MajicJack Customer Service Complaints - page 2

My magic jack 1-year gold plan was already renewed on Tuesday 4/14/2015 at 10:45 a.m.
Why am I being billed for renewal now when it is not due?

RE: Magicjack................it will not reconnect no matter who I talk to or wait for.........I have had it for about 7 years or so and never had this problem before...........I cannot get any help

Trying to contact some one who will respond to a Phone number live chat for one week nobody is out there. I will cancel this account by next week.

Here is a feed from magicjack that is unbelievable.





Please wait for a site operator to respond.



You are now chatting with 'Chen'



Your Issue ID for this chat is LTK111530193725061X



Chen: Hello, how may I help you?



Chen: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone.



Chen: Hello, how may I help you?



Doug: I am having to chat back. Here is the reference number: LTK111530193724750X



Chen: One moment please...



Chen: may I ask your device will not start on your computer?



Doug: I have it plugged in and it did not start automatically. It is an older unit. I am wanting to put my number on it. My computer and magicjack was stolen yesterday. But I have this unit and want to put my number in it. My number is 256-391-9999



Chen: okay so may i ask if the one you have is a new MJ device Doug please clarify?



Doug: no, it is an old magicjack I have used in the past.



Chen: One moment please...



Chen: may I know where is the device plugin?



Doug: Yes, it is plugged into this computer we are chatting on.



Chen: please follow this



Chen: >>> Please click the ?START?(WINDOWS LOGO) button and select ?Control Panel?. On the upper right side please click the dropdown menu next to View by and Select ?Small Icons?. then double click on the Device Manager.



Doug: ok...one moment



Chen: okay i will be here



Doug: Ok, what is next?



Chen: On the device manager, please click on the + sign for DVD/CD ROM Drives. You should see YMAX MagicJack USB Device or TigerJet CD-Rom USB Device there.



Doug: ok, I am there



Chen: Please double-click YMAX MagicJack USB Device or TigerJet HardDisk USB Device >> Then go to Details tab.



Doug: ok, I am at details



Chen: In the drop-down list., please choose Device Instance Id or Device Instance Path .



Doug: ok..i did



Chen: can you see something like USBSTOR\DISK&VEN_ TIGERJET&PROD_ HARDDISK&REV_ V2.0\7&1335DE08&0&A9210503028182&0?



Doug: yes I do



Chen: can you copy and paste it here



Doug: USBSTOR\CDROM&VEN_TIGERJET&PROD_CD-ROM&REV_V2.0\7&8F4C258&0&A9210506051ED5&1



Chen: One moment please...



Doug: ok



Chen: One moment please...



Chen: that is a deactivated old device



Chen: do you want to reactivate>?\



Doug: My number is already active. The unit that number is on has been stolen and I want to put it on this one.



Chen: One moment please...



Chen: I am afraid that your number cannot be put on the device you are holding right now it is because the number 256-391-xxxx is in another account Doug



Chen: we cannot transfer from one device tio another if the devices are not on the same account



Chen: the number 256-391-9999 is assigned to email xcesse***[email protected] while the device yuo are holding is do*[email protected]



Doug: That unit has been stolen so it is now in the hands of a thief.



Doug: That is my email also. [email protected]



Chen: yes I understand that



Chen: yes I see



Chen: but we cannot get the phone number transfer to another account



Doug: I do not want to change accounts. I want the number put on this device I no longer use.



Doug: I just paid and renewed that account



Chen: Yes



Chen: As I have mention above the only way you can get your phone number and a new renewal is to hve an unregistered device then registered it to the xcexxxxxx**[email protected] and transfer the remaining time to the new device



Chen: and also a phone number



Doug: ???



Chen: Please hold, I am transferring you to a senior agent.



Please wait while I transfer the chat to the best suited site operator.



You are now chatting with 'Evert'



Your Issue ID for this chat is LTK111530193725061X



Evert: Hi Doug



Evert: Please give me a few moments to review your previous conversation, thank you.



Evert: Thank you for waiting, the old device you have right now is registered to another account, and this device is also a deactivated device. Unfortunately we cannot transfer the phone number (256) 391-xxxx because the number is registered to your account [email protected] and the device you have right now is registered to [email protected].



Doug: I have the same credit card on file for both devices so you can see I am the same person



Evert: What we can do now is process you a replacement device. The repalcement will have the same phone number (256) 391-xxxx and will have the same remaining sevice of your magicjack device. Once the device is replaced the device that was stolen will be deactivated. But your device is outside the one year warranty. We charge a warranty processing fee of $24.95 to ship a replacement device to your US address. When you receive the replacement, just plug it in and you will be prompted to select the device you wish to replace. Your remaining time and telephone number will automatically transfer.



Doug: I don't need a new device. I have one that works that also belongs to me.



Evert: .



Evert: The device you have right now is registered to another account [email protected].



Evert: Your phone number (256) 391-xxxx is registered to [email protected].



Doug: If you will view both accounts, you will see the same credit card on file



Evert: We cannot transfer the phone number to the device you have right now



Doug: I have more than 1 email



Evert: We cannot transfer the phone number to the device you have right now



Evert: It is not possible yet to merge separate accounts at this time.



Doug: If you cannot assist me in this very simple transaction, I will forward to your corporate office. I have this conversation copied and saved.





Evert: I believe that I have already provided you all the information needed; I will end this conversation now, if you any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you.



Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

Hello I had a V-tech hous land line and it was gertting so I bought a new AT&T house phone and because of the magic jachk it will not install proprylprly could you please me as I have phone telephon
THANK YOU,
WILLIAM ROSS

hi



I have problem with my magic jack device from yesterday. after adding a new modem

my email ,y majic jack phone
my cell no to contact :

Hello MY Name is John Nemchik I once had a Magic Jack and really enjoyed it my number I seem to have forgoten it--and for what ever reason I have never been able too talk to any one able too restore it-- forgot my password --go figure anyways it was when magic jack forst came out and again it worked for me --i just wished it was able too be re-enstated too for again-- I have a regular phone number it is and a e-mail address as follows that is now I use too have a verizone account but that was a Night Mare if someone call help me please get in touch with me ifg not it was fun while it lasted --I probably spoken more Highly of Magic Jack than any one who worked there and got paid for it --so just too say if you can help me restore or find out what my old password was I would at least like too know what it was Yhank You

I have Magic Jack, and for months now it beeps many times during each and every phone conversation. It upsets me and my party as well! People often tell me they hear one or two words out of each entire sentence from me. I have un-plugged and re-set and changed phones and done everything humanly possible on my end. I need help immediately. . PLEASE HELP ME.

I made a mistake when installig my Magic jack and lost my old telephone number on contacting Magic Jack they told me they could retrieve it from AT&T at a cost of $21.56 I told them I would pay and to go ahead. They then informed me they could not retrieve the number and I had to take the new one which I accepted. I asked for a credit of $21.56 which has never been put through on my bank account> ihave contacted Magic Jack on several occasions but its like a broken gramophone record al, they say is the credit was passed but never been received by my bank I am out of pocket by $21.56 so beware when paying money to them as credits are difficult to get paid.

Hi Team,

I am using 2 set of MagicJack Device.

Voice quality is too poor and not audible. I tested with different kinds of Handsets all are giving same output.

Can any give solution to resolve this issue. To get a audible voice from the receiver.

I paid for year of service and got 6 months of what I paid for; I called customer care for help and got the worst help Mel @ ext.6124 told me tha there is no one to talk to when I asked to speak with the manger on duty. She has the worst customer service skills ever.

I renew my subscription for my magic plus and it was place on the wrong account. The one year subscription I paid was for magic jack plus number which is

Jamil from customer support had the worse customer care ever!!!!!! I do not recommended magicjack to no one!!!

I do not recommended the magicjack to anyone no help from magicjack customer service i spoke to Jamile she had the worse customer service ever thay charges my account for nothing i called them back no help from them i wouldn't recommend magicjack no one!

When if first signed up with magicjack I told them I want to pay for everything for the next 5 years. Well a year later they told me I owe 10 something for a vanity number. I explained I paid all fees when I started up even sent them the payment info and they still refused and said I still owed the money. Well now that I have finally given up fighting the freakin idiots I decided to just pay their freakin blood money. So I went out and got a visa prepay card because I don't trust magic jack to not steal from me. Well I got 22.00 on a visa prepay card to pay my balance with magicjack well they would not allow me to do it all in one payment. I had to do 2 separate payments of 10.78. I figured ok what ever big deal ill just do the 2 payments im sick n tired of fighting with the idiots. Well after I did the first payment magicjack stole another dollar out of that account without any permission at all. So then I didn't have enough funds to cover the second payment of 10.78. Well the card will charge me their stupid monthly fee of 3.00 here soon as well. So now magic jack refuses to issue that dollar credit to my account to pay the rest of the bill. I would never ever trust a company that steals from its customers.

this magic jack is not working since six months ago. I try reaching for services and has no luck. what to do? should I just hang it and forget about it or hold on to see if there's some service... telephone No. ..

I finally appear to have reached someone who understands what customer service means.

The representative is named "Carmella" and she gave me the following information:

and the CEO's name is Gerald Vento. She confirmed that the tech centre is also in Florida but unfortunately the only phone numbers I could get w


The other people: Magnolia, Anette, Stephen A, and Orchid were basically useless.

Who knows if any of this information is accurate, but that is what I got on Feb 21, 2015

I really would like to take up my issue with the CEO of this company! This issue has been going on since December, and the representatives/supervisor (at least that is what Adrian told me he was) could not resolve my issue!! Poor listening skills and at times rude. One gentleman (James is what he said his name was) instead of providing me his Agent ID, or process to speak w/his superior he just put me back into their queue. I really need someone who can understand my issue and communicate as such!

So trying to solve a bill problem good luck you are unable to speak with a supervisor isn't that a joke poor customer service I would not recommend this company there is no way to cancel your service and you can only set it up with auto-pay well guess what come renewal time you can't cancel your service in less you change your bank debit card that was my experience still trying to find out how to talk to a LIVE person that's a supervisor

Tried to get help but they wanted to sell me a service

i have tried to contact you numerous times.
got my password sent to me...Thank you so much....
but the email keeps being in upper case and says it is not the one on record with you.
i can't get it to go off.
i have had no phone service now 2 days AND MUCH FRUSTRATION.
CAN YOU PLEASE HELP ME GET THE EMAIL

I am writing you hoping, you will able locate my Magic Jack.

I had device plug in the back of my computer. This computer teac, came in to work on my computer, but it wasn't until months later. I notce, the device was missing. Please try to locate it. Who is useing it and where it is?

Ms. Jewel Blake, Phone number,

i have been on my computer all day trying to reconnect with my magicjack. I have been using it fine and then it started asking me for my PASSWORD . I can't reset or find my password. please HELP. IT KEEPS SAYING IT WILL SEND IT TO MY EMAIL ON FILE AND I THINK IT IS MY MAIN EMAIL BUT I CAN'T TELL PLEASE USE MY MAIN EMAIL. It keeps saying it has sent a email but nothing comes. my magic Jack phone number is
as this is my primary or tell me which one to go to. I need HELP NOW. thank you to anyone who will help me.

Techstation You should let me know that you won't be available to finalize what you started and not let me stay more than five our on computer waiting somebody to assist me. So as I said, don't take my money before you done everything

Please I would like to ask that the technical support who was helping me to resolve my phone and computer problems not take the money on my credit card unless he has already done to repear the issue. His Emp Id : 2720

Name : David Jhonson .

I tried to call the number he gave me but nobody answers.