Los Angeles Times Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
POSITIVE Comments
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
- Submit your comment >>
-
I set a vacation hold on my Los Angeles Times subscription for two weeks in March and was surprised to learn that Los Angeles Times does not provide credit to my account for the two weeks they did deliver a newspaper. I was more surprised to learn that since March 2011 they have not credited any of my vacation holds. Their website does not warn you that when you schedule vacation hold delivery will stop but you will not get credit. E-billing and automatic payment made it easy for this to go unnoticed for so long.EDMCLEE 5/3/13 7:50PMOfficial company replyWe did change our vacation policy in 2011. This information was printed every day in the printed paper for over a year. I do apologize if you didn't see the notifications. Feel free to contact us at membershipservices@latimes.com with any questions.
Amber@LA Times 5/15/13 9:30AM
-
I have received the L.A. Times for several years. Today I take exception to your service policy. I did not receive my two (2) papers and called in my complaint. I spoke with Mia (Customer Service) who advised The papers would be delivered in 45 to 60 minutes. Two hours later I called again and was advised by Mia that I would receive my papers tomorrow. I would not receive my papers today, because it was beyond the allowed time for any delivery. I requested to speak to a supervisor. I waited on the phone for some twenty (20) minutes and nobody answered. I called again and spoke to Mia. Advised that I would write to the paper and make a complaint not against the carrier but, the pickup person and her (Mia) of customer service. Mia finally got me in touch with Amanda (supervisor) and I advised of my displeasure with the L.A.Times and their customer service. I am waiting to see if I cancel my subscriptions or if I remain a customer. This is unacceptable in every way. I finally did receive one (1) of the two (2) papers I am supposed to receive at 1:05pm. Is this acceptable by any business standards??? I accept the fact that a delivery person will make a mistake. I do not accept customer service and all supervisors making mistakes too. Incompetent in my opinion!!!!Bob 4/21/13 1:16PMOfficial company reply
Hi Bob,
No, that wasn't acceptable and I apologize that the carrier was not getting your paper to you. If you have an issue in the future please feel free to email us at membershipservices@latimes.com and we will jump on this right away.Amber@LA Times 5/15/13 9:28AM
-
The Times continues to demand vacation return dates when suspending home delivery. This only allows their representatives to forward vacation information to their criminal friends to burglarize the homes as has been done in the last 1-2 years to dozens of subscribers (according to the Times own publication).
Complaints regarding the refusal to end home delivery without a return date are met with first name phone calls so you cannot identify the person to their system when calling back.
The practice only supports criminal enterprises of home burglary and is unacceptable.dissastified reader 4/18/13 7:50AMOfficial company replyI'm sorry you feel frustrated by us requiring a return date. The situation you are referencing was the result of theft of our records for customers who had vacation packs-where their papers were held until the subscriber returned and then delivered. We have taken several steps, including the elimination of vacation packs, to ensure this cannot happen again.
Amber@LA Times 5/15/13 9:27AM
-
Why does the LA Times not credit for the time period and/or extend the subscription for the number of days of non-delivery that the newspaper has been put on a vacation hold? Out of a payment in advance for 8 weeks delivery recently we were on vacation for 3 of those weeks - thus, paying for 8 weeks but only receiving 5 weeks of newspapers. The LA Times "customer service" in the Phillipines informed me that they no longer credit vacation stops, and will not credit the 3 weeks. Something is not right here!Anonymous 4/15/13 1:04PMOfficial company reply
We changed our vacation policy back in 2011. If you are going on vacation for a long period of time then feel free to permanently stop your account. You can then call us upon your return and resume it. You will lose your digital access during that time since you won't be paying for service. Feel free to email us with any questions like this at membershipservices@latimes.com.
Amber@LA Times 5/15/13 9:26AM
-
I'm a print subscriber as well, and have been, basically, "forever." I'm not even sure why I'm adding my voice here other to to hope that if enough people are annoyed, a change may actually happen. The online edition has its advantages. And I realize that the print version is probably on its way to extinction. Still, eliminating the print TV listings, of all things to lose, is a really decision. Scrolling through a ridiculous online grid is hugely time-consuming. If the Times is going to eliminate one lousy page of user-friendly info, the weekly print TV listings are NOT the thing to lose. I've put up with the gradual cut-back on excellent reportage. The delivery person I've had for several years is just fantastic (thanks, Juan). But the losing these listings is getting pretty close to forcing a deal-break for continued subscription to this once-mighty newspaper. When I get a mo', I'll at least begin researching alternatives. How sad.CK 3/18/13 6:31AMOfficial company reply
We are sorry to hear that you are unhappy with the decision to remove the print TV lisiting.
Subscribers to the L.A. Times can contact customer service at 1800-252-9141 to discuss a complimentary subscription to TV Weekly which would be delivered on Sundays with their paper. I believe they are offering a courtesy subscription for a few months to help ease the transition. After that time our readers can purchase a full TV Weekly subscription or start using the online listings available at www.latimes.com/tv . The free, online Zap2It listings are highly customizable and print in a grid friendly format.Amber@LA Times 3/18/13 6:51AM
-
Oh boy. Looks like I am not alone.
Getting rid of the online TV easy to read grid (the .pdf file) and the small daily primetime tv schedule was the last straw for me. Called to cancel and was told I'd get the TV weekly free for 6 months.
I got it once but not today. And notice Sunday paper has a tiny grid, 4 inches by 8 inches, total, 8 to 11 pm only, and NO channel numbers. How useful is this? What brilliant decision by committee came up with that one?
Have emailed LATimes, but from what I'm reading sounds like they want all their print subscribers to ditch, which is what I will do.
And yes, poor grammer these days and only a few columnists left to read. They already fired most of their formerly-great staff.clem 3/17/13 5:55AMOfficial company replyHi Clem,
If you miss any part of your paper just call Membership Services at 1800-252-9141 for a replacement to be sent out. You can also use the free online listings at www.latimes.com/tvtimes. Those listings are able to be customized to exactly what you are looking for.Amber@LA Times 3/17/13 10:27AM
-
*** 10 Business Days and still no email or phone call response from the Los Angeles Times ***
I contacted the Los Angeles Times via email on Friday March 3rd, 2013 (3/1/2013 9:52) AM - as directed by Amber. The email contained a copy of my recent invoice (.pdf attachment) and a summary of the unauthorized charges.
I did recieve another invoice in the mail. And, I still have never recieved a newspaper.K2crew 3/14/13 12:15PMOfficial company replyI've advised customers to contact us at a few different email addresses, based on the issue, so I'm not sure which one you've used. Can you please resend your email to hotissue@latimes.com so that we can assist you? We've looked thoroughly and don't see any email that came in matching your description and would like to remedy this for you. I hope to hear from you soon.
Amber@LA Times 3/15/13 10:04AM
-
Last year our family attended The annual Los Angeles Times Festival of Books on April 22nd 2012. The event is now at USC Campus and the Seattle Times had some great offers for new Subscribers. We signed up for a 8 week Trial of the Sunday Edition for 15.92 and received the 2012 Los Angeles Area Entertainment book as (valued at $20.00 Costco). I specifically asked the LA Times Rep if the plan would auto-renew and was told No, Absolutely Not. I asked this question on two occasions as I did not sign-up on the way in to the event, the sign-up occurred on the way out.
The problem is, we did not receive a single delivery of the Los Angeles Times News Paper (any edition/any day of the week). I thought they just had a bad delivery issue (The Address on the first (Feb. 2013) statement is Perfect = Correct)
And, I/we didn't realize that the LA Times had auto-renewed the subscription until I lost my Credit Card in January 2013 and the Bank re-issued. The last charge was 12/04/2012 and I just received my first Statement (February 2013) from the Seattle Times requesting payment for the next 8-week cycle.
The Los Angeles Times is out of control and the ethics of the sales people, Liars....
Fk2crew 2/28/13 1:27PMOfficial company replyI'm sorry to hear that you had a negative experience with us. The sales rep should have explained to you about the policy of auto renewing subscriptions and that policy was reiterated on your receipt. If you can email us your information at hotissue@latimes.com then we'll be more than happy to take a look into your account. This will allow us to find out which sales rep handled your subscription and process any reversals we need to.
Amber@LA Times 2/28/13 2:53PM
-
Tried to get a person to subscribe to the Weekly TV Times. It said press 8 and every time I did, the robot said, Sorry i can't understand you!!!jeanshriver754 2/25/13 11:31AMOfficial company reply
I'm sorry you had trouble getting through on the phone at 1800-252-9141. Try emailing us. You can reach us at membershipservices@latimes.com.
Amber@LA Times 2/28/13 2:52PM
-
My mewspaper delivery person was consistenly delivering my paper late -- around 6:30 a.m. -- then it started being even later -- 6:45 a.m. so I called to complain. Now it's coming on time but they purposely put the paper at the bottom of my stairs - not on my porch like they've done for years -- so I have to go downstairs to get it. I guess that's their pay back for me asking them to do their job right (LA Times promises 6 a.m. delivery)! Not good business!unhappy customer 2/24/13 7:18AM
-
We were LA Times subscribers until early 2012 they changed their policy of no vacation stop credit. They offered $26 for 52 weeks Sunday only paper wanting us to stay with subscription, we declined it.
On November 28, 2012, I got a call from an agent, Joseph #293 (he called himself as) and was offered $1 per week for Sunday paper for 8 weeks. He promised AGAIN that when we placed a vacation stop, LA Times would honor that and would extend the time period. In addition, he offered $10 gift card which would be 4-6 weeks for the delivery.
I told Joseph that LA Times did not have the policy that allow the extend period for vacation stop any more and we have a plan out of town for Christmas for two weeks; however, Joseph insisted that since LA Times has lost many subscribers because of that policy so that policy was changed. He requested that we should give LA Times a try again.
Since we are retired seniors and we travel quite a lot, and Joseph insisted that LA Times would honor the vacation stop and extend the period while we were on vacation, we agreed to TRY AGAIN to re-subscribe the LA Times Sunday only paper. After we talked to Joseph, he transferred the phone to his supervisor to verify again the terms - (1) LA Times would extend the period while we are on vacation. (2) $10 gift card would be mailed to our house. (3) $1 a week Sunday only paper for 8 weeks.
I immediately also have requested a vacation stop with Joseph for our leave on late December and he said we could call 1800-88-times, it would be no problem. On the same day, my credit card was charged $8 for 8 weeks Sunday only papers.
On December 14, 2012, 2:55 p.m. I called LA Times for the vacation stop, the agent, Clarence #Z4261, stated that LA Times has NO policy for vacation stop extension. After several argument, I asked for the refund for the papers haven't delivered, then he said he would do us a favor to allow us to extend for 2-week vacation stop for cover the 12/23 and 12/30 papers.
In addition, up to today 2/16, I still haven't received the $10 gift card. On 1/25/13, I e-mailed to LA Times asking about the gift card, and the agent Z42604 said it was still being investigated.
On Feb 11, while I was waiting for the $10 gift card to arrive, I got a credit card company statement showing that LA Times charged me another $8. Immediately I filed the dispute with my credit card company for that charge.
Same day, I e-mailed Z42604 again explaining that I didn¡¦t want to re-subscribe their paper because the vacation stop credit is no longer available. Again, I was offered 2 weeks credit which extended the paid through date to 04/20/13. Now I understand LA Times has automatic renewed the subscription without my consent.
Knowing that I am not interested to renew the subscription, Z42604 told me that they would only refund $7.15 because they have delivered the 2/10 paper.
This is not acceptable to us because the newspaper was delivered without our consent and the paper was still in the newspaper plastic bag.
For we are now talking about the 85 cents difference. However, I should not billed for the newspaper I didn¡¦t ask for and I¡¦ve asked them to take it back.
I e-mailed LA Times about not honor that AGAIN or other reason? I'm really upset about your agents made all those promises and never fulfilled. I'm STLL WAITING FOR THE $10 GIFT CARD that you promised!!Anonymous 2/16/13 7:31PMOfficial company replyHi Win,
I saw that you posted this same comment on our Yelp page and I responded to you there. If you'll send me a private Yelp message then I'll be happy to assist you.Amber@LA Times 2/18/13 8:27AM
-
As a reader of the Times for over three decades, I have watched it decline precipitously virtually every week. Full of embarrassing grammatical and typographical mistakes and pretentious misusage (e.g., "existential" recurs doggedly misused in the Arts section)--and with newsstories that constantly omit central details for clarity--it has become an embarrassment to the city and to a newspaper that was once one of the great ones in the country and is now one that is, at best, a parody of what it once was. It is now omitting even basic reader services--like the pending omission of televion schedules. With saddened heart, I will be camcelling my subscription, not to the great newspaper I grew up with but to the sad remains of it.A Saddened Reader 2/12/13 5:53PMOfficial company reply
We are sorry to hear that you are unhappy with the decision to remove the print TV lisiting.
Subscribers to the L.A. Times can contact customer service at 1800-252-9141 to discuss a complimentary subscription to TV Weekly which would be delivered on Sundays with their paper. I believe they are offering a courtesy subscription for a few months to help ease the transition. After that time our readers can purchase a full TV Weekly subscription or start using the online listings available at www.latimes.com/tv . The free, online Zap2It listings are highly customizable and print in a grid friendly format.
Amber@LA Times 2/18/13 8:27AM
-
I did not receive my newspaper yesterday (1/27/13). I logged into my LA Times online account & reported the issue & requested the paper be redelivered within the next 90 minutes. 2 hours later (10:10 am) there is still no paper. This time I call the LA Times & went through the automated redelivery system. Again, I'm quoted 90 minutes until redelivery. Another 2 hours later (a little after 12 noon at this point) there IS STILL NO PAPER! I call & speak to a live person (via India) & am told that the Sunday paper will be delivered the following morning (Monday 1/28/13.) Guess what, 8 am Monday morning...NO PAPER! What is going on? I am LIVID! I have been a customer of the LA Times for over 20 years but this was enough. If I can't get the Sunday paper delivered I'm just going to cancel.troublerx1 1/28/13 9:01AMOfficial company reply
Feel free to contact our VIP team, as noted in the replies to other customers below, by emailing hotissue@latimes.com. We can then contact your distributor directly to ensure you get that paper redelivered.
Amber@LA Times 2/4/13 7:49AM
-
The LA Times hsa the worst customer service. If you talk to a costomer service or a manager they have no answers. Also they call and leave messages, when you call back they have no inf on it. I see why people are not ordering the paper anymore.Benny 1/21/13 1:05PMOfficial company reply
Hi Benny,
If you can send your account details to our VIP team at hotissue@latimes.com then we will ensure all of your questions are answered. I'm sorry for the experience you had thus far. That is not the type of customer service we strive to provide and we'd love to show you the type of treatment we expect all of our subscribers to receive. I do hope you'll email us and give us this chance.Amber@LA Times 1/28/13 9:00AM
-
Can't login to digital edition on my IPad out of the blue,no problem with the laptop but no one is available to talk to you after 6:00 pm and before 6:00 am and the email reply from customer service says someon will repond within 24 hours....that sucks!!Anonymous 1/9/13 10:56PM
-
I called the number on my statement yesterday to further explain to me why I paid for six month(until 1/26/2013 but was told I have an increased in my monthly subscription and the statement showing the due date by Jan 8,2013. The statement was very confusing. Why my payment until Jan 26,2013 was voided and giving me a credit since there is a change in the monthly charges. I spoke to the lady and asked her to give the total amount for the whole year with the new monthly payments. She gave me a total of $207.00 and after I told her I will pay my subscription for the whole thru E-bill from my checking account this Jan 27,2013, she said Oh i made a mistakes and It should be $209.00. I then request her to give me a new statement and need to talk to her supervisor but I waited too long and had to hang up since my husband is calling me. I then ask why my paper delivery guys was not calling me since I left a message on Dec. 26,2013 at the same 800# to have him call me(left my cellphone) for his Christmas gift. She said the message was delivered but until now I have not received the call. Please use a call center that are kind and ready to help.Anonymous 1/6/13 5:49PMOfficial company reply
I'm sorry to hear you had trouble getting your bill explained by that customer service representative. If you can send your account details to hotissue@latimes.com then our VIP team will take a look and get in touch with you to go over any questions you have.
In regards to calling the carrier, we ask that you contact us to send messages to the carrier and not call the carrier directly. Having us contact the carrier on your behalf ensures we have a record of contacting them and that the correct person is reached.
Hope to hear from you soon.Amber@LA Times 1/7/13 8:32AM
-
if you want customer service dont talk to alex a supervision. LA Times dont care about customer service. You call them and you talk to a outsourse company where they dont know where LA or California located. You get what you pay for. After talking to a supervision alex about something that was not delivery as promise. 2 days later they say it not in the area code so we can get a copy to you. I ask for a circulation manager to call me and she say they cant guraranted for a phone call back. The buttom line LA Times dont care about customer service. The do care about the mangerment to get bonus and more money.the worst newpaper 1/1/13 11:58AMOfficial company reply
If you can send your account details to our VIP team at hotissue@latimes.com then we will ensure all of your questions are answered. I'm sorry for the experience you had with that particular representative. That is not the type of customer service we strive to provide and we'd love to show you the type of treatment we expect all of our subscribers to receive. I do hope you'll email us and give us this chance.
Amber@LA Times 1/7/13 8:34AM
-
We did not receive the Rose Parade insert in our paper, this special section was promoted on the news on different channels, and we looked forward to using it, as Mom likes to follow the parade and would check off the floats when they pass.
The inserts are what Mom enjoys most about receiving the paper as a hard copy.
We would love to receive this section… . . . !
We did ask for a paper with inserts and were promptly delivered a replacement paper but still NO special Rose Parade insert :-(Kre8ful 12/31/12 11:40AMOfficial company replyPlease contact our VIP customer service team and they can send you a copy if you'd still like. You can reach them at hotissue@latimes.com.
Amber@LA Times 1/7/13 8:36AM
-
Today I get a bill saying Thank you for subscribing to the LA Times. I canceled my subscription in August.
How can they do that?xLATime 12/29/12 4:32PMOfficial company replyPlease contact us at 1-800-252-9141 We can check your account to ensure that the subscription is cancelled.
If you didn't order a renewal then we will close the account and ensure there is no balance due.Amber@LA Times 12/31/12 9:15AM
-
Hello, I am not a complainer in general, but I did want to advise that today is the second time in 5 days I have received a newspaper that was unreadable because it wasnt covered in plastic and was rained upon. It also happened on 12/26. On that date, my 12/25 paper was finally delivered and unreadable becuase it was raining when it was delivered. The 12/26 paper was ok because it was covered in plastic. I dont need a refund or anything, but just wanted you to be aware of this. Thanksshari 12/29/12 4:16PMOfficial company reply
Hi Shari,
If you receive a wet paper, or don't receive a paper at all, please contact us. You can call us at 1-800-252-9141, email us at membershipservices@latimes.com or go online and report the delivery error at myaccount2.latimes.com. IF you notify us then we can redeliver a dry paper to you and speak to the carrier to ensure your paper is bagged.Amber@LA Times 12/31/12 9:17AM
-
I didnt know these many paper arent getting delivered according to the blogs these people at the l a times will soon enough find themselfs out of a job soon when some asian grp buys it and make it to a tiolet paper company that it is....nothing be broken promises like "you'll get the paper in 90 mins"
what a bunch of happy horse s#it
oscar castillothe big o 12/29/12 2:15PMOfficial company replyHi Oscar,
These few delivery issues are isolated incidents. Once we are made aware of a problem we take swift action to ensure it is corrected and no further issues present themselves. If you have any questions at all, feel free to email me at hotissue@latimes.com.Amber@LA Times 12/31/12 9:18AM
-
Kinda a Mind Blower11 - -
I've been a subscriber for 16 years and decided to cancel because I received the information provided on-line. I contacted the Times 10 months ago and was told that my subscription is cancelled but that I had to remain on the program until my one year pre-paid subscription ran uot in Novemebr. Okay, I said, that's fine.
In late December I receive and auto-billing for $52 on my AMEX.
I called the subscription off ice, and after talking to three people in three different countries, I was told that I needed to notify them in writing to cancel an auto renewal.
Talked for a long, long time and finally gave up and cancelled the $52 chanrge thru AMEX.
Those guys are really, really bad news.
SteveSellnell 12/24/12 12:33PMOfficial company replyHi Steve,
It seems there was some miscommunication here and I'd love to assist you with this. We require cancellations by phone, not in writing. Auto Renewals can be cancelled with customer service or online at myaccount2.latimes.com. If you'd like to email me your account information, hotissue@latimes.com subj: AMBER, then I'll be happy to take a look at your account. I can listen to the calls of the representatives you spoke to and ensure this type of thing does not happen again and that your account is properly cancelled.Amber@LA Times 12/31/12 9:21AM
-
I am a subscriber to the subscriber to the Sunday L.A. Times. I did not receive my L.A. Times last Sunday, Dec. 16th, 2012. My delivery address
If you would like to discuss this, my phone is
Julia ChuNot Applicable 12/22/12 11:43PMOfficial company replyHi Julia-
If you didn't receive a paper then please call 1-800-252-9141 or just go online at myaccount2.latimes.com, sign into your account and report the delivery error there. Thanks!Amber@LA Times 12/23/12 3:49PM
-
I have not received my paper for 2 weeks. I’ve tried reporting missing delivery via automated system, online, and speaking to 4 agents to redeliver my paper. However, none of them worked and all I have got was: Oh we are extremely sorry and I will escalate to the upper management and expedite this request. Yet, I still have not received my newspaper. Emailed Amber as she has suggested but no response yet... Really frustrated.. PLEASE HELPevc 12/3/12 6:02PMOfficial company reply
Hi EVC,
I am not showing any email from anyone here recently. Can you please resend? Email to hotissue@latimes.com and subject line 'AMBER'. I'll be on the lookout for it!Amber@LA Times 12/10/12 8:19AM
-
Does LAT HAVE to outsource Customer Service (and probably much more)? The lady who answered my call (to change the delivery address) had an accent--possibly Indian--I had to struggle to understand. Are there not enough unemployed in the U.S. the LAT can hire? If San Diego's newspaper wasn't so awful, I'd cancel my LAT subscription because of the outsourcing.zammer8 11/27/12 12:15PM
- Submit your comment >>
-
This paper is superb, as is my deliveryperson. Couldn't be happier and hope emergence from bankruptcy doesn't negatively affect the quality.equipoise 1/7/13 1:05PM
-
I was approached at a Starbucks on my way to school by a girl, she gave me some story about helping her with a program and that she was offering a special trial for the Times newspaper.. Im a college student so i dont have much money but this chick was "cute" so I was sold. I gave her the last of my money and she signed me up. I had no delivery issues and most days i would walk past the paper on my way out. My dad seemed to like it. I also received a notice that looked like a bill.. I called the number and i had to double check it, since it sounded like I called another country. I told them that i wanted to stop my special trial and that i only signed up because the girl was "cute" and i wanted to help her out.. I repeated that a few more times and it was done! Its been a few weeks since i stopped it and i havent received any other papers.. But if i run into that girl again i will be happy to give her whatever money i have and live off of Top Ramen!AsiansensationET 11/27/12 1:11PM
-
I purchased an LA Times subscription a few weeks ago on campus from a student. The student told me that it is basically free because all I have to do is pay $20 for the delivery. The only issue is that the student was trying to sell me on the Sunday Coupons when all I needed the paper for was for my Poli Sci class. Overall I am happy with the service and loved how all I had to do is pay for shipping and get the paper for free!
The only thing I am scared of is that a lot of my classmates are telling me that when they try to cancel the LA Times cancels their order but keeps sending them the paper and then sends them a bill a few months later. I hope that doesn't happen to me since I don't want to pay for it.csungirl25 11/22/12 8:26PM -
Customer service representatives of latimes are very friendly and patience however, the website and the service of delivery sucks...Gage 7/1/12 10:51AM
-
After reading these reviews I didn't have much hope. I decided not to wait for a live operator and go w/ the automated "missing paper" prompt. I entered my info and, voila... less than 1 hour later my paper was sitting in my driveway. it worked for me, good luck!
holly oHollyO 12/11/11 9:51AMOfficial company replyHi Holly-
I'm happy to hear that you had a great experience. Please let me know if you ever need anything.
Amber@LA Times 12/13/11 11:55AM
-
The automated customer service generally works very well. Our paper always arrives by early morning.Occasionally our paper is wet by the time we go out to pick it up, but if we call the automated phone system in time a new paper is dispatched within a couple of hours. We have used the online vacation hold request effectively. I think people who have complaints are more likely to post them that people who are satisfied with the service.Anonymous 9/7/11 8:42PM
-
We have been loyal Los Angeles Times readers for years. I receive my paper before 5 am every morning. The service is great. Love the Spots page, editorials and Steve Lopez.
Keep up the good work. I read the paper before work and can discuss news events with confidence.Anonymous 8/25/11 5:41PM -
In short, it's quite a surprise that their customer services are very good.
It seems that in general, calls from them haven't left positive impressions on me. I had a similar situation to some of the complaints listed at this site. I put on vacation hold for quite a while and recently got billed for those papers. I called a couple of days ago and was surprised and happy that it went very smoothly. The wait is less than a minute. Jane (I think that is her name) explained to me that they changed their policy to not credit those papers while my vacation hold was in effect, and credited back those charges and now I have some credit in my account. And I went along to cancel my subscription without hassle. She thanked me politely in the end. That's quite a nice experience.
In conclusion, it appears that those that call us weren't so great, but those we call have been very nice.Fair Paul 8/21/11 2:16PM -
Thank you to Amber who posted an employee comment here with an email address to address complaints to.
They were so quick in resolving my issue and explaining my bill to me. I got a response right away. Really fantastic customer service!Betty 11/23/10 2:42PM -
Just a moment ago, I called customer service of the Times, people overseas, they are so considerate that they would really help you out.FU 8/23/10 5:52PM
-
I just called to withhold home delivery while out of town...the services was great : prompt response..& job done painless and easy..
Thank you so much, we greatly appreciate your kind care.
FFFF 7/23/10 11:42AM
- Submit your comment >>
-
I would like to apologize to all of our valued readers who have had a negative experience. We strive to provide excellent customer service at all times and it is unacceptable that you were not provided with that level of customer service.
I have read through all of the comments on this site and all of these are incidents that are easily resolved. If you would like to give us a chance to solve any issues you are experiencing, I invite you to please send us an email at myaccount@latimes.com.
I hope you will give us a chance to address your issue or concern and demonstrate the level of customer service we strive for every day. After all, there is no "us" without you.
Amber 11/12/10 9:37AM
-
Actually, I once worked as a Customer Rep in the LATIMES and I agree that the system is very poor. You know what we do in the Center? We process your complaints using the computer and supposedly, the message will be forwarded to your carriers. But it seems that the system we use is not working because the messages were not being forwarded to you carriers. No wonder why there are no redeliveries. I agree with you americans that the LA TIMES has a real big problem. That's why I already resigned in the Call Center because I get irate and frustrated callers who keeps on cursing me but in fact we're just trying to help you out. San Diego delivery sucks because of new Distributor. Vacation Hold but not being held. Goodness! I came from the Philippines and I'm telling you that the Customer Service is being outsourced here. But don't worry guys, I already resigned because the system of the Los Angeles Times is poor!
Wahii 10/24/10 2:54AM
| Share With Others |
|
|
| Awards |
 We are proud to recognize the companies providing the best customer service each year within their industry. |
| Comparisons |
| Check out these popular comparisons of Los Angeles Times customer service versus other companies: |
| Company Replies |
| Authorized representatives of Los Angeles Times can sign up to reply to any of the comments found on this page. |
| Contact Information |
|
Subscriber Services 800-252-9141 Los Angeles Times customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|
| Corporate Office |
|
Locate the Los Angeles Times corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
|
| Company News |
|
Aerospace Corp. Eyes Bigger Commercial Role [Los Angeles Times] According to the Los Angeles Times, the Aerospace Corp., the federally funded research and development center that provides technical support to Pentagon ... Report: Banks aren't complying with mortgage settlement terms ... California Reinvestment Coalition, also found that providers of mortgage customer service are violating consumer-protection provisions in the California Homeowner Bill of Rights, the package of foreclosure-prevention laws sponsored last year by ... Los Angeles Times Michael Hiltzik column: Corporate power grabs on the ... PG&E's reputation for customer service and its compliance record on regulatory directives are unremittingly foul -- so much so that the Public Utilities ... |
