MajicJack Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
1,267 Negative Comments out of 1,345 Total Comments is 94.20%.
POSITIVE Comments
78 Positive Comments out of 1,345 Total Comments is 5.80%.
Issue Resolution
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My name is Illidge Richardson and my email address I have proplem renewing my magic numberIt expired on the 18th April 2013 and I have tried before and up to May 21st 2013 and I am unable to get through.Can you assist me in renewing for one year until 2014. Thanking you in advance for your company's assistanceIllidge 5/21/13 7:37PM -
It is a shame that I waited for custom service and was on internal hold. Would of used the chat for customer care. I do not own a magic jack so it would not send the request due to the required field not being selected. Tried corporate office and received the recording that the number is no longer valid. Sorry case for a communication organization. Poor Service for possible new customers.Anonymous 5/21/13 2:07PM
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Hello my name is Carlos Gonzalez, I purchased a Magic Jack unit, the telephone number I was given is importunately I lost the log in information and password, need to pay the reactivation fee of $20.00 and can't seem to be able to contact no body from your company to resolve this matter, would appreciate it if you can contact me to resolve it or e-mail me at.
Thanks for your cooperationCarlitos 5/21/13 1:11PM -
Please wait for a site operator to respond.
You are now chatting with 'Jared'
Your Issue ID for this chat is LTK111530364074X
Jared: Hello, how may I help you?
John: I need a top level person
Jared: Hi there. Please hold for a moment. Let me read your chat with your previous operator so that I can assist you right away, okay?
John: Don't hang up on me like they did!
Jared: I will be right with you.
John: ok
Jared: Thank you for waiting John.
John: np
Jared: Let me clarify, you have ported your old phone number to your magicjack device right?
John: I don't know, that is what I am trying to find out for over a year
John: Can you send me the previous conversation via email?
Jared: I'm sorry for the delay. I'll be right with you.
John: how many customers are you "helping"
Jared: Okay, so you wanted to know if there is a charge for adding a new number?
John: lets do 1 thing at a time,
John: email the previous conversation to me
Jared: Thank you for waiting. I'll be with you in just a moment.
Jared: I'm sorry for the delay. I'll be right with you.
Jared: We cannot send your previous conversation. May I know what your concern is?
John: why?
Jared: May I know what your concern please so that I may assist you.
John: I want the previous conversation
John: 1st
Jared: We cannot send you the previous conversation to your e-mail.
John: why?
Jared: I will be right with you.
John: sure after the 10 other people you are "helping"
Jared: Can you provide me in detail your concern please?
John: you have read the previous conversation, it is all there
John: can you read the past year's worth?
Jared: Thank you for waiting. I'll be with you in just a moment.
Jared: I will be right with you.
Jared: Thank you for waiting. I'll be with you in just a moment.
Jared: If you want to check your past transactions please check your e-mail as every transaction you have made with us will be sent to your e-mail.
John: checking...
Jared: Okay.
John: not yet
John: still not here...
Jared: I'm sorry for the delay. I'll be right with you.
Jared: As I have checked here the recent orders that you made is oder number TS29047251. Which has a total of $32.33.
John: and the credit you spoke of?
John: Still no email?:
Jared: Please log in to your magicjack account for you to check the recent orders that you have made.
John: What? I know the orders I have made?
Jared: Yes, you can check the recent orders that you have made on your magicjack account.
John: Do you understand what I said?
John: still waiting on the email!
John: and the credit you spoke of!
Jared: May I have your e-mail address please?
John: you don't have it from the account?
John: where is a top "1%" person?
John: that I initially asked for!
Jared: Did you look for the transactions on the e-mail that you have registered with?
John: uh, let me thinkk..... YEAAH!
Jared: You may have deleted the e-mail transactions that have been sent to you.
John: uh no, hasn't got here yet
John: may I please have a top level person, even 10%!
Jared: Thank you for waiting. I'll be with you in just a moment.
Jared: Please click here to view your order.
John: Again I don't need to know my order, I know it already.
John: Supervisor please!
John: Do you just enjoy not helping people! and dragging this on?
Jared: I will be right with you.
Jared: May I know the exact nature of your problem with full details please?
John: You have read it
John: May I get someone else!
Jared: I'm sorry for the delay. I'll be right with you.
Jared: Thank you for waiting. I'll be with you in just a moment.
Jared: Please provide the detail of your concern.
John: sure, supervisor
John: and the email you promised
Jared: I'm sorry for the delay. I'll be right with you.
John: Since you are not going to do as asked, bye!Anonymous 5/21/13 8:24AM -
ok where do I start ! I bought this product from walmart couldn't get it to work got on chat with the company many many times they kept going thu the same steps over and over every time I called I told them I kept getting a shrill beep and the sound would cut out when this happened. they kept trying to say it was my voice mail which I knew better because I started timing it every one minute it would beep... and the beep was so shrill it would hurt my ear... but all in all it was a bad product and bad experience with costumer service it was like they were robots going over a script message and never resolved the problem my cable co. offered me a deal with the internet and phone so I took it ..I tried to get my money back and the rep told me to take it back to walmart I said that I did but it was over 90 days and her response was well why should we take it back !!! I said because it is your product !!! then she said walmart is responsible she didn't think it was up to them to give me a refund I said do you have a phone number for customer service ? she said no so I asked for a supervisor and she said she was one I said so that's it? then she said yes and cut me off of the chat ... I could go on and on but no reason to I would not recommend this product to anyone ...ntcon54 5/20/13 10:35AM
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Watch out. I had them change my phone number to my land line. When the disconnected my Att line they also disconnected my internet. I was without telephone and internet service for over 2 weeks. Finally I had to get a new internet and land line which has so far cost me over $200. They don't tell you this. Watch out...mnorberry 5/16/13 10:47PM
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I am asked to pay 10 dollars lmonthly fee every time I use my phone. I paid $99.95 to have magic Jack for five years last year. Why do I now have a monthly fee? Thanks for a quick answer. alwaldo@sbcglobal.netAnna Lee Waldo 5/16/13 2:46PM
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Magic jack has the worst customer service ever ... has not worked since day 1 and now refuse refund and want fee for replacement ... contacted Ct attorney generals office ... calling channel 8 news and trashing them on every site I can ...DO NOT BUY MAGICJUNKsst59 5/15/13 2:32PM
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They Suck !!!!!!!!!!! Spent Hours Out Of My Day And Can Not Get Any Help!!!!!!!!!!!!
They Will Sell It To You No Problem!!!!
There Customer Care Is A The Worst !!!!
There Isn't Any !!!!!!!!!TIMOTHY DURKIN 5/15/13 12:56PM -
May 15, 2013
I too am totally unhappy with the service. Have four units, which worked as advertised until about two months ago. Have needed to replace three of them within two months. Still fighting for the third replacement after four weeks of no business service. See the last chat on 5-14-13 below:
May 14, 2013
To: Customer Service, Mr. Dan Borislow & Local/National News,
Please wait for a site operator to respond.
You are now chatting with 'Nancy'
Your Issue ID for this chat is
Nancy: Hello, how may I help you?
white: Need upper level, you can not assist me, too involved...
Nancy: Okay
Nancy: But before I transfer you can you brief me a little regarding wit you issue please?
white: NO!
Nancy: Hold on
Nancy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jocel'
Your Issue ID for this chat is
white: Management: I have four units of which three are Plus units. I have had huge problems with all three Plus units within the pass two months. Two have been replaced, and the 404-241-number is still needing the replacement unit shipped. Was promised this over three weeks ago, still not here. My request for all these problems you have caused me is as follows. I need service on all four units at the five years rate with NO cost to me. If I need to send this information on higher to get this resolve, then I will do so. You have put me out of business, seeing that all my numbers are my business lines. The following are the numbers in question: I spoke with Kyle yesterday evening, he is the only person that has shown some type interest to correct this simple issue. I see that somehow now people can leave messages, was not possible before for three weeks.
Jocel: Hello. My name is Jocel. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
white: See message above...
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: I will be right with you.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: Thank you for waiting, While.
Jocel: May I know if you're using the magicJack PLUS as stand-alone(plugged to your router) or in your computer?
white: Into router
Jocel: Thank you for confirming.
Jocel: Please unplug your magicJack and plug it back in after 2 minutes. I need to check your magicJack connection here in our servers.
white: Understand, I have gone through all these trail and error and testing steps for oveer THREE WEEKS...THE UNIT IS NOT OPERABLE AND IS BAD, SO THAT IS NOT THE QUESTION. SEND THE REPLACEMENT AND DO IT NOW. ALONG WITH THE RENEWAL AS REQUESTED. DO I NEEDTO GO FUTHER?
white: The not getting power, tested it with my ipad power supply...I have gone through all this.
Jocel: One moment please...
white: PLEASE DO NOT MAKE ME MORE UPSET WITH YOU THAN i AM RIGHT NOW, JUST FOLLOW WHAT I HAVE SAID TO RESOLVE THIS ISSUE, OR YOU ARE FORCING ME TO GO HIGHER.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: I will be right with you.
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: I will be right with you.
Jocel: I'm sorry for the delay. I'll be right with you.
Please wait for a site operator to respond.
You are now chatting with 'Dwight'
Your Issue ID for this chat is
Dwight: Hello, how may I help you?
White: Was cut off from Jocel after waiting for many minutes...Please transfer me back to her now...O. Atlanta, Ga 30316. Dwight, just do as I have asked please, this is an ongoing issue and you can not handle it.
Dwight: Please wait while I check that for you
Dwight: Thank you for waiting.
Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is
Melina: Hello. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
White: Please see above and follow these instructions...
Please wait for a site operator to respond.
You are now chatting with 'Dwight'
Your Issue ID for this chat is
Dwight: Hello, how may I help you?
White: Was cut off from Jocel after waiting for many minutes...Please transfer me back to her now...O. . Dwight, just do as I have asked please, this is an ongoing issue and you can not handle it.
Dwight: Please wait while I check that for you
Dwight: Thank you for waiting.
Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is
Melina: Hello. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
White: Please see above and follow these instructions...
Melina: Please wait while I check that for you
Melina: Thank you for patiently waiting.
Melina: I did check your magicJack PLUS devices and as I checked it here, Phone Number: (
Melina: Phone Number: (404) 241- is about to expire (05/16/2013).
Melina: Phone Number: (678) 961- which is a replacement device will expire on 04/14/2014.
Melina: Lastly, Phone Number: (678) 961- which is also a replacement device shows expired (04/14/2013).
Melina:
White: So?
Melina: May I know if you are using the 4 magicJack PLUS devices?
White: YES...WHY CAN YOU NOT FOLLOW MY INSTRUCTIONS AND GET THE LAST PERSON I WAS SPESKING WITH SO I WILL NOT GO THROUGH ALL THIS STUFF AGAIN?
Melina: May I know if you are using the 4 magicJack PLUS devices?
White: YES...WHY CAN YOU NOT FOLLOW MY INSTRUCTIONS AND GET THE LAST PERSON I WAS SPEAKING WITH SO I WILL NOT GO THROUGH ALL THIS STUFF AGAIN?
Melina: I'm sorry for the delay. I'll be right with you.
Melina: I did read your previous chats, and the issue is that you're still not receiving the replacement for the magicJack PLUS device with phone number: (404) 241-, correct?
White: YES, YOU ARE SMART...
White: Your Issue ID for this chat isManagement: I have four units of which three are Plus units. I have had huge problems with all three Plus units within the pass two months. Two have been replaced, and the 404-241- number is still needing the replacement unit shipped. Was promised this over three weeks ago, still not here. My request for all these problems you have caused me is as follows. I need service on all four units at the five years rate with NO cost to me. If I need to send this information on higher to get this resolve, then I will do so. You have put me out of business, seeing that all my numbers are my business lines. The following are the numbers in question: 678-961-, 404-241-, 678-961-,678-961-. I spoke with Kyle yesterday evening, he is the only person that has shown some type interest to correct this simple issue. I see that somehow now people can leave messages, was not possible before for three weeks.
White: white: PLEASE DO NOT MAKE ME MORE UPSET WITH YOU THAN I AM RIGHT NOW, JUST FOLLOW WHAT I HAVE SAID TO RESOLVE THIS ISSUE, OR YOU ARE FORCING ME TO GO HIGHER.
Melina: As I checked it here, only two replacement devices were processed. Only for phone numbers: (678) 961- and (678) 961-. Nothing for (404) 241-. If you wish to have it replaced, I can process you a free replacement magicJack device. You will only need to pay for the shipping and handling fee worth $11.80. Would that be okay with you?
White: Smart, but not understanding...See above statement and my solid offer and request...NO COST TO ME...
Melina: Unfortunately, I cannot waive the shipping and handling fee for replacement devices. It's a replacement policy.
White: You have shut down business for me for three plus weeks. I do not have $11.80 to pay for anything
White: So, you want me to take this above your level to get it resolved through Mr. Borislow?
Melina: I fully understand you, Mr, White. I would feel the same if I were on your situation. If I could just waive the fee, I would. But, it's system generated. We cannot change it.
White: Policy, it is there but can be worked around under extreme situations like this one.
White: So, again, you are telling me to contact Mr. Borislow with my problem, when he is paying you to resolved issues?
Melina: There's nothing that I can do if that's your decision. I am just following the company rules and with regards to replacement devices.
White: Well, before I go, I need someone over your position, because I do no need to keep this going on, it has been over time; as it is over $11.80 plus some others not simply caring nor understanding the simple issue.
Melina: You're currently chatting with a Supervisor and I am the last person you can talk with regards to your issue.
White: No, you report to someone or is it Mr. Borislow himself?
Melina: Sure, please write down your complaints and I will be making a report and will send it to our Higher Department.
White: No, I need this handled NOW! I am without phone service and business dying more each day, Melina...
Melina: Again, I am the last person you can talk with regards to your issue. We do not have any available Managers through chat.
White: Well, call one on your trusted Magic Jack unit and get this handled NOW...
Melina: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.
White: What does all this have to do with resolving my individual issue right NOW?
Melina: As explained earlier, we can't waive the shipping fee for the replacement device. Your request for free replacement is not possible, Mr. White.
White: See if Mr. Borislow can handle this simple issue with his $11.80 plus four 5-year renewals since you can not, Melina...
Melina: I apologize but that's not possible.
White: All things are possible to them that trust in Him, so do not tell me it is not possible...You are breathing aren't you?
Melina: Yes, but again your request is not possible.
White: Good Bye, going elsewhere with this issue...
Melina: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
Melina:
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
.ocw1250 5/15/13 1:14AM -
Not cool to be without service!Hope Magic Jack would keep their Magical Power working as advertised! I just renewed my contract and I'm experiencing faulty service, hope to get my service right back on soonest with the new replacement thing!cjo 5/13/13 4:18PM
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This is some type of fraud why haven't I heard back from you. You all could be sued for this. I paid for the magic plus 5 year plan and got cut off after a year and they won't refund my money. This is not how you run a business.Henryoctavia@cox.net 5/13/13 8:50AM
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i renewed my majic jack just a few months ago and was billed on my wife's credit card. was able to use 3x and had not use for more than a month.. now i received a message that my subscription has expired. I renewed again with the same credit card that i used but can't use my magic jack again. please do something about this.joe 5/11/13 5:48PM
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I can't beleive this after three days of service the Mj can't recieve any calls I try to contact you I can't get any answer from the chat on lin they left me after a few minutes promess me to send me a replacement for two weeks they keep telling me that they sent it and I never recieve it you lie to me and I already pay for the year and an activation fee may have to return me my money that not niceAnonymous 5/10/13 5:03PM
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Why has my MagicJack phone been turned off? This has happened several times before. I paid twice for the 5 year contract and received an email back that this was taken care of, and that they cancelled one of the payments. "Everything should be OK now. It was for about a month. Now my phone has been cancelled again.
My phone #
Hugh Ector
Fruitvale, BC CanadaHugh 5/9/13 6:16PM -
Purchased MJ plus last March and it had distortion from day 1. I just renewed it last month for a year and unit went bad last week.
Went on line to customer service and they were nice but didn't fix problem. After i told agent it still failed i got brushed off and told to unplug modem and router and it would work fine. Of course it didn't because no MJ software is stored in modem or router. If they work with online chat they are working properly.
I'm our 86 dollars for initial purchase and 25 dollars for another year of service which I paid last month.Anonymous 5/6/13 1:33PM -
ihave a magic jack given to me as a gift. i will throw it away due to the fact that i cannot get anyone on the phone to talk to me.... i cannot see to read the live chat screen and cant get any one to answer on the live chat screen either. i have questions that i need answered and all i can get is someone wanting to charge 38.00 to answer one queestion. so i can tellyou my expereince with magic jack has been a big fat zeromizmac 5/6/13 10:56AM
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This is the best screwed up system I ever i counter, customer support as a person are very nice but to solve problems useless.
Do not lose your money whatever you paid you will never get back a penny but they will try to sell you a new devise or to renew your service.
They should be shut down and all the consumer should get back their money by order of a court.
This is the story of my MagicJack:
In 2008 , I acquired 5 MagicJack and give to my relatives to make my life easy with my wife she likes to talk for hours to her side of the family, every thing was working fine (I would not complain about the bad connection which is happened some time) till by the end 2011 those adapters started to malfunction and the meantime they started to advertis about MagicJack Plus , one by one every unit went bad I replaceted with an new improved one.
The first adapter did not last for 30 days and started to over heat and cutting off the communication , it tookme 4 hours on the chat to finally was able to get customer service to replace the deffective unit.
The at one time 3 adapters went bad this happened in 2012 again got new adapters and replaced the old ones .
With the last ones I needed help to replace the old ones with the new ( for some reason I could replace them as I did before ) via chat again it tookme 3 hours to make the customer service understand that I need to replace the old with the new and she guided-me to the proceeder , and every thing wheat fine till I got a message that I should renew my service.
When I went to renew the service I found a duplicate adapters for the same numbers , I did not realize that they never removed the old adapters from the account and I renew the bad ones , this last April I found that 2 of my adapters are due for for renew ell , those are the same numbers I did renew before .
Again via chat another couple of hours 3:30 to be exact they informe me that they will replace the older adapters for me but they can't move the credit I have to the new adapters and of course I have to pay about $12.00 each and it's my problem how can I get those adapters to my in laws, now they have the money for two lines.
I decided to cut my loses and pay the renewal for the two new adapter to save my self the aggravation I pays $60.00 and the adapters shows they are active but the fact they are not working.
Now I am out of $120.00 and the same problem not solved, I will take MagicJack to court an I know I will get my money .ASS 5/6/13 6:16AM -
Magic Jack Does Not Have Caller Blocking! The Customer Service People Are A Bunch Of Liars And Have No Idea What They Are Doing! Do Not Get The Magic Jack!!!!MJP NO GOOD 5/5/13 12:03PM
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I am very upset with Magic Jack you can,t reach anyone to solve problems. I am for the next 5 or6 years prepaid yet I can,t get the results I need to get my phone service to work they have the most horrible system I can imagine for anyone to use. It is impossible to reach anyone to help.ghcrone6613@hotmail.comghcrone 5/2/13 12:58PM
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have tried many many times to reach mj for assistance their posted telephone numbers are always busy day and night. sent info by email no response. when using the telephone the call disconnects time and time again.
horrible system and service. i'm officially terminating the service by this message since i cannot reach anyone in the company.Anonymous 5/2/13 10:56AM -
I tried to renew my annual payment for magic jack on line & I could'nt do it. The screan kept saying my password was not matching my e-mail. They sent me the same password about 6 times & I kept trying with no success. As of right now I can get incomming calls but I cant call out. This has been like this for a few weeks now. Trying to solve this problem on line will not work!!Hootch 5/2/13 10:15AM
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i try to renew my magicjack awhile ago upon renewing they keep on asking for a credit card telling us that the credit card i wrote is not proccessed so i keep on entering different credit cards but unfortunately it was not renewed since there is no confirmation received from magicjack office. how do i reverse those that are successfully billed to me. ONLY ONE SUBSCIBTION FOR ONE RENEWALS THAT SHOULD BE.FILIPINA SUBSCRIBER 4/28/13 9:26PM
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Mick up never picks up there phone and the computer USB part that you plug in always has problems. I have tried 5 different new ones and had problems with all of them. After about 3 months it is nothing but PROBLEMS PROBLEMS PROBLEMS IF YOU WANT PROBLEMS GO BUY A MAJICJACK AND YOU WILL BE DISCUSTED. I HIGHLY RECOMEND TRING SOMETHING ELSE, LIFE IS TO SHORT.DON,T BUY MAJICJACK 4/28/13 8:40AM
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I've had horrible audio quality that the online chat people can't fix. It is basically unusable and they refuse to refund any portion of my money. Horrible customer service. DO NOT BUY!!Anonymous 4/27/13 9:32AM
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I had success by calling customer service. The person immediately identify my files and explained to me why I could not do my renewal. (was because I have registered my MJ with a USA address and I was over the sea trying to do it). Now that I am back in USA I try again and was successful. More important, they never cut me off,with my suscription expired I was able to continue using mye MJack.
I am happy with the services.
GMA from MiamiGMA from Miami 5/3/13 10:49AM -
I've used MagicJack for the past three years for my home phone service. I've had very minor issues, and those were taken care of by their support department. It's great to not pay AT&T each month, and to not have to deal with their horrendous support. We've saved about $1,800 during that time.Fletch 4/22/13 5:58PM
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my magicjack works like a champ no prob. Jesse A.Jesse 3/23/13 1:31PM
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Its not MajicJack , rather it is Magicjack.
I read about Harrison's frustration with billing and no outgoing service and 1 yr laps of the annual Canadian Phone number area code.
I think Harrison ought to be to have fixed his outgoing problem easily if he wanted to... I suggest setting up the Plus on USB to Phone connection and then plug into the Ethernet router port for perfect PC inidependant operation... The 2nd issue of a lapsed 1 yr area code service in Canada followed by a "renewal" is certainly going to cause an accounting contradiction . There are two payment issues. Service fee and Canadian Area Code registration fee. The 1st time setup fee is waved on renewal but after a 1 yr laps can cause confusion.. Harrison needs to understand he created this confusion and not blame MagicJack with rude sarcastic inquiries and clarify that he expects a renewal without a setup charge even after discontinuity of service fees for same.
The only compatability issues I have had with MJ is using CICI card and VOIP call bridge calls. It does not work for those. Otherwise using cheaper Acanaac.net ISP over Rogers cable for $35/mo with MJ give the best 5yr plan for phone rates.. LD costs are much higher than CICI 3rd party rates for some countries, is my only gripe. Service , voice quality and connection reliability has been excellent with only rare dropouts far less than Cell phone drop out rates.TONY STEWART EE since 1975 12/25/12 10:23AM -
Had a great experience with Denise in Billing Customer Service. She found the problem and fixed it right away. I love MajicJack!flbmcnally 12/12/12 11:36AM
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I have been using Magic Jack Plus (that can be used on your computer, or as I use it, pluged into an electrical outlet in the wall, for @ 6 months now. Before MJ Plus, I used the old Magic Jack, that could only be used in your computer, when it was turned on for 3 or more years. The old MJ was ok, but had a lot of static on the line and even worse if using a cordless phone. People I talked to complained they heard even more static than I did. heard.
Since I've gotten MJ Plus, people say the line is crystal clear and cordless phones are not as clear of static as a regular phone. I love it now. With all the features (call forwarding, call waiting, etc.).
It's WELL worth the money I paid for it. I'll keep it forever and save the $35. a month for a land line.
Though I wish I could talk to them by phone sometimes about some of the specials they have, but there is no phone number to contact them, but if u know how to use the internet, u should have no problem.
All their support is live online, but they have always been very supportive and I always received great directions and information, when I contacted them.rtaxes 12/6/12 9:38AM -
I just got out of chat help with MagicJack and I have to say it was an excellent experience. I love my MagicJack Plus.Marisa 10/25/12 6:28AM
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Just got off chat with MJ and so far my issue has been fixed. However, not sure if it was completely fixed. My device just randomly stops working and the only way I ever know is if I try to make a call, so we will see in a few hours what happens.
Also, it seems to me that most of the major issues are with the magic jack plus.....just an observation.
My chat was fine, polite and fast, and I even got a discount(waiting to see if it's actually true or not).
I understand the frustration of others, as I myself spend hours a week trying to correct over charges, services not rendered, etc. on my own home bills!
But my mother always told me that you catch more flies with honey.....
Will update on the "discount"Anonymous 9/26/12 7:32AM -
no the service isn't useless. just click on customer service/live agent at the very bottom of the magicjack page and when the next page comes up, click speak to a live person. you can chat with someone and they will walk you through whatever you need help with. Believe me I tried it and no one has as much of a problem as I did -not there fault. and they stayed with me and helped me through everything. satisfied customer.silver 9/11/12 6:41PM
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Get the Magic Jack Plust and make sure that you have DECENT INTERNET speed. At $20-$40 per year vs $500-$1000 it is fantastic. For faxes, you require a filter on the cable line (not unusual to require it for any fax line). In Canada you can get TALKIT.ca ( mention Samson660@hotmail and I get a referral discount). It is $60 per year plus $50-$75 for the modem. It only includes CDN long distance. US is 2 cents per minutes. I have all my business lines on Talkit or MJ. ( I use a US number and Cnd # to call forward).
People; Get real. Yes, customer service is poor but if you pay the proper costs, they will give you what you require. TorontoSamson660 9/10/12 12:39PM -
First its magicJack, u dont spell "magic" with a "J" LMAO... and anyone reading the reviews here? LOL, reported it stolen and then the reps were rude to you??? Is this a joke? The people who even have to contact customer support dont deserve to use this product... I am hardly a "techie" but I got it, opened the box, plugged into the computer, activated/registered, then plugged into the router and power, and seconds later, dialtone. Then went to my online account and made some minor adjustments. If you need "support" you need hire an IT Specialist bec it is your computer or internet.JohnnyTheRockMan 9/6/12 11:33AM
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I delt today with Sydney from the Customer Service departement, she was very helpfull and was able to solve my issue in a very professional way.
Thank you for the good service you are offering to your clients.Customer Service/Cancellation 8/21/12 2:34AM -
I've had Magic Jack for over 2 years now and just up graded to the Majic Jack Plus.
Rather than plugging into my computer, it plugs into my router. It's really an improvement in voice quality and fast dialing. Plus, there's no need to leave my computer on 24 hours a day.
I like that it will send me emails if I have a voice mail waiting. I can listen to it on my computer from any where. That's in addition to listening to it the traditional way.
I have to admit, that the live chat customer service can be a little sketchy at times. But, I found for the most part it's pretty good. You just have to be patient.The Voice 8/13/12 12:43PM -
i dealt earlier today with a tech aid on your live chat line his name was theodore he was well mannered patient and polite! so nice to deal with a cool human seems so old school these days thumbs up to Ted and Magic Jack!! thanx !Anonymous 8/7/12 4:47PM
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I am more than pleased, yes I have had a couple of dropped calls but no more than I had with my regular phone service. The best part is the price, I will take the dropped calls to not paying $60 a month for what I get for $29 a yr with MJ. No complaints here.pattikake1 7/19/12 5:32PM
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my opinion is that everyone expects customer support for $20 a year. Get real! There is no customer support. That's what you sacrifice for the savings, BUT IT'S WORTH IT! Come on! Stop beating up on mj because they really help with the low cost. If the freakin thing breaks or doesn't work throw it away and buy another one OR start paying $30 a month to a phone company with support! that simple!dawn 7/17/12 3:42PM
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I got off a live chat with Chat Session: LTK554075213122X / Kiefer (today May 31, 2012)
Basically I paid for renewal on Jan 18, 2012 and got my confirmation number TS16173168
Today I go on trip and I use it, it say I didn't have service, need to purchase? i click okay -- boom -- original renew price 69.95 now inflated to 99.95
Talk to this guy, he eventually hang me up, said he 'can do nothing about it'.
GREATEST CUSTOMER SERVICE and ETHNICS!
my two cents-andrew 5/31/12 2:25AM -
I'm new to Magic Jack and it is working very well for me; no technical problems. However, I tried to port my old phone number from Vonage, and was not successful. I used the live chat help and they put my account "under review". It has been under review for over a month now. While under review, I am not allowed to make any changes to my account; thus I cannot port my old number. The customer support is absolutely the worst I have experienced. I have made it a point to contact them at least once every day until my account is no longer being reviewed. I have now lost my old phone number, so this is just for fun to see how long it takes. Other than this, I am happy with the Magic Jack device; it works well for me.Anonymous 5/4/12 2:36PM
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I recently purchased majicjack plus. The installation was a bit slow, it took me about an hour and I had to connect with majicjack support on 2 occasions during the installation, but the result was GREAT. My majicjack plus works like a dream. The sounds are clear and crisp, the voice mail was easy to set up and works well. I get a 30 day free trial, first year free and $29.95 a YEAR thereaftetr. I have disconnected my comcast phone and am now saving $540 a year. I totally recommend majicjack plus.Anonymous 2/26/12 6:56AM
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I just called the phone number listed "for billing questions only" and was immediately connected, asked questions regarding the service and got all the answers I needed. No problem for meAnonymous 2/20/12 9:45AM
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I used the Magic Jack online customer service chat today (Feb. 8, 2012), and it was absolutely excellent. My Jack Plus wasn't working (error 3002). The rep came online within five seconds after I hit the live chat button. I gave him my router make and model and operating system, and he stepped me through setting up new ports on the virtual router to fix the problem. This guy really knew what he was doing.bugs 2/8/12 9:21AM
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When I called an agent answered very quickly. She assured me that the calls within US and Canada are free for 1 year. Beginning one year from purchase, there will be a fee of $29.95 for another year.Anonymous 2/6/12 1:03PM
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We where having alot of problems yesterday getting a message saying PENDING ACK and we couldnt get any incoming calls. It did take about 2 hours with their online support but they did walk us through every step and the problem is fixed so I can say it was worth it. I do like Magicjack even if the support can take some timeSusan 2/1/12 6:00AM
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Well i have hsd majic jack 3yrs...two different majic jacks n the majic jack plus. I was able to renew my service with no problem once my service expired. Also i just got off the phone with customer service after being on hold for about 8mins. I LOVE MY MAJIC JACK ANYWAY FOR $20 WHAT DO WE EXPECT. Those of u that are buying the 5yr service DONT JUST GET 1yr.Anonymous 1/21/12 10:13AM
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I had problems renewing my subscription, and read on the web that this is a common problem and may even be a MJ scam, together with testimonials about the terrible support/service. NOT TRUE in my case. Turns out I registered my account with the wrong e-mail address. This was discovered by the MJ agent on a live chat and corrected, after which renewal went fine. Maybe check you input before complaining!Anonymous 1/17/12 11:20AM
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FemtoJack Review – The Magic Jack Cell Phone Device The company struggled with customer service when the Magic Jack was brought to market but Mr. Barislow has already addressed this and promises that his ... Is Magic Jack Plus Worth The Wait? One of the biggest issues with the Magic Jack was their less then stellar customer service. I only hope that as VocalTec has also reinvested in creating the Magic Jack Plus that they have also spent the time and energy required to creating top-notch ... The Magic Jack: Does it Work? But after a couple of conversations with their tech support and a few tweaks to system settings, we were up and running quite nicely with few issues. ... |
