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Lowe's

Customer Service Ratings and Comments

Lowe's is ranked #41 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 70.57 out of a possible 200. This score rates Lowe's customer service and customer support as Disappointing.

NEGATIVE Comments

80 Negative Comments out of 112 Total Comments is 71.43%.

POSITIVE Comments

32 Positive Comments out of 112 Total Comments is 28.57%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • In the past we have had TERRIBLE service at Lowe's. My husband bought a weed eater within 5 days it broke so we went back to trade it in and got another one, that again broke in less than a week. He also bought a leaf blower that lasted him for no more than a month. When we were buying it we were going to buy extra warranty on it and the cashier insisted it was a bad idea because it already had 2 years of warranty with the purchase of the product. neat less to say it broke down, after going to get it replaced we were told that the warranty offered did not covered the problem.(seriously ???).This store on Airline Drive in Bossier city Louisiana is the worst. it has the most rude and sarcastic manager named Joey! All the ads say it gives 90 day guaranteed on their products..well apparently not on there garden. which is not specified ANYWHERE in the store. There is post also saying they make it easier on people that they offer service in Spanish....not one soul in the store spoke Spanish!! We asked for an estimate on a fence project my husband and were going to do on the first week of June til this day we are waiting for the call back. Conclusion we will NEVER EVER buy ANYTHING at lowe's.


    p.s MY LOWES CARD HAS BEEN THROWN IN THE GARBAGE INTO LITTLE PIECES BC WE NEVER RECEIVED A BILL. AND HAD MY FIRST PAYMENT IN LATE!

    discriminated latina 8/30/10 2:57PM

  • We bought a GE profile refrigerator at Lowes 2 years ago. It has had to be repaired 4 times, since then. Four times in 2 years, we have had spoiled food, water all over the floor, and an average of a week without a refrigerator. In researching it I find that GE has had something like 2 recalls on their refrigerators, so I shouldn’t be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First they delivered a refrigerator that didn’t work, had cut wires inside, and had stains on the shelves. The repairman said “Oh yes, this is the refrigerator that those other people sent back”. We returned it. Then they delivered our current refrigerator, which of course has died 4 times. The good news is that we bought the service plan, which includes a “lemon law”. The bad news is that lemon law doesn’t seem to mean anything, in reality.

    Unhappy Lowes Customer 8/27/10 4:52PM

  • I have been a Lowes customer and credit card holder for several years.
    Lately within the last year I have bought properties for investment and yes I have been using Lowes to the tune of several thousands of dollars.
    I especially loved it that they gave me a discount for being a veteran.
    I know just about every person in the store as I manage a conveneince and fastfood store a block away and most of them frequent my store.
    I do not have a veteran ID card instead I use my DD214 which clearly states I am a Viet Nam veteran with several citations.Recently I went in to purchase
    merchandise and when I went to the register to pay I told the cashier I was a veteran.She asked for proof and I told her my proof was in my vehicle.At that time your sales associate Denise came by who knows me and knows I am a veteran instead of vouching for me she told me policy requires me to show proof and that I would have to go and get my proof.She knew me and still did this to me.I asked to speak to the manager in charge which was a mistake as he was so rude that I told them to keep the $150.00 weedeater and that I would go to Home Depot in which I did and got a veterans discount with no hassle.
    The assistant managers name is Harold.
    I recently started another remodel project and decided to give them another chance BIG MISTAKE not only did I get but another assistant named Jason told me policy states that a DD214 is not sufficient ID thats bull as not all veterans have IDs.I told him that a DD214 and a drivers license should be sufficient.
    Once again went to Home Depot.
    This time I am going to Lowes and pay my final bill and have the manager Dennis cancel my Lowes card and I will never set foot in that store unless its to return something that I have purchased in the Rim store in San Antonio Texas.
    I never intend to spend another penny in your Kerrville Texas store.
    Home Depot is loving this.
    Kerrville Texas 78028
    Feel free to contact me if you care

    Jerry 8/21/10 9:29AM

  • I just got off the phone with a customer service agent named "Cindy" she was mean, unprofessional and could care less how to help me. If I were you, I would think twice about using lowes credit cards. I just signed up and for some reason never received my bill. It wasn't due yet but she did nothing to help me. I had to get online on how to pay it before it was late.

    Lam 8/19/10 1:24PM

  • I recently visited your store on 28th street
    in Grand Rapids, MI and had to ask three
    employess in three different departments were I might find a gasket I am a former
    manager and understand how difficult it is to find good help but cannot understand why the first two employees seemed clueless and acted like I was waisting there time and I finally found a third employee who apologized and was very helpful.

    Anonymous 8/10/10 11:11AM

  • In general I have found the staff at my Oneonta, NY store to be very good. However, an incident regarding secutity has left me nervous about going back to that store. A few days ago, I picked up a bottle of brass polish and then went and got a lamp shade. In the process I left the polish on a lamp shade shelve. I forgot it and checked out with the lamp shade. An obvious securty man watching me suspiciously. I didn't realize why until I got home. I have been a good customer for some time, and I think I have a right to expect a little customer service (a reminder that I was forgetting something) rather than someone ready to arrest me. Customers should at least be able to expect a presumption of innocense rather than of guilt. This is one of the problems with the big box stores where no matter how often you shop there you are still just an anonymous potential criminal. This is scary.

    criminal suspicion of customer 8/7/10 8:40AM

  • My name is George Clark and I am a relatively new shopper at Lowe's Home Improvement but will never shop at a Lowe's again for the rest of my life. On top of that, I'm going to tell everyone I know and even strangers to shop Home Depot instead of Lowe's. I had the worst shopping experience of my life at the Lowe's in Warrington, PA. I got the rudest service from a small-minded, ignorant, and arrogant manager. His name is Bob Gargan and he acted so beligerantly and condescending towards me and made me feel lower than pond scum. I needed help with a propane gas grills. I was buying a brand new propane tank in the aisle and said it felt light and that there was no gas inside. I thought it was empty. He said "Duh, you don't seem to know what you are doing" and laughed in my face. He made me feel small and humiliated me in front of other customers. This was extremely unprofessional and I have never received service like this in my entire life. He is a very small and arrogant manager. Right from the beginning, he was a jerk in his demeanor and attitude. He thought he was being helpful in his own twisted little mind. I spoke to a few other employees at that store, and all of them told me that he is hated by all of the employees in that Warrington store. I personally witnessed him a few minutes later, after he was so rude to me, act very condescending to an employee and almost made a young lady cry. I could tell she was very traumatized by the episode. I approached this young woman and she told me that he has had numerous employee and customer complaints about him on record with Lowe's corporate. I truly feel sorry for all the customers and employees at that Warrington store that have to put up with a jerk like that. I promise I will never, ever shop at a Lowe's again for the rest of my life and will try to convert everyone I know to shop at Home Depot, where one employee told me that he got fired for assaulting and punching another coworker. NICE!!!!! I didn't think Lowe's would hire a Depot "reject" like that. It's an atrocity that this man was ever hired by Lowe's in the first place. I will not be satisfied until this man gets terminated and will make this my life's mission to ensure that this happens. If not, I will go to the Better Business Bureau and report this Bob Gargan. Who does he think he is? Even the CEO of Lowe's would never act in this manner. He's a little man who relishes power and control but is really a little moron! If I don't get this satisfaction, I will also go to the local news media...eg. Fox News, Action News, etc. which would be very bad for publicity especially in these trying and hard economic times!

    geoclark40 8/6/10 1:46PM

  • Customer service is awful. Do not buy big ticket items here.

    Anonymous 7/22/10 6:58PM

  • COMPLAINT ACTIVITY REPORT Case # 409329 BBB of Southern Piedmont, Inc.

    Consumer Info: Stough, Norris Business Info: Lowe's Home Centers, Inc.
    10519 Yorkford Dr 1100 Chancellor Park Dr
    Dallas, TX 75238-2246 Charlotte, NC 28213-8135
    214 340-8119 214 340-8119 336 658-4000


    Location Involved: (Same as above)

    Consumer's Original Complaint :
    Company employees refuse to respond to my claim under the labor and materials warranty of my carpeting.
    The carpet was improperly installed from day one. I attempted to get a representative from Lowe's to come to my home during the installation to see the imperfections. The declined repeatedly saying they were too busy. Over two weeks later a representative did come and he agreed the carpet had not been installed properly - the seems were showing, the pattern was laid in different directions at the seams and the installers used three different types of pad leaving the carpet at three levels. I told him I was concerend about future resale value. The representative sent me an email confirmation stating the carpet and labor were guaranteed for 10 years from the date of install in 2002. Now, when I have the house for sale and potential buyers are pointing out the defects during showings the company representatives have not responded to my three requests for replacement under the warranty. I have been to the store where it was purchased and referred to one individual who never called me back. I called on June 19th and spoke with the manager on duty, Scott, who told me he would have the appropriate individual call me back today, June 21. It is now after 5 p.m. and no one has called. I do not have time to get jerked around by these guys while I potentially loose out on the sale of my home because of this warranty issue

    Consumer's Desired Resolution:
    I want the carpet completely replaced. Since I purchased three rooms and two bathrooms of matching carpet I want it all to match in the future and so all of it needs to be replaced.

    BBB Processing

    06/21/2010 web BBB Case Received by BBB
    06/22/2010 HPT BBB Case Reviewed by BBB - Member
    06/22/2010 Otto EMAIL Send Acknowledgement to Consumer
    06/22/2010 Otto EMAIL Notify Business of Dispute - Member
    06/28/2010 WEB BBB RECEIVE BUSINESS RESPONSE : June 28, 2010
    BBB of North Carolina
    Attn: Hilda T. Cohen
    13860 Ballantyne Corporate Place
    Suite 225
    Charlotte, NC 29277
    Name: Norris Stough
    RE: Case # 409329
    Dear Hilda Cohen:
    Thank you for giving Lowe's an opportunity to respond to your letter. We are extremely proud of our customer service, however; we are eager to hear customer feedback so we can identify opportunities to improve our service and customer satisfaction.
    On June 25, 2010, Norris Stough informed our office a representative from the carpet manufacturer is visiting his home to inspect the carpet. Lowe's considers this case pending and will respond to your office within 30 days.
    If Lowe's can be of further assistance, please do not hesitate to call 1-866-284-8989 or email execustservice@lowes.com. You may also contact us by mailing your correspondence to P.O. Box 1111, Mail Code CON8, North Wilkesboro, North Carolina 28659.
    Thank you,
    Tracy
    Lowe's Executive Support
    06/28/2010 HTC EMAIL Forward Business response to Consumer
    06/29/2010 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
    The company has offered to schedule an appointment for a Lowe's representative and a manufacturer's representative to inspect the carpet. However, no inspection has yet occurred. Whether or not the company will do anything other than make this response to the BBB is yet unknown.
    06/29/2010 HTC EMAIL Forward Consumer Rebuttal to Business
    07/07/2010 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : July 07, 2010
    BBB of North Carolina
    Attn: Hilda T. Cohen
    13860 Balentine Corporate Place
    Suite 225
    Charlotte, NC 29277
    Name: Norris Sough
    RE: Case # 409329
    Dear Hilda Cohen:
    Thank you for giving Lowe’s an opportunity to respond to your letter. We are extremely proud of our customer service, however; we are eager to hear customer feedback so we can identify opportunities to improve our service and customer satisfaction.
    On July 06, 2010, Wallace Fisher, Sales Manager with Lowe’s of North Dallas, Texas, informed our office that an appointment has been set for the inspection of Norris Sough’s carpet. Lowe’s considers this issue pending the inspection report and will update your office within 30 days.
    If Lowe’s can be of further assistance, please do not hesitate to call 1-866-284-8989 or email execustservice@lowes.com. You may also contact us by mailing your correspondence to P.O. Box 1111, Mail Code CON8, North Wilkesboro, and North Carolina 28659.
    Thank you,
    Tracy
    Lowe’s Executive Support
    07/07/2010 HTC BBB Send Business' Rebuttal Response to Consumer
    07/07/2010 BBB MORE INFO RECEIVED FROM THE CONSUMER : A Lowe's representative from the local store, along with an installation supervisor came to my home to inspect the frayed seams and uneven areas where different types of padding were used. They said the next course of action was for them to file a claim with the manufacturer and the manufacturer would probably send someone to inspect the carpet again. That is completely unacceptable.
    I purchased this carpeting from Lowe's and received from Lowe's a 10-year warranty covering materials and labor. I did not purchase the carpeting from the manufacturer. I am not the least bit interested in the dealings between Lowe's and it's supplier. There is no need to reinspect the carpet or wait for a claim to be filed with the manufacturer.
    Lowe's has seen the carpeting and acknowledged the defects and they need to repair/replace the carpeting without regard to any issues they may have with their supplier the manufacturer.

    stoughne 7/7/10 11:39AM

  • For 3 months I have tried to get 2 windows in my house replaced. One the seal is broken, 2 the rubber in the seal has expanded and flows across the window pane.
    As a builder I used Lowe's Commercial on 4-5 houses. I have presented the receipts, the initial estimate, check stub, but for three months all I hear is we can't find out what the window is. IF YOU ARE A BUILDER NEVER USE LOWES, DEPEND ON YOUR LOCAL SALES REP.

    ANON 7/7/10 8:20AM

  • I again have had problems with the mgmt/employees at the Charlottesville,VA store. at 8:15pm, 7/5, all the automated checkout counters were closed, and only checkout lane 1 was open. There were 6 or more customers in line. After waiting my turn, I was again delayed because one of my items did not have a price on it. The cashier asked me for the price! She then asked someone to go get a price, and I stepped aside so she could take the next in line. I asked to speak to the store mgr concerning the one open register. She told me that she could not contact him. After I checked out, I went to Customer Service. The women at the counter told me that SHE was a Mgr (I knew she was not the store mgr). She told me that register 15 & 16 were open (both at customer svc). However, neither had their light on and customers would not know that they were open, hense no one in line there. She thanked me for advising her. It was blatently obvious that she just wanted me to leave, and that she didn't care.
    It has been very apparent that this store's employees are very weak in customer service skills, appearance, and knowledge. This is not my first bad experience in this store. I have also found their stock of items to be minimal. In the future, I will drive an extra 5 minutes to the Ruckersville store where the employees and stock are much better. The Ruckersville store is fantastic!

    Anonymous 7/6/10 7:45AM

  • Wow! what a joke! had to have keys made at lowes in south city St. Louis. They screwed several of them up. When i went to return them they wouldnt do so without receipt even though their company name is stamped into the key and was in original packaging. So being further inconvenienced i proceeded to the counter to have correct keys made to repurchase when i noticed the man who made the keys before hand was working the same counter. The man was very nice however is suffering from Parkinson disease. Goes to show the management level at these stores where ive had several problems that i have never had at home depot. Well this is it im done with these idiots! Oh and when i asked for the manager i waited 20 minutes before i walked off. What a joke!

    y2kalob 6/27/10 1:03PM

  • I went into the Vacaville store, 6/20/10, knowing exactly what I wanted-well made lounge chair. I was unable to find the chair in the ailes so I preceded to ask for help. I spent approximately 1 hour and 3 sales associates to help me. According to the computer there were 3 chairs available were unable to locate it and for some reason was unable to sell me the display item.
    We then ordered the item online and and within in two hours we received a phone call stating that we could pick up our chair in the Vacaville store. We went back into the store and the display chair was gone. We did complain to the store manager on how we spent about an hour in the store essentially had to keep asking for help and how ridiculous it was that we ended up buying the display item when we should have been able to purchase it in the first place! His comment to us was "We will make it right". Your company had 4 attempts to appologize for the long wait, and to "make it right with us".
    Your company FAILED 4 times at good customer service. Is that how your business wants to run? If it isn't for the customers, you would be in business. We left the store very disappinted.

    Elvira

    Anonymous 6/22/10 9:36AM

  • My husband and went to the Ponca City, OK Lowes to special order some pewter rooster drawer pulls,(item number 10911) the board that they were mounted on showed the price of 6 dollars each, and when we went to order them, we were told that the board that were on was an old pricing, and that they were now $14.25 each and this was the price that we would have to pay. We left very unsatisfied. My husband and I are building a house from the ground up, and in the last 7 to 8 months we have spent over $17,000 at this store, and now we are seriously considering taking our business elsewhere. I would like to here what the higher ups have to say. I worked in a popular retail business for 20 1/2 yrs. and we did not treat our customers this way. A unhappy customer!!!!! Ruth Wheeler

    Ruth 6/21/10 5:00PM

  • My husband and I went to Lowes in Martinsburg West Virginia on Sunday June 20 aroung 9 am. Normally we are satisfied with our service but this morning was not satisfactory at all.

    Our intent was to purchase a set of sliding glass doors with a screen door and a chest freezer. The gentlemen and lady who helped us with the door was fine, we were given the numbers to take with us to appliances to make the purchase along with the chest freezer. However, we could not get anyone to come help us in appliances. One of the gentlmen who helped us with the door asked another gentlemen to help us and that person never came over. We heard a request announced over the pa system for help in appliances twice but we never received any service. We waited around 15 minutes from the time we left the door section until we went to appliances. We told a gentlemen at the front about our circumstances then we left. We will purchase our door and freezer somewhere else but we thought you might want to know this for the future.

    The people we came in contact with were friendly enough but we just could not get help to purchase the freezer.

    Thank you for your time.
    David and Cathy Jo Boggs

    Anonymous 6/20/10 9:05AM

  • My wife Nancy and I want to let you know that we were in your Webster, New York store this past Sunday 6/13/10 to buy some hardwood flooring and we became very frustrated and disgusted with the lack of customer service we received. We spent over two hours looking at hardwood flooring and trying to track down one of your associates to get some service. We found the flooring we wanted in the first 15 minutes that we entered the store and we spent the rest of the time waiting for an associate named Mike for his department coworkers to return from lunch so he could search the store looking for hardwood flooring that the store computer said they had 17 cases in stock. It wasn't located anywhere near where the display was or at any of the ends or next aisle ways. Mike was busy being the only associate in the flooring department, he asked if we could wait for 20 minutes until his coworker(s) returned from lunch so he could leave the department and search the store for the flooring. He asked if we had other shopping to do and even took my cell phone number so when he located the flooring he would call to let us know. Now the time we actually spent working with Mike was interrupted many times with many other customer looking for assistance. We spent the 20 minutes waiting on Mike and we browsed the store and we ended finding some nice ceiling lights. We also went to the lumber department and located a skid of the brand name flooring that we thought maybe the same style we have been looking for. We located an associate in the lumber department and he looked and verified that it wasn't what we wanted. Mike happened to show up at that time and he asked for us to wait 5 minutes and he would search the receiving bay. We waited, he called twice with no luck of finding it. In the mean time my wife and I located a different style we would take instead and asked Mike to return to floor so we could possibly talk out a deal because we would have had to buy additional square feet because of the case quantity. Mike never returned, we became discouraged, purchased the lights we found and exited the store. We went to Home Depot and within a half hour of being in their store received plenty of assistance from 2 of their associates and located the hardwood flooring we wanted and saved $150.00 from what we would have spent with your Webster store. Your store lost a $600.00 sale on Sunday and the way my wife Nancy and I feel, we won't being going back anytime soon. Big thing with us is customer service. With the current state of the economy, customer service needs to be at peak levels. I know because my employer is heavy on customer service and we bend over backwards for our customers and one of our top values is to provide our customers with an Extraordinary Customer Experience. Your Webster store was respectfully busy on Sunday. I would hope that most of the people in your store that day had a more enjoyable customer experience than we had today. We're Very Disappointed and Not Happy! If you would like more information you may call us at 315-651-3455. Sincerely, Rick and Nancy Simmons


    Anonymous 6/17/10 2:42AM

  • Bought and PAID for a new fridge on 5/29/2010. The model is listed as 'delivered within 7 days'. Salesman said it would likely even be sooner than that. Called to check on it 6/6/10, was hung up on, then called back to have an employee tell me I was one of the 'lucky ones' if I got it within three weeks. Escalated to some sort of supervisor who told me the item would arrive by 6/22/10, yet cannot explain why the Lowe's website still shows the item available for delivery within one week. 6/14/10 a Lowe's employee left a message that the fridge will arrive to them on 7/2/10 - website still shows delivery or store pick up within one week. Thinking I should give it a try and see which fridge shows up first! The sales staff, store management and, apparently, the website, all engage in deceptive statements to sell products that they can't deliver on.

    PO'd Texan 6/15/10 10:55AM

  • Lowe's sucks as bad or worse than Home Depot. None of these stores have knowledgeable employees, and I think they make a game of screwing with customers. Bought a washer and dryer, was told the recycle cert would be sent for the $100 govt rebate. A month later, am told the delivery men were to give it to me. 1 hour on the phone with the store, another hour on the phone with their cust. serv line 800-445-6937 - a secret # not on any receipt! And 30 minutes more with the store. Grease on my walls, packing matl left on my patio (clearly states on the receipt that they will take it away!) - fat slob of a deliveryman - They have lost me as a customer as they cannot even apologize sincerely! May they all discover unemployment!

    nuff 6/7/10 3:39PM

  • I will never go to another Lowe's again. If my wife ever spends another dime in that rip off joint I'm getting a divorce. I've told her not to go in that place ever again.

    Every time I have been in the Summerville, SC store I have had poor customer service. Last week I wanted to buy some paint and a door with a dog door. At Lowe's I stood in line while the clerk at the paint counter ignored me. I went to Home Depot across the street and was greeted by a friendly sales clerk who was glad to take my $600 for a door and some paint. This weekend to my wife went to Lowe's and spent more of my money on a $200 window AC the is a piece of crap out of the box.

    Now I see why Lowe's sucks so bad. You can't even contact them to tell them they suck.

    Anonymous 6/6/10 3:49PM

  • This has to be the WORST company I've ever tried to contact at the corporation. Will buy from Home Depot from now on. BAD company Service dealing with customers

    Anonymous 6/4/10 11:34AM

  • Lowe's in Mechanicsburg, PA. I purchased a Whirlpool dryer in Oct 2009. It has never worked properly. Lowe's has given us the run around as well as Whirlpool, Neither company has offerred any assistance. Neither comapany knows the first thing about customer service. I am contacting the Attorney general as well as a Federal agency. Perhaps there is someone with integrity at one of those businesses.

    Anonymous 6/3/10 7:03PM

  • I purchased a top load Maytag Bravos dryer and washer on April 9, 2010 from Lowe's in Fern Park, FL. I was initially told it would be delivered the following Saturday. Nobody showed up on Saturday, and when I called, I was advised the washer and dryer were not in. They could not give an explanation as to why I was not notified. I was eventually told on various occasions the washer and dryer would be in in another week, then three weeks, then three months, then June 1 (which I was actually excited about...go figure) and now today, 6/2/10, I've been told it will be in June 9. Lowe's doesn't have a clue!

    Anonymous 6/2/10 6:43PM

  • Lowe's In Milan Tn.

    On May 26/2010 @ 10:40 I called Low's in Milan to speak with a sales person from The appliance departemnt. I was inquiring about a freezer> I was very rudly spoken to and the phone was slammed down in my ear.
    I do not intend to be treated in such a manner. The person was a male in his approximate early 20s from the sound of his voice.

    Anonymous 5/26/10 8:53AM

  • The Lowe's store Rt. 46 Niles Ohio. I went to buy carpeting at this location. Got a fair price. Problem arose when when they charged $35 dollars in CASH to measure the amount needed 35 square yards. They had the carpet in stock.
    Installer called to set up an appointment. I was first on the list and he insisted on setting up a 1 hour window the next day. Imagine a 1 hour wait first thing the next day. He finally showed up LATE!!
    He measured the room and hall and before leaving he stated that he would contact me as to when he would install the carpet.
    The house is a rental and needed to have the carpet installed ASAP....LOWES understood this at the beginning. Two days later the installer called to set up an appointmant. It would be at least 12 days to install the carpet!!
    I told him that was out of the question. The house was a rental and I was loosing money because of the wait. I finally hung up on him. Called LOWES and complained about this installer. Had to call the next day and talk to a manager.
    This lady tried for 20 minutes (so she said) to get an installer the next day. She called me twice and finally had one lined up. In the mean time, she talked to the installer and he said to her "I TALKED TO THIS FELLOW THIS MORNING AND HE SAID THAT 12 DAYS WAS GOOD RNOUGH FOR HIM" I was shocked!! The installer NEVER called and I told her he was a LIAR and to tell him I said so!!
    The next day I received a phone call from another installer and he said he would be right out. He was good and said that was his first job from LOWES.
    If I had known their installer was a liar and lazy, I would have spent the extra $100 dollars and had another store put it in.

    Guntotndad 5/25/10 2:47AM

  • I was going to purchase a gas dryer, electric wall oven and a range hood at the Allen Park, Michigan Lowes. Well, I could not because as I waited by the department desk not one of the employees approached me to assist. I sent a customer complaint over two weeks ago and am still waiting.

    tomorrow I head to Home Depot.

    Anonymous 5/23/10 6:31PM

  • Lowe's customer service has been and continues to be the worst I have seen. Purchasing an additional appliance warranty from Lowe's is not honored and Lowe's doesn't back it up. Integrity obviously is not an important part of your organization. I have been without a refrigerator for more than 2 weeks because of incompetence. Obviously your customers are not important. I have every intention of making my situation public knowledge. I am still waiting for a resolution but tomorrow my intention is to purchase a new refrigerator in another appliance store and take legal action against Lowe's.

    Anonymous 5/20/10 4:56PM

  • I've visited my local Lowes twice. They only have self checkout which is difficult with some items. I watched a woman in a wheelchair try to get help with a ceiling fan and give up. There is no such thing as service.

    Anonymous 5/16/10 1:35PM

  • Shopped at you're location in Georgetown Delware. I took my eighty year old mother to buy a piece of pipe. I dropped her off so she wouldn't have to walk I waited for her she was buying two inches of pipe. When I pick her up she came out of the store with a 10 ft piece of pipe I ask why she had so much, why it was in one piece and how we were going to get it home. Her repley was this is the only way they sell it and they won't cut it for me. I got pissed off and took the pipe back into the store and ask to talk to the manager. He told me they only sell the pipe in 10 ft long pieces I ask him if they cut pipe he said yes that it would be no problem he took the pipe back and cut it into smaller pieces for me so I could get it home. I willn't shop at Lowes anymore is that any way to treat an eighty year woman to make her leave the store with a 10ft piece of pipe because your associate was to lazy to cut it. Thats very sad and I think you would agree. Desiree Giles

    Anonymous 5/12/10 9:47PM

  • I purchased a Samsung front load washing machine. 17 months later the spin cycle censer went. Local parts store told me they do not carry Samsung parts. Called Lowe's for part, was given a phone #, told in 10-14 days I would have part, 15 days later I was told it would be 10 more days. Customer service told me if I called for technical support the part would be available in a couple of days. When I finally got the part it was wrong! Lowe's & Samsung see nothing wrong with this!!

    Anonymous 5/11/10 6:35PM

  • I have tried for a half hour to get a person to answer the phone at the Royal Palm Beach, FL location and the phone rings and rings and then routes me back to the beginning.
    Are you that understaffed or mismanaged???
    This is terrible- non-existant customer service. I need to find out about a delivery tomorrow.

    runningpat 5/11/10 1:06PM

  • Purchased a Dremel 36" flex Shaft for the price of $24.97, 05-09-10, at store 1789. This Dremel 36" shaft will not fit my dremel, but because I payed with a check, I just lost $24.97, because I was informed the store can not refund when paid with check. This store policy should be posted to inform customer of the policy, so that no other customer will lose money as I did.

    Anonymous 5/9/10 7:18PM

  • I have tried to call several times but never got through.
    I purchased a security door and it was a nightmare from the ordering process to the sloopy installation. I voiced my dissapointment but nothing done to correct or compenstate for all the trouble with this one purchase.
    I have been extremely dissapointed with Lowes for the last four or five purchases, and this was my final purchase and final chance. I will not be making any future purchases.

    Anonymous 5/3/10 12:47PM

  • I just hung up after trying four times to get customer assistance at your 800 number. Never got an individual, and three times was disconnected/cut-off, also got the spanish operator once.

    Real lousy service. Can't even get a phone number which is all I needed. Looks like that other guy(Home Depot) will get my business even though they are a little further away from me.

    chuck 4/27/10 11:33AM

  • I was shocked at the poor customer service I received at Lowe's. I am a small frame woman of 120 pounds. I went to pick up supplies for tiling a floor. I needed to buy 8 heavy boxes of tile-one 5gallon tub of thinset and 8 concrete backing boards. I asked the man in the flooring section three times for help. Each time he walked over and then took off. I asked another employee for help to load supplies. He said sure and then said he had to return to his dept. without helping with anything. AFTER I loaded everything MYSELF, another employee offered to help me push my cart to the front. I told him what I really would like is help loading my car. He said "Sure." He walked to the cash register with me, immediately turned in his employee number to get credit for my sale, and took off. I told the cashier that I really needed his or someone's help to load my car as I was quite tired at this point. She called for help. Three male employees came up and saw the order and walked off. Finally, another woman helped me load the supplies. I REALLY regretted this purchase. The next day I went to Home Depot to get some more materials. An emnployee on the floor came up and offered (without my asking) to put materials in my cart. At check out, another employee offered (again without asking) to take it out and load my car. HOME DEPOT - You've won my patronage for a life time!! LOWE's- I'll spend the credit return you forced on us when we said we didn't want it. You rang it up without our permission and then said you couldn't undo it even tho it was your error. It was a very disappointing experience at the LOWE's in Ft. Collins, CO.

    Gub 4/10/10 2:06PM

  • I did not appreciate the customer service I received when I called Lowe's today, April 9th, 2010 on Oahu, HI. I called because I wanted to know if Lowe's received an item. The guy I spoke to in the flooring department was rude and made me feel ignorant for asking a question. I decided that because the employee made me feel disrespected that I will not buy the item from this Lowe's.

    Disappointed 4/9/10 4:10PM

  • on march 5th i orderd a kitchen sink at your yuba city, ca. store. the salesman enformed me that it would be three weeks and apoligized that it would take so long. although i was in a hurry i figured it would be worth it in the end. the customer who's kitchen i was remodeling agreed. on the 24 the store enformed me that the sink was not deliverd. and that it would be another 12 days. i exspressed my disapointment with the store and the service. mostly because my customer is in a new kithen but has to go to the restroom for water. today is the 6th of apr. and they said it would be another week my customer is furious. the sink is already paid for so i will wait for it. but i will never go through this store again. not when theirs a home depot right across the highway. Kirk Schleigh

    kirk schleigh 4/6/10 9:31AM

  • I am so mad at the hoops I have to jump through just to contact lowes, that I don't believe I want to risk buying any thing there

    Anonymous 4/2/10 9:37AM

  • To whom this may concern

    Hopefully this concerns someone!
    I know it would concern me, being a contractor and business owner. As I mentioned I am a contractor and I work out of my checkbook. Up until now myself and my wife have always shopped at your store. Besides my contracting business and my personal residence we have spent a lot of money at your store.
    Being in business I am sure you know as well as I do that sometimes people write checks and don't realize they don't have sufficient funds, accidents happen. I had that happen recently at your store in Tustin. It was not done intentionally of course! I was never notified and still haven't been. However, I can not write a check at your store. My bank notified me immediately, or course and I took car of the matter with them as necessary. I would like to know why your people can't notifyme immediately just as the banks do, so that I could resolve the problem and carry on with my business. But no they haven't, they just give me phone numbers to call, which I have done. WHen I call the phone numbers all I get from them is that this will take 30 days. When I went to the store manager, she was extremely rude and said that there was nothing she could do and that it wasn't her problem. In the meantme I have to use cash or shop somewhere else, which I have been forced to do, so now you have lost two very goo customers, my wife and myself.

    Mark Freeman and Kristen Dalen

    Lowes Customer Service 4/2/10 7:29AM

  • I just left the Lowe's in Shelbyville KY. I stood at the paint counter for 4 minutes(which might not seem like a long time) but when you are watching Elizabeth literally laying on the counter doing absolutely nothing, it can seem a little long. She eventually asked me if she could help me! I was going to ask her how she could do someone like that when she gave me my paint, but luckily she was called away to sweep the floors. Poor Jacqueline got to try and answer my questions. She was working her butt off and took the time to acknowledge me but could not quit waiting on the other couple to wait on me. So I asked her to try and help me understand how anyone could do a customer the way I had just been done. She said she was sorry, she could not explain it. That she was sure Elizabeth would offer to help me when she acknowledge me. I asked her to explain to me what Elizabeth was doing by laying on the counter. She said I guess she is tired. I was tired too! I had worked 8 hrs at my job and came home and mowed my mother's acre lot and ran into Lowe's to buy deck stain to take to my rental property tomorrow. But that I would never treat someone the way I had just been treated. I asked Jacqueline to try and explain it to me again. She said Maybe it was because Elizabeth is pregnant. I was pregnant once when I worked at Walmart! I was a Dept Mgr and our store's air conditioner was out. I still did not treat my customers the way I was treated. Please get Jacqueline some help other than Elizabeth. Maybe she should go on maternity leave.

    Anonymous 4/1/10 7:00PM

  • I remodeled our kitchen and bought all new appliances from Lowes and also purchased the extended warranty program. I was experiencing problems with my range and fridge, so on 2/16/10 I called to request service, and an appointment was set for a week out. I was told that they would call the day before and give me a time ( no call) so i called and they told me they had refused the job the week before because i was out of the area, and Lowe's had done absolutely nothing with this information for a week, now I am home from work and no repair guy coming, NICE!! So I call Lowe's and got nowhere, a bunch of I am sorry, but no one to really help me out. So another week goes by, a repair man comes and of course I am taking another day off work. Oh, he is not here to fix anything he is only here to troubleshoot. Yea!! So he orders parts and I wait another 2 weeks, the parts come in and another appointment is scheduled and I get to take another day off from work. The range is worked on and the ice maker replaced, 24 hours later still no ice. SWEET!! Today is March 24th and the work is still not done. I am absolutely sure that no Lowe's exec. is waiting 6 weeks for warranty work to be done. I have a lot more remodeling to do before we put this house on the market and Lowe's will not see any of that business. I have been treated so poorly that I will go else where and even pay more, but I will not remain a Lowe's customer!

    mlpotter 3/24/10 11:13AM

  • 03/2010 - I was forced by my lender to use Lowes of Oakland Park Florida for a 203K loan Rehab project. Lowes got $35K worth of business out of the deal during this bad economy. I have done rehab projects before and did all prep work for them and assisted where I could with PM as well. I will never give this Lowes business again... They suck! With multiple installs they are incredibly overpriced and even tried to charge me $10,000 more than was contracted. When I complained and threatened to call my lender, the BBB, and the FL Attorney Generals Office, all of a sudden in less then 30 minutes, the $10K was reduced somehow??? - And I was still charged above market rate!!! During the entire project things moved very, very slow. They didnt start work according to contractual obligations, they lied to me continuosley about things that were supposed to be getting done, but werent. Communication with key people was difficult at best. Customer service sucked... Managers didnt/dont follow up on employee actions or in-actions in my case. This project ended up costing me lots of extra time and money, which was definitely unnecesary! Dont waste your time with these people! After having to spend over $35K in this store, I will never give them another cent!

    nabmp 3/18/10 8:38AM

  • About a year ago, I came in an made a purchase of a Lawnmower & a weed eater and have it paid down to about $150.00 and I saw a sale you had on a Bissel Carpet Cleaner and I was going to make a purchase of one of them. And I went to one store and they didn't have any and I asked them if I could pay for it because the sale was going off today and they told me no, but they had one on the other side of town, from where I was and so because of the need I had for that item, I drove to that other location. When I picked it up and when to take it to the counter to purchase it, I told them I wanted to put it on the account I have which is Acct # 827 6543 006481 0 (William L Wilkinson) But that I could open a credit card ( Which I though I already had) but I would have to fill out the application. So I did.. This sale offered 12 month interest free, because when I saw this application there was a BIG THING SHOWING A 22.9% interest fee. Well I asked here immediately if I would be charged that , she said no. The purchase I was making was for $200.00. Well i got all the stuff worked out, Because I have EXCELLENT Credit, then when I went to check out she said she would have to call her Mgt.(because the purchase was to be $299.00 or more) and get the interest free O K ed. Well they didn't O K it. So I told them to cancel the purchase. And they told me they couldn't cancel the credit card I had just signed up for, that I would have too, So I asked them for the # to call & cancel And I did it immediately. Then I left you store ( Germantown, Memphis, Tn. ) I certainly do not understand why you cannot work toward satifying a GOOD CUSTOMER. VERY VERY Disappointed in your ways of bussines after all I went through. Well I guess thats all. Bit this something I won't forget because of all the hassell I went through

    Anonymous 3/17/10 5:57AM

  • ordered a gas dryer on 2/28/10, delivery scheduled for 3/7/10. The scheduled appt. was kept but the dryer had been dropped and was dented. The dryer was returned and another gas dryer ordered (I was told that Lowe's does not keep gas dryers in stock). A delivery was scheduled for 3/14/10. However, prior to and on 3/14/10 no one had called me to verify delivery date and approximate delivery time. I called Lowe's and was told that they had scheduled delivery for 3/21/10. asked for my money to be refunded. I was told that it would take seven (7) days for me to see the money returned to my account. Subsequently, the Asst. Manager called offering me a 10% discount for my trouble and an upgrade to a Frigidaire dryer that was part of a piggy-back washer dryer combo. I declined ans wanted my original choice. A new delivery date was scheduled for 3/16/10 as close to 4:30 p.m. as possible since I do not get off work until 4:00 p.m. On 3/16/10 the delivery driver called me at work about 10:30 a.m. wanting to deliver the dryer. I reminded the driver that I did not get home until 4. I arrived at home about 4:30 pm, about 4:47 I was called but no message was left. I called the number, but the caller was unavailable. I was 6 pm and the delivery had not been made. I called the store, spoke to David, the manager. He said he would check on my order and call me back. Fifteen (15) minutes passed without a return call for the manager. I called the manager who proceeded to give me excuses. I asked if the dryer was going to be delivered today, he said "no" with no explanation. I told him I was on my way to the store to get my money refunded to my card. I arrived, asked to speak to the manager. An associate called the manager who evidently told her to service me. The associate was very apologetic and professional.. This indeed has been the worst service that I have ever received.

    unknown 3/16/10 6:03PM

  • store # 2582,chandler,az.Bought a new water heater @ your store.came in next day & asked jason if I could bring my old dead w/h.in. HE did great,he called up I assume a manager & was told I could bring it in. That Saturday,I brought it in only to be told I needed a r.a.? #.Some mgr came up & said I couldnt return it,but would check & see if I could later.Left name & ph.#. & no one ever called back. Im trying to get a job w/ Lowes so I can show them how to treat customers so they come back.this ticked me off big time.

    chris phelps 3/11/10 3:29PM

  • Wasted 5 hours and 4 gallons of gas. Very dissatisfied with the personal at Lowe's in Paso Robles. I was sold a water heater and was told they don't install them. I went to the service desk and borrowed a phone book to call a local plumber to arrange for an installation! When the plumber arrived the next day I was told the water heater they sold me was not appropriate (not to code) for my mobile home. I went and returned it and was never helped getting a cart (one guy told me there was one on isle 29) even though there were more than 4 employees having a good time talking to each other near the exit door. The girl at the return desk, who's etiquette is lacking, directed me to a manager who just started telling me how they do installations, but that they probably did not have one in stock. She didn't get it and offered no apology. What a hassle. Poor management, poor training of a lot of employees who appear to be having a great time there. Hope you are all happy. I am not.

    Anonymous 3/8/10 5:03PM

  • Did not call to confirm delivery on day scheduled. In calling store to find out about delivery all I got was a phone ringing
    with occasional mucic followed by more ringing phone. After three hours someone asked me harshly, What do you want? I told her I had not heard if my delivery was confirmed for that afternoon and want like to know. She said, "12 to 5". I asked what that meant. She said "12 to 5". I hunf up vowing this was my last Lowe's purchase.

    PO'ed 3/4/10 2:06PM

  • I purchesed a new washer and dryer from Lowes earlier this week and set up a delivery for today.. They told me it would arrive between 12-4p.m. at 3:45 I contacted the store to ensure that everything was still on track, the customer service rep told me that she would have the driver contact me to say when he would be arriving. After waiting 45 min with no call I contacted the store again, they gave me the delivery guy who then transferred me to manager Brandon. Brandon offered no apology for the delivery running behind, his only responce was they were busy... He then told me it would be at least 2 hours before they would be able to make the delivery, I have now spent my entire day off waiting and they could care less. Buy your appliances from a local vendor!!!!!

    Eric 2/27/10 4:29PM

  • I brought a whirlpool washer that was deliver yesterday. Since it is free installation, I let the service men hook it up. First they forgot to put the washers in the hose so when they turned on the water it when all over. Next the washer comes with a form part inside the washer. The man could not get it out so he broke it in to pieces. When to level the machine, they said the legs would not screw down any futher so they put a piece of wood under it. Now they run the machine. They left because they said it is fine. So inside the tub are parts of the foam which I had to remove. I called the Batavia store to complain and did get a apology. Today, I receive a call from Lowes that some service men are suppose to come and level the machine. I found on that they were not the ones that were here yesterday so I told them to come over. They were able to level the machine without the piece of wood. They told me that the men that came yesterday are not completely trained and don't listen to what they have been taught. No one can tell me what will happen to the foam pieces that there in the washer-if it will cause damage or not. This machine costed $971. Is this the service someone gets when you buy something?

    Anonymous 2/27/10 4:27PM

  • I had a bad experience at Lowe's Home Improvement. Last week I went shopping at the Lowe's in Warrington, PA. and will never go back to that location again. First, I was standing in line at the customer service desk for almost 15 minutes before I was even acknowledged. There were only 2 people ahead of me and they had quick questions. One lady named Celia was busy running around here and there like a chicken without a head. There was a lady who was sitting on her ass the whole time, but wouldn't bother to get up and look at me and ask me if I needed help. This woman's name tag said Heather. When she finally did acknowledge me, she acted as if I was totally inconveniencing her. All I wanted to do was exchange a tank of propane for my gas grill. Then to top it off, she didn't even do it herself. She simply delegated the task to a fellow named Matthew who was friendly and helpful. She was rude, arrogant, lazy, and had a major attitude. It seemed she just wanted to park her keyster in her chair. I wonder what her salary is, because she doesn't deserve a penny for her work or should I say lack of work. She is by far one of the worst customer service workers I have ever encountered in my life. She flat out sucks!

    Anonymous 2/25/10 3:04PM

  • I will never shop at Lowe's Home Improvement Center again for as long as I live!!! I had a dreadful experience at the Lowe's in Warrington, PA. I've never been so insulted in my life. I'm a senior citizen who is also partially handicapped and has limited mobility. I walk with a cane. I was shopping at your store a couple of weeks ago and had to return a special order door because it was the wrong size. The salesperson entered the wrong size by accident and apologized to me and told me that I could return it and to go to the customer service desk. I came in to return my door and was given the most incredible, ridiculous, hardest time in doing so. The manager on duty at the time was a young woman named Heather Seabridge who was the most rudest person I've ever encountered in my life! She told me that it was my fault and that I gave the salesperson the wrong door measurements when ordering. She didn't want to listen to me and kept talking over me repeatedly. She finally told me that she wouldn't accept the door to be returned and for me to leave with it! As I walked away with my son, Miss Seabridge muttered old peg leg. I left the store in total disgust. I take personal offense to this since I am handicapped. I had a minor stroke a few years ago. How insensitive this woman was to me! I feel the necessary action should be taken and she should be fired for her egregious conduct. Is this any way to treat a customer? If Lowe's employs managers like this, their company will soon decay. I will always shop at Home Depot for now because I can at least get some respect from them!

    Anonymous 2/25/10 2:44PM

  • Bought a new clothes washer and have been getting the runaround on delivery from the Lowe's Poughkeepsie store. They keep telling me a delivery date and then on that date nothing happens. I don't even get a courtesy call to tell me that missing work had been a waste of time. DO NOT purchase something from the Lowe's Poughkeepsie store if you expect good customer service.

    Anonymous 2/24/10 11:43AM

  • Lowe's free delivery reward card!
    The problem here is that they can't replace it have the date has expired!
    I was out of the country for a while by the time I came back to use it, They told me it was expired! WELL GOOD LUCK TRYING TO GET YOUR MONEY BACK!

    Anonymous 2/23/10 12:00PM

  • I was at the store ridge rd in Cleveland. I bought hardwood floor $3500. I bought the hamer and the wall spacers. I tried to return 1box of spaces and the hamer. As soon as I walked up to the counter the teller said that is not ours over and over and over like An broken record. I finally td her to stop saying that. She called for help. Her supervisor came up and treated me like I stole something. It seamed like. He said if the hammer wasn't an the shelf he cod not give a refund. He insisted that I went somewhere else to purchase the hamer. I told him that I bought the floor here at lows. He told me he didn't give a care very rood... I should take everything that I bought there back and there is a lot of Mercenaries. I need something done about rhea. Why would he say I must of purchased the hammer somewere else. Why would I buy the floor there and go and buy the hamer at another store and he didn't have a care.

    Ovidiu 2/18/10 1:22PM

  • Just ordered carpet. Was called a week later to state that the carpet was discontinued. Went over THAT day and ordered more. A week went by, got some calls at the home number, but no message. Finally called them five days after the re-order to see what was going on. IT HADN'T EVEN BEEN ORDERED YET, because they needed the credit card number. We were told when we left that everything was in order. So, because it was ordered six days late--on the 5th--they said it could still be installed on the 15th. WRONG!!!!! Now it won't even be delivered until the 17 or 18th. Now I'll have to take another day off of work.--and that doesn't even take into account the "tack strip" controversy. Not a happy camper, and will re-think going to Lowe's again. Even when they called with the first quote--they said the installation would be $600 when in reality it was abou $140!!! That's a difference.

    Flathead Creek Road 2/11/10 2:26PM

  • First time homebuyer new to the home repair and decorating experience. Received the worst unhelpful customer service available from a employee working in the paint section around 10:50 a.m. Employee acted as if they were to busy to to answer questions . Tony acted as if he new every thing there was to know about my paint selection but proceeded to screw up my order several times and waste time and products. This could have been avoided with simple curtious customer service and communication skills. Thanks Tony for making this the worst Lowes experience of my life I hope you treat your remaining customers better.

    tarka 1/30/10 9:01AM

  • Very rude unhelpful customer service in the kettering maryland location January 29,2009

    tarka loney 1/30/10 8:42AM

  • Hello, I went to your store located on Oakland Blvd, Fort-Lauderdale on 01/29/2010 to purchase a can of Thompson sealant , Honey Gold. They were out of it. So I looked around to find help, hoping an employee could tell me when they would receive more. No one! I went to the customer's desk , and an employee paged someone to help in the painting dept. Waited 10 minutes no one came. They paged again...still nothing . How can this be possible? I left ...total lack of service .

    Michael Champagne

    Anonymous 1/29/10 9:51AM

  • I wanted to remodel my kitchen and went to Lowes in Holmdel New Jersey. I had problems with the design in the beginning due to the fact that too many cabinets were going to be ordered for the alloted space of my wall. On delivery day I was informed by Lowes installer that I was missing two cabinets. After several calls to the store and the cabinet company I was told the correct amount of cabinets were there all the time.
    Upon the installation I was expecting what I ordered,which was an Island to sit four people. I received a 30inch cabinet instead.
    I immediately called the store for a supervisor. He told me he would pull my paperwork and call me back. I never received a call. I had to go to the store and speak with another supervisor. The next day I was yelled at by the woman who designed my kitchen telling me that "Your not going to Bulldoze me LADY" She also told me that "I was looking for a problem from the beginning and now I have one."
    I now called the store manager. He told me "I probably didn't listen in the beginning and that is why I have this problem." I explained to him that I was a customer that does do alot of business with Lowes. He said "He didn't care if I spend one dollar or one hundred thousand dollars." I did call the 800 number. I have documented all names and I D numbers of all involved.
    I would not do business with Lowes. I wish I would have went on this site prior to my kitchen disign. I intend to take this awful experience that I have had to the limit. I feel like I'm being robbed by this awful company. Everyone, avoid Lowes.

    elzb 1/18/10 1:10PM

  • We purchased all cabinets and appliances for a complete kitchen remodel from Lowe's (Issaquah, Wa) in October 2009 with a completed install date before Thanksgiving 2009), and would never reccomend Lowe's to anyone.
    It is now Jan 18,2009 and we still have not had the built in microwave over installed, the caninet drawer under the 6 burner gas cook top cannot close as the cabinet was mis-ordered, the toe kicks are loose, the cabinets have two different interior stains between the wall cabinets and the island cabinets, all the cardboard boxes from the cabinets are still onsite taking up space we need, and we have had little to no response from multiple trips and calls to the local store sales manager John Aspiasa or the store manager.
    This is only a partial list of the problems we have had with the Lowe's relationship, and want to make sure we alert anyone looking to purchase from Lowe's is fully appraised of what they are getting into before they purchase anything in the future.
    Over promise and under-deliver should be the slogan for Lowe's.

    lands65 1/18/10 9:59AM

  • I will never shop at Lowes again. Recently bought $2,000.00 worth of carpet using their "$139 for entire house installation" offer only they didn't tell me when they carpeted the bedrooms, the closets weren't included. Actually, of the 4 bedroom closets I have, they carpeted 1 1/2 which makes no sense. The installer said he wasn't "allowed" to finish the closets as it is an extra charge for closets and it wasn't on the order. They never told me this to begin with and I had instructed them to carpet the closets. Now they won't cooperate and, after spending $2,000.00 on carpet, we have to install in the 2 1/2 closets left ourselves. Bad experience, we do not recommend using them. It took 3 months from the day we went in to get the carpet to install. Installer spent half his time on his cell phone. Awful.

    Anonymous 11/25/09 4:51AM

  • I will never shop at Lowes again. today my husband started to level the washer we bought on oct. 31 2009. That could not be done because one of the legs were bent. I didn't even bother calling them I called whirlpool and they are sending me the replacement part. Lowes were suppose to level the washer when they delivered but said they couldn't because water faucet was leaking said i had to call a plumber but instead of leaking water faucet deivery men had crossthreaded the water intake hose. I finally got paid by Lowes for having to call plumber. after I had plumber come in they should have offered to install washer properly. I think the delivery guys knew they had bent the leg of the washer. washer is a front loader. My husband wanted to call Lowes today and have them level the washer but I told him no. Lowes would only make it worse. I have had it with Lowes and their poor customer service.I was so stupid I bought the extended warranty. Never again. Lowes tries to make customers think that everything that goes wrong with their products is the fault of the customer such as mis use. i will not shop there again.

    Anonymous 11/23/09 7:44PM

  • I have had an extremely negative experience with Lowe's and their failure to provide any customer service.

    In December 2008 I purchased a $750 Samsung dishwasher. The diswasher was installed in January. By September it was totally non-functioning. As it was still under the original warranty and as we had purchased the extended warranty I was confident that it would be repaired. We contacted our local Lowe's in Longview Washington and were told that all repairs were handled through a clearinghouse and we needed to call the national clearinghouse and parts would be sent to us and we should then contact the local store about arranging to have the dishwasher repaired. We contacted the repair clearinghouse and were told that the parts were back ordered. We called weekly only to be told that the parts were still backordered and that they could give no estimate as to when the "new" dishwasher might be repaired. They mentioned the good news was that, since we had purchased the extended warranty, if we had two more repairs they would replace the dishwasher. Since we could not get the dishwasher repaired and operational, this didn't appear to ever be an option.
    After almost two months of waiting for parts for the repair, we talked to the appliance manager at the store where we purchased our dishwsher. He told us that we needed to contact the repair clearinghouse and tell them that the manager had said that we were to ask for an RA-replacement authorization.

    On November 12, 2009 we called and asked for the RA. Instead of providing us with the replacement authorization we were told that we had to contact Samsung. We contacted Samsung and were told that we would be contacted within two days. When we were not contacted in six days we called Samsung and were told that they were having computer problems and could not access any info about us and our dishwasher.

    Lowes appears to have no interest in providing any customer service or in ensuring that their customers are satisfied. I would have thought that the fact that my appliance was covered by two warranties would have counted for something, but I can not get Lowes to do anything other than pass the buck.

    My experience has been so negative that I would never consider shopping at Lowes atain.

    neveragain 11/18/09 10:21PM

  • I bought a washer at Lowes Sandusky OH on oct 31. the washer was delivered on Monday. Installer cross threaded the connection without telling me. He just told me I needed to call a plumber because he couldn't get the old hose off. He turned off my cold water. When my plumber came on tuesday he found the connection cross threaded. He was able to rethread the connection and put on the new hose which came with the washer. I called Lowes today and ask them to reinburse me for the plumbing bill. I feel they owe me this, because their installer was the reason I had to have a plumber come. I could have just used the old hose if he had not cross threaded the connection on the washer.the manager at Loews told me she checked with a technican and he said the plumber could not have rethreaded the connection if it had been cross threaded. Loews spoke with the installer and he is denying that he crossthreaded the connection. My husband and I are to take the plumbing bill in to Loews on Saturday and they will decide if i am to get reinbursed for the plumbing bill. If they don't pay me back I will never shop at Lowes again. I should have known better than to buy a washer from them, because back in the summer I bought a light fixture that should have taken about 30 minutes to install, But it took them from 12:30 to 4:30 to install. They broke my light switch and replaced it with one which is not like the one they broke. I learned my lesson never never Shop and Lowes for anything that you are going to have to have them install

    Anonymous 11/5/09 11:18AM

  • Lowe's Rebate program is a joke, I purchased a washer and dryer. I was suppose to receive an 80.00 rebate for the delivery charge in 4 to 6 weeks. I still have not receand ived it after waiting over 3 months.

    Miles1707@aol.com 10/22/09 9:31PM

  • I sent to the new Lowe's in Auguata Maine this morning looking to buy windows and doors for a garage we are building. I entered the store when a nice man asked me if he could help. I said I am looking for the window department. He pointed the way. I said "is there going to be someone there to help me? He said yes.
    I arrived seeing no one in the area. I waited 10 minutes, but still there was no one. I preceded to look up and down the rows until I saw someone who looked like they worked there. I asked him to help me. He said he knew nothing about windows, but would send someone asap. I went back and waited 15 min. more. I then went looking and asked a second person who told me the same thing. I went back and waited 10 more min....still nothing. Does anyone work at Lowe's?
    Barbara Worthley

    rebaworth 10/3/09 11:25AM

  • I have grown used to Lowe's pathetic nationwide customer service, but today 30 September 2009 our local store in Hopkinsville, KY exceeded even my dismal expectations. I went in to buy some screws and pick up a special order stove pipe. As I stood with my money in hand at the customer service cash register after being rung up, the checkout girl took two in-store phone calls. After finishing her conversations she acknowledged my presence and took my payment. I informed her that I had a special order to pick up. She asked my information and called for any unengaged associate to come to her register for a code 50 pick up.
    At this time I noticed one associate talking on a phone in the aisle, two at the customer service counter doing nothing, and three at the paint counter waiting on one customer. After 5 minutes she called the code 50 again. At this time two associates walked by me, another returned from break turned her coat in to the customer service girl and walked to a register. After 10 minutes she called a code 50 again, when an associate finally appeared she sent them to help another customer who was checking out.
    At this time I told her to call the manager. Which she did and she picked up the phone, asked for my information again and called the back room for someone back there to get my product.
    Then a kid who looks all of 25 years old named James appears after 20 minutes of my time has been wasted, I asked if he was the manager. "One of them" he replied sarcastically.
    I explained my problem and how long I had been waiting. I pointed all the associates who had ignored me and explained that our county has a 17% unemployment rate and I could get him 100 folks tomorrow who would be glad to wait on customers for a job. He explained he had plenty of applications. At which time he pointed out that the pipe was at the register and the girl would check me out. Without a "sorry", apology or "thank you", or offer to discount a few bucks off for my 20 minutes of wasted time, he turns his back and walks away.
    Its no wonder the employees are so sorry if this is managements attitude. Ill shop home depot in the future. Considering I spend about $20k a year at building supply stores, its a big chunk of change Lowe's will loose.

    former customer 9/30/09 6:01PM

  • I am extremenly unhappy with my Lowe's reward card experience. It was advertised for the delivery charge to be rebated. What I received was a VISA card --not a rebate check and when I pulled it out of my wallet just now to use it -- it was expired -- only had a short time to use it. I called the credit card number then Lowe's then the rebate people at Lowe's -- all to get nothing. I will not be a Lowe's shopper in the future! What a racket!

    Irritated shopper 9/17/09 1:39PM

  • I went to your Lowes location off of Peachtree Industrial Blvd in Doraville, GA at 2:30 on Saturday, Sept 12th. We were going to paint our future babys room. We had a few questions and needed some paint mixed but there was nobody in the paint dept, we tracked someone down and they paged someone. Meanwhile, 3 other customers had came up and they had someone paged, about 30 minutes later from our initial page, someone finally came and started waiting on someone else, we finally just decided to leave the store and go to Home Depot. I agree, Lowes has the lowest price but the customer service I received at Home Depot far outweighed the lower prices on paint at Lowes. I'm sure this won't get printed but couldn't figure out where else to go. Thanks for you time.

    Disappointed 9/15/09 7:41AM

  • My husband and i went to the lowe's store located in brevard N.C to get some shelves and things for our closet, nobody was there to help us, we press the button several times and nobody came to help us. we could hear the intercom but still, then after waiting so long i decided to go to the front desk and ask for help, they said they were going to send someone but it didn't happen, i asked an employee if he could help us and he said to go to the plumber department and nobody was there, i was so tired of waiting for people to come help us so we decided to leave, that was a ver bad experience that we had from the store employees. i found out that Home Depot its a better store because everybody is really nice and they are always asking if you need help.

    lowe's 7/11/09 2:24PM

  • My wife and i recently visited lowes in north colo sprgs and found some appliances that we liked and had them set aside and later that day we got a call saying another associate had sold the fridge we were coming back to get this is the second time at this store in the same week and same associate!! My wife and i are done with lowes we will purchase our deck and counter tops from else where!!!!

    Flipboy 5/15/09 7:31AM

  • I was recently in the Lowes store in Corona store #1743 and I was outraged at the lady working the cashier in the Garden department. When i was paying she did not ask me for my id when i used my credit card however I showed it to her anyways. When she looked at it she said that the card did not belong to me. Was she blind or something she then continued to spell out my last name saying it did not match my id. Im not stupid I know how to spell my own name. She then continued to tell me I could not use my card because she would be put on the line as if I care she was stupid and did not know how to check an id card. I continued to tell her that its my card and I have never had problems with it before. I will never return to Lowes again instead I will shop at Home Depot.

    Anonymous 5/12/09 1:43PM

  • My wife and i went in the Tampa lowes store today and walked out swearing we wouldn't go back!!!, we just moved in the area, bought a house a needed, everything, i mean appliances, cabinets, fencing, blinds, lights etc. however after chasing one employee to just get directions to merchandise on the other side of the store, and finding an employee that was extremely rude and no help we decided this store wasn't for us, and we will let EVERY incomming soldier airman and everyone we know not to shop there !!!

    dissapointed in lowes home impro 1/24/09 6:06PM

  • My husband and I visited the Alpharetta GA store today and found the staff to be lazy and unwilling to help us. We walked by 9 employees and not one of them would make eye contact, obviously afraid they may have to actually answer a question or walk two feet to help direct us. We had planned on having Lowes help us do a major window project but walked out and took our business elsewhere. In this economy, they have GOT to treat customers better or Lowe's will soon be asking for a bailout! This is disappointing since we have made several large appliance purchases from Lowes in the past and were always treated well. What a difference a year makes!!!!

    Anne in Roswell 1/18/09 9:46PM

  • We have done a lot of home projects and spent thousands of dollars at Lowe's. Recently, we bought windows that Lowe's measured for and we chose someone else to install them. The measurements were 2" off on each window, and two windows that were supposed to be "regular" windows, were the roll out casement type.

    Even though Lowe's guarantees their measurements, they told us they would not do anything about our ill fitting windows. And that their guarantee of correct measuring is only if their installers install the windows. I am not sure what difference it makes who installs them if they are two inches smaller than the opening.

    Recently, we bought a shower head and eight days later it broke. Of course without the box it came in or the receipt there is no exchange or refund. The manager (Allen) was quite rude.

    Economic times are tough. Wake up, Lowe's! If you continue to treat your good customers poorly then the few dollars we have to spend on home improvement projects will certainly be spent somewhere else.

    Sandy 1/12/09 9:21PM

  • Yesterday on 11/28/08 my son and I went to Lowes to pick out some blinds for the house. We were not greeted with happy faces. We had trouble from the start trying to get some blinds cut down to size. We was made to feel as if we were imposing on their time. When we finally finished our shopping the gentleman at the check out counter was the only nice person we encountered. He made a mistake on charging the blinds and over charged us $10.00. We were directed to customer service who we were told could fix the problem. When we finally made it to the front of the line the lady seemed annoyed. She called over another employee assuming she was a manager to help with the problem. She stated that this could and would be taken care of immediately. She went back to get the correct prices of each blind. We had four total. When she returned she put in the numbers and assured us that the money was returned to the card immediately and that the correct total had been taken out. The very next morning we were online checking the bank account and found that the charges at Lowe's were not taken off and we were charged four times, which over drafted our account and cost us way more than the blinds were worth. When we tried to contact Lowe's to have the problem fixed the lady was extremly rude and refused to assist us in making the problem right. We have been loyal customers for several years and feel that if we are going to be cheated and treated this way to make a few extra bucks we will take our business to THE HOME DEPOT for now on.

    upset customer 11/29/08 11:30AM

  • This is a long one, so brace yourself.

    My wife and I recently purchased our first home, and to spare you the details, we'll call it a handyman special. Obviously, a full kitchen remodel was involved. We chose Lowe's for our counters and cabinets and were recommended a sales associate named Cathy Kovac to help us. Cathy was *GREAT*. We first met with her in late September and she helped us make some great choices on not just our counters and cabinets, but on flooring and accessories. It was a wonderful experience. Our cabinets were ordered on October 3rd and the process went smoothly and we received and installed them on October 24.
    Then comes the counters. We originally went with Corian because they were running a special, but my wife changed her mind that she wanted granite. This is where things begin getting difficult.
    We are actually in closer proximity to the Eatontown, NJ store, but chose the Holmdel store because Cathy came so highly recommended *BY ONE OF THE EATONTOWN EMPLOYEES*. Holmdel is an additional 20 miles from our home, so we can't just jump in the car and head on over. So we had to try and make the change largely by phone. We made call after call which Cathy did not return. We finally just got in the car to make the changes. We met with Cathy (who was noticeably curt and rude), paid the difference for the upgrade, and set up our template appointment since our cabinets were already installed.
    Fast forward to two Mondays ago (November 10). A gentlemen from Benchmark performed our template and reiterated (as Cathy had originally told us) that the granite would be installed within 7-10 business days. Perfect timing considering that all of this work was planned out around having our parents and siblings to our home for our first Thanksgiving in our first house.
    Cathy calls to tell us that we will actually be receiving a reimbursement because the cost came in under the original estimate. Great news, however, she fails to inform us that the fabricator won't cut the granite until the adjustment is officially made and signed off on. So we sit around waiting for a good day to drive out to Holmdel.
    My wife called Monday night to confirm Cathy would be in on Wednesday (yesterday). Cathy says that we better make the transaction over the phone because they won't fabricate until the transaction is finalized. News to us. So my wife gives her our credit card number over the phone, and we naturally begin to stress out that we won't have our countertops in time, which means that we also do not have a kitchen sink, which means that we also cannot hook up our dishwasher or refrigerator.
    My wife calls repeatedly all day Tuesday and Wednesday to get a hold of Cathy to confirm that everything went through. No return call. Finally, we get a hold of Cathy today. Instead of reimbursing us the difference, she re-charged our credit card for the entire amount. So we've now been charged twice for the countertop, plus the difference between the original estimate and the final cost. Our trust in Cathy and our faith in Lowe's has now been utterly destroyed.
    I gave a call to Benchmark to confirm everything Lowe's had told us and they tell me that they've been waiting and waiting for the PL to get moving on the order, and that even if they received it today, there is no way they can have the counters ready by Thanksgiving. Our holiday is officially ruined.
    I speak to the store manager Jeff and the installations manager Cathy (a different one), and the best they can offer me is a temporary countertop and sink so that we can still have our Thanksgiving dinner. Sounds nice at first, but what they don't mention is all the headache involved in this. We have to drive to the store (again), find something that is in stock that is to our liking, rearrange our work schedules so that someone is home for the installation (again), attach plumbing that will just have to be redone when our real counter and sink come in, schedule ANOTHER visit to uninstall once the real counter comes in, and ultimately, explain to our families why our kitchen looks ridiculous. Needless to say, we did not take them up on this offer.
    And that's not where it ends. When we installed our cabinets, a measurement was off and we had to special order a new part. Obviously, this is not Cathy's or Lowe's fault. What is Cathy and Lowe's fault is that when we went to the Eatontown store to place the special rush order on the piece we needed, the sales associate, Anthony (who is very kind, understanding, and helpful) said we had taken advantage of a great deal by waiting until October to place our cabinet order.
    What? Great deal? Turns out, Shenandoah was running a special 20% off offer for all orders placed in October. Cathy, as pleasant as she was, apparently didn't feel the need to inform us or compensate us for this special. 20% of our cabinet cost is $860. We sure could have used that to go towards our tile, light fixtures, bathroom vanities (with granite tops), faucets, plumbing materials, blinds, replacement window, moulding, and the number of tools and accessories we purchased at Lowe's.
    So all told, we have: purchased roughly $20,000 worth of merchandise at Lowe's in the past two months; been left without a countertop or kitchen sink; have been treated rudely and unprofessionally; have been ignored ever since our credit card was swiped; have had our credit card double charged; are owed nearly $3000 (between the double charge, the difference in the cost of the counters, and the additional 20% that was never taken off our cabinets); and have had a major holiday ruined that would have been a special and memorable occasion for our family.
    What has Lowe's done for us? Absolutely nothing. Something needs to be done *IMMEDIATELY*. There are some serious damages here that need to be rectified.

    Anonymous 11/20/08 1:15PM

  • My wife and I visited the Lowe's on Beach Blvd., in La Habra, California on Monday Novemver 10, 2008 at about 4:30pm. We knew what we wanted and went straight to the "millwork" desk to place our order for a backdoor. We found nobody there to assist us so we pressed the "help" button and waited. Six or seven times a page went out over the intercom for customer assistance at the "millwork desk", still nobody came. After waiting for about 15 minutes, I walked to the customer service desk while my wife continued to wait. Someone there again paged for help, and still nobody came. He said that people were "at lunch". But shouldn't there be someone to "cover" for people "at lunch"? I walked back to millwork where my wife was still waiting and we walked out. We were completely disappointed and you lost a $400 sale.

    raulacedo 11/11/08 8:45AM

  • To whom it may concern: I was in your Tupelo store with my partner today and was affended by the department manager in christmas and lawn area. We walked over to this department manager (it looked like she was maybe doing price changes or something.) He said excuse me can you help me find something. She never said a word. He told her what he was looking for and she pointed in the direction it was located. She never greeted us or said anything. We walked over to see where she was pointing to and did not see them. She watched as we did not see them. She walked over and pointed again,as she rolled her eyes at me.We went to the Customer laugh at desk as they laughed at me and my partner (because he was upset)for asking for a manager. It was embarrasing to know that that many people were laughing at us because we had a issue with a team member. Perhaps she had a problem with us being gay. A zone manager called the store manager up to talk to us . Phillip ask what the problem was. My partner told him the issue and he did not act concerned at all. My partner told him that we spend a lot of money in his store .His response was EVERYBODY spends a lot of money here. At this point he made me mad. My partner told him that it would not be us anymore. We then left the store. He stated as we were walking out that he is sorry that he feels that way. I am a retail manager of a large company and if I treated anyone like the store manager did us I would loose my job. In this tough economic times I need every guest that I can get. I make it a point if you leave my store you will leave happy.The store evedently has a problem with GAY people.Word of mouth is the best advertisement as well as the worst. I will make sure that everyone I come in contact with know the situation that happened to us at your Lowes in Tupelo, MS. Thanks for listening to my Concerns. Scott Trulove

    Anonymous 10/31/08 10:48AM

  • I was in the Lowes in Tupelo,MS and was treated very poorly. I ask the (Department Manager) in the Christmas and garden area if she could help me.She spun around to me like I was bothering her.(She did not speak at all)I thinks her name may have been (Beverly).I ask here where the plant caddys were .She pointed over by the christmas trees . I walked over to see where she pointed . I did not see where she pointed . She walked back over and pointed again. She rolled her eyes and walked away . At this point she has not said anything. I walked up to the customer service desk and ask for a manager. A Zone manager walked over and told me that the manager would be up shortly(he was very nice. All of the employees at the customer service desk were laughing at me because I was upet over this . The store manager walked up (phillip). I told him about the situation. I told him that I spend a lot of money here. He said Yes sir I know but everybody spends a lot of Money here .My comment was it wont be me. He said sir Im sorry You feel that way . At this point I walked out. It is sad that this is the way a Your Store Manager treat his guest. Thanks for listening to my concern. John Ingle

    Anonymous 10/31/08 10:13AM

  • As a pretty steady customer at Lowe's Market Place, Hamilton Twp. N.J. store, I find it very unprofessional of some of the store employees when they just do not truly care about helping the customer. I originally went there to get a simple replacement part for my B&D string trimmer that I had purchased at their store some time previously, and I ended up buying a pressure washer that cost me over $300. However a simple bump cap, part # ST4000, & Lowe's could not provide it, nor would the employee who was supposed to be helping me, check with one of their other stores, or confirm that the part would be ordered. I was simply told well "We don't have it as we must be out & I don't know when & if we will get it". That is some pretty lousy customer service. Since they did have a different bump cap with different part #, the employee suggested I try it even though it was a different number. Naturally it did not fit & at the price of gas today, it cost me more to return the item than the item price. [ I should have even canceled the power washer sale considering the lack of care I was receiving.] Then a different employee tried to get me to buy a Robi replacement bump cap, although it is the same radius size, it will not fit a B & D trimmer, as I knew from past experience. I'm sorry to say this is not the first time that Lowe's employees have been so unhelpful, especially when I know very well that the part is available, but they do nothing to assure you that they would get it for you, or check with one of their branch stores for availability. This past pre-Christmas time I tried to buy a B&D power saw, & the same store happened to be out of it, but they would not let me order it or did they check with one of their branch stores for it's availability. I eventually did get the item but at their competitors store. Unfortunatly, my present quest for this B&D #ST4000 bump cap was not in stock at their competitors store either so I guess I just can't use my trimmer until one of the Lowe's stores has it in stock again. Maybe, because its such a low cost item Lowe's doesn't see it as beneficial to satisfy the consumer; but it should be noted that it was this small $4-$5 item that I went to Lowe's & ended up buying the $300 power washer. Thank you for letting me vent.

    Anonymous 6/16/08 5:35AM

  • Submit your comment >>
  • I visited your location On St. Augustime Rd. in Jacksonville Fl. A woman named Susan in the appliance and cabinent dept. helped me.
    She was very professional and courteous. It was a pleasure to work with her. She is an a great member of your staff. I thank you for haveing her. Ron McKinney

    Anonymous 9/2/10 11:19AM

  • I wish to compliment for the services I received at my local wareham,ma recently.Customer service employee Beverly Martin for her due diligence regarding my credit card using her pleasent nature to help me understand my requirments for use on my credit card regarding bonus points. I also want to compliment Nick Barakat for his untiring help in the lumber dept. and expertise for replacing my fench and making sure my pickup and the rental truck was available at my scheduled time.Lowes is fortunat for having two such employees.Thank you George Donahue

    cape cod 8/7/10 7:43AM

  • On July 17 I called Lowe's asking to speak with someone in blind dept. Kimberly came on the phone and began to answer my questions but suddenly she told me that she was the only person in the dept and there was a couple standing waiting for her. Would it be possible to take my number and get back to me as soon as she took care of the couple in front of her.

    I had worked retail for YEARS and had been in the same situation. She handled the situation very professionally and did get back to me within 15 minutes. All my questions were answered and I just wanted you to know that she did a great job of multitasking!!

    C.Brown

    Anonymous 8/6/10 3:15PM

  • Called this number because I was getting the run around from the store I bought my appliance from and their useless 866-77lowes number.

    Got in contact with customer care, told her my problem and she contacted the store manager. A couple of days later, my problem got fixed.

    I'll make sure I add this number into my phonebook just in case Lowes try to give me the run around again.

    Anonymous 8/2/10 3:56PM

  • On the Norris carpet install. Is this a Berber by chance? Levels of padding are unacceptable so is this direction of pattern. Fraying is to be almost expected with a Berber weave. Salesperson to inform of this. Sounds like an installer failure here and Lowe's should cover install warranty of labor (then charge installer for expense.)
    But there is a time lapse to consider here... which owner of said property/ purchaser of carpet signed off on the paperwork with Lowe's... stating, they are satisfied with the job. So he/she is expecting free carpet and labor now.?. BS
    Subcontracting is a risky business, Lowe's in it's best attempts make this service easily acessible for most consumers, it is not a one fits all.
    So, stand up for yourself and please, read what you sign. No matter how busy you are.

    ajkt 7/22/10 3:19PM

  • I stand up an clap for the employees at Watertown NY 1022 lowes and all the installers.
    Nick and Jack were very well informed on what it would take to get my appliances where they needed to go before coming to my home. They were quick, professional and new how the appliance ran before I even read the book. Great job! Nick would also make a great delivery driver for future.

    Installers I would also say hats off. Travis and his crew have done the siding to my home and it is beautiful. And they made my husband very happy also coming home from overseas to a job well done.

    Sue and Ron Parker are also in and out of my home regular. I have had many carpet and flooring jobs done. They are the best at what they do and a great asset to the store. I will be requesting them again and I recommend Lowes for any of your needs out there.
    Keep up the good work and all the employees at lowes.

    Thank you

    Trish Matteo

    Anonymous 7/7/10 3:24PM

  • Store 2977 (Cambridge MN)
    I would like to recognize Devin in the Nursery area for his outstanding customer support. I have been in your nursery area several times, buying both for my gardens and for our church gardens. He has been extremely helpful, positive and has gone out of his way a number of times to provide top-notch customer service. I will return to Cambridge Lowes often because of his great attitude and willingness to help.

    Deb Elvine

    Anonymous 7/6/10 6:57AM

  • We had some windows installed by Fenwick Constuction through Store 688 on 7/2/2010 & were very pleased by their work. They were quick, efficient & very helpfull in every way.

    Anonymous 7/2/10 5:20PM

  • I am sure that most people write in and have a problem that they need solved, but this is not my case. I want to compliment you on your store in Lafayette, LA -Store #04840-61010-37721.Your staff has been very helpful and one individual stands out in my mind. Her name is Jackie and she works with fans/ lighting, but she is knowledgeable in lots of areas. Any question that I had she was able to answer. She is young and I asked her how she knew so much and she commented that most of what she learned was on the job. What a remarkable employee that you have in Lafayette, LA. Several times I have gone back for items,and once again she was very helpful. I truly feel that people like Jackie need to be recognized for their hard work and customer service. I have to admit that I used to be a Home Depot customer, but since I have had such great service at Lowe's, I have switched my shopping to your store. Congratulations to this Lafayette Team for great service! They deserve praise for their friendly service and knowledge of their products.

    Darlene 6/27/10 7:24PM

  • I currently went to the Frederick, MD Lowes and the gentlemen the door dept was very helpful I ordered a door for them to come out and install in which it took one wk for it to come in and they were very prosist in getting a hold of me to put my door in. I haven't had any issues with the door and it looks great. Thanks and I will be shopping in this store probly all summer off and on.
    Thanks again for all your help.

    bina 6/14/10 6:12AM

  • In Brookings, South Dakota in garden and supplies department, I had excellent service! I had called about one of the garden pots because it had cracked and deformed. I talked to a man named Nathan who manages the garden center and he was very helpful. He looked over the cracked pot and showed me the new ones, when he heard I had gotten two to match he said you can bring back the other one too and we will match up as well as we can and I was able to get two new garden pots. Nathan was very easy and kind to work with me. He is a responsible manager. Thank you, Nathan and thank you Lowes!

    lowescustomer 6/11/10 11:21AM

  • My closest Lowe's is store #1188 in Laurel,MD.I have gone there on many occasions and normally have problems getting help,but the last time was different.I went to look at blinds and was pleasantly surprised that there was a person in the home decor dept.Not only was Vanessa there but she was also very helpful in my search.She even showed me how the displayed blinds were easy to install (when I bulked at the installation price for "one blind").

    pulchra11 5/27/10 5:26AM

  • Anthony Toclel, provided great service, he knew where everything that I needed was and was there to make suggestions about the product and value. Excellent.
    Store location, Philadelphia, PA.,Columbis Ave.

    Anonymous 5/26/10 12:45PM

  • RE: Lowe's 1340 El Camino Real, San Bruno, CA. Contract #297435506 Sales Rep: "Angelica" #5-8-1

    This store is well run, well managed, and professionally staffed. My window purchase through Angelica was fantastic. She is a keeper! Not only knows her product, she knows how to interact with customers. This is a real rarity in today's retail environment. Mid and upper management would benefit from her being put into a position where as she could show the rest of the employees how to do it.

    Thanks for the experience!

    Bill Sorensen

    Bill Sorensen 5/20/10 12:25PM

  • I called your southside store in Pueblo, Colorado for information on my GE refrigerator-freezer last week, and spoke with a gentleman by the name of James Miller. Mr. Miller was most helpful in researching my purchase and warranty information and let me know who I should contact for reliable service. Instead of keeping me on the phone, he would research the information and then call me back. I had all the information I needed within one-half hour. I would like to commend Mr. Miller on his very courteous and quick service. Thank you kindly. Phyllis Smith

    Anonymous 5/11/10 11:17AM

  • I HAD A PROBLEM WITH MY WEED WACKER AND WHEN I CALLED THE STORE A GENTLEMEN SAID FOR ME TO BRING IT TO THE STORE AND HE WOULD TRY AND HELP ME. HE WAS VERY HELPFUL AND EXTREMELY POLITE AND I APPRECIATED THE TIME HE SPENT TO FIX IT. THE STORE LOCATION IS 11101 ULMERTON ROAD LARGO FLORIDA 33778. I ONLY KNOW HIM BY HIS FIRST NAME RICK. HE WORKS IN THE LAWN MOWER DEPARTMENT.

    susansaysopen@aol.com 4/21/10 5:01PM

  • I recently shopped at your Lowes Store in LaVale, Maryland it was busy there, not too many employees to help you but when I got to the Hardware Dept a Lowes emplyoee Steve who works there went out of his busy way to help me, he was nice curtious and very friendly, he was busy your store there is so understaffed that this guy was covering hardward tools and Millwork, this guy was dedicated to serving the customer, you should reward this gentleman for his hard work and dedication to serving customers, not only did he help us but took time in his busy schedule to make us want to come back to your store, please reward this employee, that is the reason we still shop at your store we could go to a HOme Depot but, sometimes your store feels that we do not have an alternative, but Steve convinced us that we should shop at your LOwes that is a dedicated person some one your store should reward just not a gesture but reward that emplyoee for a great service to your organization thank you please do this for Steve and LOwes. thank you a very dedicated Lowes customer

    Susie 4/19/10 11:48AM

  • Outstanding service at the Lowes in Rockledge, Florida. I have had help in the commercial services dept by Al Lifft. And he has helped with a retaining wall and a deck that turned out great. He was right on with the products and the amt. to be used. This is a man who cares about his job and you know he loves it. All depts over the years have been great to work with. Don Rudolph

    Donald Rudoph 4/15/10 3:44AM

  • A note to Lowe's Management: My husband and I want to praise Coni who works in the kitchen cabinet department at Lowe's in Ann Arbor, MI. She worked with us for several months and was unfailingly professional, helpful, resourceful and pleasant. She was undetered by alterations in our kitchen plans and was always patient and dependable. Although we were not able to order our cabinets from Lowe's, we want to sing her praises. She made our experience with planning the remodeling of our kitchen a joy! Cindy and Jim Pierson

    Anonymous 4/13/10 10:34AM

  • I just want Lowes to know we had a very pleasant experience at the Lafayette, IN store today. Sales Specialist, Matt Ward helped us in purchasing our new gas grill. He was very knowledgeable and answered all our questions, worked to get it into our blazer in the pouring rain - and was still smiling as we pulled out of the parking lot!
    Great job, Matt!!

    linda 4/3/10 12:09PM

  • I just want to thank you for the great customer service at lowes in Ogdensburg, New York. One person who has gone above and beyond to help us is Cathy in the paint Dept.
    We are renovating our old home. My husband and I have been in many times for Cathys help. She has geart knowledge and is always willing to take that little extar help. One day she spent 1 Hours just hepling us match stain for our woodwork, so you could not tell were the new meet the old. I know if I need anything she is there to help me. As long as there are people like that you will always have us and our family and freinds as custmers.We just though that she sould be thanked for her grat help to customers
    Mr. and Mrs. Thrall

    mike 3/27/10 8:23AM

  • Jessica at store location of Cassat Ave, Jacksonville, Fl was extremely helpful and demonstrated excellant customer service

    Anonymous 3/19/10 6:59AM

  • Just wanted to thank Sales Specialist Mark Eldridge at the Beaver Creek Commons Drive Lowes Store, in Apex, N.C . I had gone to 4 other Lowes Stores looking for tile to complete our kitchen.I was not finding anyone knowledgeable enough or even bothered that much about helping me to find the item. One gentleman in that department told me "he didn't see any" and walked off. Then Mark approached me and said "just because we don't see it, doesn't mean there aren't more around." He went to the computer and found that indeed there were more in stock and he located them for me. He is the only associate in the 5 Lowes Stores I visited that day to show professionalism and friendliness. {Remember, I had driven from (2) locations in Durham, Raleigh, Pittsboro, and Apex}

    Anonymous 3/14/10 4:28PM

  • I would like to let you know that the customer service I received from Daniel on March 13, 2010 was excellent. He went above and beyond to make me happy. I did not spend a lot this trip but this is the type of service that will keep me comming back in the future. I have a kitchen renovation comming up next spring and this experience will help me make a choice of store for materials.
    annie

    annie 3/14/10 12:30PM

  • I went to the Gastonia, NC store at Franklin Square on Saturday, March 13, 2010 and had the most wonderful service from a young man by the name of Daniel. My purchase that trip was very small, but he treated me so very kindly and went the extra mile to help me. This is what customer service is all about. Please thank him again for his patience and wonderful service.
    Ann Giles

    Annie 3/14/10 11:50AM

  • I impressed a company that is concerned about getting IT RIGHT. I've had an issue with my carpeting installation, the local store wasn't responding in Concord, NH, so I called Lowe's HQ and the person at HQ had someone had the store handle it immediately. Go Lowe's love you!

    Gingersugarcandy 3/5/10 12:17PM

  • HI
    JUST WANTED TO C0MMENT HOW PLEASED I AM WITYH MY NEW GE WASHER. I HAD IT SPECIAL
    ORDERED AND IT WAS DELIVERED TODAYS RIGHT ON TIME AS PROMISED. THE DELIVERYMEN WERE MOST COURTEOUS AND KNOWLEDGEABLE. SET UP QUICK AND CORRECT.
    THANK YOU.
    SC

    Anonymous 3/1/10 2:56PM

  • My husband and I recently purchased carpet for our house and we were so pleased with the great customer service. Jeremy Vanam was so helpful, and answered all our questions, he is very knowledgeable. I can not thank you enough, Jeremy is a great asset to your company, and our carpet looks beautiful! Thank you again Jeremy! Randy and Kelli Collins.

    Randy Collins 2/14/10 7:54PM

  • Thanks to Jack Airich III, at store 1521 Bft,.
    Monday December 14, 09. I stop in at Lowe's just looking and comparing prices on a storage shed. I ended up with the shed and with a 10% saving. Salesman like Jack, made my purchase very easy and saving on my valuable time. Thumbs up to Jack Airich III.

    Jack Airich III 12/15/09 9:22AM

  • Went back to Lowes with plumber bill. they took the plumber's bill and deducted it from my credit card. I was happy with this. The clerk who waited on me was very nice. If I shop at Lowes again I will let them know as soon as possible if I have a problem with the installation of one of their products.

    Anonymous 11/7/09 10:25AM

  • They were great about refunding--even on big ticket items. I ended up exchanging and will buy more there.

    Anonymous 8/30/09 5:31PM

  • It was almost like a TV commercial....only better.

    Fathers Day was getting to be a real challenge. My Dad has wanted a garden seat/kneeler for the past two years. Twice we bought what we thought would be nice and twice we ended up taking it back. That was not going to be the case this year.

    This year there was going to be no mistake. Dad found 'exactly' what he wanted on the inter-net and even printed out a picture. Knowing that my brother and I would not go shopping until the last minute, he gave us the print-out as we went out the door to conquer the annual problem.

    As we wandered store after store with the picture in hand we had no success. Then we came to realize that even though it is on the inter-net it may not be available in the stores. We came to this realization as we scoured the shelves at "Lowes". Totally discouraged, we headed to the car.

    Before we reached the car a "Lowes" employee that had come from the store after us asked, "Didn't you find what you were looking for?" We explained what we were looking for and he said "I'm not familiar with the item but I know who would be. Let me page Brandon, he knows everything about the stock." His first effort to find Brandon was not successful so he tried another expert that was not quite as well versed. He admitted that he did not know if they had it. Undaunted, our advocate said, "I know about where Brandon is in the store. Would you like to go with me to find him?" We agreed, and off we went.

    Sure enough we found Brandon and explained our quest. He thought a minute and said, "I think we have one of those, I'll take you there" He scurried through the store into Lawn & Garden, pulls out a small John Deere tractor and pointing to the floor said,"There it is!"

    You would think that would be the end of the story but it's not. Yes, we had found it, but the reason it was "hidden" was because the package was damaged but the seat/kneeler looked fine. Brandon put a special 'damaged merchandise' price on it that gave our adventure a very happy ending.

    Dad, who is already an avid "Lowes" fan was delighted. Now there are two more "Lowes" fans..

    Paul 7/6/09 12:37PM

  • Submit your comment >>
  • I work at a Lowe's in Ohio and I can honestly say the stores around here truly care about customer service. I've worked at Home Depot and Best Buy before and neither compare to the customer service. However here are a few tips when shopping at Lowe's: 1. Most employee's will help you with whatever they can but if you have specific detailed questions make sure that employee works in that department 2. If you cannot find an employee find one of the customer service buttons and hit it, employee's are required to respond within 90 seconds 3. Keep receipts and read contracts. If you have your receipt it makes returns much easier. Read contracts because special orders, installs and water heaters have specific rules 4. If you do have a complaint call the customer service number managers are required to respond and if they don't resolve the problem to your liking as for the next highest manager.

    Anonymous 5/7/10 7:41PM

  • the majority of your comments show just how self-absorbant you really are. we do our jobs to the best of our abilities. others may fail to do so, but after awhile of being lumped into the "useless associate" pile you begin to stop caring. We receive little to no respect from management or even shift leaders. we rarely get breaks or lunches on time and no matter what we do, many of you are never happy. if you read lowes policy, many of your "issues" are indeed not our responsiblility. thats why you sign contracts and receive booklets when you purchase installs and protection plans. if you read those papers instead of wiping your ass with them, you might actually learn something. Just because you "overlook" an expiration date or fail to read a clause clearly stated in the materials we hand you, doesnt mean we are going to bend over and kiss your feet. So before you pass judgement on us, remember what your responsibilities are as a customer. Show us some respect and you just might get some in return.

    Anonymous 4/23/10 2:01PM



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