Los Angeles Times Customer Service Complaints - page 2

No paper today
Tried to call several times but could not get Thur.

There was no paper delivered today and after requesting a replacement - which never came. I called and was on hold for about 30 minutes. The customer service is horrible, and it is growing worse over time.

No paper today, called several times to report the issue. Was placed on hold for more than 30 minutes. Gave up and hung up. NONEXISTENT customer support.

6/16/21 no paper again today, this happens often. And the phone didn't even work today, I called many times and it wouldn't even ring later in the afternoon I called and was hell on hold for 45 minutes I finally hung up... I'm just disgusted.. If it were up to me I would cancel, but my 90-year-old husband looks forward to his paper every morning... This morning as in many others he has been disappointed

I have not received my new paper today Wed 6/16/21 and when I call no one answer the phone, what's going on?

No paper today and no response to my 4 telephone messages except we will not be able to deliver today

Bad customer service

I did not receive my la times paper TODAY JUNE 16. 2021

I haven't received my paper! I can't get a human to report it.

I have spoken to 2 persons and cannot understand what they are saying.
I have taken the LA Times for many years. I am 93 and can no longer read
the small print in the paper newspaper. I read the enewspaper every day and want to keep
reading it. I cannot figure out how to do this since I cannot interpret foreign accents with my
por hearing.
I will happily pay for my enewspaper as I have done with the paper version for many years.
I do not want my paper newspaper thrown at my house at 5200 #174. Irvine 92620 anymore.
The house is empty as I am in a senior residence. i will contact your office every day until
I can figure out what todo--email is fine with me. Thank you.

Hello;
Many complaints re late delivery have not been successful.

i m only getting 1 to 2 papers a week of my allotted 4 (thurs-sun) for weeks. I ve called to try and figure out what the problem is but they wont let you communicate with delivery person. They say I will be credited but on their site it says failed next to credit request and I have no way of seeing if my account was credited or not. I asked them to tell the driver to contact me or to throw the paper into my yard. Either they never gave the message or the delivery guy/girl doesnt read the directions as there as been no change. So frustrating.

I signed up some time back for an LA TIMES subscription. I gave a credit card. In January 2021, when I asked my subscription to be canceled, I learned that my credit card did not work since October 2020, and that LA TIMES had simply begun to rack up a bill for me at whatever rate the wanted to use, WITHOUT NOTIFYING ME. Their subscription office had a billing address from the credit card that was replaced, but they never sent an invitation to resubscribe with a different credit card. They had my email, which they STILL SEND THE DAILY PAPER LINK, but never a note from the subscription office about this problem. I called again today to ask that the newspaper not be sent to my inbox, but they said I needed to pay all the months this unwanted newspaper was sent without my agreement to have a subscription paid for by other means. This is an unprofessional business practice, and I do not owe them this money since they are the ones using me, not serving me.

I have been paying for the LA Times via deductions from my bank account. I had signed up for on-line services. I am NOT receiving your paper. Please look into the issue and let me know if it can be fixed

Unfortunately, many of the comments already here reflect my own experience with delivery issues. I've had repeated periods of "start and stop," meaning the paper will come for several days in a row...and then it won't. As if my subscription has been cancelled, or the person delivering has decided it's just too much trouble to get me a paper. Yes, I've called the now entirely automated subscription problem number here, but it doesn't seem to make much difference and I seldom get a "make up" paper. After having been a subscriber for over 60(sixty!)years, I'm about ready to pull the plug on home delivery and cancel my subscription even online. And that's a shame, it truly is...

Fourth week in a row, Sunday paper has not been delivered.
Service used to be like clockwork.

Now there is terrible customer service and no way to reach a live person. I place an on-line request for replacement and as of Monday, still no paper.

3rd week in a row that Sunday paper is not delivered.
No phone customer service due to covid. Terrible customer service.

I'm being charged for a paper I have never received. This is a fraud.

Person that deliver newspaper had fail to bring it like 3 Sunday's , we have called
And they said someone will come and bring newspaper and never did !! Plus very often newspaper come without manufacturers coupons ! Delivery persons they sell them !! And doing fraud

Every since it was taken over by the new company it is the worst customer service I have ever seen. I have made multiple complaints about my paper coming late nothing has happened I am going to cancel it how unfortunate.

Paper was delivered this morning inside two plastic bags filled with rainwater. Contacted customer service via the LA Time online help system and requested another paper be delivered. NEVER got it! WOW - this business needs a lot of help if they can't even deliver on a service as basic as this. Would rate this customer service as less than zero.

Not only do i not get my paper delivered but even after i call i still do not get it delivered then i call to get a credit on the paper thjat i did not get and i am told they cannot process my credit!!! I only get my paper Saturdays and Sundays and every weekend there is an issue with the delivery and when you call you get to speak to someone in the Philippines! You request a local number because obviously the many complaints that i have filed regarding the delivery service to my address goes on deaf ears or there is a language barrier. Hard to believe the paper is printed here in Los Angeles and i have to deal with someone in the Philippines! Is there any wonder that the L.A. Times is loosing subscribers! I called and now I am having trouble cancelling my subscription so very frustrating. Does anyone have a local number I could call and complain to?

Act #.....3963
Encino, CA 91316

In all the years I've subscribed to Sunday-only weekend service I've kept all EIGHT paper mailing the LA Times have sent me increasing my subscription amount on the usual "Do not Pay" mailing we've always received. However this is done without addressing, announcing, or making obvious that my bill is not only going UP but in a couple of days from when I receive it, will be paid via my EZPay preference - optioned for when my fee was substantially less.

All eight times I've received this in the mail I call The LA Times to cancel and quickly they have explanations for why and truly, I get it. Yet because I am not able to financially negotiate and can still ONLY subscribe to the financial obligation at the Sunday Delivery price we last agreed upon.

Regardless of the reason for the increase, I do not care for the way you alert your subscribers, adding nothing different other then stating payment amount and TELLING us it will be deducted. There is no "NEW AMOUNT" and no increase alert. Why not add in RED type "Changes Made to your acct"? It could be inside and above your LOS ANGELES TIME lettering in the upper right corner- OR by fully being upfront and placing it on the outside so we know "changes have occurred"? Obviously alerting us risks subscribers cancelling. I get it. But honesty and integrity maintains subscribers and I expect more from The LA Times.

You have an automated telephone service so we can access our account but with no way to "cancel service" yet we can "hold" or suspend our service. You have a website which can access our accounts that fails to let the subscriber cancel. Frankly, I've never tried another approach so until this latest increase I've always rang you. Now that daytime hours are harder for me I suppose I never imagined the LA Times would actually be as obvious about making it difficult TO cancel or alter your subscription. That is purely based off of what I thought an "LA Times" would DO.

I would LOVE to continue to get JUST my Sunday paper delivered but if the price is only going to increase and increase for 4 papers a month I have issue. I continue delivery partially because I'm nostalgic and I honor the feel and ceremony of holding a newspaper in my hands. But as this repeatedly continues I sadly can't afford it.

I say this every single time you raise my bill and each time, rather then loose another delivery subscription due to technology as well, the representative brings my subscription BACK down to what I signed up. This is why I am still able to be here today with you.

If every time you raise the rates I'm not consciously alerted to the change and why, then every year you do this sweep it makes my nostalgia, stupidity. I actually may have to consider reading the news on my iPad. And no, I do not want to switch to an online subscription instead.

I want to skip this dance we do every year LA TIMES so I'm trying to communicate in a different way this time instead.

I imagine many others feel the same and the stats are right... people usually don't follow through or write or cancel by calling but you are THE LA TIMES! Or are you.

Look in my file and then look at your latest increase to $48.40. Are we really at this bypass, AGAIN?

So you tell me LA Times -
lower my bill again back to what I signed up for; call it "the grandfather subscription" - and if the next increase is ONE dollar or less AND you'll initiate and create an obvious alert for your mailing on price changes - I'd love to keep my subscription.

If it is over $1 from what We had agreed to pay over and over again every year OR you are not going to add an obvious alert on your mailings when a price increase and change is occurring, so no one else suffers either - Please cancel my subscription immediately and do NOT charge my credit card on file on Feb 23, 2019.

I await the LA Times response in full.

Thank you,
Katrina Stewart

cc/

We have lived in our home in Irvine, CA for 40 years and have taken the LA Times for the entire time. Unfortunately for the past 3 weeks we have not received a paper and have had to call to get a paper delivered. We would like to receive the paper as early as possible but now we do NOT get one delivered in a timely manner.

I haven't received a paper in over a week. I need to know if this is going to continue, or should I cancel my subscription? Please advise me .