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MajicJack

Customer Service Ratings and Comments

MajicJack is ranked #196 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.29 out of a possible 200. This score rates MajicJack customer service and customer support as Disappointing.

NEGATIVE Comments

132 Negative Comments out of 143 Total Comments is 92.31%.

POSITIVE Comments

11 Positive Comments out of 143 Total Comments is 7.69%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I am a current magic jack user. My account is paid to 12/ 2014. I just spoke to MJ billing and asked for a refund as magic jack no longer works ( can not recieve incoming calls) therefore, due to their latest "upgrade" magic jack is NOT providing the service that I paid for. As well as messing up my screen saver and other problems with my Win-7 computer.
    DO WE NEED TO GET TOGETHER AND FILE A CLASS ACTION SUIT TO FIX THIS PROBLEM...

    vinc 9/2/10 5:00PM

  • The worst company that I have ever had to deal with live chat does not help at all after 2 weeks the magicjack broke they sent a new that I had to pay for even though I had bought insurance on it. now I can not recieve call but can make them been waiting for an answer from magic jack for over 6 hours.

    madasheck 9/2/10 4:14PM

  • Believe this or not! MagicJack has just installed a new upgrade. This upgrade disables your screensavers, your displayoff option, and your sleep mode. Here's a verbatim online support conversation I just had with a top customer support rep:

    enny: Hello, how may I help you?
    brian: magic jack disables my screensaver, displayoff, and sleep mode. When MJ is in they don't work. When it is out...works fine. This just started last week. I have Win7 x64 bit and I've had it since October '09. I've had MJ for over a year and a half.
    brian: And yes...I've pulled out MJ for 2 or more minutes and rebooted it...no change.
    Kenny: Yes Brian, your computer set up for sleep mode and screensaver will not move when the device is plug in, that is the new update since we discover that when the device is plug in magicJack will not work properly and it can give magicJack a side effect.
    brian: So what do I do????
    Kenny: You can set up your computer on sleep mode and the screen saver but you need to unplug the device however all calls will goes directly to voicemail.
    brian: I would like to speak to a supervisor please
    Kenny: Alright.
    Kenny: One moment please...
    Kenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
    brian: This option is completely unacceptable.
    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Hero'

    Your Issue ID for this chat is LTK43601216443X

    Hero: Hello Brian. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
    Hero: Thank you for waiting. I can completely understand how you feel about this matter..This is indeed upsetting and I would have felt the same. magicjack was designed to stay active all the time and will prevent your
    Hero: computer from going to sleep state. This is to ensure that there will be no interruption with your calls and magicjack connection You may unplug the magicjack and set the computer to standby mode manually.
    brian: Explain this...I've had Win7 for 10 months and had MJ for 20 months. Why is this happening just in the last week?
    brian: There's more to this story...
    Hero: This is part of the latest upgrade.
    brian: I don't want the latest upgrade then
    brian: How do I get it off
    Hero: I understand but it is no longer possible to reverse it since that is how the magicjack is designed right now to ensure no interruption in your connection.
    brian: then you have a problem to fix
    brian: because this will be completely unacceptable to Win7 owners...you must know that
    brian: I had MSoft people telling me it was my wireless mouse and I went out and spent $40 for a wired mouse...because of this problem...obviously nothing changed
    Hero: I can completely understand how you feel about this but unfortunately there is nothing more we can do about this matter since this is how the magicjack software and program is designed right now.

    zen.mizu 9/2/10 3:08PM

  • MJ should be sued for misrepresenting their product as annually renewable. MJ intentionally makes it very difficult to renew your subscription so people will give up and buy the kit again. That is poor customer service and I refuse to continue a relationship with a company like that. Local phone companies have some great bundles offers that are looking pretty good right now. Oh and I'll be posting this to all the many other sites where I've found the same frustrations. Way to go MJ you made your money now trash your brand.

    WoooHooo 9/2/10 5:30AM

  • I hope after reading all these nightmares
    that my MJ will continue to keep working, its not the best product,its been droping my calls after 5 min. It gets alittle upsetting
    having to call your people over and over again..Iam going to give it a chance before
    I bad mouth it..MJ please do the right thang!!

    michael 8/31/10 8:35PM

  • Bought one today, BIG MISTAKE! I've been trying to get it registered for hours, and nothing. I'm returning it tomorrow and suggest you not waste your time buying this piece of crap.

    Anonymous 8/31/10 6:54PM

  • After calling and waiting and waiting on my cell phone because magicjack does not work was told sorry they could do nothing it work for a week when I first got it and didn't use it for about 3 weeks went to use it and it wouldn't work trying to get service on it never did then today when I waited over 40 minutes on my cell to talk to them I told them I was returning it it does not work and she said can't 30 days past but I had been trying to get a hold of someone to make it work no nothing can be done ask for a supervisor and she hung up on me.Go with your gut too good to be true.Don't do write a letter and buy a stamp

    Mag 8/30/10 3:28PM

  • I didn't pay up front for anything extra. After I went through the registration and got my phone number, they sent an email saying due to the volume they are only allowing one magicjack per customer and I've never had one before. I think they did it because I didn't buy anything extra. They don't provide customer service or phone numbers, so I'm returning mine. I highly recomend " don't buy one"

    jdfire 8/30/10 12:08PM

  • Magic Jack is wonderful. Customer care is atrocious. They must not be actually wanting input and/or questions from customers, whether good or bad. If some other company starts a similar service AND has a reachable customer care center, Magic Jack can kiss most of its customers good bye for this one reason.

    Steve 8/30/10 9:23AM

  • There is no customer support with this company!
    They kept passing me to their "expert" techs who never came on the line.

    Renee L 8/28/10 2:54PM

  • I opted for the 30-day trial. A few days after receiving the unit, I prepaid for one more year. After two weeks I realized this is not the way I want to go so I returned the unit. I have only received a partial refund. They don't seem to understand that they owe me the $19.95 I gave them for an additional year. Their online "support" is a joke. This company has the worst customer service I have ever encountered. Since they are refusing to give me a full refund, I have filed a complaint with the BBB in Florida. To anyone considering Magic Jack -- please explore other options.

    Catsareus 8/27/10 3:00AM

  • Error -400 and 404 : These errors occurs when you or your magicjack have upgraded
    but in some cases your magicjack setting has not refreshed from server end.
    In this case tech guys refresh your account setting from their end.
    Since magicjack does not supply the technical support. Just tell others stay way from them.
    It's a company with no technical support.

    Isab 8/26/10 4:25AM

  • What a surprize finding this website and post. I suspected that there was more to the problem than just merely tecnical glitch with the contactss list. I and was very stisfied. Even joined the 5 year advance payment for the service. But the savings were quite atractive so why not, and having phone sevice for less than $2.00 per month, you could not beat it. The issue with the tecnical glitch acepted itr as part of life-everiting breaks down after a while. The run arround of getting anything done was getting on my nerves -- the arogance of the Agents was very hard to take,and the coincidental chat disconnects were quite a pain. I guess my happy days of very reasonble phone service are now gone. I spent over 48 hours to try to have any service done is now mute. The issue of the Agents continualyy trying to obtin my Credit Card nubers--for what I've was paid for,even the service was perpaid 5 years in advance, Now I know why ...As I looked on my account, for some unexpained reason, my two phone lines I pre paid for 5 year, have merged into one about 2 weeks before the technical issue surfaceced-- mu two,phone lies were still working as before, but on paper only one was accountable on paper.Thai is why, when I tried to replace the defectie device-both wound up on the same line, with the same phone number-- so in the account one number was removed ,one of the serial number from the account, and the MajicJack computer did not know that. My origilal licenses exparations were set for 2015 and 2016. Yet on the staement the 2015 was still in good standing, but the 2016 line was in default. expired 60 days ago on paper.. A great scam is in the works, and that is why the devices were disabled, so as to gain time in the discoery of the scam and give the power to be ahead start skipping before AZ Attorney General finds out. Radio Shack still sells the device and heavy TV advertizing,more than ever before.I got savings on the phone bill for 5 yers of good service, but the good times are over. Even gave up fixing the faulty device, what for, it will not be long before the busines vanishes from the market...I'm now ready to purchae a Cellphone serice again. All good things must come to an end, just wonder what the AZ Consumer Fraud Division will do about it! At first I was reluctant to take the 5 year in advance offer, but I guess the greed took over, I wanted to save a few bucks. I did for 5 years, but the truth has fianly arrived and my eyes are now fully open. Did not listen to my own gut and inner feelings. What sounds too good to be true, always is, sometime it takes a while for it to materialize.. wonder how the Radio Shack connection with MagicJack will play out at the end...

    Off ridpower 8/23/10 3:59AM

  • Everything was excellent for the first several months of service from Magic Jack. Then, suddenly, my entire Contact List came up empty. I spoke with their service on two occasions and was assured it would be fixed. Now I got the message that they apologize for the INCONVENIENCE but that it will be necessary that I reinstall my list. INCONVENIENCE can hardly describe the solution. The list had been built over many months. Almost imposssible to restore. Thanks Magic Jack!

    Jerry Colet 8/21/10 5:01PM

  • I lost all of my contacts in my mj. I lost time and money for the last two days finding the numbers I thought were safely save on the system. I requested an email of my contacts that I had saved on their system and some sort of credit for my inconvenience, and they told me, SORRY! Well in this day and age, their IT is terrible given they cannot restore an upgrade, or have at least anticipated the possible problems and resoulutions. But SORRY you need to recreate you contact list, we lost it, just does not cut it!!!!!!!!!!!!

    Paul 8/20/10 6:21PM

  • The most frustrating hour and fifteen minutes. That chat line flat out sucks. My acct had expired the previous day. I got a message to renew. I had questions about changing my phone number and/or adding a second line. You would think this would be something that could be resolved in a couple of minutes. Like I said, an hour and fifteen minutes and I wound up hanging up WITHOUT an answer.

    Anonymous 8/20/10 3:02PM

  • My original MJ was damaged when we received it. It would disconnect calls. They told us to get another one (an additional $20) and that they would credit the time remaining on the first one. Well we could not use the same number or the same e-mail and surprise they said we would get no credit for the remaining months on the first one. Well today I went to make a call on the new one and they had erased all my contacts, because the first one expired, we got no notice and now have lost numbers as well as time. I called and it started with 5th person and 33 minutes got down to 4th and 5 minutes then flepped to 3and up to 12 minutes got to 2nd and less than two minutes and am currently still at 2nd but every minute I hold they add a minute, up to 22 minutes now. Total wait 1 hour and 17 minutes at which time i was told to go to their page, do NOT click on help, but go to refund and then on the refund page ask for tech support. What a joke!!

    ahzvj 8/20/10 11:30AM

  • This has got to be THE WORST company as far as customer service that I have ever came across. I went to renew my service after one year and a differet address was on my account as the billing address so of course my CC wouldn't go through. I wanted to call and see how this happened, the day before the company had performed a major upgrade so I thought it may have been a mistake from that. The person I talked to told me that I was the one who put the address in. I live in SC and the state listed was NY, I HAVE NEVER LIVED IN NY. I kept asking for a manager, no such luck. I even asked for someone who spoke English, that didn't happen either. This company truly needs to better it's customer service skills.

    Anonymous 8/20/10 10:59AM

  • Typically, MJ has worked fine for us. We use it as a 2nd line and have it forwarded to our land based ( copper ) line.

    Today we have been unable to log into our My Majic Jack account to change the forwarding. They have been doing system maintenance since 8:00 AM on 08/19/10. It's not 5:00 PM, and still getting:

    We're Sorry . . .
    We are in the process of updating our systems. Please try again later.

    Not good, MJ IT guys!

    ruff1 8/19/10 2:00PM

  • MagicJack is by far and away the worst "phone company" there is. We are trying to switch back to Vonage but MagicJack will not release the number. It has been 3 weeks and hours of chat with MagicJack later and the number still has not been switched. My number does not work because the MagicJack unit was zapped by lightening (for the 2nd time in less than a year) so we only have the virtual number from Vonage that we can receive calls on. MJ keeps telling me to have patience and this takes time to process - of course this comes from one of their top 10% rated customer service reps. Ha- what a joke. We paid for the 5 year plan right away. I'll never see a refund, I'm sure. Can't even talk to a live person. I can just envision them sitting there laughing at our problems while they chat away.

    Pam & Jim 8/17/10 5:37PM

  • I cannot make a call to my local area code. Customer service? So poor it's not funny. The states Attorney Generals should be taking action against this company. I'm filing a complaint with my Attorny General. Also the PSC should be looking into this also

    Bob 8/16/10 1:42PM

  • All the comments I have read concerning this company is so true. This company has no regards for the consumers and should no longer be in business. Although we have not been having a problem in using this product, customer service is nil and a joke. When tried to renew, it had no problem taking our money but that was it. Over an hour trying to get one of these live chats to help - what a joke.

    Anonymous 8/14/10 1:48PM

  • I renewed my MJ to get a new number. It took about 5 days for the bank charge to go through but I had service from the time I ordered the renewal. However my order for a number change would not go through. I've wasted over 4 hours on 3 chats over the past 9 days with no results. I still don't have my new number and they refuse to refund my renewal payment . . . so I called them at 281 404-1551 but they disconnected me after 2 minutes. I called back and got a message that their billing office hours is 11:00am to 8:00pm EST and to call back during office hours. I was making the call at 4:42pm my time, 7:42 EST. When the message was through their phone began ringing . . . after about 6 rings I was disconnected again. $20 is too small an amount to sue them for and I think that is one of their business considerations but I wish all of us would sue them in Small Claims Court, every state has such a court although it goes by different names, and these courts are now accepting cases against out of state Defendants where the product or service is offered over the Internet.

    JJ 8/13/10 5:05PM

  • I am FED UP with Majic Jack!! The service is unreliable, the customer service is NON existant except for that ridiculous chat where they answer your question by continually copying and pasting prepared answers that do NOT HELP. No home office to call with a complaint or address to mail a complaint letter. I have an ill family member and could not call the dr today because the service would only give me a busy signal. When I tried to explain the urgency to the chat person they said to be patient! I believe if this were to occur using 911 services I would be suing Majic Jack for endangering my family member!!! I may yet. I can tell you this much, I WILL be getting a REAL phone company and sending this stupid piece of &^%&^%*^ back for a full refund!!!!!!

    ann 8/12/10 8:39AM

  • For the last month I have not been able to make calls for land line numbers. I immediately get a busy signal. I can make calls to cell phone. They keep telling me to be patient. They are working on the problem. This is not the first time this has happened. They should have a number that you could call and talk to a LIVE person! Shame on them.

    Anonymous 8/10/10 8:40AM

  • I have spent over 14 hours on chat with MagicJack so called techs. I still cannot receive on it but can call out. This is a ridiculous situation. It worked until this July and now will not work on either my desktop or laptop here in summer place in Colorado. It did start out working here in late May and most of June. No one can give me a solution and I have chatted with 21 ( yes 21), different techs during the 14+ hours! Have just signed on for additional 5 years and am disgusted.

    spuron 8/7/10 10:11PM

  • SOMEBODY HAS TO STOP THIS PEOPLE, NO CUSTOMER SERVICE AND NO TELEPHONE NUMBER TO CONTACT THEM, IS TERRIBLE. I RECIEVED IT 2 WEEKS AGO AND I CAN'T GET CONNECTED. I HATE THEM. IN THIS CASE I CAN PAY FOR ADVERTISING AND NEVER GIVE A PHONE NUMBER FOR CUSTOMER SERVICE AND TAKE EVERYBODYS MONEY, SOMEBODY IS LAUGHING REALLY HARD OF ALL THE CONSUMERS.

    MAD 8/7/10 12:27PM

  • SERVICE IS BASICALLY NON-EXISTANT!.NO ANSWERS, NO HELP AND NOCONCERN FOR HELPING...CALL IT THE RUN AROUND. TOTAL MAZE LOOKING FOR AN ANSWER...NOT TO BE FOUND! ADVERTISEMENTS ARE LACKING AND LTEERED WITH UNTRUTHS!

    jpoocho 8/6/10 12:07PM

  • Dear
    ihave purchased magic jack, installed in my pc. it works but it slows down the pc literally as soon as i connected to pc
    O/S- Genuine WINXP-SP3 Professional patches upto date and symantec endpoint installed.
    i tried alot nothing else works out drops down the pc speed.
    any one can help me or contact mail id of magicjack will also do.
    their support site is not upto the mark.
    Krish .

    Anonymous 8/4/10 11:01AM

  • This company has no live technical support. The online version is riddled with inapplicabl;e drop down lists and advice that does not resolve problems. This company should be severely censured by the public for its miserable problem resolution capacities and absence of live agents to offer technical support.

    JOB631 8/2/10 9:28AM

  • AFTER7 DAYS 5 CALLS 71/2 HRS WITH "TECH" STILL CANT CALL MY LAND LINE NUMBER ,PHONE 2 INCHES FROM MJ PHONE AND CANT CONNECT..!!!!!! CUST SVC IS NOT SERVICE IS TORTURE GET FAST 180 IPM BUSY MEANS TRUNKS NOT PROGRAMMED OR ARE BUSY TRUNKS..

    RETIREDVERIZON 7/29/10 2:33PM

  • What a joke, I have had this for two years and use it when I travel. Cancelled home phone and plugged in and not working! On line support says engineers are working on it. When you call the number it's busy. Can't call out. No help or support. DON'T BUY! Dennis in Denver.

    dennisa10cio 7/28/10 7:35PM

  • Very poor Customer care. Livechat dose not take you to any one. No phone numbers to call. Can not reach Mymajicjack.com website.

    Very very bad.

    http://www.magicjack.com/6/magic 7/28/10 10:16AM

  • I bought two magic jack and paid for 2 five year plan. After one year both telephones stopped working????
    Unable to get customer service

    nasirmehr 7/26/10 8:31PM

  • No customer service contact information was included with the product. Until today, I could not locate any number for MajicJack. 281 404 1551 did reach customer service with a wait of about 6 minutes. I explained that the purpose of my call was to address an email from MajicJack that I received this morning. The email stated that a voice mail had been left on my MajicJack line. When I tried to respond to the email, I received notification that my message was not delivered. I explained that at POS, I had been given a Chicago number (Chicago is 4 hours from my home), that I had not been able to contact MajicJack to get a local number, that I had never been able to setup voice mail and had not used the service. Now, I was requesting cancellation. The CSR stated that I had to talk to tech. I advised that I had been trying to reach tech all day but to no avail and that I did not believe this was a tech issue. Finally, the CSR admitted that my service had been canceled 5/15/2010 and she had no idea why I had received an email from MajicJack stating they had left a voice mail on my canceled MajicJack line. Apparently, customer service is a foreign concept for MajicJack.

    Linda 7/26/10 3:57PM

  • 10 days now I have been unable to place calls to a specific area code...
    Issue has bot been elevated to critical. Only update I can squeeze from them is "we can not determine who is blocking that code".. That is scary pathetic...

    Get what you pay for starting to apply here...

    radspec 7/23/10 12:17PM

  • Oh dear God> why is this company allowed to do this mess. I am worn out. called the BBB . they looked up a number got a recording. where in the - can I call. and get through. Magic jack is a farce.

    marni 7/22/10 12:32PM

  • i am so frustrated with magic jack and feel your customer service is lacking...i make calls for disabled veterans..was mislead..and told i'd be fine to make my calls w/ my magic jack as i had gotten into trouble w/ at & t..i had spoke w/ someone told them i had gotten in trouble asked if they were sure i could use this magic jack for making my calls before buying it i was told last august it was fine...then they suspended and revoked my account today; i am now told i can't ever have another magic jack..this is unacceptable service in my back..liked the product..but u guys are horrible..no phone contact etc... your live chat just kept saying i am sorry i am sorry i am sorry i don't want anymore i am sorry...i can't believe i've been using this product for these calls for a year and u just up and suspend me..?i can't recommend u to anyone else..and feel i will forward my complaint to bbb and the regulatory committee and television

    i_m_sweetandsassy@yahoo.com 7/21/10 6:32PM

  • Where the hell is your customer support button? I described the following problem in your support textbox but the was no button to forward it to technician. I'm very tired and irritated by the inventor and his little girl webpage comming up. NO HELP AT ALL!

    Hale

    Anonymous 7/13/10 2:57PM

  • just spent 4 hours i am not kidding ..still could not resolve...

    whatadupa 6/22/10 4:07PM

  • They do not have a customer service phone number if you have problems, they only have the online chat. That is totally worthless.
    We have been trying to port our Magic Jack phone number over to a different phone provider and Magic Jack keeps asking for a current bill or invoice. Since we paid for the service upfront for 5 years in advance we do not have a current bill or invoice. When speaking with Magic Jack via their online chat they say all we need to give the new provider is our original email confirmation. Since it has been more than 2 years we do not have our original email confirmation. I did find a number which says it is only for billing inquiries. This number kept me on hold for more than 30 minutes repeating the message over and over. Sure the magic jack adapter is cheap, but like the saying "you get what you pay for". All I want is to move my phone number to a different provider and be done with Magic Jack. I have been trying to get this done for more than a month now. HELP!!

    Anonymous 6/15/10 12:44PM

  • Have spent a couple of months trying to renew for another year. Can not find a way to do it. Have tried on line, but that didn'
    t work. Not going to beg anyone to take my money.. Had for a year with no problems. Went to Radio Shack and Walmart to see if they had a number. But NO

    Anonymous 6/14/10 8:19AM

  • Their online chat support is totally worthless!! You give them all your information and then they tell you "I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you." What a bunch of (*&^!!!! Then you get transferred again and again and again!!! Double charged to change a phone number and never got the number changed. I get better support from a jock strap!

    MagicJerk 6/13/10 4:20PM

  • Stopped working. Does not ring. No Dial tone, Does not give caller the indication it is off or not working. Unit has been unplugged and plugged back in.

    Anonymous 6/8/10 6:26AM

  • it is very useless!!!! i cannot get my town numbers and it has been 5 months now. i am still waiting on the online techs are definitely useless!!!!! if this does not change matters will be taken by court and i do not care how dumb that sounds. id rather do that then waste more money on crap!!!!!!!!!!!!! this is false advertising and should be taken off market!!

    regretfullbuyer! 6/6/10 6:37AM

  • THIS THING SUCKS. DONT WASTE YOUR MONEY. WHEN MINE DID WORK, IT RANDOMLY WOULD JUST HANG UP. NOW IT JUST STOPPED WORKING ALL TOGETHER. I HAVE TRIED THEIR ONLINE TECH CHAT, WHICH I HAVE SPENT OVER AN HOUR WITH, AND IT STILL DOES NOT WORK. THE TECHS DO NOT SPEAK ENGLISH PROPERLY, AND REPEAT QUESTIONS OVER AND OVER WHICH I HAVE ALREADY ANSWERED

    MARY 6/3/10 1:05PM

  • I purchased 2 Magicjacks for business purposes and now use 1 in my home...have had nothing but problems...works one day and not the next...the longest I have gone without having to reboot, unplug or call customer service (big mistake for 4 hours) was about a month. Every time I have problems I just try to keep in mind that it is only 20 a year, but now I am trying to start a new business and have listed this as my number...great way to NOT receive important calls...can someone please help me!!

    Denise 5/31/10 5:15PM

  • first of all customer support might as well not even exist, very very poor call quality, major echo problems, cannot use with fax, DON'T waste your money on this item as it DOES NOT work as stated and customer support cannot do a thing to fix. Worse $40.00 I ever spent, would have got more enjoyment watching shredder eat it, that is why i'm now going to hit MagicJack (MagicRipoff)with a really BIG hammer.

    erb 5/26/10 11:37AM

  • It is horrible. I spend an hour with chat support as they don't have a toll free number. What a waste of time, there was a horrible horrible noise on the phone line as there was two years ago when I tried it. Silly me thinking that they would have improved it..it does NOT work...

    ladyharley 5/25/10 12:40PM

  • I enjoy using MJ, but if you have a problem and go on the live chat, they are of no use. They always assure you that your problem will be dealt with as soon as possible. I have been waiting five (5) months and my issue has not yet been addressed.
    Good product, poor customer service.

    bev 5/23/10 5:18PM

  • Absolute ripoff!!! I tried to use with my fax machine (like a regular telephone), and found out it is not compatable! They would not refund my 19.95 renewal! They said the renewal is non refundable. What a total waste and what a fraud!!! Be very carfull- DON'T ORDER, YOU WILL BE SORRY

    Anonymous 5/19/10 4:19PM

  • i sell magic jack, and their customer service SUCKS indeed. but the phone service does just what it says it will. works with ALL windows versions. and you shouldn't be using something like this for a business or for business mettings. use a landline for stuff like that. this is not a scam, AT ALL.

    this page isn't even about the product, this is for the customer care, which does suck. but shut up about magic jack, its not a scam. if you think its a scam. then you dont know what you're talking about.

    Charlbot 5/18/10 9:08AM

  • They disconnected my line without my knowledge. Now I can't receive calls. I'm losing tons of business as I was using this as my work phone. They're customer service is horrible. They have no idea what is going on. DO NOT USE THIS COMPANY. If you get a number from them, and they do to you what they did to me, you'll have no way of ever getting your calls. What a rip off!!! JB

    Anonymous 5/16/10 6:59PM

  • Their costumer service SUCKS !!!

    First, no 1-800

    second, they are idiots in the ''chat room''

    third, I paid for fast shipping, still waiting.. after 2 weeks...

    now I'll come back the day I tried them to say if they work as good as advertised.

    DONT WASTE YOUR MONEY (until further notice)

    dude 5/14/10 1:19PM

  • Ordered magic jerk online for a 30 day free trial. My bank account was debited the same day the magic jerk arrived. Like most other tv advertised products, this also is a scam.
    Perhaps, I've finally learned my lesson. Seems EVERYBODY is out to screw the consumer these days. MagicJerk included

    anonymous 5/12/10 4:32PM

  • My problems with Magic Jack...

    1. Works with Vista, not Windows 7 Laptop
    2. They don't disclose that you can't call a Live Meeting or GoToWebinar Meeting without the presenter getting advance permission to bridge their lines. When you get them to email for permission, the reply from Magic Jack tells you to do it again, or they try to push you to host the webinar instead on their conference lines. Also when you ask for permission you need to tell magic jack why it's an important enough matter for you to call using their line...just like a parent deciding for you what's best for you...

    3. When you try to return the product, the company's CSR won't issue a refund if you bought from a store. The stores won't take it back if you opened the product...

    THESE PEOPLE ARE LYING CHEATS.

    When you press online support for answers, they use canned responses and then disconnect you when they get tired of stalling

    Gdenizard 5/12/10 12:09PM

  • I have an Intel iMac. I went to their support site and clicked to download the Mac Upgrade file (upgrade.dmg). The file is 20 something MB large and stops downloading after 1.3 mb. I clicked to talk to tech support and they wanted me to delete my magic jack, repartition it, uninstall it, etc .... All this for a download issue. Tried downloading the file in my iMac, Windows and Macbook Air computers... all with the same issue.... which any reasonable person would look to the file being a problem first before trying to uninstall Magic Jack. I saved the transcripts of the chat. I believe I explained the issue fairly well, yet continued to encounter issues with them understanding....

    cdk 5/6/10 9:34AM

  • Do not buy this product. There is no customer support. I tried to contact them by email, and was directed to a guy with a high school degree for a fee.

    Anonymous 5/5/10 6:10AM

  • My magic jack got broken and I am trying to find out how to obtain/retrieve all the phone numbers I had saved in my contacts. I have been trying to contact their customer service line with not luck!

    Anonymous 5/4/10 11:25PM

  • I had purchased a magicJack about 1 month ago and had some "audio quality" issues with echo and the like, but found it to be passable. About 1 week ago, I started getting a horrible static on the line when I should have had a dial tone. I reduced the size of the network of phones that I was using to a single phone directly out of the MagicJack. Now I have a dial tone, but the volume put out from my phone (and I have tried multiple phones and multiple USB jacks) is so low that I cannot get my phone to 'dial out' (meaning that the tone generated by my telephone keypad is so weak that it is not recognized as a key having been depressed) No Problem! We can work around that by dialing out from the computer through the screen MagicJack provides....Voila! It works! Only the person on the other end(the 'dialed number") can barely hear me when I shout at the top of my voice. There is no one to discuss this with, no fix. Money down the drain. Don't waste your time and money. Anonymous

    Anonymous 5/3/10 10:57PM

  • Ok here is my experience with Magic Jack I ordered
    a Magic Jack on April 17 2010 and I did the rush
    shipping since I am in Canada I thought this would
    be the fastest way to get the magic jack to me.

    I can tell you that this has been nothing but a
    headache the support staff are absolutely useless
    I have done the online chat many times and they
    are just idiots. The staff don't know what they
    are doing and are over all pretty bad the staff
    are rude to you when you deal with them.

    So I have been asking where is my Magic Jack because
    according to their site they claim that an order
    would be to a person in 2 - 4 days after ordering
    well I can tell you that is an outright lie.

    So far I have been waiting 16 days for my Magic
    Jack and it still isn't here.

    In all of my research I did find contact information
    for Magic Jack.

    Website #1: http://www.magicjack.com
    Website #2: http://www.ymaxcorp.com

    Billing Phone #: 281-404-1551

    YMax Communications Corp.
    5700 Georgia Avenue
    West Palm Beach, FL 33405
    Phone: 561-586-3380
    Fax: 561-586-2328

    Peter Russo, Chief Financial Officer
    Email: peter.russo@ymaxcorp.com
    Email: russop@magicjack.com

    Competitive Local Exchange Regulated by WUTC
    YMAX Communications Corp.
    Daniel Borislow , President & CEO / Founder
    223 Sunset Avenue, Suite 223
    Palm Beach, FL 33480
    407-740-3031
    Email: Dan@magicjack.com



    Michael Shippey, President, CLEC Operation
    5700 Georgia Ave
    West Palm Beach, FL 33405
    Email: michael.shippey@ymaxcorp.com

    Also I tried to get an answer out of ymaxcorp.com
    on their TV ads it says that you get free calling from
    the USA and Canada but in their Terms of Service it says
    that you only get free calls to the USA.

    Here is their TOS

    http://www.magicjack.com/tos/

    b) Outgoing Calls:

    Once you have registered your magicJack device you have agreed to
    these Terms of Service. You may now elect to choose the feature
    allowing you to make free outgoing calls over the Internet.
    You can make free calls to other magicJack device users
    located anywhere in the world,and to subscribers on traditional
    telephone networks or wireless networks in the United States.


    Now here is a copy of their TV ad

    http://www.youtube.com/watch?v=bsR3b2F9sUA

    They say in the ad that you can make free calls
    to the USA and Canada in the ad and this is
    the ad that is running here in Canada.

    This is just a scam they tell you one thing in their
    ads and another thing in their Terms of Service.


    Do not order a magic Jack this is just a rip off!
    you place the order and never get the thing.

    MagicJacker 5/3/10 9:53AM

  • I too have many problems with MagicJack. Ever since I received the service, I have had dropped calls, broken up calls, the callers can't hear me or I can't hear them. Normally I get fast tech support through online chat however, I am very displeased because I have not had my mj for a year yet and it has gone out completely. It started with a shortage. When asked for a replacement, they want to charge me $9.95 when their product is defective, for S&H. They say the replacement is free, BS. When I told them that I disapproved of paying the $9.95, they told me it was company policy, to look at the Terms of Service, Agreement 16 which states there are no warranties on the quality of the service. So, I asked to chat with a manager, they said the 2nd level was it and I could not chat with anyone else and hung up the chat. I went back to chat to ask for a name and address for complaints, they claim there was no information available. I am glad I did not pay for 2 years. Everyone is better off with a landline. MagicJack is NOT GOOD. It is only good for traveling or a second line that you DO NOT DEPEND ON, then you will have gotten your monies worth.

    Anonymous 4/30/10 1:33PM

  • This company has got to be the biggest scam ever! I purchased 2 MJ + 2 5-year plans using the "30 day free trial". The day after I placed the order I checked my bank accounts to find out they had withdrawn $233.90 from one account and $98.99 from another! I contacted them 3 times (via chat) and was told they had only placed a "hold" on my account. BS!!! The transactions posted to my account BEFORE receiving the MJs! I am in the process of contacting a lawyer and while at it will file a complaint with the better business bureau. I hope this company and its officers are taken down! They are nothing but crooks!!!

    guacimapr 4/29/10 2:17PM

  • Magic Jacks customer service is terrible I have been trying to get help for quite sometime and no one will answer the chatt line. It is supposed to be open 24 hours 7days a week.

    Anonymous 4/25/10 6:43PM

  • For 3t yrs. have had problems with MagicJack. Tried customer ser. and tech. online-- no help. Does the broadband (Verizon) not strong enough? Laptop use not good use? Basically the following problems: 1. callers don't hear me.
    2. calls get cut off. 3. echoe 4.service not avialable for 4-6 hrs. Need beter ser. I depend on phone comminication a greatdeal, I'm disabled, please help me out.

    Mejor vida 4/23/10 12:53PM

  • I used my MagicJerk for almost a year without too much problem. I'm now in my second year with nothing but problems. Indeed there are some techs that are helpful and seem to know what they are doing but then there are those that need to find other employment. I too have spent countless hours at a time on one phone call only to have no resolution after hanging up. I have had to do the same thing over and over again with no positive results. I guess they are reading from a what to do that doesn't. Maybe some problems can be resolved by typing but there are others that need the one on one telephone contact to fix. I think this company found a great way to make a lot of money but all that green has blinded the eyes of those who really need to see what's going on. As much I hate to pay a monthly phone company, I can't stand this anymore. The best to all of you out there with MJ

    Anonymous 4/19/10 12:54PM

  • I have spent endless hours on the phone with their "technicians" tweeking my computer. I finally gave up because there was no resolution to the poor voice quality and DROPPED calls issues. I purchased MagicJack in January and paid for 2010 plus an extra year. When I called their billing number 281-404-1551, I was told that my 30-day trial had expired and they would not be refunding the payment for the second year of service. Obviously, I will no longer use MagicJack and have apparently paid for 2 years' service while only using this product for 4 months. BEWARE: They advertise "buy 5 years' service" so if you buy 5 years and don't like the service within the 1st year, you will be out of all your money since there are no refunds regardless. This company appears to be scamming people.

    Anonymous 4/7/10 2:12PM

  • I have nothing good to say. They lie, have no product support. You have to have your computer on 24/7 in order for it to work at all, not good for the inviroment.

    Anonymous 4/6/10 7:10AM

  • You are screwing with my life...i will never get this product again.
    I am not only being charged the $93 plus. I have two pending amts for 46. How can this company even get away with this.
    I did not press any buttons, because I was not able to only get one jack. The button for the second one gave no option for zero. I am very saddened by this entire matter.

    Anonymous 4/5/10 3:42PM

  • wow.... it seems the only people on MJ are the people saying good things about mj..... i seen a addvertisment on tv about mj and decided i would give the 30 day free trial a try and see how this mj really pans out,, well i contacted mj and asked for the 30 free trial and they told me that i WILL NOT be billed during the free trial, lol,, that was B.S.,, not 3 or 4 hours after ordering mj i went into my bank account to check bills and so on and noticed MJ took $46 dollars and some change..soooo i contacted mj one again and asked why i was billed during the trial period and started getting the run arounds..lol... now the funny thing about all this is, here it is a week later and i still havent resolved the issue of my bank being charged almost 50 buck, AND i still dont even have the dam MJ. so not only did i get lied to but i also go stolen from. Now i have contacted a lawyer and showd him a copy of wesite where mj says one thing and then showd him my bank statement and it tells another.
    now i would have never gotten a lawyer if they would have resolved the issue instead of giving me the run arounds... so now this is a matter for the courts...... sooo you all can take it how ya want but i felt i had to just throw it out there....

    NoMoreMJ 4/5/10 8:56AM

  • Along with everyone else, this company should fail. The product does not work satisfactorally, i.e., the static level, coupled with the echoing effects make it impossible to use and carry on a conversation.
    Customer service is virtually impossible to get ahold of, and the people at the other end are not only inept, but are culturally insensitive to the mores in America.
    I suggest contacting the TV stations, etc. who advertise Magic Jack and suggest they refuse to air their mendacious commercials. This will get MJ's attention. They also need to know their customer service reps are extremely rude and are wholly unmotivated in their product ignorance. I think getting a hold of media outlets who advertise MJ, as well as their CEO et al., and blog like crazy to hopefully make the MJ stop treating costomers like turds in a swimming pool.
    Pete, Encinitas, CA

    Pete 4/3/10 10:52AM

  • My new majic jack does not work. I cannot even find a person to talk to. I am going to unhook it and throw it away. I wanted very much for it to work and was willing to do almost anything to get it right. Now I'm angry.

    Anonymous 3/25/10 3:22PM

  • worst costomer service ,they don't have any when some contacted me on the computor there was fee to help.

    Anonymous 3/24/10 12:58PM

  • This is the worst. They have a lot of hidden fees.

    QueenEsther 3/24/10 5:58AM

  • This is such a joke don't use this magic jack junk... they took more $ then they suppose and you can't get a live. DON"T DO IT!!!!!!!!

    Anonymous 3/19/10 9:43AM

  • i am on disability.i foolishly trusted this company and tried this majicjack.needless to say it does not work and i cannot get a refund because i cannot talk to anyone PLEASE HELP!

    YELLOW600 3/16/10 9:45AM

  • tech support and customer service DO NOT EXIST for magic jack!

    Anonymous 3/13/10 11:36AM

  • I have been trying to renew my majickjack for the past 2 weeks now , There site keeps saying to renew but I have to purchase the disk all over again .Why. They say renew for 19.95 but won't let you and I have had some issues with this disk such as alot of static in the line. have been on the phone and it starts echoeing and then lose service but , it did save on the home phone as far as prices go .

    curious 3/9/10 8:22AM

  • I purchased a magic jack thru the advertisment on television. To date I have not received the unit. I have gone the route of "the customer support service" to find out what happened to the unit. Each time I phoned I was taken through the same proceedure which leads me to believe the chat line is computer generated. I finally gave up and told the rep to close my account. forty five minutes later he/she finally agreed. I will look for an alternative service with real customer support.

    pillowlock 3/5/10 10:15AM

  • This thing is such a joke and the funny thing is you have youre daughter to sit there by youre side with "magic" and "Jack" what a joke dnt fall into this trap it is garbage

    Anonymous 3/2/10 10:26AM

  • I think Magic Jack is a good service but when you need to get a hold of a customer service rep or if you need to renew, well if you need anything they suck to get a hold of!

    Anonymous 2/26/10 1:06PM

  • Oh yeah? Well how come when I cancelled a new order (figuring I could save shipping by buying at Best Buy), they have charged my account anyway, even though they were not supposed to for 30 days! And have been trying to reach by phone for over an hour and all I hear is the stupid recording. I was going to buy it, but think I will pass now. Another badly run outfit.

    soxie 2/23/10 9:51AM

  • I have been trying to get assistance with my majic jack and so far I have had zero luck. Our phone breaks up so bad that people can't understand us. Tried online support, but that was a mess...probably because I am not tech savvy. I called the billing number, but they could not help. She did say that I was breaking up very bad. I NEED HELP..PLEASE!!!

    Anonymous 2/15/10 4:27PM

  • i ordered one majic jack and it surpose to be only 39.99 and they took 230.00 dollars out of my account and no one is contacting me bad bad deal. nerver again and they also said that the package was send back by who i do not no!! so right now they have my money and the majic jack its beem two days and no one contact me yet.

    yall robbed me 2/11/10 8:16AM

  • Majic Jack works for a few months, then dies.Online support will keep you reapeating endless formats of your MJ device, reboots, promising to take you call when you return, and then not available. I have spent over 6 HOURS of this BS. They are willing to put their customers through unending torture. DO NOT BUY MAJIC JACK!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/10/10 6:02PM

  • After watching the infomercial for magic Jack, where they had stated that the magic Jack was free and there was absolutely no charge for 30 days and if you were not satisfied when you rec'd the Magic Jack, just return it within 30 days and there would be NO CHARGE! What they did not tell you was that if you put this on your debit card, you would be charged immediately. When calling to order, there was only a recording and after putting your debit card info in the phone, you are then told that since it is a debit card, you will be cahrged immediately. There is no one to tell that you do not want this and to just cancel. So you receive this product and decide to return it immediately. When you read the return instructions for returning, it states that unless you have a RMA#, your money will not be refunded. There is a form to fill out to get an RMA#. I kept filling out the form, but it kept rejecting the info I put in. I did not have an order # as I was not given one. I have no clue how to get an RMA#. There is no one to ask. What a rotten way to do buisness and to treat customers!

    Jessam1 2/6/10 9:19AM

  • I have magicjack and their phone serviceworks great, BUT their customer service sucks. Online chat takes forever and most cases useless with solving the issue. Their is no appparent number to talk to a live agent for issues. If you take people money they should be someone to resolve issues and or concerns. It's sad to have a great phone service and POOR customer service. I will just go with SKYPE.

    Anonymous 2/3/10 3:59PM

  • I can't get majicjack to reload my contacts. I tried to pay for additional year, but I don't think they accepted it. I can"t get in touch with them by phone, but I would like to and maybe straighten out the problem.

    Elsie 2/3/10 3:26PM

  • Technical supports has been a joke. All of my incoming calls drop off after 32 seconds. I have spent numerous hours on "live chat" with them, and they don't have a clue. They have my doing the same thing over and over again.

    Anonymous 1/29/10 2:42PM

  • Useless device and a waste of money, right out of the box the device gets a no internet detected device. Contacted "Tech support" online help, if you can call it that, and they were all useless. I had 8 different techs, unable to get the device to work. I asked for a replacement and they want to charge me $9.95. I told them I shouldn't have to pay any more money when the device they sent me was defective. I told them I expect a replacement and no additional cost or I will cancel the charge with my credit card. They said ok, and ended the chat conversation. What a Joke....

    pissed off magicjack cust 1/29/10 2:29PM

  • I get charged the same day I place my order not as they promise on the trial described. what ripped off

    Xyong 1/23/10 11:06PM

  • The Tech Support Program is is a joke. I suppose the do not pay the help except what they can "glean" from the unknowing who happen to attempt to utilize this service! I requested help in obtaining my daughter's phone number, and not being a subscriber, the minimum it would cost me would be $14.00. So much for the "willingness to help," for it only applies to those who can afford their services.
    Respectfully;
    Dr. G. H. Amis, Jr.

    DrSkip1 1/23/10 10:15AM

  • This is
    the worst internet scam. I ordered 3 and returned them before 30 days. Not only did they charge my card for alot more than they said it was, but before the 30 days are up. They continue to call me and send me bills when I have only used the jack for a week. Stick to reputable companies. Moreover, not being able to actually speak to someone and get the run around with chat person is ridiculous.

    Anonymous 1/18/10 2:00PM

  • I have been using magicjack since July 09 and I loved it. The past few days have been frustrating. I try and start the program and it says I need an upgrade. Upgraded it and still not able to use the app. I was "chatting" for over and hour today and still nothing got accomplished. They even requested me to 'remove' magicjack. There "help" is for the "BIRDS"

    Echair

    Echair 1/14/10 3:36PM

  • We've been using magicJack exclusively for over 2 years now with minimal problems and most were caused by the computer it was connected to. We got a new computer, dedicated to the phone and it's worked just fine ever since. Our only complaints are with their customer service "techs". Most of them don't know their ummmmm from their ummmm and they tend to keep you in live chat for at least a half hour for a question that should only take seconds to answer. Dan really should look into hiring some intelligent people. Our only other complaint is their website. This has to be the most poorly laid-out site I've ever encountered.

    P.S. how are you supposed to type a validation code if you can't read the damned thing?

    Nunya 1/11/10 3:01PM

  • My magicjack quit working, and I've spent 2 1/2 days trying to get ahold someone to help me with no luck. This lack service this day and time is unheard of.

    Ron Brammer
    Columbia, Mo

    Anonymous 1/8/10 1:33AM

  • I've had a "30 day trial" magic jack for 5 days and have not been able to make it work. I have not been able to talk to anyone with the company during this time, and cannot contact anyone via internet. I am begining to think this is a scam and would like to return the device before the 30 days expires and I am charged for the device. I will try the Better Business Bureau to see if they can help. I suggest everyone stay away from this company.

    Anonymous 1/5/10 7:22PM

  • it is the worst service you will ever get from the they promise you so much and on delivery after they got your credit card number they are hard to get hold off and good lick to you getting your credit back.i will never recomend them to any one.

    L.samara 1/4/10 9:45AM

  • I want to let all of you know that Magic Jack is a great product, the only problem is with customer service. I recently found out that they deactivated my number by accident and cannot reactivate it (anyone that knows your number can actually deactivate it), and once that is done the company is stating that they cannot re-activate this unit. I have spent more that 11 hours in almost 2 weeks chatting with this company and i still do not have resolve. They told me they were going to send a replacement unit, but that never arrived. I have had this unit for more than a year and can tell you first hand that this is a cool product. The only problem is there customer service, and if there is a problem good luck on getting it fixed soon if ever. Good luck if you choose Magic Jack.

    Nothappy 12/26/09 8:30PM

  • I have had more problems with this majicjack than I have had any good experience. I purchased this sestem and brought it with me to Sierra Leone in West Africa with the hope that I can save some money. To my disapointment, I hate it because I can neither get any clear connection nor get any resolution from your customer service reps. This hurible and I wished I never bought it.
    I will advice everyone I know not to buy it as it is not worth the investment. Your claims about good connectivity is false.

    udumbuya2012 12/22/09 5:14PM

  • Thirty (30) day gurantee is a joke. The MajicJack worked for about 30 days and now it will not dial a number from a phone and it won't ring the phone when the MJ number is dialed. I tried to explained to MJ's Customer Support it is a hardware issue, but after 5 hours on the computer, conducted over 5 different sessions, I have given up.
    What a waste of time, in order to get technical support service.

    Don't waste your money!!
    Good idea but poor hardware product.

    Unit is probablly made in some under developed country for a couple of dollar. You would think the company had a exchange program, instead they want me to buy another unit. Therefore, I will go back to using a T-Mobile cell phone because I can purchase 1000 minutes for $100.00 and the minutes last for 1 year, which is less expensive that Cox or local phone service.

    Hey PC Magazine.... why don't you post some of these customer's reviews in your magazine to give customers the real and complete story?

    RPT 12/14/09 4:43PM

  • This is the worst thing ever. magicjack do not work good with some firewall. You have to disable your firewalls and then take a chance and get a virus. How dumb is that. plus they act like they don't want to give you your money back. and they never answer the phone.

    BIG CIN 12/11/09 1:38PM

  • realy its shame i wanna pay my bill but no body anser and you gonna charge me for late payment thats no good and not fair you make bud repetition for the compagny

    Anonymous 12/11/09 10:47AM

  • My magic jack has only worked once. Now I have asked for help and no one knows how to fix it. This company is horrid.

    Anonymous 12/7/09 4:44PM

  • I agree. Any company that operates like this one needs to fail. Their on line technicians don't seem to know what there talking about especially if you are a beginner with using a computer and not knowledgable with the where to locate things that might be the problem why MagicJack is not working.

    Anonymous 12/7/09 12:32PM

  • When M.J. users STOP RENEWING, in droves, perhaps the people at MagicJack will belatedly wake up and try to salvage what could and should have been an excellent telephone alternative. Any company that operates as inefficiently as this one does DESERVES to fail.

    Rick in Rochester, N.Y. 12/5/09 4:04AM

  • I experienced the same problem when I tried to renew service. I went to their "Live Chat" and, after multiple failures to get their system to work, was eventually moved up to their 'top dog trouble shooters'. I was put through the same wringer as in the earlier exchange until THEY gave up and just renewed my subscription. I was told that they're 'not allowed' to do it but that she'd gotten 'permission' from her supervisor because of the trouble 'from MY end". lol Why is it that everything that ever goes wrong is always my fault? I feel so inferior.
    Anyway, my damned MagicJack is functional again.
    *They don't even email a warning that your subscription is about to lapse..... They just turn it off, in case they can be lucky enough to prevent you from receiving an important call.

    Anonymous 12/5/09 3:52AM

  • I could not renew my majickjack service although I provided all necessary information. Infact, I tried to renew my service before my service was expired. For some reason it did not allow me to renew my service. Couple of times I had online chat sessions and heard that their respective department officials were taking care of the problem and would get back to me.More than three months have been going, no contacts, no calls, nothing from MajicJack. Nayeem

    Anonymous 11/30/09 5:18PM

  • What would be r-e-a-l-l-y useful are downloadable (updated) instructions.

    The original installation went fine - now 8 months later we have moved and need to re-record the announcement message.

    I've got the new message recorded (press and hold ANNOUNCE - but how do I get the new message into the heart of MAJICJACK.

    The devil is in the detail!!!!!

    gregg 10/27/09 6:22PM

  • Unfortunately, when you activate your MagicJack, and you purchase the 5 years of service in advance, they don't tell you that the advance pay for 5 years is NOT PART OF the 30 DAY money back guarantee. You would think when purchasing this product, and it having such stellar reviews, that it would meet your needs. Unfortunately, if it doesn't, they still rob you of the 5 years pre-paid service. I find that to be a rather unethical way to do business, especially when NOTHING is mentioned in the Terms of Service about not refunding pre-paid services within the 30 day trial period.

    Anonymous 10/22/09 10:55AM

  • Yes I have a comment on the magicJack. I bought mine about 6 months ago and it has only worked 1 time. Since then, every time I try to use it I get sent to a window telling me my magicJack has been registered and when I enter my information it keeps telling me my login and password arent associated with this magic Jack. I would also like to talk to a real person. I work in the Gulf of Mexico and purchased it for communications while out there. This thing is the most useless piece of crap I have ever bought. I guess that is why people now get it free for 30 days, it might last that long.

    bwhite25 10/14/09 12:58PM

  • I've had a majicjack for almost a year. It has not worked properly from day one. I've been in the online tech support chat session on several ocassions and all they do is run you around in circles. I've had the same bad experiences that others on this site have had. Some are having trouble getting service and I can't get anyone to agree to terminate mine. This a sorry assed service if there ever was one. You get what you pay for. I quit Vonage for this. Vonage was totally trouble free and I will be going back to them immediately.
    Tim

    Waldopepper 9/23/09 6:37PM

  • Wow. If I had read these comments before signing up for MJ I never would have done so. That said I can only say that their lousy customer service overshadows a good product. Very little trouble with the phone service itself but when an issue pops up the undertrained staff are no help. Service was cancelled one month early (After 12 mo) thereby negating my first free month. If I wanted to continue wjith MJ I had to renew for another year after the first 12 Mo. The rep couldnt seem to understand the issue. Finally gave up. Overall it is worth the very minimalyearly fee to have internet phone and I appreciate an email every time A voice mail is left for me. I can even play it on my computer. My rating: Lukewarm but not bad enough to prevent me from signing up again next year.

    ikeeptime 9/22/09 6:19AM

  • I found the service very disapointing. I had to chat with three people non who could solve my problem. I was basily told I did not have to use their service. I find magic jack to have a good product with very very very bad customer support and company policy.

    Anonymous 9/5/09 2:12PM

  • Well we went in circles. Dory was an expert on avoiding the issue. She contradicted her self. The issues was the wish to stop using the magicjack voice-mail service. The answer in short was: I needed to change my email address in the magicjack settings for the voice-mail to stop working. That would mean the a caller might be calling and leaving a message and since the service would be stopped (the only time the voice-mail wouldn't be working) I would just not be notified. So for example calls me about a payment due or a meeting and I ether don't pay or show up. That show's how much help they are.

    Dory 9/4/09 6:59PM

  • After reading the first page of comments I only saw one positive one. That was from Bill. You are lucky Bill. I have wasted about 2 hours so far this morning trying to renew. I can't call until 11AM. If I don't get any results from that call, it will be bye, bye to Magic Jack for me. It doesn't work half the time anyway. My Tracfone is much more reliable.

    raymond cox 9/2/09 6:24AM

  • The problem does seem to be with renewal. My father's magicjack expired and he tried to renew, couldn't do it via the computer as login no longer worked.

    He called me, i spent 1 hour with chat support with someone who couldn't understand the basic question: what is the customer support/billing phone number, so my father can renew? He finally gave me one after one hour of useless back and forth.

    Now my father tells me he called and ended up in an endless answering system with pushing buttons, and the operator didn't understand his simple request to renew. He wanted to buy 4 more years of service. In the mail he ended up getting 4 new magic jack plugs each with 4 years of service, and they took something like $500 out of his bank account. Now, he sent them all back, can't get his money back, and still has no magicjack service. Now he calls me again, desperate to get things resolved. He really likes the service and just wanted to renew... This has got to be hurting their bottom line. I will give this phone number to my dad, but it looks to be long distance, too bad he can't use his magicjack to make the call. then also i will give him the founders address so he can write a letter. Now he has to wrassle with the bank and try to get all that money back. At his age and in retirement he can not afford that kind of money, like anyone could.

    I hope they get things going better, and get better trained staff for technical and billing questions.

    betsy 8/31/09 6:05PM

  • This company has ONE WAY to renew – by signing into MY MAGICJACK. If you can’t sign in, you are sunk.
    I can't sign into My MagicJack. The problem has NOT BEEN SOLVED after over five long, grueling online help sessions.
    They try the same steps over and over and over and over again. Tired of reading “over and over”? Here it was used only three times. The tries numbered over 45--everything from clicking onto their links, changing passowrds, changing email addresses (ALL SEVERAL TIMES IN EACH SESSION) and now they want me to change my browser.

    I verified my email address THREE TIMES in the last three weeks.

    I finally called the billing number, 281-404-1551, but they said I have to log into MyMagicJack. When I told her I can't and spent HOURS with tech support over three times, she suggested I lot into Customer Service, then Tech Support. Did she even HEAR ME?

    So, this is goodbye to MagicJack. I don't have enough hours in the day to beat a dead horse so many times going nowhere.

    sskidd1143@aol.com 8/27/09 10:28AM

  • Without a doubt the worst customer service I have ever encountered. Absolutely staggering how a company which "provides" phone service is not reachable by phone. And the device itself sucks, as well!

    Kat 8/20/09 7:39AM

  • I spent a good two hours speaking with two tech support agents on the website. Finding out very little information on customer support, after two hours I did find out though that they claim to be working on getting a tech support phone number set up.
    However, they had no set date, and after conversing with them, believe that there really is no phone number being set up, and that she just wanted to be rid of me and my questions.

    plur11ap 6/24/09 6:37PM

  • This has got to be the worst company to deal with! Good luck with your dealings with this company. The people are pleasant at the customer service but its a very bad business set up. "take the money and run" pay for a reputable phone service in the long run its worth it.

    Elza Davenport 6/24/09 7:45AM

  • In my life I have not found a company with such spectacularly poor cusomer service.They give no address or phone number to contact!

    The easy three step process for signing on took me two hours. I talked to one rep for an hour and then he transferred me to a "higher level" of expertise and after another hour with that rep I was finally able to add Magic Jack to my computer.
    I am not a computer person so I had difficulty understanding how everything worked and just needed a simple "owners manual" to explain the system...none exists. To get the info needed it is necessary to waste large amounts of time chatting with a rep who generally doesn't understand what it is that you need.
    I would be happy to sign up for a class action law suit if there is one out there.
    I made the mistake of prematurely signing up for the extended service and cannot get a refund ...they refuse to give me my money back even though the advertising on their packaging states"100% satisfaction or money back". I was able to finally get a phone number from my credit card company and called that number only to be directed to another number.I have been on hold for a half hour and am currently listening to someone repeatedly telling me that "you are currently caller number two and your wait time is twenty minutes"...Does that tell you anything?!
    Ps Now the lilttle voice is telling me that my wait time is "thirty minutes"..... ARE THERE ANY LAWYERS OUT THERE????

    Vernon ST Whiz 6/15/09 8:36AM

  • Pretty funny that a company offering phone service makes it almost impossible to reach anyone from MagicJack over the phone!!! Their customer service is THE WORST!!!

    mrpurple 6/15/09 8:17AM

  • Tom Jackson
    I appear to have "lost" 200 minutes plus from my international call account and when I added another $10 I received only 35 minutes for calling the UK instead of the normal 500 minutes. Why?

    tom69 6/14/09 9:47AM

  • All I want to do is to extend service. It is almost impossible to do so.There isNO response when I follow the canned directions. I have sent FIVE requests for service. How can I get help ???????

    Anonymous 6/12/09 11:10AM

  • Sign me up for the class action sui8t, Magicjack is a joke and their customer service is even a bigger joke.

    Coz 6/2/09 3:02PM

  • My experience and many others I know who use the product found that dealing with this company is that it uses massive amounts of deceptive marketing practices. When they sell you a subscription it seems that of the four people and my self using the jack have noticed it does not function properly about 4 weeks before your renewal date. No Dial tone can be heard when picking up the phone and many people you call state they can't understand or hear what your saying. This is corrected the moment you renew. Thus you really only get about one month less then what your subscription is for. Also if you renew when you have time left say 6 months you will loose that 6 months as it becomes part of the time of the renewal time frame you buy. As a user of 2 jacks with different renewal times I also found they have been using deseptive ads in the jack window as well as false ads that are and out right lie. These ads are going to be forded to the justice department this June for investigation and the consideration to file a suit against this company is now being assessed.

    Overall the jacks in general are great the problem is the company practices which are not leagle, The time has come for this company to relaize they are not above the law. Stay tuned for futher developments in this regard.

    sanderson_111 5/26/09 9:19PM

  • Any attorneys here...We need to start a Class action suit....

    This company is not honest about their service, they tried to double bill me then put a hold on my account so I can't use the MJ anyway...The service is usually poor...and of course we only learned later that local service is not provided in many areas...So local calls have to use the area code and anyone that trys to call us locally is being charged long distance, since the closest area was almost two hours from our home. Billing is a joke..they tell you after hours and many calls that the service is corrected, and your are credited so you can use your MJ, but then you get that stupid thing on your account saying you are blocked for non-payment...Their agents and supervisors are made to talk in circles, and lie about your credit or refund, which they never give...
    Let's get a class action suit started...This company has the worst telephone and customer service that I have seen in any company in history.

    racing2win 5/26/09 5:49PM

  • Very, very poor support system. Customer Service is a joke.

    egraf 5/13/09 8:49AM

  • I had magicjack for a year with no problems so signed up for the 5 year deal and was ok for a couple months and now it doesn't work and I can't get a hold of anyone in person to talk to so I can find out what has happened. Anyone that can help me please post a phone # or email address

    Anonymous 4/15/09 7:03AM

  • I have ben doble charged, the day i signd up and canceled because i should have a 30 free trial. it has been 5 days and 9 chats and 1 personal call with a cs and i can't get them to rlease the hold on my account, which has caused me 58.00 in fees at my bank. They laim to have an "escalation" process but you chat ith twoo people who tell you nothing helpful and block you out of chats when you keep asking questions they refuse to answer. Stay away from this company unless you want to be scammed. My attorney says it amounts to wire fraud. We ought to get together and do a class action suit.

    salligal 2/23/09 9:54AM

  • I cannot get customer service and I can not get incoming calls on magicjack...the magicjack operator says I am not (willling) to receive calls...this is a lie!

    Anonymous 2/18/09 6:41PM

  • Submit your comment >>
  • I had a problem receiving calls on my MajicJack phone line. I used their customer service online chat. They fixed my problem in less than 5 minutes!

    Wayne 9/1/10 5:28AM

  • I have had my MagicJack for all most two years, I am very pleased and have recommended the devise to many of my friends and family members. I have had wonderful service with the Online Technicians, they have been very helpful in solving all my problems...Mine was recently stolen along with my lap top, but replacement was very fast and easy.

    No complaints here :-)

    Deatra Joiner, Indianpolis, IN

    Anonymous 8/19/10 8:29PM

  • I bought my Magic Jack at Radio Shack withn a week ago and just Love what it has brought to my satisfaction list being (no monthly bill)
    People are having problems with their Magic Jack only because they are not reading up on it first and are not patient enough to wait a few minutes or days for MJ to complete their membership. I have never not been able to talk with Customer Service they are always there for Customers, and answer everything asked if not fix it on the spot, you have to download a few things if yu want them to work properly for you like in the beginning make sure you use a link that is:http://upgrades.magicjack.comupgrade/upgrade.exe this way you will be sure to be connected for the entire set up.
    I do agree although the inventor of MJ needs to display a better highlight of his company so you can Hear what there saying and also sell the product better. Over 6 millions and growing is not a shy figure either. So folks hopefully you have taken a little more time to download your Magic Jack and explore using the MENU of the softpad by clicking on it and using the drop down to Advance users don't worry it won't bite you can if you don't understand to go BACK until you get it right other than that depend upon your Customer Service with patience.
    A Happy Customer of Magic Jack
    Glenda & Steven Jasper

    Anonymous 8/19/10 8:13AM

  • I have had MagicJack for 18-months so far.
    I do have to reboot my PC about every three days or so, but that is normal. I'm in the IT field and it is good to reboot your PC every few days to clean out the memory, etc.
    We have a bad echo when we call one region, but we have no problems calling elsewhere.
    We have taken a laptop with MagicJack installed with us on the road and both have worked well from the hotels we were at.
    Occasionally, we do have dropped calls, but that is true of our cell phone also.
    If our MagicJack were priced the same as a landline, we would discontinue; however, it is only $20 per year. At that price, the issues we have are quite workable.
    We have never had to call their tech support for assistance.
    When I renewed, I wished to do so for one year; however, the website only allowed me to renew for five. The price is right (and you get discount) so I renewed for five.
    If you want high qualilty with 100% reliability, get a landland and pay for it.
    If you want varying quality and high portability, get a cell phone and pay for it.
    If you want reasonable quality, portability, and good price, get MagicJack.

    Anonymous 6/14/10 9:43AM

  • This device really works! I work out of the country and if the internet is good, the service is good also. I am currently in Saudi Arabia working and it is working pretty good. Saves me a lot$$$$$$$$$$ Will suggest to everyone I meet!

    denobio 6/5/10 2:23AM

  • I have MJ and love it. Yes there were bugs but I was patient and got the assistance I needed. There were a few times where I got shifted around "take the issue to a higher level" I was told but stuck with it.
    I had a problem when I was on vacation in South America, only being able to make 2 calls with success and not being able to make calls to the same country but I got help and was walked through the fix. It worked but you have to be patient and a little persistant and be clear on what the problem is. I bought an extra 5 years.

    Anonymous 4/9/10 6:21PM

  • I find it fascinating that so many people buy this or any product without doing there due diligence to see what type of service you get when you buy. MJ cannot be any more clear on the service they provide... I have been using a MJ for about 3 years. The only times I have had issues was when I travel. If the hotel (or you at home)use a low grade DSL line, the quality of the voice calls can be very degraded. At home, I have FastAccess
    DSL XTREME 6.0 and have not had an issue with this product until recent. For some reason, when I receive a call from my companies internal IDSN network, MJ sends back a busy condition and callers go right to my Voice mail. Other than that, my MJ continues to work flawlessly with both incoming and outgoing calls.

    RayN 3/20/10 7:14PM

  • I ordered MagicJack and was very upset that I couldn't receive a call without unplugging my phone first and was unable to make a call. I went to www.magicjack.com and clicked on customer care at the bottom of the page. Then on 24/live support. You then type your question and hit search. After that another live help box pops up. Click on that again and it will bring up a chat message window. This brings a live agent on the chat window with you.The agent walked me through changing the settings on my control panel and the problem is now fixed. The agent was very patient and walked through each step. I hope this helps others who are trying to receive support.

    Anonymous 3/19/10 3:09PM

  • I purchased MajicJack a few weeks ago, followed all the instructions and was setup and running in less than a half hour, including purchasing the 5 year plan.
    WE LOVE THE MAJIC JACK !! After using it for a week without ANY PROBLEMS, we cancelled our two lines with Verizon. In addition we just purchased 2 more MajicJacks to be setup in the very near future. I cannot express enough our satisfaction with this product AND live customer service. We realize that you must "type" your conversation, however, everytime we accessed the service, every issue was taken care of by the end of the session.

    Charlie in PA 11/28/09 1:01AM

  • My Wife talked to Jessica in customer service and she took good care of the situation we were having. we did not have to wait long for someone to answere and she was very nice.

    Breeze 7/24/09 4:27PM

  • Disagree. I just bought magic jack, had a question when setting up my account, went to online help and someone "popped" up instantly for online (chat) help and answered my question. No complaints here.

    bill23 7/23/09 4:48PM



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