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Microsoft

Customer Service Ratings and Comments

Microsoft is ranked #176 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.95 out of a possible 200. This score rates Microsoft customer service and customer support as Terrible.

NEGATIVE Comments

21 Negative Comments out of 22 Total Comments is 95.45%.

POSITIVE Comments

1 Positive Comment out of 22 Total Comments is 4.55%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • I have a copy of XP pro that activates then stays in an activation loop. Great!!! customer support**NOT NOT NOT* they want to charge me $60 to get tech supt.

    Anonymous 1/5/10 7:31AM

  • Its any wonder why people choose macs or just switch to linux. I will tell you now, the tech support number is not even worth the headache. You will not get past the first prompt, and if you do manage to get to a person, they just give you different numbers, put you on hold, disconnect you, or are just rude. I run my own computer repair shop, their products are comming off my shelves and I am switching over to mac and linux.

    Anonymous 12/17/09 8:55AM

  • *Venting* Will someone please explain to me why their customer service is sooooo bad? I've been using Microsoft Word 2003 for years and I recently started using Microsoft Word 2007. I had what I thought to be a "simple question" which turned into something else. My question was about the formatting feature that Microsoft Word 2003 had. I was transferred from Customer Service to Presales to Technical Service and back to Customer Service. I finally spoke with someone in Asia by the name of "Denise". I informed her about my simple question. She told me RUDELY that she needed my name and email address before she could help me. Then she went on to say that we had a very bad connection and I needed to call again. After I mispronounced her name as "Denisha" she promptly corrected me, which let me know that there wasn't a connection problem at all. Then she informed me that she couldn't help me and that the tech dept could further assist me. I told her that I had already been to the tech dept. She noted that I would have to pay $49.99 for assistance and then raise the price to $59.99. Needless to say I asked for a supervisor. Ofcourse they were on lunch! The so called customer service that I experienced today was horrible! Something needs to change.

    Venting 12/8/09 12:33PM

  • I HAVE BEEN ON HOLD FOR 3 HOURS TRYING TO GET IN TOUCH WITH A TECHNICAL SUPPORT ABOUT WINDOWS MAIL AND ALL THEY DO IS TRANSFER ME TO PERSON TO PERSON. I CAN NOT BELIEVE THIS IS HOW BILL GATES REPAYS HIS CUSTOMERS FOR BUYING HIS PRODUCTS. WHAT AN EMBARASSEMENT TO HAVE INDIA OR WHATEVER COUNTRY HANDELING OUR CALLS JUST TO MAKE A JOKE OF OUR PROBLEMS. I HATE MICROSOFT NOW. I TRULY HATE THEM. THEY HAVE PUT ME THROUGH HELL THE FIRST TIME I EVER NEEDED THEIR HELP.

    SUNSHINE 11/9/09 5:53PM

  • Microsoft expert zone does not have a number to reach them at no matter what number i called or got transfered too it ended up being the same thing no one can give me a number

    tehvirus 11/2/09 9:12PM

  • The worst example of customer servicwe since the inception of customer service. they provide every way possible to resist actually having to help the people who have purchased their products. They are a disgrace. They make products that they are not willing to back up or resolve issues with. You have to register your product with them yet when seeking support they cannot recognize your product. It's absolute consumer fraud! If any other corporation made a product and didn't support it the way Microsoft does they'd be in court fightig for their survival!

    Anonymous 10/17/09 7:25PM

  • What a joke! These people have no idea of what they are supporting. I am having huge crash problems with the latest Microsoft update patches, and they are non-responsive, incapable of connecting me with a tech person, and just plain dense.
    Microsoft is just making it easier for more people to switch to Apple.

    nosoap1 10/15/09 8:36AM

  • Had a problem with windows server 2003 activation and called 888-571-2048. Apparently MS's outsourced it lower-end customer service to India; to begin with I spoke to two women with strong accent that's hard to understand. On top of that, the way they talked to me was very unprofessional and rude, as if it was all my fault simply by calling them. Finally, after some time wasted by them, I was able to talk to someone that spoke good English and was friendly and helpful.

    WinServer03User 9/25/09 8:03PM

  • THE WORST TIME I HAVE EVER HAD WITH ANY BUISNESS, PERIOD. I submitted a pre-order for the Zune HD before it was due to launch. According to the Microsoft pre-order aggreement, it stated that the card is not charged untill the product can be shipped. It also states any order can be cancled as long as the product has not been shipped. here is a link to it if you don't believe me. http://store.microsoft.com/Help/Orders-Shipping?&err=t6#at6
    I found out that they charged my credit card 5 days in advance (SEPT 11th) of the Zune HD even being released. I just happened to be on my cards website and seen the charge. I called Microsoft and told them to cancel this charge as I was unprepared for it to charge before that following Monday the 14th. I was not worried when placing the order because theire own policy states it will not be charged untill it is shipped, couldn't be shipped untill it was due for realease on Tuesday the 15th. No worrys right? Well Microsoft lied to me. They said when I called in that they have cancled the order and I was not to worry. cancled. Well guess what, they went ahead and did not cancel it after all and shipped it out to me and just went ahead and charged my card anyway. They said sorry for the mixup by our staff in an eamil to me and stated that they would expedite my return and get my money back real soon. After they got it back the attitude changed to I have to wait for about 3 weeks to get my money back after they take thire sweet time to process the return that shoud have never even been charged in the first place. This was there last email to me. My point is that I want all out there in this world to be-ware of My experiences with Microsoft. I have found the Microsoft Store Customer Service folks to be devius and liars to boot. Instead of doing the right thing they choose to do the stupid thing. I will not be buying nothing Microsoft in the future if I can help it. I am also going to file a complaint with the Better Buisness burea if I can.


    chippie111

    chippie111 9/23/09 12:34AM

  • Where to start.. XBOX live is a joke. Not saying that the overall experience is bad, just that after you pay 250 bucks for an XBOX 360 the last thing you want is to be bombarded with advertisements when you turn it on. Mind you you paying almost 8 bucks a month for this service. To top it off it takes all of 2 mins to enter your CC info into the console and you can never get it taken off. (Not through the web site and defiantly not through the console) I spent an hour on the phone only to get a bad connection to somebody in India telling me they can not remove it because I have a monthly subscription. In the end I managed to get the address of their legal department in Redmond WA. Which I will have to follow up on and sue the jerks to get the CC info out of the system.

    Anonymous 9/4/09 12:50PM

  • TRIED TO GET HELP FOR 6 HOURS.. WAS NOT TO HAPPEN. HELP!! HOW CAN SOMEONE RECEIVE HELP, WHEN THE PERSON (HIRED BY MICRO SOFT) TALKS WITH A HEAVY ACCENT AND WILL NOT "SPEAK" UP SO THE CALLING PARTY, 1.CAN HEAR THEM 2. UNDERSTAND THEM, AND 3. RECEIVE ANY HELP.

    BBS157 9/3/09 11:01AM

  • It is highly amusing and depressing to me that a company which makes billions of dollars a year outsources jobs to a different country to people who can't seem to understand English very well. I had to call your "help" number three times today to no resolve. One of your "helpful" employees even put me on hold(without telling me so) and I remained on hold for 20 minutes before I hung up. And all this because my Activation Key won't work. Nice job! Got to love it that you billionaires rake in the money, outsource jobs, and then give your paying customers the runaround because you're afraid they may have pirated copies! I'm switching to Linux and I'll NEVER spent another dime on a Microsoft creation. I hope your stock bottoms out.

    Anonymous 8/15/09 2:52PM

  • Baited my kid with MY credit card into a $1 for xbox service.

    Good luck trying to cancel. 5 times on the phone, they switch you to other people, phone hangs up.

    No online cancel feature, cannot remove credit card. A real scam.

    We are still not canceled!

    Netseller 8/8/09 3:57PM

  • After getting onto customer support for a Vista upgrade, I received a case number and was put on hold waiting for a support rep. After about 10 minutes the line was disconnected. Not what I'd call support.

    Luke3 7/13/09 8:44AM

  • I called your 800 number sells dept. and this guy came on line limited English or may be he was handicap. After 30min. explaining same thing over and over this is BAD BAD BAD service.

    ashot 6/12/09 1:57PM

  • everyone should start filing complicants at the BBB. I have microsoft products and I too am frustrated. Spread the word to start filing compliants, it is unacceptable they do not provide basic support for emails or issues with their products. I just downloaded explorer 8 and I cannot access my email - does anyone know the customer service number for this horrible company? I have filed a compliant with the BBB and will continue to do so until someone calls me back. If I didn't have this email address attached to every credit card, bank, etc.. I own, I wouldn't bother. But I do and now I am totally inconvenienced.

    aawilliams21 5/25/09 10:57PM

  • I downloaded the free 60 day trial of MSPublisher. While installing it, it repeatedly "Hung". I could never get it to install on my computer. I searched and did all the FAQ suggestions and the MS Help articles to no avail. Then I tried the online help. They said I had to call such and such customer service #, which I did. It turned out to be a pay per minute "service." I diddled around for another hour or so being alternately referred to a place or phone number and then finding that I would have to pay for help for a product that I don't even own. NOR WILL I EVER OWN IT!!! Thanks anyway!!

    apasskey 5/24/09 5:48PM

  • Software is good, but if you have a problem, reps can be English or foreign. Automated support is horrible. I had to call 6 times to validate my install for Windows XP, because the voice recognition either doesn't get the right validation code, or disconnects due to technical failures.

    Neckername 5/23/09 8:47AM

  • Customer service is horrible. Why do companies ask you to purchase a product of theirs and then charge you a feww for technical support?

    Anonymous 5/7/09 7:33AM

  • The number worked. I hit 0 twice and got an operator. She had an attitude OF COURSE. I was told that there was no one I could speak to about live.com because it is ONLINE ONLY. She just kept repeating "It is online only" every time I asked a question. If it is online only, you would think they would answer emails...BUT THEY DONT. So, what do you do when your Cashback Acct isn't working properly? Nothing..you shouldnt be using it anyway.

    PaperClips 12/3/08 10:22AM

  • Customer support for Microsoft is something of an oxymoron. They will not support you if your computer came with the software installed. And, catch 22, the hardware manufacturer is insuffiently trained to support Microsoft products.

    le5691 9/25/08 10:24PM

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  • I have contacted Microsoft Premier Support many times over the last 10 years, and am usually satisfied with their support. However, the issues that I contact them for are typically extremely complex and can often take months to resolve (and sometimes result in a hotfix being generated for my issue).

    Taed 8/5/09 7:13PM



  Contact Information  
Customer Service
800-642-7676
Microsoft for MAC Support
866-474-4882
Product Activation
866-542-3062
Technical Support
800-936-5700
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Complete Microsoft customer service phone numbers and contact information at ContactHelp.com
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