Customer 5/20/10 4:29PM

  • I am very dissapointed in the ability of Linksys to solve a network problem. This is the second attempt and first of all, there is a language problem, maybe my language problem. Because my router is out of warranty, they will not help me even if I pay a fee. I simply wanted to add a desktop to my network. I expected this to be a simple problem for them. They would not help me with this.

    letsfly2g 5/18/10 10:39AM

  • I CONTACTED YOUR TECH SUPPORT ON PHONE FOR PORT FORWARING INFO. ALL OF MY PRODUCTS ARE LINKSYS. I WAS TOLD MY ROUTER WAS OUT OF WARRANTY AND I NEEDED TO PAY $ 29 FOR SOME SETUP INFO . SHAME ON YOU ! YOU LOST MY FUTURE BUSINESS AND I WILL NO LONGER RECOMMEND YOUR PRODUCTS. WHAT DOES THAT SAY ABOUT YOUR COMPANY ! A VERY DISSATISFIED CUSTOMER

    dan 5/10/10 8:27AM

  • locating the support phone number is extremely difficult. just try locating it and you get thousands of other sources for help. if you fail to actually search for the pnone nmber instead of customer support, it is impossible. please do things better. I bought linksys router because i was told how great it is. not so good after all...went dead in less than one year. now it is extremely difficult to get help installing the new one i bought from linksys tech support via phone. yes i am an unhappy customer...

    and i can find NO way to learn your 'terms and conditions' ridiculous

    Anonymous 4/29/10 10:41PM

  • DONT EVER BUY THE LINKSYS WAG160N ROUTER ITS THE BIGGEST LOAD OF STINK AND CUSTOMER SUPPORT WOULD GET YOU TO PAY TO FIX YOU DIVICE REMOTELY.ALSO MY DEVICE CAME WITHOUT AN ETHERNET CABLE BUT DONT WORRIE THEY WOULD LIKE YOU TO BUY ONE OR BORROW ONE FROM A FRIEND TO FIX THE PROBLEM.IV CALLED 5 OR 6 TIMES ABOUT MY DEVICE.AND EVEN THEN I HAD NO IDEA WHAT THE HELL THERE TALKING ABOUT.

    MY ADVICE GET ENGLISH SPEAKING PEOPLE.AND THIS WAS NOT A THREAT JUST MY THOUGHTS AND WHAT I FEEL ABOUT LINKSYS

    Anonymous 4/28/10 9:44PM

  • never buy form linksys again really poor customer service and does not have knowledge for the router , and they trying to sell you more products

    Anonymous 4/21/10 11:51AM

  • So I called back and the guy said he was unsure why it would not connect and tried to give me the same website. I asked him what I would need from the website and he told me I needed the install iso. I asked why I would need that if I had the install disk and he could not answer.
    Needless to say I hung up because this was a waste of my time. I will be returning this cisco product and I will never buy another product from cisco again.
    From now on before I buy something I think I will call the tech support line before I buy the product just to discuss the technical training of the agents and make sure that the tech speaks real english.

    T Dub 4/20/10 12:11AM

  • I run a linksys wrt10 router with a Linksys NMH300 media hub nas the nas went out after a power outage and my computer no longer detects the media hub even though its on and plugged in properly.
    I called linksys for support and the tech (after he put me on hold for 10 minutes) gave me a website to go to to download software that would resolve it.
    The only problem is that the website has no software I need.
    I work for a tech support company here in the US and the term that we give people like the tech I spoke with is a "punter" and they get fired very quickly in my company.
    Not only am I angry that he did not help me but I am even more ticked off that he directed me to a site that is of no use.
    I am going to call back and I will leave another comment to update you.

    T Dub 4/19/10 11:50PM

  • Sorry and piss poor support want to transfer call to third party that charges $69.99 for support call! WILL NEVER EVER buy or accept free Linksys equipment ever again!

    Anonymous 4/19/10 2:46PM

  • I agree with the above comments. I feel as though my purchase of a Linksys wireless modem was a complete waste of time, having to call the Phillipines for customer service on a line that was barely audible angered me even more.

    Cisco is not the company it used to be.

    Anonymous 4/16/10 6:37PM

  • After being told by a technician that my less than 1year old wireless router was unfixable, I was told I could order (over the phone) a brand new router with a 1 year warranty for a discounted price. Seeing no other solution, I did this. I waited 3 days for it to arrive to discover that I was sent a REFURBISHED router with a 90-day warranty. Needless to say, I AM NOT impressed. 4 phone calls and wasted hours on hold later, Cisco refuses to send me the brand new router that I originally thought I ordered. Apparently, it is against policy to rectify incorrect orders. The customer service staff were completely unhelpful and the staff at the "main office" appear to be incompetent. I will never purchase another product from Cisco and would avise others to avoid doing the same.

    dh 4/16/10 11:14AM

  • I bought this wireless Linksys product to able to use several laptops at the same time.After trying several hours, I figured that it is not me it is the router default settings. These routers in Canada is configured for ONLY for one user. If you want to add additional laptop, I had to pay customer service $10 for changing settings :) what a scam !! the main purpose of buying router is getting your as many as your computers wireless. BUT, the biggest scum is still on the way, after I got my 3rd computer and tried to hook up, i had a same problem again. now, customer service is asking for $30 for reconfiguring the router !!! what was my $10 for then at that time. even though I specifically required the technical person to set it up for multiuser (more than 5).. So, CISCO is becoming a thief Corp.

    now I am thinking buying a new router instead of paying that $30 to THIEF company called CISCO. No single penny for cisco anymore.

    Isack 4/11/10 6:45PM

  • GREAT ROUTER BUT TECH SUPPORT COULDNOT HELP ME UNISTALL HOMENET WORK DEFENDER . RETURNED ROUTER .WORST TECH SUPPORT I HAVE EVER DEALT WITH!!!!!!!!!!!

    SNOOP49 4/10/10 4:34AM

  • what i find to be funny is that obviously they know how terrible the customer service is by the comments but apparently it doesnt matter. customer service is not what it use to be. but u can bet i would rather spend 50 bucks on a different brand router than to give them 30 if this is what i have to look forward to. TRULY NO THANK YOU

    never again 4/8/10 9:41AM

  • Their customer service sucks! You can barely understand the representative. Then they wanted to charge for the technical support call, or pay for a 6 months subscription. Pointless customer services, wanting the customer to pay for the service they provide

    Anonymous 4/7/10 6:01PM

  • Having the same issue, had to reconfigure my itouch and now I can't long into my wi-fi. I called to see if I could get the password and they too said that the warranty has expired and I will have to pay the $29.95 or something like that. All I need to do is actually verify a couple number/letter in my passwork and they won't do it. What a rip-off

    upset 4/4/10 7:42PM

  • I was having trouble connecting so I called Lynksys CS. They would not help unless I payed 30 bucks.

    So I agreed to pay the 30 bucks as long as I would be connected to the internet that night. The guy "Rupesh" got my billing information and then asked if I could hold. All of sudden, I was disconnected.


    I called back to see what had happened and the lady I was speaking to was confused because is Rupesh's report it said he had completed the call successfully. Thats odd because why would I call back if I was connected to the internet. I was then told that I would NOT be receiving my 30 dollars back. This is not how you run a business.


    They say you lose 10 customers for every 1 dissatisfied customer so it looks as if they have lost about 860 customers by just this one site. Hopefully they go bankrupt and have to sell their company to someone who actually cares about the people.

    Ryan HB 3/29/10 12:57AM

  • I have a Linksys router by Cisco...everytime my internet goes offline I call for help and they comment on how "OLD" and "OUTDATED" my rounter is....um...hello, I bought it from YOU, Linksys!!! I cannot afford to buy a new router every year. This yea they swore up and down my router was just too old to work anymore so, I was pressured into buying a new G broadband router....and it turned out I didn't even need a new one....I tried to return the UNOPENED new one and they would not take it back!!!! So, I out 70 bucks and everytime I call them these people have no clue what is going on!!!! Their service is horrible all around, NEVER BUY ANYTHING FROM THEM!!!!!!!!!!

    Marcie Sellers 3/26/10 10:44AM

  • OMG!!! I bought a "certified refurbished product" Wireless-G Broadband Router last weekend from a person who builds computers for people all across the country and have been having problems with it working so I wired my computer so I could get online to find Linksys' phone #, was on hold several time, only to be told that my warranty has expired last month 2.16.2010. I would have to pay $29.95 for help or $39.95 for 6 months. All the while I was on hold, I was reading all the comments about their terrible customer service, and expired warranties. I'll be going back to my computer guy for help but he's unavailable right now. Amazing!!! What's this country thinking by letting all our commerce leave the country?

    sewcrazyami@sbcglobal.net 3/25/10 4:15PM

  • i agree with all customers who say they have terrible customer service!!! used to be good and now they charge to reset password unbelievable NEVER BUY A PRODUCT THAT SAYS LIFETIME WARRANTY AND THEN CHANGES IT TO 1 YEAR NOT GOOD AT ALL.....

    Anonymous 3/17/10 9:18PM

  • DO NOT DEAL with
    Linksys! Their customer service is in The
    Philippines, and while they are very polite, they don't do what they say they will. I ordered on the telephone 02/24/2010. They did not "understand", and still do not, that the address was too long for one line for UPS, it was returned back to them twice, even though I called them. Then 03/12/2010 Sharon, rep, talked to sup'r and told me they would resend it express. 03/17/2010, I called again when I didn't get the item, and they said it was against their policy to resend it. They said "sorry" at least 8 times each phone call. I am waiting to talk to a supervisor 20 minutes later...32 min and the supervisor told me she could transfer me to dept. to place another order. I am writing a letter to Headquarters as they said the case would be forwarded to HQ. Never again. I have always been nice about people overseas taking our jobs, but ENOUGH!

    Anonymous 3/17/10 10:43AM

  • I wish I had read the comments before buying a wireless router from these people! On the first commection problem I had I was Charged $13. It worked for two weeks. When I called back I was sold a service contract for $40. I was placed on hold and then disconected. I immediately emailed Linksys to cancell the order. After a week or calling I am still getting the run around.

    bob 3/15/10 11:50AM

  • Customer service rep was awful!! He hung up on me after I declined PAYING for help and allowing him full access to my computer. I had to call back where I had to re-give all of my information and I went through about 20 minutes of questions only to realize they cant trouble shoot a mac?!? The reps do not know what they are talking about. I am getting rid of my linksys product asap.

    Anonymous 3/10/10 8:14AM

  • I've had the worst experience with a product that I bought through linksys online. It's almost impossible to return. So complicated and tech help is TERRIBLE!!! I still don't have my money for the returned item. It took about 5 phone calls and hours on the phone before I finally got a RMA (Return Merchandise Authorization). Now UPS Ground tracking shows that they received it almost 2 weeks ago, I had to call again since email failed to get a response and online RMA status checker states "no product received" just to get the status of what the heck is going on. I'll never buy anything through this website again.

    Joe 3/4/10 6:23PM

  • Call CORPORATE OFFICE in California. This is the only way you will gat any of your answers rectified. Every time I would ask to talk to a supervisor the phone would "accidentally hang up". Or if I would ask for an ID, the rep would forget their ID number. Once I called Corporate in California after about 6 hours and 12 phone calls later, my issue was resolved. I was told every time I called the Phillipines that I wanted to talk to someone in America. They told me to keep calling back til I got America. And then they asked me why "I" was making things confusing for them, when I couldn't understand them! I told corporate that they need to do an "undercover boss" and find out how the customers are being treated from the service reps in the Phillipines. They are very arrogant and rude! Never ever again!

    pinkles70 3/2/10 6:36PM

  • Cisco's customer service is terrible. They took my money and ran. They messed up my laptop so bad that now I can't even use it and when I call back trying to get it fixed they give me the run around in whatever foreign language they speak. Tried to get someone in the US and that has turned out to be impossible!!!! I am ready to throw out my linksys and go for something else. I would advice to go with a product of good ole US of A. And make sure if u have problems u can talk to someone here.

    Anonymous 3/2/10 8:12AM

  • Your customer support center is costing you more money and customers than you can possibly imagine. The last time I called I spent 2 hours on the line before a supervisor finally told me that my new router was incompatible with my older bridge. Sine I was worried about buying a new bridge from a different manufacture that would not work with my newer router, I bought another product from Linksys/Cisco. Well the new bridge showed up and they sent the wrong power adapter which does not fit into the back of the bridge. All in all, when I have everything up and working again (a wireless network router and a bridge) I will have spent approximately 5 hours on hold and/or speaking with one on your 'service' reps. You guys have the worst call center I have ever come across. I will not forget this and I will never buy another linksys product again. If there is anyone who cares out there, you can contact me at my email and I will be happy to give you more gory details about just how bad you guys are. I hope you are ready because it will not be pretty

    bmo 2/28/10 11:26AM

  • HORRIBLE. Hold time is unreasonable, number of calls needed to fully resolve problem is unreasonable, and no one ever has any of the information from previous calls, making it necessary for me to repeat over and over the same information. The serial number on my unit indicated that it was already out of warranty a mere 3 months after I bought it -- inventory management problems, perhaps? Call centers are in the Philippines and the support staff can be quite difficult to understand at times. Promises and assurances and representations made by one support person were often a complete surprise to the subsequent people, who also refused to honor those promises. A real cluster-f*** all around. No more Linksys products for me.

    Chris J 2/25/10 2:34PM

  • I recently purchased my first laptop ... a brand new model ... but I was unable to obtain IT service with it. I have a wireless modem but apparently a router was required. I purchased a Linksys router and my real troubles began and persisted for two months. Everytime I called Linksys for tech support, it cost me nearly $10.00 (supposedly "refundable") I would end up on the phone for hours and then would suddenly be disconnected. The techs would never call me back so I was forced to go through their seemingly endless 'push 1, push 2' routine (oh yes and I had to let them know first that I did not speak Spanish)and then was forced each time to start from scratch, having to supply them with all the information concerning my equipment, wiring, etc. etc. for approximately 30 minutes prior to what became the endless technical stuff (which never worked after 12 phone calls, each lasting between 8 and 10 hours ... except for the ones that were disconnected ... I was unable to speak to the same tech even if I supplied their name and ID number so that I had to start over again and again. During the times I was able to supply a case number, the tech still did not get anything but the bare bones of what the previous tech had done but I had to supply all the missing info. Towards the end, I was screaming into the phone (no one who knows me would have believed that) while the techs responded as if none of my wasted time and money mattered. The last tech was really pitiful (and she was a supervisor!) and after hours of crap, she simply stated that she could not help me any further and told me to "have a nice day" and hung up. There was no continuity, which would have saved me a fortune in valuable time and dollars. Apatient of mine (a 7 year old, no less) told me what to do and I went home and followed her instructions ...Yes! It worked!!

    Avi 2/21/10 10:36AM

  • I just bought a wireless-g adapter & i have windows 7. I couldn't get the software installed so i called. The rep i talked to gave me the run-around, asking questions that did not pertain to what I was calling for. She told me that i didnt have support for my router anymore & could extend it for $29.95. This was not my issue. I simply need the drivers for Windows 7. After offering me remote help & me denying it, she was very rude & condescending telling me that this was a very hard process for her to walk me through & that it was best for her to do it & that walking me through it would take an hour or longer. I am very computer savvy but was unsure if this was a mistake on my part, a faulty device since the merchant said this device was set-up for Windows 7 in the store. This very hard & tedious processed she described was her simply pointing me towards the linksys download website where there was a driver download. It took her 45 mins to tell me this? After receiving this information, I knew where to go from there & actually had to wait for her to look-up what to do after clicking the download button. I had already had it downloaded & installed while i was waiting for her to figure out if I should click on "save" or "open". This was one of the most frustrating & rude people I have ever talked to & will be hesitant in the future to call them. I believe my 12 year old would have made a more knowledgeable tech-support rep than she.

    dmaynez 2/15/10 10:27PM

  • I've had a Linksys router for years. It used to have AWESOME technical support: free, lifetime of the product, and experts who usually could resolve my issue in a few minutes (or less!) They were extremely knowledgeable, and wouldn't balk at supplying extra details, or dealing with issues that were only peripheral to their product.

    Then they downgraded to "online chat" support. Well, it still seemed to work. Now it's worse .... much worse. I just got online regarding an issue. The chat folks have gone downhill ... they don't seem to know what the hell they're doing, and simply send links to TONS of useless information, saying "I think something on these pages may help."

    But it's worse than that. The router I bought came with lifetime, toll-free (i.e., telephone) technical support. However, they have now "changed" their policy, and no longer support my product. Didn't Apple try this years ago, "changing" the legacy support that was supposed to last a lifetime? (And didn't they lose a massive lawsuit because of it?)

    So ... forget Linksys. Their technical competence has degraded enormously, and they don't honor their obligations.

    Ted 2/10/10 8:32PM

  • The worst customer service I've ever been in contact with. I'm now working on 6 hours of being on the phone and my third router in 6 days. I am also more then 140 dollars in the hole. If I would've known this i never would have purchased from them. I have spoke to numerous supervisors from the company and they are rude and inconsiderate. None of the technicians speak a bit of English which also makes the process hard. They promised me my 9.99 back and have never received it. By far worst company to deal with. Now searching for a new provider.

    Anonymous 2/10/10 7:40PM

  • By far this was one of the worst customer service experiences I ever had to deal with. The hard to understand foreign rep wanted to charge me $9.99 to enter my computer remotely and reset my security passcode himself. I had to tell him three different times that I did not want to pay him $10 to access my computer but would rather him walk me thru the motions so I would be savvy later on. It only led to him being rude and brash during the 20+ minute process to reset my passcode. At one point I heard a dog bark in the backgroung?? Led me to beleive they route calls to people at there homes to help customers. VERY UNHAPPY WITH CUSTOMER SERVICE. I am researching other router brands as I never want to deal with Linksys again. Spread the word.

    emoney73 2/9/10 11:06PM

  • Called Linksys Technical Support to get some help resetting my router after switching from cable to DSL. Customer Service rep would not help me due to warranty being expired. For 29.99 she would assist me though and I let her know that I would never buy a Linksys product ever again...unless you can do your own network troubleshooting avoid their products!

    Arkham326 2/9/10 9:33PM

  • After deducing that my wireless router was faulty I decided to call Linksys CS. The person that answered was nice but before after giving my serial number and model I was told that I was out of warranty and that they would charge me $29.95 to troubleshoot my router. Something that is obviously faulty in design as nothing has damaged it. I refuse, repeat REFUSE, to pay to troubleshoot something that I have already purchased. This is a horrible practice and I'm glad that I didn't pay. Reading the other comments here it appears that even if your problem is not resolved you don't get refunded. I have also read many reports of fresh out of the box defective merchandise that people have to pay for to have fixed.

    BRian 2/8/10 4:58AM

  • no help. no one speeks english. do not buy linksys

    Anonymous 2/7/10 11:12AM

  • WORST CUSTOMER SERVICE EVER.

    THEY WANTED TO CHARGE ME BEFORE HELPING ME GET WITH ANY PRODUCT SUPPORT.
    I LEARNED THE LESSSON: NEVER BUY LINKSYS PRODUCTS AGAINS

    Linksys Customer 2/3/10 12:26PM

  • I needed help getting a wireless bridge to work. The rep concluded it was defective. Turns out it wasn't. In the meantime, I had to PAY for a replacement, will have to pay to return it, and now hope that my credit card is refunded. So, because the rep was wrong, I get to spend a lot of hours for nothing and spend money to return a replacement product I did not need.

    Anonymous 2/3/10 10:48AM

  • THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED! I will be switching manufactures first thing in the morning. Why sell a product if you are not willing to support it....

    3lucky_stars 1/31/10 6:17PM

  • Do not buy from this company!It's the worst customer support I every came across.I could hardly understand any one of them I spoke to. They put me on hold 15 mins the fist time and 10 the next. I finally spoke to a supervisor. It seem my tech support warranty expired last week.$29.99 for help one time $39.99 for six calls to them. They an get bent!!!!!!

    bigpapa13440 1/28/10 9:48PM

  • I have been contacting Linksys monthly regarding a $9.99 credit they have promised but I have never received. It is amazing a company as big as CISCO can't figure out how to refund $9.99. They sure figured out how to charge it quickly. I understand now why their customer service is rated so low.

    Anonymous 1/28/10 5:01AM

  • This is the worst service
    and its not about any ethnic race. (though for the record this was not India)
    I have a simple print server. it wont connect to my printer. they had exactly ONE tech who knows this product and ofcourse is not available, unknown availability.
    The promise is for a call back the next day. Never happened.
    simply attrocious.
    tried to return and they said no we have to trpuble shoot. but there is noone to trouble shoot. and round and round we go

    Anonymous 1/27/10 3:25AM

  • My Linksys WRT600 Router was brand new and I could not get it to work, after spending hours on the phone with non-english speaking technicians and them taking command of the computer remotely, they realized the router was bad and indicated they'd send me another one. They did, but it was a refurbished one and when I went to install it, realized they had sent the wrong power cord with it, so I have a useless router with no power. I called technical support and tried to explain that all I needed was a power cord for nearly 2 hours to non-english comprehending technicians and finally they told me to call customer service at the same number. I tried that and you cannot get customer service in their voice mail hell. Called back to technical support and finally got the customer service number, called them and they told me I'd need to get technical support, for nearly an hour I indicated all I needed was a power cord, but these morons continued to indicate they'd like to charge me some money to see what my problem was - JUST LISTEN you moron - I NEED A POWER CABLE THAT WORKS WITH the WRT600N... Finally, after 3 plus hours they relented and said they would send me a power cord - I even offered to buy one. I doubt they'll send the correct one and at that point I will give up on Linksys and never buy anything from CISCO... Complete idiots to outsource their technical support to folks incapable of comprehending english. Sometimes the problem is not on their checklist and if it's not, you are out of luck, you'll spend hours attempting to get help...

    Anonymous 1/26/10 10:31AM

  • There is a problem with the Link sys WRT54G USB adapter. I would suggest not buying it. I installed mine in September. There is a conflict with windows XP which slows the wireless communications to about 1 packet transfer every second and causes the web browser to time out. I have been on the phone with linksys about 4 hours trying them to replace the driver. They want me to pay for a new part before they will ship me a replacement. What kind of customer support is that??

    rrrllluuu 1/25/10 10:02AM

  • I really wish I had read all these before contacting Linksys customer service. Here is the email I sent them for you to see what happened: Having major customer service issues. "My wireless router stopped working. Was told by someone in India (Parveen?) that I needed to pay 29.95 for trouble shooting, however I am almost positive my router is shot, so I said I didn't want to pay that for him to tell me my router is defective, something I already know. But he assured me he would fix it. So I said I'll only agree to pay it if he somehow manages to fix it. So he told me he'd credit my account for the FULL AMOUNT, if he doesn't fix it. But he was so sure that he would fix it. So I said ok, and gave him my credit card #. We did some remote assistance, he didn't figure out why it's not working, but said he'd call back today (the next day) with a program he wants to try. He called while I was at work today (even though I told him to call back during the same hours we were talking), and when I tried back this evening, I spoke with someone in the Philippines, who couldn't connect me to Parveen in India, and that the customer support fee is non-refundable. I am extremely upset about this, as I would NOT have agreed for my credit card to be charged, just for him to tell me my router is defective, again something I already know!
    Please let me know how we can rectify this quickly."
    Given other peoples complaints with this company, it doesn't look like I'll be seeing my money refunded. How does a company like this get away with this???????

    Anonymous 1/21/10 9:07PM

  • I bought the router and an adapter from Fry's Electronics at a discount (good thing). After talking with phone support for a LOOONNNG time (getting through the thick accent is only part of it!), they said the router was defective. I brought it back and, silly me, I exchanged it for another LinkSys. The second router I brought home has been working for 5 years. I've also replaced the adapter once (The USB port fried totally on one of the computers - ugh!) I called customer support a few times, mostly because of some change in the default setup (IP address). I had an adventure in Indian English - the representatives do not allow the customer to talk or give feedback! They just keep talking! Same script, every time. I can live without that, so I just wrote down everything they told me about the routers. I work with a lot of very smart, tallented Indian engineers - you can get used to the accent, but the way LinkSys customer service doesn't listen to or respond to the customer is what's hurting LinkSys phone support.

    Maurizme 1/21/10 1:52PM

  • I will never purchase a linksys product again as their customer service is horrible.

    They clearly are reading a script and do not know how to ascertain a problem if you ask a question not in the script.

    Each time I have called they are constantly trying to upsell me on their customer support: pay an additional $14.95 or just yesterday pay an $29.95 or $39.95.

    I agree the wait time is also horrible. I was on the phone for 45 minutes only to learn they would not be able to help me over the phone.

    gcnyc 1/19/10 9:10AM

  • ok i have litterly called these freaking indians about 8 times they dont know what they are talking about and i end up walking them through it. i have to ask them to repeat themselves about 10 times. they always tell me if i pay only 9.99 they will fix the problem. ya well i already bought this 60.00 router i expect these jackass indians to help out. screw linkskeys im serious they are crap. GET SOME PEOPLE WHO CAN SPEAK ENGLISH!!!!!! it would fix half the problem!!

    Anonymous 1/17/10 10:56AM

  • I ASKED CUSTOMER SUPPORT AND I USE THAT TERM LOOSELY ON THE STATUS OF AN ITEM I RETURNED TO THEM.....THEY IN RETURN ASKED ME FOR THE TRACKING NUMBER I USED FOR THE RETURN TO THEM...SO I SAID YOU WANT ME TO TELL YOU IF YOU HAVE RECIEVED THE ITEM I SENT TO YOU....AND THE REPLY WAS YES....WTF LINKSYS. OH AND I CALLED ABOUT A WIRELESS WEBCAM AND I HAD JUST OPENED THE PIECE ON NON FUNCTIONING GARBAGE AND THE SUPPORT STAFF OR AS THE TITLE SHOULD BE "PHONE ANSWER SERVICE" PERSON WANTED TO CHARGE $9 FOR TROUBLE-SHOOTING OVER THE PHONE....STUPID LINKSYS.

    Anonymous 1/15/10 10:28AM

  • HORRIBLE PRODUCTS AND EVEN MORE HORRIBLE CUSTOMER SERVICE.

    Anonymous 1/15/10 10:19AM

  • Extremely poor service. They don't do what they say. They lie to the customer over and over, stating that a product is "in the mail, according to their records" and it never arrives. Not once, but more than once. (I can produce the proof, if required.) They also do not reply to emails directed at their RMA department.

    Very hard to reach by phone.

    Moi2010 1/11/10 10:08AM

  • I called linksys and waited 4 hours before i got to finally speak with someone... this guy on the phone's english really sucked! no offense to anyone but i think this is crazy it was during daytime hours on a thursday.. at least hire more people for customer service.

    they sent me an email that began with : "dear valued customer..." i lol'd!

    Adam sotnaS 1/3/10 11:45PM

  • LOL THEY WANTED ME TO PAY 29.99 JUST FOR SOME HELP since my router is more than one year old (even though I've bought four of their products over the last five years). I LITERALLY TOLD THEM I'M GOING TO GO BUY A NEW ROUTER FOR 29.99 AND FROM A DIFFERENT COMPANY, AT THAT. Their routers are garbage and crash whenever you open certain programs and games, even if you have the ports forwarded correctly with all firewalls disabled. Linksys routers are trash and their support is even worse than their product. Will NEVER buy another one again.

    asdfasfd 1/2/10 6:25PM

  • Well the subject in India can not speak
    English. After requesting someone who
    can I still was unable to find a tech.
    They did say I could pay for an answer.

    Beware of the product. You will not
    get any support once you buy the item.

    Linkyscomplaint 1/1/10 1:07PM

  • After being hung up on 3 times by a linksys rep. I've had enough! I called to get a new security code and was charged $9.99 to have it reset. The 1st rep I spoke with asked me for my serial number and when I asked her to repeat her question (language barrier) she said "didn't you hear me the first time". With me being a customer service supervisor I was appalled and asked to speak to a member of management... needless to say I was never connected and she disconnected the line. I called back and asked the 2nd rep to put a supervisor on the line. He asked me what it was in regards to and I told him I would rather discuss it with a supervisor... this is where disconnection number 2 came from. Lastly, today I spoke with a rep. who said it would be $9.99 to reset my security password, she said she was going to place me on hold and 5 minutes later...dial tone!!!!!
    This was the ABSOLUTE WORST customer service I EVER received and I will NEVER buy any linksys products again!

    lmr 12/31/09 6:30PM

  • Crap..it made me speak to some foolish Indians who don't even know how to speak proper english ....One of them by the name Abbasi , he was rude and spoke very pathetic english

    Ahmed 12/17/09 9:00PM

  • Have a Linksys Router WRT54G and needed it to be configured so that I was able to view all networking resources. Basically this was installed downstream from the main networking switch. Contacted the "Chat" customer support line and informed them of my issue. Instead of helping me with my problem he asked for the serial number of the unit which I gave.. Within seconds I was told I was not eligible for support and I could call their "Fee" line for support or use their completely useless knowledgebase.

    Why is it useless because 1)It only has easy issues listed 2) It lists items in geek speak as far as the issue nature

    I tinkered around with the router, trying different things, having to reset it when it quit responding and utimately found my own solution. How long would it have taken him to tell me how to do it.. The same amount of time it took him to tell me i was unsupported. Was basically four clicks (1 to change to a different tab).

    mav 12/11/09 10:03AM

  • I phoned back several times trying to get some one to listen to my issue, which I believe to be quite simple. But, EVERY time the answer was; send us $$$$$ and we can fix your problem. I sent them money, when I bought all their equipment; they must have forgot.

    I here D-LINK makes good equipment.

    showmethemoney 12/7/09 8:04PM

  • I WILL NEVER ORDER FROM THIS PEOPLE AGAIN!!!
    I called customer service since I had an old router. They told that this router was not good and had to get another one.
    The woman said that it will cost me $59, that the taxes and feees were included and there was not going to be a shipping charge. She also confirmed that she can rush it to me and that I will get the next.
    I repeated a couple of times that the billing address was different than the shipping address.
    To my surprise, after I received the invoice, it was all different. She charged me taxes and fees, she send it ground (7-10 days) and she send it to the wrong address.
    I tried contacting "customer service" several times, they connected me to a supervisor which could do anything. I spent three hours on the phone trying to cancel this order and nobody was able to do that. This happened on a Friday, they told me I needed to contact customer service on Monday and that there was nothing they could do. Later I saw the status of the order that was already shipped.
    WHOEVER READ THIS BEWARE, PLEASE NO NOT ORDER ANYTHING FROM THESE PEOPLE, THEIR CUSTOMER SERVICE STINKS AND AFTER THEY GET YOUR CREDIT CARD, THERE IS NOTHING YOU CAN DO!!! B E W A R E

    Anonymous 12/6/09 8:50PM

  • Here is an update to my last posting. After trying to get my email for my $15.00 REBATE that was promised to me by Linksys, I was finally fed up. I was hung up on, put on hold for hours (no kidding with the time), and tried to talk to people who didn't speak english. My final call to them, I told the woman I would not be put on hold, and if she put me on hold I would not call Linksys back, but I would call a lawyer and start a class action lawsuit against them. (I have seen hundreds of posts where this company pulls this on people over and over.) She told me she had to put me on hold to get her supervisor, so I gave her a 3 min time limit, and again told her if she wasn't back on the line I would just contact a lawyer. Less then 1 min later I had the supervisor on the line and she sent me the email for the rebate while I was talking to her. Don't let them put you on hold, or it will be all over and you will have to call back and be a bigger pain in their butt. It worked, I have my $15 rebate cert. Good luck to everyone out there! I know I will NEVER again purchase from Linksys/Cisco.

    arabzaz 12/5/09 12:36PM

  • Linksys has the worst customer service I have ever had the displeasure of dealing with. After 3 hours on the phone with them, they decided my router was no good.... mind you I had to pay $30.00 to them for them to figure that out. They promised me a $15.00 rebate if I bought a new router. Now after I bought the new router, they are not honer the rebate they promised me. AWFUL COMPANY!!!!!

    arabzaz 12/5/09 11:29AM

  • I would like to speak with someone for whom English is not a second (or 3rd) language who is using me as practice! It can be difficult to understand what these people are saying about the weather, let alone anything technical!

    Anonymous 12/4/09 1:32PM

  • This company is a joke. I'm with everyone else in that i will buy another brand. Get people that speak plain english to answer your phones linksys. Duh. Just another company that will f@#k ya at the drive thru. What a shocker. And what else is new?

    Anonymous 12/2/09 6:24PM

  • Seems every year my linksys router goes out for no reason. Today, I have been on hold for 46 mins and counting....I am switching to a diff brand this afternoon.
    there is not a way to contact them online as far as I can tell.

    jefferyf6 12/1/09 8:23AM

  • My complaint is simple...

    I bought the Linksys SRX200 G Router and WMP54GX G Wireless card on November 12, 2006. With taxes the combo came to $300. For 3 years I have been using both products under Windows XP_x32 bit.

    I've recently upgraded to Windows 7_x64bit and my Wireless card is not supported. There's not even a VISTA_x64 bit driver available and it was released around the same time as my Wireless card.

    I tried calling there support only to be bounced around with no one giving me a straight answer. I used their online Chat service only to be told there are not VISAT x32 or X64 bit drivers, and of course nothing for Windows 7. Now I can understand after 3 years a company being relunctant to support a product that is 3 years old, however my warranty just ran out as of November 12, 2009.

    Apon first connecting to the agent online she reminded me my product was no longer under warranty and there was nothing Linksys would do. So I asked if I had called a month ago before it had expired what would of my support had been and she didn't answer me, even after asking the same question repeatedly. She gave me no explanation as to why my product that had a 3yr warranty, didn't even have Vista Drivers available when Vista itself is 3 years old....

    There simple solution, buy new, and then she tried to suggest Linksys products.....HA! After all I paid, for the hardware, the extra warranty, only to find out it's useless she then tried to upsell me.... Now I know I'm the upset customer here, but there is no way any customer could not see they are scamming us. When I then asked for a complaint email addy, all she would provide me was their support link, which offers no email addy for customer complaints or concerns....

    I may only be a Linksys customer of 10 years, yep, I had owned a linksys 4 port router before this, but I will spread the word wherever I can. To my clients whom I've suggested Linksys products before and to anyone else who will listed, INCLUDING YOU Linksys.... You'd think after the whole world watched Microsoft crash and burn for releasing such a bad product as VISTA, and then learning from their mistakes, and finally releasing a fun Windows 7, that companies would take note.....

    1 customer here, another there..... I truly cannot believe we have companies that are allowed to conduct business this way... My product with a 3 year warranty, should at least have a VISTA 64bit compatible driver.... My product was obsolete on the shelf and we allow them to get away selling this junk to us.....

    Its dissapointing, it's bad business policy, and it's a company I will never support again. I am not sure if what or anything can be done, but I will make sure I spread the word.....

    MichaelGiles 11/30/09 8:59PM

  • My router needed to be reconfigured. For 29.99,LINKSYS would offer support. The router itself cost only 29.99. I will just buy another router from another company. I will never ever buy LINKSYS products again.

    jase1300@aol.com 11/25/09 3:52AM

  • Never got to the linksys call center. After two hours on their totally borked web site with search answers coming back in Italian (THAT was a first!), constantly being redirected to a knowledge base that didnt even understand the question and being unable to even find the phone number until I got here I just decided that it wasn't worth even trying to call. This from a company that used to be the best at tech support. I guess Cisco is just going to let them die of incompetence and greed. Too bad.

    Anonymous 11/23/09 4:48PM

  • Cisco is complete B.S., the worst I've seen, that's pretty bad!!!!!!

    Anonymous 11/20/09 10:10AM

  • I just talked to one of the representative who wanted me to buy their service plan instead of resolve my problem. The person I talked to he barely understand what I exactly want but he was keep advising to buy linksys installation packages which I don't really need.

    ricky 11/19/09 5:21PM

  • I have tried to get a Wireless G Router problem fixed for months now...due to the fact taht I don't always have an hour and a half to waste on a phone call with them; I've had to call several times. I even had a couple of the reps. try to charge me money to fix this?? It was still under the warranty, so I hung up on them. Finally, this weekend a lady (Badge #10885) determined taht it was a bad router..so, she tole me it would be replaced, but the "return team" was only availabe Monday-Friday 8am-5pm. So, I called today and was directed to an email they sent me---so, I went to my email and followed the link; I could not believe it. They expect me to pay for the bad router to be sent to them and once they get it and confirm that it's bad, they will send me a new one!!!! What a da*n joke, this is the worst customer service department in the WORLD!!! I am just going to buy another router from a different company.

    Andrew S.

    ashafer 11/16/09 8:32AM

  • Customer Service is not apparently customer friendly - I've been on hold for more than 15 minutes and they want to charge me for assisting me w/their router Why would I ever want to buy another Linksys product?

    The power went out a few times in the space of an hour and now I have to go through this to get any help - Now up to 18 minutes - hope they can get me connected to their "supervisor" sometime before they go home for the day?

    Anonymous 11/15/09 3:44PM

  • After a very unpleasant experience with Linksys Technical support, what recourse do I have? I kept asking to be put through to a superior. Eventually, I would be passed off to someone else who would insists they were a manager. Finally, I asked for the manager of customer service - and of course, he was gone for the day. I left a lenthy message detailing my ordeal with a rude technician and was told that they would review the tape and let me know after the weekend whether or not I could get the $105 credited back to my account. If they decide against me - and why wouldn't they - it's their word against mine - then what can I actually do about it? Rest assured I will never buy a Linksys product again and will tell everyone I know to avoid that company like the plague, but bottom line I guess I'll still be out $105. Ridiculous. Whatever happened to customer service? When I couldn't understand the guy, he said well, it's your money - no one else will be able to help you either. His attitude was so cavalier. I wonder who I could contact at Linksys that would actually hear my complaint and feel my frustration? I will definitely contact the Better Business Bureau. I wish I had read all these complains BEFORE I called for technical support - what an oxymoron! Technical Support. LOL!

    Rhonda in Texas 11/14/09 5:40PM

  • I honestly don't know how to accurately depict the friendliness and product knowledge of the agents (all 9 of them) I've spoken to over the past 6 months, because they were unable to communicate much of anything to me over the hours I wasted on the telephone with these people. When one call ended this way... "Okay, I will now connect you with a senior technician. I will call you back in ten minutes." Me: All right... "You're welcome" .... was he being rude or simply speaking from a script? When another technician heard that I was unwilling to pay $9.99 for paid troubleshooting and she immediately connected me to the "Linksys electronic credit card billing system" was she being obnoxious or simply making a mistake? When an agent agreed to call me back if we were disconnected (my building gets bad reception) and then never called back, was he hostile or simply forgetful? "Honestly I could make a highlight/blooper reel out of my experiences dealing with Linksys. Here was the best one: Me: Hi, I'd like to speak with a senior technician. Him: Sorry, they are busy on a call now. Me: Well when may I call back to speak with one? Him: They are here 24/7. Me: I'm sorry, why are you telling me I can't talk to a senior technician if they're working now? Him: They are busy on calls with customers. Me: Hello, I'm a customer. Him: All right. I'll call you back in ten minutes. Then it turned out he himself was a senior technician. This is typical Linksys. The replacement for my "defective" unit (guess who paid shipping) showed no improvement. And while I admit it is a power trip to hear someone call you "Mister" anything, it does get old after about the sixth time. I could say something similar about the hold music. My suggestion? If you want to hear people with accents tell you "No problem, mister.... [massive mispronunciation of my name] yes I can help, now how to read your Linksys case?" or something equally incomprehensible, go with Linksys. If not stay far, far away from this brand. If it's too late, my sympathies; I'm tossing my Linksys router in favor of another too. By the way the fact that they tout their support line by saying "Thank you for calling the award-winning Linksys technical support hotline" really is nauseating, isn't it?

    detweiler 11/12/09 8:52AM

  • Horrible company to work with. Charge you for everything, make you feel like a pain in the ass when you call. I don't get it. In this economy, customer service is king. This place is a joke.

    dadof2 10/30/09 9:20PM

  • In April 2009, my wireless router crashed and I called linksys and after someone assured me that it could be repaired, I paid them and they got it to work. On 9-16 it crashed again and after paying them a "refundable" fee and spending 2 hours working with them I was offered a $15 credit to buy a new router. I did so and after 5 calls to them over a 5 week period and being given promises of a credit via internet within "1 hour", 24-48 hours (3x) and 5-7 days via mail (2x) I have received nothing. ON my last call I promised them that if I did not hear from them within 1 hour I would notify my relatives and friends in IT departments, the Better Business Bureau and everyone else I knew about their "promises". This is the first fulfillment of my promise to them.

    jezmund 10/24/09 1:22PM

  • I was getting intermittent internet connections with the Linksys N-Ultra Range Plus router. The phone tech did a few things, was not able to fix the problem and said i could pay $9.99 for her to take over my computer and fix it. I find that completely rediculous being i just spent $90 on this router and now they want more money.
    Once she could not fix the problem she passed me to another computer tech company of which they wanted to charge me a $76 phone support package. Rediculous!!

    Anonymous 10/3/09 6:41PM

  • Bought a defective motion detection of the Home Monitoring Camera. Had to argue more than an hour over the phone to get the case ID for replacement, that's after having to wait almost an hour for someone to answer my call. I've no idea why they don't have a center to drop the defective product for checking & verification.

    PissedOff 9/30/09 12:49AM

  • When I spoke with a customer service rep for help, I could barely understand his English. He then said I had three choices for help, pay for two of them or use the "do it yourself" web page. I chose to do it myself and was totally appalled at how confusing the directions were. I have concluded that the directions are designed to be so confusing that you will have to pay to get the help. I will never purchase another product from Linksys.

    Frustrated 9/15/09 4:17AM

  • It used to be that Linksys did not charge for technical support. I always used chat and that took the language barrier out of the equation. I have to say, I was always impressed with the help that I received and moreso because that help was free. It's too bad that Linksys has gone down the "Show me the money" road before they will help. Free and accessible tech support was the deciding factor in recommending Linksys products over others.

    Our online forum (25000+ members) will be removing Linksys from our recommended products list and tell people that unless they can understand support documents or tweak settings, they're on their own.

    AnalyticalAnarchy 9/8/09 8:58AM

  • I probably should have READ your comments before i decided to call.

    The woman who i spoke with could not speak english, i struggled to hear her. she was, rude, rude, RUDE!!! She was clearly reading from a script & all she knew how to say way $29.99 -- I'm not paying $29.99, sorry. Not when i have tech friends who could help me for free. This is madness.

    Anonymous 9/6/09 12:19PM

  • I have a linksys w54g its over a year old i live in NYC and Florida called customer support because its over a year old had to pay for support this is crazy! You should have support for the life of the unit! All my other products stand by there products why not YOU?????? I will purchase another product but never by Linksys! You lost a good customer because of your poor support!

    Friartuck 9/3/09 5:41AM

  • Sadly, I wish I would have read this before calling to get tech support a month ago - After I told them my problem (worked on one laptop, not another) they said they could fix it no problem - said it was 29.99 but, I asked him again, are you sure this is an easy fix... After being on the phone 1.5 hours - and him having me hook it up to the working system to get some information, the other laptop no longer works on wireless and my router no longer lights up - WHAT THE JUNK? I have been calling for a month to get a refund and am getting the run around - NEVER pay money for their tech service - THESE GUYS HAVE NO IDEA WHAT THEY ARE DOING!!!

    Michelle 8/23/09 9:26AM

  • I read all of the comments about Linksys thinking they couldn't all be right. But after talking to a girl that could not even think on her own...she was obviously reading from a script...and all of the supervisors just happen to be in a meeting. I was told it would cost 39.99 to reconfigure my router. The router only cost me 50.00 to begin with. I will never purchase another product with this company again.

    Anonymous 8/18/09 1:13PM

  • Customers 1st Linksys router died after 6 months. Bought another. 1st time ever I needed to call customer service to set up a router due to installation issues. 1st phone call recording said that call demand would not allow me to talk with anyone and to call back later. Second call spent 20 plus mins proving I could connect hard wired. Which I calmly pointed out was never the problem. It was the wireless connection that was the issue that I called about. The customer rep said that it would take an additional 30 to 45 mins to trouble shoot the issue or I could be transferred to a senior tech for around $10.00. I told her that there documentation was incomplete there cs was a sham and they were attempting to hold me hostage for an inferior product.

    This ordeal was relayed to the customer who will return the router and get another brand. In the future I will charge a $100 surcharge if a customer buys a Linkysys product when they could have bought another brand.

    Further I will do my part to dissuade anyone from this company.

    Linksys Must Die 8/11/09 12:01PM

  • My computer needed the system restored. So I needed to get my Linksys wireless adapter working again on my desktop computer. I have call numerous times, for my Linksys adapter was not acknowledging the router. After calling and paying $39.99, for my router is out of warranty, the adapter is still not working. I have spoken with several technical representatives; who could not solve my problem after being on the phone with them for an hour. These representative would try to connect me to a senior technician, where I waited for ten to fifteen minutes more. So I finally gave up. It has been two week from my initial problem. Now, I have representatives put me on hold or not call back, after I asked to speak with a manager. It has been the worse customer service by a company. I look forward to buying a different company wireless router and adapter in the near future.

    Anonymous 8/8/09 4:53PM

  • Linksys SUCKS!!!!!!! I thought I would be able to purchase, open and connect the router without problems, and boy was I wrong. After call the "support" line all they did was reconfig the settings. This worked for a few days and then off again. When I called to get a refund they do the same thing over again. And over and over and over..... To speak with a live customer service rep I dialed a different number, was put on hold and then a dial tone. DONT BUY LINKSYS!!!!

    LilSteveUno1 8/2/09 6:28AM

  • The person over-sea did understand what my issue was.
    “My Issue was
    (When I connect to the internet and someone tried to connect, I get drop off the internet as-well it very slow) Note: we have two laptop- Wireless, One Computer Linksys network card, Linksys WRT300N,”
    She had me on the phone for 2hour, Configuring Network Settings in windows Ip-config setting we did nothing wireless settings on the wireless router. I ask for her supervisor after the first hour, she told me her supervisor would not talk me now, to keep working with me “ as I heard him in the background telling her what to say to me” I asked her if she is new their “no 10years” I ask her to transferred to another person in the next level of support, she stated that I would have to pay her $9.99, I asked Why, for software to remote in to my computer ; you want to CHARGE me for technical support after you are the one that screwed it up, and how you plan to remote in, I have no way to download the software because you screw-it-up. I am done with you Please put me on with your supervisor “After 4.5 hour, I got to talk to the supervisor and guest-what! He was just as bad as the first person. I got passed -off so much, I just hung-up. I had to pay someone to fix my computer.
    This support was just as bad as calling tech support @ MICROSOFT. And what sad is- I have all Linksys Network products.
    Please keep the tech support within the countries, we dill with stress everyday please do not add to it. AMERICA'S NO. 1 HEALTH PROBLEM "STRESS

    CLaw 7/31/09 1:46PM

  • It's not worth calling, they will just waste your time asking for numbers and info and after all that they will charge you $30 to get tech support.

    Anonymous 6/12/09 3:09PM

  • THIS IS A BUNCH OF BULLCRAP !!! I BUY THE ROUTER AND IT COST ME TO GET TECH SUPPORT. WHAT TYPE OF MESS IS THIS. I WISH I WOULD HAVE KNOWN THIS BEFORE I PAID FOR THE UNIT. I WOULD HAVE WENT WITH A DIFFERENT MAKER, WHICH I STILL AM. I WILL NOT PAY LINKSYS TWICE TO GET MY UNIT WORKING. THE TECH SUPPORT SOUNDED LIKE A TELEMARKETER TRYING TO SELL ME A BEACH HOUSE IN THE DESERT !!!

    Anonymous 5/28/09 8:13PM

  • This has been the worst service I have ever experienced!!!! You have held my $169.00 return refund for close to a month now. I will never by your product again.!!!

    joanorman 4/28/09 7:16AM

  • Linksys Tech Support is shockingly incompetent.
    I spent 3 hours on phone 1st time to set up a model BEFSR41 Cable/DSL Router (set up disk is not compatible with Mac).
    I spent 6 hours 2nd time (!!!) to trouble shoot it, being passed from 1 Tech to another, retesting settings and configurations over and over, before they would concede the product was defective and agree to replacement.
    To get replacement one has to 1st send back defective product at one's own expense, and then if one actually gets another from them (?), go thru the Tech Support set up process again!
    Perhaps they do this so that one will just give up. That way they still make the money on their defective products.
    I will NEVER AGAIN buy ANY Linksys product.

    Anonymous 3/7/09 11:49AM

  • I am going to pull my hair out if I have to call the flippin Phillipines one more time. I can't understand a word they are saying...oh, and I have to PAY for the priveledge of not knowing what the hell they are talking about.

    Pook 3/5/09 8:03AM

  • NON EXISTENT TO CIRCULAR IN IT'S NON RESPONSIVENESS. ALL I WANTED TO DO WAS DOWNLOAD A NOTEBOOK CARD DRIVER -
    WHEN I FINALLY FOUND A DRIVER TO DOWNLOAD - AND CLICKED ON IT - IT DOWNLOADED JUST FINE- TROUBLE BEING - IT WAS FOR THE WRONG ADAPTER
    NOT EVEN CLOSE- NOW IT IS AN HOUR LATER AND I AM WRITING THIS CRITIQUE

    ENOUGH SAID

    WILL DI RUSSO

    madrid 2/28/09 12:59PM

  • My brother passes away, and he knew the wireless router password. The tech support is trying to say I must pay a $39.99 fee to update the password! what the hell is that about?

    christernesa111 2/5/09 1:33PM

  • what the hell happened? i have generally been happy with my router for several years, and the few times i have had to call tech support before, they were prompt, nice, and helpful. Now, my wireless is dropping constantley and they want to access remotely, charge me for it, or if not call me back, blah blah blah. the rudest woman on the phone, too. what the hell happened? they do advertise free tech support for the life of the product, and they cannot get away with this. consumer class action brewing. how are these corporations that predatorily pounce when times are tough? idiots.

    Anonymous 1/31/09 10:37PM

  • I too talked to tech support. After the initial questions I was told it would be a minimum of 29.95 for this call session. I told them I wouldn't pay that kind of money as I only needed to know how to change the SSID name. I also told them that I would not be using linksys products in the future.

    MadinAZ 1/6/09 3:43PM

  • what happened to linksys free phone tech support? i purchased their products based on free phone tech support advertised on their packaging. i always called and got free help whenever their products malfunctioned which is regularly. now, they want to charge $39 for 6 months of tech support. linksys is not supporting their products and i will now purchase another brand.

    Anonymous 1/5/09 10:59AM

  • I called to get help setting up my new sony vaio laptop ha they were no help they wanted to charge me what kind of support is that. NONE @ all. Does anyone know what other good internet wireless system there is out there.

    Anonymous 12/4/08 5:07PM

  • The representative wanted to access my system remotely without even giving me a chance to go through the system. Then he wanted me to charge me for the help. This is the pitts.

    Anonymous 10/29/08 11:41PM

  • I had a very similar experience. Amazing… It left me scratching my head, asking myself “What just happened? And is there any way to get that hour of my life back”… It was comical….

    Anonymous 8/27/08 1:33PM

  • I can't believe these giys are still in biz. I have an authorized case number form 2 days ago. I have been dropped no less the 7 times for thier infamous live chat and right now they say they have no record of my case!

    THIS WILL BE LAST LINKSYS PRODUCT I EVER BUY AND PLEAE JOIN ME IN DOING THE SAME. mAYBE THEN THEY WILL GET THE MESSAGE THEY SUCK!

    Anonymous 8/13/08 11:47AM

  • Well, I can safely say I've bought my last Linksys product. I just spent hours on the phone with 5 different "departments" all asking me the same questions over and over again, and all I needed was a simple replacement for a router which they even admitted was broken. It seems their strategy is to get people mad enough with their customer service that they either give up or just purchase a new product.

    Anonymous 6/7/08 6:08AM

  • Submit your comment >>
  • I had amazing help .

    Thank you technical Support girl -.-

    Anonymous 8/31/10 10:18PM

  • well!! i'm a linksys customer & have been using their products from quite a long time
    tech support asks for money. initially i was hesitant...but soon came came to know that networking is not as easy as i thought....
    i had called to get my sec. key....they told me that it was out of warranty...& i agreed foe 29.99 bucks..while trouble shooting i realized that i have forgot login password
    & then we had to reset router & did all the settings again....god bless rep. he was so patient...he made my 4 laptops,1 printer,1 i-phone,& ps3 online.it took us 1 hr. to do all this..but i am happy.....i realize all this ip address & ssid is not a simple thing...HATS OFF the router is working as it was before....i suggest all you people not to mess with settings yourself & once your router is setup.... make a note of each & every information..that will help you from escaping that support fees....for every other brand.....ALL THE BEST!!!

    Anonymous 8/3/10 6:06PM

  • I can sense that a lot of people who posted negative comments about the company has something to do with their device being out of warranty and they were declined of free technical assisstance. I believe almost all companies has that policy coz it will help finance the offset of the technical support and also these customers are enjoying free service when their device are still in warranty. But if they don't want to pay for the extended technical services. there is the linksys website that is very comprehensive and detailed compared to most competitors'.I found the website very helpful and it will even provide you step-by-step instructions if you're just patient browsing.I posted this comment because I received a very outstanding service from a linksys technician the first time I installed the router and had no problem since then.

    natasha 6/11/10 9:02PM

  • Aileen - 11310
    Very good manner and services
    Resolved my problem very fast

    GIQY 4/21/10 6:31AM

  • Linksys support was very helpful and spoke great English -- they all sounded like native English speakers, although there was sometimes an accent. I've called three times now, and each time they solved everything by talking me through it. It actually surprised me because I'm so used to tech support always being terrible. I've been able to learn a lot about my Linksys products and how my home network works by talking to their reps. I want to find more companies like Linksys and only buy their products. For networking equipment, there's no way I'd use anything else now.

    Anonymous 2/27/10 9:27AM

  • I do not know the name of the tech who helped me but he was great! Somehow, while trying to directly wire my son's xbox360 we managed to loose our wireless connection. All I wanted was to get our laptops working again, but explained how I "broke" it. After fixing my wireless setup, he offered to get the xbox setup also. I was just going to go out and spend $99 for the wireless adapter, but he talked me through the wired setup. My call ref #091011-0121071. Please let him know my son is extremely happy now.

    Anonymous 10/11/09 6:55PM

  • In the last 4 years I have bought 4 linksys products. 3 of them did not work correctly "out of the box" and I had to contact technical support. They were very helpful and fixed the problems. (e.g. oh yes it doesn't work with XP service pack 3 you need to re-install the older firmware!!). When one product broke down recently I discovered that technical support is no longer free and now costs 10 pence per minute. Without free technical support I shall not buy linksys products in future.

    Anonymous 9/17/09 2:23PM

  • HI MY NAME IS BARBARA CARRINO 5/15/09 (FRI)

    IHAD TROUBLE WITH NEWARKING WITH MY DESK TOP AND I WANT TO SAY THAT RUTH BADGE # 11334 WAS VERY KIND, COURTIOUS AND VERY PROFESSIONAL. IFEEL YOU NEED TO UP THE ANNIE FOR HER, UP HER POSITION AND MORE TIME FOR VACATION AT HER CHOICE. THANK YOU RUTH

    AND I ALSO WANT TO THANK HER SUPERVISOR MS. GENE. MOST OF ALL LINKSYS IS A GREAT COMPANY AND STAY THAT WAY

    THANX AGAIN
    BARBARA CARRINO

    BARBARA 5/15/09 4:39PM

  • Submit your comment >>
  • Hi
    i am a linksys tech support agent ... been workin for a few months ....
    i too feel that the company is cheating it customers by charging for tech support ... if device is out of warranty .. even giving simple info like security key is forbidden without charging the customer .....
    dont blame the agents for hard selling the services since their performance incentive"read salary " is tied to sales
    i think it is unethical and immoral to charge customers for support of your own device ....
    now if you have been out on hold for too long thats mainly because your issue is pretty complex or you havent explained the issue properly .... and agents arent allowed to disconnect calls as it leads to termination .... so if calls get disconnected .... thats due to sumthin wrong with network ....
    so all you customers should be agitating against linksys for charging you for tech support

    Whistel Blower 11/25/09 10:18PM



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