Malaysia Airlines Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
90 Negative Comments out of 94 Total Comments is 95.74%.
POSITIVE Comments
4 Positive Comments out of 94 Total Comments is 4.26%.
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hours in premises Kota Kinabalu International Airport, my husband left for Miri to MH {3201} and went through immigration checkpoints, he had left his bag on the counter 3.Setelah inadvertently left she immediately turned back to kauter tersebut.Begnya kauter was still on, but the bag of cash (including cash Ringgit Malaysia and China) have hilang.Saya is a report on police station in Kota Kinabalu Airport and also submit a letter to the MAB hassle to see the CCTV, but the MAB does not permit me see the relevant CCTV tersebut.Sebagai customers, we believe MAS Airport, I'm not going to stir the proces or anything, I just want to see my husband CCTV at check in time together police or the MAB. AM I wrongAnonymous 5/15/13 12:16AM -
i have a very rude experience with your staff name ms Lim (She claimed). on 14 May 13 at 4.50pm i have called up 1300883000...there is a girl answered & she said her name is Ms Lim.. without further prob on my queries, she did not asked me to hold or any revert, she just route my number to voice mail & waiting list for officer. I hang up & re-call on 5pm again.. is her again !! i asked "Are you ms Lim"..she just route me again without ask me to hold or any question & to the voice mail. she is definitely rude & i am so disappointed with this kind of attitute employee.
Infact, i just want to enquiry on the latest promo which i read from 14 May 13 newspaper.
yet i have been waiting for the call voice mail for 20 minutes... still waiting !Anonymous 5/14/13 2:21AM -
I would like to inform my disappointment of your service and demand for refund.
Dated on 8th May 2013, I have made flight booking on your respective family promo through online service. Details as per attached.
After I've made confirmation through online, i noticed the departure on Langkawi - Kuala Lumpur time did not changed as i picked evening flight instead in the morning. Later immediately I've made a call through your customer service. I have informed her that I've booked for the promo, she did not tell me anything but direct me to pay penalty charge. I did ask her, is there any way to waive since it is an immediate action. Unfortunately, she only informed me the basic rules as per stated practice. Hence, as i trusted your so-called "well-trained" customer service consultant, i agree to pay since i have no other options.
As i go through again the promo that I've booked, I've noticed that this family promo benefits stated that in order to change the booking, it is free. But why i have been charged??Is this some kind of cheap marketing and to lied your customers to get attentions??
Later again I made a call through your customer service and he had informed me that it should be done within 24 hours. He also wasn't sure why the previous consultant did not assist me accordingly. Moreover, according to him, since the tickets has already issued and nothing can be done. This is ridiculous!! I've informed my situation and made an immediate action earlier. You may check through your system as a prove and evidence!
I demand for the refund of the extra charge of RM 200. This is consider as misconduct of information or miswrap from your respective end as i already informed my situation. Why do i have to bare your mistakes?!
Up till now there were no response from MAS!Sharifah 5/9/13 12:27PM -
Just had the worst ever international flight experience with Air Malaysia on return flights from Delhi / Auckland. Shocking on-board service, lousy food, lost baggage on all trips & useless, arrogant customer service people when I could eventually contact them.
Ron McLuckieAnonymous 4/24/13 10:19PM -
I send my workers to Solomon Islands very often from Miri. They arrived in Brisbane and transit for 10-12 hours. Previously, my workers luggage all was checked in until Solomon Islands. My recently experience is that the staff and the supervisor refused to checked in through the luggage and the reason they give is "MAS POLICY".. Then, I said why before this different. The supervisor replied me "dulu itu dulu". I had emailed to MAS through their website and as expected. No reply from them. Call numerous time to the telecenter.... also no body answer. Finally, I had decided to lodge the case to the consumer domestic trade division and requested them to go onsite for investigation. There is a form that you can obtain and just file the case. I even brought some cases before this to the consumer tribunal to solve. Hope this give some idea how to go about when this irresponsible corporate playing us around.Thomas 4/16/13 3:46PM
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Worst organisation ever.
been 9 weeks and no one has bothered to get back to me. Maureen from customer services has made contact but she is also a waste of space.
Never flying with these guys again.
Flight attendants ran out of one of the food options and asked me to share with a passenger sitting next to me.
DONT FLY with them.... low quality flights treat u better then MLArs 4/16/13 2:03AM -
I had thought of contacting MAS to lodge a complaint but then again having gone through my recent experience with them, forget it. Nothing gets done, they have no clue what they are doing and I think they can just shut down and close shop. My experience with MAS recently had been nothing short of appalling.
1) Booked a ticket online and specifically chosen flight A which will take me to Sydney next morning. Paid for it, received the email confirmation but for flight B which takes me to Sydney the following night! 10 hours wait at the airport? Who would want to do that? Insane. Called up the so called "improved" call centre - waited for 17 minutes to be exact. Reached first rep, told her the story, blah blah blah read me the T&C I have to pay $200 to change the ticket. I said I know, but it was not my fault as I did not choose the wrong flight. Immediately sounded defensive saying MAS monitors their website blah blah blah so I have to write an email to another department to request a review. So I did.
2) The said department did not respond until the morning of the day I was supposed to fly. Sent me snapshots of their proof that the system was flawless and I had made a mistake. Technically, calling me a liar. Fine. I cannot dispute that, so I said I will pay the money so change my ticket. I was shocked, took me 4 times to convey the same bloody message, change my flight and I will pay. Obviously the call centre rep had absolutely very low command of English so I had to speak in Malay (which I am fluent with as well). Line got cut off! @##%$%#$
3) Rang again, waited 15 minutes, wasted my time. Requested for a "call back" service. Yeah right. Phone never rang, but got a SMS saying they attempted to call. Well here we go again, rang MAS, waited for another 15 minutes, spoke to another girl, repeated the whole damn story. Their CRM tool obviously doesn't work. She had to read through the whole story line and I had to stop her and said, I'll just pay, give me the ticket, don't attempt to do anything else. She went on, etc.... luckily, Nizam whom I spoke to the first time, called me on the other number (he's pretty smart to look for the number I registered). I immediately spoke to Nizam and got it sorted out. The other girl had no clue. Nizam then attempted to charge my card, couldn't do it on the spot as the system was "slow". Fine. He offered to call me back once that's done. I politely accepted and thanked him for that. I didn't receive a call from him but I did get the email confirmation so regardless, it was sorted out.
4) Went to the airport early, checked in my luggage, waited. Flight was slightly delayed (not surprising). Flew to KL, then boarded the connecting to Sydney. First meal served, no expectations so no complaints. The attendant, Bee Lin was remarkably nice and polite. Only setback was the 2nd snack, which was a mushroom pie, turned out cold. Not heated up and felt like a thawed pie. Yuck. Left it alone.
5) Reached Sydney, waited for my luggage. Damn. They couldn't find it. Apparently MAS left it back on the next flight out (maybe). Lodged a report, will call me when they find the bag.
6) Next morning, got a call, bag will be delivered, thank God.
Conclusion - Call centre (hopeless apart from Nizam who took ownership), the so called Escalation Reservation email (hopeless and pointed out to me as a liar), Flight attendants (apart from Bee Lin, the mail attendants did not hear my plea for a headset, ignored my request for water, did not apologize for forgetting, just walked away with a "wait ah" Malaysian gesture.
MAS has just lost me and my family as customers. Never again. Air Asia, whilst known as cheap budget airlines, fair way way better.appalledmalaysian 3/29/13 6:32PM -
There is no customer service representative at all to answer my call, it took more than 10 minutes every time I tried. I'm asking around check-in counter, ticketing counter and info center yet nobody can help me to change my flight. They told me, they cant do anything but need to call the customer "hot"line , but nobody pickup the phone. Useless ...MHell(MH) 3/25/13 9:19PM
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Re: FLIGHT MH-21D supposed to leave on 13th March from PARIS CDG at12 noon, delayed 28 hours, leaving 14th March 4PM instead.
Name of passenger: Hélène Hillier
Enrich number: 062568085
I and my fellow 400++ passengers had the worst experience in flying, thanks to the lack of service and information from Malaysian Airlines, following a flight delay for 28 HOURS.
At 10.30am that morning, I arrived at Paris CDG Airport, registered my luggage, went directly to boarding as the hostess mentioned no flight delay.
The flight was scheduled at 12pm, we waited till 1pm to hear an announcement that flight was delayed 2 h, without any explanation of what caused the delay.
This went on till 6pm, -every 2 hours an attendant saying that the flight was delayed 2h –still no explanation.
There was an announcement that food and beverage would be at the passenger disposal in the hall: one small counter to serve 400++ passenger made it impossible to have even a drink without queuing up for over 1/2h.
At 6pm we heard that the flight was cancelled and would leave next morning at 9.30am
3 hours later, we finally got accommodation –without any amenities for people not carrying the basic toiletry – in a hotel nearby.
So far and till our departure, not a single member of Malaysian Airline showed or gave any explanation. Only some agent appointed which claimed they knew nothing but to take us and send us to the hotel.
We were supposed to get collected at 7.30am the next morning but nobody showed up.
A few of us, decided to take ourselves back to the airport to see what was happening.
I got back to the Lounge, where the hostess was still incapable to give us any explanation.
When asking, we were received with sour look and tight lips, from hostesses which didn’t know anything. Most probably they knew nothing but your Airlines were obviously happy to leave those poor girls take the hit from angry passengers.
Shame on you people. A few of us voiced out and insisted of seeing a Malaysian Airlines representative to give us some kind of explanation.
Finally at 2.30pm, some guy which we seen at the boarding –claiming that he didn’t know anything as he was just an agent- informed us that we would leave by 3pm, giving us some ridiculous info which had changed about 6 times since the day before.
We were all ready to walk out when finally the announcement of imminent departure was made.
This was by far, the worst experience of delay I ever had, and by the shouting, screaming of many passengers, I was not alone to feel that way.
The lack of information, service, attention and the incapability of Malaysian Airlines to handle the situation is totally unacceptable.
I want to have compensation for the distress you caused, as well as the delay which upset my schedule. Your airlines claim to be the best: I am yet to see it and feel it that way.
Waiting for an early reply.nashchris 3/21/13 2:24AM -
i am Gunasilan a/l Ramasamy , Director of RK ELEVATOR SDN.BHD and nature of business is Slaes and Maintenance of Elevator. I was check in my self and my wife at Paris Airport terminal 1 at 9am for 12noon MAS Airline flight and the flight cancellation announced at 6pm. I would like to explain my problem here,i have to attend finnal conclution meeting at my Jobsite on 15 March 2013 time :9.30am, which i was waited for this meeting for since 2 months but now i failed to attend, now the project go to other company. All because of MAS airline flight cancelled. I have facing problem and lost RM52,000.00 project, i very disappointed of MAS airline services.The purpose for this report is to claim my loses or composation.Thank youGUNASILAN 3/18/13 11:21PM
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I will make sure myself and my family would not fly with Malaysian Airline ever again unless they make a public apology and I get some degree of compensation for the trouble they put me through. You want to hear my story, contact me at it's a tiring one.
MAS, you are just a typical take it all airline. You want to impose cancellation charge and also like to keep the customer's refund for 6-8 weeks.
Shocking and unheard of from my experience. Which part of the world are you lot educated..
Service is far inferior than Singapore Airline by at least 40% for courtesy and enthusiasm.Leanne 3/13/13 2:58AM -
today, 12th march 2013 the MAS website not working at all. tried 5 time to book the flight.
service tel.nr. always busy, actually normal when you give only lousy service.heribert 3/12/13 2:39AM -
Dear MH team,
I would like to get your help on replying the complaints or the tentative to complain but without success.
Only when I start to publish it on Facebook, websites, friends, star news, and finally to my lawyer I got an answer from all at the same time.
So my story is simple, I’m an expat in Malaysia, which invest quite a lot in this country. I’m living in Malaysia for almost 7 years, and I regularly use MH (unfortunately). I’m flying at least 3 times a week from overseas to Kuantan. (place where I live).
Previously, I have posted few complaints (with the complaint form that you normally fill up at the airport), but never had a reply until today.
So for me is time to act, as no answers are given from MH team, and worst: no improvements at all…
I have a major complaint which is related with the domestic flight from KL to Kuantan.
08 Feb 2013 – Flight MH 1286
Gate opens at – 9:10pm
ETA - Arrival time to Kuantan – 11:05pm
ARRIVAL TIME TO KUANTAN (Real time – 00:50am) – Delay almost 2 hours
In fact, we start to board at 11:45pm, no justification was given, and in fact I have asked few times to the ground staff from Malaysia Airlines, working on the gate A8, and few different justifications came finally:
Me – “Why is the flight so delayed?”
Answers:
1) MH – “Because the previous flight arrived late”(first excuse)
2) MH –“ Because they are cleaning the plain inside, as it takes quite a lot of time, sorry..” (around 10:30 inside the gate already)
Later on:
Me – “So if is that the raison, why is passengers arriving now to the gate? (11:30pm)”
1) MH – “In fact they are outside the door, and they didn’t enter because they know the flight is late” (VERY BIG LIE)
Me – I will ask the passengers – “Sorry, where you come from? Were you waiting outside?”
Passenger – “no, in fact I have just arrived from an international flight, and they make the plain wait for us”. “This is the last flight to Kuantan”
Me to MH crew – “Sorry I have just confirmed with a passenger, and you are lying. You have made all here wait for the passengers in transit from other flights…” “Can you please tell me truth?”
MH – “Yes, sorry sir, we are waiting for them because this is the last fight to Kuantan from Kuala Lumpur….”
Me – “Ok, thank you for telling me after waiting here 3 hours…, so why you lie to me?”
MH – no answer at all….
Inside the plain there was no apologises from the cabin crew, explanations, or even request if I need to get some help (I have lost the van to pick me up, and had to take a taxi to the final destination)
Arriving to Kuantan, no complaint forms available, no officer in service (all on holidays for Chinese new year),
Today in KL officer on duty : “The Malaysia airlines hot line doesn’t work, and all staff in MH confirms…”
So why do you have a hotline?
Today’s flight - Kuantan – KL – MH 1269
The flying attendant announced – “ we will be giving you our survey form in order to improve our services”
But they forgot to give….and when we have arrived to KL I have asked: “You gave the survey form?”
MH – “Hooo, sorry sir, we forgot to give the form…. Can I give you now?”
Me – Never mind, is late now since the plain have already landed…
Waiting for your feedback ASAP, as is unacceptable what MH is doing to their passengers…
Best regards,Luis Lampreia 2/13/13 1:09AM -
Malaysia Airlines is one of the worst companies i ever seen. In fact, all staff including management knows that:
1) there is no way to complain - try to call hotline, or fill the form, or talk with the ground staff, or...or...
2) They don't care about the passenger...I was waiting for my connection flight for about 12 hours, because they didn't told the truth to the passengers that they will group all flights in one to save costs. Unfair right?
3) no feedback, in the flight i took just now from Kuantan to KL, they have announced distribution of survey forms, but they forgot to give...hehe. Malaysia Airlines boleh...Luis Lampreia 2/12/13 11:46PM -
Malaysian Airlines delete Facebook comment made by users! What a crap company.
If you cannot stand comment from your customers, don't put yourself on Facebook.
The company is forever "upgrading" their system, which is utter lie. This is pure incompetent and low IQ management staff hired by the dumb company, top down.
Cheating its Enrich customers by not allowing them to redeem Enrich miles by creating a false "system down", can you imagine this type of low ball tactic?
And to weigh passenger carry-on baggage at the boarding gate and not at the check-in counter so that the passenger has to check-in the entire carry-on bag instead of transferring the additional weigh to the main check-in luggage. This allow them to make extra $$$ from excess baggage.
Low class. Wrong, it's no class.Enrich Member 1/22/13 7:40PM -
The Worst Airline Company Ever I Travelled In 22 Years. All Are Cheaters, In Sydney Airport, All R Big Mafias, They Trat Customer With No Respect, And Taking All Their Belongings And Devide Every Staff In Checking Counter. They Say Extra Kg. And The Poor Customer Leave All Their Stuff In The Counter, And Your Bloody Staff Send The Cleaner And Take All Those And Devide. Shame On Your Airline And Staff. Better Tell Thiese Nasty Guys To Beg On The Street, Don't Ever Cheat Poor Customer..this Is My Curse For Your Entire Company....you Are Going To Suffer For This, Vey Big Lose For You Guys Coming Soon...i Through Out My 27 Kg. Of Chocolate Etc.. For My Por Kids Whch I Took It With Me For My Vacation, These Checking Staff, Never Give Me Little Favor, I Will Write The Details Soon...
Who Ever Works In The Airport Checking Counter On Jan. 14th For Malaysia Airlines From C1 To C10 Counter All Shoud Get Fired..MURLIDHARAN PILLAI 1/15/13 8:01AM -
I have had some problems getting Enrich miles credited to my account after travelling with a partner airline in Oct/Nov. 2 x enquiries submitted through the website within the 'Enrich' area.1st one dating back to 19/11...still no response. I have spoken to the UK call centre in December who suggested emailing to various addresses including the Enrich email address and complaints email address. No response. I have also made 5 x calls to the Malaysian call centre where staff have advised I need to speak to a supervisor. No problems...but none are ever available so a call back has now been promised on 4 x occassions. Not once has there been any call backs given despite repeated promises. I have since lost over 12k airmiles. Their website feedback channels are archaic with no reference numbers or confirmation emails sent to acknowlede receipt of feedback/queries. The call entre staff lack complete ownership of what should be basic customer care and I can only assume supervisors also lack any capability of problem solving and customer service. The whole program needs a decent shake-up. It is 3rd world service from an airline who prides itself on being an award winning team. Useless!!!Derko 1/9/13 6:32AM
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Dear MAS bosses:- Things need to be improved. Flight info - MH021 [Paris/KLIA]: ETD Dec 30th, 12noon, ETA Dec 31st, 7.05am. Holiday Package offer rating - Excellent. Cabin crew services - overall rating is bad [crew are not presentable in appearance, 'old' or too senior, announcement made to passengers are not fluent], breakfast - nasi lemak supply is not enough instead most of passengers were given pancakes + strawberry jam etc. etc. Air Asia much more better. But I still love our national carrier. Major improvement or else some other flight become replacement national carrier. Thanx.Malaysian oldie 12/30/12 7:38PM
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I was on flight MH170 from Kuala Lumpur to Kathmandu on 22 Dec 2012 and it was the most horrible experience I've ever had, even my budget air trips are far better than this seriously.
I do not expect to be served like a queen so I took the initiative to walk all the way to the pantry to ask for two cups of water instead of buzzing the call button. When I opened the curtain, cabin crew Ms. Farhana was sitting there doing her makeup so I politely said "Sorry but can I have 2 cups of water". She did not smile, still sitting there continuing her makeup and asked another steward to attend to my request.
I returned to my seat, realizing some passengers were filling up Nepal entry form and walked all the way back to the pantry to ask for the form. This time when I opened the blinds, I just ask in general manner to all the cabin crews for 2 embarkation forms. Ms. Farhana who is still sitting there doing her makeup, asked me to get the form from my tour guide! By then, I really had enough of her rude, senseless remarks but I remained calm even my temper is up to my neck and I told her I'm not travelling in a tour group. Then she signalled to another cabin crew Ms. Ai Fern, who politely asked me how many forms I needed.
From what I gathered, the way Ms. Farhana bosses her colleagues around, I presume she is the Chief Stewardess or has some kind of authority to push her colleagues around like that. If she is, Ms Farhana needs to be temporarily demoted to a trainee stewardess to relearn the "Malaysian Hospitality" that MAS always claiming to be but is still far from reaching what it claimed to be. Truthfully, I do not see any kind of hospitality from Ms. Farhana but rather felt like a refugee, under her mercy, her whims and fancy. Mind you, I'm the customer who contributes to Ms Farhana's salary and she should be aware of this all the time.
I was never a fan of MH from my previous experiences some 10 years back and the only reason I had to go on MH to Kathmandu was because the other direct flight was RA. It was really a joke for MH to claim having the "world's best cabin crew" if MH still employs cabin crews like Ms. Farhana. MH could only make such claim if it could attain the standard of SQ and I am not saying this because I am a Singaporean but it is baffling to see my ex-country's national airline did not improve at all in 10 years time! It is time for you to buck up, MH!Lam 12/29/12 8:12PM -
MH is definitely the worse airline ever. Customer service department is ghost like and presumably non-existence at all. Booking cannot be made online due to error pop up before proceeding to pay. Customer care line (thats' what they called it) probably is only run by 1 operator and by the way isnt helpful at all and could not resolve my problem and offer no assistance.
1 word sums up MH, RUBBISH!Unsatisfied 12/28/12 7:58AM -
We convinced our Singapore family members to join us from Kuala Lumpur to Hanoi, hoping to impress them on our Malaysian Airlines. It was a mistake. We travelled on MH752 from KUL to Hanoi on 14 Dec morning flight but we were greatly disappointed with the inflight services especially the meals served. The choices of food served were all spicy and hot and is not suitable for children travelling with us. We requested for non-spicy food but it was not available. I hope Malaysian Airlines will look into this.
When we requested for a pillow, the air-hostess remarked why didnt you requested earlier, all has been taken up. Then we requested for a blanket, she didnt respond to our request and we had to request through another steward who was quick to respond. Very disappointed with the inflight service. When will Malaysia Airlines improve??Jessie 12/25/12 6:53PM -
On 17th day of December, 2012. I go to Mas Airlines Office which is located at the Miri Airport to change my flight time which Mas suddenly change to early as 6.45am which i haven't wake up at that time. Oh god. Well, the story is like this (TRUE STORY, NOT CREATING TO BLACKLIST ANYONE), Go to that office waiting my turn, Then my turn, i was served by this one girl named Asyikin (Name Tag. She immediately treat me like a enemy and very very rude. I just patient that day because usually it/s not like me. Normally i will scold the rude people when make me angry. She keep rolling her eyes at me. I never see's anybody that rude even not Air Asia staff or Parkson. Oh God!!! that time i just wanted to scold her or slap her, Luckily i still can stand. Hey!!!!! MAS AIRLINES, where is your staff manners goes??? Why you treat client like this. Just give yourself a damnnnnnn!!!!! Eat this !!!!!Miri PY 12/18/12 9:45PM
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I am very disappointed with the MAS Airlines service. The stuff (either cabin crew or at counter) expected to be server at higher level. With my recent experience, every time I politely ask for help or information, I've been treated with sarcasm. They should be helpful and not acting like they are forced to do their job. As customer to a world class airline company, i believe we all expect best experience.wan 12/13/12 11:54PM
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Pls refer to ref. X5XWV and LCML7. Today 13/12/2013 I was told by Ms Margaret-Chinese Lady(reservation call centre) that this ticket had been auto cancelled as the Airport tax was not paid after due date on 8/12/2013. I did called reservation b4 its due date n attended by a Malay Male staff. Being first time doing Enrich mileage redepmtion, I m not familiar with its procedures, and he told me that I have to pay an Airport Tax of RM471/pax. I asked HIM if I can pay it at the check in counter on the departure date, he said YES , i may do so. But today I discovered through Ms Margaret that I have to either pay using my credit card on line or personally pay to MAS counter(Offices). Imagine the embarrasment I will be encountering on my departure date at the check in counter..Come on MAS pls educate your reservation staff to have ONE SOP to avoid passengers inconveniences. Credit should be given to Ms Margaret today for her professionalism in solving my problem by reissuing another reservation Ref. X5SYJ to enable us flying on the schedule date though we have TO LOSE more mileage point due to the earlier negligence.Subian Hassim 12/12/12 10:42PM
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I travelled from MEL to SGN with a 2-hour transit in KL on 26th November 2012. Somehow Malaysia Airlines managed to lose one of my two check-in luggages. It has been 7 days and all I get EVERY SINGLE TIME I call is "we are working on it" or "theres no update on the system yet". This is certainly a sign of their lack of quality in customer service. When I bought my ticket from what everyone rates as a prestigious airlines, I expected the service as well as the customer support in situations such as locating my missing luggage to be the equal match.
Not only did they not manage to help me locate my bag after 1 WEEK, their customer service is also horrible in 3 other ways. Firstly, in one of the time when I called the Malaysia Airlines in Malaysia, the person who answered my call sounded frustrated and hung up on me while Im trying to help Malaysia Airlines to do its job by giving them a better description of my bag. Malaysia Airlines needs to understand the frustration and the desperation that its customers experience when their luggage went missing. Its employees thus should sound more sympathetic to the issue rather than deciding its a good thing to hang up on the customers.
Secondly, in one of the times I called their office, after giving them my reference number (which I got after reporting to the lost& found service) I asked if they could call me back since Im running low on credits. That person said no. He only changed his mind after 5 minutes when I explained to him and sounded angry (good job there Malaysia Airlines! I was going to call in and sound nice but you did a great job at getting me on my nerves).
Lastly, I sent them a complain letter to them shortly after losing my luggage and they haven't replied back. This is Marketing 101. When you have an angry customer, emailing back with an apology is the most basic thing Malaysia Airlines should do. Similar happened to the facebook post I put on their wall. As you can see from the link, despite having nearly 150 likes on my post, Malaysia Airlines has done nothing, not even an apology.
In this kind of economy, Malaysia Airlines really need to lift their game or they will face some real troubles from frustrated customers who are sure as hell going to leave you for good with service like this. If anyone has some time to spare and google Malaysia AIrlines, you will find that Malaysia Airlines is struggling in this economy already. Providing such customer service and support is certainly not a good sign for them. If I have to rate their customer service, I will give it 2/10 MAX.
If anyone see my luggage, I would be eternally thankful if you can leave a message.dtruong 12/2/12 7:51AM
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Anyway i did try booking a flight like this in feb that was quoted in Malaysian currency. But my card declined because i was trading in AUD.
I traveled on malaysian airlines flight from KL to Heathrow 21st july. I booked my ticket on the day as i had screwed up some iran transit plans with visa usages.
It was a good service at the start with drinks all around especialy the usage of guava juice and the entertainment was working well
food service was good and i got no complaints at all
There was one male Cabin Members who decided to be a bit of a jackass. I accidently pressed a call button and he just came near me and turned off my light.
Because Planes fly into LHR are carrying allot of bed bugs and insects the cabin must be sprayed. They always make an announcement that the cabin will be sprayed and please cover your mouth if you having breathing problems.
Ive lived with Asthma all my life but the same jackass bloke cabin crew had to be such a big douchebag by coming to me and point a can of bug spray right near my face. This was while i was covering my mouth
At first i thought it was a joke but then i realise man this guy is making fun of my mild asthma. It took me 5 minutes to press the call button while flying over scandernavia
I told the hostess that a male cabin dude insulted me and threaten to spray me with buy spray
She went to the gallery and brought him to my seat and i just ripped into him
I told him that i was flying the national airlines of Malaysia to my dad homelands and he should give me some courtney by not pointing a can of bug spray in my face.
The young xp flight attened applogies for being a jackass and he wasnt going to spray my face
I told him that the King of Malaysia wouldnt be inpressed to hear a Malaysian insulting a british citizen after what we did for malaysia in the colony year
I am a budget travel so this is really my only cheap options between sth east asia and UK. I can take 2 weeks to get home from London on a long journeymetalsolotravels 4/23/13 7:33AM -
Salam to ALL,
Despite the negative comments about MAS level of service, it is different story for me as i'm very pleased so far with MAS service especially with your air crew and not to forget the ground crew (despite their morale is down due to the re-structuring program).
Today i have to make last minute re-arrangement on my confirmed flight from LBU-KUL departing at 0745hrs. Since there's only 2 flights to/from KUL-LBU, i didn't expect to get the 2nd flight departing at 1740hrs since the MAS office at the airport already closed when i get to know that i have to take the 2nd flight.
What i did was I call customer service at 1300 number and patiently waited for about 10 minutes. A polite and helpful girl name Siti Rahmaniah answer my call and immediately assist me to change my flight F.O.C...
I would like to thank Siti Rahmaniah from Customer Service Dept who answer my call approximately around 2000hrs 15 sept 2012 and i would like to tell her to keep up your good attitude despite the trouble surrounding MAS due to their so called turn around plan i.e, lay-off, low wages, no transport allowance, secondment issue, budget cutting etc...etc.
Most of us who are frequent flyer with MAS notice and know if not all the issues surrounding MAS nowadays. BUT, for the sake of Malaysian, we urge you all try to let go and bear with the current issue for a little longer until we can get rid the hidden hand and politician from the scene.
I really hope MAS can fly up further so that you all will get what you guys deserve which has been denied from you guys for may years now.
If the CEO AJ read this...know one thing, your staff is what we as MAS loyal customer need the most and NOT the politicos...SO, do not fear or hear what ever they want to say...it doesn't bring any good to MAS...no matter how big they are...got it dude???
FF 301160521FF301160521 9/15/12 5:45AM -
I wish to commend on the dedicated service of Mahzan bin Mat Salleh who is serving in the Ticketing Office in Kota Kinabalu International Airport for his patience, commitment and determination in helping me sort out my travel to Kuala Lumpur on 5 September 2012 by the 6.50pm flight. He worked very closely together with two other MAS staff, Llyod and Susie at the counter to ensure I got to fly to KL . I truly appreciate these three MAS staff and I hope that MAS Management will given due recognition to Mahzan , Llyod and Susie for their commitment in serving passengers travelling MAS duiring challenging situations. Thimbs up to ahzan, Llyod and Susie!!!Anonymous 9/11/12 1:42AM
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I rate them as the best I have experienced in customer service. I am used to the western-style service which is playing music for hours while thanking you for being patient.
Malaysian Airlines treated me with a smile.
Asian service at it best.Indian 9/17/11 1:19PM
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Malaysia Airlines flights to UK and Europe disrupted Those booked on affected flights are advised to watch out for updates on www.malaysiaairlines.com or call the MAS call center 1300-88-3000 (within Malaysia) ... Malaysia Airlines Celebrates 40 years with Modern Retro Livery Based on nearly twenty years of close cooperation, AkzoNobel Aerospace Coatings partnered to develop the colors, advised on selection of the paint system and also provided on-site technical support to the highly skilled work force of the MAS paint shop. Malaysia Airlines enters pact with Oman Air Oman Air Chief Executive Peter Hill said the two airlines will also collaborate on frequent flyer programs, ground handling, customer support, ... |
