Customer Service Scoreboard
These people are crazy. They make it so difficult now even to get an extension. I ask to speak to a live agent and the computerized fake woman robot doesn't let me connect. Wow so Fancy for a low budget carrier. METRO PCS Ha More like METRO PICE OF SH..T? ♂️? ♂️
I received two phones from metro as a upgrading deal. I switched over to t mobile as part of the upgrade deand one phone is locked by metro and I cannot get it unlocked until I wait a hundred and seventy seven days. That is the most ridiculous thing i've ever heard. I am done with metro pcs!!!
I am dissatisfied and disappointed I've been a Metro customer since 2001 since Metro came to South Florida I have the same number I went into the MetroPCS by T-Mobile store at 1483 North Federal Highway Fort Lauderdale Florida 33304. I was having problems out of my phone one of the agents look at the phone and told me I need a replacement and they would order a replacement they called me on the 1st of December Friday that evening stating that my replacement phone was in I told them I will be there by Sunday and suddenly a family emergency happened so I went inside the store and told him I did not have time to do the phone exchange can they hold the phone I'll be there 9:00 a.m. Monday on the 4th which was the next day I came in at 5:30 p.m. that evening when I asked them could they cold the phone the next morning I took off from work I was there bright and early 9:00 a.m. when they open the store just to be informed that the phone was shipped back already I just think that's poor business poor service and ever since the corporate stores have been gone a treat the customer like crap
I was without service for 5 months because of an issue with the phone, I call Metro to cancel my service, but they continue to take 30.00 out of my checking account for 5 months. They said they were refunding me the money and after 24 hours the money would be back in my account, I informed them the debit card I use was no longer in use, however my bank said the funds can still go to my account because it's connected to my checking account. Still after have talk to metro representatives I still get the round around. Saying go back to the store so they help with the refund. Which I have been on the phone also at the store twice, and they look up my account saw the issues. But nobody refunding the money as promise, I was at the store on Nova in daytona beach, they were speaking to coustmer department and still nothing been resolved, sense Nov 15 , I was told give it 24 hours, it's Nov 26 and still no refund, I was a long time customer with Metro P.C and this is ridiculous , waiting this long for a refund. My name is Bernard Mills . Phone number 386- 286-3456
The insurance at MetroPCS is a scam..don't bother because you will still be required to pay a deductible for a new phone..when the purchase of insurance was agreed that if in any case your phone was damaged..it would be replaced free of charge..that's a lie! Don't get the insurance or the service period for that matter..unless you don't mind be deceived
MetroPCS is probably the worst phone service I've ever had. I always have to check my wife I when I make a phone call because if I don't the phone call will get cut off because they'll use Wi-Fi calling and it doesn't work where I live I live in an area that doesn't get very good reception anyway. I've had so many important phone calls get cut off I'm about had it with them I really don't want to have their service much longer. And then when we got our package deal it came with a free phone and recommended probably the worst phone they had in the whole entire store which was a Nokia and it just is a piece of crap. We also went with their internet which had the most horrible reception and we had to go back and get a refund and just stay with the one we have.
I purchased a phone 3 mons ago from Metro in Regency it froze up on me. I took it back spoke to Lexi suppose to be the assist mgr. I was told 3-5 business days 14 or more days came in. I asked Lexi what about my screen protector that I purchased for original
phone she said she had me. Which to means I'll give u another one
.. Get to office Lexi tells about chgs that I may gonna get charged due to the fact I was sold a defective Device. I thought was really unacceptable. Then she says it takes a whole hour to down load. Mind u I asked her about my protector cover. Again she said she had me. I come back an hour later. She had a lil disrespectful lil girl w glasses to tell me they can just give me a protector. First of all u all gave me Jack nothing. But a defective phone that I had to pay for a cover
Which I think it's all fare to receive another cover. So Lexi had girl w glasses Ms Metro her flunky to tell me what she should have and she told me would do twice and the blind lil girl had attitude and act like u all doing a me a svc. I told her I didn't want to talk to her. Talks to Lexi she says they didn't have anymore protector to fit the new Phone. Someones lying. Regency needs some respectful mature people skilled associate there. Because I refuse to let these young kids disrespect me. Also when I picked up phone n call csv my svc was suspended because of a svc chgd occur from u alls defective Device. That store sucks. The workers suck and ur policy suck. I've been w Metro for over 14 yrs and my first bs day with Metro
There were about 4 or 5 associates standing around ear hustling. Get some grown ppl in there.
Terrible i have been a metro customer for years always on time with my payments is Should Not Matter how old my phone is i asked today for insurance 1 metro store in crappy NJ said come into the store another location said i cant get insurance on my phone depending how old phone is um are u kidding
Metro PCS in Winnetka California on Saticoy and Winnetka is the worst store ever I went in to pay my bill but both people working were putting on screen covers but I was there for 45 minutes waiting so I asked can I just please pay my bill I have the cash here and they told me go to another store I think this store in Winnetka should be closed permanently it's by far the worst store I have ever been to in my whole entire life. You can tell that both employees were working as slow as possible in hopes that the other employee will take the rest of the customers they were working as slow as they possibly could word of advice have a third computer for people that just want to pay their bill because they only have two computers and when both are in use no one can pay their bill also the store wants to charge me $5 to come in and pay my bill and I've been a customer for 20 years so you better bet I will take the 3-day extension every time to get my $5 back MetroPCS is the worst phone company ever I'm thinking of changing but I'm not leaving unless I take at least 500 people with me to change services
An employee at the Berkshire Mall store named Michael should be fired!! My 80 year old mother and 82 year old disabled father visited this store because my father needed a new flip phone. My mother went to the kid at the desk and he had an attitude from the start.My mom asked if they had any flip phones he replies yeah.....she asks to see one he tells he, I'm cant take one out the box,points to the phone display table, they are over there. She looks at the phones and said to I can't tell if my husband will be able to use one of these.He goes well there isnt any electric connected. She asks well how am I to know if this will work for him. He told her go on Utube,she replies I don't use Utube, he becomes even more cocky and disrespectful and types in the info and says here this is what you do.So my mom reached for his phone to see, he ripped his hand back and tells her who do you think you are, your not using my phone for free; you have to pay me $10.00 to use it. She was dumbfounded and he then says to her Well are you going to buy something or not. She replied not from you walked out of the store. She called Metro CS and tells them of her horrible experience. They wanted to know his name. She went back to the store and asked the other guy whom was the MANAGER and asks the name of whom waited on her he replies Michael. This Michael is waiting on another customer and starts yelling at my mom go.ahead call corporate, I dare you. She replies I am. He freaks out and say I am calling security and having you removed from this store, my mother wouldn't acknowledge him or engage. He tells her I told you get out of this store, and comes across the store almost at a run,after my mother yelling, cursing,very aggressive and threatening. The manager had to grab him and stop him. THIS KID AND MANAGER SHOULD NOT HAVE A JOB. WILL BE LEAVING THIS COMPANY FOR ANOTHER.
I have had several unsatisfactory visits with imployee'at the metro pcs store on hwy 99 in Vancouver Washington. But my most recent one is the end of the line. I had my last upgrade of a Motorola 5G styles. I had recently purchased a Samsung Flip 4 from Samsung paid good money for this phone unlocked and ready to go. All I had to do is transfer my old phone service over to my new one. Tried to do it online but was unsuccessful, At the end they said take it to a metro pcs store. So I did as they said . Now mind you my bill was all up to date. I take it in and the 2 guys working took my phone punched something in on the computer and took my Sim card out and told me it would cost me $50 on top of my $70 I pay every month , just to put a new Sim card . I asked why do I need a new Sim card they said because all systems have changed and updated to a new thing . I said but my Sim is fine why can't I use it this is ridiculous. They said my phone won't get no network . I replied are you ? % sure it won't work right in my phone? and he says yes it won't work, I will show you he doesn't turn the power off and sticks the old Sim card from my previous phone into the Samsung flip 4 and shows me that all my apps where Grey except for emergency calls only. I asked him why he didn't power off the phone and he then powers off the phone,which he should have done first and for most. Anyways I did not understand at all ' so one more time I said so your 100% sure that I can't use my old Sim and that I would have to buy another one $50 if I wanted to use my new $1300 phone . And there is no way around that , even though I told you that when I called and tried online I was told that I need to go to store to have this done and was told it might cost $5 maybe $10 at the most. He replied that customer service doesn't know about the stores new system upgrade . That's when I told him OK fine I don't agree with this but thanks anyway. Took my old and new phones and went out side and called customer care for metro pcs and a automated Ai walked me through the whole thing and within 4minutes my new phone and old active Sim were up and working fine. I new right then that for the 3rd time I was almost taking advantage of again. Now I have to ask myself why does this store do this to people and here I am still giving them my money every month on time faithfully. And sharing my experience with other people to see what they think and as much as I don't like to say this word but because of the way people are believing that all white folks are accountable for what happen with ancestors way before any other race alive today was on earth . But they act as if we are just poor white trash and they have the right to take advantage if they can get away with it. And not suffer any repercussions but if I was to try anything or treat them in a lesser than I way. They would definitely scream racist. I am by all means not racist nor would I treat anyone like I have been treated by metro pcs in Vancouver WA on hwy 99 and my boyfriend is African American. I know they don't think we will take the time to complain or that it does no good to complain. This is only 1 story out of 3 and it's not even the worst one but it is the most recent and somewhere someone has got to stop this . I'm tired of feeling like because of the color of my skin is different that I don't matter or that any person with different color skin is the enemy is just pure nonsence. Trying to take from people and use a needed business to achieve this shameful act of ignorance is down right corruption at the expense of what they treat and view as white ignorant poor people , like we are a disposable race.
Absolute worst customer service ever!
And THATS ONLY IF YOU CAN MANAGE TO GET THROUGH THEIR IMPOSSIBLE VOICE DEFERENCE SYSTEM Designed to NOT LET YOU SPEAK WITH A HUMAN... even though your issue can not be resolved with their computers.
You can ask for an agent over and over again and tell it your issue and you'll lose your mind telling it over and over again your issue.. It just keeps asking the same question over and over ..
The only way to speak with a human is to pay $5 and go to a local branch with your problem..
Quite frankly they're not much help either and will refer you to call customer service.... GOOD LUCK!
I called today with a simple question.
There was so much partying and hooting and hollering going on in the background, that neither I nor the representative could hear each other.
The music was so loud, and people were yelling and making so much racket, that it took me almost 20 minutes to even get my question across.
She kept saying I'm sorry, but we are celebrating.
I am absolutely stunned that I had to have such anxiety with the phone call to my phone carrier.
This is the final straw with Metro, and I'm switching companies.
What a joke and a disgrace!!
I actually had company in my home, when I made the phone call. They could not hardly fathom that I was actually calling a place of business, and not a nightclub.
I am absolutely disgusted with them.
Wow, one of the main reasons I enjoyed having service through MetroPCS was the freaking Amazon PRIME service ....My husband got a new account and since NO ONE @ METROPCS, (WHO SET UP HIS LINE) gave him one iota of information about his account ie. Plan itemization, perks, price, etc. I was under the impression that it was still included ....in fact everything on their my Metro app. Suggested that it was included and he was eligible for it. Though when you go to actually sign up for it and input your phone number so they send you a code you get no code no information no nothing. That was not good enough for us so I went on to the my Metro app and went into the truck to ask why I couldn't get the code. To which they informed me I needed to call my metro representative. When I called my Metro representative that's when I'm at home but it's no longer included in your plan and has been replaced with some vex sports crap. I think it's really really crappy that your company is not informing people of what's going on is it informing them about their freaking accounts is misinforming people on their own apps being deceitful. Get your crap together I'm really considering switching to another carrier this ridiculous. Which is really sad considering we've been with Metro for like 4 years.
I was at your S Fla location in Lakeland Fl on 6/7/23 at about 6;30 Pm trying to get a pinn # at which time a skinny hispanic employee advised me they could not provide me with that information,even though it was my phone and i had my I.D.At which i said that was a stupid policy and he got really upset and handed me my I.D and i was asked to leave..?..I didn't call him stupid just the policy.It took all my patience not the body slam his 150 lbs ass.I think it was un professional and he needs further training to deal with customers.
I bought a new phone yesterday at the New Haven metro pcs store in Melbourne Florida yesterday. Oussama was the man who helped me choose the right phone and accessories. He helped me transfer everything from my old phone. He went above and beyond to help me. The other agent was very helpful as well. I think his name was Ibrahian.
I dropped my phone in the water damaging the although the simcard works. No insurance. Tried to get new phone but they wanted also more money. I just paid phone bill 3 days prior. I didn't have anymore funds to give out for a new plan.multimillion dollar company forgot to figure out how to cancel my account if my phone is damaged not allowing them to send SMS one-time code to verify me. Go figure. Don't even think about telling me to go to dealer because he got halfway through overidding the account for cancellation and stopped. His excuse was the system is denying him to go further. 10 years with metro mind you. I have autopay and autodraft fees will occur soon. Even if I had insurance customer service and the reps inside the store don't have the same unique attention to detail type training because they have been pushing me back and fourth amongst each other like a game of ping pong.
Yesterday I wanted to leave the good rate for will in Darban South Africa but the automated system wouldn't take my amazing customer service top 10!!! Will or Willie did an excellent job and help me got the problem solved. I recommend MetroPcs to everyone across the globe. Thank so much Will for your help 4-28-2023
I HAD to buy a new phone when I really didn't want to but the great customer service I received from the store in Vacaville,California on Alison Drive is to be acknowledged. I work in retail and I know how hard of a profession it is working with the public and they were extremely professional. I was informed about the products and the Manager was there supporting her staff genuinely. So my hat goes off to the people at the Metro PCS store in Vacaville on Alison Drive. Thank you for your excellent service.
Diana Woods
(707) 390-6629
I am a Metro PCS customer and I recently went into the East Colonial store by the ACE hardware store. I told the employee Darian Kuyshia that I recently bought a holster for my phone, but it broke in a couple of weeks. He said unfortunately there is no warranty on it. But he did tell me about an upgrade with a lifetime warranty with the receipt! I bought it and was so happy. And he also let me reduce my plan to save money and with auto saved another $5! He was very kind and helpful.
I was so happy with the customer service at the winder Georgia location. Associates Donna and Jonathon saved my day. I was frantic after my LG phone wasn't working properly, and my dad in hospice. I had to have a working phone. Donna helped me select a new phone, and her and Jonathon made sure everything was working and transferred correctly. They went above and beyond. I mean really, they were wonderful. Thank you so much ...
Visiting the metro store on Ariana in Lakeland FL on Tuesday and the 2 girls there were so nice and so professional . The store was fully stocked with so much product. I got my new phone they took care and was quick transition to new phone from old. This is definitely my go to metro store now♡ tysm
My family and I went to metro on 1024 SE Port St Lucie Blvd FL 34952. NIKKI AND SWAY were extremely helpful they were patient and helpful knowledgeable and went out of their way to solve any issues that arose while switching our service . Best service from a phone company to date
I visited your store on 10/272021. I was assisted by Lisa Malave. She was very professional, knowledgeable and accommodating. She explained my issue in a way that I could clearly understand. I pride myself in being the type of person that will not allow ANYONE to talk me into a spur of the moment purchase. I ledt the store with a Harman/kardon speaker? and I love it. That speaks to her Excellent Sales Skills. It was a very pleasant experience. Thank you Lisa you are THE BEST❤
I never had a problem with MetroPCS..even the opposite. Just started a few days ago with a couple of guys working in a store near me. I actually went there twice to ask for a plan to add on my account to be able to make calls and have internet in Canada. Both times they told me there's not such a plan existing and the phone should work there. Was really annoyed to find out myself. It's called Canada unlimited...duh!!!
Overall my experience with MetroPCS was positive.
I currently work for metro pcs in the csr location, and i can tell u that metro pcs customers (some) are no more ignorant stupid customers ever!! they get mad at u if they forgot their password for vm or for the acct,
to make life much easier for u cheap asses!! read the f**king terms and conditions and everything u curse about will be answered! and for god sake keep ur damn info when u call in , u cant expect to call in and dont know ur phone number or the name on ur acct? what bs is that . And im tired of hearing or well im going to boost mobile , guess what? u cant because u cant afford it thats why ur with us .. so suck it up and stop complaining for the little 40 dollars per month!
I have been reading several posts on how bad Metro PCS customer service at retail stores. Truth be known, the reason for this is because Metro PCS treats us store owners as bad as they treat you customers. Flat out....they just DON'T CARE!!!
Yes, all the money is going into advertising and nothing for store owners and improving quality / experience for customers. They pressure and even threaten to terminate our dealerships. Honestly, they don't pay dealers enough money to put up with customer's problems. That's why you as a customer is pushed aside and given the runaround.
Metro could care less about customers or dealers. Just look around, there is a Metro PCS store almost every corner.
It's the truth. Just ask any retail store.
To exhausted and ANGRY, I am very very sorry to hear what happened. Metro actually does reserve phone numbers for service members and their families who are being deployed outside of a home area. You have to go to a MetroPCS store. The service member will need to show their deployment papers and the deployment should be greater than 90 days but equal to or less than 3 years. They will reserve the number for family members traveling with them also under the same rules. And to reactivate after deployment, you will need to return to the store again so that your number can be pulled out of reserve. hope this helps
Just to clarify 80% of the Metro Pcs you visit are individually own. Most of does companies pay $8 to $9 hours and little to none commission. They don't offer benefits or vacations to their employees and promote un- qualified associates to manage their stores to get away with paying the minimum pay. I strongly believe that the Dealers running Metro Pcs need to be monitored by Metro Corporation internally because at the end of the day does Dealers are representing Metro Pcs....
Employee treatment and pay is corrupt, managers are being asked to work 60 hours a week with $1200 salary.
Great customer care starts with a happy employee.
But that is just my thought...
All u people just make it hard on ur selfs read ur Ts n Cs. I work for Customer Service let me tell u we do not have the phones its a Call Center we provide Service..n about the Switch Phone method u need to file a claim first to Asurion to asure u will recieve a phone an ur paying metroguard for the phone u damage not for a temporary phone ur transferin the service it makes since dont u think u cannot keep metroguard and be cheap and put a phone that has been use...and all u people that forget pin code 8 digits this information we do not have!! since its ur own personal information we were not there when u open ur service we cannot baby sit ur information... its ur b-day in some cases..n stop making fraud by activation service and deactivating next day we all know u get one day of service also stop making fraud with fake confirmation code it will bit u in the ass.. sooner or later or phone will be block from our system...
I use to work for metro pcs and this is a pre paid service so you pre pay for your month of service there are no extensions. We do not store credit card information for your security not all individuals working in a call centers are legit u don't want your information stored in your acct notations.
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