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McAfee

Customer Service Ratings and Comments

McAfee is ranked #239 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.19 out of a possible 200. This score rates McAfee customer service and customer support as Terrible.

NEGATIVE Comments

55 Negative Comments out of 56 Total Comments is 98.21%.

POSITIVE Comments

1 Positive Comment out of 56 Total Comments is 1.79%.

Issue Resolution

Reachability

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Product Knowledge

Terrible Overall Customer Service Rating
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  • We renewed our McAffee in March of 2010 at a price of $75 and assumed that everything had downloaded properly. Suddenly we were attacked by Spyware and discovered that McAffee was not on our computer. Feeling rather ridiculous I purchased a basic Norton program for $40 that eliminated Spyware instantly. Upon calling McAffee Customer Service and asking for some remuneration I was told that they could not provide any refund, and all I was left with was a very bad taste for McAffee. Having been in the computer business, I had respected McAffee's reputation but apparently they have recently gone way downhill. Here's to Norton!

    Anonymous 8/31/10 6:18AM

  • DO NO BUY McAfee SAVE YOURSELF A MAJOR HEAD ACHE! URGH! I'm sooo UPSET the download was MESSED up it SCREWED the virus scan up and they had to un-install to re-install and now we cant get it re-installed! WOW McAfee will be hearing from my lawyers at this time I am disspointed with their customer care and speedy fixing time! THEY SUCK! POINT BLANK!

    Anonymous 8/30/10 10:29AM

  • Why do Mcfee charge their cosumers for using their virus removal tool after paying a subscription.

    I've been infected with W95/CIH.remnants virus (this is despite of the my security software is up to dated and I am currently using windows Vista). In addition to my frustration Mcfee internet security cannot remove it.

    I've looked at Mcfee's website and found that they have removal tools but it doesn't make clear if the removal tools are for W95/CIH.remnants. Yet Mcfee want to charge their custumers for using the tool. I think its a big rip off.

    Mcfee was not my first choice, but after a friend recommended it, I wish I have not set eyes on it this product.

    Sandi46 8/15/10 10:27PM

  • Wish I had visited this site before subscribing. After a year of almost trouble-free service, the situation has reversed itself and I'm now one pissed off customer!

    Briefly, 8 service requests in 7 days (most of them in past 3); over 8 hours spent on the phone with tech help (and another 5 or 6 hours - 3 today alone - waiting on-hold for that help; apparent resolutions are replaced by new problems almost immediately. My subscription doesn't expire 'til the end of January 2011, but my patience has! I'm done, and will likely switch to Avast!

    Hard to complete ratings because, while apparently knowledgable, techs haven't been able to provide a durable "fix".

    Jim B 8/4/10 4:52PM

  • I purchased a 3 yr. contract for 2 computer protection with McAfee on the 11-15-'09. ORDER # CS615116675. After the installation of McAfee I started having many problems with my computers. They would not respond as well and it seems they were constantly trying to get a viris. At one point I had to contact McAfee to help correct the problem AND THEY CHARGED ME $89.00 to clean up a mess I had paid them to protect my computers from. This was enough of McAfee....I contacted NORTON and ask them to install their system on my computers to see if....(the probllem was a McAfee problem or my problem) I made the purchase with NORTON on the 7-2-2010 and I can hold a BIBLE in my hand and tell you that all my computer problems went away. NOW this would lead me to believe that McAfee was puting the problems in my computers so that I would call and they could charge me another $89.00 to correct it. I have a 3 yr. contract and I have used their system for 7 months...I would like for them to refund my money.
    George Grantham 1225 tison rd. Hartsville, SC 29550

    MaAfee Customer Service 7/30/10 8:05AM

  • I beg you NEVER to buy a McAfee product again their customer service is hopeless and what's worse you have to pay premium rate phone charges for it! The only way is to hit them where it hurts in their pocket, and search out firms which have good tech support.

    Thunder & Lighshow 7/29/10 4:43PM

  • Don't go to the tech support site! Go to Mcafee Community. The people there seem to know more about how to fix a problem the the company does!!!

    susanherna 6/28/10 11:57AM

  • Mcafee customer support is truly DIRE! You'd think that if you pay a subscription for your anti-virus and security package, you'd get some kind of FREE phone support. But no, Not with Mcafee. You have to pay a POUND per minute! if the problem call lasts 15 minutes, that's 15 pounds thank you kindly. The alternative? enter into a kind of chat room to speak to one of their "customer service" people who basically cuts and pastes standard replies. Utetrly DIRE and i will, of course, be searching for a new anti virus company, one which actually cares for it's customers and doesn't rip them off, just as soon as my subscription is up. I will never, EVER purchase anything from this company again. My advice? AVOID like the plague.

    Not a happy bunny 6/28/10 3:37AM

  • I suppose we just do not get it...

    I have had the old McAfee for 5 years without any problems what so ever!! now the new system comes and I cannot keep install in my printer, or scanner. I cannot control completely what issues I have.. I only get told that I have them, and sometimes McAfee takes care, sometimes they do not.

    All these complaints on the net from experienced users and I have added it up to one thing::::::::

    McAfee does not care, they will continue to see their product to unsuspecting people now..

    I have 3 computers with McAfee, I have to buy another virus protection and why???
    ::::::::: BECAUSE MCAFEE DOES NOT CARE PEOPLE!!!!! ::::::::::

    me007 6/17/10 11:17AM

  • Customer Service: 000000000000000000000000
    McAfee: Please use this posting not for reading material, but for action. You have NO SERVICE! My very first experience with you; it was the PITS. This is a BBB item, but with more detail.
    Employee: NO comprehension or assessment cability of a problem/situation
    Apples/oranges mentality
    I report: NO security protection on screen
    Employee: You are covered until 2012
    I ask: Why ask for $19.99 for a 2 yr contract, which I finally did; still no protection.
    Employee: You already were covered!
    Me: WHY did you interrupt my work/email?
    Me: Why did you not cancel transaction for $19.99. My bank will stop it via "dispute status" as soon as they open June 4 2010.

    Anonymous 6/4/10 1:35AM

  • I installed McAfee on Friday May 21 -after 3 days and countless hours on the phone to people who have trouble with English- now my own computor is useless. McAfee shield says all is well yet I get constant pop ups from other companies advising me of hackers, viruses etc Even while the McAfee logo panel is displayed! These leave icons on the desk top along with pop up porn icons. The -so called- on line 24/7 tech support gets in a loop and is an exercise in frustration. Just as soon as thy go back to work after the long weekend I will be cancelling

    D Brundell 5/22/10 6:58PM

  • What a rip-off!
    I renewed my mcafee subscription over a month ago, yet I am continually reminded with those damn pop-ups that I need to renew. I finally got thru to someone who speaks English as a second language and it was too painful to go over each issue 4-5 times and emerge with no clarification of what I needed. I just want my money back, this company's customer service stinks, BIG TIME!

    eman28 5/17/10 4:22PM

  • My internet security went dead and after a long time on the computer with a tech they want me dto spend sever hundred dollars to fix the problem.
    WHAT A RIP OFF. NO MORE MCAFEE FOR ME!!!

    Robert 5/4/10 10:16AM

  • Since renewing last month, none of my file or printer sharing works even when I turn off the firewall. 2 hours online with tech support via remote link into my PC and they couldn't figure it out. They said it must be my PC. I suggested removing the program from my PC to see if it works again and it did. He said he had to bring this to development team and was escalating my problem to tier 2 and to expect a call the next day. No call the next day. They called at 4:18 the two days later, 4/28/10 with a 585 on the caller ID. I didn't answer it because that caller ID looked a little shady. I promptly received an email that they would try again the next day, which they did at 6:04 p.m. while I was out to dinner. They tried again at 7:28 p.m. at 4/30/10 and I was not by my phone. The last call was 5/1/10 at 7:28 a.m. I was not by my phone. They emailed me that they were dropping the case stating must have fixed it myself. I wrote back stating that I need to call them when I am at home, in front of my PC. He emailed back that he would call back again but could not give me a number to call him. I work from home and gave them availability between 8:00 a.m. and 5 p.m. weekdays and they are purposely calling me outside of those times. I am trying to get a refund but there is no number to call. I found a refund tab on the website but it appeared to be a satisfaction form with no refund option. How do I get my money back from this crumbling company?

    clexell 5/2/10 11:28AM

  • wow. i wish i had read these comments before i renewed my subscription this morning. my status still says my trial sub. is up in 4 days, i renewed for a year.
    no customer support on line and no phone. How do they stay in business?
    i will try to call the number on monday a.m. or will dispute the charge on my credit card.

    Anonymous 5/1/10 10:45AM

  • Bought McAfee. Installed and immediately almost stopped my computer. Customer service is a joke. DO NOT BUY McAFEE.

    Dumb for buying 4/22/10 6:03PM

  • I have also spent too time on hold with McAfee customer service . My problems have not been resolved. It still says not protected . I have to ckick on the fix many times and finally it will say protected ,but I'm concerned about it,and VERY UNHAPPY WITH MCAFEE! I will be changing to other protection site.

    Anonymous 4/20/10 3:45PM

  • I have been a long time user of McAfee at home, Norton at my office. Normally, I've had no problems, till now. On Jan 26, 2010, I renewed a one (1) yr. subscription for $72.38. Got an email acknowledgment for this renewal. Then late last month, I had to discontinue my dial up Internet service through Qwest, change my ISP from AT&T due to bad service, reconnected to Comcast.com. I bought a new Dell computer with McAfee installed, which is expiring 4/23/2010. I thought I would then transfer the balance of my prepurchased McAfee account, aforementioned, which would carry me through to 1/27/2011. Have not been able to get through to McAfee to do this, it also refused to acknowledge my email/password. I have decided to uninstall McAfee and install Norton soon. McAfee isn't worth the trouble or the powder to blow it to hell. W.Leigh, Boulder, CO

    W. Leigh 4/16/10 9:11AM

  • MCafee is trying to put my elderly father offline!
    You think you’ve got problems? McAfee have screwed up my subscriptions so royally that my elderly father – who has just got his first PC – is going to have to give up. I set up his PC then flew 400 miles to deliver it to him. Now I face the prospect of another 800-mile round trip and 2 days off work without pay to uninstall McAfee and put a decent anti-virus product on it! I’ve been fighting this particular battle for 3 weeks with no success. Apparently MCafee think that elderly new users are going to be savvy enough to cope with remote support. Try telling that to an almost-80-year old who has only just learned to switch his PC on! Shame on you MCafee!!!! Toshiba, please note- it’s because it was a trial product on your laptops that I bought McAfee in the first place- why do you bother with them?

    Eddie 4/13/10 2:38PM

  • My laptop came preloaded with McAfee. I registered the product and received protection status e-mails with regularity: always offering me an option to renew. Since I was having no problems with the product I followed one of the links to renew, followed the instructions, thought everything was taken care of. But the e-mails kept saying my subscription was going to expire. I decided to call McAfee to find out the status of my renewal. What a 3-ring circus! No one could find my account, my e-mail address, my credit card number, nothing! They wanted me to e-mail my credit card statement to them - and they're a security company?? I did finally reach one person after hours of talking to people I could hardly understand who gave me the right 800 number to call and told me what options to choose and I have been told my renewal was on record and a day after the expiration of the initial product, the renewal will kick in. I'll believe it when I see it. How could a company fail to have such lousy databases one division can't tell from the other who their customers are? I'll go back to Norton when this subscription expires (hopefully after I get the year I paid for).

    anonymous 4/8/10 1:26PM

  • Terrible Tech support. Could NOT understand any of the Techs I spoke with. No U.S. support. Paid for yearly subscription, started scan...black DOS screens popped-up, could not stop scan. Turned off computer, when booted back up...NO McAfee icons on desktop or tray. Could not log onto internet via Internet Explorer or Firefox. Spoke to Techs for 8 hours...they could not resolve. Finally formatted and rebuilt HD. REALLY PISSED off. Demanded refund...would NOT recommend McAfee to anyone but Barack Obama's staff.

    PissedOff 4/7/10 7:29PM

  • I had McAfee for 3 months, and when I use the quick scqan it work giving me a 100%, after A FEW WEEKS LATER, i did another quick scan and now it only go to 51 % and stop, I call McAfee and they told me it was not my computer, but when the company of McAfee people try to find the problem they said it was my computer window 5 software,I took it to be checked, and nothing is wrong with my computer,this a bad company McAfee.I am going to fiind someone else better.

    patrick verdi 3/30/10 10:03AM

  • What is this. Spent two days trying to find the customer service number. At least put it clearly on your site. Plus I bought a renewal card and I downloaded it. I followed every step and it said I am still not protected. I'm so fed up with this.This is the last time I will use mcafee because I can't reach customer service, it's hard to find the number, I tried everything to download the program and my computer is not protected, and I wasted so much time and money. This is too irritating.

    Anonymous 3/27/10 5:20PM

  • This is daylight robbery i purchased a 3 year subscription 26/02 2010 and im still not protected . Im so fed up with mailing customer services and getting nowhere im now considering legal action. i will deffo not be recomending mcafee to anyone . A very peed off customer

    iainmare 3/15/10 12:33PM

  • Last sat. i bought a upgrade for my computer for $20.00 at wal-mart. I had the same problems with the password not working. The mistake i made was talking to there it support techs. this person had me living in the U.K. not the U.S. He went as far as to delete the old program and tells me he needs someone eles to look at the problems i was having. I just want my money back. I will not buy your anti-virus any more.

    tomroloff35@aol.com 3/13/10 8:08AM

  • Today I bought McAfee Internet Security 2010 at Sam's Club for $48.74 + tax. I have spent hours in an attempt to renew, when I tried to download they refuse my password, I can't reach anyone on line, when I try to send a message my password is refused, yet I can receive pop ups offering more of thier products. NO thanks. I want my money back. This is a BAD company run away fast and warn others. Doris, Colorado

    Doris 3/9/10 9:09PM

  • I am very frustrated because I renewed my McAfee and it is still not working. They took my money and I am still not protected. I called technical support at 1:30pm and I was told I would receive an email that would walk me through the download process...it is 7:30pm I have yet to receive the email...Wow...I am very, very pissed off!!!!!!!!!!!!!

    frustrated customer 3/9/10 8:34PM

  • I attempted to purchase and install the mcafee security system to my computer but it will not take the pass word I have created... I sent a message to get my password and I still have not heard from them... This service took my payment immediately, but will not refund, or fix the problem... I will continue to report this issue and I expect a full refund since I cannot receive any help or information from you... Sincerely Iris Jones

    Iajones55 3/4/10 8:46AM

  • I agree with the bad rap. I have been with aol for years. All of a sudden my subscription to McAfee has expired and I can't get through to anyone to clarifty and get renewed. I'm surprised that such a big name in security would have such poor service.

    RitaPittenger 3/1/10 6:00PM

  • Perhaps I am being a bit cyncical, but it does seem suspiciously convenient that the "Customer Service" link on http://service.mcafee.com appears to be broken! Especially when this is the only means by which you can apparently cancel your Auto Renewal of subscriptions!

    Luckily, I did manage to find a workaround by clicking the "Virus Removal" link (which seems to work fine) and then editing the "=VR" part of the URL to read "=CS". Then I just reloaded the page with the edited URL and it worked fine.

    Though it would be much better if they just got the proper link to work!

    dan0765 2/21/10 10:58AM

  • I absolutely DETEST McAfee! Could receive NO customer support and even just trying to get to the support site resulted in time out/page could not be found. The program ran scans at every startup even though I configured it to not do so (no thanks to their "service" people!)!

    Kelly31 2/19/10 7:58PM

  • Mcafee crashed my parents computer. Same as some of these... upgrade time... indian mcafee rep walked mom through it... system will not even boot in safe mode now. To sum it up, Mcafee has basically told them tough crap, deal.

    Mcafee sucks.

    McafeeSucks 2/18/10 9:02AM

  • McAFEE Technicians are absolutely use less,So are their advisors It has taken me over a week to get my security back although I had renewed it well in advance.Even when they reluctantly let me speak to someone who was supposed to talk me through moves to Ist "uninstall and the reinstall " that was a nightmare .He completely messed up all my windows lost all the new passwords he kept emailing to me as my valid address and password kept being rejected.
    My screen kept fillig with McAfee adverts yet the silly technicians kept asking me to type in this and that on top of them.
    Put on to another technician who put me through all the same silly moves again and finally, at 3 a.m. in the morning said my P.C. was faulty or I was not following his instructions properly He would phone me next day with new instructions. He did not phone Time McAfee employed English speaking Technicians who knew what they are talking about WHAT A WASTE OF FOUR DAYS AND HALF OF ONE NIGHT. i AM EXHAUSTED AND VERY ANGRY.

    ACER 2/8/10 8:29AM

  • What a nightmare!!! very poor customer service-spent over 50minutes trying to resolve a problem.Ipurchased 15 month security with my laptop from Dell,but this expred after 1 month!! I have contacted Mcafee and was transferred and put on hold over 7 times! then told to contact Dell who reffered me back to Mcafee.....
    they then sad they needed proof of purchase from Dell and was told to phonr them so they
    could fax the invoice
    details to them...When I rung Dell
    they do not have this facility!so had to phone Mcafee agin!!! who are
    incompetent and lack of basic knowledge led to my having to wait on hold 6 different occassons costing upteen amount in calls and getting no where!! 50 minues later the problem was not resolved absolutely useless customer team..still hve no secutiry yet I have paid for it!!

    ArggHHHHHHH!!!!!! 2/4/10 12:32PM

  • Offensive "customer service". McAfee crashed my computer when I downloaded the free upgrade that comes with Comcast.

    First one had me remove program then hung up on me when i asked to speak to supervisor. Second one told me I was responsible because I removed the program that first one told me to do and hung up on me when I asked for a supervisor.

    Third one kept grilling me about how I could PROVE it was McAfee that crashed it. His supervisor started conversation by yelling at me. Fifth one fixed it for a few hours. Sixth one kept flipping through a book trying to figure out what to do. Her supervisor came on and asked to call me back in 30 minutes and never did.

    Spoke to 7 techs for 5 hours, not counting hour pluslong holds after they hung up on me twice when I asked to speak to supervisor. Nasty and extremely difficult to understand. And all insisting it wasn't McAfee's fault my computer crashed IMMEDIATELY after putting their upgrade on!

    I hope everyone tweets their horrid experience with this horrible company. I never would have Mc
    afee if I had a clue they were this bad.

    mcafeestinks 1/17/10 6:45PM

  • WORSE SERVICE I HAVE EVER HAD AND DIDN'T RESOLVE MY INQUIREY WHEN I ASKED TO SPEAK TO MANAGER CUST SERV REP DISCONECTED ME.

    KATH 10/21/09 3:23AM

  • I've had McAfee for a year. Couldn't really tell how well of a job it was doing. Yesterday, my computer was completely spammed so I needed to purchse $200 worth of other internet security. When this new security began scanning my computer it found 71 VIRUSES. That is ridiculous!!! Now my new security cannot be fully installed until McAfee is uninstalled. Called before and they said they were e mailing me. e mail is instant and I have not yet recieved any. I've now called back and been on hold for 10 minutes and doesn't seem to be getting anywhere. I NEED INTERNET I NEED TO UNINSTALL MCAFEE!!

    Anonymous 9/29/09 5:11PM

  • i purchased total protection 2009 and ive been calling mcafee for 3 days with no response put on hold for hours and never getting any help , this is terrible !! im hold right now and cant get tech support im about to return this product time is money nd i feel cheated out of both time and money =/ i like mcafee but the custumer service is terrible

    larock 9/18/09 7:35AM

  • I will now go back to my internet supplier and have them reset my 'thingies'. This company has overrun my computer. I bought this computer from Office Depot and I am constantly fighting and erasing the 'free' software. McAfee - STOP TAKING OVER MY COMPUTER - this is not what I paid for. I can no longer afford another computer, but I do have time to constantly badger your answering service. I also have time to contact the BBB. This is the only way I can get on line....I agree....what have I accepted??? The devil is in the pudding.

    Anonymous 8/11/09 9:53PM

  • My computer had a virus and so I purchased a virus removal service from Mcfee, was on hold for 60 additional minute before I was connected and then they could not fix the problem because the virus had disabled the internet piece. That was explained at the beginning so the service should not have been sold. I wasted over 1 1/2 hours of my time. I have had issues since purchase of the virus protection. No support! Very frustrating!

    disappointed in MN 8/10/09 1:22PM

  • the absolute worse if you looking to buy anti-virus software go elsewhere!! these guys are a complete joke with thier three ring circus of transfers and (please pay more) its amazing thier aloud to do business like this!

    Anonymous 8/10/09 12:19PM

  • your tech support sucks. they keep on transferring customers to other tech support.
    support for Mcafee is terrible..

    fu*k mcafee 6/28/09 6:05AM

  • I called McAfee today. The tech support is too bad!!! I even can't find a real tech support

    HATE 6/19/09 12:34PM

  • I can not believe that McAfee has such a terrible customer service. Infact their customer service does not even exist. I have tried for days to write an email to them without any luck. The emails will either not go out because of some error that they have found or they transfer me to another site. I bought new McAfee software for 2009 and installed it on 6/5/09. They did not recognize my installation and therefor keep sending me messages that my software will expire 6/24/09. There is nothing I can do so I guess I will have to buy another companies antivirus software. I am totally done with McAfee. Don't buy it, don't install it..bad!

    Concerned Customer 6/9/09 4:55PM

  • Horrible Customer Service - hard to understand, and then require additional $ to get the product to work that I already paid for. I refuse to pay, so my protection is not enabled. I will not renew - BAD! Stay Away!

    Anonymous 5/29/09 8:57AM

  • mcafree's customer service is the ABSOLUTE WORST. i have been trying to get help with the removal of adware/virus for over a week now. it's funny how when it's time for renewal, reps are available every time i log on and now i have to go thru a labyrinth in the hopes of receiving support ... just to be told that you now have to pay extra to speak with someone for technical help. STAY AWAY!!

    over mcafee 4/28/09 5:29PM

  • I should have known better than to to purchase a product again. I had the same lack of service last year. In short - poor service - if any. It took me weeks and much frustration to have my product downloaded. Once bitten, I should have been a smarter consumer.

    Sam-I-Am 4/8/09 12:57PM

  • I agree with those users who suggest there is no service after a McAfee product has been purchased. I tried accessing the various support options to no avail. I am now on the phone and have been for 15 minutes. Musak is blaring and I'm in some kind of message loop that is very irritating.

    Joyce 3/31/09 5:43PM

  • I renewed but my pc still tells me I am not protected. I have sent a few (3) e-mails to Mcafee about this but no response. Don't know what to do. Can someone please contact me?

    Anonymous 3/31/09 2:20PM

  • What technical support?????????

    Anonymous 3/31/09 6:15AM

  • absolute rubbish customer service non exsistant, alright selling but absolutly rubbish when it comes to helping customers with problems incurred by your products, and by the look of your other customers comments you appear to have a major problem, i will certainly bear this in mind when buying next time

    Anonymous 3/31/09 6:13AM

  • I called Mcafee because I installed the software but I still get a message that I do not have Mcafee service. Now I believe that I have a virus. I was told by a representative that she would email me information to help solve my problem. This was several days ago. Still no email. I am disappointed that they do not have 24 hour customer service.

    smileymom123 2/28/09 8:15PM

  • I am trying to contact someone from Customer Support service as they charged and unwanted and NOT REQUESTED renewal. This is unbelievable!!!
    Help!!!
    I don't WANT ANY RENEWAL!!! I DO NOT ACCEPT THIS CHARGE.

    Anonymous 2/24/09 2:24PM

  • IN THIS DAY AND AGE WHY. I HAD NO PROBLEM IN PAYING AND DOWNLOADING BUT CANNOT GET TO THE SITE AFTER THAT. IT IS VERY FRUSTRATING TO SAY THE LEAST. I HAVE BEEN DEALING WITH NORTON AND NOW McAFEE SINCE 6 P.M. AND IT IS NOW JUST PAST 11 P.M.

    Anonymous 1/8/09 9:09PM

  • I followed your recommendations to try to speak to a live person by pressing the # sign repeatedly, but it did not work.

    I have Verizon with MSN Premium. Either Verizon or McAfee made a change to a system, and now I cannot received the updates to the McAfee Security Center. McAfee is not accepting the email addresses or passwords. It is inconceivable to me that the company does not have me in the system particularly since they have been sending me updates over the years. Further, if the company has been accepting a payment for providing this service, they should know who their customers are.

    Jerry 8/20/08 8:01AM

  • Submit your comment >>
  • Last year, a McAfee salesman tried to sell me a multi-year subscription. It took me 45 minutes on the phone with him to convince him I only wanted one year. I almost hung up, but he finally "gave in" and "LET" me buy one year. Four months ago, the computer got a virus. I took it to a tech who scrubbed the computer and put FREE virus protection on it-NO MORE PROBLEMS! Today, my bank statement showed a $59.99 charge from McAfee. I called the number listed here and they said my money will be refunded in 5 days and gave me a confirmation number. Thank you to whoever supplied this information. It was a big help. Hope to see my money soon!

    K 7/3/09 11:03AM



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