MajicJack Customer Service

same as all the others service sucks sory I ever took majic jack stinks. Don't tell your friends and report to BBB. helena

I was on phone talking to majic jack and they say my address don't match and I forgets my login information and I wants to pay renew my account

I can't deal with a company that will not handle their problems. I will not renew MagicJack. They have no support of their own.

I have had issues with Magicjack since mid Dec. After chatting on line with a support person, I was told my call issue was being
Escalated to a higher kevel of tech support, and I would hear back in 48-72 hours. That was Dec 17/2022. Today is Feb 15/23. I have called, emailed, online chatted so many times and was hung up on, or told to be patient. My patience has run out! Never ever have I experienced such poor customer service. It is clearly a software issue, as there are specific area codes in Canada I cannot reach. I even bought a new magic jack because this one I had was very old. Same issues!

I paid my bill and my phone isn't working

I called to complain that after 10+ years of fairly perfect MJ service it was crapping out every TWO HOURS 24x7 and was told that it "must be something you have changed". Um, no. My husband is a database admin for a major hospital system (the guy in charge) and he said, "Something must have changed, nothing here did". My husband has spent over THIRTY MINUTES EVERY SINGLE TIME MJ has crapped out resetting EVERYTHING. When I connected with MJ CS they asked about the "blinking lights". Um, Srsly? And was the MJ connected to the router or the computer. Srsly? We tried EVERY SINGLE WAY, and it crapped out every few minutes. MJ basically told me that I need to "upgrade my hardware/software" or I need to "reboot my equipment" every SINGLE TIME MJ CRASHES. Um, so every few minutes I'm supposed to spend 15 minutes REBOOTING AND RESTARTING MJ? I think not.

The Service From Magic Jack Is Horrible!

404 Page For Help, No Contact Download Or Any Way To Export Contacts From The Web Page.

No Help Available At All.

Magic Jack Used To Be A Pretty Good Service, Now It Is jackcrap!

Will Not Renew This Service As It Has Gone Down Hill To The Bottom Of Hell Tying To Use It

Customer service with this company is terrible. The worst I have ever dealt with in my life. All you get is a runaround and it's impossible to speak to a live person. Seems like they take your money and say, "NEXT" !!! All I ever got from them was "Renew your contract"

You get what you pay for meaning cheap service! They always short me when I add new minutes and customer service is a nightmare!!! Then if you need technical support you have to try to find the chat on the website because they don't do over the phone tech support. Let me just tell you that dealing with them for anything is a nightmare. Then with COVID 19 hitting and all meetings and such going to phone conference calls MagicJack doesn't work! You have to buy special prepaid minute cards for that so I missed all of my work, church, school and training meetings!!! So, if you're strapped for cash and can't afford anything better and realize that you're going to get crap service then and only then is magicjack for you. I'm terribly sad that I recommended it to so many people in the beginning.

I am in Germany and I can't make Phone Calls to the USA I have the MJ for many years, never had Problems , today the sad check the internet connection. I need help

This company has cheap service, but know there is ZERO in the way of any customer service. If you use MJ they are great for some number you do not care about and just want to be anonymous. But if you have a specific number you care about run away.
I even tried to call the corporate office number and that is a facade with no answer. This is a shady company.

horrible customer service!majority of Representatives do not understand or Intuit issues.paid for premium tech support and there is no phone number to which I can reach them just keeps going to main number from my perspective they have committed fraud bait-and-switch by representing they provide services that they do not. I still have no functional phone line after their verified activation.cannot receive incoming calls. and when I test the number from one of my other phones and someone else's name shows up on caller ID. So far I have spent almost 7 hours on phone being disconnected on hold being passed the wrong Department trying to get the upgraded concierge premium tech support that I paid for to no avail

Customer care sucks. Workers are incompetent. They refuse to give a refund for a service i cannot use after paying for the subscription.

worst customer service in the world. Keep getting error 400 on a new device. I couldn't find any support. They are very good to get your money.

Tried to transfer my number, card got declined even though I had the funds. Checked my bank online and the showed MJ withdrawal. No order processed on their site but my bank shows they took the money. I will begin looking for another option for my online needs. Magic Jack customer service is 1 star quality according to reviews and their thieves too.

This company is a pain. I have been trying to activate 8 devices and port 2 numbers to my account for employees. It has taken me 3 days to get just half the devices add to the account. No one in "customer service" seems to be of any help and neither are the "chat" agents.

I have been on 5 or 6 calls and 5 chats trying to get this resolved. There has to be someone in management that can assist in setting these devices up!!!

To get a tech support live person is almost impossible. on countless hours of chatting normally get you nowhere. Tech support FU sucks, because never happened.
If you register a device and there it is a mistake, that device CAN NOT be re-used for a different number so it is useless. Lets suppose you make a mistake with the account name, and you register it ... you are doom. Better have a receipt and returned as soon as yesterday. That device it is register to that mistaken name. Ahhhh the best (worst in this case) MAJICK Jack CAN NOT move Phone numbers that belong to a company name..... Y spend one year trying to move mi company name and did not work first was from ATT and then from Time warner, same results....they could not do it. Just be aware.

I need registration support. I cannot register with magicjack because they will not accept my e mail address.

I want to register and keep my same phone number.

For goodness sake please help.I am at my wits end trying to reach someone to resolve this issue.

HELP !!!!!

I'm still trying to find a phone number to call MJ. The last time I called to straighten this mess out I got the rudest b-word in the world who told me I didn't pay $120 and anything I wanted would cost money but wait! I HAD paid for 5 years in advance and that horrible person told me I no longer had MJ unless I was willing to PAY FOR IT!!! This is 6 months into my now non-existent 5 year plan. Since I had already paid I told her that what I paid for didn't work so she made sure it didn't work and turned off my service! I found the receipt for the $120 I didn't pay and have been searching ever since for a phone number that leads to a real person who will not insult me. It seems that anyone could find where Jimmy Hoffa's remains are a lot easier than trying to deal with Magic Jack. Gack!

I have AUTO RENEWAL but they did not debit my CC until the account had expired 3 days earlier but terminated service on the due date. They now have my money but still 11 days later I have no service.
Live Chat was an absolute waste of time. Can't call them as the service is disabled due to "Pending Payment"
They do not respond to Emails.
The only reason not to switch to OBI is the need for 911 service.
They are arrogant, uncaring, unresponsive and a don't give a D__n.

I had the most terrible experience dealing with a phone company spend six hours with five different agents and supervisors steel they could not help me to connect my device to my Mac computer I got so frustrated and will not recommend Magic Jack to anyone I prefer to deal with a company that I can speak to a person and not typing back and forth for six hours

I just set up my majic jack system. Registered it and made a call to check it out. So far so good. Now the problem....I go back online and I receive a message in my e-mail box that says this is a Bill for 911 service. I'm going to make this very clear to you....In no way will I accept this crap. I guess I pushed the wrong key when setting this up and absolutely refuse to pay for any 911 deal. If I am forced to do this I will smash my majic jack with a hammer and go back to my old phone. I paid for a year of service upfront and expected to not get a bill for a year. Again I say, either you stop this or I am done with majic jack. I will take the hit for the cost of the machine and throw it away in the garbage can. I am expecting a reply back as to your reply. Good Day, Anthony Rogers

volume way to low.....ive called and complained but.....still very low..gonna cancel if not corrected.

You have not repaired my phone with the garbled problems. It is still garbling!!!!!correct it immediately. I have suffered with this problem since I renewed for another

year.My phone



Ted Tsujimoto

company is unethical and doesn't fulfill its obligations. purchased a one year contract in
april 2015; company changed its contract policy in sept. 2015 and is now requiring a charge for activation and another charge for telephone service. instead of completing the contract period
they stopped my service in mid contract and now want to sell me a 5 year contract in order for me to use the phone. i spent 1/2 hour on phone with their office and could not make them understand that they are breaking their contract to supply me with one year service that they sold me

Just wanted you to know what a great representative
Our is is. I come from an HR past and know how hard it is to find great employees. I just got off "chat"
With her. She's a keeper!

I had excelant service your castumer service girls are very proffecianal, polite and they try to satisfy to given questions.
Parounak Vartanian, for the 2 majic jack numbers we have

Just want to say thank you .I have no problem getting help from your support group great bunch of people you have working for you.

Excellent product. This is year 3 and have never had a problem. I need a internet provider like magic-jack. Just thinking out loud

After weeks of not having my service, it was good to know it was the magic jack itself that was defective. Great person helped diagnose the problem and will replace it.

Magic Jack is cheap or should I say very inexpensive. It is no frills with no serious support. To make MJ works for you you need to understand the basics of maintaining a working computer network with a high speed internet connection because the MJ Plus depends on that whether you plug it into your router or your computer. IF you have the skills to keep your own computer working fine with internet connectivity using a high speed connection then you will probably have acceptable experience using MJ plus. I have been basically satisfied so far (4 months)and my only complaint is that there is audio break up at times which is annoying. I attribute this to high traffic on the internet and my provider cannot keep up with my 4G wireless connection. There are no extras with MJ like 911 service (although I hear it is possible to add it for a fee) MJ themselves suggests that you do not use it for your only phone service somewhere in the fine print. My experience with the chat service is you can get help there. I even got an online firmware upgrade to my MJ Plus to try and deal with the audio breakup issue and miraculously it did seem to help.

I spoke with Sable, just moments ago, and I gotta tell you. "SHE IS AWESOME"
I suggested she take the rest of the night off.
Truly She was a pleasure to deal with.

Can you say "RAISE?"

Thanks folks magic Jack is the best.

I had success by calling customer service. The person immediately identify my files and explained to me why I could not do my renewal. (was because I have registered my MJ with a USA address and I was over the sea trying to do it). Now that I am back in USA I try again and was successful. More important, they never cut me off,with my suscription expired I was able to continue using mye MJack.
I am happy with the services.
GMA from Miami

I've used MagicJack for the past three years for my home phone service. I've had very minor issues, and those were taken care of by their support department. It's great to not pay AT&T each month, and to not have to deal with their horrendous support. We've saved about $1,800 during that time.

my magicjack works like a champ no prob. Jesse A.

Its not MajicJack , rather it is Magicjack.

I read about Harrison's frustration with billing and no outgoing service and 1 yr laps of the annual Canadian Phone number area code.

I think Harrison ought to be to have fixed his outgoing problem easily if he wanted to... I suggest setting up the Plus on USB to Phone connection and then plug into the Ethernet router port for perfect PC inidependant operation... The 2nd issue of a lapsed 1 yr area code service in Canada followed by a "renewal" is certainly going to cause an accounting contradiction . There are two payment issues. Service fee and Canadian Area Code registration fee. The 1st time setup fee is waved on renewal but after a 1 yr laps can cause confusion.. Harrison needs to understand he created this confusion and not blame MagicJack with rude sarcastic inquiries and clarify that he expects a renewal without a setup charge even after discontinuity of service fees for same.

The only compatability issues I have had with MJ is using CICI card and VOIP call bridge calls. It does not work for those. Otherwise using cheaper Acanaac.net ISP over Rogers cable for $35/mo with MJ give the best 5yr plan for phone rates.. LD costs are much higher than CICI 3rd party rates for some countries, is my only gripe. Service , voice quality and connection reliability has been excellent with only rare dropouts far less than Cell phone drop out rates.

Had a great experience with Denise in Billing Customer Service. She found the problem and fixed it right away. I love MajicJack!

I have been using Magic Jack Plus (that can be used on your computer, or as I use it, pluged into an electrical outlet in the wall, for @ 6 months now. Before MJ Plus, I used the old Magic Jack, that could only be used in your computer, when it was turned on for 3 or more years. The old MJ was ok, but had a lot of static on the line and even worse if using a cordless phone. People I talked to complained they heard even more static than I did. heard.

Since I've gotten MJ Plus, people say the line is crystal clear and cordless phones are not as clear of static as a regular phone. I love it now. With all the features (call forwarding, call waiting, etc.).

It's WELL worth the money I paid for it. I'll keep it forever and save the $35. a month for a land line.

Though I wish I could talk to them by phone sometimes about some of the specials they have, but there is no phone number to contact them, but if u know how to use the internet, u should have no problem.

All their support is live online, but they have always been very supportive and I always received great directions and information, when I contacted them.

I just got out of chat help with MagicJack and I have to say it was an excellent experience. I love my MagicJack Plus.

Just got off chat with MJ and so far my issue has been fixed. However, not sure if it was completely fixed. My device just randomly stops working and the only way I ever know is if I try to make a call, so we will see in a few hours what happens.
Also, it seems to me that most of the major issues are with the magic jack plus.....just an observation.
My chat was fine, polite and fast, and I even got a discount(waiting to see if it's actually true or not).

I understand the frustration of others, as I myself spend hours a week trying to correct over charges, services not rendered, etc. on my own home bills!
But my mother always told me that you catch more flies with honey.....
Will update on the "discount"

no the service isn't useless. just click on customer service/live agent at the very bottom of the magicjack page and when the next page comes up, click speak to a live person. you can chat with someone and they will walk you through whatever you need help with. Believe me I tried it and no one has as much of a problem as I did -not there fault. and they stayed with me and helped me through everything. satisfied customer.

Get the Magic Jack Plust and make sure that you have DECENT INTERNET speed. At $20-$40 per year vs $500-$1000 it is fantastic. For faxes, you require a filter on the cable line (not unusual to require it for any fax line). In Canada you can get TALKIT.ca ( mention Samson660@hotmail and I get a referral discount). It is $60 per year plus $50-$75 for the modem. It only includes CDN long distance. US is 2 cents per minutes. I have all my business lines on Talkit or MJ. ( I use a US number and Cnd # to call forward).

People; Get real. Yes, customer service is poor but if you pay the proper costs, they will give you what you require. Toronto

First its magicJack, u dont spell "magic" with a "J" LMAO... and anyone reading the reviews here? LOL, reported it stolen and then the reps were rude to you??? Is this a joke? The people who even have to contact customer support dont deserve to use this product... I am hardly a "techie" but I got it, opened the box, plugged into the computer, activated/registered, then plugged into the router and power, and seconds later, dialtone. Then went to my online account and made some minor adjustments. If you need "support" you need hire an IT Specialist bec it is your computer or internet.

I delt today with Sydney from the Customer Service departement, she was very helpfull and was able to solve my issue in a very professional way.

Thank you for the good service you are offering to your clients.

I've had Magic Jack for over 2 years now and just up graded to the Majic Jack Plus.
Rather than plugging into my computer, it plugs into my router. It's really an improvement in voice quality and fast dialing. Plus, there's no need to leave my computer on 24 hours a day.

I like that it will send me emails if I have a voice mail waiting. I can listen to it on my computer from any where. That's in addition to listening to it the traditional way.

I have to admit, that the live chat customer service can be a little sketchy at times. But, I found for the most part it's pretty good. You just have to be patient.

i dealt earlier today with a tech aid on your live chat line his name was theodore he was well mannered patient and polite! so nice to deal with a cool human seems so old school these days thumbs up to Ted and Magic Jack!! thanx !

I am more than pleased, yes I have had a couple of dropped calls but no more than I had with my regular phone service. The best part is the price, I will take the dropped calls to not paying $60 a month for what I get for $29 a yr with MJ. No complaints here.

my opinion is that everyone expects customer support for $20 a year. Get real! There is no customer support. That's what you sacrifice for the savings, BUT IT'S WORTH IT! Come on! Stop beating up on mj because they really help with the low cost. If the freakin thing breaks or doesn't work throw it away and buy another one OR start paying $30 a month to a phone company with support! that simple!

I got off a live chat with Chat Session: LTK554075213122X / Kiefer (today May 31, 2012)

Basically I paid for renewal on Jan 18, 2012 and got my confirmation number TS16173168

Today I go on trip and I use it, it say I didn't have service, need to purchase? i click okay -- boom -- original renew price 69.95 now inflated to 99.95

Talk to this guy, he eventually hang me up, said he 'can do nothing about it'.

GREATEST CUSTOMER SERVICE and ETHNICS!

my two cents-

I'm new to Magic Jack and it is working very well for me; no technical problems. However, I tried to port my old phone number from Vonage, and was not successful. I used the live chat help and they put my account "under review". It has been under review for over a month now. While under review, I am not allowed to make any changes to my account; thus I cannot port my old number. The customer support is absolutely the worst I have experienced. I have made it a point to contact them at least once every day until my account is no longer being reviewed. I have now lost my old phone number, so this is just for fun to see how long it takes. Other than this, I am happy with the Magic Jack device; it works well for me.