Lowe's Employee Customer Service Ratings - page 2

I work at the customer service desk at a very busy store. We have a lot of issues that always needs resolving. I liked the comment from the other person below that said they work at a store in Ohio, as do I. (Store 42).
Like they pointed out, make sure you are asking the correct person your questions. For example, a cashier that you grab when they're heading to the front knows nothing about a pilot light. Every employee in the store has a different specialty.
Things I wish people realized more about the customer service desk itself:
1. I have a phone ringing off the hook. Please please please realize this, and don't get mad when I answer my phone, it was your choice to pass up the 3 open registers on my line and come to my busy desk.
2. If you have an issue to resolve, most of the time a cashier is not where to start, come to the customer service desk.
3. Asking for a manager right off the bat usually does not get the job done. 90% of the time I myself can resolve manager requests.
4. If you don't want a merchandise card for your return, keep your receipt or make sure you can track it back. When you are making a big purchase, (my biggest issue is always outside power equipment like weed eaters) try to remember how you at least paid for it, because you not having your receipt directly correlates to the lack of service I can provide to you.
5. The Extended Protection Plans and Replacement Plans are not a scam. I'm not saying this because I work for Lowes. They are a good idea on ANY purchase in ANY store on and item you are going to be using a lot. Another example would be a computer, always a good idea to be covered. For the extra money, just get the plan. So when you bring me back your weed eater in a year, I can do something about it.
6. If you're calling to speak to a department, just say it. The person working the customer service desk (where the phone calls go), usually does not have time to listen to your issue, just say which department you need because you're going to be transferred anyways.
7. I WISH I HAD A 12 ITEMS OR LESS SIGN. Bringing big orders through the customer service desk is just asking for it. Your order will get interrupted by something, even if it is just a phone call. Again, you can't get mad because I have to answer my 5 lit up phone lines.

Just a few things that make YOUR experience worse, because of limitations that are placed on people on the front end. Most of this can go for cashiers as well, they are not the experts.

Also, stay off the cell phones during check out :) It's rude!

i work for lowes in n.c.after reviewing the negative comments.thought i would also comment for our delivery driversi know there are some drivers that do not care about how they respond to your comments or questions.but it is how you ask the question. that gets you the response you want.even when a salesperson makes you a promise. the delivery crew does not know this.i went to a call about a machine moving to the middle of the floor.when in use.he said the delivery team said it would not move.i was the delivery man.and neither said no such thing.this machine has been there for 6 months.this came from being used like it was built for. i,ll bet sears and home depot also has this problem.in fact i know they do because i worked for sears.now for the service at stores.most of this is controlled by the managers.they let this happen.i have seen some of the sorriest customer service.GO SEE THE STORE MANAGER AND LET THEM KNOW.AS for the mdse you buy lowes does not make it.they only try to sell it ,deliver it,and you will not find a store that will honor a one year warranty product as good as lowes.appliances are like cars if you buy enough of them. you will get a bad one.all stores sell the same wp,maytag,frigidaire,samsung,etc.you are subject to get a lemon.again if you have problem with lowes service.call the store managers

I was hired as a cashier by Lowes on March 10, 2011. I was fired today. When I applied, I specified I could only work from 5:30 to close during the week, and after noon or 1:00 pm on the weekends. My first week was spent "training", which consisted of reading and listening to various scenarios on a computer. My first actual night on the job, I was told that the cashiers had to sweep the floors, empty the trash, and clean the breakroom and the bathrooms before leaving. This for $8.10/hr! My schedule was never been posted properly. The 2nd week had no schedule at all, the 3rd week had me scheduled for times I could not be there. Today I finally was able to speak to a manager and filled out another availability sheet (the 3rd one I had filled out since March 10!). Then I was called back to the training room, where I was told that they needed someone with open availability. When I pointed out to them that I had been hired with this availability, a 2nd manager told me that he wouldn't have hired me. (The person who hired me had worked for Lowes in HR for 14 years and was fired without notice during my first week.) He also claimed that there were no availability sheets in my employee folder. When I said I wanted to see my folder, he told me I wouldn't be seeing it! Then this manager said that based on comments I'd been heard to making to other employees, that I was out of there. I had not said anything disparaging of Lowes to any employee. When I asked him what comments and what employees, he said he didn't know! For people looking for work, only go here as a last resort. For people looking for products, Walmart is cheaper on things like paint and plants, and Home Depot or Sears can probably take care of other things you need.

A lot of the employees may lack knowledge because of lack of training. Lowe's doesn't tend to want to really take time with us and teach us things. Employees may be rude because we are being treated like garbage by our superiors. I know, we should never take this out on a customer, but when you are failing school because they constantly schedule you during classes, when you are on the brink of losing another job because they are constantly scheduling you past your availability and making you late, and when you are sick or risking your marriage because they refuse you any time off on the days you request whether its a birthday, child birth, or wedding anniversary, its difficult to keep a cheery disposition. I would also recommend that no one ever apply here. The sooner Lowe's is out of business, the better. Try Menards instead.

I work at a Lowe's in Ohio and I can honestly say the stores around here truly care about customer service. I've worked at Home Depot and Best Buy before and neither compare to the customer service. However here are a few tips when shopping at Lowe's: 1. Most employee's will help you with whatever they can but if you have specific detailed questions make sure that employee works in that department 2. If you cannot find an employee find one of the customer service buttons and hit it, employee's are required to respond within 90 seconds 3. Keep receipts and read contracts. If you have your receipt it makes returns much easier. Read contracts because special orders, installs and water heaters have specific rules 4. If you do have a complaint call the customer service number managers are required to respond and if they don't resolve the problem to your liking as for the next highest manager.

the majority of your comments show just how self-absorbant you really are. we do our jobs to the best of our abilities. others may fail to do so, but after awhile of being lumped into the "useless associate" pile you begin to stop caring. We receive little to no respect from management or even shift leaders. we rarely get breaks or lunches on time and no matter what we do, many of you are never happy. if you read lowes policy, many of your "issues" are indeed not our responsiblility. thats why you sign contracts and receive booklets when you purchase installs and protection plans. if you read those papers instead of wiping your ass with them, you might actually learn something. Just because you "overlook" an expiration date or fail to read a clause clearly stated in the materials we hand you, doesnt mean we are going to bend over and kiss your feet. So before you pass judgement on us, remember what your responsibilities are as a customer. Show us some respect and you just might get some in return.