Magnavox Customer Service

Terrible customer service. Impossible to reach . Theyjust give you the run around. I emailed them several times and got no response. I called them and theyvsaid thecwould email me back , its been 2 weeks ,no email . Theyvare tertible . Dontvbuy anything from this company. I had boughtva boombox from them it lasted 2 months before it stopped working properly.

I just went to Wal-Mart Thursday, not only do they not sell TV,S that are compatible with free tv. They do not sell TV Antennas anymore at all. This was in the Sylacauga Alabama store. This was told to me from 2 different employees. First I wanted to buy a new TV, but am on disability so I cannot afford Cable TV. So I decided to buy a new antenna for my old TV. They don't sell indoor outdoor or even rabbit ear antennas. I was told to go to Radio Shack. SO WHAT'S UP GOV. SAYS USE FREE TV, BUT WHO'S BEHIND NOT DESIGNING TV S THAT DO NOT WORK WITH FREE TV ANTENNAS AND DO NOT SELL TV ANTENNAS. I LOOKED ONLINE THEY CLAIMED I COULD PICKUP MY ANTENNA,ANYTIME That Afternoon. WHO'S LYING TO WHO?? THIS WAS MARCH 2023. SO WALMART AND MAGNAVOX BOTH GET A BIG 0 RATING.

Have been trying for hours but always a busy signal.

****I CANNOT get through to magnavox
****I CANNOT get a lucid answer from magnavox
****I CANNOT get "ANY" answer from magnavox
****Customer service at magnavox is POOR, PATHETIC, NON EXISTANT,HORRENDOUS !!!!!

When dialing this number one of two things will happen:
1. A prerecorded message will indicate this is a NON working number.
2. A CONSTANT busy signal.

Neither one is of any use.

Extremely POOR customer service.

Magnavox has no customer service. Bought a defected heater from Ollies.No way possible to contact them. Never buy a Magnavox product.

it f--king sucks no one helps you and cannot reach anyone that can help you

What if Roku never sends the activation code? I've been stuck entering my email address and Roku can't seem to reach me by email. I've thoroughly checked my Gmail spam folders and there is still nothing there. What should I do?

Horrible products horrible customer service.

Worst customer service.
Was on hold for 1o minutes & abruptly disconnected called back and it happened again.
Customer service is as BAD as there products. DON'T WASTE YOUR MONEY ON THERE PRODUCTS.

The worst TV I've ever owned in my entire life. They use their really good TVs I don't know what has happened to this company but it definitely went downhill. The screen sucks

I have had a reoccurring issue with a 32 inch Magnavox ROKU TV and have called customer service SEVERAL TIMES. Now the TV won't come on at all. BTW it is NOT EVEN 2 YEARS OLD!!!!! Sounds like I received a lemon of a TV but customer service was USELESS.

Gave me a repair shop 2 HOURS AWAY FROM WHERE I LIVE. I am so frustrated with Magnavox and can't imagine corporate would want to hear that one of their TV's didn't even last 2 years! Never in my life have I had a TV last less than 2 years! I EXPECT SOMETHING TO BE DONE so that during a pandemic when finances are tough already I don't have to buy a brand new TV, WHICH BTW WON"T BE A MAGNAVOX unless this is resolved to my customer satisfaction!

Clock radio doesn't work unless you connect to the internet, create an Amazon account, and download an app. For a clock radio? No thanks.

I HAVE RECEIVED A TOTAL LACK OF CUSTOMER SERVICE AND WOULD NOT RECOMMEND MAGNAVOX PRODUCTS NOR DEPEND ON THE SUPPORT OF CRAIG ELECTRONICS! On March 23, 2019 I purchased Magnavox MBH539 Shuffle Wireless earphones with Bluetooth. By April 5 they stopped working and would not hold the charge. As instructed, on April 10, I sent them with copy of receipt to Craig Electronics/Magnavox Support Team in Miami, Fl. for repair or replacement. I was told the warranty process takes 4 weeks. Hearing nothing after 7 weeks, I contacted Craig Electronics. John emailed that they were shipping them out that day & to see the attached FEDEX tracking #. Except that there was nothing attached. So another email was needed to get that number. On June 2, I received the sealed FEDEX box with a sealed replacement package of the same earbuds. Except that this package was empty. There was nothing in the Magnavox packaging; nothing in the FEDEX box; the outer box was completely sealed. Confounded with this unbelievable GHOSTLY experience, I contacted John at Craig Electronics - wondering if this was a joke! And I simply requested a refund for the product I purchased in good faith. John emailed that his boss opened an investigation on this case. On 7/4, I questioned where we were in this process. And I have not heard a word since. SO - DO NOT PURCHASE MAGNAVOX PRODUCTS! DO NOT RELY UPON CRAIG ELECTRONICS FOR SUPPORT OR REPAIR OF ANY SORT.

Recently purchased your "Magnavox 360 Motorized & Amplified Rotating Antenna". 1st. complaint is that no where does the instructions or the packing box tell you what the mile range is on this antenna. I had to call QFX, Inc.to find out it is only 46 mi. 2nd. complaint, and the best one....we could not get the antenna to rotate, so I asked QFX what I was doing wrong. I was then informed that I needed to hook up the converter box. WHERE in your instructions does it tell me,the consumer, that I also need to purchase a converter box to make the antenna rotate..NO WHERE, THAT'S WHERE. Never again will I ever purchase anything made by Magnavox. And I'm returning this worthless, without a converter box, antenna.

hello I have a 55 inch magavox smart tv an there is 2 apps on it 1 is Pandora other is vudu movies an tv shows that don't load vudu says net error Pandora says not for my country how do I fix this

I am trying to install a new Magnavox Smart TV and on the Software Update section, I got a fail status with the comment to contact support. However, when I try to call, I get a recording.



This is terrible customer service. Please Call me immediately.

We purchased two 32' TVs a couple years ago and both within weeks of one other went black with just a red light flashing. I would have thought if it was only one TV then it was a fluke but both at the same time? We bought them both from Target same day same time. Spent too much money to have to deal with this

They have no customer service. From their website. Click contacts and it goes to 3rd party advertising. You can spend 15$ for a technician to IM you.

Watching TV and then all of a sudden just stopped working no picture no sound and it's humming. Called the support line and all they said was I have no warranty and I have to pay to have it fixed. Really,I had this TV for 17 months and Magnavox want do anything about it.

I purchased a Magnavox TV and a VHS player 27 years ago. Even after the TV was struck 2 times by lightening, these electronics have served flawless service with out any repairs. Every night my family would watch TV and someone would invariably say something about having the worlds oldest perfect TV and VCR. Unfortuanely they both went out together and we had to leave them at the electronics recycling center. I am both grateful and impressed by the quality of workmanship and attention to detail of Magnavox products. We will continue to keep Magnavox products in our home and refer them to others.

I brought a Smart tv from Magnavox company NOT even 4 month my Tv screen went out twice the first time it went out but you could still see the pictures along with the sound now not even one day later my kids was watching TV and out of nowhere the whole screen went out and all you see it colorful lines on the screen.Now here the problem start so I contacted Magnavox Company and complaint and I was told to submit a photo along with my receipt since it haven't even been a year since I purchased so I did that and I was told by two customer service that either I will get another tv or they will repair it ok so I sent out the recipient and the photo of the Tv ok and was told within 2 to 3 business days I will get an email back on the issue ok next day not even a whole 24 hours I received a email was stated the manufacturer warranty will not fix the issue and this issue was a neglect, abuse, not properly taken care something like that they sent me and was basically telling me yes you waste your money and no we will not help you.Ok that when all hell break loose I was going to just leave it alone and buy another tv but than again I wasn't going to let $266.50 goes down the drain because Magnavox lies to me and said they so called was going to fix it or give me another one so you know what I did I call they number back which is 800-605-8610 and I was on the line with some India man who couldn't barely speak English so I already see how this will play out and just what I expected Magnavox really a con artist scamming people hard earning money on their garbage ass device that doesn't function correct and expect us to waste additional money to fix o no not me I demanded for a supervisor and the man will not let me talk to one and said I should just go to the nearest customer care center so I could get it repair and of course not by the Magnavox company but with my money so totally was not fair and I'm was heavily asking and demanding for a supervisor but that man still was refusing to give me a supervisor than out of nowhere they sent me another email and the email now said they so call they call will contact me within 2 business days to find a situation full of lies they tell so as I still on the phone with the same man I'm still demanding the supervisor so he put me on hold and I noticed every other 10 or 20 seconds he keep checking the line I guess to see if I hung up but no perhaps I'm still waiting for this so call supervisor than after waiting for 6 whole long minutes than he finally came back and claim "officially the supervisor is not able to speak right now and I'll be contact within 24-48 hours" I'm was like what no I'm not going to wait that long I want to speak to a supervisor right now because it not fair I'm complaining about your product so it can get fix but I have to be on a guessing waiting game so I demanding someone who higher than the supervisor and I even requested a corporate so out of nowhere the same India speaking man said hold on he will check on the supervisor (shaking my head mind you everyone I was told he was unavailable and I have to wait 24-48 hours for a supervisor) ok so I said ok so I waited for less than 1 minute shocking for a supervisor who was unavailable but came to the phone so quick ok so supervisor came on the phone and I make sure I asked 8 times are you the supervisor and he was talking so low as if he was trying to change his voice and back of my head I said to my self might be the same India man so I try to hear his voice and get his name he said it so quickly and he was so low I couldn't barely heard it than when I ask again for his name he sounds like he pissed and wanted to rushed me off the phone but any who the so call supervisor was speaking and was saying everything that the India man was saying and I express to them my complaint and how highly disappointed and upset I was and to be honest this man came out his man and said sorry if it sound like I'm rushing out the phone but you could just go to the nearest customer service care I'm like no so I could pay out of my pocket when clearly Magnavox company have warranty out for their devices and should fix any issues and not the customers which is totally not far and a big rip off and do you think after talking and demanding them to help you would thought they will do something but still enforce me to this place to get my tv but I will have to come out of the pocket yes and like I told Magnavox customer service this tv was damaged on it on and no one damage it so they should be able to fix it and he stated if I do go to the customer center service and find it it not damaged they will repair or send me another tv ok whatever that what I was saying but let see how this end but I won't give up especially draining my money down the garbage where I could use that on my kids I just want my refund for purchasing this tv o don't even want to bothering wasting my time I already see this company is full of it and could careless about the buyers who buy their products. I'm make sure I'll do my part and making sure everyone knows about Magnavox company any of their products are not worth buying even if it free I won't buy it.PLEASE DO YOUR RESEARCH ON ANY COMPANY and if you find out everyone complaining is bad and not even 1 person giving good feedback trust and believe you better run and DO NOT WASTE YOUR MONEY

Here is my personal Magnavox horror story. In general, they don't honor their warranties, but have some elaborate ways of pretending to. Do yourself a favor and don't buy a Magnavox product. If you have a problem with it they won't honor their warranty and there are better electronics available for around the same money from more reputable companies. The details of my experience are here

What a joke! We bought the TV 12/20/2013 and within 4 months the TV developed a black line in the screen. Couldn't return it to SAMS as 90 days passed. Called Magnavox and they agreed to send us a new TV - BIG PAIN! Had to wait for them to send us a box and then go ship it out. 3 weeks later we get the "new" TV - the screen had a huge scratch on it. Sooo... again we call them and they send us a box and we ship it out and 3 weeks later we got the "new" TV. Now it seems to be fine - looks good - cool - but wait! After 5 months of barely watching it several black lines appear on the screen... really? So we call customer service and we are now informed that there is no longer a warranty on the TV!!! Why? Because they state my warranty is only good for the for one year based off the original TV???? So they sent us 2 defective TVs after the first defective one and the warranty is only good on the first defective one??? What a freaking joke these guys are - they don't care. They are in the Phillipines and don't care. No need to argue and believe me I did! They pretend to listen and in a condescending way say "we are so sorry but we aren't going to help you. DO NOT BUY FROM THIS COMPANY! Shame on you Magnavox!!!

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I have aced 11 calls to customer service since Dec 30,2014. A 40 inch TV was delivered to a wrong address in Colorado instead of Dallas Texas. Each time I am assured it had been escalated and will be be taken care of. Nothing happens and I call back to start the process over. Please help. The address in Colorado states they want the TV taken and no one will get the issue to the the department that can generate the mailing label for fedex and a pick up for fedex. I have called fedex and they say that Magnavox must contact then. All calls have been recorded and the record is available. I will contact AARP on Monday and ask their help.

I have had my Magnovox t.v. for 4 years. Never had a problem. But today a message came on screen. It says. ...
Welcome Back.
We didn't know we were on.
Hey. Listen on tomarrow's

Why is this on screen? And Who is listen???
I am scared that someone is watching and or listening. What do I do? I will contact police tomarrow if I don't get a response. Please tell me what is going on. Thanks Judi

I bought a 26 inch Magnavox TV at Sam's Club. In trying to connect the TV to our cable network and a DVD/VCR, it didn't want to work. The set came with a support number (866-341-3738); while I have not had very good luck with most customer support personnel, the lady who helped me with these issues was knowledgeable, patient, and very helpful. If the TV is as good as the customer support, they have my business for life!

phone call live person very helpful. would have been less than 5 mins. if I could have got to the plug sooner ....ty

i am a very satified customer

I have been reading a lot of the responses here and every single one of them are justified. I currently work customer support for Magnavox and the policies in place are abysmal. Outside of your 90 days? Good luck unless you have a tv less than 26". 32's run 70 for repair, anything larger runs $110. Up to two weeks to get labels and/or packaging. Don't use the out of warranty repair service. You pay up to $150 and if we can't fix your tv, you're out of luck. The people here think our support is just another paycheck and don't really care for quality support. Pay a little more for brands like Sony, Vizio, and LG... You'll appreciate less of a headache in the long run with those companies.