MSI Customer Service

User Reviews, Ratings and Comments

MSI customer service is ranked #527 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.30 out of a possible 200 based upon 213 ratings. This score rates MSI customer service and customer support as Disappointing.

NEGATIVE Comments

200 Negative Comments out of 213 Total Comments is 93.90%.

POSITIVE Comments

13 Positive Comments out of 213 Total Comments is 6.10%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • MSI

    Customer Service Scoreboard

    • 31.30 Overall Rating
      (out of 200 possible)
    • 200 negative comments (93.90%)
    • 13 positive comments (6.10%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.9 Reachability
    • 2.0 Cancellation
    • 3.0 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by Bluetooth problem


The customer representative called daniel from MSI IS rude and doesn't want to help me solve my computer bluetooth issue .

Posted by Anonymous


I was honestly disappointed. As someone who always recommends and tries to reach out to company provided support teams. I was today blasted with unnecessary techno jargon and attacked when I expressed I didn't need the explanation. I ran into a new issue today that was simply a driver issue and I was trying to verify this and eventual got to after the tech puffed his chest and blew all over my parade. Just completely unnecessary.

Posted by Henry


Bought new set. First time using MSI. Terribly disappointed.
Within 3 months motherboard spoit.
Then monitor spoilt.

Posted by msi ge66


sent my gaming laptop for repair after 1 month same problems apear again.Worst service reeived

Posted by PissedoffMSIclient


MSI customer service is absolute trash. One of the worst companies I have ever dealt with. Not only did they not offer me any possible solutions, they were extremely rude and unprofessional. Even though I really liked my laptop, I will NEVER purchase another one from them.

Posted by Mawsberg101


Msi never replied to my question , all i needed was a little cable now o have to but a new aio. I emailed 5 teck companies msi is the worst...never again they lost 3 gen of costumers f them

Posted by Bort


The negative reviews would be higher except for 90% of the time the survey they ask you to fill out to help them "get better" is broken. I spent a good amount of time trying to give constructive critism only to press the submit button and have nothing happen.... Sound familiar? Yeah, this also happens when you're trying to open a suport ticket; basically, you cant because the submit button doesn't do anything. MSI hhave some great products, but if you have tech problems or need support, you will be starting on an epicly long journey and be lucky if you end up getting your question answered. You're better than this MSI! I love ur products but help us out with customer service supoort please

Posted by JohnIL


Not one of the better companies to deal with product issues even under warranty. I had a corruption in a 3-month-old Modern 14 notebook operating system. The restore image did not work and MSI gave me a choice of paying to ship it to them to repair or purchase a restore image on a USB drive for $35. Still trying to get my $35 back because the image on that drive didn't even support my model. Besides the Windows 10 version was at least a year out of support. Working with Better Business on trying to recoup my money. Not a good way to run customer support but I guess until people stop buying from them. It's business as usual for MSI. I know I won't buy another product from them.

Posted by Ted


MSI 980ti gpu, since it's extremely difficult to find any information from your website. How does anyone deal with the garbage cooling fans on a GPU, in it's latest and great days it ran fine but you offer no real support for finding information on new fans and how to replace them, I'm looking for a new build due to my 3rd MSI motherboard that is screwing up z270 xpower titanium

Posted by Ted


MSI Z270 XPower Gaming Titanium
WHY NO BLUETOOTH on such an expensive motherboard and trying to find out how to contact MSI is extremely difficult your website sucks for trying to find information, I thought I was just looking for a bluetooth driver, turns out some obscure website tells me this motherboard doesn't have bluetooth, you upsell msi and pat yourself on the back but for pennies on your end you omit bluetooth why ? do that it's just frustrating that you would do that !

Posted by jchaim99


I bought a n MSI AIO Liquid cooler HSF for my i7 9900k. Less than 6 months and the radiator is grinding and the temps are over 100c.. Called customer service to RMA and found out I need to ship itt back at my expense and wait 1-2 weeks to get it back I decided it was not worth the trouble. I dropped the whole thing in the trash and I will NEVER buy MSI again, and neither should you.

Posted by Kyle


Their RMA process is impossible. They claim to have a 3 year mfg warranty on their GPUs. Mine was made in 2020. They informed me the warranty was up in February...even though it's only been 2 years. The GPU hasn't worked right since day 1. I got it from a friend who was given the runaround with the RMA, as well. Pretty terrible customer service in my experience. Pray your components don't fail shortly after the warranty runs out.

Posted by Mobone


I contacted MSI Technical support with the following Inquiry;

I am searching for the part number to replace my laptop keyboard the G,F and spacebar keys are no longer working. Also seeking a service manual URL Link for my MSI WT72 6QL-400US workstation that contains disassembly instructions Also seeking an updated BIOS link for this model. The current BIOS is rather old.

I received the answer below;

Please contact MSI customer service representative/laptop accessory team at 1-888-447-6564 with your laptop parts ordering inquiry. Mon-Fri (9:00AM-5:30PM PST).

Need I say more? Talk about useless service!

Posted by kiran


MSI india. most horrible. we gave a list of parts that we needed to replace in our MSI laptop for estimation. The email response from MSI in Delhi was that it is expensive. they refused to give the estimate at all.

Posted by NEVER BUY MSI PERIPHERLAS


They are just the worst in the industry not to mention their pathetic ui/ux dragon center but their ultimate worse comes in customer service ,
they are putting fake warranty periods and deceiving the customer that they have 12 month warranty while in fact they only have 1 month , this is the most pathetic thing i ever saw .
i am now stuck with their malfunctioning mouse .
Bottom line : Lesson learned to never ever consider buying any MSI Product go with the respected ones out there , MSI just don't care about their reputation

Posted by Azeez


MSI Customer service is worse and not in any way better than any company out there. This company is making customer to pay for any computer ship to them repair when the product still cover by the company warranty.

Posted by Common


First I my complaints were met with laughter and continuous "okaaaayyy..."s. Secondly the response for my buzzing video card issue was answered by "just get a case lol" and more laughter. Then I asked why my item was sent back in an white cardboard box instead of the original I sent and they just said we can't do anything about it is there anything else you need? Compared to EVGA I have no idea why this guys haven't gotten sued for literally making fun of their customers because of whom they exist.

Posted by Kekelao


I'm very displeased with MSI. I have been building computers for roughly twenty years and never had an issue with a bios firmware update until recently. To RMA the still under warranty motherboard is going to cost $40-80 when I only paid $105 for the board. That's 60% roughly of the total on what I paid just to get a refurbished board and not even a new one. Went onto Newegg and they are selling asrock motherboards for $54 after rebate. Why would I pay that to send back an unreliable product when I can just save another $60 and buy one new. MSI basically said pay the ridiculous shipping or I'm out of luck. I won't be purchasing their junk any further.

Posted by Amor Fati


I purchased an MSIGL638RC in 2018. Since I got it I have faced the following issues:
1. Laptop screen hinge breaks regularly. - Got it repaired but the screen keeps popping off. -
Solution: Got a new one but of no help so I had to use Feviquik to glue it.
2. Battery adapter conked off in 2 years - Had to run from pillar to post to get a new one.
3. Upgraded from win10 to win 11 and its as slow as a snail... or a turtle..may be they are faster.
4. Last week my laptop crashed and i could not do a factory reset as the blue screen kept coming in a loop.
Solution: Went to the service center in Hyderabad by they behaved in such a bad way I took it back.
Called up the service center number (022 4912 5588). They asked me to send an email and told me they will send me the link to the OS which I can install on my own. That was on March 30th and today is 6th April. I have been following up and they keep saying they will send it... I think all the MSI laptops are so bad that the technical support team does not have time to send me the OS link. I have been told my hard disk is not ok and needs to be replaced!!!
I told them my next laptop wont be a MSI...

Posted by Cyrus


I called MSI support 10x and each time I was hung up on. Unbelievable... Just pathetic how much you pay for their laptops and you can't even get a call answered for support! I'll never buy their products again and urge you not to buy as well!

Posted by Pboy


My experience with MSI technical support and RMA repair shop has been pretty abysmal.

My 2.5G LAN port on my MSI X570 MEG ACE has been giving issues since I bought this Motherboard.

I didn't think anything of it at the time because it would only occasionally drop the connection for like 5-10 seconds maybe twice a day.

All of a sudden, a couple days ago it stopped working completely.

I use the 2.5G port because I have over 1gbit internet speeds to my home. I use the multi-gig port on my router/modem side (Netgear CAX80).

I have tried every possible combination of new cables, different ports on both the router and computer, including the 1gig port on both.

Every port works except for my MSI motherboard's 2.5G port.

I've reset the BIOS, updated the bios, reinstalled windows, and tried both windows 10 and windows 11.

I could not solve the problem on my own.

It doesn't stop there. Fast forward to the day I'm leaving this review having just received my board back from RMA and I had to write this message to MSI support... Haven't had any response from them.

"Hello, I just received my board back from the RMA service (RMA number: EMAX*********), and it's broken even worse than before I sent it off! I sent it in for only a malfunctioning ethernet port but now It won't even boot anymore. It just freezes with code 4d on the debug led screen. I tried removing everything but just one stick of ram, CPU, and GPU but it still won't boot. I went to Best Buy (no microcenter near my home, unfortunately) and bought a cheap ASUS B550 board, installed my components onto it and it booted just fine. So, it's definitely this particular MSI X570 MEG ACE. I tried using the bios USB button to flash the bios to the latest version with the latest bios renamed to MSI.ROM and it seems to be flashing correctly but it still won't boot after flashing. the board they sent back was the same exact motherboard and the Remarks on the packing slip say: "Repaired OK", but it doesn't look like they did anything to the board. Shipping this heavy board back and forth costs me 22 dollars (USPS Priority Mail insured) every time, as I have to do it all the way back across the country to California."

I should have known to not buy another MSI Product, the only other motherboard I've ever had to RMA was also an MSI board (An MSI X99 Gaming 7). They replaced that one free of charge but oh boy, not this one, no way jose.

Posted by Anonymous


Send MSI PC back to repair service, got a message from them that something is mechanically broken. This did happen during transport. So I rejected the repair on my costs.

No answers from service. After asking for several times, I got an answer they will keep my (needed) PC for another 30 days until they get answer back from UPS.. They keep putting presure on me or they punish me for insisting on my by law given rights.

Last MSI Product I bought

Posted by JestoNsane4u


MSI customer service will have you going in circles. They have an official link how to get a free LGA1700mounying bracket for their AiO. Followed the steps and just keep getting the runaround. Will no longer be purchasing MSI,anything.

Posted by Anonymous


I purchased MSI Z490 GODLIKE motherboard in USA for about $775 to build a system. It would not work. Since it is under warranty, I sent them for replacement. MSI returned the same motherboard back to me without doing anything but wrote 'repaired' in the note. It would not work. I sent it back. MSI sent me a refurbished motherboard. This too would not work. I Just requested for a full refund and waiting for their reply.

Posted by Zed


Worst service center here in the philippines as well they keep lying that they will send my laptop to service center and still they didnt send it to service center my laptop only need to replace the A cover of my laptop and they still took 2 weeks to replace it i thought msi is the best laptop both for work and gaming but im getting dissapointed worst service center

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Posted by Lizzy


I would like to mention how responsive the MSI Customer Service is.
I thought I would have to wait a while on the Live chat as many other computer companies do.
But I got in line in less than 30 sec, and the technical support is very professional as well.
Just by live chat, they help me to troubleshoot the issue and now my Web cam works just fine.
Impressive and Professional Customer Service.
Keep it up, MSI!

Posted by Alphaleo27


Needed help with my GS65 Stealth 8RF with the GPU Fan and the battery. The MSI India Notebook Support was really great in resolving the issue, Did try to reach the support team over multiple portal on Facebook and Instagram, the team was quick to redirect to the service team and was reachable over the phone on the support contact number +912249125588

The team pre- ordered the part and asked me to visit the service center only when the part arrived. This saved me a lot of hassle and travel time.

The Team also did a feedback call which is very rare from any vendor now a days.

Not yet encountered any issue after the resolution.

The Team was very friendly , technically sound and Prompt to answer and resolve the queries.

Would Rate 10/10 for MSI India notebook service

Posted by marxtinus


My mtb was waratied for 3yold. I didn't have my invoce. but it dosen't matter MSI did what need to be done to solve my problem. Got an exchange in less than 2 weeks with a new revision of my faulty board. Great thanks to all MSI staff. you did a great job. My next hardware will be MSI for sure.

Posted by Gryphos


LCD Frame broke one day when i opened my laptop, read these horrible reviews on this website and had a picture painted that MSI were horrible. Actually considered going else where and for some reason I passed up on the negative reviews and called them, the phone call got answered as quick as it ended. MSI directed me to a website with a form, to which i filled out and received and email almost instantly. The email contained a information about a collection via UPS, I dropped my laptop off at an UPS collection point the same day. It got picked up by UPS the next day, and delivered to MSI within the next 4-5 days. I received email of completion to the MSI warehouse and it also informed me if anything other than the detailed problem was current they would contact me further, which they never, often i thought "its weird they haven't contacted me". Or was it? 7th day came and my doorbell went, my MSI baby was home. In perfect condition, actually the lid opens so much better than before.

This is my 5th laptop in a year, 4 laptops prior were Alienware, the 4 broke on me and the support was hellish, MSI have not only crushed them with the specs of my MSI DE, their support crushes them also.

After having both companies experience, MSI for the win.

Don't be brainwashed with these negative reviews, it is absolutely true that only time people have something to say is when its negetive.

Now i have absolute 100% faith in my MSI support and warranty that im gonna extend it every year.

If you've had a good experience always review, let people know ! I wouldve ruined my warranty if i believed these negatives.

Posted by Erickjohn K.


I see a lot of Negative reviews for MSI RMA service and wanted to share a positive experience. My MSI GS70 Laptop died on me one day and I had an idea why so tested what I could on my end and was about to open it up to find out if the DC Jack solder had come loose when I realized I could still be under warranty.

I contacted MSI and they said that I was still under warranty and they would issue me an RMA. They were very upfront about how the situation would go. They stated that it would take between 10-15 business days once they laptop was received and depending on the problem could take up to 20 business days. They also stated that according to the symptoms that I was having it very well could be the battery which was not under warranty. If it was they battery, they would let me know and I would then have to pay for the battery.

I gave them my e-mail and they said they sent the RMA. 2 days later I had not received the RMA so called back and they once again resent the RMA. I waited and although I did not receive the RMA I did not think it was anything they were doing. I called once again, each time they were helpful and understanding, they reissued a new RMA. I again did not receive it and came to the conclusion that it was my e-mail host - hotmail.com - as there have been a number of times I have not received e-mails from that host. I contacted them once again now being over a week since my first contact and asked if I could have the RMA sent to a new e-mail address. They were happy to oblige since they understood my issue.

I received the RMA, sent the computer back and after reading all the bad reviews regarding their RMA procedures kept telling myself that everything would work out and I needed to be patient and reminded myself that they did tell me originally that it could be up to 20 business days. If you think about that, that is roughly a month. They did not lie to me about that and they told me up front.

I received an e-mail when my RMA arrived and started counting down the days. I received the laptop back with amazing packaging to protect it and within less than 10 business days. They could have easily fixed the problem and told me that it was the battery and had me pay for a new battery but instead they fixed the problem and the only thing I paid was the shipping expenses back to the company.

I think people need to step back and understand patience when it comes to RMAs and keep a positive outlook on the situation. This whole situation tells me this company is Honest and Provides Great Customer Service.

Posted by Anonymous


Sent a laptop in to replace a fan that was going out. These guys did a thorough job and in a very timely fashion. Thank you MSI RMA Dept.

Posted by Luca


The monitor of my GS60 2PE broke when I was abroad. When I returned back to Italy, I contacted the support service and they easily sent the notebook to their repair customer service. The notebook returned with Microphone and Webcam not working. I pretended a new one, since my notebook was almost new and they were not competent enough to repair it. They made me send the notebook to Poland and after 3 weeks I received not my notebook but a refurbished one. Of course I complained, since they stated that they would have sent me a new notebook not a new one. After several email, I was able to get a new notebook and they have been so kind to upgrade it to a GS60 2QE. Overall a difficult experience but I cannot say I am unsatisfied in the end and their notebooks are amazing.

Posted by mikro


Hi
Bought a new high end PC. Everything worked fine for 3 weeks till one morning it wouldn't fire up. Took it back to Cheltenham MSI. Sales person identified the problem and installed a new Graphics card ( GTX 750, I think) All without fuss. It is a 'cheap' shop, but the gentleman in Cheltenham is always trying his hardest to please all his customers.

Posted by Aunty Edna


I was intending to join in the chorus of complaints here, but MSI came good. My hardworking and abused CX640 has been undoubtedly the best laptop I've owned in 15 years but the battery conked after only 18 months, and I spent a fruitless five months trying to find a replacement - at MSI shops, distributors and after-market suppliers. I actually ordered one on three occasions, once here in Thailand and twice in Hong Kong, only to be later told that it was "unobtainable".

I then sent an email to MSI Thailand HQ extolling the virtues of their kit, but politely suggesting that they must surely be able to supply batteries for their own computers and asking where I could get one anywhere in the region. MSI got on the plot straight away and had one ready for me to pick up in Bangkok within a week. They have since done similar with a replacement keyboard.

As the Scoreboard clearly shows, all computer companies perform abysmally, but in my experience, MSI are streets ahead of Toshiba, Compaq, HP in terms of quality of kit and service.

Posted by kootraveller


I needed to replace the touchpad on my MSI U100 netbook, after 5 years of heavy use, but I couldn't find a supplier here in Bangkok who stocked the spare part as it had become fairly old. I had almost given up, then I decided to call MSI and ask them.

They were so kind in fact, that two of their staff members and two technicians arranged to meet me during a demonstration event in Pantip Plaza and they replaced the touchpad with another one from a demo model they had. They did that free of charge and even treated me to a nice cup of ice coffee. WOW, where can you get such service and customer care (emphasis on the word "care") these days ?.
Thanks MSI, and it would be my pleasure to continue to support your wonderful products.

Posted by Babington


Called 2 times today after my MSI A6400 had problems with booting. Both times I only waited less than a minute and spoke to John. This was the by far the fastest response I have ever had with any computer company. I have had 15 or so computers over the years (my wife and I have 4 now). I would definately buy MSI products again.

(and NO i am not an MSI employee or in any way affiliated with the company)

Posted by papatuzz


We have 4 MSI laptops. My mother's had a problem and needed to be sent to them. When it was repaired and on it's way back to her, I was tracking the progress through the tracking number. The day it said it was on the truck for delivery, I told her to watch for it. The next thing I knew It said the item was returned to the shipper. I immediately called MSI to find out what happened. They said someone in shipping accidentally sent her the wrong laptop. I was not happy, but was reassured that they would do what they could to rectify the mix up. The laptop showed up the next day. They sent it overnight. Very happy with MSI!

Posted by marie72


very good and easy to understand.

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626-271-1004

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