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McAfee

Customer Service Ratings and Comments

McAfee is ranked #188 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.53 out of a possible 200. This score rates McAfee customer service and customer support as Terrible.

NEGATIVE Comments

31 Negative Comments out of 32 Total Comments is 96.88%.

POSITIVE Comments

1 Positive Comment out of 32 Total Comments is 3.13%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • Last sat. i bought a upgrade for my computer for $20.00 at wal-mart. I had the same problems with the password not working. The mistake i made was talking to there it support techs. this person had me living in the U.K. not the U.S. He went as far as to delete the old program and tells me he needs someone eles to look at the problems i was having. I just want my money back. I will not buy your anti-virus any more.

    tomroloff35@aol.com 3/13/10 8:08AM

  • Today I bought McAfee Internet Security 2010 at Sam's Club for $48.74 + tax. I have spent hours in an attempt to renew, when I tried to download they refuse my password, I can't reach anyone on line, when I try to send a message my password is refused, yet I can receive pop ups offering more of thier products. NO thanks. I want my money back. This is a BAD company run away fast and warn others. Doris, Colorado

    Doris 3/9/10 9:09PM

  • I am very frustrated because I renewed my McAfee and it is still not working. They took my money and I am still not protected. I called technical support at 1:30pm and I was told I would receive an email that would walk me through the download process...it is 7:30pm I have yet to receive the email...Wow...I am very, very pissed off!!!!!!!!!!!!!

    frustrated customer 3/9/10 8:34PM

  • I attempted to purchase and install the mcafee security system to my computer but it will not take the pass word I have created... I sent a message to get my password and I still have not heard from them... This service took my payment immediately, but will not refund, or fix the problem... I will continue to report this issue and I expect a full refund since I cannot receive any help or information from you... Sincerely Iris Jones

    Iajones55 3/4/10 8:46AM

  • I agree with the bad rap. I have been with aol for years. All of a sudden my subscription to McAfee has expired and I can't get through to anyone to clarifty and get renewed. I'm surprised that such a big name in security would have such poor service.

    RitaPittenger 3/1/10 6:00PM

  • Perhaps I am being a bit cyncical, but it does seem suspiciously convenient that the "Customer Service" link on http://service.mcafee.com appears to be broken! Especially when this is the only means by which you can apparently cancel your Auto Renewal of subscriptions!

    Luckily, I did manage to find a workaround by clicking the "Virus Removal" link (which seems to work fine) and then editing the "=VR" part of the URL to read "=CS". Then I just reloaded the page with the edited URL and it worked fine.

    Though it would be much better if they just got the proper link to work!

    dan0765 2/21/10 10:58AM

  • I absolutely DETEST McAfee! Could receive NO customer support and even just trying to get to the support site resulted in time out/page could not be found. The program ran scans at every startup even though I configured it to not do so (no thanks to their "service" people!)!

    Kelly31 2/19/10 7:58PM

  • Mcafee crashed my parents computer. Same as some of these... upgrade time... indian mcafee rep walked mom through it... system will not even boot in safe mode now. To sum it up, Mcafee has basically told them tough crap, deal.

    Mcafee sucks.

    McafeeSucks 2/18/10 9:02AM

  • McAFEE Technicians are absolutely use less,So are their advisors It has taken me over a week to get my security back although I had renewed it well in advance.Even when they reluctantly let me speak to someone who was supposed to talk me through moves to Ist "uninstall and the reinstall " that was a nightmare .He completely messed up all my windows lost all the new passwords he kept emailing to me as my valid address and password kept being rejected.
    My screen kept fillig with McAfee adverts yet the silly technicians kept asking me to type in this and that on top of them.
    Put on to another technician who put me through all the same silly moves again and finally, at 3 a.m. in the morning said my P.C. was faulty or I was not following his instructions properly He would phone me next day with new instructions. He did not phone Time McAfee employed English speaking Technicians who knew what they are talking about WHAT A WASTE OF FOUR DAYS AND HALF OF ONE NIGHT. i AM EXHAUSTED AND VERY ANGRY.

    ACER 2/8/10 8:29AM

  • What a nightmare!!! very poor customer service-spent over 50minutes trying to resolve a problem.Ipurchased 15 month security with my laptop from Dell,but this expred after 1 month!! I have contacted Mcafee and was transferred and put on hold over 7 times! then told to contact Dell who reffered me back to Mcafee.....
    they then sad they needed proof of purchase from Dell and was told to phonr them so they
    could fax the invoice
    details to them...When I rung Dell
    they do not have this facility!so had to phone Mcafee agin!!! who are
    incompetent and lack of basic knowledge led to my having to wait on hold 6 different occassons costing upteen amount in calls and getting no where!! 50 minues later the problem was not resolved absolutely useless customer team..still hve no secutiry yet I have paid for it!!

    ArggHHHHHHH!!!!!! 2/4/10 12:32PM

  • Offensive "customer service". McAfee crashed my computer when I downloaded the free upgrade that comes with Comcast.

    First one had me remove program then hung up on me when i asked to speak to supervisor. Second one told me I was responsible because I removed the program that first one told me to do and hung up on me when I asked for a supervisor.

    Third one kept grilling me about how I could PROVE it was McAfee that crashed it. His supervisor started conversation by yelling at me. Fifth one fixed it for a few hours. Sixth one kept flipping through a book trying to figure out what to do. Her supervisor came on and asked to call me back in 30 minutes and never did.

    Spoke to 7 techs for 5 hours, not counting hour pluslong holds after they hung up on me twice when I asked to speak to supervisor. Nasty and extremely difficult to understand. And all insisting it wasn't McAfee's fault my computer crashed IMMEDIATELY after putting their upgrade on!

    I hope everyone tweets their horrid experience with this horrible company. I never would have Mc
    afee if I had a clue they were this bad.

    mcafeestinks 1/17/10 6:45PM

  • WORSE SERVICE I HAVE EVER HAD AND DIDN'T RESOLVE MY INQUIREY WHEN I ASKED TO SPEAK TO MANAGER CUST SERV REP DISCONECTED ME.

    KATH 10/21/09 3:23AM

  • I've had McAfee for a year. Couldn't really tell how well of a job it was doing. Yesterday, my computer was completely spammed so I needed to purchse $200 worth of other internet security. When this new security began scanning my computer it found 71 VIRUSES. That is ridiculous!!! Now my new security cannot be fully installed until McAfee is uninstalled. Called before and they said they were e mailing me. e mail is instant and I have not yet recieved any. I've now called back and been on hold for 10 minutes and doesn't seem to be getting anywhere. I NEED INTERNET I NEED TO UNINSTALL MCAFEE!!

    Anonymous 9/29/09 5:11PM

  • i purchased total protection 2009 and ive been calling mcafee for 3 days with no response put on hold for hours and never getting any help , this is terrible !! im hold right now and cant get tech support im about to return this product time is money nd i feel cheated out of both time and money =/ i like mcafee but the custumer service is terrible

    larock 9/18/09 7:35AM

  • I will now go back to my internet supplier and have them reset my 'thingies'. This company has overrun my computer. I bought this computer from Office Depot and I am constantly fighting and erasing the 'free' software. McAfee - STOP TAKING OVER MY COMPUTER - this is not what I paid for. I can no longer afford another computer, but I do have time to constantly badger your answering service. I also have time to contact the BBB. This is the only way I can get on line....I agree....what have I accepted??? The devil is in the pudding.

    Anonymous 8/11/09 9:53PM

  • My computer had a virus and so I purchased a virus removal service from Mcfee, was on hold for 60 additional minute before I was connected and then they could not fix the problem because the virus had disabled the internet piece. That was explained at the beginning so the service should not have been sold. I wasted over 1 1/2 hours of my time. I have had issues since purchase of the virus protection. No support! Very frustrating!

    disappointed in MN 8/10/09 1:22PM

  • the absolute worse if you looking to buy anti-virus software go elsewhere!! these guys are a complete joke with thier three ring circus of transfers and (please pay more) its amazing thier aloud to do business like this!

    Anonymous 8/10/09 12:19PM

  • your tech support sucks. they keep on transferring customers to other tech support.
    support for Mcafee is terrible..

    fu*k mcafee 6/28/09 6:05AM

  • I called McAfee today. The tech support is too bad!!! I even can't find a real tech support

    HATE 6/19/09 12:34PM

  • I can not believe that McAfee has such a terrible customer service. Infact their customer service does not even exist. I have tried for days to write an email to them without any luck. The emails will either not go out because of some error that they have found or they transfer me to another site. I bought new McAfee software for 2009 and installed it on 6/5/09. They did not recognize my installation and therefor keep sending me messages that my software will expire 6/24/09. There is nothing I can do so I guess I will have to buy another companies antivirus software. I am totally done with McAfee. Don't buy it, don't install it..bad!

    Concerned Customer 6/9/09 4:55PM

  • Horrible Customer Service - hard to understand, and then require additional $ to get the product to work that I already paid for. I refuse to pay, so my protection is not enabled. I will not renew - BAD! Stay Away!

    Anonymous 5/29/09 8:57AM

  • mcafree's customer service is the ABSOLUTE WORST. i have been trying to get help with the removal of adware/virus for over a week now. it's funny how when it's time for renewal, reps are available every time i log on and now i have to go thru a labyrinth in the hopes of receiving support ... just to be told that you now have to pay extra to speak with someone for technical help. STAY AWAY!!

    over mcafee 4/28/09 5:29PM

  • I should have known better than to to purchase a product again. I had the same lack of service last year. In short - poor service - if any. It took me weeks and much frustration to have my product downloaded. Once bitten, I should have been a smarter consumer.

    Sam-I-Am 4/8/09 12:57PM

  • I agree with those users who suggest there is no service after a McAfee product has been purchased. I tried accessing the various support options to no avail. I am now on the phone and have been for 15 minutes. Musak is blaring and I'm in some kind of message loop that is very irritating.

    Joyce 3/31/09 5:43PM

  • I renewed but my pc still tells me I am not protected. I have sent a few (3) e-mails to Mcafee about this but no response. Don't know what to do. Can someone please contact me?

    Anonymous 3/31/09 2:20PM

  • What technical support?????????

    Anonymous 3/31/09 6:15AM

  • absolute rubbish customer service non exsistant, alright selling but absolutly rubbish when it comes to helping customers with problems incurred by your products, and by the look of your other customers comments you appear to have a major problem, i will certainly bear this in mind when buying next time

    Anonymous 3/31/09 6:13AM

  • I called Mcafee because I installed the software but I still get a message that I do not have Mcafee service. Now I believe that I have a virus. I was told by a representative that she would email me information to help solve my problem. This was several days ago. Still no email. I am disappointed that they do not have 24 hour customer service.

    smileymom123 2/28/09 8:15PM

  • I am trying to contact someone from Customer Support service as they charged and unwanted and NOT REQUESTED renewal. This is unbelievable!!!
    Help!!!
    I don't WANT ANY RENEWAL!!! I DO NOT ACCEPT THIS CHARGE.

    Anonymous 2/24/09 2:24PM

  • IN THIS DAY AND AGE WHY. I HAD NO PROBLEM IN PAYING AND DOWNLOADING BUT CANNOT GET TO THE SITE AFTER THAT. IT IS VERY FRUSTRATING TO SAY THE LEAST. I HAVE BEEN DEALING WITH NORTON AND NOW McAFEE SINCE 6 P.M. AND IT IS NOW JUST PAST 11 P.M.

    Anonymous 1/8/09 9:09PM

  • I followed your recommendations to try to speak to a live person by pressing the # sign repeatedly, but it did not work.

    I have Verizon with MSN Premium. Either Verizon or McAfee made a change to a system, and now I cannot received the updates to the McAfee Security Center. McAfee is not accepting the email addresses or passwords. It is inconceivable to me that the company does not have me in the system particularly since they have been sending me updates over the years. Further, if the company has been accepting a payment for providing this service, they should know who their customers are.

    Jerry 8/20/08 8:01AM

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  • Last year, a McAfee salesman tried to sell me a multi-year subscription. It took me 45 minutes on the phone with him to convince him I only wanted one year. I almost hung up, but he finally "gave in" and "LET" me buy one year. Four months ago, the computer got a virus. I took it to a tech who scrubbed the computer and put FREE virus protection on it-NO MORE PROBLEMS! Today, my bank statement showed a $59.99 charge from McAfee. I called the number listed here and they said my money will be refunded in 5 days and gave me a confirmation number. Thank you to whoever supplied this information. It was a big help. Hope to see my money soon!

    K 7/3/09 11:03AM



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