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MySpace Customer Service

User Reviews, Ratings and Comments

MySpace customer service is ranked #505 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.07 out of a possible 200 based upon 195 ratings. This score rates MySpace customer service and customer support as Terrible.

NEGATIVE Comments

182 Negative Comments out of 195 Total Comments is 93.33%.

POSITIVE Comments

13 Positive Comments out of 195 Total Comments is 6.67%.

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Terrible Overall Customer Service Rating
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    • Viewing MySpace customer service complaints
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  • this is a very bad company with no regards to the individuals that use it. Very none caring and refuses to help at all. them miss use personal information for individuals profiles and refuse to correct and issues. For three years now I have been trying to get into my account. they don't even listen o the complaints that are pouring in. Just sad that they can get away with it too. just sad. So honestly f u myspace

    sssss 5/15/13 2:11PM
  • myspace wont let me log into my account even though i have EVERYTHING right i doubled checked about a thousand times and it's making me mad

    Anonymous 4/29/13 4:17PM
  • If I can sit here and read all almost 300 complaints in 15mins, then why in the heck is costumer support not able to do so. I have been trying to log into my account as I don't remember my password it screen name. I am totally aware that its totally my fault on the memory piss, but there should really be an option to retrieve them ( screen names and passwords), as to our belongings (information, pictures, etc) are on these pages. Is there any real person, email or owner that I could possibly contact, so that I can retrieve my account, at least to get my stuff off of it. Please let me know, any informational support would be appreciated.

    Anonymous 3/21/13 9:37AM
  • Supposedly, someone tried logging into my account and a hold was placed on it. This message appears when I go to my home page, telling me to change my password. I've tried at least two dozen times and the site is so screwy, it won't accept the change, so since last week, I've been unable to post anything on there. I've tried contacting "support@myspace" and have yet to receive a response. Unbelievable.

    chrissy8569 3/17/13 1:56AM
  • While trying to create a new account it repeatedly tells me i'm entering an incorrect number on my birthday. How can they tell if it's incorrect i haven't told them yet!? Pulling teeth is easier than contacting Customer service of any type . Disappointing especially considering that myspace is the one that emailed me out of the blue about their new "improved" site. Wow

    Anonymous 3/10/13 4:12PM
  • Myspace seriously needs to be shut down! I just tried over twenty times to submit information to make an "old myspace" page and it just keeps sending me back to the same page after I hit submit! After I got fed up with that, I caved and tried to make a "new myspace" page. OK, got that set up, but the site layout sucks and super difficult to use. So I gave them the benefit of the doubt and just downloaded the mobile app hoping it would be a more user friendly interface. NOPE! I can't even log in! It won't let me log in. I keep putting my email and password...but to no avail, it still did not log me in. So the mobile app sucks as well! I tried one more time to make a new profile just in case I typed my password wrong...and NOPE still the same log in problems! WTF!? So my next step was to look up a link on their page to contact for support or to give feedback...do you think they had such a page linked to their main page? NOPE! At this point, I'm fuming because all I wanted to do was give this lame site a chance over facebook. So I start google searching "myspace complaint page" Or something of that nature and came to a link that brought me to a help/customer support page...only two seconds later the page refreshed and it said AND I QUOTE, "site has been disabled for the time being." GO FIGURE! I can't wait for these idiots to lose tons of money for being so backwards about technology and social media. It's 2013! GET A WORKING WEBSITE OR GTFO!

    Anonymous 3/3/13 10:05AM
  • HORRIBLE experience agreed!! No password reset link sent for hours been trying to access, left message, sent emails. No options for contact this is the worst experience ever in social media.

    Anonymous 3/2/13 8:24AM
  • Seriously you guys HORRIBLE!! You can't even contact or help ANYONE!!! HORRIBLE SERVICE!!!!! Just left a message by calling and hopefully I will be able to hear something back!!! I'm one angry customer!!!

    Dolly Eichman 2/28/13 2:49PM
  • Has anyone considered a class action lawsuit? I have been trying in vain to contact Myspace. Even getting a new password seems impossible.

    JHB 2/27/13 12:17PM
  • I have been trying to get into my space but every time it says account not found, I cant get anywhere trying to get into forgot password or re-set pass word but nothing works. I want to delete my account as I have pics on there and when my name is googled all the pics from myspace comes up for everyone to see even though my account is set to private. I see so many people with same problem, how can I get this sorted as no response from e-mail I sent no support or contace details, this is disgusting that no one is here to help from my space

    dee 2/26/13 6:34PM
  • How do I login into my myspace account? I have filled out the form several times, I've called, emailed, myspace customer support several times and have never received a response back. What the hell is going on with myspace?

    akcop 2/2/13 3:05AM
  • I am disgusted with the way myspace is deleting accts with no discretion, this is a very mean spirited way to do business and I'm sure will have a very negative impact on their future subscribers. I know I have nothing good to say about them, and refuse to invest any time in building a profile to have them delete at will. They are hard to reach and don't respond when contacted.

    J.blues 2/1/13 5:49PM
  • This site is useless and needs to go.
    I have emailed them many times to delete my account completely from this site and have been ignored every time. I can't get into my own account cos it doesn't recognize my email addy. This site is so useless and has too many problems not to mention no customer support what so ever.

    Its not MySpace, it's theirs! 2/1/13 9:41AM
  • This site is useless and needs to go. I have tried calling and email many different address to help get answers on how to delete my account completely from this site and have yet to get any answers. I do not have my original email address that I signed up to retrieve a password to log in. This site is so useless and I do not understand why anyone would join. It has way too many problems not to mention no customer support what so ever.

    CrazyMad 1/24/13 3:19PM
  • May as well shut the site down, I can not log in, have filled out the form, called, emailed, no responses. Just shut Myspace down if you are not going to support the site anymore

    gunsgoodtime 1/12/13 11:29AM
  • I have been trying to login for 2 months now. All emails asking for help are ignored. No help is available. No "new passwords" are mailed (though no passwords were forgotten). No information is posted by Myspace in blogs or forums. What a crock. What is going on?

    Dylan 1/7/13 1:18PM
  • I have been trying to login in for 2 days now, and can NOT. It says wrong email or password, have had this myspace since the beginning. Changed nothing. AND I can not get a answer by phone or email... Please advise. What the heck is going on.

    Basonbeam 12/19/12 7:30AM
  • what has happen to this company i have used myspace for years now i can even login anymore my email or password will not work i never changed a thing and now its useless why do you have tech support trying to contact myspace is a joke very un pro.i see you have many complaints about your service if you plan on doing something about your service reach me @ m3installations@ yahoo.com i'd like to login my space user PETE MORENO !

    m/3model photography 12/19/12 6:46AM
  • Yep, i'm totally furious about this ridiculous log-in problem. I've had my Myspace account for years, and all of a sudden, I can't log in anymore. It says that either my username or password is incorrect, which is so not true. I was in using those same details just hours before it suddenly refuses to accept them! Then i tried resetting my password, but that doesn't work either because the system tells me my email doesn't exist. I've had the same one for Myspace log-in from the start. I can still see my page, so it's not been deleted. I honestly hope it will disappear, with the whole effin' site already!

    Anonymous 12/19/12 2:51AM
  • I opened a MySpace account a few days ago and I was able to comfortably get into my account for a few days. Then out of the blue, today, I cannot access my account, when I clicked on 'forgot password' link and entered my valid email address which I have had for years, I was told that my email is not valid and advised to open another account. I can see my account from a far using my URL but I cannot log in, I'm locked out! I'm a new member, still navigating and have barely used the account so I'm sure, I've not violated any terms, at least not yet. Interestingly, when I tried to open another account with that same valid email, I was told that the email has already been used by another user, it's me of course! They advised me to use a different email to open another account. how can I open a new account when I cannot even access the one I jut opened a few days back?Wait a minute, what's going on here, in MySpace? Is this some trick or away to boost membership in MySpace or? I'm a new member but MySpace has already left a bad taste in my mouth. Someone please help me in MySpace.

    Anonymous 12/18/12 10:28PM
  • i am pissed that everyone is havgion so many problems and no one in this company is doing anything about it. i have innapropriate pictures on my myspace from when i was young and nieve.i am an adult now. i would like them to delete my account i have been trying to delete it for 3 years now and so far my boyfriend, his family and my little sister has seen these pictures. i am horrified and all i want is my account deleted. come on myspace just help us

    Anonymous 11/28/12 3:06PM
  • Hello I can't log into any of my stuff. I haven't been on here in awhile. I fogot my password and my email I was using got hacked and they changed the password in that. I would love to be able to get all my pics off there of my kids since they are all I have of them when they were younger. I would really appreciate it if u would contact me by message or call Thank you.

    *megan* 11/15/12 10:17PM
  • You have to have friends in your Top Friends for them to be neighbors in Farm Town. Mine are in my top friends and they are even neighbors but when i play the game, only 4 of 32 actually show up in the neighbors bar in the game. Nothing i do works. i've deleted them from my top friends, readded them to my top friends, tried to customize Top friends and randomized Top friends. NOTHING WORKS! C'mon MySpace... get it together!

    Snoozie 11/14/12 1:58PM
  • Same problem...I logged in every day to play a game, then one day I couldn't anymore. I have no idea why! I filled out the declaration to regain access, I was a password reset link, but shocker, that doesn't work either. I can't get any help from anywhere!

    Anonymous 11/7/12 9:05PM
  • I totally understand i've had my profiel up for years without logging on because i forgot my password. this was 7 years ago and its still there. they dont answer they probably dont even read the email and the number is a dummy line for everyone to call however nobody on the other end. there has to be a way!!!!!!!!!!!!!!!

    i hate myspace 10/25/12 11:08AM
  • Submit your comment >>
  • I'M SORRY TO HEAR EVERYONE HAVING SO MANY PROBLEMS AND WAITING SO LONG TO GET A RESPONSE. MY ACCT GOT HACKED MONDAY MORNING AND IT TOOK 3 HOURS FROM THE TIME I PUT IN A SUPPORT TICKET FOR THEM TO GET BACK TO ME AND FIX EVERYTHING. I GUESS I SHOULD PLAY THE LOTTERY??

    Anonymous 4/26/11 10:25AM
  • Anytime I have ever had a problem while using myspace, I just sent them an email at help@support.myspace.com with a brief description of the problem, what I had already tried, my URL and what I want them to do. Every time I get a good response. One seemed like a canned response but the one after was clearly typed by an actual person.

    el segundo 4/15/10 7:19PM
  • I had someone posting my kids pictures on their account. They are of no relation to me or my children. I contacted MySpace and got an actual reply from a real person, they signed their name at the end and everything. I wrote them and they deleted the pictures no problem. I was so thankful (and relieved) that they were able to help me. I once had trouble logging in to my account but the error went away on its own. Never had any other trouble. The way I contacted them was sending an email to help@support.myspace.com if that helps anyone.

    anyonymous 4/9/10 5:04PM
  • Just ask for a real person to write back. That's what I did after the first canned response. I clearly wrote a paragraph telling them all the stuff I tried, someone will read it and actually answer you. You just have to give them all the information. Never had a problem tho

    El Segundo 4/1/10 7:02PM
  • MySpace is really cool. I had an imposter profile where someone was using my picture to make a profile. I emailed them, they had me take a picture of myself and send it in. Then they deleted the bad account. It only took a few hours.
    You should check out the Karaoke. It's new and fun...its free 10x's

    Anonymous 1/27/10 12:33AM
  • When you all email them about forgetting a email/password or want to delete an account go ahead and attach a salute to it. If you don't know what a salute is Myspace explains it in the help section. I sent in a salute with the 2 profile URL's I wanted deleted and they were deleted in less then 24 hours. Good luck!

    bethnh09 8/30/09 1:39PM
  • wow thank you so much for the number! I called and talked to customer support and they took me off of the do not mail list! I can finally log into myspace after a week! calling them is so much easier and more helpful than emailing them! :)

    someone 7/31/09 3:14PM
  • Thanks for phone number! My 14 year old daughter and I just set up her MySpace and for some, when her profile came up after we'd entered everything, it showed her age as 18! It wouldn't allow us to change her age to 14. So I called this number, pressed 4 and a very nice gentlemen said that he was changing her age as we spoke. Hopefully it will fix it. He said that once you enter an age into MySpace, that it will not allow you to go back in and change it.

    Anonymous 7/29/09 9:27AM
  • I think MySpace's email customer service is okay. They just seem to be picky about things, which I understand because they don't want to give your account info away to just anybody. They wanna make sure it's really you, and I don't mind that at all.

    It's really easy to get things done though, if you do things right. When I couldn't log into my profile and couldn't get the PW since my email was fake, i had to send one of those pictures of with my Friend ID on it. Even though i had to sent a view, in my experience, it seems that they like the salutes when it's a full body picture, because they never took any of my webcam pics. I guess they wanted to see all of me lol.

    Anyway, I think they're doing a pretty decent job. Considering they get tens of thousands of emails per day, they're really not doing that bad.

    ElSegundo 4/10/09 10:10PM
  • beanerbop, i am a week in waiting. call the customer service number up there and choose option 4. he was really nice with me. you have to take a pic of yourself with the friend id, go to 1. search friends, 2. put your email that is assoicated with the account, and copy the numbers in the last string of myspace/yourname/numbers. take a picture of yourself, (its better to get someone to focus in on your face and number) and sent it to help@support.myspace.com. But the customer support number will be there if you need it. Traci

    Anonymous 4/10/09 12:21PM
  • This phone number works. You have to be patient and follow the rules. The rules can suck, but they are there to protect us.

    Thanx Myspace Customer Service.

    Oompathegr8 3/27/09 5:58PM
  • I called the number listed and option 4. Worked like a champ!! Thank you for listing it!

    imadadd 2/13/09 3:38PM
  • I just called the number - 310-969-7400, x 4, and i spoke to someone. They are really nice. Great customer service.

    I have had problems with myspace profile. I messaged them a couple times. I didn't get any response, so i looked around for their number and that is how i came about the phone number on this page. Thanks to whoever put this number up.

    I don't understand why people are talking about class action suit. It is ridiculous.

    lightsmith 2/6/09 1:55PM


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