Marriott Rewards Customer Service

User Reviews, Ratings and Comments

Marriott Rewards customer service is ranked #156 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.85 out of a possible 200 based upon 68 ratings. This score rates Marriott Rewards customer service and customer support as Disappointing.

NEGATIVE Comments

56 Negative Comments out of 68 Total Comments is 82.35%.

POSITIVE Comments

12 Positive Comments out of 68 Total Comments is 17.65%.

Issue Resolution

Reachability

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I'm writing to let the powers to be know the great stay i had at Residence Inn by Marriott-Union Hill in Cansas City Missouri.

Our stay was for two weeks while we worked a convention in the Kansas City Convention Center. Our company does extensive traveling throughout the country year round and have, obviously, stayed at many hotels.

I feel very pleased with the services but particularly with your team of employees here. During the time we were here staff were so accomodating. Every little thing asked for was made available including great restaurants to an extra carton of milk occasionally at bedtime.

A ride to the drug store ws no problem and directions to and from places to eat or visit were readily available.

Breakfast was a great perk and the dining area and lobby were always imaculately clean and inviting. House keepers were in and out quickly keeping the room in top shape.

I used the exercise room and sauna since I regularly work out.

I can't say enough about your staff. Extremely accomodating, friendly and fun. It felt like I was visiting relatives. By the way, I don't think they did these things because they were "told" to. I could see that it WAS THE KIND OF PEOPLE THEY ARE.

Be sure to let them know that their good work ethics were not just noticed but truley appreciated.

Mike Sherwood

withabeard 2/2/13 7:55PM
I am dissapointed in my experience with Marriott. Both the Melville Marriott and the Marriott corporation. I wanted to book 7 rooms and they would not give me any kind of rate and told me that normally amout of rooms that are booked that are large would be 150 and when I said I would call the Hilton which is a block away the lady said ok fine.

Jdonovan 1/25/13 9:55AM
I stayed at the Fairfield Inn & Suites by Marriot Alanta Downtown, 12/27/2012-12/29/2012. My car was parked by Valet and broken into. The person stole my ashtray out of my car(with change in it)because the Valet Boy didn't look my door or another person door wasnt looked either. Their car was also broken into. It's going to cost me $250 to replace my ashtray on my M45 Infiniti. One of the Valet boys told me I was lucky they didn't bust my windows out and that this happens all the time. I filed a complaint with the G.M. and have not head back from him. Yes the General Manager of Marriott. I will never stay at any Hotel affiliated with Marriot again.

Anonymous 1/6/13 1:36PM
I have been a long time customer of Marriott hotels and have stayed on both business and personal. Today I had the worst service immaginable on the phone with the Rewards desk. System down, no idea when it will be up, can't find my reservation, can't give me any details. Treated like crap by the agent. Asked for his name, he came back, FOR THE THIRD TIME MY NAME IS ANDREW. Something big has changed in the last few years and I know I will now find places that know about customer service.

RAM 12/22/12 10:08PM
The sunnyvale marriots service has had the worsed customer service. The AGM,GM and operations Manager for the front desk spends little time knowing what the customer needs for their stay. They are more worried about how much they will charge you if you don't stay as long as you planned or give any breaks for the long term guest. The operations manager spends little time with the customers and when she does she doesn't listen or do what they have asked of her and then personnel at the front desk then make excuses for her incompetence. I think the corperate office needs to look in to this and start making changes to the upper so called management around the place and get it to a state where the customer is first and not just a room number.

Anonymous 11/30/12 4:52PM
This marriot in Sunnyvale California is the worsed that I have stayed at. For the most the people that work the front desk are friendly and willing to help. As for the AGM,OM at front desk and GM are the least helpful and more worried about how much they charge for the room. They also don't listen to the request that are asked of for extending the stay, billing, cleaning, adjusting the heat or air conditioner, dropping off mail, food menu which caters to India and Asia. The shuttle that goes nowhere. And for the Transient tax the place has the ability to not charge the tax but chooses not to. This will be my last stay with the place after staying from mar14/12 in bakersfield to now in sunnyvale dec/12. Unfortunately for the other places that were good, this has ended my dealings with marriots and I will be telling others about this problem.

Anonymous 11/30/12 2:31PM
The Marriott Customer Service was most ineffective and not helpful at all. If I could give them - 5 rating I would.

Anonymous 11/13/12 2:50PM
i have been staying here for a workshop that is done monthly. My experience has repeatedly been negative.. last time the tv, internet and the ph didnt work from some static interference . I had to ph the IT help desk on my cell ph to attempt to get it fixed (and it wasnt). this time it is the fridge and my booking. I had a king booked then that wasn't so when I arrived and the fridge interior was at least 10 degrees higher than the exterior aka as the room. your staff, while not rude, convey the very strong impression that I should go find someone who cares to tell this stuff to. My experience of the Marriott at San Mateo has every time been negative. I wont stay in another of your hotels regardless of whether a conference I am attending is there. I feel so strongly about the terrible service I have recieved I will travel to attend any conference rather than stay in another of your hotels.

tracey mcdonald 11/8/12 11:30PM
I'm done with Marriott. They put bogus charges on my room. The never answer the hotel phones and customer service can't even email in complete sentences and ignores what you've asked them. Moreover, they always say they have no record of your stay so that they can try to scam you out of Rewards points. They're shady as can be. Go to Hilton.

Tonyw 10/26/12 9:44AM
customer service is horrible...never returns your call, screwed up a reservation and no one can help starighten it out...2 days I am trying to resolve it and everyon ekeeps pushing it ot another department....thank god for the Hilton, going back

kmh 10/25/12 9:49AM
I booked a family vacation using my Marriott Rewards points. upon check-in, I informed the front desk that I was using points and asked if they needed to see my reward card. All I was told was that they had my number on file. Upon my check-out, I received a bill for almost $1000. When I again informed the front desk that I was using points, I was told that it was too late to change the bill, since I'd already completed my stay.
Several phone calls to Customer Service resulted with the same response. I was told that once a stay is completed, it is Marriott's policy to not change bills. In talking to five different customer service representatives, I never received an apology, no offers to rectify the situation-nothing. The Customer Service representative were extremely rude and could not care less about my situation. Prior to this occurance, I was planning reservations for eight for a month long business trip. Upon informing one representative that I would now be booking with a competitor for this trip, I was told that it was my choice to stay where I wanted to stay.
I challenge anyone to go to their website and find more than 5-6 references to customers or guests. At least seventy-five percent of the content of their website is geared toward profitability, their associates and community involvement.
Good luck to anyone who encounters problems with Marriott hotels, in particular, Marriott Rewards.

jeffreyd 10/10/12 11:12AM
Called Marriot Reservation customer service to book a reservation using Marriot Rewards points and the lady was very rude. She would not clarify anything and was almost scolding me for troubling her with my reservation. I had bothered the lady for only about 1 minute with a very simple question about the rewards points and my reservation and she could not answer it. She just hung up the phone. WTF ? This may be unbelievable for many, I am in disbelief.

Xcustomer 10/7/12 8:47AM
The last dealings I have had with Marriott was rude reservation personnel.
Also, I previously had bad experience with time share sales,way to aggressive. As a consumer, I don't welcome the abuse or rudeness. I can do without your company. How many consumers can you do without!

Anonymous 9/11/12 7:22PM
The promotional emails Marriott sends out are not accurate or true, I called to make a reservation with a hotel in New York City at the advertised price for 5 separate Hotels. The reservation specialist tried to look at all five hotels for the advertised price. For example one of the hotels was advertised at $149 the best she could find during the week in November was $219. She reviewed the other New York City hotels with basically the same if not worse. I questioned the integrity of Marriott for sending out this email, she apologized and sent me to customer care. Customer care said he received phone 5 phone calls about the same problem. I asked for another person I could talk with about their integrity. Now mind you both reps so far were really nice however the next person who was Ms. Rapich was not, she was rude and angry I had her number. She said she worked for a Marriott official she was rude the entire phone conversation. Ms. Rapich you need a few lessons from the customer care reps.

Frustrated 9/11/12 2:47PM
To whom it may concern:

I am very disappointed in your promotions. I was first influenced to choose Marriot over my normal Hilton stays because of a promotion that indicated if I stayed there so many times in a short duration, I would be elevated to Gold Status. However, during my attempt to achieve this I stayed at the Resident Inn in West Palm Beach but because my night was refunded due to poor quality and poor service I was unable to achieve the needed nights to achieve gold status.
Discouraged, I went back to staying at the Hilton where I enjoy Diamond Status.
After a while I received information on another Marriot Promotion. Stay so many nights and receive free night certificates. Which I currently have three, two that are about to expire.
I really don�t think Marriot has a grasp on what travelers expect or need. The certificates cannot be used for common places and in order to use them the customer has to hopefully book a hotel and then be given the option to use them if available. In 37 nights I don�t recall being given the option to use them, nor would I really look at using them for business when I would want to use them for pleasure.
This evening I spent a little over an hour trying to find a hotel for next weekend that I could use the two certificates that were about to expire. I finally called reservations because finding a hotel online can only be achieved by trial and error, this involved more wasted time on hold. I asked the employee to find me a hotel where I could use my certificate. He asked me where I would like to go, I told him I was currently staying at the Marriot Long Wharf and that be nice if I could use the certificates for use at this hotel. He told me I could, booked the reservation, and then told me he would have to transfer me to another person to redeem my certificates. After another hold period I was informed that the certificate could not be used at this property and that I would have to go elsewhere.
That�s two promotions � Two failures!
When considering promotions I bench mark them against the promotions I currently take advantage of: National Car Rental, Hilton, and Delta Skymiles. These company�s programs are examples of efficient and guest friendly programs. National gives free rental certificates and if you want a bigger car than the certificate is good for it is applied as a discount. You don�t have to search around and be disappointed, you are informed immediately of your options. Hilton gives you points, free breakfast � or additional points in lieu of breakfast if you have to travel early, and Delta has just seemed to figure it out with their awards calendar that shows the traveler which days will cost less points and makes it very easy to plan vacations and enjoy a little fun time. Marriot programs are not only a hassle, they take the minute fun out of earning perks for future / private use.
I honestly believe that this free certificate promotion is a, �Bait and Switch�. As a business traveler, my colleagues and I select travel accommodations based on what it will do for us when we are off the clock. Many are accustomed to flying first class, receiving free upgrades, or cold drink or a bottle of water as an appreciation for our loyalty.
As a silver member with Marriot I don�t expect much, however when given a certificate based on stays in a short window, I do expect to be able to use them. Two certificates expire at the end of the month. Perhaps Marriot would be so kind as to donate them to people visiting wounded veterans. In addition, please remove me from any future promotions and stop sending advertisements to my home or email. I would rather get nothing than be constantly disappointed. Obviously the folks at Marriot weren�t stupid when they came up with these programs as it worked to get me and many of my colleagues to stay. However, I do believe you lost site of the big picture and as a consequence misled your customers into believing we were getting a good deal. I can only hope that the companies stated above don�t follow Marriot�s lead and introduce programs that give false hope.

pacfoley 9/10/12 9:14PM
I recently made a reservation at a marriot is Niagara falls on the Marriott's web site. I brough with my the email confirmation with the confimation number, rate and what was included. They told me I had to have another piece of certificate of with the details or they would not check me in and I would need to pay prevailing rates. Thye handed me a disk with printer files so I could go print the certificate from my email. I went to the business office that was too small for my two smsll children 7 and 11 could not fit in the room wth me. I went bac to the front desk after looking and confirmaing no certificate was sent to me with the conformation of the reservations. They then told me the certificate would have come from a company called deal finder. I expalined why would I have a dertificate from deal finder when i made the reservation on marriott.com.I went back and looked for and email from deal finder. It took my another hour on the phone with reservations and then customer care for them to honor my reservations. Customer care had to call the front desk to explain the situation and that I did in fact make a reservation on marioitt .com. I was nervous , in tears leaving my children in a foreign country for 1.5 hours in a hotel lobby iot was not safe and they would not hear of it. We are a silver memeber.

castark28 9/6/12 10:31AM
I recently complained To Marriott"s customer service RE: 20 dollar a day self parking fee at the Marriott's in Del Mar Calif. Which I view as a rip off. What do they think its New York city? Was told I would get an answer in 2 weeks. HA another big company lie.

Anonymous 8/18/12 3:05PM
WE STAYED AT THE JW MARRIOTT IN CANCUN

CONS- FIRST TO START WITH THE WORSE IMAGINABLE- ME AND MY WIFE CAME BACK TO THE ROOM ONE AFTERNOON AND FOUND BED BUGS ON OUR BED. i WRAPPED THEM UP IN THE CLOTH FROM THE BED THEY WERE IN AND BROUGHT THEM DOWN TO THE FRONT DESK. WHEN I GOT TO THE FRONT DESK THERE WERE PROBABLY OVER 15 AIRLINE EMPLOYEES AND PILOTS THERE WITH OTHER CUSTOMERS AND I DECIDED TO TALK QUIETLY NOT TO MAKE A SCENE. THE DESK ATTENDANT WENT TO THE BACK CAME BACK 15 MINUTES LATER AND SAID THE MGR WAS WITH A CUSTOMER AND WOULD CALL ME AT MY ROOM TO DISCUSS THE SITUATION. 25 MINUTES PAST AND NO CALL. WHEN I WENT TO THE DESK THE FIRST TIMEI LEFT THEM WITH THE CLOTH AND THE BUGS SO THEY COULD DISPOSE OF THEM. WHEN I GOT BACK TO THE DESK IT TOOK THE MGR ANOTHER 15 MINUTES TO COME TO SEE ME. THEN PULLS OUT AN ENVELOPE WITH TWO LITTLE DOTS THAT LOOKED NOTHING LIKE THE BUGS I BROUGHT TO THEM . i ADVISED OF WHAT WE HAD FOUND AND THEY TOLD ME THAT 4 OTHER PEOPLE HAD TOUCHED THE CLOTH SINCE I LEFT IT WITH THE REP AT THE FRONT DESK . i ADVISED THEY HAD LEGS AND ME AND THE WIFE CHECKED IT 3 TIMES T VERIFY. hE KEPT SAYING WE KEEP IT CLEAN HERE AND THERE WERE NO BUGS AND NOTHING COULD BE DONE. I ADVISED THAT I CAME DOWN TOOK THE RESPECTABLE APPROACH NOT TO MAKE A BIG DEAL WITH THE PEOPLE IN THE LOBBY OR THE PEOPLE ON FLOORS WHERE I COULD KNOCK ON DOORS AND MAKE THEM AWARE. HE CONTINUED TO SAY NOTHING WE CAN DO I ADVISED ME AND MY WIFE WILL NEVER COME BACK. I ALSO ADVISED WE ARE MARRIOTT REWARD MEMBERS AND WE WILL WRITE LETTERS TO THE CORP OFFICE AND LET THE MEDIA KNOW WHEN WE GET BACK HOME OF OUR TREATMENT. AT THAT TIME HE OFFERED TO MOVE US TO ANOTHER ROOM YET IT WAS OUR LAST DAY SO WE HAD TO PACK UP AND GET MOVED FOR ONE NIGHT.

When i got home i got a call from my credit card about multiple charges. I only made one charge to my card while i was there for almost 215.00 usd. My card was being charged by the hotel for over 1000.00usd. I have since had to close the card and dispute the charges making more issues with this hotel

MINOR CONS - THE OTHER PATRONS WHOM WE CAME APON THAT WERE NOT FROM THE USA WERE VERY SNOBBISH RUDE AND NOT FRIENDLY AT ALL-

WE ALSO HAD PEOPLE MOVE OUR PERSONAL ITEMS FROM POOL SIDE CHARIS WHILE WE WERE ON THE BEACH SO THEY COULD TAKE THE CHAIRS.
OTHER PEOPLE DECIDED TO PUT 12 PEOPLE ON ONE CHAIR AND SIT AND MOVE OUR STUFF RIGHT IN FRONT OF US EVEN AFTER WE TOLD THEM IT WAS OUT STUFF ON THE CHAIRS.

THAT SAME FAMILY DECIDED TO TAKE THEIR SONS DIAPER OFF IN THE POOL AND DUNK THE DIRTY BOYS PRIVATES AND BACKSIDE IN THE POOL . WHICH MADE ME SICK AND I HAD TO LEAVE THE POOL AREA. i ADVISED THE POOL MANAGER WHOM SID WOULD LOOK FOR THE PEOPLE BUT WE NEVER SAW THE MANAGER OR HIS WORKERS AGAIN. HMMMMM.

ME AND MY WIFE CAME TO THIS PLACE FOR OUR FIRST VACATION IN 2007 AND DECIDED TO COME BACK HERE FOR OUR FIRST VACATION SINCE OUR HONEYMOON

MY WIFE AND I LOVED THIS PLACE YEARS AGO BUT AFTER THE TREATMENT WE GOT WE MAY NEVER GO THEIR AGAIN

SCOTTP 7/14/12 10:56AM
My family and I went to the Courtyard Marriott in Washington DC near the ballpark. We went sightseeing and came back at 530p at night7/7/12 to comeback to our Hotelroom not to have our room cleaned. I called the hotel and they said we will try they did by 8pm at night I dont recommend anyone to go there plus they charged my 10 year old daughter Adult breakfast and when I spoke to the Hotel Service Manager later that day they lost my Bill I called the Manager to complain and never called me back

oldbridge8 7/14/12 10:28AM
MYSELF,MY HUSBAND AND OUR TWO GIRLS CHECKED INTO THE MARRIOTT IN NEW ORLEANS LA WE CAME IN THE HOTEL TOOK A QUICK SHOWER AND WENT OUT TO DINNER WE GOT BACK TO THE HOTEL PRETTY LATE SO WE JUST CRASHED WE WOKE UP THE NEXT MORNING SAME ROUTINE GOT BACK TO HOTEL AROUND 5:00PM ORDERED ROOM SERVICE MY HUSBAND WAS SITTING AT THE DESK BY THE BED EATING WHEN HE LOOKED DOWN AT THE SIDE OF THE BED AND TO HIS HORRIBLE SURPRISE THEIR WAS BLOOD SCATTERED ON THE SHEETS I WAS OUTRAGED STARTED LOOKING AT THE SHEETS THEIR WAS NOT ONLY BLOOD ON THE SIDE BUT ON THE TOP SHEET THAT I WAS COVERED UP WITH AND ON THE OTHER BED WHERE MY CHILDREN SLEPT I WILL NEVER STAY AT ANOTHER HOTEL I AM DISCUSTED THAT SOMEONE COULD HAVE OVERLOOKED THIS MADNESS.

angela19777 7/12/12 3:44PM
It is official, I have been on hold with customer service for one hour and 10 minutes. They are not crediting me for a stay in my rewards. I remeber calling in February, right after the second stay to make sure they had it because I doubted it. They assured me they had it. Right, but back to the original point, over an hour!!!! Seriously!! Either this company is in real trouble or is too cheap to hire more than one customer service rep!

carol1955 6/25/12 3:24PM
I purchased additional points for a rewards stay. I was overcharged 3X for the points. After contacting customer service, they indicated it would be corrected and was not. On my followup call, they indicated the CC number given was invalid. A new CC was given and again I wait and again I call. This time I was told the same thing. After challenging this they investigated further and advised that it was still in process. If I inadvertently take what is not mine, I make every possible effort to return. Marriott has contact info on my elite profile and still makes no effort.

wynnem2 6/25/12 6:13AM
I have stayed in 2 Fairfield Inn properties in the last year. The latest one was in Abilene, TX. I guess I don't understand why I have a profile, when no one bothers to look at it or the try to accomodate my requests. Not only did they ignore that, but they never showed me as being an Elite member on the sign nor did the other Fairfield Inn in Mesquite. Also since when do you stay and the maid comes by and ask if you need anything, then don't come back to make up the bed? The front desk promised more towels, then forgot which room I was in so I had to go down to pick up my towels.
At least with Hilton, which I am elite member with as well, they do their best to accomodate my requests and acknowledge my status. Marriott Elite status does nothing.
It would have been nice to have a questionaire via email to rate this hotel.

KW non Elite 6/20/12 3:57PM
I recently spent the Memorial Day holiday weekend at the marriot in Norfolk, Va. and I was so disappointed with the service I received.Having stayed at the Marriot on many occassions in various cities, I was quite surprised. Upon arriving by car, my guest and I were given misinformation about parking by valets. They intentionally did not inform us of parking availability on the street.We deduced that this was due to the fact that the parking on the street was free.It was not until another employee informed us of alternative parking arrangements that we were made aware.After entering the hotel for check-in, we noticed that the carpet was unusally and extremely dirty. I've never seen this in a Marriott! Upon arriving upstairs to our room, we noticed that directly across the hall was a tray of dirty dishes which had apparently been sitting in the hallway for some times as flies were circling the dirty dishes and left over food.Our check-in day was Saturday at approximately 4:30pm. The tray was removed in the early morning hours of Monday,our check-out day.After entering the hotel room, we noticed that it contained no refridgerator. I specifically requested the refridgerator in the room as it is needed for my insulin medication. It had to be requested twice before arriving and when it did, it was discolored because of the many dents and on its last leg humming loudly throughout the day and night! To make matters worse,we had to request that our rooms were cleaned and beds made! However, after putting in two requests, we returned from an outing to find that the beds were made using the same linen! Make-up and lipstick stains were still there from the previous night! Trash cans still contained trash and we constantly had to make requests for towels!We tried to relax ourselves with a cold beverage and a jacuzzi visit but had to go to another floor for ice because the machine was inoperable. Little did we know that the jacuzzi would be inoperable as well. It was a horrible visit and as I mentioned before, I am very disappointed!

sherrell 5/30/12 10:40AM
what has happened to the Marriott corporation in the last couple of years? Customer service is lacking considerably. It was hard to even understand the man on the phone as his english was not well spoken. And his knowledge was also lacking! Then later that evening, I tried to redeem Marriott points, and that became a HUGE hassle! And the points were never used.........
I am now at the competitors hotel. Much happier!

disappointed in new york 4/22/12 1:23PM

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I have always been very pleased with my communication with people at Marriott Customer Service, but tday I had my first bad experience. I called 18006277468 with a problem that I considered solvable. I spoke with a pleasant reservation operator who told me that I needed to speak with someone who possibly could make adjustments on my pre-paid reservation. (I didn't know why I had gotten 2 different prices for the same room. The 2nd price was lower than the 1st). I was connected with a person who has a name that sounds like Rochelle. She started telling me that nothing could be done before she even knew the whole situation. When I tried to tell her what I think happened, she told me that she was a supervisor and that she knew what could and could not be done. Her tone was abrasive and impatient. After I tried to explain more about why it was solvable, she told to that I could call the hotel, but that there was nothing that could be done, because she was a supervisor and she knew. I told her that I had been dealing with Marriott for years and that I had never dealt with a customer service person who was so negative and impatient. I told her tht her tone was demeaning and that she should get more training. I told her that I would fill out a survey to that affect and then I said good-bye and hung up the phone. I called back within 5 minutes to begin the process again, I spoke with another pleasant reservations operator, who connected me to the "fix-it" office. This time I spoke with a person named Kendra, who was the kind of person that I am used to dealing with at Marriott,
Kendra listened to my complete problem, asked for my patience while she called the hotel to ask if there was any reason that I could not get the same rate? They told her that they had not even billed my credit card and that they would make the adjustment. She game me the information, answered 5 or 6 more questions that I had and then took reservations for additional rooms. She was helpful, knowledgable and represented you well. If the other young lady were my first experience with Marriott, I would have left with a bad taste in my mouth, and definitely
would not have booked more rooms. All of my rating numbers would have been 10 if it had not been for the unpleasant experience.

patricia smith 3/21/13 12:02PM
We are gold members and enjoy staying at Marriott Hotels whenever available. Our stay on December 29 -31 ,2012 was at your Greenville/Spartanburg Airport Residence Inn. Although the property is dated, it was very clean and pleasant. I want to give a shout out to Nicole A. who was the day manager during our stay. She couldn't have been nicer or more helpful if she tried. When I asked for some ice, she filled half a large bag for me. When I need additional kitchen supplies, they were provided immediately. She was by far and away the most helpful Marriott employee I have come in contact with. Everything was done with a big smile. Nicole definitely made our stay very comfortable. Please acknowledge her for the fantastic work she does and the great PR she provides for your establishment!
Debra K.

Debra K 1/11/13 8:58AM
Could not be HAPPIER with Marriott!
On a recent trip to Florida where I was financially raped by Dollar car rental and locked into a fleabag hotel because I booked through Hotwire, it was Marriott who came to the rescue. I stopped at a Marriott Vacation Club property to look for a room for my last two nights. They were priced too high for me and the front desk agent was very nice about it and offered to check the computer for local hotels with a better rate. She came up with a Fairfield Inn by Marriott not far away. I drove over and found that there were no rooms for the low price I was told and the agent there clicked away on his computer and discreetly came up with a way for me to get a rate very close to what I was quoted. He must have sensed my exasperation and very kindly provided service above and beyond what I could have hoped for.
It will be Marriott for me if I ever have the option!

Rhino 1/6/13 1:11PM
Recently stayed at Marriott courtyard 300 grand national in Destin for our 37th anniversary and had a wonderful time. Ron Couget ,Direcro of sales even gave us a certificate to a wine tasting event held nearby which was fabulous. Entire staff was friendly and sincere. Best run marriott I have run across in all our years of traveling.

jmmotesadv 8/30/12 5:32AM
My stay @ the MacQuarie Park, N Ryde, NSW, Australia was WONDERFUL!
Desk staff were professional and very helpful .
Dining staff were very friendly and on the spot.
Housekeeping service was excellent; their staff helpful and friendly.
A special 'Thank You' to J.R.of House-keeping, who solved the mystery of the microwave that wouldn't work. He maintained his poise while trying to quietly explain to me that it was,in fact,not a microwave, but the safe. What a good laugh we had!
Thanks to all who made my stay so enjoyable! MZ

M.Z. 8/21/12 3:54PM
I am a frequent guest of Courtyard by Marriott Livermore. 2929 Constitution Drive, Livermore California 94551. I have stayed at a few hotels in the east bay and this marriott is by far the most friendly. So many people don't take the time to point out an indivigual that makes a difference, but I need to point out one of your employees. She is a server, her name is Yolanda Sanroman. It is not easy being away from your home 3 and 4 days a week, but when you are treated with the warmth and friendiness from someone that truly cares, it makes traveling so much more enjoyable. It is not just me. I hear so many travelers comment on Yolanda's smile. She send everyone off in the morning with her warm heart and kind words. Marriott is fortunate to have an employee that cares about your guests the way she does. If you give out awards....Yolanda Sanroman deserve to be noticed.
Thank You,

Katie Kettmann
Red Bull Distribution
Key Accounts Manger
Sacramento and East Bay
916-943-6103 Cell
1424 N. Market Blvd.
Sacramento, California 95834

Anonymous 2/23/12 8:42AM
On December 29th and 30th I stayed at the Liberty Mariott in Newark and was very impressed by the accommodations, the warm atmosphere (that even smelled like cinnamon), but especially by the hospitality of all of the employees working those days. Upon arrival I was greeted by three employees at the front desk, one of which checked me in while another looked for my Mariott rewards number. Later on that evening I was assisted by several employees who helped me to pick out a restaurant. The cleaning woman was very accommodating with my late check-out. And as I was leaving to go downstairs to check out, another employee pushing laundry stopped what he was doing to push the elevator for me. As I waited for the van, the button to my jacket fell off and I was surprised that your staff carried a needle and thread kit that I could use before going to work. I would like to sincerely thank the staff their attentive service and their dedication to the providing the finer details that made my stay so enjoyable.

CGHY 12/30/11 10:39PM
Marriott Customer Service number is 866-435-7627. They do provide really good service, and have resolved my issues in a timely manner. :)

unk 10/24/11 7:58PM
Good afternoon
1st I would like to mention that the last 5 years staying at a Marriott hotel I walk away satisfied.

Unfortunity last week I stayed at the Residence Inn Portsmouth Downtown/Waterfront
100 Deer Street, ROOM 302
Portsmouth, New Hampshire 03801 USA
Phone: 1-603-422-9200 Fax: 1-603-422-9201

My Marriott number is 864-604-665

Compliant: It appears that the room I was asigned has a creeking noise in the wall coming from inside the closet. You can also here it in the wall where the table is located.

The creeking noise would start every 90 seconds and last approximately 15 seconds.

The 1st night I did not notice it as much since I was exhusted from traveling and fell a sleep till it was time to get up.

With that said the remaining two nights was difficult to fall a sleep due to the creeking noise.

I realize that most people would make a complaint and get another room, however I new the hotel was completely book Wednesday (as I over heard one of the Marriott ladies at the front desk tell a customer over the phone).

The third night....I just dealt with the noise. I really did not want to pack my suitcase and unpack for one more night.

It is my opinon that previous people who stayed in Room 302 had also put in a complant. The creeking noise is that loud.

I hope you will investigate room 302 and elimate the unwanting creeking in the walls so other customers will enjoy a piecefull night at the Residence Portsmouth.

I would like feedback on the Marriott's observation/investigation in the creeking noise.

Best time to hear the creeking is approximately 8-10 pm. if not during the day but noticable at night...bed time.

Thank You for your time
Marriott number 864-604-665

Other than the room all employee's were perfessional and respecful, especially Jeri at the front desk. She followed up on everything I ask, including parking, dinning, directions, and tax forms etc. Breakfast and evening was excellant.

5 Year Customer 8/29/11 3:26PM
i am a platinum member and have been travelling through Canada over the last year. I have used my rewards for free stays only and have been very pleased with the folks who answer the phones when I call in to book or cancel reservations.

Anonymous 10/17/10 10:50AM
My name is William Delmolino and I am a Marriot Rewards customer. My friend and I had holiday weekend reservations at Residence Inn Windsor Ct. I had stayed here many years before. The morning we were getting ready to leave I checked Trip Advisor and there were a lot of recent complaints about this hotel including not being very clean, bugs in room and mice in the walls. We both cancelled our reservation.and our trip. I always stay at Marriot when we go away and they are always great. I would check out this hotel.

Anonymous 10/8/10 11:52AM
Using my Marriott Points was fast and simple. You do, however, have to determine the best way to use your points by doing online research prior to redeeming to make the most of them.

meme 4/23/10 6:39PM

Submit your comment >>
Mr.Marriott,

We never met. But I really want to share my story with you. Marriott hotel, to be honest, is the worst hotel I have ever worked at. You guys know nothing about management and how to put the right person into the right position. You don�t know how to recognize people�s talents all you guys know about is to speak down to your employees. I used to work at Calgary Marriott hotel and that workplace was really really terrible. I mean horribly terrible. I was being treated as grabage when I was working there because my job was being a very basic labour. I had been working there for a long time lots of managers didn�t even knew my name because they didn�t have to. Every supervisors even from the other departments was speaking down to me. I really feel sorry for you guys because young people�s talents and qualifications had never been seen by the management people. I felt really terrible about the Marriott�s culture because you could totally fell the inside classification from the G.M. down to the supervisors. Even for the regular employees, the classifications exist. Front Desk people were speaking down to the Banquets people. Banquets people treated Housekeeping people as nothing. Dish washers are not human beings. Yeah, surprised? This is the really Marriott. Within this hotel, you can see all the good positions had been occupied by the young-hot-skinny and tall blondes. They were so young and incompetent but that was not the point, the point was they were all wearing sexy cloths, high-heels and black nylon every single day, hanging around and having great time with our G.M., made him happy. That type of the girls was our G.M�s personal favourite. People like me, we don�t see the silver lining, we will never have a chance to be promoted because men will never put on a black nylon. Growing up with Marriott was absolutely a lie, an illusion. We won�t have a chance, please trust me, everybody. I didn�t realize this point before I actually started working at Calgary Marriott. Anyway, today, I have been working at Delta for quite a while since I quit that Marriott job. I am so so happy right now. I just want to tell you, Mr. Marriott, compare to Delta, Marriott is ABSOLUTELY ABSOLUTELY nothing. Here, Delta, people are treating each other with respects. No managers speak down to me. If you are being a fine employee and working really hard, they will see it right away and give you a better chance to do more and more by promoting you, not just saying it like Marriott did. Anyway, I want to share my experience with not just you Mr. Marriott but also all the others who�s planning to start your career at a hotel business. Who hasn�t decided which side to choose between Delta and Marriott. The answer couldn�t be more obvious.

Marriott hotels aweful 10/31/11 5:15AM

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