MSI Customer Service Complaints - page 2

They have returned my PC broken and damage 4 times in a row. I have never been able to use my PC its been broken since I opened the box.

I have returned my msi 2080super gaming x trip to Rma support three times now and they keep sending the same one back with nothing fixed and more and more damaged each time, they legit bent all the metal on the card, they tell me they will send me a new one and they send me back the same one in the exact same packaging I returned it in like they never touched it, absolutely unacceptable and horrible customer service, feel so robbed

Pathetic service !
They don't even know what's wrong with my Laptop.

Worse experience ever never recommend to anyone.
Bad performance poor customer service...
Never again.

Really poor customer service in India.

I sent my laptop in for repairs and they sent it back repaired according to them. The same problem existed so I called the repair team and they said "nope, it was checked by our quality and it was repaired". Well it is not. So I had to go through the procedure and book for another repair. This time I awaited and awaited and it came back not repaired as they said they dont have the part (a motherboard )"as the laptop is old". My laptop is 4 years old only. Anyways, the main thing here is that it came back dead. Prior to sending it the laptop could boot from power but not from battery and now it cannot boot at all. They actually damaged it and sent it back damaged.
This laptop was about £2,000 when I bough it.

I cannot even get an email or contact to email them. Its like they dont want you to contact them.

Dear MSI consumers,
This is to share my experience with MSI warranty.
I had a problem with MSI motherboard during warranty period. The company directed me to submit the it at their collection centre which they said will check the same before accepting for warranty service.
I submitted the same to their designated centre and the person there checked the motherboard and okayed it for further process and mentioned received in good condition on their voucher.
I was told that I will get the motherboard back within 7 to 10 days.
13 days passed and I did not hear from them so I enquired about it. Then began their game first dillying dallying then saying they have got the wrong motherboard against my rma number. And a few more days later that they have received my motherboard and it has been rejected as they found the pins damaged so the warranty is now void.
I corresponded with them for many days almost on a daily basis that your collection centre had examined the motherboard and received it in good condition and that they have mentioned this in their receipt so how come that you received the motherboard in damaged condition, and even if you did receive it in damaged condition then it was not damaged till the time I had handed over the same to their collection centre. So I am not responsible for what happened after that.
But the company's representative dealing with the issue just kept repeating that they examine again when it is received at their headquarters, and there they received it in damaged condition as such the warranty is rejected.
One interesting and very important point to note in this whole affair is that the day I went to their collection centre to hand over the motherboard the person there said that the motherboard was manufactured in September so my warranty had expired. I showed him the bill that I had purchased the item in December so it is still under warranty. But the person again argued that warranty counts from the date of manufacture.
So I had to tell him that do you expect the customers to go to the factory to buy. The company which has been appointed as the collection agency is not a new company and has a lot of experience and the person there stating that the motherboard was manufactured in September was just testing whether he could befool the customer. This itself shows that the company and their representatives had malafide intentions from day one. They play all the tricks when it comes to handling warranty.
I have suffered and I am stating this just to make the customers aware that paying more thinking that we are buying quality is erroneous because warranty is a gamble and these companies have a tendency for avoiding it.
Companies charge more when they provide warranty. So what's the point in buying costlier items just because it is covered by a warranty if that warranty is not to be honoured by them.
It is better to buy cheaper stuff and throw away when there is a problem and buy a new and may be the latest one.

So what are we going to do now that Microsoft has decided to go their own route and completely screw us I was in the process of putting a PCI Express nvme system drive and my computer went ahead and rebooting as soon as it rebooted the whole system became completely unstable with all this bull crap I couldn't even put freaking chrome back on the computer what's a solution for all these problems it's a horse s***

Customer support in the UK is directed to somewhere in Poland. The language ability of English is god awful, their knowledge of their own website or technology is non existant and unless you basically threaten them with impending doom they ignore your emails. The worst thing, is they initially give you some cock-sure answer in a snooty way which is entirely incorrect advice, and then when you correct them they go silent, and do not resolve the issue.

My pc stopped posting when just an R9 295x2 was installed
After general troubleshooting failed I contacted MSI, weeks later they were still asking if my power supply worked or what the monitor was plugged into.
Independently I found that they broke compatibility with the R9 after bios update 7A34vMB by trying each bios update from the latest back.
After I informed them of this they said they have referred it to the tech department, delayed for a further month then said that they don't have the same GPU and so won't be fixing it and that I can try updating to a later bios when they release one to see if it magically fixes itself

RTX2080 Ti Lightning Z Overheating problem 3000 rpm uncontrollable fans at 50db and 78C at low load. Their reponse. This is normal.

You know what their final response was?


Content:
I'm sorry you have such a problem.I hope you have a good life.

Absolutely (F*cking) useless.

Got an MSI GE62 6QC at the end of 2015, caught MSI gimping it's performance through shady and undocumented changes in BIOS/EC updates along with multiple other problems. After 3 RMAs they upgraded me to a GE62VR 7RF which has many of the same issues and shows signs of hardware failure; Couple of months later and said issues are worsening. MSI refuse to do anything.

Purchased Laptop on September 2017 in Bangalore from Ankit Infotech ,gaming Laptop Model MSI Gp62MVR 7RFX we found rare issue in display we written a complaint and visited service station to check even they were failed locate the issue. we found the issue and proofed it asked for replacement now punting 7 days term and condition to it. Even had proof to it we are written complainant to help desk. still no one support either replacement is done. every day we are writing the email to them ignoring our email giving us the reason of travailing. They cheated by giving us defective product to us which they are willing to accept it. When had all the proof they are accepting to it. Now they saying after taking huge to go for service.....This how MSI product after purchasing to it. Trust and fact to it. After there when we ask for justice there are very rudely replies to us.

I trust you will stop sending me your popup offering me the "new help desk."

Please note that your offer of the download of this item DOES NOT WORK.

David Schultz

Sent in my GTX 970 Golden Gaming Edition graphics card after it died. They offered to replace it with an entry level budget card stating that the specs on the replacement card were higher. My limited edition enthusiast card that was 400 dollars for a budget card that costs 260? Not to mention the 40 dollars I paid to ship the card back? I would have just kept the 970 as a wall ornament if I knew this was the treatment I'd be receiving. Add in the fact that we have a dying gaming laptop from MSI and I'm absolutely done with MSI products.

Worst service iv ever seen in my life. I have given motherboard for repair 3-4 weeks ago and till now they dont have any clarification on what to do its just geting delayed nothing else. This the worst company i dont advice anyone to take msi product.

Very, very bad customer service!

Bought an already broken motherboard. The won't take responsibility on the motherboard and send me to the reseller. Although the reseller got bankrupt.
Several times explained but they won't understand.

Can't do anything with the motherboard.

DON'T BUY PRODUCTS FROM MSI.
Chances are *** big won't get guarantee.

Worst customer support ever! I sent my computer away for repair 6 weeks ago, I am still waiting for it to be returned. 2 weeks ago I was told that they will send it out and have it delivered within 1-1.5 weeks. The person on the phone is unprofessional and rude, and it takes time to get through to their support sometimes. I tried to call this previous Friday morning after 9am, they were meant to be open at 9am, their call center wasn´t open until 9.40.... Very unprofessional! I am never gonna buy a product from them again!

I'll make it short and sweet; MSI customer support is by far the WORST!! I called in on six times on an issue and their lack of customer service and product knowledge is beyond words. I was disconnected 3 out of the 6 times twice treated awful, one time the rep simply told me he just did not know!
I'm returning this piece of ??? comp and of course, let everyone know NOT to go NEAR MSI products!!!!

STAY AWAY FROM MSI!!!!

Absolute WORST customer support I've ever seen!! They hide behind one-way emails that you can't reply to and an annoying telephone system that tells you everyone is busy every 10 seconds (no joke!). It's pathetic, like it's run by 18-year olds who are operating a business out of their garage. REALLY BAD! My PC had numerous problems and it's newly released this year. Some programs would not respond after the laptop went to sleep and caused it to lockup. Immediately, I'm told I needed a BIOS upgrade. The Bios setup instructions are so bad, originally in Chinese, and there are multiple sets of the same instructions that are different from each other. You cannot follow and complete any of these because some very important steps are missing (like which File System to Select and other steps). To make matters worse, MSI Marketing thinks it's a great idea to load up tons of bloatware and crap on the small SSD drive that will annoy you by popping up ads for new MSI PCs (I just bought one you morons, why do you hate your customers? Stop using MY PC as your SPAM tool). The support people are just clueless. It took me 30 minutes to update Bios because instructions were missing and the technician was clueless about some simple steps. I ended up fixing it while on the phone with Support, and all he could say was "I thought you already did that?" or "you refused to give me that information", blaming me for his ignorance after I read the screen many times and asked what option to select. Everything about the company is out in left field, clueless, and not conducive to creating good customer relations. They just don't seem to care and it shows. Stay away! There's better companies out there that offer better laptops (they are NOT notebooks, notebooks are smaller). These people are so clueless and inept they will have you talking to yourself.

Disgustingly poor customer service from MSI with my graphics card. Bought a GTX 970 couple months back, had a defective HDMI port. After a strenuous time trying to figure out how to RMA the card, it took them well over a month to fully repair and return the graphics card. When I got it back, it started to artifact with any slightly intensive programs, and now even just logging in causes it to artifact. Never purchasing from MSI again; this is ridiculous.

I will never buy again any product from MSI. I bought a GS70 that came with a defective RAM memory and I spent US$ 500,00 to send the product back to MSI for repair and took almost 1 month to repair it.

They don't respect the customer at all!

long story short, say NO to Msi service, send laptop for repair and it took 1 month to send back as unrepair because of their overcharge price. what i thought ram is a lifetime warranty product, but msi deny it. next time, i rather paid more for a better service like asus and steelseries. asus can replace a new/upgrade laptop without arguing. even thought the product is out of warranty, steelseries still care about customer feelings and send me a total 100€ shopping point as a compensate.

but Msi just refuse to care about customer. guys remember, paid more and get good service.

this is ho from malaysia.

MSI's website, BIOS and manual for the B150 PC Mate motherboard all indicate support for PCI-e in the M.2 slot. I purchased a mother board based on this info. Called tech support, went through a lot of steps, no luck Board RMA'd at my expense, new board arrives same problem. Call tech support and am no told the B150 chip does not support PCI-e in the M.2. MSI uses the same manual for 2 versions of the board and its only the other version that has the necessary support. This is not stated ANYWHERE! Even the detailed specs for the B150 wrongly indicate support. Effectively MSI is making false claims regarding this boards capabilities and refuse to acknowledge it by replacing it with a proper board.
Just by having to RMA it once, I've spent more than the price difference between the two boards.
While their tech support people were (moderately) knowledgeable, I find their lack of accountability for misleading information to be disappointing. Will not buy from MSI again.

I had given MSI my motherboard for repair under warranty about 50 days back . It haven't get repaired yet. Still they are saying don't know when it is going to get repaired . this is the worst service by any company in the field . I will never recommend any one to buy MSI products .