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Thin inventory, Shipping delays, unskilled installer, UNRESPONSIVE MANAGEMENT AT STORE LEVEL, wont shop here again. FIX YOUR COMPANY!Anonymous 6/18/13 11:39AM
Was at store #0753 yesterday, went to check out after purchasing freezer. Went to the first checkout line at about 1:20 pm, light was on, two clerks were standing there. They never said anything to me, but they did continue their conversation. It looked like they were cashing out the register-who knows, did not get a "I will be with you in one moment", "I'm sorry this register is closed" - got nothing from the two clerks but a look of annoyance for standing there. They did have quite the conversation going between the two of them about their personal lives. Left the line after a few minutes to find a another line. You can have all the enthusiastic people greeting you at the door which means nothing when you feel like your annoying a clerk for interrupting their personal conversation because you want to check out. By the way the sales associate that sold me the freezer did a great job. But the check out was the last impression I had of Lowe's, disappointing experience.Anonymous 6/17/13 10:15AM
This is what is called (LOF) Lowes of the future. Bring in the young with NO experience and we can train them Lowes really has no training except watching the tapes in the training room then they put you on the sales floor and good luck . It make you feel STUPID saying all the time I don't know let me try to find someone to help me.
Lowes is slowly weeding out the salespeople with the experience one way or another. The management in lots of there stores just don't care and most of them really do not know the departments and really how to sell. They like setting in the back office out of the way and talk about how to get someone to quit. You can walk into Lowes and ready to work and hoping you still have a job. Upper management is creating a hostile work environment there. Yes I did work foe them till they force me out. The CEO of Lowes is just as bad they stop paying all commission to the sales associate and they took a big pay cut some up to 250.00-350.00 a paycheck try to live off of that kind of pay cut but the CEO still gets his million dollars of bonuses. They even took our 25.00 Christmas bonuses away, so I ask you this next time you all go into a Lowes store and wonder why the salesperson really don't care or don't know what there are selling tis is why. They just take take take there pride there soul and there pay and what's left not a damn thing. That's why I don't shop there. Remember this is the Lowes OF The Future (LOF) WHAT A JOKEAnonymous 6/16/13 9:04AM
The phone rang forever and then I was transferred to a department I did not ask for. When I was transferred to the correct department, the person had no knowledge about the item I was asking about even thought the store carries it and offered no further assistance.Anonymous 6/15/13 10:59AM
Lowes in Montgomery, Alabama has got to be the worst store they have. The management there will not put anyone on the floor that knows about product. The store goes through managers like I change socks. This store is getting their butt kicked by Home Depot! Ganoyn 6/14/13 4:11PM
Went to the Rosenberg lowes. Garden gates were
Locked at 5:45 on a wednesday.I wanted to purchase some blocks and stepping stones. Was told there was no one to help as the outside registers were closed. They wouldn't open the gates. No wonder earnings are down. Heading to Home Depot. Donna clarkDonna 6/12/13 4:01PM
Lowes worked hard to lose me as new customer;
purchased a lawn tractor in APRIL.It was delivered on 5-5-13. The grass cuttting deck would not engage. Lowews picked up the tractor on 5-7-13 promising to replace it with a fully functional tractor. On sATURDAY, 6-8-13 They called and said it would be delivered on Sun, 6-9-13. I waited through the promised delivery time and called. They said it was on it's way and would be delivered on time. 3 hours later I called back. Person @ Lowes hing up on me after telling me that she could not contact the driver. Called back again. New person said that the delivery had been camceled. Called Lowes the next day (Mon)and was told that the tractor was in New Jersey and delivery could not be confirmed. I had already paid for the tractor in full. Canceled the order and am done with Lowes.Paul 6/11/13 8:55PM
2013: Store 0665 ON SEVERAL OCCASIONS when I have to return stuff, and am there to buy more stuff, the staff takes incoming phone calls causing us to wait, not just when 6 people are in line, but even just me! In the space of 2 minutes she took 3 calls lasting about 20 sec each, so basically I as a live customer in the store ready to purchase, is considered less important as 3 calls basically jump right in ahead of me. I will avoid shopping at Lowes at ALL COSTS. Service sucks. Talking to in store management is like talking to zombies. No action. No understanding of customer service.Rodddy 6/11/13 10:24AM
If you buy stuff from Lowes, you have to be very careful on making sure the thing will fit / get a written note to say what you buy will fit based on their recommendation. If not, they will chg your $50 just for contractor showing up and did nothing.
We bought a dishwasher that from Lowes and it is about 0.25 inch short of height due to the edge of the counter top edge molding. Besides the edge of the countertop, it has more than enough rooms to put the dishwasher. We had talked to Lowes before and they said a dishwasher is just a dishwasher and they should fit in the replacement.
The contractor showed up, did a measure and said the counter top trim was 0.25 inch blocking the dishwasher to go in. I said it is ok to make the cut on the trim and the contractor backs of saying they will not modify anything.
We ended up did the refund of everything at the end with paying $50 for the attempt installation b/c the way how Lowes paid contractor is a fixed price to install things. If there is difficulty or things that can take longer than expected, may be adjust the legs to lower the height in order to get an item inside a small opening, the contractor don't get paid the extra. As a result, when the contractor shows up the 1st thing they want is an easy install. If it runs into a problem and eats up the time, they will not get compensated so they will leave and you ended up paying $50 for nothing.
Just prior our call to cancel everything, the sales person called us and said if you picked a KitchnAid, it will work. The funny thing is KitchenAid has a even taller height than the Boche.
I will never buy anything from Lowes that require installation.JL 6/6/13 3:36PM
Don't buy doors from LOWES!
We purchased a $3500 Pella door from Lowes back in Dec 2012. The door was installed by Lowes contractor back in Feb and we've had nothing but problems. The door will still not open and close properly and even has a broken bolt because it was installed incorrectly. Pella representative came out twice and said the installation was done incorrectly and the frame is ruined. Lowes promised us during a phone call when the Pella representative was at our home that they would pay Pella to fix it. However the Lowes installation manager Tony from the McKinney TX store wants to back out and have the poor installer come back to fix it even though he came out several times and wasn't able to. We will never have anything installed by Lowes installers again and will never make a major purchase from them again. If anyone is reading this don't buy major purchases from Lowes and spread the word that they are a bad company to do business with.
McKinney, TXmarklincs 6/5/13 7:33PM
Lowes wasn't really the issue for us, it was the delivery service, 3PD, that they outsourced to, so in the end, Lowes is not going to be an option for me in the future for deliver-able purchases. They were supposed to be here Sunday night betw 6-8 PM and NEVER SHOWED. We got a call saying the truck had "issues" but later found out it went back to the Lowes in our town and unloaded our stuff. The other odd thing was the driver was unreachable and had apparently turned off his phone. The people at 3PD could have figured out a way to salvage this mess but their customer service staff does not have the tools or management on hand to do problem resolution. They said they would have the stuff here the next day at 5 but when we followed up with the store, they said our stuff was unloaded and still sitting there and it would not be on that day's delivery schedule. Lowe's should be hiring local people to deliver their products. They would be hungry for the work and at least be accountable for their mistakes and making Lowe's look bad. We held for 50 minutes and were cut off while the 3PD people tried to figure out what to do, which obviously they never did since there was no rescheduling done while we waited. Not having our stuff is bad, but I can't get those hours we wasted back, that's where I have a problem. they took part of my life.Miss Sally 6/3/13 10:24AM
I was at Lowes 5-24-2013 ask abt a Metal roof quote the lady called the guy and before I got home a message was left I called and left my name and number, today I went back and it has been 7 days later I ask to talk to the store Manger which took forever for him to come when he did I explained what had happend and I dont like doing bussiness like that, he said let me look so he looked in the computer and said my guy dont do that we have never had a problem with him ! I said your guy never called me back after I left my name and number nor did he come and the guy walked up and then he started saying he did call me over 5 times which was a big Lie he started saying he can prove it with his att cell phone Bill I told him to prove it then lets see it !! the argument went on maybe 5 -8 mintues of course with abt 6 employee as Audience I told him I guess Lowes dont need the money the Point is what the Manger should have done is---> Say sorry abt what ever has happened and let me send my guy out for your quote but he did not he defended his worker and to heck with the Buyer this guy was in the wrong to let things go the way it did so I went 50 miles to another place thats real bull ! Customers should be treated better than that if it was not for customer there would be no Lowes in Glassgow Ky or any other State I was not asking for a Job nor Money nor a Discount just a Roof Quote !!!Blueky2000 5/31/13 8:39PM
I think Lowes stores have equal quality products and service as their competitors but will fail soon if they don't correct the search for their website. I typed in Lowes on the Yahoo web search and was given several options. EVERY site option I chose went to a page that require clicking either Pinterest or Facebook. Event the Lowes "contact us" option. Call me old school but this is BS. I was researching to spend over $1000 in sinks and faucets but can't do so without registering with either of these social BS sites first. This will bite Lowes big time. I will call the store manager nearest us tomorrow to voice my displeasure with her/him.Anonymous 5/31/13 12:29AM
Purchased a Weber grill and was assured over and over it would be assembled and delivered in 4 days. Ok day comes and I have from 12 till 2 for the delivery and wait and wait and at 4:30 the truck pulls up and the guys start pulling out a box. No guys, it is to be assembled to which one of them says, "you get what you pay for"...whatever that means. So after about 2 hours of calls I finally get Store to tell me that it will be assembled and delivered in two days which would be tomorrow. Well, no call for delivery so I have to track down delivery company to hear, "you are not on our list for delivery tomorrow." Get a hold of store manager after a good 15 minutes to hear that well I will check but if isn't assembled you are out of luck for tomorrow. Well, if it isn't, they know where they can put their Weber. I have spent literally hours just trying to buy and have the product delivered as promised. There is actually more horror to this story but I simply do not want to spend more time dedicated to these people....never again Lowe's.orthobone 5/29/13 9:24PM
I had a problem returning a product due to no receipt and a block was placed on my name or license number. I have never had this problem with Lowes in the 27 years I have done business with the company. I called the customer help center 5/15/2013 and it was sent up to another group where I received a call and my license number was asked for. I gave the lady my number and the next call I received was a voice mail telling me that I was blocked indefinitely. I called the number that was left on the voice mail and requested a call back. It has been over a week now and no return call from this group. I have never been treated with such disrespect at Lowes. Shop at Home Depot where they treat you with respect.
WOW what a way to treat a long time customer of 27 years.
It has been a week since I posted this and no return phone call from the 1-866-327-7053 number left for me to call. I called the customer service line again today 5/29/2013 and reopened yet another case. This is my 4th time to open a case with Lowes of Texarkana for resolve of my account and it will be my last time. If nothing is done I will continue to do business with Home Depot going forward as I am treated like a customer and not like a criminal.
I just received a call from the person at 1-866-327-7053 today 5/29.2013 from Lowes receipts department. I tried to explain the problem to the person from this department and was meet with a very negative, rude, and total disregard for myself or my problem. I had my hands full and ask the man to hold on for one moment and instead he hung up. The return receipt department at Lowes Corporation has hired the most irresponsible and disrespectable people person they could find. I said I would not call back but after being treated this way I had no choice as my age and self-respect would not allow me walk away knowing that others might have to deal with this same person. At this point I called back to the Lowes customer service line and reported him and how he spoke to me on the phone to another supervisor. The supervisor has sent this up to management for them to review.ajc 5/29/13 9:41AM
I am a widow, in my early 50's, I shop in Mountain Home, Arkansas (zip 72653). Yesterday I spent almost $2,000 on a new riding lawn mower, at Sears. A dear friend of mine, Andy, gave me an idea about what to look for. I decided to ask 3 questions. 1.) Are the ball bearings made of steel? 2.) Does it have a Briggs and Stratton engine? 3.) How many years has this model been produced?
On Thursday afternoon I went shopping, first to Sears, where I was able to find one I was interested in. A very nice young man helped me, he knew the answer to all my questions, I wrote down all the info in my little book, and went on to Home Depot.
I found one there that had the same features that the one at Sears did, and it was less expensive. I was able to determine the engine type, but I could not find anyone to ask my other two questions, so I went to Lowes.
At Lowes I found one that I liked even better than the one at Sears, it was also a little less expensive. Two young men came to help me. One wanted to know how big my yard was, I told him about an acre, he informed me that I needed a 42" cut because a 46" was overkill for an acre. I'm ok with that, but it turns out that they don't carry a 42" in that make and model, they have a John Deere, but it was not in my price range. I asked him if the ball bearings were made of steel, he said 'they should be', and I never did get an answer as to how long they had been making that particular model because the young man was so concerned about that extra four inches....all he wasted was my time, and your money.Anonymous 5/25/13 10:02AM
I went on line to your design a deck application and took my supply list to the Aurora CO-Havana location. I asked for pricing and assistance in getting the items. This was on Mothers day. I left my contact info with your employees and was never contacted. Yesterday I went to Homedepo and bought the framing and floor only to the tune of 2200.00. I have been spending thousands of dollars with your store for the last year. Your employees do not represent you well. I was not happy with the treatment at all.Anonymous 5/24/13 6:54AM
While upper managers sit in the office and talk about the latest movie, they have asst managers walking around with blue vests on to help customers, sounds nice, right? Well that manager they put out there has about 20 different things he needs to do to be employed at the end of the day. He is told not to answer manager calls and just help customers, but the other managers aren't done talking about the movie. So the manager who is liked the least and developed by the store manager the least is giving overrides, helping upset customers, trying to assist employees who are being ignored. One time I was called by the manager on the phone and he asked "are you to your knees yet boy". I complained to HR about that incident and guess what I got, I got a written repremand. This is just the top of the barrel when it comes to how these stores are ran. Oh, the district manager at this time used to be a flight attendant for an airline, but was hired as a store manager and quickly promoted to DM for diversity. Nothing at this company makes any logical sense.annonymous 5/22/13 6:00AM
Lowe's has a long culture of not really giving a crap. They put up tags like 3 in line or put managers in blue vests thinking that will make a difference. I don't care what color your vest is. Spend some money on training rather than color coding everything. Before I stopped shopping at Lowe's I noticed managers berating employees IN PUBLIC, this was not limited to one store. I live in a metropolitan area and next to several Lowe's stores. My sister started dating a black guy and her assistant manager stopped talking to her. At the same time another lady there who had a black husband got her hours changed. I don't really even know how to adress this type of information. It simply happened.Philhockey 5/22/13 5:52AM
I think it's time the they replace there CEO stock is down again.So what is it going to take for them to wake up and smell the roses,They are understaff in there stores and so called managers don't know there stuff.I don't think they care about there customers at allAnonymous 5/22/13 5:15AM
My delivery for a new dryer was horrible, the dryer arrived missing the back, I was then told that a new one would be delivered the next(From Manager),so after waiting and waiting for the delivery the next day, I called the store and they informed me I was not getting a scheduled delivery. I had to get very angry and insisted on my delivery. The delivery arrived and was dropped off, not even installed.Not Happy 5/21/13 10:27AM
I went to Lowes recently to buy a grill. I talked to 5 associates and none of them were aware of the "buy a grill over $399 by 5/27 and get free set-up & delivery". I had to go on my iPhone, find the promotion, and then show it to them.
Then, my delivery DID NOT OCCUR on the day I was told it was going to happen. So I called to reschedule, was told I would get delivery the next morning, and yep, believe it or not, THAT DID NOT HAPPEN EITHER. I was told delivery would be in the afternoon. We'll see, I am waiting for this today. SOOOOO ANGRY at Lowes!!!!angryatlowes 5/17/13 9:14AM
I have 2 Remote Controled Harbor Breeze Ceiling Fans that stop working. I went online to verify the Manufacturer for this Model RB52 e89519 001079 . I saw that your fans caring a lifetime warranty so I called Lowes (since they are the only company that sells them. I was told to bring the fans in and they would exchange them. However once I arrived the associate Ralph was trying to locate the price (I no longer had my receipt) for more than an hour. We were unable to find the price or information. He the spoke with a manager that told him that they only cover the fans for 90 days and I would have to contact the manufactor. I called the 800 number off the box but didn't get an answer. I had no choice but to buy 2 ceiling fans because I had no lighting in my bedroom. The cost $75 per ceiling fan and I still have the 2 fans that no longer work.
Is there anyway that I can be compensated for the cost of these items. I still have the receipt and I can cut any information from the box. I can be reached by email or cell phone
I would like to thank you in advance for any assistance with this matter.
Shatona Reese-RobinsonTONYA 5/14/13 3:26PM
I bought enough cabinets for my kitchen. Had compared prices for these generic cabinets, and home depot had 20% off. They are 15 miles farther than the Lowes store. I went to Lowes and the sales girl left me standing to go find a manager. She came back and said they would match the price, but not the additional 10% price guarantee that they advertise. I bought the cabinets, I had a trailer and it was too late to go to the other side of town. I wrote a letter on-line to the corporate office. They replied that the local store would get my email, and asked if I wanted a e-mail or phone reply. I checked E-Mail. Then I get a call from an asst. mgr. following up on my complaint. these are unpainted wood cabinets. He said they had to be the same brand. Any idiot knows Lowes is not going to sell a product marked Home Depot. They put the exact same cardboard pieces on each cabinet, just printed with which ever company orders them label. This ended up being a 1/2 hour argument on the phone, which is why I had indicated an e-mail response. I sent an email back to corporate and explained what happened. Then the store manager calls me, and tells me that the next time I came in that they would give me a 10% discount on my next purchase. The cabinets were $350, so if I went back fro a sheet of drywall I would get 87 cents. I never went backed to talk to the manager who argued with me or for my 10% off my next purchase. And I now drive the extra distance to do my shopping.nflawood 5/13/13 1:47PM
I bought a washer on Apr 13th and they promised 2 business days delivery, I have not received it till today, I tried to call their customer service twice, they promised you a new delivery date but It was always delayed again and again.
I will never ever ever ever ever ever ever ever go to Lowe's to buy anything. they are cheats!Anonymous 5/8/13 7:56AM
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On Sunday, I purchased a new outdoor light only to get home and realize it was the incorrect size. The correct light was $20 more, but Erika Rodrigues of store #1160 in Cincinnati, Oh was kind enough to match the price for me. This kind of stuff just doesn't happen these days, so needless to say it was a day brightener for me.
Thanks Erika and Lowe's Cincinnati, I will be back!Margie 5/8/13 2:44PM
MR.MIKE HILLS of wilson store n.c. went out of his way to help us with our special order door for our home. very helpful in making appliances puchase on our return vist. he was able to answer our question on other items that we purchase. Thank you for all the help. walter&sylviaAnonymous 5/6/13 7:55PM
I love Lowe's. They have always come through for me. All of these complaints mean nothing. No one believes that the work can ever get done the right way unless they do it themselves. People just like to complain because they are self-centered.nh1087 5/6/13 7:12PM
I have just returned to my home after having a very nice experience at the Lowe's store in Bella Vista Arkansas. Store # 2230. I was shopping for some lawnmower parts, and was met by David one to the dept employees. David was very polite, knew how the department was arranged. He even showed me a less expensive way to fix my lawnmower problem. He was quick, and nice to deal with. I have ran business with 70-100 employees, and I can see you have a winner in the customer service that David showed during our shopping experience. Grade A employeeRalph 5/6/13 9:40AM
Manager Brianne Cinningham at the Alton, IL store was so helpful when I needed to reorder tile, really went out of her way to help.Anonymous 5/6/13 8:48AM
Brad in Flooring @Veterans Pkwy Lowes Columbus,Ga., went out of his way to come up with an alternative to the higher priced golfcart rubber mat and I just want to thank him.cqvz 3/18/13 5:41PM
Robert and Eric McMinn, from Lowes on Peachtree Rd., installed blinds for us. They were thorough, knowledgeable,mannerly and friendly. Both did a great job and cleaned up the trash from the installation Lowes should be proud to have these men in their employ. Walt DanilowiczAnonymous 3/4/13 3:45PM
We went to Lowes in Adrian, Michigan as our first stop to look for a new washer as ours had died. Our salesman was a young fellow by the name of Mitch Rowe. He was very knowledgeable and also made several calls to manufacturers to get our questions answered. We ended up buying a new dryer as well. When the appliances were delivered, the two men (Kyle and Travis)were super also. They kept us informed as to exactly when they would arrive. They were careful and neat and explained various things about both appliances. A totally professionl experience all the way around! Thank you Lowes!The Klingensmiths 3/4/13 11:17AM
I want to commend an employee at the Lowes store located on Hall Road and Hayes in Sterling Heights, MI. His name is Mike N. and he works in the lumber department. I was having a problem at my home and Mike took the time to talk to me about it and to try and help me to resolve it. He was courteous and showed a great deal of interest in helping me. I truly appreciated all of the help he gave to me. My visit took place on Wednesday, February 27th.Anonymous 3/2/13 8:48AM
We received our new Whirlpool washing machine
today (Wednesday),02-27-13 one week after the purchase. Two employees of Lowe's delivery department from Little Elm, Texas, Francisco Montijo and Greg Denn were so polite and very efficient. They also explained how our washing machine works with the sensor and how to help care of our new machine. With employees like Francisco and Greg, and the products Lowe's sells, this is the reason we buy and love Lowe's.Italinos 2/27/13 5:21PM
Installation: knowledgable installer, quick, focused, good personalityBill 2/19/13 4:20PM
We went to lowes about cabinets for our kitchen.We paid $75.00 to have someone come out and measure for us to be sure of the sizes..We still are unsure where we want to get them as we are in no hurry..My husband went there today and asked for the sizes when they measured and they said they cannot give that to us..,so now we are out the $75.00 because that would have come off of any purchase we made and we could not get the correct written estimates of the sizes..We are very disappointed in Lowes right now and are not sure we will purchase them from Lowes or not..pattybob 2/13/13 3:37PM
I was in the Rolla, MO store today to get some paint mixed to finish our home. My Lowe's card was not in the computer. I was getting pretty upset. I thought that was the purpose of those cards and mine was not in the computer. Ann Melanson (who was working that dept.) went to the service desk and Christine Kelley came over to see if she could be of help. The girls both tried everything and I'm getting more and more upset. I told them to just throw the card I had away and open me a new account. They did that and guess what? All my old records came up on the screen. I got my paint mixed as I wanted without having to go all the way back across town and dig through the trash to find an old can to find the formula. These two young ladies were professional the entire time. The bottom line is they both worked above and beyond the required time spent with me and fixed my problem. I am very pleased to say we will continue to shop at the Rolla Lowe's. These two young ladies certainly have earned a very strong pat on the back along with a raise or at least some sort of bonus for the way they handled the whole ordeal today. Thank you for listening.Anonymous 2/6/13 6:52PM
Had a great Lowes shopping experience on 1 Feb.'12,in Starkville MS. I was unsure of what I needed while shopping for a lot of plumbing supplies, until a man named Dustin came to my rescue. He was very knowledgable and helpful in advising me on what parts I needed for my project. Thanks Lowes!
Wayne LivingstonAnonymous 2/4/13 9:37PM
Recently had some faucets and toilet replaced. All merchandise was puchased at Lowe's and the install was done by one of their contractors. I was exceedingly happy with the service I got with three gentlemen in their plumbing area, particularly w J. Stevens who I worked with the most. He answered all my questions, was very patient and went above and beyond the call of duty in assisting me w my plumbing needs. I was very grateful to get someone so knowledgeable and helpful.
I was also very impressed w the install job that C. Thelen did w the faucets and toilet. He was very patient as well w my questions and incredibly flexible when we ran into a few operational snags w old plumbing at my condo complex. The job he did is fantastic and everything works and looks wonderful. Thank you so much Lowes at the Landing in Renton, WA. You have a great team there and I am quite happy I followed my fathers advice and went w your store and contractors.Alecia 2/2/13 3:07PM
I used to like Sears appliances and service. Sears became so poor when it failed to correct a problem with a brand-new refrigerator and failed to live-up to its refund satisfaction policy. I went to Lowe's.
Lowe's removed the new, non-functioning Sears refrigerator at no charge and intalled a new Whirlpool refrigerator. I was so please after hassling with Sears to no avail that I bought a Whirpool washer-dryer, front-end loading set.
Had a problem with the dryer door. Lowe's fixed it! Had to replace pipe on washer, Lowe's fixed it.
Lowe's made my hosuehold chores easy. Get to them fast & skip SEARS!!
Thank you Sherri & Lowe's!plasticscomposites 2/1/13 11:38PM
We purchsed a 29c. ft Samsung French Door refrigerator from Lowes in Alexandria, La.
So far we love the refrigerator. Our main reason for commenting is to say that the delivery men were exceptional. Hats off to James Minor and Brandon Carter. They were professional, polite, curtious, and very knowledgeable about the product. Our front door had to be removed to bring the refrigerator inside and it was all done without any problems.
We know that these two gentlemen are a great asset to the Alexandria Office and we just wanted the company to be made aware.
We will request these same gentlemen to deliver all products that we buy from Lowes in the future.Carmen & Jerry Villemarette 1/26/13 8:30PM
We would like to thank Lowes, Brockort NY for their great service on our new kitchen cabinets and counter top. Special thanks to Aaron, Karen and Sierra for all their help.Anonymous 12/16/12 5:14PM
Lowe's rocks! I had to place a special order and Jose was the best. Helpful and knowledgable about the products and details.Jimmy 12/13/12 3:10PM
WE WENT TO LOWES STORE NUMBER 21 ON 12/1/12 AND NEEDED SOME ASSISTANCE IN THE FLOORING DEPARTMENT. I MET MR. MITCH NAKAMOTO (DEP MGR) WHO WAS EXTREMELY HELPFULL AND KNOWLEDGEABLE. HE TOOK THE TIME TO EXPLAIN HOW TO DO WHAT WE WANTED TO DO. WE LIVE IN KHEI AND WAS VERY FORTUNATE TO HAVE MET HIM. WE PURCHASED WHAT HE RECOMMENDED AND FEEL VERY CONFIDENT WITH HIS ADVICE. WE WANTED TO TAKE THE TIME TO RECOGNIZE THIS INDIVIDUAL WHO WAS EXTREMELY COURTEOUS, HELPFUL AND KNOWLEDGEABLE CONCERNING OUR PURCHASES/TASKS. PLEASE EXTEND OUR APPRECIATION TO MITCH NAKAMOTO FOR HELPING US. WE WANT TO ACKNOWLEGE HIM.
THIS WAS A VERY PLEASANT EXPERIENCE WITH MR NAKAMOTO AND LOWES.
TOM SOKOLOWSKI AND LILLIANAnonymous 12/1/12 10:21PM
The Flemington, NJ store is awesome. The management staff is super nice and I would not go any where else.Anonymous 11/27/12 8:10AM
I WENT TO LOWES STORE NUMBER 2363 11/12 AND NEEDED SOME ASSISTANT IN THE PAINT DEPARTMENT. I MEET TWO GENTLEMEN WHO WERE
EXTREMELY POSITVIVE,AND KNEW THERE PAINT.
I LIVE IN POINTCIANA FLORIDA 34759.
THE NAMES ARE JEFF KISBY, AND BOB STUCKAS.
THEY WERE PLESANT AND VERY HELPFUL. I HAD
A GOOD DAY AT YOUR STORE AND WANTED TO
ACKNOWLEGE THEM.Anonymous 11/12/12 3:41PM
I shopped at Live Oak Lowes Store #2462 and got excellent service by Dawn Atchley. She helped me with a couple of items. The only thing I found out she was a Gator and I am a Seminole. We had a good laugh. She was very helpful.
Gail McCrayAnonymous 11/11/12 2:55PM
I guess everyone should come to Troutdale Oregon Lowes to shop. They have great customer service.Sherry 10/26/12 8:21AM
I had a great experience at lowes. Went in to get some tiles cut. First Mike Scott at the wood village store was very nice and very helpful. Thank you so much. Had to show my husband I could tile my bathroom and I did. Also a big thanks to Matt S. at same lowes store for cutting a couple more tiles for me. My project is done and turned out beautiful. Thanks guys. See ya soon. Sherry :)Sherry 10/26/12 8:12AM
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Anonymous 6/16/13 6:26AM
Not Happy! 5/12/13 2:48AM
Anonymous 8/31/12 8:49PM
I love the company it's the management in my store I abhore. I just can't understand why, why, why this store keeps employing lazy good for-things that will walk in circles all day long take 1/2 hour 15 minute breaks up to 4 times a day. Ignore customers and MANAGEMENT allowes this.
I believe with all my heart that to help Lowes I need to provide excellent customer service, keep shelves stocked and "zone recovered shelves" at all times. I'm at my wits end..
When I walk thru the doors at Lowes I begin customer service.. zone recovery, and making my day a pleasant one. I'm furious that I have an ASM that is so lazy, I'm a famale and taking care of a department that demands a lot of attention. YET.. when I was placing 7 air compressors onto their shelves.. MY so called ASM asked if I was helping a customer I told him No.. I was putting product on the shelf.. His "grrr" answer was "Oh, ok" turned away and left me with NO help at all. What a slap in the face.. as a result of moving 9 air compressors by hand, 5 miter saws, 8 4 4-tool Porter Cable tool kits, and 4 Dewalt 4-tool kits.. with no help.. I now have a pulled muscle in my back.. I called in to let him know and his response was.. "Well call in tomorrow if you can't show up." All it would have taken was for him to show one minute bit of concern for an employee and give a helping hand.
I'm appalled at my ASM's lack of help. We have other ASM's that work with their people under them.. I pray that some day, I will too.
I'm ashamed at the stupidity that Lowe's allows it's so called ASM's to become. There are a few that warrant respect but the others are trash and should be thrown out with the garbage.
LowesBoPeep 7/16/12 4:02PM
That's another great example. They have call buttons in various areas. Each time a customer pushes that button, we are timed on how long it takes us to respond and turn it off. One would think that this would be in place to ensure a customer is actually taken care of in a certain amount of time, however, with badly understaffed departments by design, this is not the case. They preach that we don't have to know what we are talking about, just that we simply must go to the customer, turn off the button, and tell them that we are finding someone for them. Customers are not looking for someone to tell them that help is on the way in who knows how long, they are looking for help now. The reason we have to run to turn off the buttons in a certain amount of time, eventhough we don't know how to help, is that the button times are used to show how well a store is staffed. If the times are lengthy, then the store management is expected to find more staffing for the said departments. If the times are low, they don't have to find more help. This is how they manage to keep staffing low, and at the same time, present the appearance that they are staffed well enough to provide good customer service. If they don't have to provide the extra payroll, they have a better chance of opening the door to bonus land.
Finally, this year, they cut commissions to all employees. We used to make something extra for selling certain products. Now, we make nothing. Sure, they took half of what we made last year, and split it up over our 26 pays to compensate us for our losses, but, if you are like me, and spent copious amounts of time away from your department covering other areas, then your commission totals last year weren't that much. So, now, like me, you are making about 7k less than you were a few years ago, even with several raises. Some people are making well over ten thousand dollars less now and being expected to do more work.
Also, if they want you gone, you are gone. With the amount of policies they drum up in corporate, stating that you may be terminated for almost any of them, the store manager has an open book to throw at virtually anyone. Especially since they make you break the rules themselves by going to customer's houses etc. With the amount of rules one may be fired for, you are always just a boot push away from heading off the cliff. I've seen several people that either turned store managers or pets in for doing something very wrong get terminated themselves in a short amount of time for stupid reasons. They are only a page turn in the rule book away from being able to fire anyone they want. I've had senior managers lie to me about someone saying something bad about me in order to try to get me to spill some beans on said person. I had another senior manager ask me once if I thought that same person was "getting too old for the job". Funny that in both instances, though a few years apart, it was the same store manager over both of the senior managers trying to play games with me. That certainly rubbed me the wrong way. I also saw that same person get written up for something that no-one can ever remember anyone else being written up for. Petty S**t that you don't write people up for. That person has a target on their head for sure, however, they are a completely capable and knowledgable manager. I've never had a better manager anywhere at any job in my life. It just so happens that this person is nearing retirement age and makes a pretty good salary. They want him gone to be replaced with a new, fresh, yes man at a much lower salary.
Now to the customer end. Think, if you were treated this way at your job, would you perform well? Would you be able to talk to customers trying to sell them something, answer 2,3,4 requests for service at call buttons, and answer telephones, in three different departments, all at the same time? This is why you can't find service. It's not our fault. We cannot help that departments are understaffed or not staffed at all for hours at a time by design of our management. We try our best to service you, but it gets tiresome, and we frequently burn out from all of the BS. We hardly even know what is going on from day to day in our own departments. We don't know why so many things are so frequently out of stock. We wish we could do a better job, we wish we could be more helpful, we wish we would be able to help all of you, but we can't. It's out of our hands, it is corporate and management. My suggestion would be to find what you want somewhere else. Go back to mom and pop stores. Support your local hardware, green house/nursery, or flooring store. Chances are you will find better products faster, and they may not be made in China. Plus, you will find that customer service will be much better there and you will be helping out a neighbor, not a corporation that doesn't give a crap about you.
XRS5 6/24/12 1:33AM
anon 5/21/12 7:11AM
jonmako 5/18/12 5:54PM
I should probably find a new job.
Anonymous 4/26/12 5:41PM
You cry because you got a late fee when your payment posted A WEEK LATE. What did you expect to happen?
Your 18 month promotion was accidentally put on as a 6 month promotion, and it expired 6 MONTHS AGO, and NOW you wanna complain about it? READ you statement. If you find any errors, call us THEN. Not far after the fact. We can't help you if you're too lazy to read your statements.
And, you... the wife, the husband, daughter, son, whatever. I don't care if you are the one who handles all the bills. If you are NOT the Primary Card Holder, we CAN NOT work with you. Even if you are an Authorized User. All that means is you are authorized to USE the card. You cannot make changes to the account. If it's not in YOUR NAME, it's not YOUR CARD. Accept it. It's the LAW. Not Lowes, the LAW.
The majority of our callers waste their time and ours with stupid questions that they could answer themselves if they took 5 minutes to read their statements.
Lowesguy 4/17/12 9:27AM
I was a manager at a Lowes in Florida for several years before I was wrongfully terminated because I caught the store manager performing a transaction that constituted embezzlement. I thought about it for a while then brought it to the attention of the HR Manager in the store. Another brought it to the attention of the District HR Manager also.
They briefly investigated and when he found out I went to HR I was fired six weeks later under a false and pretextual set of facts. Which brings me to how Lowes operates its stores. They have a flawed business model.
The reason there are so many complaints about inept customer service is because there is no training at their stores. That would cost money. You see the problem with Lowes is the way they have structured the way senior level management in the stores earn their bonuses. Their bonuses are based on their ability to control costs and earn profit based on total sales dollars. Not profit dollars just total store sales. Lowes as a corporation does not absorbed training costs that are effective at the store level. They only provide computer based training modules that employees forget moments after walking onto the floor.
The only thing store management can control at the store level are costs directly associated with labor costs. By keeping labor costs down it helps ensure their bonus. So when there are very few employees on the floor it is because it is close to bonus time and they are striving to keep costs down, or they have evaluated a targeted goal and ate striving to meet it. I assure you senior management does not give a damn about the level of customer service you receive, or how much of your time they waste. They only care about their bonuses period. With fewer people on the floor it means lower operating costs. In addition, when smart, hardworking employees start making too much money hourly they look for a reason to get rid of them also to keep costs down. I know because they bragged about their methods in meetings and on the sales floor with other managers.
So when you walk into a Lowes store and can't find a competent employee to help you it is likely because of good old greed by your local store management team trying to obtain their bonuses.
More specific instances to come as I am tired of being quiet about this. Just simply shop somewhere else if you want good customer service, because I assure you they don't care about your complaints. They only care about their bonuses.
Froggy 3/23/12 11:16AM
FedUP 3/17/12 6:10AM
Anonymous 3/4/12 11:12AM
Most of the negative comments look to be coming from ex-employees (most likely fired) or bottom-tier employees (soon to be fired). "Bottom-tier" is my own definition. It is an employee that generally sucks...not dependable, poor attitude, low IQ, openly complains about wages ($8.10/hr...seriously? Cashiers are starting at my store a minimum of $2 higher) and finally they might be really ugly. These are the employees that are 1/2 warning from being fired. They were probably hired during the seasonal push and are considered vest fillers until someone more qualified comes along.
Myself...? this is my second tour as a part-time CSA and I could not be happier. The first time was about 5 yrs ago while I was unemployed. It was a descent wage (well higher than $10/hr) and the only reason I quit was I relocated. This time around I needed to supplement my income for something and they rehired me @ $1 over my last wage...5 years later. I certainly was not expecting that.
I will admit that I do not know everything about every department...no store can cross train for that. But I do know where most things are and I know how to get my hands on most information. For the folks I cannot help, I call the dept. specialist, mgr or CSA who can usually help. Of the four depts. I worked in, I worked diligently to learn all I could so the I could provide accurate information.
I will admit that a management team can make or break a store. I might feel differently if I were working in a store that was running in the red and did not bonus on a regular basis.
firebush 1/16/12 10:49AM
none 12/11/11 3:29PM
Just... A guy... 12/6/11 8:13AM
Management is the biggest problem. No concern for anyone except themselves. It goes all the way back to lack of experience at the corporate level. We all know what runs downhill and I can tell you there is a huge pile at the bottom of this one.
I was told by management to lie to customers and hide the truth whenever possible. When management was confronted by it by district management the managers would lie so the employee had to take the wrap.
If people knew and understood what goes on behind the scenes at Lowe's they would not shop there.
Managers also do not talk to customers. We were always told to take care of the customer, but when something went wrong or the customer reported it to corporate the employee would be written up.
All managers go through extensive training for months. This is a learned thing. They are told to act this way.
Lowe's is wrong in so many ways! I could tell you hundreds of stories that you wouldn't believe. The most unethical place I have ever worked!
redvest 9/21/11 5:54AM
Lowe's is just out to make money--they won't spend a cent on anything, especially training. We have rickety ladders, and just basic office supplies seem to be short on hand. The reason no one seems to know anything is because we DON'T. If you're lucky, you'll get an employee who used to be a former plumber, or electrician or really knows lumber, and knows their stuff. The majority of the rest of the employees (especially the ones who have been there maybe three years or less) won't have a clue if you ask them some really technical question.
Some words of advice/warning:
Do not order something over the Internet and expect to have it delivered. The system is messed up and every time there is an Internet order, it gets messed up.
Weeknights are better to come in and shop. We are not as crowded.
Lowe's drivers sometimes put in 12-15 hour days and they don't get to take a lunch or break. Why? Because management wants to schedule as many deliveries as possible in a day's time. So don't plan on having them drop by during your lunch hour at home and be able to get everything all hooked up. If the drivers run into a problem at the previous stop, it throws them off for the rest of the day.
Don't grab paint off the shelf and bring it to us and say, "I want it this color." The computer will tell us which base we need--if you want a dark color, we'll need a base 4 or 5. There's enough room in these cans for us to add tint. We cannot add a bunch of tint to ultra whites or base ones. Let us do our job.
Realize if you want the cheapest possible blinds/hoses/faucets/lawn furniture, that doesn't mean it's going to last forever. And if you really need to have $4 blinds to decorate your lake house, because that's all you can afford, perhaps you really can't afford that lake house.
If you need a custom match, bring in a paint sample that is as flat as possible. We cannot match round or odd-shaped items.
Realize YOU are NOT the only customer in the store. I wish we could have three people in each department, but blame it on Lowe's. The managers are desperate for their bonuses, and their job is to keep costs down. That means one person (or nobody) in a department. Unfortunately, you cannot get blood from a stone.
I've worked there a few years, and I only took the job because I needed something full time with insurance. I am not cut out for retail, and in the past year and a half, I've been hit twice by customers. One I was helping, the other hit me as I came around a corner, and no, I didn't startle her. I've never been treated like this at any job in my entire life. And yes, I have a bachelor's degree. Sad state of affairs when your education won't get you anything except a retail job. Hopefully, I'll escape someday. However, realize if you the customer are unhappy, so are we, as employees.
Employee 8/26/11 9:14PM
bobbyjoe 8/10/11 7:11PM
Corporate America 8/6/11 10:14AM
Like they pointed out, make sure you are asking the correct person your questions. For example, a cashier that you grab when they're heading to the front knows nothing about a pilot light. Every employee in the store has a different specialty.
Things I wish people realized more about the customer service desk itself:
1. I have a phone ringing off the hook. Please please please realize this, and don't get mad when I answer my phone, it was your choice to pass up the 3 open registers on my line and come to my busy desk.
2. If you have an issue to resolve, most of the time a cashier is not where to start, come to the customer service desk.
3. Asking for a manager right off the bat usually does not get the job done. 90% of the time I myself can resolve manager requests.
4. If you don't want a merchandise card for your return, keep your receipt or make sure you can track it back. When you are making a big purchase, (my biggest issue is always outside power equipment like weed eaters) try to remember how you at least paid for it, because you not having your receipt directly correlates to the lack of service I can provide to you.
5. The Extended Protection Plans and Replacement Plans are not a scam. I'm not saying this because I work for Lowes. They are a good idea on ANY purchase in ANY store on and item you are going to be using a lot. Another example would be a computer, always a good idea to be covered. For the extra money, just get the plan. So when you bring me back your weed eater in a year, I can do something about it.
6. If you're calling to speak to a department, just say it. The person working the customer service desk (where the phone calls go), usually does not have time to listen to your issue, just say which department you need because you're going to be transferred anyways.
7. I WISH I HAD A 12 ITEMS OR LESS SIGN. Bringing big orders through the customer service desk is just asking for it. Your order will get interrupted by something, even if it is just a phone call. Again, you can't get mad because I have to answer my 5 lit up phone lines.
Just a few things that make YOUR experience worse, because of limitations that are placed on people on the front end. Most of this can go for cashiers as well, they are not the experts.
Also, stay off the cell phones during check out :) It's rude!
Jenny42 7/27/11 6:19PM
busted 7/27/11 12:23PM
Anonymous 4/2/11 5:28PM
BooYou22 3/11/11 2:35PM
Anonymous 5/7/10 7:41PM
Anonymous 4/23/10 2:01PM
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