MasterCard Customer Service

I'm writing this because of some information that I have found out. And that is how MasterCard has agreed to unconstitutionally track Americans use of Their cards. The Fourth amendment says and I quote.
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized. Or in layman's terms. The Fourth Amendment originally enforced the notion that "each man's home is his castle", secure from unreasonable searches and seizures of property by the government. It protects against arbitrary arrests, and is the basis of the law regarding search warrants, stop-and-frisk, safety inspections, wiretaps, and other forms of surveillance, as well as being central to many other criminal law topics and to privacy law. and as such without a specific warrant for information for each and every search MasterCards agreement to set up and or have a tracking code for any and all purchases from gun stores websites and or sporting equipment providers. Is an infringement upon the Fourth amendment of our Bill of Rights. And is unconstitutional. Bad news MasterCard if you can continue to go down this path expect two outcomes one people to stop using your services or to put in a class action suits against you.

Still waiting for return of the interest fees charged to my account from fraudulent charges.. It took 4 months to get refund (customer service rep is incompetent) of fraud charges. I will never use Mastercard again. Customer service is the worst I ever saw.

Major credit card I had to wait almost 3hr before I could talk to someone
Unacceptable
Shame on you

Worst customer service ever, on hold for 2 hours when first stated hold time was between 30 and 45 minutes.

BMO Mastercard world elite status ,
3 days wasted trying call them to unlock my on line banking site, then i get an e mail asking for my review as to how the customer service handled my enquiry so i told them i would not recommend this credit card to a friend and they next message was that a supervisor will call me within 48 hours , I am still waiting . I hope they call me instead of my wasting critical work time trying to get thru to them, If they dont Call I will switch over to Visa something I should have done

The worst company I have ever delt with. Too cheap to pay anyone to answer their help line.I will NEVER EVER GET ANOTHER MASTER CARD.

Worst Service ever. Trying to cash out a cash passport. Staff are merely polite, but not trained to deal with issues. No follow through. No admission of error, no offer of remedy.

These mother tuckers keep holding my money when I try making important purchases. They keep reverting my call to the Philippine call centers where they read scripts and act THE ROBOTS, NO SOUL. Plus they charge 59 cents everytime you call and they cause you to have yo call over and over

Card is regularly hacked in spite of all the protection I purchased.
Unable to do anything on line because they want me to call.
I called, went shopping, answered emails, walked 2 dogs at different times, drove 30 minutes home, cooked and ate lunch and they still haven't answered.
Went into the branch and they won't call because they get the same wait time
All i want to do is cancel the card and be done with this rodeo.

MC declined a charge and put a hold on my account. The charge was legit and now I cannot unlock my card until I speak with security. All I want to tell them is "YES" the charge was legit. With over 4 hours now on hold over three days I still cannot get through to a security person. I keep getting the excuse they are overwhelmed with calls. Gee I wonder why? They made it sound like it was my fault they were busy.

What's the use of having their card? I encourage all of you who have complained to just burn your cards and that way they will have a lot less call volume. Come to think of it they will be able fire more people to make more profit. But they really ought to fire the person who dreamed up failure of a process.

So far We do not see any improvement in talking with clear voice personal at MasterCard Service who can speak
English . We still have much difficulty understanding anyone. How do we find a clear talking customer service person???

I disputed two charges for Allegiant airlines due triple booking of a flight within 24 hours. Allegiant would not give me back my money. They wanted to give me partial credit that had to be used within one year. I paid 8 times the normal fee to fly from Charlotte to Tampa. I agreed to that but not to the other charges. I disputed the claims but only one was submitted. 4 months after the disput they put the charge back on my account Hold time is the worst. Wrong information. I am ready to cancel all of my accounts

Will never use MasterCard as long as I live. The worst customer service I have ever witnessed. Good look finding a real person to talk to. On top of that their email is down so there is no way to contact them.

I have tried to talk on the phone to customer service about a question but no luck So here goes. My name is Dale Shipman and I am wondering if a joint account with my ex wife is still on file with MasterCard. If so please remove my name from the account. My last four digits of my SS is 2131. I just need verification that my name does not appear on a joint account with Judy K. Shipman.. I would appreciate a response. Thank you.

The man from bmo mastercard customer services refuse to say his name clearly. He kept on repeating the greeting message in the most monotone depressing condescending way but not answering my question clearly which is how to spell his name. He purposely said his name very quickly each time and just kept on repeating the entire greeting message which is completely unnecessary. Then he just say there a problem with connection and just hang up. He doesn't understand the meaning of customer services. If you are the CEO of bmo mastercard, you can call customer services as a customer and see how condescending and patronizing they answer their calls. I will not be using bmo mastercard anymore. I do not deserve to be treated like this.

I Received A Notice From Capital One That My Payment Was Overdue. Of Course It Is - We Didn't Get A Statement From Them Last Month. When I Called To Ask For A Resend, It Was Promised. But We Have Failed To Get A Statement. We Will Not Pay Online, We Want A Paper Statement Sent To Us With No Late Charges Because It's Not Our Fault!!!!!

Very inconvenient transaction with this company. My refund from Ring Central was not processesed and they kept on asking for more documents when the problem is with how they process refunds. Super pissed. Seamless transactions are totally nonexistent with them.

I recently obtained credit cards for two of my kids on my account. Mainly for emergencies and online purchases.

So I was a little disturbed to discover that my kids have full access to all my credit card transactions, balance etc online.

I did complain by telephone and was advised that by providing cards to others you are in fact sharing the account. Certainly wasn't advised of this at the time!

Seems very off, especially at a time when it is getting harder and harder to maintain control of our personal data!

I imagine the only reason there hasn't been a bigger stink about this is because no one realises.

Tried to use brand new card at Sams Club....declined....called to get help at ...they said my card should worked fine...you need to get better help...
No help what so ever....So I guess that I will just cut up the card...

Thank for nothing...

Mastercard has the worst customer service ever!
They charged my account TWICE for the same amount,in the same month, added a late fee, interest charges and then
sent a letter threatening being sent to collections!

Paid my balance via electronic x'fer 4 days ago (funds were verified by my bank to have been withdrawn from my bank account that same day. My Master Card'online statement (and Master Card's auto phone account info) state I have my credit limit available. Went to use my card just now (4 days later) and it was declined!!!! I called Master "Scammers" and they said it was still processing. WTF!?

This is the worst experience with customer service where the woman claimd she was the supervisor of mastrrcard then changed her lie to say she cant transfer the call to a sipervisor then claimed she couldnt put the supervisor on the phone. Then the idiot changes her story back to she is the supervisor then claims her supervisor is gone. What the hell kind of business is this? Mastercard has failed to send my permanent card then cuts off my money i already put on the card jeopardized my obligation to pay my bill and no one with half a brain can answer my questions and trying to understand the customer servce broken english requires an interpretor. Is this company for real? The customer service lies included her saying her supervisor will call me back. I wish this lying idiot would keep her story straight and would love to hear from this company tomorrow in utah. I am going to have to make this whole issue a priority this theft is from mastercard

I have debit MasterCard and they stole a 100 $ deposit I made and said i owed them 300$ more.ive been calling since Nov 24 and they charge me 3$ a call.they have told me lie after lie and keep telling me they should have a answer within 48 hours.what a joke.

I CALLED TO ACTIVATE MY PRE-PAID MYVANILLACARD MASTERCARD TO BUY MY SONS CHRISTMAS GIFT ONLINE A WEEK AGO. THE CUSTOMER REP TOLD ME i had to register it using my drivers license. I had never had to before but since she said so then I did so. Later that evening I made the purchase or so I thought. 2 days later I recieved a cancellation order from the merchant. Unfortunately the warehouse was closed by then so i called Mastercard to see what happened. The rep said a mistake had been made while registering the card o their behalf not mine but it would take 7 days before any money would be back on my card.(hundreds of dollars mind you) I asked for a manager and when I finally got one she also said she was sorry but this was beyond her control. So I freaked out a little bit not much and explained it was their fault according to the rep and after being put on hold again she came back and said I was indeed right and she would put the money back on my card in 24 hours or less. It sucked still but it was better than 7 days. BUT before I could even thank her in the very same breathw she said, "but unfortunately our customer service rep registered your card illegally by using your drivers license which is a violation of the PATRIOT ACT AND ALTHOUGH the money will be bacl tomorrow since it violated this patriot act you will now be required to send in a copy of your drivers license, signed copy of your social security card and proof of residency but as soon as I get these documents I can reactivate your card and once again I am so sorry"! Yea yea I know this sounds rediculous. Hell I dont even believe it. I ACTUALLY THOUGHT SHE WAS JOKING OR MAYBE PULLING SOME POWER TRIP THING ON ME BECAUSE I raised my voice and told her I had recorded the them admitting that they were the ones that screwed up not me but she assured me she was serious and once again nothing she could do but apologize of course. 2 Days later after her telling me all of this, another manager named Brian ID#5248 just told me this evening that he had no record of any such phone call with a female managwr 2 days earlier and once again there was nothing he could do that now I would have to wait till the 8th day instead of 7 to get my money back and he no idea about any patriot act violation anything. IM CERTAIN SHE MADE A RECORD OF IT BUT HE SAME AS CALLED ME A LIAR ABOUT THE WHOLE THING INCLUDING THE ORIGINAL REP REGISTERINH MY CARD WRONG. COMPLETE AND TOTAL MADNESS!

Can not reach anyone from MC. They have zero customer service. This is an awful experience!

I was having an issue with payments being declined. However, after talking to one of the customer support representatives I was able to get the issue resolved very quickly! It took around 5 minutes of my time. Definitely the best customer service I've had in a long time!

I made a reservation using my work MC through Hotels.com in October. I got a cancellation confirmation that I cancelled on time after that. Hotels.com handled the situation by supposedly giving me a credit + a debit for one night's accommodation ($170 which included an $11 service charge remarkably). I called hotels.com and they referred me to contact MC as there was nothing they could do. Problem was MC credited my work card and debited my personal card which I didn't give them (I had used them personally in the past). Despite the obvious nature of this error, which I documented fully, MC gave me the run around for months of me calling them promising to reverse the error. Upon calling them many times in late April now their dispute staff tell me the case is closed and there's nothing that can be done about it. For this months billing I cut up my MC into tiny pieces and mailed it in with a note that they're never getting this $170 and I will pay all legitimate charges next month and then we're through. I believe this kind of customer service is abhorrent. How many people don't even look closely at their statements before paying?

I just had to call Mastercard customer service twice to deal with an airline ticket issue. Both service providers I talked to were extremely friendly, polite and helpful. I currently live abroad, so I often call with issues about travel and international purchases and every time I have been met with respect, friendliness and helpfulness.

Thank you!!

Just got off phone with them and they were very polite and helpful.