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MySpace

Customer Service Ratings and Comments

MySpace is ranked #135 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.04 out of a possible 200. This score rates MySpace customer service and customer support as Disappointing.

NEGATIVE Comments

60 Negative Comments out of 69 Total Comments is 86.96%.

POSITIVE Comments

9 Positive Comments out of 69 Total Comments is 13.04%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I have the same complaint others have voiced about receiving "canned" responses. For over a week I cannot access the My Space domain itself,nor my own account. I keep getting: Web Page Cannot Be Found. Since I cannot even delete my own account, I have repeatedly asked them to do it for me to no avail--instead getting the canned response to "salute"...when I've explained that none of the links work.

    My Space Customer Support is non-existent!

    Eva Pasco 2/6/10 11:51AM

  • @menaa

    the same thing has happened to me! its been a week. i even emailed myspace about 5 times. nothing works. i made a new profile. that seems to be the only thing to do!

    thejtmanek 1/21/10 3:59PM

  • Today I decided to upgrade to profile 2.0. I then went to view my page, and it said, "Sorry! And unexpected error has ocurred. This error has been forwarded to Myspace's technical group." I thought it would go away in a few days, but it hasn't. I tried that whole karaoke thing, it didn't work for me. It won't even let me customize my profile.

    Please help me, I am at my wit's end. If you have any info that may help me, I'd be so greatful. Thanks.

    menaa 1/19/10 8:49PM

  • I have a myspace music site which I want to update. The trouble is that I have changed my email address and no longer have access to the old one.
    I have had two problems.
    The first is that I tried logging in using my old email address, made a mistake with the password and now that I am using the correct password I keep getting a message that there have been too many attempts to log in and I seem to be blocked from logging in every time I try (I have done this over a period of several days).
    The second is that I have tried sending myspace a salute but they keep replying either that I should send them a salute or that my salute doesn't have an attachment. It seems obvious that "help" is done in an automated way and not by a real person who is actually reading and responding to my new email.
    I do not wish to start a new music site as many people have the old URL and it is on my band business cards.
    Is there anything I can do?

    Marion 1/18/10 7:25PM

  • my profile seems to have been "shut down"???
    i had just switched to profile 2.0, but didnt like it. i decided to switch back BUT my space would not let me or anyone else veiw my profile. it simply says "Sorry! an unexpected error has occurred.
    This error has been forwarded to MySpace's technical group." this has been going on for almost 4 days. i emailed myspacxe with my problem, and they answered fairly quickly, saying they would look into it. and to check out the faq for now. nothing has changed. im pissed.

    thejtmanek 1/18/10 8:19AM

  • Why waste the space on here if it can not be useful???
    If i do not get the help i need it will be all over the news ENOUGH IS ENOUGH!!!!!!!!!
    HA AND THEN YOU ASK THE QUESTIONS BELOW???? HOW DO WE ANSWER THEM??? THERE ARE NO HUMANS TO SPEAK TO THEREFORE IT IS USELESS!!!!!!

    darla 1/10/10 1:23PM

  • I AM SO SICK OF MYSPACE I CAN'T CHANGE MY PROFILE, ANSWER FRIEND REQUEST, ANSWER MAIL, OR GET ANY HELP FROM MYSPACE. I HAVE SENT SO MANY MSGS TO THEM WITH NOR RESPONSE AND THERE IS NOT A PHONE NUMBER WHERE YOU CAN GET ANYONE TO HELP YOU! ARE THEY REQUESTING THAT PEOPLE DELETE THERE MYSPACE ACCOUNTS ARE THEY SAYING THEY NO LONGER WANT PEOPLE TO USE MYSPACE? I KNOW THIS MYSPACE IS BEGINNING TO SUCK AND I MAN SUCK.HOW CAN YOU SAY THAT YOU HAVE A CUSTOMER SERVICE DEPARTMENT WITH NO AND I MEAN NO CUSTOMER SERVICE WHAT SO EVER..IF SOMEONE FINDS MYSPACE CUSTOMER SERVICE PLEASE SHARE IT BECAUSE THE PHONE NUMBER LISTED IS USELESS.

    Mizz Dee 1/6/10 7:43PM

  • I changed my password a while back to stop myself from constantly getting on myspace.

    Well what happened is i used the forgot password option and it myspace wouldnt send me the reset code for my password.

    I emailed them numerous times and they said just check all your folders it not int he spam folder or anything.

    Is there anyway to retrieve my lost account at all??

    Anonymous 12/31/09 2:56AM

  • I have been trying to reach someone at myspace for about 3 plus weeks. I had a site that Myspace erased?? because someone claimed false information... funny thing is I owned everything on my page and I'm now currently involved in a lawsuit over this (MY PROPERTY... )with the people who made a false claim, Did my space ever contact me??? NO they took the word of some else and destroyed many hours of my work, not to mention the money spent. I have also contacted the legal department and still nothing, they send a automated message with 8 reasons on it....

    carollane 11/13/09 12:26PM

  • how can i get a new password if my old email address i used to log in with has expired, and myspace help keep trying to send me a new password to my old email address, that i can not access. I've email my problem several times but still no help.

    mr.2much 11/3/09 11:54AM

  • I HAVE HAD A MUSICIAN PROFILE FOR 5 MONTHS NOW. HAD MY MUSIC UPLOADED AND EVERYTHING. ABOUT A MONTH AGO, MY PAGE GOT HACKED. IT TOOK ME LIKE 3 WEEKS OR SO TO RETRIEVE MY INFO BACK. ONCE I DID I WENT TO MY PAGE AND IT'S BEEN CHANGED TO A NON MUSICIAN PAGE? HOW CAN MYSPACE CHANGE IT FROM A MUSIC PROFILE TO A NON MUSIC PROFILE? I'VE BEEN KEEPING TRACK OF THE PAGE EVERYDAY SO I KNOW IT DIDNT GET DELETED SAME URL SAME PAG, I STILL HAVE MY 1,222,987 PROFILE VIEWS SO I KNOW ITS THE SAME PAG, MYSPACE JUST KEEPS SENDING ME AUTOMATED RESPONES!!!!!!!!!!!!!!SO AGGRIVATED!!!!!!!!!

    myspace.com/iamklasik

    Klaisk 10/12/09 9:50AM

  • This # is only for emergency/safety issues,they simply direct you right back to the help section on the myspace page. Doesn't do me much good. Wish I could just talk to a human!!!

    jennifer Green Alger 9/21/09 1:47PM


  • I filed a Bug Report. When posting a blog, and using HTML to embed streaming audio from my own website, the HTML is automatically changed in such a way as to create a black video screen (even though it is audio) and essentially makes it not functional.

    Their response?

    To set up a blog, here's what you do:

    blah blah blah.

    See how relavant that was? I don't even need a response. I think they use a program to handle the responses. They probably use a help desk system, commonly asked questions, and use a program to detect the nature of the question, and e-mail back a response after some time has gone by so you don't know it's from a computer.

    Several months ago I had a bug they preventing me from sending any messages to one particular person, saying it was blocked by the spam filter. I went through the run around for a full 3 MONTHS getting the same kind of responses.

    Not once have they ever given a real response to a real problem.

    Elliander 9/19/09 10:42AM

  • I tried to open a MySpace accoung for the first time. It said my email address was already being used. I've emailed MySpace multiple times. They keep sending me the same instructions over and over, but I'm not sure how to follow them- like telling me to handwrite my email address- How do I do that? I emailed them again and asked them to explain to me what they meant, but no answer. It's been weeks. Is there a way to get a hold of a live person over there? Does any body know how to handwrite the email address?

    Anonymous 9/19/09 1:24AM

  • To anyone experiencing problems with trying to retrieve their password let me give you helpful tip on something that worked well for me. I too had problems logging into my account. I had clicked on the forgot password link several time and never received anything from myspace. This went on for days. I finally located the myspace customer service# and gave them a call. Let me tell you, I was very persistent! I probably spoke with 6 or more representatives before i found one who took time to listen to my issue. The thing he did was look in their system to see if I was on the do not mail list and sure enough I wasn't! I guess I had selected this through my account setting but did not know it would affect password retrieval emails.

    So, if you cannot retrieve your password and sending a salute doesn't work either, give the customer service a call and ask them to check and see if you are on the "do not call list." If you are on it, they will remove you from the list and you will receive your password via email within 30 minutes.

    Hope this helps!

    Anonymous 9/10/09 12:06PM

  • I cant access myspace fom my cellphone because it says "Invalid Friend ID this user has cancelled their membership or their account has been deleted" from the browser and from google search engine. I am not deleted! I can access my profle from everywhere else. I once was able to access from my phone but this suddenly happened, does anyone know what this means? I have emailed several times and nothing. HELP!!

    KAREN 9/10/09 9:46AM

  • my account was hacked and compromised. i sent 2 salutes and a week later nothing has changed.
    get a lawyer is my advice.
    if myspace has to pay legal fees maybe they'll actually start to listen to their subscribers

    kanasana 9/2/09 11:44PM

  • Someone hacked my MySpace site and changed my password. The email I used to set up the original account - five years ago - is no longer active.

    I have sent two salutes and have had FOUR email exchanges with MySpace's "support group."

    All to no avail. It has been OVER TEN DAYS since I have been able to access my page.

    Why does it take four emails to answer a question about resetting a flippin' password??

    What a bunch of morons.

    kilted_dad 9/1/09 10:49PM

  • Myspace support is a goof troop. I sent out three seperate email threads about getting my password (2 containing a salute). Finally over a month later they get back to me with a password. Then 1 month later after that, I get an email saying how they lost my salute! Hahahahaha. Its like watching monkeys try to make a house of cards.

    Anonymous 8/31/09 4:58PM

  • Frank, the guy who answers the phone when you hit #4, said anyone who claimed they were helped by calling that number is lying. That's what he said--not me.

    He also said his only job is to answer the phone and tell people to email customer service using the MySpace reporting links.

    That's directly from the horses mouth. Don't know if we should believe him, but that's what he said.

    annie one 8/31/09 3:36PM

  • I'm going through the same thing. I've sent multiple emails to myspace for my pw because it's not showing up in my email. Then they finally write me telling me that I am on the Do Not Mail list. How the hell did that happen? So I respond asking to be taken off of that list. They write me back telling me that they put me on the list and will keep receiving emails from them for another week. Uhhh Hello? This is so aggrevating.

    Jupie 8/26/09 11:02AM

  • ive sent more than one request to have my 2 pages deleted. there still active.... this is obsurd its been 2 weeks

    Anonymous 8/24/09 8:08PM

  • One of my pages is locked now for NO reason I can think of at all and I've sent MULTIPLE requests now for my password to be sent to me so I can change it bc I am afraid the page is hacked or God knows what and have heard NOTHING all day from myspace - a very simple request but no help forthcoming at all - no wonder people go to Facebook - altho I hate that site and want no part of it it's things like this that drive people there. I JUST WANT MY PASSWORD and asap - it is so simple for God's sake! Terrible service!!

    Abbie Adams

    Princess Ozma 8/24/09 3:45AM

  • uugghh* i wish i never made a myspace acount you guys suck! i've been trying to gain access to my myspace over 2 months and nothings been done about these fakes taking and using my pictures i've found 3 or 4 of them! i have know idea who they are using my pixs and pretending to be me! its really dumb that you guys can't even take help! all i keep getting is a auto-response?? well that's not helping!
    all i want is my password i lost ! so i can just be done with it and delete everything off!

    sophiea bby 8/19/09 11:08AM

  • i lost my password over a week ago,i've sent the salutes that they ask for 5 times. They keep sending me e-mails on what to do but they all require my password! It's my password that i don't have!!! The phone number that i found was a joke as the customer service does not deal with technical issues,what anm i supposed to do,they will not help.

    scott 8/16/09 3:08PM

  • yeah like i had a blackberry and to get myspace notifactions it said you should change your email to be asociated with your blackberry email soi did but i reutnred the blackberr cause i canceled my srvice with verizon. and i forgot to change it so now i cant change it and i emailed them and its 3 days later and i sitll havent got anything back

    yery 8/16/09 11:44AM

  • someone has hacked into my account and changed up my log in information i sent atleast 30 email to myspace and i havent gotten an email to verify my change of email address. It's been a whole week and i have not gained access back to my myspace account i think yall should provide a 1 800 number to address everyone's problem and insure safety to everyone on dis website

    The Chief 8/14/09 7:28PM

  • You can't get to someone in Customer Service and any emails you send to them GO UNANSWERED! I have been trying for THREE FRUSTRATING DAYS to get SOMEONE to send me a password request. I HAVE ASKED FOR IT SINCE 9 AUG AND HAVE GOTTEN NO WHERE! Whatever happened to common sense and being able to answer someone's questions or requests!

    PEOPLE SHOULDN'T HAVE TO EMAIL SOMEONE 22 TIMES JUST TO GET WHAT THEY NEED!

    Anonymous 8/11/09 4:06PM

  • I can't log into my Myspace account and profile. I have been locked out since June as my e-mail address and password no longer
    work. I have e-mailed them no less than six
    times for technical support and help to try
    to resolve my problem. I've tried everything
    they have sent me in response, nothing works.

    I believe they need to take a more active and responsible position by providing phone
    numbers where you can directly contact their
    technical support staff with problems, and
    then be provided with correct answers. It is
    extremely unfair that they make it so very difficult for anyone to reach them. It's sad
    as they are so well known and utilized by so
    many world wide.

    M.A. McKay
    Los Angeles, CA

    Doc Merlin 8/9/09 7:11AM

  • I have been tring to get into my myspace for two days now i have request my pass word over and over again and still don't get anything back from myspace not sure what to do

    Anonymous 8/7/09 5:56AM

  • Yeah, pressing #4 is no help at all. This is an emergency number for runaways, abuses, police reports. The rep. said THERE IS NO PHONE SUPPORT FOR MYSPACE.

    Isn't that great? I've been trying to delete my account for two weeks and can't get it off because the email I used to open the page is no longer my email, no longer exists. They don't let you change your email. They don't let you cancel without sending you a confirmation — to a defunct email address. This burns me up big time.

    Joely 8/5/09 1:14PM

  • I have been trying, in vain, to cancel my account with Myspace. It just freezes up!

    I've now emailed them. Let's see what response, if any, I get.

    GGreen

    Geraldine Green Spoken Word 8/4/09 1:38AM

  • For 5 days I sent emails through the Myspace help, everytime they sent an automated email or ignored. I called them 5 minutes ago and they have changed it since.

    JohnnyBrunow 8/3/09 10:32AM

  • Worse "help" ever.
    Ive had to email them over 6 times telling them my problem "Changing email address, dont have access to old email"

    That simple, 3 times they ignored me.
    1 time they told me how to change my URL.
    1 time they told me how to change my Email address through Account setup.

    the most recent they emailed me saying Id have to send them my old email address, the new one and a salute (Picture of myself)

    Heres the email i had sent before that,

    "I No longer have access to the old email address tied to my myspace account. My old email address is R********@aol.com
    My new email address that I'd like to use instead is J***********@gmail.com"
    and I had including the picture.

    Couldnt make it any simpler.....Dumbest group ive people Ive seen in my life.

    JohnnyBrunow 8/3/09 1:58AM

  • WOW!!! I had no idea so many people were having the same problem with MySpace.com. I have repeatedly contacted MySpace, through e-mail, about not being able to log into my account. For every six e-mails I send them I get maybe one automated response telling me the same old crap about reading the FAQ. Maybe I should get a job working for their customer service department. I could then sit in my cubicle, play online games, sip on soda, talk on the phone to my friends telling them what a great job I have. I might even get around to reading one or two e-mails from my company's upset customers, laugh about it and click the automated response button in just enough time for me to go take a crud and head home. After I get home I've only got an hour to relax because I have a meeting at Starucks with anonymous source who is willing to pay me handsomely for the two or three hundred thousand user names and passwords that I have stolen from my company's database.

    Heratic 8/1/09 4:18AM

  • As far as myspace goes!their full of themselves.My account got hacked into and deleted and myspace refuses to help me!What is the customer support for if the loser dont do nething except tell you NO all the time!I got zero help and they were very rude and disrespectful!

    sho_will20 6/29/09 4:55PM

  • It is almost impossible to close out your MySpace if someone gets the address. I have been fighting like crazy to close a sight for three weeks.
    They can put anything they wish on your site and there is nothing you can do. It is just unbelievable that they tell you "no problem it will take a couple days" and it has been three weeks?????

    Myspace Steven R. Isham 6/25/09 6:48PM

  • YEAH.. welll i called myspace because Ihave a protection order against my exboyfriend and a nocontact order well a no contact order comes after he violates the protection order well he stalked harrases me and now he is in jail. I want my pictures off myspace been trying for days. I am scared for mine and my daughters safety since he ahs someon managing his profile while he sits in jail. there response send a saulte to us we will remove the pictures.. oh I get it wait to you see me on teh front of the newspaper murdered before you take the pictures down what a joke.

    Wowreally?? 6/22/09 5:11PM

  • I wish I knew what to do. Please, if anyone has any ideas, or solutions HELP!!!! Here's the story: I had an email at hotmail but I hadn't checked it in quite some time so consequently hotmail had purged my entire email account. So, since the hotmail email is invalid, I am unable to log in to myspace. I tried re-creating the SAME exact address and having myspace "re send" my password hoping I would be able to log in that way. Now I'm permanently locked out of myspace... I've tried calling Myspace tech support and everytime i press 0 to get to an operator, it hangs up on me, i send emails and no response.

    Anonymous 6/18/09 10:34AM

  • I've been trying to delete my account for three days. And I followed the steps to cancel. then they say an email will arrive shortly with instructions how to delete. And no email ever came, I've tried countless times. But then when I clicked on the myspace contact us link I got a automated reply to my contact us email to them with a few minutes. So I know my email works. I even checked my spam. Nothing. I'm so frustrated! And I probably would have opened a new account later but after this no frickin way! Friendliness? I haven't spoke to anyone! Product/service knowledge? I can't talk to anyone! Myspace sucks! I hate it! Any suggestions how to move this process along? There's drama and I just want to delete the account! Help!

    Anonymous 6/10/09 2:52PM

  • If you'll take the time to read the history of my years of experience with myspace hopefully you will be discouraged from having one, will switch to facebook, or will help/force myspace to create an operable customer service.

    PROOF THAT MYSPACE NEEDS TO BE SUED:

    I. THE PROBLEM

    I made my myspace account probably 5 or more years ago in high school when myspace first came out. Ive been trying to delete my myspace account for a year, possibly longer. i know i've been trying to change my email address on the account about 2+ years. i could only access my email account the first year or two i had myspace, but not being able to use the email didn't bother me untill i needed to change my password for my myspace account.

    II. CHANGING MY EMAIL ADDRESS AND PASSWORD FOR MY MYSPACE ACCOUNT

    Somehow I left my myspace open at MY APARTMENT, and my who i thought was a decent roommate got into it on my computer and sent messages to people and blah blah the whole dramatic bit. So myspace FAQ says to change the password, well i already knew that. I try to change the password, and it has to be confirmed by my EMAIL ADDRESS THAT I CANNOT ACCESS.
    So i have to change my email address. I try to change my email address, and my new email address has to be confirmed by my EMAIL ADDRESS THAT I CANNOT ACCESS. WOW.

    III. DELETING MY MYSPACE

    So I got tired of that an decided to delete the account and just make a new one with my current email address. I made a new account and WONDERFUL i have two myspace accounts since my first one has proven to be IMPOSSIBLE to delete! I wish I would have known that sooner. Now people are still contacting my old myspace account with friend requests and messages wondering why I'm ignoring them (idiots) when it says DELETE as my display name.

    the email i used for the account i lost access to because i forgot the password and i don't remember the answer i used for the security question or the backup email address i used (it was also made forever ago when i was in elementary school in computer class it was my first email address.) So needless to say, i can't click the activation link myspace sends the email linked to my myspace account to cancel my myspace account.
    i've tried everything with yahoo, and i can't get into the email account (i actually think it was closed because i hadn't logged into it for so long. That is actually my fault because i was under the age of having an email account so i put a bunch of fake information to open the account as instructed by our teacher- weird i know)
    SOOOOOOOOOOOO back to myspace:
    i do the only logical thing and check the FAQ (hadn't emailed them before checking it)
    AND THE GOOD NEWS:
    I've gone to the Myspace FAQ, and it had a solution to my problem! (Deleting your myspace account without access to your email)
    It didn't before, so they actually added this after the first time i looked into deleting my myspace account.
    So i think there's a solution to my problem finally.
    AND THE BAD NEWS:
    The only problem was after i followed
    the directions THE FAQ gave:

    --------------------------------------------
    "How do you delete your MySpace profile?...

    ... * if you don't have access to the Email address tied to your MySpace profile but you can still log-in, mouse over Profile (in the upper nav bar), choose Edit Profile (from the drop-down menu), remove all the content from the About Me content box, type in "REMOVE PROFILE" in the About Me section and Contact MySpace (on the right) and tell us to delete your profile (be sure to include your friend ID or URL)
    -------------------------------------------

    NOTHING HAPPENED other than the fact that i got an automated reply (to the email i put in the message that THE FAQ directed to send) telling me to check THE FAQ.

    I did what myspace said to do for my particular situation, and i get nothing but wasted time.

    Well isn't that convenient?!?!

    I have a problem, I -Check THE FAQ-
    it tells me to contact myspace so i do, then myspace sends me an automated email with the resolution -Check THE FAQ.-

    ive called the number and unfortunately i haven't gotten in touch with anyone inside their hours because i work and attend school.

    I think Myspace customer service does not consist of people, only automated email replies, and a customer service representative they speak of who does not exist unless they are referring to whatever program it is that sends out the automated emails.

    Having an automated customer service (AKA not having customer service) is fine- if you aren't representing a company used by millions of people across the globe that broadcasts personal information.
    SO WHAT if you can set your profile to private. your picture is stuck on there along with where you live and how old you are. not to mention every comment you've ever made to anyone's myspace is still there until you delete your account.

    Seeing as i can still get into my myspace account so i can erase everything in it, i'm lucky, BUT it still won't let me leave my location blank, and it still has my default picture on there for people to see although I have deleted every single album on there other than tagged photos and my photos. My photos is empty and the tagged photos I don't now how to delete, but regardless they don't have my default picture in them anyway. I know its deleted but I've somehow got my picture on there.

    If i could at least delete my picture, people would stop trying to contact me on there.

    This is the worst wild goose chase I've ever been on. EVEN if there is some hidden way of conveniently changing your password, email, and deleting your account, they're hiding it very well.

    I signed up for myspace NOT knowing it's going to be a lifetime membership (assuming it is deleted within my lifetime.)

    That can't be legal, and due to the fact that so many other people are having the same issues if not worse something needs to be done about it.

    myspacereallysucks 6/7/09 1:56PM

  • Hello, to every MySpace.com Users.

    If your reading this I would like to inform you that I will be making a LAWSUIT to myspace.com website and Yahoo.com Websites.
    I know that alot of you feel the same way because in this accounts you have your personal information and this two aren't doing nothing about it.
    Yes, they tell you that your new password or current password will be sent to you but don't be deceived and also, They say "In all cases, any personal information you provide to us remains 100% confidential. Protecting the identities of our visitors and supporters is extremely important to us.ALL LIES" THEY DON'T CARE IF YOU LOOSE YOUR ACCOUNT BECAUSE IF THEY DID THEY WOULD REALLY SENT YOU THE INFORMATION YOU WANTED. They just tell you that because they don't want to work with you.
    I need each one of you your support me to collect EVERY COMMENT OF THE WAY YOU FEEL ABOUT THIS WEBSITES.
    YOU CAN CONTACT ME AT cake_decorator10@yahoo.com
    If you want to participate please write me and let me know how you feel. This way my lawyer can proceed with the lawsuit.

    Sincerely,

    rosa
    cake decorator

    TO MY SPACE AND YAHOO USERS 6/4/09 6:39PM

  • Wow Y'all I have been having the same problem. I have been trying to get my password for about 3 weeks now and I have done all of the stuff multiple times. I did not know they had a phone number until today.
    They say I will have the password within 24 hours. I am starting to worry that it will not happen now. Only time will tell.

    The Outlaw 6/2/09 6:17PM

  • I am curious to those of you who have lost your password and tried to contact customer service for assistance in password retrieval. It has only been 2 days now that I cannot log in, but I have done everything the website asks. I have sent an e-mail with my URL, login e-mail address, and Salute. I have also called a couple of times to make sure that my password will be sent to me. They assure me it will be anywhere from 24 to 72 hours.

    Is this information accurate? Have any of you actually been sent your password?

    Concerned 5/27/09 6:18AM

  • OMG...these are the rudest people! I am very disappointed in the service (or the lack there of)

    Anonymous 5/26/09 5:20PM

  • myspace has by far the worst customer service and told me that its ok for teenagers to send belittling and disrespecting comments to one another or to anyone but don't care what it does to that person that its about.

    Anonymous 5/14/09 2:52PM

  • I CALLED THE CUSTOMER SERVICE AND THE MAN THAT I SPOKE WITH WAS VERY RUDE AND HURRYING UP TO GET ME OFF THE PHONE. HE WAS VERY DISRESPECTFUL, HE WOULDN'T LIKE IF SOMEONE SPOKE TO HIM LIKE THAT WHEN HE CALLED DUE TO PROBLEMS ON HIS ACCOUNT.

    Anonymous 5/7/09 10:40AM

  • i have been trying to get my myspace password back fo almost 2 weeks now and noone will help me????????????

    beanerbop90 4/6/09 9:56PM

  • I can not get in touch with anyone to help me with my Myspace account...someone has stolen my Identity, has taken my password and is useing MY ACCOUNT daily...I can not be sent my password to yahoo because they have changed that too. I need to talk with someone asap. I have talked with a lawyer, legal action may be the only thing I can do at this point...Any ideas ? Myspace is a scam, its sad that we all put so much time into this site and you cant even speak with someone directly when you need help. And Tom ? Where the hell is he, he does NADA to help ?

    Spider Aka Big Daddy Moonshine 2/4/09 7:04AM

  • Ive been trying to get ahold of someone regarding my myspace and your customer service thing isnt working.its saying someone will back to my question but no one is even responding back with the info i need. Ihave an email address that is deleted and I cant login to myspace without the password. I need for someone to tell me what the password is cause it cant be emailed cause that email has been deleted.I do on the other hand have an email address you could send it to so i can get on the page and change the email account for the page.Get back to me soon@!@

    Babygirl_987654321 1/31/09 3:21PM

  • I was in some deep S*** today. I went all through my boyfriends stuff on myspace and wrote him and another girl some very bad messages, just to find out it had nothing to do with him. I couldnt delete my account tho cause I didnt have that email address anymore. So I quickly searched google to find a phone number to call so I can delete my account before he or she read the messages. I found this page, called the number and pressed 4 to talk to a representative, and he deleted my account! Saved By The Bell!!!

    alicia7davis 1/14/09 11:29AM

  • People need to start filing complaints against myspace and reporting them for abuse since their customer service doesn't seem to care about harassment/cyberbullying/stealing accounts and information etc.

    Anonymous 1/10/09 11:39AM

  • I attempted to cancel my account, however the confirmation email was NEVER sent to my email. Every time I would email customer service, it would send me a generic weird email saying bla bla how to delete the profile, however at the bottom written in all caps it said "DO NOT DELETE" which was very strange. I eventually ran across this site, and actually called the number you guys listed and pressed 4. I spoke to a lady and she told me go to the profile and enter REMOVE PROFILE in about me, and then delete everything. I did it and she said it would be scheduled for deletion. She did ask me for my name, which I told her a fake and then she asked me whose profile was it and I said mine. So we will see if it actually gets deleted!

    Fo Sho 1/6/09 12:23PM

  • i have tried to cancel my account for many months now, but i never receive confirmation email. i have tried to contact customer service but that is a joke. i really want to cancel now when i cant even reach a person, please contact me.

    Anonymous 12/7/08 2:53PM

  • I have called and spoke to actual people on this number several times, they just NEVER DID what was asked and they would say they "never recieved my email" or salute

    Annoyed 12/5/08 12:12PM

  • nobody ever answer the phones

    Anonymous 11/1/08 3:52PM

  • I (supposedly) have a Myspace account but am totally blocked from my friend because Myspace CLAIMS I have not confirmed my validation Ihave followed their instructions, but it hasn't helped, AND NOBODY CARES IAM THINKING THAT THEIR "CUSTOMER SERVICE" IS A BAD JOKE

    Anonymous 10/23/08 2:26PM

  • OKAY GUYS HERE IS MY STRATEGY. MY SPACE IS OBVIOUSLY NOT INTERESTED IN ACTUAL CUSTOMER SERVICE, AT LEAST NOT IN A REMOTELY REASONABLE TIMELY MANNER. THE PHONE NUMBER IS LISTED ABOVE AS 310-969-7400. THEY HAVE MADE AN ERROR OF SIMPLICITY IN THAT ALL DEPARTMENTS, EXECUTIVE OFFICES, DATA SERVICES, MARKETING AND THE LIKE PHONE NUMBERS ARE SIMPLE ONE DIGIT ADDITIONS TO THE MAIN NUMBER ABOVE. i STARTED TODAY BY CALLING 310-969-7401 AND COMPLAINING, THEN 7402, THEN 7403 AND WILL CONTINUE UNTIL I RUN OUT OF MYSPACE EXTENSIONS... IF WE ALL DO THIS EVERY DAY IT WILL MAKE THEM SO CRAZY THEY WILL HAVE TO ADDRESS THE CUSTOMER SERVICE ISSUES. SO AS SOON AS YOU READ THIS DO THE SAME. YOU GET A LIVE PERSON ABOUT ONE OF EVERY THREE PHONE CALLS BUT ALSO LEAVE MESSAGES WHEN YOU DON'T TO FILL EXECUTIVES INBOXES WITH COMPLAINTS. IF WE ALL DO THIS, THEY HAVE TO ADDRESS THE PROBLEM.

    KUROKAGE 10/8/08 2:48PM

  • Well I called and of course you can't actually talk to someone. I have someone cyberbulling me and posting pics of me and my child on their webpage and saying nasty things and no one cares I guess. I am so sick of dealing with this. The cops can't do anything and apparently myspace doesn't care to either.

    None 9/26/08 9:50AM

  • let me just tell you this.... I am fed up with this not being able to get ahold of anybody for customer service on myspace... i mean how bull is that... if they have numbers then why dont they freakin answer them goodness i am havein a major issue here and do you think they freakin give a rats *** HELL NO!!!! Goodness
    ANSWER THE DAMN PHONE PEOPLE IT ISNT THAT HARD

    Fergsuon 8/29/08 3:51PM

  • Submit your comment >>
  • MySpace is really cool. I had an imposter profile where someone was using my picture to make a profile. I emailed them, they had me take a picture of myself and send it in. Then they deleted the bad account. It only took a few hours.
    You should check out the Karaoke. It's new and fun...its free 10x's

    Anonymous 1/27/10 12:33AM

  • When you all email them about forgetting a email/password or want to delete an account go ahead and attach a salute to it. If you don't know what a salute is Myspace explains it in the help section. I sent in a salute with the 2 profile URL's I wanted deleted and they were deleted in less then 24 hours. Good luck!

    bethnh09 8/30/09 1:39PM

  • wow thank you so much for the number! I called and talked to customer support and they took me off of the do not mail list! I can finally log into myspace after a week! calling them is so much easier and more helpful than emailing them! :)

    someone 7/31/09 3:14PM

  • Thanks for phone number! My 14 year old daughter and I just set up her MySpace and for some, when her profile came up after we'd entered everything, it showed her age as 18! It wouldn't allow us to change her age to 14. So I called this number, pressed 4 and a very nice gentlemen said that he was changing her age as we spoke. Hopefully it will fix it. He said that once you enter an age into MySpace, that it will not allow you to go back in and change it.

    Anonymous 7/29/09 9:27AM

  • I think MySpace's email customer service is okay. They just seem to be picky about things, which I understand because they don't want to give your account info away to just anybody. They wanna make sure it's really you, and I don't mind that at all.

    It's really easy to get things done though, if you do things right. When I couldn't log into my profile and couldn't get the PW since my email was fake, i had to send one of those pictures of with my Friend ID on it. Even though i had to sent a view, in my experience, it seems that they like the salutes when it's a full body picture, because they never took any of my webcam pics. I guess they wanted to see all of me lol.

    Anyway, I think they're doing a pretty decent job. Considering they get tens of thousands of emails per day, they're really not doing that bad.

    ElSegundo 4/10/09 10:10PM

  • beanerbop, i am a week in waiting. call the customer service number up there and choose option 4. he was really nice with me. you have to take a pic of yourself with the friend id, go to 1. search friends, 2. put your email that is assoicated with the account, and copy the numbers in the last string of myspace/yourname/numbers. take a picture of yourself, (its better to get someone to focus in on your face and number) and sent it to help@support.myspace.com. But the customer support number will be there if you need it. Traci

    Anonymous 4/10/09 12:21PM

  • This phone number works. You have to be patient and follow the rules. The rules can suck, but they are there to protect us.

    Thanx Myspace Customer Service.

    Oompathegr8 3/27/09 5:58PM

  • I called the number listed and option 4. Worked like a champ!! Thank you for listing it!

    imadadd 2/13/09 3:38PM

  • I just called the number - 310-969-7400, x 4, and i spoke to someone. They are really nice. Great customer service.

    I have had problems with myspace profile. I messaged them a couple times. I didn't get any response, so i looked around for their number and that is how i came about the phone number on this page. Thanks to whoever put this number up.

    I don't understand why people are talking about class action suit. It is ridiculous.

    lightsmith 2/6/09 1:55PM



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