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Microsoft

Customer Service Ratings and Comments

Microsoft is ranked #165 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.14 out of a possible 200. This score rates Microsoft customer service and customer support as Disappointing.

NEGATIVE Comments

46 Negative Comments out of 52 Total Comments is 88.46%.

POSITIVE Comments

6 Positive Comments out of 52 Total Comments is 11.54%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Initiated a question about my system after registry mechabuc wiped out several registry files needed fo booting up sp pro. The first and second person where they could not help, so asked for a supervisor and the person I was connected to blew me off by not responding and discussing the problem. When I stopped and asked why he was actong un interested I got an angry reaction, and he then likewise. Very un professinal and I really dont think I was handed off to a supervisor with Microsoft. On 2 more attempsts at a later date I tried to receive help and was hung uo on, and had two people so difficult to understand that I could not comminicate with them. I finally got seven working and I am pleased withit so far.I had to make a hardware change to reinstall xp pro and then overlay the new operating system.

    caveman 8/27/10 8:48PM

  • Not helpful at all. Microsoft reps are LAZY!

    Anonymous 8/9/10 10:10PM

  • I spent 9 straight hours talking to computer automated services and people who didn't know anything about my product but merely referred me to another number where I went through the same process (having to give all of my information over again)! The sorry part was that I was only asking for the missing parts of my product key for Microsoft Office Ultimate 2007 that I purchased less than two years ago from their company. I finally got through to someone that told me a number that would help, however, their office hours are from 8AM-8PM Central USA time.

    williammratcliffe 7/30/10 10:24PM

  • The worst service we have ever experienced

    JL 7/18/10 7:35PM

  • I have had a service repairman recently use a Microsoft software program or a compatable Microsoft program, SpinRite on one of my recently purchased used computer. It has a Microsoft Operating Program Windows XP. Last Month I installed a used Microsoft Word 2002 program and called Microsoft to "activate its use" on my PC. The "SpinRite" program deactivated all existing Microsoft programs AND automatically installed Internet Explorer, Messenger, E-mail services and internet Pinball. I am not connected to the internet. Attempts to delete said programs causes the SpinRite to attack the Boot Sector. It has already damaaged one other computer operating Windows 95 through floppy disk transfer.

    rkgering 7/16/10 8:43AM

  • After MSFT discontinued the Windows 7 Family Pack offer, I called their customer service to find out on how many computers I could install one copy of Windows 7 Home Premium. The person I spoke to said in no uncertain terms that I could install it on one desktop and one laptop. It made a lot of sense to me as I, like most, use the desktop while at home and the laptop while travelling. So I went ahead and bought Windows 7 Home Premium from WalMart and installed on both my computers. The first one registered successfully and the second one failed to register. Contacted MSFT customer service again and narrated the whole story. The rep said "the rep you spoke with the first time gave you wrong information!" This was his polite way of saying you are screwed. He couldn't do anything to resolve the issue except directing me to the "money-back guarantee" department.

    gopired 7/14/10 7:20PM

  • when I went to MICROSOFT SUPPORT HELP BY E-MAIL, PHONE, OR CHAT links... I found there nothing..!!! how can customers contacting with you..??!! please prepare your broken link.. or tell us another method to contact with you...!!!

    I'M WAITING FOR YOUR REPLAY..

    Mr. Saleh Rajeb
    Saudi Arabia

    !! 7/9/10 9:04AM

  • Microsoft customer service and support was very lacking when it came to assisting me with a Product Key Activation with Microsoft Vista issue they informed me I had to upgrade without trying the service pack upgrade and they informed me I couldn't retrieve my information and they I would have to upgrade to Windows 7 and I had to go to Dell they couldn't help me with that issue. I ended going to Staples who was able to copy my data.

    Anonymous 6/28/10 1:47AM

  • This is the biggest nightmare I have ever been through. To download off web site, I was on the phone for two hours, went through five different phone calls.
    Now I am having an issue with Outlook download - getting temporary version popping up - and I have been tranferred four times and it is now 40 minutes later.
    It seems they need to get a new case number every issue you call on. I told them I have a simple issue, I need to take off the old version and open the new one. How hard can this be? And what a waste of my time and the time of their alleged customer service?
    No wonder Microsoft is losing to other companies that are a lot swifter. They make AOL look like an enlightened company.

    masharkey 6/18/10 10:05AM

  • Yes Micro Soft Tech Support Sucks Big Time,
    as I had some heavy East Indian accent clown
    call me at 10:10 am MST after MS Tech Support
    made 3 more earlier hang up calls that started at 4:31 am MST today 6/16/2010 and
    then hung up and never answered. Greedy Bill
    Gates and Micro Soft need to Fire all these
    H 1 B Visa Losers and stop outsourcing to
    India! Class Action Lawsuit Against Bill Gates and Micro Soft Anybody?

    loneeagle1938 6/16/10 10:35AM

  • Omg, the support is horrendous. I've tried thru now SIX emails, and 1 phone call, to try and opt out of, or try to eliminate, those horrible, annoying, intrusive, PULSE 360 ADS that take up a 1/3 of the page, and scroll down as you're trying to read an article.
    I don't think any of the customer support actually lives in the USA. The names, the broken english (at best) is just horrible.

    OverPaidCivilServant 6/5/10 9:22AM

  • I called Mactopia with a question about Entourage.

    The tedious questions and responses from the Indian (I think) were aggravating.

    Even once he determined that I was eligable for technical support, he continued to babble on. "Yes, our records show that you are entitled to..."

    It is almost as though he was trying to be obtuse and slow on purpose. I couldn't take the inefficiency and hung up.

    It is sad that this company, Microsoft, well known for excellent service has sunk to such a low level.

    I always disliked government regs and interference; however, I feel "there should be a law". The next time we order new software, I pray there is an alternative to Microsft products!

    Steve S 5/24/10 1:50PM

  • I agree. Microsoft tech support sucks. They don't help. The majority of them speak broken English and are extremely difficult to understand. When I try to deal with them I always end up getting frustrated and wasting a huge amount of time. It's a terrible system. I just got off the phone for the fifth time this morning and am no closer to having my questions answered. I give up!

    Anonymous 5/19/10 10:33AM

  • It's pretty bad when your technician hangs up on someone when they don't understand his instructions or accent!! Microsoft tech support stinks!!!!!!!!!!!!

    Pat 5/19/10 8:12AM

  • Tried to use the phone activation, but when the code wouldn't work (and after talking to technical support) they hung up on me, TWICE!

    Anonymous 5/16/10 12:37PM

  • Call one number - wait on hold 10 minutes. Get transfered. Wait on hold 20 minutes - get transfered. Wait on hold 10 minutes - get transfered. Request to speak to a manager, wait on hold 20 minutes, no manager. LINUX here I come.

    Anonymous 5/8/10 10:10AM

  • I have been dancing with Microsoft's customer service group fo over two weeks on basically a simple Outlook send and receive issue. The service is abysmal. If they can't fix it the first time atleast have some reasonable follow-up.

    I spent closs to three hours with a total of three techs, I have received calls from supposedly 3 managers and i have had two scheduled call back sessions which no one from Microsoft actually call.

    No more Microsoft for me. How can today Outlook be inferior to the one I had 7 years ago running on a XP operating system??

    ibedl 4/16/10 1:59PM

  • my hotmail account was closed without warning after i reported a hijack i have contacted them numerous times to request my contacts list but keep getting useless emails back with links to password resets i might as well be speaking klingon to them their customer service is useless a complete waste of time and they dont seem to give a stuff about their customers!

    anti microsoft 4/10/10 11:15AM

  • I tried entering product code to access microsoft office but the prompt keep saying wrong code...i copied the code from the back base of my lap top...i have tried reaching for assistant on the phone no way, even on the web, keep getting ooops!

    Anonymous 4/8/10 5:47AM

  • Microsoft unfortunately now treats its customers like it treats its products "throw aways with short shelf lives"

    Doobie 4/5/10 5:14PM

  • The rep i spoke too spoke very poor english,I was given a word to type into a website and it didn't work after 20 mins of trying to figure the FIVE letter word i just gave up and said why don;t we try another one..the rep then replied "Yes get it right this time" I have never been so angry in my life,How dare they treat us like crap.They are the ones who CAN'T PRONOUNCE ENGLISH PROPERLY.And after all the crap they told me they would send out a replacement that is 120 dollars cheaper than the item I bought that turned out to be broken..AND to top things all off he could not get my name or my address correct.so ya know what I am sure I will not get my crappy replacement at all.This is a joke and I will never buy any Microsoft hardware again.

    angryatthem 3/16/10 9:35PM

  • I have been a loyal customer for many years, I have spent thousands of dollars on their products and all I wanted was an answer to a few simple questions. After countless e-mails to their “customer support” all I have received is automated answers that have nothing to do with my questions. I feel taken and unimportant.

    Anonymous 3/11/10 12:11AM

  • I called today after two weeks of dealing with useless online support. My question has no phone support, but I figured I had to try. I finally spoke with a supervisor, Jack, who was empathetic, but had nothing to offer. I am TRYING to give them money and they won't take it. I have a website with them and I need to renew it, but their online form is not working for me. Which means that in one week they will rip my business out from under me, all because they are too stupid to take my money...well, they will be taking my money alright, but it won't be going to them, ever again.

    imbusy 3/8/10 5:22PM

  • user cannot get info requested no one in phone room understood my question,one hung up on me,didn't know if outlook was part of microsoft all i wanted was to set up an e-mail ,to use craigslist,your instruction .hit start then click outlook no outlook on screen,to many dead end street's

    Anonymous 2/24/10 6:17AM

  • Is it me or when you call support all they do is take your information and confirm the same information over and over and do nothing. All this off shore support sucks....You have to be crazy to call and get help with a problem Microsoft created.....Both in VISTA and Windows 7 Bluetooth devices go missing in the Device Manager for no appearant reason.....This company is lost, and tries to be a Jack of All Trades. This is a Build verse Buy Company and now are followers and not a leaders. Look at thier stock since 2006. It is like watching paint dry. If the Windows Business Unit were not 80% of Microsoft revenue this company would go under.

    THINK TWICE BEFORE YOU CALL AND GET PANAMA OR INDIA......What happend to US SUPPORT....?

    Anonymous 2/12/10 9:15AM

  • I have a copy of XP pro that activates then stays in an activation loop. Great!!! customer support**NOT NOT NOT* they want to charge me $60 to get tech supt.

    Anonymous 1/5/10 7:31AM

  • Its any wonder why people choose macs or just switch to linux. I will tell you now, the tech support number is not even worth the headache. You will not get past the first prompt, and if you do manage to get to a person, they just give you different numbers, put you on hold, disconnect you, or are just rude. I run my own computer repair shop, their products are comming off my shelves and I am switching over to mac and linux.

    Anonymous 12/17/09 8:55AM

  • *Venting* Will someone please explain to me why their customer service is sooooo bad? I've been using Microsoft Word 2003 for years and I recently started using Microsoft Word 2007. I had what I thought to be a "simple question" which turned into something else. My question was about the formatting feature that Microsoft Word 2003 had. I was transferred from Customer Service to Presales to Technical Service and back to Customer Service. I finally spoke with someone in Asia by the name of "Denise". I informed her about my simple question. She told me RUDELY that she needed my name and email address before she could help me. Then she went on to say that we had a very bad connection and I needed to call again. After I mispronounced her name as "Denisha" she promptly corrected me, which let me know that there wasn't a connection problem at all. Then she informed me that she couldn't help me and that the tech dept could further assist me. I told her that I had already been to the tech dept. She noted that I would have to pay $49.99 for assistance and then raise the price to $59.99. Needless to say I asked for a supervisor. Ofcourse they were on lunch! The so called customer service that I experienced today was horrible! Something needs to change.

    Venting 12/8/09 12:33PM

  • I HAVE BEEN ON HOLD FOR 3 HOURS TRYING TO GET IN TOUCH WITH A TECHNICAL SUPPORT ABOUT WINDOWS MAIL AND ALL THEY DO IS TRANSFER ME TO PERSON TO PERSON. I CAN NOT BELIEVE THIS IS HOW BILL GATES REPAYS HIS CUSTOMERS FOR BUYING HIS PRODUCTS. WHAT AN EMBARASSEMENT TO HAVE INDIA OR WHATEVER COUNTRY HANDELING OUR CALLS JUST TO MAKE A JOKE OF OUR PROBLEMS. I HATE MICROSOFT NOW. I TRULY HATE THEM. THEY HAVE PUT ME THROUGH HELL THE FIRST TIME I EVER NEEDED THEIR HELP.

    SUNSHINE 11/9/09 5:53PM

  • Microsoft expert zone does not have a number to reach them at no matter what number i called or got transfered too it ended up being the same thing no one can give me a number

    tehvirus 11/2/09 9:12PM

  • The worst example of customer servicwe since the inception of customer service. they provide every way possible to resist actually having to help the people who have purchased their products. They are a disgrace. They make products that they are not willing to back up or resolve issues with. You have to register your product with them yet when seeking support they cannot recognize your product. It's absolute consumer fraud! If any other corporation made a product and didn't support it the way Microsoft does they'd be in court fightig for their survival!

    Anonymous 10/17/09 7:25PM

  • What a joke! These people have no idea of what they are supporting. I am having huge crash problems with the latest Microsoft update patches, and they are non-responsive, incapable of connecting me with a tech person, and just plain dense.
    Microsoft is just making it easier for more people to switch to Apple.

    nosoap1 10/15/09 8:36AM

  • Had a problem with windows server 2003 activation and called 888-571-2048. Apparently MS's outsourced it lower-end customer service to India; to begin with I spoke to two women with strong accent that's hard to understand. On top of that, the way they talked to me was very unprofessional and rude, as if it was all my fault simply by calling them. Finally, after some time wasted by them, I was able to talk to someone that spoke good English and was friendly and helpful.

    WinServer03User 9/25/09 8:03PM

  • THE WORST TIME I HAVE EVER HAD WITH ANY BUISNESS, PERIOD. I submitted a pre-order for the Zune HD before it was due to launch. According to the Microsoft pre-order aggreement, it stated that the card is not charged untill the product can be shipped. It also states any order can be cancled as long as the product has not been shipped. here is a link to it if you don't believe me. http://store.microsoft.com/Help/Orders-Shipping?&err=t6#at6
    I found out that they charged my credit card 5 days in advance (SEPT 11th) of the Zune HD even being released. I just happened to be on my cards website and seen the charge. I called Microsoft and told them to cancel this charge as I was unprepared for it to charge before that following Monday the 14th. I was not worried when placing the order because theire own policy states it will not be charged untill it is shipped, couldn't be shipped untill it was due for realease on Tuesday the 15th. No worrys right? Well Microsoft lied to me. They said when I called in that they have cancled the order and I was not to worry. cancled. Well guess what, they went ahead and did not cancel it after all and shipped it out to me and just went ahead and charged my card anyway. They said sorry for the mixup by our staff in an eamil to me and stated that they would expedite my return and get my money back real soon. After they got it back the attitude changed to I have to wait for about 3 weeks to get my money back after they take thire sweet time to process the return that shoud have never even been charged in the first place. This was there last email to me. My point is that I want all out there in this world to be-ware of My experiences with Microsoft. I have found the Microsoft Store Customer Service folks to be devius and liars to boot. Instead of doing the right thing they choose to do the stupid thing. I will not be buying nothing Microsoft in the future if I can help it. I am also going to file a complaint with the Better Buisness burea if I can.


    chippie111

    chippie111 9/23/09 12:34AM

  • Where to start.. XBOX live is a joke. Not saying that the overall experience is bad, just that after you pay 250 bucks for an XBOX 360 the last thing you want is to be bombarded with advertisements when you turn it on. Mind you you paying almost 8 bucks a month for this service. To top it off it takes all of 2 mins to enter your CC info into the console and you can never get it taken off. (Not through the web site and defiantly not through the console) I spent an hour on the phone only to get a bad connection to somebody in India telling me they can not remove it because I have a monthly subscription. In the end I managed to get the address of their legal department in Redmond WA. Which I will have to follow up on and sue the jerks to get the CC info out of the system.

    Anonymous 9/4/09 12:50PM

  • TRIED TO GET HELP FOR 6 HOURS.. WAS NOT TO HAPPEN. HELP!! HOW CAN SOMEONE RECEIVE HELP, WHEN THE PERSON (HIRED BY MICRO SOFT) TALKS WITH A HEAVY ACCENT AND WILL NOT "SPEAK" UP SO THE CALLING PARTY, 1.CAN HEAR THEM 2. UNDERSTAND THEM, AND 3. RECEIVE ANY HELP.

    BBS157 9/3/09 11:01AM

  • It is highly amusing and depressing to me that a company which makes billions of dollars a year outsources jobs to a different country to people who can't seem to understand English very well. I had to call your "help" number three times today to no resolve. One of your "helpful" employees even put me on hold(without telling me so) and I remained on hold for 20 minutes before I hung up. And all this because my Activation Key won't work. Nice job! Got to love it that you billionaires rake in the money, outsource jobs, and then give your paying customers the runaround because you're afraid they may have pirated copies! I'm switching to Linux and I'll NEVER spent another dime on a Microsoft creation. I hope your stock bottoms out.

    Anonymous 8/15/09 2:52PM

  • Baited my kid with MY credit card into a $1 for xbox service.

    Good luck trying to cancel. 5 times on the phone, they switch you to other people, phone hangs up.

    No online cancel feature, cannot remove credit card. A real scam.

    We are still not canceled!

    Netseller 8/8/09 3:57PM

  • After getting onto customer support for a Vista upgrade, I received a case number and was put on hold waiting for a support rep. After about 10 minutes the line was disconnected. Not what I'd call support.

    Luke3 7/13/09 8:44AM

  • I called your 800 number sells dept. and this guy came on line limited English or may be he was handicap. After 30min. explaining same thing over and over this is BAD BAD BAD service.

    ashot 6/12/09 1:57PM

  • everyone should start filing complicants at the BBB. I have microsoft products and I too am frustrated. Spread the word to start filing compliants, it is unacceptable they do not provide basic support for emails or issues with their products. I just downloaded explorer 8 and I cannot access my email - does anyone know the customer service number for this horrible company? I have filed a compliant with the BBB and will continue to do so until someone calls me back. If I didn't have this email address attached to every credit card, bank, etc.. I own, I wouldn't bother. But I do and now I am totally inconvenienced.

    aawilliams21 5/25/09 10:57PM

  • I downloaded the free 60 day trial of MSPublisher. While installing it, it repeatedly "Hung". I could never get it to install on my computer. I searched and did all the FAQ suggestions and the MS Help articles to no avail. Then I tried the online help. They said I had to call such and such customer service #, which I did. It turned out to be a pay per minute "service." I diddled around for another hour or so being alternately referred to a place or phone number and then finding that I would have to pay for help for a product that I don't even own. NOR WILL I EVER OWN IT!!! Thanks anyway!!

    apasskey 5/24/09 5:48PM

  • Software is good, but if you have a problem, reps can be English or foreign. Automated support is horrible. I had to call 6 times to validate my install for Windows XP, because the voice recognition either doesn't get the right validation code, or disconnects due to technical failures.

    Neckername 5/23/09 8:47AM

  • Customer service is horrible. Why do companies ask you to purchase a product of theirs and then charge you a feww for technical support?

    Anonymous 5/7/09 7:33AM

  • The number worked. I hit 0 twice and got an operator. She had an attitude OF COURSE. I was told that there was no one I could speak to about live.com because it is ONLINE ONLY. She just kept repeating "It is online only" every time I asked a question. If it is online only, you would think they would answer emails...BUT THEY DONT. So, what do you do when your Cashback Acct isn't working properly? Nothing..you shouldnt be using it anyway.

    PaperClips 12/3/08 10:22AM

  • Customer support for Microsoft is something of an oxymoron. They will not support you if your computer came with the software installed. And, catch 22, the hardware manufacturer is insuffiently trained to support Microsoft products.

    le5691 9/25/08 10:24PM

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  • Well just talked to a Microsoft Support Agent and I have to admit that there support is great. The tech. support person listened to all my questions and answered me that were very satisfying

    Shaheryar 7/26/10 6:01PM

  • I just had a truly bizarre experience. I spent days trying to get my installation of Microsoft Office 2010 to work. I searched all the forums and knowledge bases. No luck. I finally spoke with a Microsoft phone rep who told me that although she couldn't help me, I could email Microsoft tech support, which I did. Imagine my shock when a few hours later, a support rep replied with a solution that worked.
    Then it gets even weirder. The support rep emailed me again the following day to make sure I had received the solution, and that it worked.
    I can't begin to pronounce his name, but I'm very grateful to him and Microsoft for providing competent, efficient support. I only wish they had made it easier for me to find this great resource.

    David 6/25/10 2:29AM

  • First, I understand the frustration when calling tech support for help. But understand that not all things are perfect. Even Open source programs Like ubuntu has problems, even Mac OSX has problem. Now, the support options that they provide you are based on the license of the product you bought. Let's say you have Compaq with windows 7 on it. Did you cash out an extra dollar to have windows? Were you provided an installation disc? IF not, then that means that Compaq purchased windows 7 for you and they will be the one's to help you. If you purchased windows 7 from let's say best buy, and the license is for home use or retail, then you would be eligible for something days of support or incidents. However, there is an exception. If you microsoft product is not supported anymore, then there are no tech agents that would support you since basically there are no departments in microsoft that would help you for that product. Check this link to see if you still have support. http://support.microsoft.com/gp/lifeselectindex . Now, for the comment about no more US support. If you have a company and let's say you have this certain department that you are paying a lot of money. Now, here comes a company that offers the same quality of work but with cheaper salaries, what would you choose? Don't be a smart a** by saying that "Oh, I would stick with my current department." That's is BS. If you are a board member and you see their offer, then you'd choose what would cost less because it would be more profit for the company and for myself. PLUS, less possibilities for cost cutting like major lay-offs and such as what happened during the great depression and the latest recession.

    Geek 3/28/10 6:27PM

  • Today I had a remarkable support experience on the telephone and via remote access. The young man was exceedingly proficient, very helpful and more than willing to take charge of the matter. He stayed with me for hours until it was resolved, reconstructed files that had been corrupted and gave advice on how to avoid this problem in future.

    The experience FAR exceeded my expectations, having had POOR service in the past. Today, however, was a textbook experience in technical support and customer care! Seriously... it was a WONDERFUL session. By the way, he was in India. More than willing and MORE than helpful. A absolute pleasure. Just sayin'.

    savvyplanners.com 3/7/10 12:14AM

  • While I was routed a couple of times to the right person and there was a little more than usual hold time, I gentlemen who corrected my problem was very nice and helpful. I have no complaint. He might not have been an american, but he sure knew is stuff.

    Vic 3/1/10 4:33PM

  • I have contacted Microsoft Premier Support many times over the last 10 years, and am usually satisfied with their support. However, the issues that I contact them for are typically extremely complex and can often take months to resolve (and sometimes result in a hotfix being generated for my issue).

    Taed 8/5/09 7:13PM



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800-642-7676
Microsoft for MAC Support
866-474-4882
Product Activation
866-542-3062
Technical Support
800-936-5700
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