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Metro PCS Customer Service

User Reviews, Ratings and Comments

Metro PCS customer service is ranked #399 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.93 out of a possible 200 based upon 371 ratings. This score rates Metro PCS customer service and customer support as Terrible.

NEGATIVE Comments

349 Negative Comments out of 371 Total Comments is 94.07%.

POSITIVE Comments

22 Positive Comments out of 371 Total Comments is 5.93%.

Issue Resolution

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Product Knowledge

Terrible Overall Customer Service Rating
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  • I was Metro PCS customer for many years,. Every year it is gettiong worst and worst to speak to a customer service in paerson. No matter they provided us to call 611 they used it to block us from reaching live person. First they forced you to read their advertizement or what ever juncjk they hacve on the screen. Then it comes to another page with lungering wait and then no where to go. It is very unususal in AZmerica to see such abusive service. what can Americans do to stop such abuse? All use auto answering machin to response- but Metro's is very hard to go throgh the process to reach person- It is frastrating. How can we reach live this "Monrach" called METRO PCS? Please help! I am trying to inform Metro PCs to block this number that I am getting from Verizone wireless company- unfortunatelly Metro is only talking about bill- that is all they pknow communicating with its consumer. Metro will fail if other compaby provide no contract policy. That is theonly way why Metro us existing- uther than that itcould have been out of markate the way hard to contact live person..

    Anonymous 5/14/12 2:40PM
  • Well this is my second time contacting metropcs. truthfully I didn't get a response before so I really don't expect one now. I recently purchased my phone (March 2012) and the following month a case with the attachments for it. Three weeks went by and the clip separated from the case on the top rivet. I took it along with the receipt to the Daytona Beach store on Nova road and was promptly told that I must have man handled it, and that it was solely left up to interpretation of the manager who was very inconsiderate and said there was nothing he would do to replace it, by the way the managers name is keith timinski (small letters for such a small mind).

    les slocum 5/11/12 6:41PM
  • MetroPCS sucks terrible, horrible customer service.

    For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

    Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

    Pass the link along

    mrmaserati 5/11/12 4:47AM
  • I have had issues paying my bill 3 months in a row. I use the "e wallet" option which is supposedly easy and fast. Well it was for the first few months. Now it seems like everytime I go to pay my bill the freakin system is having "technical difficulties" then your battling the automated crap. I used to be able to confuse the automated woman and somehow I would get connected but shes gotten smarter. By using this site I found a number that will put *611 and 1-888-8metro8 out of business. The magical number is 1-800-901-6266. This is the "special operations" line. I dialed the number pressed 1 for english and BAM!!! a live and very friendly woman answered. Once I explained to her the horror I had gone through she told me to look no further. She said technical issues are the normal calls she gets but you can call anytime and for almost anything and they can take care of it. She was even able to wave the phone payment fee!!! I told her she was awesome and I would spread the word. She also told me on some phones if you select the option for activate a phone and you give her some crazy type of phone to activate she will forward you to a live person as well! Well I hope this helps the next person that feels like burning down metro pcs over the online bill paying system!!!

    ashleyflorida21 5/10/12 11:32AM
  • I HATE METROPCS. WORST CUSTOMER SERVICE EVER. I JUST bought the lg connect 4g ending at $325.16!! It has on their site a free 2 day shipping PROMISING that they ship it out that day if you pay for it before 3pm. They changed it on the confirmation payment page to 2pm. Nonetheless, I bought it early morning Wed 3/2/12 and they didn't ship it until Thursday NIGHT. BULLSHT. What makes it worse, I tracked it after my shipment email and it will not get to me until 1 week so don't believe them; I wish I could sue them for false advertising.

    I called the number they give for email support its *611 going to people who can't do anything and barely speak english enough to understand. They gave me a web support number who was worse; everyone was trained to avoid the issue and pass you along. I found the "corporate number" on google 2142652550 and if you select you are a metropcs customer, they beep you over to metro connect which promps you on the phone to 1. pay your bill or 2. get the amount you owe. THEY DO NOT CARE ABOUT THERE CUSTOMERS; I am still being bounced around no matter how many RUDEEEE customer service reps I speak to; there is a chain and no direct number to ANYONE corporate or otherwise that can make a difference. THEY MUST PAY FOR THIS. One day I pray they have utter destruction in Jesus name.

    So don't believe them at all! NOT TWO DAY SHIPPING LIKE THEY SAY, SOME LAWYER SUE THEM BEFORE ITS TOO LATE. They hate theire customers and are money hungry.

    Angry Moneybags 5/7/12 10:59AM
  • cOMPANY SERVICE SUCKS. I have been sharing this serivce with another METRO PCS and they transferred over to Verizon. I noticed this for the past 5 five months. Nothing has been done, and I continually repeat myself to the cust service ppl. They say they fix tghe problem you couldn't have, cause it still exists. I am seriously thinking about seeking legal recourse. Please restore my service that I have paid for and you suspend my serivce. Who does that? Oh I know.
    METRO PCS

    YOUR COMPANY IS A JOKE.

    sHARON 9893324664

    Anonymous 5/4/12 12:18PM
  • yes hi , i dont remember puttin a high security passcode on my account an i asked metro if they can help me with it an they said they couldnt . even when i took it into the store they said they cant help me an im like what ??? i dont remember putting a high security passcode on my account so now i cant access my account without that information and its just pissin me off metro has been poor service to me an very rude an nasty customer service an employees SMH !!

    Giggles 5/2/12 5:31PM
  • do you really really REALLY NOT want to talk to your customers so badly that you make it so incredibly difficult to get in and talk to a live human being that you built this website and consider all customers robots no matter what the issue.??? are you THAT arrigant that you cant simply talk to people any more.???

    I keep telling my wife that you are a part of AT and T cause thats the way they have been for years.

    Anonymous 5/1/12 6:47AM
  • it is good to listen to people commment, because i was trying to pay my bill but metro services was down it took me 3 days to solve this problem i called i could not get any help metro disconected my phone not until i read someone comment and find out they only talk to new customer so when u have problem dial *288 and press option 5. by the way i want to thanks that person 4r the good tip.
    PS.

    ro 4/30/12 9:04PM
  • I had my phone disconnected for one whole day. I payed it the next day and i cannot send text to anyone except metro users. I've called metro customer service 4 times to resolve this issue. They hung up on me everytime and my text still isnt working. Very rude people !! That know nothing!!

    Anonymous 4/30/12 12:11PM
  • customer service horrible...i was chatting to zalma...terminated session in between commenting no response while i was on the line...fooling around people

    no 4/30/12 7:28AM
  • MetroPCS sucks horrible customer service. For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

    Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

    Pass the link along

    mrmaserati 4/28/12 5:16AM
  • The company must insist on hiring "ONLY" the most rude and unprofessional people they can find. I should have left when I first entered the door of a Metro PCS store. I was treated rude and overcharged for the phone I purchased. When the phone started to malfunction I took it to one of the few store they have that offer service.The employee there was very kind and helpful telling me the phone had been defective when it was sold to me and that I had been overcharged for the phone. They replaced the defective phone because it was still under warranty. Approximately 1 month after the phone was replaced that phone quit working. I went back to the same store and was treated very very rude. The so called manager there refused to do anything about the phone and ask myself and my son to leave. I will report this business to the BBB and will take this scam of a phone service to local news stations to expose the treatment and poor service to customers. I'm stuck with $100 dollar phone that will not work.

    Senior Lady 4/25/12 9:40AM
  • had an agent helping me the with the poor service in Richmond district of San Francisco lost the call. Called back a very rude man who must have had a very bad day did not even want to listen. Called back and now have to go to the store. Seems I have had the phone 7 months and these guys can not even find my name on the account but where I pay every month verify it on their computer with no problem. Just a waste of time since I should have gone to the store to begin with. AT&T here I come.

    sf john 4/23/12 6:27PM
  • WORSE CUSTOMER SERVICE EVER, YOU CANNOT CALL THEM...VERY POOR CUSTOMER SERVICE..THEY SHUT OFF MY PHONE AFTER I TEXTED THEM & STATED THAT I WAS IN THE HOSPITAL..DUE TO I CANNOT CALL THEM AS THEY DO NOT HAVE A COMPAY PHONE AT THEIR BUSINESS...CAN YOU BELIEVE THIS COMPANY...NO CLEAN CUSTOMER SERVICE AT ALL.......THEY COULD CARE LESS....

    I am a customer with Metro PCS & have been in the hospital & I do not have any family to go & pay my bill.

    Justice 4/22/12 3:03PM
  • This service is by the far the WORST I have ever had!! I will be switching to a more reliable/reputable service next month. My new phone from Metro PCS doesn't let me hang up!!! I keep pressing the end and menu button, but the screen remains black. I can't open pictures that are sent to me. I have not been able to use my internet unless I am on WIFI!!!!! Piece of crap! Let's not mention that I only have 1 bar in the middle of Dallas!! I am centrally located and have 0-1 bar of service 99% of the time! And let's not forget to mention how incompetent the customer service is! The guy was not able to help me and sounded like a frickin machine by repeating his question after I answered it. I guess my answer did not help him figure out what was wrong so he kept repeating the same question over and over-literally!!! I had to raise my voice and tell him I had no idea what else he wanted me to say and that I needed assistance. Please DO NOT buy from Metro PCS. You will regret it.

    screw metropcs 4/20/12 10:46AM
  • the service rep did not solve my problem. she did not understand what I was talking about. not helpful at all. told me to go to the store for help

    will battle 4/16/12 2:22PM
  • This company is the worst ever i have their newest phone and the best plan they offer and I can't send or get pictures. Customer support sucks no one fixed my issue metro is the worst company ever.

    Michael Luciano 4/12/12 9:00PM
  • My story is the same as everyone's. Finding a customer support specialist is next to impossible. To avoid their IVR the code is #43 BTW but who knows how long that will work. It only took 2 hrs to PAY MY BILL. This company reeks and I am thinking its time to pay more and go to a company that invests in its customer care.

    Anonymous 4/12/12 4:20PM
  • You have to call the 888 number to talk to anyone. It took me calling ten times to realize that they only talk to new customers,so pretend you are one. They you will get ahold of someone.Also dialing *228, and pressing option 5 will make ur phone run better.

    Koolraul 4/11/12 1:17PM
  • I purchased an optimus phone from a corporate store almost a year ago. I have learned to deal with the dropped calls every time I am down the street from my home.( I live in Grand Rapids MI. So it is not a rural area.)The fact that the salesman LIED regarding service and pricing. (Saying they had a 3G network when infact they did not, told me I could set up auto pay (HOWEVER, upon setting that up, I found out I would have to go almost a month with no phone in order for them to make my bill due date when I need it to be) Same issues with the online pay. Always seems to be experiencing technical difficulty, I have to pay the extra $3.00 if I pay by phone or at a store. This is downright ridiculous. My phone was stolen from my car tonite and I immediatly reported as such. I have to continue to pay the bill, pay a deposit for another one, thank goodness for the "insurance" : IF my claim is accepted...I paid for the backup which did NOT save my contacts! I left boost for this!!!! Worst customer service both on the phone and in person. Also, does ANYONE in the company speak ENGLISH without a thick foreign accent so I can UNDERSTAND WHAT THEY ARE SAYING? I know by the repeat of information they do not understand me! FED UP! Convieniently enough they will not let me port my phone number back to boost! I am so irritated! Not so much about the phone being stolen but more that the services I have been paying for have not worked! They are scammers! Save yourself and leave! I am!

    karasharp0606 4/10/12 6:47PM
  • My phone was stolen from my workplace on 3/22/12 and called MetroPCS to report is stolen within a 1/2 hour of it being missing. The woman on the other end of the phone told me that "...I would be responsible for all charges on the phone, and the line would be suspended. You have 30 days to replace the equipment or the line/service will be cancelled..." Realizing that I would be paying for nothing, I borrowed money from 2 people (I just started a job, and have not been paid yet) to be able to get a new phone as soon as possible. I went to an authorized Metro PCS location on 4/01/12 with my comadre (who loaned me some money) to buy a new phone. The store employee told me that my account was cancelled. ???? When he reviewed my account further, he told me that the person who stole my phone, cancelled my account, so they could turn on their ill-gotten handset with their own account. How could this happen??!! Once I called to report it stolen (and I have to give my security code every time I speak to someone) HOW can that person do ANYTHING on my account?! Since my account is closed, I have to wait for a verification or something and the store employee told me that department is not open on Sundays to "...come back tomorrow...". So we left. On 4/2/2012 I went back (around 2:45pm to be SURE there would be no scheduling issues with this 'other department'). The store employee told me that if I wanted my old phone number back, I it would take 1 business day for the 'other department' to do what they do, and I could probably get my number back, AND THEN buy a new phone. Upon calling on 4/03/12, I was told that the 'other department' had not "responded yet, and if I came in after 1pm I would be able to have an answer for you..." The schedule of my new job is 3pm-12n so I only have the mornings free. So now with $$ in pocket, handset chosen - for the 4th day, I will wait to not have a cell phone. If I could afford more, I maybe I would switch, but I am owed a discount from 3/23 - 04/09 (the date of my next scheduled payment) and I WANT IT! ESPECIALLY AFTER ALL I AM GOING THROUGH!!
    I CAN'T BELIEVE THIS!!! HOW IS IT THAT A THIEF WHO STEALS A PHONE IS ABLE TO GET SERVICE & TALK ON THE PHONE, BUT THE PERSON WHO ORIGINALLY HAS THE SERVICE HAS TO WAIT, INVESTIGATE, FIGHT, FIGHT FOR A REFUND, ETC... BEFORE THEY CAN EVEN PURCHASE A HANDSET (then talk on the phone)THIS IS NOT FAIR!! If something is reported stolen, HOW can anything else go on without an alert to the original reported of the stolen property being notified.
    MetroPCS is great for its low price, but if you do ANYTHING ELSE other than call & pay your bill - you WILL have problems.

    Anonymous 4/3/12 9:59PM
  • I have 2 metro phones for over a yr, i pay my bill on time with no problems. Well this month metro decided that they're going to take my money and not give any service. I call customer service to resolve the issue, and no one seems to know what the heck is going on, but can only tell me i pay my bill on time. I ask for my account # and i was disconnected. I had to call my bank to dispute the charges. Never again will i go to metro, i would rather pay a little more for better service.

    Cam32 4/3/12 4:31PM
  • Month after month: zero customer service, issues with bill pay on their web site, rudest clerks in the stores, worst cell service, navigator works 20% of the time, it goes on and on. Its not worth it. They should be boycotted by everyone.

    peeowed 4/2/12 7:31PM
  • I joined metro Pcs last year with knowledge that I will be able to make long distant calls to Trinidad and Tobago at a reasonable rate. I was doing just that until April 1, 2012. I was told that the service to the twin island was discontinue due to financial dispute between Metro Pcs and the islands. I understand that but, does it mean that I should not be abe to call love ones using the star 123 method? I can see you cutting the land line agreement, but not the star 123. There is no other way to call a love one in Trinidad using the metro pcs phone system other than a calling card that is sold in most stores. If this remains so, I will have no choice but to take my business elsewhere!!!!!!!!!!

    Disatisfied Customer 4/2/12 6:38PM
  • There simply is no customer service, we have had nothing but problems since day 1, we tried to return the phones within 30 days, but were told we couldn't since we had imported 1 number to the 4 phones. Ultimately we exchanged the phones numerous times due to bad "Mims" numbers; and non-working phones. This was done at the corporate store, which is a distance away. If I get in touch with a human, they send me to Corporate. At this juncture we still have non-working phones. If I could figure out how to transfer the phones to another company, I would

    Jimok1967 4/1/12 8:41AM
  • Sandypen, I am in the same situation as you, no long distance to Trinidad. Customer service said it would work in 24 hours but it still is not. Not even a text from Metro and i just paid my bill.

    livinginflorida 4/1/12 4:08AM
  • this is my ref.# IZIYY3752923469265 I feel so annoyed and dissapointed the way you deal to your costumer,I want a replacement on my phone you said the delivery will be on march 29 or 30th but until now it's nothing. You said the UPS will deliver my phone, i even gone to UPS office to pick up my phone but you gave me an incomplete address, i even lost in searching the place. When I call, you said Im going to wait for at least 1 more week...gosh imagine i don't have a phone for how many days and my line is cut even i am fully paid in advance w/o any replacement at all, to use in case of emergency, I feel so disgusted, terribly annoyed. How can you earn more client if your service is too bad...

    letty 3/31/12 10:04AM
  • Since 2010 I have had wireless service with MetroPCS. I purchased their service for the sole purpose of making calls to Trinidad & Tobago. Yesterday I attempted to use my cell phone to call Trinidad and reached a recorded message stating I must purchase a MertoPCS calling card to call the number I was attempting to reach. MetroPCS never notified me that they were stopping my international calling capability to Trinidad, so I am paying an addition $10 for their international plan and must now purchase a calling card as well. NO!!! MetroPcs have to go. I am looking for a new provider IMMEDIATELT.

    Sandpen 3/30/12 8:19AM
  • WARNING: They send you daily spam messages in an attempt to upsell. There is NO WAY to opt-out of daily spam.

    WARNING: Their coverage map is a LIE. Whatever level of service is says you will get ... subtract two levels. Will say 4G, but the best you will get is 1-bar 2G.

    Crapy company, crappy service, crappy business ethics. STAY AWAY!!!!!!

    WarningToAll 3/30/12 7:28AM
  • I CALLED METRO PCS BECAUSE I CUDNT DOWN LOAD AN APP THAT I ALREADY HAD AND IT BEJEWELED GAME I HAD MORE THAN ENOUGH MONEY TO DO IT BUT IT KEPT ON READING MIN BALANCE NOT MET....THEY KEPT PASSING THE BUCK THEY FINANLY SENT ME TO CORPORATE..THEY COULDNT EVEN HELP ME THERE I PURCHASE THE PHONE FROM THE CORPORATE AND NOW I CANT DOWN OR UPLOAD ANYTHING AND I STILL HAVE MONEY TO B ABLE TO PURCHASE..IT SUCKS..THEY PROMISE TO CALL ME AND THEY NEVER DID.

    connie 3/26/12 10:21PM
  • Wow!!! What T E R R I B l E customer service! I called the Metro PCS Bayside Lakes store in Palm Bay, FL 32909 on Thurs, March 22, 2012 with a question relating to what I can do about my usb port on my laptop not recognizing the usb wire which came with the phone. And, the gentleman's response was "I don't know. We are not a computer store." Then, I went to one of their so called corporate stores at 2447 N. Wickham Rd., Melbourne, FL 32935. And, as soon as I walked in to the store an african-american armed security guard yelled at me to sign in and sit down. Then when I was called to come up to the desk a very rude and dry hispanic woman (I am hispanic myself!) Tells me that she is going to look at my phone, and then she proceeds to tell me to sit down twice. I simply ignored her instruction. Me - the customer!!! I felt as though as I had walked in to some kind of police department or a government office to get food stamps or some other type of public assistance. I PROMISE - I WILL NEVER STEP IN THAT STORE AGAIN!!! FURTHER, I AM GOING TO TELL EVERYONE I KNOW ABOUT MY TERRIBLE EXPERIENCE!!! No one that I've interacted with at Metro seems to have common sense or common manners.

    DISAPPOINTED 3/22/12 12:08PM
  • I purchased a New phone on March 12,2012,a couple days after i had a problem with the phone.I called customer service to ask for HELP.The guy didnt know anything,so i said what i,m i to do,he said i dont know i said give me someone thats does.He wouldnt even get me help.Their customer service sucks and i,ve been with them four yrs.Their terrible.I will be looking else were real soon,they have no MANNERS at all..

    NONE. 3/21/12 4:40PM
  • The contact information given for customer service GOES NO WHERE AND RUNS YOU IN CIRCLES. I have had an account with this company for the past four years and I am just about fed up. There is absolutely NO SUPPORT if you are experiencing a problem. Other companies do have an upgrade policy but for the life of me I cannot seem to find out anything related to customer service from this company.

    rusty 3/19/12 12:05PM
  • I thought of becoming a new client and when I called 888-863-8768 and elected "New Client", it just took me in a circle back for me to elect what I wanted. I tried this three times and gave up, never got to speak to anyone. I decided to google this comment area and glad I did. I will keep AT&T for a few dollars more.

    Liz of Florida

    Liz of Florida 3/19/12 8:07AM
  • I purchased my phone in September 2011. I have had so many dropped calls, slow connection to internet, Facebook and with calls. I went to a store to find out about the year warranty. The girl only talked about did I buy a insurance on the phone. Then I said when did I purchase the phone she said March. I again ask about warranty on the phone then she replied. Metro only covers things like speaker but if there's a red dot under the battery that means water damage. Then she states I have that. Number 1 my phone has never been in any water. Number2 I went home found my receipt my phone was purchased September 2011. Terrible Customer Service and Information!

    no 3/18/12 2:25AM
  • One of the worst companies I have ever had to deal with! I bought a brand new phone from a Metro store and not even a week later it doesn't work properly so I take it back to the same store and I'm told I have to go out of MY way to go to the corporate office to replace it! I don't even get my phone right then & there I'm told they have to order one for me because I now have to get a refurbished phone even though I paid for a brand new one and the brand new one stopped working. All their phones are probably refurbished!!! the main thing that pissed me off with Metro to get me to write a comment about it is that I purchased a phone in December and sent in a mail in rebate same day I bought the phone and I just received my rebate today which took 3months! It's a pre-paid visa card but when I tried using it the transaction did not go through and when I got home to call Metro to check why it didn't go through I was told it did charge but did not clear and now I would have to wait another 30days for the credit to show back on my card! Unbelievable!!! I asked to be transferred to a supervisor as I felt this was unacceptable and I was put on hold for 45min before I decided my time with Metro PCS (piece of garbage)was not worth it and I don't even want the $30.00 just to not have to deal with them ever again. I HATE METROPCS COSTUMER SERVICE, it's no service what soever! I would not recommend to anyone! I would rather pay more money for better service! like they say, you get what you pay for! cheap prices means cheap service!

    Unsatisfied Customer 3/16/12 8:41PM
  • Customer service link goes nowhere. The tip to press # thruout automated messages only gets you hung up on.
    So far the only the has worked is the outside PhoneClaim.com link.
    I need to talk to someone and it isn't about one of the FAQ's.... I am frustrated.

    melsellshouses@gmail.com 3/16/12 9:50AM
  • 4 hour or more wasted try to talk to a (real) peprson about Metro phone. Millions spent on advertisments but no money for Real custopmer service person just endless repeat of menu options. Local stores claim they are Only franchise holders to sell phones and collect money. They hand out toll free numbers knowing no one answers.Called corprate number in Dallas Texas and got to leave message on customer service recording. No Return call.got to be better service with another carrier. Afrter 4 years with Metro not a Happy Camper.

    Anonymous 3/14/12 3:05PM
  • Metro Sucks!!! I called to change my number because I moved to another state and they changed my number but then told me I had to drive to Texas before my phone could work. I live in Kansas! Then I canceled the phone because now it was non working and they refused to issue a refund for my bill I just paid the day before! Now when I call to speak to someone about this refund I can't get a live person

    Talexander2005 3/14/12 9:08AM
  • i followed every direction and still cant pay my bill by phone or get a live person..Very frustrating.Im thinking of cancelling. When i go to the store to pay by debit they charge a five dollar fee!!!

    penny 3/13/12 11:12AM
  • I am having problems sending text messages.So I call 3 times to metro customer service and none of them could help me. They supposedly reset my phone to factory settings but insisted I download the app Metrobackup so that I wouldnt lose my contacts.Followed their instructions, right before I'm finished downloading our call gets disconnected.Turns out, I paid to get metroback up and my contacts were not saved. I lost them all!!!going to go to store and possibly downgrade from a smart phone. they suck. aside from this, my android turns off periodically by itself and the web is awful.the page is either not avail or gets stuck often.Too bad I cant afford a new phone right now otherwise would go with another company.Technical support is a joke.

    Anonymous 3/12/12 10:31PM
  • I have metro pcs and I am out of the state of california. I thought I had the roming service, but I guess I don't. At this time I have no service so would like to sign up for the roming. y phone # 650 814-2994.

    Anonymous 3/10/12 8:45PM
  • I purchased 2 phones with $30 rebates on 11/18 for my daughter and mother. It was shipped out the 21st and I received it the 24th. I called to activate and the rep said it would be better to wait until my bill was due on the 3rd so I wouldn't have to pay twice. So I did as she said. I submitted the paperwork for the rebates. Last week, I check the status. Denied. I chat online with CSR and she says the phones weren't activated with the dates of the promotion, which ended 11/23/11. I didn't even receive the phone until the 24th so even I wanted to activate them before the 24th, I couldn't. So I guess there are 2 dates you have to comply with to get the rebate-the purchase date AND the activation date. Buyer beware. It'll be EBAY next time for me.

    Anonymous 3/10/12 6:34AM
  • I'm shocked by all the joy and satisfaction here, and feel really left out.

    I don't know that I've encountered a more cynical corporation than Metro. All the phone numbers lead to circles, the web page won't let you pay. And IT IS IMPOSSIBLE TO FIND A HUMAN BEING ANYWHERE.

    On weekends they close the offices, but they don't tell you that. Instead, you stay on an endless voice loop that keeps you waiting: our customer service representatives are helping other customers.

    Honestly, as soon as I can I'm leaving these cynical and greedy people.

    Michael Harrawood 3/9/12 6:53AM
  • Customer service is lousy-
    Can never get anyone w/o an foreign accent, hardly can understand them, never again.

    Anonymous 3/8/12 10:37AM
  • I wish i wouldve read these reviews before i signe dup with MetroPCS. Their customer service is CLUELESS. I have spoken to 5.. yes FIVE people today and NOT one of them helped me. They kept asking me the same questions over and over.. and I do speak perfect English. I had to hang up on 2 of them because they couldnt understand the difference between my PIN code and the Verification code that was sent to my phone.. that BTW.. when i entered it.. I received a message stating that it was an invalid code!! WTF?! I have had this phone all of 2.5 days and I am seriously considering taking it back and going back to Virgin Mobile. I cant recall EVER being this annoyed with a company's customer service. Its the WORST EVER!! I would NEVER recoommend them to ANYONE!!

    DarkSkinned Vixen 3/7/12 1:46PM
  • They do not take customers according to their sign in, instead they pick and choose which issues to resolve first. When someone complained about others going before him when he had been there first, he got kicked out. I bought a brand new phone, but was not offered any casing or protector, I didn't even see any for me to look at. The guy who sold me the phone said if it breaks or gets stolen I get a brand new one, and that my insurance covers it, I asked if I had to pay and he said no. That same week I dropped my phone, it cracked all over the touch screen and I wasn't able to use it at all. When I went back to request a new one, they told me I had to pay $100. When I mentioned how the guy never told me that, they didn't say anything and told me, well you have to pay. I didn't have the money at the time, so they gave me a # to call. After waiting for a little while, someone picked up said a lot of things and then said, I didn't know when they finished but they hung up 2 seconds after.

    Cyn 3/3/12 9:04PM
  • I had GREAT SUCCESS calling 1-800-373-2876 and was able to pay my bill. Thank you out there for submiting that info, the whole process took less than 5 min. KUDOS to you! A cell phone is such a necessity, OMG.

    Neveah 3/3/12 2:14PM
  • This morning I thought I would finally break down and get a cellphone, I decided to try Metro PCS because I like not having a contract. I was on metropcs.com and signed up as a new customer, then the website went down, I tried calling several times and was diconnected each time. Boy am I glad I did not order a phone from a place that cannot keep even thier own busines phones and website maintained

    Anonymous 3/3/12 1:41PM
  • Unbelievable, just like others, I have tried to pay my bill onlone to no avail. I have been trying for 48 hours. Metro PCS says they have a maintenance problem? What the "F" do I have to do with their problems. When I tried to pay online, I was directed to call an 888 number. At first, the were willing to help only if I gave the a $3.00 charge. Please, Metro PCS is having maintenance problems and I have to be penalized. Please, Please, Please...The world is coming to an end. I believe that someone has broken into their system obtaining all of our personal info and Metro PCS is scrude. From what I can see, Metro PCS is one of the smaller phone services to go down, as part of the conspiracy plan for all of us on earth. Doomsday is starting.....M. Taylor from Florida

    Taylor 3/3/12 12:07PM
  • awesome worked great....Thanks

    YahshuasDaughter 3/3/12 11:19AM
  • very TERRIBLE service.It has been more than 48hrs and still their billing system is under maintenance.So I couldn't pay my bill and now they have suspended my connection.when I tried to do it over the phone it charges extra $3 as for service fee.Seriously??A service charge??For this kind of customer service and having to go through all these trouble, I have to pay extra money???

    Monnica 3/3/12 10:30AM
  • I am as well trying to pay my bill all night an i was not able to connect onver the phone system was down?
    and when I call seems I could not get a rep or someone to come to the phone now it says they are closed?

    these guys really need to get it together
    and get the jobs back here in the US
    for some real support
    Im complaining witht he BBB

    diana 3/3/12 12:20AM
  • Here is a number you can call to pay your bill since the website is down. This is a number for the Metropcs dealers so when you call dont click 1 for a customer just stay on the line and youll get a live person who will make your payment for you!

    1 800 373 2876

    hopefully soon they will have their website fixed! so annoying

    Anonymous 3/2/12 9:19PM
  • My phone has been turned off because I wasn't able to pay the bill online as I always do. Its time to go to a more reputable company and pay a little more. I also found persons at the Levittown, N.Y. store that didn't know squat. They also charged $10.00 more when you had to pay it in person.Not all the stores have such a fee. Metro PCS really stinks!! Also, the android phone that my husband got me for Christmas is a piece of garbage. The guy in that "said store" told him that it was better than an I- Phone.

    Anonymous 3/2/12 8:22PM
  • MetroPCS is a terrible company! Payed my bill online yesterday and my phone is still not activated! Further, their phones do not last long...all in all the worst experience I have ever had with a cell phone company!

    Anonymous 3/2/12 2:56AM
  • I'm having the same problem that "taking my business to Verizon" is having. It started today. Does anyone know what is going on?? I have never had any trouble with metro for 4 yrs now, but this is big and apparently not just my problem. Any answers so I can make a phone call tonight.

    Kari 3/1/12 10:17PM
  • I CANNOT EVEN PAY MY BILL!!! WHY DID YOU CHANGE THE EXPRESS PAY SYSTEM?!! IT'S BEEN SAYING THAT IT'S HAVING "TECHNICAL DIFFICULTIES" FOR WEEKS, AND NOW MY BILL IS DUE TODAY AND IT STILL WONT LET ME PAY. I CALLED THE NUMBER TO PAY OVER THE PHONE, AND OF COURSE THERE WAS A RECORDING SAYING THAT THEY AS WELL ARE HAVING TECHNICAL DIFFICULTIES- "TRY AGAIN LATER". MY PHONE WILL BE CUT OFF LATER!!!!!!!!!!!!!!! METRO IS THE MOST GHETTO P.O.S COMPANY- I'D MUCH RATHER PAY MORE & NOT HAVE TO DEAL WITH THIS NONSENSE.

    Taking my business to Verizon 3/1/12 9:18PM
  • I am mixed. The phone and phone service is great. Customer service is 3rd world bad. How do they stay in business? All is good until you need something. They continue to spam my phone with crappy deals and not what they say. This is a sneaky company. Watch out, they will steal you blind.

    nick 2/28/12 10:29AM
  • Please don't believe what they tell you at their stores... I purchased a new LG - 4G at the Melbourne Store in Florida. I liked the idea of no long term contracts... well if it sounds too good to be true it probably is... I am a snow bird so I come and go back and forth to New York, I was assured that I could use this service anywhere there is a Verizon cell tower as they share tower service. I have a tower less than 1000 feet from my home in NY, guess what it does not work....it works here in Florida but what good does that do me when I am home for 6 months???? I paid top dollar as the phone had just come out, my mistake, I have not to date received my rebate of $100 and they will NOT take back the phone which has barely been used. This company has an integrity problem as far as I am concerned and will not recommend them to anyone ever!!!

    Anonymous 2/27/12 11:24AM
  • I had a similar problem as described below back in August. First I called direct Texas the office of the president. No got a recording. Searched the internet and got a number in Arizona. Gave the person the info and my complaint. Yes with the Van Nuys store also.

    In the meantime I called the California Department of Public Utilities (yes cell phone companies are regulated in CA) and the Better Business Bureau.

    Within 2 hours of these calls and complaints I got a call from the Western Corporate office in Orange County. Within 10 minutes my problem was solved and I was told to go to the Van Nuys store and talk to the manager. Well, I would not take that as fact, I insisted that this person in Orange County three way me and introduce me to the mananger on the phone and he did.

    Went down and all was handled. For the life of my I have never ran into such HORRIBLE customer service. I worked as a rep for AT&T for 28 years and if I treated customers like they do I would have been fired.

    One of the problems I see is not enough folks know to call the CA Department of Public Utlilties and the Better Business Bureau to file complaints. I think that this would make a huge dent if enough folks did this.

    Too bad that the deal to have Sprint take over Metro did not go through. Sprint has fantastic customer service. Boost may also be another option. Now I hear that Verizon is hinting to buy Metro also!
    Time will tell!!!

    Last word of advise again, call and file complaint after complaint no matter how large or small your concern is!!

    Mr. G 2/26/12 2:06AM
  • This was my FIRST AND LAST time dealing with MetroPCS, horrible company. Sorry, guys, but this is going to be a tad long:
    Feb 15, 2012 I came into MetroPcs authorized retailer (7550 Tampa Ave. Unit C. Reseda, CA 91335) to open an account. Karina assured me that the Samsung Admire would come in the next day which is why I opened the account bc I could exchange the Huawei (if use less than 60min w/in 7days) the next day. This number is used as my business line so I thought it was ok not using it for a day. I called Feb 16 to ask if they had it, Rosa said they wouldn’t get it until Sunday (2/19). This was unacceptable. I went to another MetroPCS, which happened to be an authorized retailer who had an Admire & was told I couldn’t exchange it bc the store had a different owner. I asked if my number could be transfer to this store since it’s the same corporation, Rosa said no b/c of diff store owner & if I did that I would lose my # that I’ve had for 8yrs. This became frustrating—bc in addition to the problem calling the Tampa store was nearly impossible as Rosa never picked up! I had to call 13 times (according to my phone log) before she picked up! My father came in later on that night and told Rosa this is unacceptable. Katrina promised the Admire would be in the 16th and now she, Rosa, was saying it wouldn’t be in until Sunday. Instead of owning up and saying Karina made a mistake, Rosa made an excuse for her by saying, “ Oh, Karina is not an employee here. She was just filling in for me, so she didn’t know what she was talking about.” I thought this excuse was weird. If Karina wasn’t an employee, why was she doing selling MetroPCS services to customers? This seemed sketchy to me. After a while, Rosa decides to call up the owner and they have a chat in Spanish. When she gets off the phone, she assures my father to come in on Saturday and that they’ll have the phone for us and that they would do everything to get it on Saturday.
    Later, I called Metro customer service (888-metro8) and spoke with a manager, Ryan ID#60890, who told me to head into the corporate store on 9070 Van Nuys. Panorama City, CA 91402 (the ONLY corporate store w/in a 15mi radius of my house) and they would exchange my phone as long as it was in stores. I come into the corporate store and spoke with the supervisor (I did not get his name) who told me that he did not get a call from his headquarters in Texas and therefore couldn’t exchange my phone bc it wasn’t purchased in that store. I don’t understand this! I was already frustrated with the whole ordeal and then I come into the corporate store, waited 45mins, was #2 in line (according to the monitor) when they called the lady in #4 to go up which I let go even though #1 made a big issue, and then was rejected help. The supervisor didn’t even look apologetic! He didn’t even offer a solution & all the employees were looking at me and whispering in Spanish to each other, which made me feel isolated and targeted. It’s just rude! Unless the customer is speaking to you in Spanish, you really shouldn’t be speaking another language in front of customers. Anyways, I asked if there was a number I could call or speak to a manager and was told there wasn’t one in. I gave the supervisor the number of the Tampa store and told him I spoke with Rosa today. He went into the back to make a 15min call to “try and resolve the problem.” He came back and said he left a message for Rosa, which I don’t believe because I’ve called that store all day and there was no answering machine, that store’s number will give you a dead-tone after a few rings. Not only that but I felt animosity towards his comment about my use of the Metro line as a business line. He said that we shouldn’t be using the metro plan as a business line, which is what metro discourages to begin with. I said that it was irrelevant of how we are using our phone but that the issue was that we were assure an exchange by Ryan and the store wasn’t honoring that! While he’s “trying to call the Tampa store” I’m calling Metro’s customer service again to get connected with Ryan. I spoke with Ann ID#905003, whom I thought was a manager because that’s what I asked for but she finally admits that she’s only a supervisor and that her manager wasn’t available at the moment. I ask Ann to connect me to Ryan and she told me she couldn’t do that. I asked why? And she said because Ryan was at another call center. I don’t understand, what is the point of giving an ID# if I can’t ever reach that person again. I told her I was willing to wait to speak with her manager. She puts me on hold for 18mins (according to my cell phone log) only to come back and said that it would be a few hours before he couldn’t come to the phone. This behavior was very suspicious! That and the fact that it was so noisy in her background that she barely could hear me—like there was a party going on. I had to yell into the phone so she could hear me. This problem was becoming ridiculous. Ann says all she could do was take my information, escalate the problem to the next level in hopes of resolving the issue, and then call me back within 24hr. I asked Ann how she would escalate the problem and she replied, “email.” I was shocked at this method! I wanted results not to be pushed aside. (An email can be easily neglected since it is not a direct approach). Overall, my experience with MetroPCS is shockingly atrocious.
    On Saturday, Feb 18th, we came in and Rosa still did not have the phone. We were like okie you have until noon to find the phone that you promised or we’d go back to Tmobile. We gave them until 2pm! And they still didn’t have the phone. Rosa didn’t seem to care or apologetic, at all. We took our business to Tmobile that day and had our number transfer. Unfortunately, we faced another issue because of MetroPCS. They didn’t write down our account number on our carbon receipt, instead they wrote down our phone # in its place. So, that made it more difficult for our # to be transferred over to Tmobile. We were forced to go back into that heinous store again and resolve the issue.
    I feel as if MetroPCS is one corporation with multiple sectors, yet each sector (authorized retailer, customer service, & corporate store) is acting as independently of each other. The lack of customer service in all sectors of Metro is appalling. If I had known this is how Metro values their customers I wouldn’t have bothered with them. It is frustrating to talk to 3 different stores, 6 different people (most were managers and supers) and not get a resolution! The attitudes among all the people I’ve encountered in this ordeal can be summarized as rude, unhelpful, and unscathed by my problem. No one made an attempt to help me! No one offered me any assistance nor any solution. There is no customer appreciation! There is no corporate structure! There is no customer service! This was my FIRST AND LAST time dealing with MetroPCS, horrible company.

    Anonymous 2/23/12 1:59PM
  • This was my FIRST AND LAST time dealing with MetroPCS, horrible company. Sorry guys but this is going to be a little be long:
    Feb 15, 2012 I came into MetroPcs authorized retailer (7550 Tampa Ave. Unit C. Reseda, CA 91335) to open an account. Karina assured me that the Samsung Admire would come in the next day which is why I opened the account bc I could exchange the Huawei (if use less than 60min w/in 7days) the next day. This number is used as my business line so I thought it was ok not using it for a day. I called Feb 16 to ask if they had it, Rosa said they wouldn’t get it until Sunday (2/19). This was unacceptable. I went to another MetroPCS, which happened to be an authorized retailer who had an Admire & was told I couldn’t exchange it bc the store had a different owner. I asked if my number could be transfer to this store since it’s the same corporation, Rosa said no b/c of diff store owner & if I did that I would lose my # that I’ve had for 8yrs. This became frustrating—bc in addition to the problem calling the Tampa store was nearly impossible as Rosa never picked up! I had to call 13 times (according to my phone log) before she picked up! My father came in later on that night and told Rosa this is unacceptable. Katrina promised the Admire would be in the 16th and now she, Rosa, was saying it wouldn’t be in until Sunday. Instead of owning up and saying Karina made a mistake, Rosa made an excuse for her by saying, “ Oh, Karina is not an employee here. She was just filling in for me, so she didn’t know what she was talking about.” I thought this excuse was weird. If Karina wasn’t an employee, why was she doing selling MetroPCS services to customers? This seemed sketchy to me. After a while, Rosa decides to call up the owner and they have a chat in Spanish. When she gets off the phone, she assures my father to come in on Saturday and that they’ll have the phone for us and that they would do everything to get it on Saturday.
    Later, I called Metro customer service (888-metro8) and spoke with a manager, Ryan ID#60890, who told me to head into the corporate store on 9070 Van Nuys. Panorama City, CA 91402 (the ONLY corporate store w/in a 15mi radius of my house) and they would exchange my phone as long as it was in stores. I come into the corporate store and spoke with the supervisor (I did not get his name) who told me that he did not get a call from his headquarters in Texas and therefore couldn’t exchange my phone bc it wasn’t purchased in that store. I don’t understand this! I was already frustrated with the whole ordeal and then I come into the corporate store, waited 45mins, was #2 in line (according to the monitor) when they called the lady in #4 to go up which I let go even though #1 made a big issue, and then was rejected help. The supervisor didn’t even look apologetic! He didn’t even offer a solution & all the employees were looking at me and whispering in Spanish to each other, which made me feel isolated and targeted. It’s just rude! Unless the customer is speaking to you in Spanish, you really shouldn’t be speaking another language in front of customers. Anyways, I asked if there was a number I could call or speak to a manager and was told there wasn’t one in. I gave the supervisor the number of the Tampa store and told him I spoke with Rosa today. He went into the back to make a 15min call to “try and resolve the problem.” He came back and said he left a message for Rosa, which I don’t believe because I’ve called that store all day and there was no answering machine, that store’s number will give you a dead-tone after a few rings. Not only that but I felt animosity towards his comment about my use of the Metro line as a business line. He said that we shouldn’t be using the metro plan as a business line, which is what metro discourages to begin with. I said that it was irrelevant of how we are using our phone but that the issue was that we were assure an exchange by Ryan and the store wasn’t honoring that! While he’s “trying to call the Tampa store” I’m calling Metro’s customer service again to get connected with Ryan. I spoke with Ann ID#905003, whom I thought was a manager because that’s what I asked for but she finally admits that she’s only a supervisor and that her manager wasn’t available at the moment. I ask Ann to connect me to Ryan and she told me she couldn’t do that. I asked why? And she said because Ryan was at another call center. I don’t understand, what is the point of giving an ID# if I can’t ever reach that person again. I told her I was willing to wait to speak with her manager. She puts me on hold for 18mins (according to my cell phone log) only to come back and said that it would be a few hours before he couldn’t come to the phone. This behavior was very suspicious! That and the fact that it was so noisy in her background that she barely could hear me—like there was a party going on. I had to yell into the phone so she could hear me. This problem was becoming ridiculous. Ann says all she could do was take my information, escalate the problem to the next level in hopes of resolving the issue, and then call me back within 24hr. I asked Ann how she would escalate the problem and she replied, “email.” I was shocked at this method! I wanted results not to be pushed aside. (An email can be easily neglected since it is not a direct approach). Overall, my experience with MetroPCS is shockingly atrocious.
    On Saturday, Feb 18th, we came in and Rosa still did not have the phone. We were like okie you have until noon to find the phone that you promised or we’d go back to Tmobile. We gave them until 2pm! And they still didn’t have the phone. Rosa didn’t seem to care or apologetic, at all. We took our business to Tmobile that day and had our number transfer. Unfortunately, we faced another issue because of MetroPCS. They didn’t write down our account number on our carbon receipt, instead they wrote down our phone # in its place. So, that made it more difficult for our # to be transferred over to Tmobile. We were forced to go back into that heinous store again and resolve the issue.
    I feel as if MetroPCS is one corporation with multiple sectors, yet each sector (authorized retailer, customer service, & corporate store) is acting as independently of each other. The lack of customer service in all sectors of Metro is appalling. If I had known this is how Metro values their customers I wouldn’t have bothered with them. It is frustrating to talk to 3 different stores, 6 different people (most were managers and supers) and not get a resolution! The attitudes among all the people I’ve encountered in this ordeal can be summarized as rude, unhelpful, and unscathed by my problem. No one made an attempt to help me! No one offered me any assistance nor any solution. There is no customer appreciation! There is no corporate structure! There is no customer service! This was my FIRST AND LAST time dealing with MetroPCS, horrible company.

    ngy06 2/23/12 1:56PM
  • Your customer service is terrible!!!

    I have a unique situation, and it takes forever to get through to a live person, and when I do, they are no able to handle anything different. I am constantly given the same script reading that does not apply to my situation. yhe only thing your service reps are trained to do is take money.

    Anonymous 2/23/12 12:10PM
  • My mother and I bought phones and got the basic service. It worked the first day. The second day, it kept dropping the calls. we went back and the customer service reset it, then it worked until the next day. We had to take it in again to be reset. The third day we wanted to cancel but the location said that there was a 3 day period to where we can cancel and get our money back, even though the receipt says 7 days. also within the 3 days we couldn't have used more than an hour worth of minutes. we used 1 hr and 17 min. Mostly to try to get it to work. they wouldn't give us new phones or anything. The customer service is horrible along with the service. if you read on the site, it says they can change the plan whenever they want blah blah.

    little138 2/22/12 9:14PM
  • I bought a antroid for my mother today it said the price was $59.99 my mother is been witj pcs for over a year so i wanted to upgrade her phone the sales lady said that if she wad a new costumer it would cost only $59.99 but bei.g that she is not new then its gonna cost u $120.00 so i thought that was the case so i paid for it, after buying it the phone i ask the sales lady to add my contacts to my new phone & my photos she said ok mean while she tryed to add the contacts & photos then tells me she cant di it & sends me to another pcs & i had to pay $20.00 & to add my contacts & the manger at the other store said u got rip off u should have only been charged $59.00 plus $10.00 upgrade thats it soo i paid $120.00 plus i had to pay $20.00 more to add my contacts & after talking witj the sales lady alls she would off me is $20.00 store credit which i didnt want i just wanted my money back, also when wr got home the phone was working right i am going to take this to court they are not gonna get away with this SHAME SHAME ON U METRO PCS

    Katt 2/19/12 8:11PM
  • BAD BAD BAD SERVICE BAD BAD BAD CUSTOMER SERVICE BAD BAD BAD CUSTOMER SERVICE
    locked customers out of email pay on line no way for disabled person to pay on line no way for disabled person to pay on line....blackmail must pay extra fees in order to pay must or will shut off phone...
    they shut off phone because customer could not pay bill on email...

    barf 2/19/12 5:02PM
  • It's impossible to pay via the Internet. I have attempted three times to use either a credit or debt card. I tried two different browser: Internet Explorer and Chrome and MetroPCS gives me an error message saying the system can't process my cards. I have had ZERO problem with the cards at several dozen Internet businesses. This is stupid. Calling the automated phone system gives me a failure too ... it's as if they want that $3 incontinence fee. I challenge you to find a customer service eMail address!

    Paul 2/18/12 12:41PM
  • It just totally amazes me how the regulatory authorities do nothing about the crappy customer service this company gives.

    Why hasn't any state or federal agency stepped in is my big questions. I switch MCPS and will be going back to Verizon. I may pay a bit more but at least I will be able to talk to someone in the US that speaks English and will get my problem solved.

    All these agencies what to regulate things that do not count but where are they when we need them!@!!

    Mr. G 2/16/12 11:10PM
  • Like Denise the lady below, my phone was disconnected on 2/13/2012. I went out of town to my parents home for roughly 4 months 8/2011 - 12/2011 to deal with some family related issues. The day I was scheduled to return to Atlanta, I lost my phone. With no insurance, I decided to let me parents look for the phone. It seemed hopeless, so I decided to get another phone. I went to a Metro PCS store, in Atlanta,on Dec 29 and told them my issue and they set me up with a new phone. I bought a new phone, paid the December billing cycle. No issues. Paid the January billing cycle (on the 13) and had no problems. Some time during the January billing cycle, I received a text message stating that on Feb 13, my phone would be disconnected because I was using my phone outside of the coverage area or my home network (MY HOME NETWORK IS ATLANTA). I called the number provided, which was a recording. NO HELP! I called 611 or 1-888-8METRO8 and had trouble getting someone on the phone. I called and recalled 5 times before the automated service let me speak to a rep. The rep saw the messages/notes on my account, my recent purchases and all that and advised that I go to a corporate store and was unable to assist any further. I called the store I bought the phone from (thinking it was a corporate store) and was advised that it must have been an error. After all, I was in Atlanta in December and am still currently using my phone here. Nevertheless, on Feb 13 my phone was disconnected. I called the customer service line and AGAIN, I can't get thru, not only does she not recognize my number (later found out the account/phone is cancelled) but the automation won't allow me to move on. I called a store and they gave me a number (dealer direct line). They finally told me I have to buy a new phone and set up a new account in order to maintain service. The new phone I bought is on the dead list. No credit for a phone I just bought, no explanation as to why after 2 months of being in Atlanta they chose to shut off the phone now. Nothing can be done. I WENT to a Corporate store, after inquiring about one and found that their are only 2 in my area - Duluth and Alpharetta. The store I had been to is not considered a corporate store and therefore couldnt help me! But they could and did take my money and they ONLY sell METRO PCS products! Regardless, I'm without service and indecisive about METROPCS even though I've been a paying customer with the same phone number since 2007. Oh they said they would allow me to port my number. That's it. No other help. Well gosh, after almost 6 years of paying for it, GEEZ that's the least you could do!!! Thanks!

    JEN IN ATL 2/15/12 3:42PM
  • Name:Denise #313-808-9868 My phone has been turned off because I went out of town for a work assignment, before I left to go out of town I spoke with someone at the corporate office and was told that it would not be a problem. I did explain that I would be out of town from 2/29/11 til 1/3/12 and I was told that it would be okay because there was a Metropcs in Lincoln, NE. I would like to get that number turned back on because of my job and all of the Surgeons have the 313-808-9868 and this is the number I use for work. I do travel with my job from time to time and I was missed inform about the rules for Metropcs. Please contact me in regards to this matter as soon as possible. Thank you

    Denise 2/13/12 2:04PM
  • I preffer the old method of payment that you had. all I had to do was submitt my cell phone number twice then put the credit card information. now they ask for a pass word that I never gave and the user name. I put my email and it didn't go through, they said wrong information. not everyone are computor experts. put the old way back it's easyer and more helpful.to contact a live person is horrilbe you always get the machine.I want to speak to a person not your machine.I don't like to pay by phone. can't pay in the store cause I moved with my daughter to PA I don't drive so I have to bother my daughter to drive me to the store.the other method of payment was much easyer for me cause I just pay on line. change is needed now.

    Anonymous 2/13/12 12:44PM
  • Unbelievable. They must be aiming at the "lame and the halt". When I could not log in, I finally called customer service (tracking down the number on the website was a challenge, and the fact that I could not dial letters on the phone they sold me was additionally irritating and time consuming) and was told that "you have a "high security" password, and the system is not taking it. (DUH! That's why I was calling!) But their answer was "We can't access your account." You need to go to a "corporate store" (not a licensed franchisee), and the nearest one is way out of my way. GRRRRR! When I asked to process the payment, they said there was a $3 convenience fee. I said, no way! I'm the one who is inconvenienced. And then they said, "we can't waive the fee unless we access the account, and because you're high security password isn't working, we can't access your account." As I said, unbelievable.

    Highsecurity My Eye 2/10/12 4:43PM
  • I am embarrassed to say I own a MetroPCS Huawei M80 phone. I got up this morning to turn it on and the ‘Screen’, STOPPED Working while the phone IS yet working!! Took it to the store, had the phone 2 months, was told my only option was to pay more for an upgraded as the one I have is no longer in stock and all NOTES from my Note Pad, all my Calendar appointments /notes I have for the year and pictures all will be lost. Customer service doesn’t speak English well to understand what they’re saying and it’s VERY HARD reaching them. I will NEVER use this company nor their phones AGAIN. RIP OFFS!!!

    Isaac 2/8/12 1:17PM
  • Ok so I paid my bill two weeks ago online. Checking my bank statement to my surprise, I see they billed me twice. I called the Cust. Service # only for the guy to ask me my Security #, I kindly told him I had no clue what it was. So he asked my security question on file, which I did remember and gave him the answer. He told me it was wrong and that he couldn't help me and promptly disconnected. I called back twice only to be hung up on both times. Finally, I got a lady rep who advised me I would be credited on my next month's bill. Is this what they call acceptable Customer Service?! With Metro you save on money, but no on frustration.

    MetroPCSux 2/8/12 9:07AM
  • I've been with MetroPCS since 2010. Today I was trying to call a teleconference for work and the call would not go through. An hour later and 3 metropcs reps in the Philippines later I was told that I could not call free teleconferences from my phone as part of my contract with them.

    SAVE YOUR MONEY AND GET A REAL PHONE WITH A REAL COMPANY!!!

    NOMETROEVERAGAIN 2/7/12 7:59PM
  • I bought a phone friday from A+ Wireless in Merced Ca. The phone was defective so I called them on monday morning.
    They sent me to another store 5 miles away from where i live. I go there just for them to tell me there is nothing they can do. they give the corporate number. I call, they route me to cust serv. a 1-888 number. they tell to take the phone back to the store I bought it from (A+Wireless) so now i am back to square 1. The ladie there tells me to go the other store again. all run arounds

    Big $upe 2/7/12 5:16PM
  • I recieved my bank statement and saw where I was charged twice for my January service. I spent hours looking for a customer service number because the store where I got the phone no longer there. When I finally was able to talk to a represenative and was told my information was not correct that she couldnt help me she hung up on me! Long story short I was finally able to get the info I needed from a metro store and called the 1800# back and talked to someone who credited my account ext month. This is terrible customer service all hte way around and after next month I will no longer be doing business with merto pcs!

    Lisa Fairley 2/7/12 5:11PM
  • I have been a MetroPcs customer for about 4 or 5 yrs now, today, my phone was disconnected even though the bill was paid in full 2 weeks early.
    Several months ago, I get a text saying my will be disconnected for being out of network, so I called and got the issue resolved. Today I call to get it resolved again, and am informed the service was cancelled,, then the rep gave me a "corporate" number to speak with someone, HA! Its a BS line with only a recording on it no way to speak with anyone! I am so disappointed with this company, I don't know how they keep their customers when there's so many others out there now that are more than happy to have our business!

    disappointed customer 2/7/12 4:25PM
  • We purchased two samsung admire phone and had problems we tried cAlling techs they had us do all kinds of things still unable to text 20 mile from one of thier towers. My wife spent 2.5 hours on the phone with techs they ended up doin a service ticket they told us everything is okay not true so now over 7 day 100% return they say tough Gone back to major cell company with new phones and great service.You must realy think if you want a cell phone that works or expensive paper weight because they do not refund thier customers they want your money period I WOULD HAVE RATHER HAVE GAVE 257.88 TO A PERSON IN NEED THAN GREEDY METRO PCS

    Anonymous 2/1/12 11:03PM
  • I've been trying to pay my phone bill for 2 days nows. Everytime I ask Metro to text me the amount I'm sent conflicting amounts from 0 - $40.00, which I already know the amount is $40.00. When I enter $40.00 as the amount, I'm told to enter the correct amount, keeping my payment from going through. Now my phone service is off and I'm having the same problem. I've already been considering switching to another service. This problem is encouraging the switch. Janis Robinson (248)416-9928

    Anonymous 2/1/12 7:52PM
  • I purchased a Phone at store #1009 in Decatur Ga and the Customer service was very POOR Nija the associate was very RUDE the People there was rude to Customers and very Unprofessional I will never go there again they have Lost My Buisness Pleaswe AVIOD this store at all COST!!!

    Andrae 2/1/12 2:41PM
  • I just tried to reach a Metro PCS service respresentative at the 888-863-8768 and no one has answered the phone line. It rings about 12 times and hangs itself up. It did this twice. Not very impressive - after we ordered two Android phones a week ago and they have still not arrived.

    Anonymous 1/31/12 2:41PM
  • I have a metro phone and I have had th eservice for a long time even though I have dealt with so much crap. The only reason I deal with metro PCS is because of the NO Contracts and the less expensive service. But I really have had it with this company. Everyphone i purchase from them has had problems. almost like the phones they are selling arent new just refurbish and they just say its new. SMDH!!! I cant believe they are still ion business to be honest. Im in agreement with all of your negative comments with metro pCS. I just hope this compnay gets better or ships out.

    Pissed2damax 1/31/12 7:41AM
  • I purchased a phone (Huawei) from Metro PCS on January 21, 2012. I realized after the 4th day when I received a that the keyboard is impossible to work with. When you try to tap on a letter, the keys are so close together that you end up hitting every other letter also. I called 611 twice. First time stayed on hold 17 mintues, before just hanging up. Then called back, was on hold 10 mintues. Called back the next day I was informed by a Supervisor to go back to original store, and advise them of the 30 day exchange period. I did that, and was informed by the manager (at Garland location on Walnut St.) that she could not do an exchange for a phone with a keyboard that is not so closely together. Which they had several to choose from. I have been a customer with Metro for over 2 years. I have had it. Then, we you try to speak with someone higher up, forget it. What a joke this company is. If anyone find out anything a person can do, or other revenues I can take please inform me.

    jw 1/30/12 6:03PM
  • My girlfriend went today to this Metro PCS to verify the price of hands free headset for new Samsung Galaxy Indudge that she recently purchased from the Longwood location. There were two young men working in the store--one was helpful, the other was rude. I sent my girlfriend there to buy the headset as a present to her. I do not appreciate the way she has told me she was treated. One of the men was very curt with her, acted as if she was lying when she told him the Longwood location quoted her $10. He then quickly got on the phone with them to prove her wrong. He then sat two different types of headsets on the counter. When my girl asked the difference between the two he said very smart alecky, "one's $15 and the other's $40" as if she could not afford it. This man showed no interest in answering her questions and behaved as if she was interrupting his life. My girl has assured me she has never received such poor customer service from any of the Metro stores she's visited, especially Longwood. She went to the Winter Springs store because it was closer. I may just encourage her to drive to another Metro instead until this person is dealt with by management.

    Anonymous 1/29/12 8:07PM
  • MetroPCS places online orders on hold, and never review the order and ships it. Why place order on hold when you already accepted the payment? Placed an order 2 weeks ago haven't received it. Bad customer service, called about it but they said they don't deal with that. Check status online. Still waiting. No online chat or email address. Free 2-day shipping is a scam because placing orders on hold result in over 2 weeks before the order is actually confirmed.

    upset customer 1/26/12 1:38PM
  • I just called Metro PC because after 3 attempts to remember my password, I was locked out.

    I was hung up on by 4 customer service reps two more that did not hang up on me. Out of 6 people including a supervisor and a manager, Metro PC was not able to help me access my account because I can't remember for the life of my my 8 digit security code AND most likely a typo on my security question (I do know what elementary school I went to).

    Metro PC would, however, be able to take a payment interestingly enough without my 8 digit security code.(ha) I respectfully declined.

    Metro PC's customer service is worse than Verizons!

    Anonymous 1/26/12 12:03PM
  • One of the worst companies I dealt with. I purchased a order online & the item was not delivered. FedEx reported the address was not correct. Metro PCS claimed that they put the correct address. Later I found out METRO PCS made the error & they tried to blame FedEX.
    They try to hide their wrong doing by passing the ball to others.

    Casper21 1/25/12 2:37PM
  • I have tried to no end to reach someone in the customer service department of Metro PCS, and still I get disconnected and the awful automated voice response system is aggravating. Someone needs to tell the owners of Metro PCS that people call customer service to speak to a live person not automated systems!

    Anonymous 1/25/12 9:52AM
  • I bought the lg optimus for my wife a year ago, the internet is nearly unusable! But she trudged on. We did cancel the service for a couple of months. Went back and had the lg reactivated, got it home and the phone couldn't make calls! There was no media sound from the speaker either. The phone was fine because I was tinkering with it just before I had it reacivated. Something was fishy... So I decided to drive to a corporate store (For more honesty). Pffft... The lady takes one clueless look at the phone and proceeds to tell me there's nothing she can do! So I asked if the warranty was still good. She tells me it was only two days out of warranty, but I had to buy another phone... What really got me was, they charged me a 10 dollar upgrade fee! They wouldn't cut me a break with the warranty, fine, but to charge for an upgrade a day after activation?

    I wound up getting a samsung. To my wifes and mine horror, the internet was so slow it was unusable... Then to top it off? The have adobe flash blocked in the android market!

    I decided to bring her on board with me with verizon and bought her an htc thunderbolt. It costs more for the service, but atleast you GET service! She didn't know I was getting her the verizon phone and mistakenly paid metro pcs the other day, I doubt I will get a partial refund though there service was simply pathetic and unusable.. All I can do is try! They'll probably soak me though! lol Go with verizon or some other network if you enjoy your internet...

    lovesverizon 1/24/12 12:14AM
  • I hate this service!!! it takes three to five attempts to get my payment to go thru then this month when i paid my bill, they still cut it off!! Then try and get a live advisor, yeah right! you guys suck so bad!!! thats what i get for choosing a never heard of company, someone should shut you down, new custeomers beware!!!!!!!!!!!

    APRELB39 1/23/12 11:33PM
  • I called twice and when it tranfered me to customer support the person on the other end just hung up the phone. What is going on over there.

    Anonymous 1/21/12 5:32PM
  • I dont why USA don't close that METROPCS...I passed 3 hours on the phone and 2 hours over the net I still can't freaking pay that bill.....I tried to contact customer service I still can't.....please, close that business, you guys take ppl money you freaking be able to give at least a minimum service....closeeee it!!!!!

    Whatever 1/21/12 3:03PM
  • I paid my phone service on January 10th its suposed to be paid on the 17 th on the 18 th my service was turned off for non payment, I went to the bank to find out why the problem with my phone.
    The bank told me metro pcs got paid on the 18th,my question is why it takes so long for yuo guys to take the money.

    Anonymous 1/20/12 2:51PM
  • I paid my phone service on January 10th its suposed to be paid on the 17 th on the 18 th my service was turned off for non payment, I went to the bank to find out why the problem with my phone.
    The bank told me metro pcs got paid on the 18th,my question is why it takes so long for yuo guys to take the money.

    Anonymous 1/20/12 2:50PM
  • I had the same problem. I needed to pay the phone bill for the month and I tried to do this online for about 2 hours and with the rep on the phone who said that I had to pay $3 to have them process. LOL. Like that was going to happen.
    As luck would have it I was able to cancel the next day. All is good now. They are horrible. I thought AT&T was horrible. MetroPCS is the bottom of the barrel here.

    MetroHater 1/20/12 9:32AM
  • the web page sucks and the 611 number sucks. I didnt receive text about phone and the bill is due at the end of the month. Well here its the 20th and no phone service cant pay bill online cause the web should I say the new and inproved page succckkkks!!! Now I understand why of my friends Im the only one still with Metro, as the saying goes you get what you pay for. Bye Metro!!!

    Anonymous 1/20/12 4:06AM
  • I have just joined the crowd of paying my bill on the phone and not receiving a credit for it. Unfortunately, my son paid it and he didn't get a confirmation number. It took me two hours to find out they would do nothing to help me. If I were able to I would definitely quit Metro.

    smart enough not to say 1/19/12 2:50PM
  • I have been trying to reach a live agent. I am about ready to go turn this piece of junk phone off. Call 611 does not help

    ikimabrown 1/19/12 9:27AM
  • I bought an LG esteem in october and supposed to get 100.00 back in rebate after 45 days until now haven't received it.
    Second this is apiece of curb,it keeps dropping calls and going compeletely off didn't except this after paying over 400.00.Going to the store where i bought is useless they keep saying this is happening with all the LG and they are trying to fix the problem but nothing is changing.I feel like i'm going to smashed the piece of curb on the wall,really frustrated with the all thing.

    Anonymous 1/17/12 9:26PM
  • I made an online payment for my mom's metro pc phone last friday and then we went to the bank and it showed that a payment to the phone had been made from her bank account.
    Today is the 16th and my mom's phone is been disconected for lack of payment. So I called metro and it wouldn't let met to talk to a live person because the phone had not been paid and that's exactly the reason that I was calling for. Finally, after a few attempts pressing the # key I was able to get an agent. He said that there is not payment showing in their system. So, What happen to the payment I made, where dit it go? I guess we have to go back to the bank and find out where did this payment was applied to and called metro pcs again.
    This is the second time that we have a problem with metro pcs; the first time was
    when my mom called them up to find out about the payment center so she wouldn't have to pay the $2 phone fee. She went to the payment center location she was given and they still charged her the $2 fee. My mom has arthritis and she can barely walk and this happens. They have very contradicting information all the time, etc...

    Frustrated customer 1/16/12 9:53PM
  • They say they have a online payment center where you can pay free, but it is under maintenance. They want to charge you to pay your bill on the phone, but it is not the customer's fault that their web cite is under maintenance. where can you pay your bill free, if your bill is past due they will not let you talk to a representative to get an address where you can mail your payment.

    disappointed 1/16/12 4:40PM
  • I agree. I have been trying to call MetroPcs for about an hour and it continues to tell me that I have not paid my bill. That is why I am calling! I want to disconnect two of the four lines on my plan because my children did not contribute to their bill for the month. I can't get through to any of the five numbers they give as customer and support numbers. This is totally rediculous. Other companies have direct numbers for their customers and that is why they still have customers.

    Android 1/16/12 9:26AM
  • They notify me that I need to pay my bill, but when I go on line like I usually do their web notify's me that they are currently under maintenance! Not only that but they provide a telephone number (900 one of course!) that I have to pay a $2 charge to use!! Sooooooooo, I try to pay via phone. Guess what, I keep getting disconnected for time lapse because I have to wait for it to connect in a timely manner! I personally think it's a way for them to say I was late by stall tactics and get the extra fee they want! Can you say "Greed!!" I sure can!

    Spritzer 1/15/12 2:05PM
  • I signed with METRO PCS on 12/22/11 & got LG Esteem for $439 with a $100 rebate.

    I was told the battery life is about 3 hours talk time. To me that meant is if talk that much time would last 3 hours. But this piece of junk is totally useless because the battery runs out if the phone is not off. In other words, I do not have to use it, just by being turned on, the battery starts to run out. So, I can not use it as much as I need it. Then, I turn it off all the time missing many important phone calls. SO I decided to call it a piece of junk.

    The second issue is it's speaker is not clear and I hate it this phone.

    Today, on 1/14/12 took it to the corp. office 9070 Van Nuys Blvd. hoping to exchange it for the kind what I need, but they told me I used it more than 60 min. talk time & they rejected my request.

    I plan to file complaints with consumer affairs & many more gov. agencies for unfair bus. practices.

    Nicole 1/14/12 9:50PM
  • I'm into my third hour of trying to get help for a new phone. Theywould love to help me buy more stuff or pay them,but that seems tone the extent of their "customer service". There Alsop seems to be a company policy never to answer the phone. I called at least six area outlets and the only one that answered doesn't carry metro anymor

    rd.chris 1/10/12 4:24PM
  • the absolute worst company to deal with...you pay for apps that dont work, coverage that isnt there and the worst customer service ever...if you get metro count on dropped calls, missed calls, texts that wont go through, texts you wont recieve and rebates on phones you wont get ! i had a credit on my account and they shut my phone anyway !

    fascarss80 1/9/12 4:36PM
  • I purchased SAM R720R ADMIRE WHICH WAS DEFECTIVE.I am i brought it back to the store where i bought it and waa told I would get a new one in approximately 3 days. They keep saying it is coming in, and it is now over 10 days and I am without a phone without a good explanation. I need my phone and some credit for the period i did not have my phone. The store is at 95 Ferry Street in Newark, New Jersey phone 1-973-4663008, transaction number 1266951.My name is Celia Serbin and can be reached at 973-951-3125

    celia serbin 1/7/12 3:28PM
  • i paid my last bill at the payment center and it took my 100.00 without giving me change and hasnt given me credit for this month. and noone said that they are having problems with the payment center. its a 3rd, party but still its in there store and they are working with that business, so someones gotta know who owns it.

    Anonymous 1/5/12 4:09PM
  • I purchase two phones on 12/31/11 from the metro store on 3322 Hammer Lane, Stockton, CA 95212. From Joe S. sales rep. It took him an hour to finish setting up the phones for us. My mom told us we need to hurry so we can drive to San Jose for new year eve party. I kept asking him how much longer he wouldn't respond to me. So we waited patiently for him to finish. We only purchased two phones at 39.99 and it came out to $201.10. Our monthly payment was S86.00/mo. We found out a few days later while returning the phones that the sales rep added two car charger which cost $19.00 on the receipt. Each charger was discounted $6.65. We didn't realized we paid for car chargers cause we didn't ask for one or received any before we left the store.
    It took me two days to actually return the phones. The sales rep Katherine told us to come back tomorrow because she needed to reach the manager for authorization for a refund. I never initialed on the receipt for the purchase of the car chargers. I had no knowledge of the car chargers even added on to the total. He didn't show us the receipt. He folded it with the phones and handed it to us. We only received two boxes. We just hurried out the door. I usually check my receipt once I get it but I drove to San Jose. I went back to the store on the next day on 01/03/11 to return the phone.
    When my return was finally authorized my refund came out to $173.18. I said I paid $201.10 how come I'm only getting $173.18. The girl I returned the phones to to said that they couldn't refund the car chargers. I asked her "what car chargers there was none in the box". She said the car charger is purchased separately and doesn't come with the phone. I told them I never got the car chargers. And we never agreed to purchased any car chargers at the time of the phone purchases. She said that I can only get my money back when I come back the same day for the car chargers. I told her I never received any car charger and I wanna file a complaint for an investigation. Katherine said that she will contact her director regarding it. I told her to give me her director contact information so I can file a complaint and they can do an investigation. She said they don't have any contact information for the director. I told her "you said you were going to contact your director you should have the phone number". I told them they can look in the servaillence camera and they will see that we only received two boxes and no car chargers.
    Be advised if you are planning on purchasing or returning phones within the 7 day promise of metro that you wont get cash back. And boxes have to be in mint condition. Another girl tried to return her phone but couldn't cause the box had water damage. You will get a credit with the metro visa for the amount you purchased the phones for. Which you won't receive until 4 to 6 weeks. I returned my phones today. Ill come back and let you know if I received it at all.

    sodapop 1/4/12 5:11PM
  • It kills me to how this company is still in business. No customer support. endless loop in their automated answering system. No credit for partial month use if you cancel. Anything more then 5 days, you pay in full. I dropped out of the plan for bad signal but customer service is even worse. If you plan to only talk to customer at stores by long line, you may want this. But be warned. These guys are bad. Cost is not all that cheap if you consider flat fee even if you don't use it. Poor signal inside buildings and away from metro. Have to pay for inferior phones. Only positive in all this is that there are people willing to sacrifice using this service so that other reputable carriers can be in-check when it comes to cost competition. I will not touch it again with 10-foot poll. DISCUSTING!

    Metro is pitfall 1/4/12 3:22PM
  • It is laughable that their website insists "after you answer a few questions" they have live representatives to assist you. WRONG> I just went through every variation of press this or click that and never got to a live person ever, answering each question differently each time. They have no customer service.

    I cancelled my service after two days and now I see they are debiting my account for more service? HA- complete scumbags and thieves.

    navydad 1/3/12 3:28PM
  • I'M SO MAD!!!!I CAN'T EVENING SPELL. I WILL BE GOING TO RAVE PCS-PASSAIC 112 AT 616 MAIN AVE PASSAIC, NJ 07055 PHONE 973-777-0052.

    IF YOUR SURVEY HAVE NEGATIVE COMMENTS ABOUT METRO PCS OF 236- THAT SHOULD TELL PEOPLE NOT DO DEAL WITH METRO PC. TAKING CUSTOMERS MONEY AND NOT APPLY THERE PAYMENT.

    Anonymous 1/1/12 5:36PM
  • I MADE A PAYMENT ON 12/30/11 AND NOW I HAVE NO SERVICE AND RECEIVE A CONFORMATION (TEXT) STATING THAT METRO RECEIVE MY PAYMENT.I WANTED TO SPEAK WITH CUSTOMER RESP. AND WAS REFUSE TO SPEAK WITH SOMEONE AND GIVING THEM ALL THE INFORMATION ON MY RECEIPT AND SHOW THAT I MADE A PAYMENT.
    SOMEONE NEED TO CONTACT THE RAVEPCS-PASSAIC 112 (616 MAIN AVE PASSAIC NJ 973-777-0052)
    TRANS 1286818,REGISTER 1065 METRO PCS-PC
    CSR NAME: JENIFER BAUTISTE- DATE OF PAY. 12/30/11 03:36PM PAY.OF $48.00 REF: 284792462 MERCHANT REF: 198924563
    CUSTOMER NAME: CYNTHIA JOHNSON
    I WILL BE GO TO THE PAYMENT CENTER TOMORROW MORNING. I WORK TO DAME HARD FOR MY MONEY AND I DON'T HAVE TIME FOR ANYONE MESSING WITH ME AND KNOWING I HAVE MADE A PAYMENT.
    I HAVE EMERGENCY AND I CAN'T EVENING MAKE A PHONE CALL.
    AFTER THIS SITUATION IS STRAIGTEN OUT I WILL NOT BE USING METRO PC SERVICE AFTER JANURARY 30,2012.

    Anonymous 1/1/12 5:29PM
  • I hate that everything goes by computer. Is it too much to ask for HUMAN customer service? I mean seriously, I pay my bill over the phone because it is cheaper than paying in-store. I have to deal with a computer hanging up on me because it cant understand me, mind u I have no accent and I speak perfect English.

    chevygirl 12/30/11 5:21PM
  • I really regret I ever dealt with this horrible service company. Yes, claim is that they are trying to provide low price service but what service? Cannot contact a live person to resolved issue. I got so frustrated that I responded to the automated system saying 'stupid. stupid. stupid.' Response? 'I see that you want to to talk to someone.' Wow. What a messed up company. Do not get their service.

    Former customer 12/30/11 2:41PM
  • Cannot get thru to a live person. Quite annoying. I guess for the price you pay, what can be expected!

    Anonymous 12/30/11 11:31AM
  • MetroPCS has the worst customer service but don`t blame for this to Metropcs but to the callcenter companies. Actually metropcs has very few customer service agents but most of the call centers getting your customer calls are at Phillipines, Mexico, Panama and so on...working slave-like schedules, not able to get festivity day off, getting unfairly punished and sanctioned even form a minute delay returning from lunch or restroom. just a hint: Telvista is one of the most expanded call center taking "care" for metro customers. This mexican-based call center has threaten metro customer service agents to fire them without any compensation if they do not comply to work on official festivities like Christmas or New Year Day, bribing them with SODA & DONUTS!! Telvista as well is mostly guilty for the bad customer service you get thru failing to provide their agents the proper training, tools, workspace and harrasing them about "handle time-speech rate-improvised rules" pennalties. Tell me, would you really expect GREAT CUSTOMER SERVICE from somebody who has been threatened of getting fired if do not comply to work on New Year`s Day and getting 1 balloon, a can of soda and 2 donuts for that? I would ask MetroPCS to get really in touch with the call centers taking their customers calls. If Metro is not willing to fix this, it`s because Metro don`t really care for the attention their customers deserve!

    jesus 12/28/11 2:26PM
  • so Im paying my bill over the phone. the automated system is so slow and it wants you say everything rather than just using digits. i punch in my card number and it repeats it for me. i punch in my exp. date and zip code and the security key and it repeated everything for me. someone could be on the other end listening and would have my card info. I call bill matrix to ask tell them about their automated system is stupid, they said that there is nothing they can do about it. just choose a different paying method.

    tukal 12/27/11 10:24AM
  • I havent been able to use my phone in 3 days, and no one has been able to me so im going to see my lawyer in the morning, so since they cant help me i will just have to sue the company. I live in the gilmer area.

    Anonymous 12/26/11 5:45PM
  • I paid 2 weeks late last month. They shut off the phone the minute it went overdue. Fine, I knew that was going to happen and I was okay with it. But, they shut off my phone 2 weeks after I paid the bill. It's a flaw in their system, (probably by design), but I shouldn't get angry about; I'll just call them up with 611 and get it resolved. However, the only way I can speak to an agent is if my bill has been paid. ...and that's where the rage started.

    The rest of what I have to say is just a bunch of curse words.

    wtfmf 12/24/11 11:18AM
  • You will not believe this!!!!
    All I wanted was a phone number for the
    metro pcs located in Walmart -1550 Riverstone Pkwy - Canton, Georgia 30114. I was told that
    they don't have a phone. Unbelieveible a
    phone store that sells phones and doesn't even
    have a phone. I ended up hanging up she couldn't help with something that simple.

    Anonymous 12/23/11 7:38AM
  • Attempted to use your customer service via the phone. What a nightmare to try and speak to a live person. Once you do you have to have some stupid eight digit code or remember the security question so they can access your account. Who remembers that crap! All I wanted to do is find out why they screwed up my direct withdrawal and shut off my phone. No one could tell me. because I didn't have the F@#$en eight digit number or know my wifes firsts pets name. I had to go on line and pay the bill first before I could talk to a representative. As if it were my fault you screwed up. The funds are there so whats the f@#$en problem! I am so sick of the incompetance this company displays its time to move on! I urge everyone to think twice before using this company!

    monocotman 12/16/11 3:13PM
  • I purchased a phone from Metro PCS back in April 2011 and the main reason I paid so much for the phone was because it had a $30 mail in rebate. It is now December 2011 I still have not received my rebate and on the website it says it was mailed in may, never received it. When I finally found a phone number I could actually speak to a human they assured me they would re-issue the prepaid card and that I would receive it in 6 to 10 days. Guess What, still have note received it. I lost my phone. Well, actually it fell out of my back pocket into a porta potty at a bike rally in waco. Guess What, I was STUPID! enough to purchase another over priced phone from Metro PCS with a $25 rebate that I still have not received. WHAT THE HELL IS THE PROBLEM?????

    Tammy 12/14/11 5:01PM
  • I been with metro pcs for over 2 years. Never had a problem with paying my phone bill over their automatic system til now. I paid my bill 5 days in advance, they sent a text with a conformation number, since I never had problems before i didnt keep it on file. Tell my why today my phone is off. I called cust service from my phone and the bastards wouldnt let me talk to an agent until i paid, WHICH I ALREADY DID! So I called from another phone and spoke to a rep, only for them to tell me that yes they got the payment and for some reason the money I paid on it went to another acct. The rep had no explanation as to why and opened a case # to investigate. NOw im more concerned who in the company has my acct info and who in the hell transfer my funds to another acct. I recommend you not deal with metro pcs, I'm changing my service asap!

    DiamondJlo 12/13/11 2:47PM
  • Ok so i didnt have my phone on for a few months cause i dint have money for it. I planned on payin my normal 40.00 dollars now they want 83.00 to turn it back on this is soooo not right i will be saying something to them in person very soon count on it.

    rct86 12/13/11 9:38AM
  • My girlfriend and I have a package deal with Metro PCS. She had lost her phone and put the number on suspention so that no one could use her phone. We went the next day and bought a new phone. She was having issues with the internet and called customer service. They told her that there was no internet on this phone and that we were not on the package deal. I called the store to put us back on the package deal. The girl that answered said we would have to go into the store to do this. I asked why, I can give you information over the phone, thats why I have a phone so that I dont have to be in places in person. She could not answer why we had to come in. I asked to speak to the manager. The manager said the same thing and added there would be a $10. charge to put the package deal back on. I commented ok, you want me back in to pay the charge first, why do we have to go in and pay, all we did was suspend the phone until we could purchase another one. Its been one day. She could not answer that question, she said rudely thats just the way it is. I asked for her name and she just hung up on me.So we took our phone and went in to get our money back, we only had the phone for 7 hours and barely used it. She told us that she now looked up our account and we did have the package deal. I said thats fine, we still want our money back and we will go somewhere else. She said that she deserved an explanation before she does this, very rudely. I said you hung up on me and have been very unprofessional.I asked her again for her name and she said she doesnt have to give me her name. I asked her to call the franchise owner, I find out she is not the manager, she is an assistant manager with a power conplex. The manager is on her way. I wait 45 minutes. The manager contacts a corporate rep. and I am waiting today for her to meet with me. This ghetto attitude and the total lack of customer service is a big reason I wont be spending my money here.

    waffen1 12/12/11 2:20PM
  • I am about to fn scream. I am trying to pay my bill. I tried to access the 611 on my phone and the prompt can't seem to get the information I am submitting. Ok, I then try to use the internet-the drop down box won't work so the system cant get my expiration date. Ok, then I try to call them from another phone, the system hangs up on me twice. Ok, then I try to look up the locations...guess what they have no phone numbers. So,my only recourse is to inconvienece myself and go into the store ...where you deviate and use your gas to be charged 5.00 becuase youve paid in the store. This sucks...I might as well mentioned that I've been through 5 phones since I've been with this company. They stick in the heat, and deteriote after 3 to 6 months usage. This company sucks...I'm fed up. After, I pay my bill, I am switching companies...good riddance!

    angereddame 12/12/11 12:48PM
  • Their bill pay and automated services really blow! Never can get a live person and their 411 service has changed and is really difficult to find a listing. Tired of all these money hungry companies cutting cost at the customers expense so they can make more!

    isboski 12/8/11 9:32AM
  • Wal-Mart Online Metropcs cards,

    I faced exactly the same problem you did after buying t card online at walmart.com. I was alreday on a 20 $ by the minute account. Bu the new PIN emailed by walmart did not work. Frustarted, I called metro PCS and they wasted my whole day making lame excuses and saying thatw almart did not update thier system with the PIN code. Now I am fighting the battle with walmart. Post a mesasge back how you resolved this. I will too....

    nano 12/1/11 6:35PM
  • they are crazy......

    i think they r trained to aggravate their customers....

    who heard of such a thing when u place an order online u dont get to get service from a live person only through email... and wait for them to respond....

    something needs to be done to this company to make them face their actions

    Anonymous 12/1/11 10:40AM
  • The biggest scam in the phone biz, you get nothing I mean nothing you drop at least 40% percent of call daily the phones often break the worst customer service in the world and stores with the worst people working in them stay a way

    dmc440 12/1/11 8:27AM
  • A COUPLE DAYS AGO I RECEIVED A TEXT MESSAGE STATING THAT MY SERVICE IS GOING TO BE TERMINATED ON MY NEXT BILLING CYCLE DUE TO VIOLATION OF TERMS OF SERVICE. I HAVE BEEN WITH METRO FOR FOUR YEARS NOW AND NEVER ONCE HAS ANYONE EVER BROUGHT TO MY ATTENTION THE TERMS OF SERVICE. I' AM A SOLDIER WITH THE UNITED STATES ARMY AND I TRAVEL OFTEN. WITH METRO EXPANDING NOW AND SAYING THERE SERVICE IS BEING OFFERED NATIONWIDE YOU WOULD THINK THAT MEANS YOU CAN USE YOUR PHONE ANYWHERE IN THE COUNTRY. WELL UNFORTUNATELY THAT IS NOT TRUE, IF YOU GO OUT OF YOUR SMALL SERVICE AREA WHERE YOU LIVE IT IS CONSIDERED ROAMING, AND DO KEEP IN MIND THERE IS NO WARNING ( AT LEAST NOT ON MY PHONE ) THAT SAYS YOUR ROAMING OR ANYTHING. IF THE COMPANY HAS GONE NATIONWIDE WHY CAN I NOT TAKE MY PHONE WITH ME IF I GO SOMEWHERE IN THE COUNTRY. SO AFTER PAYING MY PHONE EACH MONTH WITHOUT USING IT WHILE I WAS DEPLOYED TO AFGHANISTAN, I COME HOME TO FIND OUT IM BEING CANCELLED. REASON BE WHEN I RETURNED HOME I WASN'T AT MY BASE RIGHT AWAY, THEN I WENT ON A WELL DESERVED VACATION WHICH IN METRO'S EYES IS NOT ALLOWED. SO EVEN THOUGH ME AND MY FELLOW BROTHERS AND SISTERS OF THE ARMED SERVICES ENSURE THESE PEOPLE STAY SAFE AND HAVE THE FREEDOM TO KEEP THERE JOBS UP THERE AT CORPORATE EVERYDAY, WE GET ABSOLUTELY NO APPRECIATION IN FACT THE SUPERVISOR I SPOKE WITH AFTER WAITING ON HOLD FOR AN HOUR WAS NASTY WITH ME FOR HAVING A BAD ATTITUDE. WELL WOULDN'T YOU BE PISSED OFF TO? WELL METRO PIECE OF SH** YOU CAN FORGET EVER HAVING MY SERVICE AGAIN. AND I WILL BE 100% SURE THAT IF ANYONE IN MY FAMILY OR MY FRIENDS EVER ASKS ABOUT OR CONSIDERS SIGNING UP FOR METRO I WILL TELL THEM TO STAY AWAY!!! YOU GUYS REALLY SUCK.

    SINCERELY,
    A PISSED OFF SOLDIER

    ANGRY US SOLDIER 11/29/11 9:34AM
  • I have had metro pcs for 4 years now and last week my phone did not have reception around my area in moss landing CA, I think your company should check whats going on because this is a disappointment for your clients.

    estefany831 11/27/11 11:51PM
  • Metro PCS is a huge mistake. There is no where in the Los Angeles area that I can get a call and hang up when I choose. Frequently my calls are lost before a connection can be made as well as in the midst of conversations.

    I would like to take this phone and walk into the PCS store slam it on the floor and grind my heel into it all the while telling the store what a horrible system it is.

    However, I will control myself and take my phone to another provider, transfer my information to my new phone and bad mouth PCS metro whenever asked.

    Also when I asked about specific features I could not get a clear answer even when I pressed. I learned that no that feature isn't part of the plan.

    The feature is that conference calls are blocked and you must purchase additional time on a phone card to access these conference calls....be warned.
    Shady-friendly help.

    Anonymous 11/22/11 8:30PM
  • Called because my 18 yr old son's metro pcs service was disconnected and he just paid it on the 10th. I was considering getting a family plan. This is sad an automated system tells me I can't speak with a cust serv rep unless the bill is paid, your process is absolute crap.

    pissed 11/22/11 12:07PM
  • I also just wish to express my disappointment with the customer service at MetroPCS. I had a bad experience trying to talk with a live person and a supervisor. I did not know about pressingg the #key until tonight. (Thanks for that helpful information). Before when I tried to get to a manager/supervisor, after 15 minutes trying to get through all the prompts. I was put on hold for 1 hour. Customer service in the store as well is a challenging experience, had to wait for 45 minutes to get to the counter to get some information there and was told I still would to call the 1888 number. as I shared with Joey a nice gentleman; I want to began to let everyone know that Metro does not have a policy to work with our US Servicemen while on deployment even for short 6-8 months;even with documentation. So buyers beware when a sales rep. tells you differently. You have to pay your same amount each month; even when you are on the other side of the world completely out of their service area. (NO smaller charge is available)and please note I was not asking it for free and it is a single line service not a family, if you want to keep your same telephone number active, otherwise you will lose it.
    An Exhausted Mother.

    Exhausted 11/18/11 7:53PM
  • Through no fault of my own (well maybe a little)I purchased a "pay your bill card" and I am on a by the minute plan....to my surprise they are not compatible even though it is very unclear on the card what exactly it is for.....i am currently on hold trying to get this resolved `10 minutes and counting on hold for a manager as the first person i talked to is an idiot...I think the card is vague on purpose and this whole thing is a scam just like never any 20$ cards for sale

    Anonymous 11/18/11 6:24PM
  • Here I am reading the comments while on the phone with customer service & what I'm reading is happening to me!!! I had all the info, tracking # order # etc. and they couldn't find me! then when I asked to speak to a supervisor to find out they could locate me w/all the info.. guess what? I was hung up on! that's right! I never receive my rebate and never was able to get a human on the rebate line....I going to send this phone back based on personal experience & the over 200 other comment of terrible customer service others have received...why do I get the feeling this company is run out of tent some where in Siberia?! I going to report the unethical behavior to the FCC and I recommend everyone else do the same..

    Anonymous 11/15/11 6:48PM
  • I have been a customer Since Jun 2008 with Metropcs pay my bills online never disconnected for over due, But, Since I joined a family plan I'm experiancing with signal faded, call interruption,over all (Mobile network not available) for 5-8hrs Asking customer service what's going on and thier reply hasn't related with disconnection issue. I'm fed up with Metropcs worst service.

    Lize 11/14/11 3:34PM
  • All the blogs I read apply to me but this last one was my last. I get a governmeent check on the 1st and always pay my bills on the 1stand they always start bugging me on the 11th and this month i paid on the 1st but of course after speaking to many reps (one a real doofus)I paid it again on the 11th and was told I would have to go to a store to have my due date changed .ihave been to their stores and at 77 years of age my blood pressur cannot take another one of their terrible stores.,so I will be changing my servic after I use up my $80.00 i PAID THIS MONTH. I want to keep my number but I'm sur that will not go well.

    pjcbsn 40 @gmail 11/14/11 8:29AM
  • Hey LAURA 686: First learn ENGLISH... you didn't even make a complete sentence... then you might be able to figure out what is going on. This is so wrong. I think you are looking for foolish people with no other way to get a phone - and then yours doesn't work. and a company that lies to you for only 40 dollars a month... SICK OF THIS. There is no deal here run quickly and find a real server. Maybe someone that speaks ENGLISH or even SPANISH if they were telling the truth.

    gotta go. 11/9/11 9:04PM
  • I just got my "phone" today... So far, no incoming calls for 3 hours. Then the ones that Do get through are dropped within minutes. NOW the battery is dead, and even though it is plugged into the charger. It turns itself off. No Incoming No outgoing... REALLY?? The PEOPLE's wireless. Is that for people with no phones? PS. I won't be with you for long. OH BTW. I had to go by a second store to see why I was getting no service, and he told me first it was programmed wrong, and then it was a "delay in service". Well listen Metro PCS. I have NO SERICE and I just paid you $180... Fry brother, fry.

    goodbye 11/9/11 8:41PM
  • i payed my bill by debit and lost my confirm number rec. now my phones are turned of and even my bank stament says i payed it!! but my phones still turned off!! and you got your money!!because i dont have my confirm number!! but bank says pcs got there payment!! going to new cell phone company to much of a pain with pcs!!

    Anonymous 11/8/11 10:01AM
  • Hello, again,

    I paid my bill on line on 10-27-2011, you
    disconnected my phone....
    I called your office 10-31-2011.....after
    30 minutes complaining you connected your
    phone....today is november 6 and I wanted
    to make a call and my phone again disconnected
    telling me:I am late with the payment!
    WHAT THE HELL GOING ON YOUR COMPANY?????
    I AM REALLY RUNNING OUT WITH PATIENCE WITH
    YOUR COMPANY!

    Anonymous 11/6/11 5:02PM
  • Is Hawaii in the United States of America? Last I checked it was. However, "Nationwide" calling is misleading. They should advertise their service as continental US. Not to mention that I had no service in the LA area 1/4 of the time. When I asked the customer reps. I got a stupid explanation why I need to purchase international calling so I could call Hawaii. Sold the phone after 4 days of service and took the loss. Need prepaid? Go elsewhere.

    Anonymous 11/5/11 8:21PM
  • This service is the dumbest service i ever been associated with. This service needs to get shut on down. No more customers for them. I wanna burn every metro pcs building down to the ground. ASHES. No MORE METROPCS. Everybody should just throw eggs or something at the metro store. Heres their shutdown notice.

    Kill Metropcs 11/5/11 3:30PM
  • This the worst phone service i ever had. I cant believe im with the service. This service never satisfies what i want it to. I paid my bill on the 28th of October and it was on for about a week and now its off. Paid 55 dollars for a week of service. Going to sprint. They dont dissapoint.

    MetrosNoGood 11/5/11 3:21PM

  • I sent my november payment of $45.00 last month on the 14th. It has been paid and approved by my bank. IT CLEARED! But NO CREDIT for that payment! It states I STILL OWE this amount by the 10th!

    I have given up on speaking to a LIVE PERSON! Impossiable! My number is (727) 288-1815, e-mail: mikenolen@hotmail.com and my account # is 780670966.

    NEVER had problems but if this is NOT taken care of VERY SOON I will change carriers and take the $45.00 loss!

    JUST PLAIN SAD! I have been with you for a long time and FED-UP

    Mike Nolen

    mike nolen 11/4/11 6:23AM
  • hi i have been with metro pcs for two years because of a mistake i lost my phone number also 81.00 just paid bill and had to pay another 40.00 just to have my phone reconnected just within a couple of hours i think i should get something back not fair on they part

    google 11/3/11 7:48PM
  • Metro PCS-a very unprofessional company from the top down! Their customer serv absolutely TERRIBLE!!!!!!

    Anonymous 11/3/11 5:18PM
  • Thank you very much.. this info is really helpfull!

    Anonnymous 10/31/11 6:41PM
  • i was kool metro until huawei ascend went out and the only thing that get to is i spent my last 50 bucks to pay my phone and the next day my phone broke down and i spoke with a metro rep. and they told me threy can suspend my service till i buy a phone but when i got a used phone and took it to the metro store the rep. said the same thing about the my service to suspend it but then she say but even if u suspend your service.the clock is runing so ibuy a used phone and it turned out to be a verizon lg and take in to activate it and she that c an't do it so long story short metro screw with 100.00 bucks 50 for serv. and 50 for the phone so now iam going back to boost

    papi carlos 10/31/11 6:06AM
  • My hone number is:7072970600
    24 hours ago I paid on line $45 and still
    my phone is disconnected!
    My references numbers are:184364694 for$40.00
    and 184366933 for $5.00
    I was trying to call you, but only answearing
    machine or Spanish speaking tape there!
    He, this is an English speaking country,
    SPEAK ENGLISH NOT SPANISH !
    GIVE ME BACK MY PHONE, SINCE I ALREADY PAID
    MY BILL!
    THIS IS THE SECOND TIME HAPPENED WITH ME
    YOUR SERVICE IS VERY BAD !
    CARLKAROLY PEKALA

    Anonymous 10/28/11 12:24PM
  • I HAVE BEEN WITH METROPCS OFF AND ON FOR OVER 10 YEARS AND HAVE BEEN PRETTY SATISFIED UP UNTIL NOW. I RECENTLY PURCHASED A HUAWEI M735. THIS HAS BEEN BY FAR THE MOST CRAPPIEST HANDSET I HAVE EVER EVER OWNED FROM METROPCS. THEN TRIED TO CALL FOR TECH SUPPORT AND COULDN'T GET ANY HELP FOR THIS PARTICULAR HANDSET. I THEN PROCEEDED TO GO ONLINE AND THE TECH SUPPORT THAT I FOUND WANTED TO CHARGE ME $24. THIS MAKES ME A VERY UNHAPPY CUSTOMER.

    ALBO_DA_DON 10/28/11 9:29AM
  • I HAVE BEEN WITH METROPCS OFF AND ON FOR OVER 10 YEARS AND HAVE BEEN PRETTY SATISFIED UP UNTIL NOW. I RECENTLY PURCHASED A HUAWEI M735. THIS HAS BEEN BY FAR THE MOST CRAPPIEST HANDSET I HAVE EVER EVER OWNED FROM METROPCS. THEN TRIED TO CALL FOR TECH SUPPORT AND COULDN'T GET ANY HELP FOR THIS PARTICULAR HANDSET. I THEN PROCEEDED TO GO ONLINE AND THE TECH SUPPORT THAT I FOUND WANTED TO CHARGE ME $24. THIS MAKES ME A VERY UNHAPPY CUSTOMER.

    ALBO_DA_DON 10/28/11 9:29AM
  • I have tried to reach your Customer Service for the past 10 minutes. You have 24 hour service on your website.

    Horrible Service

    Can't rate anything except reachability. Did not speak to anyone

    Anonymous 10/21/11 8:38AM
  • I HATE metropcs. ITS NON-STOP PROBLEMS WITH THEM; AND LIES ALL IN THEIR ADVERTISEMENT. THIS IS THE FINAL STRAW!!! for one, it is IMPOSSIBLE to talk to someone about anything; the 3 digit number they send you is a continuous loop of nowhere that keeps prompting PAY YOUR BILL or pay something to those money hungry dogs. I wanted to add metronavigator for "5 extra dollars" right? I called 10/1/11 to pay my bill and add it; a rep said it'll be an extra charge unless I add on the day that my bill is due because thats when they start over; only $45, so I called yesterday to pay my bill and add it; they said no its $50 she told you wrong; so I said ok, no i dont want it. I paid online for FREE my $40 bill and received 2 confirmations; my phone and email. THEY TURNED MY PHONE OFF TODAY when I paid my $40 yesterday; and I have to work in a dangerous neighborhood. I HATE THEM. I tried to call *611 like WTF and the loop went round and round. Finally I yelled OPERATORRRR!! Enough that the machine said I cant talk to anyone because I didnt pay my full amount of bill. Last month they charged my Credit card $80 (DOUBLE) and I called again like wtf!!! I had that in there for something else that I couldnt pay for and the Indian woman was unsimpathetic and unknowledgeable of what happened. IM TOO THROUGH; there is no way to speak to a manager or CEO. I PRAY TO GOD THAT VIRGIN MOBILE or another good company comes in and takes all metro customers with a $35 dollar deal. Because I GUARANTEE NO ONE IS STAYING FOR THE SERVICE. Burn in hell.

    IneedabetterPHONESERVICE 10/19/11 2:48PM
  • MY DAUGHTER, WENT TO A METRO PCS STORE IN MILFORD, MASSACHUSETTS TWICE, AND HAD A AWFUL EXSPERENCE. THE FRANCHISE OWNER WAS SO RUDE AND UNCORPORTIVE, IN ENGLISH AN ASS!!
    I,AM A VERIZON CUSTOMER NOW AND GOING TO CHANGE SOON !! MY DAUGHTER IS A DOCTOR, AND WAS VERY POLITE! WE MIGHT GO TO YOUR COMPANY STORE IN FRAMINGHAM,MA. THIS PERSON, SHOULD NOT HAVE THAT FRANCHISE, SHOULD BE REMOVED !!

    GARY MANGANIELLO

    !!

    MANGA 10/19/11 2:30PM
  • I live in the Bay Area and Metro PCS's entire network has been down for two days now. I have health issues and this is my only phone, no landline. I used to be with Boost Mobile but I moved to Metro PCS like my family because it was cheaper. Yeah, that showed me. Would be nice if they'd bother to put something up on their site about the outage. Being on SSI it's going to take me at least three months to save up enough to switch back to Boost Mobile.

    Gumdrop 10/19/11 10:26AM
  • HI I HAVE BEEN A CUSTOMER SINCE 2006. I HAVE AUTO-PAY. THEY HAVE PUT THE EXPERATION DATE IN 2XS WRONG,I CALLED 2XS AND UPDATED MY INFORMATION IN ONE DAY AND THE SAME DAY THEY CUT MY PHONE OFF. I CALLED BACK AGAIN. THEY GAVE ME NO CREDIT, NO EXPLANATION AS TO WHY THIS IS HAPPENING. THEY DONT CARE IF THEY LOSE A LONG TIME CUSTOMER OR NOT.AND THEY ARE.

    DRAYONI 10/17/11 1:06PM
  • Worst customer service ever!!!! Automated messaging will not alow for a person and when you call about 15 times it will hang up on you.
    This is absolutely terrible service; I expect this poor phone company out of business within a couple of years. They deduct the funds if I am a day late and then disconnect my service despite confirming it with my bank.

    A can with a cord has better service and reception with quality customer servicing.

    Fulano De Tal 10/17/11 9:32AM
  • Metropcs, has a prepaid minute service, which they are apparently trying to discourage the public from using. The only supplier of these prepaid cards is Walmart who never seems to keep them in stock. I picked up a set of the game cards for Metro Putting money on my account and through lack of info from their rep my service was 'interrupted'. Metropcs,what a waste.

    selizabetht90 10/13/11 12:12PM
  • Paid my Phone late, Paid and automated phone states to wait 2 hours before activation. Did not activate. Not even the next day passed 10am. Automated phone service says that "THEY CANT TRANSFER ME TO AN AGENT UNTIL I PAY MY PHONE BILL" then I say pay Phone Bill and they say as of 1 day ago you have paid 40.00. so I press the 0 button for operator, and they say "We cant Understand" call back Good-bye. They HANG UP ON YOU

    IF YOU ARE LATE DON"T PAY BY PHONE PAY BY LOCAL BRANCH , If you pat at location they can HELP reactivation A.S.A.P. if you pay by phone, you R SCREWED LIKE ME.

    WORSTCUSTOMERSERVICE 10/12/11 10:32AM
  • Worst page! I couldn't solve anything! that stupid zip code thing is impossible!

    Anonymous 10/12/11 9:08AM
  • Very slow and confusing web-page, unable to pay your bill on-line; customer service is located off shore, and not in the US. Thus, several on their staff speak rather poor English.

    Why use a telephone service that does not use a US based customer service department.

    Robert

    robertv 10/11/11 1:37PM
  • i have been a metropcs customer for three years,and i got into a finical hardship and metropcs still turn my phone off one minute after midnight,i explained that i'm in bad health and need my phone for health reasons, and that i would catch up the bill next month,but they turn my phone off any way.to me thats bad business, i just wanted to let this be known.

    reginald 10/10/11 7:50AM
  • I have been with Metro PCS for almost 3 years now. I have two business lines and one personal line with them. I buy and pay my bill at a local dealer a mile from my house. Since I added a third line (a business line) I had heard people say they called the number and Metro PCS would say the phone wasnt in service. Then they would call back and it would go through. This week I had 4 people tell me that! I went to my dealer and the F-stick tried to sell me another phone after the phone I have is only 6 months old, he refused to help me with my technical problem instead he told me to go to another Metro PCS store location. Well I listned I went to another location alright SPRINT! FU Metro PCS Dealer on Edwater Drive in Orlando and FU Metro PCS for your poor customer service!!!

    Cornholed 10/7/11 9:51AM
  • A friend of mine recently bought and attempted to activate etc...his MetroPCs Huewai smartphone. Automated. Cut off repeatedly, and was hard to understand (in both dirs. ), the automated "service", gave little to no time to react, did not understand English well, or just did what the heck it chose. Subsequently, the ph is partially active and set up ; although, he can't do anything, like access his own account because he doesn't know what security code the damn automated system chose! It isn't any of the ones that he was attempting to choose! I tried to help on the 3rd day after purchase, (ph.) and was able to get a live person. While the woman was trying to be of help; she was bound by "policy" which I understand fully but the soulution he was given for this issue was "go to Corporate office near you with you I.D. and your receipt(s_)" YEAH! 120mi round trip! F' KOOL! Not the reps. fault, feel for you chick! God, need that job. Too Bad It's with THOSE #*@$'s!

    Mobaby05 10/6/11 10:41AM
  • I HATE METRO PCS!! I paid my bill on 9/30, but on 10/3 my service was interrupted for non payment...WTH??!! As of today (10/5) I still do not have service. I was told to fax a copy of my bank statement to the "Treasury Department", but when I asked for a direct number to the "Treasury Department" I was told there wasn't a number available...WTH!!

    Not to mention, it's HELL speaking to an actual person...This is by far the WORSE customer service I've experienced in my life...and I'm not exaggerating.

    Anonymous 10/5/11 3:15PM
  • I have never seen a more difficult to use site than metro. At least 25 times I tried different avenues to pay my bill online and was denied. Usually by the same " enter your zip code " screen which absolutely refuses to accept a zip code nor does it offer any help or suggestions. It's almost enough to make you want to switch companies.

    Anonymous 10/4/11 4:38PM
  • Wasted $300 dollars. they said for 2 phones my bill would not exceed $80,I upgraded to 4g, my bill is now $130.they did not tell me it was more for 4g which i do not get in my area.I have on average 1 to 2 bars except when i am in metro store parking lot where i get 5 bars,hmmmm.The web is horrible, hardly ever works,no youtube without wifi,they told me to get wifi, what good is that when i am on the road.You get what you pay for!I am going to smash my phone with a sledge hammer and leave it on their door step.

    metroPrettyCrappyService 10/1/11 5:58PM
  • I loved metro pcs until i had to move from P.A to N.C i had great service after i moved no problems but then they just droped my line and it broke my heart they need to expand more they could make so much mored money it i loved it had no problems

    bribri 9/28/11 1:46PM
  • No one speaks ENGLISH as a first language, they yes you to death, while having NO CLUE what you said or instructed them to do, I changed my billing cc, and they continue to charge my old cc, and refuse to remove it from their database. THE WORST !!!!

    vinniesj 9/26/11 1:27PM
  • Horrible customer service. The rude agent didn't set up my autopay, and when I called back to find out why my daughter's phone was turned off, I couldn't speak to anyone. I'll never get those hours back.

    Anonymous 9/25/11 9:00PM
  • I get zero to 2 bars where I live and that fluctuates constantly which makes for extremely unreliable phone service. I thought that buying the most expensive phone they have (Indulge) that I would get the best reception and service but boy was I wrong. When I first got home my my service was at 2 bars with the occasional 1 bar which I figured was acceptable but at around day 7 my service started hitting 1 to zero bars with increasing frequency. At day 10 I took my phone in to the store which I purchased it and was told that I was beyond the 7 day return policy but they would contact their local sales rep and to call back at 3 the next day. When I called back the manager was not available so I went down to the store and had the sales rep Lupita (who was slouched over in her chair munching on an apple while talking to me) contact their "sales rep" who I then spoke with and she let me know that they could do nothing for me other than contact the Metropcs main store manager and have them replace my phone under the manufactures 1 year warranty and she would talk to them about making sure I received a new phone replacement and not a refurbished one. Needless to say when I arrived at the main store and finally heard my number called I was told they never received a call but that my phone had originally been setup incorrectly and hopefully that would correct the reception problem but if it did not, all they could do would be to replace my brand new 11 day old phone with a refurbished one.

    Bottom line I feel that MetroPCS does not stand behind the products or services they sell and yes I am back down to zero to 2 fluctuating bars with zero the majority of the time.

    Anonymous 9/23/11 9:54AM
  • Phone doesn't work in the "extended home area" unless you dial magic numbers in the regular area - magic numbers that they don't tell you about anywhere in their documentation.

    Customer service was completely unhelpful, and the automated system gave me a condescending lecture when I asked for an operator.

    Anonymous 9/22/11 3:25PM
  • We live in Winter Park Florida and have been without a phone for 3 days now.We have tried to get it fixed but after 6 calls to the 611 number and 1 visit to the store we get nothing. 3DAYS NO PHONE THEY DO NOT CARE!!!!!!!!! All we get is I am sorry and thank you for being a customer and when you ask for a supervisor they hang up on you or they act like they don't want to get them. There is sooo much more to post but I wish we had not bought their phones. We have 5 numbers with them and none of them have service unless we buy roaming min. metro piece of crap service is their true name.I wish the Rays did not allowed them to sponsor them.This company needs to be reported to the better business bureau.
    We are just done with this sham of a company that has customer service lie to you.

    ex-metro 9/22/11 2:53PM
  • Terrible. First, you have seven days to return the phone if not happy. On the seventh day I discovered I could not receive text messages from Verizon. On the eighth day I went to the store and they refuse to refund my money. NO ONE TOLD ME WHEN i SIGNED UP I COULD NOT RECEIVE TEXTS FROM VERIZON - THE ONLY REASON i SWITCHED TO THEIR COMPANY. The manager refused to deal with me, and gave me the number for customer service, who told me to go back to the store I purchased the phone at. Since I was still in the parking lot of the store I went back in and was told by the same woman she could not do a thing for me. BUYER BEWARE! Kathy D.

    dunbark 9/20/11 5:36PM
  • My wife has a Metro PCS android. The phone was purchased 5 months ago, with a 30$ rebate. Never got the rebate. Phone was horrid. Changed battery twice. The service is not good, I live in Dallas Metro and the service is not available in parts of metropolitan. I went to the store in Irving and had the worst customer service. I am kicking myself for disconnecting at&t.

    dfwengineer 9/20/11 7:37AM
  • MetroPCS makes it impossible to pay the bill without a charging a fee. I used to pay my bill online, but for two months now, when you click any link to pay it, the screen logs off and states Internet Explorer cannot display the website. WTF Gives?

    Anonymous 9/12/11 10:53PM
  • i made a purchase at the local pcs in bayonne nj. i do know that they do cater to the spanish people. most of the signs are in spanish. i told the sales person i was interested in a phone(huawei) and was given no explaination about the phone..when I went back to the store because of an issue with the phone all they did was play with it and told me they could find nothing wrong with the phone. i told them that i wanted to return the phone but they became irate and tole me that i used the phone for more then one hour and the phone could not be returned. they told me that it was only a minor problem and i should just deal with it.
    when you spend over 100 dollars for a phone you expect it to work. not have to put up with a minor problem. i plan on going over to t-moble by the end of sept. at least they know the equipment they sell and bend over backwards to get your business.

    cesarejm 9/12/11 11:20AM
  • Metro has got to have the worse customer service in town. I pay my bill and every damn month and you cut off service for non-payment. What gives? You cater to the hispanic population that feel they absolutely need your phone for Spanish-speaking purposes. I would rather pay more for GOOD service!!! Sooooooooo...you can shove this service up your ass!!
    People must really need a job to be working for you! Po' folks!!!

    upyour assd 9/7/11 6:14AM
  • You all are right. This is the worst customer service I have ever experienced. I have had a problem with my online bill pay twice. I went back and forth with the bank and MetroPCS. All Metro did was create payment case id's which in turn means nothing because my phone was turned off three times for lack of payment. When I was promised by a manager over the phone that suspending my service would not happen because they are trying to locate my payment. My phone was turned off three times and my online bill payment still has not been found. They said they may even turn my phone off again until the payment is found. The bank sent it to them, we have proof. So where is it??? I am still waiting it has been 7 days and my phone is turned off ever 2 days until my payment is found. So I have to take time out to get in that maze of an automatic system to get to a real person and they give me another payment case id. I ended up getting three payment case id's on three different occassions and the customer service rep told me I had exceeded the number so I could not get my phone turned back on until I paid. So I asked to speak to a manager and I was put on hold for up to 30 minutes and that guy never returned. So I call back and ask to speak to a manager and finally got one! She reactived my phone and said it will be turned off in two days if my payment is not received from the bank. I have paid my bills online for 4 months. There is something seriously wrong with MetroPCS. I believe my payment has been missapplied and they cannot give me any information about that either!!! This place must be owned by someone working out of their garage who is not ready to go global!!!

    Relaxed Anyway 9/6/11 8:30PM
  • I have witnessed this company's POOR Customer service practices second hand, and that was close enough. I have an employee who had his phone shut off for: Reason #1--he payed his bill with a check cashing store, then requested to have his money switched over to another Metro PCS customer (they would not give the name or number of this customer). He called customer service and waited for a REALLY REALLY Long Time to talk to someone. When he finally asked them why his phone was off, they gave him the story and he asked to speak with a manager because they were wrong. He waited again for an even longer amount of time, then finally he got someone on the phone. He told them about the issue, and they continued with this story, the was hung up on and waited a long time before he could speak with someone again. Finally, another manager came on and pretended not to hear him, "hello, hello, I cannot hear you but I am going to turn your service back on in about an hour. I will call you back after this to check on your service. Ok. My employee says "heck no your not playing this game, I know you can hear me. Says "Thank you", after she says so will turn his phone on, and the Manager says "YOUR WELCOME"....I THOUGHT YOU COULD NOT HEAR ME and CLICK...phone is dead. So, hour goes by and not service. By the next morning, the service was turned back on, but only to be turned back of by lunch. Reason #2--Now, they see he paid his Aug payment, but he did not pay his July payment?!?! WHAT? We all know, if you do not make your payment on the due date, the phone is shut off immediately!! Again calls what they offer for Customer service and gets the same crap service. They would not help him! He gave them his payment confirmation numbers, and they just said that they did not have them in their system. They, when he mentioned that he would have been turned off in July the customer service rep agreed, then started to say it was because of Another Reason #3, but I forgot this reason. He went back to the check casing store (Customer service was AWESOME!!) and they printed out a statement of his payments, and he took them to the WINTER PARK FL Corporate Store. The rep refused to help him, and the manager said that his payment was reversed. My employee tried to ask what reversed meant, and the manager gave his a nasty reply that his payment was just reversed. He asked WHO HAS MY MONEY? The manager said I am sure you KNOW where it is! What the HE-- does that mean, I know where it is, I am here because I have made my payments, and you turned off my phone. You have given me 3-4 reason, and no one will turn my phone on. Here is the check cashing store that made the payments, please give them a call to work this out. Kicked him out of the store. Basically this went on for a few days. His phone was turned on once again, then back off. Ask the check cashing store to contact some one higher up in metro pcs that they work with, got a name and number for them and another statement and receipts for payments (claimed he did not make). A few more crap phone calls to the non customer service from there website, than another nasty visit to the corporate store. Manager again will NOT DO ANYTHING!!! He wont even call his own contact person that the check cashing store gave, he called the cops!!! What the heck, will not even make a phone call to clear up this issue. Needless to say...ended up cutting his losses and getting a new account with TMOBILE!!!! And, he has not been compensated for wasting a WEEK of his TIME...and EXTREME AGGRAVATION nor did they give him back his money. THIS IS THE WORST COMPANY I HAVE EVER EVER EVER HEARD OF!!!!!!!

    icegirl 9/5/11 7:27PM
  • Metro-PCS service is fine if you NEVER need to contact them for billing or service changes. You will run down your phone battery or die waiting on a customer service rep. I'm not really sure that they have any. I have never been able to access my on-line account and the two nearest stores say that they can't help... I should go to a corporate store. The URLs for the Metro-PCS corporate store DO NOT LIST A PHONE NUMBER!!!
    Can you believe that $hit?

    mtntexas 9/3/11 5:02PM
  • METROPCS HAS THE WORST CUSTOMER SERVICE I HAVE ENCOUNTERED IN MY ENTIRE LIFE. WE HAVE HAD THEIR SERVICE SINCE 2005 AND NEVER MADE A LATE PAYMENT THE ENTIRE TIME. WE HAVE A FAMILY PLAN AND MY HUSBAND TRAVEL ALOT FOR WORK. WHEN WE GOT OUR PLAN WE WERE TOLD THAT THE PHONE WILL WORK EVERY WHERE IN THE UNITED STATES. WE NEVER HAD ANY PHONE PROBLEMS BEFORE. BUT TODAY FOR SOME REASON THEY DECIDE TO SHUT MY HUSBANDS PHONE OFF. WE HAVE A FAMILY PLAN AND MY PHONE IS WORKING BUT THEY TURNED OFF HIS PHONE. WHEN WE JUST MADE THE PAYMENT TWO DAYS AGO. WE CALLED CUSTOMER SERVICE 4 TIMES TODAY AND NO ONE CAN GIVE US AN ANSWER WHY HIS PHONE WAS TURNED OFF. ALSO WE TALKED TO 3 DIFFERENT CUSTOMER SERVICE AGENT AND THEY PUT US ON HOLD AND COME BACK AND HANG UP THE PHONE ON US. WHEN WE ASKED TO SPEAK TO A MANAGER OR SUPERVISOR THEY PUT US ON HOLD FOR EXACTLY 36 MINUTES AND 12 SECONDS (WE WERE WATCHING THE TIME) AND AFTERWARDS THEY DROP OUR CALL AGAIN. I HAVE NEVER ENCOUNTERED SUCH BAD CUSTOMER SERVICE. I AM SURPRISED THAT THIS COMPANY IS STILL IN BUSINESS. THEY SHOULD BE REPORTED TO BETTER BUSINESS BUREAU AND THEY SHOULD BE COMPLETELY SHUT DOWN.

    HassanAwan 8/31/11 5:16PM
  • Hi I just want to let you guys know about a bad experience I had today August 31 of 2011 in a MetroPCS located in Stockton Sacramento CA. So this is how it went down. Will we had to go pick up a phone we were changing because our current phone wasn't working and we were scheduled to pick up a replacement. So we went in and the first thing we did was to get into a line that didn't have any people thinking that we would get customer service faster. The Security person in this case was a African America female decided to tell us to move if we weren't getting a new phone and to go to the other line. We explained to her why we were here and she rudely told us to move. Since my father didn't speak English I was explaining to him what was going on and so we were speaking and although that lady didn't understand anything we were say she started telling my dad to move and started arguing with us. I then told her that my dad couldn't understand because he didn't know English and she told me that that didn't matter and that we should read the signs outside. We then switched lines and after we were getting service another guy asked us to see the phone and he told us that it had water damaged and that he couldn't do anything. This fact they forgot to mention last week! so we told him we wanted to speak to the person we spoke to last week. And we did speak to him but these time since the other guy told him of the so called water damaged he changed his mind and told us that he wasn't going to change the phone because he said that when we brought the phone last week it didn't have water damage and that he couldn't do anything. What I'm thinking is that if the phone really had water damaged why didn't they say that last week so we didn't have to loose our time going to MetroPCS again. I believe that it isn't fair that we are still paying for a phone that we aren't even using because it doesn't even work. And another thing the same security lady let another guy through with the same problem, to my knowledge he wasn't getting a new phone either. And I don't think its fair to let him bye just like that. I really had a bad experience today in the MetroPCS in Stockton CA in Sacramento and I plan to never again go back there. I might even cancel my account I don't think we deserved to be treated like that. And certainly its the first time we have been treated like that in a MetroPCS store.

    Paloma 8/31/11 12:26PM
  • THIS IS BY FAR THE WORST MOBILE PHONE COMPANY EVER BEEN INTRODUCED TO THE MARKET. YOU CALL THE CUSTOMER SERVICE AND WHAT DO YOU GET??.......N-O-T-H-I-N-G!!!! YOU CAN SIT THERE FOR 24 HOURS AND NO ONE WILL ANSWER THE DAMN CUSTOMER SERVICE LINE. STOP WASTING YOUR MONEY ON THIS COMPANY PEOPLE!!! ITS NOT WORTH IT. IM SURE THERE ARE OTHER COMPANIES OUT THERE, WHERE YOU CAN GET GREAT CUSTOMER SERVICE AT THE SAME TIME GETTING A GOOD DEAL. DON'T WASTE ANOTHER HARD EARN MONEY ON THIS CRAPPY COMPANY THAT ONLY CARES ABOUT YOU HARD EARN CASH!!! THAT'S ALL THIS COMPANY IS ABOUT!!

    Anonymous 8/30/11 9:29PM
  • I HATE BEING CHEATED AND LIED TO BY ANY COMPANY OR PERSONS REPRISENTING THE COMPANY!!!
    I live in Riverside County, California. I am a Rescue/Medic for an aquatic racing organization. In September of 2010 I was in San Diego, California for a racing event. I had checked with a sales person for Metro PCS prior to leaving home to make sure that I would have phone service in San Diego. It was important because I needed to be in contact with 4 separate entities during the weekend. The clerk told me yes I would have a signal. But when I arrived in San Diego, I had NO SIGNAL. I tried to refresh my phone so it would hit the local tower but it did not work. I had to rent a special radio that allowed me to communicate with those involved.
    When I returned home I contacted my local Metro PCS store to find out why this happened. The clerk told me that Metro PCS revamped their signals and that I would “NEED TO PURCHESS A NEW PHONE.” I told the clerk that he was “LYING”. I gave him three reasons. #1 My phone still works in Los Angeles, San Bernardino and Riverside Counties within the state of California. #2 My phone was activated 6 months prior to this incident. And #3 The exact Brand and Model was on their shelf being advertised as one of their top brands. The clerked smiled and told me that I was right. He took my phone punched in some numbers and I now have reception in San Diego.
    In April of 2011 I had the same thing happen to me when I was in Laughlin Nevada. I was shown the calling area on a computer indicating that I would receive a signal. When I arrived I again had No Signal. Upon my return home I contacted my local store and was greeted by a new Clerk who promptly gave me the exact same Signal speech. (Almost verbatim.) When I reminded the clerk of the September incident the clerk told me he did not know why this happened and that he could not help me. He then went to another customer and left me alone. I had no more service this day.
    This is one of many problems that I have had with Metro PCS. My friends and new acquaintances have joined me in calling Metro PCS, METRO PIESE OF S#@T!!! Every chance I have I try to discourage old, new and potential customers to boycott this company.

    Michael Luther 8/29/11 3:07PM
  • my phone from metro just found out my name changed my phone number dose not match who i am and your company metro is a landline from my metro number 925 727 5719 email nerave282@yahoo.com what do you mean you will eject your costmer service please tell

    oseemenowo 8/26/11 11:45AM
  • Yesterday i droped my phone in water i called metro 2 switch phones and 2 get a new phone since i pay insurence every month but they told me i cant use it cuz i was gonna switch phones so wat they was tellin me is that i been payin 4 insurence 4 no reson and that i would have 2 buy a new phone all 2gether then the C/S agent was rude and gettin smart wit me sod then i was really pissed off so at the end of the month im gonna switch companys cuz i refuse 2 deal wit metro anylonger

    angelt 8/26/11 9:22AM
  • Don't even think about signing up with Metro PCS! Their customer service sucks, they are impossible to reach, I have had nothing but problems with service. After 20 calls I get connected with someone that can barely speak english. This company is a disgrace and should not be in business!!!

    GARY 8/24/11 3:21PM
  • Please help clients who need to pay their phone bills online do it quickly.It has taken me 30 minutes.We don't need advertisements that waste our time.Try not to do the same mistakes that made other companies loose their customers .Don't take customers for granted you will soon loose them and they will never come back.You need Help! some of are professionals we shall seek better services else where and move way with our clients stand warned!

    Deus 8/24/11 8:43AM
  • I have a metro pcs pre paid service, the month of july my phone was cut off for non payment , the on august 1st, i paid my service bill for the month of august, comfimation #ZS8BPB, my # is 678-760-0132 george m griffith. then on the 7thaugust my service has been suppended for non payment, even though I made the payment and has a com.#
    why can't I get the service that I paid for?
    I'm going to contact the State of Georgia dept. of consumer affairs, if this can not be fixed ASAP!

    burger 8/19/11 7:23AM
  • At first I was ok with MetroPCS as I was paying less and getting unlimited services, but the web browsing is terrible, and I couldn't get any service at all in Santa Barbara which is a pretty big city! The phone seems to need constant charging and my incoming text messages arrive HOURS after they are sent... can't tell you how many "almost" fights I've had with my boyfriend wondering why he didn't answer a question I texted to him lol. The all too frequent advertisements are loud and startle me at work, I can't lower the volume on the advert alerts. Nearly every day in the afternoon I hear the sound that alerts me I have a new voicemail even though the phone didn't ring, and it says 'new voicemail' on the screen but there are no messages. Some days it does this about 5 or 6 times.


    I went with Metro PCS because I was paying more than $45/mo for Sprint, no web, charge per text, and a restricted amount of minutes. It was an old outdated plan and when I called to cancel after 10 years of being a faithful customer and could not get the $350 termination fee waived, they say "are you sure you want to cancel this, you have one of the best plans available anywhere!" I explained I lost my job and can't afford it anymore... "well you know that when you apply for jobs you'll need a phone for them to contact you"... wow just WOW, but that is a different complaint....

    erika 8/17/11 9:05AM
  • I just went over to a MetroPCS store to pay my bill, and after asking the worker they just sat on their a$$ wasting a whole 20 minutes doing nothing until I just got fed up and left. Metro PCS has some of the worst customer service and should work harder on picking employees and pleasing their customers and not treating them badly

    FedUp 8/13/11 5:42PM
  • My experience started when I bought my son a new phone for his birthday,Thirty minutes after we got the phone a piece of the camera lens fell off. I called the store and they told me I had to call corporate, and so begins the goose chase. I call corporate only to get a very rude customer service rep that proceeded to tell me there was nothing they could do because it was physical damage. Well of course its physical damage the phone is falling apart 30 minutes after I buy it! So I call another corporate office where Shannon on Normandy tells me they don't have one in stock but can order one. After three days I get a text saying my phone is in. I called to confirm the phone was there and find exactly where I am to go only to get yet another VERY rude VERY little minded rep. She proceeds to tell me " Well if you got a text then it's here." very rudely. I ask her to check vs wasting gas if its not she sighs and snaps "hold on" comes back yes it's here and hangs up.. Well my next question was going to be "where is here?" After another 30 minutes of tracking down where exactly I am going I finally arrive. Only to (SURPRISE) get a rude rep. I let the manager now I am already not happy with the service after being hung up on, she doesnt even care!! Shenitia ( the rep) says that was me and I didn't hang up on you!! SO my question is hmm you take how many calls but yet you know exactly what phone call I'm speaking of but you DIDN'T hang up on me?! The manager tells her its ok and they get a giggle, you can imagine the maddening unhappiness. I go a few counters down to the another window with the manager who continues the exchange but not happy about it at all. She asks my son if he has contacts in his phone and steps away to switch them over. She then proceeds to hand me the old damaged phone back thinking I wouldnt notice. I told her this is the original part that broke. She replies with "That's your old phone I mean your new phone" Are you kidding me!? I ask for a complaint form and Im given a form for dealers to complete not customers!! I would not recommend Metro PCS

    nunya 8/10/11 11:34AM
  • My name is Larry, I purchased a phone from AT&T in March of 2011. On 8/3/2011, I realized that the phone wouldn't hold a charge. I took the phone to a AT&T store in Corona a few miles from my house. I was told that there was nothing they could do, I would have to take it to Rancho Cucamonga. I was told that that store would fix my phone. Understand that I drove thirty miles to the AT&T store and was told that they didn't have a "battery", and that I would have to wait 24 hrs and they would send one to my house. I'm upset because I drove sixty miles to find out that the store didn't have the needed battery. Why would the store in Corona send me to Rancho Cucamonga. I don't understand how one store can send me to another store and then find out that, that store didn't have the battery. Was it really necessary for me to spend an hour and a half, and burn up gas for nothing. I pay my bill on time, however I guess thats all that AT&T is concerned about. To me, its a poor way of doing business.

    ld1949@aol.com 8/3/11 5:57PM
  • WORST IDEA EVER GETTING THIS SERVICE. MY INTERNET AND CALLING WENT OUT ON 7/9 I HAVE YET TO HAVE MY INTERNET RESTORED AND ANYONE TO CALL ME BACK REGADING IT. I ALSO PLACED MORE THAN 12 CALLS TO TECH SUPPORT, MANAGEMENT AND CUSTOMER SERVICE AND NO ONE COULD RESOLVE MY ISSUE... THEIR IDEA OF TECH SUPPORT IS REFRESHING THE PHONE OR TO POWER OFF AND POWER BACK ON.. TODAY MY PHONE CAN NOT MAKE ANY OUTGOING CALLS NOR CAN I SEND TEXT MESSAGE BUT I GET THE INCOMING MESSAGE JUST FINE. PLAIN GARBAGE SERVICE. I WILL BE SWITICHING MY SERVICE. SO UNPROFESSIONAL THIS HAPPENS AT LEAST ONCE PER MONTH!!! RIDICULOUS.

    Anonymous 8/1/11 1:19PM
  • I have the lg optimus phone with android operating system. have had this phone for quite some months. it connected to wifi great. but 2 days ago my phone just wldnt connect anymore, there are wifi spots, i was at home and we have wifi and i have used it through my phone like everyday, but just the other day it just stopped working, it wont connect to an wifi, wont even show a list of wifi networks, ill keep turning the wifi on and it will give me a message of unable to scan fro networks. i have no idea what to do. someone please help me.

    Anonymous 8/1/11 12:46PM
  • For some reason i can no longer pay on line and should NOT have to find a location, mail it in or pay using my phone. THIS SUCKS. When i make an attempt (for the last 3mos) it gets hung and I can't get pass the zip code. Of course they would be happy to take a payment over the phone and of course charge me extra. I am furious cause each month I'm having the same problem and they don't give a !@#%^. Its been over 5yrs with this company but think its time to switch.
    WHAT THE *&^%%&)!

    2BLESSED2BS 7/27/11 8:26PM
  • I have never had service this bad. Lets see a $200.00 cell phone that never is in range of service. $60.00 a month for unlimited service. Metro Pcs can you please provide anal fisting? I do not think I got screwed bad enough by your company.

    Anonymous 7/27/11 9:29AM
  • Going to metro is yhe biggset mistake ive made concerning cell phones. The android phone i purchased acts like it has a mind of its own. no matter what i do (set ring tones, set wallpaper)it goes back to the dreaded medievil jaunt ring tone. The service sucks. I can not use any apps. because I never get a strong enough signal.My old phone flip top lg phone worked all the time. What good is a smart phone if never get a strong signal what good are all the apps if you cant use them. then i go to metro store and the guy at the store knew less than i did about the problem. I guess what im getting at is everyone with metro should go to Boost Unlimited for pay as you go, and put metro out of business

    Anonymous 7/24/11 4:17PM
  • I switched to Metropcs because of the higher rates I would have to pay with Verizon. I had a expired contact for the last 3 years with unlimited data for 10 bucks a month and they refused to honor that and my old rates. By the way Metropcs uses mostly Verizon towers anyway!

    Went to the Corporate store on Van Nuys Blvd in Panorama City, CA had a great rep that took wonderful care of us.
    My wife's handset would not work, (Lg Lyric)could not make calls or access anything. Went back to the store the next day and they gladly exchanged it.

    Same problems went on an my wife is handicapped and has limited use of her hands. I went back down and they refused to change the phone out, it still was not working and she had trouble holding it. (This was all within 4 days.)

    The store refused to do anything, I called Metro's customer service number and told them the story and kept getting referred and the answer I got was that they could not help me as they do not handle handset problems just service.

    I was so fed up in their voice prompt hell, that I checked this site and found the 800 901 number. Called and spoke to a great rep (1st ring) and she took my info and said that someone would get back to me.

    In the meanwhile, I found the name of the President in Texas, forget about talking to them, voice prompt hell again. Found the name of the California CEO in Lynnwood CA with a fax number, Faxed a note begging for help no reply.

    At this this, I remembered (as a former AT&T employee in customer service) that these companies are regulated by the state public utilty commission and the FCC. I just got on the puter and filed two formal complaints with these agencies and the Better Business Bureau.

    Within 24 hours, I got a phone call from a rep here in Califoria that could not do enough for me! He arranged for a new phone, I had to go back to the corporate store and all went well.

    He asked me if I would also call these agencies and resind my complaints. I told him I would do so after the new phone is in my hands and working. Everything went well and I waited 48 hours to withdraw them. The California PUC refused to cancel the report because they get so many against Metro that they wanted it to stand. I got a copy of Metro's response to the California PUC what they did for me and advised that they have settled this. The FCC also wants to let the complaint stand and have demanded a formal reply from Metro.

    Unfortuantely, I also told them that they were in violation of the ADA law and that did not sit well with Metro all these agencies.


    If this company would get a handle on their customer service centers and the way they treat people it would be great to deal with.

    Mr. J 7/23/11 1:14PM
  • After finding a metroPCS phone, I tried to call your company, to notify you of my finding. After an hour of playing with your stupid phone service, I hung up and decided to stop being a nice person. Now, let the owner of the phone bust their hump by searching for it. I will never switch to MaetroPCS

    Anonymous 7/19/11 4:52PM
  • I had become a new Metro PC customer on June 21, 2011. I purchased a brand new phone. I had problems with the signal and losing the charge immediately. I went to the store, where I purchased the phone, he replaced the battery, he then told me if I still had problems with the phone, I had to take it to a corporate store for service.

    I still had issues, so I returned a week later to the corporate store. The representative (Jason ), insulted me. After he insulted me, I left the store ! I then went back to the store that I bought the phone from, and he said, I'm sorry, you have to take it to a corporate store for service. Days later, I was still having problems, a weak signal, losing charge, still could not access the internet. I then went to the corporate store in Taylor, Mi. on Eureka rd, again for service, I explained to a Tech the problems with the phone, she replied, " we will replace your phone with a used phone only, and you'll have to use your own battery, ( Meanwhile I do have the additional insurance, ). She then told me " You have to go the Manufacturer of the phone, LG, she gave me the phone number and website for them. I then questioned her reply, I then told her I just bought this phone and had problems from day one, and I want a NEW phone, as the insurance states ! She replied, " that's NOT gonna happen !" I then spoke to the manager, and told him what she said, Laughing and giggling, he stated, "on the agreement, it states, you have only 7 days to replace this phone." I said No, I have had a problem with this phone from day 1. He said " to bad! " Call corporate customer service if you don't like it !" He then told me to get out of his store, and don't come back, and he threatened to call the police ! I then left the store. I then called customer service, told them what was happening again, I was told to take it back to that store for service. On July 18th, I returned to the same corporate store, upon entering the store, I was approached by an associate, he asked me " weren't you in here 2 weeks ago?" I said no, He then said "yes you were, you had problems with your phone and called me some racial slur names" I said " you are a liar, I have never met you or spoke to you ever before, I've only been a customer for 3 weeks ! He said, " you must leave now, or I'll call the Police". I said, are these cameras working? HE said, "YES THEY ARE !" I said "GOOD, I want this documented, because I never did anything to you ever". I was told to leave or else their calling the Police to have me removed. With the threat of the Police, I left the store. I then contacted Metro pc, customer service again, I told them what was happening again, they said, "You have to return to that Corporate store for replacement or service". This time I took a witness with me. We were immediately approached by an employee, that I had never seen before or spoken to, and he said, " You must leave now, we are calling the Police to have you both removed. My wife was told that she was a trouble maker the last time she was there, (she had NEVER been in that store EVER). My wife told them she had never been here before, they refused to speak to her at all, we then waited patiently outside for the Police to arrive. The police arrived shortly thereafter. The Manager told us prior to the Police arriving, he told us both, "don't you EVER come back to this store, take your business somewhere else! " I still will go through with the dispute, the store was busy with other customers, These customers were laughing and finger pointing at my wife and I, and we were made out to be low-life trouble-makers in front of strangers, based on these employees lies and false allegations. I told them, "my wife has never been in this store in her life, she is a Sprint customer, and this is the first time and last time she will ever be here", she was so embarrassed because of these lies and customers laughing she left the store crying ! We then waited outside for the Police to arrive, he arrived shortly thereafter.

    mike 7/19/11 2:28PM
  • Metro has the WORST CUSTOMER SERVICE. They have that d@mn mymetro that only helps you with paying your bill or adding something on to your bill then they have a customer service number that takes you right back to that my metro sh@t!!! The only contact you have with them is if they are getting some money otherwise you have to go to the store and sit for hours while even if there is 1 person in the store. The stores DONT answer their phones either...its RIDICULOUS and im bout fed up and ready to switch carriers because I cant reach them when its important about something other than giving them my money!!!! All that i want is to know how to change my phone number.

    tiahb 7/16/11 9:49AM
  • It is a nightmare trying to get a live person with Metro PCS. A tip, call 800-901-6266. when the automated system asks if you are a customer wait until it asks if you are a Metro PCS dealer, respond to that and you should get a live person within a few minutes. Another direct line to try is 800-373-2876. Do the same thing, tell the automated system that you are a Metro PCS dealer (option #2)

    justbefair 7/8/11 11:27PM
  • i bought a LG Banter Touch cell phone for $160.00, plus the service for $58.00, and the MetroGUARD insurance for $5.00. after i started using it the first few days, it started hanging up and ringing while using, and the screen went black even though i never dropped it> I tryed to take it to the store where i got it, and tryed getting help for the problem on the online site but they keep giving me a run around and i need my phone replaced. what should i do

    crazygirl 7/4/11 5:53PM
  • I rather pay more for my telephone than continue with this company. What a waste of time and energy. Customer service is inexsistent.

    Lulu 6/30/11 10:21AM
  • I buy a phone it was not working it will go off at anytime i send it back to metro pcs havent receive yet the money in the card it was the lg optimus please i need the money back i have no phone raquel ramos

    metropcs 6/29/11 8:24PM
  • customer service is very bad. I moved and could not get coverage they agreed ordered me another phonem FACTORY refurbished! I bought mine new, well that one also did not work. I bought yet another droid and moved to another city, informed them of the move and that one to date has not been able to receive or make calls. Metro reps had no idea what to do. I spoke to 2-3 daily for three weeks, still no satisfaction with the phone, reps, or lack of service.

    lmfabel 6/27/11 11:09PM
  • i was lied to by the ind. sales co. when i uurchased my new samsung mess. 3. then i was lied to by a corp. mgr. can't talk to anyone in texas, what :are they in hiding????? a really pissed off customer.

    pope524 6/23/11 1:53PM
  • Well, I see I'm in good company. I am so angry I could punch something. I've been trying for the past hour to get a person to talk to me about refunding two overpayments.
    I went on line last Saturday to make my payment and surprise surprise, the web site was having problems, it wouldn't process my payment. So, after waiting 10 minutes I backed out and tried again. Once again the window said that my payment "hadn't been posted" yet. I backed out and tried again and the third time it finally took my payment.
    Looking at my bank statement this morning and guess what I found. ALL THREE PAYMENTS AHD BEEN PROCESSED and now they owe me 100.00 and I can't get anyone to talk to me.
    I'm going back to a landline phone.
    I lived my entire life without a cell phone hanging from my body and I think I can manage to live the rest of it as well.......Ahhhhh I feel the freedom already.
    METRO PCS HAS NO IDEA WHAT CUSTOMER SERVICE IS!!!!!

    Fed up in CA 6/21/11 4:01PM
  • Metro, PLEASE add live chat to customer support. How the heck am I supposed to report an outage if the network is down? I should have more options than paying a fee to justanswer.com for an answer YOU should be able to give me

    Anonymous 6/12/11 9:23PM
  • Oh my, where do I start! Well first ive been using Metro Pcs in Waco Tx for about a year and a half now and have had nothing but problems.My husband and I bought 2 Android Tapout edition phones from them along with 2 $50 plans. We made sure to tell the young man who sold us the phone we wanted insurance, which he gave us.Well my husbands touch screen quit working month after getting the phone. We went to one location a little closer to us to try and get the problem fixed but was told to go to the location we purchased the phones and the would fix the problem. We did, and was told by a very rude young women that not only did our insurance magically disappear(3rd time thats happened) but the phone was missing some kind of red sticker so she couldnt do nothing to help.And insisted that we took this sticker off, which we didnt. We both had no clue what she was even talking about.We wasted our gas and time of course and was treated by the employees as if we were wasting their time. We have both always, regardless of location, have encountered rude,uncareing staff who cant be more than 24 years old.They are very untrained and cant seem to be able to help you with ANYTHING other then taking your money.Their very well trained in that area.Calling customer service is a waste of time as you cant actually get ahold of a live person unless you've got 2 hours to spare on the phone at which point you get somebody whom you cant understand and doesnt know how to help you either.I dont give this company long before its exsisting customers also realize what an unperfessional, uncareing company this is and it goes under.Never again will I waste my money with them!

    joeswife28 6/11/11 11:35AM
  • I was beeing charged $58 for monthly fee and $8 for phone insrance the reality is the insurance is $5 so I called metro horrible runaround customer service to resolve this issue they told me to pay $55 so I did 2 days before due date so I checked and the $4 insurance fee was still there so I called again to customer service and they told me it was ok and guess what happened the next day my service was diactivated I am so pist off so I called *99 no where to go pay or get cut off called 611 the same thing so I called from my home number requested for new line and when customer service picks up there you don't get a answer machine you tell them your problem. it worked for me

    boricuasport 6/5/11 3:06PM
  • these IDIOTS are a phone company and you cant event talk to a representative this is bull =( im trying to save a few bucks but dam this company sucks and there phone system to help you REALLY sucks =(

    pancho 6/2/11 7:25PM
  • The first two weeks of service was great then My internet service was cut off. I called the Metro PCS agent since it was within 4 weeks. She made a call and my web service was restored. The next day i had no signal for the entire day (Sat. May 28 2011). I try calling the agent again, this time i spoke to the other agent (horrible customer service from the gentleman, on the contrary the lady is very helpful and professional). I only had this phone for 3 weeks and i bought it from their location on Flatbush. He said, " call *611 or come into the store, that's your only choice" I had called *611 three times with no human on the line.I must say with Tmobile i got a customer service rep on the line. I might just sell the phones and take my loss if this is not fixed soon. Customer service is vital, because good service to existing customers lead to more customers by word of mouth.

    Mc 5/29/11 8:24AM
  • Metro pcs has a very bad services. I always experience a line without services. This makes me very amgry because I pay my monthly bill without any fails and many time I can't used it because i dnt have service. I wouldn't recommended for serious people.

    Ana 5/16/11 11:25PM
  • The service is horrible. Getting a live person either online or through the phone 611 is near impossible. The webpage will accept your payment but for any other inquiries on your account it will tell you that the service is temporarily unavailable, for the last three months.

    Use this sompany for a bargain based phone service, but if you need more like a shred of customer support this is not the company for you. The local satellite stores are useless to help as well as they are still slave to the company.

    Shostyle 5/5/11 6:26PM
  • I agree. Them, and Virgin Mobil, have the absolute worst service.

    I used to be able to get a human, but lately, I can't get passed the recordings. It looks to me like they have changed their system, because I've never had such problems with them.

    Luckily I can go to a store but it's inconvenient. When you do get through, you get people who can't speak English and therefore, don't comprehend the question you ask.

    I wish Team Mobile were less expensive. I was always able to reach an English-speaking human. :(

    Anonymous 5/5/11 7:06AM
  • just to let you know your company metro pcs sucks royaly it seems like your employees are not trained properly some how a high risk password was put on my account without my knowledge all your reps could tell me was to visit a corporate headquaters wich I had explained the nearest corporate headquaters is 200 miles away from where I live I asked why couldnt I go to a retail store and show a pictiure i.d which makes sense but I guess they cant trust their own employees word of who I am just really sucks thought I finally found a good phone guess I will learn from this if it sounds to good to be true dont believe it pissed off in connecticut

    Anonymous 4/20/11 2:33PM
  • Metro PCS sucks, you get what you pay for, their customer service stinks, the corporate store and employees in van nuys panorama city area is the worse of any bussiness i have ever dealt with, stay away from metro or you will regreat that you had bussiness with them.

    paracaidista 4/3/11 10:50AM
  • Nothing but fraudulent rude mess of a company, Sold me on line, no service within 50 miles. Returned with fed-ex label they provided and 6 weeks of faxing, e-mailing and hours on hold have still done nothing for a refund. I am at the lowest of income bracket, and ill, so the financial blow is especially hard. They even blocked my home number so I would quit faxing and calling. They STOLE my money and are con artists.

    196 hardy rd 3/31/11 8:00PM
  • i made a payment to metro pcs and at the same time my girl friend did the samething but online,we just didn't comunicate about it,so now after three months still no record or any adjustments have been made in our favor its a never ending battle.now today i made a 20 dollar payment to my metro connect account,no excuse me it was last friday and still my metro conn.has o balance and twice now i have been givin a 72 hour window for them to find out what happened to my money and they see that i paid it with a credit card ,but still they said that it isn't there department and cant just give 20 dollars credit before they speak to the accounting dept. first.so what the heck is really goin on does someone needing gas money or something or what.

    xjameshodgesx 3/31/11 6:30PM
  • I went to Metro to upgrade my phone;i ended purchasing the new so called 4G Craft samsung phone payed $300 n tax.. The phone has never worked near any of the speed and smoothness it claims on its advertisements which it implies.. The phone works like a 2G you tube is poor and internet google is sub par to their claims.. I went to the store for a refund or exchange; they said only new costomers get 1hr or 7days return, so if ur an old coustomer your preety much scared.. i was even settling for the cheaper; LG Android wich is $150 less.. they simply wouldnt do it because of their none coustomer friendly service and polices.. iI was willing to take a cheaper phone who actualy did what its suppose to given the price and service plan.. Metro is what it is in my opinion and many others a cheep 3rd rate company; who is taking advantage of people and turning up a profit.. They dont care about satisfaction garanted or good costomer service.. They only care about their bottom line.. Its not the people they have in the store that arent giving or capable of giving a decent costomer service.. Its their company and their policies that are transparent.. They truley dont care about their coustomers and it shows.. they figure we got them where we want them with cheap service and over priced outdated phones.. Its only a matter of time and it will eventualy catch up to them; when people just wont buy or fall for their phones and bad service and horrable policies...

    Emind8 3/25/11 5:26PM
  • Ordered this phone and it came missing the SD card. When phone shipped I got an email, saying if there are problems call 888-863-8768 OR to email. Tried phone number in order email, no options in their phone tree for incomplete orders; kept pushing numbers until I got a real person who told me that she had nothing to do with incomplete orders, told me to go to www.metropcs.com/service, took my info and said that someone would call me. Web address ONLY allows you to TRACK orders--useless. Went online to find the "email" address mentioned--NOTHING. So, had incomplete phone and NO ONE to help me. Sent phone back, company received it 3/11 and they STILL have my money. NO CREDIT. NO SERVICE, LITERALLY, NO SERVICE DEPARTMENT! DON'T EVEN THINK ABOUT USING THIS COMPANY!

    atibamanii 3/24/11 7:24AM
  • i guess u dont care about customers and your customer service,this is the second time i have written a comment it just goes to show u metro pcs really sucks and i guess thats what u get when u go with a cheap company like u,i read the commnent about how they get treated better at mcdonalds very true.....i will go to verizon u lost business and much more screw u......

    dmevans75 3/23/11 10:56AM
  • metro has the worst customer service and web service i have ever had the displeasure to use..
    The supervisor Teresa, ID 703702 was horrible, insulting a a true believer of screwing the consumer. Yes the phone service is not bad for the price, the web service is dead slow and customer service is non-existant..

    PLEASE send letters to the corporate officers..
    exec pres Rodger D Linquest,
    EVP Mark Stachin & Braxton Carter,
    SVP is Christine B Kornegay,
    AS is Christopher M Miller all are located in corp offices at
    2250 Lakeside Blvd
    Richardson TX 75082..

    Im sure they would love to hear From EACH AND EVERYONE OF US... also file a complaint with the FCC..

    Etodd095@aol.com 3/21/11 4:04PM
  • I HAVE METRO PCS AND I WAS GETTING TEXTS FROM PEOPLE I DIDNT KNOW SO I CALLED COUSTMER SERVICE SAID THEY WAS A 5$ FEE I HAD ONLY HAD THE SERVICE FOR TEN DAYS AND THEY STILL WOULD NOT HELP ME AND I ALSO HAD PROBLEMS WITH MY INTERNET AND LOST OF LOST CALL SO THEY REATHER LOSE 50 A MONTH THAN A 5 DOLLARS. IAM LOOKING INTO OTHER SERVICES. I AM LETTING ALL MY FAMILY AND FRIENDS KNOW HOW BAD THE COUSTMER SERVICE WAS!

    ANDREA 3/21/11 11:52AM
  • let me start off by saying metro sucks i have been treated like garbage ever since i first got a phone from u,now this recent phone i have is giving problems i have been in two of your offices they don't know how to fix the problem i am having cause they don't care,and then one of your employees told me that they don't care if i go another cell company after i spent 218.00 dollars on the new phone i have the lg optimus and i where i work i deal with customers all day long and if i told them that i don't care if u go somewhere else i would get fired immediately,verizon has offered me two months free cause of how i have been treated like crap from u so if anything else happens i will go to them and it will hurt u more cause i will tell anybody not to go with metro pcs cause they suck and they treat there customers like dirt,they also told me that have to pay 10.00 for something when i get the replacement phone "i dont think so" so u better not piss me off anymore then i am with u,i demand that u offer me something in return for all the trouble i have had with u if u don't bye bye and i will not pay for the month use the phone take me to court i don't care............

    dmevans75 3/18/11 2:36PM
  • worst company ever i never want hear of metro pcs ever again no wonder its so goddamn cheap they should just close down

    Anonymous 3/14/11 8:22PM
  • I purchased the LG M and nowhere in the marketing did it mention that the phone doesn't run Flash 10.1 I would like to return the phone and support referred me to the web site I would like a to return the phone ,but the web site does not address this issue i had been a loyal customer for years and now I don't know how to return the phone and get a reverse charge on my credit card. I asked customer service if you had another phone which run flash 10.1 because i develop app . I SHOULD NOT HAVE TO DEAL LIKE THIS TO GET A RETURN..I I EXPECT SOMEONE TO CALL ME AND TREAT MY LIKE A LOYAL CUSTOMER..ADOBE FLASH RUNS ON 1 BILLION SYSTEM...PLEASE RETURN MY MONEY AND TELL ME WHERE AND HOW TO RETURN THIS PHONE CALL ME I WILL COUNT THE DAYS AND UNTIL THIS HAPPEN ..TWITTER AND FACEBOOK ARE WAITING YOUR RESPONSE..DO YOU REALLY CARE????

    Anibus 3/13/11 1:00AM
  • I bought a blackberry curve in feb of 2011. Tree weeks later I brought it back to the store because my blackberry will not download apps and what does download it wont play correctly. When I brought it in the manager of that particular store said that my blackberry is definitely messed up and that he would order me a new one. Why they couldnt just swap out the phone with another new 1 they have there is beyond me. That phone was ordered 4 me on 3/2/2011 and now today, 3/8/2010 my screen is going and pretty soon im not going 2 have a screen. ive been calling the metro pcs store here in sarasota fl all day and nobody is answering it so i can ask if my phone is in. Now im going 2 have 2 go in there between my 2 jobs just 2 see if it is in bc nobody will answer. I called customer service and asked them why the store just couldnt give me a new phone out of the store, she said thats not how it works. I said well i guess im going to have 2 buy a new phone 2day until my other phone comes in bc i cant be w/o a phone for either of my jobs, she says no i cant do that bc this blackberry needs 2 be activated 4 them 2 call me when the other blackberry comes in, that if i got the other phone they would not call me when it comes in....WHAT?? DO U KNOW HOW CRAZY THAT SOUNDS?? YALL SOLD ME A MESSED UP PHONE AND ORDERED A NEW 1 4 ME BUT YOU WONT REPLACE MY PHONE THAT I PAID 300 FOR IF I SPEND ANOTHER 200 ON ANOTHER PHONE??

    jlow941 3/8/11 12:29PM
  • Worst customer service ever. Can't get help through the website, only via phone. Calling gives you a menu, none of which offer tech support. You basically just have to keep pressing 0 and yelling into the phone until they give up and let you talk to someone (be prepared to wait).

    The connection was so bad I could barely hear them (or tell the sex of the person), and their responses suggest either he/she couldn't hear me either or didn't speak English.

    My problem was people were having trouble phoning me; they get an error message. The first thing the support person had to do was look up my account. After giving my name and phone #, I was asked for my pin number. I said, "what pin number?" I have no idea if I ever had such a thing, much less what it would be (the on-hold recording keeps telling you how great Metro PCS is but never tells you to have your "pin number" ready.) He/she says I should go to a MetroPCS store to find out my pin number. I talk about how utterly absurd it is that she (let's just go with she) cannot look up my account. She says it's so people can't hack my phone. I say that makes no sense. At that point she tells me that it is possible to look up my account if I answer a security question. Why didn't she say that before? No idea.

    The question is my first pet's name. I give a name. She says it's wrong. I realize I must have given my second pet's name instead, which I've done before. I tell her this. She tells me to go to a Metro PCS store. I say, "are you refusing to look up the name?" She looks it up and gets into my account.

    She asks the problem again. I tell her people can't call me. She then asks me what issues I am having with my service. She basically keeps asking. Then she says she'll help me replace my handset. I tell her it's not my handset, it's the service. The service. SERVICE!

    Finally she says she'll reset something and I should turn my phone off and on. I have no idea if this fixed the problem at this point, since I need someone to phone me.

    It boggles the mind.

    Charles Herold 3/5/11 3:41PM
  • NYC, crazy problems with my phone, it works then it don't. Does anyone have any info about the problems that are going on with metro? Can't reach any tech service either.
    I will make them give credit for down time.

    frankie#5 3/4/11 7:09PM
  • This is really ridiculus, that Metro PCS can't solve this problem in a reasonable amount of time. People count on their phone to work. I have never seen anything like this before. I plan on switching providers ASAP!

    I can't believe this! 3/4/11 6:29PM
  • IN reference to WHAT THE HELL IS GOING ON WITH METRO...... I SECOND THAT !!!! MY Voicemail doesnt work. People have tried to call my cell and have it go straight to voicemail with the phone sitting in front of me with full service. This happens every couple of weeks lately. Very aggravating.

    Anonymous 3/4/11 6:05PM
  • yeah foreal what the hell is going on with metro pcs....omg man ....we pay for the bills and we get nothing but bad service and signal

    steph 3/4/11 6:03PM
  • call no answer

    Anonymous 3/4/11 5:30PM
  • This is the second time within a month that I can not make or receive a call. But, you never can explain, but you want all of your money. Just let us know that you are not going to upgrade this fault, so all of us can go to Boost or someone else. Negative attitudes when a person calls to complain. Maybe you need to be put on the "Hall of Shame" or "Better Business Bureau". Always remember another company has the same exact service that Metro has.

    Irritated In Detroit 3/4/11 5:12PM
  • I paid the bill online and 2 days later they turned the phone off for non payment. I thought it didn't go through so I paid over the phone only to discover both payments came out of my bank. I have been trying, without success, to get my money back for 2 1/2 months. They just told me they would not refund my money because over 7 days had passed!!!! I'm not sure who I was talking to or where they were but it was not in the US. She was repeating all my information to someone else, supervisor?, not in english!! She also told me I could just cancel my service if I wanted?? What a scam!!

    Anonymous 3/3/11 5:28PM
  • ridiculous i bought my phone from wirelsess toys whee they told me 24 hr wait i have now waited 84 hrs to transfer my number over and still i can not recieve txt or phone calls i have a small business,never again..going back to boost..

    Anonymous 2/28/11 7:54PM
  • I live in Miami, West Little River to be exact. I have had Metro Pcs for 5 years now, and it has not been a bad right, until recently.
    I Just recently moved from Liberty City to West little River, and i have to say, this is the worse signal problem i have ever had. I use to hear people talking about call drops, but never had that issue myself.

    I decided to look on the coverage site, and it shows that my area has the best signal, but i can barely get 1 bar when i am inside the house, and outside i barely get the two bars.

    Come on Metro Pcs, the map coverage is very inaccurate because it shows that i have the best signal but it's the total opposite. I barely have any signals.

    Sadly, i am disappointed because i have a very loyal customer, but when i called no one could help get better signal coverage. I have to say, if this continues then soon i will be leaving and moving on from Metro Pcs.

    Like my friend always say "Tighten up METRO PCS"

    Julien 2/24/11 11:12PM
  • I received a messege that my texting is being cancelled. I contacted customer service torequest an explaination; he wanted to sell me a voucher. I am still in need of an answer.

    Rosie 2/18/11 6:45AM
  • Metro PCS has the worst billing department! i called Metro because they debited my bank account twice when I made my payment online. The phone plan was under my husband's name so they said they couldn't help me. They asked for a security code question to be answered. My husband stated that he was never even asked for one to begin with. I told Jacinta that all I wanted was my $159.00 dollars back into my bank account. They charged me $318.00 dollars for one month's service..are you kidding me? Now we have to take time off to go to a Metro store to ask for our money back. Great! And to think we were actually going to buy three new phones from them...beware of Metro PCS...I guess this is the way they are allowed to charge so little because they keep taking from hard working people who can't afford REAL wireless service providers!

    Anonymous 2/12/11 6:33PM
  • I AM SENDING THIS MESSAGE TO LET YOU KNOW THAT YOUR SERVICE SUCKS!!!! IT IS TERRIBLE, IVE LOST MY CONTACTS SEVERAL TIMES, AND IVE SEEM TO LOST INTEREST IN YOUR COMPANY,AT THE BEGINING I THOUGHT THAT THE PRICE WAS RIGHT JUST FOR ME BUT NOW I KNOW WHY THE MONTHLY PRICE IS SO CHEEP, I AM VERY DISSAPOINTED WITH THIS SERVICE..... SOON I WILL LET YOU KNOW THAT I WILL NO LONGER BE A LOYAL COSTUMER OF YOURS... I WILL RATHER PAY 150 DOLLARS FOR A GOOD SERVICE THAN PAY 95 FOR A PIECE OF GARBAGE LIKE YOURS... SORRY FOR THE EXPRESSION BUT IF YOU WERE IN MY SHOES YOU WOULD PROBABLY DO THE SAME.... THANK YOU FOR WAISTING MY TIME AND MONEY ON YOUR FREEKING COMPANY..

    Anonymous 2/7/11 11:11PM
  • I've been a Metro PCS customer for roughly a year now. Two days ago, my phone broke. I went to my local Metro PCS store and purchased a new phone. My first question to Michelle, the woman who helped me, was if I could return the phone. She told me I could, so I purchased a new one.

    Now I carefully read the return policy on the reciept. I was very careful to follow all the instructions so I could still return the phone. Two days later, I brought the phone back to the store and was told that I couldn't return an upgrade phone.

    I talked with Michelle and reminded her that she told me I could return it. She stated that she never said that to me. My return was denied and I'm out $120.00.

    brittykitty20 1/28/11 8:15PM
  • Wtf ! I just purchased and tried to set up the the new Hauie android 3g phone, and it will not receive my emails or allow me to access the internet. Aside from this they expect me to pay another $15 to transfer my info. I've done this over 10X over the last 6 yrs. WTF???":????????!!!!!!!!!!!!!!!!

    mistersun 1/23/11 4:53PM
  • I was trying to get information about the phone and services and trying to reach a human is a joke and then when you do reach someone they are rude as can be.

    Anonymous 1/13/11 10:24AM
  • serioulsy the WORST company for cellular service EVER! I was in the hospital when my phone got shut off for non payment(1day late) and I asked the guy if he could use the last payment information used. He just said no. Then, still frustrated due to the length of time it took me to even reach customer service, I asked if at all possible they could extend my service until tomorrow so that someone could get my card from home as my cell is the only form of contact I have with anyone, especially in the hospital. Again, He said no. Seriously, why is it that every other company has a record of last payments and can charge that same card again no problem or extend service, yet this one doesnt. I mean my electric company can extend for months and months w/o question...metros only worth 40dollars every month yet they lak every single customer service skill....I have never had a problem with the phone itself, bu the lack of customer service almost makes it more appealing and worth it to pay 40 dollars more through another company for atleast a decent level of customer service. I mean I get better service at McDonald's which is not saying much....

    sfishbaugh 1/13/11 10:23AM
  • Trying to get a hold of a a human being is a nightmare, the customer service is horrible. They make no effort to try to get customers. By far the worst customer service I have ever dealt with.

    Anonymous 1/13/11 10:22AM
  • CS training is SO NEDDED.Horrible! I guess you get what you pay for. I have had the service 2 months and nothing but bad experience starting from the dealer I purchsed from. Run around from the reps, waiting over an hour for my number called in the store, rude reps on the phone, phones defective,getting getting disconnected while on the phone with a rep and finally, passwords not working over the phone with a rep! Horrible, I am wondering is it all worth the few dollars I save each month?

    Can't Believe it 1/10/11 2:01PM
  • what a Joke these people are! I must say that after 2 days of getting jimmy jacked and cut off I did reach customer service rep Edward ID 18275 & get proper help. However I had to google tricks to get a live rep. Service is so poor it is unreal.I am guessing that the phone I bought for my GF will be replaced within 6 months with a reputable phone company. These guys are a bunch of losers....

    Anonymous 12/30/10 7:35PM
  • Horrible customer service!

    Anonymous 12/30/10 2:29PM
  • Metro is the worst everything. I switched to save money, and they messed up the switch. I had an account for my son already and they opened a new account for me instead of a family account so I didn't get the family discount. Then they couldn't fix it because they were porting my number over. Then every time I called customer service to fix it, I would tell the story and get disconnected and have to call back. I made about 30 phone calls over 3 days trying to fix what the store made a mistake on. Navigating through the menus to a live person, repeating my information over and over. Then they kept trying to go back and forth saying I had to go back to the store. I finally got to one customer service rep after 30 calls who wanted to help and she finally fixed the accounts and removed a erroneous $25 charge that no one knew why it was there and credited me the $10 for the family plan that I should have had. 30 phones calls later. What ticked me off the most was the disconnecting of the calls every time I got through to someone and having to call back. But I didn't give up.

    Anonymous 12/23/10 9:22AM
  • Hello Metro PCS people. I am very upset with metro I just call to tell them a problem about my new phone and pay my bill!!! Now they could not find my account but they wanted to still take my payment really y would I give u money and u cant find my name. But my number. That is not safe if u cant find me y would I give u my card number which that is how I paid for my phone. Think about that fix that please!!!!!!!!!

    Ladyladon 12/23/10 8:48AM
  • Please be at least a little more considerate of your customers so that we can at least try to continue to keep giving you business. I am satisfied with the phone service but what ever happened to quality customer service. Not that we always have to talk with a live person but at least make it a possibility that is in my reach.

    N/a 12/20/10 4:30PM
  • They are impossible to reach by either phone or e-mail. I finally found a website that gave me a way of reaching a real person, which is impossible without secret knowledge. (just keep hitting the #, after 6 or 8 times I got a person. Who told me that he couldn't talk to me without my super=secret code. As an alternative he offerred my city of Birth. When I told it to him, he told me I was wrong.

    A supervisor told me the same, but told me for the first time that I had picked the 8 digit security code. I then guessed my birthdate, which was correct. They told me that my city of birth was wrong, because I kept telling them it was New York City, while the Computer listed only "New York".

    They finally were able to discontinue my service, as per my request, but were not able to give me credit for the 4 months that I hadn't used the phone.

    They are the worst major company that I've ever dealt with.

    Anonymous 12/15/10 1:00PM
  • Customer Service doesn't exist at MetroPCS so don't expect any kind of service from this company.
    The trick to get a live person on the line works... keeps hitting # thru all the automated prompts - when it asks if you want to continue hit 1 and you will miraculously be connected to a human being.

    I wouldn't recomment MetroPCS to ANYONE!

    ALOFLO 12/14/10 12:01PM
  • I'VE ONLY HAD METRO PCS FOR 3 MONHT AND MY MONTHLY PAYMNT WAS TO BE 70.00 PER MONTH FOR THE FAMILY PLAN. WELL THIS MONTH IT WENT UP TO 80.00SO I CALLED THIER CUSTOMER SERVICE AND ALL I WANTED TO KNOW WAS WHY? THATS ALL I WANTED TO KNOW... AFTER THE REP KEEP PUTTING ME ON HOLD AFTER ABOUT 30MIN HE TOLD ME THAT I NEEDED TO SET UP A PASSWORD WITH THE STORE I BOUGHT THE PHONE AND SERVICE FROM IN ORDER TO GET CUSTOMER SERVICE HELP. THAT IS SOME BS!!

    NOT HAPPY 12/8/10 1:21PM
  • I was trying to buy the phone that my girlfriend wanted for Christmas so I decided to ship it to my Dad's house so she wouldn't see it. I forgot to put in his apartment number so I went to edit his information, and it had already charged me. After I had put in his apartment number, it had charged me again. I can't find a customer service number and I'm livid right now

    \

    Anonymous 12/7/10 5:28PM
  • My daughter bought a Samsung I220 phone and has received a replacement 3 times. She went to the Lynwood, CA. store and they told her her phone wasnt ordered (no phone available)....what a joke!!! so she is without a phone at home alone with an 18 month old son and Metro will not give me credit for the time she is not using her phone. BOY BOY BOY!!! I will do everything in my power to make sure they dont EVER do this to anyone else....I talked to 4 customer service reps and between them four i think I heard the words IM SORRY at least 100 times. I have worked in customer service and not ever have I told a customer IM SORRY!!! Fix the problem and dont apologize...that only makes you GUILTY!!!

    chia 12/6/10 8:42PM
  • Never had worse coverage and no customer service at all. Good luck talking to a human being.

    DG 12/6/10 3:19PM
  • this company is a joke. I have never had a company that is so hard to reach A customer service person. i will not continue to use this company and i will for sure tell my friends to stay away from it

    Anonymous 12/4/10 11:46AM
  • I agree with the majority of you all. Metro has the worst customer service, and you never get to speak to a live agent. I have spent numerous amounts of money with that company to have CHEAP phones, they also have you run from one store to another. One store will tell you they can't help you for you didn't purchase the product here, than you go to the store you purchased the item from they send you to the corporate office. The recption sucks, for I have another phone carrier now. I will be speaking to someone who has Metro their calls always drops. The biggest mistake I made was going with their service, the best thing I did was to get away from them. I am doing a class project on customer service and ironically I picked Metro for the poor customer service they intend on people. I agree they need to close these stroes for good. Or train their people to know how to deal with customers, and handle any situations that may arise. Most of these employees are young kids who want to talk to us adults as stupid. I even had an employee at one store who cussed at me, big mistake and there were customers in the place. I got a hold of the owner, and the next time I went into that store that employee was no longer there.

    annonmious 12/4/2010
    annomious

    Anonymous 12/4/10 8:31AM
  • im pissed because i had metro and i didnt pay my bill, so obviously it shut off, well i payed it then a week later they shut it off again for no reason. now they want another 50$ to start it up again so i said f*** you to the worker and told him merto and its corporate can go to hell because im not getting ripped 50 $. now im seeking legal issues with them , and there website is faulsly advertising too DONT BELIEVE what they say on there

    badkid08 12/1/10 11:24AM
  • the worst service ever but give following ANSWERS inorder to get the LIVE AGENT.
    1.NEW COSTUMER
    2.ABOUT METRO
    3.GET MORE DETAILS

    YOU GET CHANCE TO TALK WITH LIVE AGENT WITHIN A MINUTE.

    SEND YOUR COMMENT
    pokharelsuraj@yahoo.com

    suraj 11/29/10 8:20PM
  • I've been a MetroPCS's customer for about 1 yr. In this brief time, I've always complained to them about weak and broken signal and continuously stalled calls, to no avail. As I'd moved to Philadelphia the problems even worsened. My phone's GPS,e-mail and network stopped working. After being "required" visit personally a corporate office and having done it "7 times", they'd replaced my brand new phone and it worked well just for few days, then it went back to the same old problems. As I'd checked w/ Tech Support, via the replaced phone's Serial Number, the store manager lied to me telling me my replaced phone was also brand new:"THEY'D GIVEN ME A REFURBISHED PHONE!" and the issue is still the same: no GPS, no e-mail, no network, and they are still charging me for the whole package! I'm done with MetroPCS. I am canceling my services with them TODAY!

    Anonymous 11/27/10 9:05AM
  • I ordered my phone and I was in the process of activating it. I couild not get my payment for the $40 plan to go through, and I was disconneced. I was able to make calls, and I received a text massage saying I would be billed $80 with the months billing. I assumed that was your procedure, and thought no more of it. However, my phone was shut off for failure to pay for my plan. I have been trying to take care of this matter for three days, and cannot speak to a human. Scotty...Beam me up, please.

    Anonymous 11/24/10 5:09PM
  • My husband went to a metro pcs store to pay our bill by check with my name on it & they would not accept payment because I was not there & store clerk accused him of stealing my check.Husband dailed my work # & handed the cell to the clerk & said talk to my wife.
    Clerk grabbed the cell from him hung up the call & said she was not going to talk to anyone. Husband called corporate office to complain and was reassured that our service would not be shut off for nonpayment. Our service was shut off!!They are rude & are liars!!

    Kittykitty 11/18/10 10:58AM
  • I've decided that the PCS in Metro PCS stands for POOR CUSTOMER SERVICE!! I can't believe that there are NO real people to talk to!! How do the run the business this way?

    Anonymous 11/17/10 6:07AM
  • This is the worst company I have ever dealt with. They promised me that if I didn't like the service or the phone I would get a full refund within 7 days or under one hour of talk time. I met both requirements, and now they're refusing to refund my money. On top of that, they initially signed me up for a more expensive plan than I asked for, messed up my password, made up ridiculous excuses for the bad call quality like, because I ported my number from another company I was experiencing bad reception. Absurd. Every single person I dealt with in two different stores couldn't have been older then 23-24 years old. They were not well spoken to say the least. I felt like I was dealing with high school students. Very unprofessional.

    Do not sign up for metro PCS. The rates are tempting, but trust me, you get what you pay for. Every person I called complained about how noisy, distorted and thin my voice sounded. Also, I would dial a number and nothing would happen. it would take 2 or 3 tries to get the call through. Trying to get someone from customer service on the phone is almost impossible, and when you finally do, you get someone who isn't capable of helping you.

    DON'T USE METRO PCS! YOU WILL REGRET IT.

    jtnyc 11/15/10 6:11PM
  • This is disgusting, i have been trying to claim/ discontinue my metropcs wireless cell phone service since a week, not a single customer service representative assisted me. The store agent simply enrolled me as a metropcs customer within a few minutes providing nothing else like 1)claim ID, 2)email account, etc. But now when i talked to claim/discontinue the services for i lost the cellphone moreover i moved to another state. my email ID is bhakal123@yahoo.com
    i dont want pay the wireless bill time

    Bhanu 11/14/10 3:11PM
  • I just purchased a phone with Metro in Davie Fl off of 84 yesterday. This was the worst customer service that I ever experienced. The music was so loud that you had to talk over it. The girl that helped us acted like she was put out to help us. The other associates looked the same way. It is a shame because you have a good product.

    Anonymous 11/13/10 9:34AM
  • customer service sucks.You cannot get aperson to talk to.

    faddico 11/10/10 1:40PM
  • OH man where to i start, this is the worst compnay in the world!!!!! i agree with everyone!!! they suck there garbage!! to speak to an agent i had to look it up online! what kind of bs is this! i hate them!!!! they should go out of business!!!! even when i go to a store just to buy a phone they charge 20 bucks extra to activate it and the reps are sooo rude!! METRO SUCKS!!!!!!!

    Anonymous 11/9/10 6:06PM
  • Furious! Just returned from a dealer on Broadway in Paterson NJ for a second attempt to exchange the Kyocera phone for a Samsung. NEVER buy from a local dealer because you can't go anywhere else, go to a "corporate store" if I can't discourage you with the following. First an exchange affempt on the 3rd day after getting the plan and the phone. They didn't have the Samsung on hand and have it on backorder with a 2+ weeks lead time, warehouse out of stock bla bla bla, so I coulnd't exhange the phone. According to their policy, you can't return or exchange a phone with 1hr airtime or more. After finding out that their 1-800 service sucks (don't ask for a manager, because they don't have them, you will be on infinite hold), a corporate store with 100+ Sansung phones in stock, told me that the dealer can not hold me accountable for exceeding the 1 hour airtime limit, since the requested phone is not in stock and that they have to accept the return so I can get the Samsung in the corporate store. Today I spent 1-1/2 hour at the dealer, trying to keep my cool, talking to a clerk without any authority, calling the store owner who refuses the return just because of 4 hours talk time. I asked him to contact the corporate office after explining the situation. He would call back in 10 minutes. After waiting 40 minutes I asked the clerk to contact him. I overheard the conversation: Is he still there? Yes. Tell him we don't do it because of the 1 hour talk time. In other words he was just letting me wait and hoping for me to leave. How rude is that!

    I am getting rid of the plan and don't want to have anything to do with Metro PCS ever again.

    P.S. The main reason I wanted to change the phone because the audio is terrible. With the least background noise, I have to switch to speakerphone which is unacceptable in public.

    I wanted the Samsing to begin with, but the sales associate talked me into the Kyocera with most likely false facts, while the real reason was that he couldn't sell me the out of stock Samsung.

    Paul_North_NJ 11/5/10 1:19PM
  • I was thinking of signing-up for your service. However, no one was able to tell me what countries your plan works on your offer for unlimited calling internationally.

    The service representative was unable to tell me what countries your service covers without me giving them the entire internation number.

    Your representataives should be able to tell me what countries your service does not cover.

    Do you cover
    Europe
    Asia
    South America
    Australia
    Middle East

    Your company representatives should be able to tell me if you cover these countries without me having to give them specific phone numbers.

    Can someone there help!

    Disappointed 10/26/10 4:36PM
  • METRO PCS SUCKS DIRTY %&#* I CANT EVEN PAY MY BILL ONLINE OR THROUGH THE PHONE!!! METRO JUST GIVE UP ALREADY, SELL YOUR COMPANY TO SOMEONE WHO CAN RUN A BUSINESS OR JUST BURN IT DOWN!

    Anonymous 10/24/10 9:11AM
  • I been adding money for long distance and can`t use the phone,call for help can`t get in touch w/anybody on the phone.

    Anonymous 10/7/10 11:38AM
  • This company is a joke. Do not buy a phone from them - there is no customer service.

    Anonymous 10/5/10 10:03AM
  • Metro is a piece of crap and i cant believe i feel for this sh** I cant get ahold of anybody and your service sucks. I cant wait to get with a real phone company who knows what th fu@# they are doing. Your customer service team if a joke/peice of garbage. The ONLY reason why people fall back on metro is because of their kids,They dont have ood enough credit for a real phone, Or they dont like contracts. Contract or no contract I would choose ANY OTHER service other then metro. BOOST is even sounding good at this point.

    Anonymous 10/5/10 8:30AM
  • Metro PCS is has the worst customer service of the world!!!!!!! They are stupid and incompetent!

    I never will buy their products anymore!ever!!! NEVER!!!!!!!!!!!!

    angry 9/27/10 6:58PM
  • If you want a cheap ($40 or even $35 per month) unlimited calls, that sound fine; unlimited SMS, outdated phone, worst customer service and support, that you ever had in your life, that includes and limited to:
    1). The automatic dummy only; 2). You can dial to death stores’ phones numbers, provided by Metro PCS website. It just ringing and ringing with no ends or give busy signals. 3). You will meet indifferent alive robots at the stores who is thinking only how to push you their products. They know that you never will be able to complain on customer service because the access to Metro PCS headquarter hidden better then the CIA director. Do not trust what store will tell you. They have no respect and compassion to you as a customer and to you as a human been. You need to read everything several times before you buy something from them and record them on your recorder.
    We drove to the store 40 minutes one way. We bought four lines as a family plan and phones. We asked woman rep at the 2015 store about phone return policy. She answered: one week from the purchase. Three witnesses heard it. The phone red “Kyosera” was defective, made in the year 2003 and has a tiny print and numbers that you cannot enlarge. Just an old junk. When my wife came back to exchange the phone, add the internet service and long distance; add another two lines, the surrogate manager Rob refused to upgrade the phone for the more expensive one, because the talking time on this “Kyosera” phone excided 60 minutes. Ron told that we need to buy another phone if we are not happy with “Kyosera” and it will be an extra charge for the connection of a new phone. He suggested to give away to someone the two days old junky phone. He told: Just 30 bucks! I answered: I better to give this $30. to hungry homeless on the street. If you $30. short at the Metro PCS store, will they forgive this shortage? I do not think so.
    Woman rep began lying that she told us about 60 minutes limit for the exchange. That lie made my wife very upset and she cried driving home. We are not idiots. Phones connected after 10PM at the day of the purchase. We did not like this phone right the way. No cell phone company has 60 minutes rule that is why we were very surprised by this. If we knew about 60 minutes limit, we never would talk on this phone. We have another three lines, home phone and Magic Jack phone. We did not read a receipt because we were stupid enough to trust the rep. My wife came to the store in two days for exchange, because we live 40 minutes away. At the end, the store exchanged the “Kyosera” phone for the same junky one that works badly too. After this kind service, my wife did not add a service and another two lines for our family members. We have an only choice right now to go to another provider and throw away their phones in the dumpster. Virgin Mobile is a great low cost alternative where we bought today two lines.

    law5610 9/24/10 7:14PM
  • This is the worst company in the world, it is harder than heck to get a live agent and when you do finally reach one after searching online on how to get one its like they went to a crack house and hired all the crack heads in it. Poor product, poor service not worth the headache. Virgin mobile has better customer service go figure. Everything about this company sucks, so if you read this do not get service with them if you don't want a contract get a prepaid phone from ANY company. F U metro u lost a customer.

    Metrohater 9/24/10 6:23AM
  • Metropc's international calling plan is not unlimited. They block international calls if they deem that the caller is using the service "too much". No explanation is given for their determination and there is no one to speak to. All representatives have the same line, "once your phone is flagged, the situation cannot be reversed".

    disapointed with metropcs 9/23/10 5:32AM
  • I am so pissed right now. I called the metro customer service line 4 times to get my number changed. On the first time all was sailing smoothly when the phone died on me. I call back explain to them what is going on with the phone dying. She starts to help me and the phone dies again when they gave me the code. I again for the third time called and explained what had just happened. This girl told me that it was against procedure to do the phone programming while using the phone. I said you are the first person to tell me that you could not put the info on the phone while on it. I had no other phone, so again i was disconnected and had to call back. Again I called back and they would not do it for me. I had to go and use a neighbors phone to get this whole change of phone number done turned into a two hour process.

    nma 9/20/10 10:34PM
  • This is THE WORST company I have ever had to deal with. The aggregation you go through is not even worth the $10-$20 a month you save by having the service. The customer service reps do not help and direct you to go to a store. You go to the store and no one knows what they are doing. The location where you have to pick up a replacement phone is a "corporate" location so they do not have a phone number. They are a full service store with absolutely no way to reach them without driving all the way there. The store is 40 minutes from my house and I've had to drive there 5 times to solve easy problems/questions that the customer service and local retailers should have been able to solve. I now have AT&T. My bill is about $20 more but I have a way nicer phone and I never have a problem getting a question answered or problem solved. I don't sit on hold for an hour when I call AT&T and I don't have to drive all over to find a store location with people that can help me. I do not recommend this phone service to anyone.

    Anonymous 9/20/10 8:49PM
  • Impossible to contact any customer service person/Contact phone numbers are useless/Corporate stores in person cannot help and have no authority to solve problems/Charged twice for phone order which was not processed/Customer service is a criminal fraud!

    kilmaine 9/20/10 12:40PM
  • All I can say is it SUCKS!

    I didn't even buy their stinkin' phone because I could never get a live operator to answer my questions. the 800# posted on their website is useless. How CONVENIENT they have no Live Chat online for customer service and not even an email address under Contact Us.

    it is the lowest price cell phone on the market - $40 for unlimited talk, text and web browsing - but the customer service is crappy

    the first time I called the 800# I was on hold for over 20 minutes. the person I spoke to could not speak english and it sounded like she was talking from a coal mine through a tin can. i hung up in disgust.

    i called back a day later and could not get that screw-y 800# to connect me to a live agent.

    called back three more times and FINALLY got a live operator. She read from a script and refused to answer any questions - she said "go in person to our store or check our website - we do not answer questions about our product or service at this number.

    What a biatch!

    i could tell it was philipine call center.

    i asked if ANY of their call centers are in America and she said "we do not give out that information".

    don't get me wrong - I am NOT racist and have no problem talking to foreign call center - but they need to be able to SPEAK ENGLISh at the basic level and the connection needs to be good enough that you can hear them.

    the ONLY cell phone worse than Metro PCS is Trac Fone - Net 10 - their phones are old used and not even reconditioned - i went through 6 phones in 2 months and they could not be activated straight out the box. Trac Fone and Net 10 are in the business to manipulate you into buying pre paid TALK TIME. They refuse to refund that money if your phone can be activated and your talk time expires in 60 or 90 days.

    i am sticking to my old land line and fed up with most cell phone companies.

    in my experience - since 1997 - i've had about 50 cell phones that all broke shortly after i bought them. then you are stuck with a 1 or 2 year contract and they put you into collection if you stop paying the bill. well if the stupid fone does not work that is "breach of contract"

    there are so many complaints about metro pcs just like mine - namely that the ONLY way to reach them is 800# and it is almost impossible to get live agent.

    its a racket.

    if the phone breaks - you already paid for it and they probably won't exchange it.

    there is an indiependent authorized retail store dealer I could buy the phone - but he said if it breaks I have to go to the actual METRO PCS store in person - and both of those stores are 30 minutes from where I live and in a hard to get to location.

    landline customer 9/13/10 1:42PM
  • The customer service is really bad. My step father paid my phone bill through the internet overnight and the next day my phone is disconnected leaving me with no way to contact him. I have given them the comfirmation number for the payment but they need the card number for the payment to process which is total BS because i have no way to contact my step father for the card number because my phone is disconnected and all they can say is sorry for the inconvenience. I really recommend not getting a Metro because there are too many problems that take forever to solve.

    Very Bad Service 9/10/10 3:15PM
  • In the capacity of my job, I traveled to different businesses in my neighborhood, and asked if they would help out with an event we were having. During my travels I met with John the dealer for your company located on Deer Park Avenue in North Babylon, NY.

    As I was also in the market for new phones, I asked about the plans Metro PCS had to offer. He told me that there was no roaming charges with the 50 dollar a month plan, nationwide coverage and that the specials would run out the next evening.

    I came back the next day, July 30th, and that was the beginning of my nightmare with your company. That evening, I was at John’s Metro PCS store for over 3 hours, It wasn’t because he was busy, we were the only ones in the store. I again asked him about the plans, John told me we had 7 days to check out the service and if we weren’t happy, we could return them. At that time, he said nothing about the one hour of talk time. He was on my phone an hour alone trying to program it. I purchased 3 phones. Two Samsung Freeforms, and one LG Imprint. I was never given a contract on the 30th. I left with the 3 phones a small receipt for 523,00 and 3 white pieces of paper listing information about the phone.

    When I arrived home, we tried the phones. The grey phone didn’t work at all. The LG Imprint wouldn’t text, picture message or receive calls, and the red freeform couldn’t send picture messages. I called customer service and I had to spend another hour getting the grey one to work. I also found out through that call that I would have to pick up the rebate forms and that I was overcharged. I called John on Saturday told him what customer service said and that I was a little upset. He told me he would have the rebates for me and that I could pick them up when I got a chance. I found out the next day that my daughter called customer service to get her phone working and found out that a place I spend half my time has no coverage at all and that roaming charges are not included in plans. A fact I clearly specified with John the three hours I spent in his store. I went back to his store on Tuesday and picked up the paperwork, and after 2 hours was told I would have to go to
    the Corporate store in Westbury. Being as I work so many hours and it was so far away, this was going to be a problem. John gave me the rebate paperwork, and shoved the contract in the back of all the rebate information. I didn’t even see it till Friday the 6th. I was very upset. When I got home from Johns store, I called customer service again and tried to get the mess straightened out. Again another hour on the phone and I was not happy with what Joy (904749) was saying about the phones. She had stated that I had to go to the corporate store in Westbury and that if they couldn’t fix it, I could bring the phones back on Friday for a full refund. At this point I had no other choice. I went to work and asked to have the afternoon off to take care of this problem. They complied, and I headed to Westbury. Took 1 ½ hours to get there only to find out they couldn’t help me after an hour. Maria tried to fix it and again told me there is no service where I am. She
    told me that I could bring the phones back to the store I purchased them from on Friday and get a full refund. So I left very upset and took the 1 ½ ride back home. Friday morning I again went into work and asked for the afternoon off to take care of this problem. I arrived at John’s store at 2:45PM. There was one customer in the store at the time. John was trying to program a phone. By 4:30pm he still wasn’t done. Grabbed the two phones he was trying to set up and said sorry I have to close the store for 30 minutes. By this time I was very upset. I told him I was very patient, and that I wanted a refund. I told him I wasn’t leaving without my money. He then asked if he could trust me and left me in charge of his store for 45 minutes, left to go to his office in Lindenhurst and left me my son and the customer in the store. While he was gone one customer called, her name was Phyllis. She wanted information on a touch screen phone. I took her name and number
    and left a message for John. When he got back, he was still setting up the customer that was there when I arrived that took another 45 minutes. In the last few minutes before that customer was done, another customer walked in. John put two fingers up and told me to wait. He then sold a Red freeform to that customer, programmed it and made we wait till he was done. When that customer was done, he then said he would see me. When I told him I wanted a refund. He told me no. He stated that there could only be one hour of talk time on phones at this time he hadn’t even checked the time on the phones. I explained that I laid out all this money and still have phones that don’t work and told him to call someone else. I was told on phone that they would escalate it but they didn’t , so all that money, all that time and still no service. I was lied to, cheated and had my money stolen. To say I left unsatisfied is an understatement. I called my bank to dispute the charge. Th
    at didn’t work because John stated I signed a contract and that now it was eight days since I purchased the phones. So I filed a claim with the BBB and I plan on filing a complaint with the Consumer Affairs, and Bureau of Consumer Protection. I am a lung cancer survivor with emphysema I work 40 to 50 hours a week for my money. I do not take kindly when people steal my money. I am writing to you in one last ditch effort to bring this to a decent conclusion. All I want the refund of the $523.00 I was told and promised by not just one, but 4 of your representatives.

    mouse424 9/4/10 4:09PM
  • As everyone else has stated it is the biggest hassle in the world to try and get a live operator. Every time you say "customer service" all you get is that automated prompt about how it can supposedly help you faster and that if it can't it will then connect you to an operator; which it never does. Then once you have yelled at the system enough so that it doesn't understand what you are saying it finally connects you to a live person...well sort of...if you have to wait on hold for an ungodly amount of time. All this hassle over the fact that when I went online to make a payment I entered in the wrong phone number. I mistyped 1 digit and accidentally paid another person's phone. For some unknown reason it seems extremely difficult for Metro PCS to resolve this issue. Even though I have my cc#, my phone number, the other person's phone number and the confirmation number for paying the bill.

    Anonymous 9/4/10 12:57AM
  • You can't beat the price... but you get what you pay for! My Jawbone and my Metro PCS Samsung, while "connected" do always connect... meaning one call runs through my Jawbone and the next call will not. I never had that issue with any other cell provider... nor any other Samsung phone.

    I went to the corporate store to discuss that and the issue with not getting my SMS text messages... such as updates/msgs from my bank, Cozi.com (my grocery lists, reminders, etc. -- all the things I'd otherwise lose if on paper), and friends.

    After nearly a half hour of not moving and seeing the 40+ people in line ahead of me (38 if you don't count the children running around nor the 3 people about to enter the store as I exited), I just could not wait any longer.

    I called customer service (611). Seriously? The Veterans Administration used to be the biggest joke in the entire world... until I dialed 611 for MPCS today.

    The first person never could answer my direct question about the SMS gateway and the MPCS url to use for that. I got tired of listening to the flowchart responses and finally got transferred to "Barbara" who actually spoke clear English... but was an equally well-practiced reader of the script.

    The best the expert help could tell me is that I no longer get my SMS text messages, as I have for all the years such things have been possible, because I chose to use Metro PCS... BECAUSE Metro PCS filters who can send messages through their gateway.

    For companies they work with, such as Yahoo and Google, you can open up your email and enter the 10-digit cell phone and the Metro PCS url address and you will receive the text message. Example: xxxxxxxxxx@mymetropcs.com

    I checked and the @metropcs.sms.us failed to work every time.

    I've never been required to have "email" service to get SMS text messages with any other provider... not even the pay-as-you-go or pre-pay providers.

    Now, "Big Brother" Metro PCS is only letting messages come through from whomever they work with... or have some sort of arrangement with I suppose.

    I'm not sure why it matters where a message comes from, but I have used a variety of SMS text messaging websites and none will come through... BUT let me hop on an affiliated website like Yahoo, and there is no problem.

    WELL... there is a problem!

    Not only do I not get my bank notifications, etc., but I no longer get any travel updates from the airlines for when I am getting to go home and see my family.

    There's nothing "Unlimited" about the limitations of who can send me "unlimited" text messages and from where they can originate.

    Hmmmm, welcome to Mother Russia... unlike the 1966 classic "The Russians have Landed", this was not an accidental submarine grounding but rather a full-on assault of good old American normalcy.

    Well, even if the MPCS crew do bleed communist red, my bank account no longer does.

    Small consolation considering how easy it is to send and receive SMS text messages with EVERY OTHER cell provider.

    Dallas Doc 8/25/10 6:27PM
  • o.m.g....i have two days trying to speak to an agent and i cant...went to peak to at chick at the metro store and stated that he couldnt help me when i seen one of the girls help a man a couple of weeks ago. I told her since am not a man and dont have what she needed she couldnt help me. all i want is to cancel he phone, none of my phones work...
    METROPCS sucks bad....I NEED A LIVE AGENT

    lizzard 8/20/10 8:55PM
  • Hi All-

    I totally agree metro can be super difficult to get a hold of enough so to drive you freakin' crazy! However-there is a way to get around all this madness. When dialing the 611 or any other 1-800 number for them select the # sign after the automated system provides the list of options. By the 4th Round the automated system will ask if you want to continue or hangup. Press 1, it will then connect you to an agent. I know it shouldn't take ALL this to get in touch with someone-however at metro it does! Hope this helps!

    LAYLA LOU 8/16/10 7:34AM
  • I paid my bill in full 15 hours ago and my phone is still disconnected. I am stuck at my house. I cant call anybody, and nobody can call me. My texting is not even working. I cant reach anybody at metro. All I get is this annoying voice mail that never connects you to anybody. Metro shouldnt be allowed to do this. Your phone service is such a basic and integral part of your life, treatment like this from this company should be considered as "cruel and unusual punishment".

    Anonymous 8/15/10 11:33PM
  • Same as the guy 'ihatemetro' before me.
    I paid about 9 hours ago and i can't connect my phone.

    But what really really irks me is that they say they have 24 customer service, but when I call 611 and dial 0 for an agent, I get a recording that says, "I understand you want to speak with an agent. However, I can better help you make a payment etc..." and this recording never connects me with an agent.

    I finally tried calling this other number for a live agent:

    Phone: 1-801-383-1015

    but...
    My call didn't go through! I get a recording saying that my account has been suspended. So how can I resolve this issue with a live agent if MetroPCS requires my account to be active so I can speak with an agent????

    Alex 8/15/10 7:50PM
  • If I was God, I would send this company and EVERY ONE OF THEIR RUDE and CRUDE employees STRAIGHT TO HELL!!! These people are not human. They have no compassion for your situation. They treat you like you are crud on their shoe. They have a ton of employees at the stores BUT THEY ARE NEVER WORKING. They are doodling on the computer, in the back, or seemingly always coming in from breaks or lunches. WHERE DO THEY FIND ALL THIS A**HOLES??? I have had such horribly experiences at their stores, I swore never to go near one again.

    So I pay my bills on their website.

    I paid my FULL monthly bill at their website at 1:30pm today. At 3:00pm my phone was disconnected.

    I tried for 2 hours to get somebody on the phone - no luck. You are put into an endless voice loop, with the female voice teasing you with offering you a live operator if she cant help you. There actually is no option for a live operator - it's just a lie.

    Thinking there was a problem with the first payment, and not being able to speak with someone to confirm it, and DESPERATE for my phone service, I made ANOTHER payment also on their website at 5:30pm.

    Everytime you make a payment you are promised reactivation "withing two hours".

    It is 10:35pm and MY PHONE IS STILL DISCONNECTED.

    2 payments ON THEIR OWN WEBSITE and 9 hours later STILL NO SERVICE.

    I have missed a ton of critically important calls due to this GOD AWFUL terrible company.

    This company should be renamed METRO Piece of S*** because that's what it is.

    Actually, calling this company sh*** is being disrespectful to feces...

    Anonymous 8/15/10 7:46PM
  • METRO PCS SUCKS!!! This company needs to be outlawed! How can a company be so bad with basic customer service? Does this company think that just because they offer a cheap product they have no responsibility to give their customers even the most basic service? I just paid my metro bill on their website, and STILL MY PHONE WAS DISCONNECTED! They tell you it will take 2 hours, IT HAS BEEN 4 HOURS! And the WORST part is YOU CANT REACH ANYBODY at their so-called customer service! You are put into an endless automated voice system that promises to give you a live operator BUT NEVER DOES. In fact their voice answering system out and out LIES about your ability to speak with a rep. It keeps telling you it will get you a rep if it cant help you, but NO MATTER WHAT OPTION YOU PICK YOU CAN NEVER SPEAK WITH ANYONE! This company is worse than horrible!!!

    ihatemetro 8/15/10 2:42PM
  • In the capacity of my job, I traveled to different businesses in my neighborhood, and asked if they would help out with an event we were having. During my travels I met with John the dealer for your company located on Deer Park Avenue in North Babylon, NY.

    As I was also in the market for new phones, I asked about the plans Metro PCS had to offer. He told me that there was no roaming charges with the 50 dollar a month plan, nationwide coverage and that the specials would run out the next evening.

    I came back the next day, July 30th, and that was the beginning of my nightmare with your company. That evening, I was at John’s Metro PCS store for over 3 hours, It wasn’t because he was busy, we were the only ones in the store. I again asked him about the plans, John told me we had 7 days to check out the service and if we weren’t happy, we could return them. At that time, he said nothing about the one hour of talk time. He was on my phone an hour alone trying to program it. I purchased 3 phones. Two Samsung Freeforms, and one LG Imprint. I was never given a contract on the 30th. I left with the 3 phones a small receipt for 523,00 and 3 white pieces of paper listing information about the phone.

    When I arrived home, we tried the phones. The grey phone didn’t work at all. The LG Imprint wouldn’t text, picture message or receive calls, and the red freeform couldn’t send picture messages. I called customer service and I had to spend another hour getting the grey one to work. I also found out through that call that I would have to pick up the rebate forms and that I was overcharged. I called John on Saturday told him what customer service said and that I was a little upset. He told me he would have the rebates for me and that I could pick them up when I got a chance. I found out the next day that my daughter called customer service to get her phone working and found out that a place I spend half my time has no coverage at all and that roaming charges are not included in plans. A fact I clearly specified with John the three hours I spent in his store. I went back to his store on Tuesday and picked up the paperwork, and after 2 hours was told I would have to go to the Corporate store in Westbury. Being as I work so many hours and it was so far away, this was going to be a problem. John gave me the rebate paperwork, and shoved the contract in the back of all the rebate information. I didn’t even see it till Friday the 6th. I was very upset. When I got home from Johns store, I called customer service again and tried to get the mess straightened out. Again another hour on the phone and I was not happy with what Joy (904749) was saying about the phones. She had stated that I had to go to the corporate store in Westbury and that if they couldn’t fix it, I could bring the phones back on Friday for a full refund. At this point I had no other choice. I went to work and asked to have the afternoon off to take care of this problem. They complied, and I headed to Westbury. Took 1 ½ hours to get there only to find out they couldn’t help me after an hour. Maria tried to fix it and again told me there is no service where I am. She told me that I could bring the phones back to the store I purchased them from on Friday and get a full refund. So I left very upset and took the 1 ½ ride back home. Friday morning I again went into work and asked for the afternoon off to take care of this problem. I arrived at John’s store at 2:45PM. There was one customer in the store at the time. John was trying to program a phone. By 4:30pm he still wasn’t done. Grabbed the two phones he was trying to set up and said sorry I have to close the store for 30 minutes. By this time I was very upset. I told him I was very patient, and that I wanted a refund. I told him I wasn’t leaving without my money. He then asked if he could trust me and left me in charge of his store for 45 minutes, left to go to his office in Lindenhurst and left me my son and the customer in the store. While he was gone one customer called, her name was Phyllis. She wanted information on a touch screen phone. I took her name and number and left a message for John. When he got back, he was still setting up the customer that was there when I arrived that took another 45 minutes. In the last few minutes before that customer was done, another customer walked in. John put two fingers up and told me to wait. He then sold a Red freeform to that customer, programmed it and made we wait till he was done. When that customer was done, he then said he would see me. When I told him I wanted a refund. He told me no. He stated that there could only be one hour of talk time on phones at this time he hadn’t even checked the time on the phones. I explained that I laid out all this money and still have phones that don’t work and told him to call someone else. I was told on phone that they would escalate it but they didn’t , so all that money, all that time and still no service. I was lied to, cheated and had my money stolen. To say I left unsatisfied is an understatement. I called my bank to dispute the charge. That didn’t work because John stated I signed a contract and that now it was eight days since I purchased the phones. So I filed a claim with the BBB and I plan on filing a complaint with the Consumer Affairs, and Bureau of Consumer Protection. I am a lung cancer survivor with emphysema I work 40 to 50 hours a week for my money. I do not take kindly when people steal my money. I am writing to you in one last ditch effort to bring this to a decent conclusion. All I want the refund of the $523.00 I was told and promised by not just one, but 4 of your representatives.

    Anonymous 8/8/10 9:56AM
  • I agree with everyone on this comment page. metro sucks!!! bad customer service. ive tried and tried... needless to say many attempts more. i got somebody once but i couldnt understand there language. so they hung up! 0 out of 0 for me.

    angry customer 8/7/10 7:54PM
  • The 888-863-8768 number is absolutely useless. The people there don't have a clue.
    Finally after being transfered and put off, I called 800-553-9315. They, at least, could give me an answer. Not sure if it's the correct one, time will tell.

    Anonymous 8/7/10 7:32PM
  • Went in to store thinking it was an actual MetroPCS Wireless Cellular service retailer b/c there was zero signage stating otherwise only MetroPCS signs everywhere (on the blg, truck out front, etc.).

    Signed up for a basic plan for pre-paid service at $40/month and purchased a phone for $49 and paid $10 for insurance coverage. The total amount charged to my Visa was $103.

    I went home and charged the phone. Once it was charged I tried texting and made a call or two to my wife to try out the call quality however the signal strength was weak at best and dropped in and out. I was planning on porting my previous number from another wireless provider but this quality of service or lack thereof gave me reason to proceed cautiously.

    The next day I decided to go by the 'Corporate Store' as I was directed to by the place I'd purchased the plan and phone stated that was the only place that could do this. However, I called just to confirm and get directions and they said porting was not an option on an already activated phone (?) It was recommended that I return the phone and get a full refund and then come by the 'Corporate Store' to start afresh.

    I went back to the store where I'd originally made the purchase and was told I'd need to go to the corporate store so I did only to discover they'd be happy to give me a full refund on fund and activation as long as my call time was less than 1 hour and it was within a 7 day period however I would have to return to the store of original purchase.

    I was beginning to feel as though I'd fallen in a rabbit hole. Nearly 3-4 hours out on a Saturday (day following the original purchase) and simply wanting to get my money back for both the service and plan as I was not at all satisfied with the service I went back yet again to the store of original purchase only to have the woman rant and yell insisting she'd only give my money back for the phone.

    Out $40 I simply couldn't believe the bs I'd had to go through to only recieve a partial credit.

    I WILL NEVER MAKE THE MISTAKE AGAIN OF GOING ANYWHERE NEAR A METROPCS STORE AGAIN - 'corporate store' -NOR- 'authorized reseller'.

    This was insane!!!!!!!!

    Not So Happy 8/7/10 6:15PM
  • Stupid Ass Metro, I stayed on the phone for 30 min trying to get a live agent. It's a shame i have to get online and find a NO# to be able to speak to someone. Then the reps dont know what the hell there doing !
    I guess everything cheap aint good.......

    Anonymous 7/31/10 10:26AM
  • like the rest of you I have had nothing but a bad time with Metro Piece of Sh**. As long as the phone works .. no problem. If you have a problem good luck. Since their is no live person I have ever spoke to I am close to a few of their retail stores. They right out lied to my wife when she got a phone for our daughter. They sold her the xtra warranty and she asked them point blank... that means if she steps on it or drops it in the toilet we can come in and exchange it on the spot for another phone no questions asked. The sales women said YES. Well when it did get wet (not dropped in water just wet through her pants that got wet in the rain) took it back to the store and they said contact SAMSUNG customer service it is out of our hands. After speaking with SAMSUNG, who is as least as bad as Metro, no help I went back to the store. When I told the woman I wanted her to replace the phone like she said she would she ignored me and waited on other customers. I get loud when P O'd. I told her in no uncertain terms what I thought of her and Metro with some F you and Metro in front of a line of customers. # out of 4 left the store when I stomped out. At least they lost 3 new customers but they don't care. Got my daughter a real cell provider contract. Won't have Metro if was the last cell provider.

    oldschool52 7/23/10 1:16PM
  • I called to find corporate information as a vendor/franchisee. The first phone number had no options for me. A web search found the second phone number which got me to a customer service person with an accent so thick it was not comprehendable. I asked for a supervisor, none picked up after 15 minutes. I hung up and found the main corporate number. I called that and nobody ever picked up, just rang and rang before auto-disconnecting me.

    Phonetreevictim 6/25/10 2:32PM
  • The security code is the account holder's date of birth. Yes, Metro sucks for so many reasons but my top 2 reasons right now are #1 they blocked all 4 phones on my family plan from logging into Facebook because we "use it too much"...so much for UNLIMITED service. #2 they sell their customer lists to telemarketers...this was confirmed for me when all 4 of us on our family plan received the same call, from the same number within 5 minutes. Their customer service is horrendous, the workers in the stores are rude and unknowledgable and the prices just keep climbing. 1 month after signing up for the family plan I was told I could not make ANY changes to the account (add or take off a phone, change the plan, etc.) because they no longer carry my plan.

    GretchenR 6/24/10 9:32AM
  • THE ELUSIVE 8 DIGIT CODE THEY ASK FOR IS THE THE BIRTHDAY OF WHOEVER THE PHONES ACCOUNT NAME IS IN EX:08/14/19741

    I PAID MY BILL 4 HOURS AGO AND MY PHONE STILL ISN'T REACTIVATED I USED A PREPAID PHONE TO CALL CUSTOMER SERVICE AND JUST GOT SENT IN CIRCLES STATING I NEED TO MAKE A PAYMENT. I HAVE MADE THREE ATTEMPTS TRYING TO GET A HOLD OF SOME FROM THIS GODFORSAKEN PLACE,NOW HAVE WASTED 130 PREPAID MINUTES . I HAVE NO PROBLEMS WITH THE SERVICE ITSELF BUT THE CUSTOMER SERVICE NEEDS IMPROVEMENT OR I WILL WALK.

    LOOSESCREWMOM 6/24/10 12:14AM
  • HORRIBLE EXPERIENCE AT THEIR STORE. Their locations should be shut down. Very rude and unprofessional. I would rather pay more money at another cell phone company than to ever speak to a METRO PCS STORE EMPLOYEE again!!!

    cada99 6/22/10 7:19PM
  • Metro is the worst cell no contract company. Virgin was better, even paying $49.00 a month for 400 anytime minutes per month (2000 mins after 7pm weekdays,Friday to Sunday 7pm-7am). Virgin billing was far superior, so is thier customer support. No contract cellular consumers, beware of Metro PCS! It is the worst cell provider I have ever had. They have caused me pain, and money traveling to and from store to store trying to rectify a 650 area code to a 415 resident, taking money from me before it was due every month, bad reception and dropped calls. Samsung Messenger2 has a good battery, but lousy camera/video, hard to get calls prompted automatically via voice commands. Poor hands-free reception in same device which works great with Verizon cell phone. Buyers, stay clear of Metro PCS. It is the worst cell company of all!!!

    CK-DELL 6/19/10 8:36PM
  • contacted customer support (4x) and they want a code or answer for a security question for my new phone - I've had it 1 week - problem is, I was not given any code or asked any security questions at the time of purchase, so no one can access my account (including me), the phone is not working at all today- can't receive or call out, and in the past week I can barely talk on it - cuts in and out (lousy service) called a service tech the third day and she couldn't hear me - kept breaking up - I couldn't hear her either - sounded like she was in Mexico (noticed all support techs sound Mexican and very hard to understand)
    this is really suckey. :(

    WendyLew 6/19/10 4:46PM
  • OH. My. freakin. god. I just got this phone yesterday, my husband and I are on a family plan. Today, the phone is telling us we owed 5 dollars the day before yesterday??? I've spend the last hour trying to get through to customer service; it won't let me speak to a live rep, period. It takes me in circles, saying "I can probably help you here first, and if not, I'll find you a live agent", but then it doesn't. It keeps hanging up on me. Anyone able to actually get through? I tried the ###1...didn't work. Just took me to an auto payment option...then hung up when I didn't want to do it.

    frustrated. 6/17/10 1:45PM
  • The only reason that I use Metro Pcs is because I can't afford a contract. Their customer service is atrocious! I tried to call and complain because my text dekivery keeps failing. I have had many complaints with this company, one of which is how difficult it is to reach an ctual person. But today, I actually got someone that I could not understand and when I asked her to repeat her name because I could not understand her, she hung up on me! One more ditty to add to the poor customer service they offer. Just shows all they care about is selling their service, not actually providing it! Poor service, calls dropped and now text goes undelivered as well. And when your metro PieCe of S!!t phone goes out & you HAVE to get a new phone, they automatically charge more calling it an "upgrade".

    Anonymous 6/11/10 5:53PM
  • It is the worst buying experience I ever had. I bought a phone and the metro store adds extra fees that the corporate store does not. I talked to a rep and was told the metro stores makeup their own rules so they can charge what a corporate store wont. and theres nothing metro pcs can do about it.

    flavia 6/8/10 7:13PM
  • CRAP!!!!! seriously? i thought ALL FEES AND TAXES ARE NOW INCLUDED? i have the 40 dollar plan which is unlimited talk text and web however i get charged 47.95 plus 3 dollars to pay my bill!!! WHAT? I HAVE TO PAY U TO TAKE MY MONEY???? but if i pay over the phone?? HA Thats a 2$ fee as well SO FEES ARNT INCLUDED! and NO u cannot reach a live person and if by miracle u do they want a code that NO-ONE seems to have WTF???? How can they legally advertise "all fees and taxes included for 40$, and yet still charge taxes and fees?

    metrosucksbooty 6/3/10 1:17AM
  • this is the worse company i have ever dealt with in my life....i thought sprint was bad but they i horrible....i first month with them was hell....they never got my number transfer from t-mobile...so that cause me not to receive incoming calls...call customer services who had no clue what to do...at last got a supervisor who told me the problem was with tmobile after a month of not gettin complete service and had to pay the bill for that month.they only offer a 10.00 credit..which i felt was insulting and was told it will be a one time courtsey with metro..rediculouse...i thought...so i just ended up cancel service and will not advice anyone to go through what i went through with this company..they i not worth the hussel...dealing with another company who is there for the money and not providing the service they i meant to provide customer

    luvidovey 5/11/10 8:48AM
  • I just talked to the customer service rep I had to wait forever for the system to come back up which it never did. After all that waiting. It was a very irritating experience. When your bill is climbing hjgher each month for no apparent reason and you want to know why. I asked to talk to the supervisor waited a while for a response. The customer service rep told me their all busy as well. The call took twenty minutes of waiting with no results. I was told I could call back at another time.

    Roman 5/6/10 11:22AM
  • agreed with the postings here!
    metro pcs may be the world's first phone company -- without phones!
    you can't call them at their headquarters.
    you can't call their support line - because no one answers. good luck trying to navigate their well-designed maze of automated phone options that will stop you from speaking with anyone every time.
    sure, they have an effective marketing plan, but i would contend that this is the very worst cell phone company currently in existence.
    phew... that felt good.
    thank you for letting me vent.

    pcs'd off 4/26/10 1:39PM
  • Pros: I have to say I was sold on the Unlimited International Plan, However, since switching to Metro PCS for this particular feature I have yet (and it has almost been a month since activation of the service) to be able to use the service!
    Cons: Customer service is frustrating to say the least! Let me count the ways... Inability to find a representative that speaks English clearly, in order to help resolve any questions/concerns you may have about your service and/or account...Which serves to only increases your level of frustration. Inability to actually speak to a person at the corporate office, that is once you finally obtain a "Corporate" phone number. I did so when using Google and reading another frustrated customer's posting. Good luck having somebody from the corporate office return your calls. I've left a number of messages every day now for the past week. Byers Beware! The plan I signed up for was NOT the plan I was given... This was due to an "error" made at the store where I purchased two phones and the unlimited international calling plan. I believe these retailers to be dishonest in their representation of the company as they boldly attempted to sell us phones at much higher rate that was advertised on the Metro website. Unlimited International calling plan... Which has actually turned out to be NO, let me repeat, NO International plan at all as I am still, a month into my service contrat, unable to call overseas. I left a reliable company, service I've had for years with T-Mobile for this option and to date, all I have are a ridiculous number of attempts at reaching somebody who is able to resolve this situation and an even more ridiculous number of Unreturned phone calls from corporate office. I can't begin to explain the amount of time and frustration/ aggravation I've been caused this past month! I hate to admit that it's true, but in this situation and with this company it certainly seems to "ring" true... You get what you pay for! What I thought to be an extremely reasonable international calling service has turned out to be a cheap, and to-date, unavailable service!

    mediachick 4/22/10 12:55PM
  • Pressing # several times and then 1 did finally get me a live person, so thank you to this site for that information! I had been on the phone 12 minutes up until that point, pressing "0" and hearing "I understand you want to talk to an agent, but let me see if I can help you; if I can't I will get you an agent" and then the recording just repeated its same information, and each time I pressed "0" I got the "I understand you want to talk to an agent, but..." line with just endless, endless recorded messages! ARGH!!! I was calling to cancel my service (and thankfully was able to after pressing ####1 and reaching a live person). I've had this service for 2 months and at least 3 times a day I get frickin' spam and telemarketing calls on this phone. Screw that!

    Anonymous 4/20/10 9:41AM
  • Metro Pcs Customer services SUCKS SUCKS SUCKS Omg im so going back to SPRINT!!!

    Soberbia 4/13/10 1:55PM
  • On april 2, 2010, I activted a new phone number after my Samsung finesse touch screem want stuck and wound not allow any touch tone functions. After going to several Metro store I wa told that thi phone had to be ordered and it would take three to five days. The new phone number was in use for less than twenty-four hours when I attempted to make a call I got the message that my new telephone was disconnected for non-payment.I checked my bank and the payment was authorized. I called the customer service/support number and was told to call back in two hours...this was at 7pm on April 3,2010. I have been calling every hour since that time and continues to have the reps. tell me to call back, it has been seven hours and I have not gotten any service person to assist me in getting my service back on. I Miami, Fl. most Metro stores are closed. I have no other option but to go to a 24 hr. Walmart and buy TRACK PHONE, as i work 52 miles from my house and need a phone to at least call emergency if needed.

    Anonymous 4/4/10 12:00AM
  • I have been running around to get my MetroPCS phone to work on their TravelTalk feature for the last 10 days now. I agree that it is a no-contract phone, and so is very useful for many of us in these days of limited finance; but their customer service has so many variations in answering the same query. One guy told me to dial *228 and then choose option 2 to activate roaming on my phone in my home network, then check for adequate funds in MetroConnect account and I should be all set.
    That didn't work for more than 2 days. So I called again and was told that resetting the phone will surely help. Well, that didn't work either.
    The third person said that I was in a no-coverage area! Wow, how did he say that when my phone actually worked on roaming for 2 days? Miracle!
    He tried to reset the phone too, apparently that won't work!!
    I have 2 phones from MetroPCS and feel like they are worthless for roaming. To many hassles and too much time lost in trying to get problems fixed.

    Sharkterritory 3/25/10 7:10AM
  • I have forgotten my security code. But it is impossible to get to speak to a live customer service agent. Needless to say I'm going back to Verizon. Your customer relations SUCK

    Littlebrat 3/7/10 4:49PM
  • At least there's no contract.

    American Business better wake up.


    If you fire everyone and move all the jobs to India or Manila no one here will have any money to buy your damm crap, and the people over there don't have any money either!

    Anonymous 3/6/10 11:04PM
  • AGh oh my god i am so frustrated and angry right now i can not believe how hard it is to get through to a live representative (i still have not) i went into a store because half the uttons on my phone are not working the quite rude lady informed me they would have to order another one which wil take 5 working days. What im i supposed to do until then i need my phone they did not offer any compensation or solution so now i am with out a phone for 5 days. Great now i want to make a complaint and i cant even email or ring a real person!!!!

    Kate 3/6/10 12:50PM
  • there customer service stinks and there is no other way to say it. stinks stinks stinks stinks stinks

    postit233 3/4/10 11:06AM
  • THE CUSTOMER SERVICE IS THE WORSE I HAVE EVER EXPERIENCE. I NEVER KNEW THAT A SIMPLE ATTEMPT TO CALL AND SPEAK TO A CUST REP COULD GET YOU A MIGRAINE! I AM LEAVING THIS COMPANY FOR GOOD! METROPCS SUCKS

    Anonymous 3/4/10 9:11AM
  • what kind of business is metro running ? you could hire 3 real people . how is it okay to take our money and say to hell with us. have you ever tried to contact metro before, oh i know the real people that work for metro has another carrier, imagine that.i am very upset at this moment. if yu can't hire a real person couldn't you at least update the stupid automated information. it never understands anything, all it sys is i know you would like to sppeak to someone but maybe i can help you, wrong. listen up metro if yu have 100 unsatisfied customers it could easy flip to 1000 and so on..... you need us more than we need you...or didn't you know that it's other companies to use.

    Anonymous 3/3/10 9:33PM
  • I agree we should be able to talk to an english speaking person who knows how to deal with customers instead of brushing them off so they can rip off another innocent customer.

    Agrivated 2/26/10 8:24AM
  • it would be really nice if you could talk to an american, and not some indian working for 40 cents, you can't understand them, they cant understand you, how is this good communication skills?

    Anonymous 2/22/10 4:40PM
  • I bought a phone and it broke before I had to pay my first bill. The phone malfunctioned and they told me I had to just buy a new one. What warrantees do not apply to this company?! How can you not cover a 3 week old phone? I paid $150 for the phone and they want me to spend that again! Chooches.

    Anonymous 2/17/10 8:59AM
  • I just signed up on 2/14/10, and I am beginning to have second thoughts. Trying to reach a live person is harder than trying to reach the President of the U.S. aLSO the customer service people in you centers should not mis-lead. Ex. phones are shown with what they include, but if you have a rebate coming they break up the purchase and charge for the phone charger seperately so that the rebate will be less. Ex. $107.00 includes phone charge. Re-bates are $20.00 for phones up to $99.00 and $40.00 for phones over that amount. So they give to 2 bills one for $89..00 and the other for the phone charger for $19.00. I think I will be reporting this to local T.V,. stations.

    Anonymous 2/15/10 4:05AM
  • metro pcs needs to train stores to adv customers of the info needed to access acct on web. i ---also---was never given a code or favorite color for accessing my acct on web..never set one up..never told i needed one..all i want is to give you money to pay my bill and to view my bills on web so that i know what i am giving you money for..it is so simple but so difficult to do either one..reaching a live rep is super hard..

    Anonymous 1/29/10 11:06AM
  • Metro PCS has the most incompetent, unhelpful customer service agents. Even the supervisors are not helpful. They all follow a script that does not cover all possible issues. A ticket was opened and a week later there has still been no resolution and no one can explain why or offer assistance.

    Anonymous 1/26/10 8:36AM
  • these are the times when you either make or lose customers, (the early stages of a new company)if metro pcs dont get it together with the customer service number their gonna lose customers left and right, every damn time i try to call for a live operator for help i get that damn stupid recording voice that i hate, ( i understand, you would like to speak with an operator, you know i could probably help you ) damn !!!!!!!!!! what the hell is wrong with metro pcs ? cant they see this is a huge problem ? is this a jackass corporate decision to save money ? im seriously thinking about switching back to at&t and paying the extra money.

    Anonymous 1/22/10 3:06PM
  • how unfair! For 5 years I have paid up to $18 in taxes and fees,AND talked 20 plus people to sign up: and can I get on the new all-inclusive plan without giving up my phone number? Absolutely not!!!!I'M ON A SO-CALLED LEGACY PLAN! Shouldn't the people who are already on a plan get rewarded instead of PENALIZED? Just trying to act like they are signing up NEW people.If I have to change my number, why shouldn't I try another carrier that actually HAS LIVE people for customer service?

    Mui Bella 1/20/10 12:29PM
  • Customer service is terrible. I was told by one of their reps to always ask for a supervisor, unless the rep has more than 6 months (minimum) of experience. Today after I couldn't receive an answer that made sense, I asked for a supervisor, and then was on hold for 30 minutes before someone came on the line and just hung up.

    fwg4530 1/15/10 1:13PM
  • They do not work with cutomers at all, or care about their customer!

    Anonymous 1/12/10 2:35PM
  • IF SUPPOSIVLEY METRO PCS IS THE BEST PHONE COMPANY SHOULDNT THEY HAVE AN "ACTUAL" COSTUMER SERVICE OR WHAT THEY CANT AFFORD IT

    13WICK3D13 1/8/10 11:33AM
  • I too am unhappy with the lack of customer service, first of all they ask for an 8 digit persnal ID code which I was never given and then the c/s rep stated I had opted for a security question which was the city I was born. After stating the city that I was born in he stated that was incorrect. I do believe that I know where I was born. He also added the information could have been entered incorrectly, but no effort was applied to fix the discrepacy.
    -Tom

    sonnyone2 12/27/09 9:34AM
  • I am VERY UPSET with the lack of service on November 24,2009. When I pay for a service, I actually expect the service to work. Apparently, the service area I am in was out of service for 5 hours. I called the customer service line that I located on this website, and I was told there would be no refund or reimbursement for the time I wasn't able to use my cell phone. This is LACK of CUSTOMER SERVICE as far as I am concerned! I will be a former customer after this billing cycle is done!

    Anonymous 11/24/09 8:50PM
  • i currently pay 150.00 per month . got an additional line 30 days ago. new plan just activeted by metro 3 lines for 90. they will not even work with me. what kind of customer service is that

    pissed off 11/17/09 8:19PM
  • Submit your comment >>
  • I just want to thank the customer service that I received from JOE ID #19854 he was very patient with me while gettin th ephone programmed, I usually get disconnected from another reps. Thanks for helping me Joe!

    Kelly 5/11/12 8:38AM
  • Thank you so much for the # tip. It worked and I was able to get in immediately without have to follow through with automated system. That was a life saver. The most frustrating part is have to keep hitting and listening to the automated system. As far as customer service on Metro's part. The guy,Ryan was wonderful. He took care of my question in a timely and professional manner.

    Thanks again,
    jbs

    jbs24 4/23/12 3:14PM
  • i was so please with the customer service that i received from rep sally id num 86657 she wa very polite and respectfully she went above for me u need more ppl like her to help me with the last rep Valerie id 7349 whom was very rude towards and didnt wont to transfer me to a tech supp but transfer to mgr due she didnt tell her why i need tech supp but i did more than once instead she xferr me to her superviser id 4478 im a very disstatisfied cust since 2009

    Iamqqueen1 3/18/12 12:46PM
  • Customer service for Metro PCS over the phone is adequate at best. I luckily have a store very close to my work in Land O Lakes FL, and whenever I have a question or concern or just paying a bill I do it though that store. The guy there knows what he is doing, takes my payments quickly has recommended some very good phones for me and my wife.

    To tell you the truth, little things like that like greeting me and knowing me by my name is what makes me want to stay. The funny thing I wanted to submit a compliment about him through customer service, but I doubt they do anything. He is on 41 and Hale in Land O Lakes

    Anonymous 3/11/12 10:57AM
  • I purchased a new Metro PCS phone. In order to receive my $30 Metro PCS Visa Card I had to send my sales receipt plus a bar code from the phone box and a paper I had to fill out. I sent all the information through the mail. The post office sent me a letter that they had lost my stuff. I do not think it is fair that I should have to pay for a mistake the post office made.

    Anonymous 3/10/12 9:52AM
  • I have been with Metro Pcs since 2008. I'm very happy with my phone service. I purchase my phones and pay my bills online (Always do research on phones before you purchase them). I'm reading all these stories and I can't understand why all these people are having problems. I have no service problems I have used my phone in Arizona even in Tijuana,Mexico and have never had any problems. My only complaint is that they need to give better deals on there new phones.

    CaliGirl 2/23/12 5:05PM
  • I used to have a hard time being able to pay the bill online. They had that annoying zipcode thing. It needed a software expert to figure out how to make them online payment system. Anyway, this month I found that they changed their website. I guess a lot of people gave up on their old website online payment method. Today I found that the trick is to set up a new account username and password linked to you phone number (you get a verification code on your phone, so keep it handy to enter on the signup page). Once you set this up, you can pay your bill. I was able to pay this month. Hope it works next month, too. By the way don't use the eWallet, it stores your credit card or checking account info. I don't trust them, someone may hack into their system and hack your info!!!

    anonymous 1/22/12 12:14PM
  • GREAT COMPANY I WILL DO BUSINESS WITH THEM AND I ALSO SHARE MY POSITIVE EXPERIENCE WITH FRIENDS.

    Tim 12/16/11 4:29PM
  • I have metro PCS and I am happy with the service for my money. e-mail and net sometimes does not work but have not had any problem with phone.

    Hamid 12/16/11 9:12AM
  • Restarted MetroPCS service after 3 month lapse.
    I needed the temporary voicemail password (9999) to set my own voicemail password. I listened to the voice guide and answered as my selection would be appropriate to the selections offered. At the third question and the option(s) did not offer what I needed, I tried one that works with another company (Virgin Mobile) and it ( 'something else' ) worked getting me a 'live agent' (another one that works with (Virgin Mobile). I got the answer I needed as supplied above ( the temporary voicemail password ) I am finished! :)

    norole US 12/7/11 4:32AM
  • I have been with MetroPCS for six years along with my husband. I have had several phones over the years due to I like to change when I see one I like. I order all my phones online and activate over the phone and I have never had a problem in six years. I have never missed a payment on my phone in these six years, but one time I accidentially paid my husband bill twice and did not pay mines, so I woke up the next morning to use my phone and it was off. I contacted customer service and they resolved the issue in a very adequate amount of time and my phone was back on within minutes. Also, I can use my phone anywhere I have visitied. I live in florida and have been to Myrtle Beach, SC, Georgia several parts and never had an issue. The rates are AWESOME, and the service offered is just as good as any other service and I have had several others. If you are having so many problems with this company, do not stay or better yet make sure you are not the problem and that you are expecting something that not only metro will not do but any other companies as well. Anyway keep up the good work MetroPCS and I hope to be with you for another 6 years. My daughter will be signing up with metro for Christmas.

    dmj4christ 11/27/11 8:03PM
  • You guys are all weird. I have been with Metro PCS for 3 years now and I experience no problem at all! If you don’t like Metro then don’t use it.

    BiBi 10/19/11 11:35AM
  • i prefer having metro since i don't want to spend a 1/6 of my monthly salary on a bigger carrier that charges outrages prices at the end of the month since i only work twice a week its better since i save a whole lot of money with them

    oval 10/13/11 5:04PM
  • I could not access the site to pay my bill online however when I called customer service at 8pm on tuesday night I did get a live person very quickly. I think her name was Heidi number73? Anyhow she at least was very helpful in getting my bill paid even if I still can't access the site.

    hooterize 10/4/11 5:08PM
  • I have a call dropping problem but everytime I try to call to report the problem my calls keep dropping. I hate refurbished phones it's not fair to have to still pay for one of them and they stop working after your days to return it has passed. I can't conduct business this way and metro shouldn't either. I have never had any problems with the customer service representatives over the phone but in person they can be rude to you. If you go to one of the main office you have a waiting list and what are you going to do? If you can't contact anyone by phone you have no choice but to wait for an hour for them to even call your name. I would like to either be able to have a quick way of contacting them even on the phone you have a waiting period or after you've waited so long to be heard then they tell you to call another number. I really feel like metro pcs really needs to listen to their customers and try to make things better. I am very tempted to drop them and go with a better company that can do better than this.

    ANONYMOUS 9/18/11 6:24AM
  • what's wrong with everybody? We pay $40 a month for unlimited calls and text and web! Seriously! Have they ever had that bad of a problem; to where an extra hundred dollars a month would fix? I love my metro pcs, and wont go anywhere else., ever!!!

    annaba 9/10/11 2:08PM
  • Contact Raphael Lopez in person @ 2447 N. Wickham Road, Melbourne, Fl 32935
    Raphael was a great help refunding three months service fees, when my phone stopped receiving calls. He upgraded my phone for free!! Great customer service. Worth the trip.
    thx Raphael!

    sigmoid59 7/16/11 8:01PM
  • wow...I cant Believe it so many complaining. To be honest I am a Customer Service Representative, I speak with a lot good people that understand the policy of the company, it is very cheap service in my opinion and very affordable. Then, I speak with a lot disrespectful people that they feel so smart and try me to put like if i don't understand nothing, People should have manners, is very sad for me being on the phone 6 hours on a row trying to help people when they are so disrespectful we all are humans and they use bad language, Lot people activating cellphone from metro cps and then hung up to do not pay the activation, people being racist with me and co-workers keeping saying things about our accent.
    I really like my job when i am speaking with professional people and i understand every single problem i always go extra mile, and they not appreciate that, and also i after i help the customer they just drop the call without a thanks. I had been received 4 calls to congratulate me for my good customer service because i know i am good, and always try to be positive and is very sad how people think they know everything when its now. Anyways i also want to say that customers should read terms and conditions and don't like when you say that you did when you did not, There you going to find out our policy and no be talking without knowledge.

    LAURA686 5/28/11 1:07AM
  • I have had metro for 6 months. I like the service and the price is awesome. I had to call customer service today and they took care of me and they were very polite and helpful.

    ilikemetro 1/31/11 6:10PM
  • My husband and I love Metero so much, we have had this company for about a year. We understand the rules on paying on time. In our area the customer help is great, we can call or walk in with any question they are eager to help. Thank you so much Metero!

    metro family 1/27/11 10:49PM
  • I didn't have any trouble getting through to Customer Service at all. I did it through the phone, and said I needed to add a debit card, and the rep followed through.

    janetxoxo11 12/16/10 7:52AM
  • I have had this service for one year and pay half of other plans. Metro all inclusive gives more then other no contract plans. The service is great in my area and the store I go to is very customer service friendly. I call oversee's to over 100 countries for 5 bucks month = cant beat it gotta love it! Metro for all!

    metro diva 9/7/10 10:35AM
  • Submit your comment >>
  • I currently work for metro pcs in the csr location, and i can tell u that metro pcs customers (some) are no more ignorant stupid customers ever!! they get mad at u if they forgot their password for vm or for the acct,
    to make life much easier for u cheap asses!! read the f**king terms and conditions and everything u curse about will be answered! and for god sake keep ur damn info when u call in , u cant expect to call in and dont know ur phone number or the name on ur acct? what bs is that . And im tired of hearing or well im going to boost mobile , guess what? u cant because u cant afford it thats why ur with us .. so suck it up and stop complaining for the little 40 dollars per month!

    Anonymous CSR 3/31/12 7:36AM

  • I have been reading several posts on how bad Metro PCS customer service at retail stores. Truth be known, the reason for this is because Metro PCS treats us store owners as bad as they treat you customers. Flat out....they just DON'T CARE!!!

    Yes, all the money is going into advertising and nothing for store owners and improving quality / experience for customers. They pressure and even threaten to terminate our dealerships. Honestly, they don't pay dealers enough money to put up with customer's problems. That's why you as a customer is pushed aside and given the runaround.

    Metro could care less about customers or dealers. Just look around, there is a Metro PCS store almost every corner.

    It's the truth. Just ask any retail store.

    upset dealer 3/14/12 4:26PM

  • To exhausted and ANGRY, I am very very sorry to hear what happened. Metro actually does reserve phone numbers for service members and their families who are being deployed outside of a home area. You have to go to a MetroPCS store. The service member will need to show their deployment papers and the deployment should be greater than 90 days but equal to or less than 3 years. They will reserve the number for family members traveling with them also under the same rules. And to reactivate after deployment, you will need to return to the store again so that your number can be pulled out of reserve. hope this helps

    cool 12/9/11 12:10PM

  • If only people no what the metropcs reps has to go thru everyday..wthey can only follow the rules...they prolly talk to at least 40 people a day.. how will u feel someone curseing at u about a damn cellphone eveyday..

    Anonymous 12/4/11 8:47PM

  • Just to clarify 80% of the Metro Pcs you visit are individually own. Most of does companies pay $8 to $9 hours and little to none commission. They don't offer benefits or vacations to their employees and promote un- qualified associates to manage their stores to get away with paying the minimum pay. I strongly believe that the Dealers running Metro Pcs need to be monitored by Metro Corporation internally because at the end of the day does Dealers are representing Metro Pcs....

    Employee treatment and pay is corrupt, managers are being asked to work 60 hours a week with $1200 salary.

    Great customer care starts with a happy employee.

    But that is just my thought...

    Hello 11/11/11 10:03PM

  • All u people just make it hard on ur selfs read ur Ts n Cs. I work for Customer Service let me tell u we do not have the phones its a Call Center we provide Service..n about the Switch Phone method u need to file a claim first to Asurion to asure u will recieve a phone an ur paying metroguard for the phone u damage not for a temporary phone ur transferin the service it makes since dont u think u cannot keep metroguard and be cheap and put a phone that has been use...and all u people that forget pin code 8 digits this information we do not have!! since its ur own personal information we were not there when u open ur service we cannot baby sit ur information... its ur b-day in some cases..n stop making fraud by activation service and deactivating next day we all know u get one day of service also stop making fraud with fake confirmation code it will bit u in the ass.. sooner or later or phone will be block from our system...

    Csr 8/31/11 12:25AM

  • Thank you so much Psrmiami . After two days I was able to contact a live person at Metro PCS.

    Chinthika

    Anonymous 3/25/11 4:04PM

  • I use to work for metro pcs and this is a pre paid service so you pre pay for your month of service there are no extensions. We do not store credit card information for your security not all individuals working in a call centers are legit u don't want your information stored in your acct notations.

    Anonymous 3/2/11 10:27AM



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