Loreal Customer Service

User Reviews, Ratings and Comments

Loreal customer service is ranked #61 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 69.43 out of a possible 200 based upon 14 ratings. This score rates Loreal customer service and customer support as Disappointing.

NEGATIVE Comments

11 Negative Comments out of 14 Total Comments is 78.57%.

POSITIVE Comments

3 Positive Comments out of 14 Total Comments is 21.43%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Loreal

    Customer Service Scoreboard

    • 69.43 Overall Rating
      (out of 200 possible)
    • 11 negative comments (78.57%)
    • 3 positive comments (21.43%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 3.3 Reachability
    • 6.2 Cancellation
    • 5.7 Friendliness
    • 4.0 Product Knowledge

Add your review!

Posted by Nix to NYX


Horrible experience trying to resolve the issue of a NYX egift card not arriving. Finally after many calls over many days and being told a refund was either impossible or very difficult, they agreed to deactivate the card that never arrived and issue a refund. I will not make the mistake of ordering from NYX or any L'Oreal brand again. They just lost 3 generations of women as customers.

Posted by JR


Purchased Med. Blnd Loreal Excellence. I found the instructions very confusing. Products in the box are labled 1-2-3-4 etc. The Instructions and diagrams of the products are ABC, etc. Does not tell you when to put the gloves on. Does not explain how to use the other applicator. It was really hard to squeeze out the mixture once combined. That should be before number 2 for root application. Not sure I will purchase again.

Posted by mebeme


Cannot understand and was not at all helpful.

Posted by Nelle12755


I've used L'Oréal products for many many years . I've always been completely satisfied. However I saw a mascara that i thought I'd try . It's Telescopic Mascara. The product was just awful . The brush is hard to put in the dispenser and my lashes look practically bare . Just wanted to share with you Ellen

Posted by Anonymous


I have used your L'Oreal Hydra- Renewal for a number of years. I opened the new jar a few days back and wondered what you did with the moisture cream for my face. I am going to start looking for a new face moisturizing cream. It almost looks translucent and it does not have the same moisturizing qualities it used to have. It was white and creamier. Are you going the way of other companies, cutting the quality and still trying to get paid the same. I am so disappointed- what did you change in my product I have been using for over 10 years?

Posted by Anonymous


I was very disappointed in a new Feria color I just tried. I usually use Feria 56, but have been unable to find it at either CVS or Walmart in Napa, CA. In frustration, I tried a new Feria red color that seemed to be very close. The small tube of red color was so runny, I had a hard time mixing it. It was runny on my hair as well, and made a big mess. I don't usually have that problem.The finished color is so dark, I'm now trying to fade it by washing and conditioning it daily. I was able to order a supply of 56, and will be using it. The other product was very disappointing, and I'll be unhappy until I can get it back to my usual color. I really dislike this formula and hope there are no plans to change the previously issued colors.

Posted by Marie


I have been using Loreal's Ever Creme Deep Nourish Shampoo and Conditioner for several months and recently had an experience I would like to share. We took a 6 day motorcycle vacation and rode somewhere in the vicinity of 1200 miles. I used your Ever Creme products daily and am thrilled to death with the results. My long hair gets quite tangled riding on the motorcycle, and I found that by using this product, the tangles were MUCH easier to brush out and my hair felt soft and clean even after a full day of riding. What a great product! I do wish it was a bit more affordable so that I could use it every day, but this is a wonderful product!

Posted by June Hewitt


I have been using your L'Oreal hair coloring for 50 years. You advertise that there are coupons coupons in my local paper. I get the local paper every day. There have been NO coupons for your product as advertised in the Walgreen and CVS ads. I enjoy saving $2.00 on your product, but now I'll be looking for the best priced product.
How trustworthy are you these days?
Sorry, I do not know what screen name means.........

Posted by Anonymous


Bought ms manga mascara 3 days ago, used it twice and it's dried up and no good. I want a replacement!

Posted by Anonymous


I have been use your Visible Lift make-up & like it very much, but when I get down to the last 25% am unable to pump it out. Suggest you either have a stronger pumping method or have a top that can be taken off in order to use ALL of the product. I have 4 bottles I have used down to the last 25% & have had the same results. Therefore, there is an amount equal to an entire bottle wasted.

Posted by shml


Hi



i always buy the loreal red range. Now i sw u chaged the revita lift laser renew bottle cream ( day and night). This wendesday i washed my face and applied it (revitalift laser renew cream- red bottle range) and immediately i got a red rash along my cheek to my chin to my other cheeck, RED RASH. and it is the cream as i checked everything i did before eat, pills etc. Now its dry and still a rash ( bumpy) im not happy at all and i m using E 45 cream to sooth it. If there is anything else i can use let me know if anything else i must be concerned about from the cream as its caused a rash and an allergic reaction. i have the cream with me and my night cream as well. So u can fetch it from me or come and see my face. i want this sorted out as my face im not happy with whats occurred. I will never use it again , used it for a few years but the latest new of the same caused harm. Please contact me asap.



Please assist asap.



Product 1: Revitalift laser renew cream- red bottle range-(day cream) 28JD00

Product 2:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28J201

Product 3:Revitalift Dermo Expertice cream- blue bottle range-(night cream) 28H600





My name: Mrs Solitaire. Maherry-Lubbe

Add your review!

Posted by Anonymous


Regarding lipstick tube design.
Don't like logo on top of lipstick tube. Prefer the old design where nothing was on the top, and used that space as a mirror. Suggest putting the logo somewhere else.

Posted by Sandylil


Hi have a question, I know your company is giving out the Loreal clear and blond hair product!I know people are getting this and then turning around and post it for sale on yard sake site! I know there no way of you knowing of them doing this when they apply for free product! It just wrong people taking advantage if a free item Thanks Sandra

Posted by tazz


Good day
Trust you are well

I am from South Africa, cape town..i have a passion for beauty

For a year now ive been looking for that perfect matte red lipstick for my skin tone and have failed..ive tried mac,revlon,maybelline,yardley,ysl and many more...no lipstick gave me that confidence and image i wanted until i have tried loreal color riche jlo pure reds...

I get compliments all the time,ive been leading all my friends to wear a red lipstick that just adds happiness to us...

I am collecting all the pure reds colors made by loreal...

There is a pink,red matte for every woman, this lipstick really adds confidence in a woman, i recommend the exclusive loreal collection pure reds to all

It is by far the best beauty house for matte lipsticks after tried and tested by others for me

I love it

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800-322-2036

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