Customer Service Scoreboard
I recently purchased the garden storage box at the reduced price of £50. I am very disappointed in this product. After spending some time trying to put it together it was very difficult and poor quality. Nothing aligned and at the end the lid did not fit properly. A waste of money, will not be purchasing from this site again.
It is an absolute nightmare to get hold of anyone in Living Social and although I have emailed you 3 times on the address you have given for contact I have received emails telling me this address is no longer in use. What sort of business are you running? I have tried the phone number you have given online to be told the line is closed so what can I do to cancel an order as for season the same item was ordered twice. I have redeemed the voucher for a blue garden trolley but an order for a black one has been placed as well I do not want two garden trolleys but I have been charged for two. So I will not be redeeming the code for the black one and I note I only have 7 days to cancel but I can't get hold of anyone in Living Social to cancel.
In February thought I was buying a recon computer but I ended up with an expired voucher as tge company failed to deliver tge computer to me. They took over £50 off me and would not give me a refund Very abrup customer services When I ordered I contacted Covid and had trouble with my eyes and I am an OAP. I have told my friends and family to avoid them at all costs
Absolutely diabolical I put an order in October still have not received it iv emailed many many times iv sent proof of order and proof of my payment and not 1 single email back off them IV phoned but it just gets disconnected every time LIVING SOCIAL YOUR AN ABSOLUTE DISGRACE to online shopping never ever buy from this so called company ever AGAIN so please anyone thinking of ordering from this company PLEASE be AWARE this site and there so called customer services are an absolute joke
First of all, I didn't recognize the name Living Social when it appeared on my credit card. The charge was just under $50 and I didn't know what it was! I went online and found Living Social. After searching a bit, a page appeared with a product name that I recognized. It was a Christmas gift I purchased for my son. I don't think I purchased it from Living Social but I do remember the site mentioning a Groupon (digital coupon I guess) I did check this out. I don't know why the charged on my credit card was from Living Social because that's not the company that manufactures the product I purchased. So now I'm wondering was the $48 charge for the product or was the charge or any part of it for Living Social Groupon? I used the chat option. They were very helpful. I tried calling the phone number listed and the recording said "This is a non-working number". Living Social should provide a working phone contact number, unless they just don't want to talk to anyone, which may be the case.
Why is there no way of contacting you, it keeps saying the number does not work. I'm trying to get a voucher that I have paid in full for, I haven't even received an email with the voucher code. Can somebody HELP I am getting really really annoyed at this stage. If I have not heard from your company within the next 2 hours I want a full refund and I will be reporting Living Social to consumer commission.
HELLO I have been with LivingSocial for some time this is the first time I've been on able to get through to you on your phone number I have a question and I am not able to get through your recording says you're open from 9 to 8 p.m. eastern time and there's no one answering the phone
I tried calling this number says it is a non working number and I have a 202 area code that I get the same voices and names when I call -- and no response or call backs--
Living Social is not sociable. It is a scam of a company. I order the 72-hour emergency backpack kit on October 31, 2016 and have not received it. I called the customer service number and was told that if I didn't fill in the redemption code they would not know what address to sent it to, which I did fill out. I asked if there was a phone number where I could speak to someone else and was told this was the only number and they don't list a phone number on their website. I was given an email address to send an email stating my situation. I did a search and found and 877 number which was disconnected. Then I went online to my bank account and found a number from where they had deposited my debit card for payment. I called that number and spoke to a call center agent and she said that I was not the only one who had called with the same complaint. She said that she was going to escalate the matter and gave me a case number. She said that she would get in contact
with me on Friday 12-1-2016 by email with her findings whether they are back logged or refund back to my account. I personally will never do any business like this ever again.
Truly Disappointed.
I redeemed my living voucher for a total body exercise system on 30 October. The order should have been delivered within 5 working days. It has still not arrived.
I have now contacted the supplier twice and still no refund has been made. I am now concerned.,
Barbara Gray
I look forward to hearing from you.
Hi, I bought a one hour massage for $38 at One Accord Massage in West Bloomfield on May 27, 2016. I called about two weeks ago to cash in on the voucher, and was told by a voice recording on their phone number that the company is no longer in business. What can I do? Thanks, Carol Lalka
After being on the phone for maybe an hour I finally spoke with a Living Social rep wanting to resolve an unhappiness re wanting to gift a Sam's Club membership, but their system IMMEDIATELY purchased one for ME--and there is no Sam's Club on the Big Island of Hawaii where I live; AND their system said no refunds on that particular deal! After getting me to admit there are 2 places I go occasionally that do have Sam's Clubs, the rep told me she would get me a $10 gift card credit. That was maybe 6 wks ago and I have yet to see any sign of such a credit I can make use of--and I AM visiting family in Tucson, Arizona where there is a Sam's Club (for another week). NOT NICE. I feel so ripped off.
NOT HAPPY that I got an email offering me an extra 10% off of a deal I viewed yesterday--but have tried 3 times to make use of it and buy the deal and it doesn't work! NOT NICE. Each time I get a message saying I have exceeded my limit, when in fact I have not even purchased a deal from them for a while!
Just to note that I am so disappointed in my purchase and feel cheated. I purchased 2 x vouchers for the escape lounge through living social and end user trusted travel - I thought i was getting 25% off this is a swizz as when booking it states you are saving 6.25 and the cost is 18.75 when in fact you can purchase direct for 21.00 then you get charged a fee so total ends up being 21.24 + you 1.00 for you voucher - this is out of order and i feel that i have been cheated - wont be using this site again . I had an email to rate your services went through the whole process and then it wouldnt let me submit it
Haven't purchased from Living Social for a while so a deal came up that caught my eye. i clicked on it and it said "if you buy in 4 minutes the price is xxx" discounted. I clicked and then it immediately went back to full price. I looked up customer service and called. it said it would be 30 minutes then it said it would be 10 minutes. after 30 minutes and the same two messages on hold over and over and over, i hung up. there is no way to email anyone for customer service. They lost a sale....wonder how many others they have lost because of poor customer service practices.
I'm a current merchant with Living social and have been dealing with the fact that they combined my account with another merchants account over a week ago. Someone else has access to all my private banking information. The money for the purchased vouchers has gone....no one knows where. I'm told that they will escalate the issue and call me back. No one ever called me back I had to call them. I asked to speak to a supervisor I was told there were none I could speak to. So current situation my account, my private information and my voucher that is not accurate are well....being worked on and someone will call me Monday. A horrible company with no ethics or sense of urgency.
Stick with it and keep asking your question if you don't like the answer. I asked for a refund and was offered nothing, then a $10 credit, finally a $25 credit, which was equal to the refund I was asking for. So, ultimately I didn't get a full cash refund, but with a 15 minute phone call (and ultimately asking to talk to a supervisor) I did get a 'deal bucks' credit.
just got off the phone with LISA and was so pleased for so many reasons. within one minute I was connected with a person to share my concerns, LISA. next, within one minute I was able to reach a satisfying answer. Yes, I could use the voucher immediately rather than the next day as originally stated. finally, printing the voucher and knowing our granddaughters would enjoy their pumpkin farm visit TODAY was the best result of all. Thank you LISA for knowing the answers to my concerns.
I had a voucher that I asked for a refund for within hours after purchasing it. Waited 5 days for the request to be processed (the average period as defined in Living Social policy), but never got a refund. Contacted their Customer Service by email and got in a long and, as it turned out, useless discussions regarding policies and refunds. At some point they told me they couldn't find my original refund request number AND my account email. Huh? I was getting very frustrated. Luckily, found this website with the number to call the live person (by the way, they start working 9 am EST.) Anyway, the lady on the phone (Irene?) was VERY nice and VERY helpful. I was about to give up on Living Social altogether but I guess I'll continue being their customer after all ;-)
I would like to give kudos to Joshua. Not only was he kind, listened to my issue with a voucher not being honored, resolved the problem quickly and didn't keep me on hold for very long. Living social is a great company and a fun way to experience things I other wise couldn't afford. Thank you for the kindness and GREAT customer service.
I had a satisfactory customer service experience by calling this number that negated the bad deals I purchased in Living Social. The bad deals were for car detailing that advertised one service and gave me another, less inclusive service that was more of a car wash than an auto-detail.
I called the number listed and talked with Nancy, who refunded my money. This gave me faith in LS. Other vouchers I have bought have worked out better, but this one seed like a bait and switch from the car-cleaning compeny - hoping noone would notice their car had not actually been waxed...
As a result I will continue to do business with LS. BUT I'll be more careful about the deals.
We purchased the ZEN bed and did not receive the email from them confirming our order so I contacted Living Social at I had to hold a short time but I was greeted by Chloe, who was SO nice.She provided the information I needed, follow-up email as well as complete follow through with what she said she would do!
You go girl! We need more customer service reps that like their jobs!! :)
Hello all. Yes I agree they are not a good business. They are even no good to work for. They give 10+ hours of mandatory overtime per week. And they are shisty. They recently let me go for some petty bs and they always run deals with merchants who don't know jack didly or are in responsive. If you have had this issue. No worries almost 99% of the deals massages house cleanings yard vleaninhs car details (pretty much any thing that has to do with an appointment) stay clear of. And any deal for live it nexus dot zilla and any of those deals as well because you will either not get your product or they will simply blow you off. The reps talk crap about how hard it is for you all to get that you have to contact the merchant blah blah blah. As I say good riddens to living social. I can honestly say that the only deals that are half way decent are the food deals. Make sure to always read the fine print and call the merchant before you purchase it. :) hope this helps some one in some way.
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